CINXE.COM
Smartsupp — Basic chat box settings
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Localization </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9"> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845526"> <h1 class="o-answer__heading"> Basic chat box settings </h1> <div class="helpjuice-table-of-contents-container"> <p> Table of Contents </p> <div class="helpjuice-toc-items"> <a href="#chat-box-appearance-0" data-tag-name="H2"> Chat box - Appearance </a> <a href="#chat-box-options-1" data-tag-name="H2"> Chat box - Options </a> <a href="#customer-satisfaction-rating-2" data-tag-name="H3"> Customer satisfaction rating </a> <a href="#how-to-change-chatbox-language-3" data-tag-name="H3"> How to change chatbox language? </a> <a href="#notifications-on-mobile-devices-4" data-tag-name="H3"> Notifications on mobile devices </a> <a href="#customize-chat-box-texts-5" data-tag-name="H3"> Customize chat box texts </a> <a href="#hide-chat-box-when-you-are-offline-6" data-tag-name="H3"> Hide chat box when you are offline </a> <a href="#hide-chat-box-7" data-tag-name="H3"> Hide chat box </a> <a href="#contact-form-8" data-tag-name="H2"> Contact form </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>After you successfully install Smartsupp <a href="https://www.smartsupp.com/live-chat/">chat</a> on your website, the first thing that you would probably want to do is to set up the appearance and functionality of the chat box. </p><p>You will find the chat box options in <strong>Settings → Chat box</strong></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/bmQj2opobnZvF5mO0kbxYuC68kbVysuV.gif"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/bmQj2opobnZvF5mO0kbxYuC68kbVysuV.gif" alt="" loading="lazy"></a></p><h2 id="chat-box-appearance-0" data-toc="true"><strong>Chat box - Appearance</strong></h2><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>Note: It is possible to <strong>change the position of the chat box</strong> via API with the <strong>PRO </strong>package.</p></div> <div class="helpjuice-callout-delete"> </div> </div><p>In chat box appearance settings you can change the <strong>color gradient (1)</strong> of the chat box as well as the chat box <strong>position (2), general texts (3)</strong>, and <strong>theme (4)</strong>, so it fits your website!</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3356895/1690546543898-color_gradient.png"></figure><div class="helpjuice-callout success"> <div class="helpjuice-callout-body"><p><strong>Note</strong>: There is a preview of how the chat box will look like after your changes, so you can always see what exactly you are changing.</p></div> <div class="helpjuice-callout-delete"> </div> </div><h2 id="chat-box-options-1" data-toc="true"> <br><strong>Chat box - Options</strong> </h2><p>Chat box option settings are divided into two categories - <strong>basic settings (1)</strong> and <strong>advanced settings (2)</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/SbwdhJupIKQbNxfTEGL5Ets7eosA5Zes.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/SbwdhJupIKQbNxfTEGL5Ets7eosA5Zes.jpg" alt="" loading="lazy"></a></p><h3 id="customer-satisfaction-rating-2" data-toc="true"><strong>Customer satisfaction rating</strong></h3><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>This feature is only available in <strong>STANDARD</strong> and <strong>PRO</strong> package.</p></div> <div class="helpjuice-callout-delete"> </div> </div><p>Turn on the agent rating, if you wish to know how well your agents are doing when communicating with visitors of your website. This feature is especially useful when you have multiple agents, and you want to continuously improve the quality of your customer support.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/LCpyGFlff8nB04599yah3eiU4ve0yaaR.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/LCpyGFlff8nB04599yah3eiU4ve0yaaR.png" alt="" loading="lazy"></a></p><h3 id="how-to-change-chatbox-language-3" data-toc="true"><strong>How to change chatbox language?</strong></h3><p>Smartsupp is translated into <a href="/chatbox/chat-box-languages" target="_blank">many languages</a>! We recommend always using the same language of the Smartsupp chat box, as you are using on your website. After you change the language, the whole chat box is automatically translated.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/kC3TAF5BcaK8O1CLgt3ErCFA9wS41h7Q.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/kC3TAF5BcaK8O1CLgt3ErCFA9wS41h7Q.png" alt="" loading="lazy"></a><br>To change chatbox language go to <strong>Settings >> Chat box >> Options </strong>and select one of 43 available languages.<br> </p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3493212/1695207108967-ScreenLanguageSettings_1.png"></figure><h3 class="css-0" id="notifications-on-mobile-devices-4" data-toc="true" data-testid="widget-options-language"> <br><strong>Notifications on mobile devices</strong> </h3><p>In order to increase the engagement of your customers via chatbot and automatic messages, you can choose, how the notifications of automatic messages or <a href="https://www.smartsupp.com/chatbot/">chatbot</a> messages will look on the mobile devices. </p><p>If you want more customers to communicate with your chatbot or you really want to get a customer's attention for some special offer or a big sale, we recommend activating a <strong>pop-up message</strong> option. More engaged visitors mean more conversations and more chances to make a sale!</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/S6BJQc6KJtrDt3PtvY5rpFUNp3l1YcLw.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/S6BJQc6KJtrDt3PtvY5rpFUNp3l1YcLw.jpg" alt="" loading="lazy"></a></p><h3 class="css-0" id="customize-chat-box-texts-5" data-toc="true" data-testid="widget-options-language"><strong>Customize chat box texts</strong></h3><p>If you want to change all or just some texts of the chat box and use your own words, you can simply do it in <strong>Chat box options</strong> <strong> →</strong> <strong>Advanced settings (1) → Customize chat box texts (2). </strong>Also, don't forget to save the changes after!</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/xd4Ve3tTPDcedE2LUPHSeK249w3OvcLk.jpg"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/xd4Ve3tTPDcedE2LUPHSeK249w3OvcLk.jpg" alt="" loading="lazy"></a></p><div class="css-0" data-testid="widget-options-language"> <h3 id="hide-chat-box-when-you-are-offline-6" data-toc="true"><strong>Hide chat box when you are offline</strong></h3> <div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>This feature is only available in <strong>STANDARD</strong> and <strong>PRO</strong> package.</p></div> <div class="helpjuice-callout-delete"> </div> </div> <p>You can use this option, in case you do not want the visitors to contact you when you are not online. The chat box on your website will remain hidden when there are no online agents in your account.<br><br>Go to Settings in your dashboard, then <strong>Chat box</strong> >> <strong>Options</strong> >> <strong>Advanced settings</strong> and change the <strong>position of the slider</strong>.</p> <figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3655803/1700830970834-ScreenHideCBoffline_1.png"></figure><h3 id="hide-chat-box-7" data-toc="true"><strong>Hide chat box</strong></h3> <div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>This feature is only available in <strong>STANDARD</strong> and <strong>PRO</strong> package.</p></div> <div class="helpjuice-callout-delete"> </div> </div> <p>Is your website in development, or are you just currently too busy to provide chat support? No problem! Use this option and hide the chat box from your website until you are ready to answer your visitors’ questions.<br><br>Go to Settings in your dashboard, then <strong>Chat box</strong> >> <strong>Options</strong> >> <strong>Advanced settings</strong> and change the <strong>position of the slider</strong>.</p> <figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3655806/1700831176310-ScreenHideCH_27.png"></figure><p> </p> <h2 id="contact-form-8" data-toc="true"><strong>Contact form</strong></h2> <div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>This feature is only available in <strong>STANDARD</strong> and <strong>PRO</strong> package.</p></div> <div class="helpjuice-callout-delete"> </div> </div> <p>This form is always automatically displayed when you are offline. It requires visitor contact information so you can later reply to their message. <strong>To be able to gather your visitor's contact information also while you're online, it is necessary to enable the Contact form also when you're online.</strong> If you want to find out more about the Contact form, check out our <a href="/chatbox/contact-form">tutorial</a>.</p> <p><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/4662182/Monosnap%2Bwww.kittenseverywhere.com%2B-%2BGoogle%2BChrome.png"></p> <p> </p> <p> </p> <p> </p> </div></div> </div> <div class="o-answer__undertext"> <em> Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? 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