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TSC - FusionSolar Vietnam
<!DOCTYPE html> <html lang="vi" data-region="vn"> <head id="Head1"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta name="viewport" content="width=device-width, initial-scale=1"><title> TSC - FusionSolar Vietnam </title> <meta name="applicable-device" content="pc,mobile"> <link rel="canonical" href="https://solar.huawei.com/vn/service-support/tsc"> <link rel="stylesheet" href="/Assets/Solar/v4/css/aui3.css?ver=202411131551"> <link rel="stylesheet" href="/Assets/Solar/v4/css/common.css?ver=202411131551"> <link rel="stylesheet" type="text/css" href="/-/media/SolarV4/solar-version2/common/seo/common-style.css?ver=202411131551"> <style> .nav-top-right .js-header-login,.nav-top-right .js-header-account,.nav-top-right .js-header-logout,.container .js-mheader-login,.container .js-mheader-account{ display:none !important; } </style><link rel="stylesheet" type="text/css" href="/Assets/Solar/v4/css/ServiceSupport/TAC.css?ver=202411131551"> <link rel="Shortcut Icon" href="/Assets/solar/v4/img/img_ent_en_logo_ico.ico"></head> <body class="aui3 ev_no_wcag"> <div id="app"> <div class="wrapper"> <input type="hidden" id="hidUserStatusUrl" value="/en/user"> <div id="pageHeaderWrapper" class=""> <div class="global_header_wrapper"> <div class="global_header_fixed"> <div class="nav-wrapper"> <div class="nav-top"> <div class="nav-top-right"> <div class="nav-top-item"> <a href="/vn/online-experience-hall?step=card" target="" onclick="try { gtag('event','Navigation_Function',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Navigation_Function','eventLabel':'Online Experience Hall'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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gtag('event','First_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction': 'First_Navigation','eventLabel':'Home Owners'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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Event tracking is disabled.');} else {throw error;}}"> <div class="sub_menu_a">Utility Smart PV Solution</div> </a> <a href="/vn/professionals/ess" target="" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Professionals'+'+'+'Utility Smart String ESS Solution'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}"> <div class="sub_menu_a">Utility Smart String ESS Solution</div> </a> <a href="/vn/professionals/micro-grid" target="" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Professionals'+'+'+'Smart Micro-grid Solution'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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Event tracking is disabled.');} else {throw error;}}"> <div class="sub_menu_a">Cộng đồng Nhà lắp đặt</div> </a> <a href="/vn/partners/map?type=distributor" target="" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Partners'+'+'+'Find a Distributor'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}"> <div class="sub_menu_a">Find a Distributor</div> </a> </div> </li> <li class="menu_item_li "><a class="menu_item_a" href="/vn/professionals/all-products" target="" onclick="try { gtag('event','First_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction': 'First_Navigation','eventLabel':'Products'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}">Products</a> <div class="submenu submenu-hidden"> </div> </li> </ul> </div> </div> <div class="pageheader-menu-right"> <div class="pageheader-menu"> <ul> <li class="menu_item_li "><a class="menu_item_a" href="/vn/service-support/tsc" target="" onclick="try { gtag('event','First_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction': 'First_Navigation','eventLabel':'Support'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}">Support</a> <div class="submenu submenu-hidden"> <a href="/vn/service-support/tsc" target="" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Support'+'+'+'Technical Support Center'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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Event tracking is disabled.');} else {throw error;}}">Download</a> <div class="submenu submenu-hidden"> <a href="https://solar.huawei.com/en/info/" target="_blank" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Download'+'+'+'Product Document'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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Event tracking is disabled.');} else {throw error;}}"> <div class="sub_menu_a">Power-Marketing</div> </a> </div> </li> </ul> </div> <div class="pageheader-right grid--vertical-align-center"> <a href="/vn/order-now" target="" onclick="try { gtag('event','Buy_Click',{'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Buy_Click','eventLabel':'Order Now'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}"> <div class="header-contact"> <button id="ev_bt_1005" class="ev_button default border-radius-24" title="" tabindex="0" type="button"> <span class="ev_button_text">Order Now</span> </button> </div> </a> </div> </div> </div> </div> <div class="pageheader-min"> <div class="pageheader-min-box grid--align-spread"> <a class="header-left" href="/vn"> <div class="headerLeft"> <span class="header-min-logo"> <img src="/-/media/SolarV4/Common/logo-v1.svg" alt="logo v1" class="min-white-logo"> <img src="/-/media/SolarV4/Common/logo-dark-v2.svg" alt="logo dark v2" class="min-dark-logo"> </span> </div> </a> <div class="nav-top-min nav-top-language"><span class="language_ic"></span><span>Vietnam </span><span class="language_select"></span></div> <div class="container"> </div> <div class="headerRight grid--vertical-align-center"> <span class="header-icon header-min-setting"></span> <span class="header-icon header-min-close"></span> </div> </div> </div> <div class="header-drawer"> <ul class="header-drawer-box"> <li class="textItem"> <div class="textItem_div"> <a href="/vn/home-owners" id="header_0_rptMobileMainNav_lkLink_0" class="item-link" onclick="try { gtag('event','First_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction': 'First_Navigation','eventLabel':'Home Owners'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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Event tracking is disabled.');} else {throw error;}}"> <span>Partners</span> </a> <span class="textItem_arr"></span> </div> <ul class="submenu" style="display: none;"> <li class="textItem"><a class="item-link" href="/vn/partners/partner-introduction" target="" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Partners'+'+'+'Partner Introduction'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}">Partner Introduction</a></li> <li class="textItem"><a class="item-link" href="https://partner.huawei.com/eplus/#/en/web/registration-guidance?source=channel-home" target="_blank" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Partners'+'+'+'Become a Partner'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}">Become a Partner</a></li> <li class="textItem"><a class="item-link" href="https://digitalpower.huawei.com/partner#/en/main" target="_blank" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Partners'+'+'+'Power-Partner'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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Event tracking is disabled.');} else {throw error;}}"> <span>Download</span> </a> <span class="textItem_arr"></span> </div> <ul class="submenu" style="display: none;"> <li class="textItem"><a class="item-link" href="https://solar.huawei.com/en/info/" target="_blank" onclick="try { gtag('event','Sub_Navigation',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Sub_Navigation','eventLabel':'Download'+'+'+'Product Document'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. 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Event tracking is disabled.');} else {throw error;}}">Power-Marketing</a></li> </ul> </li> <li class="textItem"> <div class="textItem_div"> <a class="item-link" href="/vn/online-experience-hall?step=card" target="" onclick="try { gtag('event','Navigation_Function',{'eventCategory':document.location.pathname,'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Navigation_Function','eventLabel':'Online Experience Hall'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}"> <span>Online Experience Hall</span> </a> </div> </li> <li class="textItem"> <div class="textItem_div"> <a class="item-link" href="/vn/order-now" target="" onclick="try { gtag('event','Buy_Click',{'Site_Country_Code_H':$('html').attr('data-region').replace(/[/]/g, '').toUpperCase(),'eventAction':'Buy_Click','eventLabel':'Order Now'+'+'+(window.location.origin + window.location.pathname).replace(/\/$/, '')}) } catch (error) {if (error.message === 'gtag is not defined') {console.log('Google Analytics is not available. Event tracking is disabled.');} else {throw error;}}"> <span>Order Now</span> </a> </div> </li> </ul> </div> </div> </div> </div> </div> <input id="pagelang" type="hidden" value="vi-VN"> <div class="main"> <!--HWDocContent--> <div class="kv "> <div class="kv-bg"> <picture> <source type="image/jpeg" media="(max-width:991px)" srcset="/-/media/SolarV4/solar-version2/common/service-support/version2/banner/img/kv-mob.jpg"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/banner/img/kv-pc.png" alt="kv pc"> </source></picture> </div> <div class="kv-txt"> <h2>Services and Support</h2> <p>Always on standby to solve any problems</p> </div> </div> <div class="sec2"> <h2>Technical Support</h2> <div class="sec2-1"> <h3 data-ga="Technical Issues">Technical Issues</h3> <div class="sec2-list"> <div class="sec2-item"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/support/issues/icon/icon-1.png" alt="icon 1"> <h4>Online Support</h4> <p>Online intelligent diagnosis，1-second response</p> <a href="https://digitalpower.huawei.com/robotchat/#/home/index/home-page?lang=en_US&domain=smartpv&product=&from_title_zh=1117" target="_blank" data-ga="Online Support">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> <div class="sec2-item"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/support/issues/icon/icon-3.png" alt="icon 3"> <h4>Global Service Hotlines</h4> <p>7/24 calls for manual services</p> <a href="https://digitalpower.huawei.com/en/contact.html" target="_blank" data-ga="Hotlines">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> <div class="sec2-item"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/support/issues/icon/icon-4.png" alt="icon 4"> <h4>Smart PV Community</h4> <p>A wide range of training courses to support you become a certified installer and grow business</p> <a href="https://community.solar.huawei.com/vn/index.html" target="_blank" data-ga="Smart PV Community">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> <div class="sec2-item"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/support/issues/icon/icon-5.png" alt="icon 5"> <h4>Smart PV Forum </h4> <p>Find your FAQ answered by technical engineers</p> <a href="https://forum.huawei.com/enterprise/en/smart-pv/forums/667213868771979264" target="_blank" data-ga="Smart PV Forum">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> </div> </div> <div class="sec2-2"> <h3 data-ga="Self-Service Query">Self-Service Query</h3> <div class="sec2-list"> <div class="sec2-item"> <h4>Query Warranty</h4> <p>Query product warranty service details with the product SN and consult for any purchase questions.</p> <a href="https://digitalpower.huawei.com/en/maintenance-service.html" target="_blank" data-ga="Query Warranty">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> <div class="sec2-item"> <h4>Query Spare Parts</h4> <p>Query the delivery status of spare parts with the SR number, or faulty part SN.</p> <a href="https://digitalpower.huawei.com/en/spare-part-query.html" target="_blank" data-ga="Query Spare Parts">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> </div> </div> <div class="sec2-3"> <h3 data-ga="Download Center">Download Center</h3> <div class="sec2-list"> <div class="sec2-item"> <h4>Warranty Overview</h4> <p>Find out more about your warranty options, additional services and benefits </p> <a href="https://solar.huawei.com/en/service-support/warranty" target="_blank" data-ga="Warranty Overview">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> <div class="sec2-item"> <h4>Product Document </h4> <p>User manuals; document guides, videos, and pictures for installation and upgrade, configuration and commissioning, and acceptance and O&M of products and solution</p> <a href="https://solar.huawei.com/en/info/" target="_blank" data-ga="Product Document">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> <div class="sec2-item"> <h4>Software Download</h4> <p>Product software download/upgrade by querying product names/models</p> <a href="https://support.huawei.com/enterprise/en/category/fusion-solar-pid-1600073963553?submodel=software" target="_blank" data-ga="Software Download">Learn more<img src="/Assets/Solar/v4/img/ServiceSupport/TAC/icon-arrow.svg" alt="Learn more"></a> </div> </div> </div> </div> <div class="sec3"> <h2>Full-Lifecycle Professional Services</h2> <h3>Three Advantages</h3> <div class="sec3-list"> <div class="sec3-item"> <p>More secure, reliable</p> <h2>99.996%</h2> <span>availability, ensuring stable running</span> </div> <div class="sec3-img"><img src="/Assets/Solar/v4/img/ServiceSupport/TAC/sec3-arrow.png" alt="99.996%"></div> <div class="sec3-item"> <p>Efficient power generation</p> <h2>≥ 1%</h2> <span> higher energy yields each year</span> </div> <div class="sec3-img"><img src="/Assets/Solar/v4/img/ServiceSupport/TAC/sec3-arrow.png" alt="≥ 1%"></div> <div class="sec3-item"> <p>Professional O&M</p> <h2>50%</h2> <span>higher O&M efficiency </span> </div> </div> </div> <div class="sec4"> <h2>Professional Services</h2> <div class="sec4-type"> <p class="sec4-active" data-index="1" data-ga="Engineering Services ">Engineering Services </p> <p class="" data-index="2" data-ga="Maintenance Services">Maintenance Services</p> <p class="" data-index="3" data-ga="Value-Added Services">Value-Added Services</p> <p class="" data-index="4" data-ga="Training Services">Training Services</p> <p class="" data-index="5" data-ga="Intelligent O&M">Intelligent O&M</p> </div> <div class="sec4-list"> <div class="sec4-item services-flex" data-index="1"> <div class="sec4-item-img mob-block"> <picture> <source type="image/jpeg" media="(max-aspect-ratio:11/10)" srcset="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-1-mob.jpg"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-1-pc.jpg" alt="sec4 1 pc"> </source></picture> </div> <div class="sec4-item-txt"> <h2 class="mob-acitve" data-ga="Engineering Services ">Engineering Services <img class="sec4-arrow" src="/Assets/Solar/v4/img/ServiceSupport/TAC/sec4-arrow.svg"></h2> <div class="mob-block"> <p><span>· </span>Commissioning Guide</p> <p><span>· </span>One-off onsite service</p> <p><span>· </span>One-off onsite training</p> </div> </div> </div> <div class="sec4-item " data-index="2"> <div class="sec4-item-img "> <picture> <source type="image/jpeg" media="(max-aspect-ratio:11/10)" srcset="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-2-mob.jpg"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-2-pc.jpg" alt="sec4 2 pc"> </source></picture> </div> <div class="sec4-item-txt"> <h2 class="" data-ga="Maintenance Services">Maintenance Services <img class="sec4-arrow" src="/Assets/Solar/v4/img/ServiceSupport/TAC/sec4-arrow.svg"></h2> <div class=""> <p><span>· </span>Warranty service</p> <p><span>· </span>Extended warranty service</p> </div> </div> </div> <div class="sec4-item " data-index="3"> <div class="sec4-item-img "> <picture> <source type="image/jpeg" media="(max-aspect-ratio:11/10)" srcset="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-3-mob.jpg"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-3-pc.jpg" alt="sec4 3 pc"> </source></picture> </div> <div class="sec4-item-txt"> <h2 class="" data-ga="Value-Added Services">Value-Added Services <img class="sec4-arrow" src="/Assets/Solar/v4/img/ServiceSupport/TAC/sec4-arrow.svg"></h2> <div class=""> <p><span>· </span>Onsite problem handling</p> <p><span>· </span>Replacement of faulty parts</p> <p><span>· </span>Spare parts upgrade service</p> <p><span>· </span>Preventive maintenance</p> </div> </div> </div> <div class="sec4-item " data-index="4"> <div class="sec4-item-img "> <picture> <source type="image/jpeg" media="(max-aspect-ratio:11/10)" srcset="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-4-mob.jpg"> <img src="/-/media/SolarV4/solar-version2/common/service-support/version2/services/img/sec4-4-pc.jpg" alt="sec4 4 pc"> </source></picture> </div> <div class="sec4-item-txt"> <h2 class="" data-ga="Training Services">Training Services <img class="sec4-arrow" src="/Assets/Solar/v4/img/ServiceSupport/TAC/sec4-arrow.svg"></h2> <div class=""> <p><span>· </span>PV technology training</p> 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