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job","description":"Learn to create and configure a Flat File job to bring data from a flat file, such as a CSV or TXT, into Assets Data Manager","metaDescription":"Learn to create and configure a Flat File job to bring data from a flat file, such as a CSV or TXT, into Assets Data Manager for Jira Service Management","publishTo":["support.atlassian.com (SAC)","In-product help (IPH)"],"ownershipTeam":{"title":"JSM Assets & Data Manager","description":"Content designers on the JSM Assets and Data Manager team","slackChannel":"CFJKQU4TF","jiraProject":"https://schwarzytest.atlassian.net/servicedesk/customer/portal/31","confluenceSpace":null,"notificationEnabledEnvironments":null},"featuredVideo":null,"taxonomyUserRoleRef":[{"userRole":"Container admin (e.g. Project admin, Space admin)","userRoleId":"container-admin"},{"userRole":"Technical contact","userRoleId":"technical-contact"},{"userRole":"Site admin","userRoleId":"site-admin"},{"userRole":"Product admin","userRoleId":"product-admin"}],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'><strong>Assets Data Manager</strong> for Jira Service Management Cloud is a Premium and Enterprise only feature that is currently in Open Beta development. <a class='sc-eIHaNI fVLHZh' href='https://jira.atlassian.com/browse/JSDCLOUD-15265?jql=project%20%3D%20JSDCLOUD%20AND%20component%20in%20(%22Assets%20-%20Data%20Manager%22%2C%20%22Assets%20-%20Data%20Manager%20Adapters%22%2C%20%22Assets%20-%20Data%20Manager%20Cleanse%20%26%20Import%22)' title='https://jira.atlassian.com/browse/JSDCLOUD-15265?jql=project%20%3D%20JSDCLOUD%20AND%20component%20in%20(%22Assets%20-%20Data%20Manager%22%2C%20%22Assets%20-%20Data%20Manager%20Adapters%22%2C%20%22Assets%20-%20Data%20Manager%20Cleanse%20%26%20Import%22)'>View and vote on our list of upcoming features.</a></p><p data-renderer-start-pos='188'>If you find a bug or have questions, please reach out to <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/' title='https://support.atlassian.com/'>Atlassian Support</a> or the <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/' title='https://community.atlassian.com/'>Atlassian Community</a>.</p></div></div></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div style='background:#EAE6FF' class='ak-editor-panel' data-panel-type='note'><span style='color:#5243AA' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel note'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M8 4h8a2 2 0 0 1 2 2v12a2 2 0 0 1-2 2H8a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2zm1.5 4a.5.5 0 0 0-.5.5v1a.5.5 0 0 0 .5.5h5a.5.5 0 0 0 .5-.5v-1a.5.5 0 0 0-.5-.5h-5zm0 4a.5.5 0 0 0-.5.5v1a.5.5 0 0 0 .5.5h3a.5.5 0 0 0 .5-.5v-1a.5.5 0 0 0-.5-.5h-3z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This task requires <strong>Data Manager admin</strong> permissions to complete. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-roles/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-roles/'>How permissions and roles work in Data Manager.</a></p></div></div></div></div></div></div></div></div><p data-renderer-start-pos='2'>To bring data from a <strong>Flat File </strong>into Data Manager, you must create and configure the <strong>Flat File job</strong> and then run the job using the <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-adapters-client/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-adapters-client/'>Data Manager Adapters Client</a>.</p><h2 id='Create-a-Flat-File-job'>Create a Flat File job</h2><p data-renderer-start-pos='186'>To create a new job using a flat file, such as a CSV or TXT file, as a data source:</p><ol class='ak-ol'><li><p data-renderer-start-pos='271'>Select <strong>Assets</strong> in the top navigation bar.</p></li><li><p data-renderer-start-pos='315'>Under the <strong>Asset and configuration management</strong> title, select <strong>Data Manager</strong>.</p></li><li><p data-renderer-start-pos='391'>Select <strong>Adapters</strong> in the left menu bar. This will open a new tab to the <strong>Adapters</strong> screen.</p></li><li><p data-renderer-start-pos='481'>Select <strong>Create a job</strong> in the left menu bar.</p></li><li><p data-renderer-start-pos='526'>Under <strong>General</strong>, select <strong>Flat Files</strong>.</p></li></ol><p data-renderer-start-pos='565'>Once you have created a new job, you must complete all of the <strong>Required (*) </strong>fields before the job can be successfully saved.</p><h2 id='Configure-a-Flat-File-job'>Configure a Flat File job</h2><p data-renderer-start-pos='717'>In the <strong>Flat File Configuration</strong> screen, configure details about the data source:</p><ol class='ak-ol'><li><p data-renderer-start-pos='798'>In the <strong>Name</strong> field, enter a name for your job. This name will be used to identify your job when you run the Adapters client.</p></li><li><p data-renderer-start-pos='925'>Ensure the <strong>Enabled </strong>toggle is set to <strong>Enabled</strong> (dark blue). Disabled jobs cannot be run.</p></li><li><p data-renderer-start-pos='1014'>In the <strong>Object Class</strong> field, select the Object Class destination for this data. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-object-class/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-object-class/'>Object Classes currently available in Data Manager</a>.</p></li><li><p data-renderer-start-pos='1147'>In the <strong>Data Source Type</strong> field, select an existing <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-data-source-type/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-data-source-type/'>Data source type</a> or create a new data source type, below.</p></li><li><p data-renderer-start-pos='1258'>In the <strong>Data Source Name </strong>field, enter a name for the Data Source that will be created when this job is run. This is typically the same as the <strong>Name</strong>, above.</p></li><li><p data-renderer-start-pos='1415'>In the <strong>File Path field</strong>, enter a file path where the flat file can be found. You must use the correct file path, including the filename and the filename extension. Here’s an example of a file path that you might see in a MacOS system:</p><div class='code-block '><span style='font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;background:#F4F5F7;color:#172B4D;border-radius:3px;display:flex;line-height:1.6666666666666667;overflow-x:auto;white-space:pre'><code style='font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:14px;line-height:1.4285714285714286;padding:8px;color:#8993A4;background-color:#EBECF0;flex-shrink:0;text-align:right;user-select:none'><span class='react-syntax-highlighter-line-number' style='opacity:1'>1\n</span></code><code style='font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;line-height:1.6666666666666667;padding:8px'>/data-manager-files/CMDBComputers.csv</code></span></div><p data-renderer-start-pos='1689'>And here’s an example of a file path you might see in a Windows PC system:</p><div class='code-block '><span style='font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;background:#F4F5F7;color:#172B4D;border-radius:3px;display:flex;line-height:1.6666666666666667;overflow-x:auto;white-space:pre'><code style='font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:14px;line-height:1.4285714285714286;padding:8px;color:#8993A4;background-color:#EBECF0;flex-shrink:0;text-align:right;user-select:none'><span class='react-syntax-highlighter-line-number' style='opacity:1'>1\n</span></code><code style='font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;line-height:1.6666666666666667;padding:8px'>C:\\data-manager-files\\CMDBComputers.csv</code></span></div></li><li><p data-renderer-start-pos='1808'>In the <strong>Skip line</strong> field, enter an integer value if the headers of your data file are not on the first line of the file. By default this field is set to <span class='code'>0</span>.</p></li><li><p data-renderer-start-pos='1965'>In the <strong>Delimiter</strong> field, you can enter the delimiter character that separates the values when viewed within a text file. The default is the comma <span class='code'>,</span>.</p></li><li><p data-renderer-start-pos='2116'>In the <strong>Qualifier </strong>field, you can enter a unicode character that wraps a string and marks it as a single value. The most common qualifier is the double-quote character <span class='code'>"</span>.</p></li><li><p data-renderer-start-pos='2288'>The <strong>End with delimiter</strong> toggle should be enabled only if each line in your flat file file ends with a delimiter as well.</p></li><li><p data-renderer-start-pos='2411'>The <strong>Wildcard</strong> toggle should be enabled if multiple flat files are grouped together with the same column structure. For example, data-file-*.csv will consume data-file-1.csv, data-file-2.csv, etc. If using a Wildcard, this Field Path field will exclude the file name and extension.</p></li><li><p data-renderer-start-pos='2694'>The <strong>Column Mappings</strong> section allows you to configure Column Mappings for each column in our file. Each column mapping can be further configured:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2839'>The <strong>Source Column Name</strong> field is the name of the source column in the data file.</p></li><li><p data-renderer-start-pos='2922'>The <strong>Source Column Type</strong> allows you to select the data type to use for the data in that column.</p></li><li><p data-renderer-start-pos='3019'>When the <strong>Source Column Type</strong> is a date, the <strong>Date Format</strong> field displays and allows you to select a date format to mask date and time information. If this field doesn’t contain date or time information, it can be left empty.</p></li><li><p data-renderer-start-pos='3244'>The <strong>Destination Column Name</strong> field is the name assigned to this field in Data Manager.</p></li></ol></li></ol><h2 id='Create-a-new-data-source-type-when-creating-a-new-job'>Create a new data source type when creating a new job</h2><p data-renderer-start-pos='3394'>A data source type contains information about a group of data sources, and you are <strong>required</strong> to select a data source type when creating a job.</p><p data-renderer-start-pos='3537'>If you don’t have any data source types created:</p><ul class='ak-ul'><li><p data-renderer-start-pos='3587'>Go to <strong>Flat File Configuration</strong></p></li><li><p data-renderer-start-pos='3620'>Select the <strong>Data Source Type</strong> and enter the name for the new type</p></li><li><p data-renderer-start-pos='3687'>Select <strong>Add item</strong> in the dropdown box that appears</p></li></ul><h2 id='Create-column-mappings-automatically'>Create column mappings automatically</h2><p data-renderer-start-pos='3779'>The <strong>Auto Generate</strong> button allows you to automatically generate column mappings. Copy and paste the flat file headers (separated with your chosen delimiter, such as commas) from your data source into the field and select <strong>Auto Generate</strong>.</p><h2 id='Create-column-mappings-manually'>Create column mappings manually</h2><p data-renderer-start-pos='4047'>The <strong>Column Mappings</strong> section allows you to configure Column Mappings for each column in our file. Each column mapping can be further configured:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4192'>Select <strong>Add Mapping</strong> for each column you want to add.</p></li><li><p data-renderer-start-pos='4247'>The <strong>Source Column Name</strong> field is the name of the source column in the data file.</p></li><li><p data-renderer-start-pos='4330'>The <strong>Source Column Type</strong> allows you to select the data type to use for the data in that column.</p></li><li><p data-renderer-start-pos='4427'>When the <strong>Source Column Type</strong> is a date, the <strong>Date Format</strong> field displays and allows you to select a date format to mask date and time information. If this field doesn’t contain date or time information, it can be left empty. If your data date format is not in the list, you can create it in the settings.</p></li><li><p data-renderer-start-pos='4732'>The <strong>Destination Column Name</strong> field is the name assigned to this field in Data Manager.</p></li></ol><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4823'>You won't be able to map data to a NULL column for CSV/TXT for a Flat File. This is true even if you create column mappings manually. <br><br>The mapping will not be possible as the data type for that column will be set to <strong>string</strong> by default. To map data in this situation, use the Transform function to convert the <strong>string</strong> to another data type.</p></div></div><h2 id='Save-a-job'>Save a job</h2><p data-renderer-start-pos='5176'>Once all required fields have been filled and all columns in the data source have been mapped, you can <strong>Save</strong> this job. Your new job should be visible in the <strong>All Jobs</strong> screen.</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"cKsUtZTWQLVTg24Wvuq9Z","collections":[{"id":"7IbYkKaCgh8Fn0Sc41iAlt","pageType":"Guide","title":"Get started with Jira Service Management for admins","description":"Your first stop for learning how to get started with Jira Service Management.","url":"/jira-service-management-cloud/docs/get-started-with-jira-service-management/"},{"id":"5r3b9pHumtekjXt4Jb41g8","pageType":"Guide","title":"Get started with Jira Service Management for agents ","description":"Learn how to succeed in your role as a service project agent.","url":"/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents/"},{"id":"fUeTEyEsvMBcR9W9XpfUt","pageType":"Guide","title":"Get started with Assets","description":"Learn how to use Assets in Jira Service Management with this detailed guide.","url":"/jira-service-management-cloud/docs/get-started-with-assets/"},{"id":"2x38Nl36KqyauFscExJz1y","pageType":"Documentation","title":"Configure a company-managed project as an administrator","description":"Set up your service project in a way that empowers your agents and your customers get help for their requests.","url":"/jira-service-management-cloud/docs/configure-a-classic-service-project-as-an-administrator/"},{"id":"1hU84lbD3U4zXNfpCCuAj9","pageType":"Documentation","title":"Manage and administer team-managed service projects","description":"With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. 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class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"0\"><strong>Assets Data Manager</strong> for Jira Service Management Cloud is a Premium and Enterprise only feature that is currently in Open Beta development. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://jira.atlassian.com/browse/JSDCLOUD-15265?jql=project%20%3D%20JSDCLOUD%20AND%20component%20in%20(%22Assets%20-%20Data%20Manager%22%2C%20%22Assets%20-%20Data%20Manager%20Adapters%22%2C%20%22Assets%20-%20Data%20Manager%20Cleanse%20%26%20Import%22)\" title=\"https://jira.atlassian.com/browse/JSDCLOUD-15265?jql=project%20%3D%20JSDCLOUD%20AND%20component%20in%20(%22Assets%20-%20Data%20Manager%22%2C%20%22Assets%20-%20Data%20Manager%20Adapters%22%2C%20%22Assets%20-%20Data%20Manager%20Cleanse%20%26%20Import%22)\">View and vote on our list of upcoming features.</a></p><p data-renderer-start-pos=\"188\">If you find a bug or have questions, please reach out to <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/\" title=\"https://support.atlassian.com/\">Atlassian Support</a> or the <a class=\"sc-eIHaNI fVLHZh\" href=\"https://community.atlassian.com/\" title=\"https://community.atlassian.com/\">Atlassian Community</a>.</p></div></div></div></div></div></div></div></div><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-dymIpo gEdAYa\"><div></div><div class=\"sc-kXeGPI fIPKnQ\"><div class=\"ak-renderer-document\"><div style=\"background:#EAE6FF\" class=\"ak-editor-panel\" data-panel-type=\"note\"><span style=\"color:#5243AA\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel note\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M8 4h8a2 2 0 0 1 2 2v12a2 2 0 0 1-2 2H8a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2zm1.5 4a.5.5 0 0 0-.5.5v1a.5.5 0 0 0 .5.5h5a.5.5 0 0 0 .5-.5v-1a.5.5 0 0 0-.5-.5h-5zm0 4a.5.5 0 0 0-.5.5v1a.5.5 0 0 0 .5.5h3a.5.5 0 0 0 .5-.5v-1a.5.5 0 0 0-.5-.5h-3z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"0\">This task requires <strong>Data Manager admin</strong> permissions to complete. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-roles/\" title=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-roles/\">How permissions and roles work in Data Manager.</a></p></div></div></div></div></div></div></div></div><p data-renderer-start-pos=\"2\">To bring data from a <strong>Flat File </strong>into Data Manager, you must create and configure the <strong>Flat File job</strong> and then run the job using the <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-adapters-client/\" title=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-adapters-client/\">Data Manager Adapters Client</a>.</p><h2 id=\"Create-a-Flat-File-job\">Create a Flat File job</h2><p data-renderer-start-pos=\"186\">To create a new job using a flat file, such as a CSV or TXT file, as a data source:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"271\">Select <strong>Assets</strong> in the top navigation bar.</p></li><li><p data-renderer-start-pos=\"315\">Under the <strong>Asset and configuration management</strong> title, select <strong>Data Manager</strong>.</p></li><li><p data-renderer-start-pos=\"391\">Select <strong>Adapters</strong> in the left menu bar. This will open a new tab to the <strong>Adapters</strong> screen.</p></li><li><p data-renderer-start-pos=\"481\">Select <strong>Create a job</strong> in the left menu bar.</p></li><li><p data-renderer-start-pos=\"526\">Under <strong>General</strong>, select <strong>Flat Files</strong>.</p></li></ol><p data-renderer-start-pos=\"565\">Once you have created a new job, you must complete all of the <strong>Required (*) </strong>fields before the job can be successfully saved.</p><h2 id=\"Configure-a-Flat-File-job\">Configure a Flat File job</h2><p data-renderer-start-pos=\"717\">In the <strong>Flat File Configuration</strong> screen, configure details about the data source:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"798\">In the <strong>Name</strong> field, enter a name for your job. This name will be used to identify your job when you run the Adapters client.</p></li><li><p data-renderer-start-pos=\"925\">Ensure the <strong>Enabled </strong>toggle is set to <strong>Enabled</strong> (dark blue). Disabled jobs cannot be run.</p></li><li><p data-renderer-start-pos=\"1014\">In the <strong>Object Class</strong> field, select the Object Class destination for this data. <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-object-class/\" title=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-object-class/\">Object Classes currently available in Data Manager</a>.</p></li><li><p data-renderer-start-pos=\"1147\">In the <strong>Data Source Type</strong> field, select an existing <a class=\"sc-eIHaNI fVLHZh\" href=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-data-source-type/\" title=\"https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-data-source-type/\">Data source type</a> or create a new data source type, below.</p></li><li><p data-renderer-start-pos=\"1258\">In the <strong>Data Source Name </strong>field, enter a name for the Data Source that will be created when this job is run. This is typically the same as the <strong>Name</strong>, above.</p></li><li><p data-renderer-start-pos=\"1415\">In the <strong>File Path field</strong>, enter a file path where the flat file can be found. You must use the correct file path, including the filename and the filename extension. Here’s an example of a file path that you might see in a MacOS system:</p><div class=\"code-block \"><span style=\"font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;background:#F4F5F7;color:#172B4D;border-radius:3px;display:flex;line-height:1.6666666666666667;overflow-x:auto;white-space:pre\"><code style=\"font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:14px;line-height:1.4285714285714286;padding:8px;color:#8993A4;background-color:#EBECF0;flex-shrink:0;text-align:right;user-select:none\"><span class=\"react-syntax-highlighter-line-number\" style=\"opacity:1\">1\n</span></code><code style=\"font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;line-height:1.6666666666666667;padding:8px\">/data-manager-files/CMDBComputers.csv</code></span></div><p data-renderer-start-pos=\"1689\">And here’s an example of a file path you might see in a Windows PC system:</p><div class=\"code-block \"><span style=\"font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;background:#F4F5F7;color:#172B4D;border-radius:3px;display:flex;line-height:1.6666666666666667;overflow-x:auto;white-space:pre\"><code style=\"font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:14px;line-height:1.4285714285714286;padding:8px;color:#8993A4;background-color:#EBECF0;flex-shrink:0;text-align:right;user-select:none\"><span class=\"react-syntax-highlighter-line-number\" style=\"opacity:1\">1\n</span></code><code style=\"font-family:function () {\n return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace";\n};font-size:12px;line-height:1.6666666666666667;padding:8px\">C:\\data-manager-files\\CMDBComputers.csv</code></span></div></li><li><p data-renderer-start-pos=\"1808\">In the <strong>Skip line</strong> field, enter an integer value if the headers of your data file are not on the first line of the file. By default this field is set to <span class=\"code\">0</span>.</p></li><li><p data-renderer-start-pos=\"1965\">In the <strong>Delimiter</strong> field, you can enter the delimiter character that separates the values when viewed within a text file. The default is the comma <span class=\"code\">,</span>.</p></li><li><p data-renderer-start-pos=\"2116\">In the <strong>Qualifier </strong>field, you can enter a unicode character that wraps a string and marks it as a single value. The most common qualifier is the double-quote character <span class=\"code\">"</span>.</p></li><li><p data-renderer-start-pos=\"2288\">The <strong>End with delimiter</strong> toggle should be enabled only if each line in your flat file file ends with a delimiter as well.</p></li><li><p data-renderer-start-pos=\"2411\">The <strong>Wildcard</strong> toggle should be enabled if multiple flat files are grouped together with the same column structure. For example, data-file-*.csv will consume data-file-1.csv, data-file-2.csv, etc. If using a Wildcard, this Field Path field will exclude the file name and extension.</p></li><li><p data-renderer-start-pos=\"2694\">The <strong>Column Mappings</strong> section allows you to configure Column Mappings for each column in our file. Each column mapping can be further configured:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"2839\">The <strong>Source Column Name</strong> field is the name of the source column in the data file.</p></li><li><p data-renderer-start-pos=\"2922\">The <strong>Source Column Type</strong> allows you to select the data type to use for the data in that column.</p></li><li><p data-renderer-start-pos=\"3019\">When the <strong>Source Column Type</strong> is a date, the <strong>Date Format</strong> field displays and allows you to select a date format to mask date and time information. If this field doesn’t contain date or time information, it can be left empty.</p></li><li><p data-renderer-start-pos=\"3244\">The <strong>Destination Column Name</strong> field is the name assigned to this field in Data Manager.</p></li></ol></li></ol><h2 id=\"Create-a-new-data-source-type-when-creating-a-new-job\">Create a new data source type when creating a new job</h2><p data-renderer-start-pos=\"3394\">A data source type contains information about a group of data sources, and you are <strong>required</strong> to select a data source type when creating a job.</p><p data-renderer-start-pos=\"3537\">If you don’t have any data source types created:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"3587\">Go to <strong>Flat File Configuration</strong></p></li><li><p data-renderer-start-pos=\"3620\">Select the <strong>Data Source Type</strong> and enter the name for the new type</p></li><li><p data-renderer-start-pos=\"3687\">Select <strong>Add item</strong> in the dropdown box that appears</p></li></ul><h2 id=\"Create-column-mappings-automatically\">Create column mappings automatically</h2><p data-renderer-start-pos=\"3779\">The <strong>Auto Generate</strong> button allows you to automatically generate column mappings. Copy and paste the flat file headers (separated with your chosen delimiter, such as commas) from your data source into the field and select <strong>Auto Generate</strong>.</p><h2 id=\"Create-column-mappings-manually\">Create column mappings manually</h2><p data-renderer-start-pos=\"4047\">The <strong>Column Mappings</strong> section allows you to configure Column Mappings for each column in our file. Each column mapping can be further configured:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4192\">Select <strong>Add Mapping</strong> for each column you want to add.</p></li><li><p data-renderer-start-pos=\"4247\">The <strong>Source Column Name</strong> field is the name of the source column in the data file.</p></li><li><p data-renderer-start-pos=\"4330\">The <strong>Source Column Type</strong> allows you to select the data type to use for the data in that column.</p></li><li><p data-renderer-start-pos=\"4427\">When the <strong>Source Column Type</strong> is a date, the <strong>Date Format</strong> field displays and allows you to select a date format to mask date and time information. If this field doesn’t contain date or time information, it can be left empty. If your data date format is not in the list, you can create it in the settings.</p></li><li><p data-renderer-start-pos=\"4732\">The <strong>Destination Column Name</strong> field is the name assigned to this field in Data Manager.</p></li></ol><div style=\"background:#FFFAE6\" class=\"ak-editor-panel\" data-panel-type=\"warning\"><span style=\"color:#FF991F\" class=\"ak-editor-panel__icon\"><span class=\"sc-bnXvFD jjYaPd\" role=\"img\" aria-label=\"Panel warning\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><g fill-rule=\"evenodd\"><path d=\"M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z\" fill=\"currentColor\"/><path d=\"M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2\" fill=\"inherit\"/></g></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"4823\">You won't be able to map data to a NULL column for CSV/TXT for a Flat File. This is true even if you create column mappings manually. <br/><br/>The mapping will not be possible as the data type for that column will be set to <strong>string</strong> by default. To map data in this situation, use the Transform function to convert the <strong>string</strong> to another data type.</p></div></div><h2 id=\"Save-a-job\">Save a job</h2><p data-renderer-start-pos=\"5176\">Once all required fields have been filled and all columns in the data source have been mapped, you can <strong>Save</strong> this job. Your new job should be visible in the <strong>All Jobs</strong> screen.</p></div></div></div></div>","urlSlug":"create-and-configure-a-flat-file-job","legacyTopicId":null,"structuralMetadataProductView":[],"taxonomyProductExperience":["Company-managed","Team-managed"],"productNameId":"jira-service-management","productName":"Jira Service Management","metadata":{"id":"dyFjaGJmZa6WQ84OA84SU","type":"sitewideMetadata","publisher":"Atlassian","language":"en-US","license":"Except where otherwise noted, content in this space is licensed under a <a href=\"https://creativecommons.org/licenses/by/2.5/au/\">Creative Commons Attribution 2.5 Australia License</a>.","logo":"https://images.ctfassets.net/zsv3d0ugroxu/4usk6GCfTOCSKCwCQykYIu/34d7ed0904d9a0274fb906f86f51e1e1/Atlassian-vertical-blue-onecolor-rgb.svg","brand":"Atlassian","legalName":"Atlassian Corporation Plc","owns":"Jira Software,Jira Service Management,Jira Work Management,Jira 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"},{"id":"6ZNwE3iRDoW18tQoijtkJm","slug":"/jira-service-management-cloud/docs/integrate-with-bamboo/","updatedAt":"2024-01-15T15:17:48.643Z","title":"Integrate with Bamboo","description":"Use the Bamboo integration to send Bamboo notifications to Jira Service Management, as alerts, with detailed information"},{"id":"32PH50O8eCPH5I8qNU8B8V","slug":"/jira-service-management-cloud/docs/integrate-with-bigpanda/","updatedAt":"2024-01-17T12:40:36.228Z","title":"Integrate with BigPanda","description":"Use the BigPanda integration to forward BigPanda incidents to Jira Service Management."},{"id":"4qurKM72G3SQkoY4kqUreA","slug":"/jira-service-management-cloud/docs/integrate-with-bitbucket/","updatedAt":"2024-01-15T14:31:43.043Z","title":"Integrate with Bitbucket","description":"Use the Bitbucket integration to forward events (pull requests, issues and push events) to Jira Service Management with details. "},{"id":"7aEEDjLrdpQ37viC9458cS","slug":"/jira-service-management-cloud/docs/integrate-with-blazemeter/","updatedAt":"2024-11-29T10:20:35.230Z","title":"Integrate with BlazeMeter","description":"Use the BlazeMeter API Monitoring integration to forward BlazeMeter API Monitoring alerts to Jira Service Management."},{"id":"3NXy5Kyj8IxH7skpFXXv6m","slug":"/jira-service-management-cloud/docs/integrate-with-blue-matador/","updatedAt":"2024-01-17T12:46:37.107Z","title":"Integrate with Blue Matador","description":"Use the Blue Matador Integration to forward Blue Matador alerts to Jira Service Management."},{"id":"aIdRt70km4YSJI2gJmGhz","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v11/","updatedAt":"2024-01-15T14:01:13.229Z","title":"Integrate with BMC FootPrints v11","description":"Use this two-way integration to create alerts in Jira Service Management or incidents/problems in BMC Footprints."},{"id":"6CIB46W4jDLZAAs9rdBqU8","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v12/","updatedAt":"2024-01-15T14:26:53.889Z","title":"Integrate with BMC FootPrints v12","description":"Use this two-way integration to create alerts in Jira Service Management or incidents/problems in BMC Footprints."},{"id":"7exygtePT374hlgeeZlyVL","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-remedy/","updatedAt":"2024-01-15T13:38:38.066Z","title":"Integrate with BMC Remedy","description":"Use the two-way integration with BMC remedy to create alerts in Jira Service Management and execute actions in BMC Remedy."},{"id":"2DkYJcXN139gigE8ekffRB","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-remedy-ondemand/","updatedAt":"2024-01-15T13:51:19.719Z","title":"Integrate with BMC Remedy OnDemand","description":"Use the Remedy OnDemand integration to create or close incidents in Jira Service Management when the same action is taken in BMC."},{"id":"4HhyGZil5lVi65wREiEZr2","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-remedyforce/","updatedAt":"2024-01-15T13:46:55.359Z","title":"Integrate with BMC Remedyforce","description":"Use the BMC Remedyforce integration to forward BMC Remedyforce alerts to Jira Service Management."},{"id":"2WCMUwkF4RP0vjao2ARbdD","slug":"/jira-service-management-cloud/docs/integrate-with-bmc-truesight-pulse/","updatedAt":"2024-01-17T12:53:15.079Z","title":"Integrate with BMC TrueSight Pulse","description":"Use the BMC TrueSight Pulse integration to send BMC TrueSight Pulse notifications to Jira Service Management."},{"id":"7zxhjSmz66uK3vt9w7mf1C","slug":"/jira-service-management-cloud/docs/integrate-with-ca-flowdock/","updatedAt":"2024-03-27T09:39:24.232Z","title":"Integrate with CA Flowdock","description":"Use the CA Flowdock Chat integration to forward Jira Service Management alert activity to CA Flowdock."},{"id":"62pp0ToOsUUZhMGlWufPd4","slug":"/jira-service-management-cloud/docs/integrate-with-campfire/","updatedAt":"2024-03-27T09:36:51.699Z","title":"Integrate with Campfire","description":"Use the Campfire integration to forward Jira Service Management alerts to Campfire to notify users of alerts."},{"id":"2wmrIDHcIsB8mrQbcladuX","slug":"/jira-service-management-cloud/docs/integrate-with-catchpoint/","updatedAt":"2024-01-17T22:53:43.069Z","title":"Integrate with Catchpoint","description":"Use the Catchpoint integration to send alert notifications to Jira Service Management API with detailed information."},{"id":"3KZnymqHXO3mHGAbGOROxk","slug":"/jira-service-management-cloud/docs/integrate-with-checkmk/","updatedAt":"2024-01-15T10:32:29.830Z","title":"Integrate with Checkmk","description":"Use the Checkmk integration to forward Checkmk notifications to Jira Service Management."},{"id":"6KautVJafWejhTSdXwVP6I","slug":"/jira-service-management-cloud/docs/integrate-with-cherwell/","updatedAt":"2024-02-27T06:38:10.289Z","title":"Integrate with Cherwell","description":"Use the Cherwell integration to create and manage incidents in Cherwell that correspond to alerts in Jira Service Management."},{"id":"1jZxpOhOcdf9GwIfIuPCIz","slug":"/jira-service-management-cloud/docs/integrate-with-circleci/","updatedAt":"2024-01-15T17:36:59.067Z","title":"Integrate with CircleCI","description":"Use the API integration with CircleCI to send build results to Jira Service Management API with detailed information."},{"id":"5rzRBvIAeJUdzIKUSLm88O","slug":"/jira-service-management-cloud/docs/integrate-with-circonus/","updatedAt":"2024-01-17T13:54:34.469Z","title":"Integrate with Circonus","description":"Use the Circonus integration to receive notifications for critical alerts in Jira Service Management."},{"id":"2gvWT4XDWYJTk2gFTIVPxM","slug":"/jira-service-management-cloud/docs/integrate-with-cloudmonix/","updatedAt":"2024-01-15T12:43:34.702Z","title":"Integrate with CloudMonix","description":"Use the CloudMonix integration to forward CloudMonix alerts to Jira Service Management. "},{"id":"3NInzWXvh4F4aVB1D54u4I","slug":"/jira-service-management-cloud/docs/integrate-with-cloudsploit/","updatedAt":"2024-01-17T13:57:30.548Z","title":"Integrate with CloudSploit","description":"Use the CloudSploit integration to send CloudSploit alerts to Jira Service Management with detailed information."},{"id":"3lyKkfE6L8OBbiKH1u03V6","slug":"/jira-service-management-cloud/docs/integrate-with-cloudwisdom/","updatedAt":"2024-01-17T14:00:23.667Z","title":"Integrate with CloudWisdom","description":"Use the CloudWisdom integration to send alert notification messages to Jira Service Management API with detailed information."},{"id":"646WYfgjALV9OgyIJHAc3K","slug":"/jira-service-management-cloud/docs/integrate-with-codeship/","updatedAt":"2024-01-17T22:42:33.047Z","title":"Integrate with Codeship","description":"Use the Codeship integration to forward Codeship build alerts to Jira Service Management. "},{"id":"3czL5eN95p16vVr5amxzAi","slug":"/jira-service-management-cloud/docs/integrate-with-compose/","updatedAt":"2024-03-27T09:40:07.165Z","title":"Integrate with Compose ","description":"Use the Compose integration to send Compose alerts to Jira Service Management via email and using webhooks."},{"id":"1FaKXL4T2M2Y6eR2bDMVee","slug":"/jira-service-management-cloud/docs/integrate-with-connectwise-automate-api/","updatedAt":"2024-01-15T19:17:58.846Z","title":"Integrate with ConnectWise Automate (API)","description":"Use the ConnectWise Automate integration (API) to forward ConnectWise Automate's alerts to Jira Service Management. "},{"id":"5epzzqtBmKTSFexlKwgLIT","slug":"/jira-service-management-cloud/docs/integrate-with-connectwise-automate-email/","updatedAt":"2024-01-15T19:21:21.881Z","title":"Integrate with ConnectWise Automate (Email)","description":"Use the ConnectWise Automate integration (Email) to forward ConnectWise Automate's alerts to Opsgenie."},{"id":"4Q6p9KbVqsBylUJj05ZdRp","slug":"/jira-service-management-cloud/docs/integrate-with-consul/","updatedAt":"2024-01-15T17:45:33.535Z","title":"Integrate with Consul","description":"Use the Consul integration to send Consul alerts to Jira Service Management API with detailed information."},{"id":"4AeASf1HJAleQZ9jtlTgqh","slug":"/jira-service-management-cloud/docs/integrate-with-coralogix/","updatedAt":"2024-01-15T10:33:31.826Z","title":"Integrate with Coralogix","description":"Use the Coralogix integration to forward alerts reported in Coralogix to Jira Service Management."},{"id":"5BeUwbBPeYvitoVbVgwDCm","slug":"/jira-service-management-cloud/docs/integrate-with-crashlytics/","updatedAt":"2024-03-27T09:51:24.270Z","title":"Integrate with Crashlytics ","description":"Use the Crashlytics integration to send notifications of crash reports to Jira Service Management API with detailed information."},{"id":"2hYri41YsrQlOFQCUlSotG","slug":"/jira-service-management-cloud/docs/integrate-with-datadog/","updatedAt":"2024-01-17T11:53:41.047Z","title":"Integrate with Datadog","description":"Use the Datadog bidirectional integration to automatically sync your Datadog alerts with Jira Service Management alerts."},{"id":"5fKX05YFlh6bR3Ngl93bvL","slug":"/jira-service-management-cloud/docs/integrate-with-desk-com/","updatedAt":"2024-03-27T09:47:53.643Z","title":"Integrate with Desk.com","description":"Use the Desk.com integration to forward Desk alerts to Jira Service Management."},{"id":"7b5dDoClGvhZqZUA8zT5DJ","slug":"/jira-service-management-cloud/docs/integrate-with-detectify/","updatedAt":"2024-01-15T14:05:13.513Z","title":"Integrate with Detectify","description":"Use the Detectify integration to send alerts to Jira Service Management with detailed information. "},{"id":"1ixXow8J9NYKH9vhjeu20b","slug":"/jira-service-management-cloud/docs/integrate-with-dns-check/","updatedAt":"2024-01-15T14:05:55.809Z","title":"Integrate with DNS Check","description":"Use the DNS Check integration to create Jira Service Management alerts from DNS alerts."},{"id":"3PPyvNXzDxYjgikAjrPR7X","slug":"/jira-service-management-cloud/docs/integrate-with-dripstat/","updatedAt":"2024-01-15T14:07:10.783Z","title":"Integrate with DripStat","description":"Use the DripStat integration to send DripStat alerts to Jira Service Management API with detailed information."},{"id":"6renSSUgDmMtdAVSlBEyps","slug":"/jira-service-management-cloud/docs/integrate-with-dynatrace/","updatedAt":"2024-01-15T14:08:28.399Z","title":"Integrate with Dynatrace","description":"Use the Dynatrace v1 integration to send alerts to Jira Service Management API with detailed information."},{"id":"1hXOUC016gZlTajeXFueqM","slug":"/jira-service-management-cloud/docs/integrate-with-dynatrace-appmon/","updatedAt":"2024-03-27T09:50:41.055Z","title":"Integrate with Dynatrace AppMon","description":"Use the bidirectional integration with Dynatrace AppMon to automatically sync your Dynatrace AppMon alerts with Jira Service Management alerts."},{"id":"4JOuYqRe80OGsca7hu33Qa","slug":"/jira-service-management-cloud/docs/integrate-with-dynatrace-webhook-v2/","updatedAt":"2024-01-15T12:25:11.953Z","title":"Integrate with Dynatrace Webhook (v2)","description":"Use the Dynatrace v2 integration to send alerts to Jira Service Management API with detailed information."},{"id":"5oRd2QaIuTtvChMh132N8P","slug":"/jira-service-management-cloud/docs/integrate-with-errorception/","updatedAt":"2024-01-15T12:20:28.725Z","title":"Integrate with Errorception","description":"Use the integration to send Errorception incidents to Jira Service Management API with detailed information."},{"id":"1YuepZGhlmpUbSt2WGyJj6","slug":"/jira-service-management-cloud/docs/integrate-with-evident-io/","updatedAt":"2024-01-15T12:15:17.340Z","title":"Integrate with Evident.io ","description":"Use the Evident.io Integration to forward Evident.io alerts to Jria Service Management."},{"id":"6Q0t9DGP4Bj7jd2SVLd4nt","slug":"/jira-service-management-cloud/docs/integrate-with-flock/","updatedAt":"2024-01-17T14:09:29.394Z","title":"Integrate with Flock","description":"Use the Flock integration to forward Jira Service Management alert activity to Flock. "},{"id":"2XQTykFqEX7cvJhup5Ef8k","slug":"/jira-service-management-cloud/docs/integrate-with-freshdesk/","updatedAt":"2024-01-15T17:47:26.072Z","title":"Integrate with Freshdesk","description":"Use the bidirectional integration with Freshdesk to automatically sync your Freshdesk alerts with Jira Service Management alerts."},{"id":"5IWLTu95eN6RAzmALG6JpA","slug":"/jira-service-management-cloud/docs/integrate-with-freshservice/","updatedAt":"2024-01-15T11:47:23.811Z","title":"Integrate with Freshservice","description":"Use the Freshservice Integration to forward Freshservice alerts to Jira Service Management."},{"id":"6tpcQKNr7dameXg4onc5Xd","slug":"/jira-service-management-cloud/docs/integrate-with-ghost-inspector/","updatedAt":"2024-01-17T22:45:30.942Z","title":"Integrate with Ghost Inspector","description":"Use the Ghost Inspector integration to send webhook notifications on test executions to Jira Service Management."},{"id":"1IGEHyig9Gubcx0kyZknwp","slug":"/jira-service-management-cloud/docs/integrate-with-github/","updatedAt":"2024-01-15T11:49:23.962Z","title":"Integrate with GitHub ","description":"Use the GitHub integration to forward events (pull requests, issues, and push events) to Jira Service Management with details. "},{"id":"4XxUYXCoSK6RfkB2fcYkrN","slug":"/jira-service-management-cloud/docs/integrate-with-gitlab/","updatedAt":"2024-01-15T11:49:54.556Z","title":"Integrate with GitLab ","description":"Use the GitLab integration to forward pushes, merge requests, and issues in GitLab to create alerts in Jira Service Management."},{"id":"3ExbA7Fa7nS2saFBkMZKiR","slug":"/jira-service-management-cloud/docs/integrate-with-google-clouds-operations-suite/","updatedAt":"2024-01-15T11:53:30.864Z","title":"Integrate with Google Cloud's operations suite","description":"Use the Google Stackdriver webhook integration to send incidents to Jira Service Management API with detailed information."},{"id":"hGC15CXHKZJSTkTWJVDyc","slug":"/jira-service-management-cloud/docs/integrate-with-grafana/","updatedAt":"2024-01-15T10:16:07.265Z","title":"Integrate with Grafana","description":"Integrate Grafana in Jira Service Management to receive alerts for Grafana events."},{"id":"2uAuiDnpuG4NNJ9x1wUdqk","slug":"/jira-service-management-cloud/docs/integrate-with-graylog/","updatedAt":"2024-01-15T11:40:14.902Z","title":"Integrate with Graylog","description":"Learn how to integrate Graylog to send stream alerts with detailed information in Jira Service Management."},{"id":"23nIBbeMdSldUt74zitdZb","slug":"/jira-service-management-cloud/docs/integrate-with-graylog-plugin/","updatedAt":"2024-01-15T10:23:15.230Z","title":"Integrate with Graylog Plugin","description":"Learn how to integrate the Graylog plugin to send stream alerts with detailed information in Jira Service Management."},{"id":"2nqTaneRp4iejjaB7aT9qy","slug":"/jira-service-management-cloud/docs/integrate-with-honeybadger/","updatedAt":"2024-01-15T19:15:13.704Z","title":"Integrate with Honeybadger","description":"Use the Honeybadger integration to dispatch the alerts generated by Honeybadger to Jira Service Management."},{"id":"4aS6DWGtEFSbb4ZiUYF3Qf","slug":"/jira-service-management-cloud/docs/integrate-with-honeycomb/","updatedAt":"2024-01-15T19:08:40.667Z","title":"Integrate with Honeycomb ","description":"Use the Honeycomb integration to forward Honeycomb triggers to Jira Service Management. "},{"id":"2oDjJfnM8xhUm6lyvjF9Tu","slug":"/jira-service-management-cloud/docs/integrate-with-hosted-graphite/","updatedAt":"2024-01-15T16:55:42.993Z","title":"Integrate with Hosted Graphite","description":"Use the Hosted Graphite integration to forward Hosted Graphite alerts to Jira Service Management."},{"id":"7iugScSwnDlSt3cbxxJk10","slug":"/jira-service-management-cloud/docs/integrate-with-humio/","updatedAt":"2024-01-17T21:57:48.815Z","title":"Integrate with Humio","description":"Use the Humio integration to send Humio alerts to Jira Service Management API with detailed information."},{"id":"UEpl1Vkt7gqb23wBRRuaZ","slug":"/jira-service-management-cloud/docs/integrate-with-icinga/","updatedAt":"2024-01-15T19:02:51.497Z","title":"Integrate with Icinga ","description":"Use the bidirectional Icinga integration plugin to automatically sync your Icinga events with Jira Service Management alerts."},{"id":"7vswp3p0SryRKIE4E9kMdV","slug":"/jira-service-management-cloud/docs/integrate-with-icinga-2/","updatedAt":"2024-01-15T19:05:28.395Z","title":"Integrate with Icinga 2","description":"Use the Icinga 2 bidirectional integration plugin to utilize the full capabilities of Jira Service Management."},{"id":"5abLCt9AkOBtOtBj6IkMAa","slug":"/jira-service-management-cloud/docs/integrate-with-instana/","updatedAt":"2024-01-15T10:34:35.217Z","title":"Integrate with Instana","description":"Use the Instana integration to forward Instana alerts to Jira Service Management."},{"id":"5lgbIaq49ioTaviz4qYOdS","slug":"/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor/","updatedAt":"2024-01-15T18:40:41.380Z","title":"Integrate with ITRS OP5 Monitor","description":"Use the OP5 Monitor integration to automatically create an alert in Jira Service Management when a new alert, host, or service is created in OP5."},{"id":"2JUPcHDKemYoxFFF6YPbic","slug":"/jira-service-management-cloud/docs/integrate-with-jenkins/","updatedAt":"2024-01-15T10:14:00.546Z","title":"Integrate with Jenkins","description":"Use the Jenkins Integration to forward Jenkins build alerts to Jira Service Management."},{"id":"5EIZZteDAtpBPKIQuSYvV5","slug":"/jira-service-management-cloud/docs/integrate-with-kapacitor/","updatedAt":"2024-01-15T10:35:43.176Z","title":"Integrate with Kapacitor","description":"Use the Kapacitor integration to send Kapacitor events to Jira Service Management with detailed information."},{"id":"5uGbjwBbp6xRMD53r6h1zM","slug":"/jira-service-management-cloud/docs/integrate-with-kayako/","updatedAt":"2024-01-15T18:56:22.166Z","title":"Integrate with Kayako","description":"Use the bidirectional Kayako integration plugin to automatically sync your Kayako conversations with Jira Service Management alerts."},{"id":"25nLftsJdudmW0mZGDjzUk","slug":"/jira-service-management-cloud/docs/integrate-with-kore/","updatedAt":"2024-01-15T19:19:55.751Z","title":"Integrate with Kore","description":"Use the Kore integration to forward Jira Service Management alert activity to Kore."},{"id":"773w4FD38XqmQ84cb8Y3Mj","slug":"/jira-service-management-cloud/docs/integrate-with-librato/","updatedAt":"2024-01-15T17:30:01.060Z","title":"Integrate with Librato","description":"Receive alert notifications via email, SMS, mobile push, or phone calls and manage the alert life cycle."},{"id":"6ZlnUPMUY1GhxImdPTO7K5","slug":"/jira-service-management-cloud/docs/integrate-with-librenms/","updatedAt":"2024-03-01T12:21:49.861Z","title":"Integrate with LibreNMS","description":"Use the LibreNMS integration to forward LibreNMS alerts to Jira Service Management with detailed information."},{"id":"45U5aa6sacQO9fzPrDDyYU","slug":"/jira-service-management-cloud/docs/integrate-with-lightstep/","updatedAt":"2024-05-08T13:11:23.432Z","title":"Integrate with LightStep","description":"Use the Lightstep integration to forward Lightstep notifications to Jira Service Management."},{"id":"2X2QP8UoDCrbLEtBGlzxjo","slug":"/jira-service-management-cloud/docs/integrate-with-logentries/","updatedAt":"2024-03-27T09:40:44.958Z","title":"Integrate with Logentries","description":"Use the Logentries integration to forward Logentries alerts to Jira Service Management."},{"id":"7lGh5VFFScmbIcGhUN5y6j","slug":"/jira-service-management-cloud/docs/integrate-with-loggly/","updatedAt":"2024-01-15T17:49:20.903Z","title":"Integrate with Loggly","description":"Use the Loggly web API integration to create alerts directly in Jira Service Management."},{"id":"5w9Obw5BMnAApHIBHlvmit","slug":"/jira-service-management-cloud/docs/integrate-with-logicmonitor/","updatedAt":"2024-09-09T12:21:03.744Z","title":"Integrate with LogicMonitor","description":"Use the LogicMonitor bidirectional integration to automatically sync LogicMonitor with Jira Service Management alerts."},{"id":"37CbvGzVXkJhqh4mItblZV","slug":"/jira-service-management-cloud/docs/integrate-with-logstash/","updatedAt":"2024-01-17T22:59:51.708Z","title":"Integrate with Logstash","description":"Use the Logstash integration to send Logstash event information via output plugins to Jira Service Management."},{"id":"6IKP3qKfkhlTKAfFjcBH0w","slug":"/jira-service-management-cloud/docs/integrate-with-logz-io/","updatedAt":"2024-01-15T10:38:24.707Z","title":"Integrate with Logz.io","description":"Use the Logz.io integration to forward Logz.io alerts to Jira Service Management."},{"id":"MpzwImN9iASIamYORHpSl","slug":"/jira-service-management-cloud/docs/integrate-with-looker/","updatedAt":"2024-01-15T18:18:00.803Z","title":"Integrate with Looker","description":"Use the Looker integration with Jira Service Management to create alerts based on query results in Looker."},{"id":"5LvAdlYlm3GQXiNSdtthtd","slug":"/jira-service-management-cloud/docs/integrate-with-loom/","updatedAt":"2024-03-27T09:51:56.340Z","title":"Integrate with Loom","description":"Use the Loom integration to send Loom alerts to Jira Service Management with detailed information."},{"id":"eIWytcWb7he2sTyoYhKxX","slug":"/jira-service-management-cloud/docs/integrate-with-magentrix/","updatedAt":"2024-01-15T18:43:18.474Z","title":"Integrate with Magentrix","description":"Use this integration to create an alert in Jira Service Management when a case is created in the Customer Portal and vice versa."},{"id":"7Ad97Rb48sZ3y7NcVuXGb6","slug":"/jira-service-management-cloud/docs/integrate-with-manageengine/","updatedAt":"2024-01-15T18:50:11.174Z","title":"Integrate with ManageEngine","description":"Use the ManageEngine Integration to forward ServiceDesk plus requests to Jira Service Management."},{"id":"YE94ojcBcQYr4OvRdcPi2","slug":"/jira-service-management-cloud/docs/integrate-with-mattermost/","updatedAt":"2024-01-15T19:13:11.766Z","title":"Integrate with Mattermost","description":"Use the bidirectional Mattermost integration to create Jira Service Management alerts from Matterost notifications, and vice versa."},{"id":"Cgg9GmpSwrXQ10IHeRdpW","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure/","updatedAt":"2024-01-15T15:12:47.087Z","title":"Integrate with Microsoft Azure","description":"Use the Microsoft Azure integration to forward Microsoft Azure alerts to Jira Service Management."},{"id":"r5pkHf11pc2pJMK4ty9tY","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-autoscale/","updatedAt":"2024-01-15T15:02:41.033Z","title":"Integrate with Microsoft Azure AutoScale","description":"Use the Azure Autoscale integration to send Azure alerts to Jira Service Management API with detailed information."},{"id":"4N57A4vN2PHn671A9Xkz6E","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-event-hubs/","updatedAt":"2024-01-15T15:06:31.703Z","title":"Integrate with Microsoft Azure Event Hubs ","description":"Use the Microsoft Azure Event Hubs integration to forward Microsoft Azure Event Hubs alerts to Jira Service Management."},{"id":"1z1G5sLyzzO2EXDnsberNz","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-resource-health/","updatedAt":"2024-01-15T14:29:39.985Z","title":"Integrate with Microsoft Azure Resource Health","description":"Use the Azure Resource Health Integration to forward Azure Resource Health alerts to Jira Service Management. "},{"id":"6bc2LnteaCcW8ecWtUqwup","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-azure-service-health/","updatedAt":"2024-10-23T09:22:40.787Z","title":"Integrate with Microsoft Azure Service Health","description":"Use the Azure Service Health Integration to forward Azure Service Health alerts to Jira Service Management."},{"id":"66mS04EB3c3vskbEP9swkc","slug":"/jira-service-management-cloud/docs/integrate-with-microsoft-scom/","updatedAt":"2024-01-15T18:08:57.418Z","title":"Integrate with Microsoft SCOM","description":"Use the SCOM integration to forward both Operations Manager alerts and updates to Jira Service Management."},{"id":"6QXzAsPgz8zddrn2xVBUyq","slug":"/jira-service-management-cloud/docs/integrate-with-mongodb-cloud-manager/","updatedAt":"2024-01-15T18:44:12.743Z","title":"Integrate with MongoDB Cloud Manager","description":"Use the integration to send MongoDB Cloud Manager incidents to Jira Service Management API with detailed information."},{"id":"6J9atLnjQh07q62zAeJ82Z","slug":"/jira-service-management-cloud/docs/integrate-with-monitis/","updatedAt":"2024-03-27T09:53:11.663Z","title":"Integrate with Monitis","description":"Use the Monitis integration to send alerts to Jira Service Management API with detailed information."},{"id":"1lP5Vc0lWRsNW2y2MIxLMP","slug":"/jira-service-management-cloud/docs/integrate-with-moxtra/","updatedAt":"2024-01-15T19:24:17.715Z","title":"Integrate with Moxtra","description":"Use the integration to forward Jira Service Management alert activity to Moxtra."},{"id":"1MuUcJJP40wKDfsTyUKxR7","slug":"/jira-service-management-cloud/docs/integrate-with-n-able-n-central-rmm/","updatedAt":"2024-01-15T17:50:10.120Z","title":"Integrate with N-ABLE N‑central RMM","description":"Use the N-able N-central integration to send SolarWinds issues to Jira Service Management with detailed information."},{"id":"6zS25sfzXoTpbd4UKJsCE2","slug":"/jira-service-management-cloud/docs/integrate-with-nagios/","updatedAt":"2024-01-15T18:46:08.566Z","title":"Integrate with Nagios","description":"Use the Nagios integration or execute scripts in any language that use Jira Service Management web API. "},{"id":"vpW6fhZOrwoBAHODcJiaC","slug":"/jira-service-management-cloud/docs/integrate-with-nagios-xi/","updatedAt":"2024-01-15T18:47:42.061Z","title":"Integrate with Nagios XI","description":"Use the Nagios XI integration by executing scripts in any language that uses Jira Service Management Web API."},{"id":"1eKKz3r2Wh10He9rYNirpl","slug":"/jira-service-management-cloud/docs/integrate-with-netdata/","updatedAt":"2024-01-17T22:00:28.311Z","title":"Integrate with Netdata","description":"Receive Jira Service Management alerts from Netdata events."},{"id":"331kXvfZqG1CH5GCy8RPZP","slug":"/jira-service-management-cloud/docs/integrate-with-neustar/","updatedAt":"2024-01-15T18:02:42.629Z","title":"Integrate with Neustar","description":"Use the Neustar integration to send Neustar WPM alerts to Jira Service Management API with detailed information."},{"id":"67O6gMgFZwkLdY8AyUrRLV","slug":"/jira-service-management-cloud/docs/integrate-with-new-relic-legacy/","updatedAt":"2024-02-15T10:56:42.761Z","title":"Integrate with New Relic (Legacy)","description":"Use the New Reli Alerts (Legacy) integration to send New Relic incidents to Jira Service Management API with detailed information."},{"id":"3rVZUM4U0CPJ3HiOlCQzF2","slug":"/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/","updatedAt":"2024-01-15T18:33:47.198Z","title":"Integrate with New Relic Workflows","description":"Use the New Relic integration to send New Relic issues to Jira Service Management API with detailed information"},{"id":"2Bn2LSxPr2cMBuyhNnLqLx","slug":"/jira-service-management-cloud/docs/integrate-with-nodeping/","updatedAt":"2024-01-15T18:34:45.405Z","title":"Integrate with NodePing","description":"Use the NodePing integration to forward NodePing notifications to Jira Service Management."},{"id":"6KVhn6IMpk2Fx3O4t9o2ie","slug":"/jira-service-management-cloud/docs/integrate-with-observium/","updatedAt":"2024-01-15T19:38:02.732Z","title":"Integrate with Observium","description":"Use the Observium webhook integration to send Observium alerts to Jira Service Management API with detailed information."},{"id":"2ltLMETRO8VO3cUyV8mF3z","slug":"/jira-service-management-cloud/docs/integrate-with-opsdash/","updatedAt":"2024-01-17T22:14:31.979Z","title":"Integrate with OpsDash","description":"Use the OpsDash integration to send OpsDash alerts to Jira Service Management with detailed information."},{"id":"6XYdOQWI9kyhW3LN8LjRlz","slug":"/jira-service-management-cloud/docs/integrate-with-opsview/","updatedAt":"2024-01-15T18:27:51.775Z","title":"Integrate with Opsview","description":"Use the Opsview integration to forward Opsview alerts to Jira Service Management."},{"id":"34YU4jYYKF92E6bQE3HyES","slug":"/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem/","updatedAt":"2024-01-15T18:18:14.356Z","title":"Integrate with Oracle Enterprise Manager (OEM)","description":"Use the OEM integration to forward OEM alerts to Jira Service Management."},{"id":"63onwY24zGrd6CRIp3Gkfr","slug":"/jira-service-management-cloud/docs/integrate-with-outgoing-amazon-sns/","updatedAt":"2024-01-17T22:38:35.765Z","title":"Integrate with Outgoing Amazon SNS","description":"Use the outgoing SNS integration to push notifications to Apple, Google, Fire OS, Windows devices, and Android devices in China."},{"id":"1VzkNIwyOchsQo1GADn0do","slug":"/jira-service-management-cloud/docs/integrate-with-outlyer/","updatedAt":"2024-03-27T09:42:47.700Z","title":"Integrate with Outlyer","description":"Use the Outlyer integration to forward Outlyer alerts to Jira Service Management."},{"id":"1v5n0NRoy4uI6JBdbXvwK6","slug":"/jira-service-management-cloud/docs/integrate-with-panopta/","updatedAt":"2024-01-17T22:17:15.825Z","title":"Integrate with Panopta","description":"Use the Panopta integration to create Jira Service Management alerts from Panopta outages and close them when the outages are gone."},{"id":"3jwjY2vbFwBbVA3X0DgM6U","slug":"/jira-service-management-cloud/docs/integrate-with-papertrail/","updatedAt":"2024-01-15T17:55:43.069Z","title":"Integrate with Papertrail","description":"Use the Papertrail Integration to forward Papertrail alerts to Jira Service Management. "},{"id":"lpz0yqZ6RRrLg83irpKbq","slug":"/jira-service-management-cloud/docs/integrate-with-pingdom/","updatedAt":"2024-01-15T18:29:10.392Z","title":"Integrate with Pingdom","description":"Use the Pingdom integration to automatically create Jira Service Management alerts from alerts in Pingdom."},{"id":"5MEkKsE1VdxmUUv7lCUOhZ","slug":"/jira-service-management-cloud/docs/integrate-with-pingdom-server-monitor/","updatedAt":"2024-03-27T09:53:47.425Z","title":"Integrate with Pingdom Server Monitor","description":"Use the Pingdom Server Monitor to automatically create Jira Service Management alerts from alerts in Pingdom Server Monitor."},{"id":"1xMSvxZeVMJPSHvhUMCG0c","slug":"/jira-service-management-cloud/docs/integrate-with-planio/","updatedAt":"2024-01-15T18:33:27.869Z","title":"Integrate with Planio","description":"Use the Planio integration to forward Jira Service Management alert activity to Planio as issues."},{"id":"2XakNpK76DYr8E9H102tpj","slug":"/jira-service-management-cloud/docs/integrate-with-prometheus/","updatedAt":"2024-01-15T10:20:17.196Z","title":"Integrate with Prometheus","description":"Prometheus is an open-source systems monitoring and alerting toolkit originally built at SoundCloud."},{"id":"6dx7AiTvIRvdjbSbjpH2At","slug":"/jira-service-management-cloud/docs/integrate-with-prtg/","updatedAt":"2024-01-15T17:58:11.662Z","title":"Integrate with PRTG","description":"Use the PRTG integration to automatically create Jira Service Management alerts when a sensor is down in PRTG."},{"id":"4eSB2ILC7SPcwfaH6raSsW","slug":"/jira-service-management-cloud/docs/integrate-with-rackspace-cloud-monitoring/","updatedAt":"2024-02-15T10:14:47.384Z","title":"Integrate with Rackspace Cloud Monitoring","description":"Use the Rackspace Cloud Monitoring integration forward Send Rackspace Cloud Monitoring alerts to Jira Service Management."},{"id":"2Qqh4oyh45DiX2b1XoIqgt","slug":"/jira-service-management-cloud/docs/integrate-with-raygun-io/","updatedAt":"2024-01-15T18:07:43.379Z","title":"Integrate with Raygun.io","description":"Use the Raygun Integration to forward Raygun notifications to Jira Service Management."},{"id":"6b6rM5Gk9RrLamk1RHANfa","slug":"/jira-service-management-cloud/docs/integrate-with-redgate-sql-monitor/","updatedAt":"2024-01-15T17:57:26.695Z","title":"Integrate with Redgate SQL Monitor","description":"Use the RedGate SQL Monitor email integration to forward SQL Monito alerts to Jira Service Management."},{"id":"5C8RJGmoZlowcn3AbEHpIq","slug":"/jira-service-management-cloud/docs/integrate-with-riemann/","updatedAt":"2024-01-17T22:19:59.973Z","title":"Integrate with Riemann","description":"Use the Riemann integration to send Riemann alert notifications to Jira Service Management API with detailed information."},{"id":"ZeNdfCojvDET7JrzkAg9M","slug":"/jira-service-management-cloud/docs/integrate-with-rigor/","updatedAt":"2024-03-27T09:54:19.453Z","title":"Integrate with Rigor","description":"Use the Rigor integration to create Jira Service Management alerts for failed Rigor checks."},{"id":"2JNR2cavHxwWrwJ1OjIwSP","slug":"/jira-service-management-cloud/docs/integrate-with-ringcentral-email/","updatedAt":"2024-01-17T11:38:47.915Z","title":"Integrate with RingCentral (Email)","description":"Use the RingCentral integration to send RingCentral alerts to Jira Service Management with detailed information."},{"id":"7t6YixLUOjBMNDKri2sCaj","slug":"/jira-service-management-cloud/docs/integrate-with-ringcentral-glip/","updatedAt":"2024-01-15T17:22:30.309Z","title":"Integrate with RingCentral Glip","description":"Use the RingCentral Glip integration to forward Jira Service Management alert activity to RingCentral Glip."},{"id":"1tjlpuUlRdrxMN4n3jCbjW","slug":"/jira-service-management-cloud/docs/integrate-with-rollbar/","updatedAt":"2024-01-15T17:58:30.195Z","title":"Integrate with Rollbar","description":"Use the Rollbar integration to forward Rollbar incidents to Jira Service Management."},{"id":"liLOZLe2HaVXMBpNKqVpD","slug":"/jira-service-management-cloud/docs/integrate-with-runscope/","updatedAt":"2024-03-27T09:54:46.739Z","title":"Integrate with Runscope","description":"Use the Runscope interation to forward Runscope alerts to Jira Service Management."},{"id":"2Hg432Gtr9AdlrUItTjscw","slug":"/jira-service-management-cloud/docs/integrate-with-salesforce-service-cloud/","updatedAt":"2024-01-15T19:35:02.519Z","title":"Integrate with SalesForce Service Cloud","description":"Use the Salesforce Service Cloud integration to forward Salesforce Service Cloud cases to Jira Service Management."},{"id":"6b814pH6gwcVoVVJ67iT15","slug":"/jira-service-management-cloud/docs/integrate-with-saltstack/","updatedAt":"2024-03-27T09:55:43.240Z","title":"Integrate with SaltStack","description":"Use the SaltStack integration to create or close alerts in Jira Service Management according to the Salt states or events."},{"id":"6yhDXvRThSLmLY3qha1UCk","slug":"/jira-service-management-cloud/docs/integrate-with-scalyr/","updatedAt":"2024-01-15T19:25:53.561Z","title":"Integrate with Scalyr","description":"Use the Scalyr API integration to forward Scalyr notifications to Jira Service Management."},{"id":"11r13SjHX2PpwAYJu6t7TK","slug":"/jira-service-management-cloud/docs/integrate-with-sematext-spm/","updatedAt":"2024-01-17T22:22:06.412Z","title":"Integrate with Sematext SPM","description":"Use the SPM integration to send SPM alert notifications to Jira Service Management API with detailed information."},{"id":"2drUy0FmVosV7frba3uA5o","slug":"/jira-service-management-cloud/docs/integrate-with-sensu/","updatedAt":"2024-01-15T10:40:11.103Z","title":"Integrate with Sensu","description":"Use the Sensu integration to forward Sensu notifications to Jira Service Management."},{"id":"2kpBTAeNztOkG2eL9a0Gob","slug":"/jira-service-management-cloud/docs/integrate-with-sentry/","updatedAt":"2024-01-15T10:41:33.169Z","title":"Integrate with Sentry","description":"Use the Sentry integration to forward Sentry notifications to Jira Service Management."},{"id":"Un4c0IjneQybaeU8INDmR","slug":"/jira-service-management-cloud/docs/integrate-with-server-density/","updatedAt":"2024-01-15T19:27:06.897Z","title":"Integrate with Server Density","description":"Use the Server Density integration to forward Server Density notifications to Jira Service Management."},{"id":"1qq6vWSmFuw5opV2SqiXXf","slug":"/jira-service-management-cloud/docs/integrate-with-serverguard24/","updatedAt":"2024-01-15T18:11:04.955Z","title":"Integrate with ServerGuard24","description":"Use the ServerGuard24 integration to forward ServerGuard24 notifications to Jira Service Management."},{"id":"5EPwOnO779JjqWrFsxtrSU","slug":"/jira-service-management-cloud/docs/integrate-with-servicenow/","updatedAt":"2024-01-15T10:10:40.890Z","title":"Integrate with ServiceNow","description":"Use the ServiceNow integration to send ServiceNow incident events to Jira Service Management with detailed information."},{"id":"7uNSfRY1IVl5iSyfYmqqdM","slug":"/jira-service-management-cloud/docs/integrate-with-servicenow-cloud-observability/","updatedAt":"2024-05-08T13:09:13.205Z","title":"Integrate with ServiceNow Cloud Observability","description":"Use the ServiceNow Cloud Observability integration to forward ServiceNow Cloud Observability notifications to Jira Service Management."},{"id":"3vp5gNvATL3gXwq7w8Ht97","slug":"/jira-service-management-cloud/docs/integrate-with-signal-sciences/","updatedAt":"2024-01-17T22:24:37.713Z","title":"Integrate with Signal Sciences","description":"Use the Signal Sciences integration to forward Signal Sciences alerts to Jira Service Management."},{"id":"3FPc1S50923Z3v4tPkffMk","slug":"/jira-service-management-cloud/docs/integrate-with-signalfx/","updatedAt":"2024-11-29T09:26:35.175Z","title":"Integrate with SignalFx","description":"Use the SignalFx integration to forward SignalFx notifications to Jira Service Management."},{"id":"26OF5P4SvdVckxW7KXc91X","slug":"/jira-service-management-cloud/docs/integrate-with-signalfx-legacy/","updatedAt":"2024-11-27T13:39:04.046Z","title":"Integrate with SignalFx (Legacy)","description":"Use the SignalFx (Legacy) integration to forward SignalFx notifications to Jira Service Management."},{"id":"1k0fo22m2ZXsAc9x2McEQS","slug":"/jira-service-management-cloud/docs/integrate-with-site24x7/","updatedAt":"2024-01-15T17:38:07.610Z","title":"Integrate with Site24x7","description":"Use the Site24x7 integration to send Site24x7 alerts to Jira Service Management API with detailed information"},{"id":"6tsJt2YdLl9Rtrwr7El3sB","slug":"/jira-service-management-cloud/docs/integrate-with-soasta/","updatedAt":"2024-03-27T09:50:06.307Z","title":"Integrate with SOASTA","description":"Use the SOASTA mPulse integration to create alerts in Jira Service Management when an alert is created in mPulse."},{"id":"3hJfmtQRBWZg9uLgLZzUNW","slug":"/jira-service-management-cloud/docs/integrate-with-solarwinds-database-performance-monitor/","updatedAt":"2024-01-17T22:28:33.710Z","title":"Integrate with SolarWinds Database Performance Monitor","description":"Use the SolarWinds Database Performance Monitor (DPM) Integration to forward DPM alerts to Jira Service Management. "},{"id":"1hpCe8r5WOWR2bepbnqr5j","slug":"/jira-service-management-cloud/docs/integrate-with-solarwinds-npm/","updatedAt":"2024-01-15T17:51:55.991Z","title":"Integrate with Solarwinds NPM","description":"Use the Solarwinds NPM integration to create alerts and synchronize alert status between SolarWinds and Jira Service Management."},{"id":"1x9c4ZMqvkDDRSauqXFjSz","slug":"/jira-service-management-cloud/docs/integrate-with-solarwinds-web-help-desk/","updatedAt":"2024-02-09T12:50:34.339Z","title":"Integrate with Solarwinds Web Help Desk","description":"Use the SolarWinds Web Help Desk Integration to forward SolarWinds Web Help Desk tickets to Jira Service Management."},{"id":"3IkA3goke5bM0InD9MNC4g","slug":"/jira-service-management-cloud/docs/integrate-with-splunk/","updatedAt":"2024-03-25T11:02:47.458Z","title":"Integrate with Splunk","description":"Integrate Splunk in Jira Service Management to receive alerts for Splunk events."},{"id":"6QzsLgFQVc4HkrTjs3tzUC","slug":"/jira-service-management-cloud/docs/integrate-with-splunk-it-service-intelligence/","updatedAt":"2024-01-15T17:08:23.661Z","title":"Integrate with Splunk IT Service Intelligence","description":"Use the Splunk IT Service Intelligence integration to forward Splunk IT Service Intelligence alerts to Jira Service Management."},{"id":"fLLVKUyJIseEvrzT2h6q5","slug":"/jira-service-management-cloud/docs/integrate-with-stackdriver/","updatedAt":"2024-03-27T09:59:59.243Z","title":"Integrate with Stackdriver","description":"Use the Stackdriver Integration to forward Stackdriver incidents to Jira Service Management, and Jira Service Management alerts to Stackdriver."},{"id":"3K12ljzu1aXOl959MiltQm","slug":"/jira-service-management-cloud/docs/integrate-with-stackstorm/","updatedAt":"2024-01-15T19:28:17.747Z","title":"Integrate with StackStorm","description":"Use Jira Service Management's pack in StackStorm to perform most API actions used in Jira Service Management."},{"id":"3AFxzckdrCcR5yFRHq2JtQ","slug":"/jira-service-management-cloud/docs/integrate-with-status-io/","updatedAt":"2024-01-15T17:48:58.984Z","title":"Integrate with Status.io","description":"Use the Status.io integration to forward Status.io alerts to Jira Service Management and vice versa."},{"id":"7xkpJb5X0o1aeOmIf4kMBo","slug":"/jira-service-management-cloud/docs/integrate-with-statuscake/","updatedAt":"2024-01-15T10:42:29.703Z","title":"Integrate with StatusCake","description":"Use the StatusCake integration to send alerts to Jira Service Management API with detailed information."},{"id":"2fdvHSbzHXQxeOsxOajhxu","slug":"/jira-service-management-cloud/docs/integrate-with-statushub/","updatedAt":"2024-01-17T22:47:36.770Z","title":"Integrate with StatusHub","description":"Use the StatusHub Integration to forward StatusHub incident notifications on services to Jira Service Management."},{"id":"5Pp3E5m6jji5ppG1J7HT9k","slug":"/jira-service-management-cloud/docs/integrate-with-statuspage/","updatedAt":"2024-01-15T17:12:50.205Z","title":"Integrate with Statuspage","description":"Use the Statuspage integration to create and close incidents in Statuspage from Jira Service Management alerts."},{"id":"3dqySv0Q9lS8XZTqqLxxAs","slug":"/jira-service-management-cloud/docs/integrate-with-statusy/","updatedAt":"2024-03-27T09:56:30.811Z","title":"Integrate with Statusy","description":"Use the Statusy integration to forward Jira Service Management alert activity to Statusy."},{"id":"MPrpBIRSKamw4g56HqoqH","slug":"/jira-service-management-cloud/docs/integrate-with-struxureware-data-center-expert/","updatedAt":"2024-01-15T17:26:45.648Z","title":"Integrate with StruxureWare Data Center Expert","description":"Use the StruxureWare Data Center Expert integration to forward StruxureWare Data Center Expert alerts to Jira Service Management. "},{"id":"3ji2zSKZAj3HgghqS3Ni4W","slug":"/jira-service-management-cloud/docs/integrate-with-sumo-logic/","updatedAt":"2024-01-15T18:00:18.137Z","title":"Integrate with Sumo Logic","description":"Use the Sumo Logic integration to forward Sumo Logic alerts to Jira Service Management."},{"id":"6RvPBGAG6XsGhuUlUXvFX6","slug":"/jira-service-management-cloud/docs/integrate-with-sysdig-cloud/","updatedAt":"2024-01-17T11:48:12.509Z","title":"Integrate with Sysdig Cloud","description":"Use the Sysdig Cloud integration to forward Sysdig alerts to Jira Service Management."},{"id":"1YgxAM9qhO5OO2MKeH6JFK","slug":"/jira-service-management-cloud/docs/integrate-with-thousandeyes/","updatedAt":"2024-01-15T17:38:10.783Z","title":"Integrate with ThousandEyes","description":"Use the ThousandEyes integration to forward ThousandEyes alerts to Jira Service Management."},{"id":"66iLvHhCy9SKtipFhOEbya","slug":"/jira-service-management-cloud/docs/integrate-with-threat-stack/","updatedAt":"2024-03-27T09:57:05.191Z","title":"Integrate with Threat Stack ","description":"Use the Threat Stack integration to forward Threat Stack alerts to Jira Service Management."},{"id":"6wV9GdAlb3FHTUiQNnTVXF","slug":"/jira-service-management-cloud/docs/integrate-with-thundra/","updatedAt":"2024-03-27T09:57:42.247Z","title":"Integrate with Thundra","description":"Use the Thundra Integration to forward Thundra alerts to Jira Service Management."},{"id":"KcwgIUfh81aypZDX3Tufa","slug":"/jira-service-management-cloud/docs/integrate-with-tideways/","updatedAt":"2024-01-15T19:29:42.000Z","title":"Integrate with Tideways","description":"Use the Tideways integration to send Tideways alerts to Jira Service Management API with detailed information. "},{"id":"5Z8BLjii7Pq51XLqDCFH7b","slug":"/jira-service-management-cloud/docs/integrate-with-trace/","updatedAt":"2024-03-27T09:58:20.525Z","title":"Integrate with Trace","description":"Use the Trace integration to send Trace alerts to Jira Service Management with detailed information."},{"id":"7FcJcDyo7cqPpP9uFdljD8","slug":"/jira-service-management-cloud/docs/integrate-with-track-it/","updatedAt":"2024-01-15T17:45:58.613Z","title":"Integrate with Track-It!","description":"Use the Track-It! integration to create workflows in Track-It! from Jira Service Management alerts."},{"id":"45uXup9bcgNRN6FJkJD15U","slug":"/jira-service-management-cloud/docs/integrate-with-travis-ci/","updatedAt":"2024-01-15T19:30:48.920Z","title":"Integrate with Travis CI","description":"Use the Travis CI integration to forward Travis CI alerts to Jira Service Management."},{"id":"7Es1GsYYJviqg0Ufiqt8gv","slug":"/jira-service-management-cloud/docs/integrate-with-twilio/","updatedAt":"2024-04-05T10:35:54.516Z","title":"Integrate with Twilio","description":"Use the Twilio integration to forward Twilio alerts to Jira Service Management."},{"id":"4hELf9INQ5PkxzeTKke63t","slug":"/jira-service-management-cloud/docs/integrate-with-updown-io/","updatedAt":"2024-01-15T16:03:36.282Z","title":"Integrate with Updown.io","description":"Use the Updown.io integration to forward website's status notifications to Jira Service Management. "},{"id":"2Xm8IbK7YvkBavLW00DPV8","slug":"/jira-service-management-cloud/docs/integrate-with-uptime-cloud-monitor/","updatedAt":"2024-01-15T19:32:12.928Z","title":"Integrate with Uptime Cloud Monitor","description":"Use the Uptime Cloud Monitor Integration to forward Uptime Cloud Monitor Integration alerts to Jira Service Management."},{"id":"MrMhtbNYdXMT5wBQLhEN7","slug":"/jira-service-management-cloud/docs/integrate-with-uptime-robot/","updatedAt":"2024-01-15T16:05:43.352Z","title":"Integrate with Uptime Robot","description":"Use the Uptime Robot integration to forward Uptime Robot alerts to Jira Service Management."},{"id":"4g5w4zvUFrRn39ssoO4NtK","slug":"/jira-service-management-cloud/docs/integrate-with-uptime-com/","updatedAt":"2024-01-15T10:48:17.616Z","title":"Integrate with Uptime.com","description":"Use the Uptime integration to forward Uptime alerts to Jira Service 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aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M8.414 11.5H18a1 1 0 0 1 0 2H8.414l3.793 3.793a1 1 0 0 1-1.414 1.414l-5.5-5.5a1 1 0 0 1 0-1.414l5.5-5.5a1 1 0 0 1 1.414 1.414L8.414 11.5z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><img class="pagetree__icon" src="https://images.ctfassets.net/zsv3d0ugroxu/5DppKv8q5q206zQzIRDKQq/f31b8874021ee7d6dd54389f902b1421/logo-light_Jira-Service-Management_mark_brand_RGB.svg" alt="Jira Service Management" height="40" width="40"/><div><a href="/jira-service-management-cloud/resources/" class="pagetree__title" data-testid="pagetree-title" data-event-container="pagetree" data-event-component="pagetreeTitle" data-track-event="clicked">Jira Service Management Cloud</a><p class="pagetree__subhead">Documentation</p></div></div><ul class="pagetree__list pagetree__list--root"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-jira-service-management/" data-testid="atlas_link">Get started with Jira Service Management for admins</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-your-first-jira-service-management-project/" data-testid="atlas_link">Get to know your Jira Service Management project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sign-up-for-a-jira-service-management-site/" data-testid="atlas_link">Sign up for a Jira Service Management site</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-service-project/" data-testid="atlas_link">What is a service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-project-templates/" data-testid="atlas_link">What are the project templates?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-the-main-jira-service-management-features/" data-testid="atlas_link">Get to know the main Jira Service Management features</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-the-project-settings-sidebar/" data-testid="atlas_link">Get to know the project settings sidebar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/learn-how-to-use-modern-incident-management/" data-testid="atlas_link">How to use modern incident management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-opsgenie/" data-testid="atlas_link">Get to know Opsgenie</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-service-project/" data-testid="atlas_link">Create a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-or-delete-a-shortcut/" data-testid="atlas_link">Create, edit, or delete a shortcut</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-your-service-project-details/" data-testid="atlas_link">Edit your service project details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-issues-and-requests/" data-testid="atlas_link">What are issues and requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/" data-testid="atlas_link">What are project roles in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-jira-service-management/" data-testid="atlas_link">What is Jira Service Management?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/quick-reference-guide-for-starting-your-service-project/" data-testid="atlas_link">Quick reference guides for starting your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-fundamentals/" data-testid="atlas_link">Jira fundamentals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/itsm-project-basics/" data-testid="atlas_link">ITSM project basics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/changes/" data-testid="atlas_link">Changes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/incidents/" data-testid="atlas_link">Incidents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/level-up-your-project/" data-testid="atlas_link">Level up your project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/explore-a-demo-service-desk/" data-testid="atlas_link">Explore a demo service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-yourself-to-a-customers-request/" data-testid="atlas_link">Assign yourself to a customer's request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-your-customer-on-your-progress/" data-testid="atlas_link">Update your customer on your progress</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/resolve-a-customers-request/" data-testid="atlas_link">Resolve a customer's request</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/make-a-queue-for-your-team/" data-testid="atlas_link">Set up queues for your team</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-queues-used-in-jira-service-management/" data-testid="atlas_link">How are queues used in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/make-queues-for-your-team/" data-testid="atlas_link">Make queues for your team</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-your-queues/" data-testid="atlas_link">Go to your queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/raise-a-request-to-put-into-your-queues/" data-testid="atlas_link">Raise a request to put into your queues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/create-service-desk-request-types/" data-testid="atlas_link"> Capture the right request details with request types</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-request-types-used-in-my-service-project/" data-testid="atlas_link">How are request types used in my service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-request-types-in-team-managed-projects/" data-testid="atlas_link">Create request types in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-request-types-in-company-managed-projects/" data-testid="atlas_link">Create request types in company-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/organize-your-request-types-into-portal-groups/" data-testid="atlas_link">Organize your request types into portal groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/using-request-type-groups-to-categorize-your-request-types/" data-testid="atlas_link">Use request type groups to categorize your request types</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/involve-the-people-who-use-your-service-project/" data-testid="atlas_link">Involve the people who use your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-your-service-project-agents-to-work-on-requests/" data-testid="atlas_link">Add your service project agents to work on requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-your-customers-so-they-can-raise-requests/" data-testid="atlas_link">Add your customers so they can raise requests</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/add-customers-and-learn-how-they-request-help/" data-testid="atlas_link">Add customers and learn how they request help</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-customers-create-requests-by-email/" data-testid="atlas_link">How customers create requests by email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-customers-send-requests-to-your-service-project/" data-testid="atlas_link">How do customers send requests to your service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/see-the-requests-lists-from-your-customers-point-of-view/" data-testid="atlas_link">See the requests list from your customers' point of view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-out-the-help-center/" data-testid="atlas_link">Check out the default help center </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-the-channels-that-customers-use-to-get-help/" data-testid="atlas_link">Customize the channels that customers use to get help</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-name-and-logo-to-your-portal/" data-testid="atlas_link">Add a name and logo to your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-an-existing-email-address-to-receive-requests/" data-testid="atlas_link">Use an existing email address to receive requests</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/visualize-trends-in-your-service-project-with-reports/" data-testid="atlas_link"> Visualize trends in your service project with reports</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-reports-used-for/" data-testid="atlas_link">What are reports used for?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-your-reports/" data-testid="atlas_link">Go to your reports</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-report-for-your-service-project/" data-testid="atlas_link">Create a custom report for your service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/" data-testid="atlas_link">Permissions for your service project and Jira site</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/" data-testid="atlas_link">How customer access settings impact project permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-global-customer-permissions/" data-testid="atlas_link">Change access settings for your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-project-customer-permissions/" data-testid="atlas_link">Change project customer permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-service-project-permissions/" data-testid="atlas_link">Change service project permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-settings-to-authenticate-your-customers/" data-testid="atlas_link">Configure settings to authenticate your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-security-levels-for-issues/" data-testid="atlas_link">Create security levels for issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/test-single-sign-on-for-customer-login/" data-testid="atlas_link">Test single sign-on for customer login</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-your-service-projects-to-meet-compliance-needs/" data-testid="atlas_link">Set up your service projects to meet compliance needs</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-safe-customer-notifications/" data-testid="atlas_link">What are safe customer notifications?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/trash-archive-restore-and-delete-service-projects/" data-testid="atlas_link">Trash, archive, restore, and delete service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/trash-and-restore-a-project/" data-testid="atlas_link">Trash and restore a project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/archive-and-restore-a-project/" data-testid="atlas_link">Archive and restore a project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/permanently-delete-a-service-project/" data-testid="atlas_link">Permanently delete a service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/track-your-feature-usage/" data-testid="atlas_link">Track your feature usage</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-feature-usage-and-how-it-works/" data-testid="atlas_link">Feature usage and how it works</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/increase-the-usage-limit-for-assets/" data-testid="atlas_link">Manage the usage limit for Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/increase-the-usage-limit-for-the-virtual-agent/" data-testid="atlas_link">Manage the usage limit for the virtual service agent </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-bill-for-extra-assisted-conversations-for-the-virtual-service/" data-testid="atlas_link">Manage your bill for Extra assisted conversations for the virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-bill-for-extra-objects-for-assets/" data-testid="atlas_link">Manage your bill for Extra objects for Assets</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-jira-service-management-for-agents/" data-testid="atlas_link">Get started with Jira Service Management for agents </a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/become-an-agent-for-your-service-project/" data-testid="atlas_link">Become an agent for your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/accept-the-invitation-and-join-your-service-project-team/" data-testid="atlas_link">Accept the invitation to join your service project team</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-your-service-project/" data-testid="atlas_link">Go to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-to-know-your-service-project-sidebar/" data-testid="atlas_link">Get to know your service project sidebar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-do-agents-do-in-jira-service-management/" data-testid="atlas_link">What do agents do in Jira Service Management?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-tools-to-work-on-customer-requests/" data-testid="atlas_link">Learn the tools to work on customer requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-out-your-queues/" data-testid="atlas_link">Check out your queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/raise-a-request-for-a-customer/" data-testid="atlas_link">Raise a request for a customer </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/dive-into-the-issue-view-of-a-customer-request/" data-testid="atlas_link"> Dive into the issue view of a customer request</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/go-to-the-issue-view-of-a-customer-request/" data-testid="atlas_link">Go to the issue view of a customer request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/see-everyone-involved-in-a-request/" data-testid="atlas_link">See everyone involved in a request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/talk-to-the-customer-or-service-project-team-members/" data-testid="atlas_link">Talk to the customer or service project team members</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/transition-an-issue-through-its-workflow/" data-testid="atlas_link">Transition an issue through its workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/close-a-request-when-you-finish-helping-a-customer/" data-testid="atlas_link">Close a request when you finish helping a customer</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/see-how-customers-send-requests-to-your-service-project/" data-testid="atlas_link">See how customers send requests to your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-out-the-online-help-center/" data-testid="atlas_link">Check out the help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-customers-an-email-address-to-send-requests-to/" data-testid="atlas_link">Give customers an email address to send requests to</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-your-knowledge-base-to-help-customers-self-service/" data-testid="atlas_link">Use your knowledge base to help customers self-service</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-knowledge-base-articles-for-your-customers/" data-testid="atlas_link">Write knowledge base articles for your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/share-articles-with-your-customers-from-the-issue-view/" data-testid="atlas_link">Share articles with your customers from the issue view</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-assets/" data-testid="atlas_link">Get started with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/assets-guide-to-itam-it-asset-management/" data-testid="atlas_link">Assets guide to ITAM (IT Asset Management)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/building-an-object-schema-for-it-assets-management-itam/" data-testid="atlas_link">Building an object schema for IT Assets Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/creating-attributes-for-it-asset-management-itam/" data-testid="atlas_link">Creating attributes for IT Asset Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-an-object-schema-for-it-asset-management-itam/" data-testid="atlas_link">Configuring an object schema for IT Asset Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/creating-an-import-structure-for-it-asset-management-itam/" data-testid="atlas_link">Creating an import structure for IT Asset Management (ITAM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/mapping-imported-data-for-it-asset-management-itam/" data-testid="atlas_link">Mapping imported data for IT Asset Management (ITAM)</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/configure-a-classic-service-project-as-an-administrator/" data-testid="atlas_link">Configure a company-managed project as an administrator</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-service-project-users-to-work-on-requests/" data-testid="atlas_link">Set up service project users to work on requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-permissions/" data-testid="atlas_link">Overview of Jira Cloud permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-team-member-roles/" data-testid="atlas_link">View team member roles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/unlicense-agents/" data-testid="atlas_link">Unlicense agents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-team-member-licenses/" data-testid="atlas_link">View team member licenses</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-agent-to-your-service-project/" data-testid="atlas_link">Add an agent to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-people-from-google-slack-or-microsoft/" data-testid="atlas_link">Add people from Google, Slack, or Microsoft</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-service-project-role-memberships/" data-testid="atlas_link">Manage service project role memberships</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-an-agent-from-a-service-project/" data-testid="atlas_link">Remove an agent from a service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/" data-testid="atlas_link">Categorize customer requests into request types</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-types-in-a-service-project/" data-testid="atlas_link">What are request types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/whats-the-difference-between-request-types-and-issue-types/" data-testid="atlas_link">What's the difference between request types and issue types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/organize-request-types-into-portal-groups/" data-testid="atlas_link">Organize request types into portal groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-can-i-do-to-help-customers-find-the-right-request-type/" data-testid="atlas_link">Help customers find the right request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/using-request-type-groups/" data-testid="atlas_link">Using request type groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-benefits-of-using-request-type-templates/" data-testid="atlas_link">The benefits of using request type templates</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/" data-testid="atlas_link">Customize a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/duplicate-a-request-type/" data-testid="atlas_link">Duplicate a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/" data-testid="atlas_link">Add or remove restrictions on request types </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/" data-testid="atlas_link">Customize the workflow statuses for a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/replace-the-workflow-of-a-request-type/" data-testid="atlas_link">Change the workflow and issue type of a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-hidden-fields-and-unsupported-fields-in-request-types/" data-testid="atlas_link">Hidden fields and unsupported fields in request types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-request-types-from-your-service-project/" data-testid="atlas_link">Delete request types from your service project</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-workflows-in-jira-service-mangement/" data-testid="atlas_link">Use workflows in Jira Service Mangement</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/changing-your-default-workflow-editor/" data-testid="atlas_link">Changing your default workflow editor </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-workflow-for-an-existing-issue-type/" data-testid="atlas_link">Create a new workflow for an existing issue type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/features-in-the-new-workflow-editor/" data-testid="atlas_link">Features in the new workflow editor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-workflows-issue-types-and-request-types-connect/" data-testid="atlas_link">How do workflows, issue types, and request types connect?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-workflows/" data-testid="atlas_link">Overview of Jira Cloud workflows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/" data-testid="atlas_link">Show a workflow transition in the portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-workflow-templates-to-replace-a-request-types-workflow/" data-testid="atlas_link">Use workflow templates to replace a request type's workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/using-the-new-workflow-editor/" data-testid="atlas_link">Using the new workflow editor</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-the-field-layout-of-your-issue-view/" data-testid="atlas_link">Customize the field layout of your issue view</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-issue-view-in-jira-service-management/" data-testid="atlas_link">About the issue view in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-edit-or-remove-field-tabs-from-an-issue-type/" data-testid="atlas_link">Add, edit, or remove field tabs from an issue type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-fields-to-a-screen/" data-testid="atlas_link">Add or change the fields of an issue type</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/triage-customer-requests-for-your-agents-with-queues/" data-testid="atlas_link">Triage customer requests for your agents with queues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-queues/" data-testid="atlas_link">What are queues?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-queue/" data-testid="atlas_link">Create a new queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-queues/" data-testid="atlas_link">Edit queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/prioritize-your-queues-by-using-groups/" data-testid="atlas_link">Prioritize your queues using groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-managing-queues-at-scale/" data-testid="atlas_link">Best practices for managing queues at scale</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-queues/" data-testid="atlas_link">Delete queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-keyboard-shortcuts-in-your-queues/" data-testid="atlas_link">Use keyboard shortcuts in your queues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/" data-testid="atlas_link">Set up an approval stage</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-approvals/" data-testid="atlas_link">What are approvals?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-approvals/" data-testid="atlas_link">Set up approval steps</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-new-custom-field-to-a-project/" data-testid="atlas_link">Add a new custom field to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/" data-testid="atlas_link">Add an approval step to a workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/" data-testid="atlas_link">Define approvers for a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/" data-testid="atlas_link">Allow customers to choose approvers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-conditional-field-to-a-service-project/" data-testid="atlas_link">Add a conditional field to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/" data-testid="atlas_link">Manage settings for approval by email and chat</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-requests-from-an-email-address/" data-testid="atlas_link">Receive requests from an email address</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/" data-testid="atlas_link">How do customers send requests by email?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-does-jira-service-management-process-email-requests/" data-testid="atlas_link">How does Jira Service Management process email requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/" data-testid="atlas_link">Receive requests from multiple email addresses in your project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-customer-permission-settings-for-email-requests/" data-testid="atlas_link">What are customer permission settings for email requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/email-process-for-pop-imap-cloud-and-other-email-types/" data-testid="atlas_link">Email process for POP, IMAP, cloud, and other email types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-how-emails-are-processed-across-service-projects/" data-testid="atlas_link">Change how emails are processed across service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/check-your-connection-to-troubleshoot-email-channel-issues/" data-testid="atlas_link">Test your custom email channel connection</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/adjust-the-global-email-settings-to-troubleshoot-email-channel-issues/" data-testid="atlas_link">Change how you process emails in global mail settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-allowlist/" data-testid="atlas_link">Manage your allowlist</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/" data-testid="atlas_link">About email logs in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-request-participants-through-email/" data-testid="atlas_link">Add request participants through email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-external-emails-to-be-added-as-comments-on-issues/" data-testid="atlas_link">Allow external emails to be added as comments on issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-suitable-request-type-for-connected-email-accounts/" data-testid="atlas_link">Choose suitable request type for connected email accounts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-new-accounts-through-email/" data-testid="atlas_link">Create new accounts through email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-all-email-request-to-the-email-channel/" data-testid="atlas_link">Disable all email requests to the email channel</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/" data-testid="atlas_link">Hide email signatures from the issue view and portals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-dmarc-authentication-for-incoming-emails/" data-testid="atlas_link">Manage DMARC authentication for incoming emails</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-blocklist/" data-testid="atlas_link">Manage your blocklist</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/switch-microsoft-and-google-email-accounts-to-oauth/" data-testid="atlas_link">Switch your Microsoft and Google email accounts to OAuth</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs/" data-testid="atlas_link">View the email processing and connectivity logs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/add-and-remove-customers/" data-testid="atlas_link">Manage your customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-service-desk-customers-and-organizations/" data-testid="atlas_link">What are service project customers and organizations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/" data-testid="atlas_link">Add a customer to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/" data-testid="atlas_link">Add customers in bulk to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-customers-name/" data-testid="atlas_link">Edit a customer's name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/" data-testid="atlas_link">Remove a customer from a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-customers-account/" data-testid="atlas_link">Delete a customer's account</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/group-customers-into-organizations/" data-testid="atlas_link">Group customers into organizations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-customers-by-organization/" data-testid="atlas_link">View customers by organization</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-customer-to-an-organization/" data-testid="atlas_link"> Add a customer to an organization</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-a-customer-from-an-organization/" data-testid="atlas_link">Remove a customer from an organization</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-an-organization-from-a-service-project/" data-testid="atlas_link">Remove an organization from a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/" data-testid="atlas_link">Add an organization to a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-customer-organizations-using-jira-product-settings/" data-testid="atlas_link">Manage customer organizations using Jira product settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-customers-into-organizations/" data-testid="atlas_link">Use email domains to automatically group customers into organizations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-organization-from-a-site/" data-testid="atlas_link">Delete an organization from a site</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/" data-testid="atlas_link">Collect requests from anywhere with an embeddable widget</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/" data-testid="atlas_link">Embed a widget onto a web page</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-anyone-to-view-knowledge-base-articles/" data-testid="atlas_link">Allow anyone to view knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-the-widget/" data-testid="atlas_link">Use the virtual agent in the widget</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/" data-testid="atlas_link">Set up your help centers and portals</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-help-center/" data-testid="atlas_link">What is a help center?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-portal-and-help-center/" data-testid="atlas_link">What is a portal?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-help-resources/" data-testid="atlas_link">What are help resources?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-manage-help-centers/" data-testid="atlas_link">Create and manage help centers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-portal/" data-testid="atlas_link">Set up your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-and-manage-help-center-access/" data-testid="atlas_link">Set up and manage help center access</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-and-manage-portal-access/" data-testid="atlas_link">Set up and manage portal access</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/invite-customers-to-your-help-centers-and-portals/" data-testid="atlas_link">Invite customers to your help centers and portals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/" data-testid="atlas_link">Add links to external resources in your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-request-participants-through-the-portal/" data-testid="atlas_link">Add request participants through the help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-service-projects-to-a-help-center/" data-testid="atlas_link">Link service projects to a help center</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/" data-testid="atlas_link">Customize your help centers and portals</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-can-i-customize-about-the-help-center/" data-testid="atlas_link">Customize your help centers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/brand-your-portal/" data-testid="atlas_link">Customize a portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/brand-your-help-center/" data-testid="atlas_link">Brand your help centers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/" data-testid="atlas_link">Add a login message in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-announcement-to-the-portal/" data-testid="atlas_link">Add an announcement to a help center or portal </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/curate-content-in-a-help-center/" data-testid="atlas_link">Curate content in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/group-help-content-in-your-portal/" data-testid="atlas_link">Group help content in your portal </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/" data-testid="atlas_link">Edit the home page layout in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-manage-topics-in-your-help-center/" data-testid="atlas_link">Create and manage topics in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-visibility-of-topics-in-your-help-center/" data-testid="atlas_link">Manage visibility of topics in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/feature-service-projects-in-your-help-center/" data-testid="atlas_link">Feature and organize portals in a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-portals-from-your-help-center/" data-testid="atlas_link">Hide portals from a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/" data-testid="atlas_link">Customize your customers' requests list</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/" data-testid="atlas_link">Set up a knowledge base so customers can serve themselves</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-knowledge-base/" data-testid="atlas_link">What is a knowledge base?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/" data-testid="atlas_link">Set up your knowledge base</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-confluence-to-set-up-knowledge-base/" data-testid="atlas_link">Add Confluence to set up knowledge base</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/" data-testid="atlas_link">Link Confluence spaces to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-knowledge-base-permissions/" data-testid="atlas_link">Manage knowledge base permissions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/unlink-confluence-spaces-from-your-service-project/" data-testid="atlas_link">Unlink knowledge base spaces from your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/" data-testid="atlas_link">Manage who can view and edit your knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/restrict-access-to-knowledge-base-articles/" data-testid="atlas_link">Restrict access to knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-who-can-view-spaces-from-confluence-server-sites/" data-testid="atlas_link">Manage who can view spaces from Confluence server sites</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/restrict-access-to-articles-from-confluence-server-sites/" data-testid="atlas_link">Restrict access to articles from Confluence server sites</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-my-knowledge-base-articles-performing/" data-testid="atlas_link">Find out how your knowledge base articles are performing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-article-suggestions-in-request-forms/" data-testid="atlas_link">Set up article suggestions in request forms</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-public-access-to-spaces-on-linked-confluence-site/" data-testid="atlas_link">Configure public access to spaces on linked Confluence site</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/authenticate-portal-users-to-access-knowledge-base-articles/" data-testid="atlas_link">Authenticate portal users to access knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-confluence-product-access-for-users-in-your-site/" data-testid="atlas_link">Remove Confluence product access for users in your site</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/" data-testid="atlas_link">Set up notifications for your customers and team</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/" data-testid="atlas_link">What notifications do my customers and team receive?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/" data-testid="atlas_link">Change the look and feel of customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/" data-testid="atlas_link">Create and edit the content of your customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-how-your-customers-access-attachments/" data-testid="atlas_link">Choose how your customers access attachments</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-how-customer-notifications-display-the-sender-name/" data-testid="atlas_link">Choose how customer notifications display the sender name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/send-notifications-from-a-custom-domain-email-address/" data-testid="atlas_link">Send notifications from a custom domain email address</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-customer-notification-logs-for-your-service-project/" data-testid="atlas_link">View customer notification logs for your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-service-project-notifications-for-internal-users/" data-testid="atlas_link">Disable service project notifications for internal users</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-html-or-plain-text-for-customer-notifications/" data-testid="atlas_link">Choose HTML or plain text for customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-configuring-your-customer-notifications/" data-testid="atlas_link">Best practices for configuring your customer notifications</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-and-manage-requests-in-chat/" data-testid="atlas_link">Receive and manage requests in Slack or Microsoft Teams</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-chat/" data-testid="atlas_link">What is chat?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-chat/" data-testid="atlas_link">Set up chat in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-in-slack/" data-testid="atlas_link">Create issues in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-on-issues-in-slack/" data-testid="atlas_link">Work on issues in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-chat-settings/" data-testid="atlas_link">Manage chat settings for Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/" data-testid="atlas_link">Set up chat in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/" data-testid="atlas_link">Create issues in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-on-issues-in-microsoft-teams/" data-testid="atlas_link">Work on issues in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-chat-settings-for-microsoft-teams/" data-testid="atlas_link">Manage chat settings for Microsoft Teams</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-rules-to-automate-repetitive-tasks/" data-testid="atlas_link">Set up rules to automate repetitive tasks</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-legacy-automation/" data-testid="atlas_link">What is Legacy automation?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/available-preset-automation-rules/" data-testid="atlas_link">Available preset automation rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-preset-automation-rule/" data-testid="atlas_link">Add a preset automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-preset-automation-rule/" data-testid="atlas_link">Edit a preset automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-automation-rule/" data-testid="atlas_link">Create a custom automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/when-if-and-then-statements/" data-testid="atlas_link">When, if, and then statements</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-an-automation-rule/" data-testid="atlas_link">Disable an automation rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/debug-automation-rules-in-the-log/" data-testid="atlas_link">Debug automation rules in the log</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automation-log-details/" data-testid="atlas_link">Automation log details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/advanced-automation-rule-options/" data-testid="atlas_link">Advanced automation rule options</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/try-one-of-our-common-automation-recipes/" data-testid="atlas_link">Try one of our common automation recipes</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automatically-approve-requests/" data-testid="atlas_link">Automatically approve requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-linked-issue-automated-rules/" data-testid="atlas_link">Automatically update agents about a linked issue's progress</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automatically-comment-to-share-knowledge-base-articles/" data-testid="atlas_link">Automatically comment to share knowledge base articles</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/discover-new-trends-with-service-project-reports/" data-testid="atlas_link">Discover new trends with service project reports</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-default-reports/" data-testid="atlas_link">What are default reports?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-custom-reports/" data-testid="atlas_link">What are custom reports?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-custom-report/" data-testid="atlas_link">Create a new custom report</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-custom-report/" data-testid="atlas_link">Edit a custom report</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-report-series/" data-testid="atlas_link"> What is a report series?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-reports-to-a-dashboard/" data-testid="atlas_link">Add reports to a dashboard</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/create-service-level-agreements-slas/" data-testid="atlas_link">Create service level agreements (SLAs) to manage goals</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-format-display/" data-testid="atlas_link">Set up SLA format display</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/auto-close-incidents-after-they-are-resolved/" data-testid="atlas_link">Auto-close incidents after they are resolved</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/auto-close-resolved-service-requests/" data-testid="atlas_link">Auto-close resolved service requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-sla/" data-testid="atlas_link">Create an SLA</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-calendars/" data-testid="atlas_link">Set up SLA calendars</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-conditions/" data-testid="atlas_link">Set up SLA conditions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sla-goals/" data-testid="atlas_link">Set up SLA goals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-priority-to-group-sla-goals/" data-testid="atlas_link">Use priority to group SLA goals</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-slas/" data-testid="atlas_link">What are SLAs? </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-jira-query-language-jql-to-create-service-level-agreements-slas/" data-testid="atlas_link">Use Jira Query Language to create service level agreements</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-structure-your-sla-goals-around-priority-using-jql/" data-testid="atlas_link">How to structure your SLA goals around priority using JQL</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-jql-queries-for-slas/" data-testid="atlas_link">Write JQL queries for SLAs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/" data-testid="atlas_link">Collect customer satisfaction on your team's performance</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/" data-testid="atlas_link">What are customer satisfaction (CSAT) surveys ?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/" data-testid="atlas_link">Track customer satisfaction feedback trends</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/provide-help-in-multiple-languages/" data-testid="atlas_link">Provide help in multiple languages</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-language-support/" data-testid="atlas_link">What is language support?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/why-change-the-customer-portal-default-language-to-match-the-customers/" data-testid="atlas_link">Add languages to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-translations-kept-up-to-date/" data-testid="atlas_link">Keep your translations up to date</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/review-update-or-add-translations-for-email-templates/" data-testid="atlas_link">Add, update or review translations for email templates</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/review-or-update-translations-for-custom-content/" data-testid="atlas_link">Manage translations for custom content</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/let-customers-know-how-to-set-their-language-preference/" data-testid="atlas_link">Help customers set their language preferences</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/stop-supporting-a-language/" data-testid="atlas_link">Stop supporting a language</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-your-service-projects-default-language/" data-testid="atlas_link">Change your service project's default language</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/keep-track-of-your-teams-items-with-asset-management/" data-testid="atlas_link">Keep track of your team's items with asset management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-asset-management/" data-testid="atlas_link">What is asset management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/install-an-asset-management-app/" data-testid="atlas_link">Install an asset management app</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-an-asset-to-an-issue/" data-testid="atlas_link">Link an asset to an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-customers-permission-to-link-assets-from-the-help-center/" data-testid="atlas_link">Customer permission to link assets from a help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/filter-asset-search-results/" data-testid="atlas_link">Filter asset search results</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-of-the-linked-asset-field/" data-testid="atlas_link">Change the name of the linked asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-additional-asset-fields/" data-testid="atlas_link">Add additional external asset platform fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-an-asset-field/" data-testid="atlas_link">Hide an asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-asset-field/" data-testid="atlas_link">Delete an asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/uninstall-your-asset-management-app/" data-testid="atlas_link">Uninstall your asset management app</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/integrate-your-service-project-with-other-products-and-apps/" data-testid="atlas_link">Integrate your service project with other products and apps</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-jira-service-management-cloud-with-zapier/" data-testid="atlas_link">Integrate Jira Service Management Cloud with Zapier</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-products/" data-testid="atlas_link">Overview of Jira Cloud products</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-jira-cloud-for-slack/" data-testid="atlas_link">Integrate Jira Cloud and Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-jira-cloud-for-sheets/" data-testid="atlas_link">Use Jira Cloud for Sheets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-jira-cloud-with-confluence/" data-testid="atlas_link">Integrate Jira Cloud with Confluence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/" data-testid="atlas_link">Connect Jira Service Management Cloud to AWS Service Catalog</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/give-your-team-access-to-additional-features/" data-testid="atlas_link">Give your team access to additional features</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-feature-lab/" data-testid="atlas_link">What is the feature lab?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-similar-requests/" data-testid="atlas_link">Find similar issues in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-services-alerts-and-on-call-to-your-navigation-sidebar/" data-testid="atlas_link">Add Services, Alerts, and On-call to your navigation sidebar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-internal-accounts-to-request-a-service-project/" data-testid="atlas_link">Allow internal accounts to request a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/" data-testid="atlas_link">Choose default request types for your issue types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-opsgenies-incoming-call-routing/" data-testid="atlas_link">Use Opsgenie's incoming call routing</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/" data-testid="atlas_link">Reply faster to your customers with canned responses</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-canned-response/" data-testid="atlas_link">Create a canned response</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/insert-a-canned-response/" data-testid="atlas_link">Insert a canned response</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-or-delete-a-canned-response/" data-testid="atlas_link">Edit or delete a canned response</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-creating-canned-responses/" data-testid="atlas_link">Best practices for creating canned responses</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-personal-signature-with-canned-responses/" data-testid="atlas_link">Create personal signature with canned responses</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/protect-your-teams-data/" data-testid="atlas_link">Protect your team's data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-a-default-classification-level-for-requests/" data-testid="atlas_link">Set a default classification level for requests</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-and-administer-team-managed-service-desk-projects/" data-testid="atlas_link">Manage and administer team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/" data-testid="atlas_link">Learn how company-managed and team-managed projects differ</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects/" data-testid="atlas_link">What are Jira Service Management team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-tell-if-im-in-a-classic-and-next-gen-project/" data-testid="atlas_link">Is my project company-managed or team-managed?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/project-configuration-in-classic-and-next-gen-projects/" data-testid="atlas_link">What makes the set up of team-managed projects different?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/issue-and-request-types-in-classic-and-next-gen-projects/" data-testid="atlas_link">How issue and request types differ in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/workflows-in-classic-and-next-gen-projects/" data-testid="atlas_link">How do company and team-managed workflows differ? </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-role-of-admins-in-classic-and-next-gen-projects/" data-testid="atlas_link">How does the role of admins change in team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-differences-in-classic-and-next-gen-approvals/" data-testid="atlas_link">Approvals in company and team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/" data-testid="atlas_link">Migrate between team-managed and company-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-access-to-team-managed-service-projects/" data-testid="atlas_link">Manage access to team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience/" data-testid="atlas_link">Enable or disable team-managed service projects on your site</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-permissions-in-team-managed-service-projects/" data-testid="atlas_link">Overview of permissions in team-managed service projects</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-and-delete-team-managed-service-projects/" data-testid="atlas_link">Create, edit, and delete team-managed service projects</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-how-people-access-your-team-managed-service-project/" data-testid="atlas_link">Manage how people access your team-managed service project</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-request-types-in-team-managed-projects/" data-testid="atlas_link">Manage request types in team-managed projects</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-an-online-portal-to-receive-requests-in-next-gen/" data-testid="atlas_link">Set up help centers and portals in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-portal-access-in-team-managed-projects/" data-testid="atlas_link">Set up portal access in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-who-has-permission-to-send-requests-in-your-portal-in-next-gen/" data-testid="atlas_link">Set who has permission to send requests to your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-customer-portal-in-team-managed-projects/" data-testid="atlas_link">Customize a portal in your team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-help-center-in-team-managed-service-projects/" data-testid="atlas_link">Customize help centers in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-announcements-to-your-portal-or-help-center/" data-testid="atlas_link">Add announcements to your portal or help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/group-request-types-in-the-portal-in-team-managed-projects/" data-testid="atlas_link">Group request types in the portal in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-agents-permission-to-add-announcements-in-next-gen/" data-testid="atlas_link">Let agents add announcements in team-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-requests-from-an-email-in-next-gen-service-projects/" data-testid="atlas_link">Receive requests from emails in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-request-participants-by-email-in-team-managed-projects/" data-testid="atlas_link">Add request participants by email in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-custom-email-account-in-team-managed-projects/" data-testid="atlas_link">Add a custom email account in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-edit-and-delete-domains-from-the-allowlist/" data-testid="atlas_link">Manage domains on your allowlist</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-domains-and-email-addresses-on-your-blocklist/" data-testid="atlas_link">Manage domains and email addresses on your blocklist</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/customize-request-fields-in-next-gen-service-projects/" data-testid="atlas_link">Customize request fields in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/available-custom-fields-for-team-managed-service-projects/" data-testid="atlas_link">Available custom fields for team-managed service projects</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-people-from-your-team-managed-service-project/" data-testid="atlas_link">Add or remove people from your team-managed service project</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/add-and-remove-customers-in-your-service-project/" data-testid="atlas_link">Add and remove customers in your service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-customers-and-organizations-in-your-service-project/" data-testid="atlas_link">What are customers and organizations in your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-customer-to-a-team-managed-service-project/" data-testid="atlas_link">Add a customer to a team-managed service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-a-customer-from-a-team-managed-service-project/" data-testid="atlas_link">Remove a customer from a team-managed service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-account-for-a-customer/" data-testid="atlas_link">Delete account for a customer</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-how-work-flows-in-your-team-managed-service-project/" data-testid="atlas_link">Manage how work flows in your team-managed service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-and-delete-statuses-in-team-managed-projects/" data-testid="atlas_link">Create, edit, and delete statuses in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-workflow-rules-in-team-managed-service-projects/" data-testid="atlas_link">Manage workflow rules in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-transitions-in-team-managed-service-projects/" data-testid="atlas_link">Manage transitions in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/available-workflow-rules-in-team-managed-service-projects/" data-testid="atlas_link">Available workflow rules in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-different-workflow-rule-types/" data-testid="atlas_link">What are the different workflow rule types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-requests-to-new-statuses-while-updating-your-workflow/" data-testid="atlas_link">Move requests to new statuses while updating your workflow</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-notifications-in-team-managed-projects/" data-testid="atlas_link">Set up notifications in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/who-receives-notifications-for-team-managed-requests/" data-testid="atlas_link">Who receives notifications for team-managed requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-your-default-email-notification-style-in-team-managed/" data-testid="atlas_link">Choose your default email notification style</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-notifications-for-internal-users-in-next-gen/" data-testid="atlas_link">Disable team-managed notifications for internal users</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-customer-notification-in-next-gen/" data-testid="atlas_link">Edit a team-managed customer notification</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/" data-testid="atlas_link">Set up how your customers access attachments</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/choose-how-notifications-display-the-email-sender-name/" data-testid="atlas_link">Choose how notifications display the email sender name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-customer-notifications-in-next-gen-service-desks/" data-testid="atlas_link">Customize the style of team-managed customer notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/" data-testid="atlas_link">Customize internal notifications in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/send-notification-emails-from-your-own-domain-in-next-gen/" data-testid="atlas_link">Send notification emails from your own domain</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-a-knowledge-base-in-team-managed-service-desks/" data-testid="atlas_link">Set up a knowledge base in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/unlink-linked-confluence-spaces-in-team-managed-projects/" data-testid="atlas_link">Unlink Confluence spaces in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/see-how-your-knowledge-base-articles-are-performing/" data-testid="atlas_link">See how your knowledge base articles are performing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-permission-to-link-assets-from-a-team-managed-help-center/" data-testid="atlas_link">Give permission to link assets from help center</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-automation-rules-for-tasks-in-team-managed-projects/" data-testid="atlas_link">Use automation rules for tasks in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-when-if-and-then-statements-work-for-automation/" data-testid="atlas_link">How do when, if, and then statements work for automation?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-preset-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Add a preset automation rule in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Create a custom automation rule in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-an-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Edit an automation rule in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-an-automation-rule-in-team-managed-projects/" data-testid="atlas_link">Disable an automation rule in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/debug-automation-rules-with-the-log-in-team-managed-projects/" data-testid="atlas_link">Debug automation rules with log in team-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/how-are-approvals-used-in-team-managed-projects/" data-testid="atlas_link">Manage approvals in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-approvals-in-team-managed-projects/" data-testid="atlas_link">About approvals in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-approval-to-a-request-type-in-team-managed-projects/" data-testid="atlas_link">Add an approval step in team-managed service projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-assets-in-your-next-gen-project/" data-testid="atlas_link">Manage assets in your team-managed service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/install-an-asset-management-app-for-team-managed-projects/" data-testid="atlas_link">Install an asset management app for team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-an-asset-to-a-request-in-team-managed-projects/" data-testid="atlas_link">Link an asset to a request in team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-of-a-linked-asset-field-in-team-managed-projects/" data-testid="atlas_link">Change the name of a linked asset field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-asset-field-in-team-managed-service-projects/" data-testid="atlas_link">Delete an asset field in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/uninstall-an-asset-management-app-for-team-managed-projects/" data-testid="atlas_link">Uninstall an asset management app for team-managed projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/hide-an-asset-field-in-team-managed-service-projects/" data-testid="atlas_link">Hide an asset field in team-managed service projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/support-multiple-languages-in-team-managed-projects/" data-testid="atlas_link">Support multiple languages in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-language-in-next-gen-service-desks/" data-testid="atlas_link">Add a language in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-language-translations-in-team-managed-service-projects/" data-testid="atlas_link">Edit language translations in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/keep-languages-up-to-date-in-next-gen-service-desks/" data-testid="atlas_link">Keep languages up to date in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/stop-supporting-a-language-in-next-gen-service-desks/" data-testid="atlas_link">Stop supporting a language in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-languages-to-your-next-gen-service-desk/" data-testid="atlas_link">What is language support in team-managed service projects?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/visualize-trends-with-reports-in-team-managed-projects/" data-testid="atlas_link">Visualize trends with reports in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-reports-in-team-managed-service-projects/" data-testid="atlas_link">What are reports in team-managed service projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-default-reports-in-team-managed-projects/" data-testid="atlas_link">What are default reports in team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-custom-reports-in-team-managed-projects/" data-testid="atlas_link">What are custom reports in team-managed projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-custom-report-in-team-managed-service-project/" data-testid="atlas_link">Create a custom report in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-custom-report-in-team-managed-service-projects/" data-testid="atlas_link">Edit a custom report in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/export-reports-in-team-managed-service-projects/" data-testid="atlas_link">Export reports in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-report-series-in-team-managed-service-projects/" data-testid="atlas_link">What is a report series in team-managed service projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-reports-to-a-dashboard-in-team-managed-service-projects/" data-testid="atlas_link">Add reports to a dashboard in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-report-in-team-managed-service-projects/" data-testid="atlas_link">Delete a report in team-managed service projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-metrics-in-team-managed/" data-testid="atlas_link">Collect CSAT metrics in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/turn-on-customer-feedback-in-team-managed-service-projects/" data-testid="atlas_link">Turn on customer feedback in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/visualize-customer-feedback-in-team-managed-service-projects/" data-testid="atlas_link">Visualize customer feedback in team-managed projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-service-level-agreements-slas-in-team-managed-service-desks/" data-testid="atlas_link">Use service level agreements in team-managed projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-sla-calendar-in-team-managed-service-projects/" data-testid="atlas_link">Create a new SLA calendar in team-managed service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-edit-slas-in-team-managed-service-projects/" data-testid="atlas_link">Create and edit SLAs in team-managed service projects</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/discover-it-service-management-itsm/" data-testid="atlas_link">Discover IT service management (ITSM)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-started-with-itsm-early-access/" data-testid="atlas_link">Get started with IT service management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/test-explore-and-learn-with-your-sample-space/" data-testid="atlas_link">Test, explore, and learn with your sample space</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-an-itsm-project/" data-testid="atlas_link">Set up an IT service management project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/can-i-move-my-existing-project-to-the-new-itsm-template/" data-testid="atlas_link">Can I move my existing project to the ITSM template?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-itsm-category-to-any-of-your-service-projects/" data-testid="atlas_link">Add a work category to any of your service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/" data-testid="atlas_link">Remove a work category from your service project </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-compatible-and-incompatible-issue-types/" data-testid="atlas_link">What are compatible and incompatible issue types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/make-an-issue-type-compatible-with-an-itsm-category/" data-testid="atlas_link">Make an issue type compatible with an ITSM work category</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/learn-about-the-it-service-management-template/" data-testid="atlas_link">Learn about the IT service management template</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/updating-your-incident-problem-and-change-management-capabilities/" data-testid="atlas_link">Updating your incident, problem, and change management capabilities</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-request-types-and-ticket-categories/" data-testid="atlas_link">Manage your request types and ITSM categories</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-ticket-categories/" data-testid="atlas_link">What are work categories?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-categories-work-in-it-service-management-projects/" data-testid="atlas_link">Using work categories in IT service management projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-types-in-itsm/" data-testid="atlas_link">What are request types in IT service management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/resolve-an-itsm-request/" data-testid="atlas_link">Resolve an ITSM request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/" data-testid="atlas_link">Assign, unassign, or move request types from a work category</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-default-system-issue-types/" data-testid="atlas_link">What are default [System] issue types?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-channels/" data-testid="atlas_link">What are request channels?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-unassigned-request-types/" data-testid="atlas_link">What are unassigned request types? </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-service-requests/" data-testid="atlas_link">Manage your service requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-service-requests/" data-testid="atlas_link">What are service requests?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-incidents/" data-testid="atlas_link">Manage your incidents</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-incidents/" data-testid="atlas_link">What are incidents?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-major-incidents/" data-testid="atlas_link">What are major incidents?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/escalate-an-incident/" data-testid="atlas_link">Escalate an incident to Opsgenie</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-slas-in-incidents/" data-testid="atlas_link">Set SLAs in incidents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-incident-timeline/" data-testid="atlas_link">What is the incident timeline?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-chat-and-video-tools-to-resolve-incidents-as-a-team/" data-testid="atlas_link">Use chat and video tools to resolve incidents as a team</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-incident-command-center-icc/" data-testid="atlas_link">What are incident conference calls?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/" data-testid="atlas_link">Create chat channel and video conference for an incident</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-a-new-slack-workspace-to-your-service-project/" data-testid="atlas_link">Connect Slack with Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/" data-testid="atlas_link">Connect Microsoft Teams with Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-zoom-to-your-service-project/" data-testid="atlas_link">Connect Zoom to your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-the-responders-panel-from-your-service-project/" data-testid="atlas_link">Add or remove the responders field from your service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-the-opsgenie-stakeholder-role-works-in-unmerged-accounts/" data-testid="atlas_link">How the Opsgenie stakeholder role works in unmerged accounts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-alert-notifications/" data-testid="atlas_link">Set up your alert notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/" data-testid="atlas_link">Add and manage incident stakeholders</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-missing-features-to-an-incident/" data-testid="atlas_link">Add missing features to an incident</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/mark-an-incident-as-major/" data-testid="atlas_link">Mark an incident as major</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-incident-investigation/" data-testid="atlas_link">What is incident investigation?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-and-manage-incident-responders/" data-testid="atlas_link">Add and manage incident responders</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sync-incident-details-with-responder-alerts/" data-testid="atlas_link">Create responder alerts with incident details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/find-related-resources-with-atlassian-intelligence/" data-testid="atlas_link">Find related resources with Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-incident-timeline-in-slack/" data-testid="atlas_link">Create incident timeline in Slack </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/summarize-incident-in-slack/" data-testid="atlas_link">Summarize incident in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alert-priorities/" data-testid="atlas_link">What are alert priorities?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-linked-alerts/" data-testid="atlas_link">What are linked alerts?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-responder-alerts/" data-testid="atlas_link">What are responder alerts?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-assets-schemas-with-incidents/" data-testid="atlas_link">Connect Assets schemas with incidents</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-problems/" data-testid="atlas_link">Manage your problems</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-problems/" data-testid="atlas_link">What are problems?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-changes/" data-testid="atlas_link">Manage your changes</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-change-management/" data-testid="atlas_link">What is change management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-changes/" data-testid="atlas_link">What are changes?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-your-change-management-deployment-pipeline/" data-testid="atlas_link">Configure your change management deployment pipeline</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automate-change-management-with-jenkins/" data-testid="atlas_link">Automate change management with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-jira-service-management-with-jenkins/" data-testid="atlas_link">Link Jira Service Management with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-deployment-gating/" data-testid="atlas_link">What is deployment gating?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-deployment-gating/" data-testid="atlas_link">Set up deployment gating</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/" data-testid="atlas_link">Use deployment gating with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-tracking-with-jenkins/" data-testid="atlas_link">Use deployment tracking with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-management-automation-rules/" data-testid="atlas_link">Change management automation rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-automation-rules-for-change-management/" data-testid="atlas_link">Create automation rules for change management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/coordinate-changes-with-a-calendar/" data-testid="atlas_link">Coordinate changes with Team Calendars for Confluence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disconnect-a-service/" data-testid="atlas_link">Disconnect a service</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-gating-with-github/" data-testid="atlas_link"> Use deployment gating with GitHub</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-a-service-from-the-affected-services-field/" data-testid="atlas_link">Add or remove a service from the affected services field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-github-repositories-with-jira-service-management/" data-testid="atlas_link">Connect GitHub repositories with Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-reschedule-change-requests-in-the-change-calendar/" data-testid="atlas_link">Create, edit, or delete change requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-deployment-tracking/" data-testid="atlas_link">Set up deployment tracking</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/" data-testid="atlas_link">What are risk insights in change management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-change-calendar/" data-testid="atlas_link">What is the change calendar?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/" data-testid="atlas_link">Show change requests on the change calendar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-change-windows/" data-testid="atlas_link">What are change windows?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/" data-testid="atlas_link">Create, edit, or delete change windows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/connect-assets-schemas-with-changes/" data-testid="atlas_link">Connect Assets schemas with changes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-gating-with-gitlab/" data-testid="atlas_link">Use deployment gating with GitLab</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-deployment-tracking-with-gitlab/" data-testid="atlas_link">Use deployment tracking with GitLab</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-post-incident-reviews/" data-testid="atlas_link">Manage your post-incident reviews</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-post-incident-reviews/" data-testid="atlas_link">What are post-incident reviews?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/post-incident-review-best-practices/" data-testid="atlas_link">Post-incident review best practices</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-publish-a-post-incident-review/" data-testid="atlas_link">Create and publish a post-incident review</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-post-incident-review-using-atlassian-intelligence/" data-testid="atlas_link">Create a post-incident review using Atlassian Intelligence</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-services/" data-testid="atlas_link">Manage your services</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-services/" data-testid="atlas_link">What are services?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-or-delete-a-service/" data-testid="atlas_link">Edit or delete a service</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-service-tiers/" data-testid="atlas_link">What are service tiers?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-remove-a-service-relationship/" data-testid="atlas_link">Remove a service relationship</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-service-relationship/" data-testid="atlas_link">Add a service relationship</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-service/" data-testid="atlas_link">Create a service</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/synchronize-your-services-with-compass/" data-testid="atlas_link">Synchronize your services with Compass</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-or-edit-an-itsm-report/" data-testid="atlas_link">Create or edit an ITSM report</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-customers-and-organizations/" data-testid="atlas_link">Manage your customers and organizations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-customer-service-management/" data-testid="atlas_link">What is customer service management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-customer-detail-fields/" data-testid="atlas_link">Manage customer detail fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-organization-detail-fields/" data-testid="atlas_link">Manage organization detail fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-customer-and-organization-details/" data-testid="atlas_link">Import customer and organization details through API or CSV</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-customer-context-on-issues/" data-testid="atlas_link">Get customer context on issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-queues-based-on-customer-details/" data-testid="atlas_link">Create queues based on customer details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-sla-goals-based-on-customer-details/" data-testid="atlas_link">Create SLA goals based on customer details</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-products-and-entitlements/" data-testid="atlas_link">About products and entitlements</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-product-entitlements-for-your-customers/" data-testid="atlas_link">Create product entitlements for your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-product-entitlement-details-on-issues/" data-testid="atlas_link">Show product entitlement details on issues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-developer-escalations/" data-testid="atlas_link">Manage your developer escalations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/escalate-an-issue-to-developers/" data-testid="atlas_link">Escalate an issue to developers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-developer-escalations/" data-testid="atlas_link">Set up developer escalations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/viewing-developer-escalations/" data-testid="atlas_link">Viewing developer escalations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-developer-escalations/" data-testid="atlas_link">What are developer escalations?</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/help-customers-as-a-service-project-agent/" data-testid="atlas_link">Help customers as a service project agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/work-on-customer-requests/" data-testid="atlas_link">Work on customer requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/summarize-an-issues-comments-using-atlassian-intelligence/" data-testid="atlas_link">Summarize an issue's details using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/draft-replies-for-your-customers-using-atlassian-intelligence/" data-testid="atlas_link">Draft replies for your customers using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/" data-testid="atlas_link">Raise a request on behalf of a customer</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-request-participants/" data-testid="atlas_link">What are request participants? </a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-incoming-requests-with-queues/" data-testid="atlas_link">Manage your incoming requests with queues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/star-your-favourite-queues/" data-testid="atlas_link">Star your favourite queues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sort-requests-within-a-queue/" data-testid="atlas_link">Sort requests within a queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-requests-from-your-queue/" data-testid="atlas_link">Assign requests from your queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-workflow-status-from-your-queue/" data-testid="atlas_link">Update workflow status from your queue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-comments-to-multiple-requests-at-the-same-time/" data-testid="atlas_link">Add comments to multiple requests at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assign-multiple-requests-at-the-same-time/" data-testid="atlas_link">Assign multiple issues at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-multiple-requests-at-the-same-time/" data-testid="atlas_link">Delete multiple requests at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/transition-multiple-requests-at-the-same-time/" data-testid="atlas_link">Transition and approve multiple requests at once</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-the-request-types-of-issues-using-atlassian-intelligence/" data-testid="atlas_link">Update the request types of issues using Atlassian Intelligence</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/write-and-share-knowledge-base-articles/" data-testid="atlas_link">Write and share effective knowledge base articles</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-knowledge-base-articles/" data-testid="atlas_link">Create knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-templates-to-create-articles/" data-testid="atlas_link">Use templates to create articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/address-knowledge-gaps-with-suggested-topics/" data-testid="atlas_link">Address knowledge gaps with suggested topics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-a-list-of-your-drafts/" data-testid="atlas_link">Manage your drafts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/categorize-knowledge-base-articles/" data-testid="atlas_link">Categorize knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-knowledge-base-article-category/" data-testid="atlas_link">Edit and delete a knowledge base category</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-labels-to-knowledge-base-articles/" data-testid="atlas_link">Add labels to knowledge base articles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/share-knowledge-base-articles-with-customers-in-a-request/" data-testid="atlas_link"> Share knowledge base articles with customers</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/view-service-level-agreements-slas/" data-testid="atlas_link">View service level agreements (SLAs)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-slas-and-how-do-i-view-them-in-my-service-project/" data-testid="atlas_link">What are SLAs and how do I view them in my service project?</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/changes-to-requests-in-the-new-issue-view/" data-testid="atlas_link">About the issue view in Jira Service Management</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/resolve-requests-from-the-new-issue-view-in-classic-projects/" data-testid="atlas_link">Use the issue view in company-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-new-issue-view-in-jira-service-management/" data-testid="atlas_link">About the issue view in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/update-issue-details-from-the-new-issue-view/" data-testid="atlas_link">Update issue details from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-new-issue-view/" data-testid="atlas_link">Move an issue through its workflow from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-subtasks-issues-and-pages-from-the-new-issue-view/" data-testid="atlas_link">Link subtasks, issues, and pages from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/watch-and-share-issues-from-the-new-issue-view/" data-testid="atlas_link">Watch, vote, share and comment from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/talk-to-the-customer-or-team-members-from-the-new-issue-view/" data-testid="atlas_link">Talk to the customer or team members from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/approve-or-decline-a-request-from-the-new-issue-view/" data-testid="atlas_link">Approve or decline a request from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/clone-a-request/" data-testid="atlas_link">Clone a request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/respond-with-an-article-from-the-issue-view/" data-testid="atlas_link">Respond with an article from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-date-and-time-formats-work-in-the-issue-view/" data-testid="atlas_link">How do date and time formats work in the issue view?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-different-types-of-activity-on-a-request/" data-testid="atlas_link">View the different types of activity on an issue</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/resolve-requests-from-the-issue-view-in-next-gen-service-desks/" data-testid="atlas_link">Use the issue view in team-managed service projects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-issues-pages-and-app-content-from-the-issue-view/" data-testid="atlas_link">Link issues, pages, and app content from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/watch-and-share-issues-from-the-issue-view/" data-testid="atlas_link">Watch, share and comment from the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-issue-view/" data-testid="atlas_link">Move an issue through its workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/classify-a-request/" data-testid="atlas_link">Classify a request</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-jira-service-management/" data-testid="atlas_link">Best practices for teams using Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-it-teams-using-jira-service-management/" data-testid="atlas_link">Best practices for IT teams using Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-is-a-service-catalogue-used-in-my-it-service-project/" data-testid="atlas_link">How is a service catalogue used in my IT service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-is-itil-used-in-jira-service-management/" data-testid="atlas_link">How is ITIL used in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/which-service-project-workflows-help-teams-work-better/" data-testid="atlas_link">Which service project workflows help teams work better?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-i-help-customers-serve-themselves-with-a-knowledge-base/" data-testid="atlas_link">Help customers serve themselves with a knowledge base</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-change-management/" data-testid="atlas_link">Best practices for change management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-change-calendar-to-manage-change-requests/" data-testid="atlas_link">Use the change calendar to manage change requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-you-set-the-time-limit-for-reviewing-normal-changes/" data-testid="atlas_link">How do you set the time limit for reviewing normal changes?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/designate-your-approvers/" data-testid="atlas_link">Request approval from Change Advisory Board (CAB) members</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enforce-an-approval-step-for-change-reviews/" data-testid="atlas_link">Enforce an approval step for change reviews</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/auto-approve-standard-changes/" data-testid="atlas_link">Auto-approve standard changes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remind-change-reviewers-automatically/" data-testid="atlas_link">Remind change reviewers automatically</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-default-change-management-workflow/" data-testid="atlas_link">Customize the default change management workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/default-form-fields-for-change-requests/" data-testid="atlas_link">Default form fields for change requests</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-change-management-workflow-in-service-projects/" data-testid="atlas_link">What is the change management workflow in service projects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enforce-an-approval-step/" data-testid="atlas_link">Enforce an approval step</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-incident-management/" data-testid="atlas_link">Best practices for incident management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-incident-management-workflow-for-service-projects/" data-testid="atlas_link">The incident management workflow for service projects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/default-fields-in-an-agents-view-of-an-incident/" data-testid="atlas_link">Default fields in the issue view of an incident</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-incident-records-to-a-task-in-another-project/" data-testid="atlas_link">Link incident records to a task in another project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-incident-management-workflow/" data-testid="atlas_link">Customize your incident management workflow</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/automatically-prioritize-incident-requests/" data-testid="atlas_link">Best practices for automatically prioritizing requests</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-priority-levels-in-jira-service-management/" data-testid="atlas_link">What are priority levels in Jira Service Management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-impact-and-urgency-are-used-to-calculate-priority/" data-testid="atlas_link">How impact and urgency are used to calculate priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-should-my-team-define-impact-and-urgency-of-requests/" data-testid="atlas_link">How should my team define impact and urgency of requests?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-i-create-a-matrix-using-impact-and-urgency-values/" data-testid="atlas_link">How do I create an impact urgency priority matrix?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/" data-testid="atlas_link">Create an automation rule to prioritize your incidents</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-mandatory-fields-to-automatically-prioritize-incidents/" data-testid="atlas_link">Set mandatory fields to automatically prioritize incidents</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practises-for-problem-management/" data-testid="atlas_link">Best practices for problem management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-problem-issue/" data-testid="atlas_link">Create a problem issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-itil-problem-management-process/" data-testid="atlas_link">What is the ITIL problem management process?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-aim-of-problem-management/" data-testid="atlas_link">What is the aim of problem management?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-document-known-errors-in-a-confluence-knowledge-base/" data-testid="atlas_link">Document known errors in your knowledge base</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-jira-service-managements-default-problem-workflow/" data-testid="atlas_link">What is Jira Service Management's default problem workflow?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-problem-workflow/" data-testid="atlas_link">Customize your problem workflow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/default-fields-for-problem-requests/" data-testid="atlas_link">Default fields for problem requests</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/managing-service-requests-in-your-it-service-project/" data-testid="atlas_link">Managing service requests in your IT service project</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-service-request-workflows-come-with-my-service-project/" data-testid="atlas_link">What service request workflows come with my service project?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-fields-in-your-it-service-project/" data-testid="atlas_link">Customize fields in your IT service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-should-i-consider-when-i-start-to-create-service-request-forms/" data-testid="atlas_link">How can I make my service request forms more effective?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-your-service-request-workflows/" data-testid="atlas_link">Customize your service request workflows</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-collaborating-with-other-jira-products/" data-testid="atlas_link">Collaborating with teams in other Jira products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-linked-issues-to-collaborate-with-other-jira-products/" data-testid="atlas_link">Create linked issues to collaborate with other Jira products</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-service-project-and-software-teams-work-together/" data-testid="atlas_link">How can service project and software teams work together?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-service-management-issue-shared-with-jira-team-members/" data-testid="atlas_link">Sharing requests with other Jira team members</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-user-permission-to-comment-on-service-project-issues/" data-testid="atlas_link">Jira user permission to comment on service project issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-service-management-and-software-can-share-custom-fields/" data-testid="atlas_link">Jira Service Management and Jira can share custom fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/give-jira-users-permission-to-view-service-project-issues/" data-testid="atlas_link">Give Jira users permission to view service project issues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/working-on-bug-reports-with-jira-software-teams/" data-testid="atlas_link">Working on bug reports with Jira teams</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-workflow-helps-service-project-agents-resolve-bugs/" data-testid="atlas_link">What workflow helps service project agents resolve bugs?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-custom-fields-help-collect-the-right-information-across-jira-service/" data-testid="atlas_link">What are the advantages of sharing custom fields?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-can-i-do-to-improve-the-way-customers-report-bugs/" data-testid="atlas_link">What can I do to improve the way customers report bugs?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-agents-and-development-team-work-on-bug-reports-together/" data-testid="atlas_link">How agents and development team work on bug reports together</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-step-to-involve-the-development-team-in-resolving-bugs/" data-testid="atlas_link">Add a step to involve the development team in resolving bugs</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-the-workflow-for-bugs/" data-testid="atlas_link">Customize the workflow for bugs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/best-practices-for-serving-external-customers/" data-testid="atlas_link">Best practices for serving external customers</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-external-service-project/" data-testid="atlas_link">Create a customer service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-request-types-to-get-the-right-information-from-your-customers/" data-testid="atlas_link">Set up request types to get information from your customers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/fill-a-knowledge-base-so-customers-can-help-themselves/" data-testid="atlas_link">Fill a knowledge base so customers can help themselves</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/support-multiple-clients-with-a-single-jira-site/" data-testid="atlas_link">Support multiple clients with a single Jira site </a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-managing-escalations/" data-testid="atlas_link">Best practices for managing escalations</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/discover-alerting-and-on-call/" data-testid="atlas_link">Discover alerting and on-call</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/unlock-your-teams-operations/" data-testid="atlas_link">Unlock your team’s operations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-operations/" data-testid="atlas_link">What are operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/launch-your-team-operations/" data-testid="atlas_link">Launch your team operations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-member-roles-in-operations/" data-testid="atlas_link">What are the member roles in operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-member-roles/" data-testid="atlas_link">Work with member roles</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/understand-the-integration-framework/" data-testid="atlas_link">Understand the integration framework</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrations/" data-testid="atlas_link">Integrations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/understand-the-framework/" data-testid="atlas_link">Understand the framework</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integration-types/" data-testid="atlas_link"> Explore integration types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/explore-integration-actions/" data-testid="atlas_link">Explore integration actions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-advanced-settings/" data-testid="atlas_link">Work with advanced settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-dynamic-properties/" data-testid="atlas_link">Work with dynamic properties</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-alert-filters/" data-testid="atlas_link">Work with alert filters</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-priority-levels-of-alerts/" data-testid="atlas_link">Set priority levels of alerts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/string-processing-methods/" data-testid="atlas_link">String processing methods</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/regular-expressions-for-customizing-and-filtering-alerts/" data-testid="atlas_link">Regular expressions for customizing and filtering alerts</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/integrate-it-applications-and-tools/" data-testid="atlas_link">Integrate IT applications and tools</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-integration-site-level/" data-testid="atlas_link">Add a global integration</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-an-integration-team-level/" data-testid="atlas_link">Add an integration (team-level)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-email/" data-testid="atlas_link">Integrate with email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-teams/" data-testid="atlas_link">Integrate with Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-slack/" data-testid="atlas_link">Integrate with Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-airbrake/" data-testid="atlas_link">Integrate with Airbrake</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-alert-logic/" data-testid="atlas_link">Integrate with Alert Logic</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-alertsite-uxm/" data-testid="atlas_link">Integrate with AlertSite UXM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-cloudtrail/" data-testid="atlas_link">Integrate with Amazon CloudTrail</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch/" data-testid="atlas_link">Integrate with Amazon CloudWatch</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch-events/" data-testid="atlas_link">Integrate with Amazon CloudWatch Events</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-devops-guru/" data-testid="atlas_link">Integrate with Amazon DevOps Guru</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-ec2-auto-scaling/" data-testid="atlas_link">Integrate with Amazon EC2 Auto Scaling</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-eventbridge/" data-testid="atlas_link">Integrate with Amazon EventBridge</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-rds/" data-testid="atlas_link">Integrate with Amazon RDS </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-route-53-health-check/" data-testid="atlas_link">Integrate with Amazon Route 53 Health Check</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-security-hub/" data-testid="atlas_link">Integrate with Amazon Security Hub </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-ses/" data-testid="atlas_link">Integrate with Amazon SES </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-amazon-sns/" data-testid="atlas_link">Integrate with Amazon SNS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-apica-synthetic-monitoring/" data-testid="atlas_link">Integrate with Apica Synthetic Monitoring</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-apimetrics/" data-testid="atlas_link">Integrate with APImetrics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-appdynamics/" data-testid="atlas_link">Integrate with AppDynamics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-appoptics/" data-testid="atlas_link">Integrate with AppOptics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-appsignal/" data-testid="atlas_link">Integrate with AppSignal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-atatus/" data-testid="atlas_link">Integrate with Atatus</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-autotask/" data-testid="atlas_link">Integrate with Autotask</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-autotask-aem/" data-testid="atlas_link">Integrate with Autotask AEM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-auvik/" data-testid="atlas_link">Integrate with Auvik</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-azure-oms/" data-testid="atlas_link">Integrate with Azure OMS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bamboo/" data-testid="atlas_link">Integrate with Bamboo</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bigpanda/" data-testid="atlas_link">Integrate with BigPanda</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bitbucket/" data-testid="atlas_link">Integrate with Bitbucket</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-blazemeter/" data-testid="atlas_link">Integrate with BlazeMeter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-blue-matador/" data-testid="atlas_link">Integrate with Blue Matador</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v11/" data-testid="atlas_link">Integrate with BMC FootPrints v11</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v12/" data-testid="atlas_link">Integrate with BMC FootPrints v12</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-remedy/" data-testid="atlas_link">Integrate with BMC Remedy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-remedy-ondemand/" data-testid="atlas_link">Integrate with BMC Remedy OnDemand</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-remedyforce/" data-testid="atlas_link">Integrate with BMC Remedyforce</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-bmc-truesight-pulse/" data-testid="atlas_link">Integrate with BMC TrueSight Pulse</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ca-flowdock/" data-testid="atlas_link">Integrate with CA Flowdock</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-campfire/" data-testid="atlas_link">Integrate with Campfire</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-catchpoint/" data-testid="atlas_link">Integrate with Catchpoint</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-checkmk/" data-testid="atlas_link">Integrate with Checkmk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cherwell/" data-testid="atlas_link">Integrate with Cherwell</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-circleci/" data-testid="atlas_link">Integrate with CircleCI</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-circonus/" data-testid="atlas_link">Integrate with Circonus</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cloudmonix/" data-testid="atlas_link">Integrate with CloudMonix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cloudsploit/" data-testid="atlas_link">Integrate with CloudSploit</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-cloudwisdom/" data-testid="atlas_link">Integrate with CloudWisdom</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-codeship/" data-testid="atlas_link">Integrate with Codeship</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-compose/" data-testid="atlas_link">Integrate with Compose </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-connectwise-automate-api/" data-testid="atlas_link">Integrate with ConnectWise Automate (API)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-connectwise-automate-email/" data-testid="atlas_link">Integrate with ConnectWise Automate (Email)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-consul/" data-testid="atlas_link">Integrate with Consul</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-coralogix/" data-testid="atlas_link">Integrate with Coralogix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-crashlytics/" data-testid="atlas_link">Integrate with Crashlytics </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-datadog/" data-testid="atlas_link">Integrate with Datadog</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-desk-com/" data-testid="atlas_link">Integrate with Desk.com</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-detectify/" data-testid="atlas_link">Integrate with Detectify</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dns-check/" data-testid="atlas_link">Integrate with DNS Check</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dripstat/" data-testid="atlas_link">Integrate with DripStat</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dynatrace/" data-testid="atlas_link">Integrate with Dynatrace</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dynatrace-appmon/" data-testid="atlas_link">Integrate with Dynatrace AppMon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-dynatrace-webhook-v2/" data-testid="atlas_link">Integrate with Dynatrace Webhook (v2)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-errorception/" data-testid="atlas_link">Integrate with Errorception</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-evident-io/" data-testid="atlas_link">Integrate with Evident.io </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-flock/" data-testid="atlas_link">Integrate with Flock</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-freshdesk/" data-testid="atlas_link">Integrate with Freshdesk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-freshservice/" data-testid="atlas_link">Integrate with Freshservice</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ghost-inspector/" data-testid="atlas_link">Integrate with Ghost Inspector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-github/" data-testid="atlas_link">Integrate with GitHub </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-gitlab/" data-testid="atlas_link">Integrate with GitLab </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-google-clouds-operations-suite/" data-testid="atlas_link">Integrate with Google Cloud's operations suite</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-grafana/" data-testid="atlas_link">Integrate with Grafana</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-graylog/" data-testid="atlas_link">Integrate with Graylog</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-graylog-plugin/" data-testid="atlas_link">Integrate with Graylog Plugin</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-honeybadger/" data-testid="atlas_link">Integrate with Honeybadger</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-honeycomb/" data-testid="atlas_link">Integrate with Honeycomb </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-hosted-graphite/" data-testid="atlas_link">Integrate with Hosted Graphite</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-humio/" data-testid="atlas_link">Integrate with Humio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-icinga/" data-testid="atlas_link">Integrate with Icinga </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-icinga-2/" data-testid="atlas_link">Integrate with Icinga 2</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-instana/" data-testid="atlas_link">Integrate with Instana</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor/" data-testid="atlas_link">Integrate with ITRS OP5 Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-jenkins/" data-testid="atlas_link">Integrate with Jenkins</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-kapacitor/" data-testid="atlas_link">Integrate with Kapacitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-kayako/" data-testid="atlas_link">Integrate with Kayako</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-kore/" data-testid="atlas_link">Integrate with Kore</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-librato/" data-testid="atlas_link">Integrate with Librato</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-librenms/" data-testid="atlas_link">Integrate with LibreNMS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-lightstep/" data-testid="atlas_link">Integrate with LightStep</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logentries/" data-testid="atlas_link">Integrate with Logentries</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-loggly/" data-testid="atlas_link">Integrate with Loggly</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logicmonitor/" data-testid="atlas_link">Integrate with LogicMonitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logstash/" data-testid="atlas_link">Integrate with Logstash</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-logz-io/" data-testid="atlas_link">Integrate with Logz.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-looker/" data-testid="atlas_link">Integrate with Looker</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-loom/" data-testid="atlas_link">Integrate with Loom</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-magentrix/" data-testid="atlas_link">Integrate with Magentrix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-manageengine/" data-testid="atlas_link">Integrate with ManageEngine</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-mattermost/" data-testid="atlas_link">Integrate with Mattermost</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure/" data-testid="atlas_link">Integrate with Microsoft Azure</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-autoscale/" data-testid="atlas_link">Integrate with Microsoft Azure AutoScale</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-event-hubs/" data-testid="atlas_link">Integrate with Microsoft Azure Event Hubs </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-resource-health/" data-testid="atlas_link">Integrate with Microsoft Azure Resource Health</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-azure-service-health/" data-testid="atlas_link">Integrate with Microsoft Azure Service Health</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-microsoft-scom/" data-testid="atlas_link">Integrate with Microsoft SCOM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-mongodb-cloud-manager/" data-testid="atlas_link">Integrate with MongoDB Cloud Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-monitis/" data-testid="atlas_link">Integrate with Monitis</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-moxtra/" data-testid="atlas_link">Integrate with Moxtra</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-n-able-n-central-rmm/" data-testid="atlas_link">Integrate with N-ABLE N‑central RMM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-nagios/" data-testid="atlas_link">Integrate with Nagios</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-nagios-xi/" data-testid="atlas_link">Integrate with Nagios XI</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-netdata/" data-testid="atlas_link">Integrate with Netdata</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-neustar/" data-testid="atlas_link">Integrate with Neustar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-new-relic-legacy/" data-testid="atlas_link">Integrate with New Relic (Legacy)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/" data-testid="atlas_link">Integrate with New Relic Workflows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-nodeping/" data-testid="atlas_link">Integrate with NodePing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-observium/" data-testid="atlas_link">Integrate with Observium</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-opsdash/" data-testid="atlas_link">Integrate with OpsDash</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-opsview/" data-testid="atlas_link">Integrate with Opsview</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem/" data-testid="atlas_link">Integrate with Oracle Enterprise Manager (OEM)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-outgoing-amazon-sns/" data-testid="atlas_link">Integrate with Outgoing Amazon SNS</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-outlyer/" data-testid="atlas_link">Integrate with Outlyer</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-panopta/" data-testid="atlas_link">Integrate with Panopta</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-papertrail/" data-testid="atlas_link">Integrate with Papertrail</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-pingdom/" data-testid="atlas_link">Integrate with Pingdom</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-pingdom-server-monitor/" data-testid="atlas_link">Integrate with Pingdom Server Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-planio/" data-testid="atlas_link">Integrate with Planio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-prometheus/" data-testid="atlas_link">Integrate with Prometheus</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-prtg/" data-testid="atlas_link">Integrate with PRTG</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-rackspace-cloud-monitoring/" data-testid="atlas_link">Integrate with Rackspace Cloud Monitoring</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-raygun-io/" data-testid="atlas_link">Integrate with Raygun.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-redgate-sql-monitor/" data-testid="atlas_link">Integrate with Redgate SQL Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-riemann/" data-testid="atlas_link">Integrate with Riemann</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-rigor/" data-testid="atlas_link">Integrate with Rigor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ringcentral-email/" data-testid="atlas_link">Integrate with RingCentral (Email)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-ringcentral-glip/" data-testid="atlas_link">Integrate with RingCentral Glip</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-rollbar/" data-testid="atlas_link">Integrate with Rollbar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-runscope/" data-testid="atlas_link">Integrate with Runscope</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-salesforce-service-cloud/" data-testid="atlas_link">Integrate with SalesForce Service Cloud</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-saltstack/" data-testid="atlas_link">Integrate with SaltStack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-scalyr/" data-testid="atlas_link">Integrate with Scalyr</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sematext-spm/" data-testid="atlas_link">Integrate with Sematext SPM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sensu/" data-testid="atlas_link">Integrate with Sensu</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sentry/" data-testid="atlas_link">Integrate with Sentry</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-server-density/" data-testid="atlas_link">Integrate with Server Density</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-serverguard24/" data-testid="atlas_link">Integrate with ServerGuard24</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-servicenow/" data-testid="atlas_link">Integrate with ServiceNow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-servicenow-cloud-observability/" data-testid="atlas_link">Integrate with ServiceNow Cloud Observability</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-signal-sciences/" data-testid="atlas_link">Integrate with Signal Sciences</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-signalfx/" data-testid="atlas_link">Integrate with SignalFx</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-signalfx-legacy/" data-testid="atlas_link">Integrate with SignalFx (Legacy)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-site24x7/" data-testid="atlas_link">Integrate with Site24x7</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-soasta/" data-testid="atlas_link">Integrate with SOASTA</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-solarwinds-database-performance-monitor/" data-testid="atlas_link">Integrate with SolarWinds Database Performance Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-solarwinds-npm/" data-testid="atlas_link">Integrate with Solarwinds NPM</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-solarwinds-web-help-desk/" data-testid="atlas_link">Integrate with Solarwinds Web Help Desk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-splunk/" data-testid="atlas_link">Integrate with Splunk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-splunk-it-service-intelligence/" data-testid="atlas_link">Integrate with Splunk IT Service Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-stackdriver/" data-testid="atlas_link">Integrate with Stackdriver</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-stackstorm/" data-testid="atlas_link">Integrate with StackStorm</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-status-io/" data-testid="atlas_link">Integrate with Status.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statuscake/" data-testid="atlas_link">Integrate with StatusCake</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statushub/" data-testid="atlas_link">Integrate with StatusHub</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statuspage/" data-testid="atlas_link">Integrate with Statuspage</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-statusy/" data-testid="atlas_link">Integrate with Statusy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-struxureware-data-center-expert/" data-testid="atlas_link">Integrate with StruxureWare Data Center Expert</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sumo-logic/" data-testid="atlas_link">Integrate with Sumo Logic</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-sysdig-cloud/" data-testid="atlas_link">Integrate with Sysdig Cloud</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-thousandeyes/" data-testid="atlas_link">Integrate with ThousandEyes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-threat-stack/" data-testid="atlas_link">Integrate with Threat Stack </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-thundra/" data-testid="atlas_link">Integrate with Thundra</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-tideways/" data-testid="atlas_link">Integrate with Tideways</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-trace/" data-testid="atlas_link">Integrate with Trace</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-track-it/" data-testid="atlas_link">Integrate with Track-It!</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-travis-ci/" data-testid="atlas_link">Integrate with Travis CI</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-twilio/" data-testid="atlas_link">Integrate with Twilio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-updown-io/" data-testid="atlas_link">Integrate with Updown.io</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptime-cloud-monitor/" data-testid="atlas_link">Integrate with Uptime Cloud Monitor</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptime-robot/" data-testid="atlas_link">Integrate with Uptime Robot</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptime-com/" data-testid="atlas_link">Integrate with Uptime.com</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptimeproject/" data-testid="atlas_link">Integrate with UptimeProject</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-uptrends/" data-testid="atlas_link">Integrate with Uptrends</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-vmware-vcenter/" data-testid="atlas_link">Integrate with VMware vCenter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-vmware-vcenter-server-appliance/" data-testid="atlas_link">Integrate with VMware vCenter Server Appliance</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-wavefront/" data-testid="atlas_link">Integrate with Wavefront</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-webhook/" data-testid="atlas_link">Integrate with Webhook </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-whatsup-gold/" data-testid="atlas_link">Integrate with WhatsUp Gold</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-workato/" data-testid="atlas_link">Integrate with Workato</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-x-pack-elasticsearch-watcher/" data-testid="atlas_link">Integrate with X-Pack (Elasticsearch Watcher)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-xl-release/" data-testid="atlas_link">Integrate with XL Release</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-xmpp-jabber/" data-testid="atlas_link">Integrate with XMPP/Jabber</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zabbix/" data-testid="atlas_link">Integrate with Zabbix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zapier/" data-testid="atlas_link">Integrate with Zapier</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zebrium/" data-testid="atlas_link">Integrate with Zebrium</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zendesk/" data-testid="atlas_link">Integrate with Zendesk</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/integrate-with-zenoss/" data-testid="atlas_link">Integrate with Zenoss</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-an-api-integration/" data-testid="atlas_link">Set up an API integration</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/build-on-call-schedules/" data-testid="atlas_link">Build on-call schedules</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-on-call-schedules-work-in-operations/" data-testid="atlas_link">How do on-call schedules work in operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-on-call-schedule/" data-testid="atlas_link">Create an on-call schedule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/override-an-on-call-schedule/" data-testid="atlas_link">Override an on-call schedule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-daily-weekly-and-custom-rotations/" data-testid="atlas_link">Create daily, weekly, and custom rotations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/best-practices-for-managing-on-call-schedules/" data-testid="atlas_link">Best practices for managing on-call schedules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-escalation-policies/" data-testid="atlas_link">What are escalation policies?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-an-escalation-policy/" data-testid="atlas_link">Create, edit, delete an escalation policy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-routing-rules/" data-testid="atlas_link">What are routing rules?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-a-routing-rule/" data-testid="atlas_link">Create, edit, delete a routing rule</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-incoming-call-routing/" data-testid="atlas_link">What is incoming call routing?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-new-call-routing/" data-testid="atlas_link">Add a new call routing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/blocking-a-phone-number-in-a-call-routing/" data-testid="atlas_link">Blocking a phone number in a call routing</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-and-respond-to-alerts/" data-testid="atlas_link">Manage and respond to alerts</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alerts/" data-testid="atlas_link">What are alerts?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-fields/" data-testid="atlas_link">Alert fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/navigate-the-alerts-list/" data-testid="atlas_link">Navigate the alerts list</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-grouping-using-atlassian-intelligence/" data-testid="atlas_link">Group alerts using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-alert-groups-in-list-view/" data-testid="atlas_link">Work with alert groups in List View</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-related-alert-groups-with-atlassian-intelligence/" data-testid="atlas_link">View related alert groups with Atlassian Intelligence </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-alert-deduplication/" data-testid="atlas_link">What is alert deduplication?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/who-are-alert-responders/" data-testid="atlas_link">Who are alert responders?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alert-actions/" data-testid="atlas_link">What are alert actions?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/escalate-an-alert/" data-testid="atlas_link">Escalate an alert</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-incidents-with-alerts/" data-testid="atlas_link">Create incidents from alerts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-incident-from-alerts-with-atlassian-intelligence/" data-testid="atlas_link">Create incident from alerts with Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-notification-policies/" data-testid="atlas_link">What are notification policies?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-a-notification-policy/" data-testid="atlas_link">Create, edit, delete a notification policy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-delete-an-alert-policy/" data-testid="atlas_link">Create, edit, delete an alert policy</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-heartbeats/" data-testid="atlas_link">What are heartbeats?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-alerts-created/" data-testid="atlas_link">How are alerts created?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-alerts-through-their-lifecycle/" data-testid="atlas_link">Manage alerts through their lifecycle </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-syntax-for-alerts/" data-testid="atlas_link">Search syntax for alerts</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-alert-policies/" data-testid="atlas_link">What are alert policies?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-maintenance-in-operations/" data-testid="atlas_link">What is maintenance in operations?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/receive-alert-notifications/" data-testid="atlas_link">Receive alert notifications</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-contact-methods/" data-testid="atlas_link">Add contact methods</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-notification-forwarding-rules/" data-testid="atlas_link">Add notification forwarding rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-notification-rules/" data-testid="atlas_link">Add notification rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/customize-alert-notification-sounds-in-your-jira-mobile-app/" data-testid="atlas_link">Alert notification sounds used in Jira mobile app</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-notifications/" data-testid="atlas_link">Alert notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-your-first-alert-notification/" data-testid="atlas_link">Get your first alert notification</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-notification-preferences/" data-testid="atlas_link">Set up notification preferences</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-role-based-notifications/" data-testid="atlas_link">Set up role-based notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/" data-testid="atlas_link">Set up SMS and voice notifications</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/the-alert-notification-flow/" data-testid="atlas_link">The alert notification flow</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-users-and-roles/" data-testid="atlas_link">Manage users and roles</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-custom-roles/" data-testid="atlas_link">What are custom roles?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-custom-roles/" data-testid="atlas_link">Work with custom roles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-operations-global-admin/" data-testid="atlas_link">Work with Operations global admin</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/reports-and-logs-in-operations/" data-testid="atlas_link">Reports and logs in operations</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-reports-of-operations/" data-testid="atlas_link">What are reports of operations?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-view-reports-of-operations/" data-testid="atlas_link">How to view reports of operations</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/reports-for-on-call-teams/" data-testid="atlas_link">Reports for on-call teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-cross-site-tracking-or-third-party-cookies-on-browsers/" data-testid="atlas_link">Allow cross-site tracking or third-party cookies on browsers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-audit-logs/" data-testid="atlas_link">What are audit logs?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/work-with-audit-logs/" data-testid="atlas_link">Work with audit logs</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/sync-with-jira-issues/" data-testid="atlas_link">Sync with Jira issues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-sync/" data-testid="atlas_link">What is sync?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/sync-alerts-with-service-and-software-projects/" data-testid="atlas_link">Sync alerts with service and software projects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-jira-edge-connector-jec-as-an-extensibility-platform/" data-testid="atlas_link">Use Jira Edge Connector (JEC) as an extensibility platform</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jira-edge-connector-jec-an-extensibility-platform/" data-testid="atlas_link">Jira Edge Connector (JEC) - An extensibility platform</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/install-jira-edge-connector/" data-testid="atlas_link">Install Jira Edge Connector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-jira-edge-connector/" data-testid="atlas_link">Configure Jira Edge Connector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/run-jira-edge-connector/" data-testid="atlas_link">Run Jira Edge Connector</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/alert-action-data-for-jira-edge-connector/" data-testid="atlas_link">Alert action data for Jira Edge Connector</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/shift-operations-from-opsgenie-to-jira-service-management/" data-testid="atlas_link">Move operations from Opsgenie to Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/" data-testid="atlas_link">Start moving from Opsgenie to Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/" data-testid="atlas_link">Set up operations and complete your move to Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/merge-opsgenie-with-jira-service-management/" data-testid="atlas_link">Merge Opsgenie and move your data to Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-to-jira-service-management-operations-as-a-responder/" data-testid="atlas_link">Move to Jira Service Management operations as a responder</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-jira-fundamentals-powering-jira-service-management/" data-testid="atlas_link">Learn the Jira fundamentals powering Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/work-with-requests-and-issues-in-jira-cloud-products/" data-testid="atlas_link">Work with requests and issues in Jira Cloud products</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-can-my-jira-admin-customize-issues-for-my-team/" data-testid="atlas_link">How can my Jira admin customize issues for my team?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/schedule-an-issue/" data-testid="atlas_link">Schedule an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-with-the-csv-importer/" data-testid="atlas_link">Create issues with the CSV importer</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-and-share-issues/" data-testid="atlas_link">Edit and share issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/move-a-request-to-another-service-project/" data-testid="atlas_link">Move a request to another service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/log-time-on-an-issue/" data-testid="atlas_link">Log time on an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/" data-testid="atlas_link">Edit multiple issues at the same time</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/attach-files-and-screenshots-to-issues/" data-testid="atlas_link">Attach files and screenshots to issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-issues-and-sub-tasks/" data-testid="atlas_link">Create issues and sub-tasks</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/insert-an-attachment-already-on-a-request/" data-testid="atlas_link">Insert an attachment already on a request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/review-and-modify-the-agent-view-layout-configuration/" data-testid="atlas_link">Review and modify the issue view layout</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-basic-search-and-filters-to-quickly-find-requests-and-issues-in-jira/" data-testid="atlas_link">Use basic search and filters to find requests and issues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-and-customize-gadgets/" data-testid="atlas_link">Add a gadget to a dashboard</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-dashboards-and-gadgets/" data-testid="atlas_link">Manage dashboards and gadgets</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-jira-user-profile/" data-testid="atlas_link">Manage your Jira user profile</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-oauth-access/" data-testid="atlas_link">Allow OAuth access</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-your-jira-personal-settings/" data-testid="atlas_link">Manage your Jira personal settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/overview-of-jira-cloud-keyboard-shortcuts/" data-testid="atlas_link">Overview of Jira Cloud keyboard shortcuts</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-assets-and-configuration-items-with-assets/" data-testid="atlas_link">Manage your assets and configuration items with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/get-to-know-asset-and-service-management-with-assets/" data-testid="atlas_link">Get to know asset and service management with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-assets-in-jira-service-management-cloud/" data-testid="atlas_link">What is Assets in Jira Service Management Cloud?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-started-with-assets-in-jira-service-management/" data-testid="atlas_link">Get started with Assets in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-much-data-can-you-store-in-assets/" data-testid="atlas_link">How much data can you store in Assets?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-services-work-with-assets-in-jira-service-management/" data-testid="atlas_link">How services work with Assets in Jira Service Management</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/optimize-your-schemas-for-usage/" data-testid="atlas_link">Optimize your schemas for usage</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-differences-between-assets-in-cloud-and-server/" data-testid="atlas_link">What’s in Assets for Cloud?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-roles-with-assets/" data-testid="atlas_link">Manage roles with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-roles/" data-testid="atlas_link">What are roles?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-schema-role/" data-testid="atlas_link">Add users or groups to an object schema role</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-type-role/" data-testid="atlas_link">Add users or groups to an object type role</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-type-role/" data-testid="atlas_link">Remove users or groups from an object type role</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-schema-role/" data-testid="atlas_link">Remove users or groups from an object schema role</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-object-schemas/" data-testid="atlas_link">Manage object schemas</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-object-schemas/" data-testid="atlas_link">What are object schemas?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-object-schema/" data-testid="atlas_link">Create an object schema</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-schema/" data-testid="atlas_link">Change the name or description of an object schema</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-object-schema/" data-testid="atlas_link">Delete an object schema</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-other-schemas-to-reference-objects-from-a-schema/" data-testid="atlas_link">Allow other schemas to reference objects from a schema</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-object-types/" data-testid="atlas_link">Manage object types</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-object-types/" data-testid="atlas_link">What are object types? </a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-object-type/" data-testid="atlas_link">Create an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-type/" data-testid="atlas_link">Change the name or description of an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/copy-an-object-type/" data-testid="atlas_link">Copy an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-object-type/" data-testid="atlas_link">Delete an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/allow-attributes-to-be-inherited-by-object-type-children/" data-testid="atlas_link">Allow attributes to be inherited by object type children</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/disable-the-ability-to-create-objects-within-an-object-type/" data-testid="atlas_link">Disable the ability to create objects within an object type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-the-label-of-an-object-type/" data-testid="atlas_link">Set the label of an object type</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-objects/" data-testid="atlas_link">Manage objects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-objects/" data-testid="atlas_link">What are objects?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-object/" data-testid="atlas_link">Create an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-an-object/" data-testid="atlas_link">Edit an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-multiple-objects/" data-testid="atlas_link">Edit multiple objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/clone-an-object/" data-testid="atlas_link">Clone an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-object/" data-testid="atlas_link">Delete an object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-multiple-objects/" data-testid="atlas_link">Delete multiple objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-for-objects-and-object-types/" data-testid="atlas_link">Search for objects and object types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/export-objects/" data-testid="atlas_link">Export objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enable-quick-creation-of-referenced-objects/" data-testid="atlas_link">Enable quick creation of referenced objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/print-qr-codes/" data-testid="atlas_link">Print QR codes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/access-insight-custom-fields-in-jira-cloud-mobile-app/" data-testid="atlas_link">Access Assets custom fields in Jira Cloud mobile app</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/validate-object-attributes-in-quick-object-creation/" data-testid="atlas_link">Validate object attributes in quick object creation</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-edit-or-delete-comments/" data-testid="atlas_link">Add, edit, or delete comments on Assets objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-changes-made-to-an-object/" data-testid="atlas_link">View changes made to an object</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-attributes/" data-testid="atlas_link">Manage attributes</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-attributes/" data-testid="atlas_link">What are attributes?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/attribute-types/" data-testid="atlas_link">Attribute types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-attribute/" data-testid="atlas_link">Create an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-suffix-to-an-attribute/" data-testid="atlas_link">Add a suffix to an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-attribute/" data-testid="atlas_link">Delete an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/filter-attribute-values-using-assets-query-language/" data-testid="atlas_link">Filter attribute values using Assets Query Language (AQL)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/inherit-all-parent-attributes/" data-testid="atlas_link">Inherit all parent attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-the-cardinality-of-an-attribute/" data-testid="atlas_link">Set the cardinality of an attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-the-sum-of-multiple-attributes/" data-testid="atlas_link">Show the sum of multiple attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/validate-attributes-with-regular-expressions/" data-testid="atlas_link">Validate attributes with regular expressions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/verify-attribute-values-to-be-unique/" data-testid="atlas_link">Verify attribute values to be unique</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-reference/" data-testid="atlas_link">Create a reference</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/include-child-objects-in-an-attribute/" data-testid="atlas_link">Create a reference that includes child objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-bitbucket-repository-attribute/" data-testid="atlas_link">Add a Bitbucket repository attribute</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-references/" data-testid="atlas_link">Manage references</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-reference/" data-testid="atlas_link">What is a reference?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-reference/" data-testid="atlas_link">Add a reference</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-reference/" data-testid="atlas_link">Edit a reference</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-reference/" data-testid="atlas_link">Delete a reference</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-statuses/" data-testid="atlas_link">Manage statuses</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-status/" data-testid="atlas_link">What is a status?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-status/" data-testid="atlas_link">Create a status</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-status/" data-testid="atlas_link">Edit a status</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-status/" data-testid="atlas_link">Delete a status</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-icons/" data-testid="atlas_link">Manage icons</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-an-icon/" data-testid="atlas_link">What is an icon?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-an-icon/" data-testid="atlas_link">Edit an icon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-an-icon/" data-testid="atlas_link">Delete an icon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-icon/" data-testid="atlas_link">Create an icon</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/modify-the-icon-for-an-object-type/" data-testid="atlas_link">Modify the icon for an object type</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/assets-object-fields/" data-testid="atlas_link">View Assets objects directly from the issue view</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-assets-objects-field/" data-testid="atlas_link">What is the Assets objects field?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-the-assets-object-field/" data-testid="atlas_link">Set up the Assets objects custom field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-the-assets-object-field/" data-testid="atlas_link">Configure the Assets objects custom field</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-jira-and-assets-query-languages-with-assets/" data-testid="atlas_link">Use Jira and Assets Query Languages (AQL) with Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/assets-jql-functions/" data-testid="atlas_link">Assets JQL Functions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-use-assets-query-language-aql/" data-testid="atlas_link">How to use Assets Query Language (AQL)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-placeholders-to-replace-information-depending-on-context/" data-testid="atlas_link">Use placeholders to replace information depending on context</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-assets-query-language-aql/" data-testid="atlas_link">Using Assets Query Language (AQL) syntax</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automate-your-objects-in-assets/" data-testid="atlas_link">Automate your objects in Assets</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/discover-objects-in-your-environment-with-asset-discovery/" data-testid="atlas_link">Discover objects in your environment with Assets Discovery</a><ul class="pagetree__list false" style="display:none"></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/" data-testid="atlas_link">Import objects into Assets for Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-imports/" data-testid="atlas_link">What are imports?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-import-structure/" data-testid="atlas_link">Create an import structure</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/automatically-create-object-types-and-attributes/" data-testid="atlas_link">Automatically create object types and attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-objects-from-data-using-object-type-mapping/" data-testid="atlas_link">Create objects from data using object type mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-attributes-and-references-from-your-data/" data-testid="atlas_link">Create attributes and references from your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-into-an-inherited-structure/" data-testid="atlas_link">Create a parent and child hierarchy for your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/running-an-import/" data-testid="atlas_link">Running an import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-the-structure-status-of-an-import/" data-testid="atlas_link">View the structure status of an import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-a-json-into-assets/" data-testid="atlas_link">Import a JSON file into Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/generate-a-token-for-importing/" data-testid="atlas_link">Generate a token for importing</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-data-from-a-web-address/" data-testid="atlas_link">Import data from a web address</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/" data-testid="atlas_link">Prepare your data for importing into Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-process-results/" data-testid="atlas_link">View import history</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-data-source-field/" data-testid="atlas_link">What is a data source field?</a></li></ul></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/display-your-assets-data-on-a-confluence-page/" data-testid="atlas_link">Display your Assets data on a Confluence page</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/integrate-microsoft-entra-id-and-assets/" data-testid="atlas_link">Integrate Microsoft Entra ID and Assets</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-assets-microsoft-entra-id-integration/" data-testid="atlas_link">What is the Assets - Microsoft Entra ID Integration?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-information-from-microsoft-entra-id-into-assets/" data-testid="atlas_link">Import information from Microsoft Entra ID into Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-data-does-the-assets-microsoft-entra-id-app-import/" data-testid="atlas_link">What data does the Assets - Microsoft Entra ID app import?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/understand-your-assets-data-with-reports/" data-testid="atlas_link">Understand your Assets data with reports</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-use-the-assets-dashboard/" data-testid="atlas_link">How to use reports for Assets</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/moving-to-jira-service-management-cloud/" data-testid="atlas_link">Moving to Jira Service Management Cloud</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-to-know-when-migrating-proforma-server-to-cloud/" data-testid="atlas_link">What to know when migrating ProForma Data Center to Cloud</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-forms-in-jira-service-management/" data-testid="atlas_link">Use forms in Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/where-can-my-form-appear/" data-testid="atlas_link">Where can forms be used?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-form-settings/" data-testid="atlas_link">About form settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-form-states/" data-testid="atlas_link">What are form states?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-an-issue-using-a-form/" data-testid="atlas_link">Create an issue using a link to a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-forms-work-in-the-issue-view/" data-testid="atlas_link">How forms work in the issue view</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-form-to-an-issue/" data-testid="atlas_link">View, add, or edit a form on an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/" data-testid="atlas_link">Open customer edits, or download a form on an issue</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/delete-a-form-from-a-service-project/" data-testid="atlas_link">Delete a form from a service project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-form-fields-and-jira-fields/" data-testid="atlas_link">What are form fields and Jira fields?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/" data-testid="atlas_link">Link a form field to a Jira field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-duplicate-form-fields-and-jira-fields/" data-testid="atlas_link">About duplicate form fields and Jira fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-or-unlink-a-data-connection-from-a-form/" data-testid="atlas_link">Add or unlink a data connection from a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-test-or-delete-data-connections-for-forms/" data-testid="atlas_link">Create, edit, test, or delete data connections for forms</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/" data-testid="atlas_link">Access smart values for forms and form fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-a-form-to-the-portal-form-for-a-request-type/" data-testid="atlas_link">Add a form to a request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-translations-to-a-form/" data-testid="atlas_link">Add translations to a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/copy-a-form-to-another-project/" data-testid="atlas_link">Copy a form to another project</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-or-edit-a-form/" data-testid="atlas_link">Create or edit a form</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-forms/" data-testid="atlas_link">What are forms?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/atlassian-intelligence-features-in-jira-service-management/" data-testid="atlas_link">Atlassian Intelligence features in Jira Service Management</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/atlassian-intelligence-answers-in-the-virtual-agent/" data-testid="atlas_link">Atlassian Intelligence answers in the virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/suggest-request-types-using-atlassian-intelligence/" data-testid="atlas_link">Create request types using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/suggest-fields-using-atlassian-intelligence/" data-testid="atlas_link">Suggest fields using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/summarize-issue-comments-using-atlassian-intelligence/" data-testid="atlas_link">Summarize issue details using Atlassian Intelligence</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-customer-sentiment-analysis/" data-testid="atlas_link">View customer sentiment on issues</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/automate-your-customer-support-using-the-virtual-agent/" data-testid="atlas_link">Automate customer support with the virtual service agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-the-virtual-agent/" data-testid="atlas_link">About the virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-virtual-agent-in-jira-service-management/" data-testid="atlas_link">Set up your virtual service agent in Jira Service Management</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-virtual-agent/" data-testid="atlas_link">Manage your virtual agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-standard-flows/" data-testid="atlas_link">About standard flows</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-a-standard-flow/" data-testid="atlas_link">Edit a standard flow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-or-change-the-virtual-agent-default-request-type/" data-testid="atlas_link">Set or change the virtual service agent default request type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/turn-off-the-virtual-agent-in-your-project/" data-testid="atlas_link">Turn off the virtual service agent</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-customer-channels/" data-testid="atlas_link">Use the virtual service agent in your customer channels</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-service-agent-in-microsoft-teams/" data-testid="atlas_link">Use the virtual service agent in Microsoft Teams</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-virtual-agent-channels/" data-testid="atlas_link">Use the virtual service agent in Slack</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-portal/" data-testid="atlas_link">Use the virtual service agent in your portal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-service-agent-in-email/" data-testid="atlas_link">Use the virtual service agent in email</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-help-center/" data-testid="atlas_link">Use the virtual service agent in your help center</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-widget/" data-testid="atlas_link">Use the virtual service agent in your widget</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-atlassian-intelligence-answers-in-your-virtual-agent/" data-testid="atlas_link">Use Atlassian Intelligence answers in your virtual agent</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/activate-or-deactivate-ai-answers-in-the-virtual-agent/" data-testid="atlas_link">Activate or deactivate AI answers in the virtual service agent</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/create-and-manage-intents/" data-testid="atlas_link">Create and manage intents and conversation flows</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-edit-or-delete-an-intent/" data-testid="atlas_link">Create, edit, or delete an intent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/train-your-virtual-agent-to-recognize-an-intent/" data-testid="atlas_link">Train your virtual service agent to recognize an intent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/" data-testid="atlas_link">Create or edit a conversation flow</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/" data-testid="atlas_link">About step types in the virtual service agent flow builder</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/about-ending-a-conversation-flow-branch/" data-testid="atlas_link">End a conversation flow branch</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/turn-on-an-intent-in-a-customer-request-channel/" data-testid="atlas_link">Activate or deactivate an intent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-send-web-request-step/" data-testid="atlas_link">Create a 'send web request' step</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/improve-your-virtual-agents-performance/" data-testid="atlas_link">Improve your virtual agent’s performance</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/test-your-virtual-agent/" data-testid="atlas_link">Test your virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/write-effective-messages-for-your-virtual-agent/" data-testid="atlas_link">Write effective messages for your virtual service agent</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-knowledge-base-to-improve-the-quality-of-ai-answers/" data-testid="atlas_link">Set up your knowledge base to improve the quality of AI answers</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-conversation-data-to-improve-your-virtual-agents-performance/" data-testid="atlas_link">Use conversation data to improve your virtual service agent's performance</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/improve-the-performance-of-the-virtual-service-agent-in-your-help-center/" data-testid="atlas_link">Improve the performance of the virtual service agent in your help center</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/understand-how-the-virtual-agent-uses-data/" data-testid="atlas_link">Understand how the virtual agent uses data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-the-virtual-agents-data-set-is-trained/" data-testid="atlas_link">How the virtual service agent’s data set is trained</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/who-can-see-virtual-agent-conversations/" data-testid="atlas_link">Who can see virtual service agent conversations</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/search-for-issues-in-jira/" data-testid="atlas_link">Search for issues in Jira</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/search-and-find-your-issues/" data-testid="atlas_link">Search and find your issues</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/find-specific-issues/" data-testid="atlas_link"> Find specific issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/find-recent-issues/" data-testid="atlas_link">Find recent issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-for-issues-using-the-text-field/" data-testid="atlas_link">Search for issues using the text field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/navigate-to-your-work/" data-testid="atlas_link">Navigate to your work</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-new-jira-issue-search-experience/" data-testid="atlas_link">What is the new Jira issue search experience?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/" data-testid="atlas_link">Use advanced search with Jira Query Language (JQL)</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-advanced-search-in-jira-cloud/" data-testid="atlas_link">What is advanced search in Jira Cloud?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-functions/" data-testid="atlas_link">JQL functions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-developer-status/" data-testid="atlas_link">JQL developer status</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-fields/" data-testid="atlas_link">JQL fields</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-keywords/" data-testid="atlas_link">JQL keywords</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/jql-operators/" data-testid="atlas_link">JQL operators</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/" data-testid="atlas_link">Search for Advanced Roadmaps custom fields in JQL</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/save-your-search-as-a-filter/" data-testid="atlas_link">Save your search as a filter</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-a-saved-search/" data-testid="atlas_link">What is a saved search?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/save-your-search-as-a-custom-filter/" data-testid="atlas_link">Save your search as a custom filter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-filters/" data-testid="atlas_link">Manage filters</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/work-with-search-results/" data-testid="atlas_link">Work with search results</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/change-the-view-of-search-results/" data-testid="atlas_link">Change the view of search results</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/edit-individual-and-multiple-issues/" data-testid="atlas_link">Edit individual and multiple issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-search-results/" data-testid="atlas_link">Manage search results</a></li></ul></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/connect-cleanse-reconcile-data-with-assets-data-manager/" data-testid="atlas_link">Connect, cleanse, reconcile data with Assets Data Manager</a><ul class="pagetree__list false"><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-about-assets-data-manager/" data-testid="atlas_link">Learn about Assets Data Manager</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-data-manager/" data-testid="atlas_link">What is Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-data-manager-used-for/" data-testid="atlas_link">What is Data Manager used for?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-are-customers-using-assets-data-manager/" data-testid="atlas_link">How are customers using Assets Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-problems-can-assets-data-manager-help-solve/" data-testid="atlas_link">What problems can Assets Data Manager help solve?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-do-i-prepare-to-use-data-manager/" data-testid="atlas_link">How do I prepare to use Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-compliance-and-residency-expectations-for-assets-data-manager/" data-testid="atlas_link">What are the compliance and residency expectations for Assets Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-requirements-and-limits-of-data-manager/" data-testid="atlas_link">What are the requirements and limits of Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-are-the-stages-in-data-manager/" data-testid="atlas_link">What are the Stages in Data Manager?</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/what-is-the-architecture-of-data-manager/" data-testid="atlas_link">What is the architecture of Data Manager?</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-about-adapters/" data-testid="atlas_link">Learn about Adapters</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-aggregate-adapter/" data-testid="atlas_link">Data Manager - Data Source Aggregate Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-flat-file-adapter/" data-testid="atlas_link">Data Manager - Flat File Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-schema-adapter/" data-testid="atlas_link">Data Manager - Schema Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-sql-and-odbc-adapter/" data-testid="atlas_link">Data Manager - SQL & ODBC Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-active-directory-adapter/" data-testid="atlas_link">Data Manager - Active Directory Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-azure-virtual-machine-adapter/" data-testid="atlas_link">Data Manager - Azure Virtual Machine Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-defender-adapter/" data-testid="atlas_link">Data Manager - Defender Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-entra-id-device-adapter/" data-testid="atlas_link">Data Manager - Entra ID Device Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-entra-id-user-adapter/" data-testid="atlas_link">Data Manager - Entra ID User Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-falcon-adapter/" data-testid="atlas_link">Data Manager - Falcon Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-fnms-flexera-one-adapter/" data-testid="atlas_link">Data Manager - FNMS/Flexera One Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-intune-adapter/" data-testid="atlas_link">Data Manager - InTune Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-jamf-adapter/" data-testid="atlas_link">Data Manager - Jamf Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-lansweeper/" data-testid="atlas_link">Data Manager - Lansweeper</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-oneagent-adapter/" data-testid="atlas_link">Data Manager - OneAgent Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-qualys-adapter/" data-testid="atlas_link">Data Manager - Qualys Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-sccm-adapter/" data-testid="atlas_link">Data Manager - SCCM Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-servicenow-adapter/" data-testid="atlas_link">Data Manager - ServiceNow Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-snow-adapter/" data-testid="atlas_link">Data Manager - Snow Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-tenable-vulnerability-management-adapter/" data-testid="atlas_link">Data Manager - Tenable Vulnerability Management Adapter</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/set-up-assets-data-manager/" data-testid="atlas_link">Set up Assets Data Manager</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-roles-for-data-manager/" data-testid="atlas_link">Set up roles for Data Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-your-instance-of-data-manager/" data-testid="atlas_link">Set up your instance of Data Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/set-up-the-data-manager-clients-for-assets/" data-testid="atlas_link">Set up the Data Manager Clients for Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-tokens-for-assets-data-manager/" data-testid="atlas_link">Create tokens for Assets Data Manager</a></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/move-data-into-data-manager-to-create-raw-data/" data-testid="atlas_link">Move data into Data Manager to create raw data</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-a-data-source-aggregate-job/" data-testid="atlas_link">Configure a Data Source Aggregate job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-a-powershell-based-job/" data-testid="atlas_link">Configure a PowerShell-based job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-an-api-based-job/" data-testid="atlas_link">Configure an API-based job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-a-new-job/" data-testid="atlas_link">Create a new job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-configure-a-database-job/" data-testid="atlas_link">Create and configure a database job</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/create-and-configure-a-flat-file-job/" data-testid="atlas_link">Create and configure a Flat File job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-and-configure-a-schema-job/" data-testid="atlas_link">Create and configure a Schema job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/run-a-job/" data-testid="atlas_link">Run a job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/schedule-a-job-using-windows/" data-testid="atlas_link">Schedule a job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-completed-jobs/" data-testid="atlas_link">View completed jobs</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-raw-data/" data-testid="atlas_link">View raw data</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/remove-unwanted-values-to-create-transformed-data/" data-testid="atlas_link">Remove unwanted values to create transformed data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-a-transform-function/" data-testid="atlas_link">Configure a Transform Function</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/run-a-transform-function/" data-testid="atlas_link">Run a Transform function</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-transformed-data/" data-testid="atlas_link">View Transformed data</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/eliminate-unnecessary-records-to-create-cleansed-data/" data-testid="atlas_link">Eliminate unnecessary records to create cleansed data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/cleanse-your-data/" data-testid="atlas_link">Cleanse your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-cleansing-rules/" data-testid="atlas_link">Configure Cleansing Rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-attribute-mapping/" data-testid="atlas_link">Configuring Attribute Mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-attribute-priority/" data-testid="atlas_link">Configuring Attribute Priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-attributes/" data-testid="atlas_link">Configuring Attributes</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-data-source-types/" data-testid="atlas_link">Configuring Data Source Types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-data-sources/" data-testid="atlas_link">Configuring Data Sources</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configuring-reasons/" data-testid="atlas_link">Configuring Reasons</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/reconcile-data-sources-to-create-data-manager-objects/" data-testid="atlas_link">Reconcile data sources to create Data Manager objects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-advanced-searches/" data-testid="atlas_link">Configure Advanced Searches</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-computed-issues/" data-testid="atlas_link">Configure Computed Issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-custom-computed-dictionaries/" data-testid="atlas_link">Configure Custom Computed Dictionaries</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-dashboards/" data-testid="atlas_link">Configure Dashboards</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/configure-default-computed-dictionaries/" data-testid="atlas_link">Configure Default Computed Dictionaries</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-your-data/" data-testid="atlas_link">Import your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/schedule-an-import-of-your-data/" data-testid="atlas_link">Schedule an import of your data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/view-data-manager-objects/" data-testid="atlas_link">View Data Manager Objects</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/import-into-an-assets-schema-to-create-schema-objects/" data-testid="atlas_link">Import into an Assets schema to create schema objects</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/import-your-data-into-assets/" data-testid="atlas_link">Import your data into Assets</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/learn-the-terminology-of-assets-data-manager/" data-testid="atlas_link">Learn the terminology of Assets Data Manager</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-assets-data-manager/" data-testid="atlas_link">Data Manager - Assets Data Manager</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-roles/" data-testid="atlas_link">Data Manager - Roles</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-adapter/" data-testid="atlas_link">Data Manager - Adapter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-adapters-client/" data-testid="atlas_link">Data Manager - Adapters client</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-advanced-search/" data-testid="atlas_link">Data Manager - Advanced Search</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-advanced-search-group/" data-testid="atlas_link">Data Manager - Advanced Search Group</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-all-jobs-screen/" data-testid="atlas_link">Data Manager - All jobs (screen)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-analysis/" data-testid="atlas_link">Data Manager - Analysis</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-assets/" data-testid="atlas_link">Data Manager - Assets</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute/" data-testid="atlas_link">Data Manager - Attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-by-datasource/" data-testid="atlas_link">Data Manager - Attribute by Datasource</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-flag/" data-testid="atlas_link">Data Manager - Attribute Flag</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-flag-priority/" data-testid="atlas_link">Data Manager - Attribute flag - Priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-mapping/" data-testid="atlas_link">Data Manager - Attribute mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-attribute-pie-chart/" data-testid="atlas_link">Data Manager - Attribute Pie Chart</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-auto-generate-column-mappings-field/" data-testid="atlas_link">Data Manager - Auto-generate column mappings field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleanse/" data-testid="atlas_link">Data Manager - Cleanse</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleanse-and-import/" data-testid="atlas_link">Data Manager - Cleanse and Import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleanse-and-import-client/" data-testid="atlas_link">Data Manager - Cleanse and Import client</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleansed-data/" data-testid="atlas_link">Data Manager - Cleansed data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleansing-rules/" data-testid="atlas_link">Data Manager - Cleansing rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-cleansing-statistics/" data-testid="atlas_link">Data Manager - Cleansing statistics</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-heading-row/" data-testid="atlas_link">Data Manager - Column heading row</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-mapping/" data-testid="atlas_link">Data Manager - Column mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-mapping-types/" data-testid="atlas_link">Data Manager - Column mapping types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-column-settings/" data-testid="atlas_link">Data Manager - Column settings</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-compute-object-class/" data-testid="atlas_link">Data Manager - Compute (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-compute-issues/" data-testid="atlas_link">Data Manager - Compute issues</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-computed/" data-testid="atlas_link">Data Manager - Computed</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-compute-dictionary/" data-testid="atlas_link">Data Manager - Computed dictionary</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-computeissues-chart/" data-testid="atlas_link">Data Manager - ComputeIssues (Chart)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dashboard-group/" data-testid="atlas_link">Data Manager - Dashboard group</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dashboards/" data-testid="atlas_link">Data Manager - Dashboards</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-manager-clients/" data-testid="atlas_link">Data Manager - Data Manager Clients</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-manager-object/" data-testid="atlas_link">Data Manager - Data Manager object</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source/" data-testid="atlas_link">Data Manager - Data source</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-by-data-source/" data-testid="atlas_link">Data Manager - Data Source by Data Source</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-name/" data-testid="atlas_link">Data Manager - Data Source Name</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-source-type/" data-testid="atlas_link">Data Manager - Data Source Type</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-data-types/" data-testid="atlas_link">Data Manager - Data types</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-date-format/" data-testid="atlas_link">Data Manager - Date format</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-default-attribute-mapping/" data-testid="atlas_link">Data Manager - Default attribute mapping</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-default-cleansing-rules/" data-testid="atlas_link">Data Manager - Default Cleansing Rules</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-delimiter/" data-testid="atlas_link">Data Manager - Delimiter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dictionary-groups/" data-testid="atlas_link">Data Manager - Dictionary Groups</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-dictionary-values/" data-testid="atlas_link">Data Manager - Dictionary Values</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-ds/" data-testid="atlas_link">Data Manager - DS#</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-end-with-delimiter/" data-testid="atlas_link">Data Manager - End with delimiter</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-exclude-cleansing-functions/" data-testid="atlas_link">Data Manager - Exclude (Cleansing Rules)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-file-path/" data-testid="atlas_link">Data Manager - File path</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-filter-cleansing-functions/" data-testid="atlas_link">Data Manager - Filter (Cleansing Rules)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-import/" data-testid="atlas_link">Data Manager - Import</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-importable/" data-testid="atlas_link">Data Manager - Importable</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-important/" data-testid="atlas_link">Data Manager - Important</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-importscore/" data-testid="atlas_link">Data Manager - ImportScore</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-job/" data-testid="atlas_link">Data Manager - Job</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-job-execution-history/" data-testid="atlas_link">Data Manager - Job execution history</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-mapped/" data-testid="atlas_link">Data Manager - Mapped</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-mapping-matrix/" data-testid="atlas_link">Data Manager - Mapping matrix</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-my-downloads/" data-testid="atlas_link">Data Manager - My Downloads</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-network-object-class/" data-testid="atlas_link">Data Manager - Network (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-normal/" data-testid="atlas_link">Data Manager - Normal</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-attribute/" data-testid="atlas_link">Data Manager - Object Attribute</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-class/" data-testid="atlas_link">Data Manager - Object class</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-detail/" data-testid="atlas_link">Data Manager - Object Detail</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-object-list/" data-testid="atlas_link">Data Manager - Object list</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-osversio/" data-testid="atlas_link">Data Manager - OSVersio</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-people-object-class/" data-testid="atlas_link">Data Manager - People (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-peripherals-object-class/" data-testid="atlas_link">Data Manager - Peripherals (Object Class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-platform/" data-testid="atlas_link">Data Manager - Platform</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-primary-key/" data-testid="atlas_link">Data Manager - Primary key</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-priority/" data-testid="atlas_link">Data Manager - Priority</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-qualifier/" data-testid="atlas_link">Data Manager - Qualifier</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-raw-data/" data-testid="atlas_link">Data Manager - Raw Data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-reason/" data-testid="atlas_link">Data Manager - Reason</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-recent-jobs-screen/" data-testid="atlas_link">Data Manager - Recent jobs (screen)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-record/" data-testid="atlas_link">Data Manager - Record</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-refresh-gap/" data-testid="atlas_link">Data Manager - Refresh Gap</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-remove-cleansing-functions/" data-testid="atlas_link">Data Manager - Remove (Cleansing Rule)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-saved-search/" data-testid="atlas_link">Data Manager - Saved search</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-schema-objects/" data-testid="atlas_link">Data Manager - Schema objects</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-secondary-key/" data-testid="atlas_link">Data Manager - Secondary key</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-skip-rows-field/" data-testid="atlas_link">Data Manager - Skip rows field</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-snapshot/" data-testid="atlas_link">Data Manager - Snapshot</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-software-object-class/" data-testid="atlas_link">Data Manager - Software (object class)</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-tag/" data-testid="atlas_link">Data Manager - Tag</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-token/" data-testid="atlas_link">Data Manager - Token</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-transform-functions/" data-testid="atlas_link">Data Manager - Transform functions</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-transformation-request/" data-testid="atlas_link">Data Manager - Transformation request</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-transformed-data/" data-testid="atlas_link">Data Manager - Transformed data</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-uploaded/" data-testid="atlas_link">Data Manager - Uploaded</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-venn-diagram/" data-testid="atlas_link">Data Manager - Venn Diagram</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-verified/" data-testid="atlas_link">Data Manager - Verified</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-wildcard/" data-testid="atlas_link">Data Manager - Wildcard</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/data-manager-workspaceid/" data-testid="atlas_link">Data Manager - WorkspaceId</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-work-with-views/" data-testid="atlas_link">Manage your work with views</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/enable-new-views-for-your-service-project/" data-testid="atlas_link">Enable new views for your service project </a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-work-using-a-board/" data-testid="atlas_link">Manage your work using a board</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/get-started-with-boards/" data-testid="atlas_link">Get started with boards</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/manage-board-columns-and-statuses/" data-testid="atlas_link">Manage board columns and statuses</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-quick-filters-for-your-board/" data-testid="atlas_link">Create quick filters for your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/create-swimlanes-for-your-board/" data-testid="atlas_link">Create swimlanes for your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-colors-to-cards-on-your-board/" data-testid="atlas_link">Add colors to cards on your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/add-fields-to-cards-on-your-board/" data-testid="atlas_link">Add fields to cards on your board</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/how-to-use-the-issues-for-attention-insight/" data-testid="atlas_link">How to use the issues for attention insight</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/rank-issues-on-your-board-manually/" data-testid="atlas_link">Rank issues on your board manually</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/jira-service-management-cloud/docs/manage-your-work-with-a-calendar/" data-testid="atlas_link">Manage your work with a calendar</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/show-issues-in-the-calendar/" data-testid="atlas_link">Show issues on the calendar</a></li><li class="pagetree__item "><a href="/jira-service-management-cloud/docs/use-the-calendar-to-view-your-issues/" data-testid="atlas_link">Use the calendar to view your issues</a></li></ul></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" 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eyTfSh"><div style="top:0;left:0;position:absolute;z-index:400;opacity:0"></div></div></div></div></div></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Create and configure a Flat File job</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'><strong>Assets Data Manager</strong> for Jira Service Management Cloud is a Premium and Enterprise only feature that is currently in Open Beta development. <a class='sc-eIHaNI fVLHZh' href='https://jira.atlassian.com/browse/JSDCLOUD-15265?jql=project%20%3D%20JSDCLOUD%20AND%20component%20in%20(%22Assets%20-%20Data%20Manager%22%2C%20%22Assets%20-%20Data%20Manager%20Adapters%22%2C%20%22Assets%20-%20Data%20Manager%20Cleanse%20%26%20Import%22)' title='https://jira.atlassian.com/browse/JSDCLOUD-15265?jql=project%20%3D%20JSDCLOUD%20AND%20component%20in%20(%22Assets%20-%20Data%20Manager%22%2C%20%22Assets%20-%20Data%20Manager%20Adapters%22%2C%20%22Assets%20-%20Data%20Manager%20Cleanse%20%26%20Import%22)'>View and vote on our list of upcoming features.</a></p><p data-renderer-start-pos='188'>If you find a bug or have questions, please reach out to <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/' title='https://support.atlassian.com/'>Atlassian Support</a> or the <a class='sc-eIHaNI fVLHZh' href='https://community.atlassian.com/' title='https://community.atlassian.com/'>Atlassian Community</a>.</p></div></div></div></div></div></div></div></div><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-dymIpo gEdAYa'><div></div><div class='sc-kXeGPI fIPKnQ'><div class='ak-renderer-document'><div style='background:#EAE6FF' class='ak-editor-panel' data-panel-type='note'><span style='color:#5243AA' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel note'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M8 4h8a2 2 0 0 1 2 2v12a2 2 0 0 1-2 2H8a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2zm1.5 4a.5.5 0 0 0-.5.5v1a.5.5 0 0 0 .5.5h5a.5.5 0 0 0 .5-.5v-1a.5.5 0 0 0-.5-.5h-5zm0 4a.5.5 0 0 0-.5.5v1a.5.5 0 0 0 .5.5h3a.5.5 0 0 0 .5-.5v-1a.5.5 0 0 0-.5-.5h-3z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This task requires <strong>Data Manager admin</strong> permissions to complete. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-roles/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-roles/'>How permissions and roles work in Data Manager.</a></p></div></div></div></div></div></div></div></div><p data-renderer-start-pos='2'>To bring data from a <strong>Flat File </strong>into Data Manager, you must create and configure the <strong>Flat File job</strong> and then run the job using the <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-adapters-client/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-adapters-client/'>Data Manager Adapters Client</a>.</p><h2 id='Create-a-Flat-File-job'>Create a Flat File job</h2><p data-renderer-start-pos='186'>To create a new job using a flat file, such as a CSV or TXT file, as a data source:</p><ol class='ak-ol'><li><p data-renderer-start-pos='271'>Select <strong>Assets</strong> in the top navigation bar.</p></li><li><p data-renderer-start-pos='315'>Under the <strong>Asset and configuration management</strong> title, select <strong>Data Manager</strong>.</p></li><li><p data-renderer-start-pos='391'>Select <strong>Adapters</strong> in the left menu bar. This will open a new tab to the <strong>Adapters</strong> screen.</p></li><li><p data-renderer-start-pos='481'>Select <strong>Create a job</strong> in the left menu bar.</p></li><li><p data-renderer-start-pos='526'>Under <strong>General</strong>, select <strong>Flat Files</strong>.</p></li></ol><p data-renderer-start-pos='565'>Once you have created a new job, you must complete all of the <strong>Required (*) </strong>fields before the job can be successfully saved.</p><h2 id='Configure-a-Flat-File-job'>Configure a Flat File job</h2><p data-renderer-start-pos='717'>In the <strong>Flat File Configuration</strong> screen, configure details about the data source:</p><ol class='ak-ol'><li><p data-renderer-start-pos='798'>In the <strong>Name</strong> field, enter a name for your job. This name will be used to identify your job when you run the Adapters client.</p></li><li><p data-renderer-start-pos='925'>Ensure the <strong>Enabled </strong>toggle is set to <strong>Enabled</strong> (dark blue). Disabled jobs cannot be run.</p></li><li><p data-renderer-start-pos='1014'>In the <strong>Object Class</strong> field, select the Object Class destination for this data. <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-object-class/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-object-class/'>Object Classes currently available in Data Manager</a>.</p></li><li><p data-renderer-start-pos='1147'>In the <strong>Data Source Type</strong> field, select an existing <a class='sc-eIHaNI fVLHZh' href='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-data-source-type/' title='https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-data-source-type/'>Data source type</a> or create a new data source type, below.</p></li><li><p data-renderer-start-pos='1258'>In the <strong>Data Source Name </strong>field, enter a name for the Data Source that will be created when this job is run. This is typically the same as the <strong>Name</strong>, above.</p></li><li><p data-renderer-start-pos='1415'>In the <strong>File Path field</strong>, enter a file path where the flat file can be found. You must use the correct file path, including the filename and the filename extension. Here’s an example of a file path that you might see in a MacOS system:</p><div class='code-block '><span style='font-family:function () { return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace"; };font-size:12px;background:#F4F5F7;color:#172B4D;border-radius:3px;display:flex;line-height:1.6666666666666667;overflow-x:auto;white-space:pre'><code style='font-family:function () { return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace"; };font-size:14px;line-height:1.4285714285714286;padding:8px;color:#8993A4;background-color:#EBECF0;flex-shrink:0;text-align:right;user-select:none'><span class='react-syntax-highlighter-line-number' style='opacity:1'>1 </span></code><code style='font-family:function () { return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace"; };font-size:12px;line-height:1.6666666666666667;padding:8px'>/data-manager-files/CMDBComputers.csv</code></span></div><p data-renderer-start-pos='1689'>And here’s an example of a file path you might see in a Windows PC system:</p><div class='code-block '><span style='font-family:function () { return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace"; };font-size:12px;background:#F4F5F7;color:#172B4D;border-radius:3px;display:flex;line-height:1.6666666666666667;overflow-x:auto;white-space:pre'><code style='font-family:function () { return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace"; };font-size:14px;line-height:1.4285714285714286;padding:8px;color:#8993A4;background-color:#EBECF0;flex-shrink:0;text-align:right;user-select:none'><span class='react-syntax-highlighter-line-number' style='opacity:1'>1 </span></code><code style='font-family:function () { return "'SFMono-Medium', 'SF Mono', 'Segoe UI Mono', 'Roboto Mono', 'Ubuntu Mono', Menlo, Consolas, Courier, monospace"; };font-size:12px;line-height:1.6666666666666667;padding:8px'>C:\data-manager-files\CMDBComputers.csv</code></span></div></li><li><p data-renderer-start-pos='1808'>In the <strong>Skip line</strong> field, enter an integer value if the headers of your data file are not on the first line of the file. By default this field is set to <span class='code'>0</span>.</p></li><li><p data-renderer-start-pos='1965'>In the <strong>Delimiter</strong> field, you can enter the delimiter character that separates the values when viewed within a text file. The default is the comma <span class='code'>,</span>.</p></li><li><p data-renderer-start-pos='2116'>In the <strong>Qualifier </strong>field, you can enter a unicode character that wraps a string and marks it as a single value. The most common qualifier is the double-quote character <span class='code'>"</span>.</p></li><li><p data-renderer-start-pos='2288'>The <strong>End with delimiter</strong> toggle should be enabled only if each line in your flat file file ends with a delimiter as well.</p></li><li><p data-renderer-start-pos='2411'>The <strong>Wildcard</strong> toggle should be enabled if multiple flat files are grouped together with the same column structure. For example, data-file-*.csv will consume data-file-1.csv, data-file-2.csv, etc. If using a Wildcard, this Field Path field will exclude the file name and extension.</p></li><li><p data-renderer-start-pos='2694'>The <strong>Column Mappings</strong> section allows you to configure Column Mappings for each column in our file. Each column mapping can be further configured:</p><ol class='ak-ol'><li><p data-renderer-start-pos='2839'>The <strong>Source Column Name</strong> field is the name of the source column in the data file.</p></li><li><p data-renderer-start-pos='2922'>The <strong>Source Column Type</strong> allows you to select the data type to use for the data in that column.</p></li><li><p data-renderer-start-pos='3019'>When the <strong>Source Column Type</strong> is a date, the <strong>Date Format</strong> field displays and allows you to select a date format to mask date and time information. If this field doesn’t contain date or time information, it can be left empty.</p></li><li><p data-renderer-start-pos='3244'>The <strong>Destination Column Name</strong> field is the name assigned to this field in Data Manager.</p></li></ol></li></ol><h2 id='Create-a-new-data-source-type-when-creating-a-new-job'>Create a new data source type when creating a new job</h2><p data-renderer-start-pos='3394'>A data source type contains information about a group of data sources, and you are <strong>required</strong> to select a data source type when creating a job.</p><p data-renderer-start-pos='3537'>If you don’t have any data source types created:</p><ul class='ak-ul'><li><p data-renderer-start-pos='3587'>Go to <strong>Flat File Configuration</strong></p></li><li><p data-renderer-start-pos='3620'>Select the <strong>Data Source Type</strong> and enter the name for the new type</p></li><li><p data-renderer-start-pos='3687'>Select <strong>Add item</strong> in the dropdown box that appears</p></li></ul><h2 id='Create-column-mappings-automatically'>Create column mappings automatically</h2><p data-renderer-start-pos='3779'>The <strong>Auto Generate</strong> button allows you to automatically generate column mappings. Copy and paste the flat file headers (separated with your chosen delimiter, such as commas) from your data source into the field and select <strong>Auto Generate</strong>.</p><h2 id='Create-column-mappings-manually'>Create column mappings manually</h2><p data-renderer-start-pos='4047'>The <strong>Column Mappings</strong> section allows you to configure Column Mappings for each column in our file. Each column mapping can be further configured:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4192'>Select <strong>Add Mapping</strong> for each column you want to add.</p></li><li><p data-renderer-start-pos='4247'>The <strong>Source Column Name</strong> field is the name of the source column in the data file.</p></li><li><p data-renderer-start-pos='4330'>The <strong>Source Column Type</strong> allows you to select the data type to use for the data in that column.</p></li><li><p data-renderer-start-pos='4427'>When the <strong>Source Column Type</strong> is a date, the <strong>Date Format</strong> field displays and allows you to select a date format to mask date and time information. If this field doesn’t contain date or time information, it can be left empty. If your data date format is not in the list, you can create it in the settings.</p></li><li><p data-renderer-start-pos='4732'>The <strong>Destination Column Name</strong> field is the name assigned to this field in Data Manager.</p></li></ol><div style='background:#FFFAE6' class='ak-editor-panel' data-panel-type='warning'><span style='color:#FF991F' class='ak-editor-panel__icon'><span class='sc-bnXvFD jjYaPd' role='img' aria-label='Panel warning'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><g fill-rule='evenodd'><path d='M12.938 4.967c-.518-.978-1.36-.974-1.876 0L3.938 18.425c-.518.978-.045 1.771 1.057 1.771h14.01c1.102 0 1.573-.797 1.057-1.771L12.938 4.967z' fill='currentColor'></path><path d='M12 15a1 1 0 0 1-1-1V9a1 1 0 0 1 2 0v5a1 1 0 0 1-1 1m0 3a1 1 0 0 1 0-2 1 1 0 0 1 0 2' fill='inherit'></path></g></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='4823'>You won't be able to map data to a NULL column for CSV/TXT for a Flat File. This is true even if you create column mappings manually. <br><br>The mapping will not be possible as the data type for that column will be set to <strong>string</strong> by default. To map data in this situation, use the Transform function to convert the <strong>string</strong> to another data type.</p></div></div><h2 id='Save-a-job'>Save a job</h2><p data-renderer-start-pos='5176'>Once all required fields have been filled and all columns in the data source have been mapped, you can <strong>Save</strong> this job. 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