Customer assistance, complaints and disclosures policies

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var(--bs-navbar-padding-x)}.navbar>.container{display:flex;flex-wrap:inherit;align-items:center;justify-content:space-between}.navbar-nav{--bs-nav-link-padding-x:0;--bs-nav-link-padding-y:0.5rem;--bs-nav-link-font-weight: ;--bs-nav-link-color:var(--bs-navbar-color);--bs-nav-link-hover-color:var(--bs-navbar-hover-color);--bs-nav-link-disabled-color:var(--bs-navbar-disabled-color);display:flex;flex-direction:column;padding-left:0;margin-bottom:0;list-style:none}.navbar-nav .dropdown-menu{position:static}.accordion{--bs-accordion-color:#000;--bs-accordion-bg:#fff;--bs-accordion-transition:color 0.15s ease-in-out,background-color 0.15s ease-in-out,border-color 0.15s ease-in-out,box-shadow 0.15s ease-in-out,border-radius 0.15s ease;--bs-accordion-border-color:var(--bs-border-color);--bs-accordion-border-width:1px;--bs-accordion-border-radius:0.375rem;--bs-accordion-inner-border-radius:calc(0.375rem - 1px);--bs-accordion-btn-padding-x:1.25rem;--bs-accordion-btn-padding-y:1rem;--bs-accordion-btn-color:var(--bs-body-color);--bs-accordion-btn-bg:var(--bs-accordion-bg);--bs-accordion-btn-icon:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='var%28--bs-body-color%29'%3e%3cpath fill-rule='evenodd' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708z'/%3e%3c/svg%3e");--bs-accordion-btn-icon-width:1.25rem;--bs-accordion-btn-icon-transform:rotate(-180deg);--bs-accordion-btn-icon-transition:transform 0.2s ease-in-out;--bs-accordion-btn-active-icon:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='%230c63e4'%3e%3cpath fill-rule='evenodd' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708z'/%3e%3c/svg%3e");--bs-accordion-btn-focus-border-color:#86b7fe;--bs-accordion-btn-focus-box-shadow:0 0 0 0.25rem rgba(13, 110, 253, .25);--bs-accordion-body-padding-x:1.25rem;--bs-accordion-body-padding-y:1rem;--bs-accordion-active-color:#0c63e4;--bs-accordion-active-bg:#e7f1ff}.accordion-button{position:relative;display:flex;align-items:center;width:100%;padding:var(--bs-accordion-btn-padding-y) var(--bs-accordion-btn-padding-x);font-size:1rem;color:var(--bs-accordion-btn-color);text-align:left;background-color:var(--bs-accordion-btn-bg);border:0;border-radius:0;overflow-anchor:none;transition:var(--bs-accordion-transition)}.accordion-button:not(.collapsed){color:var(--bs-accordion-active-color);background-color:var(--bs-accordion-active-bg);box-shadow:inset 0 calc(var(--bs-accordion-border-width) * -1) 0 var(--bs-accordion-border-color)}.accordion-button:not(.collapsed)::after{background-image:var(--bs-accordion-btn-active-icon);transform:var(--bs-accordion-btn-icon-transform)}.accordion-button::after{flex-shrink:0;width:var(--bs-accordion-btn-icon-width);height:var(--bs-accordion-btn-icon-width);margin-left:auto;content:"";background-image:var(--bs-accordion-btn-icon);background-repeat:no-repeat;background-size:var(--bs-accordion-btn-icon-width);transition:var(--bs-accordion-btn-icon-transition)}.accordion-button:hover{z-index:2}.accordion-button:focus{z-index:3;border-color:var(--bs-accordion-btn-focus-border-color);outline:0;box-shadow:var(--bs-accordion-btn-focus-box-shadow)}.accordion-header{margin-bottom:0}.accordion-item{color:var(--bs-accordion-color);background-color:var(--bs-accordion-bg);border:var(--bs-accordion-border-width) solid var(--bs-accordion-border-color)}.accordion-item:first-of-type{border-top-left-radius:var(--bs-accordion-border-radius);border-top-right-radius:var(--bs-accordion-border-radius)}.accordion-item:first-of-type .accordion-button{border-top-left-radius:var(--bs-accordion-inner-border-radius);border-top-right-radius:var(--bs-accordion-inner-border-radius)}.accordion-item:not(:first-of-type){border-top:0}.accordion-item:last-of-type{border-bottom-right-radius:var(--bs-accordion-border-radius);border-bottom-left-radius:var(--bs-accordion-border-radius)}.accordion-item:last-of-type .accordion-button.collapsed{border-bottom-right-radius:var(--bs-accordion-inner-border-radius);border-bottom-left-radius:var(--bs-accordion-inner-border-radius)}.accordion-item:last-of-type .accordion-collapse{border-bottom-right-radius:var(--bs-accordion-border-radius);border-bottom-left-radius:var(--bs-accordion-border-radius)}.accordion-body{padding:var(--bs-accordion-body-padding-y) var(--bs-accordion-body-padding-x)}.alert{--bs-alert-bg:transparent;--bs-alert-padding-x:1rem;--bs-alert-padding-y:1rem;--bs-alert-margin-bottom:1rem;--bs-alert-color:inherit;--bs-alert-border-color:transparent;--bs-alert-border:1px solid var(--bs-alert-border-color);--bs-alert-border-radius:0.375rem;position:relative;padding:var(--bs-alert-padding-y) var(--bs-alert-padding-x);margin-bottom:var(--bs-alert-margin-bottom);color:var(--bs-alert-color);background-color:var(--bs-alert-bg);border:var(--bs-alert-border);border-radius:var(--bs-alert-border-radius)}.progress{--bs-progress-height:1rem;--bs-progress-font-size:0.75rem;--bs-progress-bg:#e9ecef;--bs-progress-border-radius:0.375rem;--bs-progress-box-shadow:inset 0 1px 2px rgba(0, 0, 0, .075);--bs-progress-bar-color:#fff;--bs-progress-bar-bg:#0d6efd;--bs-progress-bar-transition:width 0.6s ease;display:flex;height:var(--bs-progress-height);overflow:hidden;font-size:var(--bs-progress-font-size);background-color:var(--bs-progress-bg);border-radius:var(--bs-progress-border-radius)}.list-group{--bs-list-group-color:#212529;--bs-list-group-bg:#fff;--bs-list-group-border-color:rgba(0, 0, 0, .125);--bs-list-group-border-width:1px;--bs-list-group-border-radius:0.375rem;--bs-list-group-item-padding-x:1rem;--bs-list-group-item-padding-y:0.5rem;--bs-list-group-action-color:#495057;--bs-list-group-action-hover-color:#495057;--bs-list-group-action-hover-bg:#f8f9fa;--bs-list-group-action-active-color:#212529;--bs-list-group-action-active-bg:#e9ecef;--bs-list-group-disabled-color:#6c757d;--bs-list-group-disabled-bg:#fff;--bs-list-group-active-color:#fff;--bs-list-group-active-bg:#0d6efd;--bs-list-group-active-border-color:#0d6efd;display:flex;flex-direction:column;padding-left:0;margin-bottom:0;border-radius:var(--bs-list-group-border-radius)}.list-group-item{position:relative;display:block;padding:var(--bs-list-group-item-padding-y) var(--bs-list-group-item-padding-x);color:var(--bs-list-group-color);text-decoration:none;background-color:var(--bs-list-group-bg);border:var(--bs-list-group-border-width) solid var(--bs-list-group-border-color)}.list-group-item:first-child{border-top-left-radius:inherit;border-top-right-radius:inherit}.list-group-item:last-child{border-bottom-right-radius:inherit;border-bottom-left-radius:inherit}.list-group-item.disabled,.list-group-item:disabled{color:var(--bs-list-group-disabled-color);pointer-events:none;background-color:var(--bs-list-group-disabled-bg)}.list-group-item.active{z-index:2;color:var(--bs-list-group-active-color);background-color:var(--bs-list-group-active-bg);border-color:var(--bs-list-group-active-border-color)}.list-group-item+.list-group-item{border-top-width:0}.list-group-item+.list-group-item.active{margin-top:calc(var(--bs-list-group-border-width) * -1);border-top-width:var(--bs-list-group-border-width)}.toast{--bs-toast-padding-x:0.75rem;--bs-toast-padding-y:0.5rem;--bs-toast-spacing:1.5rem;--bs-toast-max-width:350px;--bs-toast-font-size:0.875rem;--bs-toast-color: ;--bs-toast-bg:rgba(255, 255, 255, .85);--bs-toast-border-width:1px;--bs-toast-border-color:var(--bs-border-color-translucent);--bs-toast-border-radius:0.375rem;--bs-toast-box-shadow:0 0.5rem 1rem rgba(0, 0, 0, .15);--bs-toast-header-color:#6c757d;--bs-toast-header-bg:rgba(255, 255, 255, .85);--bs-toast-header-border-color:rgba(0, 0, 0, .05);width:var(--bs-toast-max-width);max-width:100%;font-size:var(--bs-toast-font-size);color:var(--bs-toast-color);pointer-events:auto;background-color:var(--bs-toast-bg);background-clip:padding-box;border:var(--bs-toast-border-width) solid var(--bs-toast-border-color);box-shadow:var(--bs-toast-box-shadow);border-radius:var(--bs-toast-border-radius)}.toast.showing{opacity:0}.toast:not(.show){display:none}.modal{--bs-modal-zindex:1055;--bs-modal-width:500px;--bs-modal-padding:1rem;--bs-modal-margin:0.5rem;--bs-modal-color: ;--bs-modal-bg:#fff;--bs-modal-border-color:var(--bs-border-color-translucent);--bs-modal-border-width:1px;--bs-modal-border-radius:0.5rem;--bs-modal-box-shadow:0 0.125rem 0.25rem rgba(0, 0, 0, .075);--bs-modal-inner-border-radius:calc(0.5rem - 1px);--bs-modal-header-padding-x:1rem;--bs-modal-header-padding-y:1rem;--bs-modal-header-padding:1rem 1rem;--bs-modal-header-border-color:var(--bs-border-color);--bs-modal-header-border-width:1px;--bs-modal-title-line-height:1.5;--bs-modal-footer-gap:0.5rem;--bs-modal-footer-bg: ;--bs-modal-footer-border-color:var(--bs-border-color);--bs-modal-footer-border-width:1px;position:fixed;top:0;left:0;z-index:var(--bs-modal-zindex);display:none;width:100%;height:100%;overflow-x:hidden;overflow-y:auto;outline:0}.modal-dialog{position:relative;width:auto;margin:var(--bs-modal-margin);pointer-events:none}.modal.fade .modal-dialog{transition:transform .3s ease-out;transform:translate(0,-50px)}@media (prefers-reduced-motion:reduce){.accordion-button{transition:none}.accordion-button::after{transition:none}.modal.fade .modal-dialog{transition:none}}.modal.show .modal-dialog{transform:none}.modal.modal-static .modal-dialog{transform:scale(1.02)}.modal-dialog-centered{display:flex;align-items:center;min-height:calc(100% - var(--bs-modal-margin) * 2)}.modal-content{position:relative;display:flex;flex-direction:column;width:100%;color:var(--bs-modal-color);pointer-events:auto;background-color:var(--bs-modal-bg);background-clip:padding-box;border:var(--bs-modal-border-width) solid var(--bs-modal-border-color);border-radius:var(--bs-modal-border-radius);outline:0}.modal-backdrop{--bs-backdrop-zindex:1050;--bs-backdrop-bg:#000;--bs-backdrop-opacity:0.5;position:fixed;top:0;left:0;z-index:var(--bs-backdrop-zindex);width:100vw;height:100vh;background-color:var(--bs-backdrop-bg)}.modal-backdrop.fade{opacity:0}.modal-backdrop.show{opacity:var(--bs-backdrop-opacity)}.modal-body{position:relative;flex:1 1 auto;padding:var(--bs-modal-padding)}@media (min-width:576px){.modal{--bs-modal-margin:1.75rem;--bs-modal-box-shadow:0 0.5rem 1rem rgba(0, 0, 0, .15)}.modal-dialog{max-width:var(--bs-modal-width);margin-right:auto;margin-left:auto}.modal-sm{--bs-modal-width:300px}}.tooltip{--bs-tooltip-zindex:1080;--bs-tooltip-max-width:200px;--bs-tooltip-padding-x:0.5rem;--bs-tooltip-padding-y:0.25rem;--bs-tooltip-margin: ;--bs-tooltip-font-size:0.875rem;--bs-tooltip-color:#fff;--bs-tooltip-bg:#000;--bs-tooltip-border-radius:0.375rem;--bs-tooltip-opacity:0.9;--bs-tooltip-arrow-width:0.8rem;--bs-tooltip-arrow-height:0.4rem;z-index:var(--bs-tooltip-zindex);display:block;padding:var(--bs-tooltip-arrow-height);margin:var(--bs-tooltip-margin);font-family:var(--bs-font-sans-serif);font-style:normal;font-weight:400;line-height:1.5;text-align:left;text-align:start;text-decoration:none;text-shadow:none;text-transform:none;letter-spacing:normal;word-break:normal;white-space:normal;word-spacing:normal;line-break:auto;font-size:var(--bs-tooltip-font-size);word-wrap:break-word;opacity:0}.tooltip.show{opacity:var(--bs-tooltip-opacity)}.tooltip .tooltip-arrow{display:block;width:var(--bs-tooltip-arrow-width);height:var(--bs-tooltip-arrow-height)}.tooltip .tooltip-arrow::before{position:absolute;content:"";border-color:transparent;border-style:solid}.tooltip-inner{max-width:var(--bs-tooltip-max-width);padding:var(--bs-tooltip-padding-y) var(--bs-tooltip-padding-x);color:var(--bs-tooltip-color);text-align:center;background-color:var(--bs-tooltip-bg);border-radius:var(--bs-tooltip-border-radius)}.popover{--bs-popover-zindex:1070;--bs-popover-max-width:276px;--bs-popover-font-size:0.875rem;--bs-popover-bg:#fff;--bs-popover-border-width:1px;--bs-popover-border-color:var(--bs-border-color-translucent);--bs-popover-border-radius:0.5rem;--bs-popover-inner-border-radius:calc(0.5rem - 1px);--bs-popover-box-shadow:0 0.5rem 1rem rgba(0, 0, 0, .15);--bs-popover-header-padding-x:1rem;--bs-popover-header-padding-y:0.5rem;--bs-popover-header-font-size:1rem;--bs-popover-header-color:var(--bs-heading-color);--bs-popover-header-bg:#f0f0f0;--bs-popover-body-padding-x:1rem;--bs-popover-body-padding-y:1rem;--bs-popover-body-color:#212529;--bs-popover-arrow-width:1rem;--bs-popover-arrow-height:0.5rem;--bs-popover-arrow-border:var(--bs-popover-border-color);z-index:var(--bs-popover-zindex);display:block;max-width:var(--bs-popover-max-width);font-family:var(--bs-font-sans-serif);font-style:normal;font-weight:400;line-height:1.5;text-align:left;text-align:start;text-decoration:none;text-shadow:none;text-transform:none;letter-spacing:normal;word-break:normal;white-space:normal;word-spacing:normal;line-break:auto;font-size:var(--bs-popover-font-size);word-wrap:break-word;background-color:var(--bs-popover-bg);background-clip:padding-box;border:var(--bs-popover-border-width) solid var(--bs-popover-border-color);border-radius:var(--bs-popover-border-radius)}.popover .popover-arrow{display:block;width:var(--bs-popover-arrow-width);height:var(--bs-popover-arrow-height)}.popover .popover-arrow::after,.popover .popover-arrow::before{position:absolute;display:block;content:"";border-color:transparent;border-style:solid;border-width:0}.popover-header{padding:var(--bs-popover-header-padding-y) var(--bs-popover-header-padding-x);margin-bottom:0;font-size:var(--bs-popover-header-font-size);color:var(--bs-popover-header-color);background-color:var(--bs-popover-header-bg);border-bottom:var(--bs-popover-border-width) solid var(--bs-popover-border-color);border-top-left-radius:var(--bs-popover-inner-border-radius);border-top-right-radius:var(--bs-popover-inner-border-radius)}.popover-header:empty{display:none}.popover-body{padding:var(--bs-popover-body-padding-y) var(--bs-popover-body-padding-x);color:var(--bs-popover-body-color)}.carousel{position:relative}.carousel.pointer-event{touch-action:pan-y}.carousel-item{position:relative;display:none;float:left;width:100%;margin-right:-100%;-webkit-backface-visibility:hidden;backface-visibility:hidden;transition:transform .6s ease-in-out}.carousel-item-next,.carousel-item-prev,.carousel-item.active{display:block}.active.carousel-item-end,.carousel-item-next:not(.carousel-item-start){transform:translateX(100%)}.active.carousel-item-start,.carousel-item-prev:not(.carousel-item-end){transform:translateX(-100%)}.carousel-indicators{position:absolute;right:0;bottom:0;left:0;z-index:2;display:flex;justify-content:center;padding:0;margin-right:15%;margin-bottom:1rem;margin-left:15%;list-style:none}.carousel-indicators [data-bs-target]{box-sizing:content-box;flex:0 1 auto;width:30px;height:3px;padding:0;margin-right:3px;margin-left:3px;text-indent:-999px;cursor:pointer;background-color:#fff;background-clip:padding-box;border:0;border-top:10px solid transparent;border-bottom:10px solid transparent;opacity:.5;transition:opacity .6s ease}@media (prefers-reduced-motion:reduce){.carousel-item{transition:none}.carousel-indicators [data-bs-target]{transition:none}}.carousel-indicators .active{opacity:1}.offcanvas{--bs-offcanvas-width:400px;--bs-offcanvas-height:30vh;--bs-offcanvas-padding-x:1rem;--bs-offcanvas-padding-y:1rem;--bs-offcanvas-color: ;--bs-offcanvas-bg:#fff;--bs-offcanvas-border-width:1px;--bs-offcanvas-border-color:var(--bs-border-color-translucent);--bs-offcanvas-box-shadow:0 0.125rem 0.25rem rgba(0, 0, 0, .075)}.offcanvas{position:fixed;bottom:0;z-index:1045;display:flex;flex-direction:column;max-width:100%;color:var(--bs-offcanvas-color);visibility:hidden;background-color:var(--bs-offcanvas-bg);background-clip:padding-box;outline:0;transition:transform .3s ease-in-out}@media (prefers-reduced-motion:reduce){.offcanvas{transition:none}}.offcanvas.show:not(.hiding),.offcanvas.showing{transform:none}.offcanvas.hiding,.offcanvas.show,.offcanvas.showing{visibility:visible}.offcanvas-backdrop{position:fixed;top:0;left:0;z-index:1040;width:100vw;height:100vh;background-color:#000}.offcanvas-backdrop.fade{opacity:0}.offcanvas-backdrop.show{opacity:.5}.placeholder{display:inline-block;min-height:1em;vertical-align:middle;cursor:wait;background-color:currentcolor;opacity:.5}.placeholder.btn::before{display:inline-block;content:""}.sticky-top{position:-webkit-sticky;position:sticky;top:0;z-index:1020}.d-block{display:block!important}.d-flex{display:flex!important}.d-none{display:none!important}.shadow{box-shadow:0 .5rem 1rem rgba(0,0,0,.15)!important}.shadow-lg{box-shadow:0 1rem 3rem 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class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children wpml-ls-slot-14 wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item" data-menu-category="Language"> <a href="https://www.payoneer.com/customer-disclosures-and-complaints/" data-link-name="English"> <span> <span class="wpml-ls-native" lang="en">English</span> </span> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-es wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/es/customer-disclosures-and-complaints/" data-link-name="Spanish"> <span> <span class="wpml-ls-native" lang="es">Español</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-zh-hans wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/zh-hans/customer-disclosures-and-complaints/" data-link-name="Chinese (Simplified)"> <span> <span class="wpml-ls-native" lang="zh-hans">简体中文</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ja wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ja/customer-disclosures-and-complaints/" data-link-name="Japanese"> <span> <span class="wpml-ls-native" lang="ja">日本語</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ko wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ko/customer-disclosures-and-complaints/" data-link-name="Korean"> <span> <span class="wpml-ls-native" lang="ko">한국어</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ru wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ru/customer-disclosures-and-complaints/" data-link-name="Russian"> <span> <span class="wpml-ls-native" lang="ru">Русский</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-th wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/th/customer-disclosures-and-complaints/" data-link-name="Thai"> <span> <span class="wpml-ls-native" lang="th">ไทย</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-uk wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/uk/customer-disclosures-and-complaints/" data-link-name="Ukrainian"> <span> <span class="wpml-ls-native" lang="uk">Українська</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-vi wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/vi/customer-disclosures-and-complaints/" data-link-name="Vietnamese"> <span> <span class="wpml-ls-native" lang="vi">Tiếng Việt</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-ar wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/ar/customer-disclosures-and-complaints/" data-link-name="Arabic"> <span> <span class="wpml-ls-native" lang="ar">العربية</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-en-in wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/en-in/customer-disclosures-and-complaints/" data-link-name="Hindi (en)"> <span> <span class="wpml-ls-native" lang="en-in">Hindi (en)</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-bn wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/bn/" data-link-name="Bengali"> <span> <span class="wpml-ls-native" lang="bn">বাংলাদেশ</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-zh-hant wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/zh-hant/" data-link-name="Chinese (Traditional)"> <span> <span class="wpml-ls-native" lang="zh-hant">繁體中文</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-de wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/de/" data-link-name="German"> <span> <span class="wpml-ls-native" lang="de">Deutsch</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-id wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/id/" data-link-name="Indonesian"> <span> <span class="wpml-ls-native" lang="id">Indonesia</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-pl wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/pl/" data-link-name="Polish"> <span> <span class="wpml-ls-native" lang="pl">Polski</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-sr wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/sr/" data-link-name="Serbian"> <span> <span class="wpml-ls-native" lang="sr">Srpski</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wpml-ls-slot-14 wpml-ls-item wpml-ls-item-pt wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item"> <a href="https://www.payoneer.com/pt/" data-link-name="Portuguese (Brazil)"> <span> <span class="wpml-ls-native" lang="pt">Portuguese</span> <i class="level1-0160-arrow-right small"></i> </span> </a> </li> </ul> </li> </ul> </div> </div> </div> </div> <div class="bottom-header has-payoneer-white-background-color"> <div class="container px-3 px-xl-0"> <div class="d-flex"> <div class="d-flex align-items-center me-auto"> <div class="d-flex align-items-center flex-fill"> <div class="site-branding header-logo flex-fill"> <a href="https://www.payoneer.com" class="custom-logo-link dark" rel="home"><img src="https://www.payoneer.com/wp-content/themes/payo/assets/img/payoneer-dark-logo.svg" width="162" height="33" alt="Payoneer"></a> </div> </div> </div> <div class="d-flex align-items-center"> <nav id="site-navigation" class="main-navigation d-none d-lg-block bg-transparent mx-auto"> <div class="d-flex align-items-center"> <nav id="site-navigation" class="main-navigation d-none d-lg-block bg-transparent mx-auto"> <ul id="primary-menu" class="p-0 m-0 d-flex align-items-center gap-3"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Freelancer"> <a href="https://www.payoneer.com/freelancer/" data-link-name="Freelancer"> <span>Freelancers</span> <i class="level1-0160-arrow-right small"></i> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/payoneer-account/" data-link-name="Payoneer account"> <span> <span> Payoneer account <i class="level1-0160-arrow-right small"></i> </span> <small class='description'>Helping freelancers get paid globally and grow their business.</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Get paid"> <span>Get paid</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-clients/" data-link-name="Get paid by clients"> <span> <span> Get paid by clients </span> <small class='description'>Request and receive payments</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Get paid by marketplaces </span> <small class='description'>Connect to global platforms</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/withdraw-funds/" data-link-name="Withdraw funds"> <span> <span> Withdraw funds </span> <small class='description'>To your local bank account</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Make payments"> <span>Make payments</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/pay-suppliers/" data-link-name="Pay your suppliers"> <span> <span> Pay your suppliers </span> <small class='description'>Easy business payments</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/commercial-card/" data-link-name="Pay business expenses"> <span> <span> Pay business expenses </span> <small class='description'>Payoneer card</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Manage business"> <span>Manage business</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/working-capital-advance/" data-link-name="Capital Advance"> <span> <span> Capital Advance </span> <small class='description'>Fund your business growth</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/manage-currencies/" data-link-name="Manage currencies"> <span> <span> Manage currencies </span> <small class='description'>Transfer between balances</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/partners-directory/" data-link-name="Partners Directory"> <span> <span> Partners Directory </span> <small class='description'>Exclusive offers from partners</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore" > <a href="https://www.payoneer.com/freelancer/" data-link-name="Freelance"> <span> <span> Explore all freelance services </span> <small class='description'>Grow your freelance business</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item use-case-column"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Use cases"> <span>Use cases</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Get paid by marketplaces </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-upwork/" data-link-name="Get paid by Upwork"> <span> <span> Get paid by Upwork </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-fiverr/" data-link-name="Get paid by Fiverr"> <span> <span> Get paid by Fiverr </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/freelancer-payment-processing/" data-link-name="Freelancer payment processing"> <span> <span> Freelancer payment processing </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/multi-currency-account/" data-link-name="Multi-currency account"> <span> <span> Multi-currency account </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/send-invoice-payment-link/" data-link-name="Send invoice payments"> <span> <span> Send invoice payments </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/international-payment-processing/" data-link-name="International payment"> <span> <span> International payment processing </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Industries"> <span>Industries</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketing-agencies/" data-link-name="Marketing agencies"> <span> <span> Marketing agencies </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/digital-marketers/" data-link-name="Digital marketers"> <span> <span> Digital marketers </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/it-outsourcing-agencies/" data-link-name="IT outsourcing agencies"> <span> <span> IT outsourcing agencies </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/web-mobile-app-developers/" data-link-name="Web & mobile app developers – business"> <span> <span> Web & mobile app developers </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/creators-professional-services/" data-link-name="Creators and professional services"> <span> <span> Creators and professional services </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Business"> <a href="https://www.payoneer.com/business/" data-link-name="Business"> <span>Business</span> <i class="level1-0160-arrow-right small"></i> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/payoneer-account/" data-link-name="Payoneer account"> <span> <span> Payoneer account <i class="level1-0160-arrow-right small"></i> </span> <small class='description'>Helping businesses manage cross-border payments and grow globally</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Get paid"> <span>Get paid</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-clients/" data-link-name="Get paid by clients"> <span> <span> Get paid by clients </span> <small class='description'>Request and receive payments</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Get paid by marketplaces </span> <small class='description'>Connect to marketplaces</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/checkout/" data-link-name="Payoneer Checkout"> <span> <span> Get paid on your website </span> <small class='description'>Payoneer Checkout</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/withdraw-funds/" data-link-name="Withdraw funds"> <span> <span> Withdraw funds </span> <small class='description'>To your bank account</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Manage business"> <span>Manage business</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/working-capital-advance/" data-link-name="Capital Advance"> <span> <span> Capital Advance </span> <small class='description'>Fund your business growth</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/manage-currencies/" data-link-name="Manage currencies"> <span> <span> Manage currencies </span> <small class='description'>Transfer between balances</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/partners-directory/" data-link-name="Partners Directory"> <span> <span> Partners Directory </span> <small class='description'>Exclusive offers from partners</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/add-funds/" data-link-name="Add funds"> <span> <span> Add funds to your account </span> <small class='description'>Transfer funds from your bank</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" data-menu-sub-category="Make payments"> <span>Make payments</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.skuad.io/" target="_blank" data-link-name="Global Workforce Management"> <span> <span> Global Workforce Management </span> <small class='description'>Hire and pay anywhere</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/pay-suppliers/" data-link-name="Pay your suppliers"> <span> <span> Pay your suppliers </span> <small class='description'>Easy business payments</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/payer/" data-link-name="Pay your contractors"> <span> <span> Pay your contractors </span> <small class='description'>Send international payments</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/commercial-card/" data-link-name="Pay business expenses"> <span> <span> Pay business expenses </span> <small class='description'>Payoneer card</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/pay-vat/" data-link-name="Pay VAT"> <span> <span> Pay VAT </span> <small class='description'>Directly from your account</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore" > <a href="https://www.payoneer.com/business/" data-link-name="Business"> <span> <span> Explore all business services </span> <small class='description'>Grow your business</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item use-case-column"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Use cases"> <span>Use cases</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Get paid by marketplaces </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-amazon/" data-link-name="Get paid by Amazon"> <span> <span> Get paid by Amazon </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/get-paid-by-ebay/" data-link-name="Get paid by eBay"> <span> <span> Get paid by eBay </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="34758"> <a href="https://www.payoneer.com/multi-currency-account/" data-link-name="Multi-currency account"> <span> <span> Multi-currency account </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/international-payment-processing/" data-link-name="International payment processing"> <span> <span> International payment processing </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/send-bulk-payments/" data-link-name="Send bulk payments"> <span> <span> Send bulk payments </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="35348"> <a href="https://www.payoneer.com/ads-payments/" data-link-name="Pay for online advertising"> <span> <span> Pay for online advertising </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="36698"> <a href="https://www.payoneer.com/invoice-payments/" data-link-name="Send Invoice Payments"> <span> <span> Send Invoice Payments </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Industries"> <span>Industries</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/ecommerce-sellers-payment-solution/" data-link-name="eCommerce sellers"> <span> <span> eCommerce sellers </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/it-outsourcing-agencies/" data-link-name="IT outsourcing agencies"> <span> <span> IT outsourcing agencies </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="15214"> <a href="https://www.payoneer.com/marketing-agencies/" data-link-name="Marketing agencies"> <span> <span> Marketing agencies </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/wholesalers-exporters-payment-solution/" data-link-name="Wholesalers and exporters"> <span> <span> Wholesalers and exporters </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="30498"> <a href="https://www.payoneer.com/startups/" data-link-name="Startups"> <span> <span> Startups </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="31503"> <a href="https://www.payoneer.com/web-mobile-app-developers/" data-link-name="Web & mobile app developers"> <span> <span> Web & mobile app developers </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/dropshippers/" data-link-name="Dropshippers"> <span> <span> Dropshippers </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Marketplace"> <a href="https://www.payoneer.com/marketplace/" data-link-name="Marketplace"> <span>Marketplace</span> <i class="level1-0160-arrow-right small"></i> </a> <ul class="sub-menu" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/marketplace/" data-link-name="Mass payout platform"> <span> <span> Mass payout platform <i class="level1-0160-arrow-right small"></i> </span> <small class='description'>Trusted by millions of marketplaces, sellers, and service providers worldwide</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children title-menu-item" > <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/mass-payouts-platform/" data-link-name="Payouts"> <span> <span> Payouts </span> <small class='description'>Pay in 190+ countries</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/manage-currencies/" data-link-name="Manage Currencies"> <span> <span> Manage currencies </span> <small class='description'>Multicurrency payouts</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/payment-collection/" data-link-name="Payment collection"> <span> <span> Payment collection </span> <small class='description'>Automated payment collection</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/risk-fraud/" data-link-name="Risk and Fraud"> <span> <span> Risk and Fraud </span> <small class='description'>Secure every transaction</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/tax-form-collection/" data-link-name="Tax Page"> <span> <span> Tax Form Collection </span> <small class='description'>Automated tax payments</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children btn-explore" > <a href="https://www.payoneer.com/marketplace/" data-link-name="Marketplaces"> <span> <span> Explore all marketplace services </span> <small class='description'>Grow your marketplace</small> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page wrapper-menu-item use-case-column"> <ul class="sub-menu" data-level="2"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Use cases"> <span>Use cases</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/collect-1042-tax-forms/" data-link-name="Collect 1042 tax forms page"> <span> <span> Collect 1042 tax forms </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/collect-1099-tax-forms/" data-link-name="Collect 1099 tax forms"> <span> <span> Collect 1099 forms </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/collect-w9-tax-forms/" data-link-name="Collect W9 tax forms"> <span> <span> Collect W9 tax forms </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Get paid by marketplaces </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item title-menu-item" data-menu-sub-category="Industries"> <span>Industries</span> <ul class="sub-menu" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/digital-royalties-payout-solution/" data-link-name="Digital Royalties"> <span> <span> Digital Royalties </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/digital-gaming-payout-solution/" data-link-name="Digital Gaming"> <span> <span> Marketplaces digital gaming </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/travel-payout-solution/" data-link-name="Travel"> <span> <span> Travel </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/ecommerce/" data-link-name="eCommerce"> <span> <span> eCommerce </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/creators-professional-services/" data-link-name="Creators and professional services"> <span> <span> Creators and professional services </span> </span> <i class="level1-0160-arrow-right small"></i> </a> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page note-link"> * Please click here If you are an <a href="https://www.payoneer.com/business/" data-link-name="Online Seller"> online seller </a> </li> </ul> </li> </ul> </nav> </div> </nav> </div> <div class="d-flex align-items-center"> <div class="flex-fill d-flex align-items-center ms-auto"> <div class="d-none d-lg-inline-block"> <a href="https://myaccount.payoneer.com/" class="btn btn-link rounded-pill" rel="noopener" target="_blank">Sign In</a> </div> <a href="/go/" class="d-none btn btn-primary rounded-pill d-lg-flex align-items-center btn-arrow">Register</a> </div> <div class="btn-burger d-lg-none m-0"> <a href="#menu" aria-label="Open menu"> <div class="hamburger hamburger--slider js-hamburger"> <div class="hamburger-box"> <div class="hamburger-inner"></div> </div> </div> </a> </div> </div> </div> </div> </div> </header> <main id="primary" class="site-main"> <article id="post-8600" class="post-8600 page type-page status-publish hentry"> <div class="entry-content"> <div class="wp-block-group alignfull section legal-section is-style-halo-circles is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow"> <h1 class="wp-block-heading mb-3 mb-md-5"><strong>Customer assistance, complaints and disclosures policies</strong></h1> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>Customer assistance policy</strong></h3> </div> <p>We know that you may have many options for your payment needs. When joining any payment platform, one of your most important considerations should be the level of service provided to you. At Payoneer, we pride ourselves in the quality of customer care that we provide. Service and financial security are our top priorities. Our highly trained, courteous, and experienced staff members are available to assist you and bring to a swift resolution to any questions or concerns.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>For queries and questions related to Payoneer financial services and products, please proceed to our <a href="https://payoneer.custhelp.com/" target="_blank" rel="noreferrer noopener nofollow">support center</a>.</strong></h3> </div> <p>Do you have a complaint about a Payoneer product or service? Payoneer aims to provide you with reliable and consistent service at all times. It is our goal to find a timely and fair solution; we put customers first.</p> <p>We want to resolve any problems you might have experienced as promptly and effectively as possible, and your feedback is very valuable in assisting us to improve our services for the future.</p> <p>We regard as a complaint any written or verbal expression of dissatisfaction, concerning either an individual, our standard of service, or any aspect of the delivery of our services. This may be the result of something we have done or something we have failed to do – intentionally or unintentionally.</p> <p>Please review the information below on how to file a complaint with us, how to have your complaint resolved quickly, and how we will address your complaint.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>Our customer commitment</strong></h3> </div> <p>We will try to resolve your problem within 3 business days of receiving your complaint whenever possible, whether you contact us by letter, phone, email, chat, fax, or the <a href="https://payoneer.custhelp.com/app/Contact_us" target="_blank" rel="noreferrer noopener nofollow">Contact Us</a> form on our website.</p> <p>We will record your feedback as a formal complaint within our internal complaints system to be dealt with as follows:</p> <ul class="wp-block-list"> <li>Upon receipt of your formal complaint, we will issue a prompt acknowledgement if we are unable to respond in full within 3 working days.</li> <li>Based on the nature of your concerns and the information provided, we will use all the information at our disposal to investigate and resolve your complaint. We may need to contact you for further information if it will help us to resolve the matter.</li> </ul> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>How to file a complaint</strong></h3> </div> <p>You can file a complaint about the services of Payoneer by contacting Customer Care at:</p> <ul id="complaintDetails" class="wp-block-list"> <li data-phone="+1-888-290-3990"><strong>Toll Free US Telephone:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+44-204-579-3884"><strong>UK:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+81-3-4578-1755"><strong>Japan:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+653-1746520"><strong>Singapore:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+61-28-379-8090"><strong>Australia:</strong> <a href="#">Click to reveal</a></li> <li class="d-none" data-phone="+91-11-71817004"><strong>India:</strong> <a href="#">Click to reveal</a></li> <li data-phone="+1-646-658-3113"><strong>International:</strong> <a href="#">Click to reveal</a></li> <li><strong>Web Form:</strong> <a href="https://payoneer.custhelp.com/app/ask/" rel="nofollow noopener">payoneer.custhelp.com/app/ask/</a></li> <li data-email="CustomerServiceManager@Payoneer.com"><strong><strong>E-mail</strong>:</strong> <a href="#">Click to reveal</a></li> <li><strong>In Writing:</strong> 195 Broadway, 27th floor, New York, NY 10007 with full details of your complaint.</li> </ul> <p>The Payoneer Customer Care Case Specialists Team Leader will endeavor to address the complaint and resolve the issue. When contacting us, please provide us with the following information: your name, your contact information (e-mail address and phone), the reason for your complaint, and as much relevant information as possible to assist us in addressing your concerns.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>Resolving your complaint</strong></h3> </div> <p>A full and final response will be issued within 15 business days from the date we receive your initial complaint, with our understanding of your concerns and a possible resolution. If we are unable to issue our full and final response within 15 business days, we will write to update you on the progress of your complaint and the expected resolution date. We are committed to ensuring all complaints are fairly addressed.</p> <p>The complaint-handling contact point is the Payoneer Customer Care Case Specialists Team Leader. Any customer support issue that is escalated to a complaint will be forwarded to the Customer Care Case Specialists Team Leader.</p> </div> <div class="wp-block-group alignwide mb-5 is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignwide px-4 py-3 rounded-3 mb-4 has-background is-layout-flow wp-block-group-is-layout-flow" style="background-color:#0092f414"> <h3 class="wp-block-heading m-0 has-payoneer-blue-color has-text-color"><strong>How to escalate a complaint</strong></h3> </div> <p>If you are not satisfied with the response provided by the Payoneer Customer Care Case Specialists Team Leader, you may forward your complaint to the Payoneer VP Customer Care at VPOperations@Payoneer.com. The Payoneer VP Customer Care is part of Payoneer’s Executive Management team, and should be able to resolve any complaints that were not fully resolved by the Case Specialists Team Leader.</p> <p>Payoneer appreciates your business and is committed to providing you with world-class service. Thank you very much for taking the time to submit your feedback and for choosing Payoneer.</p> <p><strong>If your Payoneer Account or Prepaid Debit MasterCard® card were issued by “Payoneer Europe Ltd”, or “Payoneer Australia PTY LTD” , upon completion of the above steps, in the unlikely event of the matter not being resolved to your satisfaction, you may apply to the appropriate body listed below.</strong></p> <div id="accordion-escalate-complain-accordion" class="accordion my-5"> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Europe Ltd"> <span class="accordion-header" id="headingblock_da6e3ccda58d171c289df57a45458c91"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_da6e3ccda58d171c289df57a45458c91" aria-expanded="false" aria-controls="block_da6e3ccda58d171c289df57a45458c91"> <span>Payoneer Europe Ltd</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_da6e3ccda58d171c289df57a45458c91" class="accordion-collapse collapse" aria-labelledby="headingblock_da6e3ccda58d171c289df57a45458c91" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>At Payoneer, we take complaints very seriously and are committed to resolving them in a timely and efficient manner. If you have a complaint, we have established the following process to ensure that it is dealt with effectively:</p> <p><strong>Step 1: Contact Us</strong></p> <p>If you have a complaint, please contact us as soon as possible with the details. You can do this via:<br>phone: +1-646-658-3113<br>email at: <a href="mailto:CustomerServiceManager@Payoneer.com">CustomerServiceManager@Payoneer.com</a><br>website <a href="https://payoneer.custhelp.com/app/CallUs" target="_blank" rel="noreferrer noopener nofollow">https://payoneer.custhelp.com/app/CallUs</a>.</p> <p>Although we strive to resolve complaints as quickly as possible, we may not always be able to do this immediately.  If we are unable to resolve your complaint within three working days from the day it is received, we will send you a prompt written acknowledgement to advise you that we have received your complaint and are dealing with it.</p> <p>When contacting us, please provide as much information as possible, including your name, Payoneer Customer ID, your contact information (email address and phone number), the reason for your complaint, when the issue happened, and what you think would be the best resolution for your claim.</p> <p>Please note that we may not investigate a complaint if it is deemed to be trivial, misconceived, hypothetical, repetitious or otherwise vexatious. Also, please note that our business days are Monday to Friday (6:00 am – 22:00 pm GMT) excluding public holidays.</p> <p><strong>Step 2: Investigation</strong></p> <p>We will investigate your complaint thoroughly and impartially. We may need to contact you for more information or to clarify any details.</p> <p>In most instances, we will resolve your complaint within 15 working days from the date it was initially received, however, in some instances, we will not be able to do so.  Should this be the case, we will provide you with a written update on the progress and how much longer we expect our investigation to take.</p> <p>Although we have up to 40 working days to resolve your complaint, we will aim to do so as soon as possible.  In the unlikely event that we are not able to finalize our investigation within 40 working days, we will contact you and advise you of the possible next steps (these are listed below).</p> <p><strong>Step 3: Resolution</strong></p> <p>Once we have completed our investigation, we will provide you with a resolution in writing outlining full detail of our decision and the next steps you can take should you be dissatisfied with our response.</p> <p><strong>Step 4: Escalation</strong></p> <p>We are committed to ensuring all complaints are fairly addressed, however, if you are not satisfied with our response, or if 40 business days have passed and we have been unable to resolve your complaint, you have the following options:</p> <ul class="wp-block-list"> <li>If you prefer, or if you feel you have additional information to support your complaint, please contact us using the details above as we would welcome the opportunity to fully resolve the matter.</li> <li>Alternatively, you may choose to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO) for an impartial review. The referral must take place within 6 years of the conduct complained of. The contact details for the FSPO are as follows:</li> </ul> <p>Financial Services and Pensions Ombudsman (FSPO)</p> <p>Lincoln House, Lincoln Place</p> <p>Dublin 2, D02 VH29</p> <p>Ireland</p> <p>Telephone: 00353 1567 7000</p> <p>Email: <a href="https://www.fspo.ie/complaint-form.aspx" target="_blank" rel="noreferrer noopener nofollow">https://www.fspo.ie/complaint-form.aspx</a></p> <p>Website: <a href="https://www.fspo.ie" target="_blank" rel="noreferrer noopener nofollow">https://www.fspo.ie</a></p> <p><strong>Record Keeping</strong></p> <p>We will keep a record of all complaints received and our responses to them. We will use this information to identify any areas where we can improve our products and services and to meet our regulatory requirements.</p> <p><strong>Feedback</strong></p> <p>We welcome feedback on our complaints handling procedure and will use it to improve our services. If you have any suggestions or comments, please let us know. You can contact us through the same channels provided for making a complaint.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Payment Services (UK) Limited"> <span class="accordion-header" id="headingblock_8cf0c3a2e123051e29460baabd9a0d6a"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_8cf0c3a2e123051e29460baabd9a0d6a" aria-expanded="false" aria-controls="block_8cf0c3a2e123051e29460baabd9a0d6a"> <span>Payoneer Payment Services (UK) Limited</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_8cf0c3a2e123051e29460baabd9a0d6a" class="accordion-collapse collapse" aria-labelledby="headingblock_8cf0c3a2e123051e29460baabd9a0d6a" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>At Payoneer, we take complaints very seriously and are committed to resolving them in a timely and efficient manner. If you have a complaint, we have established the following process to ensure that it is dealt with effectively:</p> <p><strong><u>Step 1: Contact Us</u></strong> If you have a complaint, please contact us as soon as possible with the details. You can do this via:<br>phone: +44-203-608-0610<br>email at <a href="mailto:VPOperations@payoneer.com">VPOperations@payoneer.com</a><br>website <a href="https://payoneer.custhelp.com/app/CallUs" target="_blank" rel="noreferrer noopener nofollow">https://payoneer.custhelp.com/app/CallUs</a>.</p> <p>Although we strive to resolve complaints as quickly as possible, we may not always be able to do this immediately.  If we are unable to resolve your complaint within three working days from the day it is received, we will send you a prompt written acknowledgement to advise you that we have received your complaint and are dealing with it.</p> <p>When contacting us, please provide as much information as possible, including your name, Payoneer Customer ID, your contact information (email address and phone number), the reason for your complaint, when the issue happened, and what you think would be the best resolution for your claim.</p> <p>Please note that we may not investigate a complaint if it is deemed to be trivial, misconceived, hypothetical, repetitious or otherwise vexatious. Also, please note that our business days are Monday to Friday (6:00 am – 22:00 pm GMT) excluding public holidays.</p> <p><strong><u>Step 2: Investigation</u></strong></p> <p>We will investigate your complaint thoroughly and impartially. We may need to contact you for more information or to clarify any details.</p> <p>In most instances, we will resolve your complaint within 15 working days from the date it was initially received, however, in some instances, we will not be able to do so.  Should this be the case, we will provide you with a written update on the progress and how much longer we expect our investigation to take.</p> <p>Although we have up to 35 working days to resolve your complaint, we will aim to do so as soon as possible.  In the unlikely event that we are not able to finalize our investigation within 35 working days, we will contact you and advise you of the possible next steps (these are listed below).</p> <p><strong><u>Step 3: Resolution</u></strong></p> <p>Once we have completed our investigation, we will provide you with a resolution in writing outlining full detail of our decision and the next steps you can take should you be dissatisfied with our response.</p> <p><strong><u>Step 4: Escalation</u></strong></p> <p>We are committed to ensuring all complaints are fairly addressed, however, if you are not satisfied with our response, or if 35 business days have passed and we have been unable to resolve your complaint, you have the following options:</p> <ul class="wp-block-list"> <li>If you prefer, or if you feel you have additional information to support your complaint, please contact us using the details above as we would welcome the opportunity to fully resolve the matter.</li> <li>Alternatively, you may choose to refer your complaint to the Financial Ombudsman Service for an impartial review and would need to do so within six months of our final response. The contact details for the Ombudsman are as follows:</li> </ul> <p>Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR</p> <p>Telephone: 0800 023 4567</p> <p>Email: <a href="mailto:complaint.info@financial-ombudsman.org.uk">complaint.info@financial-ombudsman.org.uk</a></p> <p>Website: <a href="https://www.financial-ombudsman.org.uk/" target="_blank" rel="noreferrer noopener nofollow">https://www.financial-ombudsman.org.uk/</a></p> <p><strong><u>Record Keeping</u></strong></p> <p>We will keep a record of all complaints received and our responses to them. We will use this information to identify any areas where we can improve our products and services and to meet our regulatory requirements.</p> <p><strong><u>Feedback</u></strong></p> <p>We welcome feedback on our complaints handling procedure and will use it to improve our services. If you have any suggestions or comments, please let us know. You can contact us through the same channels provided for making a complaint.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Australia PTY LTD"> <span class="accordion-header" id="headingblock_8903066de42ea8eb40c68b13490761ec"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_8903066de42ea8eb40c68b13490761ec" aria-expanded="false" aria-controls="block_8903066de42ea8eb40c68b13490761ec"> <span>Payoneer Australia PTY LTD</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_8903066de42ea8eb40c68b13490761ec" class="accordion-collapse collapse" aria-labelledby="headingblock_8903066de42ea8eb40c68b13490761ec" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>Payoneer is committed to ensuring all complaints are fairly addressed. However, if you are dissatisfied with how your complaint has been resolved, you should follow the advice given by our supervising body, the Australian Financial Complaints Authority no later than 6 years after you first became aware of the circumstances of your complaint.</p> <p>By post: Australian Financial Complaints Authority Limited</p> <p>GPO Box 3</p> <p>Melbourne, VIC 3001</p> <p>Telephone: 1800 931 678</p> <p>Calls from an international number add +61</p> <p>Email: <a href="mailto:info@afca.org.au">info@afca.org.au</a> Online: <a href="https://www.afca.org.au/make-a-complaint/" target="_blank" rel="noreferrer noopener nofollow">www.afca.org.au/make-a-complaint/</a> Website: <a href="https://www.afca.org.au/" target="_blank" rel="noreferrer noopener nofollow">https://www.afca.org.au/</a></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Payoneer Japan Ltd"> <span class="accordion-header" id="headingblock_d312b82325702f5b84de4238d1d45c45"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_d312b82325702f5b84de4238d1d45c45" aria-expanded="false" aria-controls="block_d312b82325702f5b84de4238d1d45c45"> <span>Payoneer Japan Ltd</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_d312b82325702f5b84de4238d1d45c45" class="accordion-collapse collapse" aria-labelledby="headingblock_d312b82325702f5b84de4238d1d45c45" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p><strong>Address and contact information for business office to deal with complaints or consultation from customers.</strong></p> <p>Address: 33F Shibuya Hikarie, 2-21-2 Shibuya, Shibuya-ku Tokyo 150-8510<br>Tel：03-4578-1755<br>Customer Care form: <a href="https://payoneer-japanese.custhelp.com/app/ask/l_id/14" target="_blank" rel="noreferrer noopener nofollow">https://payoneer-japanese.custhelp.com/app/ask/l_id/14</a> <br>Customer Care hours: Monday-Thursday 10:00-21:00 / Friday 10:00-18:00<br> *excludes Saturdays, Sundays, and national holidays</p> <p></p> <p><strong>Dispute resolution support organizations:</strong><br>The Tokyo Bar Association Dispute Resolution Center (Call: 03-3581-0031)<br>The Daiichi Tokyo Bar Association Arbitration Center (Call: 03-3595-8588)<br>The Daini Tokyo Bar Association Arbitration Center (Call: 03-3581-2249)</p> <p></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent d-none" data-accordion-item-name="Payoneer India Private Limited "> <span class="accordion-header" id="headingblock_fb37d1ac3bf103996cd56c4064accd49"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_fb37d1ac3bf103996cd56c4064accd49" aria-expanded="false" aria-controls="block_fb37d1ac3bf103996cd56c4064accd49"> <span>Payoneer India Private Limited </span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_fb37d1ac3bf103996cd56c4064accd49" class="accordion-collapse collapse" aria-labelledby="headingblock_fb37d1ac3bf103996cd56c4064accd49" data-bs-parent="#accordion-escalate-complain-accordion"> <div class="accordion-body p-0"> <p>This Customer Grievance Redressal Policy formulated by Payoneer India Private Limited (“Payoneer”) aims at ensuring the prompt handling of customers’ or potential customers’ complaints received by Payoneer. Payoneer aims to resolve all complaints fairly and within an appropriate timeframe.</p> <p><span style="text-decoration: underline;">Customers may file a formal complaint through any of the following channels:</span></p> <p>Monday to Friday 9am-6pm IST (except public holidays)<br>Phone: +91-11-71817004<br>Email: <a href="mailto:Indiacomplaints@payoneer.com">Indiacomplaints@payoneer.com</a><br>Address: No. 473, 2nd Floor, 12th Cross, Wilson Garden, Bangalore South, Bangalore- 560027, Karnataka</p> <p>After submission of your complaint via any of the above channels, you will receive an acknowledgement of receipt within 24 hours which contains a Unique Reference Number which can then be used to track the status of your complaint.<br>Payoneer strive to provide an initial redressal to the customer complaint within 15 business days of receipt and our final response to the complaint within 30 days of receipt.<br>Customer may escalate their complaint to the Nodal Officer if they are not satisfied with the redressal provided. Users may contact the Nodal Officer through any of the following channels:</p> <p><strong>Level 2 Escalation: Nodal Officer</strong></p> <p>NODAL OFFICER<br>MR. ROHIT KULKARNI<br>PAYONEER INDIA PVT. LMITED<br>Email: NodalofficerIndia@payoneer.com<br>Address: No. 473, 2nd Floor, 12th Cross, Wilson Garden, Bangalore South, Bangalore- 560027, Karnataka</p> <p>The Nodal Officer shall send his/her final response to the customer within 30 business days of lodging the complaint. Such a response may either contain the resolution or an intimation that the Company requires more time to examine the complaint, along with the reason for seeking such extension. The maximum time to resolve the complaint is 30 business days from the date of lodging the complaint.</p> <p><strong>SLA</strong></p> <p>For cross-border transactions where resolutions for complaints result in offering refunds, we comply with timelines agreed with AD Banks, as communicated by AD Banks from time to time.</p> <figure class="wp-block-table is-style-stripes"><table class="has-fixed-layout"><thead><tr><th>Payment Type</th><th>Refund TAT*</th></tr></thead><tbody><tr><td>Payment via link (Credit Card, eCheck )</td><td>T+15</td></tr><tr><td>Payments received in the virtual account via ACH & SWIFT transfer – BOFA, CFSB, FCB, DC Bank and Banking Circle</td><td>T+ 21</td></tr><tr><td>Payments received in the virtual account via ACH & SWIFT transfer – OTHER Banks</td><td>T+ 21</td></tr></tbody></table></figure> <p class="has-small-font-size">*Turnaround time</p> </div> </div> </div> </div> <p>If you feel your question or issue with regard to Payoneer remains unresolved after contacting us, the following U.S. States provide specific contact information: Alaska, California, Colorado, Illinois, Maryland, Massachusetts, Texas and Washington.</p> <p><strong>To learn more, please select one of the options from the below:</strong></p> <div id="accordion-contact-complain-accordion" class="accordion mt-2"> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Alaska"> <span class="accordion-header" id="headingblock_70923a834ee8a01023196f3778191bb0"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_70923a834ee8a01023196f3778191bb0" aria-expanded="false" aria-controls="block_70923a834ee8a01023196f3778191bb0"> <span>Alaska</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_70923a834ee8a01023196f3778191bb0" class="accordion-collapse collapse" aria-labelledby="headingblock_70923a834ee8a01023196f3778191bb0" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>If your issue is unresolved by Payoneer Inc. (1-888-290-3990), please submit formal complaints with the State of Alaska, Division of Banking & Securities.<br>Please download the form <a href="https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf" target="_blank" rel="noreferrer noopener nofollow">here</a>:</p> <p>Submit formal complaint form with supporting documents:<br>Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807</p> <p>If you are an Alaska resident with questions regarding formal complaints, please email us at<br><a href="mailto:dbs.licensing@alaska.gov">dbs.licensing@alaska.gov</a> or call 907-465-2521.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="California"> <span class="accordion-header" id="headingblock_cada253eb81b496d41d8f63344b78cd4"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_cada253eb81b496d41d8f63344b78cd4" aria-expanded="false" aria-controls="block_cada253eb81b496d41d8f63344b78cd4"> <span>California</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_cada253eb81b496d41d8f63344b78cd4" class="accordion-collapse collapse" aria-labelledby="headingblock_cada253eb81b496d41d8f63344b78cd4" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at <a href="mailto:consumer.services@dfpi.ca.gov">consumer.services@dfpi.ca.gov</a>, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834</p> <p>Payoneer License No. 2522</p> <p>Payoneer NMLS ID 1041524</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Colorado"> <span class="accordion-header" id="headingblock_fc950ef34ed23053171e2284957c4baf"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_fc950ef34ed23053171e2284957c4baf" aria-expanded="false" aria-controls="block_fc950ef34ed23053171e2284957c4baf"> <span>Colorado</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_fc950ef34ed23053171e2284957c4baf" class="accordion-collapse collapse" aria-labelledby="headingblock_fc950ef34ed23053171e2284957c4baf" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Colorado Division of Banking will accept questions or complaints from Colorado residents at:</p> <p>Colorado Division of Banking:</p> <p>1560 Broadway, Suite 975</p> <p>Denver, Colorado 80202</p> <p>Email: <a href="mailto:DORA_BankingWebsite@state.co.us">DORA_BankingWebsite@state.co.us</a></p> <p>Website: <a href="https://banking.colorado.gov/industry/money-transmitters" target="_blank" rel="noreferrer noopener nofollow">banking.colorado.gov/industry/money-transmitters</a></p> <p>Please <a href="https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view" target="_blank" rel="noreferrer noopener nofollow">click here</a> to view the Colorado Division of Banking Customer Notice.</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Illinois"> <span class="accordion-header" id="headingblock_5bb040ca2d25ec6e24919c9399d0554e"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_5bb040ca2d25ec6e24919c9399d0554e" aria-expanded="false" aria-controls="block_5bb040ca2d25ec6e24919c9399d0554e"> <span>Illinois</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_5bb040ca2d25ec6e24919c9399d0554e" class="accordion-collapse collapse" aria-labelledby="headingblock_5bb040ca2d25ec6e24919c9399d0554e" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Illinois Department of Financial and Professional Regulation, Division of Financial Institutions will accept questions or complaints from Illinois residents at:</p> <p>Illinois Division of Financial Institutions</p> <p>320 West Washington, Suite 229</p> <p>Springfield, Illinois 62701</p> <p>Telephone: 1-888 298-8089</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Maryland"> <span class="accordion-header" id="headingblock_321c1d1a79364024f1162edfd05feba8"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_321c1d1a79364024f1162edfd05feba8" aria-expanded="false" aria-controls="block_321c1d1a79364024f1162edfd05feba8"> <span>Maryland</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_321c1d1a79364024f1162edfd05feba8" class="accordion-collapse collapse" aria-labelledby="headingblock_321c1d1a79364024f1162edfd05feba8" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services the Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Payoneer’s (NMLS ID 1041524) financial products and services at:</p> <p>1100 North Eutaw Street, Suite 611,</p> <p>Baltimore, MD 21201</p> <p>Telephone: 1-(888)-784-0136</p> <p>Payoneer Inc. NMLS ID 1041524</p> <p><a href="https://www.nmlsconsumeraccess.org/" target="_blank" rel="noreferrer noopener nofollow">NMLS Consumer Access</a></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Massachusetts"> <span class="accordion-header" id="headingblock_4e275e18f398eb043446a1c30477584a"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_4e275e18f398eb043446a1c30477584a" aria-expanded="false" aria-controls="block_4e275e18f398eb043446a1c30477584a"> <span>Massachusetts</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_4e275e18f398eb043446a1c30477584a" class="accordion-collapse collapse" aria-labelledby="headingblock_4e275e18f398eb043446a1c30477584a" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Massachusetts Division of Banks will accept questions or complaints from Massachusetts residents regarding Payoneer’s financial products and services at:</p> <p>Massachusetts Division of Banks</p> <p>1000 Washington Street, 10th Floor</p> <p>Boston, MA 02118-6400</p> <p>Telephone: 617-956-1500</p> <p>License No. FT1041524</p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Texas"> <span class="accordion-header" id="headingblock_e7f7c0d8b412c3d3589a307d37002118"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_e7f7c0d8b412c3d3589a307d37002118" aria-expanded="false" aria-controls="block_e7f7c0d8b412c3d3589a307d37002118"> <span>Texas</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_e7f7c0d8b412c3d3589a307d37002118" class="accordion-collapse collapse" aria-labelledby="headingblock_e7f7c0d8b412c3d3589a307d37002118" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>After first contacting Payoneer, if you still have an unresolved complaint regarding our financial products or services, the Texas Department of Banking will accept questions or complaints from Texas residents regarding Payoneer’s financial products and services at:</p> <p>2601 North Lamar Boulevard</p> <p>Austin, TX 78705-4294</p> <p>Telephone Number: 1-877-276-5554 (toll free)</p> <p>Website Address: <a href="https://www.dob.texas.gov/" rel="nofollow noopener">www.dob.texas.gov</a></p> </div> </div> </div> <div class="accordion-item border-0 rounded-0 border-bottom bg-transparent" data-accordion-item-name="Washington"> <span class="accordion-header" id="headingblock_ff279059519a41c831057edd2ed6e6ea"> <button class="accordion-button px-0 bg-transparent collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#block_ff279059519a41c831057edd2ed6e6ea" aria-expanded="false" aria-controls="block_ff279059519a41c831057edd2ed6e6ea"> <span>Washington</span> <i class="level1-0136-chevron-down-plain small ms-auto"></i> </button> </span> <div id="block_ff279059519a41c831057edd2ed6e6ea" class="accordion-collapse collapse" aria-labelledby="headingblock_ff279059519a41c831057edd2ed6e6ea" data-bs-parent="#accordion-contact-complain-accordion"> <div class="accordion-body p-0"> <p>How to File a Complaint with the Washington Division of Consumer Services:</p> <p>First, consumers are encouraged to try to resolve the dispute themselves. We have found that complaints can normally be resolved if the consumer contacts the company directly. If you have not already done so, please contact the office manager and attempt to resolve the problem.</p> <p>Second, if direct contact is unsuccessful, or you are dissatisfied with the results, you may file a complaint with the Division of Consumer Services using one of the four methods below.</p> <p>1. File a complaint online: <a href="https://dfi.wa.gov/node/6521/webform/money-services-complaint-form" rel="nofollow noopener">https://dfi.wa.gov/node/6521/webform/money-services-complaint-form</a></p> <p>2. File a complaint via mail or fax: <a href="https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf" rel="nofollow noopener">https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf</a></p> <p>3. Call us: 360-902-8811 or 1-877-RING DFI (1-877-746-4334)</p> <p>4. Email us: <a href="mailto:CSEnforceComplaints@dfi.wa.gov">CSEnforceComplaints@dfi.wa.gov</a></p> <p>Disclosure: The consumer understands that fraudulent transactions may result in the loss of their money with no recourse.</p> </div> </div> </div> </div></div> </div> </div> </div> </article> </main> <footer id="colophon" class="site-footer position-relative"> <img width="1920" height="601" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%201920%20601'%3E%3C/svg%3E" class="footer-bg position-absolute top-0 mw-100 w-100" alt="Footer Payoneer Halo" data-lazy-src="https://www.payoneer.com/wp-content/webp-express/webp-images/doc-root/wp-content/themes/payo/assets/img/backgrounds/halo-footer.png.webp"><noscript><img width="1920" height="601" src="https://www.payoneer.com/wp-content/webp-express/webp-images/doc-root/wp-content/themes/payo/assets/img/backgrounds/halo-footer.png.webp" class="footer-bg position-absolute top-0 mw-100 w-100" alt="Footer Payoneer 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by eBay"> <span> <span> Get paid by eBay </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="34758"> <a href="https://www.payoneer.com/multi-currency-account/" data-link-name="Multi-currency account"> <span> <span> Multi-currency account </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/international-payment-processing/" data-link-name="International payment processing"> <span> <span> International payment processing </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/send-bulk-payments/" data-link-name="Send bulk payments"> <span> <span> Send bulk payments </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" data-id="35348"> <a href="https://www.payoneer.com/ads-payments/" data-link-name="Pay for online advertising"> <span> <span> 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class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/dropshippers/" data-link-name="Dropshippers"> <span> <span> Dropshippers </span> </span> </a> </li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children" data-menu-category="Marketplace"> <span>Marketplace</span> <ul class="sub-menu depth-0 d-flex flex-column" data-level="1"> <li class="menu-item menu-item-type-post_type menu-item-object-page banner-menu-item"> <a href="https://www.payoneer.com/marketplace/" data-link-name="Mass payout platform"> <span> <span> Mass payout platform </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/marketplace/mass-payouts-platform/" data-link-name="Payouts"> <span> <span> Payouts </span> <small class='description'>Pay in 190+ countries</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/manage-currencies/" data-link-name="Manage Currencies"> <span> <span> Manage currencies </span> <small class='description'>Multicurrency payouts</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/marketplace/payment-collection/" data-link-name="Payment collection"> <span> <span> Payment collection </span> <small class='description'>Automated payment collection</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/marketplace/risk-fraud/" data-link-name="Risk and Fraud"> <span> <span> Risk and Fraud </span> <small class='description'>Secure every transaction</small> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page"> <a href="https://www.payoneer.com/marketplace/tax-form-collection/" data-link-name="Tax Page"> <span> <span> Tax Form 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href="https://www.payoneer.com/marketplace/collect-1099-tax-forms/" data-link-name="Collect 1099 tax forms"> <span> <span> Collect 1099 forms </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/collect-w9-tax-forms/" data-link-name="Collect W9 tax forms"> <span> <span> Collect W9 tax forms </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/get-paid-by-marketplaces/" data-link-name="Get paid by marketplaces"> <span> <span> Get paid by marketplaces </span> </span> </a> </li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children use-cases-menu-item" data-menu-sub-category="Industries"> <span>Industries</span> <ul class="sub-menu depth-1 Vertical vertical" data-level="3"> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/digital-royalties-payout-solution/" data-link-name="Digital Royalties"> <span> <span> Digital Royalties </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/digital-gaming-payout-solution/" data-link-name="Digital Gaming"> <span> <span> Marketplaces digital gaming </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/travel-payout-solution/" data-link-name="Travel"> <span> <span> Travel </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/ecommerce/" data-link-name="eCommerce"> <span> <span> eCommerce </span> </span> </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page" > <a href="https://www.payoneer.com/marketplace/creators-professional-services/" 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