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<button class="menu-btn">☰ Menu</button></div></div></nav><div id="page" class="site site--ticker"><div class="breadcrumb"><div class="page__inner"><ol class="breadcrumb__list" itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="/programmes/"> <span itemprop="name">Programmes</span> </a><meta itemprop="position" content="1" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/"> <span itemprop="name">Interpersonal Skills Training</span> </a><meta itemprop="position" content="2" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/"> <span itemprop="name">Interpersonal Skills In-House Solutions</span> </a><meta itemprop="position" content="3" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name">Building Resilience</span><meta itemprop="position" content="4" /></li></ol></div></div><main id="primary"><div class="tailored-solutions-secondary-header"><div class="page__inner"><h1>Building Resilience In-House Training</h1><p>Build people’s ability to manage their feelings and behaviour more effectively when things go wrong</p></div></div><div class="tailored-solutions-secondary-content"><div class="page__inner"><div class="tailored-solutions-secondary-content__row"><div class="tailored-solutions-secondary-content__img"> <img width="1280" height="719" src="https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-1280x719.jpg" class="attachment-16-9-large size-16-9-large wp-post-image" alt="Building Resilience Training - Tailored and In-House" decoding="async" fetchpriority="high" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-1280x719.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-853x480.jpg 853w" sizes="(max-width: 1280px) 100vw, 1280px" /></div><div class="tailored-solutions-secondary-content__testimonial"><div class="tailored-solutions-secondary-content__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p>“<em>It was a special day – Excellent trainers, friendly approach and the content was tailored to suit the needs of the delegates on the day which made it very meaningful. THE BEST training I’ve EVER attended!”</em></p></blockquote><figcaption> <strong>Wendy Neighbour</strong> R&D Operations Manager - Deb Group</figcaption></figure><ul class="tailored-solutions-secondary-content__accreditations"><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cyber-essentials-certified-tailored.png" alt="Cyber Essentials - Certified" width="69" height="83" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2069%2083%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cyber-essentials-certified-tailored.png" alt="Cyber Essentials - Certified" width="69" height="83" /></li><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/feefo-2024-tailored-secondary.png" alt="Feefo - Platinum Trusted Service Award" width="131" height="41" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20131%2041%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/feefo-2024-tailored-secondary.png" alt="Feefo - Platinum Trusted Service Award" width="131" height="41" /></li></ul></div></div></div></div><div class="tailored-solutions-primary-features"><div class="page__inner"><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="quote-block"><h2></h2><p>How do you get from setback to bounce back?</p><p>At Impact Factory, that’s our definition of resilience:</p><p>The ability to bounce back from adversity.</p><p>Everyone has a reservoir of resilience within them but faced with difficulties, that reservoir can drain away quite rapidly.</p><p>It’s having the facility to top up and call upon those resources quickly that makes individuals more resilient.</p></div><h2 class="wp-block-heading" id="h-tailored-building-resilience-training">Tailored Building Resilience Training</h2><p>A tailored building resilience training gives delegates an insight into their own and others’ stress-led behaviours.</p><p>This is a terrific building block for being more in control of how they react and respond to a crisis.</p><p>We encourage each delegate to build on strengths they already have to manage their everyday stresses and pressures.</p><p>We’ll also look at the unexpected stuff that can ambush the best of us.</p><h2 class="wp-block-heading" id="h-tailored-to-your-issues">Tailored to Your Issues</h2><p>Whatever the issues, we can create an in-house tailored building resilience training programme for your company.</p><p>We can design a programme to strengthen emotional capacity and expand the confidence of your people.</p><div class="teaser teaser--19783"><div class="teaser__inner"><div class="teaser__img teaser__img--left teaser__img--33"> <noscript><img decoding="async" width="612" height="611" src="https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508.png" class="attachment-medium_large size-medium_large wp-post-image" alt="Tailored Brochure" srcset="https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508.png 612w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-300x300.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-150x150.png 150w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-400x399.png 400w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-190x190.png 190w" sizes="(max-width: 612px) 100vw, 612px" /></noscript><img decoding="async" width="612" height="611" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20612%20611%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508.png" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Tailored Brochure" data-srcset="https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508.png 612w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-300x300.png 300w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-150x150.png 150w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-400x399.png 400w, https://www.impactfactory.com/wp-content/uploads/2024/05/Screenshot-2024-05-28-110508-190x190.png 190w" data-sizes="(max-width: 612px) 100vw, 612px" /></div><div class="teaser__content teaser__content--left"><p>Download our tailored training course guide and find out more.</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/tailored-in-house-training-course-guide/" target="_self">Download Course Guide</a></div></div></div></div></div><div class="btn btn--blue btn--previous"> <a href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/"> <i class="fas fa-angle-left"></i> Back to Interpersonal Skills In-House Solutions</a></div></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="wp-block-group has-light-grey-background-color has-background"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><h2 class="wp-block-heading" id="h-in-house-tailored-programme">In-House Tailored Programme</h2><p>Building Resilience can form a significant part of a <a href="/programmes/personal-impact-skills-training/in-house-solutions/">tailored personal impact programme</a>.</p><p>We offer key techniques to deal with</p><ul class="wp-block-list"><li>Emotional Control</li><li>Meaning</li><li>Proactivity</li><li>Realistic Optimism</li><li>Elasticity</li><li>Solution Finding</li><li>Support</li><li>Self-Belief</li><li>Sustainability</li></ul><h2 class="wp-block-heading">Resilience Structure</h2><p>Recent research is working with the idea of <a href="https://www.feelinggoodmn.org/what-we-do/bounce-back-project-/5-pillars-of-resilience/" target="_blank" rel="noreferrer noopener">pillars of resilience</a>.</p><p>Self Awareness, <a href="/resources/mindfulness-in-the-workplace/">Mindfulness</a>, Self Care, Positive Relationships, and <a href="/programmes/personal-impact-skills-training/in-house-solutions/power-of-purpose/">Purpose</a>.</p><p>We look in-depth at these pillars and use processes, exercises, and games to bring them to life.</p><p>This gives each delegate a<em><strong> </strong></em><strong>tool kit of relevant, immediately usable things to do</strong>.</p><h3 class="wp-block-heading" id="h-building-resilience-training-is-for"><strong>Building Resilience Training is for:</strong></h3><p>Pretty much everyone who feels as if they have been in survival mode since our recent challenges.</p></div></div></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><div class="teaser teaser--15625 : Building Resilience Open Course"><div class="teaser__inner"><div class="teaser__img teaser__img--left teaser__img--50"> <noscript><img decoding="async" width="640" height="427" src="https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-768x512.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="understanding empathy in communication" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-768x512.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-1536x1024.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-2048x1365.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-1200x800.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-806x537.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-scaled-e1690987256426-500x333.jpg 500w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="427" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20427%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-768x512.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="understanding empathy in communication" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-768x512.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-1536x1024.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-2048x1365.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-1200x800.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-806x537.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2022/05/psychological-help-2021-09-24-03-32-28-utc-scaled-e1690987256426-500x333.jpg 500w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--left"><p><em>Book individuals on our:</em></p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/leadership-skills-training/open-courses/building-resilience-course/" target="_self">Building Resilience Course</a></div></div></div></div></div></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading">Be More Resilient!</h2><p>By focusing on building resilience aren’t we simply giving permission to companies <strong>to demand more from their people</strong> by making them more resilient?</p><p>It’s a valid question and indeed, there may be companies out there who would exploit the idea of making people stronger so they could do more.</p><p>We take a different view.</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading">Feelings And Behaviour</h2><p>We believe in building people’s ability to manage their feelings and behaviour more effectively when things go wrong.</p><p>Building this resilient behaviour develops their whole person, strengthens their emotional capacity, and expands their confidence.</p><p>It gives them a greater ability to set good boundaries and take care of themselves better.</p></div></div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <iframe title="Embed Player" src="https://play.libsyn.com/embed/episode/id/4325124/height/128/theme/modern/size/standard/thumbnail/yes/custom-color/043454/time-start/00:00:00/playlist-height/200/direction/backward/download/yes/font-color/FFFFFF" height="128" width="100%" scrolling="no" allowfullscreen="" webkitallowfullscreen="true" mozallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" style="border: none;"></iframe></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <iframe title="Embed Player" src="https://play.libsyn.com/embed/episode/id/10024643/height/128/theme/modern/size/standard/thumbnail/yes/custom-color/043454/time-start/00:00:00/playlist-height/200/direction/backward/font-color/FFFFFF" height="128" width="100%" scrolling="no" allowfullscreen="" webkitallowfullscreen="true" mozallowfullscreen="true" oallowfullscreen="true" msallowfullscreen="true" style="border: none;"></iframe></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/></div></div><div class="tailored-solutions-secondary-action"><div class="page__inner"><div class="tailored-solutions-secondary-action__content"><div class="btn btn--orange-solid"> <a href="#contactFooter">Discuss your Building Resilience requirements</a></div><ul class="tailored-solutions-secondary-action__contact-details"><li> <span>Email:</span> <a href="mailto:enquiries@impactfactory.com">enquiries@impactfactory.com</a></li><li> <span>Call:</span> <a href="tel:+44(0)2072261877">+44(0)20 7226 1877</a></li></ul></div></div></div><div class="tailored-solutions-primary-categories"><div class="page__inner"><h2> In-House Tailored Assertiveness Skills Training</h2><div class="tailored-solutions-primary-categories__intro"><ul><li>We create unique in-house tailored training programmes for businesses</li><li>We design these programmes around specific needs and within budget</li><li>Have a look at the possible combinations of elements in an Interpersonal Skills programme below</li></ul></div><div class="tailored-solutions-primary-categories__row"><div class="tailored-solutions-primary-categories__item " style="order: 10"> <a class="tailored-solutions-primary-categories__link" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/assertiveness-skills/"><div class="tailored-solutions-primary-categories__img"> <noscript><img width="640" height="360" src="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-640x360.jpg" class="attachment-16-9-small size-16-9-small wp-post-image" alt="Interpersonal Skills Solutions - Tailored and In-House Training" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-853x480.jpg 853w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img width="640" height="360" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20360%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-640x360.jpg" class="lazyload attachment-16-9-small size-16-9-small wp-post-image" alt="Interpersonal Skills Solutions - Tailored and In-House Training" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/assertiveness-skills-training-tailored-in-house-853x480.jpg 853w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="tailored-solutions-primary-categories__content"><h3>Assertiveness Skills <span><i class="fas fa-angle-right"></i></span></h3><p>Build more assertive teams: foster clear communication, set expectations, and create a positive environment.</p></div> </a></div><div class="tailored-solutions-primary-categories__item tailored-solutions-primary-categories__item--current" style="order: 20"> <a class="tailored-solutions-primary-categories__link" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/building-resilience-training/"><div class="tailored-solutions-primary-categories__img"> <noscript><img width="640" height="360" src="https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-640x360.jpg" class="attachment-16-9-small size-16-9-small wp-post-image" alt="Building Resilience Training - Tailored and In-House" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-1280x719.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-853x480.jpg 853w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img width="640" height="360" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20360%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-640x360.jpg" class="lazyload attachment-16-9-small size-16-9-small wp-post-image" alt="Building Resilience Training - Tailored and In-House" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-1280x719.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/09/building-resilience-course-853x480.jpg 853w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="tailored-solutions-primary-categories__content"><h3>Building Resilience <span><i class="fas fa-angle-right"></i></span></h3><p>Build people’s ability to manage their feelings and behaviour more effectively when things go wrong</p></div> </a></div><div class="tailored-solutions-primary-categories__item " style="order: 30"> <a class="tailored-solutions-primary-categories__link" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/conflict-management-training/"><div class="tailored-solutions-primary-categories__img"> <noscript><img width="640" height="360" src="https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-640x360.jpg" class="attachment-16-9-small size-16-9-small wp-post-image" alt="Conflict Management Training - Managing Conflict" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-1280x720.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-853x480.jpg 853w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img width="640" height="360" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20360%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-640x360.jpg" class="lazyload attachment-16-9-small size-16-9-small wp-post-image" alt="Conflict Management Training - Managing Conflict" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-1280x720.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/05/ImpactFactory_MJP-105-853x480.jpg 853w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="tailored-solutions-primary-categories__content"><h3>Conflict Management <span><i class="fas fa-angle-right"></i></span></h3><p>Manage conflict and achieve win-win resolutions.</p></div> </a></div><div class="tailored-solutions-primary-categories__item " style="order: 40"> <a class="tailored-solutions-primary-categories__link" href="https://www.impactfactory.com/programmes/communication-skills-training/in-house-solutions/influencing-and-negotiation-skills/"><div class="tailored-solutions-primary-categories__img"> <noscript><img width="640" height="360" src="https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-640x360.webp" class="attachment-16-9-small size-16-9-small wp-post-image" alt="Influencing and Negotiation Skills Training - In-House Tailored" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-640x360.webp 640w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-300x169.webp 300w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-1024x576.webp 1024w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-768x432.webp 768w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-720x405.webp 720w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1.webp 1280w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-1200x675.webp 1200w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-853x480.webp 853w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-806x453.webp 806w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-400x225.webp 400w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img width="640" height="360" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20360%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-640x360.webp" class="lazyload attachment-16-9-small size-16-9-small wp-post-image" alt="Influencing and Negotiation Skills Training - In-House Tailored" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-640x360.webp 640w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-300x169.webp 300w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-1024x576.webp 1024w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-768x432.webp 768w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-720x405.webp 720w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1.webp 1280w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-1200x675.webp 1200w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-853x480.webp 853w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-806x453.webp 806w, https://www.impactfactory.com/wp-content/uploads/2023/02/Influencing-and-Negotiating-Skills-1280x720-1-400x225.webp 400w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="tailored-solutions-primary-categories__content"><h3>Influencing and Negotiation Skills <span><i class="fas fa-angle-right"></i></span></h3><p>Give your teams the capacity to influence internally, as well as externally, and to deal with tricky negotiations.</p></div> </a></div><div class="tailored-solutions-primary-categories__item " style="order: 50"> <a class="tailored-solutions-primary-categories__link" href="https://www.impactfactory.com/programmes/interpersonal-skills-training/in-house-solutions/negotiation-skills-training/"><div class="tailored-solutions-primary-categories__img"> <noscript><img width="640" height="360" src="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-640x360.jpg" class="attachment-16-9-small size-16-9-small wp-post-image" alt="Negotiation Skills Training - Tailored and In-House" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-853x480.jpg 853w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img width="640" height="360" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20360%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-640x360.jpg" class="lazyload attachment-16-9-small size-16-9-small wp-post-image" alt="Negotiation Skills Training - Tailored and In-House" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/09/negotiation-skills-training-tailored-and-in-house-853x480.jpg 853w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="tailored-solutions-primary-categories__content"><h3>Negotiation Skills <span><i class="fas fa-angle-right"></i></span></h3><p>Go beyond winning and losing with our tailored negotiation skills training program. Learn the rules & conventions and become a master negotiator.</p></div> </a></div><div class="tailored-solutions-primary-categories__item " style="order: 60"> <a class="tailored-solutions-primary-categories__link" href="https://www.impactfactory.com/programmes/personal-impact-skills-training/in-house-solutions/power-of-purpose/"><div class="tailored-solutions-primary-categories__img"> <noscript><img width="640" height="360" src="https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-640x360.jpg" class="attachment-16-9-small size-16-9-small wp-post-image" alt="Power of Purpose Training - Tailored and In-House" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-853x480.jpg 853w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img width="640" height="360" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20360%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-640x360.jpg" class="lazyload attachment-16-9-small size-16-9-small wp-post-image" alt="Power of Purpose Training - Tailored and In-House" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2023/03/power-of-purpose-in-house-tailored-training-853x480.jpg 853w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="tailored-solutions-primary-categories__content"><h3>Power of Purpose <span><i class="fas fa-angle-right"></i></span></h3><p>Help your team understand their purpose and live a life filled with commitment and resolve.</p></div> </a></div><div class="tailored-solutions-primary-categories__action"><h3>Discuss your Building Resilience requirements with us</h3><div class="btn btn--orange-solid"> <a href="#contactFooter">Contact Us</a></div></div></div></div></div></main><div class="contact-tab contact-tab--left"> <a href="/contact-us/"> <span><i class="fa-solid fa-messages-question"></i> Discuss your requirements</span></a></div><div id="contactFooter" class="contact-footer lazybg"><div class="page__inner"><h2>Discuss your requirements</h2><p class="contact-footer__content">If you like what you've seen, please call us on <a href="tel:+44(0)2072261877">+44 (0)20 7226 1877</a> or click the button below to contact us via our contact form.</p><div class="contact-footer__action btn btn--orange-solid"> <a href="/contact-us/">Contact Us</a></div></div></div><footer class="site-footer"><div class="site-footer__top"><div class="page__inner"><div class="site-footer__row"><div class="site-footer__col"><div class="site-footer__contact"><h2>Contact Information</h2><ul><li><a href="mailto:enquiries@impactfactory.com">enquiries@impactfactory.com</a></li><li><a href="tel:+44 2072261877">+44 2072261877</a></li></ul> <address> Impact Factory<br /> Suite 121 Business Design Centre<br /> 52 Upper Street<br /> London<br /> N1 0QH<br /> UK </address><ul><li>Company number: 05512038</li><li>VAT number: GB523371272</li></ul></div></div><div class="site-footer__col"><div class="site-footer__taster"><h2>Free Taster Events!</h2><div class="site-footer__taster__img"> <noscript><img loading="lazy" src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/video-thumbnail.webp" alt="Image showing 9 people attending a remote training session" width="420" height="236" /></noscript><img class="lazyload" loading="lazy" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20420%20236%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/video-thumbnail.webp" alt="Image showing 9 people attending a remote training session" width="420" height="236" /><div class="btn btn--orange-solid"><a href="/impact-factorys-free-tasters/"><span>Sign up</span></a></div></div></div><div class="site-footer__social"><h2>Follow Us</h2><ul><li><a href="https://www.linkedin.com/company/impact-factory/" aria-label="Follow us on LinkedIn" target="_blank" rel="external"><i class="fa-brands fa-linkedin-in"></i></a></li><li><a href="https://www.facebook.com/ImpactfactoryUK" aria-label="Follow us on Facebook" target="_blank" rel="external"><i class="fa-brands fa-facebook-f"></i></a></li><li><a href="https://www.tiktok.com/@impactfactory" aria-label="Follow us on TikTok" target="_blank" rel="external"><i class="fa-brands fa-tiktok"></i></a></li><li><a href="https://www.instagram.com/impactfactorylondon/" aria-label="Follow us on Instagram"target="_blank" rel="external"><i class="fa-brands fa-instagram"></i></a></li><li><a href="https://www.youtube.com/channel/UCrlBxCnshPDzt8UZ1m33-0g" aria-label="Follow us on YouTube" target="_blank" rel="external"><i class="fa-brands fa-youtube"></i></a></li></ul></div></div><div class="site-footer__col"><div class="site-footer__reviews"><h2>Certification and Reviews</h2><div class="site-footer__reviews__row"><div class="site-footer__reviews__item"> <noscript><img loading="lazy" src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cyber-essentials-certified.webp" alt="Cyber Essentials - 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Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjFirstSeen</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to identify a new user’s first session. 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This cookie is passed to HubSpot on form submission and used when deduplicating contacts.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">UID</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Scorecard Research sets this cookie for browser behaviour research.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="advertisement"><div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cto_bundle</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Criterio sets this cookie to provide functions across pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">doubleclick.net sets this cookie to determine if the user's browser supports cookies.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Youtube sets this cookie to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::nextId</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::requests</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="others"><div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjIncludedInSessionSample_3525404</td><td class="cookielawinfo-column-3">2 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_3525404</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_3525404</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_id</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryId</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i18n_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">libsyn-paywall-s</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">location</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">loglevel</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">m</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">optout</td><td class="cookielawinfo-column-3">past</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_PRIVACY_METADATA</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">visitor-id</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" 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