CINXE.COM

<!DOCTYPE html> <html class="client-nojs vector-feature-language-in-header-enabled vector-feature-language-in-main-page-header-disabled vector-feature-sticky-header-disabled vector-feature-page-tools-pinned-disabled vector-feature-toc-pinned-clientpref-1 vector-feature-main-menu-pinned-disabled vector-feature-limited-width-clientpref-1 vector-feature-limited-width-content-enabled vector-feature-custom-font-size-clientpref-1 vector-feature-appearance-pinned-clientpref-1 vector-feature-night-mode-enabled skin-theme-clientpref-day vector-toc-available" lang="en" dir="ltr"> <head> <meta charset="UTF-8"> <title>ISO 9000 family - Wikipedia</title> <script>(function(){var className="client-js vector-feature-language-in-header-enabled vector-feature-language-in-main-page-header-disabled vector-feature-sticky-header-disabled vector-feature-page-tools-pinned-disabled vector-feature-toc-pinned-clientpref-1 vector-feature-main-menu-pinned-disabled vector-feature-limited-width-clientpref-1 vector-feature-limited-width-content-enabled vector-feature-custom-font-size-clientpref-1 vector-feature-appearance-pinned-clientpref-1 vector-feature-night-mode-enabled skin-theme-clientpref-day vector-toc-available";var cookie=document.cookie.match(/(?:^|; )enwikimwclientpreferences=([^;]+)/);if(cookie){cookie[1].split('%2C').forEach(function(pref){className=className.replace(new RegExp('(^| )'+pref.replace(/-clientpref-\w+$|[^\w-]+/g,'')+'-clientpref-\\w+( |$)'),'$1'+pref+'$2');});}document.documentElement.className=className;}());RLCONF={"wgBreakFrames":false,"wgSeparatorTransformTable":["",""],"wgDigitTransformTable":["",""],"wgDefaultDateFormat":"dmy", "wgMonthNames":["","January","February","March","April","May","June","July","August","September","October","November","December"],"wgRequestId":"a1e6c85c-9e0a-4f20-8ace-a48a97716e85","wgCanonicalNamespace":"","wgCanonicalSpecialPageName":false,"wgNamespaceNumber":0,"wgPageName":"ISO_9000_family","wgTitle":"ISO 9000 family","wgCurRevisionId":1256135724,"wgRevisionId":1256135724,"wgArticleId":147042,"wgIsArticle":true,"wgIsRedirect":false,"wgAction":"view","wgUserName":null,"wgUserGroups":["*"],"wgCategories":["All accuracy disputes","Accuracy disputes from March 2012","Articles with short description","Short description is different from Wikidata","Use dmy dates from February 2017","Wikipedia articles that are too technical from October 2015","All articles that are too technical","Articles lacking reliable references from March 2012","All articles lacking reliable references","Articles with multiple maintenance issues","All articles with self-published sources", "Articles with self-published sources from March 2012","Articles that may contain original research from May 2013","All articles that may contain original research","Wikipedia articles needing clarification from April 2024","All articles with unsourced statements","Articles with unsourced statements from April 2024","Articles with unsourced statements from September 2016","ISO standards","Quality management","Quality"],"wgPageViewLanguage":"en","wgPageContentLanguage":"en","wgPageContentModel":"wikitext","wgRelevantPageName":"ISO_9000_family","wgRelevantArticleId":147042,"wgIsProbablyEditable":true,"wgRelevantPageIsProbablyEditable":true,"wgRestrictionEdit":[],"wgRestrictionMove":[],"wgRedirectedFrom":"ISO_9000","wgNoticeProject":"wikipedia","wgCiteReferencePreviewsActive":false,"wgFlaggedRevsParams":{"tags":{"status":{"levels":1}}},"wgMediaViewerOnClick":true,"wgMediaViewerEnabledByDefault":true,"wgPopupsFlags":0,"wgVisualEditor":{"pageLanguageCode":"en","pageLanguageDir":"ltr", "pageVariantFallbacks":"en"},"wgMFDisplayWikibaseDescriptions":{"search":true,"watchlist":true,"tagline":false,"nearby":true},"wgWMESchemaEditAttemptStepOversample":false,"wgWMEPageLength":70000,"wgInternalRedirectTargetUrl":"/wiki/ISO_9000_family","wgRelatedArticlesCompat":[],"wgCentralAuthMobileDomain":false,"wgEditSubmitButtonLabelPublish":true,"wgULSPosition":"interlanguage","wgULSisCompactLinksEnabled":false,"wgVector2022LanguageInHeader":true,"wgULSisLanguageSelectorEmpty":false,"wgWikibaseItemId":"Q206008","wgCheckUserClientHintsHeadersJsApi":["brands","architecture","bitness","fullVersionList","mobile","model","platform","platformVersion"],"GEHomepageSuggestedEditsEnableTopics":true,"wgGETopicsMatchModeEnabled":false,"wgGEStructuredTaskRejectionReasonTextInputEnabled":false,"wgGELevelingUpEnabledForUser":false};RLSTATE={"ext.globalCssJs.user.styles":"ready","site.styles":"ready","user.styles":"ready","ext.globalCssJs.user":"ready","user":"ready","user.options":"loading", "ext.cite.styles":"ready","skins.vector.search.codex.styles":"ready","skins.vector.styles":"ready","skins.vector.icons":"ready","jquery.makeCollapsible.styles":"ready","ext.wikimediamessages.styles":"ready","ext.visualEditor.desktopArticleTarget.noscript":"ready","ext.uls.interlanguage":"ready","wikibase.client.init":"ready","ext.wikimediaBadges":"ready"};RLPAGEMODULES=["mediawiki.action.view.redirect","ext.cite.ux-enhancements","mediawiki.page.media","site","mediawiki.page.ready","jquery.makeCollapsible","mediawiki.toc","skins.vector.js","ext.centralNotice.geoIP","ext.centralNotice.startUp","ext.gadget.ReferenceTooltips","ext.gadget.switcher","ext.urlShortener.toolbar","ext.centralauth.centralautologin","mmv.bootstrap","ext.popups","ext.visualEditor.desktopArticleTarget.init","ext.visualEditor.targetLoader","ext.echo.centralauth","ext.eventLogging","ext.wikimediaEvents","ext.navigationTiming","ext.uls.interface","ext.cx.eventlogging.campaigns","ext.cx.uls.quick.actions", "wikibase.client.vector-2022","ext.checkUser.clientHints","ext.growthExperiments.SuggestedEditSession","wikibase.sidebar.tracking"];</script> <script>(RLQ=window.RLQ||[]).push(function(){mw.loader.impl(function(){return["user.options@12s5i",function($,jQuery,require,module){mw.user.tokens.set({"patrolToken":"+\\","watchToken":"+\\","csrfToken":"+\\"}); }];});});</script> <link rel="stylesheet" href="/w/load.php?lang=en&modules=ext.cite.styles%7Cext.uls.interlanguage%7Cext.visualEditor.desktopArticleTarget.noscript%7Cext.wikimediaBadges%7Cext.wikimediamessages.styles%7Cjquery.makeCollapsible.styles%7Cskins.vector.icons%2Cstyles%7Cskins.vector.search.codex.styles%7Cwikibase.client.init&only=styles&skin=vector-2022"> <script async="" src="/w/load.php?lang=en&modules=startup&only=scripts&raw=1&skin=vector-2022"></script> <meta name="ResourceLoaderDynamicStyles" content=""> <link rel="stylesheet" href="/w/load.php?lang=en&modules=site.styles&only=styles&skin=vector-2022"> <meta name="generator" content="MediaWiki 1.44.0-wmf.4"> <meta name="referrer" content="origin"> <meta name="referrer" content="origin-when-cross-origin"> <meta name="robots" content="max-image-preview:standard"> <meta name="format-detection" content="telephone=no"> <meta name="viewport" content="width=1120"> <meta property="og:title" content="ISO 9000 family - Wikipedia"> <meta property="og:type" content="website"> <link rel="preconnect" href="//upload.wikimedia.org"> <link rel="alternate" media="only screen and (max-width: 640px)" href="//en.m.wikipedia.org/wiki/ISO_9000_family"> <link rel="alternate" type="application/x-wiki" title="Edit this page" href="/w/index.php?title=ISO_9000_family&action=edit"> <link rel="apple-touch-icon" href="/static/apple-touch/wikipedia.png"> <link rel="icon" href="/static/favicon/wikipedia.ico"> <link rel="search" type="application/opensearchdescription+xml" href="/w/rest.php/v1/search" title="Wikipedia (en)"> <link rel="EditURI" type="application/rsd+xml" href="//en.wikipedia.org/w/api.php?action=rsd"> <link rel="canonical" href="https://en.wikipedia.org/wiki/ISO_9000_family"> <link rel="license" href="https://creativecommons.org/licenses/by-sa/4.0/deed.en"> <link rel="alternate" type="application/atom+xml" title="Wikipedia Atom feed" href="/w/index.php?title=Special:RecentChanges&feed=atom"> <link rel="dns-prefetch" href="//meta.wikimedia.org" /> <link rel="dns-prefetch" href="//login.wikimedia.org"> </head> <body class="skin--responsive skin-vector skin-vector-search-vue mediawiki ltr sitedir-ltr mw-hide-empty-elt ns-0 ns-subject mw-editable page-ISO_9000_family rootpage-ISO_9000_family skin-vector-2022 action-view"><a class="mw-jump-link" href="#bodyContent">Jump to content</a> <div class="vector-header-container"> <header class="vector-header mw-header"> <div class="vector-header-start"> <nav class="vector-main-menu-landmark" aria-label="Site"> <div id="vector-main-menu-dropdown" class="vector-dropdown vector-main-menu-dropdown vector-button-flush-left vector-button-flush-right" > <input type="checkbox" id="vector-main-menu-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-main-menu-dropdown" class="vector-dropdown-checkbox " aria-label="Main menu" > <label id="vector-main-menu-dropdown-label" for="vector-main-menu-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-menu mw-ui-icon-wikimedia-menu"></span> <span class="vector-dropdown-label-text">Main menu</span> </label> <div class="vector-dropdown-content"> <div id="vector-main-menu-unpinned-container" class="vector-unpinned-container"> <div id="vector-main-menu" class="vector-main-menu vector-pinnable-element"> <div class="vector-pinnable-header vector-main-menu-pinnable-header vector-pinnable-header-unpinned" data-feature-name="main-menu-pinned" data-pinnable-element-id="vector-main-menu" data-pinned-container-id="vector-main-menu-pinned-container" data-unpinned-container-id="vector-main-menu-unpinned-container" > <div class="vector-pinnable-header-label">Main menu</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-main-menu.pin">move to sidebar</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-main-menu.unpin">hide</button> </div> <div id="p-navigation" class="vector-menu mw-portlet mw-portlet-navigation" > <div class="vector-menu-heading"> Navigation </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="n-mainpage-description" class="mw-list-item"><a href="/wiki/Main_Page" title="Visit the main page [z]" accesskey="z"><span>Main page</span></a></li><li id="n-contents" class="mw-list-item"><a href="/wiki/Wikipedia:Contents" title="Guides to browsing Wikipedia"><span>Contents</span></a></li><li id="n-currentevents" class="mw-list-item"><a href="/wiki/Portal:Current_events" title="Articles related to current events"><span>Current events</span></a></li><li id="n-randompage" class="mw-list-item"><a href="/wiki/Special:Random" title="Visit a randomly selected article [x]" accesskey="x"><span>Random article</span></a></li><li id="n-aboutsite" class="mw-list-item"><a href="/wiki/Wikipedia:About" title="Learn about Wikipedia and how it works"><span>About Wikipedia</span></a></li><li id="n-contactpage" class="mw-list-item"><a href="//en.wikipedia.org/wiki/Wikipedia:Contact_us" title="How to contact Wikipedia"><span>Contact us</span></a></li> </ul> </div> </div> <div id="p-interaction" class="vector-menu mw-portlet mw-portlet-interaction" > <div class="vector-menu-heading"> Contribute </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="n-help" class="mw-list-item"><a href="/wiki/Help:Contents" title="Guidance on how to use and edit Wikipedia"><span>Help</span></a></li><li id="n-introduction" class="mw-list-item"><a href="/wiki/Help:Introduction" title="Learn how to edit Wikipedia"><span>Learn to edit</span></a></li><li id="n-portal" class="mw-list-item"><a href="/wiki/Wikipedia:Community_portal" title="The hub for editors"><span>Community portal</span></a></li><li id="n-recentchanges" class="mw-list-item"><a href="/wiki/Special:RecentChanges" title="A list of recent changes to Wikipedia [r]" accesskey="r"><span>Recent changes</span></a></li><li id="n-upload" class="mw-list-item"><a href="/wiki/Wikipedia:File_upload_wizard" title="Add images or other media for use on Wikipedia"><span>Upload file</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </nav> <a href="/wiki/Main_Page" class="mw-logo"> <img class="mw-logo-icon" src="/static/images/icons/wikipedia.png" alt="" aria-hidden="true" height="50" width="50"> <span class="mw-logo-container skin-invert"> <img class="mw-logo-wordmark" alt="Wikipedia" src="/static/images/mobile/copyright/wikipedia-wordmark-en.svg" style="width: 7.5em; height: 1.125em;"> <img class="mw-logo-tagline" alt="The Free Encyclopedia" src="/static/images/mobile/copyright/wikipedia-tagline-en.svg" width="117" height="13" style="width: 7.3125em; height: 0.8125em;"> </span> </a> </div> <div class="vector-header-end"> <div id="p-search" role="search" class="vector-search-box-vue vector-search-box-collapses vector-search-box-show-thumbnail vector-search-box-auto-expand-width vector-search-box"> <a href="/wiki/Special:Search" class="cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only search-toggle" title="Search Wikipedia [f]" accesskey="f"><span class="vector-icon mw-ui-icon-search mw-ui-icon-wikimedia-search"></span> <span>Search</span> </a> <div class="vector-typeahead-search-container"> <div class="cdx-typeahead-search cdx-typeahead-search--show-thumbnail cdx-typeahead-search--auto-expand-width"> <form action="/w/index.php" id="searchform" class="cdx-search-input cdx-search-input--has-end-button"> <div id="simpleSearch" class="cdx-search-input__input-wrapper" data-search-loc="header-moved"> <div class="cdx-text-input cdx-text-input--has-start-icon"> <input class="cdx-text-input__input" type="search" name="search" placeholder="Search Wikipedia" aria-label="Search Wikipedia" autocapitalize="sentences" title="Search Wikipedia [f]" accesskey="f" id="searchInput" > <span class="cdx-text-input__icon cdx-text-input__start-icon"></span> </div> <input type="hidden" name="title" value="Special:Search"> </div> <button class="cdx-button cdx-search-input__end-button">Search</button> </form> </div> </div> </div> <nav class="vector-user-links vector-user-links-wide" aria-label="Personal tools"> <div class="vector-user-links-main"> <div id="p-vector-user-menu-preferences" class="vector-menu mw-portlet emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> <div id="p-vector-user-menu-userpage" class="vector-menu mw-portlet emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> <nav class="vector-appearance-landmark" aria-label="Appearance"> <div id="vector-appearance-dropdown" class="vector-dropdown " title="Change the appearance of the page's font size, width, and color" > <input type="checkbox" id="vector-appearance-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-appearance-dropdown" class="vector-dropdown-checkbox " aria-label="Appearance" > <label id="vector-appearance-dropdown-label" for="vector-appearance-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-appearance mw-ui-icon-wikimedia-appearance"></span> <span class="vector-dropdown-label-text">Appearance</span> </label> <div class="vector-dropdown-content"> <div id="vector-appearance-unpinned-container" class="vector-unpinned-container"> </div> </div> </div> </nav> <div id="p-vector-user-menu-notifications" class="vector-menu mw-portlet emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> <div id="p-vector-user-menu-overflow" class="vector-menu mw-portlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-sitesupport-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="https://donate.wikimedia.org/wiki/Special:FundraiserRedirector?utm_source=donate&utm_medium=sidebar&utm_campaign=C13_en.wikipedia.org&uselang=en" class=""><span>Donate</span></a> </li> <li id="pt-createaccount-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="/w/index.php?title=Special:CreateAccount&returnto=ISO+9000+family" title="You are encouraged to create an account and log in; however, it is not mandatory" class=""><span>Create account</span></a> </li> <li id="pt-login-2" class="user-links-collapsible-item mw-list-item user-links-collapsible-item"><a data-mw="interface" href="/w/index.php?title=Special:UserLogin&returnto=ISO+9000+family" title="You're encouraged to log in; however, it's not mandatory. [o]" accesskey="o" class=""><span>Log in</span></a> </li> </ul> </div> </div> </div> <div id="vector-user-links-dropdown" class="vector-dropdown vector-user-menu vector-button-flush-right vector-user-menu-logged-out" title="Log in and more options" > <input type="checkbox" id="vector-user-links-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-user-links-dropdown" class="vector-dropdown-checkbox " aria-label="Personal tools" > <label id="vector-user-links-dropdown-label" for="vector-user-links-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-ellipsis mw-ui-icon-wikimedia-ellipsis"></span> <span class="vector-dropdown-label-text">Personal tools</span> </label> <div class="vector-dropdown-content"> <div id="p-personal" class="vector-menu mw-portlet mw-portlet-personal user-links-collapsible-item" title="User menu" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-sitesupport" class="user-links-collapsible-item mw-list-item"><a href="https://donate.wikimedia.org/wiki/Special:FundraiserRedirector?utm_source=donate&utm_medium=sidebar&utm_campaign=C13_en.wikipedia.org&uselang=en"><span>Donate</span></a></li><li id="pt-createaccount" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Special:CreateAccount&returnto=ISO+9000+family" title="You are encouraged to create an account and log in; however, it is not mandatory"><span class="vector-icon mw-ui-icon-userAdd mw-ui-icon-wikimedia-userAdd"></span> <span>Create account</span></a></li><li id="pt-login" class="user-links-collapsible-item mw-list-item"><a href="/w/index.php?title=Special:UserLogin&returnto=ISO+9000+family" title="You're encouraged to log in; however, it's not mandatory. [o]" accesskey="o"><span class="vector-icon mw-ui-icon-logIn mw-ui-icon-wikimedia-logIn"></span> <span>Log in</span></a></li> </ul> </div> </div> <div id="p-user-menu-anon-editor" class="vector-menu mw-portlet mw-portlet-user-menu-anon-editor" > <div class="vector-menu-heading"> Pages for logged out editors <a href="/wiki/Help:Introduction" aria-label="Learn more about editing"><span>learn more</span></a> </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="pt-anoncontribs" class="mw-list-item"><a href="/wiki/Special:MyContributions" title="A list of edits made from this IP address [y]" accesskey="y"><span>Contributions</span></a></li><li id="pt-anontalk" class="mw-list-item"><a href="/wiki/Special:MyTalk" title="Discussion about edits from this IP address [n]" accesskey="n"><span>Talk</span></a></li> </ul> </div> </div> </div> </div> </nav> </div> </header> </div> <div class="mw-page-container"> <div class="mw-page-container-inner"> <div class="vector-sitenotice-container"> <div id="siteNotice"></div> </div> <div class="vector-column-start"> <div class="vector-main-menu-container"> <div id="mw-navigation"> <nav id="mw-panel" class="vector-main-menu-landmark" aria-label="Site"> <div id="vector-main-menu-pinned-container" class="vector-pinned-container"> </div> </nav> </div> </div> <div class="vector-sticky-pinned-container"> <nav id="mw-panel-toc" aria-label="Contents" data-event-name="ui.sidebar-toc" class="mw-table-of-contents-container vector-toc-landmark"> <div id="vector-toc-pinned-container" class="vector-pinned-container"> <div id="vector-toc" class="vector-toc vector-pinnable-element"> <div class="vector-pinnable-header vector-toc-pinnable-header vector-pinnable-header-pinned" data-feature-name="toc-pinned" data-pinnable-element-id="vector-toc" > <h2 class="vector-pinnable-header-label">Contents</h2> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-toc.pin">move to sidebar</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-toc.unpin">hide</button> </div> <ul class="vector-toc-contents" id="mw-panel-toc-list"> <li id="toc-mw-content-text" class="vector-toc-list-item vector-toc-level-1"> <a href="#" class="vector-toc-link"> <div class="vector-toc-text">(Top)</div> </a> </li> <li id="toc-Background" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Background"> <div class="vector-toc-text"> <span class="vector-toc-numb">1</span> <span>Background</span> </div> </a> <ul id="toc-Background-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Reasons_for_use" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Reasons_for_use"> <div class="vector-toc-text"> <span class="vector-toc-numb">2</span> <span>Reasons for use</span> </div> </a> <ul id="toc-Reasons_for_use-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Global_adoption" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Global_adoption"> <div class="vector-toc-text"> <span class="vector-toc-numb">3</span> <span>Global adoption</span> </div> </a> <ul id="toc-Global_adoption-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-ISO_9000_series_Quality_Management_Principles" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#ISO_9000_series_Quality_Management_Principles"> <div class="vector-toc-text"> <span class="vector-toc-numb">4</span> <span>ISO 9000 series Quality Management Principles</span> </div> </a> <ul id="toc-ISO_9000_series_Quality_Management_Principles-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Contents_of_ISO_9001:2015" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Contents_of_ISO_9001:2015"> <div class="vector-toc-text"> <span class="vector-toc-numb">5</span> <span><span><span>Contents of ISO 9001:2015</span></span></span> </div> </a> <ul id="toc-Contents_of_ISO_9001:2015-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Certification" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Certification"> <div class="vector-toc-text"> <span class="vector-toc-numb">6</span> <span>Certification</span> </div> </a> <ul id="toc-Certification-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Evolution_of_ISO_9000_standards" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Evolution_of_ISO_9000_standards"> <div class="vector-toc-text"> <span class="vector-toc-numb">7</span> <span>Evolution of ISO 9000 standards</span> </div> </a> <button aria-controls="toc-Evolution_of_ISO_9000_standards-sublist" class="cdx-button cdx-button--weight-quiet cdx-button--icon-only vector-toc-toggle"> <span class="vector-icon mw-ui-icon-wikimedia-expand"></span> <span>Toggle Evolution of ISO 9000 standards subsection</span> </button> <ul id="toc-Evolution_of_ISO_9000_standards-sublist" class="vector-toc-list"> <li id="toc-1987_version" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#1987_version"> <div class="vector-toc-text"> <span class="vector-toc-numb">7.1</span> <span>1987 version</span> </div> </a> <ul id="toc-1987_version-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-1994_version" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#1994_version"> <div class="vector-toc-text"> <span class="vector-toc-numb">7.2</span> <span>1994 version</span> </div> </a> <ul id="toc-1994_version-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-2000_version" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#2000_version"> <div class="vector-toc-text"> <span class="vector-toc-numb">7.3</span> <span>2000 version</span> </div> </a> <ul id="toc-2000_version-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-2008_version" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#2008_version"> <div class="vector-toc-text"> <span class="vector-toc-numb">7.4</span> <span>2008 version</span> </div> </a> <ul id="toc-2008_version-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-2015_version" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#2015_version"> <div class="vector-toc-text"> <span class="vector-toc-numb">7.5</span> <span>2015 version</span> </div> </a> <ul id="toc-2015_version-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-Auditing" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Auditing"> <div class="vector-toc-text"> <span class="vector-toc-numb">8</span> <span>Auditing</span> </div> </a> <ul id="toc-Auditing-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Industry-specific_interpretations" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Industry-specific_interpretations"> <div class="vector-toc-text"> <span class="vector-toc-numb">9</span> <span>Industry-specific interpretations</span> </div> </a> <ul id="toc-Industry-specific_interpretations-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Effectiveness" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Effectiveness"> <div class="vector-toc-text"> <span class="vector-toc-numb">10</span> <span>Effectiveness</span> </div> </a> <button aria-controls="toc-Effectiveness-sublist" class="cdx-button cdx-button--weight-quiet cdx-button--icon-only vector-toc-toggle"> <span class="vector-icon mw-ui-icon-wikimedia-expand"></span> <span>Toggle Effectiveness subsection</span> </button> <ul id="toc-Effectiveness-sublist" class="vector-toc-list"> <li id="toc-Advantages" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Advantages"> <div class="vector-toc-text"> <span class="vector-toc-numb">10.1</span> <span>Advantages</span> </div> </a> <ul id="toc-Advantages-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Criticisms_of_ISO_9001_certification" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Criticisms_of_ISO_9001_certification"> <div class="vector-toc-text"> <span class="vector-toc-numb">10.2</span> <span>Criticisms of ISO 9001 certification</span> </div> </a> <ul id="toc-Criticisms_of_ISO_9001_certification-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-ISO_9000_withdrawal" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#ISO_9000_withdrawal"> <div class="vector-toc-text"> <span class="vector-toc-numb">11</span> <span>ISO 9000 withdrawal</span> </div> </a> <button aria-controls="toc-ISO_9000_withdrawal-sublist" class="cdx-button cdx-button--weight-quiet cdx-button--icon-only vector-toc-toggle"> <span class="vector-icon mw-ui-icon-wikimedia-expand"></span> <span>Toggle ISO 9000 withdrawal subsection</span> </button> <ul id="toc-ISO_9000_withdrawal-sublist" class="vector-toc-list"> <li id="toc-Propensity_for_ISO_9000_withdrawal" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Propensity_for_ISO_9000_withdrawal"> <div class="vector-toc-text"> <span class="vector-toc-numb">11.1</span> <span>Propensity for ISO 9000 withdrawal</span> </div> </a> <ul id="toc-Propensity_for_ISO_9000_withdrawal-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-See_also" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#See_also"> <div class="vector-toc-text"> <span class="vector-toc-numb">12</span> <span>See also</span> </div> </a> <ul id="toc-See_also-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-References" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#References"> <div class="vector-toc-text"> <span class="vector-toc-numb">13</span> <span>References</span> </div> </a> <ul id="toc-References-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Further_reading" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Further_reading"> <div class="vector-toc-text"> <span class="vector-toc-numb">14</span> <span>Further reading</span> </div> </a> <ul id="toc-Further_reading-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-External_links" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#External_links"> <div class="vector-toc-text"> <span class="vector-toc-numb">15</span> <span>External links</span> </div> </a> <ul id="toc-External_links-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <nav aria-label="Contents" class="vector-toc-landmark"> <div id="vector-page-titlebar-toc" class="vector-dropdown vector-page-titlebar-toc vector-button-flush-left" > <input type="checkbox" id="vector-page-titlebar-toc-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-titlebar-toc" class="vector-dropdown-checkbox " aria-label="Toggle the table of contents" > <label id="vector-page-titlebar-toc-label" for="vector-page-titlebar-toc-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-listBullet mw-ui-icon-wikimedia-listBullet"></span> <span class="vector-dropdown-label-text">Toggle the table of contents</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-titlebar-toc-unpinned-container" class="vector-unpinned-container"> </div> </div> </div> </nav> <h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">ISO 9000 family</span></h1> <div id="p-lang-btn" class="vector-dropdown mw-portlet mw-portlet-lang" > <input type="checkbox" id="p-lang-btn-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox mw-interlanguage-selector" aria-label="Go to an article in another language. Available in 45 languages" > <label id="p-lang-btn-label" for="p-lang-btn-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--action-progressive mw-portlet-lang-heading-45" aria-hidden="true" ><span class="vector-icon mw-ui-icon-language-progressive mw-ui-icon-wikimedia-language-progressive"></span> <span class="vector-dropdown-label-text">45 languages</span> </label> <div class="vector-dropdown-content"> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li class="interlanguage-link interwiki-ar mw-list-item"><a href="https://ar.wikipedia.org/wiki/%D8%A3%D9%8A%D8%B2%D9%88_9000" title="أيزو 9000 – Arabic" lang="ar" hreflang="ar" data-title="أيزو 9000" data-language-autonym="العربية" data-language-local-name="Arabic" class="interlanguage-link-target"><span>العربية</span></a></li><li class="interlanguage-link interwiki-az mw-list-item"><a href="https://az.wikipedia.org/wiki/%C4%B0SO_9000" title="İSO 9000 – Azerbaijani" lang="az" hreflang="az" data-title="İSO 9000" data-language-autonym="Azərbaycanca" data-language-local-name="Azerbaijani" class="interlanguage-link-target"><span>Azərbaycanca</span></a></li><li class="interlanguage-link interwiki-bg mw-list-item"><a href="https://bg.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Bulgarian" lang="bg" hreflang="bg" data-title="ISO 9000" data-language-autonym="Български" data-language-local-name="Bulgarian" class="interlanguage-link-target"><span>Български</span></a></li><li class="interlanguage-link interwiki-ca mw-list-item"><a href="https://ca.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Catalan" lang="ca" hreflang="ca" data-title="ISO 9000" data-language-autonym="Català" data-language-local-name="Catalan" class="interlanguage-link-target"><span>Català</span></a></li><li class="interlanguage-link interwiki-cs mw-list-item"><a href="https://cs.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Czech" lang="cs" hreflang="cs" data-title="ISO 9000" data-language-autonym="Čeština" data-language-local-name="Czech" class="interlanguage-link-target"><span>Čeština</span></a></li><li class="interlanguage-link interwiki-da mw-list-item"><a href="https://da.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Danish" lang="da" hreflang="da" data-title="ISO 9000" data-language-autonym="Dansk" data-language-local-name="Danish" class="interlanguage-link-target"><span>Dansk</span></a></li><li class="interlanguage-link interwiki-de mw-list-item"><a href="https://de.wikipedia.org/wiki/Qualit%C3%A4tsmanagementnorm" title="Qualitätsmanagementnorm – German" lang="de" hreflang="de" data-title="Qualitätsmanagementnorm" data-language-autonym="Deutsch" data-language-local-name="German" class="interlanguage-link-target"><span>Deutsch</span></a></li><li class="interlanguage-link interwiki-et mw-list-item"><a href="https://et.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Estonian" lang="et" hreflang="et" data-title="ISO 9000" data-language-autonym="Eesti" data-language-local-name="Estonian" class="interlanguage-link-target"><span>Eesti</span></a></li><li class="interlanguage-link interwiki-es mw-list-item"><a href="https://es.wikipedia.org/wiki/Normas_ISO_9000" title="Normas ISO 9000 – Spanish" lang="es" hreflang="es" data-title="Normas ISO 9000" data-language-autonym="Español" data-language-local-name="Spanish" class="interlanguage-link-target"><span>Español</span></a></li><li class="interlanguage-link interwiki-eo mw-list-item"><a href="https://eo.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Esperanto" lang="eo" hreflang="eo" data-title="ISO 9000" data-language-autonym="Esperanto" data-language-local-name="Esperanto" class="interlanguage-link-target"><span>Esperanto</span></a></li><li class="interlanguage-link interwiki-eu mw-list-item"><a href="https://eu.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Basque" lang="eu" hreflang="eu" data-title="ISO 9000" data-language-autonym="Euskara" data-language-local-name="Basque" class="interlanguage-link-target"><span>Euskara</span></a></li><li class="interlanguage-link interwiki-fa mw-list-item"><a href="https://fa.wikipedia.org/wiki/%D8%A7%DB%8C%D8%B2%D9%88_%DB%B9%DB%B0%DB%B0%DB%B0" title="ایزو ۹۰۰۰ – Persian" lang="fa" hreflang="fa" data-title="ایزو ۹۰۰۰" data-language-autonym="فارسی" data-language-local-name="Persian" class="interlanguage-link-target"><span>فارسی</span></a></li><li class="interlanguage-link interwiki-fr mw-list-item"><a href="https://fr.wikipedia.org/wiki/S%C3%A9rie_des_normes_ISO_9000" title="Série des normes ISO 9000 – French" lang="fr" hreflang="fr" data-title="Série des normes ISO 9000" data-language-autonym="Français" data-language-local-name="French" class="interlanguage-link-target"><span>Français</span></a></li><li class="interlanguage-link interwiki-gl mw-list-item"><a href="https://gl.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Galician" lang="gl" hreflang="gl" data-title="ISO 9000" data-language-autonym="Galego" data-language-local-name="Galician" class="interlanguage-link-target"><span>Galego</span></a></li><li class="interlanguage-link interwiki-ko mw-list-item"><a href="https://ko.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Korean" lang="ko" hreflang="ko" data-title="ISO 9000" data-language-autonym="한국어" data-language-local-name="Korean" class="interlanguage-link-target"><span>한국어</span></a></li><li class="interlanguage-link interwiki-hy mw-list-item"><a href="https://hy.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Armenian" lang="hy" hreflang="hy" data-title="ISO 9000" data-language-autonym="Հայերեն" data-language-local-name="Armenian" class="interlanguage-link-target"><span>Հայերեն</span></a></li><li class="interlanguage-link interwiki-hi mw-list-item"><a href="https://hi.wikipedia.org/wiki/%E0%A4%86%E0%A4%87%E0%A4%8F%E0%A4%B8%E0%A4%93_%E0%A5%AF%E0%A5%A6%E0%A5%A6%E0%A5%A6" title="आइएसओ ९००० – Hindi" lang="hi" hreflang="hi" data-title="आइएसओ ९०००" data-language-autonym="हिन्दी" data-language-local-name="Hindi" class="interlanguage-link-target"><span>हिन्दी</span></a></li><li class="interlanguage-link interwiki-hr mw-list-item"><a href="https://hr.wikipedia.org/wiki/ISO_9001" title="ISO 9001 – Croatian" lang="hr" hreflang="hr" data-title="ISO 9001" data-language-autonym="Hrvatski" data-language-local-name="Croatian" class="interlanguage-link-target"><span>Hrvatski</span></a></li><li class="interlanguage-link interwiki-id mw-list-item"><a href="https://id.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Indonesian" lang="id" hreflang="id" data-title="ISO 9000" data-language-autonym="Bahasa Indonesia" data-language-local-name="Indonesian" class="interlanguage-link-target"><span>Bahasa Indonesia</span></a></li><li class="interlanguage-link interwiki-it mw-list-item"><a href="https://it.wikipedia.org/wiki/Norme_della_serie_ISO_9000" title="Norme della serie ISO 9000 – Italian" lang="it" hreflang="it" data-title="Norme della serie ISO 9000" data-language-autonym="Italiano" data-language-local-name="Italian" class="interlanguage-link-target"><span>Italiano</span></a></li><li class="interlanguage-link interwiki-he mw-list-item"><a href="https://he.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Hebrew" lang="he" hreflang="he" data-title="ISO 9000" data-language-autonym="עברית" data-language-local-name="Hebrew" class="interlanguage-link-target"><span>עברית</span></a></li><li class="interlanguage-link interwiki-kn mw-list-item"><a href="https://kn.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Kannada" lang="kn" hreflang="kn" data-title="ISO 9000" data-language-autonym="ಕನ್ನಡ" data-language-local-name="Kannada" class="interlanguage-link-target"><span>ಕನ್ನಡ</span></a></li><li class="interlanguage-link interwiki-lt mw-list-item"><a href="https://lt.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Lithuanian" lang="lt" hreflang="lt" data-title="ISO 9000" data-language-autonym="Lietuvių" data-language-local-name="Lithuanian" class="interlanguage-link-target"><span>Lietuvių</span></a></li><li class="interlanguage-link interwiki-hu mw-list-item"><a href="https://hu.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Hungarian" lang="hu" hreflang="hu" data-title="ISO 9000" data-language-autonym="Magyar" data-language-local-name="Hungarian" class="interlanguage-link-target"><span>Magyar</span></a></li><li class="interlanguage-link interwiki-mk mw-list-item"><a href="https://mk.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Macedonian" lang="mk" hreflang="mk" data-title="ISO 9000" data-language-autonym="Македонски" data-language-local-name="Macedonian" class="interlanguage-link-target"><span>Македонски</span></a></li><li class="interlanguage-link interwiki-nl mw-list-item"><a href="https://nl.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Dutch" lang="nl" hreflang="nl" data-title="ISO 9000" data-language-autonym="Nederlands" data-language-local-name="Dutch" class="interlanguage-link-target"><span>Nederlands</span></a></li><li class="interlanguage-link interwiki-ne mw-list-item"><a href="https://ne.wikipedia.org/wiki/%E0%A4%86%E0%A4%87%E0%A4%8F%E0%A4%B8%E0%A4%93_%E0%A5%AF%E0%A5%A6%E0%A5%A6%E0%A5%A6" title="आइएसओ ९००० – Nepali" lang="ne" hreflang="ne" data-title="आइएसओ ९०००" data-language-autonym="नेपाली" data-language-local-name="Nepali" class="interlanguage-link-target"><span>नेपाली</span></a></li><li class="interlanguage-link interwiki-ja mw-list-item"><a href="https://ja.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Japanese" lang="ja" hreflang="ja" data-title="ISO 9000" data-language-autonym="日本語" data-language-local-name="Japanese" class="interlanguage-link-target"><span>日本語</span></a></li><li class="interlanguage-link interwiki-no mw-list-item"><a href="https://no.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Norwegian Bokmål" lang="nb" hreflang="nb" data-title="ISO 9000" data-language-autonym="Norsk bokmål" data-language-local-name="Norwegian Bokmål" class="interlanguage-link-target"><span>Norsk bokmål</span></a></li><li class="interlanguage-link interwiki-ps mw-list-item"><a href="https://ps.wikipedia.org/wiki/%D8%A7%DB%8C%D8%B2%D9%88_%DB%B9%DB%B0%DB%B0%DB%B0" title="ایزو ۹۰۰۰ – Pashto" lang="ps" hreflang="ps" data-title="ایزو ۹۰۰۰" data-language-autonym="پښتو" data-language-local-name="Pashto" class="interlanguage-link-target"><span>پښتو</span></a></li><li class="interlanguage-link interwiki-pl mw-list-item"><a href="https://pl.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Polish" lang="pl" hreflang="pl" data-title="ISO 9000" data-language-autonym="Polski" data-language-local-name="Polish" class="interlanguage-link-target"><span>Polski</span></a></li><li class="interlanguage-link interwiki-pt mw-list-item"><a href="https://pt.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Portuguese" lang="pt" hreflang="pt" data-title="ISO 9000" data-language-autonym="Português" data-language-local-name="Portuguese" class="interlanguage-link-target"><span>Português</span></a></li><li class="interlanguage-link interwiki-ru mw-list-item"><a href="https://ru.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Russian" lang="ru" hreflang="ru" data-title="ISO 9000" data-language-autonym="Русский" data-language-local-name="Russian" class="interlanguage-link-target"><span>Русский</span></a></li><li class="interlanguage-link interwiki-sq mw-list-item"><a href="https://sq.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Albanian" lang="sq" hreflang="sq" data-title="ISO 9000" data-language-autonym="Shqip" data-language-local-name="Albanian" class="interlanguage-link-target"><span>Shqip</span></a></li><li class="interlanguage-link interwiki-sk mw-list-item"><a href="https://sk.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Slovak" lang="sk" hreflang="sk" data-title="ISO 9000" data-language-autonym="Slovenčina" data-language-local-name="Slovak" class="interlanguage-link-target"><span>Slovenčina</span></a></li><li class="interlanguage-link interwiki-sr mw-list-item"><a href="https://sr.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Serbian" lang="sr" hreflang="sr" data-title="ISO 9000" data-language-autonym="Српски / srpski" data-language-local-name="Serbian" class="interlanguage-link-target"><span>Српски / srpski</span></a></li><li class="interlanguage-link interwiki-fi mw-list-item"><a href="https://fi.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Finnish" lang="fi" hreflang="fi" data-title="ISO 9000" data-language-autonym="Suomi" data-language-local-name="Finnish" class="interlanguage-link-target"><span>Suomi</span></a></li><li class="interlanguage-link interwiki-sv mw-list-item"><a href="https://sv.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Swedish" lang="sv" hreflang="sv" data-title="ISO 9000" data-language-autonym="Svenska" data-language-local-name="Swedish" class="interlanguage-link-target"><span>Svenska</span></a></li><li class="interlanguage-link interwiki-ta mw-list-item"><a href="https://ta.wikipedia.org/wiki/%E0%AE%90.%E0%AE%8E%E0%AE%9A%E0%AF%81.%E0%AE%93_9000" title="ஐ.எசு.ஓ 9000 – Tamil" lang="ta" hreflang="ta" data-title="ஐ.எசு.ஓ 9000" data-language-autonym="தமிழ்" data-language-local-name="Tamil" class="interlanguage-link-target"><span>தமிழ்</span></a></li><li class="interlanguage-link interwiki-th mw-list-item"><a href="https://th.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Thai" lang="th" hreflang="th" data-title="ISO 9000" data-language-autonym="ไทย" data-language-local-name="Thai" class="interlanguage-link-target"><span>ไทย</span></a></li><li class="interlanguage-link interwiki-tr mw-list-item"><a href="https://tr.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Turkish" lang="tr" hreflang="tr" data-title="ISO 9000" data-language-autonym="Türkçe" data-language-local-name="Turkish" class="interlanguage-link-target"><span>Türkçe</span></a></li><li class="interlanguage-link interwiki-uk mw-list-item"><a href="https://uk.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Ukrainian" lang="uk" hreflang="uk" data-title="ISO 9000" data-language-autonym="Українська" data-language-local-name="Ukrainian" class="interlanguage-link-target"><span>Українська</span></a></li><li class="interlanguage-link interwiki-vi mw-list-item"><a href="https://vi.wikipedia.org/wiki/B%E1%BB%99_ti%C3%AAu_chu%E1%BA%A9n_ISO_9000" title="Bộ tiêu chuẩn ISO 9000 – Vietnamese" lang="vi" hreflang="vi" data-title="Bộ tiêu chuẩn ISO 9000" data-language-autonym="Tiếng Việt" data-language-local-name="Vietnamese" class="interlanguage-link-target"><span>Tiếng Việt</span></a></li><li class="interlanguage-link interwiki-yo mw-list-item"><a href="https://yo.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Yoruba" lang="yo" hreflang="yo" data-title="ISO 9000" data-language-autonym="Yorùbá" data-language-local-name="Yoruba" class="interlanguage-link-target"><span>Yorùbá</span></a></li><li class="interlanguage-link interwiki-zh mw-list-item"><a href="https://zh.wikipedia.org/wiki/ISO_9000" title="ISO 9000 – Chinese" lang="zh" hreflang="zh" data-title="ISO 9000" data-language-autonym="中文" data-language-local-name="Chinese" class="interlanguage-link-target"><span>中文</span></a></li> </ul> <div class="after-portlet after-portlet-lang"><span class="wb-langlinks-edit wb-langlinks-link"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q206008#sitelinks-wikipedia" title="Edit interlanguage links" class="wbc-editpage">Edit links</a></span></div> </div> </div> </div> </header> <div class="vector-page-toolbar"> <div class="vector-page-toolbar-container"> <div id="left-navigation"> <nav aria-label="Namespaces"> <div id="p-associated-pages" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-associated-pages" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-nstab-main" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/ISO_9000_family" title="View the content page [c]" accesskey="c"><span>Article</span></a></li><li id="ca-talk" class="vector-tab-noicon mw-list-item"><a href="/wiki/Talk:ISO_9000_family" rel="discussion" title="Discuss improvements to the content page [t]" accesskey="t"><span>Talk</span></a></li> </ul> </div> </div> <div id="vector-variants-dropdown" class="vector-dropdown emptyPortlet" > <input type="checkbox" id="vector-variants-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-variants-dropdown" class="vector-dropdown-checkbox " aria-label="Change language variant" > <label id="vector-variants-dropdown-label" for="vector-variants-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">English</span> </label> <div class="vector-dropdown-content"> <div id="p-variants" class="vector-menu mw-portlet mw-portlet-variants emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> </div> </div> </nav> </div> <div id="right-navigation" class="vector-collapsible"> <nav aria-label="Views"> <div id="p-views" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-views" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-view" class="selected vector-tab-noicon mw-list-item"><a href="/wiki/ISO_9000_family"><span>Read</span></a></li><li id="ca-edit" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=ISO_9000_family&action=edit" title="Edit this page [e]" accesskey="e"><span>Edit</span></a></li><li id="ca-history" class="vector-tab-noicon mw-list-item"><a href="/w/index.php?title=ISO_9000_family&action=history" title="Past revisions of this page [h]" accesskey="h"><span>View history</span></a></li> </ul> </div> </div> </nav> <nav class="vector-page-tools-landmark" aria-label="Page tools"> <div id="vector-page-tools-dropdown" class="vector-dropdown vector-page-tools-dropdown" > <input type="checkbox" id="vector-page-tools-dropdown-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-tools-dropdown" class="vector-dropdown-checkbox " aria-label="Tools" > <label id="vector-page-tools-dropdown-label" for="vector-page-tools-dropdown-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">Tools</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-tools-unpinned-container" class="vector-unpinned-container"> <div id="vector-page-tools" class="vector-page-tools vector-pinnable-element"> <div class="vector-pinnable-header vector-page-tools-pinnable-header vector-pinnable-header-unpinned" data-feature-name="page-tools-pinned" data-pinnable-element-id="vector-page-tools" data-pinned-container-id="vector-page-tools-pinned-container" data-unpinned-container-id="vector-page-tools-unpinned-container" > <div class="vector-pinnable-header-label">Tools</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-page-tools.pin">move to sidebar</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-page-tools.unpin">hide</button> </div> <div id="p-cactions" class="vector-menu mw-portlet mw-portlet-cactions emptyPortlet vector-has-collapsible-items" title="More options" > <div class="vector-menu-heading"> Actions </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-more-view" class="selected vector-more-collapsible-item mw-list-item"><a href="/wiki/ISO_9000_family"><span>Read</span></a></li><li id="ca-more-edit" class="vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=ISO_9000_family&action=edit" title="Edit this page [e]" accesskey="e"><span>Edit</span></a></li><li id="ca-more-history" class="vector-more-collapsible-item mw-list-item"><a href="/w/index.php?title=ISO_9000_family&action=history"><span>View history</span></a></li> </ul> </div> </div> <div id="p-tb" class="vector-menu mw-portlet mw-portlet-tb" > <div class="vector-menu-heading"> General </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="t-whatlinkshere" class="mw-list-item"><a href="/wiki/Special:WhatLinksHere/ISO_9000_family" title="List of all English Wikipedia pages containing links to this page [j]" accesskey="j"><span>What links here</span></a></li><li id="t-recentchangeslinked" class="mw-list-item"><a href="/wiki/Special:RecentChangesLinked/ISO_9000_family" rel="nofollow" title="Recent changes in pages linked from this page [k]" accesskey="k"><span>Related changes</span></a></li><li id="t-upload" class="mw-list-item"><a href="/wiki/Wikipedia:File_Upload_Wizard" title="Upload files [u]" accesskey="u"><span>Upload file</span></a></li><li id="t-specialpages" class="mw-list-item"><a href="/wiki/Special:SpecialPages" title="A list of all special pages [q]" accesskey="q"><span>Special pages</span></a></li><li id="t-permalink" class="mw-list-item"><a href="/w/index.php?title=ISO_9000_family&oldid=1256135724" title="Permanent link to this revision of this page"><span>Permanent link</span></a></li><li id="t-info" class="mw-list-item"><a href="/w/index.php?title=ISO_9000_family&action=info" title="More information about this page"><span>Page information</span></a></li><li id="t-cite" class="mw-list-item"><a href="/w/index.php?title=Special:CiteThisPage&page=ISO_9000_family&id=1256135724&wpFormIdentifier=titleform" title="Information on how to cite this page"><span>Cite this page</span></a></li><li id="t-urlshortener" class="mw-list-item"><a href="/w/index.php?title=Special:UrlShortener&url=https%3A%2F%2Fen.wikipedia.org%2Fwiki%2FISO_9000_family"><span>Get shortened URL</span></a></li><li id="t-urlshortener-qrcode" class="mw-list-item"><a href="/w/index.php?title=Special:QrCode&url=https%3A%2F%2Fen.wikipedia.org%2Fwiki%2FISO_9000_family"><span>Download QR code</span></a></li> </ul> </div> </div> <div id="p-coll-print_export" class="vector-menu mw-portlet mw-portlet-coll-print_export" > <div class="vector-menu-heading"> Print/export </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="coll-download-as-rl" class="mw-list-item"><a href="/w/index.php?title=Special:DownloadAsPdf&page=ISO_9000_family&action=show-download-screen" title="Download this page as a PDF file"><span>Download as PDF</span></a></li><li id="t-print" class="mw-list-item"><a href="/w/index.php?title=ISO_9000_family&printable=yes" title="Printable version of this page [p]" accesskey="p"><span>Printable version</span></a></li> </ul> </div> </div> <div id="p-wikibase-otherprojects" class="vector-menu mw-portlet mw-portlet-wikibase-otherprojects" > <div class="vector-menu-heading"> In other projects </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li class="wb-otherproject-link wb-otherproject-commons mw-list-item"><a href="https://commons.wikimedia.org/wiki/Category:ISO_9001" hreflang="en"><span>Wikimedia Commons</span></a></li><li id="t-wikibase" class="wb-otherproject-link wb-otherproject-wikibase-dataitem mw-list-item"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q206008" title="Structured data on this page hosted by Wikidata [g]" accesskey="g"><span>Wikidata item</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </nav> </div> </div> </div> <div class="vector-column-end"> <div class="vector-sticky-pinned-container"> <nav class="vector-page-tools-landmark" aria-label="Page tools"> <div id="vector-page-tools-pinned-container" class="vector-pinned-container"> </div> </nav> <nav class="vector-appearance-landmark" aria-label="Appearance"> <div id="vector-appearance-pinned-container" class="vector-pinned-container"> <div id="vector-appearance" class="vector-appearance vector-pinnable-element"> <div class="vector-pinnable-header vector-appearance-pinnable-header vector-pinnable-header-pinned" data-feature-name="appearance-pinned" data-pinnable-element-id="vector-appearance" data-pinned-container-id="vector-appearance-pinned-container" data-unpinned-container-id="vector-appearance-unpinned-container" > <div class="vector-pinnable-header-label">Appearance</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-appearance.pin">move to sidebar</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-appearance.unpin">hide</button> </div> </div> </div> </nav> </div> </div> <div id="bodyContent" class="vector-body" aria-labelledby="firstHeading" data-mw-ve-target-container> <div class="vector-body-before-content"> <div class="mw-indicators"> </div> <div id="siteSub" class="noprint">From Wikipedia, the free encyclopedia</div> </div> <div id="contentSub"><div id="mw-content-subtitle"><span class="mw-redirectedfrom">(Redirected from <a href="/w/index.php?title=ISO_9000&redirect=no" class="mw-redirect" title="ISO 9000">ISO 9000</a>)</span></div></div> <div id="mw-content-text" class="mw-body-content"><div class="mw-content-ltr mw-parser-output" lang="en" dir="ltr"><div class="shortdescription nomobile noexcerpt noprint searchaux" style="display:none">Set of quality management standards</div> <p class="mw-empty-elt"> </p> <style data-mw-deduplicate="TemplateStyles:r1251242444">.mw-parser-output .ambox{border:1px solid #a2a9b1;border-left:10px solid #36c;background-color:#fbfbfb;box-sizing:border-box}.mw-parser-output .ambox+link+.ambox,.mw-parser-output .ambox+link+style+.ambox,.mw-parser-output .ambox+link+link+.ambox,.mw-parser-output .ambox+.mw-empty-elt+link+.ambox,.mw-parser-output .ambox+.mw-empty-elt+link+style+.ambox,.mw-parser-output .ambox+.mw-empty-elt+link+link+.ambox{margin-top:-1px}html body.mediawiki .mw-parser-output .ambox.mbox-small-left{margin:4px 1em 4px 0;overflow:hidden;width:238px;border-collapse:collapse;font-size:88%;line-height:1.25em}.mw-parser-output .ambox-speedy{border-left:10px solid #b32424;background-color:#fee7e6}.mw-parser-output .ambox-delete{border-left:10px solid #b32424}.mw-parser-output .ambox-content{border-left:10px solid #f28500}.mw-parser-output .ambox-style{border-left:10px solid #fc3}.mw-parser-output .ambox-move{border-left:10px solid #9932cc}.mw-parser-output .ambox-protection{border-left:10px solid #a2a9b1}.mw-parser-output .ambox .mbox-text{border:none;padding:0.25em 0.5em;width:100%}.mw-parser-output .ambox .mbox-image{border:none;padding:2px 0 2px 0.5em;text-align:center}.mw-parser-output .ambox .mbox-imageright{border:none;padding:2px 0.5em 2px 0;text-align:center}.mw-parser-output .ambox .mbox-empty-cell{border:none;padding:0;width:1px}.mw-parser-output .ambox .mbox-image-div{width:52px}@media(min-width:720px){.mw-parser-output .ambox{margin:0 10%}}@media print{body.ns-0 .mw-parser-output .ambox{display:none!important}}</style><style data-mw-deduplicate="TemplateStyles:r1248332772">.mw-parser-output .multiple-issues-text{width:95%;margin:0.2em 0}.mw-parser-output .multiple-issues-text>.mw-collapsible-content{margin-top:0.3em}.mw-parser-output .compact-ambox .ambox{border:none;border-collapse:collapse;background-color:transparent;margin:0 0 0 1.6em!important;padding:0!important;width:auto;display:block}body.mediawiki .mw-parser-output .compact-ambox .ambox.mbox-small-left{font-size:100%;width:auto;margin:0}.mw-parser-output .compact-ambox .ambox .mbox-text{padding:0!important;margin:0!important}.mw-parser-output .compact-ambox .ambox .mbox-text-span{display:list-item;line-height:1.5em;list-style-type:disc}body.skin-minerva .mw-parser-output .multiple-issues-text>.mw-collapsible-toggle,.mw-parser-output .compact-ambox .ambox .mbox-image,.mw-parser-output .compact-ambox .ambox .mbox-imageright,.mw-parser-output .compact-ambox .ambox .mbox-empty-cell,.mw-parser-output .compact-ambox .hide-when-compact{display:none}</style><table class="box-Multiple_issues plainlinks metadata ambox ambox-content ambox-multiple_issues compact-ambox" role="presentation"><tbody><tr><td class="mbox-image"><div class="mbox-image-div"><span typeof="mw:File"><span><img alt="" src="//upload.wikimedia.org/wikipedia/en/thumb/b/b4/Ambox_important.svg/40px-Ambox_important.svg.png" decoding="async" width="40" height="40" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/b/b4/Ambox_important.svg/60px-Ambox_important.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/b/b4/Ambox_important.svg/80px-Ambox_important.svg.png 2x" data-file-width="40" data-file-height="40" /></span></span></div></td><td class="mbox-text"><div class="mbox-text-span"><div class="multiple-issues-text mw-collapsible"><b>This article has multiple issues.</b> Please help <b><a href="/wiki/Special:EditPage/ISO_9000_family" title="Special:EditPage/ISO 9000 family">improve it</a></b> or discuss these issues on the <b><a href="/wiki/Talk:ISO_9000_family" title="Talk:ISO 9000 family">talk page</a></b>. <small><i>(<a href="/wiki/Help:Maintenance_template_removal" title="Help:Maintenance template removal">Learn how and when to remove these messages</a>)</i></small> <div class="mw-collapsible-content"> <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1251242444"><table class="box-Technical plainlinks metadata ambox ambox-style ambox-technical" role="presentation"><tbody><tr><td class="mbox-image"><div class="mbox-image-div"><span typeof="mw:File"><span><img alt="" src="//upload.wikimedia.org/wikipedia/en/thumb/f/f2/Edit-clear.svg/40px-Edit-clear.svg.png" decoding="async" width="40" height="40" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/f/f2/Edit-clear.svg/60px-Edit-clear.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/f/f2/Edit-clear.svg/80px-Edit-clear.svg.png 2x" data-file-width="48" data-file-height="48" /></span></span></div></td><td class="mbox-text"><div class="mbox-text-span">This article <b>may be too technical for most readers to understand</b>.<span class="hide-when-compact"> Please <a class="external text" href="https://en.wikipedia.org/w/index.php?title=ISO_9000_family&action=edit">help improve it</a> to <a href="/wiki/Wikipedia:Make_technical_articles_understandable" title="Wikipedia:Make technical articles understandable">make it understandable to non-experts</a>, without removing the technical details.</span> <span class="date-container"><i>(<span class="date">October 2015</span>)</i></span><span class="hide-when-compact"><i> (<small><a href="/wiki/Help:Maintenance_template_removal" title="Help:Maintenance template removal">Learn how and when to remove this message</a></small>)</i></span></div></td></tr></tbody></table> <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1251242444"><table class="box-Primary_sources plainlinks metadata ambox ambox-content ambox-Primary_sources" role="presentation"><tbody><tr><td class="mbox-image"><div class="mbox-image-div"><span typeof="mw:File"><a href="/wiki/File:Question_book-new.svg" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/en/thumb/9/99/Question_book-new.svg/50px-Question_book-new.svg.png" decoding="async" width="50" height="39" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/9/99/Question_book-new.svg/75px-Question_book-new.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/9/99/Question_book-new.svg/100px-Question_book-new.svg.png 2x" data-file-width="512" data-file-height="399" /></a></span></div></td><td class="mbox-text"><div class="mbox-text-span">This article <b>relies excessively on <a href="/wiki/Wikipedia:Verifiability" title="Wikipedia:Verifiability">references</a> to <a href="/wiki/Wikipedia:No_original_research#Primary,_secondary_and_tertiary_sources" title="Wikipedia:No original research">primary sources</a></b>.<span class="hide-when-compact"> Please improve this article by adding <a href="/wiki/Wikipedia:No_original_research#Primary,_secondary_and_tertiary_sources" title="Wikipedia:No original research">secondary or tertiary sources</a>. <br /><small><span class="plainlinks"><i>Find sources:</i> <a rel="nofollow" class="external text" href="https://www.google.com/search?as_eq=wikipedia&q=%22ISO+9000+family%22">"ISO 9000 family"</a> – <a rel="nofollow" class="external text" href="https://www.google.com/search?tbm=nws&q=%22ISO+9000+family%22+-wikipedia&tbs=ar:1">news</a> <b>·</b> <a rel="nofollow" class="external text" href="https://www.google.com/search?&q=%22ISO+9000+family%22&tbs=bkt:s&tbm=bks">newspapers</a> <b>·</b> <a rel="nofollow" class="external text" href="https://www.google.com/search?tbs=bks:1&q=%22ISO+9000+family%22+-wikipedia">books</a> <b>·</b> <a rel="nofollow" class="external text" href="https://scholar.google.com/scholar?q=%22ISO+9000+family%22">scholar</a> <b>·</b> <a rel="nofollow" class="external text" href="https://www.jstor.org/action/doBasicSearch?Query=%22ISO+9000+family%22&acc=on&wc=on">JSTOR</a></span></small></span> <span class="date-container"><i>(<span class="date">March 2012</span>)</i></span><span class="hide-when-compact"><i> (<small><a href="/wiki/Help:Maintenance_template_removal" title="Help:Maintenance template removal">Learn how and when to remove this message</a></small>)</i></span></div></td></tr></tbody></table> </div> </div><span class="hide-when-compact"><i> (<small><a href="/wiki/Help:Maintenance_template_removal" title="Help:Maintenance template removal">Learn how and when to remove this message</a></small>)</i></span></div></td></tr></tbody></table> <p>The <b>ISO 9000 family</b> is a set of five <a href="/wiki/Quality_management_systems" class="mw-redirect" title="Quality management systems">quality management systems</a> (QMS) standards by the <a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">International Organization for Standardization</a> (ISO) which help <a href="/wiki/Organizations" class="mw-redirect" title="Organizations">organizations</a> ensure that they meet <a href="/wiki/Customer" title="Customer">customer</a> and other <a href="/wiki/Stakeholder_(corporate)" title="Stakeholder (corporate)">stakeholder</a> needs within the statutory and regulatory requirements related to a product or service.<sup id="cite_ref-1" class="reference"><a href="#cite_note-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> The ISO refers to the set of standards as a "family", bringing together the standard for quality management systems and a set of "supporting standards",<sup id="cite_ref-2" class="reference"><a href="#cite_note-2"><span class="cite-bracket">[</span>2<span class="cite-bracket">]</span></a></sup> and their presentation as a family facilitates their integrated application within an organisation.<sup id="cite_ref-3" class="reference"><a href="#cite_note-3"><span class="cite-bracket">[</span>3<span class="cite-bracket">]</span></a></sup> ISO 9000 deals with the fundamentals and vocabulary of QMS,<sup id="cite_ref-Tsim,_Yeung,_Leung_2002_4-0" class="reference"><a href="#cite_note-Tsim,_Yeung,_Leung_2002-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup> including the seven <a href="/wiki/Quality_management" title="Quality management">quality management</a> principles that underlie the family of standards.<sup id="cite_ref-Tsim,_Yeung,_Leung_2002_4-1" class="reference"><a href="#cite_note-Tsim,_Yeung,_Leung_2002-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-iso.org_5-0" class="reference"><a href="#cite_note-iso.org-5"><span class="cite-bracket">[</span>5<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-6" class="reference"><a href="#cite_note-6"><span class="cite-bracket">[</span>6<span class="cite-bracket">]</span></a></sup> <a href="/wiki/ISO_9001" class="mw-redirect" title="ISO 9001">ISO 9001</a> deals with the requirements that organizations wishing to meet the standard must fulfill.<sup id="cite_ref-7" class="reference"><a href="#cite_note-7"><span class="cite-bracket">[</span>7<span class="cite-bracket">]</span></a></sup> A companion document, ISO/TS 9002, provides guidelines for the application of ISO 9001.<sup id="cite_ref-8" class="reference"><a href="#cite_note-8"><span class="cite-bracket">[</span>8<span class="cite-bracket">]</span></a></sup> ISO 9004 gives guidance on achieving sustained organizational success.<sup id="cite_ref-9" class="reference"><a href="#cite_note-9"><span class="cite-bracket">[</span>9<span class="cite-bracket">]</span></a></sup> </p><p>Third-party certification bodies confirm that organizations meet the requirements of ISO 9001. Over one million organizations worldwide<sup id="cite_ref-10" class="reference"><a href="#cite_note-10"><span class="cite-bracket">[</span>10<span class="cite-bracket">]</span></a></sup> are independently certified, making ISO 9001 one of the most widely used management tools in the world today. However, the ISO certification process has been criticised <sup id="cite_ref-clifford_11-0" class="reference"><a href="#cite_note-clifford-11"><span class="cite-bracket">[</span>11<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-wilson_12-0" class="reference"><a href="#cite_note-wilson-12"><span class="cite-bracket">[</span>12<span class="cite-bracket">]</span></a></sup><sup class="noprint Inline-Template" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Verifiability#Self-published_sources" title="Wikipedia:Verifiability"><span title="The material near this tag may rely on a self-published source. (March 2012)">self-published source?</span></a></i>]</sup> as being wasteful and not being useful for all organizations.<sup id="cite_ref-seddon_13-0" class="reference"><a href="#cite_note-seddon-13"><span class="cite-bracket">[</span>13<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-seddon2_14-0" class="reference"><a href="#cite_note-seddon2-14"><span class="cite-bracket">[</span>14<span class="cite-bracket">]</span></a></sup> </p> <meta property="mw:PageProp/toc" /> <div class="mw-heading mw-heading2"><h2 id="Background">Background</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=1" title="Edit section: Background"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>ISO 9000 was first published in 1987 by the <a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">International Organization for Standardization</a> (ISO).<sup id="cite_ref-15" class="reference"><a href="#cite_note-15"><span class="cite-bracket">[</span>15<span class="cite-bracket">]</span></a></sup> It was based on the BS 5750 series of standards from <a href="/wiki/BSI_Group" title="BSI Group">BSI</a> that were proposed to ISO in 1979.<sup id="cite_ref-16" class="reference"><a href="#cite_note-16"><span class="cite-bracket">[</span>16<span class="cite-bracket">]</span></a></sup> However, its history can be traced back some twenty years before that, to the publication of <a href="/wiki/Government_procurement" title="Government procurement">government procurement</a> standards, such as the <a href="/wiki/United_States_Department_of_Defense" title="United States Department of Defense">United States Department of Defense</a> MIL-Q-9858 standard in 1959, and the United Kingdom's Def Stan 05–21 and 05–24. Large organizations that supplied government procurement agencies often had to comply with a variety of quality assurance requirements for each contract awarded, which led the defense industry to adopt mutual recognition of NATO AQAP, MIL-Q, and Def Stan standards. Eventually, industries adopted ISO 9000 instead of forcing contractors to adopt multiple—and often similar—requirements.<sup id="cite_ref-17" class="reference"><a href="#cite_note-17"><span class="cite-bracket">[</span>17<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Reasons_for_use">Reasons for use</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=2" title="Edit section: Reasons for use"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The global adoption of ISO 9001 may be attributable to several factors. In the early days, the ISO 9001 (9002 and 9003) requirements were intended to be used by procuring organizations, such as contractors and design activities, as the basis of contractual arrangements with their suppliers. This helped reduce the need for subcontract supplier quality development by establishing basic requirements for a supplier to assure product quality. The ISO 9001 requirements could be tailored to meet specific contractual situations, depending on the complexity of the product, business type (design responsibility, manufacture only, distribution, servicing, etc.), and risk to the procurer. For example, the food industry combined the ISO 9000 series with <a href="/wiki/HACCP" class="mw-redirect" title="HACCP">HACCP</a> as a single management system. <sup id="cite_ref-18" class="reference"><a href="#cite_note-18"><span class="cite-bracket">[</span>18<span class="cite-bracket">]</span></a></sup> <sup id="cite_ref-19" class="reference"><a href="#cite_note-19"><span class="cite-bracket">[</span>19<span class="cite-bracket">]</span></a></sup> If a chosen supplier was weak in the controls of their measurement equipment (calibration), and hence QC/inspection results, that specific requirement would be invoked in the contract. Adopting a single quality assurance requirement also leads to cost savings throughout the supply chain by reducing the administrative burden of maintaining multiple sets of quality manuals and procedures. </p><p>A few years later, the <a href="/wiki/UK_Government" class="mw-redirect" title="UK Government">UK Government</a> took steps to improve national competitiveness following the publication of a <a href="/wiki/White_paper" title="White paper">white paper</a> on Standards, Quality and International Competitiveness, Cmd 8621,<sup id="cite_ref-20" class="reference"><a href="#cite_note-20"><span class="cite-bracket">[</span>20<span class="cite-bracket">]</span></a></sup> and Third-Party Certification of Quality Management Systems was born under the auspices of the National Accreditation Council of Certification Bodies (NACCB), which has become the <a href="/wiki/United_Kingdom_Accreditation_Service" title="United Kingdom Accreditation Service">United Kingdom Accreditation Service (UKAS)</a>. </p><p>In addition to many stakeholders' benefits, several studies have identified significant financial benefits for organizations certified to ISO 9001, with an ISO analysis of 42 studies showing that implementing the standard enhances financial performance.<sup id="cite_ref-21" class="reference"><a href="#cite_note-21"><span class="cite-bracket">[</span>21<span class="cite-bracket">]</span></a></sup> Corbett <i>et al.</i> showed that certified organizations achieved a superior <a href="/wiki/Return_on_assets" title="Return on assets">return on assets</a><sup id="cite_ref-22" class="reference"><a href="#cite_note-22"><span class="cite-bracket">[</span>22<span class="cite-bracket">]</span></a></sup> compared to otherwise similar organizations without certification.<sup id="cite_ref-Corbett,_Montes-Sancho,_Kirsch_2005_23-0" class="reference"><a href="#cite_note-Corbett,_Montes-Sancho,_Kirsch_2005-23"><span class="cite-bracket">[</span>23<span class="cite-bracket">]</span></a></sup> </p><p>Heras <i>et al.</i> found similarly superior performance<sup id="cite_ref-Corbett,_Montes-Sancho,_Kirsch_2005_23-1" class="reference"><a href="#cite_note-Corbett,_Montes-Sancho,_Kirsch_2005-23"><span class="cite-bracket">[</span>23<span class="cite-bracket">]</span></a></sup> and demonstrated that this was statistically significant and not a function of organization size.<sup id="cite_ref-eps.udg.es_24-0" class="reference"><a href="#cite_note-eps.udg.es-24"><span class="cite-bracket">[</span>24<span class="cite-bracket">]</span></a></sup> Naveha and Marcus claimed that implementing ISO 9001 led to superior operational performance in the <a href="/wiki/Automotive_industry_in_the_United_States" title="Automotive industry in the United States">U.S. automotive industry</a>.<sup id="cite_ref-25" class="reference"><a href="#cite_note-25"><span class="cite-bracket">[</span>25<span class="cite-bracket">]</span></a></sup> Sharma identified similar improvements in operating performance and linked this to superior financial performance.<sup id="cite_ref-Sharma2005_26-0" class="reference"><a href="#cite_note-Sharma2005-26"><span class="cite-bracket">[</span>26<span class="cite-bracket">]</span></a></sup> Chow-Chua <i>et al.</i> showed better overall financial performance was achieved for companies in Denmark.<sup id="cite_ref-27" class="reference"><a href="#cite_note-27"><span class="cite-bracket">[</span>27<span class="cite-bracket">]</span></a></sup> Rajan and Tamimi (2003) showed that ISO 9001 certification resulted in superior stock market performance and suggested that shareholders were richly rewarded for the investment in an ISO 9001 system.<sup id="cite_ref-28" class="reference"><a href="#cite_note-28"><span class="cite-bracket">[</span>28<span class="cite-bracket">]</span></a></sup> </p><p>While the connection between superior financial performance and ISO 9001 may be seen from the examples cited, there remains no proof of direct causation, though <a href="/wiki/Longitudinal_study" title="Longitudinal study">longitudinal studies</a>, such as those of Corbett <i>et al.</i> (2005),<sup id="cite_ref-Corbett,_Montes-Sancho,_Kirsch_2005_23-2" class="reference"><a href="#cite_note-Corbett,_Montes-Sancho,_Kirsch_2005-23"><span class="cite-bracket">[</span>23<span class="cite-bracket">]</span></a></sup> may suggest it. Other writers, such as Heras <i>et al.</i> (2002),<sup id="cite_ref-eps.udg.es_24-1" class="reference"><a href="#cite_note-eps.udg.es-24"><span class="cite-bracket">[</span>24<span class="cite-bracket">]</span></a></sup> have indicated that while there is some evidence of this, the improvement is partly driven by the fact that there is a tendency for better-performing companies to seek ISO 9001 certification. </p><p>The mechanism for improving results has also been the subject of much research. Lo <i>et al.</i> (2007) identified operational improvements (e.g., cycle time reduction, inventory reductions) as following from certification.<sup id="cite_ref-29" class="reference"><a href="#cite_note-29"><span class="cite-bracket">[</span>29<span class="cite-bracket">]</span></a></sup> Internal process improvements in organizations lead to externally observable improvements.<sup id="cite_ref-30" class="reference"><a href="#cite_note-30"><span class="cite-bracket">[</span>30<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-31" class="reference"><a href="#cite_note-31"><span class="cite-bracket">[</span>31<span class="cite-bracket">]</span></a></sup> The benefit of increased international trade and domestic market share, in addition to the internal benefits such as <a href="/wiki/Customer_satisfaction" title="Customer satisfaction">customer satisfaction</a>, interdepartmental communications, work processes, and customer/supplier partnerships derived, far exceeds any and all initial investment.<sup id="cite_ref-Alcorn1995_32-0" class="reference"><a href="#cite_note-Alcorn1995-32"><span class="cite-bracket">[</span>32<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Global_adoption">Global adoption</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=3" title="Edit section: Global adoption"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The increase in ISO 9001 certification is shown in the tables below. </p> <table class="wikitable" style="text-align:center"> <caption>Worldwide total of ISO 9001 certificates (end of each year) </caption> <tbody><tr> <th>2000<sup id="cite_ref-2003survey_33-0" class="reference"><a href="#cite_note-2003survey-33"><span class="cite-bracket">[</span>33<span class="cite-bracket">]</span></a></sup></th> <th>2001<sup id="cite_ref-2003survey_33-1" class="reference"><a href="#cite_note-2003survey-33"><span class="cite-bracket">[</span>33<span class="cite-bracket">]</span></a></sup></th> <th>2002<sup id="cite_ref-2003survey_33-2" class="reference"><a href="#cite_note-2003survey-33"><span class="cite-bracket">[</span>33<span class="cite-bracket">]</span></a></sup></th> <th>2003<sup id="cite_ref-2003survey_33-3" class="reference"><a href="#cite_note-2003survey-33"><span class="cite-bracket">[</span>33<span class="cite-bracket">]</span></a></sup></th> <th>2004<sup id="cite_ref-2008survey_34-0" class="reference"><a href="#cite_note-2008survey-34"><span class="cite-bracket">[</span>34<span class="cite-bracket">]</span></a></sup></th> <th>2005<sup id="cite_ref-2008survey_34-1" class="reference"><a href="#cite_note-2008survey-34"><span class="cite-bracket">[</span>34<span class="cite-bracket">]</span></a></sup></th> <th>2006<sup id="cite_ref-2008survey_34-2" class="reference"><a href="#cite_note-2008survey-34"><span class="cite-bracket">[</span>34<span class="cite-bracket">]</span></a></sup></th> <th>2007<sup id="cite_ref-2008survey_34-3" class="reference"><a href="#cite_note-2008survey-34"><span class="cite-bracket">[</span>34<span class="cite-bracket">]</span></a></sup> </th></tr> <tr> <td>409,421</td> <td>510,616</td> <td>561,747</td> <td>567,985</td> <td>660,132</td> <td>773,867</td> <td>896,929</td> <td>951,486 </td></tr> <tr> <th>2008<sup id="cite_ref-2009survey_35-0" class="reference"><a href="#cite_note-2009survey-35"><span class="cite-bracket">[</span>35<span class="cite-bracket">]</span></a></sup></th> <th>2009<sup id="cite_ref-2009survey_35-1" class="reference"><a href="#cite_note-2009survey-35"><span class="cite-bracket">[</span>35<span class="cite-bracket">]</span></a></sup></th> <th>2010<sup id="cite_ref-2011ES_36-0" class="reference"><a href="#cite_note-2011ES-36"><span class="cite-bracket">[</span>36<span class="cite-bracket">]</span></a></sup></th> <th>2011<sup id="cite_ref-2011ES_36-1" class="reference"><a href="#cite_note-2011ES-36"><span class="cite-bracket">[</span>36<span class="cite-bracket">]</span></a></sup></th> <th>2012<sup id="cite_ref-2014table_37-0" class="reference"><a href="#cite_note-2014table-37"><span class="cite-bracket">[</span>37<span class="cite-bracket">]</span></a></sup></th> <th>2013<sup id="cite_ref-2014ES_38-0" class="reference"><a href="#cite_note-2014ES-38"><span class="cite-bracket">[</span>38<span class="cite-bracket">]</span></a></sup></th> <th>2014<sup id="cite_ref-2014ES_38-1" class="reference"><a href="#cite_note-2014ES-38"><span class="cite-bracket">[</span>38<span class="cite-bracket">]</span></a></sup> </th></tr> <tr> <td>982,832</td> <td>1,064,785</td> <td>1,118,510</td> <td>1,111,698</td> <td>1,096,987</td> <td>1,126,460</td> <td>1,138,155 </td></tr></tbody></table> <table class="wikitable" style="text-align:right"> <caption>Top 10 countries for ISO 9001 certificates (2014)<sup id="cite_ref-2014table_37-1" class="reference"><a href="#cite_note-2014table-37"><span class="cite-bracket">[</span>37<span class="cite-bracket">]</span></a></sup> </caption> <tbody><tr> <th scope="col" style="width:15px;">Rank </th> <th scope="col" style="width:150px;">Country </th> <th scope="col" style="width:150px;">No. of certificates </th></tr> <tr> <td>1</td> <td>China</td> <td>342,801 </td></tr> <tr> <td>2</td> <td>Italy</td> <td>168,960 </td></tr> <tr> <td>3</td> <td>Germany</td> <td>55,363 </td></tr> <tr> <td>4</td> <td>Japan</td> <td>45,785 </td></tr> <tr> <td>5</td> <td>India</td> <td>41,016 </td></tr> <tr> <td>6</td> <td>United Kingdom</td> <td>40,200 </td></tr> <tr> <td>7</td> <td>Spain</td> <td>36,005 </td></tr> <tr> <td>8</td> <td>United States</td> <td>33,008 </td></tr> <tr> <td>9</td> <td>France</td> <td>29,122 </td></tr> <tr> <td>10</td> <td>Australia</td> <td>19,731 </td></tr></tbody></table> <table class="wikitable" style="text-align:right"> <caption>Top 10 countries for ISO 9001 certificates (2010)<sup id="cite_ref-39" class="reference"><a href="#cite_note-39"><span class="cite-bracket">[</span>39<span class="cite-bracket">]</span></a></sup> </caption> <tbody><tr> <th scope="col" style="width:15px;">Rank </th> <th scope="col" style="width:150px;">Country </th> <th scope="col" style="width:150px;">No. of certificates </th></tr> <tr> <td>1</td> <td>China</td> <td>297,037 </td></tr> <tr> <td>2</td> <td>Italy</td> <td>138,892 </td></tr> <tr> <td>3</td> <td>Russian Federation</td> <td>62,265 </td></tr> <tr> <td>4</td> <td>Spain</td> <td>59,854 </td></tr> <tr> <td>5</td> <td>Japan</td> <td>59,287 </td></tr> <tr> <td>6</td> <td>Germany</td> <td>50,583 </td></tr> <tr> <td>7</td> <td>United Kingdom</td> <td>44,849 </td></tr> <tr> <td>8</td> <td>India</td> <td>33,250 </td></tr> <tr> <td>9</td> <td>United States</td> <td>25,101 </td></tr> <tr> <td>10</td> <td>Korea, Republic of</td> <td>24,778 </td></tr></tbody></table> <table class="wikitable" style="text-align:right"> <caption>Top 10 countries for ISO 9001 certificates (2009)<sup id="cite_ref-2009survey_35-2" class="reference"><a href="#cite_note-2009survey-35"><span class="cite-bracket">[</span>35<span class="cite-bracket">]</span></a></sup> </caption> <tbody><tr> <th scope="col" style="width:15px;">Rank </th> <th scope="col" style="width:150px;">Country </th> <th scope="col" style="width:150px;">No. of certificates </th></tr> <tr> <td>1</td> <td>China</td> <td>257,076 </td></tr> <tr> <td>2</td> <td>Italy</td> <td>130,066 </td></tr> <tr> <td>3</td> <td>Japan</td> <td>68,484 </td></tr> <tr> <td>4</td> <td>Spain</td> <td>59,576 </td></tr> <tr> <td>5</td> <td>Russian Federation</td> <td>53,152 </td></tr> <tr> <td>6</td> <td>Germany</td> <td>47,156 </td></tr> <tr> <td>7</td> <td>United Kingdom</td> <td>41,193 </td></tr> <tr> <td>8</td> <td>India</td> <td>37,493 </td></tr> <tr> <td>9</td> <td>United States</td> <td>28,935 </td></tr> <tr> <td>10</td> <td>Korea, Republic of</td> <td>23,400 </td></tr></tbody></table> <div class="mw-heading mw-heading2"><h2 id="ISO_9000_series_Quality_Management_Principles">ISO 9000 series Quality Management Principles</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=4" title="Edit section: ISO 9000 series Quality Management Principles"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The ISO 9000 series are based on seven quality management principles (QMP),<sup id="cite_ref-40" class="reference"><a href="#cite_note-40"><span class="cite-bracket">[</span>40<span class="cite-bracket">]</span></a></sup> namely: </p> <table class="wikitable"> <caption>The seven quality management principles </caption> <tbody><tr> <td style="width: 45pt;">QMP 1</td> <td>Customer focus</td> <td>Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. </td></tr> <tr> <td>QMP 2</td> <td>Leadership</td> <td>Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives. </td></tr> <tr> <td>QMP 3</td> <td>Engagement of people</td> <td>People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. </td></tr> <tr> <td>QMP 4</td> <td>Process approach</td> <td>A desired result is achieved more efficiently when activities and related resources are managed as a process. </td></tr> <tr> <td>QMP 5</td> <td>Improvement</td> <td>Improvement of the organization's overall performance should be a permanent objective of the organization. </td></tr> <tr> <td>QMP 6</td> <td>Evidence-based decision making</td> <td>Effective decisions are based on the analysis of data and information. </td></tr> <tr> <td>QMP 7</td> <td>Relationship management</td> <td>An organization and its external providers (suppliers, contractors, service providers) are interdependent and a mutually beneficial relationship enhances the ability of both to create value. </td></tr></tbody></table> <div class="mw-heading mw-heading2"><h2 id="Contents_of_ISO_9001:2015"><style data-mw-deduplicate="TemplateStyles:r1238216509">.mw-parser-output .vanchor>:target~.vanchor-text{background-color:#b1d2ff}@media screen{html.skin-theme-clientpref-night .mw-parser-output .vanchor>:target~.vanchor-text{background-color:#0f4dc9}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .vanchor>:target~.vanchor-text{background-color:#0f4dc9}}</style><span class="vanchor"><span id="Contents_of_ISO_9001:2015"></span><span id="Contents_of_ISO_9001"></span><span class="vanchor-text">Contents of ISO 9001:2015</span></span></h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=5" title="Edit section: Contents of ISO 9001:2015"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r1257001546">.mw-parser-output .infobox-subbox{padding:0;border:none;margin:-3px;width:auto;min-width:100%;font-size:100%;clear:none;float:none;background-color:transparent}.mw-parser-output .infobox-3cols-child{margin:auto}.mw-parser-output .infobox .navbar{font-size:100%}@media screen{html.skin-theme-clientpref-night .mw-parser-output .infobox-full-data:not(.notheme)>div:not(.notheme)[style]{background:#1f1f23!important;color:#f8f9fa}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .infobox-full-data:not(.notheme) div:not(.notheme){background:#1f1f23!important;color:#f8f9fa}}@media(min-width:640px){body.skin--responsive .mw-parser-output .infobox-table{display:table!important}body.skin--responsive .mw-parser-output .infobox-table>caption{display:table-caption!important}body.skin--responsive .mw-parser-output .infobox-table>tbody{display:table-row-group}body.skin--responsive .mw-parser-output .infobox-table tr{display:table-row!important}body.skin--responsive .mw-parser-output .infobox-table th,body.skin--responsive .mw-parser-output .infobox-table td{padding-left:inherit;padding-right:inherit}}</style><table class="infobox hproduct"><caption class="infobox-title fn">ISO 9001</caption><tbody><tr><th scope="row" class="infobox-label">Status</th><td class="infobox-data">Published</td></tr><tr><th scope="row" class="infobox-label">Latest version</th><td class="infobox-data">5<br />Sep 2015</td></tr><tr><th scope="row" class="infobox-label">Organization</th><td class="infobox-data"><a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">International Organization for Standardization</a></td></tr><tr><th scope="row" class="infobox-label">Committee</th><td class="infobox-data"><a rel="nofollow" class="external text" href="https://committee.iso.org/home/tc176sc2">ISO/TC 176/SC 2 Quality systems</a></td></tr><tr><th scope="row" class="infobox-label">Series</th><td class="infobox-data">ISO 9000 family</td></tr><tr><th scope="row" class="infobox-label">Domain</th><td class="infobox-data"><a href="/wiki/Quality_management_systems" class="mw-redirect" title="Quality management systems">Quality management systems</a></td></tr><tr><th scope="row" class="infobox-label">Website</th><td class="infobox-data"><span class="url"><a rel="nofollow" class="external text" href="https://www.iso.org/standard/62085.html">www<wbr />.iso<wbr />.org<wbr />/standard<wbr />/62085<wbr />.html</a></span> <span class="mw-valign-text-top noprint" typeof="mw:File/Frameless"><a href="https://www.wikidata.org/wiki/Q206008#P856" title="Edit this at Wikidata"><img alt="Edit this at Wikidata" src="//upload.wikimedia.org/wikipedia/en/thumb/8/8a/OOjs_UI_icon_edit-ltr-progressive.svg/10px-OOjs_UI_icon_edit-ltr-progressive.svg.png" decoding="async" width="10" height="10" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/8/8a/OOjs_UI_icon_edit-ltr-progressive.svg/15px-OOjs_UI_icon_edit-ltr-progressive.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/8/8a/OOjs_UI_icon_edit-ltr-progressive.svg/20px-OOjs_UI_icon_edit-ltr-progressive.svg.png 2x" data-file-width="20" data-file-height="20" /></a></span></td></tr></tbody></table> <figure class="mw-default-size" typeof="mw:File/Thumb"><a href="/wiki/File:ISO_9001_in_Tsukiji2.jpg" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/9/9c/ISO_9001_in_Tsukiji2.jpg/220px-ISO_9001_in_Tsukiji2.jpg" decoding="async" width="220" height="217" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/9/9c/ISO_9001_in_Tsukiji2.jpg/330px-ISO_9001_in_Tsukiji2.jpg 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/9/9c/ISO_9001_in_Tsukiji2.jpg/440px-ISO_9001_in_Tsukiji2.jpg 2x" data-file-width="1218" data-file-height="1200" /></a><figcaption>A fish wholesaler in <a href="/wiki/Tsukiji" title="Tsukiji">Tsukiji</a>, Japan advertising its ISO 9001 certification</figcaption></figure> <p><i><b>ISO 9001:2015 Quality management systems — Requirements</b></i> is a document of approximately 30 pages available from the national standards organization in each country. Only ISO 9001 is directly audited against for third-party assessment purposes. </p><p>Contents of ISO 9001:2015 are as follows: </p> <ul><li>Section 1: Scope</li> <li>Section 2: Normative references</li> <li>Section 3: Terms and definitions</li> <li>Section 4: Context of the organization</li> <li>Section 5: Leadership</li> <li>Section 6: Planning</li> <li>Section 7: SupportS</li> <li>Section 8: Operation</li> <li>Section 9: Performance evaluation</li> <li>Section 10: Continual Improvement</li></ul> <p>Essentially, the layout of the standard is similar to the previous ISO 9001:2008 standard in that it follows the <a href="/wiki/PDCA" title="PDCA">Plan, Do, Check, Act</a> cycle in a process-based approach but is now further encouraging this to have risk-based thinking (section 0.3.3 of the introduction). The purpose of the quality objectives is to determine the conformity of the requirements (customers and organizations), facilitate effective deployment, and improve the quality management system.<sup id="cite_ref-41" class="reference"><a href="#cite_note-41"><span class="cite-bracket">[</span>41<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-42" class="reference"><a href="#cite_note-42"><span class="cite-bracket">[</span>42<span class="cite-bracket">]</span></a></sup> </p><p>Before the certification body can issue or renew a certificate, the auditor must be satisfied that the company being assessed has implemented the requirements of sections 4 to 10. Sections 1 to 3 are not directly audited against, but because they provide context and definitions for the rest of the standard, not that of the organization, their contents must be taken into account. </p><p>The standard no longer specifies that the organization shall issue and maintain documented procedures, but ISO 9001:2015 requires the organization to document any other procedures required for its effective operation. The standard also requires the organization to issue and communicate a documented <a href="/wiki/Quality_policy" title="Quality policy">quality policy</a>, a quality management system scope, and quality objectives. The standard no longer requires compliant organizations to issue a formal Quality Manual. The standard does require the retention of numerous records, as specified throughout the standard. New for the 2015 release is a requirement for an organization to assess risks and opportunities (section 6.1) and to determine internal and external issues relevant to its purpose and strategic direction (section 4.1). The organization must demonstrate how the standard's requirements are being met, while the external auditor's role is to determine the quality management system's effectiveness. More detailed interpretation and implementation examples are often sought by organizations seeking more information in what can be a very technical area. </p> <div class="mw-heading mw-heading2"><h2 id="Certification">Certification</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=6" title="Edit section: Certification"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The <a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">International Organization for Standardization</a> (ISO) does not certify organizations themselves. Numerous certification bodies exist that audit organizations and issue ISO 9001 compliance certificates upon success. Although commonly referred to as "ISO 9000" certification, the actual standard to which an organization's quality management system can be certified is ISO 9001:2015 (ISO 9001:2008 expired around September 2018). Many countries have formed <a href="/wiki/Accreditation" title="Accreditation">accreditation</a> bodies to authorize ("accredit") the certification bodies. Both the accreditation bodies and the certification bodies charge fees for their services. The various accreditation bodies have mutual agreements with each other to ensure that certificates issued by one of the <a href="/wiki/Accredited_registrar" title="Accredited registrar">accredited certification bodies</a> (CB) are accepted worldwide. Certification bodies themselves operate under another quality standard, ISO/IEC 17021,<sup id="cite_ref-43" class="reference"><a href="#cite_note-43"><span class="cite-bracket">[</span>43<span class="cite-bracket">]</span></a></sup> while accreditation bodies operate under ISO/IEC 17011.<sup id="cite_ref-44" class="reference"><a href="#cite_note-44"><span class="cite-bracket">[</span>44<span class="cite-bracket">]</span></a></sup> </p><p>An organization applying for ISO 9001 certification is audited based on an extensive sample of its sites, functions, products, services, and processes. The auditor presents a list of problems (defined as "nonconformities", "observations", or "opportunities for improvement") to management. If there are no major nonconformities, the certification body issues a certificate. Where major nonconformities are identified, the organization presents an improvement plan to the certification body (e.g., corrective action reports showing how the problems will be resolved); once the certification body is satisfied that the organization has carried out sufficient corrective action, it issues a certificate. The certificate is limited by a particular scope (e.g., production of golf balls) and displays the addresses to which the certificate refers. </p><p>An ISO 9001 certificate is not a once-and-for-all award but must be renewed, in accordance with the requirements of ISO 17021, at regular intervals recommended by the certification body, usually once every three years.<sup id="cite_ref-45" class="reference"><a href="#cite_note-45"><span class="cite-bracket">[</span>45<span class="cite-bracket">]</span></a></sup> There are no grades of competence within ISO 9001: either a company is certified (meaning that it is committed to the method and model of quality management described in the standard) or it is not. In this respect, ISO 9001 certification contrasts with measurement-based quality systems. </p> <div class="mw-heading mw-heading2"><h2 id="Evolution_of_ISO_9000_standards">Evolution of ISO 9000 standards</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=7" title="Edit section: Evolution of ISO 9000 standards"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The ISO 9000 standard is continually being revised by standing technical committees and advisory groups, who receive feedback from those professionals who are implementing the standard. </p> <table width="35%" class="wikitable"> <tbody><tr> <th>Year </th> <th>Edition of ISO 9001 </th></tr> <tr> <td align="center">1987</td> <td>1st Edition </td></tr> <tr> <td align="center">1994</td> <td>2nd Edition </td></tr> <tr> <td align="center">2000</td> <td>3rd Edition </td></tr> <tr> <td align="center">2008</td> <td>4th Edition </td></tr> <tr> <td align="center">2015</td> <td>5th Edition </td></tr> </tbody></table> <div class="mw-heading mw-heading3"><h3 id="1987_version">1987 version</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=8" title="Edit section: 1987 version"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>ISO 9000:1987 had the same structure as the UK Standard BS 5750, with three "models" for quality management systems, the selection of which was based on the scope of activities of the organization: </p> <ul><li>ISO 9001:1987 <i>Model for quality assurance in design, development, production, installation, and servicing</i> was for companies and organizations whose activities included the creation of new products.</li> <li>ISO 9002:1987 <i>Model for quality assurance in production, installation, and servicing</i> had basically the same material as ISO 9001 but without covering the creation of new products.</li> <li>ISO 9003:1987 <i>Model for quality assurance in final inspection and test</i> covered only the final inspection of finished product, with no concern for how the product was produced.</li></ul> <p><i>ISO 9000:1987</i> was also influenced by existing U.S. and other <a href="/wiki/Defense_Standard" class="mw-redirect" title="Defense Standard">Defense Standards</a> ("MIL SPECS"), and so was well-suited to manufacturing. The emphasis tended to be placed on conformance with procedures rather than the overall process of management, which was likely the actual intent. </p> <div class="mw-heading mw-heading3"><h3 id="1994_version">1994 version</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=9" title="Edit section: 1994 version"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p><i>ISO 9000:1994</i> emphasized <a href="/wiki/Quality_assurance" title="Quality assurance">quality assurance</a> via preventive actions, instead of just checking final product, and continued to require evidence of compliance with documented procedures. As with the first edition, the down-side was that companies tended to implement its requirements by creating shelf-loads of procedure manuals, and becoming burdened with an ISO bureaucracy. In some companies, adapting and improving processes could actually be impeded by the quality management system. </p> <div class="mw-heading mw-heading3"><h3 id="2000_version">2000 version</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=10" title="Edit section: 2000 version"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p><i>ISO 9001:2000</i> replaced all three former standards of 1994 issues, <i>ISO 9001</i>, <i>ISO 9002,</i> and <i>ISO 9003</i>. Design and development procedures were required only if a company does, in fact, engage in the creation of new products. The 2000 version sought to make a radical change in thinking by actually placing front and center the concept of <a href="/wiki/Process_management_(Project_Management)" class="mw-redirect" title="Process management (Project Management)">process management</a> (the monitoring and optimization of a company's tasks and activities, instead of just inspection of the final product). The 2000 version also demanded involvement by upper executives in order to integrate quality into the business system and avoid delegation of quality functions to junior administrators. Another goal was to improve effectiveness via process performance metrics: numerical measurement of the effectiveness of tasks and activities. Expectations of continual process improvement and tracking customer satisfaction were made explicit. </p><p>ISO 9000 Requirements include: </p> <ul><li>Approve documents before distribution;</li> <li>Provide correct version of documents at points of use;</li> <li>Use your records to prove that requirements have been met; and</li> <li>Develop a procedure to control your records.</li></ul> <div class="mw-heading mw-heading3"><h3 id="2008_version">2008 version</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=11" title="Edit section: 2008 version"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>ISO 9001:2008 in essence re-narrates ISO 9001:2000. The 2008 version only introduced clarifications to the existing requirements of ISO 9001:2000 and some changes intended to improve consistency with <a href="/wiki/ISO_14000" class="mw-redirect" title="ISO 14000">ISO 14001:2004</a>. There were no new requirements. For example, in ISO 9001:2008, a quality management system being upgraded just needs to be checked to see if it is following the clarifications introduced in the amended version. </p><p>ISO 9001 is supplemented directly by two other standards of the family: </p> <ul><li>ISO 9000:2005 "Quality management systems. Fundamentals and vocabulary"</li> <li>ISO 9004:2009 "Managing for the sustained success of an organization. A quality management approach"</li></ul> <p>Other standards, like <a href="/wiki/ISO_19011" title="ISO 19011">ISO 19011</a> and the ISO 10000 series, may also be used for specific parts of the quality system. </p> <div class="mw-heading mw-heading3"><h3 id="2015_version">2015 version</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=12" title="Edit section: 2015 version"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>In 2012, ISO/TC 176 – responsible for ISO 9001 development – celebrated 25 years of implementing ISO 9001<sup id="cite_ref-46" class="reference"><a href="#cite_note-46"><span class="cite-bracket">[</span>46<span class="cite-bracket">]</span></a></sup> and concluded that it was necessary to create a new QMS model for the next 25 years. They subsequently commenced the official work on creating a revision of ISO 9001, starting with the new QM principles. This moment was considered by important specialists in the field as the "beginning of a new era in the development of quality management systems".<sup id="cite_ref-47" class="reference"><a href="#cite_note-47"><span class="cite-bracket">[</span>47<span class="cite-bracket">]</span></a></sup> As a result of the intensive work from this technical committee, the revised standard ISO 9001:2015 was published by ISO on 23 September 2015. The scope of the standard has not changed; however, the structure and core terms were modified to allow the standard to integrate more easily with other international management systems standards.<sup id="cite_ref-48" class="reference"><a href="#cite_note-48"><span class="cite-bracket">[</span>48<span class="cite-bracket">]</span></a></sup> </p><p>The new <i>ISO 9001:2015</i> management system standard helps ensure that consumers can secure reliable, desired quality goods and services. This further increases benefits for a business.<sup id="cite_ref-49" class="reference"><a href="#cite_note-49"><span class="cite-bracket">[</span>49<span class="cite-bracket">]</span></a></sup> </p><p>The 2015 version is also less prescriptive than its predecessors and focuses on performance. This was achieved by combining the process approach with risk-based thinking, and employing the <a href="/wiki/Plan-Do-Check-Act" class="mw-redirect" title="Plan-Do-Check-Act">Plan-Do-Check-Act</a> cycle at all levels in the organization.<sup id="cite_ref-50" class="reference"><a href="#cite_note-50"><span class="cite-bracket">[</span>50<span class="cite-bracket">]</span></a></sup> </p><p>Some of the key changes include: </p> <ul><li>High-Level Structure of 10 clauses is implemented. Now all new management system standards released by ISO will have this high-level structure</li> <li>Greater emphasis on building a management system suited to each organization's particular needs</li> <li>A requirement that those at the top of an organization be involved and accountable, aligning quality with wider business strategy</li> <li>Risk-based thinking throughout the standard makes the whole management system a preventive tool and encourages continuous improvement</li> <li>Less prescriptive requirements for documentation: the organization can now decide, in addition to the mandatory documents and records, what documented information it needs and in what format it should be</li> <li>Alignment with other key management system standards through the use of a common structure and core text<sup id="cite_ref-51" class="reference"><a href="#cite_note-51"><span class="cite-bracket">[</span>51<span class="cite-bracket">]</span></a></sup></li> <li>Inclusion of <a href="/wiki/Knowledge_management" title="Knowledge management">knowledge management</a> principles</li> <li>Quality Manual & Management representative (MR) are no longer mandatory</li></ul> <div class="mw-heading mw-heading2"><h2 id="Auditing">Auditing</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=13" title="Edit section: Auditing"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Two types of auditing are required to become registered to the standard: auditing by an external certification body (external audit) and audits by internal staff trained for this process (internal audits). The aim is a continual review and assessment process to verify that the system is working as it is supposed to, find out where it can improve, and correct or prevent identified problems. It is considered healthier for internal auditors to audit outside their usual management line to bring a degree of independence to their judgements. Supporting papers are provided by the ISO 9001 Auditing Practices Group. This is constituted as an informal group of quality management system (QMS) experts, auditors, and practitioners, drawn from the ISO Technical Committee 176 Quality Management and Quality Assurance (ISO/TC 176) and the International Accreditation Forum (IAF). </p> <div class="mw-heading mw-heading2"><h2 id="Industry-specific_interpretations">Industry-specific interpretations</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=14" title="Edit section: Industry-specific interpretations"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>The ISO 9001 standard is generic; its parts must be carefully interpreted to make sense within a particular organization. <a href="/wiki/Software_development_process" title="Software development process">Developing software</a> is not like making <a href="/wiki/Cheese" title="Cheese">cheese</a> or offering <a href="/wiki/Counseling" class="mw-redirect" title="Counseling">counseling</a> services, yet the ISO 9001 guidelines, because they are business management guidelines, can be applied to each of these. That being said there is no requirement to cite scientific or industrial guidelines/textbooks/journals. Diverse organizations—police departments (United States), professional <a href="/wiki/Soccer" class="mw-redirect" title="Soccer">soccer</a> teams (Mexico), and city councils (UK)—have successfully implemented ISO 9001 systems. </p><p>Over time, various industry sectors have wanted to standardize their interpretations of the guidelines within their own marketplace. This is partly to ensure that their versions of ISO 9000 have their specific requirements, but also to try and ensure that more appropriately trained and experienced auditors are sent to assess them and even certify according to that interpretation. </p> <ul><li>The <b><a href="/wiki/TickIT" title="TickIT">TickIT</a></b> guidelines are an interpretation of ISO 9000 produced by the UK Board of Trade to suit the processes of the information technology industry, especially software development.</li> <li><b><a href="/wiki/AS9000" title="AS9000">AS9000</a></b> is the Aerospace Basic Quality System Standard, an interpretation developed by major aerospace manufacturers. Those major manufacturers include <a href="/wiki/AlliedSignal" title="AlliedSignal">AlliedSignal</a>, <a href="/wiki/Allison_Engine" class="mw-redirect" title="Allison Engine">Allison Engine</a>, <a href="/wiki/Boeing" title="Boeing">Boeing</a>, <a href="/wiki/General_Electric_Aircraft_Engines" class="mw-redirect" title="General Electric Aircraft Engines">General Electric Aircraft Engines</a>, <a href="/wiki/Lockheed-Martin" class="mw-redirect" title="Lockheed-Martin">Lockheed-Martin</a>, <a href="/wiki/McDonnell_Douglas" title="McDonnell Douglas">McDonnell Douglas</a>, <a href="/wiki/Northrop_Grumman" title="Northrop Grumman">Northrop Grumman</a>, <a href="/wiki/Pratt_%26_Whitney" title="Pratt & Whitney">Pratt & Whitney</a>, <a href="/wiki/Rockwell-Collins" class="mw-redirect" title="Rockwell-Collins">Rockwell-Collins</a>, <a href="/wiki/Sikorsky_Aircraft" title="Sikorsky Aircraft">Sikorsky Aircraft</a>, and <a href="/wiki/Sundstrand_Corporation" title="Sundstrand Corporation">Sundstrand</a>. The current version is AS9100D.</li> <li><b>PS 9000</b> * <b>QS 9000</b> is an interpretation agreed upon by major automotive manufacturers (GM, Ford, Chrysler). It includes techniques such as <a href="/wiki/Failure_mode_and_effects_analysis" title="Failure mode and effects analysis">FMEA</a> and <a href="/wiki/Advanced_Product_Quality_Planning" class="mw-redirect" title="Advanced Product Quality Planning">APQP</a>. QS 9000 is now replaced by ISO/TS 16949.</li> <li><b><a href="/wiki/ISO/TS_16949" class="mw-redirect" title="ISO/TS 16949">ISO/TS 16949</a>:2009</b> is an interpretation agreed upon by major automotive manufacturers (American and European manufacturers); the latest version is based on ISO 9001:2008. The emphasis on a process approach is stronger than in ISO 9001:2008. ISO/TS 16949:2009 contains the full text of ISO 9001:2008 and automotive industry-specific requirements. After the new edition of ISO 9001:2015 the ISO/TS 16949:2009 was also completely revised and reissued by IATF (International Automotive Task Force). IATF 16949:2016 is now a stand-alone standard that doesn't include the ISO 9001:2015 requirements but still refers to them and works as an additional automotive-specific requirement to ISO 9001.</li> <li><b><a href="/wiki/TL_9000" title="TL 9000">TL 9000</a></b> is the Telecom Quality Management and Measurement System Standard, an interpretation developed by the telecom consortium, <a rel="nofollow" class="external text" href="http://www.questforum.org">QuEST Forum</a>. In 1998 QuEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. The TL 9000 standard is made up of two handbooks: the QMS Requirements Handbook, and the QMS Measurement Handbook. The current versions of the Requirements and Measurements Handbooks are 6.0. Unlike ISO 9001 or other sector-specific standards, TL 9000 includes standardized product and process measurements that must be reported into a central repository, which allows organizations to benchmark their performance in key process areas against peer organizations. TL 9000 R6.0 contains the full text of ISO 9001:2015.</li> <li><b><a href="/wiki/ISO_13485" title="ISO 13485">ISO 13485</a>:2016</b> is the medical industry's equivalent of ISO 9001. ISO 13485:2016 is a stand-alone standard. Because ISO 13485 is relevant to medical device manufacturers (unlike ISO 9001, which is applicable to any industry), and because of the differences between the two standards relating to continual improvement, compliance with ISO 13485 does not necessarily mean compliance with ISO 9001 (and vice versa).</li> <li><b><a href="/wiki/ISO/IEC_90003" title="ISO/IEC 90003">ISO/IEC 90003</a>:2014</b> provides guidelines for the application of ISO 9001 to computer software.</li> <li><b><a href="/w/index.php?title=ISO/TS_29001&action=edit&redlink=1" class="new" title="ISO/TS 29001 (page does not exist)">ISO/TS 29001</a></b> is quality management system requirements for the design, development, production, installation, and service of products for the petroleum, petrochemical, and natural gas industries. It is equivalent to API Spec Q1 without the Monogram annex.</li> <li><a rel="nofollow" class="external text" href="https://www.iso.org/standard/72808.html"><b>ISO 18091</b></a> is the guidelines for the application of ISO 9001 in local government.<sup id="cite_ref-52" class="reference"><a href="#cite_note-52"><span class="cite-bracket">[</span>52<span class="cite-bracket">]</span></a></sup></li> <li><a rel="nofollow" class="external text" href="https://www.iso.org/standard/75288.html"><b>ISO/TS 54001</b></a> is the Quality management system with particular requirements for the application of ISO 9001:2015 for electoral organizations at all levels of government.<sup id="cite_ref-53" class="reference"><a href="#cite_note-53"><span class="cite-bracket">[</span>53<span class="cite-bracket">]</span></a></sup></li> <li><a rel="nofollow" class="external text" href="https://www.iso.org/standard/66912.html">ISO 17025:2017</a> is the Quality Management System applicable only to Testing and Calibration Laboratories.</li></ul> <div class="mw-heading mw-heading2"><h2 id="Effectiveness">Effectiveness</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=15" title="Edit section: Effectiveness"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1251242444"><table class="box-Original_research plainlinks metadata ambox ambox-content ambox-Original_research" role="presentation"><tbody><tr><td class="mbox-image"><div class="mbox-image-div"><span typeof="mw:File"><span><img alt="" src="//upload.wikimedia.org/wikipedia/en/thumb/b/b4/Ambox_important.svg/40px-Ambox_important.svg.png" decoding="async" width="40" height="40" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/b/b4/Ambox_important.svg/60px-Ambox_important.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/b/b4/Ambox_important.svg/80px-Ambox_important.svg.png 2x" data-file-width="40" data-file-height="40" /></span></span></div></td><td class="mbox-text"><div class="mbox-text-span">This section <b>possibly contains <a href="/wiki/Wikipedia:No_original_research" title="Wikipedia:No original research">original research</a></b>.<span class="hide-when-compact"> Please <a class="external text" href="https://en.wikipedia.org/w/index.php?title=ISO_9000_family&action=edit">improve it</a> by <a href="/wiki/Wikipedia:Verifiability" title="Wikipedia:Verifiability">verifying</a> the claims made and adding <a href="/wiki/Wikipedia:Citing_sources#Inline_citations" title="Wikipedia:Citing sources">inline citations</a>. Statements consisting only of original research should be removed.</span> <span class="date-container"><i>(<span class="date">May 2013</span>)</i></span><span class="hide-when-compact"><i> (<small><a href="/wiki/Help:Maintenance_template_removal" title="Help:Maintenance template removal">Learn how and when to remove this message</a></small>)</i></span></div></td></tr></tbody></table> <p>The debate on the effectiveness of ISO 9000 commonly centers on the following questions: </p> <ol><li>Are the quality principles in ISO 9001 of value?</li> <li>Does it help to implement an ISO 9001-compliant quality management system?</li> <li>Does it help to obtain ISO 9001 certification?</li></ol> <p>The effectiveness of the ISO system being implemented depends on a number of factors, the most significant of which are: </p> <ol><li>Commitment of senior management to monitor, control, and improve quality. Senior managers must be strongly involved in the quality management activities, starting with the definition of a quality strategy for the organisation.</li> <li>Motivations to adopt the standard. Internal motivations such as a genuine desire to improve the product quality, company processes, and process efficiency tend to facilitate the implementation of the standard and to increase the effectiveness of the certification. Organizations that implement an ISO system without this desire often take the cheapest road to get a certificate on the wall and ignore problem areas uncovered in the audits. External motivations (such as stakeholder pressure or customer demand) tend to produce lower certification benefits.<sup id="cite_ref-54" class="reference"><a href="#cite_note-54"><span class="cite-bracket">[</span>54<span class="cite-bracket">]</span></a></sup></li> <li>Making a convenient analysis of the internal context of the company that wants to adopt the standard, preparing for the implementation of the standard (e.g. training), planning for the implementation of the standard in the organisation, and the organisational (personnel, culture) receptivity to the implementation of the standard. <sup id="cite_ref-55" class="reference"><a href="#cite_note-55"><span class="cite-bracket">[</span>55<span class="cite-bracket">]</span></a></sup></li> <li>The degree of effective implementation of the standard (i.e., internalization of the standard in the processes of the organization). <sup id="cite_ref-56" class="reference"><a href="#cite_note-56"><span class="cite-bracket">[</span>56<span class="cite-bracket">]</span></a></sup> That is, how well the ISO system integrates into current business practices. Many organizations that implement ISO try to make their system fit into a cookie-cutter quality manual instead of creating a manual that documents existing practices and only adds new processes to meet the ISO standard when necessary.</li> <li>How well the ISO system focuses on improving the customer experience. The broadest definition of quality is "Whatever the customer perceives good quality to be." This means that a company doesn't necessarily have to make a product that never fails; some customers have a higher tolerance for product failures if they always receive shipments on-time or have a positive experience in some other dimension of customer service. An ISO system should take into account all areas of the customer experience and the industry expectations, and seek to improve them on a continual basis. This means taking into account all processes that deal with the three stakeholders (customers, suppliers, and organization). Only then can a company sustain improvements in the customer's experience.</li> <li>How well the auditor finds and communicates areas of improvement. While ISO auditors may not provide consulting to the clients they audit, there is the potential for auditors to point out areas of improvement. Many auditors simply rely on submitting reports that indicate compliance or non-compliance with the appropriate section of the standard; however, to most executives, this is like speaking a foreign language. Auditors that can clearly identify and communicate areas for improvement in language and terms executive management understands facilitate action on improvement initiatives by the companies they audit. When management doesn't understand why they were non-compliant and the business implications associated with non-compliance, they simply ignore the reports and focus on what they do understand.</li></ol> <div class="mw-heading mw-heading3"><h3 id="Advantages">Advantages</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=16" title="Edit section: Advantages"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Proper quality management can improve business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation.<sup id="cite_ref-sroufe_57-0" class="reference"><a href="#cite_note-sroufe-57"><span class="cite-bracket">[</span>57<span class="cite-bracket">]</span></a></sup> The quality principles in ISO 9000:2000 are also sound, according to Wade <sup id="cite_ref-wade_58-0" class="reference"><a href="#cite_note-wade-58"><span class="cite-bracket">[</span>58<span class="cite-bracket">]</span></a></sup> and Barnes, who says that "ISO 9000 guidelines provide a comprehensive model for quality management systems that can make any company competitive".<sup id="cite_ref-barnes_59-0" class="reference"><a href="#cite_note-barnes-59"><span class="cite-bracket">[</span>59<span class="cite-bracket">]</span></a></sup> Sroufe and Curkovic, (2008) found benefits ranging from registration required to remain part of a supply base, better documentation, to cost benefits, and improved involvement and communication with management.<sup id="cite_ref-sroufe_57-1" class="reference"><a href="#cite_note-sroufe-57"><span class="cite-bracket">[</span>57<span class="cite-bracket">]</span></a></sup> According to ISO<sup id="cite_ref-60" class="reference"><a href="#cite_note-60"><span class="cite-bracket">[</span>60<span class="cite-bracket">]</span></a></sup> the 2015 version of the standard brings the following benefits: </p> <ol><li>By assessing their context, organizations can define who is affected by their work and what they expect. This enables clearly stated business objectives and the identification of new business opportunities.</li> <li>Organizations can identify and address the risks associated with their organization.</li> <li>By putting customers first, organizations can make sure they consistently meet customer needs and enhance customer satisfaction. This can lead to more repeat customers, new clients and increased business for the organization.</li> <li>Organizations work in a more efficient way as all their processes are aligned and understood by everyone. This increases productivity and efficiency, bringing internal costs down.</li> <li>Organizations will meet necessary statutory and regulatory requirements.</li> <li>Organizations can expand into new markets, as some sectors and clients require ISO 9001 before doing business.</li></ol> <div class="mw-heading mw-heading3"><h3 id="Criticisms_of_ISO_9001_certification">Criticisms of ISO 9001 certification</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=17" title="Edit section: Criticisms of ISO 9001 certification"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>A common criticism of ISO 9000 and 9001 is the amount of money, time, and paperwork required for a complete implementation, and later, when needed, ISO 9001 certification.<sup id="cite_ref-clifford_11-1" class="reference"><a href="#cite_note-clifford-11"><span class="cite-bracket">[</span>11<span class="cite-bracket">]</span></a></sup> Dalgleish cites the "inordinate and often unnecessary paperwork burden" of ISO, and says that "quality managers feel that ISO's overhead and paperwork are excessive and extremely inefficient".<sup id="cite_ref-dalgleish_2003_61-0" class="reference"><a href="#cite_note-dalgleish_2003-61"><span class="cite-bracket">[</span>61<span class="cite-bracket">]</span></a></sup> The level of minimum documentation for a minimum scope organization has been greatly reduced,<sup class="noprint Inline-Template" style="margin-left:0.1em; white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Please_clarify" title="Wikipedia:Please clarify"><span title="The text near this tag may need clarification or removal of jargon. (April 2024)">clarification needed</span></a></i>]</sup> going from ISO 9001:2000 to ISO 9001:2008 to ISO 9001:2015.<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (April 2024)">citation needed</span></a></i>]</sup> </p><p> According to Barnes: <style data-mw-deduplicate="TemplateStyles:r1244412712">.mw-parser-output .templatequote{overflow:hidden;margin:1em 0;padding:0 32px}.mw-parser-output .templatequotecite{line-height:1.5em;text-align:left;margin-top:0}@media(min-width:500px){.mw-parser-output .templatequotecite{padding-left:1.6em}}</style></p><blockquote class="templatequote"><p>"Opponents claim that it is only for documentation. Proponents believe that if a company has documented its quality systems, then most of the paperwork has already been completed."<sup id="cite_ref-barnes_59-1" class="reference"><a href="#cite_note-barnes-59"><span class="cite-bracket">[</span>59<span class="cite-bracket">]</span></a></sup></p></blockquote> <p>Wilson suggests that ISO standards "elevate inspection of the correct procedures over broader aspects of quality", and therefore, "the workplace becomes oppressive and quality is not improved".<sup id="cite_ref-wilson_12-1" class="reference"><a href="#cite_note-wilson-12"><span class="cite-bracket">[</span>12<span class="cite-bracket">]</span></a></sup> </p><p>One study showing reasons for not adopting this standard include the risks and uncertainty of not knowing if there are direct relationships to improved quality, and what kind and how many resources will be needed. Additional risks include how much certification will cost, increased bureaucratic processes and risk of poor company image if the certification process fails.<sup id="cite_ref-sroufe_57-2" class="reference"><a href="#cite_note-sroufe-57"><span class="cite-bracket">[</span>57<span class="cite-bracket">]</span></a></sup> According to <a href="/wiki/John_Seddon" title="John Seddon">John Seddon</a>, ISO 9001 promotes specification, <a href="/wiki/Control_(management)" title="Control (management)">control</a>, and procedures rather than <a href="/wiki/Understanding" title="Understanding">understanding</a> and improvement.<sup id="cite_ref-seddon_13-1" class="reference"><a href="#cite_note-seddon-13"><span class="cite-bracket">[</span>13<span class="cite-bracket">]</span></a></sup> </p><p>Wade argues that ISO 9000 is effective as a guideline, but that promoting it as a standard "helps to mislead companies into thinking that certification means better quality, ... [undermining] the need for an organization to set its own quality standards".<sup id="cite_ref-wade_58-1" class="reference"><a href="#cite_note-wade-58"><span class="cite-bracket">[</span>58<span class="cite-bracket">]</span></a></sup> In short, Wade argues that reliance on the specifications of ISO 9001 does not guarantee a successful quality system.<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (April 2024)">citation needed</span></a></i>]</sup> </p><p> The standard is seen as especially prone to failure when a company is interested in certification before quality.<sup id="cite_ref-seddon_13-2" class="reference"><a href="#cite_note-seddon-13"><span class="cite-bracket">[</span>13<span class="cite-bracket">]</span></a></sup> Certifications are in fact often based on customer contractual requirements rather than a desire to actually improve quality.<sup id="cite_ref-barnes_59-2" class="reference"><a href="#cite_note-barnes-59"><span class="cite-bracket">[</span>59<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-henricks_62-0" class="reference"><a href="#cite_note-henricks-62"><span class="cite-bracket">[</span>62<span class="cite-bracket">]</span></a></sup> ISO's Roger Frost suggested: <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1244412712"></p><blockquote class="templatequote"><p>"If you just want the certificate on the wall, chances are you will create a paper system that doesn't have much to do with the way you actually run your business."<sup id="cite_ref-henricks_62-1" class="reference"><a href="#cite_note-henricks-62"><span class="cite-bracket">[</span>62<span class="cite-bracket">]</span></a></sup></p></blockquote> <p>Certification by an independent auditor is often seen as the problem area, and according to Barnes, "has become a vehicle to increase consulting services".<sup id="cite_ref-barnes_59-3" class="reference"><a href="#cite_note-barnes-59"><span class="cite-bracket">[</span>59<span class="cite-bracket">]</span></a></sup> </p><p>Dalgleish argues: "...[while] quality has a positive effect on return on investment, market share, sales growth, better sales margins, and competitive advantage,...taking a quality approach is unrelated to ISO 9000 registration."<sup id="cite_ref-dalgleish_2005_63-0" class="reference"><a href="#cite_note-dalgleish_2005-63"><span class="cite-bracket">[</span>63<span class="cite-bracket">]</span></a></sup> In fact, ISO itself advises that ISO 9001 can be implemented without certification, simply for the quality benefits that can be achieved.<sup id="cite_ref-isosurvey_64-0" class="reference"><a href="#cite_note-isosurvey-64"><span class="cite-bracket">[</span>64<span class="cite-bracket">]</span></a></sup> </p><p>Abrahamson argues that fashionable management discourse such as <a href="/wiki/Quality_Circles" class="mw-redirect" title="Quality Circles">Quality Circles</a> tends to follow a <a href="/wiki/Enterprise_life_cycle" title="Enterprise life cycle">lifecycle</a> in the form of a <a href="/wiki/Normal_distribution" title="Normal distribution">bell curve</a>, possibly indicating a <a href="/wiki/Management_fad" title="Management fad">management fad</a>.<sup id="cite_ref-65" class="reference"><a href="#cite_note-65"><span class="cite-bracket">[</span>65<span class="cite-bracket">]</span></a></sup> </p><p>Dytz argues that ISO 9001 certification is based on 7 management principles and that companies are free to develop their internal tools and working methods, however, the model adopted to audit and certify companies does not evaluate the effectiveness of these methods. Even when there is still a superficial analysis of this effectiveness, mainly due to the time available to audit these companies, the certifications do not distinguish two companies with the same business model, with regard to their internal capacity and quality of management.<sup id="cite_ref-66" class="reference"><a href="#cite_note-66"><span class="cite-bracket">[</span>66<span class="cite-bracket">]</span></a></sup> </p><p>Pickrell argues<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (September 2016)">citation needed</span></a></i>]</sup> that ISO systems merely gauge whether the processes are being followed. It does not gauge how good the processes are or whether the correct parameters are being measured and controlled to ensure quality. Furthermore, when unique technical solutions are involved in the creation of a new part, ISO does not validate the robustness of the technical solution—a key part of advanced quality planning. It is not unheard of for an ISO-certified plant to display poor quality performance due to poor process selection and/or poor technical solutions.<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (April 2024)">citation needed</span></a></i>]</sup> </p><p>Lastly, the standard itself is proprietary, and not open to inspection by the general public.<sup class="noprint Inline-Template Template-Fact" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Citation_needed" title="Wikipedia:Citation needed"><span title="This claim needs references to reliable sources. (April 2024)">citation needed</span></a></i>]</sup> </p> <div class="mw-heading mw-heading2"><h2 id="ISO_9000_withdrawal">ISO 9000 withdrawal</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=18" title="Edit section: ISO 9000 withdrawal"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>ISO 9001 certification has a three-year validity period. At the end of this period, every certified organization must renew its certificate. Not all organizations are successful in their renewal. Some organizations are not able to renew the certificate, because they do not conform to all requirements, and others simply decide not to renew the certificate.<sup id="cite_ref-:0_67-0" class="reference"><a href="#cite_note-:0-67"><span class="cite-bracket">[</span>67<span class="cite-bracket">]</span></a></sup> There are several reasons why an organization may lose or decide not to renew its ISO 9000 certification: </p> <ul><li>Some companies may think that the total cost outweighs the certification benefits.<sup id="cite_ref-:2_68-0" class="reference"><a href="#cite_note-:2-68"><span class="cite-bracket">[</span>68<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-69" class="reference"><a href="#cite_note-69"><span class="cite-bracket">[</span>69<span class="cite-bracket">]</span></a></sup> This is the most cited reason for voluntary decertification, but some research suggests that economic underperformance is not the reason why firms lose the certification.<sup id="cite_ref-:3_70-0" class="reference"><a href="#cite_note-:3-70"><span class="cite-bracket">[</span>70<span class="cite-bracket">]</span></a></sup></li> <li>In some industries, there may be too many competitors already certified which may create the sensation that the potential for competitive advantage gained from (re)certification is lower.<sup id="cite_ref-:2_68-1" class="reference"><a href="#cite_note-:2-68"><span class="cite-bracket">[</span>68<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:3_70-1" class="reference"><a href="#cite_note-:3-70"><span class="cite-bracket">[</span>70<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:4_71-0" class="reference"><a href="#cite_note-:4-71"><span class="cite-bracket">[</span>71<span class="cite-bracket">]</span></a></sup></li> <li>Some companies may believe that they have internalized the certification benefits into their processes and do not feel the need for formal certification as they can continue to conform to the ISO 9001 standard without formal registration within a certification body.<sup id="cite_ref-:0_67-1" class="reference"><a href="#cite_note-:0-67"><span class="cite-bracket">[</span>67<span class="cite-bracket">]</span></a></sup></li> <li>Some of the customers may no longer demand certification.<sup id="cite_ref-72" class="reference"><a href="#cite_note-72"><span class="cite-bracket">[</span>72<span class="cite-bracket">]</span></a></sup></li> <li>Some companies may have considered their ISO 9001 certification as a first step into quality management <sup id="cite_ref-:2_68-2" class="reference"><a href="#cite_note-:2-68"><span class="cite-bracket">[</span>68<span class="cite-bracket">]</span></a></sup> and now want to evolve their quality management systems by advancing to other alternative certifications (e.g., IATF 16949:2016, in the automobile industry) or towards other more demanding quality management systems (e.g., TQM, six sigma, lean).<sup id="cite_ref-:1_73-0" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup></li> <li>Financial distress.<sup id="cite_ref-:4_71-1" class="reference"><a href="#cite_note-:4-71"><span class="cite-bracket">[</span>71<span class="cite-bracket">]</span></a></sup></li> <li>Expected performance after decertification.<sup id="cite_ref-:1_73-1" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:5_74-0" class="reference"><a href="#cite_note-:5-74"><span class="cite-bracket">[</span>74<span class="cite-bracket">]</span></a></sup></li> <li>Improper ISO 9001 implementation.<sup id="cite_ref-75" class="reference"><a href="#cite_note-75"><span class="cite-bracket">[</span>75<span class="cite-bracket">]</span></a></sup></li> <li>and other reasons.<sup id="cite_ref-:1_73-2" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup></li></ul> <div class="mw-heading mw-heading3"><h3 id="Propensity_for_ISO_9000_withdrawal">Propensity for ISO 9000 withdrawal</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=19" title="Edit section: Propensity for ISO 9000 withdrawal"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>According to the latest data made available by ISO, approximately 60,000 organizations lose the certification every year.<sup id="cite_ref-:0_67-2" class="reference"><a href="#cite_note-:0-67"><span class="cite-bracket">[</span>67<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:3_70-2" class="reference"><a href="#cite_note-:3-70"><span class="cite-bracket">[</span>70<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:1_73-3" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup> Given that there are approximately 1,000,000 certified organizations worldwide, and that 1/3 of these (approx. 333,333) must renew the certificate every year, the yearly average propensity for ISO 9001 withdrawal can be estimated roughly at 18% (60,000/333,333).<sup id="cite_ref-:1_73-4" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup> The propensity of a given organization to lose its certification can be estimated, depending on several factors specific to the organization: </p> <ul><li>initial certification motivations;<sup id="cite_ref-:1_73-5" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:6_76-0" class="reference"><a href="#cite_note-:6-76"><span class="cite-bracket">[</span>76<span class="cite-bracket">]</span></a></sup></li> <li>certification barriers that were overcome during certification;<sup id="cite_ref-:1_73-6" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:6_76-1" class="reference"><a href="#cite_note-:6-76"><span class="cite-bracket">[</span>76<span class="cite-bracket">]</span></a></sup></li> <li>certification benefits achieved;<sup id="cite_ref-:1_73-7" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:6_76-2" class="reference"><a href="#cite_note-:6-76"><span class="cite-bracket">[</span>76<span class="cite-bracket">]</span></a></sup></li> <li>decertification motivations held;<sup id="cite_ref-:1_73-8" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup><sup id="cite_ref-:6_76-3" class="reference"><a href="#cite_note-:6-76"><span class="cite-bracket">[</span>76<span class="cite-bracket">]</span></a></sup></li> <li>expected performance after decertification;<sup id="cite_ref-:5_74-1" class="reference"><a href="#cite_note-:5-74"><span class="cite-bracket">[</span>74<span class="cite-bracket">]</span></a></sup></li> <li>and other factors.<sup id="cite_ref-:1_73-9" class="reference"><a href="#cite_note-:1-73"><span class="cite-bracket">[</span>73<span class="cite-bracket">]</span></a></sup></li></ul> <div class="mw-heading mw-heading2"><h2 id="See_also">See also</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=20" title="Edit section: See also"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li><a href="/wiki/ISO_10006" title="ISO 10006">ISO 10006</a>—Quality management—Guidelines to quality management in projects</li> <li><a href="/wiki/ISO_10012" title="ISO 10012">ISO 10012</a>—Measurement management systems — Requirements for measurement processes and measuring equipment</li> <li><a href="/wiki/ISO_10014" title="ISO 10014">ISO 10014</a>—Quality management—Managing an organization for quality results — Guidance for realizing financial and economic benefits</li> <li><a href="/wiki/ISO_13485" title="ISO 13485">ISO 13485</a>—Medical devices—Quality management systems—Requirements for regulatory purposes</li> <li><a href="/wiki/ISO_14001" class="mw-redirect" title="ISO 14001">ISO 14001</a>—Environmental management standards</li> <li><a href="/wiki/ISO_19011" title="ISO 19011">ISO 19011</a>—Guidelines for quality management systems auditing and environmental management systems auditing</li> <li><a href="/wiki/IATF_16949" title="IATF 16949">IATF 16949</a>—Quality management system requirements for automotive-related products suppliers</li> <li><a href="/wiki/ISO/IEC_27000" title="ISO/IEC 27000">ISO/IEC 27000</a>—Information security management systems standards family</li> <li><a href="/wiki/ISO_37001" title="ISO 37001">ISO 37001</a>—Anti-bribery management systems</li> <li><a href="/wiki/ISO_39001" title="ISO 39001">ISO 39001</a>—Road traffic safety management</li> <li><a href="/wiki/ISO_50001" title="ISO 50001">ISO 50001</a>—Energy Audit</li> <li><a href="/wiki/AS_9100" class="mw-redirect" title="AS 9100">AS 9100</a>—aerospace industry implementation of ISO 9000/1</li> <li><a href="/wiki/Annex_SL" title="Annex SL">Annex SL</a></li> <li><a href="/wiki/Conformity_assessment" class="mw-redirect" title="Conformity assessment">Conformity assessment</a>—Containing <a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">ISO</a> published standards</li> <li><a href="/wiki/International_Accreditation_Forum" title="International Accreditation Forum">International Accreditation Forum</a></li> <li><a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">International Organization for Standardization</a></li> <li><a href="/wiki/List_of_ISO_standards" title="List of ISO standards">List of ISO standards</a></li> <li><a href="/wiki/Management_system" title="Management system">Management system</a></li> <li><a href="/wiki/PDCA" title="PDCA">PDCA</a></li> <li><a href="/wiki/Quality_management" title="Quality management">Quality management</a></li> <li><a href="/wiki/Quality_management_system" title="Quality management system">Quality management system</a></li> <li><a href="/wiki/Standardization" title="Standardization">Standardization</a></li> <li><a href="/wiki/Test_management" title="Test management">Test management</a></li> <li><a href="/wiki/Verification_and_Validation" class="mw-redirect" title="Verification and Validation">Verification and Validation</a></li></ul> <div class="mw-heading mw-heading2"><h2 id="References">References</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=21" title="Edit section: References"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r1239543626">.mw-parser-output .reflist{margin-bottom:0.5em;list-style-type:decimal}@media screen{.mw-parser-output .reflist{font-size:90%}}.mw-parser-output .reflist .references{font-size:100%;margin-bottom:0;list-style-type:inherit}.mw-parser-output .reflist-columns-2{column-width:30em}.mw-parser-output .reflist-columns-3{column-width:25em}.mw-parser-output .reflist-columns{margin-top:0.3em}.mw-parser-output .reflist-columns ol{margin-top:0}.mw-parser-output .reflist-columns li{page-break-inside:avoid;break-inside:avoid-column}.mw-parser-output .reflist-upper-alpha{list-style-type:upper-alpha}.mw-parser-output .reflist-upper-roman{list-style-type:upper-roman}.mw-parser-output .reflist-lower-alpha{list-style-type:lower-alpha}.mw-parser-output .reflist-lower-greek{list-style-type:lower-greek}.mw-parser-output .reflist-lower-roman{list-style-type:lower-roman}</style><div class="reflist"> <div class="mw-references-wrap mw-references-columns"><ol class="references"> <li id="cite_note-1"><span class="mw-cite-backlink"><b><a href="#cite_ref-1">^</a></b></span> <span class="reference-text"><style data-mw-deduplicate="TemplateStyles:r1238218222">.mw-parser-output cite.citation{font-style:inherit;word-wrap:break-word}.mw-parser-output .citation q{quotes:"\"""\"""'""'"}.mw-parser-output .citation:target{background-color:rgba(0,127,255,0.133)}.mw-parser-output .id-lock-free.id-lock-free a{background:url("//upload.wikimedia.org/wikipedia/commons/6/65/Lock-green.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited.id-lock-limited a,.mw-parser-output .id-lock-registration.id-lock-registration a{background:url("//upload.wikimedia.org/wikipedia/commons/d/d6/Lock-gray-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription.id-lock-subscription a{background:url("//upload.wikimedia.org/wikipedia/commons/a/aa/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:url("//upload.wikimedia.org/wikipedia/commons/4/4c/Wikisource-logo.svg")right 0.1em center/12px no-repeat}body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-free a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-limited a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-registration a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .id-lock-subscription a,body:not(.skin-timeless):not(.skin-minerva) .mw-parser-output .cs1-ws-icon a{background-size:contain;padding:0 1em 0 0}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:var(--color-error,#d33)}.mw-parser-output .cs1-visible-error{color:var(--color-error,#d33)}.mw-parser-output .cs1-maint{display:none;color:#085;margin-left:0.3em}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}@media screen{.mw-parser-output .cs1-format{font-size:95%}html.skin-theme-clientpref-night .mw-parser-output .cs1-maint{color:#18911f}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .cs1-maint{color:#18911f}}</style><cite id="CITEREFPoksinskaDahlgaardAntoni2002" class="citation journal cs1">Poksinska, Bozena; Dahlgaard, Jens Jörn; Antoni, Marc (2002). "The state of ISO 9000 certification: A study of Swedish organizations". <i>The TQM Magazine</i>. <b>14</b> (5): 297. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2F09544780210439734">10.1108/09544780210439734</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=The+TQM+Magazine&rft.atitle=The+state+of+ISO+9000+certification%3A+A+study+of+Swedish+organizations&rft.volume=14&rft.issue=5&rft.pages=297&rft.date=2002&rft_id=info%3Adoi%2F10.1108%2F09544780210439734&rft.aulast=Poksinska&rft.aufirst=Bozena&rft.au=Dahlgaard%2C+Jens+J%C3%B6rn&rft.au=Antoni%2C+Marc&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-2"><span class="mw-cite-backlink"><b><a href="#cite_ref-2">^</a></b></span> <span class="reference-text">International Organization for Standardization, <a rel="nofollow" class="external text" href="https://www.iso.org/standards/popular/iso-9000-family">What is the ISO 9000 family of standards on quality management?</a>, accessed on 20 September 2024</span> </li> <li id="cite_note-3"><span class="mw-cite-backlink"><b><a href="#cite_ref-3">^</a></b></span> <span class="reference-text">Eicher, L. D., <a rel="nofollow" class="external text" href="https://link.springer.com/article/10.1007/s007690050157">The ISO 9000 family of International Standards</a>, <i>Accred Qual Assur</i> 2, 1997, p. 325, <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1007%2Fs007690050157">10.1007/s007690050157</a>, accessed on 20 September 2024</span> </li> <li id="cite_note-Tsim,_Yeung,_Leung_2002-4"><span class="mw-cite-backlink">^ <a href="#cite_ref-Tsim,_Yeung,_Leung_2002_4-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-Tsim,_Yeung,_Leung_2002_4-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFTsimYeungLeung2002" class="citation journal cs1">Tsim, Y.C.; Yeung, V.W.S.; Leung, Edgar T.C. (2002). "An adaptation to ISO 9001:2000 for certified organizations". <i>Managerial Auditing Journal</i>. <b>17</b> (5): 245. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2F02686900210429669">10.1108/02686900210429669</a>. <a href="/wiki/Hdl_(identifier)" class="mw-redirect" title="Hdl (identifier)">hdl</a>:<span class="id-lock-free" title="Freely accessible"><a rel="nofollow" class="external text" href="https://hdl.handle.net/10397%2F60545">10397/60545</a></span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Managerial+Auditing+Journal&rft.atitle=An+adaptation+to+ISO+9001%3A2000+for+certified+organizations&rft.volume=17&rft.issue=5&rft.pages=245&rft.date=2002&rft_id=info%3Ahdl%2F10397%2F60545&rft_id=info%3Adoi%2F10.1108%2F02686900210429669&rft.aulast=Tsim&rft.aufirst=Y.C.&rft.au=Yeung%2C+V.W.S.&rft.au=Leung%2C+Edgar+T.C.&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-iso.org-5"><span class="mw-cite-backlink"><b><a href="#cite_ref-iso.org_5-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation book cs1"><a rel="nofollow" class="external text" href="https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100080.pdf"><i>Quality Management Principles</i></a> <span class="cs1-format">(PDF)</span>. <a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">International Organization for Standardization</a>. 2015. <a href="/wiki/ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <a href="/wiki/Special:BookSources/978-92-67-10650-2" title="Special:BookSources/978-92-67-10650-2"><bdi>978-92-67-10650-2</bdi></a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=Quality+Management+Principles&rft.pub=International+Organization+for+Standardization&rft.date=2015&rft.isbn=978-92-67-10650-2&rft_id=https%3A%2F%2Fwww.iso.org%2Ffiles%2Flive%2Fsites%2Fisoorg%2Ffiles%2Fstore%2Fen%2FPUB100080.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-6"><span class="mw-cite-backlink"><b><a href="#cite_ref-6">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFBeattie1999" class="citation journal cs1">Beattie, Ken R. (1999). "Implementing ISO 9000: A study of its benefits among Australian organizations". <i>Total Quality Management</i>. <b>10</b>: 95–106. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F0954412998090">10.1080/0954412998090</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Total+Quality+Management&rft.atitle=Implementing+ISO+9000%3A+A+study+of+its+benefits+among+Australian+organizations&rft.volume=10&rft.pages=95-106&rft.date=1999&rft_id=info%3Adoi%2F10.1080%2F0954412998090&rft.aulast=Beattie&rft.aufirst=Ken+R.&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-7"><span class="mw-cite-backlink"><b><a href="#cite_ref-7">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm">"ISO 9000 – Quality management"</a>. International Organization for Standardization. September 2021.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=ISO+9000+%E2%80%93+Quality+management&rft.pub=International+Organization+for+Standardization&rft.date=2021-09&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fhome%2Fstandards%2Fmanagement-standards%2Fiso_9000.htm&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-8"><span class="mw-cite-backlink"><b><a href="#cite_ref-8">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.iso.org/standard/66204.html">"ISO/TS 9002:2016 - Quality management systems - Guidelines for the application of ISO 9001:2015"</a>. International Organization for Standardization. 2023.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=ISO%2FTS+9002%3A2016+-+Quality+management+systems+-+Guidelines+for+the+application+of+ISO+9001%3A2015&rft.pub=International+Organization+for+Standardization&rft.date=2023&rft_id=https%3A%2F%2Fwww.iso.org%2Fstandard%2F66204.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-9"><span class="mw-cite-backlink"><b><a href="#cite_ref-9">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.iso.org/standard/70397.html">"ISO 9004:2018 - Quality management - Quality of an organization - Guidance to achieve sustained success"</a>. International Organization for Standardization. 2023.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=ISO+9004%3A2018+-+Quality+management+-+Quality+of+an+organization+-+Guidance+to+achieve+sustained+success&rft.pub=International+Organization+for+Standardization&rft.date=2023&rft_id=https%3A%2F%2Fwww.iso.org%2Fstandard%2F70397.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-10"><span class="mw-cite-backlink"><b><a href="#cite_ref-10">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.iso.org/iso-9001-quality-management.html">"ISO 9000 Quality Management"</a>. <i>ISO</i>. International Organization for Standardization<span class="reference-accessdate">. Retrieved <span class="nowrap">22 May</span> 2017</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=ISO&rft.atitle=ISO+9000+Quality+Management&rft_id=https%3A%2F%2Fwww.iso.org%2Fiso-9001-quality-management.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-clifford-11"><span class="mw-cite-backlink">^ <a href="#cite_ref-clifford_11-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-clifford_11-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFClifford2005" class="citation news cs1">Clifford, Stephanie (1 May 2005). <a rel="nofollow" class="external text" href="http://www.inc.com/magazine/20050501/management.html">"So many standards to follow, so little payoff"</a>. <i><a href="/wiki/Inc._(magazine)" title="Inc. (magazine)">Inc</a></i>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Inc&rft.atitle=So+many+standards+to+follow%2C+so+little+payoff&rft.date=2005-05-01&rft.aulast=Clifford&rft.aufirst=Stephanie&rft_id=http%3A%2F%2Fwww.inc.com%2Fmagazine%2F20050501%2Fmanagement.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-wilson-12"><span class="mw-cite-backlink">^ <a href="#cite_ref-wilson_12-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-wilson_12-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFWilson2010" class="citation web cs1">Wilson, Ian (4 June 2010). <a rel="nofollow" class="external text" href="http://james.westgard.com/the_westgard_rules/2010/06/iso-not-so.html">"Is ISO the way to go? Some say, Not So"</a>. The Westgard Rules.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Is+ISO+the+way+to+go%3F+Some+say%2C+Not+So&rft.pub=The+Westgard+Rules&rft.date=2010-06-04&rft.aulast=Wilson&rft.aufirst=Ian&rft_id=http%3A%2F%2Fjames.westgard.com%2Fthe_westgard_rules%2F2010%2F06%2Fiso-not-so.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span><sup class="noprint Inline-Template" style="white-space:nowrap;">[<i><a href="/wiki/Wikipedia:Verifiability#Self-published_sources" title="Wikipedia:Verifiability"><span title="This reference citation appears to be to a self-published source. (March 2012)">self-published source</span></a></i>]</sup></span> </li> <li id="cite_note-seddon-13"><span class="mw-cite-backlink">^ <a href="#cite_ref-seddon_13-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-seddon_13-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-seddon_13-2"><sup><i><b>c</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFSeddon2000" class="citation news cs1"><a href="/wiki/John_Seddon" title="John Seddon">Seddon, John</a> (19 November 2000). <a rel="nofollow" class="external text" href="http://money.guardian.co.uk/work/story/0,,613363,00.html">"The 'quality' you can't feel"</a>. <i>The Observer</i>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=The+Observer&rft.atitle=The+%27quality%27+you+can%27t+feel&rft.date=2000-11-19&rft.aulast=Seddon&rft.aufirst=John&rft_id=http%3A%2F%2Fmoney.guardian.co.uk%2Fwork%2Fstory%2F0%2C%2C613363%2C00.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-seddon2-14"><span class="mw-cite-backlink"><b><a href="#cite_ref-seddon2_14-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation book cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20150623105832/http://www.systemsthinking.co.uk/3-1-article.asp">"A Brief History of ISO 9000: Where did we go wrong?"</a>. <i>The Case Against ISO 9000</i> (2nd ed.). Oak Tree Press. 2000. <a href="/wiki/ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <a href="/wiki/Special:BookSources/978-1-86076-173-7" title="Special:BookSources/978-1-86076-173-7"><bdi>978-1-86076-173-7</bdi></a>. Archived from <a rel="nofollow" class="external text" href="http://www.systemsthinking.co.uk/3-1-article.asp">the original</a> on 23 June 2015<span class="reference-accessdate">. Retrieved <span class="nowrap">30 September</span> 2011</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.atitle=A+Brief+History+of+ISO+9000%3A+Where+did+we+go+wrong%3F&rft.btitle=The+Case+Against+ISO+9000&rft.edition=2nd&rft.pub=Oak+Tree+Press&rft.date=2000&rft.isbn=978-1-86076-173-7&rft_id=http%3A%2F%2Fwww.systemsthinking.co.uk%2F3-1-article.asp&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-15"><span class="mw-cite-backlink"><b><a href="#cite_ref-15">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://www.bsieducation.org/Education/about/brief-history.shtml">"BSOL Academic – BSI Group"</a>. <i>Bsieducation.org</i>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Bsieducation.org&rft.atitle=BSOL+Academic+%E2%80%93+BSI+Group&rft_id=http%3A%2F%2Fwww.bsieducation.org%2FEducation%2Fabout%2Fbrief-history.shtml&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-16"><span class="mw-cite-backlink"><b><a href="#cite_ref-16">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20121020074841/http://www.bsigroup.com/en/about-bsi/News-Room/BSI-Fast-Facts2/">"Standards, Training, Testing, Assessment and Certification – BSI Group"</a>. <i>Bsigroup.com</i>. Archived from <a rel="nofollow" class="external text" href="http://www.bsigroup.com/en/About-BSI/News-Room/BSI-Fast-Facts2/">the original</a> on 20 October 2012<span class="reference-accessdate">. Retrieved <span class="nowrap">30 November</span> 2010</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Bsigroup.com&rft.atitle=Standards%2C+Training%2C+Testing%2C+Assessment+and+Certification+%E2%80%93+BSI+Group&rft_id=http%3A%2F%2Fwww.bsigroup.com%2Fen%2FAbout-BSI%2FNews-Room%2FBSI-Fast-Facts2%2F&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-17"><span class="mw-cite-backlink"><b><a href="#cite_ref-17">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFStamatis1995" class="citation book cs1">Stamatis, D H (8 August 1995). <a rel="nofollow" class="external text" href="https://books.google.com/books?id=1YGfv04PdS0C&q=Def+Stan+05-21+and+05-24&pg=PA5"><i>Understanding ISO 9000 and Implementing the Basics to Quality</i></a>. CRC Press. <a href="/wiki/ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <a href="/wiki/Special:BookSources/9780824796563" title="Special:BookSources/9780824796563"><bdi>9780824796563</bdi></a><span class="reference-accessdate">. Retrieved <span class="nowrap">14 February</span> 2018</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=Understanding+ISO+9000+and+Implementing+the+Basics+to+Quality&rft.pub=CRC+Press&rft.date=1995-08-08&rft.isbn=9780824796563&rft.aulast=Stamatis&rft.aufirst=D+H&rft_id=https%3A%2F%2Fbooks.google.com%2Fbooks%3Fid%3D1YGfv04PdS0C%26q%3DDef%2BStan%2B05-21%2Band%2B05-24%26pg%3DPA5&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-18"><span class="mw-cite-backlink"><b><a href="#cite_ref-18">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFAdams1994" class="citation journal cs1">Adams, Catherine E (1994). <a rel="nofollow" class="external text" href="https://www.jstor.org/stable/26659453">"ISO 9000 and HACCP Systems"</a>. <i>Food and Drug Law Journal</i>. <b>49</b> (4): 603–607. <a href="/wiki/JSTOR_(identifier)" class="mw-redirect" title="JSTOR (identifier)">JSTOR</a> <a rel="nofollow" class="external text" href="https://www.jstor.org/stable/26659453">26659453</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Food+and+Drug+Law+Journal&rft.atitle=ISO+9000+and+HACCP+Systems&rft.volume=49&rft.issue=4&rft.pages=603-607&rft.date=1994&rft_id=https%3A%2F%2Fwww.jstor.org%2Fstable%2F26659453%23id-name%3DJSTOR&rft.aulast=Adams&rft.aufirst=Catherine+E&rft_id=https%3A%2F%2Fwww.jstor.org%2Fstable%2F26659453&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-19"><span class="mw-cite-backlink"><b><a href="#cite_ref-19">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFHarrigan1993" class="citation journal cs1">Harrigan, W.F. (1993). <a rel="nofollow" class="external text" href="https://dx.doi.org/10.1016/0956-7135%2893%2990166-L">"The ISO 9000 series and its implications for HACCP"</a>. <i>Food Control</i>. <b>4</b> (2): 105–111. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1016%2F0956-7135%2893%2990166-L">10.1016/0956-7135(93)90166-L</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Food+Control&rft.atitle=The+ISO+9000+series+and+its+implications+for+HACCP&rft.volume=4&rft.issue=2&rft.pages=105-111&rft.date=1993&rft_id=info%3Adoi%2F10.1016%2F0956-7135%2893%2990166-L&rft.aulast=Harrigan&rft.aufirst=W.F.&rft_id=https%3A%2F%2Fdx.doi.org%2F10.1016%2F0956-7135%252893%252990166-L&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-20"><span class="mw-cite-backlink"><b><a href="#cite_ref-20">^</a></b></span> <span class="reference-text">Ministry of Defence, Defence Standard 00-970 / Volume 2 / Issue 1, <i>Design and Airworthiness Requirements for Service Aircraft Volume 1 - Aeroplanes Book 1 (Parts 0 to 3)</i></span> </li> <li id="cite_note-21"><span class="mw-cite-backlink"><b><a href="#cite_ref-21">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFManders2012" class="citation web cs1">Manders, Basak (10 October 2012). <a rel="nofollow" class="external text" href="https://www.iso.org/news/2012/10/Ref1665.html">"DOES ISO 9001 PAY? – ANALYSIS OF 42 STUDIES"</a>. <i>iso.org</i>. ISO<span class="reference-accessdate">. Retrieved <span class="nowrap">27 September</span> 2019</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=iso.org&rft.atitle=DOES+ISO+9001+PAY%3F+%E2%80%93+ANALYSIS+OF+42+STUDIES&rft.date=2012-10-10&rft.aulast=Manders&rft.aufirst=Basak&rft_id=https%3A%2F%2Fwww.iso.org%2Fnews%2F2012%2F10%2FRef1665.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-22"><span class="mw-cite-backlink"><b><a href="#cite_ref-22">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.tuvsud.com/en-gb/services/auditing-and-system-certification/iso-9001">"2024 Case Study on the Benefits of ISO 9001"</a>. TÜV SÜD.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=2024+Case+Study+on+the+Benefits+of+ISO+9001&rft.pub=T%C3%9CV+S%C3%9CD&rft_id=https%3A%2F%2Fwww.tuvsud.com%2Fen-gb%2Fservices%2Fauditing-and-system-certification%2Fiso-9001&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-Corbett,_Montes-Sancho,_Kirsch_2005-23"><span class="mw-cite-backlink">^ <a href="#cite_ref-Corbett,_Montes-Sancho,_Kirsch_2005_23-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-Corbett,_Montes-Sancho,_Kirsch_2005_23-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-Corbett,_Montes-Sancho,_Kirsch_2005_23-2"><sup><i><b>c</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFCorbettMontes-SanchoKirsch2005" class="citation journal cs1">Corbett, Charles J.; Montes-Sancho, María J.; Kirsch, David A. (July 2005). <a rel="nofollow" class="external text" href="https://www.anderson.ucla.edu/documents/areas/fac/dotm/bio/pdf_CC25.pdf">"The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis"</a> <span class="cs1-format">(PDF)</span>. <i>Management Science</i>. <b>51</b> (7): 1607–16. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<span class="id-lock-free" title="Freely accessible"><a rel="nofollow" class="external text" href="https://doi.org/10.1287%2Fmnsc.1040.0358">10.1287/mnsc.1040.0358</a></span>. <a href="/wiki/Hdl_(identifier)" class="mw-redirect" title="Hdl (identifier)">hdl</a>:<span class="id-lock-free" title="Freely accessible"><a rel="nofollow" class="external text" href="https://hdl.handle.net/10016%2F7750">10016/7750</a></span>. <a href="/wiki/JSTOR_(identifier)" class="mw-redirect" title="JSTOR (identifier)">JSTOR</a> <a rel="nofollow" class="external text" href="https://www.jstor.org/stable/20110397">20110397</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Management+Science&rft.atitle=The+Financial+Impact+of+ISO+9000+Certification+in+the+United+States%3A+An+Empirical+Analysis&rft.volume=51&rft.issue=7&rft.pages=1607-16&rft.date=2005-07&rft_id=info%3Ahdl%2F10016%2F7750&rft_id=https%3A%2F%2Fwww.jstor.org%2Fstable%2F20110397%23id-name%3DJSTOR&rft_id=info%3Adoi%2F10.1287%2Fmnsc.1040.0358&rft.aulast=Corbett&rft.aufirst=Charles+J.&rft.au=Montes-Sancho%2C+Mar%C3%ADa+J.&rft.au=Kirsch%2C+David+A.&rft_id=https%3A%2F%2Fwww.anderson.ucla.edu%2Fdocuments%2Fareas%2Ffac%2Fdotm%2Fbio%2Fpdf_CC25.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-eps.udg.es-24"><span class="mw-cite-backlink">^ <a href="#cite_ref-eps.udg.es_24-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-eps.udg.es_24-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFHerasDickCasadesús2002" class="citation journal cs1">Heras, Iñaki; Dick, Gavin P.M.; Casadesús, Martí (2002). <a rel="nofollow" class="external text" href="http://kar.kent.ac.uk/5118/1/IJQRM%282002%29vol19n6.pdf">"ISO 9000 registration's impact on sales and profitability: A longitudinal analysis of performance before and after accreditation"</a> <span class="cs1-format">(PDF)</span>. <i>International Journal of Quality & Reliability Management</i>. <b>19</b> (6): 774. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2F02656710210429618">10.1108/02656710210429618</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Quality+%26+Reliability+Management&rft.atitle=ISO+9000+registration%27s+impact+on+sales+and+profitability%3A+A+longitudinal+analysis+of+performance+before+and+after+accreditation&rft.volume=19&rft.issue=6&rft.pages=774&rft.date=2002&rft_id=info%3Adoi%2F10.1108%2F02656710210429618&rft.aulast=Heras&rft.aufirst=I%C3%B1aki&rft.au=Dick%2C+Gavin+P.M.&rft.au=Casades%C3%BAs%2C+Mart%C3%AD&rft_id=http%3A%2F%2Fkar.kent.ac.uk%2F5118%2F1%2FIJQRM%25282002%2529vol19n6.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-25"><span class="mw-cite-backlink"><b><a href="#cite_ref-25">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFNavehMarcus2007" class="citation journal cs1">Naveh, Eitan; Marcus, Alfred (2007). "Financial performance, ISO 9000 standard and safe driving practices effects on accident rate in the U.S. Motor carrier industry". <i>Accident Analysis & Prevention</i>. <b>39</b> (4): 731–42. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1016%2Fj.aap.2006.11.004">10.1016/j.aap.2006.11.004</a>. <a href="/wiki/PMID_(identifier)" class="mw-redirect" title="PMID (identifier)">PMID</a> <a rel="nofollow" class="external text" href="https://pubmed.ncbi.nlm.nih.gov/17166474">17166474</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Accident+Analysis+%26+Prevention&rft.atitle=Financial+performance%2C+ISO+9000+standard+and+safe+driving+practices+effects+on+accident+rate+in+the+U.S.+Motor+carrier+industry&rft.volume=39&rft.issue=4&rft.pages=731-42&rft.date=2007&rft_id=info%3Adoi%2F10.1016%2Fj.aap.2006.11.004&rft_id=info%3Apmid%2F17166474&rft.aulast=Naveh&rft.aufirst=Eitan&rft.au=Marcus%2C+Alfred&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-Sharma2005-26"><span class="mw-cite-backlink"><b><a href="#cite_ref-Sharma2005_26-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFSharma2005" class="citation journal cs1">Sharma, Divesh S. (2005). "The association between ISO 9000 certification and financial performance". <i>The International Journal of Accounting</i>. <b>40</b> (2): 151–172. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1016%2Fj.intacc.2005.01.011">10.1016/j.intacc.2005.01.011</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=The+International+Journal+of+Accounting&rft.atitle=The+association+between+ISO+9000+certification+and+financial+performance&rft.volume=40&rft.issue=2&rft.pages=151-172&rft.date=2005&rft_id=info%3Adoi%2F10.1016%2Fj.intacc.2005.01.011&rft.aulast=Sharma&rft.aufirst=Divesh+S.&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-27"><span class="mw-cite-backlink"><b><a href="#cite_ref-27">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFChow-ChuaGohWan2003" class="citation journal cs1">Chow-Chua, Clare; Goh, Mark; Wan, Tan Boon (2003). "Does ISO 9000 certification improve business performance?". <i>International Journal of Quality & Reliability Management</i>. <b>20</b> (8): 936. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2F02656710310493643">10.1108/02656710310493643</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Quality+%26+Reliability+Management&rft.atitle=Does+ISO+9000+certification+improve+business+performance%3F&rft.volume=20&rft.issue=8&rft.pages=936&rft.date=2003&rft_id=info%3Adoi%2F10.1108%2F02656710310493643&rft.aulast=Chow-Chua&rft.aufirst=Clare&rft.au=Goh%2C+Mark&rft.au=Wan%2C+Tan+Boon&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-28"><span class="mw-cite-backlink"><b><a href="#cite_ref-28">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFRajanTamimi2003" class="citation journal cs1">Rajan, Murli; Tamimi, Nabil (2003). "Payoff to ISO 9000 Registration". <i>The Journal of Investing</i>. <b>12</b>: 71–77. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.3905%2Fjoi.2003.319536">10.3905/joi.2003.319536</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:154978556">154978556</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=The+Journal+of+Investing&rft.atitle=Payoff+to+ISO+9000+Registration&rft.volume=12&rft.pages=71-77&rft.date=2003&rft_id=info%3Adoi%2F10.3905%2Fjoi.2003.319536&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A154978556%23id-name%3DS2CID&rft.aulast=Rajan&rft.aufirst=Murli&rft.au=Tamimi%2C+Nabil&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-29"><span class="mw-cite-backlink"><b><a href="#cite_ref-29">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFLiang" class="citation web cs1">Liang, Lo. <a rel="nofollow" class="external text" href="https://www.researchgate.net/publication/237899982">"The difference in the perceived benefits between firms that maintain ISO certification and those that do not"</a>. <i>Researchgate.net</i>. International Journal of Production Research<span class="reference-accessdate">. Retrieved <span class="nowrap">13 December</span> 2019</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Researchgate.net&rft.atitle=The+difference+in+the+perceived+benefits+between+firms+that+maintain+ISO+certification+and+those+that+do+not&rft.aulast=Liang&rft.aufirst=Lo&rft_id=https%3A%2F%2Fwww.researchgate.net%2Fpublication%2F237899982&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-30"><span class="mw-cite-backlink"><b><a href="#cite_ref-30">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFButtle1997" class="citation journal cs1">Buttle, Francis (1997). "ISO 9000: Marketing motivations and benefits". <i>International Journal of Quality & Reliability Management</i>. <b>14</b> (9): 936–47. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2F02656719710186867">10.1108/02656719710186867</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Quality+%26+Reliability+Management&rft.atitle=ISO+9000%3A+Marketing+motivations+and+benefits&rft.volume=14&rft.issue=9&rft.pages=936-47&rft.date=1997&rft_id=info%3Adoi%2F10.1108%2F02656719710186867&rft.aulast=Buttle&rft.aufirst=Francis&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-31"><span class="mw-cite-backlink"><b><a href="#cite_ref-31">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFSantosEscanciano2002" class="citation journal cs1">Santos, Leticia; Escanciano, Carmen (2002). "Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage". <i>International Journal of Quality & Reliability Management</i>. <b>19</b> (3): 321–44. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2F02656710210415703">10.1108/02656710210415703</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Quality+%26+Reliability+Management&rft.atitle=Benefits+of+the+ISO+9000%3A1994+system%3A+Some+considerations+to+reinforce+competitive+advantage&rft.volume=19&rft.issue=3&rft.pages=321-44&rft.date=2002&rft_id=info%3Adoi%2F10.1108%2F02656710210415703&rft.aulast=Santos&rft.aufirst=Leticia&rft.au=Escanciano%2C+Carmen&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-Alcorn1995-32"><span class="mw-cite-backlink"><b><a href="#cite_ref-Alcorn1995_32-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFAlcorn2008" class="citation book cs1">Alcorn, Janice E. (26 March 2008). "The Benefits of ISO 9000 Certification". <i>A Collection of Papers Presented at the 55th Conference on Glass Problems: Ceramic Engineering and Science Proceedings</i>. Vol. 16. Hoboken, NJ, US: John Wiley & Sons, Inc. pp. 15–18. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1002%2F9780470314661.ch3">10.1002/9780470314661.ch3</a>. <a href="/wiki/ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <a href="/wiki/Special:BookSources/978-0-470-31466-1" title="Special:BookSources/978-0-470-31466-1"><bdi>978-0-470-31466-1</bdi></a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/1940-6339">1940-6339</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=bookitem&rft.atitle=The+Benefits+of+ISO+9000+Certification&rft.btitle=A+Collection+of+Papers+Presented+at+the+55th+Conference+on+Glass+Problems%3A+Ceramic+Engineering+and+Science+Proceedings&rft.place=Hoboken%2C+NJ%2C+US&rft.pages=15-18&rft.pub=John+Wiley+%26+Sons%2C+Inc.&rft.date=2008-03-26&rft.issn=1940-6339&rft_id=info%3Adoi%2F10.1002%2F9780470314661.ch3&rft.isbn=978-0-470-31466-1&rft.aulast=Alcorn&rft.aufirst=Janice+E.&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-2003survey-33"><span class="mw-cite-backlink">^ <a href="#cite_ref-2003survey_33-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-2003survey_33-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-2003survey_33-2"><sup><i><b>c</b></i></sup></a> <a href="#cite_ref-2003survey_33-3"><sup><i><b>d</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation cs2"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20120117173523/http://www.iso.org/iso/survey2003.pdf"><i>The ISO Survey of ISO 9001:2000 and ISO 14001 Certificates – 2003</i></a> <span class="cs1-format">(PDF)</span>, International Organization for Standardization, p. 17, archived from <a rel="nofollow" class="external text" href="http://www.iso.org/iso/survey2003.pdf">the original</a> <span class="cs1-format">(PDF)</span> on 17 January 2012<span class="reference-accessdate">, retrieved <span class="nowrap">20 November</span> 2015</span></cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+ISO+Survey+of+ISO+9001%3A2000+and+ISO+14001+Certificates+%E2%80%93+2003&rft.pages=17&rft.pub=International+Organization+for+Standardization&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fsurvey2003.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-2008survey-34"><span class="mw-cite-backlink">^ <a href="#cite_ref-2008survey_34-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-2008survey_34-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-2008survey_34-2"><sup><i><b>c</b></i></sup></a> <a href="#cite_ref-2008survey_34-3"><sup><i><b>d</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation cs2"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20110805201012/http://www.iso.org/iso/survey2008.pdf"><i>The ISO Survey – 2008</i></a> <span class="cs1-format">(PDF)</span>, International Organization for Standardization, p. 11, archived from <a rel="nofollow" class="external text" href="http://www.iso.org/iso/survey2008.pdf">the original</a> <span class="cs1-format">(PDF)</span> on 5 August 2011<span class="reference-accessdate">, retrieved <span class="nowrap">20 November</span> 2015</span></cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+ISO+Survey+%E2%80%93+2008&rft.pages=11&rft.pub=International+Organization+for+Standardization&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fsurvey2008.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-2009survey-35"><span class="mw-cite-backlink">^ <a href="#cite_ref-2009survey_35-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-2009survey_35-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-2009survey_35-2"><sup><i><b>c</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation cs2"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20151031050429/http://www.iso.org/iso/survey2009.pdf"><i>The ISO Survey of ISO 9001:2000 and ISO 14001 Certificates – 2003</i></a> <span class="cs1-format">(PDF)</span>, International Organization for Standardization, pp. 1–2, archived from <a rel="nofollow" class="external text" href="http://www.iso.org/iso/survey2009.pdf">the original</a> <span class="cs1-format">(PDF)</span> on 31 October 2015<span class="reference-accessdate">, retrieved <span class="nowrap">20 November</span> 2015</span></cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+ISO+Survey+of+ISO+9001%3A2000+and+ISO+14001+Certificates+%E2%80%93+2003&rft.pages=1-2&rft.pub=International+Organization+for+Standardization&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fsurvey2009.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-2011ES-36"><span class="mw-cite-backlink">^ <a href="#cite_ref-2011ES_36-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-2011ES_36-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation cs2"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20130127155212/http://www.iso.org/iso/iso_survey2011_executive-summary.pdf"><i>The ISO Survey of Management System Standard Certifications – 2011</i></a> <span class="cs1-format">(PDF)</span>, International Organization for Standardization, p. 1, archived from <a rel="nofollow" class="external text" href="http://www.iso.org/iso/iso_survey2011_executive-summary.pdf">the original</a> <span class="cs1-format">(PDF)</span> on 27 January 2013<span class="reference-accessdate">, retrieved <span class="nowrap">20 November</span> 2015</span></cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+ISO+Survey+of+Management+System+Standard+Certifications+%E2%80%93+2011&rft.pages=1&rft.pub=International+Organization+for+Standardization&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fiso_survey2011_executive-summary.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-2014table-37"><span class="mw-cite-backlink">^ <a href="#cite_ref-2014table_37-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-2014table_37-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation cs2"><a rel="nofollow" class="external text" href="http://www.iso.org/iso/home/standards/certification/iso-survey.htm"><i>The ISO Survey of Management System Standard Certifications – 2014 (data table)</i></a>, International Organization for Standardization<span class="reference-accessdate">, retrieved <span class="nowrap">16 September</span> 2016</span></cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+ISO+Survey+of+Management+System+Standard+Certifications+%E2%80%93+2014+%28data+table%29&rft.pub=International+Organization+for+Standardization&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fhome%2Fstandards%2Fcertification%2Fiso-survey.htm&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-2014ES-38"><span class="mw-cite-backlink">^ <a href="#cite_ref-2014ES_38-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-2014ES_38-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation cs2"><a rel="nofollow" class="external text" href="http://www.iso.org/iso/iso_survey_executive-summary.pdf"><i>The ISO Survey of Management System Standard Certifications – 2014</i></a> <span class="cs1-format">(PDF)</span>, International Organization for Standardization, p. 1<span class="reference-accessdate">, retrieved <span class="nowrap">20 November</span> 2015</span></cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=book&rft.btitle=The+ISO+Survey+of+Management+System+Standard+Certifications+%E2%80%93+2014&rft.pages=1&rft.pub=International+Organization+for+Standardization&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fiso_survey_executive-summary.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-39"><span class="mw-cite-backlink"><b><a href="#cite_ref-39">^</a></b></span> <span class="reference-text">Source: <a rel="nofollow" class="external text" href="http://www.iso.org/iso/survey2010.pdf">ISO Survey 2010</a></span> </li> <li id="cite_note-40"><span class="mw-cite-backlink"><b><a href="#cite_ref-40">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://www.iso.org/iso/pub100080.pdf">"ISO quality management principles"</a> <span class="cs1-format">(PDF)</span>. <i>Iso.org</i><span class="reference-accessdate">. Retrieved <span class="nowrap">16 December</span> 2016</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Iso.org&rft.atitle=ISO+quality+management+principles&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fpub100080.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-41"><span class="mw-cite-backlink"><b><a href="#cite_ref-41">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.qualitydigest.com/magazine/2000/nov/article/using-quality-objectives-drive-strategic-performance-improvement.html">"Using Quality Objectives to Drive Strategic Performance Improvement"</a>. <i>Qualitydigest.com</i><span class="reference-accessdate">. Retrieved <span class="nowrap">18 August</span> 2017</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Qualitydigest.com&rft.atitle=Using+Quality+Objectives+to+Drive+Strategic+Performance+Improvement&rft_id=https%3A%2F%2Fwww.qualitydigest.com%2Fmagazine%2F2000%2Fnov%2Farticle%2Fusing-quality-objectives-drive-strategic-performance-improvement.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-42"><span class="mw-cite-backlink"><b><a href="#cite_ref-42">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20191220124557/http://www.isopocketguides.com/media/docs/ISO2KMAN.doc">"OBJECTIVE OF THE SAMPLE MANUAL"</a>. <i>Isopocketguides.com</i>. Archived from <a rel="nofollow" class="external text" href="http://www.isopocketguides.com/media/docs/ISO2KMAN.doc">the original</a> <span class="cs1-format">(DOC)</span> on 20 December 2019<span class="reference-accessdate">. Retrieved <span class="nowrap">18 August</span> 2017</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Isopocketguides.com&rft.atitle=OBJECTIVE+OF+THE+SAMPLE+MANUAL&rft_id=http%3A%2F%2Fwww.isopocketguides.com%2Fmedia%2Fdocs%2FISO2KMAN.doc&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-43"><span class="mw-cite-backlink"><b><a href="#cite_ref-43">^</a></b></span> <span class="reference-text">ISO/IEC 17021: "Conformity assessment. Requirements for bodies providing audit and certification of management systems" (2011)</span> </li> <li id="cite_note-44"><span class="mw-cite-backlink"><b><a href="#cite_ref-44">^</a></b></span> <span class="reference-text">ISO/IEC 17011: "Conformity assessment. General requirements for accreditation bodies accrediting conformity assessment bodies" (2004).</span> </li> <li id="cite_note-45"><span class="mw-cite-backlink"><b><a href="#cite_ref-45">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.iso.org/standard/61651.html">"ISO/IEC 17021-1:2015 Conformity assessment — Requirements for bodies providing audit and certification of management systems — Part 1: Requirements"</a>. <i>www.iso.org</i>. ISO<span class="reference-accessdate">. Retrieved <span class="nowrap">9 April</span> 2020</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=www.iso.org&rft.atitle=ISO%2FIEC+17021-1%3A2015+Conformity+assessment+%E2%80%94+Requirements+for+bodies+providing+audit+and+certification+of+management+systems+%E2%80%94+Part+1%3A+Requirements&rft_id=https%3A%2F%2Fwww.iso.org%2Fstandard%2F61651.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-46"><span class="mw-cite-backlink"><b><a href="#cite_ref-46">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20161025113359/http://asq.org/blog/2012/03/25-years-of-iso-9000/">"25 Years of ISO 9000 | A View from the Q"</a>. ASQ. Archived from <a rel="nofollow" class="external text" href="http://asq.org/blog/2012/03/25-years-of-iso-9000/">the original</a> on 25 October 2016<span class="reference-accessdate">. Retrieved <span class="nowrap">20 April</span> 2016</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=25+Years+of+ISO+9000+%7C+A+View+from+the+Q&rft.pub=ASQ&rft_id=http%3A%2F%2Fasq.org%2Fblog%2F2012%2F03%2F25-years-of-iso-9000%2F&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-47"><span class="mw-cite-backlink"><b><a href="#cite_ref-47">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFBacivarov2015" class="citation journal cs1">Bacivarov, Ioan (1 October 2015). <a rel="nofollow" class="external text" href="http://www.asigurareacalitatii.ro/wp-content/uploads/83-02.pdf">"The Standard ISO 9001:2015 – A Milestone in the Evolution of Quality Management"</a> <span class="cs1-format">(PDF)</span>. <i>Asigurarea Calitatii – Quality Assurance</i><span class="reference-accessdate">. Retrieved <span class="nowrap">14 October</span> 2015</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Asigurarea+Calitatii+%E2%80%93+Quality+Assurance&rft.atitle=The+Standard+ISO+9001%3A2015+%E2%80%93+A+Milestone+in+the+Evolution+of+Quality+Management&rft.date=2015-10-01&rft.aulast=Bacivarov&rft.aufirst=Ioan&rft_id=http%3A%2F%2Fwww.asigurareacalitatii.ro%2Fwp-content%2Fuploads%2F83-02.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-48"><span class="mw-cite-backlink"><b><a href="#cite_ref-48">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://maritimecyprus.com/2016/08/11/infographic-iso-90012015-vs-2008-revision-what-has-changed/">"Infographic: ISO 9001:2015 vs. 2008 revision – What has changed?"</a>. Maritime Cyprus. 11 August 2016<span class="reference-accessdate">. Retrieved <span class="nowrap">9 October</span> 2018</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Infographic%3A+ISO+9001%3A2015+vs.+2008+revision+%E2%80%93+What+has+changed%3F&rft.pub=Maritime+Cyprus&rft.date=2016-08-11&rft_id=https%3A%2F%2Fmaritimecyprus.com%2F2016%2F08%2F11%2Finfographic-iso-90012015-vs-2008-revision-what-has-changed%2F&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-49"><span class="mw-cite-backlink"><b><a href="#cite_ref-49">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://www.iso.org/cms/render/live/en/sites/isoorg/home/standards/popular-standards/iso-9001.html">"ISO 9001 Quality management"</a>. <i>ISO</i><span class="reference-accessdate">. Retrieved <span class="nowrap">18 December</span> 2018</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=ISO&rft.atitle=ISO+9001+Quality+management&rft_id=http%3A%2F%2Fwww.iso.org%2Fcms%2Frender%2Flive%2Fen%2Fsites%2Fisoorg%2Fhome%2Fstandards%2Fpopular-standards%2Fiso-9001.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-50"><span class="mw-cite-backlink"><b><a href="#cite_ref-50">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://www.iso.org/iso/home/news_index/news_archive/news.htm?refid=Ref2002">"ISO 9001:2015 – Just published!"</a>. ISO. 23 September 2015<span class="reference-accessdate">. Retrieved <span class="nowrap">2 October</span> 2015</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=ISO+9001%3A2015+%E2%80%93+Just+published%21&rft.pub=ISO&rft.date=2015-09-23&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fhome%2Fnews_index%2Fnews_archive%2Fnews.htm%3Frefid%3DRef2002&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-51"><span class="mw-cite-backlink"><b><a href="#cite_ref-51">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://www.bsigroup.com/en-GB/about-bsi/media-centre/press-releases/2015/august/BSI-obtains-first-global-accreditation-for-the-new-Quality-Management-standard-ISO-90012015-from-ANAB/#.Vem-kxFVhBc">"BSI obtains first global accreditation from ANAB to certify organizations to the new Quality Management standard ISO 9001:2015"</a>. BSI<span class="reference-accessdate">. Retrieved <span class="nowrap">4 September</span> 2015</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=BSI+obtains+first+global+accreditation+from+ANAB+to+certify+organizations+to+the+new+Quality+Management+standard+ISO+9001%3A2015&rft.pub=BSI&rft_id=http%3A%2F%2Fwww.bsigroup.com%2Fen-GB%2Fabout-bsi%2Fmedia-centre%2Fpress-releases%2F2015%2Faugust%2FBSI-obtains-first-global-accreditation-for-the-new-Quality-Management-standard-ISO-90012015-from-ANAB%2F%23.Vem-kxFVhBc&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-52"><span class="mw-cite-backlink"><b><a href="#cite_ref-52">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.iso.org/standard/72808.html">"Iso 18091:2019"</a>. 26 March 2019.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Iso+18091%3A2019&rft.date=2019-03-26&rft_id=https%3A%2F%2Fwww.iso.org%2Fstandard%2F72808.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-53"><span class="mw-cite-backlink"><b><a href="#cite_ref-53">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://www.iso.org/standard/75288.html">"Iso/Ts 54001:2019"</a>. 11 June 2019.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Iso%2FTs+54001%3A2019&rft.date=2019-06-11&rft_id=https%3A%2F%2Fwww.iso.org%2Fstandard%2F75288.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-54"><span class="mw-cite-backlink"><b><a href="#cite_ref-54">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFFerreiraCândido2021" class="citation journal cs1">Ferreira, Luís M. F. R.; Cândido, Carlos J. F. (1 March 2021). <a rel="nofollow" class="external text" href="https://www.sciencedirect.com/science/article/pii/S092552732030373X">"Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents"</a>. <i>International Journal of Production Economics</i>. <b>233</b>: 108024. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1016%2Fj.ijpe.2020.108024">10.1016/j.ijpe.2020.108024</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/0925-5273">0925-5273</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:233861800">233861800</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Production+Economics&rft.atitle=Factors+influencing+firm+propensity+for+ISO+9001+withdrawal%3A+Evidence+on+decertification+tendency+and+antecedents&rft.volume=233&rft.pages=108024&rft.date=2021-03-01&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A233861800%23id-name%3DS2CID&rft.issn=0925-5273&rft_id=info%3Adoi%2F10.1016%2Fj.ijpe.2020.108024&rft.aulast=Ferreira&rft.aufirst=Lu%C3%ADs+M.+F.+R.&rft.au=C%C3%A2ndido%2C+Carlos+J.+F.&rft_id=https%3A%2F%2Fwww.sciencedirect.com%2Fscience%2Farticle%2Fpii%2FS092552732030373X&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-55"><span class="mw-cite-backlink"><b><a href="#cite_ref-55">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFEsgarranchoCândido2020" class="citation journal cs1">Esgarrancho, Sandra; Cândido, Carlos J. F. (2 January 2020). <a rel="nofollow" class="external text" href="https://doi.org/10.1080/14783363.2017.1404428">"Firm preparation for ISO 9001 certification – the case of the hotel industry in Portugal"</a>. <i>Total Quality Management & Business Excellence</i>. <b>31</b> (1–2): 23–42. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F14783363.2017.1404428">10.1080/14783363.2017.1404428</a>. <a href="/wiki/Hdl_(identifier)" class="mw-redirect" title="Hdl (identifier)">hdl</a>:<span class="id-lock-free" title="Freely accessible"><a rel="nofollow" class="external text" href="https://hdl.handle.net/10400.1%2F13394">10400.1/13394</a></span>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/1478-3363">1478-3363</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:158500304">158500304</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Total+Quality+Management+%26+Business+Excellence&rft.atitle=Firm+preparation+for+ISO+9001+certification+%E2%80%93+the+case+of+the+hotel+industry+in+Portugal&rft.volume=31&rft.issue=1%E2%80%932&rft.pages=23-42&rft.date=2020-01-02&rft_id=info%3Ahdl%2F10400.1%2F13394&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A158500304%23id-name%3DS2CID&rft.issn=1478-3363&rft_id=info%3Adoi%2F10.1080%2F14783363.2017.1404428&rft.aulast=Esgarrancho&rft.aufirst=Sandra&rft.au=C%C3%A2ndido%2C+Carlos+J.+F.&rft_id=https%3A%2F%2Fdoi.org%2F10.1080%2F14783363.2017.1404428&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-56"><span class="mw-cite-backlink"><b><a href="#cite_ref-56">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFBoiralRoy2007" class="citation journal cs1">Boiral, Olivier; Roy, Marie-Josée (6 February 2007). <a rel="nofollow" class="external text" href="https://www.emerald.com/insight/content/doi/10.1108/01443570710720630/full/html">"ISO 9000: integration rationales and organizational impacts"</a>. <i>International Journal of Operations & Production Management</i>. <b>27</b> (2): 226–247. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2F01443570710720630">10.1108/01443570710720630</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/0144-3577">0144-3577</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Operations+%26+Production+Management&rft.atitle=ISO+9000%3A+integration+rationales+and+organizational+impacts&rft.volume=27&rft.issue=2&rft.pages=226-247&rft.date=2007-02-06&rft_id=info%3Adoi%2F10.1108%2F01443570710720630&rft.issn=0144-3577&rft.aulast=Boiral&rft.aufirst=Olivier&rft.au=Roy%2C+Marie-Jos%C3%A9e&rft_id=https%3A%2F%2Fwww.emerald.com%2Finsight%2Fcontent%2Fdoi%2F10.1108%2F01443570710720630%2Ffull%2Fhtml&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-sroufe-57"><span class="mw-cite-backlink">^ <a href="#cite_ref-sroufe_57-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-sroufe_57-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-sroufe_57-2"><sup><i><b>c</b></i></sup></a></span> <span class="reference-text">Sroufe, Robert and Sime Curkovic, "An examination of ISO 9000:2000 and supply chain quality assurance." Journal of Operations Management, Volume 26, Issue 4, July 2008, Pages 503–520</span> </li> <li id="cite_note-wade-58"><span class="mw-cite-backlink">^ <a href="#cite_ref-wade_58-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-wade_58-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFWade2002" class="citation web cs1">Wade, Jim (May–June 2002). <a rel="nofollow" class="external text" href="https://web.archive.org/web/20060707162351/http://www.bin.co.uk/IMS_May_2002.pdf">"Is ISO 9000 really a standard?"</a> <span class="cs1-format">(PDF)</span>. ISO Management Systems. Archived from <a rel="nofollow" class="external text" href="http://www.bin.co.uk/IMS_May_2002.pdf">the original</a> <span class="cs1-format">(PDF)</span> on 7 July 2006<span class="reference-accessdate">. Retrieved <span class="nowrap">10 May</span> 2006</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Is+ISO+9000+really+a+standard%3F&rft.pub=ISO+Management+Systems&rft.date=2002-05%2F2002-06&rft.aulast=Wade&rft.aufirst=Jim&rft_id=http%3A%2F%2Fwww.bin.co.uk%2FIMS_May_2002.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-barnes-59"><span class="mw-cite-backlink">^ <a href="#cite_ref-barnes_59-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-barnes_59-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-barnes_59-2"><sup><i><b>c</b></i></sup></a> <a href="#cite_ref-barnes_59-3"><sup><i><b>d</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFBarnes2000" class="citation web cs1">Barnes, Frank (Spring 2000). <a rel="nofollow" class="external text" href="https://web.archive.org/web/20090227121123/http://www.allbusiness.com/specialty-businesses/713376-1.html">"Good Business Sense Is the Key to Confronting ISO 9000"</a>. <i>Review of Business</i>. Archived from <a rel="nofollow" class="external text" href="http://www.allbusiness.com/specialty-businesses/713376-1.html">the original</a> on 27 February 2009.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Review+of+Business&rft.atitle=Good+Business+Sense+Is+the+Key+to+Confronting+ISO+9000&rft.ssn=spring&rft.date=2000&rft.aulast=Barnes&rft.aufirst=Frank&rft_id=http%3A%2F%2Fwww.allbusiness.com%2Fspecialty-businesses%2F713376-1.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-60"><span class="mw-cite-backlink"><b><a href="#cite_ref-60">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20170819021915/https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/iso_9001_debunking_the_myths.pdf">"Debunking the myths"</a> <span class="cs1-format">(PDF)</span>. <i>Iso.org</i>. International Organization for Standardization. Archived from <a rel="nofollow" class="external text" href="https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/iso_9001_debunking_the_myths.pdf">the original</a> <span class="cs1-format">(PDF)</span> on 19 August 2017<span class="reference-accessdate">. Retrieved <span class="nowrap">7 July</span> 2017</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Iso.org&rft.atitle=Debunking+the+myths&rft_id=https%3A%2F%2Fwww.iso.org%2Ffiles%2Flive%2Fsites%2Fisoorg%2Ffiles%2Farchive%2Fpdf%2Fen%2Fiso_9001_debunking_the_myths.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-dalgleish_2003-61"><span class="mw-cite-backlink"><b><a href="#cite_ref-dalgleish_2003_61-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFDalgleish2003" class="citation web cs1">Dalgleish, Scott (5 May 2003). <a rel="nofollow" class="external text" href="http://www.qualitymag.com/articles/84308-probing-the-limits-br-iso-9000-more-hindrance-than-help">"Probing the Limits – ISO 9000: More Hindrance Than Help"</a>. <i>Quality Magazine</i><span class="reference-accessdate">. Retrieved <span class="nowrap">10 June</span> 2015</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Quality+Magazine&rft.atitle=Probing+the+Limits+%E2%80%93+ISO+9000%3A+More+Hindrance+Than+Help&rft.date=2003-05-05&rft.aulast=Dalgleish&rft.aufirst=Scott&rft_id=http%3A%2F%2Fwww.qualitymag.com%2Farticles%2F84308-probing-the-limits-br-iso-9000-more-hindrance-than-help&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-henricks-62"><span class="mw-cite-backlink">^ <a href="#cite_ref-henricks_62-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-henricks_62-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFHenricks2001" class="citation web cs1">Henricks, Mark (December 2001). <a rel="nofollow" class="external text" href="http://www.entrepreneur.com/magazine/entrepreneur/2001/december/46342.html">"ISO a GO-Go"</a>. <i>Entrepreneur Magazine</i>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Entrepreneur+Magazine&rft.atitle=ISO+a+GO-Go&rft.date=2001-12&rft.aulast=Henricks&rft.aufirst=Mark&rft_id=http%3A%2F%2Fwww.entrepreneur.com%2Fmagazine%2Fentrepreneur%2F2001%2Fdecember%2F46342.html&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-dalgleish_2005-63"><span class="mw-cite-backlink"><b><a href="#cite_ref-dalgleish_2005_63-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFDalgleish2005" class="citation web cs1">Dalgleish, Scott (1 April 2005). <a rel="nofollow" class="external text" href="http://www.qualitymag.com/articles/84308-probing-the-limits-br-iso-9000-more-hindrance-than-help">"Probing the Limits: ISO 9001 Proves Ineffective"</a>. <i>Quality Magazine</i><span class="reference-accessdate">. Retrieved <span class="nowrap">6 June</span> 2015</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Quality+Magazine&rft.atitle=Probing+the+Limits%3A+ISO+9001+Proves+Ineffective&rft.date=2005-04-01&rft.aulast=Dalgleish&rft.aufirst=Scott&rft_id=http%3A%2F%2Fwww.qualitymag.com%2Farticles%2F84308-probing-the-limits-br-iso-9000-more-hindrance-than-help&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-isosurvey-64"><span class="mw-cite-backlink"><b><a href="#cite_ref-isosurvey_64-0">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://www.iso.org/iso/en/iso9000-14000/pdf/survey2005.pdf">"The ISO Survey – 2005"</a> <span class="cs1-format">(PDF)</span>. Abridged version. ISO. 2005.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=The+ISO+Survey+%E2%80%93+2005&rft.series=Abridged+version&rft.pub=ISO&rft.date=2005&rft_id=http%3A%2F%2Fwww.iso.org%2Fiso%2Fen%2Fiso9000-14000%2Fpdf%2Fsurvey2005.pdf&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-65"><span class="mw-cite-backlink"><b><a href="#cite_ref-65">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFAbrahamson1996" class="citation journal cs1">Abrahamson, E. (1996). "Management Fashion". <i>The Academy of Management Review</i>. <b>21</b> (1): 254–285. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.5465%2Famr.1996.9602161572">10.5465/amr.1996.9602161572</a>. <a href="/wiki/JSTOR_(identifier)" class="mw-redirect" title="JSTOR (identifier)">JSTOR</a> <a rel="nofollow" class="external text" href="https://www.jstor.org/stable/258636">258636</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=The+Academy+of+Management+Review&rft.atitle=Management+Fashion&rft.volume=21&rft.issue=1&rft.pages=254-285&rft.date=1996&rft_id=info%3Adoi%2F10.5465%2Famr.1996.9602161572&rft_id=https%3A%2F%2Fwww.jstor.org%2Fstable%2F258636%23id-name%3DJSTOR&rft.aulast=Abrahamson&rft.aufirst=E.&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-66"><span class="mw-cite-backlink"><b><a href="#cite_ref-66">^</a></b></span> <span class="reference-text">Dytz, Andre (2019). WHY DO ISO 9001 COMPANIES FAIL?A reflection for board members, consultants and certification bodies</span> </li> <li id="cite_note-:0-67"><span class="mw-cite-backlink">^ <a href="#cite_ref-:0_67-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-:0_67-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-:0_67-2"><sup><i><b>c</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFCândidoCoelhoPeixinho2016" class="citation journal cs1">Cândido, Carlos J.F.; Coelho, Luís M.S.; Peixinho, Rúben M.T. (4 January 2016). <a rel="nofollow" class="external text" href="https://www.emerald.com/insight/content/doi/10.1108/IJOPM-11-2014-0540/full/html">"The financial impact of a withdrawn ISO 9001 certificate"</a>. <i>International Journal of Operations & Production Management</i>. <b>36</b> (1): 23–41. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1108%2FIJOPM-11-2014-0540">10.1108/IJOPM-11-2014-0540</a>. <a href="/wiki/Hdl_(identifier)" class="mw-redirect" title="Hdl (identifier)">hdl</a>:<span class="id-lock-free" title="Freely accessible"><a rel="nofollow" class="external text" href="https://hdl.handle.net/10400.1%2F7379">10400.1/7379</a></span>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/0144-3577">0144-3577</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Operations+%26+Production+Management&rft.atitle=The+financial+impact+of+a+withdrawn+ISO+9001+certificate&rft.volume=36&rft.issue=1&rft.pages=23-41&rft.date=2016-01-04&rft_id=info%3Ahdl%2F10400.1%2F7379&rft.issn=0144-3577&rft_id=info%3Adoi%2F10.1108%2FIJOPM-11-2014-0540&rft.aulast=C%C3%A2ndido&rft.aufirst=Carlos+J.F.&rft.au=Coelho%2C+Lu%C3%ADs+M.S.&rft.au=Peixinho%2C+R%C3%BAben+M.T.&rft_id=https%3A%2F%2Fwww.emerald.com%2Finsight%2Fcontent%2Fdoi%2F10.1108%2FIJOPM-11-2014-0540%2Ffull%2Fhtml&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-:2-68"><span class="mw-cite-backlink">^ <a href="#cite_ref-:2_68-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-:2_68-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-:2_68-2"><sup><i><b>c</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFLoChang2007" class="citation journal cs1">Lo, Liang Kang; Chang, Dong Shang (15 April 2007). <a rel="nofollow" class="external text" href="https://doi.org/10.1080/00207540600733709">"The difference in the perceived benefits between firms that maintain ISO certification and those that do not"</a>. <i>International Journal of Production Research</i>. <b>45</b> (8): 1881–1897. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F00207540600733709">10.1080/00207540600733709</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/0020-7543">0020-7543</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:108464851">108464851</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Production+Research&rft.atitle=The+difference+in+the+perceived+benefits+between+firms+that+maintain+ISO+certification+and+those+that+do+not&rft.volume=45&rft.issue=8&rft.pages=1881-1897&rft.date=2007-04-15&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A108464851%23id-name%3DS2CID&rft.issn=0020-7543&rft_id=info%3Adoi%2F10.1080%2F00207540600733709&rft.aulast=Lo&rft.aufirst=Liang+Kang&rft.au=Chang%2C+Dong+Shang&rft_id=https%3A%2F%2Fdoi.org%2F10.1080%2F00207540600733709&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-69"><span class="mw-cite-backlink"><b><a href="#cite_ref-69">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFSansalvadorBrotons2015" class="citation journal cs1">Sansalvador, Manuel E.; Brotons, José M. (2 December 2015). <a rel="nofollow" class="external text" href="https://doi.org/10.1080/14783363.2014.929231">"Valuation of the option of abandoning ISO 9001 certification: an empirical study in Spain"</a>. <i>Total Quality Management & Business Excellence</i>. <b>26</b> (11–12): 1255–1268. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F14783363.2014.929231">10.1080/14783363.2014.929231</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/1478-3363">1478-3363</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:154059597">154059597</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Total+Quality+Management+%26+Business+Excellence&rft.atitle=Valuation+of+the+option+of+abandoning+ISO+9001+certification%3A+an+empirical+study+in+Spain&rft.volume=26&rft.issue=11%E2%80%9312&rft.pages=1255-1268&rft.date=2015-12-02&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A154059597%23id-name%3DS2CID&rft.issn=1478-3363&rft_id=info%3Adoi%2F10.1080%2F14783363.2014.929231&rft.aulast=Sansalvador&rft.aufirst=Manuel+E.&rft.au=Brotons%2C+Jos%C3%A9+M.&rft_id=https%3A%2F%2Fdoi.org%2F10.1080%2F14783363.2014.929231&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-:3-70"><span class="mw-cite-backlink">^ <a href="#cite_ref-:3_70-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-:3_70-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-:3_70-2"><sup><i><b>c</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFCândidoCoelhoPeixinho2019" class="citation journal cs1">Cândido, Carlos J.F.; Coelho, Luís M.S.; Peixinho, Rúben M.T. (5 June 2019). <a rel="nofollow" class="external text" href="https://www.tandfonline.com/doi/full/10.1080/14783363.2019.1625266">"Why firms lose their ISO 9001 certification: Evidence from Portugal"</a>. <i>Total Quality Management & Business Excellence</i>. <b>32</b> (5–6): 632–651. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F14783363.2019.1625266">10.1080/14783363.2019.1625266</a>. <a href="/wiki/Hdl_(identifier)" class="mw-redirect" title="Hdl (identifier)">hdl</a>:<span class="id-lock-free" title="Freely accessible"><a rel="nofollow" class="external text" href="https://hdl.handle.net/10400.1%2F14067">10400.1/14067</a></span>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/1478-3363">1478-3363</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:201319741">201319741</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Total+Quality+Management+%26+Business+Excellence&rft.atitle=Why+firms+lose+their+ISO+9001+certification%3A+Evidence+from+Portugal&rft.volume=32&rft.issue=5%E2%80%936&rft.pages=632-651&rft.date=2019-06-05&rft_id=info%3Ahdl%2F10400.1%2F14067&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A201319741%23id-name%3DS2CID&rft.issn=1478-3363&rft_id=info%3Adoi%2F10.1080%2F14783363.2019.1625266&rft.aulast=C%C3%A2ndido&rft.aufirst=Carlos+J.F.&rft.au=Coelho%2C+Lu%C3%ADs+M.S.&rft.au=Peixinho%2C+R%C3%BAben+M.T.&rft_id=https%3A%2F%2Fwww.tandfonline.com%2Fdoi%2Ffull%2F10.1080%2F14783363.2019.1625266&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-:4-71"><span class="mw-cite-backlink">^ <a href="#cite_ref-:4_71-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-:4_71-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFSimonKafel2018" class="citation journal cs1">Simon, Alexandra; Kafel, Piotr (1 October 2018). <a rel="nofollow" class="external text" href="https://doi.org/10.15446%2Finnovar.v28n70.74449">"Reasons for decertification of ISO 9001. An empirical study"</a>. <i>Innovar</i>. <b>28</b> (70): 69–80. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<span class="id-lock-free" title="Freely accessible"><a rel="nofollow" class="external text" href="https://doi.org/10.15446%2Finnovar.v28n70.74449">10.15446/innovar.v28n70.74449</a></span>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/2248-6968">2248-6968</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Innovar&rft.atitle=Reasons+for+decertification+of+ISO+9001.+An+empirical+study&rft.volume=28&rft.issue=70&rft.pages=69-80&rft.date=2018-10-01&rft_id=info%3Adoi%2F10.15446%2Finnovar.v28n70.74449&rft.issn=2248-6968&rft.aulast=Simon&rft.aufirst=Alexandra&rft.au=Kafel%2C+Piotr&rft_id=https%3A%2F%2Fdoi.org%2F10.15446%252Finnovar.v28n70.74449&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-72"><span class="mw-cite-backlink"><b><a href="#cite_ref-72">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFChiariniBrunetti2019" class="citation journal cs1">Chiarini, Andrea; Brunetti, Federico (3 October 2019). <a rel="nofollow" class="external text" href="https://www.tandfonline.com/doi/full/10.1080/09537287.2019.1589010">"What really matters for a successful implementation of Lean production? A multiple linear regression model based on European manufacturing companies"</a>. <i>Production Planning & Control</i>. <b>30</b> (13): 1091–1101. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F09537287.2019.1589010">10.1080/09537287.2019.1589010</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/0953-7287">0953-7287</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:149820591">149820591</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Production+Planning+%26+Control&rft.atitle=What+really+matters+for+a+successful+implementation+of+Lean+production%3F+A+multiple+linear+regression+model+based+on+European+manufacturing+companies&rft.volume=30&rft.issue=13&rft.pages=1091-1101&rft.date=2019-10-03&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A149820591%23id-name%3DS2CID&rft.issn=0953-7287&rft_id=info%3Adoi%2F10.1080%2F09537287.2019.1589010&rft.aulast=Chiarini&rft.aufirst=Andrea&rft.au=Brunetti%2C+Federico&rft_id=https%3A%2F%2Fwww.tandfonline.com%2Fdoi%2Ffull%2F10.1080%2F09537287.2019.1589010&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-:1-73"><span class="mw-cite-backlink">^ <a href="#cite_ref-:1_73-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-:1_73-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-:1_73-2"><sup><i><b>c</b></i></sup></a> <a href="#cite_ref-:1_73-3"><sup><i><b>d</b></i></sup></a> <a href="#cite_ref-:1_73-4"><sup><i><b>e</b></i></sup></a> <a href="#cite_ref-:1_73-5"><sup><i><b>f</b></i></sup></a> <a href="#cite_ref-:1_73-6"><sup><i><b>g</b></i></sup></a> <a href="#cite_ref-:1_73-7"><sup><i><b>h</b></i></sup></a> <a href="#cite_ref-:1_73-8"><sup><i><b>i</b></i></sup></a> <a href="#cite_ref-:1_73-9"><sup><i><b>j</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFFerreiraCândido2021" class="citation journal cs1">Ferreira, Luís M. F. R.; Cândido, Carlos J. F. (1 March 2021). <a rel="nofollow" class="external text" href="https://www.sciencedirect.com/science/article/pii/S092552732030373X">"Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents"</a>. <i>International Journal of Production Economics</i>. <b>233</b>: 108024. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1016%2Fj.ijpe.2020.108024">10.1016/j.ijpe.2020.108024</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/0925-5273">0925-5273</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:233861800">233861800</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=International+Journal+of+Production+Economics&rft.atitle=Factors+influencing+firm+propensity+for+ISO+9001+withdrawal%3A+Evidence+on+decertification+tendency+and+antecedents&rft.volume=233&rft.pages=108024&rft.date=2021-03-01&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A233861800%23id-name%3DS2CID&rft.issn=0925-5273&rft_id=info%3Adoi%2F10.1016%2Fj.ijpe.2020.108024&rft.aulast=Ferreira&rft.aufirst=Lu%C3%ADs+M.+F.+R.&rft.au=C%C3%A2ndido%2C+Carlos+J.+F.&rft_id=https%3A%2F%2Fwww.sciencedirect.com%2Fscience%2Farticle%2Fpii%2FS092552732030373X&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-:5-74"><span class="mw-cite-backlink">^ <a href="#cite_ref-:5_74-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-:5_74-1"><sup><i><b>b</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFCândidoFerreira2021" class="citation journal cs1">Cândido, Carlos J. F.; Ferreira, Luís M. F. R. (7 November 2021). <a rel="nofollow" class="external text" href="https://doi.org/10.1080/14783363.2021.1997142">"Determinants of expected performance after ISO 9001 certification withdrawal"</a>. <i>Total Quality Management & Business Excellence</i>. <b>33</b> (15–16): 1691–1717. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F14783363.2021.1997142">10.1080/14783363.2021.1997142</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/1478-3363">1478-3363</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:243854704">243854704</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Total+Quality+Management+%26+Business+Excellence&rft.atitle=Determinants+of+expected+performance+after+ISO+9001+certification+withdrawal&rft.volume=33&rft.issue=15%E2%80%9316&rft.pages=1691-1717&rft.date=2021-11-07&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A243854704%23id-name%3DS2CID&rft.issn=1478-3363&rft_id=info%3Adoi%2F10.1080%2F14783363.2021.1997142&rft.aulast=C%C3%A2ndido&rft.aufirst=Carlos+J.+F.&rft.au=Ferreira%2C+Lu%C3%ADs+M.+F.+R.&rft_id=https%3A%2F%2Fdoi.org%2F10.1080%2F14783363.2021.1997142&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-75"><span class="mw-cite-backlink"><b><a href="#cite_ref-75">^</a></b></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFAlič2014" class="citation journal cs1">Alič, Milena (5 June 2014). <a rel="nofollow" class="external text" href="http://www.tandfonline.com/doi/abs/10.1080/14783363.2014.906107">"Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations"</a>. <i>Total Quality Management & Business Excellence</i>. <b>25</b> (7–8): 790–811. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F14783363.2014.906107">10.1080/14783363.2014.906107</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/1478-3363">1478-3363</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:153397112">153397112</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Total+Quality+Management+%26+Business+Excellence&rft.atitle=Impact+of+ISO+9001+certification+cancellation+on+business+performance%3A+a+case+study+in+Slovenian+organisations&rft.volume=25&rft.issue=7%E2%80%938&rft.pages=790-811&rft.date=2014-06-05&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A153397112%23id-name%3DS2CID&rft.issn=1478-3363&rft_id=info%3Adoi%2F10.1080%2F14783363.2014.906107&rft.aulast=Ali%C4%8D&rft.aufirst=Milena&rft_id=http%3A%2F%2Fwww.tandfonline.com%2Fdoi%2Fabs%2F10.1080%2F14783363.2014.906107&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> <li id="cite_note-:6-76"><span class="mw-cite-backlink">^ <a href="#cite_ref-:6_76-0"><sup><i><b>a</b></i></sup></a> <a href="#cite_ref-:6_76-1"><sup><i><b>b</b></i></sup></a> <a href="#cite_ref-:6_76-2"><sup><i><b>c</b></i></sup></a> <a href="#cite_ref-:6_76-3"><sup><i><b>d</b></i></sup></a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFCândidoFerreira2021" class="citation journal cs1">Cândido, Carlos J. F.; Ferreira, Luís M. F. R. (14 May 2021). <a rel="nofollow" class="external text" href="https://doi.org/10.1080/09537287.2021.1916638">"ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents"</a>. <i>Production Planning & Control</i>. <b>34</b> (4): 330–344. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1080%2F09537287.2021.1916638">10.1080/09537287.2021.1916638</a>. <a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://search.worldcat.org/issn/0953-7287">0953-7287</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:236572508">236572508</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=Production+Planning+%26+Control&rft.atitle=ISO+9001+internal+decertification+motivations%3A+exploring+barriers+and+benefits+of+certification+as+withdrawal+antecedents&rft.volume=34&rft.issue=4&rft.pages=330-344&rft.date=2021-05-14&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A236572508%23id-name%3DS2CID&rft.issn=0953-7287&rft_id=info%3Adoi%2F10.1080%2F09537287.2021.1916638&rft.aulast=C%C3%A2ndido&rft.aufirst=Carlos+J.+F.&rft.au=Ferreira%2C+Lu%C3%ADs+M.+F.+R.&rft_id=https%3A%2F%2Fdoi.org%2F10.1080%2F09537287.2021.1916638&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></span> </li> </ol></div></div> <div class="mw-heading mw-heading2"><h2 id="Further_reading">Further reading</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=22" title="Edit section: Further reading"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li>Bamford, Robert; Deibler, William (2003). <i>ISO 9001: 2000 for Software and Systems Providers: An Engineering Approach</i> (1st ed.). CRC-Press. <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><a href="/wiki/ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <a href="/wiki/Special:BookSources/0-8493-2063-1" title="Special:BookSources/0-8493-2063-1">0-8493-2063-1</a>, <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><a href="/wiki/ISBN_(identifier)" class="mw-redirect" title="ISBN (identifier)">ISBN</a> <a href="/wiki/Special:BookSources/978-0-8493-2063-7" title="Special:BookSources/978-0-8493-2063-7">978-0-8493-2063-7</a></li> <li><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><cite id="CITEREFNavehMarcus2004" class="citation journal cs1">Naveh, E.; Marcus, A. (2004). "When Does the ISO 9000 Quality Assurance Standard Lead to Performance Improvement? Assimilation and Going Beyond". <i>IEEE Transactions on Engineering Management</i>. <b>51</b> (3): 352. <a href="/wiki/Doi_(identifier)" class="mw-redirect" title="Doi (identifier)">doi</a>:<a rel="nofollow" class="external text" href="https://doi.org/10.1109%2FTEM.2004.830864">10.1109/TEM.2004.830864</a>. <a href="/wiki/S2CID_(identifier)" class="mw-redirect" title="S2CID (identifier)">S2CID</a> <a rel="nofollow" class="external text" href="https://api.semanticscholar.org/CorpusID:19656993">19656993</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.jtitle=IEEE+Transactions+on+Engineering+Management&rft.atitle=When+Does+the+ISO+9000+Quality+Assurance+Standard+Lead+to+Performance+Improvement%3F+Assimilation+and+Going+Beyond&rft.volume=51&rft.issue=3&rft.pages=352&rft.date=2004&rft_id=info%3Adoi%2F10.1109%2FTEM.2004.830864&rft_id=https%3A%2F%2Fapi.semanticscholar.org%2FCorpusID%3A19656993%23id-name%3DS2CID&rft.aulast=Naveh&rft.aufirst=E.&rft.au=Marcus%2C+A.&rfr_id=info%3Asid%2Fen.wikipedia.org%3AISO+9000+family" class="Z3988"></span></li> <li>Naveh, E. (1999). ISO 9000 survey'99: An analytical tool to assess the costs, benefits and savings of ISO 9000 registration. QSU Publishing Company.</li> <li><a rel="nofollow" class="external text" href="http://www.iso.org/iso/survey2007.pdf">An abstract of the 2007's ISO survey of certificates</a></li> <li><a rel="nofollow" class="external text" href="https://www.iso.org/the-iso-survey.html">The ISO Survey</a></li> <li>Bacivarov, Ioan (Coordinating Editor) (2015). <a rel="nofollow" class="external text" href="http://www.asigurareacalitatii.ro/asigurarea-calitatii-quality-assurance-vol-xxi-issue-83-july-september-2015/">Special issue "ISO9001:2015"</a>. Asigurarea Calitatii – Quality Assurance 21 (83), <link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1238218222"><a href="/wiki/ISSN_(identifier)" class="mw-redirect" title="ISSN (identifier)">ISSN</a> <a rel="nofollow" class="external text" href="https://www.worldcat.org/search?fq=x0:jrnl&q=n2:1224-5410">1224-5410</a></li></ul> <div class="mw-heading mw-heading2"><h2 id="External_links">External links</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=ISO_9000_family&action=edit&section=23" title="Edit section: External links"><span>edit</span></a><span class="mw-editsection-bracket">]</span></span></div> <ul><li><a rel="nofollow" class="external text" href="http://www.iso.org/iso/iso_9000">ISO 9000 family</a></li></ul> <div class="navbox-styles"><style data-mw-deduplicate="TemplateStyles:r1129693374">.mw-parser-output .hlist dl,.mw-parser-output .hlist ol,.mw-parser-output .hlist ul{margin:0;padding:0}.mw-parser-output .hlist dd,.mw-parser-output .hlist dt,.mw-parser-output .hlist li{margin:0;display:inline}.mw-parser-output .hlist.inline,.mw-parser-output .hlist.inline dl,.mw-parser-output .hlist.inline ol,.mw-parser-output .hlist.inline ul,.mw-parser-output .hlist dl dl,.mw-parser-output .hlist dl ol,.mw-parser-output .hlist dl ul,.mw-parser-output .hlist ol dl,.mw-parser-output .hlist ol ol,.mw-parser-output .hlist ol ul,.mw-parser-output .hlist ul dl,.mw-parser-output .hlist ul ol,.mw-parser-output .hlist ul ul{display:inline}.mw-parser-output .hlist .mw-empty-li{display:none}.mw-parser-output .hlist dt::after{content:": "}.mw-parser-output .hlist dd::after,.mw-parser-output .hlist li::after{content:" · ";font-weight:bold}.mw-parser-output .hlist dd:last-child::after,.mw-parser-output .hlist dt:last-child::after,.mw-parser-output .hlist li:last-child::after{content:none}.mw-parser-output .hlist dd dd:first-child::before,.mw-parser-output .hlist dd dt:first-child::before,.mw-parser-output .hlist dd li:first-child::before,.mw-parser-output .hlist dt dd:first-child::before,.mw-parser-output .hlist dt dt:first-child::before,.mw-parser-output .hlist dt li:first-child::before,.mw-parser-output .hlist li dd:first-child::before,.mw-parser-output .hlist li dt:first-child::before,.mw-parser-output .hlist li li:first-child::before{content:" (";font-weight:normal}.mw-parser-output .hlist dd dd:last-child::after,.mw-parser-output .hlist dd dt:last-child::after,.mw-parser-output .hlist dd li:last-child::after,.mw-parser-output .hlist dt dd:last-child::after,.mw-parser-output .hlist dt dt:last-child::after,.mw-parser-output .hlist dt li:last-child::after,.mw-parser-output .hlist li dd:last-child::after,.mw-parser-output .hlist li dt:last-child::after,.mw-parser-output .hlist li li:last-child::after{content:")";font-weight:normal}.mw-parser-output .hlist ol{counter-reset:listitem}.mw-parser-output .hlist ol>li{counter-increment:listitem}.mw-parser-output .hlist ol>li::before{content:" "counter(listitem)"\a0 "}.mw-parser-output .hlist dd ol>li:first-child::before,.mw-parser-output .hlist dt ol>li:first-child::before,.mw-parser-output .hlist li ol>li:first-child::before{content:" ("counter(listitem)"\a0 "}</style><style data-mw-deduplicate="TemplateStyles:r1236075235">.mw-parser-output .navbox{box-sizing:border-box;border:1px solid #a2a9b1;width:100%;clear:both;font-size:88%;text-align:center;padding:1px;margin:1em auto 0}.mw-parser-output .navbox .navbox{margin-top:0}.mw-parser-output .navbox+.navbox,.mw-parser-output .navbox+.navbox-styles+.navbox{margin-top:-1px}.mw-parser-output .navbox-inner,.mw-parser-output .navbox-subgroup{width:100%}.mw-parser-output .navbox-group,.mw-parser-output .navbox-title,.mw-parser-output .navbox-abovebelow{padding:0.25em 1em;line-height:1.5em;text-align:center}.mw-parser-output .navbox-group{white-space:nowrap;text-align:right}.mw-parser-output .navbox,.mw-parser-output .navbox-subgroup{background-color:#fdfdfd}.mw-parser-output .navbox-list{line-height:1.5em;border-color:#fdfdfd}.mw-parser-output .navbox-list-with-group{text-align:left;border-left-width:2px;border-left-style:solid}.mw-parser-output tr+tr>.navbox-abovebelow,.mw-parser-output tr+tr>.navbox-group,.mw-parser-output tr+tr>.navbox-image,.mw-parser-output tr+tr>.navbox-list{border-top:2px solid #fdfdfd}.mw-parser-output .navbox-title{background-color:#ccf}.mw-parser-output .navbox-abovebelow,.mw-parser-output .navbox-group,.mw-parser-output .navbox-subgroup .navbox-title{background-color:#ddf}.mw-parser-output .navbox-subgroup .navbox-group,.mw-parser-output .navbox-subgroup .navbox-abovebelow{background-color:#e6e6ff}.mw-parser-output .navbox-even{background-color:#f7f7f7}.mw-parser-output .navbox-odd{background-color:transparent}.mw-parser-output .navbox .hlist td dl,.mw-parser-output .navbox .hlist td ol,.mw-parser-output .navbox .hlist td ul,.mw-parser-output .navbox td.hlist dl,.mw-parser-output .navbox td.hlist ol,.mw-parser-output .navbox td.hlist ul{padding:0.125em 0}.mw-parser-output .navbox .navbar{display:block;font-size:100%}.mw-parser-output .navbox-title .navbar{float:left;text-align:left;margin-right:0.5em}body.skin--responsive .mw-parser-output .navbox-image img{max-width:none!important}@media print{body.ns-0 .mw-parser-output .navbox{display:none!important}}</style><style data-mw-deduplicate="TemplateStyles:r886047488">.mw-parser-output .nobold{font-weight:normal}</style></div><div role="navigation" class="navbox" aria-labelledby="ISO_standards_by_standard_number" style="padding:3px"><table class="nowraplinks hlist mw-collapsible mw-collapsed navbox-inner" style="border-spacing:0;background:transparent;color:inherit"><tbody><tr><th scope="col" class="navbox-title" colspan="2"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1129693374"><style data-mw-deduplicate="TemplateStyles:r1239400231">.mw-parser-output .navbar{display:inline;font-size:88%;font-weight:normal}.mw-parser-output .navbar-collapse{float:left;text-align:left}.mw-parser-output .navbar-boxtext{word-spacing:0}.mw-parser-output .navbar ul{display:inline-block;white-space:nowrap;line-height:inherit}.mw-parser-output .navbar-brackets::before{margin-right:-0.125em;content:"[ "}.mw-parser-output .navbar-brackets::after{margin-left:-0.125em;content:" ]"}.mw-parser-output .navbar li{word-spacing:-0.125em}.mw-parser-output .navbar a>span,.mw-parser-output .navbar a>abbr{text-decoration:inherit}.mw-parser-output .navbar-mini abbr{font-variant:small-caps;border-bottom:none;text-decoration:none;cursor:inherit}.mw-parser-output .navbar-ct-full{font-size:114%;margin:0 7em}.mw-parser-output .navbar-ct-mini{font-size:114%;margin:0 4em}html.skin-theme-clientpref-night .mw-parser-output .navbar li a abbr{color:var(--color-base)!important}@media(prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .navbar li a abbr{color:var(--color-base)!important}}@media print{.mw-parser-output .navbar{display:none!important}}</style><div class="navbar plainlinks hlist navbar-mini"><ul><li class="nv-view"><a href="/wiki/Template:ISO_standards" title="Template:ISO standards"><abbr title="View this template">v</abbr></a></li><li class="nv-talk"><a href="/wiki/Template_talk:ISO_standards" title="Template talk:ISO standards"><abbr title="Discuss this template">t</abbr></a></li><li class="nv-edit"><a href="/wiki/Special:EditPage/Template:ISO_standards" title="Special:EditPage/Template:ISO standards"><abbr title="Edit this template">e</abbr></a></li></ul></div><div id="ISO_standards_by_standard_number" style="font-size:114%;margin:0 4em"><a href="/wiki/International_Organization_for_Standardization" title="International Organization for Standardization">ISO</a> standards <span class="nobold">by standard number</span></div></th></tr><tr><td class="navbox-abovebelow" colspan="2"><div>List of <a href="/wiki/List_of_ISO_standards" title="List of ISO standards">ISO standards</a> – <a href="/wiki/List_of_ISO_romanizations" title="List of ISO romanizations">ISO romanizations</a> – <a href="/wiki/List_of_IEC_standards" title="List of IEC standards">IEC standards</a></div></td></tr><tr><th scope="row" class="navbox-group" style="width:1%">1–9999</th><td class="navbox-list-with-group navbox-list navbox-odd" style="width:100%;padding:0"><div style="padding:0 0.25em"> <ul><li><a href="/wiki/ISO_1" title="ISO 1">1</a></li> <li><a href="/wiki/ISO_2" title="ISO 2">2</a></li> <li><a href="/wiki/Renard_series" title="Renard series">3</a></li> <li><a href="/wiki/ISO_4" title="ISO 4">4</a></li> <li><a href="/wiki/Film_speed" title="Film speed">6</a></li> <li><a href="/wiki/British_Standard_Pipe" title="British Standard Pipe">7</a></li> <li><a href="/wiki/ISO_9" title="ISO 9">9</a></li> <li><a href="/wiki/A440_(pitch_standard)" title="A440 (pitch standard)">16</a></li> <li><a href="/wiki/Renard_series" title="Renard series">17</a></li> <li><a href="/wiki/ISO_31" title="ISO 31">31</a> <ul><li><a href="/wiki/ISO_31-0" title="ISO 31-0">-0</a></li> <li><a href="/wiki/ISO_31-1" title="ISO 31-1">-1</a></li> <li><a href="/wiki/ISO_31-3" title="ISO 31-3">-3</a></li> <li><a href="/wiki/ISO_31-4" title="ISO 31-4">-4</a></li> <li><a href="/wiki/ISO_31-5" title="ISO 31-5">-5</a></li> <li><a href="/wiki/ISO_31-6" title="ISO 31-6">-6</a></li> <li><a href="/wiki/ISO_31-7" title="ISO 31-7">-7</a></li> <li><a href="/wiki/ISO_31-8" title="ISO 31-8">-8</a></li> <li><a href="/wiki/ISO_31-9" class="mw-redirect" title="ISO 31-9">-9</a></li> <li><a href="/wiki/ISO_31-10" title="ISO 31-10">-10</a></li> <li><a href="/wiki/ISO_31-11" title="ISO 31-11">-11</a></li> <li><a href="/wiki/ISO_31-12" class="mw-redirect" title="ISO 31-12">-12</a></li> <li><a href="/wiki/ISO_31-13" class="mw-redirect" title="ISO 31-13">-13</a></li></ul></li> <li><a href="/wiki/ISO_metric_screw_thread" title="ISO metric screw thread">68-1</a></li> <li><a href="/wiki/ISO_128" title="ISO 128">128</a></li> <li><a href="/wiki/ISO_216" title="ISO 216">216</a></li> <li><a href="/wiki/ISO_217" title="ISO 217">217</a></li> <li><a href="/wiki/Equal-loudness_contour" title="Equal-loudness contour">226</a></li> <li><a href="/wiki/British_Standard_Pipe" title="British Standard Pipe">228</a></li> <li><a href="/wiki/ISO_233" title="ISO 233">233</a></li> <li><a href="/wiki/ISO_259" title="ISO 259">259</a></li> <li><a href="/wiki/ISO_metric_screw_thread" title="ISO metric screw thread">261</a></li> <li><a href="/wiki/ISO_metric_screw_thread" title="ISO metric screw thread">262</a></li> <li><a href="/wiki/Kappa_number" title="Kappa number">302</a></li> <li><a href="/wiki/Vicat_softening_point" title="Vicat softening point">306</a></li> <li><a href="/wiki/Hazard_symbol#Ionizing_radiation_symbol" title="Hazard symbol">361</a></li> <li><a href="/wiki/Power_take-off" title="Power take-off">500</a></li> <li><a href="/wiki/Hot_shoe" title="Hot shoe">518</a></li> <li><a href="/wiki/Prontor-Compur" title="Prontor-Compur">519</a></li> <li><a href="/wiki/ISO_639" title="ISO 639">639</a> <ul><li><a href="/wiki/ISO_639-1" title="ISO 639-1">-1</a></li> <li><a href="/wiki/ISO_639-2" title="ISO 639-2">-2</a></li> <li><a href="/wiki/ISO_639-3" title="ISO 639-3">-3</a></li> <li><a href="/wiki/ISO_639-5" title="ISO 639-5">-5</a></li> <li><a href="/wiki/ISO_639-6" title="ISO 639-6">-6</a></li></ul></li> <li><a href="/wiki/ISO/IEC_646" title="ISO/IEC 646">646</a></li> <li><a href="/wiki/ISO_657" title="ISO 657">657</a></li> <li><a href="/wiki/ISO_668" title="ISO 668">668</a></li> <li><a href="/wiki/ISO_690" title="ISO 690">690</a></li> <li><a href="/wiki/ISO_704" title="ISO 704">704</a></li> <li><a href="/wiki/ISO_732" title="ISO 732">732</a></li> <li><a href="/wiki/Antimagnetic_watch" title="Antimagnetic watch">764</a></li> <li><a href="/wiki/Hole_punch" title="Hole punch">838</a></li> <li><a href="/wiki/ISO_843" title="ISO 843">843</a></li> <li><a href="/wiki/ISO_860" title="ISO 860">860</a></li> <li><a href="/wiki/ISO_898" title="ISO 898">898</a></li> <li><a href="/wiki/ISO_965" title="ISO 965">965</a></li> <li><a href="/wiki/ISO_999" title="ISO 999">999</a></li> <li><a href="/wiki/ISO_1000" title="ISO 1000">1000</a></li> <li><a href="/wiki/Magnetic_ink_character_recognition" title="Magnetic ink character recognition">1004</a></li> <li><a href="/wiki/135_film" title="135 film">1007</a></li> <li><a href="/wiki/OCR-A" title="OCR-A">1073-1</a></li> <li><a href="/wiki/OCR-B" title="OCR-B">1073-2</a></li> <li><a href="/wiki/Longitudinal_redundancy_check" title="Longitudinal redundancy check">1155</a></li> <li><a href="/wiki/Shock-resistant_watch#ISO_1413_shock-resistant_standard" title="Shock-resistant watch">1413</a></li> <li><a href="/wiki/ALGOL_60" title="ALGOL 60">1538</a></li> <li><a href="/wiki/ISO_1629" title="ISO 1629">1629</a></li> <li><a href="/wiki/ISO_1745" title="ISO 1745">1745</a></li> <li><a href="/wiki/COBOL" title="COBOL">1989</a></li> <li><a href="/wiki/ISO_2014" title="ISO 2014">2014</a></li> <li><a href="/wiki/ISO_2015" title="ISO 2015">2015</a></li> <li><a href="/wiki/ISO/IEC_2022" title="ISO/IEC 2022">2022</a></li> <li><a href="/wiki/ISO_2033" title="ISO 2033">2033</a></li> <li><a href="/wiki/ISO_2047" title="ISO 2047">2047</a></li> <li><a href="/wiki/ISBN" title="ISBN">2108</a></li> <li><a href="/wiki/ISO_2145" title="ISO 2145">2145</a></li> <li><a href="/wiki/ISO_2146" title="ISO 2146">2146</a></li> <li><a href="/wiki/Film_speed" title="Film speed">2240</a></li> <li><a href="/wiki/Water_Resistant_mark" title="Water Resistant mark">2281</a></li> <li><a href="/wiki/International_Standard_Atmosphere" title="International Standard Atmosphere">2533</a></li> <li><a href="/wiki/ISO_2709" title="ISO 2709">2709</a></li> <li><a href="/wiki/ISO_2711" title="ISO 2711">2711</a></li> <li><a href="/wiki/Film_speed" title="Film speed">2720</a></li> <li><a href="/wiki/ISO_2788" title="ISO 2788">2788</a></li> <li><a href="/wiki/ISO_2848" title="ISO 2848">2848</a></li> <li><a href="/wiki/ISO_2852" title="ISO 2852">2852</a></li> <li><a href="/wiki/ISO_2921" title="ISO 2921">2921</a></li> <li><a href="/wiki/126_film" title="126 film">3029</a></li> <li><a href="/wiki/ISO_3103" title="ISO 3103">3103</a></li> <li><a href="/wiki/ISO_3166" title="ISO 3166">3166</a> <ul><li><a href="/wiki/ISO_3166-1" title="ISO 3166-1">-1</a></li> <li><a href="/wiki/ISO_3166-2" title="ISO 3166-2">-2</a></li> <li><a href="/wiki/ISO_3166-3" title="ISO 3166-3">-3</a></li></ul></li> <li><a href="/wiki/International_Standard_Serial_Number" class="mw-redirect" title="International Standard Serial Number">3297</a></li> <li><a href="/wiki/ISO_3307" title="ISO 3307">3307</a></li> <li><a href="/wiki/O-ring" title="O-ring">3601</a></li> <li><a href="/wiki/Kunrei-shiki_romanization" title="Kunrei-shiki romanization">3602</a></li> <li><a href="/wiki/ISO_3864" title="ISO 3864">3864</a></li> <li><a href="/wiki/International_Standard_Recording_Code" title="International Standard Recording Code">3901</a></li> <li><a href="/wiki/FDI_World_Dental_Federation_notation" title="FDI World Dental Federation notation">3950</a></li> <li><a href="/wiki/ISO_3977" title="ISO 3977">3977</a></li> <li><a href="/wiki/ISO_4031" title="ISO 4031">4031</a></li> <li><a href="/wiki/ISO_4157" title="ISO 4157">4157</a></li> <li><a href="/wiki/ISO_4165" title="ISO 4165">4165</a></li> <li><a href="/wiki/ISO_4217" title="ISO 4217">4217</a></li> <li><a href="/wiki/ISO/IEC_4909" title="ISO/IEC 4909">4909</a></li> <li><a href="/wiki/ISO/IEC_5218" title="ISO/IEC 5218">5218</a></li> <li><a href="/wiki/ISO_5426" title="ISO 5426">5426</a></li> <li><a href="/wiki/ISO_5427" title="ISO 5427">5427</a></li> <li><a href="/wiki/ISO_5428" title="ISO 5428">5428</a></li> <li><a href="/wiki/Accuracy_and_precision" title="Accuracy and precision">5725</a></li> <li><a href="/wiki/ISO_5775" title="ISO 5775">5775</a></li> <li><a href="/wiki/ISO_5776" title="ISO 5776">5776</a></li> <li><a href="/wiki/Film_speed" title="Film speed">5800</a></li> <li><a href="/wiki/Flowchart" title="Flowchart">5807</a></li> <li><a href="/wiki/ISO_5964" title="ISO 5964">5964</a></li> <li><a href="/wiki/International_Securities_Identification_Number" title="International Securities Identification Number">6166</a></li> <li><a href="/wiki/ISO_6344" title="ISO 6344">6344</a></li> <li><a href="/wiki/ISO_6346" title="ISO 6346">6346</a></li> <li><a href="/wiki/Minimal_BASIC" title="Minimal BASIC">6373</a></li> <li><a href="/wiki/ISO_6385" title="ISO 6385">6385</a></li> <li><a href="/wiki/Water_Resistant_mark" title="Water Resistant mark">6425</a></li> <li><a href="/wiki/ANSI_escape_code" title="ANSI escape code">6429</a></li> <li><a href="/wiki/ISO_6438" title="ISO 6438">6438</a></li> <li><a href="/wiki/ISO/IEC_6523" title="ISO/IEC 6523">6523</a></li> <li><a href="/wiki/ISO_6709" title="ISO 6709">6709</a></li> <li><a href="/wiki/ISO_6943" title="ISO 6943">6943</a></li> <li><a href="/wiki/ISO_7001" title="ISO 7001">7001</a></li> <li><a href="/wiki/ISO_7002" title="ISO 7002">7002</a></li> <li><a href="/wiki/ISO_7010" title="ISO 7010">7010</a></li> <li><a href="/wiki/ISO_7027" title="ISO 7027">7027</a></li> <li><a href="/wiki/ISO/IEC_7064" title="ISO/IEC 7064">7064</a></li> <li><a href="/wiki/Pinyin" class="mw-redirect" title="Pinyin">7098</a></li> <li><a href="/wiki/Pascal_(programming_language)" title="Pascal (programming language)">7185</a></li> <li><a href="/wiki/ISO_7200" title="ISO 7200">7200</a></li> <li><a href="/wiki/OSI_model" title="OSI model">7498</a> <ul><li><a href="/wiki/OSI_model" title="OSI model">-1</a></li></ul></li> <li><a href="/wiki/ISO_7637" title="ISO 7637">7637</a></li> <li><a href="/wiki/ISO_7736" title="ISO 7736">7736</a></li> <li><a href="/wiki/ISO/IEC_7810" title="ISO/IEC 7810">7810</a></li> <li><a href="/wiki/ISO/IEC_7811" title="ISO/IEC 7811">7811</a></li> <li><a href="/wiki/ISO/IEC_7812" title="ISO/IEC 7812">7812</a></li> <li><a href="/wiki/ISO/IEC_7813" title="ISO/IEC 7813">7813</a></li> <li><a href="/wiki/ISO/IEC_7816" title="ISO/IEC 7816">7816</a></li> <li><a href="/wiki/Graphical_Kernel_System" title="Graphical Kernel System">7942</a></li> <li><a href="/wiki/ISO_8000" title="ISO 8000">8000</a></li> <li><a href="/wiki/On-board_diagnostics" title="On-board diagnostics">8093</a></li> <li><a href="/wiki/ISO_8178" title="ISO 8178">8178</a></li> <li><a href="/wiki/Fuel_oil" title="Fuel oil">8217</a></li> <li><a href="/wiki/ISO_8373" class="mw-redirect" title="ISO 8373">8373</a></li> <li><a href="/wiki/ISO_8501-1" title="ISO 8501-1">8501-1</a></li> <li><a href="/wiki/FTAM" title="FTAM">8571</a></li> <li><a href="/wiki/ISO_8583" title="ISO 8583">8583</a></li> <li><a href="/wiki/ISO_8601" title="ISO 8601">8601</a></li> <li><a href="/wiki/Open_Document_Architecture" title="Open Document Architecture">8613</a></li> <li><a href="/wiki/Computer_Graphics_Metafile" title="Computer Graphics Metafile">8632</a></li> <li><a href="/wiki/Graphical_Kernel_System" title="Graphical Kernel System">8651</a></li> <li><a href="/wiki/ISO/IEC_8652" title="ISO/IEC 8652">8652</a></li> <li><a href="/wiki/ISO_8691" title="ISO 8691">8691</a></li> <li><a href="/wiki/Graphical_Kernel_System" title="Graphical Kernel System">8805/8806</a></li> <li><a href="/wiki/Language_Of_Temporal_Ordering_Specification" class="mw-redirect" title="Language Of Temporal Ordering Specification">8807</a></li> <li><a href="/wiki/Fuse_(automotive)" class="mw-redirect" title="Fuse (automotive)">8820-5</a></li> <li><a href="/wiki/ISO/IEC_8859" title="ISO/IEC 8859">8859</a> <ul><li><a href="/wiki/ISO/IEC_8859-1" title="ISO/IEC 8859-1">-1</a></li> <li><a href="/wiki/ISO/IEC_8859-2" title="ISO/IEC 8859-2">-2</a></li> <li><a href="/wiki/ISO/IEC_8859-3" title="ISO/IEC 8859-3">-3</a></li> <li><a href="/wiki/ISO/IEC_8859-4" title="ISO/IEC 8859-4">-4</a></li> <li><a href="/wiki/ISO/IEC_8859-5" title="ISO/IEC 8859-5">-5</a></li> <li><a href="/wiki/ISO/IEC_8859-6" title="ISO/IEC 8859-6">-6</a></li> <li><a href="/wiki/ISO/IEC_8859-7" title="ISO/IEC 8859-7">-7</a></li> <li><a href="/wiki/ISO/IEC_8859-8" title="ISO/IEC 8859-8">-8</a></li> <li><a href="/wiki/ISO-8859-8-I" title="ISO-8859-8-I">-8-I</a></li> <li><a href="/wiki/ISO/IEC_8859-9" title="ISO/IEC 8859-9">-9</a></li> <li><a href="/wiki/ISO/IEC_8859-10" title="ISO/IEC 8859-10">-10</a></li> <li><a href="/wiki/ISO/IEC_8859-11" title="ISO/IEC 8859-11">-11</a></li> <li><a href="/wiki/ISO/IEC_8859-12" class="mw-redirect" title="ISO/IEC 8859-12">-12</a></li> <li><a href="/wiki/ISO/IEC_8859-13" title="ISO/IEC 8859-13">-13</a></li> <li><a href="/wiki/ISO/IEC_8859-14" title="ISO/IEC 8859-14">-14</a></li> <li><a href="/wiki/ISO/IEC_8859-15" title="ISO/IEC 8859-15">-15</a></li> <li><a href="/wiki/ISO/IEC_8859-16" title="ISO/IEC 8859-16">-16</a></li></ul></li> <li><a href="/wiki/Standard_Generalized_Markup_Language" title="Standard Generalized Markup Language">8879</a></li> <li><a href="/wiki/ISO_9000" class="mw-redirect" title="ISO 9000">9000/9001</a></li> <li><a href="/wiki/ASMO_449" title="ASMO 449">9036</a></li> <li><a href="/wiki/SQL" title="SQL">9075</a></li> <li><a href="/wiki/ISO/IEC_9126" title="ISO/IEC 9126">9126</a></li> <li><a href="/wiki/On-board_diagnostics" title="On-board diagnostics">9141</a></li> <li><a href="/wiki/Salt_spray_test" title="Salt spray test">9227</a></li> <li><a href="/wiki/ISO_9241" title="ISO 9241">9241</a></li> <li><a href="/wiki/File_Allocation_Table" title="File Allocation Table">9293</a></li> <li><a href="/wiki/Fiber_Distributed_Data_Interface" title="Fiber Distributed Data Interface">9314</a></li> <li><a href="/wiki/ISO_9362" title="ISO 9362">9362</a></li> <li><a href="/wiki/Shoe_size" title="Shoe size">9407</a></li> <li><a href="/wiki/CHILL" title="CHILL">9496</a></li> <li><a href="/wiki/Manufacturing_Message_Specification" title="Manufacturing Message Specification">9506</a></li> <li><a href="/wiki/ISO/IEC_9529" title="ISO/IEC 9529">9529</a></li> <li><a href="/wiki/ISO_9564" title="ISO 9564">9564</a></li> <li><a href="/wiki/PHIGS" title="PHIGS">9592/9593</a></li> <li><a href="/wiki/X.500" title="X.500">9594</a></li> <li><a href="/wiki/ISO_9660" title="ISO 9660">9660</a></li> <li><a href="/wiki/ISO/IEC_9797-1" title="ISO/IEC 9797-1">9797-1</a></li> <li><a href="/wiki/ISO_9897" title="ISO 9897">9897</a></li> <li><a href="/wiki/ANSI_C" title="ANSI C">9899</a></li> <li><a href="/wiki/POSIX" title="POSIX">9945</a></li> <li><a href="/wiki/Romanization_of_Georgian" title="Romanization of Georgian">9984</a></li> <li><a href="/wiki/Romanization_of_Armenian" title="Romanization of Armenian">9985</a></li> <li><a href="/wiki/ISO/IEC_9995" title="ISO/IEC 9995">9995</a></li></ul> </div></td></tr><tr><th scope="row" class="navbox-group" style="width:1%">10000–19999</th><td class="navbox-list-with-group navbox-list navbox-even" style="width:100%;padding:0"><div style="padding:0 0.25em"> <ul><li><a href="/wiki/ISO_10006" title="ISO 10006">10006</a></li> <li><a href="/wiki/ISO_10007" title="ISO 10007">10007</a></li> <li><a href="/wiki/ISO/IEC_10116" title="ISO/IEC 10116">10116</a></li> <li><a href="/wiki/Whirlpool_(hash_function)" title="Whirlpool (hash function)">10118-3</a></li> <li><a href="/wiki/ISO_10160" title="ISO 10160">10160</a></li> <li><a href="/wiki/ISO_10161" title="ISO 10161">10161</a></li> <li><a href="/wiki/Guidelines_for_the_Definition_of_Managed_Objects" title="Guidelines for the Definition of Managed Objects">10165</a></li> <li><a href="/wiki/Document_Style_Semantics_and_Specification_Language" title="Document Style Semantics and Specification Language">10179</a></li> <li><a href="/wiki/Pascal_(programming_language)#ISO/IEC_10206:1990_Extended_Pascal" title="Pascal (programming language)">10206</a></li> <li><a href="/wiki/ISO_10218" title="ISO 10218">10218</a></li> <li><a href="/wiki/Full_BASIC" title="Full BASIC">10279</a></li> <li><a href="/wiki/ISO_10303" title="ISO 10303">10303</a> <ul><li><a href="/wiki/EXPRESS_(data_modeling_language)" title="EXPRESS (data modeling language)">-11</a></li> <li><a href="/wiki/ISO_10303-21" title="ISO 10303-21">-21</a></li> <li><a href="/wiki/ISO_10303-22" title="ISO 10303-22">-22</a></li> <li><a href="/wiki/ISO_10303-28" title="ISO 10303-28">-28</a></li> <li><a href="/wiki/STEP-NC" title="STEP-NC">-238</a></li></ul></li> <li><a href="/wiki/Market_Identifier_Code" title="Market Identifier Code">10383</a></li> <li><a href="/wiki/ArmSCII" title="ArmSCII">10585</a></li> <li><a href="/wiki/IS-IS" title="IS-IS">10589</a></li> <li><a href="/wiki/ISO_10628" title="ISO 10628">10628</a></li> <li><a href="/wiki/Universal_Coded_Character_Set" title="Universal Coded Character Set">10646</a></li> <li><a href="/wiki/Torx" title="Torx">10664</a></li> <li><a href="/wiki/RM-ODP" title="RM-ODP">10746</a></li> <li><a href="/wiki/Multibus" title="Multibus">10861</a></li> <li><a href="/wiki/International_Standard_Music_Number" title="International Standard Music Number">10957</a></li> <li><a href="/wiki/ISO_10962" title="ISO 10962">10962</a></li> <li><a href="/wiki/ISO/IEC_10967" title="ISO/IEC 10967">10967</a></li> <li><a href="/wiki/ISO/IEEE_11073" title="ISO/IEEE 11073">11073</a></li> <li><a href="/wiki/ISO_11170" title="ISO 11170">11170</a></li> <li><a href="/wiki/MPEG-1" title="MPEG-1">11172</a></li> <li><a href="/wiki/ISO/IEC_11179" title="ISO/IEC 11179">11179</a></li> <li><a href="/wiki/ISO/IEC_11404" title="ISO/IEC 11404">11404</a></li> <li><a href="/wiki/JBIG" title="JBIG">11544</a></li> <li><a href="/wiki/ISO_11783" title="ISO 11783">11783</a></li> <li><a href="/wiki/ISO_11784_and_ISO_11785" title="ISO 11784 and ISO 11785">11784</a></li> <li><a href="/wiki/ISO_11784_and_ISO_11785" title="ISO 11784 and ISO 11785">11785</a></li> <li><a href="/wiki/ISO/IEC_11801" title="ISO/IEC 11801">11801</a></li> <li><a href="/wiki/Trusted_Platform_Module" title="Trusted Platform Module">11889</a></li> <li><a href="/wiki/CAN_bus#CAN_lower-layer_standards" title="CAN bus">11898</a></li> <li><a href="/wiki/ISO_11940" title="ISO 11940">11940</a> (<a href="/wiki/ISO_11940-2" title="ISO 11940-2">-2</a>)</li> <li><a href="/wiki/ISO/TR_11941" title="ISO/TR 11941">11941</a></li> <li><a href="/wiki/ISO/TR_11941" title="ISO/TR 11941">11941 (TR)</a></li> <li><a href="/wiki/ISO_11992" title="ISO 11992">11992</a></li> <li><a href="/wiki/ISO_12006" title="ISO 12006">12006</a></li> <li><a href="/wiki/DICOM" title="DICOM">12052</a></li> <li><a href="/wiki/ISO/IEC_TR_12182" title="ISO/IEC TR 12182">12182</a></li> <li><a href="/wiki/ISO/IEC_12207" title="ISO/IEC 12207">12207</a></li> <li><a href="/wiki/TIFF/EP" title="TIFF/EP">12234-2</a></li> <li><a href="/wiki/Linguistic_categories#ISO_12620_(ISO_TC37_Data_Category_Registry,_ISOcat)" title="Linguistic categories">12620</a></li> <li><a href="/wiki/Prolog" title="Prolog">13211</a> <ul><li><a href="/wiki/Prolog" title="Prolog">-1</a></li> <li><a href="/wiki/Prolog" title="Prolog">-2</a></li></ul></li> <li><a href="/wiki/Isofix" title="Isofix">13216</a></li> <li><a href="/wiki/Topic_map" title="Topic map">13250</a></li> <li><a href="/wiki/ISO_13399" title="ISO 13399">13399</a></li> <li><a href="/wiki/ISO_13406-2" title="ISO 13406-2">13406-2</a></li> <li><a href="/wiki/110_film" title="110 film">13450</a></li> <li><a href="/wiki/ISO_13485" title="ISO 13485">13485</a></li> <li><a href="/wiki/ISO_13490" title="ISO 13490">13490</a></li> <li><a href="/wiki/ISO_13567" title="ISO 13567">13567</a></li> <li><a href="/wiki/Z_notation" title="Z notation">13568</a></li> <li><a href="/wiki/ISO_13584" title="ISO 13584">13584</a></li> <li><a href="/wiki/International_Bank_Account_Number" title="International Bank Account Number">13616</a></li> <li><a href="/wiki/ISLISP" title="ISLISP">13816</a></li> <li><a href="/wiki/MPEG-2" title="MPEG-2">13818</a></li> <li><a href="/wiki/ISO_14000" class="mw-redirect" title="ISO 14000">14000</a></li> <li><a href="/wiki/ISO_14031" title="ISO 14031">14031</a></li> <li><a href="/wiki/ISO_14224" title="ISO 14224">14224</a></li> <li><a href="/wiki/PDF/UA" title="PDF/UA">14289</a></li> <li><a href="/wiki/Horsepower" title="Horsepower">14396</a></li> <li><a href="/wiki/ISO/IEC_14443" title="ISO/IEC 14443">14443</a></li> <li><a href="/wiki/MPEG-4" title="MPEG-4">14496</a> <ul><li><a href="/wiki/MPEG-4_Part_2" title="MPEG-4 Part 2">-2</a></li> <li><a href="/wiki/MPEG-4_Part_3" title="MPEG-4 Part 3">-3</a></li> <li><a href="/wiki/Delivery_Multimedia_Integration_Framework" title="Delivery Multimedia Integration Framework">-6</a></li> <li><a href="/wiki/Advanced_Video_Coding" title="Advanced Video Coding">-10</a></li> <li><a href="/wiki/MPEG-4_Part_11" title="MPEG-4 Part 11">-11</a></li> <li><a href="/wiki/ISO_base_media_file_format" title="ISO base media file format">-12</a></li> <li><a href="/wiki/MP4_file_format" title="MP4 file format">-14</a></li> <li><a href="/wiki/MP4_file_format" title="MP4 file format">-17</a></li> <li><a href="/wiki/MP4_file_format" title="MP4 file format">-20</a></li></ul></li> <li><a href="/wiki/ISO_14617" title="ISO 14617">14617</a></li> <li><a href="/wiki/ISO_14644" title="ISO 14644">14644</a></li> <li><a href="/wiki/STEP-NC" title="STEP-NC">14649</a></li> <li><a href="/wiki/ISO/IEC_14651" title="ISO/IEC 14651">14651</a></li> <li><a href="/wiki/ISO_14698" title="ISO 14698">14698</a></li> <li><a href="/wiki/Software_maintenance" title="Software maintenance">14764</a></li> <li><a href="/wiki/C%2B%2B" title="C++">14882</a></li> <li><a href="/wiki/ISO_14971" title="ISO 14971">14971</a></li> <li><a href="/wiki/ISO_15022" title="ISO 15022">15022</a></li> <li><a href="/wiki/ISO_15189" title="ISO 15189">15189</a></li> <li><a href="/wiki/ISO/IEC_15288" title="ISO/IEC 15288">15288</a></li> <li><a href="/wiki/Ada_Semantic_Interface_Specification" title="Ada Semantic Interface Specification">15291</a></li> <li><a href="/wiki/ISO_15398" title="ISO 15398">15398</a></li> <li><a href="/wiki/Common_Criteria" title="Common Criteria">15408</a></li> <li><a href="/wiki/JPEG_2000" title="JPEG 2000">15444</a> <ul><li><a href="/wiki/Motion_JPEG_2000" title="Motion JPEG 2000">-3</a></li> <li><a href="/wiki/JPIP" title="JPIP">-9</a></li></ul></li> <li><a href="/wiki/HTML" title="HTML">15445</a></li> <li><a href="/wiki/PDF417" title="PDF417">15438</a></li> <li><a href="/wiki/ISO/IEC_15504" title="ISO/IEC 15504">15504</a></li> <li><a href="/wiki/International_Standard_Identifier_for_Libraries_and_Related_Organizations" title="International Standard Identifier for Libraries and Related Organizations">15511</a></li> <li><a href="/wiki/ISO_15686" title="ISO 15686">15686</a></li> <li><a href="/wiki/ISO/IEC_15693" title="ISO/IEC 15693">15693</a></li> <li><a href="/wiki/International_Standard_Audiovisual_Number" title="International Standard Audiovisual Number">15706</a> <ul><li><a href="/wiki/International_Standard_Audiovisual_Number" title="International Standard Audiovisual Number">-2</a></li></ul></li> <li><a href="/wiki/International_Standard_Musical_Work_Code" title="International Standard Musical Work Code">15707</a></li> <li><a href="/wiki/ISO/IEC_15897" title="ISO/IEC 15897">15897</a></li> <li><a href="/wiki/ISO_15919" title="ISO 15919">15919</a></li> <li><a href="/wiki/ISO_15924" title="ISO 15924">15924</a></li> <li><a href="/wiki/ISO_15926" title="ISO 15926">15926</a></li> <li><a href="/wiki/ISO_15926_WIP" title="ISO 15926 WIP">15926 WIP</a></li> <li><a href="/wiki/PDF/X" title="PDF/X">15930</a></li> <li><a href="/wiki/MPEG-7" title="MPEG-7">15938</a></li> <li><a href="/wiki/MaxiCode" title="MaxiCode">16023</a></li> <li><a href="/wiki/ECMAScript" title="ECMAScript">16262</a></li> <li><a href="/wiki/Quality_function_deployment" title="Quality function deployment">16355-1</a></li> <li><a href="/wiki/Mixed_raster_content" title="Mixed raster content">16485</a></li> <li><a href="/wiki/PDF/VT" title="PDF/VT">16612-2</a></li> <li><a href="/wiki/ISO_16750" title="ISO 16750">16750</a></li> <li><a href="/wiki/IATF_16949" title="IATF 16949">16949 (TS)</a></li> <li><a href="/wiki/ISO/IEC_17024" title="ISO/IEC 17024">17024</a></li> <li><a href="/wiki/ISO/IEC_17025" title="ISO/IEC 17025">17025</a></li> <li><a href="/wiki/ISO_17100" title="ISO 17100">17100</a></li> <li><a href="/wiki/Open_Virtualization_Format" title="Open Virtualization Format">17203</a></li> <li><a href="/wiki/SDMX" title="SDMX">17369</a></li> <li><a href="/wiki/Legal_Entity_Identifier" title="Legal Entity Identifier">17442</a></li> <li><a href="/wiki/COLLADA" title="COLLADA">17506</a></li> <li><a href="/wiki/ISO/IEC_27002" title="ISO/IEC 27002">17799</a></li> <li><a href="/wiki/QR_code" title="QR code">18004</a></li> <li><a href="/wiki/ISO/IEC_18014" title="ISO/IEC 18014">18014</a></li> <li><a href="/wiki/JPEG_XL" title="JPEG XL">18181</a></li> <li><a href="/wiki/ISO_18245" title="ISO 18245">18245</a></li> <li><a href="/wiki/Process_Specification_Language" title="Process Specification Language">18629</a></li> <li><a href="/wiki/Photographic_Activity_Test" title="Photographic Activity Test">18916</a></li> <li><a href="/wiki/PDF/A" title="PDF/A">19005</a></li> <li><a href="/wiki/ISO_19011" title="ISO 19011">19011</a></li> <li><a href="/wiki/ISO_19092-1" class="mw-redirect" title="ISO 19092-1">19092</a> <ul><li><a href="/wiki/ISO_19092-1" class="mw-redirect" title="ISO 19092-1">-1</a></li> <li><a href="/wiki/ISO_19092-2" class="mw-redirect" title="ISO 19092-2">-2</a></li></ul></li> <li><a href="/wiki/ISO_19114" title="ISO 19114">19114</a></li> <li><a href="/wiki/Geospatial_metadata#ISO_19115:_Geographic_information_–_Metadata" title="Geospatial metadata">19115</a></li> <li><a href="/wiki/Simple_Features" title="Simple Features">19125</a></li> <li><a href="/wiki/Geography_Markup_Language#ISO_19136" title="Geography Markup Language">19136</a></li> <li><a href="/wiki/Shoe_size" title="Shoe size">19407</a></li> <li><a href="/wiki/ISO_19439" title="ISO 19439">19439</a></li> <li><a href="/wiki/Common_Object_Request_Broker_Architecture" title="Common Object Request Broker Architecture">19500</a></li> <li><a href="/wiki/Unified_Modeling_Language" title="Unified Modeling Language">19501</a></li> <li><a href="/wiki/Meta-Object_Facility" title="Meta-Object Facility">19502</a></li> <li><a href="/wiki/XML_Metadata_Interchange" title="XML Metadata Interchange">19503</a></li> <li><a href="/wiki/Unified_Modeling_Language" title="Unified Modeling Language">19505</a></li> <li><a href="/wiki/Knowledge_Discovery_Metamodel" title="Knowledge Discovery Metamodel">19506</a></li> <li><a href="/wiki/Object_Constraint_Language" title="Object Constraint Language">19507</a></li> <li><a href="/wiki/Meta-Object_Facility" title="Meta-Object Facility">19508</a></li> <li><a href="/wiki/XML_Metadata_Interchange" title="XML Metadata Interchange">19509</a></li> <li><a href="/wiki/Business_Process_Model_and_Notation" title="Business Process Model and Notation">19510</a></li> <li><a href="/wiki/ISO_19600" title="ISO 19600">19600</a></li> <li><a href="/wiki/ISO/IEC_19752" title="ISO/IEC 19752">19752</a></li> <li><a href="/wiki/RELAX_NG" title="RELAX NG">19757</a></li> <li><a href="/wiki/ISO/IEC_19770" title="ISO/IEC 19770">19770</a></li> <li><a href="/wiki/X3D" title="X3D">19775-1</a></li> <li><a href="/wiki/ISO/IEC_19794-5" title="ISO/IEC 19794-5">19794-5</a></li> <li><a href="/wiki/Cloud_Infrastructure_Management_Interface" title="Cloud Infrastructure Management Interface">19831</a></li></ul> </div></td></tr><tr><th scope="row" class="navbox-group" style="width:1%">20000–29999</th><td class="navbox-list-with-group navbox-list navbox-odd" style="width:100%;padding:0"><div style="padding:0 0.25em"> <ul><li><a href="/wiki/ISO/IEC_20000" title="ISO/IEC 20000">20000</a></li> <li><a href="/wiki/ISO_20022" title="ISO 20022">20022</a></li> <li><a href="/wiki/ISO_20121" title="ISO 20121">20121</a></li> <li><a href="/wiki/ISO_20400" title="ISO 20400">20400</a></li> <li><a href="/wiki/Open_Data_Protocol" title="Open Data Protocol">20802</a></li> <li><a href="/wiki/Han_Xin_code" title="Han Xin code">20830</a></li> <li><a href="/wiki/MPEG-21" title="MPEG-21">21000</a></li> <li><a href="/wiki/ISO_21001" title="ISO 21001">21001</a></li> <li><a href="/wiki/International_Standard_Text_Code" title="International Standard Text Code">21047</a></li> <li><a href="/wiki/JPEG_XS" title="JPEG XS">21122</a></li> <li><a href="/wiki/ISO_21500" title="ISO 21500">21500</a></li> <li><a href="/wiki/ISO/IEC_21827" title="ISO/IEC 21827">21827</a></li> <li><a href="/wiki/ISO_22000" title="ISO 22000">22000</a></li> <li><a href="/wiki/ECMAScript" title="ECMAScript">22275</a></li> <li><a href="/wiki/ISO_22300" title="ISO 22300">22300</a></li> <li><a href="/wiki/ISO_22301" title="ISO 22301">22301</a></li> <li><a href="/wiki/ISO_22395" title="ISO 22395">22395</a></li> <li><a href="/wiki/ECMAScript_for_XML" title="ECMAScript for XML">22537</a></li> <li><a href="/wiki/MPEG-A" title="MPEG-A">23000</a></li> <li><a href="/wiki/MPEG-D" title="MPEG-D">23003</a></li> <li><a href="/wiki/MPEG-H" title="MPEG-H">23008</a></li> <li><a href="/wiki/Dynamic_Adaptive_Streaming_over_HTTP" title="Dynamic Adaptive Streaming over HTTP">23009</a></li> <li><a href="/wiki/Versatile_Video_Coding" title="Versatile Video Coding">23090-3</a></li> <li><a href="/wiki/MPEG-G" title="MPEG-G">23092</a></li> <li><a href="/wiki/Essential_Video_Coding" title="Essential Video Coding">23094-1</a></li> <li><a href="/wiki/LCEVC" title="LCEVC">23094-2</a></li> <li><a href="/wiki/C_Sharp_(programming_language)" title="C Sharp (programming language)">23270</a></li> <li><a href="/wiki/Common_Language_Infrastructure" title="Common Language Infrastructure">23271</a></li> <li><a href="/wiki/Linux_Standard_Base" title="Linux Standard Base">23360</a></li> <li><a href="/wiki/Rectangular_Micro_QR_Code" title="Rectangular Micro QR Code">23941</a></li> <li><a href="/wiki/PDF/E" title="PDF/E">24517</a></li> <li><a href="/wiki/Lexical_Markup_Framework" title="Lexical Markup Framework">24613</a></li> <li><a href="/wiki/ISO-TimeML" title="ISO-TimeML">24617</a></li> <li><a href="/wiki/Common_Logic" title="Common Logic">24707</a></li> <li><a href="/wiki/MicroPDF417" title="MicroPDF417">24728</a></li> <li><a href="/wiki/ISO_25178" title="ISO 25178">25178</a></li> <li><a href="/wiki/ISO_25964" title="ISO 25964">25964</a></li> <li><a href="/wiki/ISO_26000" title="ISO 26000">26000</a></li> <li><a href="/wiki/ISO_26262" title="ISO 26262">26262</a></li> <li><a href="/wiki/OpenDocument" title="OpenDocument">26300</a></li> <li><a href="/wiki/Digital_object_identifier" title="Digital object identifier">26324</a></li> <li><a href="/wiki/ISO/IEC_27000-series" class="mw-redirect" title="ISO/IEC 27000-series">27000 series</a></li> <li><a href="/wiki/ISO/IEC_27000" title="ISO/IEC 27000">27000</a></li> <li><a href="/wiki/ISO/IEC_27001" title="ISO/IEC 27001">27001</a></li> <li><a href="/wiki/ISO/IEC_27002" title="ISO/IEC 27002">27002</a></li> <li><a href="/wiki/ISO/IEC_27005" title="ISO/IEC 27005">27005</a></li> <li><a href="/wiki/ISO/IEC_27006" title="ISO/IEC 27006">27006</a></li> <li><a href="/wiki/International_Standard_Name_Identifier" title="International Standard Name Identifier">27729</a></li> <li><a href="/wiki/ISO_28000" title="ISO 28000">28000</a></li> <li>29110</li> <li><a href="/wiki/Requirements_engineering" title="Requirements engineering">29148</a></li> <li><a href="/wiki/JPEG_XR" title="JPEG XR">29199-2</a></li> <li><a href="/wiki/Office_Open_XML" title="Office Open XML">29500</a></li></ul> </div></td></tr><tr><th scope="row" class="navbox-group" style="width:1%">30000+</th><td class="navbox-list-with-group navbox-list navbox-even" style="width:100%;padding:0"><div style="padding:0 0.25em"> <ul><li><a href="/wiki/Ruby_(programming_language)" title="Ruby (programming language)">30170</a></li> <li><a href="/wiki/ISO_31000" title="ISO 31000">31000</a></li> <li><a href="/wiki/PDF" title="PDF">32000</a></li> <li><a href="/wiki/ISO_37001" title="ISO 37001">37001</a></li> <li><a href="/wiki/ISO/IEC_38500" title="ISO/IEC 38500">38500</a></li> <li><a href="/wiki/Graph_Query_Language" title="Graph Query Language">39075</a></li> <li><a href="/wiki/Web_Content_Accessibility_Guidelines" title="Web Content Accessibility Guidelines">40500</a></li> <li><a href="/wiki/ISO/IEC_42010" title="ISO/IEC 42010">42010</a></li> <li><a href="/wiki/ISO_45001" title="ISO 45001">45001</a></li> <li><a href="/wiki/ISO_50001" title="ISO 50001">50001</a></li> <li><a href="/wiki/ISO_55000" title="ISO 55000">55000</a></li> <li><a href="/wiki/ISO_56000" title="ISO 56000">56000</a></li> <li><a href="/wiki/ISO/IEC_80000" title="ISO/IEC 80000">80000</a></li></ul> </div></td></tr><tr><td class="navbox-abovebelow" colspan="2"><div> <ul><li><span class="noviewer" typeof="mw:File"><span title="Category"><img alt="" src="//upload.wikimedia.org/wikipedia/en/thumb/9/96/Symbol_category_class.svg/16px-Symbol_category_class.svg.png" decoding="async" width="16" height="16" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/9/96/Symbol_category_class.svg/23px-Symbol_category_class.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/9/96/Symbol_category_class.svg/31px-Symbol_category_class.svg.png 2x" data-file-width="180" data-file-height="185" /></span></span> <a href="/wiki/Category:ISO_standards" title="Category:ISO standards">Category</a></li></ul> </div></td></tr></tbody></table></div> <div class="navbox-styles"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1129693374"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r1236075235"><style data-mw-deduplicate="TemplateStyles:r1038841319">.mw-parser-output .tooltip-dotted{border-bottom:1px dotted;cursor:help}</style></div><div role="navigation" class="navbox authority-control" aria-label="Navbox" style="padding:3px"><table class="nowraplinks hlist navbox-inner" style="border-spacing:0;background:transparent;color:inherit"><tbody><tr><th scope="row" class="navbox-group" style="width:1%"><a href="/wiki/Help:Authority_control" title="Help:Authority control">Authority control databases</a>: National <span class="mw-valign-text-top noprint" typeof="mw:File/Frameless"><a href="https://www.wikidata.org/wiki/Q206008#identifiers" title="Edit this at Wikidata"><img alt="Edit this at Wikidata" src="//upload.wikimedia.org/wikipedia/en/thumb/8/8a/OOjs_UI_icon_edit-ltr-progressive.svg/10px-OOjs_UI_icon_edit-ltr-progressive.svg.png" decoding="async" width="10" height="10" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/en/thumb/8/8a/OOjs_UI_icon_edit-ltr-progressive.svg/15px-OOjs_UI_icon_edit-ltr-progressive.svg.png 1.5x, //upload.wikimedia.org/wikipedia/en/thumb/8/8a/OOjs_UI_icon_edit-ltr-progressive.svg/20px-OOjs_UI_icon_edit-ltr-progressive.svg.png 2x" data-file-width="20" data-file-height="20" /></a></span></th><td class="navbox-list-with-group navbox-list navbox-odd" style="width:100%;padding:0"><div style="padding:0 0.25em"><ul><li><span class="uid"><a rel="nofollow" class="external text" href="https://id.loc.gov/authorities/sh94006085">United States</a></span></li><li><span class="uid"><span class="rt-commentedText tooltip tooltip-dotted" title="ISO 9000 (normy jakosti)"><a rel="nofollow" class="external text" href="https://aleph.nkp.cz/F/?func=find-c&local_base=aut&ccl_term=ica=ph187633&CON_LNG=ENG">Czech Republic</a></span></span></li><li><span class="uid"><a rel="nofollow" class="external text" href="http://olduli.nli.org.il/F/?func=find-b&local_base=NLX10&find_code=UID&request=987007549147505171">Israel</a></span></li></ul></div></td></tr></tbody></table></div>    </div><noscript><img src="https://login.wikimedia.org/wiki/Special:CentralAutoLogin/start?type=1x1" alt="" width="1" height="1" style="border: none; position: absolute;"></noscript> <div class="printfooter" data-nosnippet="">Retrieved from "<a dir="ltr" href="https://en.wikipedia.org/w/index.php?title=ISO_9000_family&oldid=1256135724">https://en.wikipedia.org/w/index.php?title=ISO_9000_family&oldid=1256135724</a>"</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/wiki/Help:Category" title="Help:Category">Categories</a>: <ul><li><a href="/wiki/Category:ISO_standards" title="Category:ISO standards">ISO standards</a></li><li><a href="/wiki/Category:Quality_management" title="Category:Quality management">Quality management</a></li><li><a href="/wiki/Category:Quality" title="Category:Quality">Quality</a></li></ul></div><div id="mw-hidden-catlinks" class="mw-hidden-catlinks mw-hidden-cats-hidden">Hidden categories: <ul><li><a href="/wiki/Category:All_accuracy_disputes" title="Category:All accuracy disputes">All accuracy disputes</a></li><li><a href="/wiki/Category:Accuracy_disputes_from_March_2012" title="Category:Accuracy disputes from March 2012">Accuracy disputes from March 2012</a></li><li><a href="/wiki/Category:Articles_with_short_description" title="Category:Articles with short description">Articles with short description</a></li><li><a href="/wiki/Category:Short_description_is_different_from_Wikidata" title="Category:Short description is different from Wikidata">Short description is different from Wikidata</a></li><li><a href="/wiki/Category:Use_dmy_dates_from_February_2017" title="Category:Use dmy dates from February 2017">Use dmy dates from February 2017</a></li><li><a href="/wiki/Category:Wikipedia_articles_that_are_too_technical_from_October_2015" title="Category:Wikipedia articles that are too technical from October 2015">Wikipedia articles that are too technical from October 2015</a></li><li><a href="/wiki/Category:All_articles_that_are_too_technical" title="Category:All articles that are too technical">All articles that are too technical</a></li><li><a href="/wiki/Category:Articles_lacking_reliable_references_from_March_2012" title="Category:Articles lacking reliable references from March 2012">Articles lacking reliable references from March 2012</a></li><li><a href="/wiki/Category:All_articles_lacking_reliable_references" title="Category:All articles lacking reliable references">All articles lacking reliable references</a></li><li><a href="/wiki/Category:Articles_with_multiple_maintenance_issues" title="Category:Articles with multiple maintenance issues">Articles with multiple maintenance issues</a></li><li><a href="/wiki/Category:All_articles_with_self-published_sources" title="Category:All articles with self-published sources">All articles with self-published sources</a></li><li><a href="/wiki/Category:Articles_with_self-published_sources_from_March_2012" title="Category:Articles with self-published sources from March 2012">Articles with self-published sources from March 2012</a></li><li><a href="/wiki/Category:Articles_that_may_contain_original_research_from_May_2013" title="Category:Articles that may contain original research from May 2013">Articles that may contain original research from May 2013</a></li><li><a href="/wiki/Category:All_articles_that_may_contain_original_research" title="Category:All articles that may contain original research">All articles that may contain original research</a></li><li><a href="/wiki/Category:Wikipedia_articles_needing_clarification_from_April_2024" title="Category:Wikipedia articles needing clarification from April 2024">Wikipedia articles needing clarification from April 2024</a></li><li><a href="/wiki/Category:All_articles_with_unsourced_statements" title="Category:All articles with unsourced statements">All articles with unsourced statements</a></li><li><a href="/wiki/Category:Articles_with_unsourced_statements_from_April_2024" title="Category:Articles with unsourced statements from April 2024">Articles with unsourced statements from April 2024</a></li><li><a href="/wiki/Category:Articles_with_unsourced_statements_from_September_2016" title="Category:Articles with unsourced statements from September 2016">Articles with unsourced statements from September 2016</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" > <ul id="footer-info"> <li id="footer-info-lastmod"> This page was last edited on 8 November 2024, at 11:49<span class="anonymous-show"> (UTC)</span>.</li> <li id="footer-info-copyright">Text is available under the <a href="/wiki/Wikipedia:Text_of_the_Creative_Commons_Attribution-ShareAlike_4.0_International_License" title="Wikipedia:Text of the Creative Commons Attribution-ShareAlike 4.0 International License">Creative Commons Attribution-ShareAlike 4.0 License</a>; additional terms may apply. By using this site, you agree to the <a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Terms_of_Use" class="extiw" title="foundation:Special:MyLanguage/Policy:Terms of Use">Terms of Use</a> and <a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Privacy_policy" class="extiw" title="foundation:Special:MyLanguage/Policy:Privacy policy">Privacy Policy</a>. Wikipedia® is a registered trademark of the <a rel="nofollow" class="external text" href="https://wikimediafoundation.org/">Wikimedia Foundation, Inc.</a>, a non-profit organization.</li> </ul> <ul id="footer-places"> <li id="footer-places-privacy"><a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Privacy_policy">Privacy policy</a></li> <li id="footer-places-about"><a href="/wiki/Wikipedia:About">About Wikipedia</a></li> <li id="footer-places-disclaimers"><a href="/wiki/Wikipedia:General_disclaimer">Disclaimers</a></li> <li id="footer-places-contact"><a href="//en.wikipedia.org/wiki/Wikipedia:Contact_us">Contact Wikipedia</a></li> <li id="footer-places-wm-codeofconduct"><a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Universal_Code_of_Conduct">Code of Conduct</a></li> <li id="footer-places-developers"><a href="https://developer.wikimedia.org">Developers</a></li> <li id="footer-places-statslink"><a href="https://stats.wikimedia.org/#/en.wikipedia.org">Statistics</a></li> <li id="footer-places-cookiestatement"><a href="https://foundation.wikimedia.org/wiki/Special:MyLanguage/Policy:Cookie_statement">Cookie statement</a></li> <li id="footer-places-mobileview"><a href="//en.m.wikipedia.org/w/index.php?title=ISO_9000_family&mobileaction=toggle_view_mobile" class="noprint stopMobileRedirectToggle">Mobile view</a></li> </ul> <ul id="footer-icons" class="noprint"> <li id="footer-copyrightico"><a href="https://wikimediafoundation.org/" class="cdx-button cdx-button--fake-button cdx-button--size-large cdx-button--fake-button--enabled"><img src="/static/images/footer/wikimedia-button.svg" width="84" height="29" alt="Wikimedia Foundation" loading="lazy"></a></li> <li id="footer-poweredbyico"><a href="https://www.mediawiki.org/" class="cdx-button cdx-button--fake-button cdx-button--size-large cdx-button--fake-button--enabled"><img src="/w/resources/assets/poweredby_mediawiki.svg" alt="Powered by MediaWiki" width="88" height="31" loading="lazy"></a></li> </ul> </footer> </div> </div> </div> <div class="vector-settings" id="p-dock-bottom"> <ul></ul> </div><script>(RLQ=window.RLQ||[]).push(function(){mw.config.set({"wgHostname":"mw-web.codfw.main-f69cdc8f6-fb9fb","wgBackendResponseTime":172,"wgPageParseReport":{"limitreport":{"cputime":"1.147","walltime":"1.304","ppvisitednodes":{"value":7048,"limit":1000000},"postexpandincludesize":{"value":238197,"limit":2097152},"templateargumentsize":{"value":15701,"limit":2097152},"expansiondepth":{"value":14,"limit":100},"expensivefunctioncount":{"value":10,"limit":500},"unstrip-depth":{"value":1,"limit":20},"unstrip-size":{"value":294859,"limit":5000000},"entityaccesscount":{"value":1,"limit":400},"timingprofile":["100.00% 1079.709 1 -total"," 49.19% 531.145 1 Template:Reflist"," 23.10% 249.424 29 Template:Cite_journal"," 13.15% 141.977 28 Template:Cite_web"," 8.62% 93.047 1 Template:ISO_standards"," 8.44% 91.135 1 Template:Navbox"," 7.59% 81.914 1 Template:Infobox_technology_standard"," 7.27% 78.524 1 Template:Infobox"," 7.24% 78.153 1 Template:Multiple_issues"," 5.47% 59.086 1 Template:Short_description"]},"scribunto":{"limitreport-timeusage":{"value":"0.648","limit":"10.000"},"limitreport-memusage":{"value":8252156,"limit":52428800}},"cachereport":{"origin":"mw-web.codfw.main-f69cdc8f6-96sb8","timestamp":"20241122140533","ttl":2592000,"transientcontent":false}}});});</script> <script type="application/ld+json">{"@context":"https:\/\/schema.org","@type":"Article","name":"ISO 9000 family","url":"https:\/\/en.wikipedia.org\/wiki\/ISO_9000_family","sameAs":"http:\/\/www.wikidata.org\/entity\/Q206008","mainEntity":"http:\/\/www.wikidata.org\/entity\/Q206008","author":{"@type":"Organization","name":"Contributors to Wikimedia projects"},"publisher":{"@type":"Organization","name":"Wikimedia Foundation, Inc.","logo":{"@type":"ImageObject","url":"https:\/\/www.wikimedia.org\/static\/images\/wmf-hor-googpub.png"}},"datePublished":"2002-11-14T03:27:56Z","dateModified":"2024-11-08T11:49:26Z","headline":"standards related to quality management systems, as published by ISO (International Organization for Standardization)"}</script> </body> </html>