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20 parimat sissetuleva kõnekeskuse tarkvara aastal 2024 [Ülevaade]
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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Toode</a> <ul class="sub-menu"> <li id="menu-item-369624" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369624"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Ülevaade</a> <ul class="sub-menu"> <li id="menu-item-902462" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-902462"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-tour"></use></svg><a href="https://www.liveagent.ee/tootetutvustus/" title="Tutvuge LiveAgentiga ja avastage meie mitme kanaliga klienditoe rakenduse kõik hämmastavad tööriistad ja funktsioonid. Proovige seda juba täna ja parandage oma klienditeenindust." hreflang="et" onover-preload="1">Tootetutvustus<div class="menu-item-description">Üldine ülevaade LiveAgentist</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. 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Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-369626" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369626"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Toode</a> <ul class="sub-menu"> <li id="menu-item-915864" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-915864"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.ee/klienditoe-tarkvara-3/" title="Tutvuge turu parima klienditoe tarkvara valikuga. Valige oma veebisaidi jaoks ideaalne tarkvara ja tõstke oma klienditeeninduse tase kuuni." hreflang="et" onover-preload="1">Klienditugi<div class="menu-item-description">Omnikanaliline klienditoe platvorm</div></a></li> <li id="menu-item-915866" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915866"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.ee/pileti-susteemi-tarkvara/" title="Tutvuge enim kasutatavate piletisüsteemi tarkvarade valikuga. Valige ideaalne tugipiletite tööriist ja tõstke oma klienditeeninduse tase kuuni." hreflang="et" onover-preload="1">Piletisüsteem<div class="menu-item-description">Täiustatud piletisüsteem</div></a></li> <li id="menu-item-369693" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-369693"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.ee/reaalajas-vestluse-tarkvara/" title="Tutvuge meie valikuga turu parimatest reaalajas vestluse tarkvaradest. Valige oma veebisaidi jaoks ideaalne otsevestluse tarkvara ja tõstke oma klienditeeninduse tase kuuni!" hreflang="et" onover-preload="1">Reaalajas vestlus<div class="menu-item-description">Turu kiireim reaalajas vestlus</div></a></li> </ul> </li> <li id="menu-item-369627" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369627"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-902464" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902464"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.ee/sotsiaal-meedia-klienditeenindus/" title="LiveAgent pakub tõhusat sotsiaalmeedia klienditeeninduse tarkvara, mis koondab kõik teie brändi sotsiaalmeedia teavitused ühte universaalsesse postkasti. Hallake hõlpsasti Facebooki, Instagrami, Twitteri, Viberi ja WhatsAppi taotlusi ilma paigaldustasuta ning vajaduseta krediitkaardi järele. Alustage 14- või 30-päevase tasuta prooviperioodiga ja tõstke oma klienditeeninduse tase uutele kõrgustele. Liituge paljude rahulolevate ettevõtetega, kes usaldavad LiveAgenti, ja nautige 24/7 kliendituge." hreflang="et" onover-preload="1">Sotsiaalmeedia<div class="menu-item-description">Vastake oma jälgijatele otse LiveAgentist</div></a></li> <li id="menu-item-695176" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695176"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.ee/parim-konekeskuse-tarkvara/" title="Tutvuge parima kõnekeskuse tarkvara valikuga turul. Valige oma veebisaidi jaoks ideaalne kõnekeskuse tarkvara ja tõstke oma klienditeeninduse tase kuuni." hreflang="et" onover-preload="1">Kõnekeskus<div class="menu-item-description">Sisseehitatud kõnekeskuse tarkvara</div></a></li> <li id="menu-item-970826" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970826"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.ee/liveagent-teadmusbaasi-tarkvara/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="et" onover-preload="1">Teadmusbaas<div class="menu-item-description">Paku iseteenindusvõimalusi</div></a></li> </ul> </li> <li id="menu-item-369628" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369628"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Kasutage</a> <ul class="sub-menu"> <li id="menu-item-454269" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-454269"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="/ettevote/" title="LiveAgent on kasutajatoe tarkvara, mis kohandub erinevate ärimudelite vajadustega. Uurige, kuidas LiveAgent Teie nišiga sobib. Agentuurid, haridusasutused ja valitsusvälised organisatsioonid toetuvad LiveAgentile." hreflang="et" onover-preload="1">Ärilahendused<div class="menu-item-description">Erinevad ettevõtted, erinevad lahendused</div></a></li> <li id="menu-item-454270" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-454270"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="/toostus/" title="LiveAgent suudab täita mitme ärivaldkonna nõudeid. Vaadake, kuidas LiveAgent Teie vajadustele sobib ja täiendage oma kliendituge." hreflang="et" onover-preload="1">Tööstuslahendused<div class="menu-item-description">LiveAgenti kohandamine oma tööstusharule</div></a></li> <li id="menu-item-749475" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-749475"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="/edulood/" title="Tekst sisaldab lühikesi lugusid erinevatest ettevõtetest, kes pakuvad veebipõhiseid teenuseid e-poodide loomiseks, krediitkaarditöötluseks ja kaupmehekonto teenusteks. Samuti mainitakse akvaariumitaimede ja -kalade kasvatamise süsteemi ning klienditeeninduse tarkvara. Ettevõtete kohta on võimalik lugeda lisainfot nende kodulehtedelt." hreflang="et" onover-preload="1">Kasutusjuhud<div class="menu-item-description">Üks toode, mitu kasutusjuhtu</div></a></li> </ul> </li> <li id="menu-item-369632" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369632"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Integratsioonid</a> <ul class="sub-menu"> <li id="menu-item-951156" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951156"><a href="https://www.liveagent.ee/integratsioonid/whatsapp/" title="LiveAgent pakub WhatsAppi integratsiooni, mis võimaldab kasutajatel lihtsasti vastata WhatsAppi sõnumitele oma LiveAgenti töölaualt." hreflang="et" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454276" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454276"><a href="https://www.liveagent.ee/integratsioonid/wordpress/" title="Viige oma Wordpressi veebilehe klienditugi järgmisele tasemele. Wordpressi integratsioon LiveAgent`i jaoks võimaldab teil paigaldada oma veebilehele vestluse nuppe." hreflang="et" onover-preload="1">WordPress</a></li> <li id="menu-item-951157" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-951157"><a href="https://www.liveagent.ee/integratsioonid/prestashop/" title="Kui soovite, et kliendid teiega kiiremini ühendust saaksid, kaaluge oma Pretashop veebilehele meie LiveAgent`i integratsiooni abil live vestluse nupu paigaldamist." hreflang="et" onover-preload="1">Prestashop</a></li> <li id="menu-item-454277" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454277"><a href="https://www.liveagent.ee/integratsioonid/magento/" title="Integreerige Magento 2 LiveAgenti ja suurendage oma töövoogu. Sedelid aitavad teil jälgida klientide tellimusi, saate seda kasutada ühelt platvormilt." hreflang="et" onover-preload="1">Magento</a></li> <li id="menu-item-454278" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454278"><a href="https://www.liveagent.ee/integratsioonid/shopify/" title="Kui soovite, et teie kliendid saaksid teiega kiiremini ühendust kaaluge Shopify integratsiooni LiveAgent`iga. Integratsioon võimaldab teil oma e-poes live vestlust üles seada." hreflang="et" onover-preload="1">Shopify</a></li> <li id="menu-item-454280" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454280"><a href="https://www.liveagent.ee/integratsioonid/mailchimp/" title="Avasta, kuidas integreerida Mailchimp LiveAgenti kaudu, et lihtsustada e-posti turundust ja klienditeenindust. Liitu miljonite rahulolevate kasutajatega, hallates kontakte ja saates isikupärastatud sõnumeid otse piletisüsteemist. Proovi tasuta ja koge kiireid vastuseid ning tõhusat tellimuste haldamist. Alusta kohe ja paranda oma kliendisuhtlust!" hreflang="et" onover-preload="1">Mailchimp</a></li> <li id="menu-item-454275" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454275"><a href="https://www.liveagent.ee/integratsioonid/pipedrive-et/" title="Integreeri PipeDrive LiveAgentiga, et hallata müügivihjeid ja tehinguid, parandada kliendikogemust ja automatiseerida töövooge!" hreflang="et" onover-preload="1">PipeDrive</a></li> <li id="menu-item-454279" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454279"><a href="https://www.liveagent.ee/integratsioonid/slack-et/" title="Vestelge oma meeskonnakaaslastega alati, kui soovite, ilma oma klienditoe lauast lahkumata. Slacki integratsioon LiveAgentile toob Teieni sõnumeid, nii et Te ei ma neid maha." hreflang="et" onover-preload="1">Slack</a></li> <li id="menu-item-369634" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-369634"><a href="/integratsioonid/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="et" onover-preload="1">Rohkem integratsioone</a></li> </ul> </li> </ul> </li> <li id="menu-item-369636" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369636"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Ressursid</a> <ul class="sub-menu"> <li id="menu-item-369637" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369637"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Õpi</a> <ul class="sub-menu"> <li id="menu-item-369651" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-369651"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/akadeemia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1">Akadeemia<div class="menu-item-description">Hakka klienditoe eksperdiks</div></a></li> <li id="menu-item-369652" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-369652"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/mallid/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="et" onover-preload="1">Mallid<div class="menu-item-description">Kohandatavad mallid igaks olukorraks</div></a></li> <li id="menu-item-749476" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-749476"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.ee/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="et" onover-preload="1">Kontrollnimekirjad<div class="menu-item-description">Kuidas käsitleda oma protsesse</div></a></li> </ul> </li> <li id="menu-item-369638" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369638"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-369653" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-369653"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blogi/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="et" onover-preload="1">Ajaveeb<div class="menu-item-description">Klienditoe ja LiveAgenti uudised</div></a></li> <li id="menu-item-369655" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-369655"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="/klienditoe-sonastik/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="et" onover-preload="1">Sõnastik<div class="menu-item-description">Õpi klienditoe terminoloogiat</div></a></li> <li id="menu-item-369656" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-369656"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="/kataloog/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="et" onover-preload="1">Kataloog<div class="menu-item-description">Põhjalik klienditoe kontaktiloend</div></a></li> </ul> </li> <li id="menu-item-369639" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369639"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">sub</a> <ul class="sub-menu"> <li id="menu-item-369717" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-369717"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.ee/kirjutamise-kiiruse-test/" title="Testige oma kirjutamise oskusi LiveAgenti tasuta kirjutamiskiiruse testiga. Saage vaid minutitega teada oma trükkimise kiirus ja jätkake tasuta harjutamist, et end veelgi arendada." hreflang="et" onover-preload="1">Trükkimistest<div class="menu-item-description">Paranda kirjutamiskiirust</div></a></li> <li id="menu-item-951129" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951129"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.ee/reviews/" title="This piece discusses software reviews for various categories, including email management, call center software, social media customer support software, and more. The article then focuses on a review of Zendesk's email management software, providing a detailed breakdown of its features, such as unlimited email addresses, automated email archiving, and customizable business rules and reporting." hreflang="et" onover-preload="1">Arvustused<div class="menu-item-description">Heida pilk tarkvara funktsioonide arvustustele</div></a></li> <li id="menu-item-749565" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-749565"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Tugiportaal<div class="menu-item-description">Õpetlikud artiklid ja juhendid</div></a></li> </ul> </li> <li id="menu-item-369640" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-369640"><a href="#" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Ettevõte</a> <ul class="sub-menu"> <li id="menu-item-369718" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-369718"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.ee/meist/liveagentist/" title="Discover LiveAgent, the pioneering customer support software founded in 2004 by Viktor and Andrej. Serving over 150 million users globally, LiveAgent combines real-time chat, ticketing, and support features. Join our mission to make exceptional customer service the norm. Start your 14-day free trial and experience innovation today!" hreflang="et" onover-preload="1">Meist<div class="menu-item-description">Avasta toote taga olev meeskond</div></a></li> <li id="menu-item-454290" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-454290"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.ee/auhinnad/" title="Avastage LiveAgenti auhinnatud klienditoe tarkvara, mis on tunnustatud juhtivate B2B ja SaaS organisatsioonide poolt. Nautige 24/7 klienditeenindust, tasuta seadistust ja krediitkaardivaba prooviperioodi. Alustage kohe ja liituge mainekate klientidega nagu Forbes ja Airbus." hreflang="et" onover-preload="1">Auhinnad<div class="menu-item-description">Meie auhinnad & saavutused</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-369650" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-369650"><a href="/funktsioonid/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="et" onover-preload="1">Funktsioonid</a></li> <li id="menu-item-803035" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803035"><a href="/hinnakiri/" title="LiveAgenti paketid algavad 15 dollarist agendi kohta kuus ning sisaldavad e-posti piletisüsteemi, reaalajas vestluse funktsiooni, teadmusbaasi ja palju muud. Terviklik pakett on saadaval hinnaga 69 dollarit agendi kohta kuus." hreflang="et" onover-preload="1">Hinnakiri</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prooviperiood/" class="Button Button--full" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Tasuta Prooviperiood</span> </a> <a href="/sisselogimine/" class="Button Button--login" title="Logige sellel lehel sisse oma LiveAgenti kontole. Esmalt sisestage ettevõtte nimi ning jätkake kasutajanime ja parooliga." hreflang="et" onover-preload="1"> <span>Sisselogimine</span> <span class="tooltip">Sisselogimine</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Kas soovite LiveAgenti kohta rohkem teada saada? LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Demo</span> </a> <a href="/prooviperiood/" class="Button Button--full" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Tasuta Prooviperiood</span> </a> <a href="/sisselogimine/" class="Button Button--login" title="Logige sellel lehel sisse oma LiveAgenti kontole. Esmalt sisestage ettevõtte nimi ning jätkake kasutajanime ja parooliga." hreflang="et" onover-preload="1"> <span>Sisselogimine</span> <span class="tooltip">Sisselogimine</span> </a> </div> <!-- URLSLAB-SKIP-REPLACE-START --> <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-et" lang="et"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Euroopa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Aasia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Lähis-Ida</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Ameerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Euroopa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/softuer-za-vhodyasht-kol-tsentar/" title="Проучване показва, че 39% от потребителите предпочитат да бъдат обслужени по телефон, вместо по друг канал за връзка. С LiveAgent можете да настроите виртуален кол център директно в Help Desk продукта си. Лесно управлявайте входящите повиквания от клиентите си, подобрете работата на екипа си за обслужване и генерирайте по-големи продажби от входящите обаждания." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/call-centrum-software-pro-prichozi-hovory/" title="Software call centra pro příchozí hovory vám pomůže vytvořit virtuální call centrum. Snadno spravujte příchozí komunikaci se zákazníky, zlepšete výkonnost týmu podpory a generujte více příchozích prodejů. Vyberte si ten správný pro své potřeby." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/inbound-call-center-software/" title="Indgående call center software kan hjælpe dig med at oprette et virtuelt callcenter. Se hvordan i vores omfattende vejledning." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/eingehende-callcentersoftware/" title="Die Inbound-Callcenter-Software kann Ihnen bei der Einrichtung eines virtuellen Callcenters helfen. Wählen Sie das richtige für Ihre Bedürfnisse aus." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </span> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/software-de-centro-de-llamadas-para-llamadas-entrantes/" title="El software del centro de llamadas entrantes puede ayudarlo a configurar un centro de llamadas virtual. Aprenda cómo en nuestra guía exhaustiva." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/logiciel-de-centre-dappels-entrants/" title="Découvrez les 20 meilleurs logiciels de centres d'appels entrants en 2023 sur LiveAgent. Optimisez vos appels entrants avec des fonctionnalités comme l'aiguillage intelligent, l'intégration vocale et la gestion des contrats. Idéal pour améliorer l'efficacité et la productivité de votre service client, quel que soit la taille de votre entreprise." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/logismiko-thlefwnikou-kentrou-eiserxomenwn-klhsewn/" title="Το λογισμικό εισερχόμενων τηλεφωνικών κέντρων μπορεί να σας βοηθήσει να δημιουργήσετε ένα εικονικό τηλεφωνικό κέντρο. Διαχειριστείτε εύκολα τις εισερχόμενες επικοινωνίες πελατών, βελτιώστε την απόδοση της ομάδας υποστήριξης και δημιουργήστε περισσότερες εισερχόμενες πωλήσεις. Επιλέξτε το κατάλληλο για τις ανάγκες σας." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/softver-dolazni-poziv-call-centar/" title="Otkrijte kako LiveAgent softver za dolazne pozive pomaže tvrtkama da poboljšaju korisničko iskustvo i povećaju prodaju pomoću IVR tehnologije, pametnog usmjeravanja poziva i integriranog video chata. Uživajte u neograničenom snimanju poziva i detaljnoj analitici za optimizaciju vašeg call centra." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/software-call-center-inbound/" title="Il software per call center inbound può aiutarti a creare un call center virtuale. Gestisci facilmente le comunicazioni con i clienti in entrata, migliora le prestazioni del team di supporto e genera più vendite in entrata. Scegli quello giusto per le tue esigenze." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/ienakoso-zvanu-centra-programmatura/" title="Uzziniet par labākajām ienākošo zvanu centra programmatūrām 2024. gadā! LiveAgent piedāvā risinājumus personalizētam klientu atbalstam, palielinot pārdošanas apjomus ar viedās zvanu maršrutēšanas un integrētu video tērzēšanas iespējām. Apskatiet mūsu ceļvedi un uzlabojiet savu biznesu!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/ieinanciu-skambuciu-centro-programa/" title="Įeinančių skambučių centro programinė įranga gali padėti sukurti virtualų skambučių centrą. Lengvai valdykite įeinančius ryšius su klientais, pagerinkite aptarnavimo komandos veiklą ir padidinkite įeinančių pardavimų skaičių. Išsirinkite pagal savo poreikius." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/bejovo-call-center-szoftver/" title="Fedezze fel a LiveAgent bejövő call center szoftverét, amely többcsatornás kommunikációval és intelligens hívásirányítással növeli az ügyfélkapcsolatok hatékonyságát. Tapasztalja meg az IVR technológia, automatikus visszahívás, korlátlan hívásrögzítés és integrált videó chat előnyeit, hogy javítsa ügyfélszolgálati csapatának teljesítményét és ügyfél-elégedettségét. Próbálja ki most!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/inkomende-callcenter-software/" title="Inbound callcentersoftware kan u helpen bij het opzetten van een virtueel callcenter. Beheer eenvoudig inkomende klantencommunicatie, verbeter de prestaties van het ondersteuningsteam en genereer meer inkomende verkopen. Kies de juiste voor uw behoeften." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/innkommende-ringesenter-programvare/" title="Programvare for innkommende kundesenter kan hjelpe deg med å sette opp et virtuelt kundesenter. Administrer enkelt inngående kundekommunikasjon, forbedre støtteteamets ytelse og generer mer inngående salg. Velg den rette for dine behov." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/oprogramowanie-inbound-call-center/" title="Zwiększ satysfakcję klientów i efektywność swojego działu obsługi dzięki oprogramowaniu inbound call center od LiveAgent. Skorzystaj z funkcji takich jak inteligentne kolejkowanie, nagrywanie rozmów i analizowanie wyników. Rozpocznij 14-dniowy okres próbny i odkryj, jak łatwo można personalizować i integrować nasze wszechstronne rozwiązanie chmurowe." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/software-de-centru-de-apeluri-de-intrare/" title="Cercetările arată că 39% dintre consumatori preferă asistența prin telefon față de alte canale de comunicare. Cu Liveagent puteți configura un centru de apel virtual chiar în biroul dvs. de asistență. Gestionați cu ușurință comunicările de intrare cu clienții, îmbunătățiți performanțele echipei de asistență și generați mai multe vânzări de intrare." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/po-dlya-kol-tsentra-dlya-vkhodyashkhikh-zvonkov/" title="Увеличьте удовлетворенность клиентов с помощью топ-20 систем управления call-центром 2023 года. Полная русификация и без доп. платежей!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/programska-oprema-za-dohodne-klice-klicnega-centra/" title="Programska oprema za dohodni klicni center vam lahko pomaga vzpostaviti virtualni klicni center. Preprosto upravljajte vhodne komunikacije s strankami, izboljšajte učinkovitost ekipe za podporo in ustvarite več vhodne prodaje. Izberite pravega za svoje potrebe." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Aasia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/huru-hujiao-zhongxin-ruanjian/" title="调查研究表明，39%的消费者更喜欢通过电话获取支持，而不是其他的沟通渠道。使用LiveAgent，您可以在服务台中设置虚拟呼叫中心。轻松管理呼入客户沟通，提高支持团队的绩效，创造更多的呼入式销售。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/inbound-call-center-software/" title="Ayon sa research, mas pabor ang 39% ng mga consumer na gumamit ng phone kaysa ibang communication channels sa paghahanap ng support. Sa LiveAgent, puwede kayong mag-set up ng virtual call center doon mismo sa inyong help desk. Mas madali ang pag-manage ng inbound customer communications, pagpapahusay ng performance ng inyong support team, at pag-generate ng mas maraming inbound sales." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/phan-mem-tong-dai-cuoc-goi-inbound/" title="Nghiên cứu cho thấy 39% người tiêu dùng thích được hỗ trợ qua điện thoại hơn là các kênh liên lạc khác. Với Liveagent, bạn có thể thiết lập một tổng đài ảo ngay trên chính phần mềm hỗ trợ khách hàng của mình. Dễ dàng quản lý và tiếp nhận các cuộc gọi đến (Inbound) của khách hàng, nâng cao hiệu quả làm việc của bộ phận hỗ trợ cũng như gia tăng hoạt động bán hàng Inbound (Inbound sales)." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Lähis-Ida</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/inbound-call-center-software/" title="يمكن أن يساعدك برنامج مركز الاتصال الوارد في إعداد مركز اتصال افتراضي. حيث يمكنك إدارة اتصالات العملاء الواردة بسهولة وتحسين أداء فريق الدعم وتحقيق المزيد من المبيعات الواردة. اختر البرنامج المناسب لاحتياجاتك." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Ameerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/inbound-call-center-software/" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/software-de-call-center-de-entrada/" title="O software de call center receptivo pode ajudá-lo a configurar um call center virtual. Saiba como em nosso guia completo." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <!-- URLSLAB-SKIP-REPLACE-END --> </div> </div> </header> <div class="AppContainer" data-copied="Kopeeritud!"> <div class="Post Post--sidebar-right"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Kogege LiveAgenti mitmekanalilist klienditoe tarkvara, mis pakub sujuvat piletisüsteemi, kiireimat reaalajas vestlust ja kõnekeskuse lahendusi. Alustage riskivaba 30-päevase tasuta prooviperioodiga, ilma krediitkaarti vajamata, ning parandage oma klienditeenindust ja suurendage tulusid. Liituge ettevõtetega nagu Forbes ja Airbus, kes usaldavad meie lahendusi." hreflang="et" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Sissetuleva kõnekeskuse tarkvara</span><meta itemprop="position" content="2"></li></ol></div></div> <!-- Breadcrumb section end --> <!-- Title section --> <h1 itemprop="headline" class="compact-header__title" id="h-sissetuleva-k-nekeskuse-tarkvara">Sissetuleva kõnekeskuse tarkvara</h1> <!-- Title section end --> <!-- Description section --> <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Ülevaade 20 parimast sissetuleva kõnekeskuse tarkvarast 2024. aastal, sisaldades olulisi funktsioone ja soovitusi erineva suurusega ettevõtetele ning tasuta prooviversioone.</p></div> <!-- Description end --> <!-- Date section --> <div class="compact-header__date"> <span itemprop="datePublished" content="2020-07-21 10:02 pm +02:00"> Published on July 21, 2020 </span> by <a href="https://www.liveagent.ee/author/daniel-pison/" title="Discover the expertise of Daniel Pison, the marketing and communication strategist at LiveAgent. With a wealth of experience in managerial roles and AI integration into customer service, Daniel is a key figure in LiveAgent's success. Explore insightful articles on Gmail alternatives, open-source ticketing systems, and more. Join our community for excellent customer support solutions." hreflang="et" onover-preload="1">Daniel Pison</a>. <span itemprop="dateModified" content="February 22, 2024 10:02 pm +02:00"> Viimati muudetud February 22, 2024 ajal 10:02 pm. </span> </div> <!-- Date section end --> </div> <div class="compact-header__right"> <!-- TOC section --> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.ee/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-an-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Mis on sissetuleva kõnekeskuse tarkvara?</span></a><a href="#how-does-an-inbound-call-center-software-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kuidas toimib sissetulev kõnekeskuse tarkvara?</span></a><a href="#components-of-an-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Sissetuleva kõnekeskuse tarkvara komponendid</span></a><a href="#ticketing" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Piletisüsteem</span></a><a href="#live-chat" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Reaalajas vestlus</span></a><a href="#call-center" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kõnekeskus</span></a><a href="#social-media-management" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Sotsiaalmeedia haldamine</span></a><a href="#customer-portal" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kliendiportaal</span></a><a href="#knowledge-base" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Teadmusbaas</span></a><a href="#key-features-of-effective-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Tõhusa sissetuleva kõnekeskuse tarkvara põhifunktsioonid</span></a><a href="#smart-call-routing" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Nutikas kõnede marsruutimine</span></a><a href="#voice-integration" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Hääle integreerimine</span></a><a href="#intelligent-ivr-system" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Intelligentne IVR-süsteem</span></a><a href="#call-recordings" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kõnede salvestamine</span></a><a href="#integrated-video-chat" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Integreeritud videovestlus</span></a><a href="#call-center-analytics" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kõnekeskuse analüütika</span></a><a href="#hybrid-ticket-stream" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Hübriidpiletivoog</span></a><a href="#customer-insights" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Klientide ülevaated</span></a><a href="#how-to-choose-the-best-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kuidas valida õige sissetulev kõnekeskuse tarkvara</span></a><a href="#commitments" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Pühendumused</span></a><a href="#price" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Hind</span></a><a href="#support" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Klienditugi</span></a><a href="#provided-contact-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Pakutud kontaktivõimalused</span></a><a href="#ability-to-scale-up-down" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Võimalus skaleerida üles/alla</span></a><a href="#collaborative-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Koostöövõimalused</span></a><a href="#software-limitations" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Tarkvara piirangud</span></a><a href="#demo-version-of-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Sissetuleva kõnekeskuse tarkvara demoversioon</span></a><a href="#what-is-the-best-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Milline on parim sissetulev kõnekeskuse tarkvara</span></a><a href="#benefits-of-using-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Sissetuleva kõnekeskuse tarkvara kasutamise eelised</span></a><a href="#implementation-of-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Sissetuleva kõnekeskuse tarkvara juurutamine</span></a><a href="#cost-of-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Sissetuleva kõnekeskuse tarkvara maksumus</span></a><a href="#top-20-providers-of-inbound-call-center-solutions" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">20 parimat sissetuleva kõnekeskuse tarkvara pakkujat</span></a><a href="#liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">1. LiveAgent</span></a><a href="#call-center-studio-inbound" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">2. Call Center Studio Inbound</span></a><a href="#ringcentral" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">3. Ringcentral</span></a><a href="#zendesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">4. Zendesk</span></a><a href="#recommended-for-a-unified-workspace" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Soovitatav ühtseks tööruumiks</span></a><a href="#talkdesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">5. Talkdesk</span></a><a href="#zoho-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">6. Zoho Desk</span></a><a href="#cloudtalk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">7. Cloudtalk</span></a><a href="#gotoconnect" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">8. GoToConnect</span></a><a href="#salesforce-service-cloud" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">9. Salesforce Service Cloud</span></a><a href="#nice-cxone" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">10. Nice CXone</span></a><a href="#dialpad" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">11. Dialpad</span></a><a href="#agile-crm" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">12. Agile CRM</span></a><a href="#five9" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">13. Five9</span></a><a href="#callhippo" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">14. CallHippo</span></a><a href="#twilio" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">15. Twilio</span></a><a href="#vicidial" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">16. VICIdial</span></a><a href="#3cx" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">17. 3CX</span></a><a href="#vonage-business-communications" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">18. Vonage Business Communications</span></a><a href="#aircall" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">19. Aircall</span></a><a href="#callrail" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">20. CallRail</span></a><a href="#inbound-call-center-software-compared" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Sissetulevate kõnekeskuste tarkvarade võrdlus</span></a><a href="#liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">LiveAgent</span></a><a href="#primo-dialer" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Primo Dialer</span></a><a href="#phoneburner" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">PhoneBurner</span></a><a href="#chasedata-ccaas" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">ChaseData CCaaS</span></a><a href="#xcally" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">XCALLY</span></a><a href="#is-a-trial-version-of-inbound-call-center-software-useful" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kas sissetuleva kõnekeskuse tarkvara prooviversioon on kasulik?</span></a><a href="#conclusion" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kokkuvõte</span></a><a href="#the-best-all-in-one-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Parim kõik-ühes kõnekeskuse tarkvara</span></a><a href="#the-best-inbound-call-center-software-with-built-in-ticketing-live-chat-and-call-center-features" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Parim sissetuleva kõnekeskuse tarkvara koos sisseehitatud piletisüsteemi, reaalajas vestluse ja kõnekeskuse funktsioonidega</span></a><a href="#the-best-feature-rich-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Parim funktsioonirikas sissetuleva kõnekeskuse tarkvara</span></a><a href="#the-best-value-for-the-price-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Parima hinna ja kvaliteediga sissetulev kõnekeskuse tarkvara</span></a><a href="#the-highest-rated-inbound-call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kõrgeimalt hinnatud sissetuleva kõnekeskuse tarkvara</span></a><a href="#the-most-accessible-inbound-call-center-software-to-setup-use-and-integrate" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et"><span class="FilterMenu__item-title js-toc__item-title">Kõige juurdepääsetavam sissetuleva kõnekeskuse tarkvara paigaldamiseks, kasutamiseks ja integreerimiseks</span></a></div></div></div></div> <!-- TOC section end --> <!-- Thumbnail section end --> </div> <!--Filter section--> <!--Filter section end--> </div> </div> </div> <div class="wrapper Post__container"> <div class="BlogPost__content Post__content"> <div class="Content"> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.ee/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <p>Meie digiajastul on suhtlemiseks mitmeid viise, kuid siiski võtavad kliendid ettevõtetega ühendust peamiselt telefoni teel. Parim sissetuleva kõnekeskuse lahendus võimaldab teie ettevõttel kiiresti ja edukalt toime tulla sissetulevate ja väljaminevate kõnedega. Ühenduge oma klientidega mitmel kanalil, kasutades ühte ainsat sissetuleva kõnekeskuse <a href="https://www.liveagent.ee/klienditoe-tarkvara/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="et" onover-preload="1">tarkvara</a>. Muutke oma ettevõtte klienditeenindus sissetuleva kõnekeskusega sujuvamaks, et suurendada klientide rahulolu ja suurendada müüki.</p> <div class="wp-block-yoast-seo-table-of-contents yoast-table-of-contents"><ul><li><a href="#h-what-is-an-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Mis on sissetuleva kõnekeskuse tarkvara?</a></li><li><a href="#how-does-an-inbound-call-center-software-work" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Kuidas töötab sissetuleva kõnekeskuse tarkvara?</a></li><li><a href="#components-of-an-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Sissetuleva kõnekeskuse tarkvara komponendid</a></li><li><a href="#key-features-of-effective-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Efektiivse sissetuleva kõnekeskuse tarkvara põhifunktsioonid</a></li><li><a href="#how-to-choose-the-best-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Kuidas valida parim sissetuleva kõnekeskuse tarkvara</a></li><li><a href="#what-is-the-best-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Milline on parim sissetuleva kõnekeskuse tarkvara</a></li><li><a href="#benefits-of-using-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Sissetuleva kõnekeskuse tarkvara kasutamise eelised</a></li><li><a href="#implementation-of-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Sissetuleva kõnekeskuse tarkvara juurutamine</a></li><li><a href="#cost-of-inbound-call-center-software" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Sissetuleva kõnekeskuse tarkvara maksumus</a></li><li><a href="#top-20-providers-of-inbound-call-center-solutions" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">20 parimat sissetuleva kõnekeskuse tarkvara pakkujat</a></li><li><a href="#inbound-call-center-software-compared" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Sissetulevate kõnekeskuse tarkvarade võrdlus</a></li><li><a href="#is-a-trial-version-of-inbound-call-center-software-useful" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Kas sissetuleva kõnekeskuse tarkvara prooviversioon on oluline?/a></a></li>><li><a href="#conclusion" data-level="2" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Kokkuvõte</a></li></ul></div> <h2 class="wp-block-heading" id="h-what-is-an-inbound-call-center-software">Mis on sissetuleva kõnekeskuse tarkvara?</h2> <p>Sissetuleva kõnekeskuse tarkvara võimaldab teie kohapealsel või kaugjuhtimisega kõnekeskusel hõlpsalt hallata kõiki sissetulevaid funktsioone ühest tööriistast. Sissetulevate kõnede tarkvarasi on mitut tüüpi:</p> <ul class="wp-block-list"> <li>Omnikanaliline sissetuleva kõnekeskuse teenus võimaldab teie klienditeenindajatel pakkuda klientidele tuge mitmete digitaalsete kanalite kaudu.</li> <li>Mitmekanalilised sissetulevad kõnekeskused nõuavad, et edastaksite oma kliendi uuele agendile, kui ta soovib suhelda mõne muu suhtlusviisi kaudu.</li> </ul> <p></p><p>Sissetuleva kõnekeskuse tarkvara muudab teie klienditeeninduse kogemuse sujuvamaks, võimaldades teil kiiresti suhelda klientidega erinevate kanalite kaudu. Kaugjuhtimisega kõnekeskused ei nõua sissetuleva kõnekeskuse agentide ühe katuse all viibimist – nii kaotate kõik kohapealse kõnekeskusega kaasnevad kulud. Teie meeskonnad saavad oma tööd tõhusalt teha kõikjal maailmas, pidades samas kinni väiksemast eelarvest.<br>Lisaks on sissetulevad kontaktkeskused teie müügimeeskondade jaoks väärtuslikud vahendid toodete tutvustamisel, klientide küsimustele vastamisel ja tehingute sõlmimisel.</p> <h2 class="wp-block-heading" id="how-does-an-inbound-call-center-software-work">Kuidas toimib sissetulev kõnekeskuse tarkvara?</h2> <p></p><p>Interaktiivse häälvastuse (IVR) süsteemid võimaldavad helistajatel ettevõttega ühendust võttes iseteenindusteenust kasutada. Sissetuleva kõnekeskuse tarkvara töötab interaktiivse oskuspõhise marsruutimise või VoIPi kaudu. Oskustepõhine marsruutimine määrab helistajad kõige asjakohasema osakonna või agendi juurde. Mõlemad süsteemid kasutavad sarnast kliendikõnede väljastamise süsteemi, näiteks:</p> <p>Kui tööajal tuleb kõne, sirvib sissetuleva kõnekeskuse tarkvara kliendi tuvastamiseks ettevõtte andmebaasi ja teavitab sellest klienditeenindajat.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/ivr.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Ivr.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/d5864f0ae3622a6e82f01067ef76eb70/ivr-1024x679.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="IVR-i näide" title="IVR-i näide" data-src="https://www.liveagent.ee/wp/urlslab-download/6d1e361fcc2d3511d6854c60e71c41b3/ivr-1024x679.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="28"></picture></a></figure> <ul class="wp-block-list"> <li>Oletame, et helistaja on olemasolev klient. Agent pääseb dokumentidele juurde ja vaatab üle kliendi andmed enne telefonikõnele vastamist.</li> <li>Kui klient on uus helistaja, pole tema teavet andmebaasis. Siiski lisab klienditeenindaja selle edaspidiseks kasutamiseks telefonikõne ajal.</li> <li>Kui kasutate IVR-i, oskuspõhist marsruutimissüsteemi või mõlemat, antakse kliendile valida. Nende valik määrab, millist marsruutimissüsteemi helistaja kogeb.</li> <li>Kui agent nõustub, loob ta kliendiga ühenduse, et aidata tema päringuga telefoni, vestluse, meili või muu kanali kaudu, kui kasutate omnikanalilist sissetuleva kõnekeskust.</li> <li>Agent võib vestlusesse kaasata teisi agente, isegi kui ta kasutab erinevaid suhtluskanaleid.</li> <li>Sissetuleva kõnekeskuse tarkvara võimaldab edaspidise kvaliteedi või koolituse eesmärgil vestlusi salvestada.</li> <li>Sõltuvalt kliendi vastusest märgib agent probleemi lahendatuks, suletuks, avatuks või järelmeetmeid vajavaks.</li> <li>Kui agent märgib probleemi suletuks, saab ta küsida sissetulevalt helistajalt tagasisidet meili, kõne või küsitluse kaudu.</li> <li>Ettevõte saab seejärel kasutada sissetuleva helistaja kohta saadud teavet tulevaste kliendisuhtluste ja äriteenuste parandamiseks.</li> </ul> <h2 class="wp-block-heading" id="components-of-an-inbound-call-center-software">Sissetuleva kõnekeskuse tarkvara komponendid</h2> <p>Sissetuleva kõnekeskuse tarkvara valimisel peaksite teie ja <a href="https://www.liveagent.ee/funktsioonid/agendid/" title="Avasta, kuidas LiveAgent'i kasutajatoe agendid tõstavad klienditeeninduse taset pakkudes tehnilist abi ja lahendades probleeme mitmekanalilise toe kaudu. Õpi lisama piiramatult agente, et suurendada produktiivsust. Proovi tasuta 30 päeva jooksul!" hreflang="et" onover-preload="1">agendid</a> tutvuma tarkvara komponentidega. Sissetuleva kõnekeskuse tarkvara koosneb järgmisest:</p> <h3 class="wp-block-heading" id="ticketing">Piletisüsteem</h3> <p></p><p>Piletisüsteem võimaldab klienditeenindajatel kasutada päringutele tõhusaks vastamiseks ühtset liidest. Kui klienditeenindaja saab mis tahes kanali kaudu kliendilt kõne, genereerib see pileti. Agendid leiavad need piletid universaalsest postkastist, et võimaldada klientidele kiiresti ja tõhusalt vastata. Piletisüsteem on hämmastav viis suurepärase kliendirahulolu pakkumiseks, vähendades samal ajal ärikulusid.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2023/02/customer-service-software-solution-02.png" data-lightbox="gallery" title="App - Uploads - 2023 - 02 - Customer Service Software Solution 02.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/1ed6aab909ddee07c589a72d29146786/customer-service-software-solution-02.png.webp 871w, https://www.liveagent.ee/wp/urlslab-download/d91a0c68fa7197e1485ccd4c1eb925d7/customer-service-software-solution-02-300x248.png.webp 300w, https://www.liveagent.ee/wp/urlslab-download/41dd16c329f402371b510437cc719b2f/customer-service-software-solution-02-768x636.png.webp 768w, https://www.liveagent.ee/wp/urlslab-download/28e3703820b03ff809f274279c4cf70e/customer-service-software-solution-02-60x50.png.webp 60w, https://www.liveagent.ee/wp/urlslab-download/a50bcce570d3e5969150b9418db4c464/customer-service-software-solution-02-30x25.png.webp 30w, https://www.liveagent.ee/wp/urlslab-download/087eea316ab3bebd2a7db5805f8f4e3d/customer-service-software-solution-02-405x335.png.webp 405w, https://www.liveagent.ee/wp/urlslab-download/b6c1bb8373da4b8270ce01e0b3e0e9e5/customer-service-software-solution-02-483x400.png.webp 483w, https://www.liveagent.ee/wp/urlslab-download/f17f05740d941a46a38536532dd84ce3/customer-service-software-solution-02-185x153.png.webp 185w, https://www.liveagent.ee/wp/urlslab-download/e670424c9e76fe9412c68494a114281c/customer-service-software-solution-02-110x91.png.webp 110w, https://www.liveagent.ee/wp/urlslab-download/838171d10a16b091dfdbea64fc877ca0/customer-service-software-solution-02-485x401.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 871px) 100vw, 871px" type="image/webp"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/23010197b8ef56b49be633d9b5d41d10/customer-service-software-solution-02.png 871w, https://www.liveagent.ee/wp/urlslab-download/006af407309738a6f5b2f1b0a82ad952/customer-service-software-solution-02-300x248.png 300w, https://www.liveagent.ee/wp/urlslab-download/3613b14ffccd6268258442a393d2b595/customer-service-software-solution-02-768x636.png 768w, https://www.liveagent.ee/wp/urlslab-download/99954368c1bb5952e30637ef3fe12bc0/customer-service-software-solution-02-60x50.png 60w, https://www.liveagent.ee/wp/urlslab-download/f69ca0f14e47a0254dfdefce8b217c04/customer-service-software-solution-02-30x25.png 30w, https://www.liveagent.ee/wp/urlslab-download/ae62b0ef37da3119d955ac7aaa445c00/customer-service-software-solution-02-405x335.png 405w, https://www.liveagent.ee/wp/urlslab-download/c0a554c8f5b62ca25e65a633dd36bec5/customer-service-software-solution-02-483x400.png 483w, https://www.liveagent.ee/wp/urlslab-download/3cb6985a23f2a7b1d35dd90f20098de3/customer-service-software-solution-02-185x153.png 185w, https://www.liveagent.ee/wp/urlslab-download/774038c606fcf7582b25a2c0c5658ad2/customer-service-software-solution-02-110x91.png 110w, https://www.liveagent.ee/wp/urlslab-download/2889179b741de393e2eb2072b4d7d97c/customer-service-software-solution-02-485x401.png 485w" urlslab-lazy="yes" sizes="(max-width: 871px) 100vw, 871px"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/1ed6aab909ddee07c589a72d29146786/customer-service-software-solution-02.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="871" height="721" alt="LiveAgent - omnikanaliline piletisüsteem" class="wp-image-794255" data-src="https://www.liveagent.ee/wp/urlslab-download/23010197b8ef56b49be633d9b5d41d10/customer-service-software-solution-02.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"></picture></a></figure> <h3 class="wp-block-heading" id="live-chat">Reaalajas vestlus</h3> <p></p><p>Sissetuleva kõnekeskuse tarkvara reaalajas vestlus võimaldab teie klienditoe meeskonnaliikmetel vestelda video-, veebi-, SMS-i ja telefoni teel. Reaalajas vestluse tarkvara töötab automatiseerimise jõul, mis võimaldab teie klientidel saada abi klienditeenindajatelt või AI-toega vestlusrobotidelt, kes oskavad vastata lihtsamatele küsimustele.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/01/Chat-window-docking-feature-in-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Chat Window Docking Feature In LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/42b3d1b4fd518c0af97c7a61ac6a2b6a/Chat-window-docking-feature-in-LiveAgent-1024x568.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Vestlusakna-dokkimise-funktsioon-LiveAgent" title="Vestlusakna-dokkimise-funktsioon-LiveAgent" data-src="https://www.liveagent.ee/wp/urlslab-download/87056ec12ef04b3784ab196f3489c4f2/Chat-window-docking-feature-in-LiveAgent-1024x568.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"></picture></a></figure> <h3 class="wp-block-heading" id="call-center">Kõnekeskus</h3> <p>Sissetuleva kõnekeskuse tarkvara kõnekeskuse sektsioon on osa teenusest, mis võimaldab suhelda ettevõtte ja klientide vahel. Ilma selleta ei pruugi te sissetulevaid kõnesid vastu võtta ega töötajaid nõuetekohaselt saata.</p> <h3 class="wp-block-heading" id="social-media-management">Sotsiaalmeedia haldamine</h3> <p></p><p>Teie sissetuleva kõnekeskuse sotsiaalmeedia haldus võimaldab teil suhelda kõigi oma sotsiaalmeedia kanalitega ühest tarkvarast.</p> <figure class="wp-block-image aligncenter size-large is-resized no-borders"><a href="https://www.liveagent.com/app/uploads/2021/07/social_media-1.svg" title="App - Uploads - 2021 - 07 - Social Media 1.svg" onover-preload="1"><img decoding="async" width="495" height="538" alt="LiveAgenti sotsiaalmeedia klienditeenindus" class="wp-image-356527" style="opacity: 0; transition: opacity .5s;" data-src="https://www.liveagent.ee/wp/urlslab-download/f2ac01981f32eb823347eb50e49237da/social_media-1.svg" data-urlslabstyle="width:568px;height:424px" urlslab-lazy="yes" urlslab-id="31"></a></figure> <h3 class="wp-block-heading" id="customer-portal">Kliendiportaal</h3> <p><a href="https://www.liveagent.ee/kliendiportaali-tarkvara/" title="Avasta LiveAgenti kliendiportaali tarkvara 2024: pakkudes juurdepääsu ressurssidele ja piletite jälgimisele ilma seadistamise tasuta ning 24/7 klienditeenindusega. Alusta tasuta prooviperioodiga ja paranda oma klienditeenindust iseteenindusportaaliga, mis vähendab kulusid ja suurendab rahulolu. Proovi nüüd!" hreflang="et" onover-preload="1">Kliendiportaal</a> on sissetuleva kõnekeskuse tarkvara lahutamatu osa. See annab klientidele kiire juurdepääsu olulistele kontoandmetele, ilma et nad peaksid ettevõttega otse ühendust võtma. Oletame näiteks, et kliendi internetiühendus katkeb. Sel juhul saavad nad kliendiportaali lehel kiiresti oma kontot vaadata, et teha kindlaks, kas arveldamisel või tasumata maksetega on probleeme, mis võivad põhjustada <a href="https://www.liveagent.ee/funktsioonid/teenuse-taseme-kokkulepe-sla/" title="Teenuse taseme kokkulepped (SLAd) võivad parandada teie kasutajatoe efektiivsust täpsustades kasutajatoe agentide eemärke." hreflang="et" onover-preload="1">teenuse</a> katkemist.</p> <h3 class="wp-block-heading" id="knowledge-base">Teadmusbaas</h3> <p></p><p>Sissetulevate kõnekeskustega töötades on klientide päringute asjakohasel käsitlemisel olulisel kohal teadmistebaas. See suudab käsitleda levinud küsimusi või tehnilisi probleeme, mis võivad tekkida. Teadmusbaasi kaudu võib klient oma probleemi lahendada abikeskusesse helistamata.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/05/free-knowledge-base-software-theme-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 05 - Free Knowledge Base Software Theme 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/9de273842e21952f905ad0fd48229e3a/free-knowledge-base-software-theme-1-1024x494.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Tasuta teadmusbaasi teema LiveAgentis" title="teadmusbaasi-teema-montana" data-src="https://www.liveagent.ee/wp/urlslab-download/700e5d5e5e65d1ec16a8adbb933b00e2/free-knowledge-base-software-theme-1-1024x494.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a><figcaption class="wp-element-caption">Montana teema LiveAgentis</figcaption></figure> <h2 class="wp-block-heading" id="key-features-of-effective-inbound-call-center-software">Tõhusa sissetuleva kõnekeskuse tarkvara põhifunktsioonid</h2> <h3 class="wp-block-heading" id="smart-call-routing">Nutikas kõnede marsruutimine</h3> <p></p><p>Marsruutige sissetulevad klientide kõned automaatselt agentidele, kasutades kas prioriteetset või nutikat kõnede marsruutimist. Kui kasutate juhuslikke määranguid, määratakse kõned juhuslikult saadaolevatele agentidele. Kui kasutate prioriteetseid määranguid, kantakse pikima ooteajaga kõned üle järgmisele kvalifitseeritud agendile. Nutikas <a href="https://www.liveagent.ee/funktsioonid/kone-suunamine/" title="Proovige personaalsemat moodust, kuidas oma klientidega suhelda, kasutage selleks LiveAgent`i suunamise funktsiooni. Saage teada selle eelistest ja proovige funktsiooni tasuta." hreflang="et" onover-preload="1">kõnede suunamine</a> vähendab katkestatud kõnesid, tagades kõnedele vastamise võimalikult kiiresti.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Call-routing.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Call Routing.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/0c30028fe9cabf62a8b102068d97701c/Mockup-Call-routing.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Kõnede marsruutimise funktsioon LiveAgenti kõnkekeskuse tarkvaras" title="kõne-marsruutimine-mockup" data-src="https://www.liveagent.ee/wp/urlslab-download/8d6c00c6c11179ae419dcc66f87f83f3/Mockup-Call-routing.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <h3 class="wp-block-heading" id="voice-integration">Hääle integreerimine</h3> <p></p><p>Hääle integreerimine võimaldab VoIP partnerite probleemideta integreerimist. Sissetuleva kõnekeskuse tarkvaravalik, nagu LiveAgent, integreerub enam kui 99% VoIP-pakkujatega. Pärast teenusepakkujaga ühenduse loomist saate olenevalt sissetuleva kõnekeskuse tarkvarast ühendada piiramatult SIP-magasid.</p> <h3 class="wp-block-heading" id="intelligent-ivr-system">Intelligentne IVR-süsteem</h3> <p></p><p>Intelligentne Interaktiivse häälvastuse (IVR) tööriist võimaldab teil luua isikupärastatud ja keerukaid IVR-puid, et kiirendada ja automatiseerida oma häälepõhiseid tugikanaleid. See <a href="https://www.liveagent.ee/funktsioonid/automaatne-tagasihelistamine/" title="Võimaldage oma klientidel taodelda tagasihelistamist ja parandage nende tugiteenuse kogemust oma virtuaalse kõnekeskuse/mitmekanalilise klienditoega." hreflang="et" onover-preload="1">funktsioon</a> säästab ressursse ja tagab, et kliendikõned suunatakse vastavale agendile või osakonnale.</p> <h3 class="wp-block-heading" id="call-recordings">Kõnede salvestamine</h3> <p></p><p>Sissetuleva kõnekeskuse tarkvara suudab salvestada turvaliselt sissetulevaid klientide telefonikõnesid ja kõneposti sõnumeid ilma täiendava kõne salvestamise tarkvarata, tänu integreeritud <a href="https://www.liveagent.com/call-recording-software/" title="Discover LiveAgent's top-rated call recording software for 2024, offering crystal-clear sound, unlimited recordings, and no setup fees. Perfect for quality assurance, legal protection, and agent training. Enjoy a free 30-day trial with no credit card required. Join industry leaders like Forbes and Airbus in optimizing your customer service with our easy-to-use, all-in-one platform. Start today!" hreflang="en-US" onover-preload="1">kõnekeskuse salvestusele</a>. Kõnede salvestamist saab kasutada koolituse ja toe eesmärkidel, mis võimaldab teil süsteemis salvestatud kõnesid alla laadida või taasesitada.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/01/Screenshot-2021-01-21-at-10.35.37.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Screenshot 2021 01 21 At 10.35.37.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/dff927c9d951239e38d847d68b5250c8/Screenshot-2021-01-21-at-10.35.37-1024x560.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Kõnede salvestised" title="konede-salvestised" data-src="https://www.liveagent.ee/wp/urlslab-download/ee0222145aea56676db74166dbe69a5b/Screenshot-2021-01-21-at-10.35.37-1024x560.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h3 class="wp-block-heading" id="integrated-video-chat">Integreeritud videovestlus</h3> <p></p><p>Sissetuleva kõnekeskuse tarkvara abil saate oma veebisaidile lisada videovestluse. Tipptasemel integreeritud videovestlust pakkuvad programmid võimaldavad videokõnesid hõlpsalt kasutada brauseripõhiselt, salvestades videokõnesid samamoodi nagu pileteid.</p> <h3 class="wp-block-heading" id="call-center-analytics">Kõnekeskuse analüütika</h3> <p></p><p>Täiustatud kõnekeskuse aruandlusfunktsioonid võimaldavad teil hankida põhjalikke aruandeid oma kõnekeskuse toimivuse kohta. Kõnekeskuse analüütika abil saate jälgida kõnekeskuse olulisi mõõdikuid, KPI-sid ja agendi tootlikkust, kasutades erinevaid sõnu.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/06/Mockup-Analytics-overview.png" data-lightbox="gallery" title="App - Uploads - 2021 - 06 - Mockup Analytics Overview.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/6556698546bd1c699709f1378341a3b7/Mockup-Analytics-overview.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Analüütika ülevaade klienditeeninduse tarkvaras - LiveAgent" title="analüütika-ülevaade-mockup" data-src="https://www.liveagent.ee/wp/urlslab-download/cc5fe9c2c670d77483da0d47bc90fa25/Mockup-Analytics-overview.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h3 class="wp-block-heading" id="hybrid-ticket-stream">Hübriidpiletivoog</h3> <p></p><p>Hübriidpiletid sisaldavad kõiki traditsiooniliste <a href="https://www.liveagent.ee/funktsioonid/piletite-uhendamine/" title="Kui saate kunagi samade probleemide kohta mitu piletit, ühendage piletid üheks ja säästke sellega aega." hreflang="et" onover-preload="1">pileti</a> ID-de üksikasju, nagu teie kliendi probleem ja oluline teave. Lisaks on teil võimalik salvestada kliendisuhtlusi otse pileti ID alla, et agendid saaksid hõlpsalt vaadata, millist kanalit klient teiega ühenduse võtmiseks kasutab.</p> <h3 class="wp-block-heading" id="customer-insights">Klientide ülevaated</h3> <p></p><p>Teie kontaktkeskuse tarkvaras olev kliendisuhete haldus (CRM) võimaldab agentidel näha koheselt helistaja üksikasju. Klientide ülevaate abil saate kiiresti juurde pääseda kliendiandmetele, luua märkmeid ning vaadata varasemaid suhtlusi ja piletite ajalugu, mis annab teile parema ülevaate tervikpildist ja võimaldab teil pakkuda paremat klienditeenindust.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2020/12/Ticket_Customer-insights-CRM.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Ticket Customer Insights CRM.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/308946e4fcb9f52bb183a9bdfd186fe0/Ticket_Customer-insights-CRM-1024x735.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Pilet-kliendiülevaade-CRM" title="pilet-kliendiulevaade-crm" data-src="https://www.liveagent.ee/wp/urlslab-download/4bc1411dfe13858fa953e6863dbcbb8f/Ticket_Customer-insights-CRM-1024x735.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="how-to-choose-the-best-inbound-call-center-software">Kuidas valida õige sissetulev kõnekeskuse tarkvara</h2> <p>Enne oma vajadustele vastava sissetuleva <a href="https://www.liveagent.com/contact-center-software/" urlslab_href_old="https://www.liveagent.com/blog/best-contact-center-software/" title="Discover leading contact center software to streamline operations and drive profits in 2024. The best fit for your company is just a click away." hreflang="en-US" onover-preload="1">kõnekeskuse tarkvara</a> valimist peate teadma oma ettevõtte vajadusi. Peaksite kaaluma oma ettevõtte suurust, ettevõtte eesmärke ja seda, kas teie ettevõte on kohapealne või mitte. Peaksite valima sissetuleva kõnekeskuse tarkvara, mis võimaldab teie klienditeenindusmeeskonnal toetada kliente mitme kanali kaudu, et pakkuda suurepärast isikupärast teenust.</p> <h3 class="wp-block-heading" id="commitments">Pühendumused</h3> <p>Sissetuleva kõnekeskuse tarkvara valimisel olge teadlik tarkvara kohustustest. Mõnes kokkuleppes võtate kohustuse maksta sissetuleva kõnekeskuse tarkvara eest igakuiselt. Muudel juhtudel võite hankida aastatellimuse või kohapealse tarkvara.</p> <h3 class="wp-block-heading" id="price">Hind</h3> <p>Sissetuleva kõnekeskuse tarkvara võtab teilt tavaliselt tasu iga agendi kohta kuus, lähtudes teie ettevõtte suurusest ja teenusetasemest. Teie hind sõltub teie valitud teenuste arvust ja sellest, kui palju agente platvormi kasutama hakkab. Kõrgeima reitinguga sissetuleva kõnekeskuse tarkvaral pole lepingut ega tasusid ning see võimaldab teil tellimust igal ajal tühistada.</p> <h3 class="wp-block-heading" id="support">Klienditugi</h3> <p></p><p>Sissetuleva kõnekeskuse tarkvaraga, nagu LiveAgent, pääsete juurde klienditeenindusportaalile. See portaal võimaldab teie agentidel saada teavet, videoõpetusi ja kliendituge.</p> <figure class="wp-block-image aligncenter is-resized no-borders"><a href="https://www.liveagent.com/app/uploads/2021/07/customer_portal-1.svg" title="App - Uploads - 2021 - 07 - Customer Portal 1.svg" onover-preload="1"><img decoding="async" alt="Kliendiportaal" style="opacity: 0; transition: opacity .5s;" title="kliendiportaal-mockup" data-src="https://www.liveagent.ee/wp/urlslab-download/b1a9f48ef1bc3b7b9f2a5f51e9086cae/customer_portal-1.svg" data-urlslabstyle="width:690px;height:759px" urlslab-lazy="yes" urlslab-id="37"></a></figure> <h3 class="wp-block-heading" id="provided-contact-options">Pakutud kontaktivõimalused</h3> <p>Olgu selleks e-post, <a href="https://www.liveagent.ee/tasuta-reaalajas-vestluse-tarkvara/" title="LiveAgenti tasuta reaalajas vestluse tarkvara võimaldab Teil suhelda veebisaidi külastajatega ja muuta nad tõhusalt klientideks. Kasutage ära kiireimat vestlusvidinat." hreflang="et" onover-preload="1">reaalajas</a> vestlus, telefon või muu, soovite valida mitme kontaktivalikuga sissetuleva kõnekeskuse tarkvara. Valige tarkvara, mis võimaldab klientidel teiega ühendust võtta mis tahes praegusel suhtluskanalil, mida oma ettevõttes kasutate.</p> <h3 class="wp-block-heading" id="ability-to-scale-up-down">Võimalus skaleerida üles/alla</h3> <p>Valige tarkvara, mis võimaldab teil agentide ja plaanivalikute põhjal oma igakuist tellimust suurendada või vähendada, muutes tarkvaratellimuse kohandamise lihtsaks, kui teie ettevõtte tegevus sõltub hooaegadest.</p> <h3 class="wp-block-heading" id="collaborative-options">Koostöövõimalused</h3> <p></p><p>Valige tarkvara, mis pakub VoIP-i või sotsiaalkanalite kaudu koostöövõimalusi. Teie sissetuleva kõnekeskuse tarkvara integreerimine muude vajalike teenustega, et teie klienditeenindus toimiks sujuvalt.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/01/liveagent-facebook-integration.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Liveagent Facebook Integration.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/5f679d8351527be611d27c5bfe3c4177/liveagent-facebook-integration-1024x496.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="LiveAgenti Facebooki integratsioon" title="facebooki-integratsioon" data-src="https://www.liveagent.ee/wp/urlslab-download/cc1874d8b9803f7bcac615a6a7e0d526/liveagent-facebook-integration-1024x496.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption class="wp-element-caption">LiveAgenti Facebooki integratsioon</figcaption></figure> <h3 class="wp-block-heading" id="software-limitations">Tarkvara piirangud</h3> <p>Olge teadlik oma tarkvara piirangutest. Funktsioonide valimisel arvestage oma ettevõtte töötajate arvu ja klientide vajadustega. Veenduge, et teie tarkvara saaks hakkama kõigi teie klientide vajadustega.</p> <h3 class="wp-block-heading" id="demo-version-of-inbound-call-center-software">Sissetuleva kõnekeskuse tarkvara demoversioon</h3> <p>Sissetuleva kõnekeskuse tarkvara valimisel on oluline enne selle valimist tarkvaraga tutvuda. Ettevõtted saavad seda teha demo kaudu, kus neile näidatakse, kuidas tarkvara töötab. Tavaliselt näidatakse, kuidas tarkvara aitab teie eesmärke saavutada ja kuidas oma kliente paremini teenindada. Negatiivne külg on see, et enamik sissetuleva kõnekeskuse tarkvara demosid aind sellega piirduvadki. Demoversioonid võimaldavad teil siiski valida sissetuleva kõnekeskuse lahenduse, mis vastab teie ettevõtte vajadustele.</p> <h2 class="wp-block-heading" id="what-is-the-best-inbound-call-center-software">Milline on parim sissetulev kõnekeskuse tarkvara</h2> <p></p><p>Sissetuleva kõnekeskuse tarkvara leidmiseks peate <a href="https://www.liveagent.ee/ettevote/" target="_blank" rel="noreferrer noopener" title="LiveAgent on kasutajatoe tarkvara, mis kohandub erinevate ärimudelite vajadustega. Uurige, kuidas LiveAgent Teie nišiga sobib. Agentuurid, haridusasutused ja valitsusvälised organisatsioonid toetuvad LiveAgentile." hreflang="et" onover-preload="1">võrdlema erinevaid tooteid oma ettevõtte vajadustega</a>. Teie jaoks parim sissetulev kõnekeskus sõltub suuresti sellest, kas teil on väike, keskmine või suur kõnekeskus.</p> <ul class="wp-block-list"> <li><p><strong>Väikesed ettevõtted:</strong> sissetulev kõnekeskus, nagu LiveAgent, aitab väikeettevõtetel õige hinnaga rikkalike funktsioonide kaudu oma eesmärke saavutada. Sissetuleva kõnekeskuse tarkvara annab teile kõnekeskusele võime oma äritegevust vastavalt vajadusele skaleerida.</p></li> <li><p><strong>Keskmise suurusega ettevõtted:</strong> keskmise suurusega kõnekeskused vajavad selliseid funktsioone nagu sissetulevad kõned, väljaminevad kõned, vestlus, omnikanaliline tugi, videokõned ja statistika. Tarkvara, nagu LiveAgent, suudab teie kõnekeskust varustada kõigega, mida see edu saavutamiseks vajab.</p></li> <li><p><strong>Suuremahuline ettevõte:</strong> kui teil on suur kõnekeskus, on teil vaja parimat sissetuleva kõnekeskuse tarkvara, et suurendada oma töötajate arvu ja vastata klientide nõudmistele. LiveAgentiga saate oma teenuseid skaleerida, et hankida ettevõttele kõik vajalik. Sellised funktsioonid nagu interaktiivne aruandlus, sissetulevad kõned, väljaminevad kõned, sotsiaalmeedia integreerimine, videovestlus ja iseteenindusvalikud aitavad teil õitseda.</p></li> </ul> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Tired of searching?</p> <p class="BlockDiscover__text">Are you still looking for software that will help you improve your customer service? LiveAgent may be the solution for you!</p> <div class="BlockDiscover__buttons"> <a href="/prooviperiood/" class="Button Button--knockout" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Kas soovite LiveAgenti kohta rohkem teada saada? LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Planeeri demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="benefits-of-using-inbound-call-center-software">Sissetuleva kõnekeskuse tarkvara kasutamise eelised</h2> <p>Sissetuleva kõnekeskuse tarkvara (nt LiveAgenti) kasutamine võimaldab teil vastata klientide kõnedele suuremas mahus. Kui te ei jõua helistajateni, saate kasutada automaatseid tagasihelistusi ja automaatset või oskustepõhist kõnede suunamist, et suunata helistajad õigetesse osakondadesse. Interaktiivse häälvastuse kasutamise kaudu pole klientidega suhtlemine kunagi olnud lihtsam.</p> <p></p><p><a href="https://www.liveagent.ee/klienditoe-tarkvara/" target="_blank" rel="noreferrer noopener" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="et" onover-preload="1">Omnikanaliline tugi</a> võimaldab teil suhelda klientidega mitme kanali kaudu, kasutades selleks ainult ühte tarkvara. See suurendab klientide rahulolu ja lojaalsust, kuna pakute oma klientidele kiiret ja abistavat tuge. Sissetuleva kõnekeskuse tarkvara võimaldab teil pakkuda paremat klienditeenindust ja juhtida edukamat kõnekeskust.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/Social-customer-service-software-LiveAgent-1024x623.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Social Customer Service Software LiveAgent 1024x623.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/f3029f7abe3d95f2621f65a033981465/Social-customer-service-software-LiveAgent-1024x623.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Kuidas pakkuda hämmastavat omnikanalilist tuge" title="omnikanaliline-tugi" data-src="https://www.liveagent.ee/wp/urlslab-download/a3f3744b7909793c36efbc5d13442be2/Social-customer-service-software-LiveAgent-1024x623.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure> <h2 class="wp-block-heading" id="implementation-of-inbound-call-center-software">Sissetuleva kõnekeskuse tarkvara juurutamine</h2> <p>Sissetuleva kõnekeskuse lahenduse juurutamine on lihtsam kui arvate. Protsess on tarkvarati erinev. Enamik tarkvarasi, nagu ka LiveAgent, võimaldavad lihtsat integreerimist. Selle näite jaoks kasutame LiveAgenti ja vaatame, kui lihtne on integreerida oma ettevõttesse sissetuleva kõnekeskuse tarkvara.</p> <p>Esiteks peate registreerima endale ja oma agentidele konto ja seejärel tarkvara alla laadima. Seadistage oma LiveAgenti juurutused ja määrake nimi, mida teie klient agendiga rääkides näeb. Peate ühendama oma praeguse telefoniteenuse uue sissetuleva kõnekeskuse tarkvaraga. Saate oma juurutamisele lisada täiendavaid kohandamisi, kuid sellise lihtsa seadistuse saab teha vähem kui tunniga. Nii saate oma ettevõtte kiiresti käima.</p> <h2 class="wp-block-heading" id="cost-of-inbound-call-center-software">Sissetuleva kõnekeskuse tarkvara maksumus</h2> <p>Sissetulevate kõnekeskuste lahenduste hinnavahemik on kõigile kättesaadav. Demotarkvara saate kasutada tasuta ja mitmed tarkvaravalikud pakuvad tasuta prooviversiooni. Need prooviversioonid on ettevõtetele suurepärane võimalus tarkvara esmalt proovida, et näha, kas see nende vajadustega sobib. Enamik sissetuleva kõnekeskuse tarkvarasi töötab igakuise tellimusplaani alusel. Sellest loendist leiate sissetuleva kõnekeskuse tarkvara, mis algab ainult 1 dollarist. Tavaliselt on saadaval mitu teenusetaset erinevate teenusehindadega, mis põhinevad valitud teenusel.</p> <div data-widget> <link data-href="https://www.liveagent.ee/app/themes/liveagent/apps/web-calc-featured/build/static/css/main.css?241122104000" rel="stylesheet"> <div id="calcfeaturedWrapper"> <div id="calcfeatured" dir="ltr" class="calcfeatured--main"></div> </div> <script> (() => { sessionStorage.setItem('WebCalcFeatured', '["callcenter"]'); })() </script> <script data-src="https://www.liveagent.ee/app/themes/liveagent/apps/web-calc-featured/build/static/js/main.js?241122104000"></script> </div> <h2 class="wp-block-heading" id="top-20-providers-of-inbound-call-center-solutions">20 parimat sissetuleva kõnekeskuse tarkvara pakkujat</h2> <p>Et teie väike, keskmine või suur kõnekeskus leiaks sobiva tarkvara, oleme koostanud nimekirja 20 parimast sissetuleva kõnekeskuse tarkvarast. Kõik need ettevõtted suudavad teie kõnekeskust erinevate kohandatavate funktsioonide, eeliste, varjukülgede ja hinnavalikutega kiiresti ja tõhusalt aidata.</p> <h3 class="wp-block-heading" id="liveagent">1. LiveAgent</h3> <p>LiveAgenti suurepärane sissetuleva kõnekeskuse lahendus on tõhus nii väikestele, keskmise suurusega kui ka suurtele ettevõtetele. LiveAgenti helistamistarkvara aitab teid kõigi kõnekeskuse vajadustega, et saaksite oma ettevõtet tõhusalt juhtida.</p> <figure class="wp-block-image size-large no-borders"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/9d308f70bea689607a202490a11b0919/liveagent-new-homepage-1024x582.jpg.webp 1024w, https://www.liveagent.ee/wp/urlslab-download/edc8e69e8dad122fec1febbc804b878d/liveagent-new-homepage-300x170.jpg.webp 300w, https://www.liveagent.ee/wp/urlslab-download/c0e52138218e18712d12bbfde6a9fdc3/liveagent-new-homepage-768x436.jpg.webp 768w, https://www.liveagent.ee/wp/urlslab-download/cf1ad995ea33b86fe1f589693ec00477/liveagent-new-homepage-1536x873.jpg.webp 1536w, https://www.liveagent.ee/wp/urlslab-download/e4f55df47b8b5c01e9360937273b0185/liveagent-new-homepage-88x50.jpg.webp 88w, https://www.liveagent.ee/wp/urlslab-download/3efd85a885d8527d547f407edee0f2e3/liveagent-new-homepage-44x25.jpg.webp 44w, https://www.liveagent.ee/wp/urlslab-download/4a0338c33625fd6b68ded2b478fe9d19/liveagent-new-homepage-589x335.jpg.webp 589w, https://www.liveagent.ee/wp/urlslab-download/3022bc24b153beaf14d2d15833a7ee0e/liveagent-new-homepage-700x398.jpg.webp 700w, https://www.liveagent.ee/wp/urlslab-download/cd0934fb0da6182a11c3fe41429c3e54/liveagent-new-homepage-185x105.jpg.webp 185w, https://www.liveagent.ee/wp/urlslab-download/3f5312e7866f805ffda7e3574e66ec31/liveagent-new-homepage-110x63.jpg.webp 110w, https://www.liveagent.ee/wp/urlslab-download/7d7cd7c0f15f55b45824d3f111deb2ac/liveagent-new-homepage-485x276.jpg.webp 485w, https://www.liveagent.ee/wp/urlslab-download/c8da63eaeed9b9adde87bc3638380f20/liveagent-new-homepage.jpg.webp 1610w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/b9da1eaf5c339845c9b5298198332c18/liveagent-new-homepage-1024x582.jpg 1024w, https://www.liveagent.ee/wp/urlslab-download/0881175e0f26183cb75ade87d0d75ccd/liveagent-new-homepage-300x170.jpg 300w, https://www.liveagent.ee/wp/urlslab-download/cc0b48510e9e9ceee8a303b782092c66/liveagent-new-homepage-768x436.jpg 768w, https://www.liveagent.ee/wp/urlslab-download/1ed7a22524399b2fecd2f0f169807dc9/liveagent-new-homepage-1536x873.jpg 1536w, https://www.liveagent.ee/wp/urlslab-download/b3d4eb3b668157d4a4142438149ba578/liveagent-new-homepage-88x50.jpg 88w, https://www.liveagent.ee/wp/urlslab-download/7aef00291ca8be493e2f6deed11ae792/liveagent-new-homepage-44x25.jpg 44w, https://www.liveagent.ee/wp/urlslab-download/a8225fa1e5f7b044d435a6208d7e97a8/liveagent-new-homepage-589x335.jpg 589w, https://www.liveagent.ee/wp/urlslab-download/2dfcd917db4c6fce558d208fc97cbda7/liveagent-new-homepage-700x398.jpg 700w, https://www.liveagent.ee/wp/urlslab-download/d0034119214b324cc13839c7825149fa/liveagent-new-homepage-185x105.jpg 185w, https://www.liveagent.ee/wp/urlslab-download/e9dd26dfe39b157c0c1eb5073d3cf31d/liveagent-new-homepage-110x63.jpg 110w, https://www.liveagent.ee/wp/urlslab-download/3cde2c2a3cb60168fe1aa0c1fce98441/liveagent-new-homepage-485x276.jpg 485w, https://www.liveagent.ee/wp/urlslab-download/4ee4365aeacb44ce4de20fbdcb933395/liveagent-new-homepage.jpg 1610w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/9d308f70bea689607a202490a11b0919/liveagent-new-homepage-1024x582.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="582" alt="LiveAgenti klienditoe tarkvara" class="wp-image-821181" title="liveagenti-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/b9da1eaf5c339845c9b5298198332c18/liveagent-new-homepage-1024x582.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></figure> <h4 class="wp-block-heading" id="recommended-for-small-to-large-call-centers">Soovitatav igas suuruses kõnekeskustele</h4> <p>LiveAgent on suurepärane kõnekeskuse lahendus telefonitoe pakkumiseks. LiveAgent pakub oma vidina kaudu piiramatuid kõnesalvestusi koos kiirvestluste võimalusega.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>IVR / häältuvastus</li> <li>Tegevuste juhtpaneel</li> <li>Mitmekanaliline suhtlus</li> <li>Sissetulev kõnekeskus</li> <li>VoIP</li> <li>Veebisaidi külastajate jälgimine</li> <li>Kahesuunaline kõnekeskus</li> <li>Kõnekeskuse haldus</li> </ul> <h4 class="wp-block-heading" id="h-pros">Plussid</h4> <ul class="wp-block-list"> <li>Intuitiivne kasutada</li> <li>Tarkvara annab kõikidest projektidest organiseeritud ülevaate</li> <li>Osakonna funktsionaalsus ja kasutusvalmis automatiseerimine</li> </ul> <h4 class="wp-block-heading" id="h-cons">Miinused</h4> <ul class="wp-block-list"> <li>Tehnilise toe meeskond on saadaval ööpäevaringselt, kuid asub EL-is</li> <li>Saadaval on konkreetsed manustamisvalikud</li> <li>Samal kontoga ei saa korraga kahte brauserisse sisse logida</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>LiveAgent on üks ainsatest programmidest, mis pakub tasuta versiooni. Neil on ka tasuta prooviversioon. LiveAgent pakub mitmeid teenusetasemeid ja hindu, sealhulgas 9, 29 ja 49 dollarit kuus.</p> <h3 class="wp-block-heading" id="call-center-studio-inbound">2. Call Center Studio Inbound</h3> <p>Call Center Studio annab teie ettevõttele tööriistad kauba jälgimiseks ja interaktiivse häälaruandluse kasutamiseks, et parandada sissetulevate kõnede kogemust.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/callcenter-studio-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Callcenter Studio Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/333d927d6c30e5cfa70d679898b33965/callcenter-studio-homepage-1024x527.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Call Center Studio koduleht" title="callcenterstudio-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/73b2d753130ae1a923238f67605f23bd/callcenter-studio-homepage-1024x527.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-scalability">Soovitatav skaleeritavuse poolest</h4> <p></p><p>Call Center on suurepärane sissetuleva kõnekeskuse lahendus skaleeritavuse tagamiseks. Kiireks kliendisuhtluseks loodud kõnekeskus võimaldab teie väikeste ja keskmise suurusega ettevõtetele maksimaalset skaleeritavust.</p> <ul class="wp-block-list"> <li>Teenusetaseme lepingu (SLA) haldus</li> <li>Sotsiaalmeedia integreerimine</li> <li>Kahesuunaline kõnekeskus</li> <li>Kõnekeskuse haldus</li> <li>Teleturunduse haldamine</li> <li>Sissetulev kõnekeskus</li> <li>Kampaaniapõhine helistaja ID</li> <li>Virtuaalne assistent</li> </ul> <h4 class="wp-block-heading" id="h-pros-0">Plussid</h4> <ul class="wp-block-list"> <li>24/7 klienditeenindus</li> <li>Lihtne esindajate jälgimine</li> <li>Kiire väljahelistamine</li> </ul> <h4 class="wp-block-heading" id="h-cons-0">Miinused</h4> <ul class="wp-block-list"> <li>Probleemid ühenduvusega</li> <li>Ei tööta Google Chrome’i brauseriga</li> <li>Väljaminevate kõnede aruandeid on raske lugeda</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Oma kõnekeskuse jaoks hinnapakkumise saamiseks peate võtma ühendust Call Center Studio inbound meeskonnaga.</p> <h3 class="wp-block-heading" id="ringcentral">3. Ringcentral</h3> <p>Ringcentral on kasulik sissetuleva kõnekeskuse tarkvara klientide ja meeskonnavaheliste videovestluste jaoks.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/ringcentral-homepage.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Ringcentral Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/3d2e3ec486bc646644e28a5b3073ae89/ringcentral-homepage-1024x567.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Ringcentrali koduleht" title="ringcentral-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/060908e12af17706dbc2160ccaace2ca/ringcentral-homepage-1024x567.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-video-chatting">Soovitatav videovestlusteks</h4> <p>Ringcentral on hea võimalus väikestele ja keskmise suurusega ettevõtetele hankida jurudepääs funktsioonidele, mis hoiavad neid klientidega ühenduses.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Oskuspõhine marsruutimine</li> <li>Heli-/videokonverentsid</li> <li>Reaalajas ülevaated</li> <li>Sissetulev kõnekeskus</li> <li>Vestlus/sõnumside</li> <li>Kontakthaldus</li> <li>Mitme kasutaja koostöö</li> </ul> <h4 class="wp-block-heading" id="h-pros-1">Plussid</h4> <ul class="wp-block-list"> <li>Kiire ja usaldusväärne</li> <li>Kõnesid saab suunata teisele rakenduses olevale numbrile</li> <li>Kõnesüntees</li> </ul> <h4 class="wp-block-heading" id="h-cons-1">Miinused</h4> <ul class="wp-block-list"> <li>Seadistamine võib olla keeruline</li> <li>Piiratud skaleeritavus</li> <li>Funktsionaalsus võib alguses olla ülekoormav</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Ringcentral pakub tasuta prooviversiooni ja piiratud funktsioonidega <a href="https://www.liveagent.ee/tasuta-teadmusbaasi-tarkvara/" title="Kui otsite tasuta teadmusbaasi, saab LiveAgent seda Teile tasuta pakkuda. Heitke pilk meie klienditoele ja uurige rohkem." hreflang="et" onover-preload="1">tasuta tarkvara</a>. Ringcentral pakub nelja erinevat agendipõhist kuuplaani hinnaga 19,99; 27,99; 34,99 ja 49,99 dollarit kuus.</p> <h3 class="wp-block-heading" id="zendesk">4. Zendesk</h3> <p>Zendesk pakub oma pilvepõhisel platvormil rohkelt funktsioone, sealhulgas sissetulevad ja väljaminevad kõned, tekstsõnumid, marsruutimise jälgimine ja palju muud.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/08/zendesk-example-1.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 08 - Zendesk Example 1.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/6b8851d9634cd1666ae3a4246beb8b96/zendesk-example-1.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Zendesi koduleht" title="zendeski-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/1c2fd5e97abde1a1313faf60abf3da8d/zendesk-example-1.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a></figure> <h3 class="wp-block-heading" id="recommended-for-a-unified-workspace">Soovitatav ühtseks tööruumiks</h3> <p>Zendesk on suurepärane sissetuleva kõnekeskuse valik ühtse tööruumi jaoks, mis võimaldab teil hallata kõiki tarkvara funktsioone ühest kohast. Need funktsioonid sobivad suurepäraselt väikestele ja suurtele ettevõtetele.</p> <p>Kuigi Zendesk on tuntud ja meeldiv sissetuleva kõnekeskuse valik, on soovitatav kaaluda erinevaid Zendeski alternatiive turul, et veenduda, kas Zendesk on teie ettevõtte ja teie konkreetsete nõuete jaoks see õige valik.</p> <h4 class="wp-block-heading" id="h-key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Geosihtimine</li> <li>Sissetulev kõnekeskus</li> <li>Projektijuhtimine</li> <li>Salvestatud vastused</li> <li>Korrigeerivad ja ennetavad meetmed (CAPA)</li> <li>Tagasiside haldamine</li> <li>Teenusetaseme lepingu (SLA) haldus</li> </ul> <h4 class="wp-block-heading" id="h-pros-2">Plussid</h4> <ul class="wp-block-list"> <li>Saadaval enam kui 40 keeles</li> <li>Lihtne kasutada</li> <li>Mõõdikute jälgimine on tehtud lihtsaks</li> </ul> <h4 class="wp-block-heading" id="h-cons-2">Miinused</h4> <ul class="wp-block-list"> <li>Aeglasemapoolsed klienditoe vastused</li> <li>Puuduvad sisekasutuse funktsioonid</li> <li>Kasutajate värskendamine ja lisamine tekitab segadust</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Zendesk on pilvepõhine tarkvara, millel on tasuta prooviversioon, kuid millel pole tarkvara tasuta versiooni. Zendesk pakub 19 dollarit, 39 dollarit või 89 dollarit agendi kohta kuus maksvat paketti.</p> <h3 class="wp-block-heading" id="talkdesk">5. Talkdesk</h3> <p>Talkdesk sisaldab paljusid kõnekeskuste jaoks vajalikke standardfunktsioone, nagu häälfunktsioonid, väljahelistamise funktsioonid, aruanded, analüüs ja intelligentse marsruutimise funktsioonid.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/image-4.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Image 4.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/5671b537bfd07f620ef86e265a2fd089/image-4-1024x410.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Cloudtalki koduleht" title="cloudtalki-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/8badd69ad549abea01cec772dd6ab636/image-4-1024x410.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-easy-implementation">Soovitatav lihtsaks rakendamiseks</h4> <p>Talkdesk on populaarne valik keskmiste ja suurte kõnekeskuste jaoks, mis kasutavad Windowsi, Maci ja veebipõhiseid tööriistu. Talkdesk on suurepärane sissetuleva kõnekeskuse tarkvara lihtsaks juurutamiseks ja peaaegu 100%-lise tööaja säilitamiseks.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Teleturunduse haldamine</li> <li>IVR/häältuvastus</li> <li>Arvutitelefoni integreerimine</li> <li>Sissetulev kõnekeskus</li> <li>Kõnepostisõnumite transkriptsioon</li> <li>Reaalajas vestlus</li> </ul> <h4 class="wp-block-heading" id="h-pros-3">Plussid</h4> <ul class="wp-block-list"> <li>Järjepidev kõne kvaliteet ja usaldusväärsus</li> <li>Kasutuslihtsus</li> <li>Kvaliteetne heli</li> </ul> <h4 class="wp-block-heading" id="h-cons-3">Miinused</h4> <ul class="wp-block-list"> <li>Aruanded on puudulikud</li> <li>Toe vastamine võtab aega</li> <li>Funktsioonide ja võimaluste puudumine</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Talkdeski negatiivne külg on see, et teie ettevõte peab teenuste hinnapakkumise saamiseks nendega otse ühendust võtma, mistõttu lepingu uuendamine nõuab täiendavat planeerimist.</p> <h3 class="wp-block-heading" id="zoho-desk">6. Zoho Desk</h3> <p>Zoho Deski kõnekeskuse tarkvaral on sissetuleva kõnekeskuse funktsioonid, mis pakuvad teie ettevõttele funktsioone edu jälgimiseks.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/zoho-desk-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Zoho Desk Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/349ee46d228710973e51c637cda03202/zoho-desk-home-page-1024x475.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Zoho deski koduleht" title="zohodeski-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/ad993d6104fd17c18946c95ed26e8f4c/zoho-desk-home-page-1024x475.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-easy-ui-navigation">Soovitatav kasutajaliidese hõlpsa navigeeritavuse poolest</h4> <p>Zoho Desk on sissetulev kõnekeskuse tarkvara, mis sobib väikeste, keskmiste ja suurte kõnekeskuste vajadustega. Zoho Desk on parim sissetuleva kõnekeskuse tarkvara oma hõlpsalt navigeeritava kasutajaliidese ja lihtsa töötajate koolituse poolest.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Ennustav analüütika</li> <li>Mitmekanaliline andmete kogumine</li> <li>Kaugjuurdepääs ja -juhtimine</li> <li>Mitmekanaliline suhtlus</li> <li>Negatiivse tagasiside haldamine</li> <li>Sissetulev kõnekeskus</li> <li>Tagasiside haldamine</li> </ul> <h4 class="wp-block-heading" id="h-pros-4">Plussid</h4> <ul class="wp-block-list"> <li>Lihtne määrata pileteid meeskonnakaaslastele</li> <li>Kohandatud armatuurlaud</li> <li>Lihtne CRM-i integreerimine</li> </ul> <h4 class="wp-block-heading" id="h-cons-4">Miinused</h4> <ul class="wp-block-list"> <li>Aruanded võivad olla keerulised</li> <li>Skaleerimine võib ülendamisel olla keeruline</li> <li>Ei saada hoiatusi, kui piletid agentidele edastatakse</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Zoho Deskiga saate hankida plaane, mis sisaldavad selle pilvepõhise tarkvara erinevaid funktsioone hinnaga 14, 23 ja 40 dollarit agendi kohta kuus. Saadaval on nii tasuta prooviversioon kui ka tarkvara tasuta versioon.</p> <h3 class="wp-block-heading" id="cloudtalk">7. Cloudtalk</h3> <p>Cloudtalk võimaldab teie kõnekeskusel kasutada sissetulevaid pilvepõhiseid kõnesid, häälfunktsioone, intelligentset kõnede suunamist, rahvusvahelisi telefoninumbreid, nutikaid valijaid ja statistika jälgimist.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/image-4-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Image 4 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/33e1f34a8260537c21a85ec144eb973a/image-4-1-1024x496.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Cloudtalki koduleht" title="cloudtalki-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/01f275261cdae901fb49b4cd622c34ee/image-4-1-1024x496.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-high-traffic-call-centers">Soovitatav suure liiklusega kõnekeskuste jaoks</h4> <p>Cloudtalk on terviklik pilvepõhine kõnekeskuse lahendus suure liiklusega klienditeeninduskõnede haldamiseks interneti kaudu. Tarkvara on kaughalduse valmidusega sissetuleva kõnekeskuse lahendus, mis võib olla parem väiksematele kõnekeskustele.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Virtuaalne kõnekeskus</li> <li>Sissetulev kõnekeskus</li> <li>Teleturunduse haldamine</li> <li>Arvutitelefoni integreerimine</li> <li>Töötajate kataloog</li> <li>Videokonverents</li> <li>Aruandlus ja analüüs</li> </ul> <h4 class="wp-block-heading" id="h-pros-5">Plussid</h4> <ul class="wp-block-list"> <li>Lihtne sotsiaalmeedia integreerimine</li> <li>Pilvepõhine</li> <li>Abivalmis tugitiim</li> </ul> <h4 class="wp-block-heading" id="h-cons-5">Miinused</h4> <ul class="wp-block-list"> <li>Lihtsustatud ja üldised funktsioonid</li> <li>Funktsioonid on veel väljatöötamisel</li> <li>Telefonirakendusel on ühenduvusega probleeme</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Cloudtalk pakub 15, 20 ja 35 dollarise hinnaga kuuplaani. On olemas tasuta prooviversioon, kuid tasuta versiooni pole.</p> <h3 class="wp-block-heading" id="gotoconnect">8. GoToConnect</h3> <p>GoToConnect saab aidata teie sissetulevate ja väljaminevate kõnekeskuse vajadustega, pakkudes terviklike tarkvaralahendusi, olenemata sellest, kas teie tegevus toimub kohapeal või kaughaldusega.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/gotoconnect-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Gotoconnect Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/6030265920f714555dbef20c08994d27/gotoconnect-homepage-1024x474.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="GoToConnecti kdouleht" title="gotoconnecti-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/41b30e8d461116b8137b2fb96b91bec0/gotoconnect-homepage-1024x474.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-a-complete-software-solution">Soovitatav tervikliku tarkvaralahenduse poolest</h4> <p>See tarkvara pakub sissetuleva kõnekeskuse lahendusi väikestele ja keskmise suurusega kõnekeskustele, kes otsivad terviklikku tarkvaralahendust.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Sissetulev kõnekeskus</li> <li>Kõnekeskuse haldus</li> <li>Uuringute ja küsitluste haldamine</li> <li>Järjekorra haldamine</li> <li>Reaalajas vestlus</li> <li>Vestlus ja sõnumside</li> <li>Faksihaldus</li> </ul> <h4 class="wp-block-heading" id="h-pros-6">Plussid</h4> <ul class="wp-block-list"> <li>Haldab kõnesid hästi</li> <li>Tarkvara töökindlus</li> <li>Funktsioonide poolest kulutõhus</li> </ul> <h4 class="wp-block-heading" id="h-cons-6">Miinused</h4> <ul class="wp-block-list"> <li>Intensiivne liitumisprotsess</li> <li>Rakendus on aeglane ja võib kokku jooksma</li> <li>Ettevõttesisesed sõnumid on saadaval ainult töölaual</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>GoToConnecti saab kasutada pilvepõhistes ja mobiilipõhistes teenustes hinnaga 22, 26 ja 39 dollarit kuus agendi kohta kuus. Tarkvara tasuta versiooni pole, küll aga on tasuta prooviversioon.</p> <h3 class="wp-block-heading" id="salesforce-service-cloud">9. Salesforce Service Cloud</h3> <p>Salesforce’i platvorm pakub teie kõnekeskuse jaoks analüüsi, interaktiivset häälvastust, sissetulevaid kõnesid, CRM-i integreerimist ja turundusstatistikat.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/salesforce-homepage-e1638193045547.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Salesforce Homepage E1638193045547.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/65f64f72041c65a150da579d3b5457e1/salesforce-homepage-1024x498.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Salesforce'i koduleht" title="salesforce-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/cf9c24a9dc20d2a06e53669b458f0c25/salesforce-homepage-1024x498.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-simple-api-integrations">Soovitatav lihtsa API ühenduvuse poolest</h4> <p></p><p>Salesforce Service Cloud on suurepärane sissetuleva kõnekeskuse tarkvara lihtsa API <a href="https://www.liveagent.ee/integratsioonid/" target="_blank" rel="noreferrer noopener" urlslab_href_old="/integrations/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="et" onover-preload="1">ühenduvusega</a> teie muude kolmandate osapoolte süsteemidega. See pilvepõhine kontaktkeskuse lahendus on tuntud väikeste ja keskmise suurusega ettevõtete sissetuleva kõnekeskuse vajaduse rahuldamise poolest.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Agentide rakendamise haldus</li> <li>Piletihaldus</li> <li>IVR ja hääletuvastus</li> <li>Sissetulev kõnekeskus</li> <li>Iseteenindusportaal</li> <li>Aruandlus ja analüütika</li> <li>Mitmekanaliline suhtlus</li> </ul> <h4 class="wp-block-heading" id="h-pros-7">Plussid</h4> <ul class="wp-block-list"> <li>Lihtne müüki jälgida</li> <li>Kasutab klienditeeninduses automatiseerimist</li> <li>Võimalus logida kõiki klienditeeninduse tegevusi</li> </ul> <h4 class="wp-block-heading" id="h-cons-7">Miinused</h4> <ul class="wp-block-list"> <li>Õppimiskõver</li> <li>Keeruline, ilma kohese kohandamiseta</li> <li>Integreerimine vajab häälestamist</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Saadaval on tasuta prooviversioon, kuid puudub tasuta versioon. Kogu teie meeskonna jaoks saadaval 25, 75, 150 ja 300 dollarit maksvad paketid.</p> <h3 class="wp-block-heading" id="nice-cxone">10. Nice CXone</h3> <p>Nice CXone pakub kliendikogemust, kõnekeskuse analüüsi, sissetulevaid ja väljaminevaid teenuseid. See tarkvara pakub andmepõhiseid tulemusi, mis võimaldab ärist paremini aru saada.</p> <figure class="wp-block-image aligncenter no-borders"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/137339affcb687922bbcb6ce723815e6/nicecxone-homepage-1-1024x488.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Nice CXone koduleht" title="nicecxone-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/e812f9a1d0b9ad5107f44d6165d048d4/nicecxone-homepage-1-1024x488.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></picture></figure> <h4 class="wp-block-heading" id="recommended-for-beginning-call-centers">Soovitatav alustavatele kõnekeskustele</h4> <p>See tarkvara võimaldab väikestel ja keskmise suurusega ettevõtetel pakkuda klienditeenindust ja kõnekeskuse vajadusi pilvepõhise sisse- ja väljamineva helistamistarkvaraga.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Toimivusnäitajad</li> <li>Sündmusepõhised toimingud</li> <li>Sissetulev kõnekeskus</li> <li>Küsitlused ja tagasiside</li> <li>Teleturunduse haldamine</li> <li>Töövoo haldamine</li> <li>Reaalajas vestlus</li> <li>Mitmekanaliline suhtlus</li> </ul> <h4 class="wp-block-heading" id="h-pros-8">Plussid</h4> <ul class="wp-block-list"> <li>Järjepidev kõnede selgus</li> <li>Palju kohandamisvõimalusi</li> <li>Kasutajasõbralik</li> </ul> <h4 class="wp-block-heading" id="h-cons-8">Miinused</h4> <ul class="wp-block-list"> <li>Analüütikat on raske kasutada</li> <li>Raskused kõnede valimisel</li> <li>Piiratud tehniline tugi</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Hinnad jäävad tavaliselt vahemikku 90–100 dollarit kasutaja kohta kuus. Hinnapakkumise saamiseks pöörduge otse klienditeenindusse. Saadaval on tasuta prooviversioon, kuid tasuta tarkvara pole.</p> <h3 class="wp-block-heading" id="dialpad">11. Dialpad</h3> <p>Dialpad pakub väljaminevaid kõnesid, sõnumeid ja videokoosolekuid, et pakkuda täielikke kontaktikeskuse lahendusi alustavatele ettevõttetele.</p> <h4 class="wp-block-heading" id="recommended-for-quick-video-chatting">Soovitatav kiireks videovestluseks</h4> <p>Dialpad pakub mitmeid klienditeeninduslahendusi väikestele ja keskmise suurusega ettevõtetele, kelle sooviks on mõjutada oma kliente. Dialpadi kõnekeskuse tarkvara on soovitatav klientidega kiireks suhtlemiseks läbi videovestluse.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Kõnede salvestamine</li> <li>Kõnede suunamine</li> <li>Sissetulev kõnekeskus</li> <li>Helistaja ID</li> <li>CRM</li> <li>IVR ja hääletuvastus</li> </ul> <h4 class="wp-block-heading" id="h-pros-9">Plussid</h4> <ul class="wp-block-list"> <li>Lihtne kasutada</li> <li>Usaldusväärne teenindus</li> <li>Mitu kõnefunktsiooni</li> </ul> <h4 class="wp-block-heading" id="h-cons-9">Miinused</h4> <ul class="wp-block-list"> <li>Rühmade juhtimine rakenduses on piiratud</li> <li>Piiratud administraatori võimalused</li> <li>Võib esineda probleeme ühenduvusega</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>See pilvepõhine tarkvara teie väikesele või keskmisele ettevõttele on saadaval 20 või 30 dollarise hinnasildiga. Kui soovite sellest rohkemaid eeliseid, võtke pakkumise saamiseks nendega otse ühendust. Olemas on tasuta prooviversioon, kuid tasuta tarkvara pole.</p> <h3 class="wp-block-heading" id="agile-crm">12. Agile CRM</h3> <p>Agile CRM pakub kliendivestluse tuge, telefonivalikuid ja automaatvastajaid.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/image-4-2.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Image 4 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/2c17bcd51fab4637b307bf9f16fa74c5/image-4-2-1024x514.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Agile CRM-i koduleht" title="agile-veebileht" data-src="https://www.liveagent.ee/wp/urlslab-download/d3fb37dc87e109b94ad6fd3f2480eae8/image-4-2-1024x514.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-feature-customization">Soovitatav funktsioonide kohandamiseks</h4> <p>Seda tarkvara soovitatakse väikeste ja keskmise suurusega sissetulevate kõnekeskustega ettevõtete jaoks. See võib eriti sobida ettevõtetele, kes otsivad nende hinnakujunduse tõttu ainult üksikuid funktsioone.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Portfelli haldamine</li> <li>Eesmärgi seadmine ja jälgimine</li> <li>Toruliini haldamine</li> <li>Sissetulev kõnekeskus</li> <li>Lepingu- ja litsentsihaldus</li> <li>Mitme konto haldamine</li> <li>Võrgu jälgimine</li> <li>Kõnekeskuse haldus</li> </ul> <h4 class="wp-block-heading" id="h-pros-10">Plussid</h4> <ul class="wp-block-list"> <li>Kõik-ühes lahendus</li> <li>Rohkelt abistavaid dokumente</li> <li>Paljud kategooriad müügivihjete ja kontaktide määratlemiseks</li> </ul> <h4 class="wp-block-heading" id="h-cons-10">Miinused</h4> <ul class="wp-block-list"> <li>Piiratud funktsioonide kasutatavus</li> <li>Konfiguratsiooni on raske mõista</li> <li>Piiratud klienditugi</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Agile’il on kolm teenuse taset – tasuta, 15 dollarit ja 80 dollarit agendi kohta kuus maksev pakett. Saadaval on tasuta prooviversioon ja tarkvara tasuta versioon.</p> <h3 class="wp-block-heading" id="five9">13. Five9</h3> <p>Five9 pakub sissetulevaid ja väljaminevaid kõnekeskuse võimalusi, professionaalseid teenuseid, koolitust ja kliendituge.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/image-4-3.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Image 4 3.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/ea575b61c6e4acbc150f536fe75322b0/image-4-3-1024x488.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Five9 koduleht" title="five9-veebileht" data-src="https://www.liveagent.ee/wp/urlslab-download/b9b04d00756846d4d17512f303d1c4c2/image-4-3-1024x488.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-call-center-features-used-anywhere">Soovitatav kõikjal kasutatavate kõnekeskuse funktsioonide jaoks</h4> <p>See tarkvara sobib oma erinevate funktsioonidega väikestele, keskmise suurusega ja suurtele ettevõtetele. Five9 saab kasutada peaaegu kõikjal, Windowsis, Macis, iPhone’is ja veebipõhistes klientides.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Mitmekanaliline andmete kogumine</li> <li>Sissetulev kõnekeskus</li> <li>Klientide segmenteerimine</li> <li>Tööjõuhaldus</li> <li>Kampaania juhtimine</li> <li>Kahesuunaline kõnekeskus</li> <li>Uuringute ja küsitluste haldamine</li> </ul> <h4 class="wp-block-heading" id="h-pros-11">Plussid</h4> <ul class="wp-block-list"> <li>Reaalajas jälgimine</li> <li>Usaldusväärne kõneühendus</li> <li>Kasutajasõbralik seadistamine ja kasutamine</li> </ul> <h4 class="wp-block-heading" id="h-cons-11">Miinused</h4> <ul class="wp-block-list"> <li>Aruandlus on keeruline</li> <li>Rakendamine on keeruline</li> <li>Võiks vajada värskendamist</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Tasuta prooviversiooni ega tasuta tarkvara ei pakuta. Five9 pakub mitmesuguseid tootekomplekte, kuid kui vajate konkreetset hinnapakkumist, võtke nendega otse ühendust.</p> <h3 class="wp-block-heading" id="callhippo">14. CallHippo</h3> <p>CallHippo pakub oma kõnekeskuse tarkvaraga sissetulevaid kõnesid, automaatset jaotamist, e-posti tuge ja kõnesalvestust.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/callhippo-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Callhippo Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/fb34fdf17391e0f6ba7b02fdafcfba66/callhippo-homepage-1024x501.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="CallHippo koduleht" title="callhippo-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/836d774451359a45a0f49e905bfad2e0/callhippo-homepage-1024x501.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-making-virtual-phone">Soovitatav virtuaalse telefoni poolest</h4> <p>Seda tarkvara kasutatakse enam kui 50 riigis ja see sobib suurepäraselt väikeettevõtetele. CallHippo on suurepärane sissetuleva kõnekeskuse tarkvara virtuaalse telefoninumbri kasutamiseks, mis võimaldab ülemaailmsetel ettevõtetel virtuaalsed kõned sujuvalt oma suhtlusse integreerida.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Koostöötööriistad</li> <li>Teleturunduse haldamine</li> <li>Väljaminev kõnekeskus</li> <li>Kõnekeskuse haldus</li> <li>Kontakthaldus</li> <li>Sissetulev kõnekeskus</li> </ul> <h4 class="wp-block-heading" id="h-pros-12">Plussid</h4> <ul class="wp-block-list"> <li>Abivalmis klienditugi</li> <li>Funktsioonidel on üksikasjalikud valikud</li> <li>Intuitiivne tarkvara</li> </ul> <h4 class="wp-block-heading" id="h-cons-12">Miinused</h4> <ul class="wp-block-list"> <li>Kehv kõne kvaliteet</li> <li>Mõnda SMS-i ei saa vastu võtta</li> <li>Juhtpaneeli rakenduses pole numbrivalijat</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>CallHippol on valikus 10, 18 ja 40 dollarit maksvad paketid. Tasuta prooviversiooni ega tasuta tarkvara pole. Seda pilvepõhist tarkvara saab kasutada mitmes seadmes, sealhulgas Windowsis, Macis ja mobiilis.</p> <h3 class="wp-block-heading" id="twilio">15. Twilio</h3> <p>Twilio pakub sidet SMS-ide, API-de, video- ja kõneteenustega.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/image-4-4.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Image 4 4.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/f762548ff503cd4299a086205cffdde6/image-4-4-1024x451.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Twilio koduleht" title="twilio-veebileht" data-src="https://www.liveagent.ee/wp/urlslab-download/571eb1a9d4b83646078791ff5202c850/image-4-4-1024x451.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-handling-texting-needs">Soovitatav tekstisõnumite saatmiseks</h4> <p>Twilio tarkvara sobib väikeettevõtetele, kes üritavad vähesest maksimumi võtta. Seda tarkvara saab hõlpsasti integreerida teistesse tarkvaraosadesse, mis muudab väiksematele ettevõtetele oma veebipõhise kohaloleku suurendamise lihtsamaks.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Heli- ja videokonverentsid</li> <li>Aruandlus ja analüütika</li> <li>Sõnumite isikupärastamine</li> <li>Väljaminev kõnekeskus</li> <li>Toimivuse haldamine</li> <li>Sissetulev kõnekeskus</li> <li>Ühtne side</li> </ul> <h4 class="wp-block-heading" id="h-pros-13">Plussid</h4> <ul class="wp-block-list"> <li>Võimalus luua alamkontosid</li> <li>Rahvusvahelise numbri tugi</li> <li>Usaldusväärne side</li> </ul> <h4 class="wp-block-heading" id="h-cons-13">Miinused</h4> <ul class="wp-block-list"> <li>Vähe funktsioone</li> <li>Klienditugi on saadaval ainult meili teel</li> <li>Kõne hind võib olla kallis</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>See pilvepõhine tarkvara pakub ainulaadseid maksevõimalusi alates ühe inimese kohta kuus või tunnipõhiselt. Kõned algavad 2 sendist minutis. Kõnede vastuvõtmise hind algab 1 dollarist kuus telefoninumbri kohta ja 1 sendist minutis. On olemas tasuta prooviversioon, kuid tasuta versiooni pole. Hinnapakkumise saamiseks võtke ühendust otse Twilioga.</p> <h3 class="wp-block-heading" id="vicidial">16. VICIdial</h3> <p>VICIdial võib aidata teie ettevõtet väljaminevate kõnede, sissetulevate kõnede, kõnede salvestamise ja vestlusega.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/vicidial-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Vicidial Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/859e57d86340d98c05ef440cc369616d/vicidial-homepage-1024x743.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="VICIdiali koduleht" title="vicidiali-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/e224c61681612c17af12896c5a076e51/vicidial-homepage-1024x743.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-telecom-integration">Soovitatav telekommunikatsiooni integreerimiseks</h4> <p>VICIdial on parim sissetuleva kõnekeskuse tarkvara telekomiga integreerimiseks. See sissetuleva kõnekeskuse tarkvara sobib väikeettevõtetele, kes üritavad oma veebipõhist kõnekeskust kasvatada. Pakkudes tuge kõikidele nende teenustele, võimaldab VICDial väiksematel kõnekeskustel oma äri kasvatada.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Kampaania juhtimine</li> <li>Kampaaniapõhine helistaja ID</li> <li>Aruandlus ja analüütika</li> <li>Sissetulev kõnekeskus</li> <li>Väljaminev kõnekeskus</li> <li>Kahesuunaline kõnekeskus</li> </ul> <h4 class="wp-block-heading" id="h-pros-14">Plussid</h4> <ul class="wp-block-list"> <li>100% tasuta</li> <li>Alternatiiv litsentsitud tarkvarale</li> <li>Efektiivne aruandlus ja jälgimine</li> </ul> <h4 class="wp-block-heading" id="h-cons-14">Miinused</h4> <ul class="wp-block-list"> <li>Front-end vajab värskendamist</li> <li>Sunnitud tagasihelistamised</li> <li>Järsk õppimiskõver</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>VICIdiali tarkvara on tasuta, välja arvatud esialgsed serveri pakkumise tasud, mis ulatuvad 400 dollarist kuni üle 1000 dollarini, olenevalt teie vajadustest.</p> <h3 class="wp-block-heading" id="3cx">17. 3CX</h3> <p>3CX tarkvara pakub sissetulevaid kõnesid, vestluse ja videoteenuseid, mida saate kasutada oma praeguste peakomplektide ja muude seadmetega.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/3cx-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - 3cx Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/5a047394277af9d1ce1e4c901e59df15/3cx-homepage-1024x520.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="3cx koduleht" title="3cx-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/b5eb5d814409752bf123a48447eacdb9/3cx-homepage-1024x520.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-free-call-center-software">Soovitatav tasuta kõnekeskuse tarkvarana</h4> <p>3CX sobib suurepäraselt väikestele ja keskmise suurusega kõnekeskustele, kes otsivad tarkvara väikeste käivituskuludega serveri kasutamiseks.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Sissetulev kõnekeskus</li> <li>Järjekorra haldamine</li> <li>Reaalajas vestlus</li> <li>Videokonverents</li> <li>Mitme kasutaja koostöö</li> <li>Virtuaalne kõnekeskus</li> </ul> <h4 class="wp-block-heading" id="h-pros-15">Plussid</h4> <ul class="wp-block-list"> <li>Kaugjuhtimisega kõnekeskuse võimalus</li> <li>Uuendusi tehakse sageli</li> <li>Lihtne paigaldada</li> </ul> <h4 class="wp-block-heading" id="h-cons-15">Miinused</h4> <ul class="wp-block-list"> <li>Minimaalne kohandamine väljaspool kasutajaliidest</li> <li>Puuduvad dokumenteeritud API-d</li> <li>Piiratud klienditugi</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Saate oma esimese aasta 3CX-i täiesti tasuta kasutada. Teenus maksab teisel aastal keskmiselt 145 või 180 dollarit agendi kohta aastas, muutes selle tarkvara kõigile kättesaadavaks. Hinnapakkumise saamiseks võtke ühendust otse 3CX-i müügimeeskonnaga.</p> <h3 class="wp-block-heading" id="vonage-business-communications">18. Vonage Business Communications</h3> <p>Vonage Business Communications lihtsustab teie kõnekeskuse toiminguid kõrge ühenduvuse ja erinevate funktsioonidega.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/vonage-business-communications-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Vonage Business Communications Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/8817820244d3fb7c5d8bf4ba0ef44ae8/vonage-business-communications-homepage-1024x461.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Vonage business communicationsi koduleht" title="vonage-business-communications-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/7c2c5afbfca394c7415d25362f2833f3/vonage-business-communications-homepage-1024x461.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-user-and-setting-management">Soovitatav kasutajate ja seadete haldamiseks</h4> <p>See sissetuleva kõnekeskuse tarkvara on loodud hästi töötama väikeettevõtetega. Vonage Business Communications on mugav sissetuleva kõnekeskuse platvorm kasutajate ja profiilide seadete kiireks muutmiseks.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Sissetulev kõnekeskus</li> <li>Vestlus ja sõnumside</li> <li>Kahesuunaline heli ja video</li> <li>Ühtne side</li> <li>Reaalajas vestlus</li> <li>Aruandlus ja analüütika</li> </ul> <h4 class="wp-block-heading" id="h-pros-16">Plussid</h4> <ul class="wp-block-list"> <li>Valutu seadistamine</li> <li>Mobiili- ja lauaarvuti tugi</li> <li>Piiramatud igakuised kõned kogu USA mandriosas ja Kanadas</li> </ul> <h4 class="wp-block-heading" id="h-cons-16">Miinused</h4> <ul class="wp-block-list"> <li>Mobiilseadmes võib esineda latentsust ja viivitust</li> <li>Klienditoega on raske ühendust saada</li> <li>Ebaintuitiivne, seadistamine võtab aega</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Väljaminevatele kõnedele lisandub 14,99 ja 39,99 dollarine hind, millele lisandub 0,03 dollarit minutis. Valikud on erinevad ja edasise hinnapakkumise saamiseks võite nendega otse suhelda.</p> <h3 class="wp-block-heading" id="aircall">19. Aircall</h3> <p>Aircalli tarkvara funktsioonide hulka kuuluvad telefonisüsteemi funktsioonid, nagu kõnepost, interaktiivne häälvastus ja virtuaalsed kõnekeskused.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/aircall-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Aircall Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/5b9e8ca6274663e60ca0f2c097d0c6b6/aircall-homepage-1024x498.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Aircalli koduleht" title="aircalli-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/4d17150a7543a29f1b374b48a7c2e353/aircall-homepage-1024x498.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-value-and-features">Soovitatav väärtuse ja funktsioonide poolest</h4> <p>See teenus on segu väärtusest ja funktsioonidest, mis sobivad väikestele ja keskmise suurusega kõnekeskustele, kes otsivad tõhusat kõnekeskuse tarkvara.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Sissetulev kõnekeskus</li> <li>Ajavööndi jälgimine</li> <li>Aruandlus ja analüütika</li> <li>Automaatne kõneedastaja</li> <li>Kõnekeskuse haldus</li> <li>Väljaminev kõnekeskus</li> </ul> <h4 class="wp-block-heading" id="h-pros-17">Plussid</h4> <ul class="wp-block-list"> <li>Abivalmis klienditugi</li> <li>Suurepärane helistamise kvaliteet</li> <li>Lihtne ja intuitiivne disain</li> </ul> <h4 class="wp-block-heading" id="h-cons-17">Miinused</h4> <ul class="wp-block-list"> <li>Telefoninumbritega ei saa SMS-e saata ega vastu võtta</li> <li>Tarkvaras võib esineda vigu</li> <li>Kõrged hind võrreldes muu helistamistarkvaraga</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>Aircallil on 40 ja 70 dollarise hinnasildiga igakuised tellimusvõimalused või kui arveldate iga-aastaselt, langeb see hind 30-50 dollarile agendi kohta kuus. Tasuta tarkvara pole, kuid saadaval on tasuta prooviversioon.</p> <h3 class="wp-block-heading" id="callrail">20. CallRail</h3> <p>CallRail on sissetulev kõnekeskuse tarkvara, mida soovitatakse teie saidil kasutajate seotuse jälgimiseks ja analüütiliste andmete suurendamiseks.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/callrail-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Callrail Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/0a5dda75aa448192e5c975926def2ea5/callrail-homepage-1024x493.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Callraili koduleht" title="callraili-koduleht" data-src="https://www.liveagent.ee/wp/urlslab-download/05ee53942b0737f18f64e48be33cd42a/callrail-homepage-1024x493.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-using-analytics">Soovitatav analüütika kasutamiseks</h4> <p>Callrail on mitmekesine valik väikestele ja keskmise suurusega ettevõtetele, kes otsivad taskukohast tarkvara, mis kasutab analüütikast maksimumi.</p> <h4 class="wp-block-heading" id="key-features">Põhifunktsioonid</h4> <ul class="wp-block-list"> <li>Analüütika</li> <li>Sissetulev kõnekeskus</li> <li>IVR ja hääletuvastus</li> <li>Kõnede jälgimise mõõdikud</li> <li>Müügivihje kvalifitseerimine</li> <li>Märksõna jälgimine</li> </ul> <h4 class="wp-block-heading" id="h-pros-18">Plussid</h4> <ul class="wp-block-list"> <li>Kasulikud aruandlusfunktsioonid</li> <li>Lihtne seadistamine</li> <li>Võimalus kõnesid sõeluda</li> </ul> <h4 class="wp-block-heading" id="h-cons-18">Miinused</h4> <ul class="wp-block-list"> <li>Aruandlus võtab aega</li> <li>Tarkvara võib olla ebausaldusväärne</li> <li>Minimaalsed kohandamisvõimalused</li> </ul> <h4 class="wp-block-heading" id="price">Hind</h4> <p>CallRaili plaanid algavad 45 dollarist, mis sisaldab kümmet kohalikku telefoninumbrit ja 500 minutit. Täpsema hinnaplaani saamiseks võtke ühendust nende toega.</p> <h2 class="wp-block-heading" id="inbound-call-center-software-compared">Sissetulevate kõnekeskuste tarkvarade võrdlus</h2> <p>Kui valite oma ettevõtte vajadustele sobiva sissetuleva kõnekeskuse tarkvara, soovite võrrelda ja vastandada nende erinevaid funktsioone. See võimaldab teil paremini koostada oma kõnekeskusega seotud äriplaane. Järgmised on meie valikud parimatest sissetuleva kõnekeskuse tarkvaradest turul ja mis võiks teha neist teie ettevõtte jaoks ideaalse valiku.</p> <h3 class="wp-block-heading" id="liveagent">LiveAgent</h3> <p>LiveAgenti sissetuleva kõnekeskuse lahendus on sobilik, kui teil on vaja oma klienditeenindust ja suhtlust kiirendada. LiveAgent kasutab ära võimsa klienditeenindusportaali jõudu, mis pakub tohutult tööriistu. Turu kiireim vestlusvidin võimaldab teie klientidel kiiresti töötajatega vestelda, parandades nii kõnekeskuse tõhusust. LiveAgenti piletisüsteem kasutab hübriidpiletisüsteemi, mis kasutab mitmekanaliliste probleemide hõlpsaks jälgimiseks omnikanali tuge. LiveAgent on üks väheseid sissetuleva kõnekeskuse tarkvarasi, mis pakub ööpäevaringset kliendituge.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Looking for the right CRM software?</p> <p class="BlockDiscover__text">LiveAgent offers a wide range of features and integrations so everyone can find what they need. Wanna see it for yourself?</p> <div class="BlockDiscover__buttons"> <a href="/prooviperiood/" class="Button Button--knockout" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Try LiveAgent now</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Kas soovite LiveAgenti kohta rohkem teada saada? LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Planeeri demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h3 class="wp-block-heading" id="primo-dialer">Primo Dialer</h3> <p>Primo Dialer on uuenduslik viis ühendada oma kasutajad kvaliteetsete kõnekeskuse funktsioonidega, mida telekommunikatsiooni kaudu pakutakse. Primo Dialer eristub, pakkudes erinevaid funktsioone madala hinnaga. Primo Dialer sobib ideaalselt keskmise suurusega ettevõtete kõnekeskustesse, mis vajavad uuenduslikke telekommunikatsiooni funktsioone.</p> <h3 class="wp-block-heading" id="phoneburner">PhoneBurner</h3> <p>PhoneBurner teeb helistamistarkvara, mis võimaldab teie sissetuleval kõnekeskusel toimivuse sujuvamaks muuta. PhoneBurner väidab, et saate nende sissetuleva kõnekeskuse tarkvara abil jõuda 447% rohkemate kontaktideni, eristades end sellega teistest tarkvaradest. PhoneBurner suudab teie klienditeenindusmeeskonda aidata töövoo automatiseerimise, müügivihjete haldamise, aruandluse ja numbrivalija vallas.</p> <h3 class="wp-block-heading" id="chasedata-ccaas">ChaseData CCaaS</h3> <p>See ennustava numbrivalijaga kontaktide komplekt eristab end sellega, et on TCPA-ga ühilduv, tagades teile ja teie ettevõttele võrguandmete turvalisuse häkkerite eest. ChaseData CCaaS sobib suurepäraselt kõnekeskustele, kus on viis või enam agenti. ChaseData CCaaS kasutab funktsioone, mis abistavad kõrge tööajaga kõnekeskusi, vastates tõhusalt sissetulevatele kõnedele ja automatiseeritud väljuvatele kõnedele. Finantsteenused, nagu võlgade sissenõudmine ja pangandus, võivad seda tarkvara kasutada, kui teie B2B- või B2C-eesmärkide saavutamiseks on vaja püsivat kontakti ja tööaega.</p> <h3 class="wp-block-heading" id="xcally">XCALLY</h3> <p>Parandage klienditeeninduse suhtlust, kasutades XCALLY ainulaadset <i>motion unique</i> tehnoloogiat, mida ei leidu muudes sissetuleva kõnekeskuse tarkvarades. XCALLY on mitmekanaliline sissetuleva kõnekeskuse tarkvara, mis integreerib nende Asteriski teenuse <i>shuttle and motion</i> tehnoloogiatega, pakkudes teile optimeeritud juhtimisseadeid kõigi sissetuleva kõnekeskuse funktsioonide haldamiseks. XCALLY on hea valik sissetuleva kõnekeskuse ettevõtetele, kes otsivad professionaalseid lahendusi sissetuleva, väljamineva ja kahesuunalise kõnekeskuse tarkvarateenuste jaoks.</p> <h2 class="wp-block-heading" id="is-a-trial-version-of-inbound-call-center-software-useful">Kas sissetuleva kõnekeskuse tarkvara prooviversioon on kasulik?</h2> <p></p><p>Jah! Proovimine enne ostmist on suurepärane, sest soovite sissetulevat kõnekeskuse tarkvara, mis vastaks teie ettevõtte vajadustele. <a href="https://www.liveagent.ee/prooviperiood/" target="_blank" rel="noreferrer noopener" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1">Tasuta kasutamise või tasuta prooviperioodi</a> valikud aitavad näha, kas konkreetne tarkvara sobib teie kõnekeskuse vajadustega. Tehke vahet tasuta tarkvaral ja tasuta prooviperioodil, et neid mõlemaid maksimaalselt ära kasutada. Võimalus kogeda sissetuleva kõnekeskuse tarkvara kõiki funktsioone annab teie meeskonnale võimaluse seda enne ostmist proovida. Tasuta prooviperioodi tingimused sõltuvad sissetuleva kõnekeskuse tarkvarast. Näiteks pakub LiveAgent 30-päevast tasuta prooviperioodi, millele saate registreeruda vähem kui 60 sekundiga ilma krediitkaarti vajamata.</p> <div class="BlogCTA__wrapper Post__m__negative"> <div class="BlogCTA__element"> <div class="BlogCTA__element__text">Stand out from your competitors with a strong customer service culture</div> <div class="BlogCTA__element__image"></div> <div class="BlogCTA__buttons"> <a href="/prooviperiood/" class="BlogCTA__element__button Button Button--knockout" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Start free trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Kas soovite LiveAgenti kohta rohkem teada saada? LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Planeeri demo</span> </a> </div> </div> </div> <h2 class="wp-block-heading" id="conclusion">Kokkuvõte</h2> <p>Sissetuleva kõnekeskuse tarkvara on ettevõtetele vajalik, olenemata kõnekeskuse suurusest. Tarkvara nagu LiveAgent võib säästa teie ettevõtte raha, suurendades samal ajal teie kliendisuhtluse kvaliteeti ja kvantiteeti. Et tulla toime kõigi kõnekeskuse vajadustega, on sissetuleva kõnekeskuse tarkvara omamine hädalvajalik. See annab teile võimaluse pääseda juurde klienditeabele ja muuta oma kliendisuhtlus sujuvamaks.</p> <h3 class="wp-block-heading" id="the-best-all-in-one-inbound-call-center-software">Parim kõik-ühes kõnekeskuse tarkvara</h3> <p>Parim sissetuleva kõnekeskuse tarkvara võimaldab teie ettevõttel ühest tööriista abil koos klienditeenindajatega rohkem saavutada. LiveAgent teeb seda igas suuruses kõnekeskuste jaoks, pakkudes suurepäraseid funktsioone ilma seadistustasuta, krediitkaarti vajamata, pakkudes ööpäevaringset tuge ja võimalust igal ajal tühistada. LiveAgenti on sisseehitatud võimalus integreerida enam kui 200 erineva tarkvaraga, mida tõenäoliselt juba turunduseks kasutate.</p> <figure class="wp-block-image no-borders"><a href="https://www.liveagent.com/app/uploads/2021/03/Mockup-Call-center-connection.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Mockup Call Center Connection.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/e5aad8775760272656f7e0910b27b43f/Mockup-Call-center-connection.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Ühendage oma VoIP pakkuja klienditoe tarkvaraga - LiveAgent" data-src="https://www.liveagent.ee/wp/urlslab-download/fae669adc9a4791ef1f2cd6f6bb7a3f5/Mockup-Call-center-connection.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"></picture></a></figure> <p>LiveAgenti omnikanaliline süsteem võimaldab suhelda kõigi osakondadega. Funktsioonide (nt maailma parima vestlusvidina) kasutamisel suhtlete klientidega kiiremini kui eales varem. LiveAgenti suurepärase pilvepõhise telefonitoega saate piiramatult kõnesid salvestada ja osaleda kõnede edastamisel, mis sobib suurepäraselt sissetulevate ja väljaminevate kõnekeskuse vajadustega. LiveAgenti analüütika abil näete kõiki oma kliendisuhtlusi, müüki, veebisaidi andmeid ja isegi oma agentide tõhusust. LiveAgent kasutab hübriidpiletivoogu, mis jõuab valitud plaanis sisalduvate kanaliteni.</p> <h3 class="wp-block-heading" id="the-best-inbound-call-center-software-with-built-in-ticketing-live-chat-and-call-center-features">Parim sissetuleva kõnekeskuse tarkvara koos sisseehitatud piletisüsteemi, reaalajas vestluse ja kõnekeskuse funktsioonidega</h3> <p>Kliendid eelistavad suhelda ettevõtetega selle kanali vahendusel, mida nad kõige enam kasutavad. LiveAgent võimaldab sissetulevatel kõnekeskustel oma omnikanali toe tõttu hallata piletisüsteemi, <a href="https://www.liveagent.ee/mallid/reaalajas-vestlus/" title="Reaalajas vestlus on endiselt kõige populaarsem digitaalne kliendisuhtluskanal. Vaadake meie tasuta reaalajas vestluse malle ja kasutage neid koheselt." hreflang="et" onover-preload="1">reaalajas</a> vestlust ja kõiki kõnefunktsioone. LiveAgent pakub teie ettevõttele selliseid sissetuleva kõnekeskuse funktsioone, nagu interaktiivne häälvastus, sissetulevad kõned, väljaminevad kõned, kliendisuhete haldamine, tarkvaratelefon, omnikanali tugi ja analüütika.</p> <h3 class="wp-block-heading" id="the-best-feature-rich-inbound-call-center-software">Parim funktsioonirikas sissetuleva kõnekeskuse tarkvara</h3> <p></p><p>Sissetuleva kõnekeskuse tarkvara LiveAgent on kõige funktsioonirikkam saadaolev tarkvara. <a href="https://www.liveagent.ee/funktsioonid/" target="_blank" rel="noreferrer noopener" urlslab_href_old="/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="et" onover-preload="1">LiveAgent pakub üle 130 erineva funktsiooni</a>, mis on loodud abistamiseks sissetulevate kõnede, väljaminevate kõnede, statistika, kliendisuhete haldamise ja omnikanali toega. See annab teie kõnekeskusele mitmekülgsuse, suurema kasumi ja õnnelikumad kliendid.</p> <figure class="wp-block-image aligncenter no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Call-settings.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Call Settings.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ee/wp/urlslab-download/5f05224fa4a2c904f35f015e4ff33f02/Mockup-Call-settings.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Kõnede seaded klienditoe tarkvaras - LiveAgent" data-src="https://www.liveagent.ee/wp/urlslab-download/bd9dd81ef608deb36ea6bb6b49ecce78/Mockup-Call-settings.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"></picture></a></figure> <h3 class="wp-block-heading" id="the-best-value-for-the-price-inbound-call-center-software">Parima hinna ja kvaliteediga sissetulev kõnekeskuse tarkvara</h3> <p></p><p>Olenemata sellest, milline on teie kõnekeskuse suurus, peate leidma õige hinna ja kvaliteedi suhtega tarkvara, mis aitab teil saavutada edu ja kasvatada kasumit. LiveAgenti tarkvara aitab klientidel teha seda kõike hinnaga, mida iga ettevõte saab endale lubada. <a href="https://www.liveagent.ee/prooviperiood/" target="_blank" rel="noreferrer noopener" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1">Tasuta prooviversioon</a> võimaldab teie ettevõttel testida kõiki LiveAgenti pakutavaid funktsioone kuni 30 päeva jooksul, ilma krediitkaardi andmeid küsimata. See tähendab, et kõnekeskuste loomine võib teenida raha ilma raha kulutamata ning samal ajal näete, kuidas programm teie meeskonnas töötab. LiveAgentil on suurepärane hinna ja kvaliteedi suhe ettevõtetele, kes soovivad areneda täiustatud funktsioonidega, pakkudes ühe agendi kohta 15, 29 ja 39 dollarise hinnasildiga teenusetaseme valikut.</p> <h3 class="wp-block-heading" id="the-highest-rated-inbound-call-center-software">Kõrgeimalt hinnatud sissetuleva kõnekeskuse tarkvara</h3> <p></p><p><a href="https://www.liveagent.ee/auhinnad/" target="_blank" rel="noreferrer noopener" title="Avastage LiveAgenti auhinnatud klienditoe tarkvara, mis on tunnustatud juhtivate B2B ja SaaS organisatsioonide poolt. Nautige 24/7 klienditeenindust, tasuta seadistust ja krediitkaardivaba prooviperioodi. Alustage kohe ja liituge mainekate klientidega nagu Forbes ja Airbus." hreflang="et" onover-preload="1">LiveAgent on kõrgeima reitinguga sissetuleva kõnekeskuse tarkvara</a>, mille keskmine hinne on Capterras 4,7 tärni ja G2 puhul 4,5 tärni. Tuhanded kasutajad kinnitavad LiveAgenti paljusid plusse ja väheseid miinuseid. LiveAgenti mitmekülgsus võrdub suurenenud müügiga, hõlpsa juurdepääsuga ja taskukohase hinnaga. Seetõttu hinnatakse LiveAgenti pidevalt üheks parimaks saadaolevaks sissetuleva kõnekeskuse tarkvaraks.</p> <div class="InternalLinks__wrapper"> <a href="https://www.liveagent.com/call-center-alternatives/" title="Explore the best call center software alternatives for 2024 with LiveAgent. Enjoy no setup fees, 24/7 customer support, and a free trial with no credit card needed. Compare top solutions like AirCall, RingCentral, TalkDesk, and Zendesk Talk on features, pricing, and customer ratings. Start your free trial today and elevate your sales and support operations effortlessly!" hreflang="en-US" onover-preload="1"> <div class="InternalLinks__element" style="background-position:center center;background-size:contain;" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/bg_internal_link.png"> <div class="InternalLinks__element__image"><img decoding="async" data-src="https://www.liveagent.ee/wp/urlslab-download/f7a8223a15d9331f4e536a5b24aa5ef7/callcenter-alternative.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"></div> <div class="InternalLinks__element__content"> <div class="InternalLinks__element__content__title">Find the leading <div class="InternalLinks__element__content__title--orange">Call center alternatives</div> </div> <div class="InternalLinks__element__content__text">Ready to create a remote call center but don’t know which solution to use? Our review will help you find the best fit for your needs.</div> </div> <div class="InternalLinks__element__button" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/arrow-right.svg"></div> </div> </a> </div> <h3 class="wp-block-heading" id="the-most-accessible-inbound-call-center-software-to-setup-use-and-integrate">Kõige juurdepääsetavam sissetuleva kõnekeskuse tarkvara paigaldamiseks, kasutamiseks ja integreerimiseks</h3> <p></p><p>Valige sissetuleva kõnekeskuse tarkvara, mida on lihtne teie praeguste toimingutega integreerida, lihtne seadistada ja meeskonnale lihtne kasutada. See tähendab vähem koolitust teie meeskonnale ja rohkem kasumit teie ettevõttele ning ka klientidele pööratakse rohkem tähelepanu. LiveAgent võimaldab oma hõlpsasti juurdepääsetava sissetuleva kõnekeskuse tarkvara abil lühemat kooltisut ja kiiret seadistamist. Tänu LiveAgenti lihtsale integreerimisele saavad agendid tegeleda kliendipäringutega juba esimesel päeval. Parem juurdepääsetavus, kasutuslihtsus, seadistamine ja hind muudavad LiveAgenti kõige juurdepääsetavamaks <a href="https://www.liveagent.ee/parim-konekeskuse-tarkvara/" target="_blank" rel="noreferrer noopener" title="Tutvuge parima kõnekeskuse tarkvara valikuga turul. Valige oma veebisaidi jaoks ideaalne kõnekeskuse tarkvara ja tõstke oma klienditeeninduse tase kuuni." hreflang="et" onover-preload="1">kõnekeskuse tarkvaraks</a> turul.</p> <p></p><p>Sissetuleva kõnekeskuse tarkvarast maksimumi saamiseks peaksite teadma selle kasutusalasid ja tegelema võimalike probleemidega; saate alati otsida teavet teadmusbaasidest või <a href="https://www.liveagent.ee/akadeemia/" target="_blank" rel="noreferrer noopener" urlslab_href_old="/academy/#call-center-software" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1">kõnekeskuse jaotisest</a> <a href="https://www.liveagent.ee/akadeemia/" target="_blank" rel="noreferrer noopener" urlslab_href_old="/academy/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1">LiveAgenti Akadeemias</a>. Või lugege seda lühikest KKK-de juhendit, et saada rohkem teavet sissetuleva kõnekeskuse tarkvara kasutamise kohta.</p> <p>Toimetaja märkus: kui mõni artiklis sisalduv teave on ebatäpne, võtke meiega ühendust ja me muudame selle vastavalt.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Find the best call center</p> <p class="BlockDiscover__text">LiveAgent offers wide range of call center tools, and therefore making it great choice for businesses of all sizes. Curious about all the opportunities?</p> <div class="BlockDiscover__buttons"> <a href="/prooviperiood/" class="Button Button--knockout" title="Registreeruge LiveAgenti tasuta 14 või 30-päevase prooviperioodiga ja nautige täielikku funktsionaalsust ilma krediitkaardita. Alustage täna ja valige parim plaan oma ettevõttele!" hreflang="et" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Kas soovite LiveAgenti kohta rohkem teada saada? LiveAgenti ja selle edukuse kohta lisateabe saamiseks taotlege tasuta demot." hreflang="et" onover-preload="1"> <span>Planeeri demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.ee/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Seotud Artiklid</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ee/akadeemia/sissetulev-valjaminev-konekeskus/" title="Kõnekeskuste osas on sissetulevaid ja väljaminevaid kõnekeskusi, mis mõlemad kasutavad tõhususe parandamiseks täiustatud tarkvara." hreflang="et" onover-preload="1"><img alt="Kõnekeskuste osas on sissetulevaid ja väljaminevaid kõnekeskusi, mis mõlemad kasutavad tõhususe parandamiseks täiustatud tarkvara." data-src="https://www.liveagent.ee/wp/urlslab-download/2aff6b285769cf1ab5a3928995776919/1728929652_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ee/akadeemia/sissetulev-valjaminev-konekeskus/" title="Kõnekeskuste osas on sissetulevaid ja väljaminevaid kõnekeskusi, mis mõlemad kasutavad tõhususe parandamiseks täiustatud tarkvara." hreflang="et" onover-preload="1">Sissetulevate ja väljaminevate kõnede keskus</a></p><p class="urlslab-rel-res-item-summary">Avasta sissetulevate ja väljaminevate kõnekeskuste võimalused! 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Proovige seda juba täna ja parandage oma klienditeenindust." hreflang="et" onover-preload="1">Tootetutvustus</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-162 widget_nav_menu"><div class="Footer__top__column__title h5">Tugi</div><div class="menu-footer-top-support-estonian-container"><ul id="menu-footer-top-support-estonian" class="menu"><li id="menu-item-454332"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Tugiportaal</a></li> <li id="menu-item-454333"><a href="https://www.liveagent.ee/migreerimine/" title="LiveAgenti migreerimine on meie eelnevalt valmistatud pistikprogrammide abil imelihtne. Tarkvara on saadaval 43 erinevas keeles ja toetab keeleliselt kohandatavaid vidinaid." hreflang="et" onover-preload="1">Andmete migreerimine</a></li> <li id="menu-item-454334"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Süsteemi olek</a></li> <li id="menu-item-454335"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Muutmislogi</a></li> <li id="menu-item-454336">Ettepaneku taotlus</li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-31 widget_nav_menu"><div class="Footer__top__column__title h5">Ettevõte</div><div class="menu-footer-top-company-estonian-container"><ul id="menu-footer-top-company-estonian" class="menu"><li id="menu-item-401416"><a href="https://www.liveagent.ee/meist/liveagentist/" title="Discover LiveAgent, the pioneering customer support software founded in 2004 by Viktor and Andrej. Serving over 150 million users globally, LiveAgent combines real-time chat, ticketing, and support features. Join our mission to make exceptional customer service the norm. Start your 14-day free trial and experience innovation today!" hreflang="et" onover-preload="1">Meist</a></li> <li id="menu-item-454339"><a href="https://www.liveagent.ee/auhinnad/" title="Avastage LiveAgenti auhinnatud klienditoe tarkvara, mis on tunnustatud juhtivate B2B ja SaaS organisatsioonide poolt. Nautige 24/7 klienditeenindust, tasuta seadistust ja krediitkaardivaba prooviperioodi. Alustage kohe ja liituge mainekate klientidega nagu Forbes ja Airbus." hreflang="et" onover-preload="1">Auhinnad & sertifikaadid</a></li> <li id="menu-item-749451"><a href="https://www.liveagent.ee/edulood/" title="Tekst sisaldab lühikesi lugusid erinevatest ettevõtetest, kes pakuvad veebipõhiseid teenuseid e-poodide loomiseks, krediitkaarditöötluseks ja kaupmehekonto teenusteks. Samuti mainitakse akvaariumitaimede ja -kalade kasvatamise süsteemi ning klienditeeninduse tarkvara. Ettevõtete kohta on võimalik lugeda lisainfot nende kodulehtedelt." hreflang="et" onover-preload="1">Klientide arvustused</a></li> <li id="menu-item-401431"><a href="/integratsioonid/#voip-partnerid" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="et" onover-preload="1">VoIP Partnerid</a></li> <li id="menu-item-749452"><a href="/partnerprogramm/" title="LiveAgent partnerprogramm pakub teie müügi, liikluse, kontojääkide ja üldise tulemuslikkuse reaalajas aruandeid. Liituge meie partnerprogrammiga juba täna." hreflang="et" onover-preload="1">Partnerprogramm</a></li> <li id="menu-item-749454"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-32 widget_nav_menu"><div class="Footer__top__column__title h5">Õpi</div><div class="menu-footer-top-learn-estonian-container"><ul id="menu-footer-top-learn-estonian" class="menu"><li id="menu-item-454342"><a href="/blogi/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="et" onover-preload="1">Ajaveeb</a></li> <li id="menu-item-454343"><a href="/klienditoe-sonastik/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="et" onover-preload="1">Sõnastik</a></li> <li id="menu-item-454344"><a href="/akadeemia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1">Akadeemia</a></li> <li id="menu-item-454348"><a href="/mallid/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="et" onover-preload="1">Mallid</a></li> <li id="menu-item-454350"><a href="https://www.liveagent.ee/kirjutamise-kiiruse-test/" title="Testige oma kirjutamise oskusi LiveAgenti tasuta kirjutamiskiiruse testiga. Saage vaid minutitega teada oma trükkimise kiirus ja jätkake tasuta harjutamist, et end veelgi arendada." hreflang="et" onover-preload="1">Trükkimistest</a></li> <li id="menu-item-749455"><a href="/kulude-kalkulaator/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="et" onover-preload="1">Kulude kalkulaator</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-33 widget_nav_menu"><div class="Footer__top__column__title h5">Populaarne</div><div class="menu-footer-top-popular-estonian-container"><ul id="menu-footer-top-popular-estonian" class="menu"><li id="menu-item-951138"><a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Teadmusbaasi tarkvara</a></li> <li id="menu-item-749458"><a href="/klienditeeninduse-tarkvara/" title="Avastage 2024. aasta 20 parimat klienditeeninduse tarkvara, mis pakuvad kiiret, tõhusat ja isikupärastatud teenindust. LiveAgent on mitme kanaliga lahendus, mis ühendab reaalajas vestluse, piletisüsteemid ja palju muud taskukohase hinnaga. Täiustage oma kliendisuhted ja suurendage rahulolu!" hreflang="et" onover-preload="1">Klienditoe tarkvara</a></li> <li id="menu-item-749461"><a href="https://www.liveagent.ee/blogi/20-parimat-voip-telefonisusteemi-ja-integratsiooni/" title="Kulutage oma kõnepaketile vähem VoIP telefonisüsteemide ja integratsioonidega ning valige meie loendist endale parim." hreflang="et" onover-preload="1">VoIP telefonisüsteemid</a></li> <li id="menu-item-749462"><a href="/iseteenindustarkvara/" title="LiveAgenti pakutav klientide iseteenindustarkvara laiendab Teie tugiteenuse võimalusi. Võimaldage oma klientidel probleeme ööpäevaringselt ise lahendada." hreflang="et" onover-preload="1">Iseteenindustarkvara</a></li> <li id="menu-item-749463"><a href="https://www.liveagent.ee/sissetuleva-konekeskuse-tarkvara/" aria-current="page" urlslab_href_old="/sissetuleva-konekeskuse-tarkvara" title="Sissetuleva kõnekeskuse tarkvara aitab teil luua virtuaalse kõnekeskuse. Lisateavet leiate meie põhjalikust juhendist." hreflang="et">Sissetuleva kõnekeskuse tarkvara</a></li> <li id="menu-item-749468"><a href="/kliendikaebuste-haldamise-susteem/" title="Kliendikaebuste haldamise süsteem pakub kõikehõlmavat klienditoe lahendust, mis muudab Teie suhtluskanalid sujuvamaks. Leidke oma ettevõtte jaoks turu parim süsteem." hreflang="et" onover-preload="1">Kaebuste haldamise süsteem</a></li> <li id="menu-item-749469"><a href="https://www.liveagent.ee/blogi/parim-kliendiportaali-tarkvara/" title="Avasta 2022. aasta 25 parimat kliendiportaali tarkvara koos hindade ja funktsioonide võrdlusega. Tutvu Mellituse, SuiteDash, Monday.com, LiveAgent ja teiste juhtivate lahendustega, mis parandavad kliendituge, koostööd ja reageerimisvõimet. Leia parim tööriist oma ettevõtte kliendikogemuse tõstmiseks!" hreflang="et" onover-preload="1">Kliendiportaali tarkvara</a></li> <li id="menu-item-749470"><a href="https://www.liveagent.ee/idufirmad/" title="Avastage, kuidas LiveAgent mitmekanaliline kasutajatoe tarkvara saab teie idufirma kasvu kiirendada! Pakume tasuta 6-kuulist Suurt paketti ning lisaks 50% soodustust järgmisteks kuudeks. Hallake kliendisuhtlust ühes kohas, suurendage rahulolu ja lojaalsust meie tõhusate tööriistade abil. Sobib idufirmadele kuni 40 töötajaga ja aastakäibega kuni 1 miljon dollarit. Liituge kasvava LiveAgenti perega ja pakkige oma start-upi jaoks parim kliendikogemus. Hankige oma idufirma pakkumine juba täna!" hreflang="et" onover-preload="1">Klienditoe tarkvara idufirmale</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Sales contacts</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="LiveAgenti telefoninumber">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="LiveAgenti telefoninumber">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.ee/sissetuleva-konekeskuse-tarkvara/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgent's WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="LiveAgenti demo" hreflang="et" onover-preload="1">Plaani demo</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Sotsiaalmeedia</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgenti Instagram"> <svg> <use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgenti Facebook"> <svg> <use xlink:href=" https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgenti Twitter"> <svg> <use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgenti LinkedIn"> <svg> <use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgenti YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgent's WhatsApp"> <svg> <use xlink:href="https://www.liveagent.ee/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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Meie andmekeskused vastavad kõrgeimatele turvastandarditele, sealhulgas GDPR-i nõuetele. Valige LiveAgent ja hoidke oma ettevõte turvalisena!" hreflang="et" onover-preload="1">Turbepoliitika</a></li> <li id="menu-item-784636"><a href="/privaatsuspoliitika/" title="Me ei avalda Teie andmeid, välja arvatud juhul, kui see on seadusega ette nähtud või kui Te seda lubate. Lugege lisateavet Quality Unitile kuuluva LiveAgenti privaatsuspoliitika kohta." hreflang="et" onover-preload="1">Privaatsuspoliitika</a></li> <li id="menu-item-784637"><a href="/gdpr-et/" title="LiveAgent on pühendunud privaatsusele, turvalisusele, vastavusele ja läbipaistvusele. LiveAgent on 2018. aasta mai seisuga täielikult GDPR-iga vastavuses." hreflang="et" onover-preload="1">GDPR</a></li> <li id="menu-item-784638"><a href="/sisukaart-et/" title="Kas otsite LiveAgenti veebisaidilt konkreetset veebisaiti? 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Jätkates eeldame Teie luba küpsiste paigaldamiseks, nagu on üksikasjalikult kirjeldatud meie <a href="/privaatsuspoliitika/">privaatsuse ja küpsiste poliitika</a>.</p> <div class="Medovnicky__buttons"> <a href="#" class="Medovnicky__button Medovnicky__button--no Medovnicky__button--more Button Button--outline"> <span>Keeldu</span> </a> <a href="#" class="Medovnicky__button Medovnicky__button--yes Button Button--full"> <span>Nõustu</span> </a> </div> </div> </div> <div id="exitPopup" class="Exit-popup hidden"> <div class="Exit-popup__container"> <span id="exitPopupClose" class="Exit-popup__close">×</span> <div class="Exit-popup__content urlslab-skip-all"> <h2 class="Exit-popup__title ">Want to improve your customer service?</h2> <p class="Exit-popup__text">Answer more tickets with our all-in-one help desk software. 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We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. <strong>Learn how to achieve your business goals with LiveAgent </strong> or feel free to explore the best help desk software by yourself with no fee or credit card requirement. </p> <span class="Exit-popup__chat__author">Andrej Saxon | LiveAgent support team</span> </div> </div> <picture><img alt="" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/exit-popup-img.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="74"></picture> </div> </div> </div> <div id="demobar" class="DemoBar hidden"> <div class="DemoBar__wrapper wrapper"> <span class="DemoBar__close" id="demobar-close"> <img alt="Close" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/icon-close-circular.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="75"> </span> <div class="DemoBar__image"> <picture><img alt="Plaani demo" data-src="https://www.liveagent.ee/app/themes/liveagent/assets/images/schedule_demo_panel.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="76"></picture> </div> <div class="DemoBar__text"> <strong class="DemoBar__title h2"> Schedule a one-on-one call </strong> <ul class="checklist"> <li> How to achieve your business goals with LiveAgent </li> <li> Tour of the LiveAgent so you can get an idea of how it works </li> <li> Answers to any questions you may have about LiveAgent </li> </ul> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="DemoBar__button Button Button--dark" title="Kas soovite LiveAgenti kohta rohkem teada saada? 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chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>