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Ne&hellip; </p> </div> </div> </article> <article class="card bt-sm sp-m-sm"> <div class="card__contents"> <a href="https://www.salesforce.com/fr/blog/state-of-ai/" class="card__thumbnail" aria-label="Read De 1972 à nos jours : l&rsquo;histoire de l&rsquo;IA et ses créateurs" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/fr/blog/wp-content/uploads/sites/15/2024/10/State-of-AI.jpg?w=300" sizes="(min-width: 48em) 33vw, 170px" srcset="https://www.salesforce.com/fr/blog/wp-content/uploads/sites/15/2024/10/State-of-AI.jpg 1504w, https://www.salesforce.com/fr/blog/wp-content/uploads/sites/15/2024/10/State-of-AI.jpg?w=300&amp;h=169 300w, https://www.salesforce.com/fr/blog/wp-content/uploads/sites/15/2024/10/State-of-AI.jpg?w=768&amp;h=433 768w, https://www.salesforce.com/fr/blog/wp-content/uploads/sites/15/2024/10/State-of-AI.jpg?w=1024&amp;h=577 1024w, https://www.salesforce.com/fr/blog/wp-content/uploads/sites/15/2024/10/State-of-AI.jpg?w=150&amp;h=85 150w" alt="A woman and a robot shake hands in front of glowing portals, symbolising collaboration in future technology." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/fr/blog/category/ai/" class="sf-tag topic topic--ai sf-tag--ai" aria-label="Classé dans la catégorie IA" > IA</a> </div> <h2 class="card__title h4"> <a href="https://www.salesforce.com/fr/blog/state-of-ai/" target="_self"> De 1972 à nos jours : l&rsquo;histoire de l&rsquo;IA et ses créateurs </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline byline--no-avatar"> <a href="https://www.salesforce.com/fr/blog/author/salesforce/" class="byline__contents"> <span class="byline__title label"> <span class="byline__name">Salesforce</span> </span> </a> </address> </div> </div> <div class="card__excerpt"> <p class="body-3"> L&rsquo;intelligence artificielle a parcouru un long chemin depuis ses balbutiements, passant de technologie de science-fiction à force réelle touchant avec vigueur tous les secteurs d&rsquo;activité dans le monde entier. 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