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<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.apple.com/legal/sales-support/","20130516235558","https://web.archive.org/","web","/_static/", "1368748558"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="content-type" content="text/html; charset=utf-8"/> <meta name="Author" content="Apple Inc."/> <meta name="viewport" content="width=1024"/> <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7, IE=9"/> <link id="globalheader-stylesheet" rel="stylesheet" href="https://web.archive.org/web/20130516235558cs_/http://images.apple.com/global/nav/styles/navigation.css" type="text/css"/> <title>Apple - Legal - Sales and Support</title> <meta name="omni_page" content="Legal - Sales and Support"/> <meta name="Description" content="Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products."/> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/scripts/lib/prototype.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/scripts/lib/scriptaculous.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/scripts/lib/sizzle.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/scripts/browserdetect.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/scripts/apple_core.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/scripts/search_decorator.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/scripts/feedstatistics.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/ac_base/ac_base.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/global/ac_retina/ac_retina.js" type="text/javascript" charset="utf-8"></script> <link rel="stylesheet" href="https://web.archive.org/web/20130516235558cs_/http://images.apple.com/global/styles/base.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20130516235558cs_/http://images.apple.com/v/legal/a/styles/legal.css" type="text/css"/> </head> <body class="legal" id="sales-support"> <script type="text/javascript"> var searchSection = 'global'; 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</script> <div id="top">  <script type="text/javascript"> /* RSID: */ var s_account="appleglobal,appleuscorporate" </script> <script type="text/javascript" src="https://web.archive.org/web/20130516235558js_/http://images.apple.com/metrics/scripts/s_code_h.js"></script> <script type="text/javascript"> s.pageName=AC.Tracking.pageName()+" (us)"; s.channel="www.us.legal" /************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/ var s_code=s.t();if(s_code)document.write(s_code)</script>  </div> <div id="productheader" data-hires="true"> <h2><a href="/web/20130516235558/http://www.apple.com/legal/"><img src="https://web.archive.org/web/20130516235558im_/http://images.apple.com/legal/images/legal_title.png" width="71" height="34" alt="Legal"/></a></h2> <ul> <li id="pn-hardware"><a href="/web/20130516235558/http://www.apple.com/legal/warranty/">Hardware</a></li> <li id="pn-software"><a href="/web/20130516235558/http://www.apple.com/legal/sla/">Software</a></li> <li id="pn-sales-support"><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/">Sales & Support</a></li> <li id="pn-internet-services"><a href="/web/20130516235558/http://www.apple.com/legal/internet-services/">Internet Services</a></li> <li id="pn-intellectual-property"><a href="/web/20130516235558/http://www.apple.com/legal/intellectual-property/">Intellectual Property</a></li> <li id="pn-more-resources"><a href="/web/20130516235558/http://www.apple.com/legal/more-resources/">More Resources</a></li> </ul> </div> <div id="main" data-hires="true"> <header id="hero"> <h1><img src="https://web.archive.org/web/20130516235558im_/http://images.apple.com/legal/sales-support/images/sales_support_title.png" width="312" height="46" alt="Sales & Support"/></h1> <p class="intro">Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.</p> </header> <section class="grid3col top-row"> <div class="column first"> <h3>AppleCare+</h3> <p>AppleCare+ covers your iPhone or iPad for 2 years from the date of original purchase and goes beyond the standard hardware repair and technical support. In addition, you can work with Apple experts to troubleshoot issues over the phone or at an Apple Retail Store.</p> <ul class="square"> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/applecareplusforiphone.html">AppleCare+ for iPhone</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/applecareplusforipad.html">AppleCare+ for iPad</a></li> </ul> <h3>AppleCare Protection Plan</h3> <p>Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.</p> <ul class="square"> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/appgeos.html">AppleCare Protection Plan for Macs, Displays, iPods, Apple TV</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/appforiphone.html">AppleCare Protection Plan for iPhone</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/appforipad.html">AppleCare Protection Plan for iPad</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/acrapac.html">AppleCare Repair Agreement</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/acpa.html">AppleCare Parts Agreement</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/acpssgeos.html">AppleCare Premium Service and Support Plan Terms and Conditions</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/actssgeos.html">AppleCare Technical Support Services Terms and Conditions</a></li> <li><a href="https://web.archive.org/web/20130516235558/http://images.apple.com/legal/sales-support/applecare/docs/030509_NA_APP1-1_Learning_English_v21.pdf">AppleCare Protection Plan for 1:1 Learning Solutions</a></li> <li><a href="https://web.archive.org/web/20130516235558/http://images.apple.com/legal/sales-support/applecare/docs/AppleCare_Service_Plan.pdf">AppleCare Service Plan</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/esageos.html">AppleCare Latin America Extended Service Agreement</a></li> </ul> </div> <div class="column"> <h3><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/repair/">Repair Terms and Conditions</a></h3> <p>See information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.</p> <h3><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/iphonears/">Express Replacement Service</a></h3> <p>Check the terms of our Express Replacement Service.</p> <ul class="square"> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/iphonears/inwarranty.html">Warranty or AppleCare Service Plan</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/iphonears/outofwarranty.html">Out of Warranty</a></li> </ul> <h3><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/remote-support/index.html">Remote Access Technical Assistance Terms and Conditions</a></h3> <p>Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.</p> <h3><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/training/trainingservice.html">Training Service Terms and Conditions</a></h3> <p>Learn specifics about the training and services provided by Apple at customers’ requests.</p> <h3><a href="https://web.archive.org/web/20130516235558/http://images.apple.com/legal/sales-support/applecare/docs/remotesupport_terms.pdf">Remote Support Terms and Conditions (Bomgar Software)</a></h3> <p>For details on the use of Bomgar™ Software and the provision of remote support by Apple, review the terms and conditions (not applicable in Europe, the Middle East, Africa, or India).</p> </div> <div class="column last"> <h3><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/certification/">Certification Agreements and Policies</a></h3> <p>Participation in Apple Training and Certification programs is dependent on adherence to the program terms and conditions that are, or were, in effect at the time of the relevant certification exam or training.</p> <h3><a href="https://web.archive.org/web/20130516235558/https://discussions.apple.com/static/apple/tutorial/tou.html">Support Communities Terms of Use</a></h3> <p>Find the guidelines for participating in the Apple Discussion Forums.</p> <h3>Sales Policies</h3> <p>Read the sales, purchase, return, and refund policies for various Apple sales channels.</p> <ul class="square"> <li><a href="https://web.archive.org/web/20130516235558/http://store.apple.com/Catalog/US/Images/salespolicies.html">Apple Online Store</a></li> <li><a href="https://web.archive.org/web/20130516235558/http://store.apple.com/Catalog/US/Images/salespoliciesK12.html">Apple Online Store for K-12 Schools</a></li> <li><a href="https://web.archive.org/web/20130516235558/http://store.apple.com/Catalog/US/Images/salespoliciesHigherEd.html">Apple Online Store for Higher Education</a></li> <li><a href="https://web.archive.org/web/20130516235558/http://store.apple.com/Catalog/US/Images/salespoliciesEdIndividual.html">Apple Online Store for Education Individuals</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/sales-policies/retail.html">Apple Retail Store</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/sales-policies/applecare.html">Apple Global Online Support Site (AGOS) Terms of Sale</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/sales-policies/reseller.html">Apple Authorized Reseller</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/more-resources/gtc.html">Global Trade Compliance</a></li> </ul> </div> </section> </div> <footer id="globalfooter"> <div id="breadory"> <ol id="breadcrumbs"> <li class="home"><a href="/web/20130516235558/http://www.apple.com/">Home</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/">Legal</a></li> <li>Sales & Support</li> </ol> </div>  <div id="directorynav" class="legal"> <div id="dn-cola" class="column first"> <h3>Hardware and Software</h3> <ul> <li><a href="/web/20130516235558/http://www.apple.com/legal/warranty/">Hardware Warranties</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sla/">Software License Agreements</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/rfexposure/">RF Exposure</a></li> </ul> <h3><a href="/web/20130516235558/http://www.apple.com/legal/more-resources/">More Resources</a></h3> <ul> <li><a href="/web/20130516235558/http://www.apple.com/legal/more-resources/gtc.html">Global Trade Compliance</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/more-resources/supplier-provisions.html">Supplier Provisions</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/contact/">Contact Apple Legal</a></li> <li><a href="https://web.archive.org/web/20130516235558/http://www.filemaker.com/company/legal/trademark_guidelines.html">Filemaker Legal Information</a></li> </ul> </div> <div id="dn-colb" class="column"> <h3><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/">Sales & Support</a></h3> <ul> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/applecare/">AppleCare</a></li> <li><a href="https://web.archive.org/web/20130516235558/https://discussions.apple.com/static/apple/tutorial/tou.html">Support Communities Terms of Use</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/iphonears/index.html">Express Replacement Service</a></li> <li><a href="https://web.archive.org/web/20130516235558/http://images.apple.com/legal/sales-support/applecare/docs/remotesupport_terms.pdf">Remote Support Terms and Conditions</a></li> <li><a href="/web/20130516235558/http://www.apple.com/retail/learn/one-to-one/terms.html">One to One</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/repair/">Repair Terms and Conditions</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/certification/">Certification Agreements and Policies</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/terms/training/trainingservice.html">Training Service Terms and Conditions</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/sales-support/sales-policies/">Sales Policies</a></li> </ul> </div> <div id="dn-colc" class="column"> <h3><a href="/web/20130516235558/http://www.apple.com/legal/internet-services/">Internet Services</a></h3> <ul> <li><a href="/web/20130516235558/http://www.apple.com/legal/internet-services/terms/site.html">Website Terms of Use</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/internet-services/itunes/ww/index.html">iTunes Store, App Store, iBookstore, and Game Center Terms and Conditions</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/internet-services/icloud/ww/index.html">iCloud Terms of Service</a></li> <li><a href="/web/20130516235558/http://www.apple.com/internetservices/terms/sales_policies.html">Print Services Sales Policies</a></li> <li><a href="/web/20130516235558/http://www.apple.com/internetservices/terms/membership_terms.html">Print Services Terms of Use</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/internet-services/privacy/">Privacy Policy</a></li> </ul> </div> <div id="dn-cold" class="column last"> <h3><a href="/web/20130516235558/http://www.apple.com/legal/intellectual-property/">Intellectual Property</a></h3> <ul> <li><a href="/web/20130516235558/http://www.apple.com/legal/intellectual-property/policies/ideas.html">Unsolicited Idea Submission Policy</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/intellectual-property/trademark/">Trademarks</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/intellectual-property/rightsandpermissions.html">Rights and Permissions</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/intellectual-property/guidelinesfor3rdparties.html">Guidelines for Using Apple Trademarks and Copyrights</a></li> <li><a href="/web/20130516235558/http://www.apple.com/legal/intellectual-property/piracy.html">Piracy Prevention</a></li> </ul> </div> <div class="capbottom"></div> </div>  <p class="gf-buy">Shop the <a href="https://web.archive.org/web/20130516235558/http://store.apple.com/us">Apple Online Store</a> (1-800-MY-APPLE), visit an <a href="/web/20130516235558/http://www.apple.com/retail/">Apple Retail Store</a>, or find a <a href="/web/20130516235558/http://www.apple.com/buy/">reseller</a>.</p> <ul class="gf-links piped"> <li><a href="/web/20130516235558/http://www.apple.com/about/" class="first">Apple Info</a></li> <li><a href="/web/20130516235558/http://www.apple.com/sitemap/">Site Map</a></li> <li><a href="/web/20130516235558/http://www.apple.com/hotnews/">Hot News</a></li> <li><a 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All rights reserved.</p> <ul class="piped"> <li><a href="/web/20130516235558/http://www.apple.com/legal/internet-services/terms/site.html" class="first">Terms of Use</a></li> <li><a href="/web/20130516235558/http://www.apple.com/privacy/">Privacy Policy</a></li> </ul> </div> </footer> </body> </html>