CINXE.COM
Business Communication Explained - Success by LiveChat - Customer Service Blog
<!DOCTYPE html> <html lang="en"><head><meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <title>Business Communication Explained - Success by LiveChat - Customer Service Blog</title> <meta name="description" content="We filter out the noise and focus on what works. Follow the best online communication advice, tips, and tricks straight from those who wow their customers every day."> <link rel="canonical" href="https://text.com/success/"> <script type="application/ld+json"> { "@context": "https://schema.org", "@graph": [{"@context":"https://schema.org","@type":"Corporation","brand":"Success by Text","name":"Text","sameAs":["https://www.linkedin.com/showcase/success-by-livechat/","https://www.youtube.com/channel/UCVBKToMYvBpZybYlJQEnHOA"],"url":"https://text.com/success/"}] } </script> <link rel="icon" href="/success/favicon.png"> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="website" /> <meta property="og:title" content="Business Communication Explained - Success by LiveChat" /> <meta property="og:description" content="We filter out the noise and focus on what works. Follow the best online communication advice, tips, and tricks straight from those who wow their customers every day." /> <meta property="og:url" content="https://text.com/success" /> <meta property="og:site_name" content="Success by Text" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="We filter out the noise and focus on what works. Follow the best online communication advice, tips, and tricks straight from those who wow their customers every day." /> <meta name="twitter:title" content="Business Communication Explained - Success by LiveChat" /> <meta name="twitter:site" content="@Success__Team" /> <meta property="og:image" content="https://text.com/success/images/og-image.0e210e12808443f49bcfb38c9deb45f004cf8e7cc339f64689c741963d8f0768.png" /> <meta name="twitter:image" content="https://text.com/success/images/og-image.0e210e12808443f49bcfb38c9deb45f004cf8e7cc339f64689c741963d8f0768.png" /> <link rel="preconnect" href="https://res.cloudinary.com"> <script> scrollOffsetFunction = function() { var navElements = document.getElementsByClassName("c-navbar"); if (typeof navElements[0] !== "undefined") { var navRect = navElements[0].getBoundingClientRect(); var navStyle = getComputedStyle(navElements[0]); if (navStyle.position === "sticky" || navStyle.position === "fixed") { return navRect.bottom - navRect.top + 30; } } return 0; } </script> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M6FDC2X'); </script> <link rel="stylesheet" href="/success/dist/css/main.min.dbee8044b6dd1ee17c9960a8819f49b792df9cbb848c3c37f2be57bee98104c8.css"> </head><body > <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M6FDC2X" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <nav class="success-nav u-hidden lg:u-block "> <div class="success-nav__wrapper lg:u-flex u-flex-col"> <div class="u-pt-lg u-pb-md u-border-b u-border-gray-900"> <a href="/success/"><img src="/success/success-by-text-logo.svg" width="100" class="success-logo" alt="Success by LiveChat Logo"> </a> </div> <div class="u-border-b u-border-gray-900 u-pt-lg u-pb-sm u-pl-md u-pr-sm"> <ul class="success-nav__categories u-p-0 u-m-0"><li class="u-mb-sm"><a href="/success/grow/" class=" u-text-p6-bold">Grow</a></li><li class="u-mb-sm"><a href="/success/learn/" class=" u-text-p6-bold">Learn</a></li><li class="u-mb-sm"><a href="/success/automate/" class=" u-text-p6-bold">Automate</a></li></ul> </div><div class="b--u-py-2 u-border-b u-border-gray-900 u-text-center b--u-px-1.5"> <a href="https://accounts.livechat.com/select-trial/?source_id=sidebar_cta&source_type=website&source_url=text.com%2Fsuccess%2F" class="c-btn v--dark u-w-full" data-controller="track" data-track-category="Interactions" data-track-action="Link click" data-track-label="Product marketing sidebar CTA" data-action="track#send" style="padding: 0.5rem 0.625rem; font-size: 14px" >Try Text products</a> </div> <div class="u-mt-md"> <h5 class="u-text-p8 u-text-center u-text-gray-400">Discover <b>text|</b> products</h5> <ul class="u-flex u-flex-wrap u-justify-center u-p-0 u-px-lg u-m-0" style="list-style: none"> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="LiveChat - Connect with Customers" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.livechat.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on LiveChat" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#fe5100" d="M21.316 9.664a76.785 76.785 0 00-10.615 0 1.393 1.393 0 00-1.308 1.265c-.172 2.142-.195 5.35-.037 7.49.052.707.673 1.314 1.512 1.314H13.5v3.246l-2.627-.002c-2.409 0-4.571-1.785-4.758-4.318-.17-2.307-.147-5.682.039-7.99.186-2.313 2.045-4.084 4.314-4.247a80.032 80.032 0 0111.08 0c2.27.163 4.13 1.934 4.315 4.247.186 2.308.177 5.683.007 7.99-.187 2.533-2.344 4.326-4.753 4.326l-2.6-.002-5.017 3.246v-3.25l5.018-3.246h2.6c.839 0 1.46-.607 1.511-1.313.158-2.14.167-5.349-.005-7.49a1.393 1.393 0 00-1.308-1.266z"/> </svg> </i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#ABABB1" d="M21.316 9.664a76.785 76.785 0 00-10.615 0 1.393 1.393 0 00-1.308 1.265c-.172 2.142-.195 5.35-.037 7.49.052.707.673 1.314 1.512 1.314H13.5v3.246l-2.627-.002c-2.409 0-4.571-1.785-4.758-4.318-.17-2.307-.147-5.682.039-7.99.186-2.313 2.045-4.084 4.314-4.247a80.032 80.032 0 0111.08 0c2.27.163 4.13 1.934 4.315 4.247.186 2.308.177 5.683.007 7.99-.187 2.533-2.344 4.326-4.753 4.326l-2.6-.002-5.017 3.246v-3.25l5.018-3.246h2.6c.839 0 1.46-.607 1.511-1.313.158-2.14.167-5.349-.005-7.49a1.393 1.393 0 00-1.308-1.266z"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="ChatBot - Automate customer service with AI" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.chatbot.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on ChatBot" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#06f" d="M12.018 13.595c-.351-.15-.768.105-.768.487v1.957c0 .272.147.522.393.638.749.352 2.476 1.053 4.356 1.053 1.881 0 3.608-.7 4.357-1.053a.696.696 0 00.393-.637v-1.958c0-.382-.417-.637-.768-.487-.867.369-2.367.885-3.982.885-1.614 0-3.114-.516-3.981-.885z"/> <path fill="#06f" fill-rule="evenodd" d="M10.873 22.977l2.627.002v3.25l5.018-3.246 2.599.002c2.409 0 4.566-1.793 4.753-4.326.17-2.307.178-5.682-.007-7.99-.186-2.313-2.045-4.084-4.314-4.247a80.032 80.032 0 00-11.08 0c-2.27.163-4.13 1.934-4.315 4.247-.186 2.308-.21 5.683-.04 7.99.188 2.533 2.35 4.318 4.76 4.318zm-.172-13.313a76.785 76.785 0 0110.615 0 1.393 1.393 0 011.308 1.265c.172 2.142.163 5.35.005 7.49-.052.707-.672 1.314-1.512 1.314h-2.6L13.5 22.979v-3.246h-2.632c-.84 0-1.46-.607-1.512-1.313-.158-2.14-.135-5.349.037-7.49a1.393 1.393 0 011.308-1.266z" clip-rule="evenodd"/> </svg> </i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#ABABB1" d="M12.018 13.595c-.351-.15-.768.105-.768.487v1.957c0 .272.147.522.393.638.749.352 2.476 1.053 4.356 1.053 1.881 0 3.608-.7 4.357-1.053a.696.696 0 00.393-.637v-1.958c0-.382-.417-.637-.768-.487-.867.369-2.367.885-3.982.885-1.614 0-3.114-.516-3.981-.885z"/> <path fill="#ABABB1" fill-rule="evenodd" d="M10.873 22.977l2.627.002v3.25l5.018-3.246 2.599.002c2.409 0 4.566-1.793 4.753-4.326.17-2.307.178-5.682-.007-7.99-.186-2.313-2.045-4.084-4.314-4.247a80.032 80.032 0 00-11.08 0c-2.27.163-4.13 1.934-4.315 4.247-.186 2.308-.21 5.683-.04 7.99.188 2.533 2.35 4.318 4.76 4.318zm-.172-13.313a76.785 76.785 0 0110.615 0 1.393 1.393 0 011.308 1.265c.172 2.142.163 5.35.005 7.49-.052.707-.672 1.314-1.512 1.314h-2.6L13.5 22.979v-3.246h-2.632c-.84 0-1.46-.607-1.512-1.313-.158-2.14-.135-5.349.037-7.49a1.393 1.393 0 011.308-1.266z" clip-rule="evenodd"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="HelpDesk - Support customers with tickets" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.helpdesk.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on HelpDesk" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#00c057" d="M10.525 24.275c1.825.15 3.65.225 5.475.225 1.825 0 3.65-.075 5.475-.2 2.35-.2 4.2-2.25 4.375-4.85l.015-.208c.09-1.258.135-1.886.135-3.19v-2.524l-3.25 2.825c-.023 1.198.027 1.512-.05 2.536l-.027.354c-.075.975-.675 1.775-1.4 1.825-3.5.3-6.998.282-10.498-.018-.725-.05-1.325-.85-1.4-1.825l-.022-.294c-.085-1.12-.128-1.706-.128-2.906v-.027c.025-1.291.05-2.607.15-3.923.075-.95.65-1.725 1.35-1.825h10.368l-4.94 4.338-2.125-1.954-2.427 2.131 4.523 4.157L26 10.25V7H10.525c-2.35.2-4.2 2.25-4.375 4.85-.1 1.4-.15 2.8-.15 4.175 0 1.315.046 1.97.137 3.224l.013.176c.175 2.6 2.025 4.65 4.375 4.85z"/> </svg> </i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#ABABB1" d="M10.525 24.275c1.825.15 3.65.225 5.475.225 1.825 0 3.65-.075 5.475-.2 2.35-.2 4.2-2.25 4.375-4.85l.015-.208c.09-1.258.135-1.886.135-3.19v-2.524l-3.25 2.825c-.023 1.198.027 1.512-.05 2.536l-.027.354c-.075.975-.675 1.775-1.4 1.825-3.5.3-6.998.282-10.498-.018-.725-.05-1.325-.85-1.4-1.825l-.022-.294c-.085-1.12-.128-1.706-.128-2.906v-.027c.025-1.291.05-2.607.15-3.923.075-.95.65-1.725 1.35-1.825h10.368l-4.94 4.338-2.125-1.954-2.427 2.131 4.523 4.157L26 10.25V7H10.525c-2.35.2-4.2 2.25-4.375 4.85-.1 1.4-.15 2.8-.15 4.175 0 1.315.046 1.97.137 3.224l.013.176c.175 2.6 2.025 4.65 4.375 4.85z"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="KnowledgeBase - Guide and educate customers" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.knowledgebase.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on KnowledgeBase" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#9146ff" d="M25.918 10.25h-3.2V7c-2.875 0-5.3 1.9-6.725 3.325C14.568 8.9 12.193 7 9.318 7v3.25h-3.25c-.1 2.525-.1 7.276.075 9.3.2 2.326 2.05 4.076 4.325 4.25 1.775.126 3.675.2 5.55.2s3.775-.05 5.55-.2c2.275-.174 4.125-1.924 4.325-4.25.125-2.024.15-6.775.025-9.3zm-3.3 9.026c-.05.675-.6 1.225-1.3 1.275a73.81 73.81 0 01-5.325.175c-1.8 0-3.6-.05-5.325-.175-.725-.05-1.25-.6-1.3-1.275-.15-1.9-.175-6.676-.05-9.026 2.325.025 4.65 2.525 5.35 3.5l1.325 1.825 1.325-1.825c.7-.975 3.075-3.475 5.4-3.5.1 2.35.05 7.125-.1 9.026z"/> </svg> </i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#ABABB1" d="M25.918 10.25h-3.2V7c-2.875 0-5.3 1.9-6.725 3.325C14.568 8.9 12.193 7 9.318 7v3.25h-3.25c-.1 2.525-.1 7.276.075 9.3.2 2.326 2.05 4.076 4.325 4.25 1.775.126 3.675.2 5.55.2s3.775-.05 5.55-.2c2.275-.174 4.125-1.924 4.325-4.25.125-2.024.15-6.775.025-9.3zm-3.3 9.026c-.05.675-.6 1.225-1.3 1.275a73.81 73.81 0 01-5.325.175c-1.8 0-3.6-.05-5.325-.175-.725-.05-1.25-.6-1.3-1.275-.15-1.9-.175-6.676-.05-9.026 2.325.025 4.65 2.525 5.35 3.5l1.325 1.825 1.325-1.825c.7-.975 3.075-3.475 5.4-3.5.1 2.35.05 7.125-.1 9.026z"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="OpenWidget - Boost your customer engagement" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://openwidget.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on OpenWidget" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32" fill="none"> <mask id="mask0_10554_123526" width="22" height="20" x="5" y="6" maskUnits="userSpaceOnUse" style="mask-type:alpha"> <path fill="#fff" d="M16 6.8c2 0 4 0 5.8.2a5 5 0 0 1 4.6 4.6v1l.1 4v.8l-.1 3a5 5 0 0 1-4.6 4.6l-5.3.2H16c-2 0-4 0-5.8-.2a5 5 0 0 1-4.6-4.6v-.8l-.1-2.7v-2.5l.1-2.8A5 5 0 0 1 10.2 7l5.3-.2h.5Zm0 3.5h-1.3a71 71 0 0 0-4.2.2c-.8.1-1.4.7-1.4 1.4v.2l-.2 3v2.4c0 1 0 2 .2 2.6 0 .7.6 1.3 1.4 1.4l4.2.2h1.9l5-.2c.7-.1 1.3-.7 1.3-1.4V20l.2-3.9v-1.5l-.2-2.6c0-.7-.6-1.3-1.4-1.4a71 71 0 0 0-4.2-.2H16Z"/> </mask> <g mask="url(#mask0_10554_123526)"> <path fill="url(#paint0_linear_10554_123526)" fill-rule="evenodd" d="M16 2.9a14 14 0 0 1 10.4 5L16 16V2.9Z" clip-rule="evenodd"/> <path fill="url(#paint1_linear_10554_123526)" fill-rule="evenodd" d="M25.3 6.7c2.5 2.5 3.7 5.9 3.8 9.1v.8L16 16l9.3-9.3Z" clip-rule="evenodd"/> <path fill="url(#paint2_linear_10554_123526)" fill-rule="evenodd" d="M29.1 16a13 13 0 0 1-3.5 9l-.4.3L16 16h13.1Z" clip-rule="evenodd"/> <path fill="url(#paint3_linear_10554_123526)" fill-rule="evenodd" d="M25.4 25.2a14 14 0 0 1-9.2 4h-1L16 16l9.4 9.2Z" clip-rule="evenodd"/> <path fill="url(#paint4_linear_10554_123526)" fill-rule="evenodd" d="M16 29.1c-3.5 0-6.8-1.5-9.2-3.7l-.6-.6L16 16v13.1Z" clip-rule="evenodd"/> <path fill="url(#paint5_linear_10554_123526)" fill-rule="evenodd" d="M6.7 25.3a13.5 13.5 0 0 1-3.8-9v-1L16 16l-9.3 9.3Z" clip-rule="evenodd"/> <path fill="url(#paint6_linear_10554_123526)" fill-rule="evenodd" d="M2.9 16a13 13 0 0 1 3.5-9l.6-.5 9 9.5H2.9Z" clip-rule="evenodd"/> <path fill="url(#paint7_linear_10554_123526)" fill-rule="evenodd" d="M6.6 6.8a14 14 0 0 1 9-4h.6L16 16 6.6 6.8Z" clip-rule="evenodd"/> </g> <path class="grayoverlay" fill="transparent" d="M16 6.8c2 0 4 0 5.8.2a5 5 0 0 1 4.6 4.6v1l.1 4v.8l-.1 3a5 5 0 0 1-4.6 4.6l-5.3.2H16c-2 0-4 0-5.8-.2a5 5 0 0 1-4.6-4.6v-.8l-.1-2.7v-2.5l.1-2.8A5 5 0 0 1 10.2 7l5.3-.2h.5Zm0 3.5h-1.3a71 71 0 0 0-4.2.2c-.8.1-1.4.7-1.4 1.4v.2l-.2 3v2.4c0 1 0 2 .2 2.6 0 .7.6 1.3 1.4 1.4l4.2.2h1.9l5-.2c.7-.1 1.3-.7 1.3-1.4V20l.2-3.9v-1.5l-.2-2.6c0-.7-.6-1.3-1.4-1.4a71 71 0 0 0-4.2-.2H16Z" /> <defs> <linearGradient id="paint0_linear_10554_123526" x1="18.4" x2="21.3" y1="8.7" y2="9.5" gradientUnits="userSpaceOnUse"> <stop stop-color="#9A4AEF"/> <stop offset="1" stop-color="#D54679"/> </linearGradient> <linearGradient id="paint1_linear_10554_123526" x1="22.8" x2="24.1" y1="10.8" y2="14.1" gradientUnits="userSpaceOnUse"> <stop stop-color="#D54679"/> <stop offset="1" stop-color="#FF3E00"/> </linearGradient> <linearGradient id="paint2_linear_10554_123526" x1="23.2" x2="22.2" y1="18.5" y2="20.9" gradientUnits="userSpaceOnUse"> <stop stop-color="#FF3E00"/> <stop offset="1" stop-color="#B08F40"/> </linearGradient> <linearGradient id="paint3_linear_10554_123526" x1="20.9" x2="18.1" y1="22.6" y2="23.4" gradientUnits="userSpaceOnUse"> <stop stop-color="#B08F40"/> <stop offset=".5" stop-color="#91A44C"/> <stop offset="1" stop-color="#2FD466"/> </linearGradient> <linearGradient id="paint4_linear_10554_123526" x1="10.8" x2="13.8" y1="22.6" y2="22.9" gradientUnits="userSpaceOnUse"> <stop stop-color="#139FC9"/> <stop offset="1" stop-color="#2FD466"/> </linearGradient> <linearGradient id="paint5_linear_10554_123526" x1="8" x2="8.5" y1="18.1" y2="21.3" gradientUnits="userSpaceOnUse"> <stop stop-color="#0347FE"/> <stop offset="1" stop-color="#139FC9"/> </linearGradient> <linearGradient id="paint6_linear_10554_123526" x1="10.3" x2="8.5" y1="11.3" y2="14" gradientUnits="userSpaceOnUse"> <stop stop-color="#644AF9"/> <stop offset="1" stop-color="#034AFB"/> </linearGradient> <linearGradient id="paint7_linear_10554_123526" x1="13.8" x2="11" y1="8.7" y2="10" gradientUnits="userSpaceOnUse"> <stop stop-color="#9A4BF4"/> <stop offset="1" stop-color="#644AF9"/> </linearGradient> </defs> </svg></i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" width="32" height="32" fill="none"> <path fill="#ABABB1" d="M16 6.8c2 0 4 0 5.8.2a5 5 0 0 1 4.6 4.6v1l.1 4v.8l-.1 3a5 5 0 0 1-4.6 4.6l-5.3.2H16c-2 0-4 0-5.8-.2a5 5 0 0 1-4.6-4.6v-.8l-.1-2.7v-2.5l.1-2.8A5 5 0 0 1 10.2 7l5.3-.2h.5Zm0 3.5h-1.3a71 71 0 0 0-4.2.2c-.8.1-1.4.7-1.4 1.4v.2l-.2 3v2.4c0 1 0 2 .2 2.6 0 .7.6 1.3 1.4 1.4l4.2.2h1.9l5-.2c.7-.1 1.3-.7 1.3-1.4V20l.2-3.9v-1.5l-.2-2.6c0-.7-.6-1.3-1.4-1.4a71 71 0 0 0-4.2-.2H16Z"/> </svg></i> </a> </li> </ul> </div> <div class="u-px-md u-mb-sm u-mt-auto"> <div class="u-flex u-flex-col u-justify-between u-items-center u-mt-md"> <a class="u-text-p9 u-inline-block" href="/success/authors/">Authors</a> </div> </div> <div class="u-flex u-items-center u-justify-center u-mb-sm u-px-md success-nav__social-links"> <a href="https://www.linkedin.com/showcase/success-by-livechat/" class="u-text-gray-600 hover:u-text-gray-300 u-mx-3xs u-my-xs u-basis-2 u-p-2xs" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="LinkedIn" data-action="track#send" ><svg width="16" height="16" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M20.45 20.45H16.9v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.95v5.66H9.35V9h3.41v1.56h.05a3.74 3.74 0 0 1 3.37-1.85c3.6 0 4.27 2.37 4.27 5.46v6.28zM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13zM3.55 20.45h3.57V9H3.55v11.45zM22.22 0H1.77C.79 0 0 .77 0 1.73v20.54C0 23.22.8 24 1.77 24h20.45c.98 0 1.78-.78 1.78-1.73V1.73C24 .77 23.2 0 22.22 0z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.youtube.com/channel/UCVBKToMYvBpZybYlJQEnHOA?sub_confirmation=1" class="u-text-gray-600 hover:u-text-gray-300 u-mx-3xs u-my-xs u-basis-2 u-p-2xs" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="YouTube" data-action="track#send" ><svg width="16" height="13" viewBox="0 0 24 17" xmlns="http://www.w3.org/2000/svg"><path d="M9.5 11.6V4.8L16 8.2l-6.5 3.4zm14.3-8s-.3-1.6-1-2.3c-1-1-2-1-2.4-1C17 0 12 0 12 0S7 0 3.6.2c-.5.1-1.5.1-2.4 1-.7.8-1 2.4-1 2.4l-.2 4v1.7l.2 4s.3 1.6 1 2.3c1 1 2.1 1 2.6 1 2 .2 8.2.3 8.2.3s5 0 8.4-.3c.5 0 1.5 0 2.4-1 .7-.7 1-2.4 1-2.4l.2-3.9V7.5c0-2-.2-3.9-.2-3.9z" fill="currentColor" fill-rule="evenodd"/></svg> </a> </div> </div> </nav> <nav class="lg:u-hidden u-flex-col success-mobile-nav"> <div data-controller="show-hide"> <div class="u-relative u-flex u-justify-between u-px-md u-border-b u-border-gray-900 u-pt-md u-pb-sm"> <a href="/success/"> <img src="/success/success-by-text-logo.svg" width="100" class="success-logo u-m-0" alt="Success by LiveChat Logo"> </a> <button class="c-navbar__button u-text-p8-bold u-relative" aria-expanded="false" data-target="show-hide.button" data-action="show-hide#toggle"> MENU <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20" class="u-ml-xs"> <g fill="none" stroke="currentColor" stroke-linecap="square"> <path d="M1 3.5h15" class="c-navbar__button__bar" /> <path d="M1 8h15" class="c-navbar__button__bar" /> <path d="M1 12.5h15" class="c-navbar__button__bar" /> </g> </svg> </button> </div> <div class="success-mobile-nav__menu" data-target="show-hide.content" hidden> <div> <ul class="success-nav__categories u-p-0 u-m-0"> <li><a href="/success/grow/" class="c-menu__item v--top">Grow</a></li> <li><a href="/success/learn/" class="c-menu__item v--top">Learn</a></li> <li><a href="/success/automate/" class="c-menu__item v--top">Automate</a></li> </ul> </div> <div class="u-mt-md"> <h5 class="u-text-p10 u-px-lg u-py-md u-text-gray-400">DISCOVER OUR PRODUCTS</h5> <ul class="u-p-0 u-m-0" style="list-style: none"> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.livechat.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-flex u-items-center u-px-md" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on LiveChat" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#fe5100" d="M21.316 9.664a76.785 76.785 0 00-10.615 0 1.393 1.393 0 00-1.308 1.265c-.172 2.142-.195 5.35-.037 7.49.052.707.673 1.314 1.512 1.314H13.5v3.246l-2.627-.002c-2.409 0-4.571-1.785-4.758-4.318-.17-2.307-.147-5.682.039-7.99.186-2.313 2.045-4.084 4.314-4.247a80.032 80.032 0 0111.08 0c2.27.163 4.13 1.934 4.315 4.247.186 2.308.177 5.683.007 7.99-.187 2.533-2.344 4.326-4.753 4.326l-2.6-.002-5.017 3.246v-3.25l5.018-3.246h2.6c.839 0 1.46-.607 1.511-1.313.158-2.14.167-5.349-.005-7.49a1.393 1.393 0 00-1.308-1.266z"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">LiveChat</span> <span class="u-text-p7">Connect with Customers</span> </span> </a> </li> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.chatbot.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-flex u-items-center u-px-md" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on ChatBot" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#06f" d="M12.018 13.595c-.351-.15-.768.105-.768.487v1.957c0 .272.147.522.393.638.749.352 2.476 1.053 4.356 1.053 1.881 0 3.608-.7 4.357-1.053a.696.696 0 00.393-.637v-1.958c0-.382-.417-.637-.768-.487-.867.369-2.367.885-3.982.885-1.614 0-3.114-.516-3.981-.885z"/> <path fill="#06f" fill-rule="evenodd" d="M10.873 22.977l2.627.002v3.25l5.018-3.246 2.599.002c2.409 0 4.566-1.793 4.753-4.326.17-2.307.178-5.682-.007-7.99-.186-2.313-2.045-4.084-4.314-4.247a80.032 80.032 0 00-11.08 0c-2.27.163-4.13 1.934-4.315 4.247-.186 2.308-.21 5.683-.04 7.99.188 2.533 2.35 4.318 4.76 4.318zm-.172-13.313a76.785 76.785 0 0110.615 0 1.393 1.393 0 011.308 1.265c.172 2.142.163 5.35.005 7.49-.052.707-.672 1.314-1.512 1.314h-2.6L13.5 22.979v-3.246h-2.632c-.84 0-1.46-.607-1.512-1.313-.158-2.14-.135-5.349.037-7.49a1.393 1.393 0 011.308-1.266z" clip-rule="evenodd"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">ChatBot</span> <span class="u-text-p7">Automate customer service with AI</span> </span> </a> </li> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.helpdesk.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-flex u-items-center u-px-md" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on HelpDesk" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#00c057" d="M10.525 24.275c1.825.15 3.65.225 5.475.225 1.825 0 3.65-.075 5.475-.2 2.35-.2 4.2-2.25 4.375-4.85l.015-.208c.09-1.258.135-1.886.135-3.19v-2.524l-3.25 2.825c-.023 1.198.027 1.512-.05 2.536l-.027.354c-.075.975-.675 1.775-1.4 1.825-3.5.3-6.998.282-10.498-.018-.725-.05-1.325-.85-1.4-1.825l-.022-.294c-.085-1.12-.128-1.706-.128-2.906v-.027c.025-1.291.05-2.607.15-3.923.075-.95.65-1.725 1.35-1.825h10.368l-4.94 4.338-2.125-1.954-2.427 2.131 4.523 4.157L26 10.25V7H10.525c-2.35.2-4.2 2.25-4.375 4.85-.1 1.4-.15 2.8-.15 4.175 0 1.315.046 1.97.137 3.224l.013.176c.175 2.6 2.025 4.65 4.375 4.85z"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">HelpDesk</span> <span class="u-text-p7">Support customers with tickets</span> </span> </a> </li> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://www.knowledgebase.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-flex u-items-center u-px-md" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on KnowledgeBase" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#9146ff" d="M25.918 10.25h-3.2V7c-2.875 0-5.3 1.9-6.725 3.325C14.568 8.9 12.193 7 9.318 7v3.25h-3.25c-.1 2.525-.1 7.276.075 9.3.2 2.326 2.05 4.076 4.325 4.25 1.775.126 3.675.2 5.55.2s3.775-.05 5.55-.2c2.275-.174 4.125-1.924 4.325-4.25.125-2.024.15-6.775.025-9.3zm-3.3 9.026c-.05.675-.6 1.225-1.3 1.275a73.81 73.81 0 01-5.325.175c-1.8 0-3.6-.05-5.325-.175-.725-.05-1.25-.6-1.3-1.275-.15-1.9-.175-6.676-.05-9.026 2.325.025 4.65 2.525 5.35 3.5l1.325 1.825 1.325-1.825c.7-.975 3.075-3.475 5.4-3.5.1 2.35.05 7.125-.1 9.026z"/> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">KnowledgeBase</span> <span class="u-text-p7">Guide and educate customers</span> </span> </a> </li> <li class="c-menu__item hover:u-bg-gray-900"> <a href="https://openwidget.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252F" target="_blank" class="u-flex u-items-center u-px-md" style="text-decoration: none;" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on OpenWidget" data-action="track#send"> <i class="u-flex" style="width: 48px;"><svg width="48" height="48" viewBox="0 0 48 48" fill="none" xmlns="http://www.w3.org/2000/svg"> <mask id="mask0_1_2" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="9" y="10" width="32" height="28"> <path d="M24.7504 10C27.6943 10 30.7433 10.1072 33.4769 10.3216C37.0515 10.6431 39.9954 13.43 40.3108 17.1816L40.3477 17.8292L40.3859 18.6515C40.4237 19.5533 40.4618 21.6004 40.5 24.7926L40.4803 25.8278C40.4414 27.6365 40.3821 29.2573 40.3108 30.3846C39.9954 34.1361 37.0515 36.923 33.4769 37.2446C30.9918 37.4395 28.246 37.5458 25.5556 37.5635L24.7438 37.5659C21.8 37.5659 18.751 37.4587 16.0174 37.2443C12.4427 36.9227 9.49886 34.1359 9.18344 30.3843L9.14652 29.7367L9.12011 29.1866C9.06886 28.0409 9.02735 26.6316 9 25.1237V22.4424L9.02116 21.4157C9.06001 19.7375 9.11638 18.2416 9.18344 17.1818C9.49886 13.4303 12.4427 10.6434 16.0174 10.3218C18.5025 10.1269 21.2482 10.0206 23.9386 10.0029L24.7504 10ZM24.7471 15.2532L23.7846 15.2575L22.8543 15.2701C20.6854 15.3086 18.5308 15.4099 16.4379 15.574C15.2814 15.6812 14.4403 16.5387 14.3352 17.6106L14.2996 17.9953C14.2029 19.1409 14.1401 20.748 14.1035 22.5137V25.0524L14.1267 26.0207C14.1702 27.6004 14.2376 28.9935 14.3352 29.9555C14.4403 31.0274 15.2814 31.8849 16.4379 31.9921C18.5308 32.1562 20.6854 32.2575 22.8543 32.296L23.7846 32.3086L24.8108 32.3129L25.7096 32.3089C28.1921 32.2855 30.6644 32.18 33.0563 31.9924C34.2128 31.8852 35.0539 31.0277 35.1591 29.9558L35.1946 29.5711C35.313 28.1687 35.3806 26.0749 35.4115 23.8451L35.3907 22.5135L35.3675 21.5452C35.3241 19.9655 35.2567 18.5723 35.1591 17.6103C35.0539 16.5384 34.2128 15.6809 33.0563 15.5738C30.9634 15.4096 28.8089 15.3083 26.6399 15.2699L25.7096 15.2572L24.7471 15.2532Z" fill="white"/> </mask> <g mask="url(#mask0_1_2)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M24.7471 4.09247C29.9866 4.09247 35.1461 6.52082 38.6836 9.85957C38.7535 9.92549 39.8588 11.0718 40.3318 11.7699L24.7471 23.7826V4.09247Z" fill="url(#paint0_linear_1_2)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M38.6836 9.85974C42.3987 13.5713 44.3225 18.6634 44.4513 23.5355C44.4535 23.618 44.4551 24.5818 44.4563 24.6641L24.7471 23.7827L38.6836 9.85974Z" fill="url(#paint1_linear_1_2)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M44.4563 23.7827C44.4563 28.9609 42.4555 33.6722 39.1842 37.1871C39.0833 37.2955 38.6472 37.5997 38.544 37.7057L24.7471 23.7827H44.4563Z" fill="url(#paint2_linear_1_2)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M38.8781 37.5088C35.169 41.2142 29.8952 43.3258 25.0189 43.467C24.9281 43.4696 23.5333 43.4657 23.4429 43.467L24.7472 23.7827L38.8781 37.5088Z" fill="url(#paint3_linear_1_2)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M24.7471 43.4728C19.4804 43.4728 14.5046 41.2203 10.9634 37.8526C10.9122 37.8039 10.1561 36.9587 10.1055 36.9095L24.7471 23.7827V43.4728Z" fill="url(#paint4_linear_1_2)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.8106 37.7057C7.13141 34.0301 5.20908 29.0004 5.04718 24.1714C5.04283 24.0417 5.04899 22.984 5.04718 22.8546L24.7471 23.7827L10.8106 37.7057Z" fill="url(#paint5_linear_1_2)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M5.0379 23.7827C5.0379 18.5621 7.07163 13.816 10.3908 10.2921C10.4653 10.213 11.2092 9.66677 11.285 9.58893L24.7471 23.7827H5.0379Z" fill="url(#paint6_linear_1_2)"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.6162 10.0565C14.2668 6.40944 19.4333 4.30646 24.2447 4.10644C24.4126 4.09946 24.9396 4.0948 25.1065 4.09247L24.7471 23.7826L10.6162 10.0565Z" fill="url(#paint7_linear_1_2)"/> </g> <defs> <linearGradient id="paint0_linear_1_2" x1="28.4098" y1="12.9026" x2="32.6852" y2="13.9752" gradientUnits="userSpaceOnUse"> <stop stop-color="#9A4AEF"/> <stop offset="1" stop-color="#D54679"/> </linearGradient> <linearGradient id="paint1_linear_1_2" x1="34.8949" y1="15.9867" x2="36.9612" y2="20.908" gradientUnits="userSpaceOnUse"> <stop stop-color="#D54679"/> <stop offset="1" stop-color="#FF3E00"/> </linearGradient> <linearGradient id="paint2_linear_1_2" x1="35.5085" y1="27.5024" x2="34.0546" y2="31.1776" gradientUnits="userSpaceOnUse"> <stop stop-color="#FF3E00"/> <stop offset="1" stop-color="#B08F40"/> </linearGradient> <linearGradient id="paint3_linear_1_2" x1="32.1587" y1="33.6253" x2="27.8967" y2="34.8702" gradientUnits="userSpaceOnUse"> <stop stop-color="#B08F40"/> <stop offset="0.454801" stop-color="#91A44C"/> <stop offset="1" stop-color="#2FD466"/> </linearGradient> <linearGradient id="paint4_linear_1_2" x1="16.8834" y1="33.6278" x2="21.518" y2="34.1784" gradientUnits="userSpaceOnUse"> <stop stop-color="#139FC9"/> <stop offset="1" stop-color="#2FD466"/> </linearGradient> <linearGradient id="paint5_linear_1_2" x1="12.6918" y1="26.9256" x2="13.4989" y2="31.6798" gradientUnits="userSpaceOnUse"> <stop stop-color="#0347FE"/> <stop offset="1" stop-color="#139FC9"/> </linearGradient> <linearGradient id="paint6_linear_1_2" x1="16.2708" y1="16.6858" x2="13.446" y2="20.7897" gradientUnits="userSpaceOnUse"> <stop stop-color="#644AF9"/> <stop offset="1" stop-color="#034AFB"/> </linearGradient> <linearGradient id="paint7_linear_1_2" x1="21.4849" y1="12.7682" x2="17.2917" y2="14.7708" gradientUnits="userSpaceOnUse"> <stop stop-color="#9A4BF4"/> <stop offset="1" stop-color="#644AF9"/> </linearGradient> </defs> </svg> </i> <span class="u-flex u-flex-col u-items-start u-text-black u-ml-xs "> <span class="u-text-p6-bold">OpenWidget</span> <span class="u-text-p7">Boost your customer engagement</span> </span> </a> </li> </ul> </div> <div class="u-px-lg u-py-xl u-bg-gray-900"> <p class="b--u-text-md b--u-text-bold u-px-lg u-text-gray-600">Subscribe to our newsletter</p> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Newsletter subscription" data-track-label="Mobile navigation" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="68e71cd045"> <input type="email" autocapitalize="off" autocorrect="off" name="MERGE0" id="newsletter-mobile-MERGE0" class="u-text-p8 u-mb-md success-subscribe__input success-subscribe__email v--right " placeholder="Enter your email"> <button type="submit" class="c-btn v--dark u-w-full" placeholder="enter email">Subscribe</button> </form> </div> <div class="u-mb-md"> <ul class="success-nav__categories u-p-0 u-m-0 u-mb-lg u-border-t"> <li><a href="/success/authors/" class="u-block u-border-b u-text-p6 u-px-lg u-py-sm">Authors</a></li> </ul> </div> <h3 class="u-text-p10 u-text-center u-text-gray-600">Follow us</h3> <div class="u-flex u-items-center u-justify-center u-flex-wrap u-mb-lg"> <a href="https://www.linkedin.com/showcase/success-by-livechat/" class="u-text-black u-mx-sm u-my-xs success-mobile-nav__social__icon" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="LinkedIn" data-action="track#send" ><svg width="27" height="26" viewBox="0 0 27 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M26.3 15.4V25h-5.7v-9c0-2.3-.8-3.9-2.8-3.9-1.6 0-2.5 1-2.9 2-.2.4-.2 1-.2 1.4v9.5H9.1v-17h5.6v2.5c.8-1.2 2-2.8 5-2.8 3.8 0 6.6 2.4 6.6 7.6zM3.2 0C1.2 0 0 1.3 0 3c0 1.5 1.2 2.9 3.1 2.9 2 0 3.2-1.4 3.2-3S5.1 0 3.2 0zM.3 25.1H6v-17H.3v17z" fill="currentColor"/> </svg> </a> <a href="https://www.youtube.com/channel/UCVBKToMYvBpZybYlJQEnHOA?sub_confirmation=1" class="u-text-black u-mx-sm u-my-xs success-mobile-nav__social__icon" target="_blank" data-controller="track" data-track-category="Success" data-track-action="Follow" data-track-label="YouTube" data-action="track#send" ><svg width="27" height="19" viewBox="0 0 27 19" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.4 12.6V5.3L17.5 9l-7 3.6zM26 4s-.3-1.8-1-2.6c-1-1-2.2-1-2.7-1.1-3.6-.3-9.2-.3-9.2-.3S7.6 0 4 .3c-.5 0-1.6 0-2.6 1C.5 2.3.3 4 .3 4S0 6 0 8.2v2c0 2.2.3 4.3.3 4.3s.2 1.8 1 2.6c1 1 2.3 1 2.9 1.1a184.6 184.6 0 0018.1 0c.5 0 1.7 0 2.7-1.1.7-.8 1-2.6 1-2.6s.3-2.1.3-4.3v-2c0-2-.3-4.2-.3-4.2z" fill="currentColor"/> </svg> </a> </div> </div> </div> </nav> <div id="subscribe-modal" class="success-modal u-hidden" aria-hidden="true"> <div class="success-modal--overlay" tabindex="0" data-micromodal-close> <div class="success-modal--dialog u-maxw-8 md:u-maxw-6 u-text-center u-rounded" role="dialog" aria-modal="true"> <button class="success-modal--close" aria-label="Close modal" data-micromodal-close><svg width="32" height="32" viewBox="0 0 16 16" fill="none" data-micromodal-close class="u-w-auto u-hover-lift u-shadow u-round u-m-0" xmlns="http://www.w3.org/2000/svg"> <title>Close</title> <circle cx="8" cy="8" r="8" data-micromodal-close fill="#fff"/> <path data-micromodal-close stroke="#1B1B20" d="M5.24 5.1l5.66 5.66M10.9 5.24L5.24 10.9"/> </svg> </button><div> <div class="u-rounded u-bg-white u-text-black u-text-center u-Py-sm sm:u-Py-md md:u-Py-lg u-px-sm sm:u-Px-md md:u-Px-xl"> <div class="o-container"> <div class="u-px-0"> <img src="/success/subscribe-3.svg" alt="" style="max-width: 335px;" class="u-Mb-sm" /> <h3 class="u-text-p3 u-mb-md u-text-center">Success in your inbox</h3> <p class="u-text-p5 u-text-center">Get monthly insights handpicked by our editorial team. Act on it.</p> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" class="md:u-flex u-maxw-6 u-mx-auto" data-controller="track" data-track-category="Success" data-track-action="Newsletter subscription" data-track-label="Main navigation" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="68e71cd045"> <input type="email" required autocapitalize="off" autocorrect="off" name="MERGE0" id="main-navigation-MERGE0" class="u-text-p8 success-subscribe__input success-subscribe__email v--right u-basis-8 md:u-mr-md u-mb-md md:u-mb-0" placeholder="What's your email?"> <button type="submit" class="c-btn v--dark u-basis-4 u-w-full" placeholder="enter email">Subscribe</button> </form> </div> </div> </div> </div> </div> </div> </div> <main class="success-main"> <div class="home-content u-Pb-lg"> <div class="o-container u-Pt-sm lg:u-Pt-lg"> <article class="category-list-featured-item hover:u-shadow-2xl u-Mb-lg"> <div class="category-list-featured-item__a success-link-overlay"> <img src="/success/_hu1c7e59a9866d1d9f06b2e66c737799e4_0_a775550b655a21ddd305e4a8626be646.jpg" srcset="/success/_hu1c7e59a9866d1d9f06b2e66c737799e4_0_1300b1d1fe0e399f53c79dc3ee123ab9.jpg 2x" width="1144" height="450" alt="Sentiment Analysis for Customer Experience Management" class="category-list-featured-item__image"><div class="category-list-featured-item__details"><div class="u-mb-md u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Grow</span></div><h2 class="category-list-item__title u-text-p3 u-mb-lg"> <a href="/success/sentiment-analysis-for-customer-experience-management/" class="success-link-overlay__a v--no-underline u-text-white">Sentiment Analysis for Customer Experience Management</a> </h2> <div class="category-list-featured-item__meta"> <div class="c-meta"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/author-default-avatar.svg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Marisa Wilson</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" alt=""> <span class="u-text-p8">10 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Feb 9</span> </div> </div> </div> </div> </div> </article></div> <div class="o-container"> <h2 class="u-text-p3 u-Mb-md">Most recent</h2> <div class="home-popular-grid u-Mt-lg"><div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/64935_7063312580824069859_hu83c6972df3af5cbc6caeac2ae653e943_0_564x204_fill_q75_box_smart1.jpg, /success/64935_7063312580824069859_hu83c6972df3af5cbc6caeac2ae653e943_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/64935_7063312580824069859_hu83c6972df3af5cbc6caeac2ae653e943_0_564x282_fill_q75_box_smart1.jpg, /success/64935_7063312580824069859_hu83c6972df3af5cbc6caeac2ae653e943_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/64935_7063312580824069859_hu83c6972df3af5cbc6caeac2ae653e943_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/64935_7063312580824069859_hu83c6972df3af5cbc6caeac2ae653e943_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="All You Need to Know about Text-Based Recommendations for Social Media" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Learn</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">May 21</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/text-based-recommendations-for-social-media/" class="u-text-black v--no-underline success-link-overlay__a">All You Need to Know about Text-Based Recommendations for Social Media</a></h4> <p class="u-text-p7 u-mb-lg">Social media is a window to the rest of the world. Every day, billions of people log in to Instagram, Facebook, TikTok, and other social media platforms to consume news,... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/73634_4868575054288567666_huf5cf7b3a0aa6b7611eaeeee716046b95_0_564x204_fill_q75_box_smart1.jpg, /success/73634_4868575054288567666_huf5cf7b3a0aa6b7611eaeeee716046b95_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/73634_4868575054288567666_huf5cf7b3a0aa6b7611eaeeee716046b95_0_564x282_fill_q75_box_smart1.jpg, /success/73634_4868575054288567666_huf5cf7b3a0aa6b7611eaeeee716046b95_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/73634_4868575054288567666_huf5cf7b3a0aa6b7611eaeeee716046b95_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/73634_4868575054288567666_huf5cf7b3a0aa6b7611eaeeee716046b95_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="How User-Generated Content Helps Improve Ecommerce Product Recommendations" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Automate</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">May 14</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/text-based-recommendations-in-ecommerce/" class="u-text-black v--no-underline success-link-overlay__a">How User-Generated Content Helps Improve Ecommerce Product Recommendations</a></h4> <p class="u-text-p7 u-mb-lg">When you run an ecommerce store, you quickly learn that some customers don’t know what they want to buy until you show it to them. Think of a confused shopper in a... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/120449_11077834970762960963_hu2c333e3991d231c9d137b5c20135ac6a_0_564x204_fill_q75_box_smart1.jpg, /success/120449_11077834970762960963_hu2c333e3991d231c9d137b5c20135ac6a_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/120449_11077834970762960963_hu2c333e3991d231c9d137b5c20135ac6a_0_564x282_fill_q75_box_smart1.jpg, /success/120449_11077834970762960963_hu2c333e3991d231c9d137b5c20135ac6a_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/120449_11077834970762960963_hu2c333e3991d231c9d137b5c20135ac6a_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/120449_11077834970762960963_hu2c333e3991d231c9d137b5c20135ac6a_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="All You Need to Know about Text-Based Recommendation Methods" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Learn</span><span class="u-mr-2xs">10 min read</span> | <span class="u-mx-2xs">May 06</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/recommendation-methods/" class="u-text-black v--no-underline success-link-overlay__a">All You Need to Know about Text-Based Recommendation Methods</a></h4> <p class="u-text-p7 u-mb-lg">In every line of business, anticipating customers' needs puts you in a position to serve them better. The goal of every customer experience and point of interaction... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/121079_13478107945743554818_hu65029e72844ce18c2f93a3823f50b6d1_0_564x204_fill_q75_box_smart1.jpg, /success/121079_13478107945743554818_hu65029e72844ce18c2f93a3823f50b6d1_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/121079_13478107945743554818_hu65029e72844ce18c2f93a3823f50b6d1_0_564x282_fill_q75_box_smart1.jpg, /success/121079_13478107945743554818_hu65029e72844ce18c2f93a3823f50b6d1_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/121079_13478107945743554818_hu65029e72844ce18c2f93a3823f50b6d1_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/121079_13478107945743554818_hu65029e72844ce18c2f93a3823f50b6d1_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="How to Use Text-Based Sentiment Analysis for Ecommerce Communication" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Learn</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Apr 29</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/text-based-recomendations-in-ecommerce-communication/" class="u-text-black v--no-underline success-link-overlay__a">How to Use Text-Based Sentiment Analysis for Ecommerce Communication</a></h4> <p class="u-text-p7 u-mb-lg">To succeed in the competitive ecommerce field, sellers must always have their finger on the pulse of their customers’ opinions. As an ecommerce retailer, it works to your... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/_huea37ef7154389b0abc2c9e0a691c2827_0_ef60bd4fde1c01be117fc06f15fb840b.jpg, /success/_huea37ef7154389b0abc2c9e0a691c2827_0_8fabdb3fd7477388cf3470559d3d6d7a.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/_huea37ef7154389b0abc2c9e0a691c2827_0_26ba2ce3f366a4132694140d172c19fd.jpg, /success/_huea37ef7154389b0abc2c9e0a691c2827_0_2a94f16f4bde7bc1364dec8419b84aac.jpg 2x"> <img src="/success/_huea37ef7154389b0abc2c9e0a691c2827_0_ef60bd4fde1c01be117fc06f15fb840b.jpg" srcset="/success/_huea37ef7154389b0abc2c9e0a691c2827_0_8fabdb3fd7477388cf3470559d3d6d7a.jpg 2x" alt="Are Text-Based Recommendation Systems Effective?" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Learn</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Apr 25</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/effectivness-of-text-based-recommedation-systems/" class="u-text-black v--no-underline success-link-overlay__a">Are Text-Based Recommendation Systems Effective?</a></h4> <p class="u-text-p7 u-mb-lg">Personalized recommendations shape every internet user’s online experience. These users generate a wealth of data by browsing and sharing it with websites and online... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/2149749914_14991458880957475874_huc55dfa606c154dd25def88115eb891d9_0_564x204_fill_q75_box_smart1.jpg, /success/2149749914_14991458880957475874_huc55dfa606c154dd25def88115eb891d9_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/2149749914_14991458880957475874_huc55dfa606c154dd25def88115eb891d9_0_564x282_fill_q75_box_smart1.jpg, /success/2149749914_14991458880957475874_huc55dfa606c154dd25def88115eb891d9_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/2149749914_14991458880957475874_huc55dfa606c154dd25def88115eb891d9_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/2149749914_14991458880957475874_huc55dfa606c154dd25def88115eb891d9_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="Topic Modeling: Extracting Themes and Patterns from Textual Data" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Learn</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Apr 10</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/topic-modeling/" class="u-text-black v--no-underline success-link-overlay__a">Topic Modeling: Extracting Themes and Patterns from Textual Data</a></h4> <p class="u-text-p7 u-mb-lg">If you spent any time on the internet in the last 12 months, you’re of how artificial intelligence (AI) has captured the world’s imagination. Churning out masterful... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/97188_15549499051012771643_hu73a14e95c21b6a50a2d14e173dc4eb33_0_564x204_fill_q75_box_smart1.jpg, /success/97188_15549499051012771643_hu73a14e95c21b6a50a2d14e173dc4eb33_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/97188_15549499051012771643_hu73a14e95c21b6a50a2d14e173dc4eb33_0_564x282_fill_q75_box_smart1.jpg, /success/97188_15549499051012771643_hu73a14e95c21b6a50a2d14e173dc4eb33_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/97188_15549499051012771643_hu73a14e95c21b6a50a2d14e173dc4eb33_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/97188_15549499051012771643_hu73a14e95c21b6a50a2d14e173dc4eb33_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="Understanding Named Entity Recognition: Extracting Key Information from Unstructured Data" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Automate</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Mar 29</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/named-entity-recognition/" class="u-text-black v--no-underline success-link-overlay__a">Understanding Named Entity Recognition: Extracting Key Information from Unstructured Data</a></h4> <p class="u-text-p7 u-mb-lg">If Coleridge wrote “The Rime of the Ancient Mariner” in this century, he would have probably replaced water in “...water, water everywhere” with data. It’s true, data is... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/_hu685ae9a0ea408ae380de1233cc8f007e_0_f304142527d6cfa217730a23b384ae8a.jpg, /success/_hu685ae9a0ea408ae380de1233cc8f007e_0_68d95fe0bf9bcda4f857072ba24638ef.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/_hu685ae9a0ea408ae380de1233cc8f007e_0_460c9c03f55a1b94b67bbed244c3c8e4.jpg, /success/_hu685ae9a0ea408ae380de1233cc8f007e_0_e483a23b8c9e399025f2d499a28fcb5e.jpg 2x"> <img src="/success/_hu685ae9a0ea408ae380de1233cc8f007e_0_f304142527d6cfa217730a23b384ae8a.jpg" srcset="/success/_hu685ae9a0ea408ae380de1233cc8f007e_0_68d95fe0bf9bcda4f857072ba24638ef.jpg 2x" alt="Measuring Success: Key Metrics for Evaluating the Impact of Customer Service Automation" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Learn</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Mar 25</span> | <span class="u-ml-2xs"> Marisa Wilson </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/success-metrics-for-customer-service-automation/" class="u-text-black v--no-underline success-link-overlay__a">Measuring Success: Key Metrics for Evaluating the Impact of Customer Service Automation</a></h4> <p class="u-text-p7 u-mb-lg">Customer service automation is like having a helpful sidekick for your business. It lets customers tackle their questions without always needing a human touch. Taking... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/2149019139_7068806556516767020_hu1d2293f5987218f2b0bfae828cfb4be4_0_564x204_fill_q75_box_smart1.jpg, /success/2149019139_7068806556516767020_hu1d2293f5987218f2b0bfae828cfb4be4_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/2149019139_7068806556516767020_hu1d2293f5987218f2b0bfae828cfb4be4_0_564x282_fill_q75_box_smart1.jpg, /success/2149019139_7068806556516767020_hu1d2293f5987218f2b0bfae828cfb4be4_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/2149019139_7068806556516767020_hu1d2293f5987218f2b0bfae828cfb4be4_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/2149019139_7068806556516767020_hu1d2293f5987218f2b0bfae828cfb4be4_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="Building Trust in Text-based Customer Support: Tips for Authentic Communication" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Learn</span><span class="u-mr-2xs">11 min read</span> | <span class="u-mx-2xs">Mar 12</span> | <span class="u-ml-2xs"> Marisa Wilson </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/trust-building-in-text-based-customer-support/" class="u-text-black v--no-underline success-link-overlay__a">Building Trust in Text-based Customer Support: Tips for Authentic Communication</a></h4> <p class="u-text-p7 u-mb-lg">Customer service has evolved into a defining and important aspect of modern brands, with almost all consumers reporting that it influences where they shop. 86% of... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded-md u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"><picture> <source srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_564x204_fill_q75_box_smart1.jpg, /success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_1128x408_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_564x282_fill_q75_box_smart1.jpg, /success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_1128x564_fill_q75_box_smart1.jpg 2x"> <img src="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_564x204_fill_q75_box_smart1.jpg" srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_1128x408_fill_q75_box_smart1.jpg 2x" alt="Customer Self-Service Portals: Empowering People with Knowledge and Resources" class="success-featured-image"> </picture> </div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-lg u-mt-xl u-text-gray-700"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-md">Automate</span><span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Mar 06</span> | <span class="u-ml-2xs"> Aleksandra Tadrzak </span> </p> <h4 class="u-text-p4 u-mb-lg hover-text-gradient--blue"><a href="/success/customer-self-service-portals/" class="u-text-black v--no-underline success-link-overlay__a">Customer Self-Service Portals: Empowering People with Knowledge and Resources</a></h4> <p class="u-text-p7 u-mb-lg">Modern customers are tech-savvy, informed, and self-sufficient. They prefer to find solutions on their own time, using self-service options, before contacting support... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div><div> <div class="u-rounded u-bg-white u-text-black u-text-center u-Py-sm sm:u-Py-md md:u-Py-lg u-px-sm sm:u-Px-md md:u-Px-xl"> <div class="o-container"> <div class="u-px-0"> <img src="/success/subscribe-3.svg" alt="" style="max-width: 335px;" class="u-Mb-sm" /> <h3 class="u-text-p3 u-mb-md u-text-center">Success in your inbox</h3> <p class="u-text-p5 u-text-center">Get monthly insights handpicked by our editorial team. Act on it.</p> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" class="md:u-flex u-maxw-6 u-mx-auto" data-controller="track" data-track-category="Success" data-track-action="Newsletter subscription" data-track-label="Homepage" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="68e71cd045"> <input type="email" required autocapitalize="off" autocorrect="off" name="MERGE0" id="homepage-MERGE0" class="u-text-p8 success-subscribe__input success-subscribe__email v--right u-basis-8 md:u-mr-md u-mb-md md:u-mb-0" placeholder="What's your email?"> <button type="submit" class="c-btn v--dark u-basis-4 u-w-full" placeholder="enter email">Subscribe</button> </form> </div> </div> </div> </div> <div class="o-container u-Mt-lg"> <div class="u-flex u-flex-col sm:u-flex-row u-items-center"> <img src="/success/cookie.svg" alt="" style="max-width: 64px;" class="u-mx-auto sm:u-mr-lg" /> <p class="u-text-p9 u-My-2xs">We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. By accessing our website, interacting with our Services, you agree to let us and our partners employ cookies and related technologies on your computer or devices. Click the <a href="https://www.livechat.com/legal/cookies-policy/" class="b--u-text-bold" style="color: inherit;">Cookies Policy</a> to check how you can control the use of cookies through your device. To understand how we process your data, including through cookies, and interactions with us, please read our <a href="https://www.livechat.com/legal/privacy-policy/" class="b--u-text-bold" style="color: inherit;">Privacy Policy</a>.</p> </div> </div> </div> </div> </main> <script id="search-results-item" type="text/template"> <a href="{{ relpermalink }}" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black" data-controller="track" data-track-category="Success" data-track-action="Search Result Link" data-track-label="{{ relpermalink }} ({{ query }})" data-action="track#send" > <div class="u-basis-2 u-relative">{{#video}} <img src="/success/icons/play.svg" class="success-search__result__play" alt="Play" width="48"> {{/video}} <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" media="(min-width: 64rem)" > <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_75,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_150,c_fill/{{ featured_image }} 2x" > <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" alt="{{ title }}" class="u-rounded-sm" > </picture> </div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">{{ title }}</h3> <p class="u-text-p8 u-mb-0">{{ summary }}</p> </div> </a> </script> <script id="search-results-empty" type="text/template"> <div class="success-search__result u-px-xl u-py-sm u-text-left u-flex"> <div class="u-basis-2 u-flex u-items-center"> <img src="/success/images/no-results.png" alt="" width="59" height="54" class="success-search__no-result"> </div> <div class="u-basis-10 u-pl-lg"> <h3 class="u-text-p6-bold u-mb-2xs"> Sorry, we can’t find <mark>‘{{ query }}’</mark> </h3> <p class="u-text-p7 u-mb-0">But don’t worry, you may be intrested with these articles:</p> </div> </div> <div class="u-px-xl u-py-xs u-bg-gray-900 u-border-t u-border-b"> <h2 class="u-text-p9-bold u-mb-0 ">POPULAR TOPICS</h2> </div> <a href="/success/text-analytics-industry-report/" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="Success" data-track-action="Search No Results Link" data-track-label="/success/text-analytics-industry-report/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://storage.googleapis.com/statamic-cms-2b95/text/featured_images/2894.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://storage.googleapis.com/statamic-cms-2b95/text/featured_images/2894.jpg 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">The State of Text Analytics: An Industry Report</h3> <p class="u-text-p8">The text analytics industry is experiencing explosive growth, fueled by the ever-increasing volume...</p> </div> </a> <a href="/success/text-based-recommendations-for-social-media/" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="Success" data-track-action="Search No Results Link" data-track-label="/success/text-based-recommendations-for-social-media/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://storage.googleapis.com/statamic-cms-2b95/text/featured_images/64935.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://storage.googleapis.com/statamic-cms-2b95/text/featured_images/64935.jpg 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">All You Need to Know about Text-Based Recommendations for Social Media</h3> <p class="u-text-p8">Social media is a window to the rest of the world. Every day, billions of people log in to...</p> </div> </a> <a href="/success/text-based-recommendations-in-ecommerce/" class="success-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="Success" data-track-action="Search No Results Link" data-track-label="/success/text-based-recommendations-in-ecommerce/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://storage.googleapis.com/statamic-cms-2b95/text/featured_images/73634.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://storage.googleapis.com/statamic-cms-2b95/text/featured_images/73634.jpg 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">How User-Generated Content Helps Improve Ecommerce Product Recommendations</h3> <p class="u-text-p8">When you run an ecommerce store, you quickly learn that some customers don’t know what they want to...</p> </div> </a> </script> <script type="text/javascript"> window.process = { env: { DEBUG: undefined }, }; </script> <script type="text/javascript" defer src="/success/js/main.min.1f58dd4dcf33c1149a4ff86a319d760196cab3d4b4eecd688685e52685d13202.js"></script> <script type="text/javascript"> window._be = window._be || {}; window.__be.id = "602ae14f0e312200065951d7"; (function() { var be = document.createElement('script'); be.type = 'text/javascript'; be.async = true; be.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.chatbot.com/widget/plugin.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(be, s); })(); </script> </body> </html>