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background-image:url(/web/20161018114626im_/https://www.zendesk.com/help-center/knowledge-base-software/);background-size: cover;"> <div class="col-960"> <h1 style="color: #fff;">Knowledge Base Software</h1> <h4 style="color: #fff;">Help customers help themselves by building a knowledge base—a self-service experience that improves customer satisfaction and reduces support requests.</h4> <div class="button-contain"> <a href="https://web.archive.org/web/20161018114626/https://www.zendesk.com/register/" class="cta btn-orange">Get Started</a> </div> </div> </section> <section class="tier-copy"> <div class="col-960"> <h2>Frequent questions, answered quickly</h2> <h4>Zendesk knowledge base software is simple to customize and use - as either an <a href="https://web.archive.org/web/20161018114626/https://www.zendesk.com/help-center/knowledge-base-software/internal-knowledge-base/">internal knowledge base</a>, an <a href="https://web.archive.org/web/20161018114626/https://www.zendesk.com/help-center/knowledge-base-software/it-knowledge-base/">IT knowledge base</a>, or a customer facing resource. And because it’s always available, customers and agents can serve themselves with the right information at the right time.</h4> </div> </section> <section class="tier-right-screen"> <div class="col-960" style="border-bottom: 1px solid #ccc;"> <div class="col-left"> <h2>Clean, confident content</h2> <p>Build out a web-based knowledge base without worrying too much about the details. Drafts save if you’re in the middle of a work in progress, and rich formatting ensures that articles are easy to read. If you’re building an internal knowledge base, content can quickly be restricted to certain groups.</p> </div> <div class="col-right" style="background-image:url(//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/knowledge-base-editing-articles.png);"> </div> </div> </section> <section class="tier-left-screen"> <div class="col-960" style="border-bottom: 1px solid #ccc;"> <div class="col-left" style="background-image:url(//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/knowledge-base-branded-canva.png);"></div> <div class="col-right"> <h2>Your business, your FAQ</h2> <p>Zendesk’s <a href="https://web.archive.org/web/20161018114626/https://www.zendesk.com/help-center/knowledge-base-software/faq-software/">FAQ software</a> allows you to customize your knowledge base. Add a logo and adjust the colors to create a consistent brand experience. Go further with the powerful theming framework and custom HTML and Javascript.</p> </div> </div> </section> <section class="tier-right-screen"> <div class="col-960" style="border-bottom: 1px solid #ccc;"> <div class="col-left"> <h2>Speak the customer’s language</h2> <p>Zendesk makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over 40 different languages provides a localized experience that’s right for everyone.</p> </div> <div class="col-right" style="background-image:url(//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/knowledge-base-multiple-languages.png);"> </div> </div> </section> <section class="tier-left-screen"> <div class="col-960"> <div class="col-left" style="background-image:url(//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/knowledge-base-reporting.png);"></div> <div class="col-right"> <h2>Measure and improve</h2> <p>Know what users are looking for and whether they're finding the right answers with built-in reports. These insights expose gaps in the content and help identify areas where new knowledge base articles can be created.</p> </div> </div> </section> <section class="tier-quote"> <div class="col-960"> <img class="quote-logo" src="https://web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/knowledge_base_expedia_logo.svg"> <h4>“Investing in our knowledge base meant we saw a massive decline in the number of support requests coming in. Partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.”</h4> <h3>Mike Cartwright</h3> <h3>Chief of Partner Solutions at Expedia® Affiliate Network (EAN)</h3> </div> </section> <section class="tier-resource"> <div class="col-960"> <h5>More Resources</h5> <h2></h2> <ul> <li class="spacing-div"> <div class="resource-img"> <img class="resource-icon" src="//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/resources_community.png"> </div> <h4>BUILD A COMMUNITY</h4> <p class="resource-desc">Foster conversations between customers and strengthen their connection with your brand.</p> <a href="https://web.archive.org/web/20161018114626/https://www.zendesk.com/help-center/community-software/"><span>Learn more ></span></a> </li> <li class="spacing-div"> <div class="resource-img"> <img class="resource-icon" src="//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/resources_customer_portal.png"> </div> <h4>CUSTOMER PORTAL</h4> <p class="resource-desc">Provide a dedicated portal for customers to log in and manage their support requests.</p> <a href="https://web.archive.org/web/20161018114626/https://www.zendesk.com/help-center/customer-portal-software/"><span>Learn more ></span></a> </li> <li class="spacing-div"> <div class="resource-img"> <img class="resource-icon" src="//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/resources_getting_started.png"> </div> <h4>GETTING STARTED</h4> <p class="resource-desc">Follow these steps to get up and running with a knowledge base.</p> <a href="https://web.archive.org/web/20161018114626/https://support.zendesk.com/hc/en-us/articles/203691496-Lesson-4-Helping-customers-help-themselves"><span>Learn more ></span></a> </li> <li class="spacing-div"> <div class="resource-img"> <img class="resource-icon" src="//web.archive.org/web/20161018114626im_/https://d26a57ydsghvgx.cloudfront.net/product/images/resource_self-service.png"> </div> <h4>WHAT CUSTOMERS WANT</h4> <p class="resource-desc">91% of customers would use a knowledge base if it met their needs.</p> <a href="https://web.archive.org/web/20161018114626/https://www.zendesk.com/resources/searching-for-self-service/"><span>Learn more ></span></a> </li> </ul> </div> </section>  <section class="tier-cta-copy"> <div class="col-960"> <h4>Ready to give it a whirl? 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