BigCommerce Review 2024: Pros and Cons of the Ecommerce Giant

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class="global-search__inner" id="global-search-inner" data-bing-src="https://ui.customsearch.ai/api/ux/rendering-js?customConfig=6bdb716d-56c1-4d1d-89ec-21b3e0bfedef&market=en-US&version=latest&setLang=EN"> <div class="dots-bars-2"></div> </div> </div> </div> <main class="main has-comments"> <div class="scroll-indicator">   </div> <div class="review-header-wrap"> <header class="review-header review-header--ecommerce has-nav"> <div class="review-header__breadcrumbs container"> <p class="breadcrumbs"><span><span><a href="https://www.tooltester.com/en/">Home</a></span> » <span><a href="https://www.tooltester.com/en/reviews/">Website Builder Ranking</a></span> » <span class="breadcrumb_last" aria-current="page">BigCommerce</span></span></p> </div> <div class="review-header__cover" >   </div> <div class="review-header__inner container"> <div class="review-header__site-logo"> <a href="https://www.tooltester.com/en/" class="review-header__tt-logo"> <span class="sr-only">Tooltester</span> <svg class="icon icon-logo"><use xlink:href="#logo"></use></svg> </a> </div> <div class="review-header__logo"> <a href="https://www.tooltester.com/out/bigcommerce-cta"> <img src="https://www.tooltester.com/wp-content/uploads/2017/09/BigCommerce-logo-dark-200-105.png" loading="lazy" alt="BigCommerce logo"> </a> </div> <div class="review-header__cta"> <a href="https://www.tooltester.com/out/bigcommerce-cta" target="_blank" class="btn btn--quaternary btn--full u-mt0 u-mb0">Try for free</a> </div> <div class="review-header__score"> <span class="review-header__score-label">Rating:</span> <div class="rating-circle rating-circle--large rating-circle--white" style="background: conic-gradient(rgb(26, 28, 33) 92%, rgba(230,230,230) 0 100%)"> <span>4.6</span> </div> </div> <div class="review-header__summary"> <div class="review-header__summary-item"> <a href="#pros-cons" class="review-header__pro-con-anchor"> <p class="review-header__summary-title">The Best</p> <ul class="checklist"> <li>Ton of features</li> <li>Product variants</li> </ul> </a> </div> <div class="review-header__summary-item"> <a href="#pros-cons" class="review-header__pro-con-anchor"> <p class="review-header__summary-title">The Worst</p> <ul class="checklist checklist--cons"> <li>Yearly sales threshold</li> <li>No email marketing tools</li> </ul> </a> </div> <div class="review-header__summary-item review-header__summary-item--pricing"> <p class="review-header__summary-title">Starting From</p> <p class="review-header__starting-from">$29.95</p> </div> </div> <nav class="review-header__nav"> <ul class="review-nav"> <li class="review-nav__item"> <a href="https://www.tooltester.com/en/reviews/bigcommerce/" class="review-nav__link review-nav__link--active "> Review </a> </li> <li class="review-nav__item"> <a href="https://www.tooltester.com/en/reviews/bigcommerce/bigcommerce-pricing/" class="review-nav__link "> Pricing </a> </li> </ul> </nav> </header> </div> <div class="container content-wrap"> <aside class="sidebar review-sidebar-nav"> <div class="sidebar__mobile"> <button class="sidebar__btn" data-toggle="#toc" data-toggle-class="is-active" data-toggle-body-class="toc-open" aria-label="Toggle search" aria-expanded="false" aria-controls="toc"> Table of contents <svg class="icon icon-chevron-down"><use xlink:href="#chevron-down"></use></svg> </button> <a href="https://www.tooltester.com/out/bigcommerce-cta" target="_blank" class="btn btn--quaternary btn--small">Try for free</a> </div> <div class="sidebar__header"> <a href="#reader-comments" class="sidebar__comments"><span class="disqus-comment-count" data-disqus-identifier="13532 http://websitett.wpengine.com/?page_id=13532/"></span> comments</a> </div> <ul class="toc" id="toc"> <li class="toc__item"><a href="#overview" class="toc__link">Overview</a></li> <li class="toc__item"><a href="#screenshots" class="toc__link">Screenshots</a></li> <li class="toc__item"><a href="#pricing" class="toc__link">Pricing</a></li> <li class="toc__item"><a href="#pros-cons" class="toc__link">Pros/cons</a></li> <li class="toc__item"><a href="#rating" class="toc__link">Rating details</a></li> <li class="toc__item"><a href="#conclusion" class="toc__link">Conclusion</a></li> <li class="toc__item"><a href="#recommendation" class="toc__link">Recommendation</a></li> <li class="toc__item"><a href="#examples" class="toc__link">Examples</a></li> <li class="toc__item"><a href="#faq" class="toc__link">FAQ</a></li> <li class="toc__item"><a href="#alternatives" class="toc__link">Alternatives</a></li> <li class="toc__item"><a href="#reader-comments" class="toc__link">Comments</a></li> </ul> </aside> <article class="content"> <div class="review-section-header"> <h1 class="review-section-header__title">BigCommerce Review 2022: <span>Pros and Cons of the Ecommerce Giant</span></h1> <div class="review-section-header__meta"> <span class="review-section-header__date">Last updated: <time datetime="2022-04-05">Apr 5, 2022</time></span> <a href="#updates" class="review-section-header__link">See Updates</a> </div> </div> <div class="author-panel"> <div class="author-panel__content"> <p>This article has been written and researched by our expert tooltesters through a precise methodology. <a href="https://www.tooltester.com/en/tooltester-methodology/">Learn more about our methodology <svg class="icon icon-arrow-right"><use xlink:href="#arrow-right"></use></svg></a></p> </div> <div class="author-panel__group"> <div class="author-card"> <div class="author-card__media"> <img loading="lazy" src="https://www.tooltester.com/wp-content/uploads/2022/07/JOSEP-1-160x160.jpg" alt="Josep Garcia" class="user-avatar"> </div> <div class="author-card__text"> <p class="author-card__author"><a href="https://www.tooltester.com/en/blog/author/josep/">Josep Garcia</a> <span class="author-checkmark" data-tippy-content="<strong>Josep</strong><br>Content Manager<br>M.A. Multimedia Applications (UOC)<br>At Tooltester since 2014<br>94 articles written"><svg class="icon icon-tick"><use xlink:href="#tick"></use></svg></span></p> <p class="author-card__role">Author</p> </div> </div> <div class="author-card"> <div class="author-card__media"> <img loading="lazy" src="https://www.tooltester.com/wp-content/uploads/2022/07/CAI-1-160x160.jpg" alt="Cai Ellis" class="user-avatar"> </div> <div class="author-card__text"> <p class="author-card__author"><a href="https://www.tooltester.com/en/blog/author/cai/">Cai Ellis</a> <span class="author-checkmark" data-tippy-content="<strong>Cai</strong><br>SEO Manager<br>Master in Design for Interactive Media (Middlesex University)<br>At Tooltester since 2021<br>11 articles written"><svg class="icon icon-tick"><use xlink:href="#tick"></use></svg></span></p> <p class="author-card__role">Researcher</p> </div> </div> </div> </div> <section id="overview"> <p class="disclaimer">Tooltester is supported by readers like yourself. We may earn an affiliate commission when you purchase through our links, which enables us to offer our research for free.</p> <p><p><img class="wp-image-96949 size-full aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-review-featured.png" alt="BigCommerce Review" width="700" height="526" /></p> <p>In this comprehensive BigCommerce review we will look at the <strong>features</strong> that BigCommerce offers, it’s <strong>pros and cons</strong> as an ecommerce platform, and finally we’ll preview some <strong>alternatives</strong>, in case it isn’t <a href="https://www.tooltester.com/out/bigcommerce-intro">the right solution</a> for your online store.</p> <p>Why should you trust us? We have <strong>tons of experience of building real world ecommerce stores</strong>, both large and small, and we use a <a href="#our-testing-methodology">meticulous testing process</a> to assess every ecommerce platform according to 20 different criteria!</p> <p>We know that choosing an ecommerce website builder for your online store is a big decision, so <strong>we’ve made sure that this review covers everything</strong> you could possibly need to make the right call!</p> <p>But before we begin, what exactly is BigCommerce?</p> <h2><a id="post-95606-_g6d5nd66hs94"></a>What is BigCommerce?</h2> <p>BigCommerce is an <strong>all-in-one ecommerce solution</strong> for selling physical and digital goods online.</p> <p>This means that it provides <em>everything you need</em>: web hosting, the database for your products, the tools for designing your storefront, plus inventory management, marketing tools, shipping and tax calculations, and much more!</p> <p>BigCommerce is also a SaaS (Software as a Service) platform. This means that to use BigCommerce, you don’t need to download any software. Everything is done through the browser on your computer or the BigCommerce App on your mobile device.</p> <p><img class="aligncenter wp-image-95607" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-website-1.png" alt="BigCommerce website " width="2048" height="1378" /></p> <p style="text-align: center;"><em>The BigCommerce website</em></p> <p>Traditionally, BigCommerce has often been thought of as more of an <em>enterprise</em> solution for bigger online stores. However, as we’ll see, <strong>it has a lot to offer to smaller businesses as well</strong>.</p> <p>So, if you have ambitions to run your own ecommerce business, all you need is something to sell, plus the appropriate BigCommerce plan (for which you pay a monthly subscription fee), and you’re good to go: you can start selling online!</p> <p>You can read more about <a href="https://www.tooltester.com/en/blog/what-is-bigcommerce/">what BigCommerce is</a> (and isn't)! But now let's dive into the full BigCommerce review.</p> </p> </section> <section id="videos" class="block"> <h2>BigCommerce Video Review</h2> <div class="u-bg-cream u-p u-mt-l"> <div class="tabs u-mt0"> <ul class="tabs__nav"> <li class="tabs__switcher is-active" data-tab-index="bigcommerce-video-review" tabindex="0"> BigCommerce Video Review </li> </ul> <div class="tabs__container"> <div class="tabs__content" data-tab-index="bigcommerce-video-review"> <div class="embed-responsive embed-responsive-16by9"> <div class="youtube embed-responsive-item" data-embed="NIl6CQwAf6g"> <div class="play-button"><svg class="icon icon-play"><use xlink:href="#play"></use></svg></div> <div><img loading="lazy" alt="BigCommerce Video Review video" src="https://img.youtube.com/vi/NIl6CQwAf6g/0.jpg"></div> </div> </div> </div> </div> </div> </div> <p><a href="https://www.tooltester.com/out/bicommerce-info" target="_blank">BigCommerce can be tested for 15 days for free here.</a></p> </section> <section id="screenshots" class="block"> <h2>Screenshots</h2> <div class="swiper gallery-swiper"> <div class="swiper-wrapper"> <div class="swiper-slide"> <a href="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-big.png" data-fancybox="gallery" data-caption="BigCommerce Page Builder"> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-big.png" alt="BigCommerce Page Builder" loading="lazy" /> </a> </div> <div class="swiper-slide"> <a href="https://www.tooltester.com/wp-content/uploads/2014/05/bigcommerce-orders-view.jpg" data-fancybox="gallery" data-caption="bigcommerce-orders-view"> <img src="https://www.tooltester.com/wp-content/uploads/2014/05/bigcommerce-orders-view.jpg" alt="bigcommerce-orders-view" loading="lazy" /> </a> </div> <div class="swiper-slide"> <a href="https://www.tooltester.com/wp-content/uploads/2014/05/bigcommerce-edit-blog-post.jpg" data-fancybox="gallery" data-caption="bigcommerce-edit-blog-post"> <img src="https://www.tooltester.com/wp-content/uploads/2014/05/bigcommerce-edit-blog-post.jpg" alt="bigcommerce-edit-blog-post" loading="lazy" /> </a> </div> <div class="swiper-slide"> <a href="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-edit-product-big.png" data-fancybox="gallery" data-caption="BigCommerce Product"> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-edit-product-big.png" alt="BigCommerce Product" loading="lazy" /> </a> </div> <div class="swiper-slide"> <a href="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-big.png" data-fancybox="gallery" data-caption="BigCommerce App Store"> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-big.png" alt="BigCommerce App Store" loading="lazy" /> </a> </div> </div> </div> <div class="swiper gallery-thumbs-swiper"> <div class="swiper-wrapper"> <div class="swiper-slide"> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-big-300x198.png" alt="BigCommerce Page Builder" loading="lazy" /> </div> <div class="swiper-slide"> <img src="https://www.tooltester.com/wp-content/uploads/2014/05/bigcommerce-orders-view-300x92.jpg" alt="bigcommerce-orders-view" loading="lazy" /> </div> <div class="swiper-slide"> <img src="https://www.tooltester.com/wp-content/uploads/2014/05/bigcommerce-edit-blog-post-300x190.jpg" alt="bigcommerce-edit-blog-post" loading="lazy" /> </div> <div class="swiper-slide"> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-edit-product-big-300x153.png" alt="BigCommerce Product" loading="lazy" /> </div> <div class="swiper-slide"> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-big-300x174.png" alt="BigCommerce App Store" loading="lazy" /> </div> </div> </div> </section> <section id="pricing" class="block"> <h2>BigCommerce Pricing</h2> <div class="pricing"> <div class="pricing__row"> <div class="pricing__value"> $29.95 </div> <div class="pricing__description"> <h3 class="pricing__name">Standard</h3> <p>The Standard plan is the entry-level tier, and it includes everything you need to get started. You must be generating <strong>less than $50K in yearly sales</strong> to remain on this plan, otherwise you’ll be automatically bumped up to the next plan…</p> </div> </div> <div class="pricing__row"> <div class="pricing__value"> $71.95 </div> <div class="pricing__description"> <h3 class="pricing__name">Plus</h3> <p>The Plus plan includes everything in the Standard plan, plus:</p> <ul> <li>Customer groups and segmentation (create different experiences for different customers)</li> <li>Abandoned cart saver (email customers who add items to their cart but don’t complete the transaction)</li> <li>Persistent cart (keep items in customer’s carts across different devices)</li> <li>Stored credit cards (save customer’s shipping and billing details for future visits)</li> </ul> <p>You must be generating <strong>less than $180K in yearly sales</strong> to remain on this plan, otherwise you’ll be bumped up to the next plan…</p> </div> </div> <div class="pricing__row"> <div class="pricing__value"> $269.96 </div> <div class="pricing__description"> <h3 class="pricing__name">Pro</h3> <p>The Pro plan includes everything in the Plus plan, plus:</p> <ul> <li>Google customer reviews</li> <li>Product filtering (allow customers to filter products by multiple attributes (e.g. show all Small, Blue, Sweaters)</li> <li>Custom product filtering (allow customers to filter products by multiple <em>custom</em> attributes)</li> </ul> <p>You must be generating <strong>less than $400K in yearly sales</strong> to remain on this plan. For every extra $200K in yearly sales, you’ll pay an extra $150 / month.</p> </div> </div> <div class="pricing__row"> <div class="pricing__value"> Quote </div> <div class="pricing__description"> <h3 class="pricing__name">Enterprise</h3> <p>The Enterprise plan includes everything in the Pro plan, plus:</p> <ul> <li>Price lists (custom pricing for B2B customers)</li> <li>Unlimited API calls (improve synchronization with 3rd party apps)</li> <li>Extra customer support (faster, managed support)</li> <li>API support</li> </ul> </div> </div> </div> <p>BigCommerce offers a <strong>tiered pricing structure, with four different plans</strong>. Which monthly tariff you pay depends on the features you require, and more significantly: the amount of money that your BigCommerce store is generating.</p> <p><strong>Note</strong>: <em>The prices above are the monthly cost of annual contracts. In order to qualify for these prices, you will need to pay the full annual cost in advance (e.g. 12 x $29.95 for the Standard plan).</em></p> <p>So there are four plans to choose from. But the unusual part of the BigCommerce pricing structure is that <strong>you can’t always choose!</strong> When your store reaches a certain threshold of yearly revenue, in the following year you’ll be <strong>bumped up automatically </strong>to the next plan with a higher monthly tariff.</p> <p>In many circumstances, this may not be an issue. As your revenue grows, it makes sense to take advantage of the extra features higher tariffs offer. But if your store is a high revenue, low margin operation, this could be problematic.</p> <h3><a id="post-95606-_z9cctprkftu9"></a>Which BigCommerce plan is best?</h3> <p>Which BigCommerce plan is best for your ecommerce store, will depend very much on the specifics of your business model.</p> <p>However, (as we’ll see <a href="#abandoned-cart-emails">later on in this review</a>), the “abandoned cart saver” feature can recover so much lost revenue that it’s <strong>probably worth choosing the Plus plan</strong> over the Standard plan in many cases, as it’s not that much more expensive.</p> <p>Conversely, I think that for most people just starting out, the extra features of the Pro plan (e.g. Google reviews and advanced product filtering), won’t be worth the significantly higher price you will pay compared to the Plus plan.</p> <p>We look at the different plans in much more detail in our <a href="https://www.tooltester.com/en/reviews/bigcommerce/bigcommerce-pricing/">BigCommerce pricing</a> article, so check that out too!</p> <p>And don’t forget: you can also <a href="https://www.tooltester.com/out/bigcommerce-text">try BigCommerce for free for 14 days</a> before you make a final decision!</p> </section> <section id="pros-cons" class="block"> <h2>BigCommerce Pros & Cons</h2> <div class="tabs"> <ul class="tabs__nav"> <li class="tabs__switcher is-active" data-tab-index="pros" tabindex="0"> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> Pros </li> <li class="tabs__switcher" data-tab-index="cons" tabindex="0"> <svg class="icon icon-cross"><use xlink:href="#cross"></use></svg> Cons </li> </ul> <div class="tabs__container"> <div class="tabs__content" data-tab-index="pros"> <h3>Pros</h3> <ul class="checklist checklist--dividers"> <li> <div class="checklist__content"> <h4>Ton of features</h4> <p>BigCommerce includes more features as standard, than any other ecommerce website builder. This will save you a lot of extra money that you’d otherwise have to spend on third party apps.</p> </div> </li> <li> <div class="checklist__content"> <h4>Product variants</h4> <p>Adding product options and variants is very easy and very flexible. Unlike other alternatives (e.g. Shopify), there’s almost no limit on the number of product variants you can create.</p> </div> </li> <li> <div class="checklist__content"> <h4>Scalability</h4> <p>BigCommerce is a suitable ecommerce platform for both small and big stores. Additionally, if your online store project grows, BigCommerce will comfortably grow with it.</p> </div> </li> <li> <div class="checklist__content"> <h4>No transaction fees</h4> <p>BigCommerce doesn’t charge transaction fees with any of their plans. This can save quite a bit of money, especially for BigCommerce stores with low margins and a lot of transactions.</p> </div> </li> <li> <div class="checklist__content"> <h4>Solid SEO features</h4> <p>When it comes to SEO capabilities, BigCommerce is one of the best store builders we’ve ever tried.</p> </div> </li> </ul> </div> <div class="tabs__content" data-tab-index="cons" style="display:none;"> <h3>Cons</h3> <ul class="checklist checklist--cons checklist--dividers"> <li> <div class="checklist__content"> <h4>Yearly sales threshold</h4> <p>Each BigCommerce plan comes with an annual sales threshold. In other words, you’ll be automatically upgraded to a higher plan if the annual sales limit is exceeded. This can lead to higher than expected costs. More about <a href="https://www.tooltester.com/en/reviews/bigcommerce/bigcommerce-pricing/">BigCommerce pricing</a>.</p> </div> </li> <li> <div class="checklist__content"> <h4>No email marketing tools</h4> <p>Unlike their competitors, BigCommerce doesn’t provide any email marketing tools at all. You’ll need to pay for a third party app.</p> </div> </li> <li> <div class="checklist__content"> <h4>No subscription features</h4> <p>If you want to sell subscriptions or take recurring payments, you’ll need to pay for third party app.</p> </div> </li> <li> <div class="checklist__content"> <h4>No multilingual options</h4> <p>This is not a built-in feature of BigCommerce. The only way of doing this is via a third party app.</p> </div> </li> </ul> </div> </div> </div> </section> <section id="rating" class="block"> <h2>Rating Details</h2> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Ease of use <span class="info-tooltip" data-tippy-content="We look at the sign-up process, instructions and general ease-of-use from a beginners perspective.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 4.5;" aria-label="Ease of use rating is 4.5."></div> </div> <div class="rating-row__description"> <p>Considering the huge amount of features, BigCommerce is pretty easy to use. However, the sheer volume of options can sometimes be a bit overwhelming (e.g. in tax settings).</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Choice and flexibility of templates <span class="info-tooltip" data-tippy-content="Whether their themes are responsive and optimized for selling. We also check if they can be modified via the HTML code.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 4.5;" aria-label="Choice and flexibility of templates rating is 4.5."></div> </div> <div class="rating-row__description"> <p>There are lots of themes. However, there are fewer modern options than their competitors have (e.g. Shopify or also Wix). The themes adapt to mobile devices (responsive) and you will have access to the source files. They provide a visual editor to customize your theme. For example, changing colors, fonts and deciding on your store layout is very easy. A premium theme will cost $150 – $300.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> SEO <span class="info-tooltip" data-tippy-content="We check not only how well you can optimize the general website but also specific product pages.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 5;" aria-label="SEO rating is 5."></div> </div> <div class="rating-row__description"> <p>BigCommerce SEO features are very good, and you’ll be able to customize your title tags, meta-descriptions and URLs. Advanced SEO features like 301 redirects and sitemaps are also available.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Product presentation <span class="info-tooltip" data-tippy-content="Possibility to add product videos and whether it offers a zoom effect for images.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 5;" aria-label="Product presentation rating is 5."></div> </div> <div class="rating-row__description"> <p>BigCommerce allows you to have images and videos to showcase your products. The way they are displayed depends very much on your template.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Product variants <span class="info-tooltip" data-tippy-content="What options and variants you can define (e.g. color, size etc.). Is there a maximum number of possible combinations?">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 5;" aria-label="Product variants rating is 5."></div> </div> <div class="rating-row__description"> <p>It’s really easy to create product options and in contrast to Shopify (which is much more limiting), you can create an almost limitless number of product variants.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Cart function <span class="info-tooltip" data-tippy-content="Whether it features a cart function at all. If yes, can you send a reminder to customers who left their cart without purchasing?">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>The Plus, Pro and Enterprise plans come with an Abandoned Cart Saver functionality. This feature will allow you contact registered customers who did not complete their purchase, which is a very powerful tool.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> User ratings <span class="info-tooltip" data-tippy-content="Can your shoppers leave reviews for the products they purchased?">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>It’s possible to have reviews written by customers.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Article numbers </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Adding your SKUs is possible.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Payment options <span class="info-tooltip" data-tippy-content="The options for your customers to pay.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 5;" aria-label="Payment options rating is 5."></div> </div> <div class="rating-row__description"> <p>You will be able to use online and offline payment methods. PayPal is integrated and BigCommerce accepts online credit card payments with Stripe, Authorize.net and several more. Some of their competitors offer a larger variety of payment gateways. A great advantage is that BigCommerce won’t charge transaction fees themselves.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Sale of digital goods <span class="info-tooltip" data-tippy-content="To sell photos, videos or music, for example.">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Includes a great feature to sell digital products: you are able to limit the downloads and even set an expiration date for the download link.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> SSL encryption <span class="info-tooltip" data-tippy-content="Is https being used for the entire store or for the checkout process only?">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Your entire BigCommerce store will be SSL encrypted and include site wide HTTPS. Third-party certificates can also be installed (e.g. wildcard or multi-domain certificates).</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Customer log-in area <span class="info-tooltip" data-tippy-content="Whether customers can create accounts for easier repeated shopping.">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Visitors are able to create accounts themselves. You can even assign store credit to them. Guest checkout is also possible without an existing customer account.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Coupon codes </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Coupon codes can be created with three options: fixed amount, percentage and free shipping are available. You can set an expiration date and much more.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Shipping cost settings <span class="info-tooltip" data-tippy-content="We check how shippings costs work internationally and also whether there is a real-time cost calculator.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 5;" aria-label="Shipping cost settings rating is 5."></div> </div> <div class="rating-row__description"> <p>Define shipping costs per item, weight, or total order. Live shipping calculation rates are also available for UPS, USPS and FedEx.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Dropshipping </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>There are different free apps available. Some offer additional features (e.g. AliExpress) that will cost extra (~ $10/month).</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Tax settings <span class="info-tooltip" data-tippy-content="Will it calculate the US sales tax automatically? Can VAT prices (as required in the EU for example) also be shown?">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 4.5;" aria-label="Tax settings rating is 4.5."></div> </div> <div class="rating-row__description"> <p>Setting up taxes is a bit complicated. However, BigCommerce offers automatic US sales tax calculation through their partner <a href="https://www.tooltester.com/out/bigcommerce-avalara-tax" target="_blank" rel="noopener">Avalara</a>.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Article management <span class="info-tooltip" data-tippy-content="Whether it tracks what you have in stock and if there is a reminder email when it falls below a threshold.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 5;" aria-label="Article management rating is 5."></div> </div> <div class="rating-row__description"> <p>BigCommerce allows you to track your inventory. You can also track your stocks by product options (e.g., Sizes, Colors, etc.).</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Confirmation emails customizable <span class="info-tooltip" data-tippy-content="To match your branding, it can help to adapt the look & feel of order confirmation emails.">I<span>nfo popup</span></span> </h3> <div class="stars stars--primary stars--large" style="--rating: 5;" aria-label="Confirmation emails customizable rating is 5."></div> </div> <div class="rating-row__description"> <p>Yes, you get complete control over order confirmation emails, with a handy preview function to see how they will look to the customer.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Importing product data <span class="info-tooltip" data-tippy-content="Essential for large stores with many different SKUs.">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Yes, imports with CSV files are possible. With their WebDAV client, you will be able to access the database’s files from your computer, but this is for real geeks.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Exporting product data </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Exporting products is also possible via CSV.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> E-Commerce analysis <span class="info-tooltip" data-tippy-content="Does it offer its own analytics solution? Can you add Google Analytics?">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>BigCommerce provides extensive reporting (even including real-time sales stats). However, you should probably also add Google Analytics.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Exporting order data <span class="info-tooltip" data-tippy-content="So that you’ll be able to import it into your accounting software. Some stores even allow a direct integration.">I<span>nfo popup</span></span> </h3> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> </div> <div class="rating-row__description"> <p>Yes, it is possible to export order data. It also allows store owners to export customer data too in CSV or XML format.</p> </div> </div> <div class="rating-row"> <div class="rating-row__score"> <h3 class="rating-row__title"> Support </h3> <ul class="checklist checklist--tight"> <li >FAQ</li> <li >Chat</li> <li >Email</li> <li >Telephone</li> </ul> </div> <div class="rating-row__description"> <p>You can <a href="https://bigcommerce.zfrcsk.net/4Zvqn" target="_blank" rel="noopener">get support</a> via telephone, email and live chat. These channels are accessible with a personal support PIN. BigCommerce’s community forum and knowledge base are open to everybody.</p> </div> </div> <div class="rating-row rating-row--rating"> <div class="rating-row__score"> <h3 class="rating-row__title"> Total Score </h3> <div class="stars stars--primary stars--large" style="--rating: 4.6;" aria-label="Total Score rating is 4.6."></div> </div> <div class="rating-row__rating"> <div class="rating-circle rating-circle--small rating-circle--cream" style="background: conic-gradient(var(--color-primary) 92%, rgba(230,230,230) 0 100%)"> <span>4.6</span> </div> </div> <div class="rating-row__description"> <p>BigCommerce provides a wide array of features and a lot of flexibility. Therefore, it is suitable for almost every ecommerce project. Keep in mind, though, it does have a bit of a learning curve. You can <a href="https://www.tooltester.com/out/bigcommerce-table" target="_blank" rel="noopener">try BigCommerce for free</a> to see it in action.</p> </div> </div> <h2><a id="post-95606-_uvpwkwx5dxyd"></a>BigCommerce Ease of Use Review</h2> <p>Once you’ve signed up to BigCommerce and logged on for the first time, you’ll be faced with the daunting task of <strong>setting up your online store</strong>. How easy you find this task may determine whether you stick with BigCommerce or jump to another platform.</p> <p>So it’s important that BigCommerce makes it simple!</p> <p><img fetchpriority="high" decoding="async" width="1400" height="768" class="wp-image-95615 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-store-interface-1.png" alt="BigCommerce store interface" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-store-interface-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-store-interface-1-300x165.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-store-interface-1-1024x562.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-store-interface-1-768x421.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-store-interface-1-1200x658.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>The BigCommerce Store Interface</em></p> <p>However, BigCommerce is an extremely powerful platform with a <strong>dizzying array of features and endless opportunities for customization</strong>. And this provides a challenge for their designers and developers: how to incorporate all these options into an interface that’s easy to use.</p> <p>Well, the truth is: how successfully they meet this challenge depends on which part of the interface we look at, the <em>backend</em> or the <em>frontend</em>.</p> <p>The <strong>backend</strong>, where you control the store settings, add products, and manage customers and orders, is <strong>pretty easy to use</strong>. In some areas, <strong>the volume of options can be overwhelming</strong>, but ultimately this is a good thing, as you’ll eventually find a way to do what you want to do!</p> <p>The <strong>frontend</strong>, where you control what the store will look like to the customers, is <strong>less easy to use</strong>. This area is accessed through the ‘Storefront’ option in the main menu and from here you can change the theme, customize the theme and tweak other visual aspects of the site.</p> <p>Most of this is straightforward enough, and it will be relatively familiar to anyone who has used a CMS like <a href="https://www.tooltester.com/en/website-with-wordpress/">WordPress</a>. The problem is that many sellers won’t have this experience, and <strong>it could be a steep learning curve</strong>.</p> <p>Part of the Storefront includes a WYSIWYG (What You See Is What You Get), “Page Builder” which allows you to change the colors, fonts, icons, layouts etc. of your BigCommerce store, with a <strong>live preview</strong> to see the changes as you make them.</p> <p><img decoding="async" width="1400" height="719" class="wp-image-95623 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-1.png" alt="BigCommerce Page Builder" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-1-300x154.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-1-1024x526.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-1-768x394.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-page-builder-1-1200x616.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>The BigCommerce Page Builder</em></p> <p>The Page Builder is perhaps <strong>not as intuitive as other editors</strong> (e.g. <a href="https://www.tooltester.com/en/reviews/shopify/">Shopify</a>). And it doesn’t give you quite as many options (e.g. there are fewer fonts than Shopify) or as many widgets (contact form, email sign up etc.), as other editors.</p> <p>However, as you’ll find with most <a href="https://www.tooltester.com/en/best-ecommerce-website-builder/">ecommerce platforms</a>, these types of page designers always take some getting used to. And despite its limitations, there are still <strong>plenty of options</strong> to make significant visual customizations with the BigCommerce version.</p> <p>Also: don’t forget that if you’re prepared to get under the hood and edit the code (or pay someone else to), there is no end to the customizations you can make, as you also get access to all the source code.</p> <p>In general, <strong>BigCommerce does tend to have a reputation as being more difficult to use than other ecommerce platforms</strong>. However, I think this reputation is a little unfair.</p> <p>When I was testing it extensively for this BigCommerce review, I didn’t find it more difficult to use than Shopify for example, and it’s a walk in the park when compared to CMSs like WordPress (and <a href="https://www.tooltester.com/en/reviews/woocommerce/">WooCommerce</a>).</p> <p>And the great thing is when you do run into problems, their customer support is excellent (<a href="#bigcommerce-customer-support">more on this later</a>).</p> <h2><a id="post-95606-_ysfsqy9rs9z6"></a>BigCommerce Features Review</h2> <p>It would be very disappointing if BigCommerce was easy to use but lacking in useful features! Luckily that’s not the case though.</p> <p>In this section, we’ll take an in-depth look at all the different features BigCommerce offers to build and run your online store, including:</p> <ol> <li>Design Features (Themes)</li> <li>Ecommerce Features</li> <li>Marketing Features</li> <li>Analytics and Reporting Tools</li> <li>Blog and Content Creation Tools</li> <li>SEO Features</li> <li>Security and Backups</li> <li>BigCommerce App Store</li> </ol> <h3><a id="post-95606-_zhxw0e1tv19y"></a>BigCommerce Design Features (Themes)</h3> <p>The general visual appearance of each BigCommerce store is determined by the <em>theme</em> that’s associated with it. You can change themes with the click of a button, and there’s lots of themes to choose from in the <a href="https://www.bigcommerce.com/theme-store/" target="_blank" rel="noopener">BigCommerce Theme Marketplace</a>.</p> <p><img decoding="async" width="1400" height="1037" class="wp-image-95631 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1.png" alt="BigCommerce Theme Marketplace" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1-300x222.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1-1024x758.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1-768x569.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1-122x90.png 122w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1-1200x889.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-marketplace-1-243x180.png 243w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>BigCommerce Theme Marketplace</em></p> <p>At first glance, BigCommerce seems to provide 12 free themes and 191 paid themes, which <strong>range in price from $150 to $300</strong>. However, a closer inspection reveals that these numbers include multiple variations (“styles”) of the same themes.</p> <p>So in actual fact there are <strong>just 5 distinct free themes</strong> and significantly <strong>less than 191 paid themes</strong>! That there are fewer themes than it initially appears obviously isn’t great. But when you install a theme, all its variations will be included, so you’ll usually get several extra styles to play with.</p> <p><img loading="lazy" decoding="async" width="1400" height="1092" class="wp-image-95639 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-styles-1.png" alt="BigCommerce Theme Styles" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-styles-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-styles-1-300x234.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-styles-1-1024x799.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-styles-1-768x599.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-styles-1-1200x936.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-theme-styles-1-231x180.png 231w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>Many themes are simply variations of others</em></p> <p>The 2 or 3 different styles which come with each theme tend to offer the sort of visual variations you could create yourself in the Page Builder, but it’s nice to have these styles produced by professional designers and ready to use.</p> <p><strong>All the themes are responsive</strong>, so you don’t have to worry about how they’re going to look on mobile devices. And you have complete access to the source files, so you can edit them as you choose.</p> <p>In general, the <strong>BigCommerce themes don’t look quite as modern and sleek as some of their competitors</strong> (e.g. Shopify and <a href="https://www.tooltester.com/en/reviews/squarespace-review/ecommerce/">Squarespace</a>). However, there should be enough of them to find something that matches your vision.</p> <p>Personally, I think it would be easier to make a choice if there were options to filter the available themes by style (e.g. minimal, colorful, modern, traditional, muted, bold etc.) as well as industry (e.g. Arts & Crafts, Automotive & Industrial etc.) – this is something other online store and website builders do.</p> <p><img loading="lazy" decoding="async" class="wp-image-95968 size-full aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-theme-2-1.png" alt="BigCommerce example theme" width="1400" height="1300" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-theme-2-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-theme-2-1-300x279.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-theme-2-1-1024x951.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-theme-2-1-768x713.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-theme-2-1-1200x1114.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-theme-2-1-194x180.png 194w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>An example theme</em></p> <p>And if you can’t find a theme you like in the BigCommerce Theme Marketplace, bear in mind that you can also buy BigCommerce themes from third-party marketplaces like <a href="https://www.tooltester.com/out/themeforest-bigcommerce-themes" target="_blank" rel="noopener">themeforest</a> where you can pick some of them up for <strong>less than $40</strong>.</p> <p>For this BigCommerce review, I didn’t test any the themes from the third party marketplaces, but I have used such themes before. In my experience, it’s best to really do your research here. Make sure you read the user reviews carefully and find out the level of customer supoort you will get.</p> <h3><a id="post-95606-_kmzw9vp3ysa"></a>BigCommerce Ecommerce Features</h3> <p>BigCommerce <strong>really shines when it comes to ecommerce features</strong>, offering a depth and breadth of options that’s unmatched by any of its competitors. Sometimes the sheer scale of what you can do feels overwhelming, but ultimately I found that it’s worth the learning curve.</p> <h4><a id="post-95606-_6y26tjr74oct"></a>Adding and Managing Products</h4> <p>Adding products in BigCommerce is <strong>pretty straightforward</strong>. You can import them in bulk from a CSV file (which can be exported from any spreadsheet or other ecommerce platforms). Or you can add them one by one through the BigCommerce interface.</p> <p><img loading="lazy" decoding="async" width="1400" height="889" class="wp-image-95655 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerces-endless-product-options-1.png" alt="BigCommerce's endless product options" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerces-endless-product-options-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerces-endless-product-options-1-300x191.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerces-endless-product-options-1-1024x650.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerces-endless-product-options-1-768x488.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerces-endless-product-options-1-1200x762.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerces-endless-product-options-1-283x180.png 283w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>You can add tons of details for each product</em></p> <p>You <strong>can add a ton of details to each product</strong> including: whether it’s a physical or digital product, price, weight, dimensions, brand, category, description, images, videos, product identifiers (SKU etc.), sale and bulk pricing, tax classification, shipping details, gift wrapping etc.</p> <p>For each product, you can also add <strong>up to 250 product options</strong> (size, color, material etc.), which contrasts with the limited number of variants you can add with other ecommerce platforms (e.g. Shopify which limits you to 3 unless you use a plugin!).</p> <p>You can use these options to create <strong>up to 600 variants of each product</strong>. For example, a “large, red sweater” would be one product variant, defined by two product options (size and color). In contrast, Shopify limits you to 250 product variants.</p> <p><img loading="lazy" decoding="async" width="1400" height="729" class="wp-image-95663 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variant-options-1.png" alt="BigCommerce variant options" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variant-options-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variant-options-1-300x156.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variant-options-1-1024x533.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variant-options-1-768x400.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variant-options-1-1200x625.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>You can also add up to 250 options for each product</em></p> <p>This obviously makes BigCommerce a good choice if you want to sell products that have multiple possible variations:</p> <p><img loading="lazy" decoding="async" width="1400" height="1143" class="wp-image-95671 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variants-1.png" alt="BigCommerce variants" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variants-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variants-1-300x245.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variants-1-1024x836.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variants-1-768x627.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variants-1-1200x980.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-variants-1-220x180.png 220w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>And create up to 600 product variants</em></p> <p>BigCommerce also <strong>natively supports customizations</strong>, so that a customer can specify custom attributes that they would like added to their purchase (for example, personal engravings on jewelry).</p> <p><img loading="lazy" decoding="async" width="1400" height="848" class="wp-image-95679 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-customization-options-1.png" alt="BigCommerce customization options" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-customization-options-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-customization-options-1-300x182.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-customization-options-1-1024x620.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-customization-options-1-768x465.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-customization-options-1-1200x727.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-customization-options-1-297x180.png 297w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>It’s easy to let customers add customisations such as personal engraving</em></p> <p>Beyond that, there is also the <strong>ability to add custom fields</strong> to products to show any extra information about a product, as required.</p> <p>If you want <strong>to sell subscriptions</strong> or implement recurring payments, then <strong>you’ll need to add an app</strong> (which is typically free to install but will charge you a small percentage of each transaction). It’s the same situation with Shopify. Wix, on the other hand, includes this feature.</p> <p>But overall, BigCommerce offers an incredible range of options for adding and managing products, usually without needing to install apps or pay extra. Compared to the competition, <strong>it’s one of the fully featured platforms</strong> in that respect.</p> <h4><a id="post-95606-_cdhzikqyqku7"></a>BigCommerce Categories</h4> <p>It’s <strong>very easy to create categories and subcategories</strong> in BigCommerce. And each category or subcategory is assigned its own webpage which you have total control over (in terms of content, design and SEO).</p> <p>Then, when you add each product to your BigCommerce store, you have the option to assign it to one or more categories or subcategories.</p> <p><img loading="lazy" decoding="async" width="1374" height="622" class="wp-image-95687 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-categories-and-subcategories-2.png" alt="BigCommerce categories and subcategories" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-categories-and-subcategories-2.png 1374w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-categories-and-subcategories-2-300x136.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-categories-and-subcategories-2-1024x464.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-categories-and-subcategories-2-768x348.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-categories-and-subcategories-2-1200x543.png 1200w" sizes="(max-width: 1374px) 100vw, 1374px" /></p> <p style="text-align: center;"><em>Product categories and sub categories are quite intuitive</em></p> <p>However, if you create a new category (or sub category) and want to move multiple existing products into that category in one go, <strong>there’s no easy way to do it</strong>.</p> <p>When I was trying to do this as part of my BigCommerce review, I had to export the products to a CSV, file, edit them there and then re-import them.</p> <p>This contrasts with Shopify, which allows you to automatically add products to categories based on certain conditions being met. However, on the other hand, <strong>Shopify doesn’t even support subcategories without the use of an app</strong>!</p> <h4><a id="post-95606-_ivawcly0u29a"></a>Multi Currency Features</h4> <p>Setting up multi currency payments in BigCommerce is <strong>super easy</strong> (especially compared to Shopify). All you have to do is:</p> <ol> <li>add a currency in the store settings</li> <li>set the prices to be hard-coded or calculated through an exchange rate</li> <li>make sure you have a payment provider set up to accept that currency.</li> </ol> <p>With most BigCommerce themes, you will then immediately see a dropdown on the storefront where a customer can choose which currency they want to see the prices in. Easy!</p> <p><img loading="lazy" decoding="async" width="1170" height="502" class="wp-image-95695 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-currency-dropdown-2.png" alt="BigCommerce multi-currency dropdown" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-currency-dropdown-2.png 1170w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-currency-dropdown-2-300x129.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-currency-dropdown-2-1024x439.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-currency-dropdown-2-768x330.png 768w" sizes="(max-width: 1170px) 100vw, 1170px" /></p> <p style="text-align: center;"><em>It’s simple to set up multicurrency functionality</em></p> <p>As the vendor, <strong>you can also choose</strong> whether the <strong>customer is actually charged in that currency or whether it’s for display only</strong> and the customer is actually charged in the default currency.</p> <h4><a id="post-95606-_deyfjp34fxmy"></a>Multilingual Features</h4> <p>Unfortunately, creating a multilingual online store with BigCommerce <strong>is a bit more complicated</strong> than creating a multi currency online store (especially compared to Shopify).</p> <p>You can set the store’s default language, and whether or not the language displayed should be determined by the shopper’s browser settings. But to actually implement a multi-language store, <strong>you’re entirely dependent on an external app like </strong><a href="https://www.bigcommerce.com/apps/weglot-translate/" target="_blank" rel="noopener"><strong>Weglot</strong></a>.</p> <p>The downside of this is obviously the extra cost (Weglot prices start at $21 a month). However, on the plus side, Weglot is a highly regarded, easy to set up app, which supports over 100 languages, and <strong>both automatic and human translations</strong>.</p> <p><img loading="lazy" decoding="async" width="1298" height="1248" class="wp-image-95703 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-lingual-dropdown-2.png" alt="BigCommerce multi-lingual dropdown" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-lingual-dropdown-2.png 1298w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-lingual-dropdown-2-300x288.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-lingual-dropdown-2-1024x985.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-lingual-dropdown-2-768x738.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-lingual-dropdown-2-1200x1154.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-multi-lingual-dropdown-2-187x180.png 187w" sizes="(max-width: 1298px) 100vw, 1298px" /></p> <p style="text-align: center;"><em>You will need an app to set up multilingual functionality</em></p> <p>With Shopify, you’re limited to 20 languages, and you’ll need to organize the translations yourself. But there’s no need for the extra cost of an app, so I think <strong>this is an area BigCommerce needs to improve</strong>.</p> <p>And since multi currency and multilingual functionality tend to go hand in hand, the fact that BigCommerce only offers one of them as part of its core functionality, is particularly frustrating!</p> <h4><a id="post-95606-_1mn9el2cq79w"></a>Payment Gateways and Transaction Fees</h4> <p>Payment Gateways are third-party companies that <strong>enable you to take electronic payments</strong> (via credit cards etc.), from your customers. Without payment gateways, your ecommerce store won’t be able to make transactions online.</p> <p>BigCommerce supports over <strong>65 payment gateways</strong> out-of-the-box and your customers will be able to pay with a wide range of credit cards, debit cards, and digital and mobile wallets. All the major players are supported, plus many you’ve probably never heard of!</p> <p><img loading="lazy" decoding="async" width="1400" height="1008" class="wp-image-95711 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/paypal-and-stripe-are-the-default-payment-options-1.png" alt="PayPal and Stripe are the default payment options in BigCommerce" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/paypal-and-stripe-are-the-default-payment-options-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/paypal-and-stripe-are-the-default-payment-options-1-300x216.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/paypal-and-stripe-are-the-default-payment-options-1-1024x737.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/paypal-and-stripe-are-the-default-payment-options-1-768x553.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/paypal-and-stripe-are-the-default-payment-options-1-1200x864.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/paypal-and-stripe-are-the-default-payment-options-1-250x180.png 250w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>Paypal and Stripe and the default payment gateways</em></p> <p>The default payment gateway in BigCommerce is <strong>PayPal (powered by Braintree)</strong>, which allows customers to pay directly with cards, wallets or their PayPal account, through a one page, optimized check-out experience, that’s seamlessly integrated into your store.</p> <p>All payment gateways charge transaction fees on purchases (and/or monthly subscription fees). However, <strong>if you use PayPal, you get preferential transaction rates</strong>, which vary according to which BigCommerce Plan you’re on:</p> <ul> <li>2.59% + $0.49 (Standard)</li> <li>2.35% + $0.49 (Plus)</li> <li>2.05% + $0.49 (Pro)</li> <li>2.09% + $0.49 or lower (Enterprise)</li> </ul> <p>Other popular payment gateways that are supported include Stripe, Square, Sezzle, Authorize.Net and Adyen. And of course <strong>digital wallets</strong> such as Google Pay, Apple Pay and Masterplan are also supported.</p> <p><img loading="lazy" decoding="async" width="1400" height="571" class="wp-image-95719" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-digital-wallet-options-1.png" alt="BigCommerce Digital Wallet options" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-digital-wallet-options-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-digital-wallet-options-1-300x122.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-digital-wallet-options-1-1024x418.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-digital-wallet-options-1-768x313.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-digital-wallet-options-1-1200x489.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>BigCommerce supports all the major digital wallets</em></p> <p>Some payment gateways can be a bit of a hassle to set up. However, <strong>it’s worth shopping around as fees and features vary</strong>, and you may find that one is more beneficial to your business than others.</p> <p>Be aware that <strong>some payment gateways aren’t available in all regions</strong> – for instance, Square isn’t available in most European countries, but Stripe is.</p> <h4><a id="post-95606-_psvv82uxo8zg"></a>Offline Transactions</h4> <p>BigCommerce also <strong>supports offline transactions</strong> through bank deposits, cash on delivery, check, money order or payment in store.</p> <p>Unlike Shopify, <strong>BigCommerce doesn’t offer its own POS (Point of Sale) solution</strong> for selling products offline (for example in a bricks and mortar store or a market stall). Instead, it integrates with third-party providers who specialize in this area.</p> <p><img loading="lazy" decoding="async" width="1400" height="597" class="wp-image-95727 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-point-of-sale-integrations-in-the-app-1.png" alt="BigCommerce Point of Sale integrations in the app store" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-point-of-sale-integrations-in-the-app-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-point-of-sale-integrations-in-the-app-1-300x128.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-point-of-sale-integrations-in-the-app-1-1024x437.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-point-of-sale-integrations-in-the-app-1-768x327.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-point-of-sale-integrations-in-the-app-1-1200x512.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>You will need to buy an app for Point of Sale functionality</em></p> <p>The third-party POS solutions that integrate with BigCommerce include <strong>Square, Clover, ShopKeep, Lightspeed Retail, plus several more</strong>, and these solutions provide apps that will smoothly sync your offline and online business.</p> <h4><a id="post-95606-_alha0vwtpyyb"></a>Shipping with BigCommerce</h4> <p>Shipping can be a complicated and frustrating experience for both sellers and buyers. Luckily, <strong>BigCommerce provides a ton of native shipping options</strong> and great integration with the shipping carriers themselves.</p> <p>In BigCommerce, shipping is controlled through the “Shipping Manager” area. Here, you can set up a whole host of options, including:</p> <ul> <li>Free shipping</li> <li>Flat rate shipping (fixed cost per order or item)</li> <li>Ship by (cost based on order value or weight)</li> <li>Pick up in store</li> </ul> <p>You can set up different shipping options for different individual countries, multiple countries or zones within countries (based on provinces or postcodes). As you can see: you can get really granular here, or keep the shipping rules high level and wide-ranging.</p> <p><img loading="lazy" decoding="async" width="1400" height="1253" class="wp-image-95735 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-options-1.png" alt="BigCommerce shipping options" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-options-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-options-1-300x269.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-options-1-1024x916.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-options-1-768x687.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-options-1-1200x1074.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-options-1-201x180.png 201w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>The BigCommerce shipping options are really robust</em></p> <p>Unlike its competitors, BigCommerce provides <strong>real-time shipping calculations for free on all its plans</strong> through integration with the major carriers that operate in the region from which you’re shipping, like UPS, FedEx, etc.</p> <p>And in case the native shipping features are not enough, BigCommerce integrates well with paid apps such <a href="https://www.bigcommerce.com/apps/shipperhq/" target="_blank" rel="noopener">ShipperHQ</a> which offer even more advanced shipping options.</p> <p>Once you’ve taken an order, it will need to be packaged and labeled ready for shipping. The shipping label proves you’ve paid the correct postage and contains important information such as where the package should be shipped to! All of which are particular to the carrier.</p> <p><img loading="lazy" decoding="async" width="1400" height="604" class="wp-image-95743 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-labels-1.png" alt="BigCommerce shipping labels" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-labels-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-labels-1-300x129.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-labels-1-1024x442.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-labels-1-768x331.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-shipping-labels-1-1200x518.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>Printing shipping labels</em></p> <p>If you ship from the US, BigCommerce includes integration with “USPS by Endicia”, which enables you to <strong>print shipping labels for this carrier for free</strong>. This is a bit of a lifesaver: can you imagine having to manually write the address and add the stamps for each package?!</p> <p>Otherwise, you’ll need to use a paid app such as <a href="https://www.bigcommerce.com/apps/shipstation/" target="_blank" rel="noopener">ShipStation</a> which costs $9 a month.</p> <h4><a id="post-95606-_a0s3k9nz1gti"></a>Drop-shipping with BigCommerce</h4> <p>Drop-shipping is a business model which allows you to <strong>sell products without actually keeping them in stock</strong>. Instead, a third-party stores the products and is also responsible for shipping them once you’ve sold them.</p> <p>BigCommerce supports drop-shipping through the use of third party apps such as AliExpress Dropshipping, Printful, Inventory Source, etc. However, I think <strong>other platforms such as Shopify offer more apps and better support for this business model</strong>, (in fact Shopify has its own dropshipping solution, <a href="https://www.tooltester.com/en/blog/oberlo-review/">Oberlo</a>).</p> <h4><a id="post-95606-_jumw1tb28x7k"></a>BigCommerce and Taxes</h4> <p>BigCommerce gives you <strong>complete manual control over the tax rules</strong> for your ecommerce store. You can set up tax rules for groups of countries, individual countries and regions within countries.</p> <p><img loading="lazy" decoding="async" width="1400" height="615" class="wp-image-95751 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-taxes-per-product-1.png" alt="BigCommerce taxes per product" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-taxes-per-product-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-taxes-per-product-1-300x132.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-taxes-per-product-1-1024x450.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-taxes-per-product-1-768x337.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-taxes-per-product-1-1200x527.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>You get complete control over the tax settings for each product</em></p> <p>You can choose to show product prices inclusive or exclusive of tax, and to show or hide taxes in shopping carts and invoices. And you can also create different tax classes which can be applied to individual products (for example, some products might be non-taxable).</p> <p><img loading="lazy" decoding="async" width="2048" height="1164" class="wp-image-95759 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-tax-rules-1.png" alt="BigCommerce tax rules" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-tax-rules-1.png 2048w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-tax-rules-1-300x171.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-tax-rules-1-1024x582.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-tax-rules-1-768x437.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-tax-rules-1-210x120.png 210w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-tax-rules-1-1200x682.png 1200w" sizes="(max-width: 2048px) 100vw, 2048px" /></p> <p style="text-align: center;"><em>You can also set tax rules at a higher level</em></p> <p>Compared to other ecommerce platforms (such as Shopify), BigCommerce seems to offer <strong>more features and more control over your tax rules, out-of-the-box</strong>. However, the amount of options can be overwhelming, and they are perhaps not as easy to understand as other platforms.</p> <p>For more advanced (and more automated) tax rules, you can use an external app such as <a href="https://www.bigcommerce.com/apps/avalara-avatax/" target="_blank" rel="noopener">Avalara AvaTax</a>, which is free for the first 5,000 transactions and supports every major country except Brazil and India. I do want to point out that a few users were complaining about a lack of customer support from Avalara in the app store.</p> <h4><a id="post-95606-_xb5jsobty8c2"></a>BigCommerce and Other Sales Channels</h4> <p>With so many different online platforms to sell products through these days, it’s good to see BigCommerce offering straightforward <strong>integration with a wide range of other channels,</strong> including:</p> <ul> <li>Amazon</li> <li>Ebay</li> <li>Facebook</li> <li>Instagram</li> <li>TikTok</li> <li>Google Shopping</li> <li>Wish</li> <li>Walmart</li> </ul> <p>Most of these require you to install a free app such as <a href="https://www.bigcommerce.com/apps/codisto-linq/" target="_blank" rel="noopener">Codisto</a>, but this is pretty easy and once it’s set up you’ll be able to seamlessly sell or promote your products across these channels while managing everything through BigCommerce. Sweet!</p> <h3><a id="post-95606-_8kg8gn9p5g7a"></a>BigCommerce Marketing Features Review</h3> <p>Beyond the tools that BigCommerce provides to set up your store and sell your products, it also has a range of features to <strong>help with your in-store marketing efforts</strong>. Let’s take a look at those now…</p> <h4><a id="post-95606-_q05szydlmbty"></a>Promotional Banners</h4> <p>You can create simple banners <strong>to highlight special deals and promotions</strong>. These banners can be scheduled to appear at either the top or the bottom of different pages (homepage, specific categories or brands, search results) over particular time frames.</p> <p><img loading="lazy" decoding="async" width="1400" height="555" class="wp-image-95767 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-promotional-banner-1.png" alt="BigCommerce promotional banner" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-promotional-banner-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-promotional-banner-1-300x119.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-promotional-banner-1-1024x406.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-promotional-banner-1-768x304.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-promotional-banner-1-1200x476.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>Promotiomal banners are basic</em></p> <p>I found the positioning of these banners (at the top or the bottom of the page) to be <strong>pretty basic </strong>when I was testing them for this BigCommerce review. If you want something more fancy, such as popups, overlays, sidebars etc., you’ll need to add an app.</p> <h4><a id="post-95606-_tyvjxpwujpa5"></a>Promotional Discounts</h4> <p>It’s also <strong>really easy</strong> to set up promotional discounts (e.g. free shipping for orders over a certain value) with every imaginable type of offer catered for.</p> <p>These promotions can be <strong>automatic or dependent on coupon codes</strong>. There’s a whole load of built-in options such as different types of discounts, targeting specific customer groups, time periods and complementary banner promotions.</p> <h4><a id="post-95606-_m6hwvki5t292"></a>Gift Certificates</h4> <p>BigCommerce also allows you to set up Gift Certificates for your store, enabling customers to <strong>purchase credits for friends and family</strong> according to the currencies, the amounts and with the expiration dates (if any) you specify.</p> <p><img loading="lazy" decoding="async" width="736" height="960" class="wp-image-95775 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-coupons-and-gift-certificates-2.png" alt="BigCommerce coupons and gift certificates" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-coupons-and-gift-certificates-2.png 736w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-coupons-and-gift-certificates-2-230x300.png 230w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-coupons-and-gift-certificates-2-138x180.png 138w" sizes="(max-width: 736px) 100vw, 736px" /></p> <p style="text-align: center;"><em>Coupons and Gift Certificates </em></p> <h4><a id="post-95606-_s0xzihl9om6s"></a>Email Marketing</h4> <p>You’ll get some very <strong>rudimentary email marketing functionality</strong> with BigCommerce, which basically amounts to the ability to save the customer details from the built-in newsletter signup forms on the checkout page and elsewhere on your site.</p> <p>For proper email marketing tools, <strong>you’ll need to install an app</strong> to integrate with a third-party suite such as MailChimp, Omnisend or Active Campaign (check out this article to find the best <a href="https://www.emailtooltester.com/en/email-marketing-services/">email marketing services</a>). There are over 30 email marketing apps in the marketplace, so there’s plenty to choose from.</p> <p>This is in contrast to other ecommerce platforms like Shopify, <a href="https://www.tooltester.com/en/reviews/wix-review/ecommerce/">Wix</a> and Squarespace, which at least allow you to host a proper mailing list and send out newsletters as part of their core functionality. They might be basic, but it’s better than nothing!</p> <h4><a id="abandoned-cart-emails"></a>Abandoned Cart Emails</h4> <p>An “abandoned cart emails” feature is a really valuable asset for any online store. It enables you to send follow-up emails to customers who have added items to their shopping cart but left your website without completing their transaction.</p> <p><img loading="lazy" decoding="async" width="1402" height="870" class="wp-image-95783 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/average-online-shopping-cart-abandonment-rate-over-1.png" alt="Average online shopping cart abandonment rate over time" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/average-online-shopping-cart-abandonment-rate-over-1.png 1402w, https://www.tooltester.com/wp-content/uploads/2022/04/average-online-shopping-cart-abandonment-rate-over-1-300x186.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/average-online-shopping-cart-abandonment-rate-over-1-1024x635.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/average-online-shopping-cart-abandonment-rate-over-1-768x477.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/average-online-shopping-cart-abandonment-rate-over-1-1200x745.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/average-online-shopping-cart-abandonment-rate-over-1-290x180.png 290w" sizes="(max-width: 1402px) 100vw, 1402px" /></p> <p style="text-align: center;"><em>Average Abandoned Cart Rate over time</em></p> <p><a href="https://baymard.com/lists/cart-abandonment-rate" target="_blank" rel="noopener">Research</a> shows that the <strong>average cart abandonment rate is 69.57%</strong>, and that emails which remind visitors about their abandoned cart and try to tempt them back, can have a success rate of up to 15%. So, there is <strong>huge potential to increase your transactions here</strong>!</p> <p>Unfortunately, BigCommerce doesn’t offer abandonment carts emails as part of the cheapest Standard plan; <strong>you’ll need the Plus plan or higher</strong>. I find this frustrating since it’s such a valuable feature and competitors such as Shopify offer it on all their plans.</p> <p><img loading="lazy" decoding="async" width="1400" height="1133" class="wp-image-95791 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/abandoned-cart-email-options-in-bigcommerce-1.png" alt="Abandoned cart email options in BigCommerce" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/abandoned-cart-email-options-in-bigcommerce-1.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/abandoned-cart-email-options-in-bigcommerce-1-300x243.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/abandoned-cart-email-options-in-bigcommerce-1-1024x829.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/abandoned-cart-email-options-in-bigcommerce-1-768x622.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/abandoned-cart-email-options-in-bigcommerce-1-1200x971.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/abandoned-cart-email-options-in-bigcommerce-1-222x180.png 222w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>Abandoned Cart Email includes a nice coupon code option</em></p> <p>Having said that, the BigCommerce abandoned carts email <strong>feature is more advanced than others</strong>, with the ability to send up to three emails to the customer at different times and also to include a coupon code to sweeten the reminder with a discount!</p> <p>You don’t get these extra features with Shopify, for example.</p> <h4><a id="post-95606-_xcixivrh67rm"></a>Google Customer Reviews</h4> <p>Another useful feature, that’s <strong>only available on the Plus plan or higher</strong>, is the ability to collect Google Customer Reviews from people who make purchases from your store. Once a customer’s purchase has been delivered, they will be prompted to review their experience by Google.</p> <p><img loading="lazy" decoding="async" width="706" height="340" class="wp-image-95799 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/google-custer-reviews-2.png" alt="Google Custer Reviews" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/google-custer-reviews-2.png 706w, https://www.tooltester.com/wp-content/uploads/2022/04/google-custer-reviews-2-300x144.png 300w" sizes="(max-width: 706px) 100vw, 706px" /></p> <p style="text-align: center;"><em>Google Customer Reviews increase conversions!</em></p> <p>You’ll need 100 reviews before you’ll get a Google Seller Rating which you can then display on your website, your Search Ads and in Google Shopping. Positive Google Seller ratings <strong>can </strong><a href="https://www.blog.google/products/ads/google-customer-reviews-receive-and/" target="_blank" rel="noopener"><strong>increase your conversions by up to 10%</strong></a>, so this is definitely a feature worth having!</p> <h3><a id="post-95606-_853g884o2dst"></a>BigCommerce Analytics and Reporting Review</h3> <p>BigCommerce offers a <strong>huge range of analytics and reporting features on all price plans</strong>. This is in contrast to Shopify, which limits its best analytics and reporting features to the higher priced plans.</p> <p><img loading="lazy" decoding="async" width="910" height="1690" class="wp-image-95807 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2.png" alt="BigCommerce analytics and reporting interface" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2.png 910w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2-162x300.png 162w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2-551x1024.png 551w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2-768x1426.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2-827x1536.png 827w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2-646x1200.png 646w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-analytics-and-reporting-interface-2-97x180.png 97w" sizes="(max-width: 910px) 100vw, 910px" /></p> <p style="text-align: center;"><em>BigCommerce Analytics is really powerful</em></p> <p>The analytics and reports you’ll get on all BigCommerce plans include:</p> <ul> <li><strong>Merchandising</strong> <strong>Reports</strong> (products sold, orders taken, total revenue, average product price, price range)</li> <li><strong>Marketing</strong> <strong>Reports</strong> (where your customers come from and how they behave in store)</li> <li><strong>Order</strong> <strong>Reports</strong> (order count, units sold, total order revenue, percentage of discounted orders, average order value)</li> <li><strong>Customer</strong> <strong>Reports</strong> (all customer count, new customer count, percentage of new customers, returning customer rate)</li> <li><strong>Purchase Funnel Reports</strong> (Visited > Shopped > Added to Cart > Purchased)</li> <li><strong>Shopping Cart Reports</strong> (all sorts of cart data, including abandoned cart and recovered cart info)</li> <li><strong>In Store Search Reports</strong> (what products visitors are searching for)</li> <li><strong>Sales Tax Reports</strong></li> </ul> <p>For an additional monthly fee (starting at $49), you can get access to even more detailed analytics and reporting using <a href="https://www.bigcommerce.com/insights/" target="_blank" rel="noopener">BigCommerce Insights</a>. And of course, you can also plug your store into Google Analytics, for further conversion tracking data.</p> <h3><a id="post-95606-_d1rtdwd0ac9l"></a>BigCommerce Blog and Content Creation Review</h3> <p>A blog is an important resource, both for engaging with your existing customers and for attracting highly relevant organic traffic (from Google and other search engines), which you have a good chance of converting into new customers!</p> <p>Despite what other BigCommerce reviews mght suggest, BigCommerce provides a <strong>perfectly adequate blogging tool</strong>, which offers all the basics you’ll need for creating simple blog posts and adding essential SEO information.</p> <p><img loading="lazy" decoding="async" width="1732" height="1540" class="wp-image-95815 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-blogging-tool.png" alt="BigCommerce blogging tool" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-blogging-tool.png 1732w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-blogging-tool-300x267.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-blogging-tool-1024x911.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-blogging-tool-768x683.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-blogging-tool-1200x1067.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-blogging-tool-202x180.png 202w" sizes="(max-width: 1732px) 100vw, 1732px" /></p> <p style="text-align: center;"><em>The blogging tool is quite basic</em></p> <p>However, you won’t be able to add any “bells and whistles” to your blog posts. If you need fancy features like maps, galleries, advanced layouts or any widgets, you’ll need to create a page (and generally use apps) rather than a blog post.</p> <p>Shopify, <a href="https://www.tooltester.com/en/reviews/squarespace-review/">Squarespace</a> and other online store builders do offer better solutions for your content marketing efforts.</p> <h3><a id="post-95606-_cnrougos9muz"></a>BigCommerce SEO Features Review</h3> <p>BigCommerce makes a big deal about their Search Engine Optimization (SEO) features. And to be honest: so they should! Because <strong>BigCommerce offers the most flexible and comprehensive SEO tools of all the ecommerce platforms</strong> (read more about <a href="https://www.tooltester.com/en/blog/bigcommerce-seo/">BigCommerce SEO</a>).</p> <p>If you want to benefit from organic traffic, then your site needs to rank well in the search engines, and this means <strong>your website needs to be optimized correctly</strong> for those search engines, especially Google.</p> <p>BigCommerce offers all the basic SEO features that every other platform does: you have full control over page <em>name</em> slugs, page titles, meta descriptions and headers. Likewise, your site will get a free SSL certificate (through Encryption Everywhere or add your own), and automatic redirects when you change a URL to prevent broken links.</p> <p>But unlike Shopify, you have complete control over the <em>entire</em> URL of each page. So while Shopify will always force “products” or “collections” into the URL (e.g. yourshop.com/<strong>products</strong>/product-name), with BigCommerce you can have much shorter URLs, which are generally better for SEO (e.g. yourshop.com/product-name).</p> <p><img loading="lazy" decoding="async" width="1938" height="1210" class="wp-image-95823 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-url-options.png" alt="BigCommerce URL options" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-url-options.png 1938w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-url-options-300x187.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-url-options-1024x639.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-url-options-768x479.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-url-options-1200x749.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-url-options-288x180.png 288w" sizes="(max-width: 1938px) 100vw, 1938px" /></p> <p style="text-align: center;"><em>You get complete control over your URL structure</em></p> <p>While BigCommerce and other BigCommerce reviews make a big deal of this ability to create shorter URLs (because they<em> are</em> “best practice”), in real life it’s not going to be the difference between the success or failure of your SEO efforts. It is nice to have though!</p> <p>More importantly, BigCommerce also offers a <strong>robust category and subcategory system</strong> that is very intuitive, and automatically creates breadcrumb navigation elements that are <strong>very SEO-friendly</strong>.</p> <p><img loading="lazy" decoding="async" width="1400" height="783" class="wp-image-95831 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-breadcrumbs.png" alt="BigCommerce Breadcrumbs" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-breadcrumbs.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-breadcrumbs-300x168.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-breadcrumbs-1024x573.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-breadcrumbs-768x430.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-breadcrumbs-1200x671.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>BigCommerce Breadcrumbs: good for SEO!</em></p> <p>BigCommerce also gives you <strong>one click AMP (Accelerated Mobile Pages) activation</strong> for your Product and Category pages, which can dramatically improve page load time and has been shown to improve rankings in the past.</p> <p>And beyond the other page speed optimizations such as a CDN which most platforms include, BigCommerce also provides <strong>automatic image optimization</strong> through Akamai Image Manager, on all themes using their Stencil theme engine.</p> <p>This automatically resizes your images for the best quality and file size according to the device each customer is using.</p> <h3><a id="post-95606-_u752cz1egv2s"></a>Security and Backups with BigCommerce</h3> <p>One of the great things about an ecommerce platform like BigCommerce (in comparison to a CMS like WordPress), is that they <strong>completely take care of your online security</strong>. Whether it’s the security of their servers or the free SSL certificates for your store, you can rest easy knowing that they will protect everything.</p> <p>Moreover, you don’t need to update your system or extensions (external apps) like you do with WordPress. BigCommerce will take care of this, letting you focus on more productive matters for your business.</p> <p>When it comes to <strong>backups of your store, unfortunately, things are not so hands-off</strong>. Unless you’re prepared to buy an app, backing up your store involves manually exporting each section (products, customers, orders, theme customizations, etc) to CSV files.</p> <p><img loading="lazy" decoding="async" width="1072" height="1206" class="wp-image-95839 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/exporting-products-in-bigcommerce-1.png" alt="Exporting products in BigCommerce" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/exporting-products-in-bigcommerce-1.png 1072w, https://www.tooltester.com/wp-content/uploads/2022/04/exporting-products-in-bigcommerce-1-267x300.png 267w, https://www.tooltester.com/wp-content/uploads/2022/04/exporting-products-in-bigcommerce-1-910x1024.png 910w, https://www.tooltester.com/wp-content/uploads/2022/04/exporting-products-in-bigcommerce-1-768x864.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/exporting-products-in-bigcommerce-1-1067x1200.png 1067w, https://www.tooltester.com/wp-content/uploads/2022/04/exporting-products-in-bigcommerce-1-160x180.png 160w" sizes="(max-width: 1072px) 100vw, 1072px" /></p> <p style="text-align: center;"><em>You have to create backups manually, unless you buy an app</em></p> <p>Even when I was testing it for this BigCommerce review I found this a massive faff. And the truth is: in reality you’re also bound to have forgotten to have done it when you most need it! It’s a much better idea to use an app such as <a href="https://www.bigcommerce.com/apps/backup/">Rewind</a>. I’d really like to see this improved.</p> <h3><a id="post-95606-_dysoutea8d0d"></a>BigCommerce App Store Review</h3> <p>The <a href="https://www.bigcommerce.com/apps/" target="_blank" rel="noopener">BigCommerce App Store</a> contains <strong>more than 1,000 apps</strong>, over a third of which are completely free. Most paid apps charge a recurring monthly fee, with prices ranging from less than $10 to well over $50 a month.</p> <p>So a few paid apps could bump up your monthly expenses considerably!</p> <p>These apps are designed to <strong>extend the core functionality of your online store</strong> and often provide integrations with third-party solutions that specialize in certain areas of ecommerce (email marketing, accounting, shipping, etc).</p> <p><img loading="lazy" decoding="async" width="1400" height="1042" class="wp-image-95847 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store.png" alt="BigCommerce App Store" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-300x223.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-1024x762.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-768x572.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-122x90.png 122w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-1200x893.png 1200w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-app-store-242x180.png 242w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>BigCommerce App Store</em></p> <p>However, the great thing about BigCommerce is that there is so much functionality included in the core product, you are <strong>less likely to depend on apps than with other platforms</strong> (such as Shopify, which has far more apps in their store!).</p> <p>When you do need an app though, there’s a decent variety, with every category you can think of covered and all the big names represented (Mailchimp, QuickBooks, Yotpo, Live Chat etc.).</p> <h2><a id="bigcommerce-customer-support"></a>BigCommerce Customer Support</h2> <p>The BigCommerce <strong>customer support system is robust</strong>. My first interaction with it was actually when my 14-day free trial was about to run out and a support agent rang me up to offer to extend it for 2 months while I continued to build my store. Nice!</p> <p>When you run into a real problem, you’ve got <strong>a lot of support options</strong> to try to solve it. There’s a huge library of online resources, including help center documentation, community forums, email support and even a BigCommerce University (with live coaching).</p> <p>I really like the way that in some support articles on the BigCommerce website, where it explains how to do something, there is a button that will take you to the relevant place in your own store. Very neat!</p> <p><img loading="lazy" decoding="async" width="1400" height="574" class="wp-image-95855 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-articles.png" alt="BigCommerce Support Articles" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-articles.png 1400w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-articles-300x123.png 300w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-articles-1024x420.png 1024w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-articles-768x315.png 768w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-articles-1200x492.png 1200w" sizes="(max-width: 1400px) 100vw, 1400px" /></p> <p style="text-align: center;"><em>Some support documnets provide links to your store!</em></p> <p>For most people though, the most important question is: when I have a problem, how quickly will I be able to communicate with a real person and how quickly and definitively will they be able to solve that problem?!</p> <p>BigCommerce offers <strong>24/7 live chat and phone support,</strong> which you can access directly through the toolbar of your store backend. Phone support is available in 13 specific countries, with one other number for the rest of the world.</p> <p><img loading="lazy" decoding="async" width="482" height="760" class="wp-image-95863 aligncenter" src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-channels-1.png" alt="BigCommerce Support Channels" srcset="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-channels-1.png 482w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-channels-1-190x300.png 190w, https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-support-channels-1-114x180.png 114w" sizes="(max-width: 482px) 100vw, 482px" /></p> <p style="text-align: center;"><em>Email, live chat and phone support: accessed through your store backend</em></p> <p>When we’ve previously <a href="https://www.tooltester.com/en/blog/website-builder-support/">tested the support services of all the major ecommerce platforms</a> in depth, BigCommerce performed averagely. The response time was good and the agents knowledgeable. The only problem was they were too quick to recommend hiring developers to solve issues.</p> </section> <section id="conclusion" class="block"> <h2>BigCommerce Review Conclusion</h2> <p>BigCommerce is one of <strong>the most feature-rich and powerful ecommerce platforms</strong> on the planet. Its only real rival is Shopify in this respect (more on that rivalry below). It doesn’t matter how complicated your ecommerce requirements are: <strong>BigCommerce will be able to provide a solution</strong>.</p> <p>However, this doesn’t mean that it will be the right choice for your online business. To help you make a decision, here’s a list of the things I think BigCommerce does well and the things I think BigCommerce could improve:</p> <h3><a id="post-95606-_o527ix5hyhik"></a>What I like about BigCommerce</h3> <ul> <li><strong>Feature rich</strong>: as part of its core functionality, BigCommerce provides a breadth and depth of features that’s unmatched by any other platform</li> <li><strong>Easy to use</strong>: despite its reputation, I found it easy to do what I needed to do</li> <li>Tons of <strong>product options</strong>: great if you’re selling complicated products or products with lots of variations or customizations</li> <li>Sensible<strong> category and subcategory structure</strong>: good for SEO and store organization</li> <li>Selling in <strong>multiple currencies</strong> is easy</li> <li>Loads of <strong>shipping options</strong>, including real-time shipping calculations and free shipping labels for USPS</li> <li>Complete control over<strong> tax options</strong>: per region, per country, per product, per group etc</li> <li>Powerful <strong>abandoned cart email features</strong>: send different emails at different times with special offers</li> <li>Powerful and extensive <strong>analytics and reporting</strong> included in all plans</li> <li>Comprehensive and flexible <strong>SEO options</strong></li> <li>Responsive and knowledgeable <strong>customer support</strong> available via chat or phone 24/7</li> <li>App store: there are <strong>a lot of apps</strong> to choose from</li> </ul> <h3><a id="post-95606-_4qwq3jcdrhnu"></a>What I don’t like about BigCommerce</h3> <ul> <li>Automatic <strong>price increases</strong>: If your turnover exceeds certain thresholds, you get bumped up to a higher priced plan automatically</li> <li>Limited <strong>themes</strong>: There aren’t enough free themes and the range of paid themes is less impressive than its competitors</li> <li>The <strong>Page Builder</strong> is more difficult to use and less fully featured than other page designers</li> <li>Selling in <strong>multiple languages</strong> is dependent on a paid app</li> <li>Selling <strong>subscriptions or recurring payments</strong> is dependent on a paid app</li> <li>No built-in <strong>POS (Point of Sale)</strong> solution</li> <li>Not the best support for <strong>Drop-Shipping</strong></li> <li>No <strong>email marketing</strong> functionality: you’ll need to use a paid app</li> <li><strong>Abandoned cart email</strong> features not available on the entry-level plan</li> <li>Automatic <strong>backups</strong> are dependent on a paid app</li> </ul> <p><a href="https://www.tooltester.com/out/bigcommerce-cta">> Try BigCommerce for free</a></p> </section> <section id="recommendation" class="block"> <h2>Is BigCommerce the right choice for you?</h2> <div class="tabs"> <ul class="tabs__nav"> <li class="tabs__switcher is-active" data-tab-index="recommended" tabindex="0"> <svg class="icon icon-tick"><use xlink:href="#tick"></use></svg> Recommended If </li> <li class="tabs__switcher" data-tab-index="not-recommended" tabindex="0"> <svg class="icon icon-cross"><use xlink:href="#cross"></use></svg> Not Recommended If </li> </ul> <div class="tabs__container"> <div class="tabs__content" data-tab-index="recommended"> <ul class="checklist"> <li><p>You need a powerful, fully featured ecommerce solution</p> </li> <li><p>You have complex products, shipping and/or tax needs</p> </li> <li><p>You want to sell in multiple currencies</p> </li> <li><p>You aim to grow and expand quickly</p> </li> </ul> </div> <div class="tabs__content" data-tab-index="not-recommended" style="display:none;"> <ul class="checklist checklist--cons"> <li><p>You only have a few, simple products</p> </li> <li><p>You want to sell in multiple languages</p> </li> <li><p>You want to use Drop-Shipping</p> </li> </ul> </div> </div> </div> </section> <section id="examples" class="block"> <div class="examples"> <h2 class="examples__title">BigCommerce Example Sites</h2> <div class="examples__category-list"> <button class="btn btn--pill" data-industry="all">All</button><button class="btn btn--pill" data-industry="Ecommerce">Ecommerce</button> </div> <div class="examples__category-dropdown"> <select id="example-categories-dropdown"> <option value='all'>All</option><option value="Ecommerce">Ecommerce</option> </select> </div> <div class="swiper examples-slider"> <div class="swiper-wrapper"> <div class="swiper-slide" data-filter="Ecommerce"> <div> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-big-1-1024x629.png" alt="Ted Baker UK" loading="lazy"/> </div> <div class="examples-slider__content"> <h3 class="examples-slider__title">Ted Baker UK</h3> <p class="examples-slider__description">Clothes</p> <div class="examples-slider-site-info"> </div> </div> </div> <div class="swiper-slide" data-filter="Ecommerce"> <div> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-big-3-1024x664.png" alt="Auvere Jewelry" loading="lazy"/> </div> <div class="examples-slider__content"> <h3 class="examples-slider__title">Auvere</h3> <p class="examples-slider__description">Jewelry</p> <div class="examples-slider-site-info"> </div> </div> </div> <div class="swiper-slide" data-filter="Ecommerce"> <div> <img src="https://www.tooltester.com/wp-content/uploads/2022/04/bigcommerce-example-big-2-1024x679.png" alt="Autograph Foliages" loading="lazy"/> </div> <div class="examples-slider__content"> <h3 class="examples-slider__title">Autograph Foliages</h3> <p class="examples-slider__description">Plants</p> <div class="examples-slider-site-info"> </div> </div> </div> </div> </div> <div class="examples-pagination swiper-pagination"></div> <div class="examples-slider-prev"></div> <div class="examples-slider-next"></div> </div> </section> <section id="faq" class="accordion block"> <h2>FAQ</h2> <div class="accordion__item"> <button aria-expanded="false" class="accordion__handle" aria-controls="accordion-1" id="what-does-bigcommerce-do"> <h3 class="accordion__title">What does BigCommerce do?</h3> <div class="accordion__icon"> </div> </button> <div class="accordion__body" id="accordion-1" role="region" aria-labelledby="what-does-bigcommerce-do"> <p>BigCommerce is an <a href="https://www.tooltester.com/en/best-ecommerce-website-builder/">ecommerce website builder</a> that provides a complete, “all-in-one” solution for creating and managing online stores. This means it takes care of web hosting, product inventory, payment integrations, shipping and tax options, analytics, security and much more!</p> </div> </div> <div class="accordion__item"> <button aria-expanded="false" class="accordion__handle" aria-controls="accordion-2" id="how-much-is-bigcommerce"> <h3 class="accordion__title">How much is BigCommerce?</h3> <div class="accordion__icon"> </div> </button> <div class="accordion__body" id="accordion-2" role="region" aria-labelledby="how-much-is-bigcommerce"> <p>BigCommerce offers four pricing plans: Standard ($29.95/month), Plus ($79.95/month), Pro ($299.95/month), and Enterprise ($Custom). For more information on how much it costs (and which plan is best), check out our <a href="https://www.tooltester.com/en/reviews/bigcommerce/bigcommerce-pricing/">BigCommerce pricing</a> guide.</p> </div> </div> <div class="accordion__item"> <button aria-expanded="false" class="accordion__handle" aria-controls="accordion-3" id="who-uses-bigcommerce"> <h3 class="accordion__title">Who uses BigCommerce?</h3> <div class="accordion__icon"> </div> </button> <div class="accordion__body" id="accordion-3" role="region" aria-labelledby="who-uses-bigcommerce"> <p>BigCommerce is used by a huge range of companies all around the world including Skullcandy, Sony, Vodafone and Ben & Jerry’s. For more information on this, check out our <a href="https://www.tooltester.com/en/blog/bigcommerce-market-share/">BigCommerce market share</a> article.</p> </div> </div> <div class="accordion__item"> <button aria-expanded="false" class="accordion__handle" aria-controls="accordion-4" id="can-i-use-my-own-domain-with-bigcommerce"> <h3 class="accordion__title">Can I use my own domain with BigCommerce?</h3> <div class="accordion__icon"> </div> </button> <div class="accordion__body" id="accordion-4" role="region" aria-labelledby="can-i-use-my-own-domain-with-bigcommerce"> <p>Yes, you can use your own domain with BigCommerce. You just need to point the domain to BigCommerce from whoever the domain is registered with. You won’t be able to <em>transfer</em> the domain to BigCommerce, though.</p> </div> </div> <div class="accordion__item"> <button aria-expanded="false" class="accordion__handle" aria-controls="accordion-5" id="can-i-sell-cbd-on-bigcommerce"> <h3 class="accordion__title">Can I sell CBD on BigCommerce?</h3> <div class="accordion__icon"> </div> </button> <div class="accordion__body" id="accordion-5" role="region" aria-labelledby="can-i-sell-cbd-on-bigcommerce"> <p>Yes, you have been able to sell CBD and hemp-based products on BigCommerce since 2019.</p> </div> </div> <div class="accordion__item"> <button aria-expanded="false" class="accordion__handle" aria-controls="accordion-6" id="is-it-easy-to-downgrade-my-bigcommerce-plan"> <h3 class="accordion__title">Is it easy to downgrade my BigCommerce plan?</h3> <div class="accordion__icon"> </div> </button> <div class="accordion__body" id="accordion-6" role="region" aria-labelledby="is-it-easy-to-downgrade-my-bigcommerce-plan"> <p>You can <strong>downgrade your BigCommerce plan at any time</strong>, as long as the sum value of all your sales over the previous 12 months has not exceeded the limits set in the plan that you wish to downgrade to. More information on <a href="https://support.bigcommerce.com/s/article/How-do-I-upgrade-my-stores-plan?language=en_US" \l "downgrading">downgrading your BigCommerce plan</a>.</p> </div> </div> </section> <section id="alternatives" class="block"> <h2>BigCommerce Alternatives</h2> <div class="grid grid--three-col grid--gap-s u-mt-xl u-mb-xl"> <div class="card card--alternative"> <a target="_blank" class="card__logo-link" href="https://www.tooltester.com/out/shopify-logo"> <img loading="lazy" src="https://www.tooltester.com/wp-content/uploads/2017/08/shopify_review.png" alt="shopify"> </a> <div class="stars" style="--rating: 4.7;" aria-label="Rating of this product is 4.7 out of 5."></div> <a href="https://www.tooltester.com/en/reviews/shopify/" class="btn btn--text-small">Read review</a> </div> <div class="card card--alternative"> <a target="_blank" class="card__logo-link" href="https://www.tooltester.com/out/bluehost-woocommerce-logo"> <img loading="lazy" src="https://www.tooltester.com/wp-content/uploads/2017/09/woocommerce.png" alt="woocommerce"> </a> <div class="stars" style="--rating: 4.4;" aria-label="Rating of this product is 4.4 out of 5."></div> <a href="https://www.tooltester.com/en/reviews/woocommerce/" class="btn btn--text-small">Read review</a> </div> <div class="card card--alternative"> <a target="_blank" class="card__logo-link" href="https://www.tooltester.com/out/wix-store-logo"> <img loading="lazy" src="https://www.tooltester.com/wp-content/uploads/2017/08/wix.png" alt="wix"> </a> <div class="stars" style="--rating: 4.4;" aria-label="Rating of this product is 4.4 out of 5."></div> <a href="https://www.tooltester.com/en/reviews/wix-review/ecommerce/" class="btn btn--text-small">Read review</a> </div> </div> <h3><a id="post-95606-_pnea75m53b9e"></a>Shopify</h3> <p>The most obvious alternative to BigCommerce is Shopify. And that’s because they’re both <strong>very similar products</strong>, aimed at similar audiences, with similar functionality and with similarly priced plans.</p> <p>So how do you decide between them?</p> <p>The truth is: it’s less a case of which one is better than the other, and more a case of which one excels in the areas which are most critical to your business requirements. Both of them will ultimately be able to provide all the functionality you need. But in some cases, <strong>you may need to pay extra for an app</strong>.</p> <p>So it’s worth taking a <strong>good look at the core functionality</strong> of each one and identifying where the important gaps are for your business. Read our <a href="https://www.tooltester.com/en/blog/shopify-vs-bigcommerce/">Shopify vs BigCommerce</a> article for more on this!</p> <h3><a id="post-95606-_cmccdoigbgim"></a>WooCommerce</h3> <p>If you’ve already got a WordPress website, then it’s worth taking a long hard look at WooCommerce before you decide to go with BigCommerce (or any other ecommerce website builder).</p> <p>That’s because WooCommerce is a powerful ecommerce solution that’s <strong>specifically designed to integrate with WordPress</strong>. However, even if you don’t already have a WordPress website, WooCommerce has certain qualities that might make it a good choice over BigCommerce.</p> <p>Since WordPress provides the <strong>best multilingual support</strong>, it’s a great choice if your online store needs to be available in several languages. It’s also much cheaper than BigCommerce (<strong>it’s free</strong>!).</p> <p>There are downsides too, though. It’s <strong>more complicated</strong> to set up and use, there’s less support, and it’s not as fast, being the first three that come to mind. Check out our <a href="https://www.tooltester.com/en/reviews/woocommerce/">WooCommerce review</a>, and our <a href="https://www.tooltester.com/en/blog/woocommerce-vs-bigcommerce/">WooCommerce vs BigCommerce comparison</a>, for more on this!</p> <h3><a id="post-95606-_38j6muxomcss"></a>Wix Ecommerce</h3> <p>If you’re planning on building a small online store, then you should consider Wix. It’s specifically designed for beginners, so it’s really easy to set up and use. However, it’s still packed full of features (including some that require a paid app in BigCommerce and Shopify).</p> <p>Wix Ecommerce won’t scale upwards as well as BigCommerce, but it’s cheaper, it gives you more control over the design of your ecommerce store, and it’s a good choice if the store won’t be the main part of your website. Find out more in our <a href="https://www.tooltester.com/en/reviews/wix-review/ecommerce/">Wix Ecommerce review</a>.</p> <h2><a id="our-testing-methodology"></a>Our Testing Methodology</h2> <p>In order to fully test and review BigCommerce as an ecommerce platform and website builder, <strong>we created our own online store</strong> and measured its performance against <strong>20 different criteria</strong>.</p> <p>These included (but were not limited to), pricing, ease of use, design, ecommerce and marketing features, analytics and SEO tools, security and backup options, customer support and performance.</p> <p>To evaluate BigCommerce customer support, we formulated a series of queries and then checked their knowledge base and <strong>contacted them through every available support channel</strong> (email, live chat, phone), to see how quick and easy it was to get answers!</p> <p>We do this for every ecommerce platform and website builder, so we can determine <a href="https://www.tooltester.com/en/blog/website-builder-support/">who has the best customer support</a>.</p> <p>To evaluate BigCommerce website performance, we use various tools including <a href="https://gtmetrix.com/" target="_blank" rel="noopener">GTMetrix</a>, <a href="https://tools.pingdom.com/" target="_blank" rel="noopener">Pingdom</a>, <a href="https://webpagetest.org/" target="_blank" rel="noopener">WebPageTest</a> and <a href="https://pagespeed.web.dev/" target="_blank" rel="noopener">Google PageSpeed Insights</a> to measure <strong>load speed</strong>, and StatusCake to measure <strong>uptime</strong> over a 12-month period.</p> <p>Again, we do this for every ecommerce platform and website builder, so we can determine <a href="https://www.tooltester.com/en/blog/website-speed-experiment/">who has the best website speeds</a>. This is an important metric, as our statistics indicate that <a href="https://www.tooltester.com/en/blog/website-loading-time-statistics/">fast website loading times are vital</a> for the success of your ecommerce store!</p> <p>We also conducted our tests across multiple desktop and mobile devices to evaluate the BigCommerce store’s <strong>cross-platform performance</strong>.</p> <p>All this forms a part of our meticulous and unbiased <a href="https://www.tooltester.com/en/tooltester-methodology/">testing methodology</a>, which we apply across all the tools and platforms we review, to guarantee you honest and trustworthy recommendations!</p> </section> <section id="authors" class="block author-detail-block"> <div class="block__title"> <h2>The authors</h2> <a href="https://www.tooltester.com/en/about-us/" class="btn u-desktop-only">Learn more about us</a> </div> <div class="author-row"> <div class="author-row__profile"> <img loading="lazy" src="https://www.tooltester.com/wp-content/uploads/2022/07/JOSEP-250x300.png" alt="Josep Garcia" class="user-profile"width="125" height="150"> </div> <div class="author-row__bio"> <h3 class="author-row__name"><a href="https://www.tooltester.com/en/blog/author/josep/">Josep Garcia</a> <span class="author-checkmark" data-tippy-content="<strong>Josep</strong><br>Content Manager<br>M.A. Multimedia Applications (UOC)<br>At Tooltester since 2014<br>94 articles written"><svg class="icon icon-tick"><use xlink:href="#tick"></use></svg></span></h3> <p class="author-row__title">Content Manager</p> <p class="author-row__description">Hi there, I am Josep Garcia. Since 2014 I've been testing and writing about website builders and hosting services, and I share all my learnings at Tooltester.com. Today I am not an active staff member anymore, but I do hope you enjoyed this article. And if you have any questions, please leave me a comment below.</p> </div> </div> <div class="author-row"> <div class="author-row__profile"> <img loading="lazy" src="https://www.tooltester.com/wp-content/uploads/2022/07/CAI-250x300.png" alt="Cai Ellis" class="user-profile"width="125" height="150"> </div> <div class="author-row__bio"> <h3 class="author-row__name"><a href="https://www.tooltester.com/en/blog/author/cai/">Cai Ellis</a> <span class="author-checkmark" data-tippy-content="<strong>Cai</strong><br>SEO Manager<br>Master in Design for Interactive Media (Middlesex University)<br>At Tooltester since 2021<br>11 articles written"><svg class="icon icon-tick"><use xlink:href="#tick"></use></svg></span></h3> <p class="author-row__title">SEO Manager</p> <p class="author-row__description">Hi! My name is Cai. Over the years, I've used countless hosting providers, built innumerable ecommerce stores and picked up a bit of SEO know-how too. If you've got questions about these or any related subjects, I'll be happy to help!</p> </div> </div> <a href="https://www.tooltester.com/en/about-us/" class="btn author-detail-block__btn btn--center u-mobile-only">Learn more about us</a> </section> <section id="updates" class="updates-block block"> <div class="updates-block__inner"> <div class="updates-block__header"> <p>We keep our content up to date</p> <button class="updates-block__seach-btn" data-toggle="#latest-updates" data-toggle-class="is-active" aria-label="Toggle updates" aria-expanded="false" aria-controls="latest-updates"> <span>See latest updates</span> <svg class="icon icon-chevron-down"><use xlink:href="#chevron-down"></use></svg> </button> </div> <div class="updates-block__body" id="latest-updates"> <p>05 Apr 2022 – Complete re-review<br /> 04 Feb 2020 – Price increase for the Pro plan<br /> 19 Nov 2018 – New style and layout editor<br /> 28 Mar 2017 – Pros & Cons added<br /> 27 Mar 2017 – Yearly sales threshold information added<br /> 20 Mar 2017 – Now it offers Https sitewide with all plans<br /> 18 Jan 2017 – General update<br /> 22 Apr 2016 – New branding<br /> 01 Feb 2016 – New Pro plan added<br /> 26 Nov 2015 – Bigcommerce removed transaction fees for Starter plan.<br /> 19 Aug 2015 – Initial review of the Bigcommerce online shop</p> </div> </div> </section> <div id="methodology" class="block"> <div class="well well--border"> <h3>THE BEHIND THE SCENES OF THIS REVIEW</h3> <p><p>This article has been written and researched following a precise methodology.</p> </p> <a href="https://www.tooltester.com/en/tooltester-methodology/" class="btn"> Our methodology </a> </div> </div> </article> </div> <section id="reader-comments" class="comments"> <div class="comments__inner"> <h2 class="u-mb">Comments</h2> <div id="disqus_thread"></div> <script> const disqusInstance = { post_url: "https://www.tooltester.com/en/reviews/bigcommerce/", post_id: "13532 http://websitett.wpengine.com/?page_id=13532/", page_title: "BigCommerce", init: function() { document.addEventListener('DOMContentLoaded', () => { this.addEvents(); }); }, addEvents: function() { this.loadDisqus(); }, loadDisqus: function() { this.disqus_observer = new IntersectionObserver((entries) => { if(entries[0].isIntersecting) { let post_url = this.post_url; let post_id = this.post_id; let page_title = this.page_title; window.disqus_config = function() { this.page.url = post_url; this.page.identifier = post_id; this.page.title = page_title; }; (function() { var d = document, s = d.createElement('script'); s.src = 'https://cmstestlabor.disqus.com/embed.js'; s.setAttribute('data-timestamp', +new Date()); (d.head || d.body).appendChild(s); })(); this.disqus_observer.disconnect(); } }, { threshold: [0] }); this.disqus_observer.observe(document.querySelector("#disqus_thread")); }, }; disqusInstance.init(); </script> <script id="dsq-count-scr" src="//cmstestlabor.disqus.com/count.js" async></script> </div> </section> <script type="application/ld+json">[{"@context":"http:\/\/schema.org\/","@type":"WPHeader","position":"1","headline":"BigCommerce"},{"@context":"http:\/\/schema.org","@type":"WPFooter","position":"3","cssSelector":"footer","@id":"#white-footer","copyrightHolder":"ToolTester Network","publisher":"ToolTester Network","copyrightYear":"2009","url":"https:\/\/www.tooltester.com\/en\/contact\/"},{"@context":"http:\/\/schema.org","@type":"Article","@id":"https:\/\/www.tooltester.com#article","headline":"BigCommerce","name":"BigCommerce","description":"Our BigCommerce review will let you know if it's the right tool to build your online store. 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does BigCommerce do?","acceptedAnswer":{"@type":"Answer","text":"BigCommerce is an ecommerce website builder that provides a complete, \u201call-in-one\u201d solution for creating and managing online stores. This means it takes care of web hosting, product inventory, payment integrations, shipping and tax options, analytics, security and much more!"}},{"@type":"Question","name":"How much is BigCommerce?","acceptedAnswer":{"@type":"Answer","text":"BigCommerce offers four pricing plans: Standard ($29.95\/month), Plus ($79.95\/month), Pro ($299.95\/month), and Enterprise ($Custom). For more information on how much it costs (and which plan is best), check out our BigCommerce pricing guide."}},{"@type":"Question","name":"Who uses BigCommerce?","acceptedAnswer":{"@type":"Answer","text":"BigCommerce is used by a huge range of companies all around the world including Skullcandy, Sony, Vodafone and Ben & Jerry’s. For more information on this, check out our BigCommerce market share article."}},{"@type":"Question","name":"Can I use my own domain with BigCommerce?","acceptedAnswer":{"@type":"Answer","text":"Yes, you can use your own domain with BigCommerce. You just need to point the domain to BigCommerce from whoever the domain is registered with. You won\u2019t be able to transfer the domain to BigCommerce, though."}},{"@type":"Question","name":"Can I sell CBD on BigCommerce?","acceptedAnswer":{"@type":"Answer","text":"Yes, you have been able to sell CBD and hemp-based products on BigCommerce since 2019."}},{"@type":"Question","name":"Is it easy to downgrade my BigCommerce plan?","acceptedAnswer":{"@type":"Answer","text":"You can downgrade your BigCommerce plan at any time, as long as the sum value of all your sales over the previous 12 months has not exceeded the limits set in the plan that you wish to downgrade to. 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BigCommerce Review 2024: Pros and Cons of the Ecommerce Giant