Digital.gov — Guidance on building better digital services in government

<!DOCTYPE html> <html lang="en-US" itemscope itemtype="http://schema.org/WebSite" prefix="og: http://ogp.me/ns#" > <head profile="http://gmpg.org/xfn/11"> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <script async type="text/javascript" id="_fed_an_ua_tag" src="https://dap.digitalgov.gov/Universal-Federated-Analytics-Min.js?agency=GSA&subagency=TTS" ></script>  <script> dataLayer = [ { "content-type": "resource+page", topics: "design, analytics, Tag+Manager", }, ]; </script>  <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ "gtm.start": new Date().getTime(), event: "gtm.js" }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != "dataLayer" ? 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aria-expanded="false" aria-controls="gov-banner-default-default" > <span class="usa-banner__button-text">Here’s how you know</span> </button> </div> </header> <div class="usa-banner__content usa-accordion__content" id="gov-banner-default-default" > <div class="grid-row grid-gap-lg"> <div class="usa-banner__guidance tablet:grid-col-6"><img class="usa-banner__icon usa-media-block__img" src="/uswds/img/icon-dot-gov.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Official websites use .gov</strong> <br /> A <strong>.gov</strong> website belongs to an official government organization in the United States. </p> </div> </div> <div class="usa-banner__guidance tablet:grid-col-6"><img class="usa-banner__icon usa-media-block__img" src="/uswds/img/icon-https.svg" role="img" alt="" aria-hidden="true" /> <div class="usa-media-block__body"> <p> <strong>Secure .gov websites use HTTPS</strong><br />A <strong>lock</strong> ( <span class="icon-lock"> <svg 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Share sensitive information only on official, secure websites. </p> </div> </div> </div> </div> </div> </section> <section class="dg-site-alert usa-site-alert usa-site-alert--info " aria-label="Site alert" > <div class="usa-alert"> <div class="usa-alert__body"> <h3 class="usa-alert__heading">Guidance for U.S. government websites and social media</h3> <ul class="usa-list"> <li><a href="/california-wildfires">digital.gov/california-wildfires</a></li> <li><a href="/hurricane-helene">digital.gov/hurricane-helene</a></li> </ul> </div> </div> </section> <script type="text/javascript"> const links = document.querySelectorAll(".dg-site-alert a"); links.forEach((link) => link.classList.add("usa-link")); </script> <div class="usa-overlay"></div> <header class="usa-header usa-header--extended" role="banner"> <div class="usa-navbar"> <div class="usa-logo" id="extended-logo"> <em class="usa-logo__text"> <a href="https://digital.gov/" title="Digital.gov Home" aria-label="Digital.gov Home" > <img class="logo-black" src="https://digital.gov/img/digitalgov-logo.svg" alt="Digital.gov Logo" width="220" height="36" /> </a> </em> <p class="sub-head display-none">Guidance on building better digital services in government</p> </div> <button class="usa-menu-btn"> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-2px" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#menu"></use> </svg> Menu </button> </div> <nav aria-label="Primary navigation" class="usa-nav"> <div class="usa-nav__inner"> <button class="usa-nav__close"> <img src="/uswds/img/close.svg" alt="close" /> </button><ul class="usa-nav__primary usa-accordion"><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/news/" ><span>Blogs</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/events/" ><span>Events</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/resources/" ><span>Resources</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/communities/" ><span>Communities</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/guides/" ><span>Guides</span></a > </li><li class="usa-nav__primary-item " > <a class="usa-nav__link" href="/job-board/" ><span>Job board</span></a > </li></ul> <div class="usa-nav__secondary"> <ul class="usa-nav__secondary-links"> <li class="usa-nav__secondary-item"> <a href="/subscribe" ><span>Subscribe to our newsletter</span></a > </li> </ul> <form accept-charset="UTF-8" action="https://find.digitalgov.gov/search" id="search_form" method="get" class="usa-search usa-search--small" > <input name="utf8" type="hidden" value="✓" /> <input id="affiliate" name="affiliate" type="hidden" value="digitalgov" /> <div role="search"> <label class="usa-sr-only" for="query">Search small</label> <input class="usa-input" id="query" type="search" name="query" /> <button class="usa-button" name="commit" type="submit"> <img src="/uswds/img/usa-icons-bg/search--white.svg" class="usa-search__submit-icon" alt="Search" /> </button> </div> </form> </div> </div> </nav> </header> <main role="main" id="main-content" aria-label="Content"> <section class="usa-section" id="resources_featured"> <div class="tablet-lg:grid-container tablet-lg:grid-container-desktop"> <div class="grid-row tablet-lg:grid-gap-4"> <div class="grid-col-12 tablet-lg:grid-col-4"> <div class="box"> <h1 class="resources-featured__title"> Better websites. Better government. </h1> <a class="btn btn-home" href="/events" title="View events page" > <span>View Events</span> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#arrow_forward" ></use> </svg> </a> <a class="btn btn-home" href="/communities" title="View communities page" > <span>Join Communities</span> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#arrow_forward" ></use> </svg> </a> </div> </div> <div class="grid-col-12 tablet-lg:grid-col-8"> <div class="resources-content"> <div class="featured-collection"> <h2>How to implement 21st Century IDEA</h2><ul> <li><div class="icon"> <img src="/img/digit-50.png" alt="" aria-hidden="true" width="16" height="16" /> </div><div class="copy"> <p> <a href="https://digital.gov/resources/delivering-digital-first-public-experience/" title="Requirements for delivering a digital-first public experience"> <span>Requirements for delivering a digital-first public experience</span> </a>—Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.</p> </div> </li> <li><div class="icon"> <img src="/img/digit-50.png" alt="" aria-hidden="true" width="16" height="16" /> </div><div class="copy"> <p> <a href="https://digital.gov/guides/dap/" title="Understanding the Digital Analytics Program"> <span>Understanding the Digital Analytics Program</span> </a>—The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.</p> </div> </li> <li><div class="icon"> <img src="/img/digit-50.png" alt="" aria-hidden="true" width="16" height="16" /> </div><div class="copy"> <p> <a href="https://digital.gov/resources/an-introduction-to-domain-management/" title="An introduction to domain management"> <span>An introduction to domain management</span> </a>—A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …</p> </div> </li> <li><div class="icon"> <img src="/img/digit-50.png" alt="" aria-hidden="true" width="16" height="16" /> </div><div class="copy"> <p> <a href="https://digital.gov/resources/introduction-to-federal-web-standards/" title="An introduction to federal website standards"> <span>An introduction to federal website standards</span> </a>—The federal website standards help agencies provide high-quality, consistent digital experiences for everyone.</p> </div> </li> <li><div class="icon"> <img src="/img/digit-50.png" alt="" aria-hidden="true" width="16" height="16" /> </div><div class="copy"> <p> <a href="https://digital.gov/resources/an-introduction-to-digital-governance/" title="An introduction to digital governance"> <span>An introduction to digital governance</span> </a>—Learn why governance is essential to digital experience.</p> </div> </li></ul> </div><footer> <div class="grid-row tablet-lg:grid-gap-2"> <div class="grid-col-12"> <p class="dg-more-link"> <a href="/topics/digital-service-delivery/" > <span>Deliver better digital services</span> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#arrow_forward" ></use> </svg> </a> </p> </div> </div> </footer> </div> </div> </div> </div> </section> <section class="grid-container-desktop usa-section"> <div class="page-head"> <h1>Digital.gov Communities of Practice</h1><div class="deck">Collaborate and share resources with other communities across government who are focused on building better digital experience in government.</div> </div> <div class="dg-featured-communities " > <div class="usa-card cop-card--FCN " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">Communicators</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 2,774 Members </span> </div> <div class="usa-card__body"> <p>Improve written and verbal communication to make government more effective.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/communicators/" class="usa-button " >Connect with <br/>Communicators</a> </div> </div> </div> <div class="usa-card cop-card--CC " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">Contact Center</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 462 Members </span> </div> <div class="usa-card__body"> <p>Explore methods of service delivery that improve customer experience in government contact centers.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/contact-center/" class="usa-button " >Connect with <br/>Contact Center</a> </div> </div> </div> <div class="usa-card cop-card--ML " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">Multilingual</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 892 Members </span> </div> <div class="usa-card__body"> <p>Expand and improve digital content in languages other than English.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/multilingual/" class="usa-button " >Connect with <br/>Multilingual</a> </div> </div> </div> <div class="usa-card cop-card--PL " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">Plain Language</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 2,818 Members </span> </div> <div class="usa-card__body"> <p>Promote the use of plain language to provide better service to the public.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/plain-language/" class="usa-button " >Connect with <br/>Plain Language</a> </div> </div> </div> <div class="usa-card cop-card--SM " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">Social Media</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 1,760 Members </span> </div> <div class="usa-card__body"> <p>Improve social media outreach and performance.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/social-media/" class="usa-button " >Connect with <br/>Social Media</a> </div> </div> </div> <div class="usa-card cop-card--UX " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">User Experience</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 2,567 Members </span> </div> <div class="usa-card__body"> <p>Create better user-centered products for the public.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/user-experience/" class="usa-button " >Connect with <br/>User Experience</a> </div> </div> </div> <div class="usa-card cop-card--WAO " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">Web Analytics</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 1,294 Members </span> </div> <div class="usa-card__body"> <p>Make better decisions using web analytics and other optimization strategies.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/web-analytics-and-optimization/" class="usa-button " >Connect with <br/>Web Analytics</a> </div> </div> </div> <div class="usa-card cop-card--WCM " > <div class="usa-card__container"> <div class="usa-card__header"> <h2 class="usa-card__heading">Web Managers</h2> </div> <div class="usa-card__members"> <span class="usa-card__member-count"> <svg class="usa-card__members-icon usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#groups"></use> </svg> 2,294 Members </span> </div> <div class="usa-card__body"> <p>Create a better online experience for the public alongside government web content managers.</p> </div> <div class="usa-card__footer"> <a href="https://digital.gov/communities/web-content-managers/" class="usa-button " >Connect with <br/>Web Managers</a> </div> </div> </div> </div> </section> <section id="news_featured" class="stream"> <div class="paper"> <div class="grid-container grid-container-desktop"> <div class="grid-row"> <div class="grid-col-12"> <header class="page-head page-head-page"> <h2>News and Events</h2> <p> Innovative work, news, and ideas from people and teams in government </p> <div class="join-buttons"> <a href="/join">Write for us</a> </div> </header> </div> </div> <section class="stream" aria-label="Featured news and events"> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-january-2025" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-january-2025"> <a href="https://digital.gov/event/2025/01/16/uswds-monthly-call-january-2025/" title="USWDS Monthly Call - January 2025" rel="bookmark" >USWDS Monthly Call - January 2025</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Learn the U.S. Web Design System basics, how to get started with the design system, and what’s coming next for USWDS in 2025. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2025-01-16"> <span class="card-event__datetime-month" >Jan</span > <span class="card-event__datetime-day" >16<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2025</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2025</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-rebuilding-cdc.gov" > <div class="card__content"> <h3 id="title-rebuilding-cdc.gov"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/">Rebuilding CDC.gov</a> </h3><div class="summary"> <p>Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/stacey-thalken/ " title="Posts by Stacey Thalken" rel="author" aria-label="Read more articles by Stacey Thalken" >Stacey Thalken</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/" title="Rebuilding CDC.gov"> <img src="https://s3.amazonaws.com/digitalgov/hands-website-design-sensvector-istock-getty-images-1356139194_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Jan 02, 2025</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-reduce-remove-remediate-pdfs-and-government-websites" > <div class="card__content"> <h3 id="title-reduce-remove-remediate-pdfs-and-government-websites"> <a href="https://digital.gov/2024/12/31/reduce-remove-remediate-pdfs-and-government-websites/">Reduce, remove, remediate: PDFs and government websites</a> </h3><div class="summary"> <p>In a recent governmentwide community discussion, we shared tips to remediate the use of PDFs on government websites, focusing on balancing needs, choosing formats, starting fixes, and ensuring documents are accessible for everyone.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/annette-super/ " title="Posts by Annette Super" rel="author" aria-label="Read more articles by Annette Super" >Annette Super</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/12/31/reduce-remove-remediate-pdfs-and-government-websites/" title="Reduce, remove, remediate: PDFs and government websites"> <img src="https://s3.amazonaws.com/digitalgov/documents-mykyta-dolmatov-istock-getty-images-1179640294_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 31, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-designing-a-multilingual-future-a-conversation-with-laura-godfrey" > <div class="card__content"> <h3 id="title-designing-a-multilingual-future-a-conversation-with-laura-godfrey"> <a href="https://digital.gov/2024/12/23/designing-a-multilingual-future/">Designing a multilingual future: A conversation with Laura Godfrey</a> </h3><div class="summary"> <p>On the eve of her retirement, Laura Godfrey reflects on multilingualism and equitable access to government information.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/bonnieAcameron.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/bonnie-cameron/ " title="Posts by Bonnie Cameron" rel="author" aria-label="Read more articles by Bonnie Cameron" >Bonnie Cameron</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/12/23/designing-a-multilingual-future/" title="Designing a multilingual future: A conversation with Laura Godfrey"> <img src="https://s3.amazonaws.com/digitalgov/language-maria-petrishina-istock-getty-images-1414107897_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 23, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-fy-24-governmentwide-section-508-assessment" > <div class="card__content"> <div class="card__summary"> <h3 id="title-fy-24-governmentwide-section-508-assessment"> <a href="https://www.section508.gov/manage/section-508-assessment/2024/executive-summary/">FY 24 Governmentwide Section 508 Assessment</a> </h3> <p>The FY 2024 Governmentwide Section 508 Assessment highlights progress and ongoing challenges in federal digital accessibility efforts. This assessment provides key findings on governmentwide accessibility maturity and actionable recommendations. The recommendations include stronger enforcement of 508 standards, increased resourcing, and integrating accessibility into the technology lifecycle to enhance compliance and access for all.<em class="card__source source" >— via <a href="https://www.section508.gov/manage/section-508-assessment/2024/executive-summary/" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Dec 20, 2024</div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-december-2024" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-december-2024"> <a href="https://digital.gov/event/2024/12/19/uswds-monthly-call-december-2024/" title="USWDS Monthly Call - December 2024" rel="bookmark" >USWDS Monthly Call - December 2024</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The U.S. Web Design System team is joined by the Federal Website Standards team to share more about the standards, their origin, the research backing them, and what standards are coming next. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-12-19"> <span class="card-event__datetime-month" >Dec</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-approaching-language-translations-to-provide-a-better-user-experience-a-login.gov-case-study" > <div class="card__content"> <h3 id="title-approaching-language-translations-to-provide-a-better-user-experience-a-login.gov-case-study"> <a href="https://digital.gov/2024/12/17/approaching-language-translations-to-provide-a-better-user-experience/">Approaching language translations to provide a better user experience: A Login.gov case study</a> </h3><div class="summary"> <p>Learn how the Login.gov team improved translations and added a new language to enhance their service.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Danielle-Lee.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/danielle-lee/ " title="Posts by Danielle Lee" rel="author" aria-label="Read more articles by Danielle Lee" >Danielle Lee</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/juliaelman.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/julia-solorzano/ " title="Posts by Julia Solórzano" rel="author" aria-label="Read more articles by Julia Solórzano" >Julia Solórzano</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/mitchellhenke.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/mitchell-henke/ " title="Posts by Mitchell Henke" rel="author" aria-label="Read more articles by Mitchell Henke" >Mitchell Henke</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/nickttng.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nick-ng/ " title="Posts by Nick Ng" rel="author" aria-label="Read more articles by Nick Ng" >Nick Ng</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Dec 17, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-making-government-text-messaging-more-effective-with-notify.gov" > <div class="card__content"> <div class="card__summary"> <h3 id="title-making-government-text-messaging-more-effective-with-notify.gov"> <a href="https://www.gsa.gov/blog/2024/12/17/making-government-text-messaging-more-effective-with-notifygov">Making government text messaging more effective with Notify.gov</a> </h3> <p>To improve access to government services, GSA launched Notify.gov, a notification tool that sends text message reminders about government services and benefits programs. This service aims to ensure families receive the right information at the right time on the government services they use.<em class="card__source source" >— via <a href="https://www.gsa.gov/blog/2024/12/17/making-government-text-messaging-more-effective-with-notifygov" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Dec 17, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-driving-digital-transformation-across-government-for-lasting-impact" > <div class="card__content"> <div class="card__summary"> <h3 id="title-driving-digital-transformation-across-government-for-lasting-impact"> <a href="https://www.whitehouse.gov/omb/briefing-room/2024/12/12/driving-digital-transformation-across-government-for-lasting-impact/">Driving Digital Transformation Across Government for Lasting Impact</a> </h3> <p>Digital promotes effective, usable federal services that enhance public trust in government. Over the past four years, the Office of the Federal Chief Information Officer (OFCIO) has laid the groundwork for a modern, secure, and user-friendly federal government. From advancing cybersecurity to forging global partnerships and streamlining IT investments, these efforts have improved how millions interact with government services.<em class="card__source source" >— via <a href="https://www.whitehouse.gov/omb/briefing-room/2024/12/12/driving-digital-transformation-across-government-for-lasting-impact/" title="Read at The White House" >The White House</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/whitehouse-logo.png" alt="whitehouse logo" /> </div> <div class="card__meta"> <div class="date">Dec 12, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-how-we-measure-the-success-of-coaching-engagements" > <div class="card__content"> <div class="card__summary"> <h3 id="title-how-we-measure-the-success-of-coaching-engagements"> <a href="https://18f.gsa.gov/2024/12/10/how-we-measure-coaching/">How we measure the success of coaching engagements</a> </h3> <p>18F measures the success of coaching by tracking the progress of first-time product owners. Through self-assessments and ongoing support, they focused on developing key skills such as product discovery and vendor management. This approach allowed them to visibly track growth and ensure agency partners were empowered to lead their technology modernization projects with confidence.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/12/10/how-we-measure-coaching/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Dec 10, 2024</div> </div> </article> <div class="dg-see-all-footer"> <footer> <a class="btn" href="/news" title=""> <span>See all News</span> <svg class="usa-icon dg-icon dg-icon--standard margin-bottom-05" aria-hidden="true" focusable="false" role="img" > <use xlink:href="/uswds/img/sprite.svg#arrow_forward" ></use> </svg> </a> <p> Have a case study to share? 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