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<button class="menu-btn">☰ Menu</button></div></div></nav><div id="page" class="site site--ticker"><div class="breadcrumb"><div class="page__inner"><ol class="breadcrumb__list" itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="/programmes/"> <span itemprop="name">Programmes</span> </a><meta itemprop="position" content="1" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.impactfactory.com/programmes/management-skills-training/"> <span itemprop="name">Management Skills Training</span> </a><meta itemprop="position" content="2" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="https://www.impactfactory.com/programmes/management-skills-training/open-courses/"> <span itemprop="name">Management Skills Open Courses</span> </a><meta itemprop="position" content="3" /></li> ›<li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <span itemprop="name">Performance Management Course</span><meta itemprop="position" content="4" /></li></ol></div></div><main id="primary"><div class="course-details"> <courses-data-source set-var="courses" course-type-id="[186]" course-types='{"data":[]}' api="api" on-loaded="$root.initializeCarousel();$root.showPrices();"></courses-data-source><article id="post-1217" class="post-1217 programmes type-programmes status-publish has-post-thumbnail hentry skills-category-programmes-management-skills-open-courses"><div class="open-course-header-top"><div class="page__inner"><h1> Performance Management Course</h1><div class="custom-intro"><p>Develop the tools to create a culture of trust and high impact performance.</p></div></div></div><div class="open-course-header-bottom"><div class="page__inner"><div class="open-course-header-bottom__row"><div class="open-course-header-bottom__col-a"><div class="open-course-header-bottom__price" style="display:none;"><div ng-if="courses.length" class="ng-scope"> <strong class="ng-binding">£{{courses[0].Price}}</strong><span>+VAT</span></div></div><ul class="open-course-header-bottom__accreditations"><li> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20190%2059%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/accreditations/cpd-logo-2024.png" alt="CPD Provider" width="190" height="59" /> </a></li></ul></div><div class="open-course-header-bottom__col-b"><ul class="open-course-header-bottom__features"><li class="tooltip" title="This Performance Management course is limited to eight delegates ensuring personal attention to everyone on the course">Maximum 8 Delegates</li><li class="tooltip" title="Top quality trainers - Fully accredited courses - Small groups - Two trainers in every group - Total focus on you">Two Trainers per Course</li><li class="tooltip" title="If you attend this Performance Management course and believe you have not benefited, let us know and we can arrange a refund or a free placement on a more suitable course. T&C's apply.">Money Back Guarantee</li></ul></div><div class="open-course-header-bottom__col-c"><div class="open-course-header-bottom__testimonial"><div class="open-course-header-bottom__stars"><ul><li><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></li></ul><p><a href="#tab3">Read more reviews</a></p></div><figure><blockquote> The course and centre staff were so pleasant and accommodating. It was a real experience to meet and enjoy a training course. The course was a real eye-opener and was very informative.</blockquote><figcaption> <strong>Mark Hutton</strong> Logistics & Warehouse Manager - Coryton Advanced Fuels</figcaption></figure></div></div></div></div></div><div class="course-details-header"><div class="page__inner"><div class="course-details-header__feature"><div class="course-details-header__col"><div class="course-details-header__video"> <a class="course-details-header__video-link popup-youtube" href="https://www.youtube.com/watch?v=dATK9Ump22s""><div class="course-details-header__img"> <img width="720" height="405" src="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-125-1-720x405.jpg" class="attachment-main-feature size-main-feature" alt="Performance Management Course - Eight delegates maximum - Two trainers per course" decoding="async" fetchpriority="high" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-125-1-720x405.jpg 720w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-125-1-1280x720.jpg 1280w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-125-1-640x360.jpg 640w, https://www.impactfactory.com/wp-content/uploads/2022/05/Impact-Factory-3_MJP-125-1-853x480.jpg 853w" sizes="(max-width: 720px) 100vw, 720px" /></div> </a></div><div class="course-details-header__option hide-sm"><h2> Get it Tomorrow!</h2><p> This Performance Management Course is also available as a 2 hour, one-to-one remote session. Choose your time. Have a briefing call from your trainer and off you go.</p><div class="btn btn--orange-solid"> <a href="/one-to-one-skills-training/"> <span>Find Out More</span> </a></div></div></div><div class="course-details-header__col"><div class="course-details-header__intro"><h2> This course helps you with</h2><ul><li><p>Understanding the Process</p></li><li><p>Creating a Development Culture</p></li><li><p>Having Outcome-Based Conversations</p></li><li><p><a href="/resources/trust-how-to-build-it/">Building Trust</a> and Commitment</p></li><li><p>Managing Remotely</p></li><li><p>Driving Motivation</p></li><li><p>Aligning Employee Goals</p></li><li><p>Monitoring Objectives</p></li><li><p>Implementing Solutions</p></li><li><p>Rewarding Development</p></li></ul><div class="course-details-header__buttons"><div class="btn btn--green-solid btn--large" ng-if="courses.length"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course today</span></a></div></div></div><div class="course-details-header__contact"><div class="course-details-header__contact-header"><div><h2> Talk To Us About This Course</h2><dl><dt>Call us</dt><dd><a href="tel:+44(0)2072261877">+44 (0)20 7226 1877</a></dd></dl></div><div class="course-details-header__contact-img"> <noscript><img width="65" height="64" src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></noscript><img width="65" height="64" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2065%2064%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/12/cpd-accredited-course.png" class="lazyload attachment-full size-full" alt="Accredited CPD Course" decoding="async" /></div></div> If you have any questions about this CPD Accredited Course, you can talk with one of our lead trainers, who will be happy to discuss what training will offer you the most benefit.</div></div></div><div class="course-details-header__extras"><ul><li><div class="btn btn--blue-solid"> <a href="/programmes/management-skills-training/in-house-solutions/performance-management-training/"><span>See In-house Solutions</span></a></div></li></ul><ul><li><div id="feefologohere" data-product-sku="PERF1"></div></li><li><div class="btn btn--orange"> <a href="/impact-factory-open-course-guide/"><span><i class="fa-solid fa-file-pdf"></i> Open Course Brochure</span></a></div></li></ul></div></div></div><div id="bookCourse" class="course-details-booking"><div class="page__inner"><div class="course-details-booking__row"><div class="course-details-booking__col-a"><div class="course-details-booking__header"><div class="course-details-booking__title"><h2 ng-if="courses.length">Book this <span> Performance Management Course </span></h2><h2 ng-if="!courses.length"><strong>This course is only available as one-to-one skills training.</strong></h2><p ng-if="!courses.length">Please contact us to discuss further options.</p></div></div><div class="course-details-booking__carousel owl-carousel" ng-if="courses.length"> <course-booking-panel ng-repeat="course in courses track by $index" course="course" course-type-info="api.courseTypeInfo" ></course-booking-panel></div><div class="course-details-booking__more-places"><p ng-if="courses.length">If you want to book 4 or more people on to a single course, please contact us:</p><ul><li> <span>Call</span> <a href="tel:+44(0)2072261877">+44(0)20 7226 1877</a></li><li> <span>Email</span> <a href="mailto:enquiries@impactfactory.com">enquiries@impactfactory.com</a></li></ul></div></div><div class="course-details-booking__col-b"><div class="course-details-booking__location"><h2 class="hide-sm">Location</h2> <address class="hide-sm"> London Training Rooms, <br />Suite 121 <br />Business Design Centre, <br />52 Upper Street, <br />London, N1 0QH </address><p><a href="/about-impact-factory/find-impact-factory/">How to find us</a></p></div><div class="course-details-booking__time" ng-if="courses.length"><h2>Running time</h2><p>{{courses[0].StartTime | formatTime}} - {{courses[0].EndTime | formatTime}}</p></div><div class="course-details-booking__format hide-sm" ng-if="courses.length"><h2>Format</h2><p ng-if="courses[0].AttendanceType == 0">This course is available in Face-to-Face, Hybrid and Remote formats unless otherwise stated.</p><p ng-if="courses[0].AttendanceType == 1">This course is available in Hybrid format only.</p><p ng-if="courses[0].AttendanceType == 2">This course is available in Face-to-Face format only.</p></div></div></div></div></div><div class="course-details-content"><div class="page__inner"><div class="tabs "><ul id="tabs-nav"><li><a href="#tab1">Course overview</a></li><li><a href="#tab4">Course content</a></li><li><a href="#tab2">Our course team</a></li><li><a href="#tab3">Reviews</a></li></ul><div id="tabs-content"><div id="tab1" class="tab-content"><div class="wp-block-content wp-block-content--active"><div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><div class="large-text">Manage day-to-day issues with confidence</div><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>This day focuses on performance management as a continuous process that underpins people’s development.</p><p>It looks at techniques that implement solutions to support long-term results.</p><p>Most importantly, we’ll help you develop the tools to create a <a href="https://hbr.org/2003/02/the-enemies-of-trust" target="_blank" rel="noreferrer noopener">culture of trust</a> and high-impact performance.</p><p>There will be a considerable focus on the more recent need to manage performance remotely.</p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" width="500" height="333" src="https://impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-500x333.jpg" alt="Performance Management Course - Performance Management Training" class="wp-image-6495" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-768x512.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-1536x1024.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-2048x1365.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-1200x800.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-806x537.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-670x447.jpg 670w" sizes="(max-width: 500px) 100vw, 500px" /></noscript><img decoding="async" width="500" height="333" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20500%20333%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-500x333.jpg" alt="Performance Management Course - Performance Management Training" class="lazyload wp-image-6495" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-1024x683.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-768x512.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-1536x1024.jpg 1536w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-2048x1365.jpg 2048w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-1200x800.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-806x537.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-400x267.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/05/suspicious-doubtful-management-department-team-lea-2022-03-10-17-24-49-utc-670x447.jpg 670w" data-sizes="(max-width: 500px) 100vw, 500px" /></figure></div></div><div class="teaser teaser--16160"><div class="teaser__inner"><div class="teaser__img teaser__img--center teaser__img--"> <noscript><img decoding="async" width="640" height="303" src="https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-768x363.jpg" class="attachment-medium_large size-medium_large wp-post-image" alt="Best Performance Management" srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-768x363.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-300x142.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-1024x484.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-1200x567.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-806x381.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-400x189.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management.jpg 1520w" sizes="(max-width: 640px) 100vw, 640px" /></noscript><img decoding="async" width="640" height="303" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20303%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-768x363.jpg" class="lazyload attachment-medium_large size-medium_large wp-post-image" alt="Best Performance Management" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-768x363.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-300x142.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-1024x484.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-1200x567.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-806x381.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management-400x189.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/09/best-performance-management.jpg 1520w" data-sizes="(max-width: 640px) 100vw, 640px" /></div><div class="teaser__content teaser__content--center"><p>If you are looking for In-House Performance Management Training for a group or teams, please see our</p><div class="teaser__action"><div class="btn btn--orange-solid"> <a href="/programmes/management-skills-training/in-house-solutions/performance-management-training/" target="_self">Tailored Performance Management Training Page</a></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Performance-Managment-Sample-Open-Course-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><hr class="wp-block-separator has-css-opacity"/><div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading">Course Benefits</h2><p>This Performance Management Course is limited to 8 delegates ensuring personal attention to everyone on the course.<br></p><p>2 quality trainers per group means a total focus on you.</p><div class="course-delegates-small hide-sm"><div class="course-delegates-small__row"><div class="course-delegates-small__trainers"> <strong>2</strong> <span>Trainers</span></div><div class="course-delegates-small__per">per</div><div class="course-delegates-small__delegates"> <strong>8</strong> <span>Delegates</span></div></div></div></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><figure class="wp-block-image size-course-content"><noscript><img decoding="async" width="500" height="333" src="https://impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg" alt="Management Training Courses" class="wp-image-10281" srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-400x266.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1.jpg 749w" sizes="(max-width: 500px) 100vw, 500px" /></noscript><img decoding="async" width="500" height="333" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20500%20333%22%3E%3C/svg%3E' data-src="https://impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg" alt="Management Training Courses" class="lazyload wp-image-10281" data-srcset="https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-500x333.jpg 500w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-300x200.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-470x313.jpg 470w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-400x266.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1-670x447.jpg 670w, https://www.impactfactory.com/wp-content/uploads/2023/07/management-training-courses-1.jpg 749w" data-sizes="(max-width: 500px) 100vw, 500px" /></figure></div></div></div></div><hr class="wp-block-separator has-css-opacity"/><h2 class="wp-block-heading has-text-align-left">Performance Management Course</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><h2 class="wp-block-heading" id="h-day-one">DAY ONE:</h2><h3 class="wp-block-heading" id="h-create-a-culture-of-trust-and-high-performance">Create a culture of trust and high performance</h3><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>Why Performance Management Can Be So Hard</li><li>Day-to-Day Not Just Once a Year</li><li>Supporting Performance</li><li>Motivating and Encouraging</li><li>Making it Work Well</li><li>Managing Remote Workers</li></ul></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><ul class="wp-block-list"><li>Dealing with Emotions</li><li>Listening to Understand</li><li>Feedback Finesse</li><li>Active Choosing</li><li>Difficult Issues</li><li><a href="https://jamesclear.com/goal-setting" target="_blank" rel="noreferrer noopener">Goal Setting</a> and Monitoring</li></ul></div></div></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><h2 class="wp-block-heading" id="h-podcast">Podcast</h2><div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex"><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"><p>Listen to Impact Factory Director <strong><a href="/team/jo-ellen-grzyb/">Jo Ellen Grzyb</a></strong> and Senior Training Consultant <strong><a href="/team/katy-miller/">Katy Miller</a></strong> talking about <strong>Performance Management</strong></p></div><div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <iframe loading="lazy" src="https://podcasters.spotify.com/pod/show/impact-factory2/embed/episodes/Performance-Management--Vital-to-Reinforce-Engagement-and-Drive-Culture-e2meplr/a-abevp4b" height="102px" width="500px" frameborder="0" scrolling="no"></iframe></div></div><hr class="wp-block-separator has-alpha-channel-opacity"/><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"> <a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"> <a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"> <a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Performance-Managment-Sample-Open-Course-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div></div></div></div></div><div id="tab4" class="tab-content"><div class="course-details-course-content course-details-course-content--0 course-details-course-content--active"><div class="course-details-course-content__item"><h2>Good, Bad and the Ugly...</h2><p>Explore management experiences</p><p>What specifically made them good or bad (or even ugly…)</p></div><div class="course-details-course-content__item"><h2>Why it can be so hard</h2><p>Dealing with your and other people’s feelings</p><p>Dealing with other people’s difficulties</p><p>Giving <a href="/resources/how-to-be-an-effective-and-inspiring-line-manager/">effective feedback</a></p><p>Managing Consistency</p><p>Setting doable goals</p></div><div class="course-details-course-content__item"><h2>Day-to-Day Not Just Once a Year</h2><p>Day-To-Day vs. The Big <a href="/resources/how-to-prepare-for-a-performance-appraisal/">Appraisal</a> Build Up</p><p>How to avoid avoiding</p><p> </p><p> </p></div><div class="course-details-course-content__item"><h2>Supporting Performance</h2><p>Ability to deliver both individual support whilst expecting high performance</p></div><div class="course-details-course-content__item"><h2>Barriers to Performance</h2><p><a href="/programmes/management-skills-training/open-courses/time-management-course/">Time management</a></p><p>Fire-fighting</p><p>Fear/anxiety</p><p>Not acknowledging <a href="/resources/equality-and-diversity/">diversity issues</a></p><p>Collusion</p><p>Appraisee not owning process for themselves</p><p>Refusal or inability of a manager to role model</p></div><div class="course-details-course-content__item"><h2>What Makes Performance Management Work Well?</h2><p>Dealing with people’s confidence and morale</p><p>Dealing with difficult people’s issues</p><p>Personal <a href="/executive-coaching/confidence-coaching/">confidence</a></p></div><div class="course-details-course-content__item"><h2>Emotional Team Members</h2><p>Defuse over-emotional responses in a supportive way</p><p>Increase your ability to manage <a href="/resources/conflict-dealing-with-difficult-people/">difficult situations</a></p><p>Be seen to be consistently managing well</p></div><div class="course-details-course-content__item"><h2>Listen, Agree, Pause</h2><p>Ensure your team members feel heard</p><p>Help them get their message across clearly</p><p> </p></div><div class="course-details-course-content__item"><h2>Feedback Finesse</h2><p>Giving feedback in a supportive and informative way</p><p>Developing the ability to communicate honestly and openly</p><p>Honouring other people’s styles and diverse points of view</p></div><div class="course-details-course-content__item"><h2>Managing Remotely</h2><p>Challenges of a hybrid team</p><p>Hands-on, hands off?</p><p>Maintaining <a href="/resources/motivating-others/">motivation</a></p></div><div class="course-details-course-content__item"><h2>The Power of Praise</h2><p>Value of acknowledging good practice</p><p>Power of relevant, specific, and <a href="/resources/positive-attitude/">timely praise</a></p></div><div class="course-details-course-content__item"><h2>Active Choosing</h2><p>Understanding the difference between <a href="/resources/communication-active-vs-passive-choosing/">active and passive choosing</a></p><p> </p><p> </p></div><div class="course-details-course-content__item"><h2>Difficult Issues</h2><p>Practise a variety of solutions to your difficult performance management issues</p></div><div class="course-details-course-content__item"><h2>Goal Setting and Monitoring</h2><p>Helping people achieve agreed goals</p><p>Identifying needed support</p></div></div></div></div><div id="tab2" class="tab-content"><div class="people-list__row"><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/janet-addison/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Janet Addison - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Janet Addison - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-472x592.jpg 472w, https://www.impactfactory.com/wp-content/uploads/2022/08/Approved-1-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Janet Addison</h3><p>Janet has aspirations of being in a flash mob and you may find her sailing or reading non-fiction.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/katy-miller/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png" class="lazyload attachment-people size-people wp-post-image" alt="Katy Miller - Impact Factory Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-308x386.png 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/Untitled-design-472x592.png 472w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Katy Miller</h3><p>From time to time, Katy does voiceover and acting work for small-scale theatre companies and independent film makers.</p></div> </a></div><div class="people-list__item people-list__item--dark"> <a href="https://www.impactfactory.com/team/sheila-neville/"><div class="people-list__img"> <noscript><img width="308" height="386" src="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg" class="attachment-people size-people wp-post-image" alt="Sheila Neville - Impact Factory Senior Training Consultant" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-scaled.jpg 2048w" sizes="(max-width: 308px) 100vw, 308px" /></noscript><img width="308" height="386" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20308%20386%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg" class="lazyload attachment-people size-people wp-post-image" alt="Sheila Neville - Impact Factory Senior Training Consultant" decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-308x386.jpg 308w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-240x300.jpg 240w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-819x1024.jpg 819w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-768x960.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1229x1536.jpg 1229w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1638x2048.jpg 1638w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-1200x1500.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-806x1008.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-400x500.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/08/IF3_341-scaled.jpg 2048w" data-sizes="(max-width: 308px) 100vw, 308px" /></div><div class="people-list__content"><h3>Sheila Neville</h3><p>In her spare time, Sheila loves cycling and you will often find her riding in to the Impact Factory office.</p></div> </a></div></div></div><div id="tab3" class="tab-content"><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><em>The course and centre staff were so pleasant and accommodating. It was a real experience to meet and enjoy a training course. The course was a real eye-opener and was very informative. </em></p></blockquote><figcaption> <strong>Mark Hutton</strong> Logistics & Warehouse Manager - Coryton Advanced Fuels</figcaption></figure></div><div class="course-details-testimonials"><div class="course-details-testimonials__stars"> <i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i><i class="fa-solid fa-star"></i></div><figure><blockquote><p><em>The Impact Factory courses have been really useful, not only by helping us to learn some new things about ourselves, but especially by pointing us in the direction of better managing and understanding our staff here in Zug.</em></p></blockquote><figcaption> <strong>Carina Baldi</strong> Zug</figcaption></figure></div></div></div></div></div></div><div class="page__inner hide-sm"><div class="hybrid-feature"><div class="hybrid-feature__row"><div class="hybrid-feature__col"><h2>This is a Hybrid Course</h2><p>All of our <a href="https://impactfactory.com/methods-of-delivery/">Hybrid courses</a> can be attended either <strong>in-person</strong> <em>or</em> <strong>remotely</strong>. Your choice!</p><p><b>This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else in a supportive community!</b></p><h3>Ideal for International Customers</h3><p>Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.</p><div class="hybrid-feature__actions"><div class="btn btn--orange-solid"> <a href="/methods-of-delivery/hybrid/">Find out more</a></div><ul><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/zoom-icon.svg" alt="Zoom" width="50" height="50" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2050%2050%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/zoom-icon.svg" alt="Zoom" width="50" height="50" /></li><li><noscript><img src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/teams-small.png" alt="Microsoft Teams" width="54" height="50" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2054%2050%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/themes/impactfactory/img/teams-small.png" alt="Microsoft Teams" width="54" height="50" /></li></ul></div></div><div class="hybrid-feature__col"><div class="hybrid-feature__video-with-lightbox"> <a class="open-popup-link" href="#videoWithLightboxHybrid"><div class="hybrid-feature__video-with-lightbox__img"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2023/10/hybrid.webp" alt="Hybrid Training" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2023/10/hybrid.webp" alt="Hybrid Training" /></div> </a></div><div id="videoWithLightboxHybrid" class="white-popup mfp-hide"><video controls="true"> <source src="https://www.impactfactory.com/wp-content/uploads/2023/03/Hybrid-Promo.mp4" type="video/mp4"></video></div></div></div></div></div><div class="course-details-additional"><div class="page__inner"><div class="course-details-additional__row"><div class="course-details-additional__col"><ul class="course-details-additional__img hide-sm"><li> <a href="https://directory.cpdstandards.com/providers/impact-factory/" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2024/03/cpd-2024-1.webp" alt="" style="height: 114px; width: auto" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/03/cpd-2024-1.webp" alt="" style="height: 114px; width: auto" /> </a></li></ul><div class="course-details-additional__content"><h2>CPD Accredited Course</h2><p class="hide-sm">All our Performance Management Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.</p><p class="hide-sm">This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.</p><p class="hide-sm">You will receive a Certificate of Completion at the end of the programme.</p><h3 class="hide-sm">A total of 6 (SIX) hours CPD study will be completed for this course.</h3></div></div><div class="course-details-additional__col"><ul class="course-details-additional__img hide-sm"><li> <a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=ALL&withMedia=false" target="_blank"> <noscript><img src="https://www.impactfactory.com/wp-content/uploads/2024/03/feefo-2024-1.webp" alt="" style="height: 114px; width: auto" /></noscript><img class="lazyload" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20210%20140%22%3E%3C/svg%3E' data-src="https://www.impactfactory.com/wp-content/uploads/2024/03/feefo-2024-1.webp" alt="" style="height: 114px; width: auto" /> </a></li></ul><div class="course-details-additional__content"><h2>Ongoing Support Service</h2><ul><li>Email and telephone access to both of your trainers.</li><li>You will also have access to the Performance Management post-course web page, giving access to the extensive material and imagery including:<ul class="hide-sm"><li>Handouts used during the course</li><li>New supportive material</li><li>Impact Factory PDF documents</li><li>Recommended reading and links to our favourite videos</li></ul></li></ul></div></div><div class="course-details-additional__col"><div class="course-details-additional__content"><h2><b>Why Choose Impact Factory?</b></h2><p>We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.</p><p>Some of the reasons we believe in our ability to deliver you success:</p><ul><li aria-level="1">5 Star rating on Google, from professionals just like you.</li><li aria-level="1">4.8/5 For Customer Experience and 4.9/5 For Our Product On <a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR">Feefo</a>, from verified individuals.</li><li aria-level="1">A diverse delivery team, each bringing a unique delivery method.</li><li aria-level="1">Frequently sold-out workshop sessions.</li><li aria-level="1">A wealth of <a href="/our-clients/">case studies</a>.</li><li aria-level="1"><a href="https://cpduk.co.uk/">CPD</a> Accredited Course</li><li aria-level="1">A track record of delivering value for organisations through the empowerment of their people.</li></ul></div></div></div></div></div><div class="course-details-content__actions"><ul class="course-details-content__actions__btns"><li class="btn btn--green-solid"><a href="#bookCourse" scroll-to="bookCourse"><span>Book this course</span></a></li><li class="btn btn--blue hide-sm"><a href="#contactFooter" scroll-to="contactFooter"><span>Get in touch</span></a></li><li class="btn btn--blue hide-sm"><a href="https://www.impactfactory.com/wp-content/uploads/2022/05/Performance-Managment-Sample-Open-Course-Overview.pdf" target="_blank"><span><i class="fa-solid fa-file-pdf"></i> Download course PDF</span></a></li></ul><ul class="course-details-content__actions__contact hide-sm"><li><span class="course-details-content__actions__label">Email:</span> <a href="mailto:enquiries@impactfactory.com" class="course-details-content__actions__value">enquiries@impactfactory.com</a></li><li><span class="course-details-content__actions__label">Call:</span> <a href="tel:+442072261877" class="course-details-content__actions__value">+44(0)20 7226 1877</a></li></ul></div><div class="course-details-related hide-sm"><div class="page__inner"><h2>You may also be interested in…</h2><div class="course-details-related__list owl-carousel"><div class="course-details-related__item"> <a href="https://www.impactfactory.com/programmes/management-skills-training/in-house-solutions/performance-management-training/"><div class="course-details-related__img"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2022/09/performance-management-in-house-tailored-training-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Performance Management In-House Tailored Training" decoding="async" /></noscript><img width="447" height="211" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20447%20211%22%3E%3C/svg%3E' 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data-src="https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-447x211.jpg" class="lazyload attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="Performance Management - Talking to the wrong people." decoding="async" data-srcset="https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-447x211.jpg 447w, https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-300x142.jpg 300w, https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-1024x484.jpg 1024w, https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-768x363.jpg 768w, https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-1200x567.jpg 1200w, https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-806x381.jpg 806w, https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people-400x189.jpg 400w, https://www.impactfactory.com/wp-content/uploads/2022/11/talking-to-the-wrong-people.jpg 1520w" data-sizes="(max-width: 447px) 100vw, 447px" /><div class="course-details-related__post-type"> Resources</div></div><h3>Performance Management – Talking To the Wrong People?</h3> </a></div><div class="course-details-related__item"> <a href="https://www.impactfactory.com/resources/team-spirit-performance-management-top-10-tips/"><div class="course-details-related__img"> <noscript><img width="447" height="211" src="https://www.impactfactory.com/wp-content/uploads/2022/05/successful-business-team-showing-thumbs-up-and-loo-2022-07-06-21-28-34-utc-447x211.jpg" class="attachment-library-thumbnail size-library-thumbnail wp-post-image" alt="improving team performance management" decoding="async" srcset="https://www.impactfactory.com/wp-content/uploads/2022/05/successful-business-team-showing-thumbs-up-and-loo-2022-07-06-21-28-34-utc-447x211.jpg 447w, 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Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjFirstSeen</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingEnabled</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a Recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjRecordingLastActivity</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_*</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_*</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjTLDTest</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CONSENT</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">hubspotutk</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">UID</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">Scorecard Research sets this cookie for browser behaviour research.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-advertisement" class="cli-user-preference-checkbox" data-id="checkbox-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Advertisement</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="advertisement"><div class="wt-cli-cookie-description"> Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">cto_bundle</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Criterio sets this cookie to provide functions across pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">Facebook sets this cookie to show relevant advertisements by tracking user behaviour across the web, on sites with Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">doubleclick.net sets this cookie to determine if the user's browser supports cookies.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Youtube sets this cookie to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::nextId</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt.innertube::requests</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.</td></tr></tbody></table></div></div></div></div><div class="cli-tab-section"><div class="cli-tab-header"> <a role="button" tabindex="0" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a><div class="cli-switch"> <input type="checkbox" id="wt-cli-checkbox-others" class="cli-user-preference-checkbox" data-id="checkbox-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">Others</span></label></div></div><div class="cli-tab-content"><div class="cli-tab-pane cli-fade" data-id="others"><div class="wt-cli-cookie-description"> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.<table class="cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th class="cookielawinfo-column-1">Cookie</th><th class="cookielawinfo-column-3">Duration</th><th class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjIncludedInSessionSample_3525404</td><td class="cookielawinfo-column-3">2 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSession_3525404</td><td class="cookielawinfo-column-3">30 minutes</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_hjSessionUser_3525404</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_id</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">country_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">countryId</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">i18n_tsp</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">libsyn-paywall-s</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">location</td><td class="cookielawinfo-column-3">31 years 8 months 7 days 2 hours</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">loglevel</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">m</td><td class="cookielawinfo-column-3">1 year 1 month 4 days</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">optout</td><td class="cookielawinfo-column-3">past</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_PRIVACY_METADATA</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">Description is currently not available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">visitor-id</td><td class="cookielawinfo-column-3">1 year</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" 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