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Frequently Asked Questions | Fanhams Hall, Luxury Hotel
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href="https://cloud-reservations.net/BookTable/Index/2141?restID=100" rel="nofollow" target="_blank"><span>Book a table</span></a> </div> </div> <div class="booking__category-container" data-category="Afternoon Tea"> <div class="booking__category-cta" data-location="Fanhams Hall"> <a class="button" href="https://cloud-reservations.net/BookTable/Index/2141?restID=50" rel="nofollow" target="_blank"><span>Book a table</span></a> </div> </div> </div> </div> </div> <div class="off-canvas-content" data-off-canvas-content data-sticky-container> <button type="button" class="header__open-booking-mobile"> <span>Book Now</span> </button> <header class="header"> <div class="header__top"> <div class="header__top-wrapper"> <button type="button" class="header__open-off-canvas-group" data-toggle="offCanvas"> <svg xmlns="http://www.w3.org/2000/svg" width="42" height="10" viewBox="0 0 42 15" aria-hidden="true" focusable="false"> <rect width="42" height="1" x="0" y="0" /> <rect width="42" height="1" 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stroke="#fff" stroke-linejoin="round" stroke-width="1" /> <path id="Path_5804" data-name="Path 5804" d="M4.5,27H23.765" transform="translate(0 -7.336)" fill="none" stroke="#fff" stroke-linejoin="round" stroke-width="1" /> </g> </svg> </button> <a href="tel:01920 460511" class="header__mobile-call"> Call <img src="/assets/img/phone-white.svg" alt="Phone" loading="lazy" /> </a> <div class="header__left-links cell small-3 medium-3"> <ul> <li><a href="/fanhams-hall/contact-us/"><span>Contact Us</span></a></li> <li><a href="/fanhams-hall/find-us/"><span>Find Us</span></a></li> </ul> </div> <div class="header__horizontal-nav-logo cell small-6 medium-3"> <div class="header__logo header__logo--color"> <a href="/fanhams-hall/"> <img src="/media/1z5nmogb/logotype_ec-fanhams-hall-matte-black.svg?quality=70" alt="Fanhams Hall logo" loading="lazy" /> </a> </div> <div class="header__logo header__logo--transparent"> <a href="/fanhams-hall/"> <img src="/media/xcldh533/logotype_ec-fanhams-hall-white.svg?quality=70" alt="Fanhams Hall logo" loading="lazy" /> </a> </div> <div class="header__logo header__logo--compact"> <a href="/fanhams-hall/"> <img src="/media/1z5nmogb/logotype_ec-fanhams-hall-matte-black.svg?quality=70" alt="Fanhams Hall logo" loading="lazy" /> </a> </div> </div> <nav class="header__top-nav cell medium-4 medium-offset-5 large-offset-2"> <ul> <li><a href="https://fanhams.skchase.com/vouchers" rel="nofollow" target="_blank"><span>Gift Vouchers</span></a></li> </ul> <div class="header__top-nav-booking"> <button class="header__open-booking"> Book now </button> </div> </nav> </div> </div> <div class="header__bottom-links"> <div class="header__bottom-links-logo cell"> <a href="/fanhams-hall/"> <img alt="" class="" src="/media/fzwfgdle/fh-matte-black-crest-mobile.svg?quality=70" /> </a> </div> <div class="header__bottom-links-call cell show-for-medium"> <a href="tel:01920 460511"> 01920 460511 </a> </div> <div class="header__bottom-links-nav cell"> <ul> <li><a href="/fanhams-hall/stay/"><span>Stay</span></a></li> <li><a href="/fanhams-hall/weddings/"><span>Weddings</span></a></li> <li><a href="/fanhams-hall/eat/"><span>Eat</span></a></li> <li><a href="/fanhams-hall/celebrations/"><span>Celebrations</span></a></li> <li><a href="/fanhams-hall/business/"><span>Business</span></a></li> <li><a href="/fanhams-hall/gallery/"><span>Gallery</span></a></li> <li><a href="/fanhams-hall/about/"><span>About</span></a></li> <li><a href="/fanhams-hall/things-to-do/"><span>Things to Do</span></a></li> <li><a href="/fanhams-hall/packages/"><span>Packages</span></a></li> <li><a href="/fanhams-hall/festive/"><span>Festive</span></a></li> </ul> <div class="header__bottom-links-nav-book"> <button type="button" class="header__open-booking"> <span>Book Now</span> </button> </div> </div> </div> </div> </header> <main id="main"> <div class="breadcrumb grid-x primary-bg"> <div class="breadcrumb__inner cell"> <ul class="breadcrumb__list"> <li> <a href="/fanhams-hall/"> Fanhams Hall </a> </li> <li> FAQS </li> </ul> </div> </div> <div class="intro-accordion intro primary-bg"> <div class="intro__inner grid-x" id=""> <div class="intro__inner-wrap cell grid-x"> <div class="intro__column grid-x cell medium-6 large-5 large-offset-1"> <div class="intro__column-wrapper-header cell"> <h1>Good to knows</h1> <h2>Take a look below at some of our frequently asked questions and general 'good to knows' before your stay</h2> </div> <div class="intro-accordion__accordion cell anim--will-fade-up anim--2000" data-animate> <div class="accordion wrap wrap--narrow" id=""> <div class="accordionButton"> <h3>Can you give me a sat nav link or post code?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>Our post code is SG12 7PZ and you can <a rel="noopener" href="https://www.google.com/maps/dir//SG12+7PZ" target="_blank">click here</a> for directions on Google Maps. For more information, please visit our <a href="/fanhams-hall/find-us/" title="Find Us">Find Us</a> page.聽</p> </div> </div> </div> <div class="accordionButton"> <h3>What time is check-in and check-out?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>We invite all guests to check in from 2pm and ask that you have checked out of your room by 11am.</p> <p>If you arrive before your room is ready, we can store your luggage behind reception for you. </p> </div> </div> </div> <div class="accordionButton"> <h3>Can I cancel my booking?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>Yes, it's free of charge, unless you have booked a special rate, until 2 days before arrival, after this time the full charge applies. </p> <p>All other special rates cannot be cancelled or transferred, so please check the rate details when booking.</p> </div> </div> </div> <div class="accordionButton"> <h3>How can I pay for my booking?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>As rummaging around for coins becomes a thing of the past, we鈥檝e now become cashless, so take your pick of card, phone or even watch to pay!</p> <p>We do require a 50% deposit at booking stage for our flexible rates. Everything you have throughout your stay can be charged to your room and settled on departure. </p> </div> </div> </div> <div class="accordionButton"> <h3>What time do you serve breakfast?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>7am - 9.30am, Monday to Friday.<br>8am - 10.00am, Saturday and Sunday.</p> </div> </div> </div> <div class="accordionButton"> <h3>What options do we have for dining?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p dir="ltr">You can enjoy relaxed and informal <a href="/fanhams-hall/eat/casual-dining/" title="Bar Dining">bar dining</a> throughout the week, as well as <a href="/fanhams-hall/eat/afternoon-tea/" title="Afternoon Tea">afternoon tea</a>. Visit our <a href="/fanhams-hall/eat/" title="Eat">Dining</a> page for full information. </p> <p dir="ltr">If you are staying with is at the weekend, please let us know in advance as availability for dining may be limited due to events taking place at the hotel. </p> </div> </div> </div> <div class="accordionButton"> <h3>Do you offer room service?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>Sorry, we do not offer room service.</p> </div> </div> </div> <div class="accordionButton"> <h3>Bringing children aged 0-10 years?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>Absolutely. We can supply cots and Z-beds and have several dedicated family rooms. Please visit our <a href="/fanhams-hall/family-stays/" title="Family Stays">Family Stays</a> page for more information.聽</p> </div> </div> </div> <div class="accordionButton"> <h3>Can I bring my dog?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>Of course! We have several dog-friendly rooms and absolutely love having four-legged friends on the property. Please visit our <a href="/fanhams-hall/dog-friendly/" title="Dog Friendly">Dog-Friendly Stays</a> page for more information.聽</p> </div> </div> </div> <div class="accordionButton"> <h3>Do you have a gym?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>We have a small fitness room offering free weights, running machines, rowers and bikes.</p> <p>Please note that we do not have showering or swimming pool facilities.</p> </div> </div> </div> <div class="accordionButton"> <h3>Is there free WiFi?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>We offer complimentary WiFi throughout the hotel.</p> </div> </div> </div> <div class="accordionButton"> <h3>Which train station is closest?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>Ware train station is 2.5 miles away and a taxi to and from the venue costs approximately 拢7. Visit our <a href="/fanhams-hall/find-us/" title="Find Us">Find Us</a> page for more travel information.聽</p> </div> </div> </div> <div class="accordionButton"> <h3>How many car parking spaces do you have?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>We have 200 spaces for cars.</p> </div> </div> </div> <div class="accordionButton"> <h3>Do you have electric vehicle charging points?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>Yes we do!</p> </div> </div> </div> <div class="accordionButton"> <h3>What is accessibility like at the hotel?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody, including maintaining several adapted accessible rooms.聽</p> <p>Please visit our <a href="/fanhams-hall/accessibility/" title="Accessibility">Accessibility page</a> for more information.聽</p> </div> </div> </div> <div class="accordionButton"> <h3>How can I pay at the hotel?</h3> </div> <div class="accordionContent"> <div> <div class="accordion__content"> <p>We have now become a cashless business, so please bring a card for payments at the hotel. We do take a 50% deposit at booking stage for our flexible rates.</p> </div> </div> </div> </div> </div> </div> <div class="intro__column cell medium-6 large-5"> <div class="intro-accordion__image"> <picture> <source srcset="/media/cxjbmau2/fanhams-hall-exclusive-slider-amy-murrell-2018-94.jpg?width=640&height=500&quality=70&v=1da2dc46069b030" media="(max-width: 640px)" /> <img src="/media/cxjbmau2/fanhams-hall-exclusive-slider-amy-murrell-2018-94.jpg?width=1050&height=1134&quality=70&v=1da2dc46069b030" alt="Good to knows" loading="lazy" /> </picture> </div> </div> </div> </div> </div> </main> <footer class="footer"> <div class="footer__newsletter-wrapper primary-bg"> <div class="footer__newsletter grid-x"> <div class="footer__newsletter-heading cell medium-5 large-4 large-offset-1"> <h3>Subscribe and get the latest updates!</h3> <p>Sign up to our newsletter for offers, updates and all things Fanhams Hall and Exclusive Collection straight to your inbox.</p> </div> <div class="cell medium-7 large-6 large-offset-1"> <script src="https://client.jarrang.com/scripts/formhandler.js" type="text/javascript"></script> <form id="mxm-form-15015" autocomplete="off" action="https://client.jarrang.com/form/process/c/3587/f/6632254b7fa57" class="form grid-x mxm-form" method="post"> <input type="hidden" name="Properties/Fanhams Hall.Source" value="Fanhams Hall"> <input type="hidden" name="Properties/Exclusive Collection.Source" value="Exclusive Collection"> <div class="footer__newsletter-inputs cell medium-8 large-9 small-order-1"> <input type="text" id="mxm-form-15015-field-0-el" name="Recipient.First Name" placeholder="Name" class="required mxm-form-element mxm-form-text mxm-validation-none" maxsize="100" /> <input type="email" id="mxm-form-15015-field-1-el" name="email_address" placeholder="Email *" class="required mxm-form-element mxm-form-text mxm-validation-email" /> </div> <div class="footer__newsletter-submit cell medium-4 large-3 small-order-3 medium-order-2" > <button class="button button--primary" type="submit"> <span>Submit</span> </button> </div> <div class="footer__newsletter-checkbox cell small-order-2 medium-order-3" > <input class="input__checkbox" type="checkbox" name="consent" /> <label for="consent">I agree to receive marketing from Exclusive Collection, knowing I can unsubscribe at any time. 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href="/fanhams-hall/stay/"><span>Stay</span></a></div> <div><a href="/fanhams-hall/eat/"><span>Eat</span></a></div> <div><a href="/fanhams-hall/celebrations/"><span>Celebrations</span></a></div> <div><a href="/fanhams-hall/weddings/"><span>Weddings</span></a></div> <div><a href="/fanhams-hall/things-to-do/"><span>Things to Do</span></a></div> <div><a href="/fanhams-hall/packages/"><span>Packages</span></a></div> <div><a href="https://fanhams.skchase.com/vouchers" rel="nofollow" target="_blank"><span>Gift Vouchers</span></a></div> <div><a href="/fanhams-hall/faqs/"><span>FAQs</span></a></div> </div> </div> </div> <div class="footer__bottom-wrapper black-bg grid-x"> <div class="footer__logo cell large-10 large-offset-1 show-for-medium"> <a href="/"><img alt="" class="" src="/media/pmrphsgz/exclusive-logo.svg?quality=70" /></a> </div> <div class="footer__links grid-x cell large-10 large-offset-1"> <div class="footer__links-awards cell small-order-2 medium-2 medium-offset-1 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Collection</h4> <div><a href="/stories/"><span>Stories</span></a></div> <div><a href="https://www.exclusivepeople.co.uk/" rel="nofollow" target="_blank"><span>Careers</span></a></div> <div><a href="/press/"><span>Press</span></a></div> <div><a href="/about/our-purpose/"><span>Purpose</span></a></div> <div><a href="/policies/"><span>Policies</span></a></div> </div> <div class="footer__links-nav cell medium-2 medium-order-4"> <h4>Our Collection</h4> <div><a href="/ansty-hall/"><span>Ansty Hall</span></a></div> <div><a href="/fanhams-hall/"><span>Fanhams Hall</span></a></div> <div><a href="/lainston-house/"><span>Lainston House</span></a></div> <div><a href="/pennyhill-park/"><span>Pennyhill Park</span></a></div> <div><a href="/royal-berkshire/"><span>Royal Berkshire</span></a></div> <div><a href="/south-lodge/"><span>South Lodge</span></a></div> <div><a href="/the-castle-inn/"><span>The Castle Inn</span></a></div> <div><a href="/the-manor-house/"><span>The Manor House</span></a></div> 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