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6"></path></svg></a></header></div><div class="sc-eVAmPc jeJczw"><div class="sc-Fiojb iZOsSB"><main class="sc-jWoQCg gvDTgH"><nav class="sc-ivDvhZ bcdago"><a class="sc-dkjKgF xpcCN sc-bBbNsw eUbbRy" href="/help/">Home</a><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-grXZZQ gYARPx"><path d="M9 6l6 6l-6 6"></path></svg><a class="sc-dkjKgF xpcCN sc-bBbNsw eUbbRy" href="/help/articles-management/">Articles Management</a><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-grXZZQ gYARPx"><path d="M9 6l6 6l-6 6"></path></svg><span class="sc-bBbNsw jSyWdP">Articles’ Visibility Control</span></nav><h1 class="sc-eEyyFR bpuCnD">Articles’ Visibility Control</h1><div class="sc-fnhmGq jiTeER"><span class="sc-lkMEiX eJaKKN"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-dUHfgR csJdHj"><path d="M12 12m-9 0a9 9 0 1 0 18 0a9 9 0 1 0 -18 0"></path><path d="M12 12h3.5"></path><path d="M12 7v5"></path></svg><span class="sc-jmxxdg lbuOmQ">2 min. read</span></span><span class="sc-lkMEiX eJaKKN"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-htehxa gKiLgh"><path d="M20 11a8.1 8.1 0 0 0 -15.5 -2m-.5 -4v4h4"></path><path d="M4 13a8.1 8.1 0 0 0 15.5 2m.5 4v-4h-4"></path></svg><span class="sc-jmxxdg lbuOmQ">last update: 03.25.2024</span></span></div><article class="sc-cbnPAL dwvaka"><p dir="ltr">You might want to decide which content should be visible to your customers and which to your agents. KnowledgeBase allows you to keep two separate knowledge bases. It's called Workspaces.</p> <h2 dir="ltr">Workspaces</h2> <p dir="ltr">You can build a private knowledge base to improve internal communication, information sharing, and workflow within your organization. Such a knowledge base may include company policies, onboarding guides, business information, and any other company-related information. </p> <p dir="ltr">Go to the Help Center settings and click Enable password protection to keep public access out.</p> <p dir="ltr"><img src="https://lh7-us.googleusercontent.com/nHqGs-jHwy0hOj47T_UJca5Mmx6zju65IFHn7XlgFgsu_pt4pU4IREdqnQJHYMx-5h3TBkaMiuDdg8Io5H1jir-XJPX5hMT4AVM3i9_-OhFt0YBF70Hz2aKFZKcLlicoO8Fuah9Z7T0MptlVxb4qDw" width="624" height="385"></p> <p dir="ltr">Use the toggle switch to set the password.</p> <p dir="ltr"><img src="https://lh7-us.googleusercontent.com/HtsfyG3YMQn0EJMAGICg-TKXcoLFqVZdG59bP08A7WrfYd0GW93nZ5mSQKvPytWA6Kizp80SFJAfwwvObg0bIvmGw6uZu80voFA3ZW8Ij60ys7KlzwcbZ5_D2A5GLybEkgic7aWd7JuOUa4nw45mPw" width="624" height="385"></p> <p dir="ltr"><img src="https://lh7-us.googleusercontent.com/YZ5bUI1tvAZ58Qig1cBWSXnJVVJEBej65WrctzfjtC8RBxVv7c_vs9hoi1SEU1uXIRAdZq2swrH7kXm14iafSO3vmDeuog08eB25dpG1m0EaoJIW7AExfNsCUVFGXQyJdSrWQ2iEc8OsRB1UK_EAUg" width="624" height="385"></p> <p dir="ltr">Once the password is set up, all the information it contains is for internal use only.</p> <p dir="ltr"><img src="https://lh7-us.googleusercontent.com/p3wpXZRgbLYimUxAnyrVgAlmbxBF_n-SRWqK4L-uam1Ofa1adRdF0jntb-FOGi_9x4QpfBH0LPG6cLcjS3sBtYLQrvmi3isdhtnqYuNfY95xtnlS9SiRwWSHpGBZ6FgdlM9p1TonxomnXnjcFrGtOw" width="624" height="385"></p> <p dir="ltr">At the same time, you can develop an external knowledge base for your customers in need of a self-service help center. This is where you put help articles and guides that help your customers solve the problems they encounter.</p> <p dir="ltr">Apart from that, you can still manage the visibility status of an article.</p> <h2 dir="ltr">Visibility statuses</h2> <p dir="ltr">Currently, there are two visibility statuses available – Published and Draft:</p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Published status means that the article will be visible in the Help Center. The article will have its own URL address and everyone will be able to see the article.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Draft status makes the article unpublished and hidden outside the web application. </p> </li> </ul> <p dir="ltr">Each visibility status has its own label placed next to the article title, so you can see the statuses of your articles at a glance.</p> <p dir="ltr"><img src="https://lh7-us.googleusercontent.com/0scg58VEep1uGkux7OkQCfmX_kbJBJIAg6VsLtwy4Cko9vdGtkbqNNLYYLYAolbEXqX9NAhy5bDMT3j_Y-v4mgNH9DO5wLRcXHI2O2ZmAkOLbVrevWR1HD33h7bVpx4YNAk8eTrWxluI_qATe9V1kQ" alt="undefined" width="624" height="97"></p> <h2 dir="ltr">Changing the visibility status for an article</h2> <p dir="ltr">To set up a visibility status for an article, head to the KnowledgeBase articles list and click on an article you’d like to update.</p> <p dir="ltr">Within the article, on the right side of the screen, you'll see the article settings sidebar and a Visibility field.</p> <p dir="ltr"><img src="https://lh7-us.googleusercontent.com/JCCZIEE13wEqVFGDXnXcBuaswe3VP9di_b59NbQuujsDNDlIZCK9INiC3J0os3psNqKH1ncMNsA2brmE0EHY83gMcaDrEWh9hn9Gfe-gVRD9x-wApT_7HOBTAVbSUc4NFBiVCUb0chQmag1oZoLTuw" width="624" height="465"></p> <p dir="ltr"> Click on the field and select the status you’d like to apply to the article from the dropdown.</p> <p dir="ltr">After choosing the Status, remember to Save your article.</p> <h2 dir="ltr">LiveChat’s Groups support </h2> <p dir="ltr">At the moment, KnowledgeBase is not supporting the option to set up the article/category visibility per specific LiveChat group.</p> <p dir="ltr">If you're looking forward to this function – please tell us how you'd like to decide what content should be assigned to a specific LiveChat group. </p></article></main></div><div class="sc-jGFknz kALDkH"><span class="sc-bPNYWC gksUJY">Was this article helpful?</span><div class="sc-fWYGfq eJNqmy"><button class="sc-eDnVMP hCNkkG"><div 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KnowledgeBase allows you to keep two separate knowledge bases. It's called Workspaces.\u003c/p\u003e\n\u003ch2 dir=\"ltr\"\u003eWorkspaces\u003c/h2\u003e\n\u003cp dir=\"ltr\"\u003eYou can build a private knowledge base to improve internal communication, information sharing, and workflow within your organization. Such a knowledge base may include company policies, onboarding guides, business information, and any other company-related information.\u0026nbsp;\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eGo to the Help Center settings and click Enable password protection to keep public access out.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cimg src=\"https://lh7-us.googleusercontent.com/nHqGs-jHwy0hOj47T_UJca5Mmx6zju65IFHn7XlgFgsu_pt4pU4IREdqnQJHYMx-5h3TBkaMiuDdg8Io5H1jir-XJPX5hMT4AVM3i9_-OhFt0YBF70Hz2aKFZKcLlicoO8Fuah9Z7T0MptlVxb4qDw\" width=\"624\" height=\"385\"\u003e\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eUse the toggle switch to set the password.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cimg src=\"https://lh7-us.googleusercontent.com/HtsfyG3YMQn0EJMAGICg-TKXcoLFqVZdG59bP08A7WrfYd0GW93nZ5mSQKvPytWA6Kizp80SFJAfwwvObg0bIvmGw6uZu80voFA3ZW8Ij60ys7KlzwcbZ5_D2A5GLybEkgic7aWd7JuOUa4nw45mPw\" width=\"624\" height=\"385\"\u003e\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cimg src=\"https://lh7-us.googleusercontent.com/YZ5bUI1tvAZ58Qig1cBWSXnJVVJEBej65WrctzfjtC8RBxVv7c_vs9hoi1SEU1uXIRAdZq2swrH7kXm14iafSO3vmDeuog08eB25dpG1m0EaoJIW7AExfNsCUVFGXQyJdSrWQ2iEc8OsRB1UK_EAUg\" width=\"624\" height=\"385\"\u003e\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eOnce the password is set up, all the information it contains is for internal use only.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cimg src=\"https://lh7-us.googleusercontent.com/p3wpXZRgbLYimUxAnyrVgAlmbxBF_n-SRWqK4L-uam1Ofa1adRdF0jntb-FOGi_9x4QpfBH0LPG6cLcjS3sBtYLQrvmi3isdhtnqYuNfY95xtnlS9SiRwWSHpGBZ6FgdlM9p1TonxomnXnjcFrGtOw\" width=\"624\" height=\"385\"\u003e\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eAt the same time, you can develop an external knowledge base for your customers in need of a self-service help center. This is where you put help articles and guides that help your customers solve the problems they encounter.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eApart from that, you can still manage the visibility status of an article.\u003c/p\u003e\n\u003ch2 dir=\"ltr\"\u003eVisibility statuses\u003c/h2\u003e\n\u003cp dir=\"ltr\"\u003eCurrently, there are two visibility statuses available \u0026ndash; Published and Draft:\u003c/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003ePublished status means that the article will be visible in the Help Center. The article will have its own URL address and everyone will be able to see the article.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003eDraft status makes the article unpublished and hidden outside the web application.\u0026nbsp;\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp dir=\"ltr\"\u003eEach visibility status has its own label placed next to the article title, so you can see the statuses of your articles at a glance.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cimg src=\"https://lh7-us.googleusercontent.com/0scg58VEep1uGkux7OkQCfmX_kbJBJIAg6VsLtwy4Cko9vdGtkbqNNLYYLYAolbEXqX9NAhy5bDMT3j_Y-v4mgNH9DO5wLRcXHI2O2ZmAkOLbVrevWR1HD33h7bVpx4YNAk8eTrWxluI_qATe9V1kQ\" alt=\"undefined\" width=\"624\" height=\"97\"\u003e\u003c/p\u003e\n\u003ch2 dir=\"ltr\"\u003eChanging the visibility status for an article\u003c/h2\u003e\n\u003cp dir=\"ltr\"\u003eTo set up a visibility status for an article, head to the KnowledgeBase articles list and click on an article you\u0026rsquo;d like to update.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eWithin the article, on the right side of the screen, you'll see the article settings sidebar and a Visibility field.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cimg src=\"https://lh7-us.googleusercontent.com/JCCZIEE13wEqVFGDXnXcBuaswe3VP9di_b59NbQuujsDNDlIZCK9INiC3J0os3psNqKH1ncMNsA2brmE0EHY83gMcaDrEWh9hn9Gfe-gVRD9x-wApT_7HOBTAVbSUc4NFBiVCUb0chQmag1oZoLTuw\" width=\"624\" height=\"465\"\u003e\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003e\u0026nbsp;Click on the field and select the status you\u0026rsquo;d like to apply to the article from the dropdown.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eAfter choosing the Status, remember to Save your article.\u003c/p\u003e\n\u003ch2 dir=\"ltr\"\u003eLiveChat\u0026rsquo;s Groups support\u0026nbsp;\u003c/h2\u003e\n\u003cp dir=\"ltr\"\u003eAt the moment, KnowledgeBase is not supporting the option to set up the article/category visibility per specific LiveChat group.\u003c/p\u003e\n\u003cp dir=\"ltr\"\u003eIf you're looking forward to this function \u0026ndash; please tell us how you'd like to decide what content should be assigned to a specific LiveChat group.\u0026nbsp;\u003c/p\u003e","slug":"articles-visibility-control","plainText":"You might want to decide which content should be visible to your customers and which to your agents. KnowledgeBase allows you to keep two separate knowledge bases. It's called Workspaces.\n\n\nWORKSPACES\n\nYou can build a private knowledge base to improve internal communication, information sharing, and workflow within your organization. Such a knowledge base may include company policies, onboarding guides, business information, and any other company-related information. \n\nGo to the Help Center settings and click Enable password protection to keep public access out.\n\n\n\nUse the toggle switch to set the password.\n\n\n\n\n\nOnce the password is set up, all the information it contains is for internal use only.\n\n\n\nAt the same time, you can develop an external knowledge base for your customers in need of a self-service help center. This is where you put help articles and guides that help your customers solve the problems they encounter.\n\nApart from that, you can still manage the visibility status of an article.\n\n\nVISIBILITY STATUSES\n\nCurrently, there are two visibility statuses available – Published and Draft:\n\n * Published status means that the article will be visible in the Help Center. The article will have its own URL address and everyone will be able to see the article.\n\n * Draft status makes the article unpublished and hidden outside the web application. \n\nEach visibility status has its own label placed next to the article title, so you can see the statuses of your articles at a glance.\n\n\n\n\nCHANGING THE VISIBILITY STATUS FOR AN ARTICLE\n\nTo set up a visibility status for an article, head to the KnowledgeBase articles list and click on an article you’d like to update.\n\nWithin the article, on the right side of the screen, you'll see the article settings sidebar and a Visibility field.\n\n\n\n Click on the field and select the status you’d like to apply to the article from the dropdown.\n\nAfter choosing the Status, remember to Save your article.\n\n\nLIVECHAT’S GROUPS SUPPORT \n\nAt the moment, KnowledgeBase is not supporting the option to set up the article/category visibility per specific LiveChat group.\n\nIf you're looking forward to this function – please tell us how you'd like to decide what content should be assigned to a specific LiveChat group. 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