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Legal Advise, terms & conditions - FGC
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id="menu-item-21055" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21055"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/lines-and-schedule/"><span class="w-nav-title">Lines and timetables</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-18810" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-18810"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/tickets/"><span class="w-nav-title">Tickets</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-21056" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21056"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/fgc-network/buses-cable-cars/"><span class="w-nav-title">Buses and Cable Cars</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-42350" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-42350"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/geotren/"><span class="w-nav-title">Geotren</span><span class="w-nav-arrow"></span></a></li></ul></li><li id="menu-item-18812" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children w-nav-item level_1 menu-item-18812 columns_2"><a class="w-nav-anchor level_1" href="https://www.fgc.cat/en/customer-service/"><span class="w-nav-title">Customer service</span><span class="w-nav-arrow"></span></a><ul class="w-nav-list level_2"><li id="menu-item-21058" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21058"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/customer-service/proof-delay/"><span class="w-nav-title">Proof of delays</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-21059" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21059"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/customer-service-faq/"><span class="w-nav-title">FAQ</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-21060" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21060"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/customer-service/claims/"><span class="w-nav-title">Complaints</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-47726" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-47726"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/school-train-service/"><span class="w-nav-title">School train service</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-21062" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21062"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/customer-service/suggestions/"><span class="w-nav-title">Suggestions and acknowledgements</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-28118" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-28118"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/customer-service/offices/"><span class="w-nav-title">Customer service offices</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-50098" class="menu-item menu-item-type-custom menu-item-object-custom w-nav-item level_2 menu-item-50098"><a class="w-nav-anchor level_2" href="https://www1.caixabank.es/apl/pagos/index_en.html"><span class="w-nav-title">Payment for a minimum fare</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-21063" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21063"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/customer-service/terms-of-use/"><span class="w-nav-title">Terms of use</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-21061" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21061"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/customer-service/enquiries/"><span class="w-nav-title">Enquiries</span><span class="w-nav-arrow"></span></a></li></ul></li><li id="menu-item-18811" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children w-nav-item level_1 menu-item-18811 columns_2"><a class="w-nav-anchor level_1" href="https://www.fgc.cat/en/about-us/"><span class="w-nav-title">About FGC</span><span class="w-nav-arrow"></span></a><ul class="w-nav-list level_2"><li id="menu-item-21064" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21064"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/who-we-are/"><span class="w-nav-title">Who we are</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-21065" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-21065"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/about-us/press-room/"><span class="w-nav-title">Press Room</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-23375" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-23375"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/about-us/values-and-statutes/"><span class="w-nav-title">Values and statutes</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-23376" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-23376"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/contractor-profile/"><span class="w-nav-title">Contractor Profile</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-52419" class="menu-item menu-item-type-custom menu-item-object-custom w-nav-item level_2 menu-item-52419"><a class="w-nav-anchor level_2" href="https://transparencia.fgc.cat/ca/informacio-publica/ciutadania-i-politiques-publiques/sostenibilitat-ambiental-social-i-de-governanca"><span class="w-nav-title">Sustainability</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-52622" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-52622"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/about-us/collaboration-entities/"><span class="w-nav-title">Collaboration with entities and the public sector</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-26549" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-26549"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/heritage-fgc/"><span class="w-nav-title">FGC鈥檚 heritage</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-29733" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-29733"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/about-us/rdi-projects/"><span class="w-nav-title">R&D&i Projects</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-28208" class="menu-item menu-item-type-custom menu-item-object-custom w-nav-item level_2 menu-item-28208"><a class="w-nav-anchor level_2" href="https://treballar.fgc.cat/?locale=ca_ES"><span class="w-nav-title">Work with us</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-28769" class="menu-item menu-item-type-custom menu-item-object-custom w-nav-item level_2 menu-item-28769"><a class="w-nav-anchor level_2" href="https://transparencia.fgc.cat/ca/informacio-publica/ciutadania-i-politiques-publiques/politiques-publiques/memoria-dactivitats-1" target="_blank"><span class="w-nav-title">Annuals reports</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-35313" class="menu-item menu-item-type-custom menu-item-object-custom w-nav-item level_2 menu-item-35313"><a class="w-nav-anchor level_2" href="http://impuls.fgc.cat/en/"><span class="w-nav-title">Impuls FGC – Commercial space Leasing</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-47025" class="menu-item menu-item-type-custom menu-item-object-custom w-nav-item level_2 menu-item-47025"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/wp-content/uploads/2024/12/politica-de-seguretat-ferroviaria-operacional-eng.pdf"><span class="w-nav-title">FGC Operational Railway Safety Policy</span><span class="w-nav-arrow"></span></a></li></ul></li><li id="menu-item-42345" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children w-nav-item level_1 menu-item-42345"><a class="w-nav-anchor level_1" href="#"><span class="w-nav-title">Parking</span><span class="w-nav-arrow"></span></a><ul class="w-nav-list level_2"><li id="menu-item-42346" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-42346"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/parkride/"><span class="w-nav-title">Park&Ride</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-42347" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_2 menu-item-42347"><a class="w-nav-anchor level_2" href="https://www.fgc.cat/en/bici-tancats/"><span class="w-nav-title">Bicitancats</span><span class="w-nav-arrow"></span></a></li></ul></li><li id="menu-item-42348" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_1 menu-item-42348"><a class="w-nav-anchor level_1" href="https://www.fgc.cat/en/t-mobilitat/"><span class="w-nav-title">T-mobilitat</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-42351" class="menu-item menu-item-type-custom menu-item-object-custom w-nav-item level_1 menu-item-42351"><a class="w-nav-anchor level_1" href="https://www.turismefgc.cat/en/"><span class="w-nav-title">FGC Turisme</span><span class="w-nav-arrow"></span></a></li><li id="menu-item-10000" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_1 menu-item-10000 fgc_user_wpml_menu"> <div class="wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-dropdown-click js-wpml-ls-legacy-dropdown-click"> <ul> <li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-last-item wpml-ls-item-legacy-dropdown-click"> <a href="#" class="js-wpml-ls-item-toggle wpml-ls-item-toggle"> <span class="wpml-ls-native">English</span></a> <ul class="js-wpml-ls-sub-menu wpml-ls-sub-menu"> <li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-ca wpml-ls-first-item"> <a href="https://www.fgc.cat/avis-legal/" class="wpml-ls-link"> <span class="wpml-ls-display">Catal脿</span></a> </li> <li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-es"> <a href="https://www.fgc.cat/es/aviso-legal/" class="wpml-ls-link"> <span class="wpml-ls-display">Espa帽ol</span></a> </li> </ul> </li> </ul> </div> </li><li class="w-nav-close"></li></ul><div class="w-nav-options hidden" onclick='return {"mobileWidth":1200,"mobileBehavior":1}'></div></nav></div><div class="l-subheader-cell at_right"></div></div></div><div class="l-subheader for_hidden hidden"></div></header><main id="page-content" class="l-main" itemprop="mainContentOfPage"> <section class="l-section wpb_row container breadcrumb2 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><pre><span><span><a href="https://www.fgc.cat/en/">Portada</a></span> 禄 <span class="breadcrumb_last" aria-current="page">Legal Advise</span></span></pre> <h1><strong>Legal warning</strong></h1> </div></div></div></div></div></div></div></section><section class="l-section wpb_row us_custom_f88c2bc0 container height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Ownership</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">The domains of the tourist exploitations of the FGC Group <a href="https://www.lamolina.cat/"><span class="s2">www.lamolina.cat</span></a>, <a href="https://www.espotesqui.cat/"><span class="s2">www.espotesqui.cat</span></a>, <a href="https://www.portaine.cat/"><span class="s2">www.portaine.cat</span></a>, <a href="http://www.trendelciment.cat/"><span class="s2">www.trendelciment.cat</span></a>, <a href="https://www.trendelsllacs.cat/"><span class="s2">www.trendelsllacs.cat</span></a>, <a href="https://www.skipallars.cat/"><span class="s2">www.skipallars.cat</span></a>, <a href="https://www.turismefgc.cat/"><span class="s2">www.turismefgc.cat</span></a>,<a href="https://www.valldenuria.cat/"><span class="s2">www.valldenuria.cat</span></a> and <a href="https://www.cremallerademontserrat.cat/"><span class="s2">www.cremallerademontserrat.cat</span></a>, <a href="http://www.vallter2000.cat/"><span class="s2">www.vallter2000.cat</span></a>, <a href="http://www.boitaull.cat/"><span class="s2">www.boitaull.cat</span></a>, </span><span class="s3">www.turistren.cat</span><span class="s1"> and <a href="http://www.parcastronomic.cat/"><span class="s2">www.parcastronomic.cat</span></a> are Internet domains owned by Ferrocarrils de la Generalitat de Catalunya (FGC), Vallter, SA and Actius de Muntanya, SAU</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Data controllers:</h2><div class="wpb_text_column"><div class="wpb_wrapper"><ul class="ul1"> <li class="li1"><span class="s1">Ferrocarrils de la Generalitat de Catalunya, domiciled in Barcelona, 08017, C. dels Verg贸s, 44, and with CIF Q0801</span><span class="s2">576J. </span></li> <li class="li2"><span class="s1">Vallter SA, domiciled in Setcases (Girona), 17869, Pla de Morens, s/n, and with CIF A17015165.</span></li> <li class="li3"><span class="s1">Actius de Muntanya, SAU, domiciled in Barcelona, </span><span class="s4">08017, C. dels Verg贸s, 44, and with </span><span class="s1">CIF A08141897.</span></li> </ul> <p class="p4"><span class="s1">Contact details of the Data Protection Officer (DPD): <a href="/cdn-cgi/l/email-protection#c5a1b5a185a3a2a6eba6a4b1"><span class="s5"><span class="__cf_email__" data-cfemail="dcb8acb89cbabbbff2bfbda8">[email protected]</span></span></a></span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Copyright and intellectual property rights</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">All the content, service marks and logos included in this website are the exclusive property of FGC, Vallter, SA and/or </span><span class="s2">Actius de Muntanya, SAU</span></p> <p class="p1"><span class="s1">So are the design, organisation and presentation of all content.</span></p> <p class="p1"><span class="s1">It is forbidden to use them without the prior permission of FGC, Vallter, SA and/or </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1">. Reproduction, duplication, copying, sale, resale or commercial use are also prohibited. Violations will give rise to the appropriate civil or criminal actions, in accordance with applicable international laws and treaties.</span></p> <p class="p1"><span class="s1">All the content of these websites, whether texts, images, sounds, files, brands, logos or any other element and form of presentation, and the computer programmes necessary for their operation, access and use are protected by the current legislation on intellectual property owned by FGC, Vallter, SA and/or Actius de Muntanya SA. Modification, copying, reproduction, downloading, transmission, distribution or transformation of the content is prohibited without the permission of the owner.</span></p> <p class="p1"><span class="s1">Access to the websites does not imply, in any case, the acquisition by the users of any property right over the content contained therein. Some of the content of the websites can be downloaded by the user, as long as it is for private use and without commercial purposes.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Content</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">FGC, Vallter, SA and </span><span class="s2">Actius de Muntanya, SAU </span><span class="s1">take care to avoid errors in the content published on these websites and reserve the right to modify the content at any time. FGC, Vallter, SA and </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1"> are not responsible for the consequences that may arise from errors in the content provided by third parties that may appear on these websites.</span></p> <p class="p1"><span class="s1">Any communication or transmission of content that infringes the property rights of third parties, as well as any content that is threatening, obscene, defamatory, pornographic, xenophobic, contrary to the dignity of human beings, to the rights of children or to the current law, or any conduct that incites or constitutes the commission of a criminal offence, are prohibited.</span></p> <p class="p1"><span class="s1">Likewise, the inclusion and communication of content by users that is false or inaccurate and that induces or may mislead the other users or the staff of FGC, Vallter, SA and/or </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1"> is prohibited, in particular the content that is protected by any of the intellectual or industrial property rights.</span></p> <p class="p1"><span class="s1">FGC, Vallter, SA and/or </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1"> may prohibit access to these websites by any user who carries out any of the conducts mentioned in the previous paragraphs, which are not limiting.</span></p> <p class="p1"><span class="s1">FGC, Vallter, SA and/or </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1"> may offer links, directly or indirectly, to resources or Internet sites that are outside these websites. The presence of these links is for informational purposes only and does not constitute an invitation to contract the products or services offered on the destination website.</span></p> <p class="p1"><span class="s1">In the event of any discrepancy between the administrative information provided through these websites and the documents that constitute the source of the information, what is indicated in the latter documents prevails; the printed edition of which is the unique instrument that attests to their authenticity and content.</span></p> <p class="p1"><span class="s1">It is not allowed to modify these websites.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Navigation, security and disclaimer</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span class="s1">FGC Vallter, SA and </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1"> do not guarantee the absence of viruses or other elements that may cause damage to computer systems, electronic documents or user files of these websites or third-party websites. Therefore, they are not responsible for any damage that may occur due to these causes. FGC, Vallter, SA and </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1"> are not responsible for any misuse of these websites.</span></p> <p class="p1"><span class="s1">This legal notice is applicable only to the information collected and the services provided through the websites of FGC, Vallter, SA and/or </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1">.</span></p> <p class="p1"><span class="s1">FGC, Vallter, SA and </span><span class="s2">Actius de Muntanya, SAU</span><span class="s1"> do not guarantee or take responsibility for the access to the websites being uninterrupted or free of errors, and are not responsible for any damages that may arise from the access and use of these websites.</span></p> </div></div><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Applicable legislation and competent courts</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p class="p1"><span 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Profile</a></li> </ul> </div></div></div></div></div><div class="vc_col-sm-3 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column social_footer"><div class="wpb_wrapper"><h3 class="footer_header">Social networks</h3> <div> <a href="https://twitter.com/fgc" target="_blank"> <div class="clearfix social-icon"> <i class="left fab fa-twitter fa-2x"></i> <div class="left social-icon-text">FGC</div> </div> </a> <a href="https://twitter.com/FGCcorporatiu" target="_blank"> <div class="clearfix social-icon"> <div class="left fab fa-twitter fa-2x"></div> <div class="left social-icon-text">FGC Corporatiu</div> </div> </a> <a href="https://www.facebook.com/FerrocarrilsdelaGeneralitat/" target="_blank"> <div class="social-icon"> <div class="fab fa-facebook-f fa-2x"><span style="display:none">facebook fgc</span></div> </div> </a> <a href="https://www.instagram.com/fgc.cat/" target="_blank"> <div class="social-icon"> <div class="fab fa-instagram fa-2x"><span style="display:none">instagram fgc</span></div> </div> </a> <a href="https://www.youtube.com/user/FGCferrocarrils" target="_blank"> <div class="social-icon"> <div class="fab fa-youtube fa-2x"><span style="display:none">youtube fgc</span></div> </div> </a> <a href="https://www.linkedin.com/company/ferrocarrils-de-la-generalitat-de-catalunya" target="_blank"> <div class="social-icon"> <div class="fab fa-linkedin-in fa-2x"><span style="display:none">linkedin fgc</span></div> </div> </a> </div> </div></div></div></div></div></div><div class="g-cols wpb_row us_custom_2ee41f36 via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><h3 class="footer_header">Contact phone numbers</h3> <ul class="lista_footer" style="color: white; font-family: 'Work Sans', sans-serif !important;"> <li>Phone number for inquiries: 012 – Gencat.cat</li> <li>Complaints hotline: 900 90 15 15</li> </ul> </div></div></div></div></div></div><div class="g-cols wpb_row us_custom_5397196e via_flex valign_top type_default stacking_default"><div class="vc_col-sm-8 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><ul class="menu_subfooter"> <li><a href="/en/legal-note/">Legal note</a></li> <li><a href="/en/privacy-policy/">Privacy policy</a></li> <li><a href="https://dadesobertes.fgc.cat" target="_blank" rel="noopener noreferrer">Open Data</a></li> <li><a id="renew_cookies" href="#">Cookie management</a></li> <li><a href="/en/accessibility/">Accessibility</a></li> </ul> </div></div> <div class="wpb_raw_code wpb_raw_html wpb_content_element us_custom_909b2fd0" > <div class="wpb_wrapper"> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script> jQuery( "#renew_cookies" ).click(function() { Cookiebot.renew(); }); </script> </div> </div> </div></div></div><div class="vc_col-sm-4 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column us_custom_10793554 has_text_color"><div class="wpb_wrapper"><p style="color: white; font-size: 12px;">漏 2020 Ferrocarrils de la Generalitat de Catalunya</p> </div></div></div></div></div></div></div></div></div></div></div></section><!-- Row Backgrounds --><div class="upb_color" data-bg-override="0" data-bg-color="" data-fadeout="" data-fadeout-percentage="30" data-parallax-content="" data-parallax-content-sense="30" data-row-effect-mobile-disable="true" data-img-parallax-mobile-disable="true" data-rtl="false" data-custom-vc-row="" data-vc="8.3" data-is_old_vc="" data-theme-support="" data-overlay="false" data-overlay-color="" data-overlay-pattern="" data-overlay-pattern-opacity="" data-overlay-pattern-size="" data-hide-row=" uvc_hidden-xs uvc_hidden-xsl " ></div><section class="l-section wpb_row height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><div class="footer_header">FGC</div> <ul class="lista_footer"> <li><a href="https://www.fgc.cat/en/who-we-are/">Who we are</a></li> <li><a href="http://transparencia.fgc.cat/">Transparency</a></li> <li><a href="/en/sobre-fgc/ten-business-commitments-of-fgc/">FGC Business commitments</a></li> <li><a href="/en/press-room/">Press Room</a></li> </ul> </div></div><div class="wpb_text_column"><div class="wpb_wrapper"><div class="footer_header">Customer Service</div> <ul class="lista_footer"> <li><a href="/en/customer-service/enquiries/">Enquiries</a></li> <li><a href="/en/customer-service/claims/">Complaints</a></li> <li><a href="/en/faq/">FAQs</a></li> 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class="left fab fa-twitter fa-2x"></i> <div class="left social-icon-text">FGC</div> </div> </a> <a href="https://twitter.com/FGCcorporatiu" target="_blank"> <div class="clearfix social-icon"> <div class="left fab fa-twitter fa-2x"></div> <div class="left social-icon-text">FGC Corporatiu</div> </div> </a> <a href="https://www.facebook.com/FerrocarrilsdelaGeneralitat/" target="_blank"> <div class="social-icon"> <div class="fab fa-facebook-f fa-2x"><span style="display:none">facebook fgc</span></div> </div> </a> <a href="https://www.instagram.com/fgc.cat/" target="_blank"> <div class="social-icon"> <div class="fab fa-instagram fa-2x"><span style="display:none">instagram fgc</span></div> </div> </a> <a href="https://www.youtube.com/user/FGCferrocarrils" target="_blank"> <div class="social-icon"> <div class="fab fa-youtube fa-2x"><span style="display:none">youtube fgc</span></div> </div> </a> <a href="https://www.linkedin.com/company/ferrocarrils-de-la-generalitat-de-catalunya" target="_blank"> <div class="social-icon"> <div class="fab fa-linkedin-in fa-2x"><span style="display:none">linkedin fgc</span></div> </div> </a> </div> </div></div></div></div></div></div></div></section><!-- Row Backgrounds --><div class="upb_color" data-bg-override="0" data-bg-color="#2b3d3f" data-fadeout="" data-fadeout-percentage="30" data-parallax-content="" data-parallax-content-sense="30" data-row-effect-mobile-disable="true" data-img-parallax-mobile-disable="true" data-rtl="false" data-custom-vc-row="" data-vc="8.3" data-is_old_vc="" data-theme-support="" data-overlay="false" data-overlay-color="" data-overlay-pattern="" data-overlay-pattern-opacity="" data-overlay-pattern-size="" data-hide-row=" uvc_hidden-lg uvc_hidden-ml uvc_hidden-md uvc_hidden-sm " ></div><section class="l-section wpb_row pie_responsive_lista height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><ul class="menu_subfooter"> <li><a href="/en/legal-note/">Legal note</a></li> <li><a href="/en/privacy-policy/">Privacy policy</a></li> <li><a href="https://dadesobertes.fgc.cat">Open Data</a></li> <li><a href="/en/accessibility/">Accessibility</a></li> </ul> </div></div><div class="wpb_text_column us_custom_ef42d3c7 has_text_color"><div class="wpb_wrapper"><p>漏 2020 Ferrocarrils de la Generalitat de Catalunya</p> </div></div></div></div></div></div></div></section><!-- Row Backgrounds --><div class="upb_color" data-bg-override="0" data-bg-color="#2b3d3f" data-fadeout="" data-fadeout-percentage="30" data-parallax-content="" data-parallax-content-sense="30" data-row-effect-mobile-disable="true" data-img-parallax-mobile-disable="true" data-rtl="false" data-custom-vc-row="" data-vc="8.3" data-is_old_vc="" data-theme-support="" data-overlay="false" 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<script> window.RS_MODULES = window.RS_MODULES || {}; window.RS_MODULES.modules = window.RS_MODULES.modules || {}; window.RS_MODULES.waiting = window.RS_MODULES.waiting || []; window.RS_MODULES.defered = false; window.RS_MODULES.moduleWaiting = window.RS_MODULES.moduleWaiting || {}; window.RS_MODULES.type = 'compiled'; </script> <section class="chatBot" id="chatBot" :class="{'show': openChat}" :aria-hidden="!openChat"> <div class="chatOut"> <div class="chatRate" :class="{'show': openChat && messages.length > 3 && ! this.loading && valoracionSentNoShow}"> <div class="chatRate-title" v-if="! valoracionSent"></div> <ul class="chatRate-stars" :class="{'show': ! valoracionSent}" role="listbox" aria-label="Valorar el chatBot"> <li @click="enviarValoracion(1)" role="option" tabindex="0" aria-label="1 estrella de 5"> <svg class="chatRate-star active" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 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v-if="valoracionSent" v-html="valoracionSentText"></div> </div> <!-- para tener el boton con aspector redondo y sin texto elimine la clase big --> <button class="chatButton" :class="{'big': !openChat, 'hide': openChat}" @click="toggleChat" aria-label="Obrir/tancar Chatbot"> <div class="chatButton-content" aria-hidden="true"> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 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style="min-width: 40px;"><div aria-hidden="true" class="chatButton-content"><div class="chatButton-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C"></path></svg></div> </div> </button> <div class="chatBox-header-title"></div> <div class="chatBox-header-languageSelect"> <button aria-haspopup="listbox" aria-expanded="false" id="dropdownLanguageButton" class="chatBox-header-languageSelect-lang" aria-label="Canviar idioma del ChatBot" > <span></span> <svg width="10" height="6" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Cambiar el idioma</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M0.209209 0.213568C0.48528 -0.0682539 0.93111 -0.0711588 1.21068 0.204852L1.21936 0.213568L5 4.07297L8.78064 0.213568C9.05671 -0.0682539 9.50254 -0.0711588 9.78211 0.204852L9.79079 0.213568C10.0669 0.495389 10.0697 0.950508 9.79933 1.2359L9.79079 1.24477L5.50508 5.61977C5.22901 5.90159 4.78318 5.90449 4.50361 5.62848L4.49492 5.61977L0.209209 1.24477C-0.0697365 0.960008 -0.0697365 0.498325 0.209209 0.213568Z" fill="white" /> </svg> </button> <ul class="chatBox-header-languageSelect-list" role="listbox" aria-labelledby="dropdownLanguageButton" hidden > <li role="option" tabindex="0" @click="changeLanguage('CA')" data-value="CA">{{ catalanTxt || 'Catal脿' }}</li> <li role="option" tabindex="0" @click="changeLanguage('ES')" data-value="ES">{{ espanolTxt || 'Espa帽ol' }}</li> <li role="option" tabindex="0" @click="changeLanguage('EN')" data-value="EN">{{ inglesTxt || 'Angl猫s' }}</li> </ul> </div> </header> <main class="chatBox-content" ref="chatBoxContent"> <ul role="listbox" aria-label="Message list" ref="conversation"> <li class="chatBox-content-msg " role="option" tabindex="0"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text first-text"></p> <button class="chatBox-content-msg-question q-1" :class="{'active': id_generico == id_selected, 'hide': id_generico != id_selected && 0 != id_selected}" 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class="chatBox-content-msg " role="option" tabindex="0" v-if="showTePuedoAyudar"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text">驴Puedo ayudarte en algo m谩s?</p> <button class="chatBox-content-msg-stas first-child" @click="initHablemos">隆Hablemos!</button> <button class="chatBox-content-msg-stas last-child" @click="closeConversationSatisfied">No, gracias</button> </div> </div> </li> <li class="chatBox-content-msg lds-ellipsis" v-if="loading"><div></div><div></div><div></div><div></div></li> </ul> <div ref="bottomEl"></div> </main> <form class="chatBox-bottomBar" @submit.prevent="handleMessageSubmit()"> <div class="chatBox-bottomBar-optionsButton"> <div :disabled="id_selected === 0" aria-haspopup="listbox" :aria-expanded="!showMenu" id="dropdownMenuButton" class="chatBox-bottomBar-optionsButton-button" aria-label="Mostrar opcions del menu" @click="clickMenu" > <svg width="22" height="19" viewBox="0 0 22 19" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Ver opciones del menu</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 10.6752H1.20974C0.539738 10.6722 -0.00126205 10.1272 0.000737949 9.45824C-0.00126205 8.78824 0.539738 8.24424 1.20974 8.24124H20.7917C21.4607 8.24424 22.0017 8.78824 22.0007 9.45824C21.9927 10.1282 21.4507 10.6682 20.7807 10.6752Z" fill="#999999" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 3.36723H1.20974C0.539738 3.36423 -0.00126205 2.81923 0.000737949 2.15023C-0.00126205 1.48023 0.539738 0.936228 1.20974 0.933228H20.7917C21.4607 0.936228 22.0017 1.48023 22.0007 2.15023C21.9927 2.82023 21.4507 3.36023 20.7807 3.36723Z" fill="#999999" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.7807 18.3079H1.20974C0.539738 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