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} .ch_topbar_div { height: 36px; position: relative; border-bottom: 1px solid #dfdfdf; } .ch_topbar_wrapper { justify-content: space-between; width: 100%; } .ch_topbar_wrapper { display: flex; align-items: center; } .topbar-left-content { position: relative; padding-left: 20px; } .topbar-left-content a { text-decoration: underline; color: #0029c7; font-weight: 600; } .topbar-left-content p { font-family: 'Poppins', Helvetica, Arial, Lucida, sans-serif; color: #000000; font-size: 14px; } .topbar-left-content p strong { font-weight: 600; } .topbar-left-content::before { position: absolute; content: ''; background-image: url(https://images.controlhippo.com/svg/topbar_star_blue.svg); width: 15px; height: 15px; top: 50%; transform: translateY(-50%); left: 0; } .hb-input-wrapper { justify-content: flex-end !important; margin: 0; } .hb-input-wrapper .signindrpcontent_ul li>a { color: #000 !important; cursor: pointer !important; } .hb-input-wrapper a, .hb-input-wrapper span { display: flex; justify-content: flex-end; align-items: center; color: #000; min-height: 27px; float: left; font-size: 12px; font-weight: 400; margin-left: 0px; width: auto; cursor: pointer; padding-right: 20px; } .signindrp { align-items: center; border: 1px solid #d9d9d9 !important; border-radius: 2px; color: #000 !important; display: flex; font-size: 13px !important; height: 26px; } .signindrplink { position: relative; padding: 0px 16px 0px 8px !important; } .signindrplink:after { font-family: ETmodules; content: "3"; font-size: 16px; position: absolute; right: 0; top: 0; font-weight: 800; } .signindrpcontent_ul { width: 100%; padding: 0px !important; display: flex; flex-direction: column; } .signindrpcontent_ul li:hover { background-color: #F3F6FF !important; } .header-bottom-div { background: linear-gradient(82deg, #001F97 12%, #001154 99.64%); border-radius: 18px; padding: 22px 34px; margin-top: 32px; gap: 10px; } .signindrp_cont_new .tplinksign a { margin-left: 0px; font-size: 14px; text-transform: capitalize; font-weight: 600; padding: 4px 0px 4px 10px; } /* ch topbar css end */ .ctmenu-section, .signindrpcontent_ul { padding-bottom: 0 !important; } .signindrpcontent { display: none; position: absolute !important; background-color: white; width: 170px; box-shadow: 0px 8px 16px 0px rgba(0, 0, 0, 0.2); padding: 12px 16px; z-index: 99999; top: 28px; right: 0px !important; } .signindrp:hover .signindrpcontent { display: flex; } .ctheader { position: fixed; display: block; top: 36px; left: 0; width: 100%; height: auto; margin: 0 auto; padding: 0.75rem 0; z-index: 1000; background: white; box-shadow: 0px 0px 7px 0px rgb(0 0 0 / 10%) !important; } .ctheader-item-left { flex: 0 0 20%; } .ctheader-item-right { flex: 0 0 80%; justify-content: flex-end; } .ch_main_wrapper { flex-wrap: nowrap !important; } .ch_li_title, .ctmenu-item { font-size: 15px; color: #000; display: flex !important; } .ctheader .ctmenu>ul>li { cursor: unset !important; } .ctheader .ctmenu>ul>li>a { position: relative; font-size: 14px !important; color: #000; cursor: pointer !important; white-space: nowrap; font-weight: 400 !important; } .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 15px !important; } .ctheader .ctmenu>ul>li .ctmenu-subs { position: absolute; width: 100%; height: auto; z-index: 109; opacity: 0; visibility: hidden; border-radius: 18px; background: rgb(255, 255, 255); box-shadow: rgb(0 0 0 / 13%) 0px 8px 12px; border-top: unset !important; } .ctheader .title_nav { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; font-size: 16px; color: #000; position: relative; display: inline-block; width: max-content; } .new-subtitle { position: absolute; right: -36px; top: -4px; display: inline-block; font-size: 10px; line-height: normal; font-weight: 600; color: #fff; background-color: #FF5722; padding: 2px 4px; border-radius: 2px; text-transform: uppercase; } .ch_li_title.com_tl { position: relative; } .ch_li_title.com_tl .new-subtitle { right: 4px; top: -10px; } .iconhd img { width: 16px !important; } .ctheader .ctmenu-mobile-ctheader, .ctheader .ctmenu-mobile-toggle { display: none; } .ctmenu-subs a, .list-item>div { color: #333; text-align: left; } .cnsmfont { font-size: 13px; font-weight: 300; line-height: normal; color: #646464; } .congridic .contentsubq { padding-left: 0px !important; } /*dropdown css start */ .inteflexsize { flex: 1 1 0; } .integrationdropdown a { padding: 8px 15px !important; } .ch_resourcedropdown, .soldropwidth { padding: 10px 0px !important; } .ctheader .ctmenu>ul>li, .signindrp_cont_new .tplinksign { list-style: none !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ch_startFreetrial, .ch_bookdemo { width: 140px; height: 42px !important; border: 2px solid #FF5722 !important; border-radius: 4px !important; } .ch_bookdemo { width: 128px !important; color: #FF5722 !important; font-weight: 500 !important; } .ch_startFreetrial { background: #FF5722; color: #fff !important; font-size: 15px; margin-left: 10px; } .expand_more_svg { height: 18px; width: 18px; background-image: url(https://images.controlhippo.com/svg/expand_more.svg); background-size: 18px; background-repeat: no-repeat; background-position: 50%; display: block; } .fontwt500 { font-weight: 500 !important; } .ch_integration_logo { margin-right: 11px; } .bold_font,.fn600,.all_ftr_link span { font-weight: 600 !important; } .product_menus_main .menu_hdtl { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; color: #020202 !important; font-size: 20px !important; font-weight: 600; line-height: 1.3; text-transform: uppercase !important; } .tradmark_cl { font-size: 8px; font-weight: 800; margin-left: 2px; } .menuDesc{ font-size: 12px; color: #5A7090; } .intBroder{ border: 1px solid #E1E1E1 !important; } .align-items-center { align-items: center; } .double-arrow-icon { display: flex; align-items: center; margin-top: 3px; line-height: normal; justify-content: center; margin-left: 6px; } .more-button { background-color: #0029C7; width: 165px; color: #ffffff !important; transition: 0.5s; justify-content: center !important; border: 2px solid transparent; padding: 8px 10px !important; } .more-button:hover { background-color: #0029C7 !important; } .ctmenu-subs a { border-radius: 4px; line-height: normal !important; } .ctheader .more-button .title_nav { color: #ffffff; font-family: 'Inter' !important; font-weight: 500; font-size: 14px; } .more-item-block { margin-top: 14px; padding-left: 12px; } /*custom search header css*/ .custom-search-bar { margin-left: 10px; display: flex; align-items: center; } .custom-search-bar .search-icon-clickable { display: inline-block; background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_small_icon.svg); background-repeat: no-repeat; background-size: 26px; background-position: center; font-size: 0px; width: 32px; height: 32px; cursor: pointer; } .custom-search-bar form { position: absolute; bottom: -89px; right: 14px; font-size: 0; line-height: 0; display: none; padding: 20px 20px; background-color: #fff; border-top: 2px solid #ff5722; box-shadow: 0 2px 6px rgba(0,0,0,.2); } .custom-search-bar form::before { position: absolute; top: -7px; right: 12px; display: block; content: ''; width: 0; height: 0; border-style: solid; border-width: 0 5.5px 6px; border-color: transparent transparent #ff5722 transparent; } .custom-search-bar input { padding: 8px 46px 8px 12px; border: 1px solid #ccc; width: 280px; border-radius: 4px 4px 4px 4px; height: 35px; } .custom-search-bar button { background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_white.svg); background-repeat: no-repeat; background-size: 24px; background-position: center; font-size: 0px; width: 35px; height: 35px; border: 1px solid #dddddd; background-color: #ff5722; padding: 10px; cursor: pointer; position: absolute; right: 20px; border-radius: 0px 4px 4px 0px; } .custom-search-bar input:focus-visible, .custom-search-bar input:focus { outline: none; border-color: #ccc; } /*Weglot Override CSS*/ .country-selector.weglot-dropdown .wgcurrent:after { background: url(https://images.controlhippo.com/wp-content/uploads/2024/04/23070012/expand_more_grey.svg) no-repeat; top: 7px; right: 2px; width: 24px; height: 24px; } .postid-67875 .country-selector.weglot-dropdown { display: none !important; } .ai-chat-assistant-icon { color: #ffffff; font-family: 'Outfit'; font-size: 16px; } .features-more-item-block .more-button { transition: unset; justify-content: unset !important; width: unset; background-color: transparent; } .ctheader .features-more-item-block .more-button .title_nav { color: #000000; } .features-more-item-block .more-button:hover { background-color: #dbe1f3 !important; } @media screen and (max-width: 1199px) { .ch_topbar_wrapper { width: 96%; } .topbar-left-content { display: none; } .ch_topbar_wrapper { justify-content: end; } } @media (min-width: 1200px) { .container { max-width: 1200px !important; width: 100%; } } @media screen and (max-width: 1023px) { .topbar-left-content p { font-size: 13px; } } @media screen and (max-width: 979px) { .ch_topbar { display: none; } .ctheader { top: 0; } .ch_li_title.com_tl .new-subtitle { right: auto; top: 2px; left: 72px; } } @media screen and (min-width: 993px) { .ctmenu-section { display: flex; align-items: center; gap: 16px; padding: 0px !important; } .padtop40{ padding-top: 40px !important; } .ctheader .ctmenu > ul > li { margin-left: 0px !important; line-height: unset !important; } .ctheader .ctmenu > ul > li .ctmenu-subs { transition: all 0.2s ease; top: 100%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega{ left: unset !important; } .ch_main_wrapper { align-items: center; } .ctmenu-mobile-ctheader { display: none; } .ctheader .ctmenu>ul>li { padding-bottom: 20px; margin-bottom: -20px; padding-right: 0 !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ctheader .ctmenu>ul>li.ctmenu-item-has-children:hover .ctmenu-subs { margin-top: 0.6rem; opacity: 1; visibility: visible; padding: 0 !important; } .ctmenu-subs .list-item a:hover { border-radius: 4px !important; } .ctmenu-subs .list-item a:hover, .ctmenu-subs a:hover { background: #dbe1f3; } .ctmenu-subs a, .list-item>div { padding: 10px 12px; } .ch_li_title { gap: 2px; cursor: pointer !important; } .desktopjustibtwn { justify-content: space-between !important; } .congridic .list-item, .congridic, .contentsubq { width: 100%; } .resflex1 { flex: 1; } .resflex2 { flex: 2; } .integrationdrpdwn .congridic { flex: 2; } .integrationdrpdwn .congridic { gap: 0px !important; } .congridic { gap: 4px; } .productMenusBody{ gap: 30px; } .product_menus_main { padding: 28px 22px 22px !important; border-radius: 18px; box-shadow: 0px 30px 100px 0px rgba(68, 68, 68, 0.45); position: relative; } .product_menus_main .menu_hdtl { margin-bottom: 10px; } .product_top_arrow::before, .solutions_top_arrow::before, .integrations_top_arrow::before, .resource_top_arrow::before { position: absolute; content: ""; height: 30px; width: 30px; background-color: #fff; border-radius: 6px; top: -12px; display: block; min-width: 30px; transform: rotate(45deg); } .product_top_arrow::before { left: 34%; } .solutions_top_arrow::before { left: 44%; } .integrations_top_arrow::before { left: 48%; } .resource_top_arrow::before { right: 48%; } ul.ctmenu-section:has(.weglot_choice) .product_top_arrow::before { left: 24%; } ul.ctmenu-section:has(.weglot_choice) .solutions_top_arrow::before { left: 34%; } ul.ctmenu-section:has(.weglot_choice) .integrations_top_arrow::before { left: 37%; } ul.ctmenu-section:has(.weglot_choice) .resource_top_arrow::before { left: 34%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.ch_resourcedropdown { right: 5.5% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.procolwidth, .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.industriewidth{ left: 6% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.integrationdrpdwn{ left: 19% !important; } .procolwidth,.industriewidth{ max-width: 1040px !important; } .integrationdrpdwn{ max-width: 857px !important; } .ch_resourcedropdown{ max-width: 723px !important; } .ch_resourcedropdown .congridic a { padding: 8px 12px !important; } .ch_resourcedropdown .congridic .list-item { margin-bottom: 10px !important; } .ch_resourcedropdown .congridic .list-item:last-child { margin-bottom: 0px !important; } .festures_all_head { border-radius: 18px; background: #F3F6FF; padding: 15px 30px; } } @media screen and (max-width: 992px) { #et-main-area { padding-top: 4.1rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader.active .ctmenu-mobile-arrow, .ctmenu-mobile-close { display: flex !important; align-items: center; } .flexcolmmobile,.header-bottom-div { flex-direction: column !important; } .header-bottom-div { padding: 18px 20px !important; } .mobmgtop16 { margin-top: 8px !important; } .ctheader .ctmenu>ul>li, .ctheader .ctmenu>ul>li .ctmenu-subs.active, .ctheader .ctmenu>ul>li .ctmenu-subs>ul>li>a { display: block; } .main_soldrop_ul .expand_more_svg, .ch_li_title.active, .hb-top-note { display: none !important; } .ch_topbar { z-index: 100 !important; } .ctlogo img { width: 180px !important; } .ch_resourcedropdown .congridic a { padding: 8px 0px !important; } .ctheader .wrapper { padding: 12px 0px; align-items: center; } .ch_topbar_wrapper { margin-right: 10px; } .congridic { gap: 18px !important; } .congridic.productMenus { margin-bottom: 12px; } .ch_startFreetrial { margin: 0 auto !important; } .com_tl { padding: 10px 12px; } .ch_li_title { border-bottom: 1px solid rgba(0, 0, 0, 0.1); justify-content: space-between; } .ctmenu-mobile-toggle img { width: 40px; } .ctheader-item-left, .ctheader-item-right { flex: 0 0 auto; } .ctheader-item-left { padding-left: 6px !important; } .wrapper { justify-content: space-between; margin: 0 auto; padding: 0.5rem 0; } .ctheader .ctmenu-mobile-toggle { position: relative; display: block; cursor: pointer; width: 2.75rem; border: none; background: none; transition: 0.35s ease-in-out; } .ctheader .ctmenu-mobile-toggle span { display: block; position: absolute; width: 100%; height: 2px; left: 0; border: none; outline: none; opacity: 1; border-radius: 0.25rem; transform: rotate(0deg); transition: 0.25s ease-in-out; } .ctheader .ctmenu, .ctoverlay { position: fixed; top: 0; left: 0; height: 100%; } .ctheader .ctmenu { width: 75%; z-index: 111; overflow: hidden; background: white; transform: translate(-100%); transition: all 0.5s ease-in-out; } .ctoverlay { width: 100%; z-index: 100; opacity: 0; visibility: hidden; background: rgba(0, 0, 0, 0.65); transition: all 0.45s ease-in-out; } .ctheader .ctmenu.active { transform: translate(0%); } .brd_btmmo { border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader { display: flex; align-items: center; justify-content: space-between; position: sticky; top: 0; border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow, .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { line-height: 3.125rem; width: 3.125rem; height: 3.125rem; border: 1px solid #dfdfdf; background: white; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow { display: none; font-size: 2rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { font-size: 2.25rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-title { font-weight: 500; } .ctheader .ctmenu .ctmenu-section { height: 100%; overflow-y: auto; overflow-x: hidden; padding: 0 !important; } .last_btn_li { gap: 12px; padding: 20px !important; flex-direction: column; } .ch_startFreetrial, .ch_bookdemo { width: 200px !important; height: 50px !important; } .last_btn_li a { line-height: normal; } .ctheader .ctmenu>ul>li .ctmenu-subs { display: none; top: 50px !important; left: 0; max-width: none; height: calc(100% - 50px) !important; padding-top: 4rem; opacity: 1; overflow-y: auto; visibility: visible; transform: translateX(0%); box-shadow: none; padding: 10px !important; border-radius: unset !important; border-top: 1px solid #ddd !important; transition: all 0.5s !important; } .ctoverlay.active { opacity: 1; visibility: visible; } .ctheader { padding: 0 !important; } .et-social-icons { justify-content: center !important; } .pricing_link_li a { width: 100% !important; } .resource_top_arrow .congridic { gap: 18px !important; } .ch_resourcedropdown .congridic a { padding: 0 !important; } .industriestitle, .integrationstitle, .resourcestitle { margin-bottom: 22px; } .productMenusBody .mobmgtop16 { margin-top: 18px !important; } .custom-search-bar { display: none; } /*Translation css*/ .country-selector { position: absolute; top: 5px; right: 58px; } } @media only screen and (min-width: 991px) and (max-width: 1119px) { .country-selector.weglot-dropdown .wgcurrent a, .country-selector.weglot-dropdown .wgcurrent span { padding-right: 0; } .wg-li.weglot-lang a { font-size: 0px; } span.wglanguage-name { font-size: 0px !important; } .country-selector.weglot-dropdown .wgcurrent:after { display: none; } .weglot-flags.flag-3 a:before { margin-right: 0px; } .ch_li_title, .ctmenu-item, .ctheader .ctmenu>ul>li.pricing_link_li>a, .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 13px; } } @media screen and (max-width: 567px) { .apply-translation-css .country-selector.weglot-dropdown .wgcurrent:after { display: none; } .country-selector.weglot-dropdown .wgcurrent a, .country-selector.weglot-dropdown .wgcurrent span { padding-left: 5px !important; padding-right: 5px !important; font-size: 0px !important; } .weglot-flags>a:before, .weglot-flags>span.wglanguage-name:before { margin-right: 0px; } .wg-li.weglot-lang a { font-size: 0px; } .country-selector.weglot-dropdown a, .country-selector.weglot-dropdown span { padding: 0 5px; } .country-selector.weglot-dropdown .wgcurrent:after { display: none; } } @media screen and (max-width: 480px) { .ch_topbar { display: none; } .ctheader { top: 0; } .note-header-bottom { font-size: 16px !important; text-align: center !important; } } /* new custom menu end */ .category-post-count { font-size: 26px; color: #333333; font-family: 'Outfit'; line-height: normal; }</style> <script data-cfasync="false" type="javascript/blocked" data-wpmeteor-type="text/javascript" >//This function append script to head tag function loadScripts(e, t) { !function n() { var a, c, o; 0 != e.length ? 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src="https://images.controlhippo.com/svg/closeic.svg" width="20" height="20" /> </span></div><ul class="ctmenu-section"><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Solutions <i class="expand_more_svg"></i> <span class="new-subtitle">new</span></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 procolwidth"><div class="cnflex fwidth flexcolom product_menus_main product_top_arrow"><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic resflex1 chflex flexcolom productMenus"><div class="menu_hdtl">Channels</div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/whatsapp-shared-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/whatsapp-chnl.svg" alt="WhatsApp Shared Inbox - Controllhippo" width="30" height="30"/> <span class="title_nav">WhatsApp Shared Inbox</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/whatsapp-business-api/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/whatsapp-api-chnl.svg" alt="WhatsApp Business API - Controllhippo" width="30" height="30"/> <span class="title_nav">WhatsApp Business API</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/telegram-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/telegram-chnl.svg" alt="Telegram - Controllhippo" width="30" height="30"/> <span class="title_nav">Telegram</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/facebook-messenger-shared-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/05/29163745/facebook_messenger.svg" alt="Facebook - Controllhippo" width="30" height="30"/> <span class="title_nav">Facebook</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/instagram-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/instagram-int.svg" alt="Instagram - Controllhippo" width="30" height="30"/> <span class="title_nav">Instagram</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/shared-mailbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/email_int.svg" alt="Shared Mailbox - Controllhippo" width="30" height="30"/> <span class="title_nav">Email</span></div> </a></div></div><div class="cnflex fwidth resflex2 flexcolmmobile festures_all_head"><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="menu_hdtl">Features</div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-inbox/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/wp-content/uploads/2024/04/09123124/omnichannel_inbox.svg" alt="Smart DID Routing - Controllhippo" width="22" height="22"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel Inbox</span><p class="menuDesc">Connect with customers across multiple messaging channels.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-crm-integration/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_whatsapp_crm.svg" alt="Omnichannel CRM Integration - Controlhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel CRM Integration</span><p class="menuDesc">Seamlessly Integrate All Messaging Channels with Your CRM.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/analytics-report/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_analytics.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Analytics Report</span><p class="menuDesc">Insights that drive informed decision-making.</p></div></div> </a></div></div><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="list-item text-center padtop40"> <a href="https://controlhippo.com/ai-chat-assistant/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <span class="ai-chat-assistant-icon">AI</span></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">AI Chat Assistant<span class="new-subtitle">new</span></span><p class="menuDesc">Smart AI Assistance for customer queries.</p></div></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/chatbot-builder/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/chatbot_icon_head_big.svg" alt="Chatbot - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Chatbot Builder <span class="new-subtitle">new</span></span><p class="menuDesc">Create custom chatbots visually, no coding required.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/workflow-automation/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/10/01082109/workflow-automation.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Workflow Automation<span class="new-subtitle">new</span></span><p class="menuDesc">Automate conversations using messaging workflows.</p></div></div></div> </a></div><div class="list-item text-center more-item-block features-more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/features/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Features</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/11/05173217/double_arrow.svg" width="20" height="20"></div> </a></div></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Respond to Customers Faster With a WhatsApp Shared Inbox</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener nofollow" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Industries <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 industriewidth"><div class="cnflex fwidth flexcolom product_menus_main solutions_top_arrow"><div class="menu_hdtl industriestitle">Industries</div><div class="cnflex fwidth desktopjustibtwn flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/ecommerce/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_ecommerce.svg" alt="Ecommerce - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Ecommerce</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/recruitment/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_requiment-min.svg" alt="Recruitment - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Recruitment</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/automotive/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_automative-min.svg" alt="Automotive - Controllhippo" width="16" height="16" /></div> <span class="title_nav">Automotive</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/retail/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_retail.svg" alt="Retail - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Retail</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/real-estate/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_real_estate.svg" alt="Real Estate - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Real Estate</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/healthcare/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_healthcare.svg" alt="Healthcare - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Healthcare</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/hospitality/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_hospitality.svg" alt="Hospitality - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Hospitality</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/education/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_education.svg" alt="Education - Controllhippo" width="22" height="22"/></div> <span class="title_nav">Education</span></div> </a></div><div class="list-item text-center more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/industry/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Industries</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Give Your Agents the Power to Delight Customers Anywhere, Instantly.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="nofollow noopener" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Integrations <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 integrationdrpdwn"><div class="cnflex fwidth flexcolom product_menus_main integrations_top_arrow"><div class="menu_hdtl integrationstitle">Integrations</div><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom resflex1"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/hubspot-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_hubspot.svg" alt="HubSpot - Controllhippo" width="32" height="32"/> <span class="title_nav">HubSpot</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/slack-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_slack.svg" alt="Slack - Controllhippo" width="32" height="32"/> <span class="title_nav">Slack</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/bitrix24-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Bitrix24.svg" alt="Bitrix24 - Controllhippo" width="32" height="32"/> <span class="title_nav">Bitrix24</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/pipedrive-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_pipedrive.svg" alt="Pipedrive - Controllhippo" width="32" height="32"/> <span class="title_nav">Pipedrive</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/monday-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_monday-min.svg" alt="Monday.com - Controllhippo" width="32" height="32"/> <span class="title_nav">Monday.com</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/salesforce-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Salesforce.svg" alt="Salesforce - Controllhippo" width="32" height="32"/> <span class="title_nav">Salesforce</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/zoho-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_zoho-min.svg" alt="Zoho - Controllhippo" width="32" height="32"/> <span class="title_nav">Zoho</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/webhooks-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Webhooks.svg" alt="Webhooks - Controllhippo" width="32" height="32"/> <span class="title_nav">Webhooks</span></div> </a></div><div class="list-item text-center more-integration more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/app-marketplace/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Integration</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Sync WhatsApp Chats to CRM Automatically.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener follow" data-wpel-link="exclude">Sign Up For Free</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Resources <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 ch_resourcedropdown"><div class="cnflex fwidth flexcolom product_menus_main resource_top_arrow"><div class="menu_hdtl resourcestitle">Resources</div><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom resflex1"><div class="list-item"> <a class="cnflex" href="https://controlhippo.com/blog/" target="_blank" rel="noopener" data-wpel-link="internal"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_blog.svg" alt="Blog - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Blog</span></div> </a></div><div class="list-item"> <a class="cnflex" href="https://controlhippo.com/whatsapp-customer-support/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_w_support.svg" alt="WhatsApp for Customer Support - Controllhippo" width="16" height="16"/></div> <span class="title_nav">WhatsApp for Customer Support</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item"> <a class="cnflex" href="https://controlhippo.com/whatsapp-for-sales/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale2" src="https://images.controlhippo.com/svg/ctrlh_header_w-sale.svg" alt="WhatsApp for Sales - Controllhippo" width="20" height="20"/></div> <span class="title_nav">WhatsApp for Sales</span></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span 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font-size: 22px !important; margin-top: 16px !important; margin-bottom: 12px !important; } }</style><article id="post-72541" class="et_pb_post post-72541 post type-post status-publish format-standard has-post-thumbnail hentry category-email"><div class="et_post_meta_wrapper"></div><div class="entry-content newentrycontent"><div class="tocpluscontent"><div class="tocdiv"><div class="tocdivInnerBlock"><div class="lwptoc lwptoc-light lwptoc-notInherit" data-smooth-scroll="1" data-smooth-scroll-offset="24"><div class="lwptoc_i"><div class="lwptoc_header" style="font-size:21px;"> <b class="lwptoc_title">Table Of Content</b> <span class="lwptoc_toggle"> <a href="#" class="lwptoc_toggle_label" data-label="show">hide</a> </span></div><div class="lwptoc_items lwptoc_items-visible" style="font-size:16px;"><div class="lwptoc_itemWrap"><div class="lwptoc_item"> <a href="#what_are_distribution_lists"> <span class="lwptoc_item_label">What are Distribution Lists?</span> </a></div><div class="lwptoc_item"> <a href="#what_is_a_shared_mailbox"> <span class="lwptoc_item_label">What is a Shared Mailbox?</span> </a></div><div class="lwptoc_item"> <a href="#major_differences_between_distribution_list_and_shared_mailbox"> <span class="lwptoc_item_label">Major Differences Between Distribution List and Shared Mailbox</span> </a></div><div class="lwptoc_item"> <a href="#distribution_list_vs_shared_mailbox_pros_cons"> <span class="lwptoc_item_label">Distribution List vs Shared Mailbox: Pros & Cons</span> </a></div><div class="lwptoc_item"> <a href="#advantages_of_distribution_lists"> <span class="lwptoc_item_label">Advantages of Distribution Lists</span> </a></div><div class="lwptoc_item"> <a href="#disadvantages_of_distribution_lists"> <span class="lwptoc_item_label">Disadvantages of Distribution Lists</span> </a></div><div class="lwptoc_item"> <a href="#advantages_of_shared_mailbox"> <span class="lwptoc_item_label">Advantages of Shared Mailbox</span> </a></div><div class="lwptoc_item"> <a href="#disadvantages_of_shared_mailbox"> <span class="lwptoc_item_label">Disadvantages of Shared Mailbox</span> </a></div><div class="lwptoc_item"> <a href="#distribution_list_vs_shared_mailbox_which_is_best_for_your_business"> <span class="lwptoc_item_label">Distribution List vs. Shared Mailbox: Which Is Best for Your Business</span> </a></div><div class="lwptoc_item"> <a href="#conclusion"> <span class="lwptoc_item_label">Conclusion</span> </a></div></div></div></div></div><div class="blogSideBanner"><video class="blog-sidebar-video" autoplay="" height="" loop="" muted="" playsinline="" preload="auto" width="100%"> <source src="https://images.controlhippo.com/video/controlhippo_popup_video_aug_24.webm" type="video/mp4"> Your browser does not support the video tag.</video><div class="video-cta-contnent"><div class="video-heading">Omnichannel Communication Platform for Sales & Support Teams</div> <a href="https://calendly.com/d/cp47-6pp-86q" target="_blank" data-wpel-link="external" rel="nofollow external noopener noreferrer" class="ext-link">Schedule a Demo</a></div></div></div></div><div class="postconetndiv"><div class="newlautor"><div class="newauthrmg"> <img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18173734/Rohit-Rajpal-150x150.png" width="60" height="60" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18173734/Rohit-Rajpal-150x150.png 2x" alt="Rohit Rajpal" class="avatar avatar-60 wp-user-avatar wp-user-avatar-60 alignnone photo" /><h4 class="wrtnbnameauth">Senior Writer: </strong> <a href="https://controlhippo.com/blog/author/rohit-rajpal/" title="Posts by Rohit Rajpal" rel="author" data-wpel-link="internal" target="_self">Rohit Rajpal</a></h4></div><div class="readtime"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix">Reading Time:</span> <span class="rt-time"> 7</span> <span class="rt-label rt-postfix">Minutes</span></span></div><div class="datepauthtxt"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span>Published : </span>July 9, 2024</div></div><p><span style="font-weight: 400;">Email marketing is still the best marketing channel, </span><a href="https://www.omnisend.com/blog/email-marketing-roi/" data-wpel-link="external" target="_blank" rel="nofollow external noopener noreferrer" class="ext-link"><span style="font-weight: 400;">generating $36 to $40 for every dollar spent</span></a><span style="font-weight: 400;">. Yet, a lot of business struggle with missed messages, delayed responses, or information silos. In fact, managing hundreds, if not thousands, of emails every day can feel overwhelming.</span></p><p><span style="font-weight: 400;">The key to seamless coordination lies in choosing the appropriate email management system. However, understanding the differences between a <a href="https://controlhippo.com/shared-mailbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude">shared mailbox</a> and a distribution list can be confusing. Each offers unique advantages, but which one is best suited for your organization?</span></p><p><span style="font-weight: 400;">In this blog, we will discuss the key differences between a shared mailbox and a distribution list. Let’s get started.</span></p><style>.protiptitle { font-size: 24px; font-weight: 600; color: #465671; color: #0f1e3c; margin-top: 0px; margin-bottom: 8px; } .lwptoc_itemWrap .lwptoc_item:nth-child(1) a:after { content: ""; width: 53px; height: 18px; background: url(https://controlhippo.com/blog/wp-content/uploads/2024/01/pro_tip.svg) no-repeat; background-size: 100% 100%; display: block; margin-left: 0; margin-bottom: -3px; margin-top: 3px; } .lwptoc_item .lwptoc_itemWrap .lwptoc_item a:after { content: unset; } .chblog_protips_card_main { background: #ebf3ff !important; box-shadow: 0px 4px 20px rgba(45, 45, 45, 0.16); border-radius: 10px; padding: 34px 24px; margin-bottom: 14px; } .iscmrg { margin-top: 12px; } .chblog_expertips_card_main_body { display: flex; } .chblog_protip_card_img_div { margin-right: 8px; width: 10%; margin-top: 0px; text-align: center; } .chblog_expertips_card_prgrph { line-height:1.8; } .chblog_expertips_card_content { width: 90%; } .chblog_expertips_card_content a { font-size: 15px; margin-top: 10px; color:#508dd8; text-decoration: none !important; } .type-post .entry-content .blog-trialbtn { background-color: #001965; padding: 14px 28px!important; border-radius: 8px!important; color: #fff !important; display: inline-block; font-size: 18px!important; margin-top: 18px; } .protip_cta_innr { text-align: center; margin-top: 12px; } .type-post .entry-content .protip_cta_innr a { background-color: #0029C7; font-size: 15px; line-height: 24px; font-weight: 400; padding: 10px 26px; display: inline-block; border-radius: 6px; color: #fff !important; } @media (max-width:480px) { .chblog_protips_card_main { padding: 24px 14px; } .chblog_protip_card_img_div { width: 14%; } }</style><div class="chblog_protips_card_main"><div class="chblog_expertips_card_main_body"><div class="chblog_protip_card_img_div"> <img decoding="async" loading="lazy" class="lazyloaded" src="https://controlhippo.com/blog/wp-content/uploads/2024/01/protip_idea.svg" alt="protip image" height="50" width="90"></div><div class="chblog_expertips_card_content"><div class="protiptitle">Pro-Tip</div><p class="chblog_expertips_card_prgrph">Assess your team's communication patterns before choosing between a distribution list and a shared mailbox. Consider factors like team size, customer interaction, and IT resources. And regularly review your choice to ensure it continues meeting your evolving needs.</p></div></div><div class="protip_cta_innr"> <a href="https://controlhippo.com/signup/?utm_source=google&utm_medium=blogprotip&utm_campaign=protip" target="_blank" rel="noopener follow" data-wpel-link="exclude">Start Your Free Trial</a></div></div><h2><span id="what_are_distribution_lists"><strong>What are Distribution Lists?</strong></span></h2><p><span style="font-weight: 400;">Distribution lists are </span><b>email address groups that allow you to send messages to multiple recipients using a single email address. </b><span style="font-weight: 400;">They function as a one-to-many communication tool, where an email sent to the list is automatically forwarded to all members.</span></p><p><span style="font-weight: 400;">The core components of a distribution list include:</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-72811" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192114/4-Key-Components-of-a-Distribution-List.jpg" alt="4 Key Components of a Distribution List" width="1200" height="522" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192114/4-Key-Components-of-a-Distribution-List.jpg 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192114/4-Key-Components-of-a-Distribution-List-980x426.jpg 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192114/4-Key-Components-of-a-Distribution-List-480x209.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><ul><li style="font-weight: 400;" aria-level="1"><b>Group email address</b><span style="font-weight: 400;">: A single address that represents the entire list (e.g., <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="f18594909cb1929e9c81909f88df929e9c">[email protected]</a>).</span></li><li style="font-weight: 400;" aria-level="1"><b>Member list</b><span style="font-weight: 400;">: A collection of individual email addresses that receive messages sent to the group address.</span></li><li style="font-weight: 400;" aria-level="1"><b>List management</b><span style="font-weight: 400;">: Administrative controls for adding, removing, or modifying list members.</span></li><li style="font-weight: 400;" aria-level="1"><b>Delivery settings:</b><span style="font-weight: 400;"> It includes options for how messages are distributed, such as allowing replies to all or only to the sender.</span></li></ul><h2><span id="what_is_a_shared_mailbox"><strong>What is a Shared Mailbox?</strong></span></h2><p><span style="font-weight: 400;">A shared mailbox is a </span><b>centralized email account that multiple users can access and manage collaboratively. </b><span style="font-weight: 400;">It appears as a separate mailbox in addition to users’ personal accounts, allowing team members to send and receive emails from a common address.</span></p><p><span style="font-weight: 400;">The core components of a shared mailbox include:</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-72810" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192111/4-Key-Components-of-a-Shared-Mailbox.jpg" alt="4 Key Components of a Shared Mailbox" width="1200" height="522" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192111/4-Key-Components-of-a-Shared-Mailbox.jpg 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192111/4-Key-Components-of-a-Shared-Mailbox-980x426.jpg 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192111/4-Key-Components-of-a-Shared-Mailbox-480x209.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><ul><li style="font-weight: 400;" aria-level="1"><b>Shared email address</b><span style="font-weight: 400;">: A unique address representing the mailbox (e.g., <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="afdcdadfdfc0dddbefccc0c2dfcec1d681ccc0c2">[email protected]</a>).</span></li><li style="font-weight: 400;" aria-level="1"><b>Access permissions:</b><span style="font-weight: 400;"> Settings that determine which users can view, send, or manage emails in the shared mailbox.</span></li><li style="font-weight: 400;" aria-level="1"><b>Collaborative features:</b><span style="font-weight: 400;"> Tools for assigning tasks, adding notes, or highlighting messages for follow-up.</span></li><li style="font-weight: 400;" aria-level="1"><b>Integration capabilities:</b><span style="font-weight: 400;"> Connect with third-party tools to enhance productivity and eliminate double data entry.</span></li></ul><section class="recommended-blog">Recommended Read <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/omnichannel-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <b>Manage all your customer communications across channels from a single dashboard.</b></a></section><h2><span id="major_differences_between_distribution_list_and_shared_mailbox"><strong>Major Differences Between Distribution List and Shared Mailbox </strong></span></h2><p><span style="font-weight: 400;">Understanding the major differences between distribution groups vs. shared mailboxes can help you decide which is best suited for your organization’s needs. While both are designed to facilitate communication within a team, they serve different purposes and offer unique functionalities. Here’s a detailed comparison. </span></p><style>.table_div { box-shadow: 0px 2px 4px 0 rgb(0 1 3 / 19%); overflow-y: auto; margin-bottom: 20px; } .table_div table { border: none; border-spacing: 8px; border-radius: 6px; background: rgba(238,238,238,.3); table-layout: auto!important; width: 100%!important; border-collapse: collapse; margin-bottom: 0 !important; } .table_div tr:first-child { width: 100%; border: unset; } .table_div tr:nth-child(odd) { background: #ffffff !important; } .table_div tr, .table_div tr td { border-left: 1px solid #DDD; border-right: 1px solid #DDD; text-align: center; padding: 0 !important; font-size: 15px; color: #000000; } .table_div th { width: 25%; height: 54px; text-align: center; font-weight: 500 !important; padding: 2px !important; min-width: 110px; } .table_heading_main { background-color: rgb(0,41,199); color: rgb(255, 255, 255); font-weight: 400; font-size: 15px; font-family: sans-serif; height: 45px; display: flex; align-items: center; justify-content: center; } .table_content_div { display: flex; align-items: center; justify-content: center; } .table_div table a { color: #000000; } .green-tick { background-image: url(https://controlhippo.com/blog/wp-content/uploads/2024/05/round_check_green.svg); width: 22px; height: 22px; display: flex; align-items: center; background-position: center; margin: 0 auto; }</style><div class="table_div tblresponsive"><table class=""><tbody><tr><th><div class="table_heading_main">Feature</div></th><th><div class="table_heading_main">Distribution List</div></th><th><div class="table_heading_main">Shared Mailbox</div></th></tr><tr><td><div class="table_content_div">Purpose</div></td><td>Sends emails to multiple recipients simultaneously</td><td>Centralizes emails for a team to access and manage</td></tr><tr><td><div class="table_content_div">Email Sending</div></td><td>Cannot send emails as the distribution list</td><td>Can send emails from the shared mailbox address</td></tr><tr><td><div class="table_content_div">Recipient Management</div></td><td>Recipients receive emails individually</td><td>All emails are accessible to all members</td></tr><tr><td><div class="table_content_div">Email Storage</div></td><td>No central storage; emails are stored in individual inboxes</td><td>Centralized storage for all emails in the mailbox</td></tr><tr><td><div class="table_content_div">Access</div></td><td>No special permissions are required beyond being a member</td><td>Requires permissions to access and manage the mailbox</td></tr><tr><td><div class="table_content_div">Collaboration</div></td><td>Limited collaboration features</td><td>Enhanced collaboration with shared access and responses</td></tr><tr><td><div class="table_content_div">Reply Tracking</div></td><td>No tracking of replies within the list</td><td>Allows tracking of responses and email history</td></tr><tr><td><div class="table_content_div">Use Case</div></td><td>Ideal for announcements and updates to a large group</td><td>Ideal for customer support, team projects, and shared tasks</td></tr></tbody></table></div><h2><span id="distribution_list_vs_shared_mailbox_pros_cons"><strong>Distribution List vs Shared Mailbox: Pros & Cons</strong></span></h2><p><span style="font-weight: 400;">Choosing between a distribution list vs. a shared mailbox can significantly impact your team’s communication efficiency. Each option has its strengths and weaknesses and caters to different organizational needs and workflows. Let’s explore the advantages and disadvantages of shared inbox vs. distribution list to help you make an informed decision.</span></p><h2><span id="advantages_of_distribution_lists"><strong>Advantages of Distribution Lists</strong></span></h2><p><span style="font-weight: 400;">Distribution lists offer simplicity and broad reach, making them ideal for organizations that prioritize quick information dissemination. It caters to teams that need to </span><a href="https://www.glueup.com/blog/broadcast-email" data-wpel-link="external" target="_blank" rel="nofollow external noopener noreferrer" class="ext-link"><span style="font-weight: 400;">broadcast messages </span></a><span style="font-weight: 400;">efficiently without complex collaboration requirements. Here are three pros of distribution lists. </span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-72808" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192106/Pros-and-Cons-of-Distribution-Lists.jpg" alt="Pros and Cons of Distribution Lists" width="1200" height="522" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192106/Pros-and-Cons-of-Distribution-Lists.jpg 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192106/Pros-and-Cons-of-Distribution-Lists-980x426.jpg 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192106/Pros-and-Cons-of-Distribution-Lists-480x209.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Easy to Set Up</strong></h3><p><span style="font-weight: 400;">Distribution lists are simple and quick to create. An administrator can add or remove members without significant technical expertise. This simplicity is particularly beneficial for small organizations or groups that need to disseminate information quickly.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> A school’s administration can rapidly set up a distribution list to send announcements to all parents about school events or closures, ensuring everyone is informed simultaneously.</span></p></blockquote><h3><strong>2. Efficient Broadcasting</strong></h3><p><span style="font-weight: 400;">They are ideal for sending the same message to a large group of people at once. This efficiency is perfect for distributing announcements, newsletters, or general information.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> A company can use a distribution list to notify all employees about upcoming meetings, policy changes, or emergency alerts, ensuring that everyone receives the same information promptly.</span></p></blockquote><h3><strong>3. No Extra Permissions Needed</strong></h3><p><span style="font-weight: 400;">Members receive emails without requiring special access, making it easier to manage and ensuring that all intended recipients get the message.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> A community organization can send regular updates to its members without requiring them to log into a specific account, simplifying communication and ensuring broad reach.</span></p></blockquote><h2><span id="disadvantages_of_distribution_lists"><strong>Disadvantages of Distribution Lists</strong></span></h2><p><span style="font-weight: 400;">While distribution lists excel at broadcasting, they fall short in fostering collaboration and maintaining organized communication threads. These limitations can become apparent in scenarios requiring team coordination or when dealing with complex, ongoing discussions. That said, here are three major cons of distribution lists. </span></p><h3><strong>1. No Centralized Storage</strong></h3><p><span style="font-weight: 400;">Emails sent through a distribution list are stored in individual recipients’ inboxes, making it difficult to track collective responses and manage conversations.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> If a project manager sends an update to a team via a distribution list, each member’s reply goes only to the project manager, not the entire team, leading to potential miscommunication and loss of context.</span></p></blockquote><h3><strong>2. Cannot Send Emails as a List</strong></h3><p><span style="font-weight: 400;">Members cannot send emails from the distribution list address itself, which can lead to confusion and a lack of a unified communication front.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> A marketing team cannot reply to customer inquiries from the distribution list address; each response comes from individual team members’ addresses, which may appear uncoordinated to recipients.</span></p></blockquote><h3><strong>3. Limited Collaboration</strong></h3><p><span style="font-weight: 400;">Distribution lists lack features for team collaboration, such as shared access to responses or the ability to assign tasks based on emails.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> In <a href="https://controlhippo.com/blog/live-chat-software/" data-wpel-link="internal" target="_self">customer support</a>, it’s challenging to know who has responded to which email if all replies are scattered across individual inboxes, leading to potential duplication of efforts and missed messages.</span></p></blockquote><section class="recommended-blog">You May Also Read <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/automated-email-response/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>How to Write An Automated Email Response: Tips & Examples</b></a></section><h2><span id="advantages_of_shared_mailbox"><strong>Advantages of Shared Mailbox</strong></span></h2><p><span style="font-weight: 400;">Shared mailboxes offer centralized communication and enhanced team coordination. They’re particularly beneficial for customer-facing teams or departments that handle sensitive, ongoing communications requiring a unified approach. Let’s understand in more detail. </span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-72809" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192109/Pros-and-Cons-of-a-Shared-Mailbox.jpg" alt="Pros and Cons of a Shared Mailbox" width="1200" height="522" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192109/Pros-and-Cons-of-a-Shared-Mailbox.jpg 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192109/Pros-and-Cons-of-a-Shared-Mailbox-980x426.jpg 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/07/18192109/Pros-and-Cons-of-a-Shared-Mailbox-480x209.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Centralized Communication</strong></h3><p><span style="font-weight: 400;">A shared mailbox centralizes emails and allows your team members to access and manage communications in one place. This setup facilitates better coordination and ensures that no emails are missed.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> A customer support team can access a shared mailbox to respond to customer inquiries, ensuring that all messages are tracked and addressed and improving overall response time and quality.</span></p></blockquote><h3><strong>2. Send Emails from a Common Address</strong></h3><p><span style="font-weight: 400;">Teams can send emails from the shared mailbox address, maintaining a unified communication front and consistent branding.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> A sales team can use a shared mailbox to send proposals and quotes, presenting a consistent identity to clients and enhancing the professional appearance of communications.</span></p></blockquote><h3><strong>3. Enhanced Collaboration</strong></h3><p><span style="font-weight: 400;">Shared mailboxes offer features that enhance collaboration, such as the ability to track responses, assign emails to each team member, and view email history. This allows the team to work together efficiently and avoid duplication.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> In a legal firm, a shared mailbox enables lawyers to track case-related emails, assign tasks, and ensure all communication is logged centrally, allowing for coordinated efforts and comprehensive case management.</span></p></blockquote><h3><strong>4. Permissions Management</strong></h3><p><span style="font-weight: 400;">Shared mailboxes allow for controlled access, ensuring only authorized members can handle communications. This feature helps maintain security and accountability within the team.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> An IT department can grant access to a shared mailbox only to relevant team members. This secures sensitive information and ensures that only qualified personnel can access incoming messages. </span></p></blockquote><section class="recommended-blog">Suggested Read <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/gmail-labels/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Gmail Labels: How To Automatically Label Emails In Gmail?</b></a></section><h2><span id="disadvantages_of_shared_mailbox"><strong>Disadvantages of Shared Mailbox</strong></span></h2><p><span style="font-weight: 400;">Despite their collaborative strengths, shared mailboxes come with their own set of challenges. These drawbacks are particularly relevant for smaller organizations or teams with limited IT resources. Let’s explore this in more detail. </span></p><h3><strong>1. Requires Permissions Setup</strong></h3><p><span style="font-weight: 400;">Setting up a shared mailbox involves configuring access permissions for team members, which can be time-consuming and require technical expertise.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> An HR department setting up a shared mailbox for recruitment may need to carefully manage who can access and edit the mailbox. It also involves multiple steps and considerations to ensure proper setup.</span></p></blockquote><h3><strong>2. Potential for Overlap</strong></h3><p><span style="font-weight: 400;">Without proper management, multiple team members might handle the same email, causing confusion and inefficiency. Clear procedures are necessary to avoid duplicate responses.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> In a busy customer service team, multiple representatives might respond to the same customer query if roles and responsibilities are not clearly defined. This could lead to potential confusion and a disjointed customer experience.</span></p></blockquote><h3><strong>3. Resource-Intensive</strong></h3><p><span style="font-weight: 400;">Managing and maintaining a shared mailbox can require more IT resources compared to distribution lists, making it potentially more costly and demanding.</span></p><blockquote><p><span style="font-weight: 400;"><strong>Example:</strong> A small nonprofit might find the setup and ongoing management of a shared mailbox more demanding than simply using a distribution list for updates and communications, requiring additional IT support and resources.</span></p></blockquote><style>.interested2 { width: 100%; border-radius: 10px; box-shadow: 0px 2px 6px rgb(0 0 0 / 16%); background-color: #fff; display: table; clear: both; margin-bottom: 20px; border: 1px solid #757575; } .interested2 .interested-inn2 { position: relative; padding: 30px 30px 30px 50px; margin-top: 0; border-radius: 10px; width: 100%; } .interested2 .interested-inn2 .flag2 { position: absolute; top: 43px; left: -22px; width: 100px; } .interested2 .interested-inn2 .flex-box { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; } .interested2 .left-part { color: #000; width: 68%; margin: 0; } .left-part .hdtl { font-size: 28px; line-height: 1.2; font-weight: 600; } .interested2 .right-part { width: 27%; min-width: 30%; text-align: right; } .interested2 .right-part .btns { text-decoration: none; display: inline-block; font-size: 18px; padding: 11px 17px; font-weight: 400; background-color: #0029C7; text-align: center; color: #fff !important; width: 100%; border-radius: 5px; } @media screen and (max-width: 767px) { .interested2 .interested-inn2 { padding: 30px 20px 40px; } .interested2 .interested-inn2 .flag2 { display: none; } .interested2 .interested-inn2 .flex-box { display: block; } .interested2 .left-part, .interested2 .right-part { width: 100%; text-align: center; } }</style><section class="interested2"><div class="interested-inn2"><div class="flag2"><div style="width: 47px; height: 47px; background:#0029C7; border-radius: 14px; transform: rotate(45deg);"> </div></div><div class="flex-box"><div class="left-part"><div class="hdtl">Modernize Your Business Communications with ControlHippo</div><div>Leverage shared email inbox, access detailed analytics, and offer omnichannel support with ControlHippo.</div></div><div class="right-part"> <a class="btns" href="https://controlhippo.com/signup/?utm_source=google&utm_medium=organic&utm_campaign=blog%20middle%20cta" data-wpel-link="exclude" target="_blank" rel="follow">Start 10-Day Trial</a></div></div></div></section><h2><span id="distribution_list_vs_shared_mailbox_which_is_best_for_your_business"><strong>Distribution List vs. Shared Mailbox: Which Is Best for Your Business</strong></span></h2><p><span style="font-weight: 400;">Understanding the difference between a shared mailbox and a distribution list is crucial for optimizing your team’s communication. Here are some tips to help you choose between a distribution list vs. a shared mailbox. </span></p><ul><li style="font-weight: 400;" aria-level="1"><b>Communication style</b><span style="font-weight: 400;">: If you primarily broadcast information, a distribution list works well. For collaborative responses, a shared mailbox is better.</span></li><li style="font-weight: 400;" aria-level="1"><b>Team size and structure: </b><span style="font-weight: 400;">Smaller teams may benefit from the simplicity of distribution lists, while larger teams often need the organization of a shared mailbox.</span></li><li style="font-weight: 400;" aria-level="1"><b>Customer interaction:</b><span style="font-weight: 400;"> For customer-facing departments, a shared mailbox offers a more cohesive approach to managing inquiries.</span></li><li style="font-weight: 400;" aria-level="1"><b>IT resources: </b><span style="font-weight: 400;">Consider your IT capabilities when deciding between a distribution group vs. a shared mailbox, as shared mailboxes require more setup and maintenance.</span></li><li style="font-weight: 400;" aria-level="1"><b>Privacy concerns:</b><span style="font-weight: 400;"> If you need to control access to sensitive information, a shared mailbox offers better security features than a distribution list.</span></li></ul><h2><span id="conclusion"><strong>Conclusion</strong></span></h2><p><span style="font-weight: 400;">The choice between a shared email vs. a distribution list should align with your business goals and communication strategies. Distribution lists excel at broadcasting information to large groups, while shared mailboxes offer centralized, collaborative communication management. Remember, both distribution lists and shared mailboxes enhance efficiency and ensure clear, effective communication within your organization.</span></p><style>.accordionchpost { margin: 0 auto; width: 100%; } .togglechpostc { display: none; } .optionchtpostq { position: relative; margin-bottom: 1em; } .faqposttile { font-weight: 600; line-height: normal; padding-bottom: 0px; font-size: 28px !important; margin-bottom: 0px; } .titlechposttacgf, .contentchpostd { backface-visibility: hidden; transform: translateZ(0); transition: all 0.2s; } .titlechposttacgf { background: #ebf3ff; padding: 15px; display: block; color: #000; cursor: pointer; line-height: 1.55; font-size: 21px; } .titlechposttacgf:after, .titlechposttacgf:before { content: ''; position: absolute; right: 1.25em; top: 1.25em; width: 2px; height: 0.75em; background-color: #000; transition: all 0.2s; } .titlechposttacgf:after { transform: rotate(90deg); } .contentchpostd { max-height: 0; overflow: hidden; background-color: #fff; border-left: 1px solid #eee; border-right: 1px solid #eee; border-bottom: 1px solid #eee; } .contentchpostd p { margin: 0; padding: 0.5em 1em 1em !important; } .togglechpostc:checked + .titlechposttacgf + .contentchpostd { max-height: 500px; } .togglechpostc:checked + .titlechposttacgf:before { transform: rotate(90deg) !important; }</style><div class="accordionchpost"><h4 class="faqposttile">Frequently Asked Questions</h4><div class="optionchtpostq"> <input type="checkbox" id="toggle1" class="togglechpostc"> <label class="titlechposttacgf" for="toggle1">What is the difference between a shared inbox and a shared mailbox? </label><div class="contentchpostd"><p>A shared inbox typically offers advanced features like task assignment and analytics, while a shared mailbox is a simpler solution for collaborative email management within most email clients.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle2" class="togglechpostc"> <label class="titlechposttacgf" for="toggle2"> What is the difference between a group email and a shared mailbox? </label><div class="contentchpostd"><p>A group email (or distribution list) forwards messages to individual inboxes, allowing recipients to read and reply separately. A shared mailbox allows multiple people to access and manage emails collaboratively.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle3" class="togglechpostc"> <label class="titlechposttacgf" for="toggle3"> What is the purpose of a distribution list? </label><div class="contentchpostd"><p> A distribution list's primary purpose is to send emails to multiple recipients using a single address, making it ideal for announcements, newsletters, and broad communication.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle4" class="togglechpostc"> <label class="titlechposttacgf" for="toggle4"> What is the difference between a generic email and a shared mailbox? </label><div class="contentchpostd"><p>A generic email account is usually assigned to a single user and has a general personal email address (e.g., [name]@company.com). In contrast, a shared mailbox is designed for multiple users to access and manage emails collectively. This facilitates better collaboration and ensures that emails sent to a common address are handled efficiently by a team.</p></div></div></div><div class="otherbottomcontet"><div class="orgnlpublshtxtdiv"><p class="orgnlpublshtxt">Updated : August 2, 2024</p></div><div></div><div class="authorsec"><div class="saboxplugin-wrap" itemtype="http://schema.org/Person" itemscope itemprop="author"><div class="saboxplugin-tab"><div class="saboxplugin-gravatar"><img src="https://controlhippo.com/blog/wp-content/uploads/2022/09/5.jpg" width="100" height="100" alt="Rohit - ControlHippo" itemprop="image"></div><div class="saboxplugin-authorname"><a href="https://controlhippo.com/blog/author/rohit-rajpal/" class="vcard author" rel="author" data-wpel-link="internal" target="_self"><span class="fn">Rohit Rajpal</span></a></div><div class="saboxplugin-desc"><div itemprop="description"><p><span style="font-weight: 400">Rohit Rajpal is an experienced content writer with a strong focus on business communication platforms. He creates content that helps companies optimize their communication strategies using omnichannel solutions. 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