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antialiased"><section class="bg-blue-50 pb-20 pt-32 md:pb-24"><div class="container"><div class="-mt-4 mb-6"><nav class="flex " aria-label="Breadcrumb" role="navigation"><ol class="flex items-center space-x-1 max-xl:flex-wrap"><li class=""><div class="flex items-center gap-4"><a href="/customers" class="text-base font-medium text-black hover:text-primary cursor-pointer transition-all duration-300 ease-in-out">Case Studies</a><svg width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg" class="mr-2 "><path d="M1 9L5 5L1 1" stroke="#323232" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></li><li class="ml-[18px]"><div class="flex items-center "><span class="text-base font-medium text-sm text-black/40 -ml-1" aria-current="page">Gyptech</span></div></li></ol></nav></div><div class="flex flex-col justify-center xl:flex-row"><div class="relative flex basis-3/5 flex-col justify-between"><div><img alt="Gyptech" loading="lazy" width="170" height="64" decoding="async" data-nimg="1" class="mb-6 mt-14" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech-Std.png&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech-Std.png&w=384&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech-Std.png&w=384&q=75"/><h1 class="pb-10 text-3xl font-medium !leading-tight text-black md:text-4xl xl:max-w-2xl">How Gyptech improved their operational efficiency using SurveySparrow</h1></div><hr class="mb-8 md:mt-20"/><div class="flex flex-col justify-between sm:flex-row"><div class="pb-4 md:px-4"><h6 class="text-sm font-normal !leading-normal text-zinc-500">Headquarters</h6><h6 class="text-base font-bold !leading-normal text-zinc-800">Burlington, Canada</h6></div><div class="pb-4 md:px-4"><h6 class="text-sm font-normal !leading-normal text-zinc-500">Type</h6><h6 class="text-base font-bold !leading-normal text-zinc-800">B2C</h6></div><div class="pb-4 md:px-4"><h6 class="text-sm font-normal !leading-normal text-zinc-500">Use Case</h6><h6 class="text-base font-bold !leading-normal text-zinc-800">Customer experience</h6></div><div class="pb-4 md:px-4"><h6 class="text-sm font-normal !leading-normal text-zinc-500">Industry</h6><h6 class="text-base font-bold !leading-normal text-zinc-800">Machinery</h6></div></div></div><div class="basis-2/5"><img alt="How Gyptech improved their operational efficiency using SurveySparrow" loading="lazy" width="490" height="584" decoding="async" data-nimg="1" class="relative z-10 mr-auto max-xl:mx-auto max-xl:mt-12 max-md:mt-4" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech.png&w=640&q=75 1x, /_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech.png&w=1080&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech.png&w=1080&q=75"/></div></div></div></section><section class="container"><div class="my-20 flex flex-col items-center md:my-24 lg:flex-row"><div class="prose-h3:text-2xl prose-h3:md:text-3xl prose-h3:font-medium prose-h3:text-black prose-h3:mb-12 prose-p:text-gray-700 prose-p:text-sm prose-p:md:text-base prose-p:!leading-loose prose-p:font-normal prose-p:mb-5 w-full max-w-3xl lg:mr-28 2xl:max-w-full 2xl:basis-3/4"><h3 class="ss-text-36">About Gyptech</h3><p></p><p>Gyptech has carved a niche for itself as a prominent player in the global market for wallboard manufacturing equipment and services. Established in 1993, the company has a solid track record of providing turnkey equipment that is reliable and advanced. These include everything from designing to building complete wallboard and plaster plants.</p><p></p></div><div class="self-start pl-4 max-lg:pt-12 lg:border-l-2 lg:border-gray-200 lg:pl-20 2xl:basis-1/4"><p class="-ml-4 text-base font-semibold !leading-relaxed text-black">How we hit the mark</p><ul class="mt-10"><li class="relative pb-6 pl-4 last:pb-0"><p class="text-base font-normal !leading-relaxed text-gray-700">Tailored NPS surveys</p><img alt="" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" class="absolute -left-4 top-0.5" style="color:transparent" src="https://static-me-uae.surveysparrow.com/site/assets/case-study-inner/icon.svg"/></li><li class="relative pb-6 pl-4 last:pb-0"><p class="text-base font-normal !leading-relaxed text-gray-700">User-friendly UI and UX</p><img alt="" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" class="absolute -left-4 top-0.5" style="color:transparent" src="https://static-me-uae.surveysparrow.com/site/assets/case-study-inner/icon.svg"/></li><li class="relative pb-6 pl-4 last:pb-0"><p class="text-base font-normal !leading-relaxed text-gray-700">Streamlined configuration</p><img alt="" loading="lazy" width="20" height="20" decoding="async" data-nimg="1" class="absolute -left-4 top-0.5" style="color:transparent" src="https://static-me-uae.surveysparrow.com/site/assets/case-study-inner/icon.svg"/></li></ul></div></div></section><section class="container"><div class="rounded-3xl bg-neutral-100 px-4 py-7 sm:p-14 md:p-16 lg:px-24 lg:pb-16 lg:pt-20"><h3 class="text-xl font-normal !leading-normal text-black md:text-2xl"> "SurveySparrow has transformed how we engage with our customers and manage feedback. It’s intuitive and multifaceted, making it invaluable across our global operations."</h3><div class="mt-12 flex items-center"><div class="mr-8"><img alt=" Justine Falardo" title=" Justine Falardo" loading="lazy" width="93" height="94" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech-1.png&w=96&q=75 1x, /_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech-1.png&w=256&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fsite.surveysparrow.com%2Fwp-content%2Fuploads%2F2024%2F06%2FGyptech-1.png&w=256&q=75"/></div><div><h4 class="mb-2 text-base font-semibold !leading-tight text-black md:text-2xl"> Justine Falardo</h4><p class="text-xs font-normal !leading-loose text-black md:text-base"> Service Integration Manager, Gyptech</p></div></div></div></section><section class="container"><div class="mb-11 flex justify-between md:mb-40"><div class="prose-h2:text-2xl prose-h2:md:text-4xl prose-h2:font-medium prose-h2:text-black prose-h2:mb-8 prose-h2:mt-16 prose-p:text-gray-700 prose-p:text-sm prose-p:md:text-base prose-p:!leading-loose prose-p:font-normal prose-p:mb-5 lg:w-2/3 2xl:max-w-full [&>div>div>img]:max-h-16 [&>div>div>img]:max-w-16 [&>div>div>p]:max-w-48 [&>div>div>p]:pt-5 [&>div>div>p]:!leading-snug [&>div>div]:my-4 [&>div>div]:flex [&>div>div]:min-h-44 [&>div>div]:w-full [&>div>div]:flex-col [&>div>div]:items-center [&>div>div]:justify-center [&>div>div]:rounded-2xl [&>div>div]:border [&>div>div]:border-emerald-200 [&>div>div]:text-center [&>div>div]:max-md:px-4 xl:[&>div>div]:min-w-56 [&>div]:flex [&>div]:items-center [&>div]:justify-center [&>div]:gap-x-9 [&>div]:pb-8 [&>div]:max-md:flex-wrap lg:[&>div]:justify-start"><h2>Goal</h2><p>Gyptech, always committed to elevating customer satisfaction and operational excellence, embarked on a mission to redefine its customer feedback strategy. The goal is to implement a robust experience management platform that captures real-time insights into customers’ perceptions of their products and services. Gyptech aims to utilize these insights to address any issues promptly and empower its operations.</p><h2>Challenges</h2><p>The absence of direct feedback mechanisms created a substantial blind spot in Gyptech’s operations like the on-time delivery process and many more. Recognizing this as a critical opportunity to enhance its grasp on customer demands and needs, Gyptech wanted to shift its focus towards gaining clearer insights into customer satisfaction and loyalty.</p><p>This strategic shift will enable Gyptech to proactively identify and address the issues that matter most to its customers, turning challenges into opportunities for customer-centric innovation.</p><h2>Solution</h2><p>Gyptech found the setup of the entire feedback mechanism straightforward, thanks to SurveySparrow’s dynamic, user-friendly interface and comprehensive feedback collection capabilities.</p><p>Gyptech successfully deployed targeted NPS surveys after completing service projects to capture critical customer feedback effortlessly. This proactive use of SurveySparrow not only addressed immediate challenges but also set a foundation for sustained excellence in customer service.</p><p>The platform’s versatility facilitated its adoption across various departments within Gyptech, including HR and social committees, thus broadening the impact of feedback on the company’s operations and culture.</p><h2>Result</h2><div class="customer-inner-results"><div class="response-rate"> <img title="CS Data analytics" alt="CS Data analytics" src="https://site.surveysparrow.com/wp-content/uploads/2024/05/Data-analytics.png"/><p>Increased response rates</p></div><div class="experience"> <img title="CS Icon- Business Intelligence" alt="Business Intelligence" src="https://site.surveysparrow.com/wp-content/uploads/2024/03/Business-Intelligence-e1717402945902.png"/><p>Significant improvements in process efficiency</p></div><div class="time"> <img title="CS Response rate" alt="CS Response rate" src="https://site.surveysparrow.com/wp-content/uploads/2024/05/Response-rate.png"/><p> Enhanced customer satisfaction</p></div></div><p>Gyptech achieved higher response rates and gained clear insights into areas needing improvement. All the major concerns of their customers were spotted and resolved easily. This significantly improved customer satisfaction.</p><p>Astounded by the effectiveness of the platform by implementing in one region, Gyptech is currently planning to implement it across all its locations. Striving to elevate service quality organization-wide through targeted improvements.</p></div><div class="max-lg:hidden"><div style="background:linear-gradient(166.56deg, #C4FEEC 6.56%, #ADE2FF 93.83%)" class=" sticky top-24 mt-28 flex max-w-72 flex-col items-center justify-center rounded-3xl pb-11"><img alt="Be the next customer" loading="lazy" width="265" height="234" decoding="async" data-nimg="1" class="self-start" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Finner%2Fcustomer-sticky-image.png&w=384&q=75 1x, /_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Finner%2Fcustomer-sticky-image.png&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fstatic.surveysparrow.com%2Fsite%2Fassets%2Fcustomers%2Finner%2Fcustomer-sticky-image.png&w=640&q=75"/><p class="mb-1.5 mt-5 text-center text-xl font-semibold !leading-tight text-slate-900">Be the next customer success story with 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