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class="c-menu__item"><span class="c-menu__icon v--mobile"><svg width="24" height="24" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M20.2 11.5l-7.74-7.75L11.7 3 5.87 8.83 3.21 11.5a.71.71 0 000 1l5.33 5.33L11.7 21l5.84-5.83.09-.1 2.57-2.57a.71.71 0 000-1zm-8.5 3.16L9.04 12l2.66-2.66L14.37 12l-2.67 2.66z" fill="#2684FF"/><path d="M11.7 9.34a4.48 4.48 0 01-.01-6.32L5.86 8.84l3.17 3.17 2.68-2.67z" fill="url(#paint0_linear)"/><path d="M14.37 12l-2.66 2.66a4.48 4.48 0 010 6.34l5.83-5.84L14.37 12z" fill="url(#paint1_linear)"/><defs><linearGradient id="paint0_linear" x1="11.23" y1="6.65" x2="7.51" y2="10.36" gradientUnits="userSpaceOnUse"><stop offset=".18" stop-color="#0052CC"/><stop offset="1" stop-color="#2684FF"/></linearGradient><linearGradient id="paint1_linear" x1="238.09" y1="554.94" x2="366.43" y2="471.76" gradientUnits="userSpaceOnUse"><stop offset=".18" stop-color="#0052CC"/><stop offset="1" stop-color="#2684FF"/></linearGradient></defs></svg></span>Jira</a></li> <li><a href="/integrations/shopify/" class="c-menu__item u-flex"><span class="c-menu__icon v--mobile"><img src="/icons/bold/shopify-logo.svg" alt="Shopify app logo" width="24" height="24" style="max-width:24px; max-height:24px;" class="u-ml-0 b--u-mr-1.5" loading="lazy"></span>Shopify</a></li> <li><a href="/marketplace/apps/salesforce-for-helpdesk/" rel="noreferrer" class="c-menu__item v--no-border"><span class="c-menu__icon v--mobile b--lg:u-mrn-0.5"><svg width="24" height="24" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M10.32 6.53a3.5 3.5 0 015.62.74A4.33 4.33 0 0122 11.25a4.33 4.33 0 01-5.16 4.26 3.15 3.15 0 01-4.13 1.3 3.6 3.6 0 01-6.69-.17A3.36 3.36 0 012 13.34c0-1.24.67-2.33 1.67-2.92a3.88 3.88 0 016.65-3.9z" fill="#00A1E0"/><path d="M4.9 12.26c-.02.03 0 .04 0 .04l.12.07c.2.11.4.14.6.14.4 0 .66-.21.66-.57 0-.33-.28-.45-.55-.53l-.04-.01c-.2-.07-.38-.13-.38-.26 0-.12.1-.2.26-.2.18 0 .39.05.52.13 0 0 .04.02.06-.01l.08-.23c.01-.02 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01-.4-.14c-.09-.1-.14-.26-.14-.47 0-.2.04-.34.13-.45.08-.11.2-.17.38-.17.14 0 .25.02.36.05 0 0 .03.02.04-.02l.08-.23c.01-.03 0-.04-.02-.04a1.34 1.34 0 00-.86 0 .8.8 0 00-.45.5c-.03.1-.05.23-.05.36 0 .28.07.51.23.68.15.17.38.26.67.26.18 0 .36-.04.49-.1 0 0 .02 0 .01-.03l-.08-.23zM18.75 11.38c.02-.1.05-.2.1-.27.07-.11.18-.17.33-.17.15 0 .25.06.32.17.05.07.07.16.08.27h-.83zm1.16-.24a.72.72 0 00-.37-.44.85.85 0 00-.33-.07.9.9 0 00-.39.08.76.76 0 00-.42.5 1.3 1.3 0 000 .74c.04.11.1.21.17.3.08.08.17.14.3.19.1.04.25.07.41.07.34 0 .51-.08.59-.12 0 0 .02-.02 0-.05l-.07-.22c-.01-.03-.04-.02-.04-.02-.09.03-.2.09-.48.09-.18 0-.31-.05-.4-.14-.08-.08-.12-.2-.13-.38h1.16s.03 0 .03-.03c0-.01.04-.24-.03-.5zM9.47 11.38c.02-.1.05-.2.1-.27.07-.11.18-.17.33-.17.15 0 .25.06.32.17.05.07.07.16.08.27h-.83zm1.16-.24a.72.72 0 00-.37-.44.85.85 0 00-.33-.07.9.9 0 00-.39.08.76.76 0 00-.42.5 1.31 1.31 0 000 .74c.04.11.1.21.17.3.08.08.17.14.3.19.1.04.25.07.41.07.34 0 .51-.08.59-.12 0 0 .02-.02 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class="c-navbar__actions"> <a href="https://accounts.livechat.com?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=header_cta_login" class="c-btn v--secondary v--sm u-border-white hover:u-bg-gray-900 hover:u-border-gray-900 hover:u-text-black">Log in</a> <a href="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=header_cta&source_url=https://www.helpdesk.com/helpdesk-handbook/&source_type=website&" class="c-btn v--secondary v--sm" data-controller="track utm-tracking-button source-tracking" data-target="utm-tracking-button.button source-tracking.signup" data-source-tracking-id="header_cta" data-source-tracking-url="https://www.helpdesk.com/helpdesk-handbook/" data-track-event="register_redirect" data-track-source-id="header_cta" data-track-source-text="Sign up free (header - button)" data-action="track#send source-tracking#save">Sign up free</a> </div> </div> </div> <section class="o-container md:u-Pb-xl"> <div class="o-feature u-Pt-md md:u-Pt-lg lg:u-Pt-sm u-Pb-sm lg:u-Pb-xl"> <div class="u-text-center md:u-text-left"> <h1 class="b--u-text-4xl t-ah-headline">HelpDesk <mark class="u-bg-accent b--u-rounded-8 u-px-xs u-Mb-xs u-relative t-ah-mark">Handbook</mark></h1> <p class="b--u-text-lg u-Mb-xs lg:u--Mr-md">Discover HelpDesk from every angle and bring all customer tickets to a successful end.</p> <a href="#Welcome" class="c-btn v--primary b--u-text-base b--u-text-bold u-mr-xs u-mb-sm md:u-mb-0" >Let's get started</a> </div> <div> <img src="hero.svg" alt="HelpDesk's Agents Handbook" class="u-maxw-6 u-hidden md:u-block" width="478" height="534"> <img src="hero.svg" alt="HelpDesk's Agents Handbook" class="u-maxw-5 u-block md:u-hidden" width="448" height="500"> </div> </div> <div class="u-maxw-8 u-mx-auto u-Pt-sm lg:u-pt-0 u-Pb-md lg:u-Pb-xl"> <h2 class="b--u-text-xl u-Mb-">What is the handbook for?</h2> <p class="b--u-text-lg u-Mb-sm">This is the very start of your journey with HelpDesk. You don't have to look around and dig into the app yourself to get started. Let's make it quick and smooth, what do you say?</p> <p class="b--u-text-lg u-hidden md:u-block">We gathered together all our hints, techniques, and best practices into one handbook. After reading it, you'll be ready to move on to the real action. We'll cover topics like:</p> </div> <div class="u-hidden md:u-block"> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--md:o-grid--4 b--o-grid--gap-x-6"> <div class="lg:u-Pr-sm"> <div> <img src="connecting.svg" alt="connecting" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64"> <p class="b--u-text-lg b--u-text-bold u-mb-sm">Connecting communication channels</p> </div> <a href="#Welcome" class="c-link b--u-text-base b--u-text-bold u-mb-0" >Go to section</a> </div> <div class="lg:u-Pr-md"> <div> <img src="setting.svg" alt="setting" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64"> <p class="b--u-text-lg b--u-text-bold u-mb-sm">Setting up the HelpDesk <br>account</p> </div> <a href="#Channels" class="c-link b--u-text-base b--u-text-bold u-mb-0" >Go to section</a> </div> <div class="lg:u-Pr-md"> <div> <img src="managing.svg" alt="managing" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64"> <p class="b--u-text-lg b--u-text-bold u-mb-sm">Managing everyday ticketing work</p> </div> <a href="#Setup" class="c-link b--u-text-base b--u-text-bold u-mb-0" >Go to section</a> </div> <div> <div> <img src="enhancing.svg" alt="enhancing" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64"> <p class="b--u-text-lg b--u-text-bold u-mb-sm">Enhancing teamwork and task<br> management</p> </div> <a href="#Tickets" class="c-link b--u-text-base b--u-text-bold u-mb-0" >Go to section</a> </div> <div> <div> <img src="speeding.svg" alt="speeding" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64"> <p class="b--u-text-lg b--u-text-bold u-mb-sm">Speeding up work and automation</p> </div> <a href="#Automation" class="c-link b--u-text-base b--u-text-bold u-mb-0" >Go to section</a> </div> <div class="lg:u-Pr-sm"> <div> <img src="reporting.svg" alt="reporting" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64"> <p class="b--u-text-lg b--u-text-bold u-mb-sm">Reporting and tracking performance</p> </div> <a href="#Metrics" class="c-link b--u-text-base b--u-text-bold u-mb-0" >Go to section</a> </div> <div class="lg:u-Pr-sm"> <div> <img src="tips.svg" alt="tips" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64"> <p class="b--u-text-lg b--u-text-bold u-mb-sm">Tips to improve customer satisfaction</p> </div> <a href="#tips" class="c-link b--u-text-base b--u-text-bold u-mb-0" >Go to section</a> </div> </div> </div> </section> <nav class="c-menu u-bg-accent u-mx-auto u-shadow-md u-justify-center u-items-center u-relative t-inner-nav__wrapper" data-controller="issticky" data-target="issticky.element" hidden> <div class="t-inner-nav__wrapper__inner u-flex u-justify-center u-mx-auto u-p-md u-px-lg u-items-center u-relative z-index"> <div class="c-menu u-bg-accent u-flex t-inner-nav" data-controller="menu" data-target="show.content"> <ul class="u-items-center u-justify-center"> <li data-target="menu.root"> <a class="c-menu__item v--top" data-target="menu.top" href="#Welcome"> Welcome <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </a> <div class="c-menu__sub v--single"> <ul> <li class="u-flex b--u-rounded-8"> <a href="#what-is-helpdesk" class="u-ml-md u-w-full" > What is HelpDesk </a> </li> </ul> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" data-target="menu.top" href="#Channels"> Channels <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </a> <div class="c-menu__sub v--single"> <ul> <li class="u-flex b--u-rounded-8"> <a href="#email" class="u-ml-md u-w-full" > Email </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#livechat" class="u-ml-md u-w-full" > LiveChat </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#social-media" class="u-ml-md u-w-full" > Social media </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#contact-form" class="u-ml-md u-w-full" > Contact form </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#live-chat-providers" class="u-ml-md u-w-full" > Live chat providers </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#integrations-api" class="u-ml-md u-w-full" > Integrations/API </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#openwidget" class="u-ml-md u-w-full" > OpenWidget </a> </li> </ul> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" data-target="menu.top" href="#Setup"> Setup <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </a> <div class="c-menu__sub v--single"> <ul> <li class="u-flex b--u-rounded-8"> <a href="#profile" class="u-ml-md u-w-full" > Profile </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#domain" class="u-ml-md u-w-full" > Domain </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#reply-address" class="u-ml-md u-w-full" > Reply address </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#email-template" class="u-ml-md u-w-full" > Email template </a> </li> </ul> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" data-target="menu.top" href="#Tickets"> Tickets <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </a> <div class="c-menu__sub v--single"> <ul> <li class="u-flex b--u-rounded-8"> <a href="#getting-a-ticket" class="u-ml-md u-w-full" > Getting a ticket </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#what-you-can-do-with-a-ticket" class="u-ml-md u-w-full" > What you can do with a ticket </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#how-the-customer-sees-your-message" class="u-ml-md u-w-full" > How the customer sees your message </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#teamwork-on-the-ticket" class="u-ml-md u-w-full" > Teamwork on the ticket </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#branding" class="u-ml-md u-w-full" > Branding </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#audit-log" class="u-ml-md u-w-full" > Track logs </a> </li> </ul> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" data-target="menu.top" href="#Automation%20and%20AI"> Automation and AI <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </a> <div class="c-menu__sub v--single"> <ul> <li class="u-flex b--u-rounded-8"> <a href="#workflows" class="u-ml-md u-w-full" > Automation rules </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#macros" class="u-ml-md u-w-full" > Macros </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#canned-responses" class="u-ml-md u-w-full" > Canned responses </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#ai-text-enhancements" class="u-ml-md u-w-full" > Text enhancements </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#ai-ticket-summary" class="u-ml-md u-w-full" > Ticket summary </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#integrations" class="u-ml-md u-w-full" > Integrations </a> </li> </ul> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" data-target="menu.top" href="#Metrics"> Metrics <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </a> <div class="c-menu__sub v--single"> <ul> <li class="u-flex b--u-rounded-8"> <a href="#report-types" class="u-ml-md u-w-full" > Report types </a> </li> <li class="u-flex b--u-rounded-8"> <a href="#tips" class="u-ml-md u-w-full" > Improve customer satisfaction </a> </li> </ul> </div> </li> </ul> </div><a href="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=header_cta&source_url=&source_type=website" class="c-btn v--signup v--sm t-signup-btn" data-controller="track utm-tracking-button source-tracking" data-target="utm-tracking-button.button source-tracking.signup" data-track-event="register_redirect" data-track-source-id="header_cta" data-track-source-text="Sign up free (handbook navigation)" data-source-tracking-id="header_cta" data-source-tracking-url="" data-action="track#send source-tracking#save">Sign up free</a> </div> </nav> <div class="t-accordion-menu__container__sticky" data-controller="issticky" data-target="issticky.element"> <div class="u-w-full t-accordion-menu__container" data-controller="accordion-menu"> <button class="u-relative u-flex u-items-center u-mr-sm t-accordion-menu__toggle" data-action="click->accordion-menu#toggleMenu" data-target="accordion-menu.menuTrigger" aria-expanded="false"> Contents <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20" class="u-ml-xs"> <g fill="none" stroke="#1b1b20" stroke-linecap="square"> <path d="M1 3.5h15" class="t-accordion-menu__toggle__bar" /> <path d="M1 8h15" class="t-accordion-menu__toggle__bar" /> <path d="M1 12.5h15" class="t-accordion-menu__toggle__bar" /> </g> </svg></button> <ul class="c-menu u-bg-accent u-items-center u-justify-start c-list u-px-0 t-accordion-menu u-overflow-hidden u-hidden" data-target="accordion-menu.menu"> <li class="u-w-full t-accordion-menu__root" data-target="accordion-menu.root"> <button class="c-menu__item v--top t-accordion-menu__root__button" data-target="accordion-menu.button" data-action="click->accordion-menu#onOpenSubMenu" > Welcome <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </button> <ul class="c-list t-accordion-menu__list"> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#what-is-helpdesk" data-action="click->accordion-menu#toggleMenu"> <a href="#what-is-helpdesk" > What is HelpDesk </a> </li> </ul> </li> <li class="u-w-full t-accordion-menu__root" data-target="accordion-menu.root"> <button class="c-menu__item v--top t-accordion-menu__root__button" data-target="accordion-menu.button" data-action="click->accordion-menu#onOpenSubMenu" > Channels <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </button> <ul class="c-list t-accordion-menu__list"> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#email" data-action="click->accordion-menu#toggleMenu"> <a href="#email" > Email </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#livechat" data-action="click->accordion-menu#toggleMenu"> <a href="#livechat" > LiveChat </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#social-media" data-action="click->accordion-menu#toggleMenu"> <a href="#social-media" > Social media </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#contact-form" data-action="click->accordion-menu#toggleMenu"> <a href="#contact-form" > Contact form </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#live-chat-providers" data-action="click->accordion-menu#toggleMenu"> <a href="#live-chat-providers" > Live chat providers </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#integrations-api" data-action="click->accordion-menu#toggleMenu"> <a href="#integrations-api" > Integrations/API </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#openwidget" data-action="click->accordion-menu#toggleMenu"> <a href="#openwidget" > OpenWidget </a> </li> </ul> </li> <li class="u-w-full t-accordion-menu__root" data-target="accordion-menu.root"> <button class="c-menu__item v--top t-accordion-menu__root__button" data-target="accordion-menu.button" data-action="click->accordion-menu#onOpenSubMenu" > Setup <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </button> <ul class="c-list t-accordion-menu__list"> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#profile" data-action="click->accordion-menu#toggleMenu"> <a href="#profile" > Profile </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#domain" data-action="click->accordion-menu#toggleMenu"> <a href="#domain" > Domain </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#reply-address" data-action="click->accordion-menu#toggleMenu"> <a href="#reply-address" > Reply address </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#email-template" data-action="click->accordion-menu#toggleMenu"> <a href="#email-template" > Email template </a> </li> </ul> </li> <li class="u-w-full t-accordion-menu__root" data-target="accordion-menu.root"> <button class="c-menu__item v--top t-accordion-menu__root__button" data-target="accordion-menu.button" data-action="click->accordion-menu#onOpenSubMenu" > Tickets <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </button> <ul class="c-list t-accordion-menu__list"> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#getting-a-ticket" data-action="click->accordion-menu#toggleMenu"> <a href="#getting-a-ticket" > Getting a ticket </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#what-you-can-do-with-a-ticket" data-action="click->accordion-menu#toggleMenu"> <a href="#what-you-can-do-with-a-ticket" > What you can do with a ticket </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#how-the-customer-sees-your-message" data-action="click->accordion-menu#toggleMenu"> <a href="#how-the-customer-sees-your-message" > How the customer sees your message </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#teamwork-on-the-ticket" data-action="click->accordion-menu#toggleMenu"> <a href="#teamwork-on-the-ticket" > Teamwork on the ticket </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#branding" data-action="click->accordion-menu#toggleMenu"> <a href="#branding" > Branding </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#audit-log" data-action="click->accordion-menu#toggleMenu"> <a href="#audit-log" > Track logs </a> </li> </ul> </li> <li class="u-w-full t-accordion-menu__root" data-target="accordion-menu.root"> <button class="c-menu__item v--top t-accordion-menu__root__button" data-target="accordion-menu.button" data-action="click->accordion-menu#onOpenSubMenu" > Automation and AI <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </button> <ul class="c-list t-accordion-menu__list"> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#workflows" data-action="click->accordion-menu#toggleMenu"> <a href="#workflows" > Automation rules </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#macros" data-action="click->accordion-menu#toggleMenu"> <a href="#macros" > Macros </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#canned-responses" data-action="click->accordion-menu#toggleMenu"> <a href="#canned-responses" > Canned responses </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#ai-text-enhancements" data-action="click->accordion-menu#toggleMenu"> <a href="#ai-text-enhancements" > Text enhancements </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#ai-ticket-summary" data-action="click->accordion-menu#toggleMenu"> <a href="#ai-ticket-summary" > Ticket summary </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#integrations" data-action="click->accordion-menu#toggleMenu"> <a href="#integrations" > Integrations </a> </li> </ul> </li> <li class="u-w-full t-accordion-menu__root" data-target="accordion-menu.root"> <button class="c-menu__item v--top t-accordion-menu__root__button" data-target="accordion-menu.button" data-action="click->accordion-menu#onOpenSubMenu" > Metrics <span class="c-menu__arrow"> <svg width="16" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><defs/><path d="M12.67 6L8 10.67 3.33 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </button> <ul class="c-list t-accordion-menu__list"> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#report-types" data-action="click->accordion-menu#toggleMenu"> <a href="#report-types" > Report types </a> </li> <li class="u-mx-lg t-accordion-menu__list__item" data-menu-target="#tips" data-action="click->accordion-menu#toggleMenu"> <a href="#tips" > Improve customer satisfaction </a> </li> </ul> </li> </ul> </div> </div> <div class="o-wrapper-xy"> <section class="u-Py-lg md:u-Py-xl u-bg-accent"> <div class="o-container u-maxw-5 u-mx-auto u-relative md:u-Pt-sm"> <div class="o-decor"> <img src="welcome-fold-left.svg" alt="" class="u-hidden xl:u-block u-w-auto v--bottom v--left o-decor__item u--Mb-xl" width="448" height="322" loading="lazy"> <img src="welcome-fold-right.svg" alt="" class="u-hidden xl:u-block u-w-auto v--bottom o-decor__item v--right u--Mb-xl" width="448" height="322" loading="lazy"> </div> <h2 class="b--u-text-3xl u-mb-0 u-text-center" id="Welcome">Welcome to HelpDesk</h2> </div> </section> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#ffd000" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div>  <section class="u-Pt-lg md:u-Pt-xl"> <div class="o-container u-maxw-8 u-mx-auto"> <h3 class="b--u-text-2xl u-Mb-xs u-hide-focus" id="what-is-helpdesk">What is HelpDesk?</h3> <p class="b--u-text-lg u-Mb-xs">HelpDesk is ticketing software that’s part of our product suite, right next to LiveChat, ChatBot, and KnowledgeBase.</p> </div> <div class="o-container"> <div itemscope itemprop="VideoObject" itemtype="https://schema.org/VideoObject" data-controller="lazyplay" class="u-relative u-w-full u-mx-auto u-Mb-lg b--u-rounded-8" style="max-width: 1120px;" style="max-height: 752px;"> <span class="u-hidden" itemprop="name">Tickets in HelpDesk</span> <video preload="none" loop playsinline muted src="/helpdesk-handbook/tickets-in-helpdesk.d2d6304fc51621ff635751315e8c1d733155b70b27dd10226904536c1e98185e.mp4" width="1120" height="752" style="--aspect-ratio: 1120/752;" title="Tickets in HelpDesk" data-target="lazyplay.video " poster="tickets-in-helpdesk.jpg" itemprop="contentUrl"></video> <img src="tickets-in-helpdesk.jpg" loading="lazy" alt="Tickets in HelpDesk" width="1120" height="752" data-target="lazyplay.poster" style="position:absolute;top:0;left:0;width:100%;" data-action="click->lazyplay#play" /> <meta itemprop="thumbnailUrl" content="tickets-in-helpdesk.jpg" /> <meta itemprop="uploadDate" content="2022-08-26" /> <div class="u-hidden" itemprop="publisher" itemscope itemtype="https://schema.org/Organization"> <meta itemprop="name" content="HelpDesk" /> <meta itemprop="url" content="https://www.helpdesk.com/" /> <div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"> <meta itemprop="url" content="/helpdesk-logo.svg" /> <meta itemprop="width" content="158" /> <meta itemprop="height" content="29" /> </div> </div> </div> </div> <div class="o-container u-maxw-8 u-mx-auto"> <p class="b--u-text-2xl u-Mb-xs lg:u--Mr-sm">HelpDesk can help you manage asynchronous and synchronous customer conversations <span class="u-bg-accent u-inline-block b--u-rounded-8 u-px-xs">in one place.</span></p> <p class="b--u-text-lg u-Mb-xs">Connect HelpDesk to your customer's communication channels, such as email, live chat, social media, contact forms, and other custom contact points.</p> <p class="b--u-text-lg u-Mb-xs">The main idea behind HelpDesk is to make your customer service actions transparent and organized with a single dashboard, where all customer messages drop in the form of tickets.</p> </div> </section> </div> <div id="Channels" class="u-Pt-xl o-wrapper-xy"> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#ffffff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#ffd000"/></svg> </div> <section class="u-Py-lg md:u-Py-xl u-bg-accent"> <div class="o-container u-maxw-5 u-mx-auto u-relative u-hide-focus"> <div class="o-decor"> <img src="channels-fold-left.svg" alt="" class="u-hidden xl:u-block u-w-auto v--bottom v--left o-decor__item u--Mb-xl" width="448" height="322" loading="lazy"> <img src="channels-fold-right.svg" alt="" class="u-hidden xl:u-block u-w-auto v--bottom o-decor__item v--right xl:u-mr-0 u--Mb-xl" width="448" height="322" loading="lazy"> </div> <h2 class="b--u-text-3xl u-mb-0 u-text-center">Channels</h2> </div> </section> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#ffd000" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div>  <section class="u-Pt-lg md:u-Pt-xl"> <div class="o-container u-Mb-lg md:u-Mb-xl"> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-lg u-Mb-xs">Communication channels are options that customers can use to contact you, make a request, or ask for support on an issue. We also call them ticket sources because all messages are converted into manageable tickets regardless of the channel.</p> <p class="b--u-text-lg u-Mb-lg md:u-Mb-xl">After entering our app, you should first connect all your communication channels to HelpDesk. This will bring all messages into one interface, as expected. To get started, think about how your customers interact with you. You can also explore brief manuals for the communication channels that are most often connected to HelpDesk.</p> <h2 class="b--u-text-2xl u-Mb-md md:u-Mb-xl">What communication channels would you like to connect to HelpDesk?</h2> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="email">1. Email</h3> <p class="b--u-text-lg u-Mb-md">There are several leading inbox providers available on the market, and best of all, HelpDesk is compatible with all of them to make your work easier. First, let's <a href="/help/set-up-custom-domain-and-inbox/" target="_blank" rel="noopener" >set up forwarding</a> so that copies of your customer messages that are sent to different business email addresses will go to one place.</p> <h4 class="b--u-text-lg b--u-text-bold">Configuration</h4> <p class="b--u-text-lg u-Mb-lg">Select the inbox provider for forwarding and click the appropriate link to follow the instructions.</p> </div> <div class="u-flex u-flex-row u-justify-evenly u-flex-wrap lg:u-flex-nowrap u-Mb-lg"> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow u-hover-lift u-bg-white b--u-rounded-8 u-Py-md u-Px-sm lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <img src="gmail.png" loading="lazy" class="u-maxw-3 u-Mb-xs u-ml-0" width="198" height="37" alt="Gmail logo" > <p class="b--u-text-base u-mb-sm">Gmail/Google Workspace email forwarding</p> <a href="/help/gmail-g-suite-email-forwarding/" class="c-link b--u-text-base b--u-text-bold u-mb-0 u-hover-decoration-none" target="_blank" rel="noopener" >Set up Gmail</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow u-hover-lift u-bg-white b--u-rounded-8 u-Py-md u-Px-sm lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <img src="microsoft365.png" loading="lazy" class="u-maxw-3 u-Mb-xs u-ml-0" width="198" height="37" alt="Microsoft 365 logo" > <p class="b--u-text-base u-mb-sm">Microsoft 365 email forwarding</p> <a href="/help/microsoft-office-365-email-forwarding/" class="c-link b--u-text-base b--u-text-bold u-mb-0 u-hover-decoration-none" target="_blank" rel="noopener" >Set up Microsoft 365</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow u-hover-lift u-bg-white b--u-rounded-8 u-Py-md u-Px-sm lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <img src="microsoft-outlook.png" loading="lazy" class="u-maxw-3 u-Mb-xs u-ml-0" width="198" height="37" alt="Microsoft Outlook logo" > <p class="b--u-text-base u-mb-sm">Microsoft Outlook email forwarding</p> <a href="/help/microsoft-outlook-email-forwarding/" class="c-link b--u-text-base b--u-text-bold u-mb-0 u-hover-decoration-none" target="_blank" rel="noopener" >Set up Outlook</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow u-hover-lift u-bg-white b--u-rounded-8 u-Py-md u-Px-sm u-Mb-xs lg:u-mb-0"> <img src="other.png" loading="lazy" class="u-maxw-3 u-Mb-xs u-ml-0" width="198" height="37" alt="" > <p class="b--u-text-base u-mb-sm">Other provider email forwarding</p> <a href="/help/other-email-provider-forwarding/" class="c-link b--u-text-base b--u-text-bold u-mb-0 u-hover-decoration-none" target="_blank" rel="noopener" >Set up other provider</a> </div> </div> <div class="u-maxw-8 u-mx-auto"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-lg"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/bulb.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Handle multiple inboxes in one place</p> <p class="b--u-text-base u-mb-0">If you're going to manage communication from multiple email addresses, the best option is to <a href="/help/managing-multiple-email-addresses/" target="_blank" rel="noopener" >create and use separate HelpDesk's forwarding addresses</a> for each email address you handle. This way, different teams, such as sales or support, can use separate email addresses but still work in one app.</p> </div> </div> </div> </div> </div> <img src="helpdesk-multiple-inboxes.jpg" class="u-w-full u-mx-auto u-Mb-xl b--u-rounded-8" width="1120" height="535" alt="Multiple inboxes in HelpDesk" loading="lazy"> <img src="helpdesk-channels-livechat.jpg" class="u-hidden md:u-block u-maxw-10 u-mx-auto u-Mb-lg b--u-rounded-8" width="928" height="194" alt="Integrating HelpDesk with LiveChat" loading="lazy"> <img src="helpdesk-channels-livechat-mobile.jpg" class="u-block md:u-hidden u-block md:u-hidden u-maxw-10 u-mx-auto u-Mb-md b--u-rounded-8" width="521" height="109" alt="Integrating social media channels with HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="livechat">2. LiveChat</h3> <p class="b--u-text-lg u-Mb-md">You can integrate your LiveChat account with HelpDesk to easily turn real-time chats into manageable tickets that you can resolve when it's convenient for you. Reap the full potential of our product suite and get a big picture of your customer service workflow.</p> <h4 class="b--u-text-lg b--u-text-bold">Configuration</h4> <p class="b--u-text-lg u-Mb-xl">If you're already a LiveChat user, go to <a href="https://www.livechat.com/marketplace/apps/helpdesk/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=hd-handbook#description" target="_blank" rel="noopener" >LiveChat Marketplace</a> to find and install HelpDesk from there. Then, you can <a href="/help/livechat-integration-import-data-from-livechat-to-helpdesk/" target="_blank" rel="noopener" >import your data from LiveChat to HelpDesk</a> and enjoy every customer conversation in one place.</p> </div> <img src="helpdesk-channels-social-media.jpg" class="u-hidden md:u-block u-maxw-10 u-mx-auto u-Mb-lg b--u-rounded-8" width="736" height="153" alt="Integrating social media channels with HelpDesk app" loading="lazy"> <img src="helpdesk-channels-social-media-mobile.jpg" class="u-block md:u-hidden u-maxw-10 u-mx-auto u-Mb-md b--u-rounded-8" width="512" height="311" alt="Integrating social media channels with HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="social-media">3. Social media</h3> <p class="b--u-text-lg u-Mb-md">Your customers love to message you directly using social media profiles because they're quick and require little effort. Organize daily conversations with your customers on social media channels in HelpDesk so you don't have to switch between profiles.</p> <h4 class="b--u-text-lg b--u-text-bold">Configuration</h4> <p class="b--u-text-lg u-Mb-md">Select social media channels to organize your communication in HelpDesk. Connect your social media profiles to HelpDesk using these three methods:</p> <h5 class="b--u-text-base b--u-text-bold">1. Integration through LiveChat</h5> <p class="b--u-text-base u-Mb-xs">If you have a LiveChat account integrated with your HelpDesk, you can go to Marketplace and easily find the <a href="https://www.livechat.com/marketplace/apps/social-media/?categories=social-media&sortBy=recommended" target="_blank" rel="noopener" >social media integration</a> you're interested in.</p> <h5 class="b--u-text-base b--u-text-bold">2. Adding an email address in your social media profile details</h5> <p class="b--u-text-base u-Mb-xs">If you <a href="/help/set-up-custom-domain-and-inbox/" target="_blank" rel="noopener" >set up forwarding correctly</a>, you can edit your social media profiles by adding your email address in the relevant contact fields. That way, if a visitor to your social media profile writes you a message using that email address, it'll arrive at HelpDesk, where you can address it.</p> <h5 class="b--u-text-base b--u-text-bold">3. Integration through Zapier</h5> <p class="b--u-text-base u-Mb-lg md:u-Mb-xl">If you have a Zapier account, you can <a href="https://zapier.com/apps/helpdesk/integrations" target="_blank" rel="nofollow noopener noreferrer" >integrate it with your HelpDesk</a> account and create your own Zaps dedicated to managing your social media communication.</p> </div> <img src="helpdesk-channels-contact-form.png" class="u-maxw-10 u-mx-auto u-Mb-md b--u-rounded-8" width="736" height="153" alt="Creating a contact forms in HelpDesk" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs contact-form" id="contact-form">4. Contact form</h3> <p class="b--u-text-lg u-Mb-md">Website visitors can have questions about your offerings or business. Be approachable and give them an intuitive contact form provided by us that they can fill out in minutes.</p> <h4 class="b--u-text-lg b--u-text-bold">Configuration</h4> <p class="b--u-text-lg u-Mb-xl">First, <a href="/help/contact-form-for-your-website/" target="_blank" rel="noopener noreferrer" >create a contact form in HelpDesk</a> and customize it to fit your brand and needs. Then, place it on your website and start collecting messages from your visitors.</p> </div> <img src="helpdesk-channels-livechat-providers.png" class="u-hidden md:u-block u-maxw-10 u-mx-auto u-Mb-lg b--u-rounded-8" width="736" height="153" alt="Live chat providers in HelpDesk" loading="lazy"> <img src="helpdesk-channels-livechat-providers-mobile.png" class="u-block md:u-hidden u-maxw-10 u-mx-auto u-Mb-md b--u-rounded-8" width="521" height="311" alt="Live chat providers in HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="live-chat-providers">5. Live chat providers</h3> <p class="b--u-text-lg u-Mb-md">If you use a live chat provider other than LiveChat from our product suite, you can still enjoy integration with HelpDesk. Connect your live chat solution to HelpDesk using these two methods:</p> <h4 class="b--u-text-lg b--u-text-bold u-Mb-xs">Configuration</h4> <h5 class="b--u-text-base b--u-text-bold">1. Integration through API</h5> <p class="b--u-text-base u-Mb-xs">Browse the available <a href="https://api.helpdesk.com/docs" target="_blank" rel="noopener" >API documentation</a> to get the API token and acquire permanent API access for your HelpDesk account. Then, <a href="https://api.helpdesk.com/docs#tag/Webhooks" target="_blank" rel="noopener" >create webhooks</a> and add events tailored to your needs.</p> <h5 class="b--u-text-base b--u-text-bold">2. Integration through Zapier</h5> <p class="b--u-text-base u-Mb-xs">If you have a Zapier account, you can <a href="https://zapier.com/apps/helpdesk/integrations" target="_blank" rel="nofollow noopener noreferrer" >integrate it with your HelpDesk</a> account and create your Zaps dedicated to managing your live chat conversations.</p> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-livechat b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-lg"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/livechat.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Connect with LiveChat</p> <p class="b--u-text-base u-mb-0">See how <a href="/integrations/livechat/" target="_blank" rel="noopener" >LiveChat and HelpDesk work together</a>. Integrate them easily and enjoy the benefits of a powerful customer service platform. Integrate them with ease and enjoy the benefits of having a powerful customer service platform.</p> </div> </div> </div> </div> </div> <img src="helpdesk-integrations.png" class="u-hidden md:u-block u-maxw-10 u-mx-auto u-Mb-lg b--u-rounded-8" width="736" height="153" alt="Integrating API with HelpDesk app" loading="lazy"> <img src="helpdesk-integrations-mobile.png" class="u-block md:u-hidden u-maxw-10 u-mx-auto u-Mb-md b--u-rounded-8" width="521" height="218" alt="Integrating API with HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="integrations-api">6. Integrations/API</h3> <p class="b--u-text-lg u-Mb-md">HelpDesk's API documentation opens up many possibilities for integration with your daily tools. Bring your entire customer support workflow to HelpDesk and build your technology stack around it.</p> <h4 class="b--u-text-lg b--u-text-bold">Configuration</h4> <p class="b--u-text-base u-Mb-sm">Browse the available <a href="https://api.helpdesk.com/docs" target="_blank" rel="noopener" >API documentation</a> to get the API token and acquire permanent API access for your HelpDesk account. Then, <a href="https://api.helpdesk.com/docs#tag/Webhooks" target="_blank" rel="noopener" >create webhooks</a> and add events tailored to your needs.</p> <p class="b--u-text-base u-Mb-xl">See all the recommended and <a href="/integrations/" target="_blank" rel="noopener" >available integrations</a> that can streamline your workflow. If you need a custom integration, ask about its specifications <a href="javascript:LC_API.open_chat_window();">on the chat</a>.</p> </div> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="openwidget">7. OpenWidget</h3> <p class="b--u-text-lg u-Mb-md">Install a widget powered by OpenWidget on your website to let visitors drop off contact requests, suggestions, feedback, and bug reports using well-known forms. Customize it with your avatar, name, and welcome message.</p> <h4 class="b--u-text-lg b--u-text-bold u-Mb-xs">Configuration</h4> <p class="b--u-text-base">Go to settings and select <a href="https://app.helpdesk.com/settings/open-widget" target="_blank" rel="noopener" >OpenWidget from the list of channels</a> to create a free account and install the widget linked to HelpDesk. Alternatively, you can visit the <a href="https://openwidget.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=hd-handbook" target="_blank" rel="noopener" >OpenWidget homepage</a>, review the details, and then create an account.</p> <p class="b--u-text-base u-Mb-xs">See all the recommended and <a href="/integrations/" >available integrations</a> that can streamline your workflow. If you need a custom integration, ask about its specifications on the chat.</p> </div> </div> </section> </div> <div id="Setup" class="u-Pt-xl o-wrapper-xy"> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#ffd000"/></svg> </div> <section class="u-Py-lg md:u-Py-xl u-bg-accent"> <div class="o-container u-maxw-5 u-mx-auto u-relative"> <div class="o-decor"> <img src="fold-setup-left.svg" alt="" class="u-hidden md:u-block u-w-auto o-decor__item v--left v--top u--Mt-xl" width="448" height="325" loading="lazy" style="top: -73%;"> <img src="fold-setup-right.svg" alt="" class="u-hidden md:u-block u-w-auto o-decor__item v--right v--top u--Mt-xl" width="448" height="324" loading="lazy" style="top: -73%;"> </div> <div class="u-relative"> <h2 class="b--u-text-3xl u-mb-0 u-text-center">Setup</h2> </div> </div> </section> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#ffd000" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div>  <section class="u-Pt-lg md:u-Pt-xl"> <div class="o-container"> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-lg u-Mb-lg">The most challenging but crucial part is behind you. Now, it's time to configure the basic settings in your HelpDesk account to suit your preferences. In this section, you'll find out how to configure your profile, domain, reply address, and email template.</p> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="profile">1. Setting up your profile</h3> <p class="b--u-text-lg u-Mb-md">Access your profile to view and update your information and settings. Go to the <b>"Agents"</b> section in your HelpDesk and double click on yourself. You can also pick yourself from the list and then click on the pen icon in the upper right corner to edit.</p> </div> <div class="u-maxw-10 u-mx-auto"> <img src="helpdesk-setting-up-profile.png" class="u-hidden md:u-block u-maxw-10 u-mx-auto u-Mb-2xl b--u-rounded-8" width="928" height="365" alt="Setting up profile in HelpDesk" loading="lazy"> <img src="helpdesk-setting-up-profile-mobile.png" class="u-block md:u-hidden u-maxw-10 u-mx-auto u-Mb-xl b--u-rounded-8" width="445" height="251" alt="Setting up profile in HelpDesk" loading="lazy"> <div class="u-flex u-flex-row u-flex-wrap u-justify-center lg:u-justify-between u-text-center lg:u-text-left u-items-center u-Mb-lg"> <div class="u-basis-12 lg:u-basis-3"> <img src="user.svg" class="u-w-auto u-ml-auto lg:u-ml-0 u-mb-2xs" width="48" height="49" alt="User" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Edit your name</h4> <p class="b--u-text-base u-Mb-xs lg:u-mb-0">Make sure your "Name" is what you want to be displayed to your recipients.</p> </div> <div class="u-maxw-7"> <img src="helpdesk-settings-name.png" class="u-hidden md:u-block u-maxw-7 u-mx-auto b--u-rounded-8" width="640" height="219" alt="Setting up user name in HelpDesk" loading="lazy"> <img src="helpdesk-settings-name-mobile.png" class="u-block md:u-hidden u-maxw-7 u-mx-auto b--u-rounded-8" width="460" height="252" alt="Setting up user name in HelpDesk" loading="lazy"> </div> </div> <div class="u-flex u-flex-row u-flex-wrap u-justify-center lg:u-justify-between u-text-center lg:u-text-left u-items-center u-Mb-lg"> <div class="u-basis-12 lg:u-basis-3"> <img src="email.svg" class="u-w-auto u-ml-auto lg:u-ml-0 u-mb-2xs" width="48" height="49" alt="Email" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Private email</h4> <p class="b--u-text-base u-Mb-xs lg:u-mb-0">The email address you used to sign up to HelpDesk. Your email isn't visible to customers.</p> </div> <div class="u-maxw-7"> <img src="helpdesk-settings-email.png" class="u-hidden md:u-block u-maxw-7 u-mx-auto b--u-rounded-8" width="640" height="106" alt="Setting up email in HelpDesk" loading="lazy"> <img src="helpdesk-settings-email-mobile.png" class="u-block md:u-hidden u-maxw-7 u-mx-auto b--u-rounded-8" width="460" height="252" alt="Setting email in HelpDesk" loading="lazy"> </div> </div> <div class="u-flex u-flex-row u-flex-wrap u-justify-center lg:u-justify-between u-text-center lg:u-text-left u-items-center u-Mb-lg"> <div class="u-basis-12 lg:u-basis-3"> <img src="team.svg" class="u-w-auto u-ml-auto lg:u-ml-0 u-mb-2xs" width="48" height="49" alt="Team" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Check out your teams</h4> <p class="b--u-text-base u-Mb-xs lg:u-mb-0">See which teams you currently belong to in the "Member of the following Teams" section. Click on the "Choose team" button to search for a team to join.</p> </div> <div class="u-maxw-7"> <img src="helpdesk-settings-teams.png" class="u-hidden md:u-block u-maxw-7 u-mx-auto b--u-rounded-8" width="640" height="210" alt="Setting up teams in HelpDesk" loading="lazy"> <img src="helpdesk-settings-teams-mobile.png" class="u-block md:u-hidden u-maxw-7 u-mx-auto b--u-rounded-8" width="460" height="252" alt="Setting up teams in HelpDesk" loading="lazy"> </div> </div> <div class="u-flex u-flex-row u-flex-wrap u-justify-center lg:u-justify-between u-text-center lg:u-text-left u-items-center u-Mb-lg"> <div class="u-basis-12 lg:u-basis-3"> <img src="notifications.svg" class="u-w-auto u-ml-auto lg:u-ml-0 u-mb-2xs" width="48" height="49" alt="Notifications" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Set up email notifications</h4> <p class="b--u-text-base u-Mb-xs lg:u-mb-0">Define the notifications you'll receive by email.</p> </div> <div class="u-maxw-7"> <img src="helpdesk-settings-notifications.png" class="u-maxw-7 u-mx-auto b--u-rounded-8" width="640" height="284" alt="Setting up notifications in HelpDesk" loading="lazy"> </div> </div> <div class="u-flex u-flex-row u-flex-wrap u-justify-center lg:u-justify-between u-text-center lg:u-text-left u-items-center u-Mb-lg"> <div class="u-basis-12 lg:u-basis-3"> <img src="permissions.svg" class="u-w-auto u-ml-auto lg:u-ml-0 u-mb-2xs" width="48" height="49" alt="Permission" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs lg:u-Pr-2xs">Check out permissions</h4> <p class="b--u-text-base u-Mb-xs lg:u-mb-0">Find out what your role is in HelpDesk. If you need additional permissions, contact your admin.</p> </div> <div class="u-maxw-7"> <img src="helpdesk-settings-permissions.png" class="u-maxw-7 u-mx-auto b--u-rounded-8" width="640" height="284" alt="Setting up permissions in HelpDesk" loading="lazy"> </div> </div> <div class="u-flex u-flex-row u-flex-wrap u-justify-center lg:u-justify-between u-text-center lg:u-text-left u-items-center u-Mb-xl md:u-Mb-2xl"> <div class="u-basis-12 lg:u-basis-3"> <img src="settings.svg" class="u-w-auto u-ml-auto lg:u-ml-0 u-mb-2xs" width="48" height="49" alt="Settings" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Customize signature</h4> <p class="b--u-text-base u-Mb-xs lg:u-mb-0">Customize your signature to make each of your messages professional and trusting. Your signature will be embedded in your <a href="/help/email-template/" target="_blank" rel="noopener" >email template</a> and all outgoing communication.</p> </div> <div class="u-maxw-7"> <img src="helpdesk-settings-signature.png" class="u-maxw-7 u-mx-auto b--u-rounded-8" width="640" height="284" alt="Setting up signature in HelpDesk" loading="lazy"> </div> </div> </div> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="domain">2. Setting up a domain</h3> <p class="b--u-text-lg u-Mb-md">Add a domain provided by HelpDesk or add your own domain to increase the credibility of your messages.</p> </div> <img src="helpdesk-setting-up-domain.png" class="u-maxw-10 u-mx-auto u-Mb-xs b--u-rounded-8" width="928" height="578" alt="Setting up domain in HelpDesk" loading="lazy"> <div class="u-maxw-8 u-mx-auto u-Mb-xl"> <p class="b--u-text-base b--u-text-bold">You need to set up a custom domain if you want to:</p> <ul> <li class="b--u-text-base">Send messages from your own email address.</li> <li class="b--u-text-base u-Mb-xs">Send messages from an email address within our domain but with your unique name, e.g., company.helpdesk.com.</li> </ul> <p class="b--u-text-base">Once you’ve added and verified the domain, you can use it in your reply address.</p> <a href="/help/set-up-custom-domain-and-inbox/#setting-up-the-domain" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up a domain</a> </div> <div class="u-maxw-8 u-mx-auto u-Mb-xs"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="reply-address">3. Setting up a reply address</h3> <p class="b--u-text-lg u-mb-sm">Set up the reply address to manage outgoing messages. The idea is to set the display name and email address that the customer will see when you reply to their ticket.</p> <a href="/help/set-up-custom-domain-and-inbox/#setting-up-the-reply-address" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up a reply address</a> </div> <img src="helpdesk-setting-up-reply-address.png" class="u-maxw-10 u-mx-auto u-Mb-xl b--u-rounded-8" width="928" height="390" alt="Setting up reply address in HelpDesk" loading="lazy"> <div class="u-maxw-8 u-mx-auto u-Mb-xs"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="email-template">4. Setting up an email template</h3> <p class="b--u-text-lg u-mb-sm">Set up the email template so that every email sent to a customer will feature your branding. Make it colorful and eye-catching! Also, you can add multiple email templates for each team in HelpDesk.</p> <a href="/help/email-template/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up an email template</a> </div> <img src="helpdesk-setting-up-email-template.png" class="u-maxw-12 u-mx-auto md:u-Mb-xl b--u-rounded-8" width="1120" height="820" alt="Setting up email template in HelpDesk" loading="lazy"> </div> </section> </div> <div id="Tickets" class="u-Pt-xl o-wrapper-xy"> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#ffd000"/></svg> </div> <section class="u-Py-lg md:u-Py-xl u-bg-accent"> <div class="o-container u-maxw-5 u-mx-auto u-relative"> <div class="o-decor"> <img src="tickets-fold-left.svg" alt="Tickets fold" class="u-hidden md:u-block u-w-auto o-decor__item v--left v--top u--Mt-xl" width="448" height="325" loading="lazy" style="top: -73%;"> <img src="tickets-fold-right.svg" alt="Tickets fold" class="u-hidden md:u-block u-w-auto o-decor__item v--right v--top u--Mt-xl" width="448" height="324" loading="lazy" style="top: -73%;"> </div> <div class="u-relative"> <h2 class="b--u-text-3xl u-mb-0 u-text-center">Tickets</h2> </div> </div> </section> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#ffd000" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div>  <section class="u-Pt-lg md:u-Pt-xl"> <div class="o-container"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="getting-a-ticket">1. Getting a ticket</h3> <p class="b--u-text-lg u-Mb-xs">Your customer can use email, a contact form, live chat, or a social media message to contact you. Every new conversation with your customer will turn into a manageable HelpDesk ticket if you've connected your communication channels correctly. Then, when all the tickets are in one place, agents can click on the ticket to respond to the customer's query.</p> <img src="helpdesk-channels-tickets.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-lg" width="736" height="409" alt="Ticket's channels in HelpDesk" loading="lazy"> <img src="helpdesk-channels-tickets-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-lg" width="582" height="323" alt="Ticket's channels in HelpDesk" loading="lazy"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-lg"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/callendar.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Know the backstory</p> <p class="b--u-text-base u-mb-0">When a ticket is created from a live chat with an agent or chatbot conversation, it'll include a transcript so that you know the whole story.</p> </div> </div> </div> </div> <p class="b--u-text-lg u-mb-xs">Your tickets are available on the main dashboard, which consists of two sections:</p> <ul> <li class="b--u-text-lg"><b>Views</b> on the left</li> <li class="b--u-text-lg u-Mb-md"><b>Ticket list</b> on the right</li> </ul> </div> <img src="helpdesk-ticket-view.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-md" width="1120" height="711" alt="Tickets view in HelpDesk" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-base u-mb-sm">This dashboard is your main information center, which you can also use to perform actions that bring you closer to resolution.</p> <a href="/help/tickets-dashboard-guide/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about the main HelpDesk dashboard</a> <p class="b--u-text-base u-Mb-xs u-Mt-lg md:u-Mt-xl">By clicking on a single ticket from the main dashboard, you can make basic changes, such as changing status or priority using the menu button.</p> </div> <img src="helpdesk-bulc-actions.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-lg md:u-Mb-xl" width="1120" height="630" alt="Changing status of tickets in HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-base u-Mb-xs">You can also select multiple tickets at once and use the menu that appears at the top to <a href="/help/tickets-dashboard-guide/#bulk-actions-on-the-ticket-list" target="_blank" rel="noopener" >perform bulk actions</a>.</p> </div> <img src="helpdesk-ticket-priority.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-xl" width="1120" height="630" alt="Bulc actions in HelpDesk" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="what-you-can-do-with-a-ticket">2. What you can do with a ticket</h3> <p class="b--u-text-lg u-Mb-md md:u-Mb-lg">Tickets give you a lot of opportunities when it comes to building relationships with your customers and solving their queries. Click on one of the tickets on the ticket list to see what's inside.</p> </div> <img src="helpdesk-choosing-ticket.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-lg" width="1120" height="333" alt="Choosing ticket in HelpDesk" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-lg u-mb-xs">There are two sections in the ticket:</p> <ul> <li class="b--u-text-lg"><b>Communication feed</b> on the left</li> <li class="b--u-text-lg u-Mb-sm"><b>Ticket details</b> on the right</li> </ul> </div> <img src="ticket-view-in-helpdesk.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-lg" width="1120" height="774" alt="Ticket view in HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs">Communication feed</h3> <p class="b--u-text-lg u-Mb-lg">Use the communication feed to write and send messages to your customer or whisper to your teammates. Take advantage of the powerful communication toolkit.</p> <h4 class="b--u-text-lg b--u-text-bold">Message area</h4> <p class="b--u-text-base">Enter your response to the ticket and send it over by clicking on the "Submit" button. Bring in <a href="/learn/business-email-writing/email-structure/" target="_blank" rel="noopener" >proper message structure</a> and wording tailored to your customer.</p> </div> <img src="helpdesk-ticket-message-area.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-lg md:u-Mb-xl" width="1120" height="333" alt="Message area in HelpDesk app" loading="lazy"> <div class="c-tour u-Mb-md md:u-Mb-xl" data-controller="tour"> <div class="c-tour__features"> <div class="c-tour__feature v--active" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Text formatting</h3> <p class="b--u-text-sm">Shape your message with text formatting tools so that it resonates with your purpose and intent.</p> <img src="helpdesk-tickets-text-formatting.png" alt="Formatting text in HelpDesk" class="c-tour__image b--u-rounded-8" loading="lazy"> </div> <div class="c-tour__feature" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Links</h3> <p class="b--u-text-sm">Add helpful links to internal and external resources to best explain the solution to the customer.</p> <img src="helpdesk-tickets-add-links.png" alt="Adding links in HelpDesk" class="c-tour__image b--u-rounded-8" loading="lazy"> </div> <div class="c-tour__feature" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Images</h3> <p class="b--u-text-sm">Insert useful images into the conversation. Images and screenshots are always quick to scan and easy to digest.</p> <img src="helpdesk-tickets-add-images.png" alt="Inserting images in HelpDesk" class="c-tour__image b--u-rounded-8" loading="lazy"> </div> </div> <div class="c-tour__gallery" data-target="tour.gallery"> <img src="helpdesk-tickets-text-formatting.png" alt="Formatting text in HelpDesk" width="653" height="457" class="b--u-rounded-8" loading="lazy"> <img src="helpdesk-tickets-add-links.png" alt="Adding links in HelpDesk" width="653" height="457" class="b--u-rounded-8" hidden="true"> <img src="helpdesk-tickets-add-images.png" alt="Inserting images in HelpDesk" width="653" height="457" class="b--u-rounded-8" hidden="true"> </div> </div> <div class="c-tour u-items-center u-Mb-lg md:u-Mb-xl" data-controller="tour"> <div class="c-tour__features"> <div class="c-tour__feature v--active" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Canned responses</h3> <p class="b--u-text-sm">Save your best and most used messages as canned responses to keep them handy and save time. Recall them by typing the hash (#) in the message area, then enter the shortcut for the desired response.</p> <img src="helpdesk-ticket-canned-responses.png" alt="Using cannned responses in HelpDesk" class="c-tour__image b--u-rounded-8" loading="lazy"> </div> <div class="c-tour__feature" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Attachments</h3> <p class="b--u-text-sm">Upload necessary attachments to solve the customer case. You can use attachment formats such as pdf, jpg, doc, xls, csv, or zip, and upload files up to 10 MB to send them in the conversation.</p> <img src="helpdesk-ticket-attachments.jpg" alt="Uploading attachments in HelpDesk" class="c-tour__image b--u-rounded-8" loading="lazy"> </div> <div class="c-tour__feature" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Mentioning</h3> <p class="b--u-text-sm">When you're in need, type "@" along with your teammate's name to mention them in a ticket and leave a private note. Anything you write will remain between the two of you as the mentioning only works in private mode.</p> <img src="helpdesk-ticket-private-mode.jpg" alt="Using private mode in HelpDesk" class="c-tour__image b--u-rounded-8" loading="lazy"> </div> </div> <div class="c-tour__gallery" data-target="tour.gallery"> <img src="helpdesk-ticket-canned-responses.png" alt="Using cannned responses in HelpDesk" width="653" height="457" class="b--u-rounded-8" loading="lazy"> <img src="helpdesk-ticket-attachments.jpg" alt="Uploading attachments in HelpDesk" width="653" height="457" class="b--u-rounded-8" hidden="true"> <img src="helpdesk-ticket-private-mode.jpg" alt="Using private mode in HelpDesk" width="653" height="457" class="b--u-rounded-8" hidden="true"> </div> </div> <div class="u-maxw-8 u-mx-auto"> <h4 class="b--u-text-lg b--u-text-bold">Screen recording</h4> <p class="b--u-text-base u-Mb-xs">The screen recording feature uses your browser's built-in capabilities for screen sharing. <a href="/help/record-the-screen-in-response/" target="_blank" rel="noopener" >Use the screen recording</a> feature to capture your screen and create a video response.</p> <img src="helpdesk-screen-recording.jpg" class="u-maxw-8 u-mx-auto u-Mb-lg md:u-Mb-xl" width="736" height="285" alt="Recording screens in HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xs"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/handshake.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Stay organized</p> <p class="b--u-text-base u-mb-0">Arrange your tickets based on their status or significance using the <a href="https://app.helpdesk.com/tickets/archive" target="_blank" rel="noopener" >Archive, Trash, and Spam folders</a>. Also, HelpDesk automatically archives tickets with Pending, Solved, and Closed statuses after 60 days of inactivity to keep your dashboard neat.</p> </div> </div> </div> </div> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xs"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/handshake.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Be specific</p> <p class="b--u-text-base u-mb-0">Customers contact you when they have questions or something needs clarification. Don't make their task harder, and make sure your answers are straightforward so they can move on.</p> </div> </div> </div> </div> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xs"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/bulb.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Take individual approach</p> <p class="b--u-text-base u-mb-0">Try to understand the customer case and be personal throughout the process. Address the customer by using their name to make them feel welcome. Mirror your customer’s language and behavior to build trust and make the experience enjoyable.</p> </div> </div> </div> </div> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xl"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/warning.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Better yourself</p> <p class="b--u-text-base u-mb-0">Grow as a professional and strive to learn from every customer message. Be proactive: Join <a href="/learn/" target="_blank" rel="noopener" >Learning Space courses</a> and fulfill your role to the best of your ability.</p> </div> </div> </div> </div> </div> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs">Ticket details</h3> <p class="b--u-text-lg u-Mb-lg">Check out the ticket details to track basic information about the customer case and its current progress. The ticket details are made up of three parts: Ticket info, Responsibility, and Requester. Use the available options to manage your ticket, update it, and streamline your flow.</p> <div class="u-flex u-flex-row u-flex-wrap u-justify-between u-Mb-xl"> <div class="u-basis-12 md:u-basis-5"> <h4 class="b--u-text-lg b--u-text-bold">Ticket ID</h4> <p class="b--u-text-base u-Mb-sm">The ticket ID is a unique value for every ticket. You can use it to quickly search for a ticket that interests you or use it to communicate with other agents to seek their assistance.</p> <h4 class="b--u-text-lg b--u-text-bold">Creation date</h4> <p class="b--u-text-base u-Mb-sm">The exact day the ticket appeared in your system. You can estimate how much time you have left to send a response to the customer according to your internal rules.</p> <h4 class="b--u-text-lg b--u-text-bold">Last message</h4> <p class="b--u-text-base u-Mb-lg md:u-Mb-sm">The exact day the message exchange took place between you and your customer. You can use this information to decide whether to send a follow-up message or close the case.</p> </div> <div class="u-mx-auto lg:u-mr-0"> <img src="helpdesk-ticket-details.png" class="u-maxw-4" width="352" height="649" alt="Ticket details in HelpDesk" loading="lazy" > </div> </div> <h4 class="b--u-text-lg b--u-text-bold">Status</h4> <p class="b--u-text-base u-Mb-sm">Statuses help you identify which tickets need your attention. There are six main statuses that you can use when resolving customer tickets:</p> <div class="u-flex u-flex-col sm:u-flex-row u-justify-evenly md:u-justify-between"> <div class="u-basis-12 sm:u-basis-5 md:u-basis-6"> <img src="status-open.svg" class="u-w-auto u-ml-0 u-mb-sm" width="" height="" alt="Open tickets" loading="lazy"> <h5 class="b--u-text-base b--u-text-bold u-mb-2xs">Open tickets</h5> <p class="b--u-text-sm u-text-gray-400 u-Mb-lg u-maxw-4">When a new ticket is created in HelpDesk, it gets an “Open” status.</p> </div> <div class="u-basis-12 sm:u-basis-5 md:u-basis-6 lg:u-Pl-2xs"> <img src="status-pending.svg" class="u-w-auto u-ml-0 u-mb-sm" width="" height="" alt="Pending tickets" loading="lazy"> <h5 class="b--u-text-base b--u-text-bold u-mb-2xs">Pending tickets</h5> <p class="b--u-text-sm u-text-gray-400 u-Mb-lg u-maxw-4">When you respond to an open ticket, its status will automatically change to "Pending".</p> </div> </div> <div class="u-flex u-flex-col sm:u-flex-row u-justify-evenly md:u-justify-between"> <div class="u-basis-12 sm:u-basis-5 md:u-basis-6"> <img src="status-on-hold.svg" class="u-w-auto u-ml-0 u-mb-sm" width="" height="" alt="On hold tickets" loading="lazy"> <h5 class="b--u-text-base b--u-text-bold u-mb-2xs">On hold tickets</h5> <p class="b--u-text-sm u-text-gray-400 u-Mb-lg u-maxw-4">A ticket with an “On hold” status is a case that cannot be completed right away and requires consultation.</p> </div> <div class="u-basis-12 sm:u-basis-5 md:u-basis-6 lg:u-Pl-2xs"> <img src="status-solved.svg" class="u-w-auto u-ml-0 u-mb-sm" width="" height="" alt="Solved tickets" loading="lazy"> <h5 class="b--u-text-base b--u-text-bold u-mb-2xs">Solved tickets</h5> <p class="b--u-text-sm u-text-gray-400 u-Mb-lg u-maxw-4">Mark a ticket as “Solved” when you’re sure that you’ve provided the customer with the necessary answers and left them satisfied.</p> </div> </div> <div class="u-flex u-flex-col sm:u-flex-row u-justify-evenly md:u-justify-between u-Mb-lg"> <div class="u-basis-12 sm:u-basis-5 md:u-basis-6"> <img src="status-closed.svg" class="u-w-auto u-ml-0 u-mb-sm" width="" height="" alt="Closed tickets" loading="lazy"> <h5 class="b--u-text-base b--u-text-bold u-mb-2xs">Closed tickets</h5> <p class="b--u-text-sm u-text-gray-400 u-Mb-lg u-maxw-4">Set the "Close" status when you get a message with information that doesn't apply to you or your team.</p> </div> <div class="u-basis-12 sm:u-basis-5 md:u-basis-6 lg:u-Pl-2xs"> <img src="status-spam.svg" class="u-w-auto u-ml-0 u-mb-sm" width="" height="" alt="Spam" loading="lazy"> <h5 class="b--u-text-base b--u-text-bold u-mb-2xs">Spam</h5> <p class="b--u-text-sm u-text-gray-400 u-Mb-lg u-maxw-4">The “Spam” status is reserved for malicious or other unnecessary messages you don’t need to deal with.</p> </div> </div> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 u-Mb-xl"> <div> <img src="rating.jpg" class="u-maxw-4 u-mb-sm" width="252" height="160" alt="Rating" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Rating</h4> <p class="b--u-text-base">One hour after the conversation, you can ask the customer about their service experience through a short email evaluation survey. You can use this rate to measure and improve satisfaction.</p> </div> <div> <img src="priority.png" class="u-maxw-4 u-mb-sm" width="352" height="160" alt="Priority" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Priority</h4> <p class="b--u-text-base">Use ticket priority to determine how quickly you should handle a ticket. Priority levels define urgency for your team and are tied to the next steps in escalating the case. There are four priority levels in HelpDesk: Urgent, High, Medium, and Low.</p> </div> </div> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 u-Mb-xl"> <div> <img src="source.jpg" class="u-maxw-4 u-mb-sm" width="252" height="160" alt="Source" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Source</h4> <p class="b--u-text-base">The source indicates how the ticket was obtained. By integrating with different communication channels, you can track this data, prioritize different channels, and spend more time on the ones that get you the most customer queries.</p> </div> <div> <img src="tags.jpg" class="u-maxw-4 u-mb-sm" width="352" height="160" alt="Tags" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Tags</h4> <p class="b--u-text-base">Tags can help you identify a customer case at a glance. Add descriptive tags to characterize your tickets so that you can track, filter, and segregate them with respect to requests.</p> </div> </div> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 u-Mb-xl"> <div> <img src="custom-fields.png" class="u-maxw-4 u-mb-sm" width="352" height="160" alt="Custom fields" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Custom fields</h4> <p class="b--u-text-base">Create custom fields to store additional information about tickets, requesters, and organizations. Custom field values can be managed and viewed by the teams you specify.</p> </div> <div> <img src="language-detection.png" class="u-maxw-4 u-mb-sm" width="352" height="160" alt="Language detection" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Language</h4> <p class="b--u-text-base">When a requester sends their first message, the system detects the language and details the ticket. Use this information to set up automations, route messages to the right team members, and send tailored responses based on the detected language.</p> </div> </div> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xl"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/ticket.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Deleting a ticket</p> <p class="b--u-text-base u-mb-0">If you want to delete your ticket, click on the menu in the upper right corner in ticket details.</p> </div> </div> </div> </div> <div class="u-flex u-flex-row u-flex-wrap u-justify-between u-Mb-xl md:u-Mb-2xl"> <div class="u-basis-12 md:u-basis-5"> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Team</h4> <p class="b--u-text-base u-Mb-sm">A team is a specialized group of people who deal with a specific customer case type. To change the team, click on the "Change" button.</p> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Agent</h4> <p class="b--u-text-base u-Mb-sm">The agent is the person responsible for the ticket and its successful resolution. To change the agent, click on the "Change" button.</p> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Followers</h4> <p class="b--u-text-base u-Mb-lg md:u-Mb-sm">You can add yourself as a follower if you want to be notified of any change in a particular ticket. You can also add other agents as followers to keep them in the loop.</p> </div> <div class="u-mx-auto lg:u-mr-0"> <img src="helpdesk-ticket-details-2.png" class="u-hidden md:u-block u-maxw-4" width="352" height="649" alt="Ticket details in HelpDesk" loading="lazy" > <img src="helpdesk-ticket-details-2-mobile.png" class="u-block md:u-hidden u-maxw-6" width="352" height="649" alt="Ticket details in HelpDesk" loading="lazy" > </div> </div> <h3 class="b--u-text-xl u-mb-xs">Customer ticket assignment strategies</h3> <p class="b--u-text-lg u-Mb-lg">Defining responsibilities is a key part of the ticket resolution process. Depending on how you manage your ticket flow, you can use three effective ticket assignment strategies to share duties and clarify ownership:</p> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--md:o-grid--3 u-Mb-md"> <div class="u-flex u-flex-row md:u-flex-col u-items-center md:u-items-start"> <img src="icon-manual-assignment.svg" class="u-w-auto u-ml-0 u-Mb-xs u-mr-sm" with="64" height="64" alt="" loading="lazy"> <p class="b--u-text-lg b--u-text-bold u-mb-0 lg:u-Pr-sm">Manual<br> assignment</p> </div> <div class="u-flex u-flex-row md:u-flex-col u-items-center md:u-items-start"> <img src="icon-supervisor.svg" class="u-w-auto u-ml-0 u-Mb-xs u-mr-sm" with="64" height="64" alt="" loading="lazy"> <p class="b--u-text-lg b--u-text-bold u-mb-0 lg:u-Pr-sm">Supervisor<br> assignment</p> </div> <div class="u-flex u-flex-row md:u-flex-col u-items-center md:u-items-start"> <img src="icon-automated-assignment.svg" class="u-w-auto u-ml-0 u-Mb-xs u-mr-sm" with="64" height="64" alt="" loading="lazy"> <p class="b--u-text-lg b--u-text-bold u-mb-0 lg:u-Pr-sm">Automated<br> assignment</p> </div> </div> <div class="u-text-center u-Mb-xl"> <a href="/learn/customer-support-essentials/customer-ticket-assignment-strategies/#strategies-to-assign-tickets-to-agents" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about ticket assignment</a> </div> </div> <a href="/learn/" class="u-hidden md:u-block" target="_blank" rel="noopener" ><img src="learning-space.png" class="u-maxw-10 u-mx-auto u-Mb-xl" width="928" height="464" alt="HelpDesk Learning Space banner" loading="lazy"></a> <a href="/learn/" class="u-block md:u-hidden " target="_blank" rel="noopener" ><img src="learning-space-mobile.png" class="u-maxw-8 u-mx-auto u-Mb-xl" width="464" height="445" alt="HelpDesk Learning Space banner" loading="lazy"></a> <div class="u-maxw-8 u-mx-auto"> <div class="u-flex u-flex-row u-flex-wrap u-justify-between u-Mb-xl md:u-Mb-2xl"> <div class="u-basis-12 md:u-basis-5"> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Requester</h4> <p class="b--u-text-base u-Mb-sm">See the requester's details, such as name or email address. You can change this data at any time to keep information consistent.</p> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">+ Add more people</h4> <p class="b--u-text-base u-Mb-sm">Reach multiple recipients with your message by adding them to the loop. This way, every person related to the case can stay on top of things and be informed.</p> </div> <div class="u-mx-auto lg:u-mr-0"> <img src="helpdesk-ticket-details-3.png" class="u-hidden md:u-block u-maxw-4" width="352" height="362" alt="Ticket details in HelpDesk" loading="lazy" > <img src="helpdesk-ticket-details-3-mobile.png" class="u-block md:u-hidden u-maxw-6" width="352" height="362" alt="Ticket details in HelpDesk" loading="lazy" > </div> </div> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="how-the-customer-sees-your-message">3. How the customer sees your message</h3> <p class="b--u-text-lg u-Mb-xs">Perfect! You already know how to manage tickets, but are all those changes made to the ticket details visible to the customer? The answer is no.</p> <p class="b--u-text-base u-Mb-lg">Indeed, all ticket changes will be confirmed in the communication feed with a short notification to keep agents and your team up to date. Still, they will remain invisible to your customer. Your customer can only see the messages you sent to them using the communication feed on the left, and they clearly stand out.</p> </div> </div> <img src="helpdesk-ticket-view-graph.png" class="u-hidden lg:u-block u-maxw-14 u-px-sm lg:u-px-0 u-mx-auto u-Mb-2xl" width="1312" height="658" alt="Ticket view in HelpDesk" loading="lazy" > <div class="o-container u-block lg:u-hidden"> <img src="helpdesk-ticket-view-graph.png" class="u-hidden md:u-block u-maxw-12 u-mx-auto u-Mb-xl" width="958" height="480" alt="Ticket view in HelpDesk" loading="lazy" > <img src="helpdesk-ticket-view-graph-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto u-Mb-xl" width="335" height="220" alt="Ticket view in HelpDesk" loading="lazy" > </div> <div class="o-container"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="teamwork-on-the-ticket">4. Teamwork on the ticket</h3> <p class="b--u-text-lg u-Mb-md">HelpDesk is designed for both small and big teams that need to handle customer communication. Working on tickets streamlines information flow between people, speeds up the resolution process, and improves knowledge sharing and productivity. Invite your team to HelpDesk and see how your work gets better and better.</p> <h4 class="b--u-text-xl u-Mb-xs">Creating teams</h4> <p class="b--u-text-base u-mb-xs">Think about the teams in your organization and move them into HelpDesk to reflect your actual work routine. Go to the "Agents" section and click on the "+Add" button to create a new team. Set teams up by skill sets or departments. You can also go a little further and break them down by geography, language, or product line.</p> <a href="/help/what-are-teams/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about teams</a> </div> <img src="helpdesk-create-team.png" class="u-maxw-12 u-My-lg u-mx-auto" width="1120" height="445" alt="Creating teams in HelpDesk app" loading="lazy" > <div class="u-maxw-8 u-mx-auto"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-lg"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/forward.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Managing multiple email addresses</p> <p class="b--u-text-base u-mb-0">You can create a <a href="/help/managing-multiple-email-addresses/" target="_blank" rel="noopener" >dedicated forwarding address for each of your teams</a> in order to streamline your ticket handling process. This way, you can easily separate messages directed to sales, marketing, or other departments, but still, all communication will drop into one HelpDesk dashboard.</p> </div> </div> </div> </div> <h4 class="b--u-text-xl u-mb-xs">Adding teammates</h4> <p class="b--u-text-base u-Mb-md">Move your entire team involved in driving customer success to HelpDesk. Move to the "Agents" section to see your teammates on the list. Click the "+Add" button to invite new users by entering their email addresses, choosing their roles, and assigning them to the proper team.</p> <div class="u-text-center u-Mb-xl"> <a href="https://app.helpdesk.com/agents/invite" class="b--u-text-base b--u-text-bold c-btn v--primary" target="_blank" rel="noopener" >Invite Your Teammates</a> </div> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Choosing roles</h4> <p class="b--u-text-base u-Mb-xs">When adding a new user, you can select one of three roles to differentiate responsibilities. Depending on the role, you have access to various sections and settings in HelpDesk. Divide roles among teammates to provide excellent customer service.</p> </div> <img src="helpdesk-inviting-agents.png" class="u-maxw-10 u-mx-auto u-Mb-lg" width="928" height="499" alt="Inviting agents in HelpDesk app" loading="lazy" > <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--md:o-grid--3 b--o-grid--gap-x-6 u-Mb-sm"> <div> <h5 class="b--u-text-lg b--u-text-bold u-mb-2xs">Admin</h5> <p class="b--u-text-base u-mb-0">Has all possible permissions. When you create a HelpDesk account, you instantly become an admin. As an admin, you can add more users, set global settings, access all reports, and manage your entire HelpDesk account to serve your team best.</p> </div> <div> <h5 class="b--u-text-lg b--u-text-bold u-mb-2xs">Agent</h5> <p class="b--u-text-base u-mb-0">Works with tickets in HelpDesk but doesn't have to make changes to global settings. An agent can use all features to handle customer tickets, change their personal settings, or access reports to see the team's data.</p> </div> <div> <h5 class="b--u-text-lg b--u-text-bold u-mb-2xs">Viewer</h5> <p class="b--u-text-base u-mb-0">Is a free user you can add without updating your subscription details. A viewer has limited access to HelpDesk and can browse or read tickets but can’t take any action. This is an ideal role for people who want to stay informed.</p> </div> </div> <div class="u-text-center u-Mb-xl"> <a href="/help/roles-in-helpdesk/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about roles</a> </div> <div class="u-maxw-8 u-mx-auto"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xl"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/routing.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">The right person in the right place</p> <p class="b--u-text-base u-mb-0">Assign your agents to appropriate teams so that their competencies and skill sets align with the team's purpose.</p> </div> </div> </div> </div> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Assigning an agent to a ticket</h4> <p class="b--u-text-base u-mb-xs">When a ticket hits your list, know that the customer is in need. Enter the ticket and click the "Assign" button to start skills-based routing. Select a qualified agent who can quickly and efficiently resolve the customer case.</p> <a href="/help/whats-in-tickets-to-handle/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about assigning</a> <img src="helpdesk-assignig-an-agent.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mt-sm u-Mb-2xl" width="736" height="424" alt="Assigning an agent to a ticket" loading="lazy"> <img src="helpdesk-assignig-an-agent-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mt-sm u-Mb-xl" width="582" height="335" alt="Assigning an agent to a ticket" loading="lazy"> <h4 class="b--u-text-xl u-mb-xs">Using cooperation features</h4> <p class="b--u-text-lg u-Mb-md">HelpDesk is packed with useful features that will speed up the troubleshooting process and streamline your team's efforts.</p> <img src="helpdesk-using-private-mode.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xs" width="736" height="265" alt="Using private mode in HelpDesk" loading="lazy"> <img src="helpdesk-using-private-mode-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xs" width="579" height="320" alt="Using private mode in HelpDesk" loading="lazy"> <h5 class="b--u-text-xl u-Mb-xs">Private mode in the communication feed</h5> <p class="b--u-text-base u-mb-xs">When handling a ticket and writing text in the message area, you can click on the toggle marked Private to enter private mode and send private notes. Use this feature to document your findings on a case, add quick notes, brief a teammate before changing the assignment. You can also use private mode to mention your teammate by typing "@" and their name to assist you if the case is complex.</p> <a href="/help/how-to-use-private-notes/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about private notes</a> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 u-My-xl"> <div> <img src="followers.png" class="u-maxw-4 u-mb-sm" width="252" height="190" alt="Followers" loading="lazy"> <h5 class="b--u-text-lg b--u-text-bold u-mb-2xs">Followers</h5> <p class="b--u-text-base u-mb-xs">Become a ticket follower to oversee the ticket resolution process. Click "Follow," and you’ll be notified of any changes to your ticket in real time. Mention agents, add them to the loop and work together for the best assistance.</p> <a href="/help/following-a-ticket/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about followers</a> </div> <div> <img src="people-in-the-loop.png" class="u-maxw-4 u-mb-sm" width="352" height="190" alt="People in the loop" loading="lazy"> <h5 class="b--u-text-lg b--u-text-bold u-mb-2xs">People in the loop</h5> <p class="b--u-text-base u-mb-xs">Click on the "+Add More People" button and add more message recipients. Engage other people who you think should be updated with the information. Add the "People in the loop" parameter to your <a href="/help/email-template/" target="_blank" rel="noopener" >email template</a> and let your end recipient know who's involved.</p> <a href="/help/people-in-the-loop/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about people in the loop</a> </div> </div> <img src="helpdesk-shared-views.png" class="u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xs" width="736" height="335" alt="Shared views in HelpDesk" loading="lazy"> <h5 class="b--u-text-lg b--u-text-bold u-mb-xs">My views and shared views</h5> <p class="b--u-text-base u-mb-xs">Organize your work and click on the "+Add Filter" button to <a href="/help/how-to-use-filters/" target="_blank" rel="noopener" >filter out the tickets</a> you want to keep at hand. Then save your settings as a view that allows you to browse through your selected tickets quickly. If you feel the view you created is essential for your team to meet their goals, mark it as "Shared." You can access all created views and "Shared Views" and easily navigate between them using the left side of the main dashboard.</p> <a href="/help/what-are-my-views/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about views</a> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 u-My-xl"> <div> <img src="collision-detection.png" class="u-maxw-4 u-mb-sm" width="252" height="224" alt="Collision detection in HelpDesk app" loading="lazy"> <h5 class="b--u-text-lg b--u-text-bold u-mb-2xs">Collision detection</h5> <p class="b--u-text-base u-mb-xs">The collision detection feature prevents unwanted situations where several users are working on the same request. Instead, respect each other's work and time by following what the collision detector shows.</p> <a href="/help/collision-detection-in-a-ticket/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about collision detection</a> </div> <div> <img src="viewer-role.png" class="u-maxw-4 u-mb-sm" width="352" height="244" alt="Viewer role in HelpDesk app" loading="lazy"> <h5 class="b--u-text-lg b--u-text-bold u-mb-2xs">Viewer role</h5> <p class="b--u-text-base u-mb-xs">Use the viewer role for internal and external professionals who can contribute to solving the customer case. This role is unlimited and free, so your subscription details remain the same.</p> <a href="/help/roles-in-helpdesk/#viewer" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about viewer role</a> </div> </div> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="branding">5. Branding</h3> <p class="b--u-text-lg u-Mb-md">Speak to your customers using your voice and elements they can easily associate with you. Customize your HelpDesk account and reflect your company's branding in your communication.</p> </div> <div class="c-tour v--middle u-items-center u-Mb-lg md:u-Mb-xl" data-controller="tour"> <div class="c-tour__features"> <div class="c-tour__feature u-pb-sm v--active" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Customize domain</h3> <p class="b--u-text-base u-mb-xs">The domain included in your email address can build trust and increase the credibility of your messages. Set up your own domain or use the domain provided by HelpDesk to be seen as a legitimate business.</p> <a href="/help/set-up-custom-domain-and-inbox/#setting-up-the-domain" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up a domain</a> <img src="customize-domain.png" alt="Customizing domain in HelpDesk" class="c-tour__image b--u-rounded-8 u-Mt-2xs" loading="lazy"> </div> <div class="c-tour__feature u-pb-sm" data-target="tour.feature" data-action="mouseover->tour#fadeIn"> <h3 class="b--u-text-lg b--u-text-bold">Customize reply address</h3> <p class="b--u-text-base u-mb-xs">The email address is one thing that recipients pay close attention to. Tailor your reply address to your team's needs and its mission so that your messages look trustworthy when they hit the inbox.</p> <a href="/help/set-up-custom-domain-and-inbox/#setting-up-the-reply-address" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up a reply address</a> <img src="customize-reply-address.png" alt="Customizing reply address in HelpDesk" class="c-tour__image b--u-rounded-8 u-Mt-2xs" loading="lazy"> </div> </div> <div class="c-tour__gallery" data-target="tour.gallery"> <img src="customize-domain.png" alt="Customize domain" width="560" height="560" class="b--u-rounded-8" loading="lazy"> <img src="customize-reply-address.png" alt="Customize reply address" width="560" height="560" class="b--u-rounded-8" hidden="true"> </div> </div> <div class="u-maxw-8 u-mx-auto"> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Customize email template</h4> <p class="b--u-text-base u-mb-xs">Personalize your customer communications and customize the visual appearance of the messages you send using HelpDesk. Include useful parameters, such as ticket ID, agent's name, or ticket history, and let all elements match your branding. This is optional, so if you want to keep it conventional by using plain text, you can always do so.</p> <a href="/help/email-template/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up an email template</a> </div> <img src="customize-email-template-in-helpdesk.png" class="u-maxw-10 u-mx-auto u-Mt-xs u-Mb-lg md:u-Mb-xl" width="928" height="727" alt="Customizing reply address in HelpDesk app" loading="lazy" > <div class="u-maxw-8 u-mx-auto"> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Customize contact form</h4> <p class="b--u-text-base u-mb-xs">Create your contact form by writing a header, caption, confirmation, and selecting a team and necessary consents. Then, embed the contact form on your website so that visitors can easily contact you, and you gain another trackable ticket source.</p> <a href="/help/contact-form-for-your-website/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up a contact form</a> </div> <img src="customize-contact-form-in-helpdesk.png" class="u-maxw-10 u-mx-auto u-Mt-xs u-Mb-lg md:u-Mb-xl" width="928" height="657" alt="Customizing contact form in HelpDesk app" loading="lazy" > <div class="u-maxw-8 u-mx-auto"> <h4 class="b--u-text-lg b--u-text-bold u-mb-xs">Customize signature</h4> <p class="b--u-text-base u-mb-xs">Show who you are and create your signature. It'll be automatically added to messages. You can include images, insert links, and use simple text formatting to make your signature stand out and inspire trust.</p> <a href="/help/agents-signature/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Set up a signature</a> </div> <img src="customize-signature-in-helpdesk.png" class="u-maxw-10 u-mx-auto u-Mt-xs u-Mb-lg" width="928" height="521" alt="Customizing signature in HelpDesk app" loading="lazy" > <div class="u-maxw-8 u-mx-auto"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-mb-0"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/bulb.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Be credible</p> <p class="b--u-text-base u-mb-0">If you add branding elements, you can increase customer confidence in your messages and build trust.</p> </div> </div> </div> </div> </div> <div class="u-maxw-8 u-mx-auto b--u-mt-4 b--md:u-mt-6"> <h3 class="b--u-text-xl u-Mb-xs u-hide-focus" id="audit-log">6. Track logs</h3> <p class="b--u-text-base u-mb-xs">Keep track of everything from small tweaks to major changes made in the system, making it easier to manage and oversee team actions.</p> <p class="b--u-text-base u-mb-xs">Browse the primary data in the audit log, such as:</p> <ul><li><b>Change area:</b> Shows exactly where a change was made in HelpDesk.</li> <li> <b>Author:</b> Identifies who made the change, keeping everything accountable.</li> <li><b>Date:</b> Logs the exact date and time of each change so you can see the sequence of events. </li></ul> <a href="/help/track-actions-in-the-audit-log/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Read about audit log</a> </div> <img src="audit-log.png" class="u-maxw-10 u-mx-auto u-Mt-xs u-Mb-lg" width="928" height="521" alt="Audit log in HelpDesk ticketing system" loading="lazy" > </div> </section> </div> <div id="Automation" class="u-Pt-xl o-wrapper-xy"> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#ffd000"/></svg> </div> <section class="u-Py-lg md:u-Py-xl u-bg-accent"> <div class="o-container u-maxw-5 u-mx-auto u-relative"> <div class="o-decor"> <img src="fold-automation-left.svg" alt="Automation in HelpDesk" class="u-hidden md:u-block u-w-auto o-decor__item v--left v--top u--Mt-xl" width="448" height="325" loading="lazy" style="top: -73%;"> <img src="fold-automation-right.svg" alt="Automation in HelpDesk" class="u-hidden md:u-block u-w-auto o-decor__item v--right v--top u--Mt-xl" width="448" height="324" loading="lazy" style="top: -73%;"> </div> <div class="u-relative"> <h2 class="b--u-text-3xl u-mb-0 u-text-center">Automation and AI</h2> </div> </div> </section> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#ffd000" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div>  <section class="u-Pt-lg md:u-Pt-xl u-Pb-xl"> <div class="o-container"> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-lg u-Mb-lg">Speed up your customer service workflow with available ticket management and messaging features.</p> <h3 class="b--u-text-xl u-Mb-md u-hide-focus" id="workflows">1. Automation rules</h3> <img src="helpdesk-automated-workflows.jpg" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-sm md:u-Mb-md" width="736" height="206" alt="Automation rules in HelpDesk" loading="lazy"> <p class="b--u-text-base u-mb-xs">Leave the manual work behind and bring automation into your day. Create automation rules to cut out repetitive and labor-intensive tasks and lower the time spent on handling tickets. HelpDesk automation is easy to use and intuitive no matter how technologically advanced you are.</p> <a href="/help/manage-automation-rules/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener">Set up automation rules</a> <p class="b--u-text-base u-Mt-md md:u-Mt-xl u-Mb-xs">You can also use pre-made <a href="/help/rule-templates/" target="_blank" rel="noopener" >automated rule templates</a> to get a quick start.</p> </div> <img src="helpdesk-automated-workflow-app.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-lg md:u-Mb-xl" width="1120" height="630" alt="Workflow in HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xl"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/routing.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Balance workloads</p> <p class="b--u-text-base u-mb-0">Use <a href="/help/set-up-auto-assignments/">auto-assignments</a> to distribute tickets fairly and reduce response times. Exclude agents to keep managers or specific roles from being overloaded, deactivate for absences, or use round-robin.</p> </div> </div> </div> </div> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-mb-sm u-hide-focus" id="macros">2. Macros</h3> <p class="b--u-text-base u-mb-xs">Transform lengthy to-dos into quick completions. Use fully controlled macros that combine a preset series of actions to automate tasks instantly with one click. Tailor them for private use or share with your team, increasing task productivity and focusing on your most critical projects.</p> <a href="https://app.helpdesk.com/automations/macros/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Create macros</a> </div> <img src="creating-macros.png" class="u-maxw-10 u-mx-auto u-Mt-xs u-Mb-lg md:u-Mb-xl" width="928" height="550" alt="Macros in HelpDesk app" loading="lazy"> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-mb-sm u-hide-focus" id="canned-responses">3. Canned responses</h3> <p class="b--u-text-base u-Mb-md">Have all the answers at your fingertips. Save the most common messages as canned responses to focus on more complex customer cases and unusual issues. Also, canned responses can help you maintain consistency in your brand's tone of voice and customer communications, as your team is made up of different people with vibrant personalities.</p> </div> <img src="helpdesk-canned-responses.png" class="u-maxw-10 u-mx-auto b--u-rounded-8 u-Mb-md" width="928" height="550" alt="Canned responses in HelpDesk app" loading="lazy"> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--md:o-grid--3 u-Mb-md"> <div> <img src="keep.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="keep" loading="lazy"> <p class="b--u-text-lg b--u-text-bold u-mb-2xs">Keep resources</p> <p class="b--u-text-sm lg:u-Pr-2xs u-mb-0">Save links to external resources, e.g., your product sign-up page, help center, FAQ, and product pages so you have them at hand when needed. Type #resources, and your aids are already here.</p> </div> <div> <img src="trophy.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="trophy" loading="lazy"> <p class="b--u-text-lg b--u-text-bold u-mb-2xs">Work smarter</p> <p class="b--u-text-sm u-mb-0">With canned answers, you don't have to learn everything by heart. Instead, the answers are ready and waiting for you to recall them. This option will especially appeal to the newbies on your team and help them feel more confident.</p> </div> <div> <img src="clipboard.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="clipboard" loading="lazy"> <p class="b--u-text-lg b--u-text-bold u-mb-2xs">Save instructions</p> <p class="b--u-text-sm lg:u-Pr-2xs u-mb-0">Keep multi-step instructions as canned responses, but send them in manageable chunks. Break down the entire instruction into several easy-to-digest canned responses so you can be precise and considerate.</p> </div> </div> <div class="u-text-center u-Mb-xl"> <a href="/help/what-are-canned-responses/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Learn more about canned responses</a> </div> <div class="u-maxw-8 u-mx-auto u-Mb-xl"> <h3 class="b--u-text-xl u-mb-sm u-hide-focus" id="ai-text-enhancements">4. Text enhancements</h3> <p class="b--u-text-base u-Mb-md">Improve your day-to-day conversations using AI-powered text enhancements. Effortlessly modify the tone, expand your thoughts, or improve your grammar in a snap.</p> <div class="u-flex"> <div class="u-basis-12 lg:u-basis-10 u-mx-auto u-Mb-md"> <div itemscope itemprop="VideoObject" itemtype="https://schema.org/VideoObject" data-controller="lazyplay" class="u-relative u-w-full" style="max-width: 752px;" style="max-height: 470px;"> <span class="u-hidden" itemprop="name">AI-powered text enhancements in HelpDesk</span> <video preload="none" loop playsinline muted src="/helpdesk-handbook/hero.97b7549afd5a436130a095e046635c3da4da62aadfb7fef6d93978fc54a5ab59.webm" width="752" height="470" style="--aspect-ratio: 752/470;" title="AI-powered text enhancements in HelpDesk" data-target="lazyplay.video " poster="hero.svg" itemprop="contentUrl"></video> <img src="hero.svg" loading="lazy" alt="AI-powered text enhancements in HelpDesk" width="752" height="470" data-target="lazyplay.poster" style="position:absolute;top:0;left:0;width:100%;" data-action="click->lazyplay#play" /> <meta itemprop="thumbnailUrl" content="hero.png" /> <meta itemprop="uploadDate" content="2023-04-12" /> <div class="u-hidden" itemprop="publisher" itemscope itemtype="https://schema.org/Organization"> <meta itemprop="name" content="HelpDesk" /> <meta itemprop="url" content="https://www.helpdesk.com/" /> <div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"> <meta itemprop="url" content="/helpdesk-logo.svg" /> <meta itemprop="width" content="158" /> <meta itemprop="height" content="29" /> </div> </div> </div> </div> </div> <p class="b--u-text-base">Discover all the <a href="/features/ai-text-enhancements/" class="u-text-primary b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >benefits of using AI enhancements</a></p> </div> <div class="u-maxw-8 u-mx-auto u-Mb-xl"> <h3 class="b--u-text-xl u-mb-sm u-hide-focus" id="ai-ticket-summary">5. Ticket summary</h3> <p class="b--u-text-base u-mb-xs">Use ticket summary to automatically create a brief and informative overview of a customer support ticket. This feature will assist you in quickly grasping the ticket's context and essential details without going through the entire conversation.</p> <a href="/help/ticket-summary/" class="c-link b--u-text-base b--u-text-bold" target="_blank" rel="noopener" >Find out more on ticket summary</a> </div> <div class="u-maxw-8 u-mx-auto"> <h3 class="b--u-text-xl u-mb-sm u-hide-focus" id="integrations">6. Integrations</h3> <p class="b--u-text-lg u-Mb-md">Integrate HelpDesk with the apps and tools you use every day to build relationships and serve customers. Grow your HelpDesk account with dedicated integrations and exchange data between systems to increase your efficiency.</p> </div> <div class="u-flex u-flex-row u-justify-evenly u-flex-wrap lg:u-flex-nowrap u-Mb-xs"> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow-md u-hover-lift u-bg-white b--u-rounded-8 u-Px-sm u-Py-md lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <svg width="64" height="64" width="68" height="64" viewBox="0 0 68 64" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill="#fff" d="M4 0h64v64H4z"/><path d="M46.2 15.1c-9.1-.7-19.2-.7-28.3 0a3.7 3.7 0 00-3.5 3.4c-.5 5.7-.5 14.2-.1 20a4 4 0 004 3.5h7v8.6h-7c-6.4 0-12.2-4.8-12.7-11.5-.4-6.2-.4-15.2.1-21.3.5-6.2 5.5-11 11.5-11.3 9.6-.7 20-.7 29.6 0 6 .4 11 5.1 11.5 11.3.5 6.1.5 15.1 0 21.3a12.6 12.6 0 01-12.7 11.5h-6.9l-13.4 8.7v-8.7L38.7 42h7a4 4 0 004-3.5c.4-5.8.4-14.3 0-20a3.7 3.7 0 00-3.5-3.4z" fill="#FE5000"/></svg> <p class="b--u-text-lg b--u-text-bold u-mb-xs u-Mt-xs">LiveChat</p> <a href="/integrations/livechat/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Check out ›</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow-md u-hover-lift u-bg-white b--u-rounded-8 u-Px-sm u-Py-md lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <svg width="64" height="64" width="64" height="64" viewBox="0 0 64 64" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill="#fff" d="M0 0h64v64H0z"/><path d="M53.3 12.5c0-.4-.3-.5-.6-.6l-5.1-.3-3.8-3.8c-.4-.4-1.1-.3-1.4-.2l-2 .6c-1-3.3-3-6.3-6.6-6.3h-.3C32.5.6 31.2 0 30.2 0 21.9 0 18 10.3 16.7 15.6L11 17.4c-1.7.5-1.8.6-2 2.3L4 57.2 40.5 64l19.8-4.3-7-47.2zM38.5 8.8l-3.1 1V9c0-2-.3-3.7-.8-5 1.9.3 3 2.3 3.9 4.7zm-6.1-4.3c.5 1.3.8 3.1.8 5.6v.4l-6.4 2c1.3-4.8 3.6-7.1 5.6-8zm-2.5-2.3c.4 0 .7.1 1 .4-2.6 1.2-5.4 4.4-6.6 10.6-1.7.6-3.5 1-5 1.6C20.7 10 24 2.2 29.9 2.2z" fill="#95BF46"/><path d="M52.7 12l-5.1-.4-3.8-3.8a1 1 0 00-.5-.3L40.5 64l19.8-4.3-7-47.2c0-.4-.3-.5-.6-.6z" fill="#5E8E3E"/><path d="M33.8 22.9L31.3 30s-2-1.1-4.7-1.1c-3.8 0-4 2.4-4 3 0 3.3 8.6 4.6 8.6 12.3 0 6.1-3.9 10-9.1 10-6.3 0-9.5-3.8-9.5-3.8l1.7-5.6s3.3 2.9 6 2.9c1.9 0 2.6-1.5 2.6-2.5 0-4.3-7-4.5-7-11.6 0-6 4.2-11.8 12.9-11.8 3.3 0 5 1 5 1z" fill="#fff"/></svg> <p class="b--u-text-lg b--u-text-bold u-mb-xs u-Mt-xs">Shopify</p> <a href="/integrations/shopify/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Check out ›</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow-md u-hover-lift u-bg-white b--u-rounded-8 u-Px-sm u-Py-md lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <svg width="64" height="64" width="64" height="64" viewBox="0 0 64 64" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill="#fff" d="M0 0h64v64H0z"/><path d="M26.6 14.9a11.2 11.2 0 0118 2.4A13.9 13.9 0 0164 30a13.9 13.9 0 01-16.5 13.6 10 10 0 01-13.2 4.2 11.5 11.5 0 01-21.4-.5l-2.2.2C4.7 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.1h1l1-.3h.3v-3.5c0-.8-.1-1.3-.5-1.7-.4-.3-1-.5-1.7-.5l-1 .1-1.2.4v.2l.3.7h.1c.8-.4 1.7-.4 1.7-.4.4 0 .7.1.9.3.2.1.3.4.3.9v.1h-.6zM47.3 28.3v-.1l-.7-.1a1.8 1.8 0 00-1.6.6v-.4-.2h-1l-.1.2v5.6h1l.2-.1V31v-1l.4-.5.5-.3a1.8 1.8 0 01.9 0h.1l.3-.9z" fill="#fff"/><path d="M38.1 25.8a3.2 3.2 0 00-.8-.2c-.7 0-1.2.2-1.6.6A3 3 0 0035 28v.2h-1v.1l-.2.8.1.1h.8l-.8 4.7-.2.9c0 .2-.2.4-.3.5l-.3.3a1.4 1.4 0 01-1 0 149.6 149.6 0 00-.3 1H33.6l.7-.6.5-.8.3-1.2.8-4.8h1.3l.2-.8-.1-.2H36l.2-.8c0-.2.2-.3.3-.4l.3-.2h.4a1.6 1.6 0 01.5 0h.1l.3-.8v-.1zM21.6 33.8l-.1.1h-1l-.1-.1v-8h1.2v8z" fill="#fff"/></svg> <p class="b--u-text-lg b--u-text-bold u-mb-xs u-Mt-xs">Salesforce</p> <a href="/marketplace/apps/salesforce-for-helpdesk/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Check out ›</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow-md u-hover-lift u-bg-white b--u-rounded-8 u-Px-sm u-Py-md lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <svg width="64" height="64" width="64" height="64" viewBox="0 0 64 64" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill="#fff" d="M0 0h64v64H0z"/><path d="M40 32c0 2.4-.4 4.7-1.2 6.8a19.1 19.1 0 01-13.5 0 19.2 19.2 0 010-13.5 19.1 19.1 0 0113.5 0c.8 2 1.2 4.3 1.2 6.7zm23.6-5.3H44.9L58 13.5A32.2 32.2 0 0050.6 6L37.2 19V.4a32.2 32.2 0 00-10.7 0v18.7L13.6 6A32.2 32.2 0 006 13.4L19 26.8H.4S0 30.2 0 32c0 1.8.2 3.6.4 5.3h18.7L6 50.5c2 3 4.6 5.5 7.6 7.6l13.2-13.2v18.7a32.2 32.2 0 0010.7 0V44.9L50.4 58a32.2 32.2 0 007.5-7.5L45 37.2h18.7a32.2 32.2 0 000-10.7z" fill="#FF4A00"/></svg> <p class="b--u-text-lg b--u-text-bold u-mb-xs u-Mt-xs">Zapier</p> <a href="/integrations/zapier/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Check out ›</a> </div> </div> <div class="u-flex u-flex-row u-justify-evenly u-flex-wrap lg:u-flex-nowrap u-Mb-md"> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link 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"/></defs></svg> <p class="b--u-text-lg b--u-text-bold u-mb-xs u-Mt-xs">Jira</p> <a href="/integrations/jira/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Check out ›</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow-md u-hover-lift u-bg-white b--u-rounded-8 u-Px-sm u-Py-md lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <svg width="64" height="64" width="64" height="64" viewBox="0 0 64 64" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill="#fff" d="M0 0h64v64H0z"/><path d="M47.6 21v-7.6c2-1 3.4-3 3.4-5.3V8c0-3.2-2.6-5.8-5.9-5.8h-.2c-3.3 0-6 2.6-6 5.8v.2c0 2.3 1.4 4.4 3.5 5.3v7.7c-3 .4-5.7 1.6-8 3.4L13.2 8.3a6 6 0 00.2-1.7c0-3.6-3-6.6-6.7-6.6S0 3 0 6.6c0 3.6 3 6.6 6.7 6.6a7 7 0 003.3-.9l20.8 16a16.6 16.6 0 00.3 18.8l-6.3 6.3c-.6-.2-1-.3-1.6-.3-3 0-5.5 2.5-5.5 5.5S20 64 23.2 64c3 0 5.5-2.4 5.5-5.5 0-.5 0-1-.2-1.5l6.3-6.2a17 17 0 0023.7-3.1 16.6 16.6 0 00-11-26.6zM45 46.2a8.6 8.6 0 01-8.7-8.6c0-4.7 3.9-8.5 8.7-8.5 4.8 0 8.7 3.8 8.7 8.5 0 4.8-4 8.6-8.7 8.6z" fill="#FF7A59"/></svg> <p class="b--u-text-lg b--u-text-bold u-mb-xs u-Mt-xs">Hubspot</p> <a href="/integrations/hubspot/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Check out ›</a> </div> <div class="u-basis-12 sm:u-basis-5 lg:u-basis-3 o-block-link u-shadow-md u-hover-lift u-bg-white b--u-rounded-8 u-Px-sm u-Py-md lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <img src="integrations.svg" class="u-w-auto u-ml-0 u-Mb-xs" width="64" height="64" loading="lazy" > <p class="b--u-text-lg b--u-text-bold u-mb-xs">All integrations</p> <a href="/integrations/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Check out ›</a> </div> </div> <div class="u-text-center u-Mb-xl"> <a href="/integrations/" class="b--u-text-base b--u-text-bold c-btn v--primary" target="_blank" rel="noopener" >Check out all integrations</a> </div> <div class="u-maxw-8 u-mx-auto"> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-primary b--u-rounded-8 u-P-xs md:u-P-sm u-mb-0"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/chatbot.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Create helpful chatbots</p> <p class="b--u-text-base u-mb-0">If you want to engage your customers from the moment they enter your website, you should try <a href="https://www.chatbot.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=hd-handbook" target="_blank" rel="noopener" >ChatBot</a>. This little buddy can serve 24/7 as your first-line support agent and answer all the simple questions for you. Scale up your support services without increasing employee headcount.</p> </div> </div> </div> </div> </div> </div> </section> </div> <div id="Metrics" class="u-Pt-xl o-wrapper-xy"> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#ffd000"/></svg> </div> <section class="u-Py-lg md:u-Py-xl u-bg-accent"> <div class="o-container u-maxw-5 u-mx-auto u-relative"> <div class="o-decor"> <img src="fold-metrics-left.svg" alt="Metrics in HelpDesk" class="u-hidden md:u-block u-w-auto o-decor__item v--left v--top u--Mt-xl" width="448" height="325" loading="lazy" style="top: -73%;"> <img src="fold-metrics-right.svg" alt="Metrics in HelpDesk" class="u-hidden md:u-block u-w-auto o-decor__item v--right v--top u--Mt-xl" width="448" height="324" loading="lazy" style="top: -73%;"> </div> <div class="u-relative"> <h2 class="b--u-text-3xl u-mb-0 u-text-center">Metrics</h2> </div> </div> </section> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#ffd000" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div>  <section class="u-Pt-lg md:u-Pt-xl u-Pb-xl"> <div class="o-container"> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-lg u-Mb-lg">Customer support is also about measuring your performance to better yourself. Dive into historical records based on your conversations, available in the "Reports" section, and see if you've met your goals over time.</p> <h3 class="b--u-text-xl u-mb-sm u-hide-focus" id="report-types">1. Report types</h3> <p class="b--u-text-lg u-Mb-md">HelpDesk tracks your ticket activity in real time so that you can draw conclusions and improve support. Use the six available reports to follow your customer service progress.</p> </div> <img src="helpdesk-reports.png" class="u-maxw-12 u-mx-auto b--u-rounded-8 u-Mb-md" width="1120" height="700" alt="Reports in HelpDesk" loading="lazy"> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--md:o-grid--3 u-Mb-xl"> <div> <img src="icon-ticket-on-hold.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="" loading="lazy"> <p class="b--u-text-base b--u-text-bold u-mb-2xs">Last 7 days</p> <p class="b--u-text-base u-mb-0">A summary of the last seven days of ticketing activity.</p> </div> <div> <img src="icon-ticket-add.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="" loading="lazy"> <p class="b--u-text-base b--u-text-bold u-mb-2xs">New tickets</p> <p class="b--u-text-base u-mb-0">A summary of the number of tickets received in a given time period.</p> </div> <div> <img src="icon-ticket-satisfaction.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="" loading="lazy"> <p class="b--u-text-base b--u-text-bold u-mb-2xs">Ticket satisfaction</p> <p class="b--u-text-base u-mb-0">An overview of the ticket ratings given by your customers.</p> </div> <div> <img src="icon-ticket-on-time.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="" loading="lazy"> <p class="b--u-text-base b--u-text-bold u-mb-2xs">First response time</p> <p class="b--u-text-base u-mb-0">An overview of how quickly your customer gets an answer to their question.</p> </div> <div> <img src="icon-ticket-resolution-time.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="" loading="lazy"> <p class="b--u-text-base b--u-text-bold u-mb-2xs">Resolution time</p> <p class="b--u-text-base u-mb-0">A summary of the average duration from ticket creation to agent assignment.</p> </div> <div> <img src="icon-ticket-close.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="" loading="lazy"> <p class="b--u-text-base b--u-text-bold u-mb-2xs">Solved and closed</p> <p class="b--u-text-base u-mb-0">A summary of the number of solved and closed tickets.</p> </div> <div> <img src="warning-ticket.svg" class="u-w-auto u-ml-0 u-mb-2xs" width="48" height="48" alt="" loading="lazy"> <p class="b--u-text-base b--u-text-bold u-mb-2xs">Handling time by status</p> <p class="b--u-text-base u-mb-0">A summary of the average time tickets spend in each status: Open, Pending, and On hold, before moving forward.</p> </div> </div> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-lg b--u-mb-3">Compare the performance of different agents and teams based on detailed data summarizing their activities. Identify top performers, pinpoint areas for improvement, allocate resources even better, and give targeted support where it’s needed most.</p> <img src="handling-time-per-team.png" class="u-maxw-8 u-mx-auto u-rounded u-Mb-xl" width="736" height="416" alt="Detailed performance of agents and teams in HelpDesk" loading="lazy"> </div> <div class="u-maxw-8 u-mx-auto"> <p class="b--u-text-lg u-Mb-xs">As an admin, you can also <a href="/help/helpdesk-reports/#reports-export" target="_blank" rel="noopener" >export your data</a> to gain in-depth insight into tickets and create custom analytics.</p> <div class="u-maxw-8 u-mx-auto u-border-2 u-border-accent b--u-rounded-8 u-P-xs md:u-P-sm u-Mb-xl md:u-Mb-2xl"> <div> <div class="u-flex u-flex-row u-justify-between u-items-start u-flex-wrap md:u-flex-nowrap u-w-full"><img src="/handbook/warning.svg" class="u-maxw-1 u-mx-auto u-mx-auto u-Mb-xs lg:u-mb-0 lg:u-ml-0 lg:u-Mr-xs" alt="" width="64" height="64" ><div class="u-ml-00 md:u-Ml-xs lg:u-ml-0"><p class="b--u-text-lg b--u-text-bold u-mb-xs">Weekly summary reports</p> <p class="b--u-text-base u-mb-0">Admins can get a report with an overview of the team's customer service achievements in a single message. You can set this notification in your user profile settings. It's an excellent way to keep track of your weekly efforts and stay up to date.</p> </div> </div> </div><div class="u-Pt-sm"> <img src="/helpdesk-handbook/helpdesk-weekly-report.png" alt="Weekly reports in HelpDesk app" class="u-w-full u-mx-auto " width="668" loading="lazy" > </div> </div> <h3 class="b--u-text-2xl u-mb-sm u-hide-focus" id="tips">2. Improve customer satisfaction</h3> <p class="b--u-text-lg u-Mb-lg">If your customer ticket ratings leave you unhappy, don't worry. We can help you do better. Improve your ratings in a few simple steps:</p> <p class="b--u-text-xl u-mb-sm">Learn from every case</p> <p class="b--u-text-lg u-Mb-sm">Analyze your results daily and decide what went right or wrong. Get all <a href="/learn/customer-support-essentials/customer-feedback/" target="_blank" rel="noopener" >customer feedback</a> right after the conversation.</p> <img src="satisfaction-report.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xl" width="1120" height="700" alt="Satisfaction report in HelpDesk" loading="lazy"> <img src="satisfaction-report-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-lg" width="485" height="346" alt="Satisfaction report in HelpDesk" loading="lazy"> <p class="b--u-text-xl u-mb-sm">Send a follow-up message</p> <p class="b--u-text-lg u-Mb-sm">Follow up if there has been no activity on a ticket for a long time. Learn how to use <a href="/learn/business-email-writing/follow-up-email/" target="_blank" rel="noopener" >follow-up messages</a> effectively.</p> <img src="follow-up-message.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xl" width="1120" height="700" alt="Follow-up messages in HelpDesk" loading="lazy"> <img src="follow-up-message-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-lg" width="485" height="346" alt="Follow-up messages in HelpDesk" loading="lazy"> <p class="b--u-text-xl u-mb-sm">Listen and gather data</p> <p class="b--u-text-lg u-Mb-sm">Proactively collect information about the customer case to streamline the troubleshooting process.</p> <img src="gathering-data.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xl" width="1120" height="700" alt="Gathering data in HelpDesk" loading="lazy"> <img src="gathering-data-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-lg" width="485" height="346" alt="Gathering data in HelpDesk" loading="lazy"> <p class="b--u-text-xl u-mb-sm">Stick to the etiquette</p> <p class="b--u-text-lg u-Mb-sm">Follow email etiquette and be professional. Learn how to do this by joining <a href="/learn/#courses-list" target="_blank" rel="noopener" >Learning Space courses</a>.</p> <img src="email-etiquette.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xl" width="1120" height="700" alt="Email etiquette example" loading="lazy"> <img src="email-etiquette-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-lg" width="485" height="346" alt="Email etiquette example" loading="lazy"> <p class="b--u-text-xl u-mb-sm">Openly ask for help</p> <p class="b--u-text-lg u-Mb-sm">Bring other professionals into the conversation as needed to make the customer feel cared for.</p> <img src="professionals-help.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-xl" width="1120" height="700" alt="Private mode in HelpDesk" loading="lazy"> <img src="professionals-help-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8 u-Mb-lg" width="485" height="346" alt="Private mode in HelpDesk" loading="lazy"> <p class="b--u-text-xl u-mb-sm">Be lightning fast</p> <p class="b--u-text-lg u-Mb-sm">Use pre-made canned responses to speed up your response time. Make sure you have a proper <a href="/learn/customer-support-essentials/customer-support-work-planning/" target="_blank" rel="noopener" >support work plan</a>.</p> <img src="lightning-fast.png" class="u-hidden md:u-block u-maxw-8 u-mx-auto b--u-rounded-8" width="1120" height="700" alt="Canned responses in HelpDesk" loading="lazy"> <img src="lightning-fast-mobile.png" class="u-block md:u-hidden u-maxw-8 u-mx-auto b--u-rounded-8" width="485" height="346" alt="Canned responses in HelpDesk" loading="lazy"> <p class="b--u-text-sm b--u-pt-6">Explore the full list of <a href="https://www.helpdesk.com/help/helpdesk-sub-processors/" class="b--u-text-black u-text-normal">HelpDesk sub-processors</a>, which help us ensure top-quality products and maintain security across all levels: technical, operational, and legal.</p> </div> </div> </section> </div> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#fff" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#f6f6f7"/></svg> </div> <section class="u-bg-gray-900 u-Pt-md u-Pb-xl o-wrapper-xy"> <div class="o-container u-relative"> <div role="presentation" class="o-decor"> <img src="dust-left.svg" alt="" class="u-hidden md:u-block u-w-auto v--top v--left o-decor__item" width="321" height="188" loading="lazy"> <img src="dust-right.svg" alt="" class="u-hidden md:u-block u-w-auto v--bottom o-decor__item v--right" width="324" height="331" loading="lazy"> </div> <div class="u-relative"> <h3 class="b--u-text-3xl u-text-center u-Mb-md">Dig into our resources</h3> <div class="b--o-grid b--o-grid--1 b--md:o-grid--3 b--o-grid--gap-2 b--md:o-grid--gap-4"> <div class="o-block-link u-bg-white u-block b--u-rounded-8 u-shadow-md u-P-sm u-hover-lift lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <img src="help-center.svg" class="u-w-auto u-ml-0 u-Mb-sm" width="64" height="64" alt="help center" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Help Center</h4> <p class="b--u-text-sm u-mb-sm">Gain in-depth knowledge on how to use HelpDesk and get the most out of it.</p> <a href="/help/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Go to Help Center ›</a> </div> <div class="o-block-link u-bg-white u-block b--u-rounded-8 u-shadow-md u-P-sm u-hover-lift lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <img src="learning-space.svg" class="u-w-auto u-ml-0 u-Mb-sm" width="64" height="64" alt="learning space" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">Learning Space</h4> <p class="b--u-text-sm u-mb-sm">Comprehensive courses, helpful guides, and copyable templates.</p> <a href="/learn/" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Visit Learning Space ›</a> </div> <div class="o-block-link u-bg-white u-block b--u-rounded-8 u-shadow-md u-P-sm u-hover-lift lg:u-Mr-2xs xl:u-Mr-xs u-Mb-xs lg:u-mb-0"> <img src="api.svg" class="u-w-auto u-ml-0 u-Mb-sm" width="64" height="64" alt="api" loading="lazy"> <h4 class="b--u-text-lg b--u-text-bold u-mb-2xs">API docs</h4> <p class="b--u-text-sm u-mb-sm">Get an API token, build dedicated integrations, and grow your HelpDesk.</p> <a href="https://api.helpdesk.com/docs" class="b--u-text-base b--u-text-bold u-text-primary u-hover-decoration-none" target="_blank" rel="noopener" >Read API docs ›</a> </div> </div> </div> </div> </section> <div style="overflow: hidden;"> <svg preserveAspectRatio="none" viewBox="0 0 1440 36" class="u-block" xmlns="http://www.w3.org/2000/svg" style="width: 100%; height: auto; margin: -1px 0;"><rect width="100%" height="100%" fill="#f6f6f7" /><path d="M1440 36V8.2s-105.6-1.2-160.7-6a877 877 0 00-150.5 2.5c-42.1 3.9-140 15-223 15C754 19.6 700.3 6.8 548.8 7c-143.7 0-273.4 11.5-350 12.6-76.6 1.2-198.8 0-198.8 0V36h1440z" fill="#fff"/></svg> </div> <section class="u-Pt-lg u-Pb-xl o-wrapper-xy"> <div class="o-container"> <div class="u-relative"> <div role="presentation" class="o-decor> <img src="donut-left.svg" alt="" class="u-hidden md:u-block u-w-auto v--under v--left o-decor__item" width="256" height="300" loading="lazy"> <img src="donut-right.svg" alt="" class="u-hidden md:u-block u-w-auto v--under o-decor__item v--right" width="256" height="300" loading="lazy"> </div> <div class="u-relative u-maxw-7 u-mx-auto u-text-center"> <img src="chat-with-us.svg" class="u-w-auto u-mb-sm" width="96" height="97" alt="" loading="lazy" > <h4 class="b--u-text-3xl u-mb-sm">We're available <span class="u-bg-accent b--u-rounded-8 u-px-xs">24/7</span></h4> <p class="b--u-text-lg u-Mb-md">Reach for this handbook whenever you need help or seek inspiration. 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