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</li> <li class="has-cta hide-small-up"><a class="primary-link" href="/web/20210309072417/https://www.zendesk.com/login/">Sign in</a></li> </ul> </nav> </div> </div> </header> <section class="hide floating-promo homepage-floating-promo js-promo-top js-floating-promo" id="homepage-top-promo" data-location="top" data-cookie-name="home-top-promo-2021-02-01"> <div class="container flex-content active-promo"> <p> <strong>CX Trends 2021</strong> Last year, customer needs changed in a blink. Learn how your team can keep up. <a href="/web/20210309072417/https://www.zendesk.com/customer-experience-trends/" class="anchor" target=""><span>Read report</span></a> </p> </div> <button class="close js-close" aria-label="Close promo"></button> </section> <article class="p-home js-activate-page-section" aria-hidden="false" data-page-section-trigger="60"> <section class="hero js-hero"> <div class="container grid padded vertically-centered"> <div class="row"> <div class="col col-small-7 SL_swap" id="homepage-heading-2"> <h1 aria-label="Champions of customer service"> <span class="accent accent-1">Champions</span> <span class="accent accent-2">of</span> <span class="accent accent-3">customer</span> <span class="accent accent-4">service</span> </h1> <div class="h1 h1-animated js-spinner-parent" aria-level="1" aria-label="Champions of customer service" role="heading"> <div class="h1-animated-row"> <span class="accent accent-1">Champions</span> </div> <div class="h1-animated-row"> <span class="accent accent-2">of</span> <span class="accent accent-3 spinner js-spinner" data-spin-to="0"> <span class="spinner-container js-spinner-container"> <span class="spinner-item js-spinner-item">customer</span> <span class="spinner-item js-spinner-item">no-hassle</span> <span class="spinner-item js-spinner-item">not waiting on</span> <span class="spinner-item js-spinner-item">social</span> <span class="spinner-item js-spinner-item">extra sauce</span> <span class="spinner-item js-spinner-item">actually having</span> <span class="spinner-item js-spinner-item">customer</span> </span> <span class="spinner-underline js-spinner-underline"></span> </span> </div> <div class="h1-animated-row"> <span class="accent accent-4 spinner spinner-delayed js-spinner" data-spin-to="0"> <span class="spinner-container js-spinner-container"> <span class="spinner-item js-spinner-item">service</span> <span class="spinner-item js-spinner-item">returns</span> <span class="spinner-item js-spinner-item">hold forever</span> <span class="spinner-item js-spinner-item">messaging</span> <span class="spinner-item js-spinner-item">on the side</span> <span class="spinner-item js-spinner-item">a nice day</span> <span class="spinner-item js-spinner-item">service</span> </span> <span class="spinner-underline js-spinner-underline"></span> </span> </div> </div> </div> <div class="col col-small-5"> <p class="h5">Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. </p> <div class="cta-section"> <a href="/web/20210309072417/https://www.zendesk.com/register/" class="hide-medium-down button button-medium button-primary-light" target="">Free trial</a> <a href="/web/20210309072417/https://www.zendesk.com/register/" class="hide-small-up button button-medium button-primary-light" target="">Start a free trial</a> <a href="/web/20210309072417/https://www.zendesk.com/demo/" class="button button-medium button-secondary-light" target="">View demo</a> </div> </div> </div> </div> </section> <section class="section-promos section-main-promo"> <div class="container"> <div class="grid vertically-centered"> <div class="row js-promo-body" data-location="body"> <div class="col col-small-5"> <div class="hide-small-down"> <div class="image-lockup image-lockup-left-center animation hide-small-down"> <div class="image-lockup-image-1"> <img class="lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/promo-main-v2.jpg, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/promo-main-v2-2x.jpg 2x" alt="Photo: Zendesk"> </div> <div class="image-lockup-image-2"> <img class="js-localized-image anim anim-in anim-up lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/screen-promo-main-v2.png, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/screen-promo-main-v2-2x.png 2x" alt="Photo: Zendesk"> </div> <img class="js-localized-image lazyload no-src sticker sticker-star sticker-star-orange" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-whats-new-quarterly/redesign/sticker-orange-star.png, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-whats-new-quarterly/redesign/sticker-orange-star-2x.png 2x" alt="Sticker: New!"/> </div> </div> </div> <div class="col col-small-5 push-small-1 active"> <h3 class="js-promo-body-title">Go all in on messaging</h3> <p>Cue the confetti—Zendesk messaging is here to help deliver rich conversational experiences that are connected across your web, mobile and social apps. It’s easy to automate and fast to scale for every customer need—and it’s all part of our new Zendesk Suite.</p> <div class="cta-section"> <div class="wistia_embed wistia_async_ewmy4p4emp popover=true popoverContent=link popoverSize=960x540 anchor-video-medium"><a class="anchor-video anchor anchor-medium" tabindex="0"><span>Watch video</span></a></div> <a href="/web/20210309072417/https://www.zendesk.com/service/messaging/" class="anchor-arrow anchor anchor-medium" target=""><span>Get the details</span></a> </div> </div> </div> </div> </div> </section> <section class="container section-use-cases"> <div class="grid centered"> <div class="row"> <div class="col col-small-7"> <h2 class="center">Where good conversations become great experiences</h2> <p class="center h5">To make customers happy, you need conversational experiences—connected communication across any channel.</p> </div> </div> </div> <div class="tabs-module js-tabs-module horizontal"> <div class="tabs-container js-tabs-container"> <div class="supertitle localized-content js-localized-content" data-hide-for="ko-kr th-th zh-tw" data-tab="service" data-sl-variant="homepage-support">Service</div> <div class="supertitle localized-content js-localized-content" data-hide-for="ko-kr th-th zh-tw" data-tab="sales" data-sl-variant="homepage-sales">Sales</div> </div> <div class="content-container"> <div class="grid" data-tab-content="service"> <div class="row reverse-small"> <div class="col col-small-7"> <div class="image-lockup image-lockup-left-bottom"> <div class="image-lockup-image-1 mask-animation wipe-in-up ken-burns"> <img class="lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-service.jpg, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-service-2x.jpg 2x" alt=""> </div> <div class="image-lockup-image-2"> <img class="js-localized-image lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/screen-service.png, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/screen-service-2x.png 2x" alt=""> </div> </div> </div> <div class="col col-small-1"></div> <div class="col col-small-4"> <h3>Give customers the best support</h3> <p>Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.</p> <div class="cta-section"> <a href="/web/20210309072417/https://www.zendesk.com/service/" class="anchor anchor-medium" target=""><span>Learn more</span></a> </div> <div class="quote SL_swap" id="homepage-quote-service"> <img class="lazyload no-src" data-src="https://web.archive.org/web/20210309072417/https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-squarespace.svg" alt="Logo: Squarespace"> <blockquote> <p>“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”</p> </blockquote> <cite> <p>Raphael Fontes</p> <p class="caption">Vice President of Customer Operations at Squarespace</p> </cite> </div> </div> </div> </div> <div class="grid" data-tab-content="sales"> <div class="row reverse-small"> <div class="col col-small-7"> <div class="image-lockup image-lockup-left-bottom"> <div class="image-lockup-image-1 mask-animation wipe-in-up ken-burns"> <img class="lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-sales.jpg, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-sales-2x.jpg 2x" alt=""> </div> <div class="image-lockup-image-2"> <img class="js-localized-image lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/screen-sales.png, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/screen-sales-2x.png 2x" alt=""> </div> </div> </div> <div class="col col-small-1"></div> <div class="col col-small-4"> <h3>Win prospects over</h3> <p>Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.</p> <div class="cta-section"> <a href="/web/20210309072417/https://www.zendesk.com/sell/" class="anchor anchor-medium" target=""><span>Learn more</span></a> <div class="wistia_embed wistia_async_hkj4dwpzau popover=true popoverContent=link popoverSize=960x540 anchor-video-medium"><a class="anchor-video anchor anchor-medium" tabindex="0"><span>Watch video</span></a></div> </div> <div class="quote SL_swap" id="homepage-quote-sales"> <img class="lazyload no-src" data-src="https://web.archive.org/web/20210309072417/https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-staples.svg" alt="Logo: Staples"> <blockquote> <p>“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”</p> </blockquote> <cite> <p>Simon Rodrigue</p> <p class="caption">Senior Vice President and Chief Digital Officer</p> </cite> </div> </div> </div> </div> </div> </div> </div> </section> <section class="section-platform lazyload"> <div class="container grid vertically-centered"> <div class="row"> <div class="col col-small-7 push-small-5"> <div class="col-inner"> <h2>Customize your customer experience</h2> <p>Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all of your customer data. Plus, it’s flexible and customizable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close.</p> <div class="cta-section"> <a href="/web/20210309072417/https://www.zendesk.com/platform/" class="anchor anchor-small" target=""><span>Learn more</span></a> <div class="SL_swap" id="homepage-wistia-video-d9iz4w3lda"> <div class="wistia_embed wistia_async_d9iz4w3lda popover=true popoverContent=link popoverSize=960x540 anchor-video-small"><a class="anchor-video anchor anchor-small" tabindex="0"><span>Watch video</span></a></div> </div> </div> </div> </div> </div> </div> </section> <section class="section-promos section-additional-promos"> <div class="container grid centered"> <div class="row"> <div class="js-promo-body col col-4" data-location="body"> <div class="active promo-inner promo-inner-1"> <p class="supertitle">CX Trends 2021</p> <h4 class="js-promo-body-title">New world, new CX</h4> <p>Last year, customer needs changed in a blink. Learn how your team can keep up.</p> <a href="/web/20210309072417/https://www.zendesk.com/customer-experience-trends/#get-the-report" class="anchor-arrow anchor anchor-small" target=""><span>Read report</span></a> </div> </div> <div class="js-promo-body col col-4" data-location="body"> <div class="active promo-inner promo-inner-2"> <p class="supertitle">CX Champions</p> <h4 class="js-promo-body-title">Speed + quality = agility</h4> <p>How leading CX orgs support customer-centric processes and drive business agility.</p> <a href="/web/20210309072417/https://www.zendesk.com/blog/how-to-be-customer-centric/" class="anchor-arrow anchor anchor-small" target=""><span>Read more</span></a> </div> </div> <div class="js-promo-body col col-4" data-location="body"> <div class="active promo-inner promo-inner-3"> <p class="supertitle">New product offering</p> <h4 class="js-promo-body-title">Introducing the Zendesk Suite</h4> <p>Our new all-in-one customer service solution is easy to use, convenient for customers, and scales with your business.</p> <a href="/web/20210309072417/https://www.zendesk.com/whats-new/" class="anchor-arrow anchor anchor-small" target=""><span>Learn more</span></a> </div> </div> </div> </div> </section> <section class="section-gartner container grid centered"> <div class="row promo promo-bg-dorothy"> <div class="col col-copy"> <h3>#1 in Digital Customer Service use case by</h3> <img class="lazyload no-src" data-src="https://web.archive.org/web/20210309072417/https://web-assets.zendesk.com/images/p-home/redesign-2021/logo-gartner.svg" alt="Logo: Gartner"> </div> </div> </section> <section class="section-customer-experience"> <div class="container grid vertically-centered"> <div class="row reverse-small"> <div class="col col-small-6"> <div class="photo-container"> <div class="photo photo-1"> <div class="photo-wrap mask-animation wipe-in-up ken-burns"> <img class="lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-person-2.jpg, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-person-2-2x.jpg 2x" alt="Photo: Customer Experience"> </div> </div> <div class="photo photo-2"> <div class="photo-wrap mask-animation wipe-in-up ken-burns"> <img class="lazyload no-src" data-srcset="https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-person-3.jpg, https://web.archive.org/web/20210309072417im_/https://web-assets.zendesk.com/images/p-home/redesign-2021/photo-person-3-2x.jpg 2x" alt="Photo: Customer Experience"> </div> </div> <div class="photo photo-3"> <div class="photo-wrap mask-animation wipe-in-down ken-burns"> <img class="lazyload no-src" 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