Issue - New mail queue showing widget showing items, but nothing in the mail queue

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It may not display this or other websites correctly.<br />You should upgrade or use an <a href="https://www.google.com/chrome/" target="_blank" rel="noopener">alternative browser</a>.</div> <div class="p-body-header"> <div class="p-title "> <h1 class="p-title-value"><span class="label label--orange" dir="auto">Issue</span><span class="label-append"> </span>New mail queue showing widget showing items, but nothing in the mail queue</h1> </div> <div class="p-description"> <ul class="listInline listInline--bullet"> <li> <i class="fa--xf far fa-user" aria-hidden="true" title="Thread starter"></i> <span class="u-srOnly">Thread starter</span> <a href="/members/inspyred.380545/" class="username u-concealed" dir="auto" data-user-id="380545" data-xf-init="member-tooltip">inspyred</a> </li> <li> <i class="fa--xf far fa-clock" aria-hidden="true" title="Start date"></i> <span class="u-srOnly">Start date</span> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/" class="u-concealed"><time class="u-dt" dir="auto" datetime="2024-11-25T19:49:19-0800" data-time="1732592959" data-date-string="Nov 25, 2024" data-time-string="7:49 PM" title="Nov 25, 2024 at 7:49 PM">Yesterday at 7:49 PM</time></a> </li> </ul> </div> </div> <div class="p-body-main "> <div class="p-body-contentCol"></div> <div class="p-body-content">  <script type="text/javascript">if (!window.AdButler){(function(){var s = document.createElement("script"); 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color: #d18c47"> <span class="avatar-u380545-m" role="img" aria-label="inspyred">I</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/inspyred.380545/" class="username " dir="auto" data-user-id="380545" data-xf-init="member-tooltip">inspyred</a></h4> <h5 class="userTitle message-userTitle" dir="auto">New Pleskian</h5> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955127" rel="nofollow" > <time class="u-dt" dir="auto" datetime="2024-11-25T19:49:19-0800" data-time="1732592959" data-date-string="Nov 25, 2024" data-time-string="7:49 PM" title="Nov 25, 2024 at 7:49 PM">Yesterday at 7:49 PM</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955127" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/955127/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955127" rel="nofollow"> #1 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-955127" data-lb-caption-desc="inspyred · Nov 25, 2024 at 7:49 PM"> <div class="message-fields message-fields--before"> <dl class="pairs pairs--columns pairs--fixedSmall pairs--customField" data-field="os"> <dt>Server operating system version</dt> <dd>Almalinux 9.5</dd> </dl> <dl class="pairs pairs--columns pairs--fixedSmall pairs--customField" data-field="Plesk_version"> <dt>Plesk version and microupdate number</dt> <dd>Plesk Obsidian 18.0.65 Update #1</dd> </dl> </div> <article class="message-body js-selectToQuote"> <div > <div class="bbWrapper">Hi All, I have been using Plesk for a few years now without any serious problems, however on Friday last week after updating to AlmaLinux 9.5 I've started having issues with postfix and mail getting stuck in outbox. I need to restart the postfix service regularly for emails to keep flowing, also I've noticed the Mail Queue widget on the dashboard shows items in the queue, but when I click "Try the new mail queue now" button, there are no items in the queue per below screenshots.<br /> <br /> <a href="https://talk.plesk.com/attachments/1732591161731-png.27462/" target="_blank"><img src="https://talk.plesk.com/data/attachments/26/26188-d8448015c084f5241860d984ffcb0fff.jpg" class="bbImage " style="" alt="1732591161731.png" title="1732591161731.png" width="138" height="100" loading="lazy" /></a><br /> <br /> <a href="https://talk.plesk.com/attachments/1732591188472-png.27463/" target="_blank"><img src="https://talk.plesk.com/data/attachments/26/26189-c41e3314fb8ca9831d322be609e1a496.jpg" class="bbImage " style="" alt="1732591188472.png" title="1732591188472.png" width="254" height="100" loading="lazy" /></a><br /> I've also noticed these errors popping up regularly in my log browser, if anyone is able to shed some light on the situation or point me in the right direction i'll be much appreciative.<br /> <br /> <a href="https://talk.plesk.com/attachments/1732591276567-png.27464/" target="_blank"><img src="https://talk.plesk.com/data/attachments/26/26190-df2dbf98e2b87dc95ef1bfb99682b5d8.jpg" class="bbImage " style="" alt="1732591276567.png" title="1732591276567.png" width="1125" height="46" loading="lazy" /></a><br /> <a href="https://talk.plesk.com/attachments/1732591422044-png.27465/" target="_blank"><img src="https://talk.plesk.com/data/attachments/26/26191-52a8706a880ef4f0d5be389bc4b703bc.jpg" class="bbImage " style="" alt="1732591422044.png" title="1732591422044.png" width="1482" height="60" loading="lazy" /></a></div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="Sebahat.hadzhi" data-content="post-955156" id="js-post-955156" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/955156/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/" /> <span class="u-anchorTarget" id="post-955156"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/sebahat-hadzhi.354507/"> <meta itemprop="url" content="https://talk.plesk.com/members/sebahat-hadzhi.354507/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/sebahat-hadzhi.354507/" class="avatar avatar--m" data-user-id="354507" data-xf-init="member-tooltip"> <img src="/data/avatars/m/354/354507.jpg?1722580453" srcset="/data/avatars/l/354/354507.jpg?1722580453 2x" alt="Sebahat.hadzhi" class="avatar-u354507-m" width="96" height="96" loading="lazy" itemprop="image" /> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/sebahat-hadzhi.354507/" class="username " dir="auto" data-user-id="354507" data-xf-init="member-tooltip"><span class="username--staff username--moderator username--admin" itemprop="name">Sebahat.hadzhi</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">Community Manager</h5> <div class="userBanner userBanner--staff message-userBanner" dir="auto" itemprop="jobTitle"><span class="userBanner-before"></span><strong>Staff member</strong><span class="userBanner-after"></span></div> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955156" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2024-11-26T08:18:26-0800" data-time="1732637906" data-date-string="Nov 26, 2024" data-time-string="8:18 AM" title="Nov 26, 2024 at 8:18 AM" itemprop="datePublished">Today at 8:18 AM</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955156" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/955156/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955156" rel="nofollow"> #2 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-955156" data-lb-caption-desc="Sebahat.hadzhi · Nov 26, 2024 at 8:18 AM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper">Hello, <a href="https://talk.plesk.com/members/380545/" class="username" data-xf-init="member-tooltip" data-user-id="380545" data-username="@inspyred">@inspyred</a>. Could you please run the following command and confirm if the output matches the value of "Total"<br /> <br /> <blockquote data-attributes="" data-quote="" data-source="" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> mailq | grep Requests </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> The postfix/spawn timeout issue, it is really difficult to point out what might be causing it. It might be due to the configuration, permissions, SELinux. If you have the option, please consider opening a support ticket with our team so they can directly investigate the issue on the server.<br /> <br /> Regarding the last alert, please try applying the workaround from the <a href="https://support.plesk.com/hc/en-us/articles/12387612284695--Mail-stuck-in-the-queue-in-the-server-with-Plesk-Can-t-connect-to-local-MySQL-server-through-socket-var-lib-mysql-mysql-sock-13?_gl=1*18z22a7*_gcl_aw*R0NMLjE3MjcxODI5NzYuQ2owS0NRand4c20zQmhEckFSSXNBTXRWejZPN2pzSzhybjJCV0pFenlFdEJrblVtYWp0MXgzbHpESmpfNERGU2N5NFdqb2Nqa0pBaVkwY2FBckp6RUFMd193Y0I.*_gcl_au*NDM1NDQzNzYuMTczMTMxMzU3MA..*_ga*Njc0NTIzNjIwLjE3MjI0OTM4MzE.*_ga_5SX3L7KZCY*MTczMjYyMTgxNS40NDAuMS4xNzMyNjM3Nzc0LjUuMC4w" target="_blank" class="link link--external" data-proxy-href="/proxy.php?link=https%3A%2F%2Fsupport.plesk.com%2Fhc%2Fen-us%2Farticles%2F12387612284695--Mail-stuck-in-the-queue-in-the-server-with-Plesk-Can-t-connect-to-local-MySQL-server-through-socket-var-lib-mysql-mysql-sock-13%3F_gl%3D1%2A18z22a7%2A_gcl_aw%2AR0NMLjE3MjcxODI5NzYuQ2owS0NRand4c20zQmhEckFSSXNBTXRWejZPN2pzSzhybjJCV0pFenlFdEJrblVtYWp0MXgzbHpESmpfNERGU2N5NFdqb2Nqa0pBaVkwY2FBckp6RUFMd193Y0I.%2A_gcl_au%2ANDM1NDQzNzYuMTczMTMxMzU3MA..%2A_ga%2ANjc0NTIzNjIwLjE3MjI0OTM4MzE.%2A_ga_5SX3L7KZCY%2AMTczMjYyMTgxNS40NDAuMS4xNzMyNjM3Nzc0LjUuMC4w&hash=5eada1b9ddd6938681d29fe578a16b48" rel="noopener">following article</a>. It might also be the answer to the issue you are experiencing with the stuck emails in the queue. I hope that helps.</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> <article class="message message--post js-post js-inlineModContainer " data-author="inspyred" data-content="post-955174" id="js-post-955174" itemscope itemtype="https://schema.org/Comment" itemid="https://talk.plesk.com/posts/955174/"> <meta itemprop="parentItem" itemscope itemid="https://talk.plesk.com/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/" /> <span class="u-anchorTarget" id="post-955174"></span> <div class="message-inner"> <div class="message-cell message-cell--user"> <section class="message-user" itemprop="author" itemscope itemtype="https://schema.org/Person" itemid="https://talk.plesk.com/members/inspyred.380545/"> <meta itemprop="url" content="https://talk.plesk.com/members/inspyred.380545/" /> <div class="message-avatar "> <div class="message-avatar-wrapper"> <a href="/members/inspyred.380545/" class="avatar avatar--m avatar--default avatar--default--dynamic" data-user-id="380545" data-xf-init="member-tooltip" style="background-color: #523314; color: #d18c47"> <span class="avatar-u380545-m" role="img" aria-label="inspyred">I</span> </a> </div> </div> <div class="message-userDetails"> <h4 class="message-name"><a href="/members/inspyred.380545/" class="username " dir="auto" data-user-id="380545" data-xf-init="member-tooltip"><span itemprop="name">inspyred</span></a></h4> <h5 class="userTitle message-userTitle" dir="auto" itemprop="jobTitle">New Pleskian</h5> </div> <span class="message-userArrow"></span> </section> </div> <div class="message-cell message-cell--main"> <div class="message-main js-quickEditTarget"> <header class="message-attribution message-attribution--split"> <ul class="message-attribution-main listInline "> <li class="u-concealed"> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955174" rel="nofollow" itemprop="url"> <time class="u-dt" dir="auto" datetime="2024-11-26T14:02:13-0800" data-time="1732658533" data-date-string="Nov 26, 2024" data-time-string="2:02 PM" title="Nov 26, 2024 at 2:02 PM" itemprop="datePublished">Today at 2:02 PM</time> </a> </li> </ul> <ul class="message-attribution-opposite message-attribution-opposite--list "> <li> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955174" class="message-attribution-gadget" data-xf-init="share-tooltip" data-href="/posts/955174/share" aria-label="Share" rel="nofollow"> <i class="fa--xf far fa-share-alt" aria-hidden="true"></i> </a> </li> <li> <a href="/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/post-955174" rel="nofollow"> #3 </a> </li> </ul> </header> <div class="message-content js-messageContent"> <div class="message-userContent lbContainer js-lbContainer " data-lb-id="post-955174" data-lb-caption-desc="inspyred · Nov 26, 2024 at 2:02 PM"> <article class="message-body js-selectToQuote"> <div itemprop="text"> <div class="bbWrapper">Thanks <a href="https://talk.plesk.com/members/354507/" class="username" data-xf-init="member-tooltip" data-user-id="354507" data-username="@Sebahat.hadzhi">@Sebahat.hadzhi</a> for the reply. I'll try this today. I've been a bit nervous about playing with my server with trying to fixes because I've also been experiencing the backup error recently, but I see that has been fixed with 18.0.65 #2 so I'll run a backup then start trying.<br /> <br /> Thanks again.</div> </div> <div class="js-selectToQuoteEnd"> </div> </article> </div> </div> <footer class="message-footer"> <div class="message-microdata" itemprop="interactionStatistic" itemtype="https://schema.org/InteractionCounter" itemscope> <meta itemprop="userInteractionCount" content="0" /> <meta itemprop="interactionType" content="https://schema.org/LikeAction" /> </div> <div class="reactionsBar js-reactionsList "> </div> <div class="js-historyTarget message-historyTarget toggleTarget" data-href="trigger-href"></div> </footer> </div> </div> </div> </article> </div> </div> <div class="block-outer block-outer--after"> <div class="block-outer-opposite"> <a href="/login/" class="button--link button--wrap button" data-xf-click="overlay"><span class="button-text"> You must log in or register to reply here. </span></a> </div> </div> </div> <div class="block" data-widget-id="16" data-widget-key="xfes_thread_view_below_quick_reply_similar_threads" data-widget-definition="xfes_similar_threads"> <div class="block-container"> <h3 class="block-header">Similar threads</h3> <div class="block-body"> <div class="structItemContainer"> <div class="structItem structItem--thread is-prefix5 js-inlineModContainer js-threadListItem-374058" data-author="ssof"> <div class="structItem-cell structItem-cell--icon"> <div class="structItem-iconContainer"> <a href="/members/ssof.334187/" class="avatar avatar--s avatar--default avatar--default--dynamic" data-user-id="334187" data-xf-init="member-tooltip" style="background-color: #666633; 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Are you sure you want to submit this form?", attach: "Attach files", rich_text_box: "Rich text box", close: "Close", link_copied_to_clipboard: "Link copied to clipboard.", text_copied_to_clipboard: "Text copied to clipboard.", loading: "Loading…", you_have_exceeded_maximum_number_of_selectable_items: "You have exceeded the maximum number of selectable items.", processing: "Processing", 'processing...': "Processing…", showing_x_of_y_items: "Showing {count} of {total} items", showing_all_items: "Showing all items", no_items_to_display: "No items to display", number_button_up: "Increase", number_button_down: "Decrease", push_enable_notification_title: "Push notifications enabled successfully at Plesk Forum", push_enable_notification_body: "Thank you for enabling push notifications!", pull_down_to_refresh: "Pull down to refresh", release_to_refresh: "Release to refresh", refreshing: "Refreshing…" }); </script> <form style="display:none" hidden="hidden"> <input type="text" name="_xfClientLoadTime" value="" id="_xfClientLoadTime" title="_xfClientLoadTime" tabindex="-1" /> </form> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "WebPage", "url": "https://talk.plesk.com/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/", "mainEntity": { "@type": "DiscussionForumPosting", "@id": "https://talk.plesk.com/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/", "headline": "New mail queue showing widget showing items, but nothing in the mail queue", "datePublished": "2024-11-26T03:49:19+00:00", "url": "https://talk.plesk.com/threads/new-mail-queue-showing-widget-showing-items-but-nothing-in-the-mail-queue.376369/", "articleSection": "Plesk Obsidian for Linux", "author": { "@type": "Person", "@id": "https://talk.plesk.com/members/inspyred.380545/", "name": "inspyred", "url": "https://talk.plesk.com/members/inspyred.380545/" }, "interactionStatistic": [ { "@type": "InteractionCounter", "interactionType": "https://schema.org/ViewAction", "userInteractionCount": 86 }, { "@type": "InteractionCounter", "interactionType": "https://schema.org/CommentAction", "userInteractionCount": 2 }, { "@type": "InteractionCounter", "interactionType": "https://schema.org/LikeAction", "userInteractionCount": 0 } ], "image": "https://talk.plesk.com/data/attachments/26/26188-d8448015c084f5241860d984ffcb0fff.jpg", "articleBody": "Hi All, I have been using Plesk for a few years now without any serious problems, however on Friday last week after updating to AlmaLinux 9.5 I've started having issues with postfix and mail getting stuck in outbox. I need to restart the postfix service regularly for emails to keep flowing, also I've noticed the Mail Queue widget on the dashboard shows items in the queue, but when I click \"Try the new mail queue now\" button, there are no items in the queue per below screenshots.\n\n\n\n\nI've also noticed these errors popping up regularly in my log browser, if anyone is able to shed some light on the situation or point me in the right direction i'll be much appreciative." }, "publisher": { "@type": "Organization", "name": "Plesk Forum", "alternateName": "Plesk Forum", "description": "Plesk community discussion forums", "url": "https://talk.plesk.com" } } </script> </body> </html>

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