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37.5rem){.ssrcss-1mjrbfa-AccessibilityLink:focus{position:absolute;}}.ssrcss-1bn0jvl-GlobalNavigationItem{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-top:-0.25rem;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;}@media (min-width: 18.75rem){.ssrcss-1bn0jvl-GlobalNavigationItem{-webkit-order:0;-ms-flex-order:0;order:0;width:auto;}}@media (min-width: 37.5rem){.ssrcss-1bn0jvl-GlobalNavigationItem{-webkit-order:0;-ms-flex-order:0;order:0;width:100%;}}.ssrcss-1bn0jvl-GlobalNavigationItem:hover>*>*::after,.ssrcss-1bn0jvl-GlobalNavigationItem:focus>*>*::after,.ssrcss-1bn0jvl-GlobalNavigationItem[data-open='true']{width:100%;opacity:100%;}.ssrcss-j17vi8-AccountOptionsList{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;padding-right:3rem;}@media (min-width: 37.5rem){.ssrcss-j17vi8-AccountOptionsList{padding-right:0;}}.ssrcss-j17vi8-AccountOptionsList >li{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;}.ssrcss-1t7ltsf-GlobalNavigationProduct-GlobalNavigationAccount{color:#000000;text-align:center;height:3.75rem;min-width:2.75rem;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;text-align:left;}.ssrcss-1t7ltsf-GlobalNavigationProduct-GlobalNavigationAccount:focus>*>*::after,.ssrcss-1t7ltsf-GlobalNavigationProduct-GlobalNavigationAccount[data-open='true']{width:100%;opacity:100%;}@media (min-width: 80rem){.ssrcss-1t7ltsf-GlobalNavigationProduct-GlobalNavigationAccount{width:11rem;}}.ssrcss-5fw2ee-AccountComponentWrapper{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;min-width:inherit;width:inherit;}.ssrcss-uwr32o-StyledAccountPlaceholderComponent{height:100%;width:100%;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;text-align:left;display:inline-block;position:absolute;}html.no-js 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(min-width: 63rem){.ssrcss-1lgb55w-Skeleton-StyledAccountPlaceholderIcon{width:1.75rem;height:1.75rem;}}.ssrcss-1z04xmt-StyledLoadingPlaceHolderTextWrapper{display:none;}@media (min-width: 63rem){.ssrcss-1z04xmt-StyledLoadingPlaceHolderTextWrapper{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;height:100%;width:100%;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-left:0.5rem;}}.ssrcss-82dxfl-Skeleton-StyledLoadingPlaceHolderText{background-color:#F6F6F6;overflow:hidden;width:100%;border-radius:5%;height:0.875rem;}.ssrcss-irlfa6-NavigationLink-AccountLink{display:block;height:100%;line-height:calc(4rem - 0.5rem);-webkit-text-decoration:inherit;text-decoration:inherit;color:inherit;white-space:nowrap;text-align:center;pointer-events:none;opacity:0;box-sizing:border-box;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:1.25rem;position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;text-align:center;margin-right:0.3125rem;}.ssrcss-irlfa6-NavigationLink-AccountLink:hover .eki2hvo16::after,.ssrcss-irlfa6-NavigationLink-AccountLink:focus .eki2hvo16::after,.ssrcss-irlfa6-NavigationLink-AccountLink[data-open='true'] .eki2hvo16::after{width:100%;opacity:1;}@media (min-width: 23.4375rem){.ssrcss-irlfa6-NavigationLink-AccountLink{text-align:center;min-width:1.5rem;}}.ssrcss-irlfa6-NavigationLink-AccountLink::after{content:'';display:block;background-color:#0071F1;position:absolute;right:0;left:0;bottom:0.625rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: 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37.5rem){.ssrcss-1umnoc2-VerticalSeparator{display:block;border-left:0.0625rem solid #E6E8EA;height:1.5rem;margin-top:1rem;margin-left:0.5rem;}}.ssrcss-on86pa-GlobalNavigationBarLinkList{-webkit-flex:auto;-ms-flex:auto;flex:auto;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;gap:0.375rem;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}.ssrcss-on86pa-GlobalNavigationBarLinkList >*{display:none;}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList{padding-left:0.75rem;}.ssrcss-on86pa-GlobalNavigationBarLinkList >:last-child{display:block;}}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList >:nth-child(1){display:block;}}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList >:nth-child(2){display:block;}}@media (min-width: 37.5rem){.ssrcss-on86pa-GlobalNavigationBarLinkList >:nth-child(3){display:block;}}@media (min-width: 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1);}}.ssrcss-1699avy-NavItemHoverState{position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;}.ssrcss-1699avy-NavItemHoverState::after{content:'';display:block;background-color:#FA6400;position:absolute;right:0;left:0;bottom:0.375rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: active){.ssrcss-1699avy-NavItemHoverState:hover,.ssrcss-1699avy-NavItemHoverState:focus,.ssrcss-1699avy-NavItemHoverState[data-open='true']{margin-bottom:-1px;border-bottom:1px solid currentcolor!important;}}.ssrcss-1699avy-NavItemHoverState:hover::after,.ssrcss-1699avy-NavItemHoverState:focus::after,.ssrcss-1699avy-NavItemHoverState[data-open='true']::after{width:100%;opacity:1;}@media (prefers-reduced-motion: no-preference){.ssrcss-1699avy-NavItemHoverState::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{display:block;height:100%;line-height:calc(4rem - 0.5rem);-webkit-text-decoration:inherit;text-decoration:inherit;color:inherit;white-space:nowrap;text-align:center;min-width:1.25rem;margin-top:-0.25rem;}.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink:hover .eki2hvo16::after,.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink:focus .eki2hvo16::after,.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink[data-open='true'] .eki2hvo16::after{width:100%;opacity:1;}@media (min-width: 23.4375rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{text-align:center;min-width:1.5rem;}}@media (min-width: 18.75rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{min-width:2.75rem;}}@media (min-width: 23.4375rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{min-width:3rem;}}@media (min-width: 37.5rem){.ssrcss-1tezctd-NavigationLink-MenuToggleControlLink{margin-top:0;min-width:3rem;}}.ssrcss-1xquvrf-NavItemHoverState{position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;}.ssrcss-1xquvrf-NavItemHoverState::after{content:'';display:block;background-color:currentcolor;position:absolute;right:0;left:0;bottom:0.375rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: active){.ssrcss-1xquvrf-NavItemHoverState:hover,.ssrcss-1xquvrf-NavItemHoverState:focus,.ssrcss-1xquvrf-NavItemHoverState[data-open='true']{margin-bottom:-1px;border-bottom:1px solid currentcolor!important;}}.ssrcss-1xquvrf-NavItemHoverState:hover::after,.ssrcss-1xquvrf-NavItemHoverState:focus::after,.ssrcss-1xquvrf-NavItemHoverState[data-open='true']::after{width:100%;opacity:1;}@media (prefers-reduced-motion: no-preference){.ssrcss-1xquvrf-NavItemHoverState::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 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37.5rem){.ssrcss-7jj1a6-LastGlobalNavigationItem{padding-left:0;}}.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-top:-0.25rem;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;width:2rem;}@media (min-width: 18.75rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{width:auto;}}@media (min-width: 37.5rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{-webkit-order:0;-ms-flex-order:0;order:0;}}.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger:hover>*>*::after,.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger:focus>*>*::after,.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger[data-open='true']{width:100%;opacity:100%;}@media (min-width: 18.75rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{width:2.5rem;}}@media (min-width: 23.4375rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{width:3rem;}}@media (min-width: 37.5rem){.ssrcss-1w3za5i-GlobalNavigationItem-GlobalNavigationBurger{display:none;}}.ssrcss-1myt22i-BurgerMenuIconWrapper{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;width:1.5rem;height:1.375rem;vertical-align:-0.5em;-webkit-box-pack:space-evenly;-ms-flex-pack:space-evenly;-webkit-justify-content:space-evenly;justify-content:space-evenly;}@media (min-width: 37.5rem){.ssrcss-1myt22i-BurgerMenuIconWrapper{display:none;}}.ssrcss-fbjoge-GlobalNavigationItem{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;margin-top:-0.25rem;-webkit-align-self:center;-ms-flex-item-align:center;align-self:center;}@media (min-width: 18.75rem){.ssrcss-fbjoge-GlobalNavigationItem{width:auto;}}@media (min-width: 37.5rem){.ssrcss-fbjoge-GlobalNavigationItem{-webkit-order:0;-ms-flex-order:0;order:0;}}.ssrcss-fbjoge-GlobalNavigationItem:hover>*>*::after,.ssrcss-fbjoge-GlobalNavigationItem:focus>*>*::after,.ssrcss-fbjoge-GlobalNavigationItem[data-open='true']{width:100%;opacity:100%;}.ssrcss-payrv3-NavigationLink-SearchLink{display:block;height:100%;line-height:calc(4rem - 0.5rem);-webkit-text-decoration:inherit;text-decoration:inherit;color:inherit;white-space:nowrap;text-align:center;background:none;min-width:1.25rem;text-align:center;margin-top:-0.25rem;position:relative;-webkit-text-decoration:none;text-decoration:none;display:inline-block;}.ssrcss-payrv3-NavigationLink-SearchLink:hover .eki2hvo16::after,.ssrcss-payrv3-NavigationLink-SearchLink:focus .eki2hvo16::after,.ssrcss-payrv3-NavigationLink-SearchLink[data-open='true'] .eki2hvo16::after{width:100%;opacity:1;}@media (min-width: 23.4375rem){.ssrcss-payrv3-NavigationLink-SearchLink{text-align:center;min-width:1.5rem;}}.ssrcss-payrv3-NavigationLink-SearchLink::after{content:'';display:block;background-color:currentcolor;position:absolute;right:0;left:0;bottom:0.375rem;height:0.125rem;width:66%;opacity:0;}@media (forced-colors: active){.ssrcss-payrv3-NavigationLink-SearchLink:hover,.ssrcss-payrv3-NavigationLink-SearchLink:focus,.ssrcss-payrv3-NavigationLink-SearchLink[data-open='true']{margin-bottom:-1px;border-bottom:1px solid currentcolor!important;}}.ssrcss-payrv3-NavigationLink-SearchLink:hover::after,.ssrcss-payrv3-NavigationLink-SearchLink:focus::after,.ssrcss-payrv3-NavigationLink-SearchLink[data-open='true']::after{width:100%;opacity:1;}@media (prefers-reduced-motion: no-preference){.ssrcss-payrv3-NavigationLink-SearchLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}@media (min-width: 18.75rem){.ssrcss-payrv3-NavigationLink-SearchLink{min-width:2.75rem;}}@media (min-width: 23.4375rem){.ssrcss-payrv3-NavigationLink-SearchLink{min-width:3rem;width:3rem;text-align:center;}}@media (min-width: 80rem){.ssrcss-payrv3-NavigationLink-SearchLink{background:#F6F6F6;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;height:1rem;padding:0.75rem 0.625rem;margin-left:0.5rem;min-width:11.25rem;outline:0.0625rem solid transparent;}.ssrcss-payrv3-NavigationLink-SearchLink::after{display:none;}.ssrcss-payrv3-NavigationLink-SearchLink:hover,.ssrcss-payrv3-NavigationLink-SearchLink:active,.ssrcss-payrv3-NavigationLink-SearchLink:focus{background:#E6E8EA;color:#000000;}}.ssrcss-1lc3dkf-IconWrapper-SearchIconWrapper{display:inline-block;width:1.625rem;height:1.625rem;vertical-align:middle;width:1.75rem;height:1.8125rem;}@media (min-width: 80rem){.ssrcss-1lc3dkf-IconWrapper-SearchIconWrapper{width:1.375rem;height:1.375rem;}}@media (min-width: 80rem){.ssrcss-1lc3dkf-IconWrapper-SearchIconWrapper{width:1rem;height:1rem;vertical-align:-0.25rem;}}.ssrcss-qefkng-SearchText{padding-left:0.5rem;position:absolute;overflow:hidden;margin:0;width:1px;height:1px;-webkit-clip-path:inset(100%);clip-path:inset(100%);clip:rect(1px, 1px, 1px, 1px);white-space:nowrap;}@media (min-width: 80rem){.ssrcss-qefkng-SearchText{position:static;overflow:visible;width:auto;height:auto;-webkit-clip-path:none;clip-path:none;clip:auto;white-space:inherit;}}.ssrcss-91jqb8-GlobalNavigationDrawer{overflow:hidden;visibility:hidden;}@media (prefers-reduced-motion: no-preference){.ssrcss-91jqb8-GlobalNavigationDrawer>*{transition-property:max-height,height;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);transition-delay:0s,0s,0.4s;transition-duration:0.4s,0.4s,0s;transition-property:max-height,height,display;}@media (min-width: 37.5rem){.ssrcss-91jqb8-GlobalNavigationDrawer>*{transition-duration:0.2s,0.2s,0s;}}}.ssrcss-91jqb8-GlobalNavigationDrawer:focus{outline:5px auto -webkit-focus-ring-color;}.ssrcss-2hb8z7-GlobalNavigationMoreMenu{height:0;}.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{visibility:visible;display:block;height:auto;}@media (min-width: 18.75rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:28rem;}}@media (min-width: 37.5rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:4.0625rem;}}@media (min-width: 37.5rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:8.125rem;}}@media (min-width: 41.25rem){.ssrcss-2hb8z7-GlobalNavigationMoreMenu:target{height:4.0625rem;}}.ssrcss-1obp207-MenuWrapper{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}.ssrcss-s02jgx-MenuLinkList{-webkit-flex:auto;-ms-flex:auto;flex:auto;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;}.ssrcss-s02jgx-MenuLinkList:focus{outline:none;}.ssrcss-s02jgx-MenuLinkList>*{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-flex-basis:50%;-ms-flex-preferred-size:50%;flex-basis:50%;}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList>*{-webkit-flex-basis:auto;-ms-flex-preferred-size:auto;flex-basis:auto;}}@supports (display: grid){.ssrcss-s02jgx-MenuLinkList{display:grid;grid-gap:0 0.5rem;gap:0 0.5rem;}@media (min-width: 18.75rem){.ssrcss-s02jgx-MenuLinkList{grid-template-columns:repeat(2, minmax(7.5rem, 1fr));}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;}}.ssrcss-s02jgx-MenuLinkList>*{min-width:initial;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(1){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(2){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(3){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(4){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(5){display:none;}}@media (min-width: 37.5rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(6){display:none;}}@media (min-width: 40.875rem){.ssrcss-s02jgx-MenuLinkList >:nth-child(7){display:none;}}.ssrcss-1sg011d-MenuLinkListItem{height:1.75rem;margin:0.25rem 0;-webkit-align-items:stretch;-webkit-box-align:stretch;-ms-flex-align:stretch;align-items:stretch;}@media (min-width: 18.75rem){.ssrcss-1sg011d-MenuLinkListItem{height:3.5rem;}}@media (min-width: 37.5rem){.ssrcss-1sg011d-MenuLinkListItem{padding-right:1.25rem;}}.ssrcss-1sg011d-MenuLinkListItem:focus>*::after,.ssrcss-1sg011d-MenuLinkListItem[data-open='true']{width:100%;opacity:100%;}.ssrcss-kffy1u-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-kffy1u-MenuLink::after{content:'';display:block;background-color:currentcolor;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-kffy1u-MenuLink::after{bottom:0.5rem;}}.ssrcss-kffy1u-MenuLink:hover::after,.ssrcss-kffy1u-MenuLink:focus::after,.ssrcss-kffy1u-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-kffy1u-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-kffy1u-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-kffy1u-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1wnoiuf-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1wnoiuf-MenuLink::after{content:'';display:block;background-color:#EB1212;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1wnoiuf-MenuLink::after{bottom:0.5rem;}}.ssrcss-1wnoiuf-MenuLink:hover::after,.ssrcss-1wnoiuf-MenuLink:focus::after,.ssrcss-1wnoiuf-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1wnoiuf-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1wnoiuf-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1wnoiuf-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1fmjesw-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1fmjesw-MenuLink::after{content:'';display:block;background-color:#FFD230;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1fmjesw-MenuLink::after{bottom:0.5rem;}}.ssrcss-1fmjesw-MenuLink:hover::after,.ssrcss-1fmjesw-MenuLink:focus::after,.ssrcss-1fmjesw-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1fmjesw-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1fmjesw-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1fmjesw-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-hvxe5w-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-hvxe5w-MenuLink::after{content:'';display:block;background-color:#AAFF00;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-hvxe5w-MenuLink::after{bottom:0.5rem;}}.ssrcss-hvxe5w-MenuLink:hover::after,.ssrcss-hvxe5w-MenuLink:focus::after,.ssrcss-hvxe5w-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-hvxe5w-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-hvxe5w-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-hvxe5w-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-19ognqy-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-19ognqy-MenuLink::after{content:'';display:block;background-color:#0068FF;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-19ognqy-MenuLink::after{bottom:0.5rem;}}.ssrcss-19ognqy-MenuLink:hover::after,.ssrcss-19ognqy-MenuLink:focus::after,.ssrcss-19ognqy-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-19ognqy-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-19ognqy-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-19ognqy-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-13pa06y-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-13pa06y-MenuLink::after{content:'';display:block;background-color:#0052A1;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-13pa06y-MenuLink::after{bottom:0.5rem;}}.ssrcss-13pa06y-MenuLink:hover::after,.ssrcss-13pa06y-MenuLink:focus::after,.ssrcss-13pa06y-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-13pa06y-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-13pa06y-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-13pa06y-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1b7djp-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1b7djp-MenuLink::after{content:'';display:block;background-color:#589E50;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1b7djp-MenuLink::after{bottom:0.5rem;}}.ssrcss-1b7djp-MenuLink:hover::after,.ssrcss-1b7djp-MenuLink:focus::after,.ssrcss-1b7djp-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1b7djp-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1b7djp-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1b7djp-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1i34t88-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1i34t88-MenuLink::after{content:'';display:block;background-color:#482878;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1i34t88-MenuLink::after{bottom:0.5rem;}}.ssrcss-1i34t88-MenuLink:hover::after,.ssrcss-1i34t88-MenuLink:focus::after,.ssrcss-1i34t88-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1i34t88-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1i34t88-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1i34t88-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-p2g31p-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-p2g31p-MenuLink::after{content:'';display:block;background-color:#002856;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-p2g31p-MenuLink::after{bottom:0.5rem;}}.ssrcss-p2g31p-MenuLink:hover::after,.ssrcss-p2g31p-MenuLink:focus::after,.ssrcss-p2g31p-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-p2g31p-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-p2g31p-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-p2g31p-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-mr2uyx-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-mr2uyx-MenuLink::after{content:'';display:block;background-color:#149EDC;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-mr2uyx-MenuLink::after{bottom:0.5rem;}}.ssrcss-mr2uyx-MenuLink:hover::after,.ssrcss-mr2uyx-MenuLink:focus::after,.ssrcss-mr2uyx-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-mr2uyx-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-mr2uyx-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-mr2uyx-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1b3a0us-MenuLink{font-size:1rem;line-height:1.375;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin:0 0.125rem;-webkit-text-decoration:inherit;text-decoration:inherit;color:#000000;white-space:nowrap;position:relative;height:100%;}.ssrcss-1b3a0us-MenuLink::after{content:'';display:block;background-color:#FA6400;position:absolute;right:0;left:0;bottom:0.125rem;height:0.125rem;width:0;opacity:0;}@media (min-width: 18.75rem){.ssrcss-1b3a0us-MenuLink::after{bottom:0.5rem;}}.ssrcss-1b3a0us-MenuLink:hover::after,.ssrcss-1b3a0us-MenuLink:focus::after,.ssrcss-1b3a0us-MenuLink[data-open='true']::after{width:100%;opacity:1;}@media (min-width: 37.5rem){.ssrcss-1b3a0us-MenuLink{font-size:0.8125rem;line-height:1.2307692307692308;}}@media (min-width: 56.25rem){.ssrcss-1b3a0us-MenuLink{margin:0 0.375rem;}}@media (prefers-reduced-motion: no-preference){.ssrcss-1b3a0us-MenuLink::after{-webkit-transition:width 0.2s,opacity 0.2s;transition:width 0.2s,opacity 0.2s;transition-timing-function:cubic-bezier(0.75, 0, 0.15, 1);}}.ssrcss-1ejv6c9-CloseButtonWrapper{margin-top:0.25rem;}.ssrcss-1ljchhs-CallToActionLink{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:700;font-feature-settings:'ss01' off;font-size:1rem;line-height:1.25;box-sizing:border-box;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;padding:calc(0.5rem - 2px) calc(0.75rem - 2px);border:2px solid transparent;min-height:2.75rem!important;text-align:center;-webkit-text-decoration:none;text-decoration:none;line-height:1.375!important;-webkit-transition:0.2s;transition:0.2s;background:transparent;color:#141414;}@media (min-width: 37.5rem){.ssrcss-1ljchhs-CallToActionLink{font-size:1.125rem;line-height:1.222222222222222;}}.ssrcss-1ljchhs-CallToActionLink:focus-visible{outline:none;box-shadow:none;}.ssrcss-1ljchhs-CallToActionLink .call-to-action-link-text-wrapper{border-bottom:2px solid transparent;-webkit-transition:border-bottom 0.2s;transition:border-bottom 0.2s;}@supports (text-underline-offset: 0.25em){.ssrcss-1ljchhs-CallToActionLink .call-to-action-link-text-wrapper{border-bottom:none;-webkit-text-decoration:underline transparent;text-decoration:underline transparent;text-decoration-thickness:2px;text-decoration-skip-ink:none;text-underline-offset:0.3125em;-webkit-transition:text-decoration 0.2s;transition:text-decoration 0.2s;}}.ssrcss-1ljchhs-CallToActionLink:hover,.ssrcss-1ljchhs-CallToActionLink:focus,.ssrcss-1ljchhs-CallToActionLink:active{cursor:pointer;background:#0051AD;color:#FFFFFF;box-shadow:0 0 0 0.125rem #0051AD;}.ssrcss-1ljchhs-CallToActionLink:hover .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:focus .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:active .call-to-action-link-text-wrapper{border-bottom:2px solid currentcolor;}@supports (text-underline-offset: 0.25em){.ssrcss-1ljchhs-CallToActionLink:hover .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:focus .call-to-action-link-text-wrapper,.ssrcss-1ljchhs-CallToActionLink:active .call-to-action-link-text-wrapper{border-bottom:none;-webkit-text-decoration:underline currentcolor;text-decoration:underline currentcolor;text-decoration-thickness:2px;text-decoration-skip-ink:none;text-underline-offset:0.3125em;}}.ssrcss-1ljchhs-CallToActionLink:focus{box-shadow:0 0 0 0.125rem #FFFFFF;outline:0.125rem solid #000000;outline-offset:0.125rem;box-shadow:0 0 0 0.125rem #0051AD,0 0 0 calc(0.125rem + 0.125rem) #FFFFFF;outline-offset:calc(0.125rem + 0.125rem);}.ssrcss-1hfawy1-IconWrapper{display:inline-block;width:1.125rem;height:1.125rem;min-width:1.25rem;vertical-align:middle;}.ssrcss-12njlvq-ProductNavigationContainer{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:400;font-feature-settings:'ss01' off;font-size:1rem;line-height:1.375;background-color:#B80000;color:#FFFFFF;position:relative;}.ssrcss-1fa1ju1-Masthead{font-size:1rem;line-height:1.375;font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:700;font-feature-settings:'ss01' off;background:#B80000;color:#FFFFFF;}.ssrcss-12x0ma7-ContentWrapper{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;}.ssrcss-kpltdl-LogoWrapper{margin:0.25rem 0;}.ssrcss-1vyfvn-LogoLink{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:auto;-webkit-text-decoration:none;text-decoration:none;color:inherit;}@media all and (-ms-high-contrast: none),(-ms-high-contrast: active){.ssrcss-1vyfvn-LogoLink{width:100%;}}.ssrcss-19cmzaj-LogoIcon{display:block;padding:calc(0.75rem - 0.25rem) 0;height:1.625rem;fill:currentcolor;max-width:10rem;}@media (min-width: 25rem){.ssrcss-19cmzaj-LogoIcon{padding:calc(0.875rem - 0.25rem) 0;height:1.75rem;max-width:15.5rem;}}@media (min-width: 37.5rem){.ssrcss-19cmzaj-LogoIcon{padding:calc(1rem - 0.25rem) 0;max-width:initial;}}@media (min-width: 37.5rem){.ssrcss-as2ggt-Navigation{border-top:0.0625rem solid #DB7F7F;}}html.no-js .ssrcss-wlpshj-MainNavBarContainer{border-bottom:0.25rem solid #B80000;}.ssrcss-325dy3-MenuContainer-PrimaryNavBarContainer{background-color:#FFFFFF;color:#141414;}@media (min-width: 37.5rem){.ssrcss-325dy3-MenuContainer-PrimaryNavBarContainer{background-color:#B80000;color:#FFFFFF;}}.ssrcss-tr5xws-PrimaryListContainer{margin:0 -0.5rem;}@media (min-width: 25rem){.ssrcss-tr5xws-PrimaryListContainer{margin:0 -1rem;}}@media (min-width: 37.5rem){.ssrcss-tr5xws-PrimaryListContainer{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;margin:0;}.ssrcss-tr5xws-PrimaryListContainer .e14xdrat1 .eis6szr3:not(:last-of-type) .eis6szr2 .eis6szr1{border-right-style:solid;border-right-width:0.0625rem;border-right-color:#DB7F7F;}}.ssrcss-1fph62a-ToggleContainer{position:absolute;right:0.5rem;top:0.25rem;background-color:transparent;}@media (min-width: 25rem){.ssrcss-1fph62a-ToggleContainer{top:0.5rem;}}@media (min-width: 37.5rem){.ssrcss-1fph62a-ToggleContainer{display:none;}}.ssrcss-1fph62a-ToggleContainer .ekfn8591{border:0.0625rem solid;border-color:#DB7F7F;}.ssrcss-1fph62a-ToggleContainer .ekfn8591:hover,.ssrcss-1fph62a-ToggleContainer .ekfn8591:focus,.ssrcss-1fph62a-ToggleContainer .ekfn8591:active{color:#141414;background-color:#FFFFFF;border-color:transparent;}.ssrcss-pnxjgb-StyledToggle{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:400;font-feature-settings:'ss01' off;font-size:1rem;line-height:1.375;-webkit-text-decoration:none;text-decoration:none;box-sizing:border-box;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;position:relative;padding:0.5rem;cursor:pointer;color:#FFFFFF;background-color:#B80000;border:none;}html.no-js .ssrcss-pnxjgb-StyledToggle{background-color:#FFFFFF;color:#141414;}@media (min-width: 37.5rem){.ssrcss-pnxjgb-StyledToggle{min-height:2.375rem;}@media (pointer: coarse){.ssrcss-pnxjgb-StyledToggle{min-height:2.75rem;}}}.ssrcss-1m4972l-IconWrapper{display:inline-block;width:1rem;height:1rem;margin-right:0.5rem;}.ssrcss-141d9xq-MenuListContainer{display:none;}html.no-js .ssrcss-141d9xq-MenuListContainer{display:block;}@media (min-width: 37.5rem){.ssrcss-141d9xq-MenuListContainer{margin-left:-0.5rem;margin-right:-0.5rem;padding:0.5rem 0;}}@media (min-width: 37.5rem){.ssrcss-141d9xq-MenuListContainer{background-color:transparent;display:block;padding:0;margin:0;-webkit-flex-basis:100%;-ms-flex-preferred-size:100%;flex-basis:100%;}@media (pointer: coarse){.ssrcss-141d9xq-MenuListContainer{overflow-x:scroll;-webkit-overflow-scrolling:touch;-ms-overflow-style:-ms-autohiding-scrollbar;-ms-overflow-style:none;scrollbar-width:none;}.ssrcss-141d9xq-MenuListContainer::-webkit-scrollbar{display:none;}}}.ssrcss-yhbmpm-StyledMenuList{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:400;font-feature-settings:'ss01' off;}@media (min-width: 37.5rem){.ssrcss-yhbmpm-StyledMenuList{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;position:relative;left:-0.5rem;}@media (pointer: coarse){.ssrcss-yhbmpm-StyledMenuList{-webkit-box-flex-wrap:nowrap;-webkit-flex-wrap:nowrap;-ms-flex-wrap:nowrap;flex-wrap:nowrap;}}}.ssrcss-or45ca-StyledMenuItem{border-bottom:0.0625rem solid #8A8C8E;position:relative;break-inside:avoid;margin:0;padding:0;}@media (min-width: 37.5rem){.ssrcss-or45ca-StyledMenuItem{border-bottom:none;}}@media (min-width: 37.5rem){.ssrcss-or45ca-StyledMenuItem{-webkit-flex:none;-ms-flex:none;flex:none;}}.ssrcss-dgu9ea-StyledLink{box-sizing:border-box;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:0.25rem 0 0.25rem 0.5rem;color:inherit;-webkit-text-decoration:none;text-decoration:none;min-height:2.375rem;}@media (pointer: coarse){.ssrcss-dgu9ea-StyledLink{min-height:2.75rem;}}.ssrcss-dgu9ea-StyledLink:hover,.ssrcss-dgu9ea-StyledLink:focus{background-color:#E6E8EA;}.ssrcss-dgu9ea-StyledLink:focus-visible{box-shadow:inset 0 0 0 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56.25rem){.ssrcss-q03fby-ContainerWithSidebarWrapper{display:grid;grid-gap:1rem;grid-template-columns:minmax(0, 1fr) 18.75rem;}}.ssrcss-1ki8hfp-StyledZone{max-width:50rem;}.ssrcss-15tkd6i-ArticleWrapper{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:400;font-feature-settings:'ss01' off;font-size:1rem;line-height:1.375;color:#141414;margin-bottom:1.5rem;padding-bottom:1.5rem;}.ssrcss-bwbna7-ComponentWrapper-HeadlineComponentWrapper{margin:1.5rem 0;max-width:50rem;margin:2.5rem 0 1.5rem;}.ssrcss-1s9pby4-Heading{font-family:ReithSerif,Helvetica,Arial,freesans,sans-serif;font-weight:500;font-feature-settings:'ss01' off;font-size:2rem;line-height:1.125;margin:0;color:#141414;}@media (min-width: 37.5rem){.ssrcss-1s9pby4-Heading{font-size:2.75rem;line-height:1.0909090909090908;}}.ssrcss-1s9pby4-Heading:focus{outline-style:none;}.ssrcss-1s9pby4-Heading:focus-visible{outline-style:auto;}.ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper{margin:1.5rem 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type="headline" tabindex="-1" class="ssrcss-1s9pby4-Heading e10rt3ze0"><span role="text">'We are being robbed': Homeowners feel trapped by rising fees</span></h1></header><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-1ss8lmo-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg.webp 976w" type="image/webp"/><img alt="Liam Mckinnon looking into the camera" src="https://ichef.bbci.co.uk/ace/standard/3840/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/ebb0/live/05d66a30-9d05-11ef-b73e-5b38a3516be8.jpg 976w" width="3840" height="2160.290674202665" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Liam Mckinnon tried to sell his property to escape rising service charges</p></div></figcaption></figure></div><div data-component="byline-block" class="ssrcss-1hbb5i-BylineComponentWrapper e8mq1e90"><div class="ssrcss-qt5zqv-BylineWrapper e19uhciu17"><div class="ssrcss-h3c0s8-ContributorContainer e19uhciu16"><div class="ssrcss-1u2in0b-Container-ContributorDetails e19uhciu13"><div class="ssrcss-68pt20-Text-TextContributorName e19uhciu6">Nathan Heath</div><div class="ssrcss-84ltp5-Text e19uhciu10">BBC West Investigations</div></div></div></div><div class="ssrcss-jlwt2c-Divider e19uhciu15"></div></div><div data-component="metadata-block" class="ssrcss-xza2yt-ComponentWrapper ep2nwvo1"><div><ul role="list" class="ssrcss-1ik71mx-MetadataStripContainer eh44mf03"><div class="ssrcss-13nu8ri-GroupChildrenForWrapping eh44mf02"><li role="listitem" class="ssrcss-30fcoe-MetadataStripItem eh44mf01"><div class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Published</div><div class="ssrcss-m5j4pi-MetadataContent eh44mf00"><span class="ssrcss-1pvwv4b-MetadataSnippet e4wm5bw3"><span class="ssrcss-61mhsj-MetadataText e4wm5bw1"><time data-testid="timestamp" dateTime="2024-11-23T00:07:17.364Z">23 November 2024</time></span></span></div></li></div></ul></div></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10"><b class="ssrcss-1xjjfut-BoldText e5tfeyi3">Homeowners locked in to maintenance contracts have said they feel "trapped" by rising fees and poor service.</b></p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Residents of some new-build estates across the West said service charges - the bill for the upkeep of communal areas - set by property management company FirstPort have surged.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">They told the BBC they are receiving a poor service as the company fails to perform basic maintenance and administrative duties like weeding and grass cutting and have questioned charges such as "terrorism insurance." More than 30 MPs have signed a letter to FirstPort calling for answers.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">FirstPort said they have conducted "a thorough review" over the past year to improve customer communication, transparency and value for money.</p></div></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">On Thursday,<a href="/news/articles/c0k8y5k77gdo" class="ssrcss-f6h2dj-InlineLink e1kn3p7n0"> the government announced the leasehold system</a> in England and Wales will be overhauled by the end of the current Parliament.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">The service charges for Liam Mckinnon's leasehold flat in Bristol, managed by FirstPort, have tripled over five years to about £1,500 annually.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">A leasehold is where homeowners do not own the land their property is built on but instead lease it from a landlord for as many as 999 years. </p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">They are sometimes subject to service charges for the upkeep of the building.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">The 35-year-old said he had "no other option" but to sell his two-bed flat because the charges were becoming unaffordable and he wanted to end dealings with the management company due to poor service.</p></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-l94cm8-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png.webp 976w" type="image/webp"/><img alt="A gate with overgrown bushes leading to a block of flats - where Liam owns a two-bed flat" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/994/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/c6a9/live/f6e45340-a59a-11ef-b01a-7f094b2599de.png 976w" width="994" height="560" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Mr Mckinnon pays almost £1,500 in service charges for his two-bed flat</p></div></figcaption></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"It makes me feel helpless, no matter how much I challenge the costs, it's not going to change, there’s no accountability for them because they can just keep putting up the charges," said Mr Mckinnon.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"And despite the fees going up, you receive next to no service.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"You're being charged for the grass being cut and then you step outside and there are weeds all over the place."</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">FirstPort said they only apply service charge increases where necessary and ensuring areas are safe and well-maintained is a priority.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">They said the day-to-day running costs of a development are subject to inflation.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Mr Mckinnon said: "There is an acceptance among all residents, that if you need something from FirstPort, you're either not going to get it, or have a massive battle on your hands."</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">After putting his flat up for sale, he said he received and accepted an offer, but months into the process, the buyer pulled out because FirstPort had not provided a valid fire risk assessment on the property.</p></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-l94cm8-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png.webp 976w" type="image/webp"/><img alt="Mr Mckinnon looking at his property listing on Rightmove on his computer" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/994/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/80d6/live/e8280210-9d08-11ef-b793-9902417908f6.png 976w" width="994" height="560" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Mr Mckinnon was prevented from selling his property</p></div></figcaption></figure></div><div data-component="subheadline-block" class="ssrcss-19w8cxh-ComponentWrapper-HeadlineComponentWrapper egtrm1f0"><h2 id="My-relationship-suffered" tabindex="-1" class="ssrcss-pbttu9-Heading e10rt3ze0"><span role="text">'My relationship suffered'</span></h2></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"You have this long line of people in the chain - solicitors, buyers and onward purchase that are all waiting for this one company to provide - what you are paying them to provide - and they just wouldn't do it," Mr Mckinnon said.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"I became an irritable and angry person because it was all-consuming.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"It affected my life in so many ways, my relationship suffered and I wasn’t present at work because I was trying to field all of these problems.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"All the while, you are paying out lots of money for the privilege."</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">FirstPort said they have now re-issued a valid fire risk assessment.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">The BBC also spoke to freeholders on new-build estates - who own the house and the land it sits on - but are tied into private maintenance contracts for the upkeep of communal areas.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">It often happens when a local council decides not to adopt the new area, leaving the builder - or more likely a third party management company such as FirstPort - with responsibility.</p></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-13lzmdv-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg.webp 976w" type="image/webp"/><img alt="Richard and Katherine Phillips looking into the camera" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/3840/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg 976w" width="3840" height="2159.5155429955594" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Richard and Katherine Phillips pay out more than £450 per year in service charges </p></div></figcaption></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Retired couple Richard and Katherine Phillips live in a freehold house in Wells, Somerset, and pay more than £450 annually in service charges for the upkeep of the estate managed by FirstPort.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">They said they receive "next to no service" despite rising charges.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"It feels like you are trapped, you own the land, you own the house, but you are locked in to paying out hundreds a year to a company which won't tell you what they actually do," Mrs Phillips said.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">One of the service charges is "grounds maintenance" which the estate pays thousands of pounds for every year.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"Yet the place looks scruffy and untidy and gets worse year after year, all while FirstPort keep putting their charges up," she added.</p></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-fmt1c3-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png.webp 976w" type="image/webp"/><img alt="The estate with grass coming out the side of the pavements" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/1024/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/2ed3/live/7bbbbb00-9d06-11ef-b73e-5b38a3516be8.png 976w" width="1024" height="576" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Mr and Mrs Phillips said the estate looks untidy despite paying maintenance fees</p></div></figcaption></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">On itemised bills, there are other charges the couple said they struggle to understand such as "terrorism insurance" and "contribution to reserves".</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"You try and phone them up to find out what they do… but you can’t ever get an answer," said Mrs Phillips.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"We feel as though we are being robbed."</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">A spokesperson for The FirstPort Group said: "To enhance cost transparency, we have launched a new online customer portal where customers can view bills, submit repair requests and receive essential updates."</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">The couple said they recently learned from the Land Registry that their name is not on the title deeds for the property because FirstPort has not provided the correct information.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"You just don't know how much the charges will go up next year," said Mr Phillips.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"It’s a feeling of uncertainty, you should know what your expenditure is, so you can control it, but you can’t control them."</p></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-l1favv-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg.webp 976w" type="image/webp"/><img alt="Julie Campbell looking into the camera" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/3840/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/820b/live/517b9440-9d07-11ef-b73e-5b38a3516be8.jpg 976w" width="3840" height="2160.7268322228956" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Julie Campbell said the service charges for her freehold house are "frightening"</p></div></figcaption></figure></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Julie Campbell lives in a freehold house in Dursley, Gloucestershire, and pays more than £500 a year in service charges.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">There are a mixture of leasehold flats and freehold houses on the estate.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">She said the roads and pavements are the responsibility of the council and there is some green space - beds of grass, trees and small parks – which should be maintained by FirstPort - but often look neglected.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"All the work is promised but nothing happens," she said.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"Here I am paying an exorbitant sum of money for nothing really, we are just being robbed on annual basis."</p></div></div><div data-component="image-block" class="ssrcss-1qlkdz0-ComponentWrapper-FullWidthWrapper ey0461q0"><figure class="ssrcss-1vfya96-StyledFigure e34k3c22"><div class="ssrcss-ab5fd8-StyledFigureContainer e34k3c21"><span class="ssrcss-px9z0q-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png.webp 800w" type="image/webp"/><img alt="A bed of grass on the estate which is overgrown and has weeds growing out of it" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/807/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/3ae1/live/196d8820-a747-11ef-a689-d19e56b823a3.png 800w" width="807" height="453.99999999999994" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div><figcaption class="ssrcss-179o3th-StyledFigureCaption ehbdhz00"><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Image caption, </span><div spacing="6" class="ssrcss-y7krbn-Stack e1y4nx260"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Mrs Campbell said some parts of the estate are not maintained</p></div></figcaption></figure></div><div data-component="embed-ugc-uploader-block" id="uploader-18-u180688801" class="ssrcss-1087mar-ComponentWrapper ep2nwvo1"><div class="ssrcss-1xum7j5-UgcUploaderContent e1fzw31j1"><div class="ssrcss-12a0noz-MessageWrapper elwmwb23"><div><h2 class="ssrcss-ivsha1-Title elwmwb22">Get in touch</h2><div 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type="button" class="ssrcss-44a2yh-Button eoocusk1"><span data-testid="participate:communication" class="ssrcss-1tz2bh9-IconWrapper eoocusk0"><svg viewBox="0 0 32 32" width="1em" height="1em" class="ssrcss-xi5oyi-StyledIcon e161cein1" focusable="false" aria-hidden="true"><path d="M1 25.1h18.8v-8.4l-7.3-.5v-5.7H1zm7.5-.4h-4v4.7H6zM31 17.9V2.6H11.5v15.3zm-2.4-2.4H14V5h14.6zm-5.1 2 2.5 4.7h1.5v-4.7z"></path></svg></span>Contact form</button></div></div></div></div></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div class="ssrcss-7uxr49-RichTextContainer e5tfeyi1"><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">Mrs Campbell said in addition to paying council tax, the rising service charges are "frightening" as she is retired with a small pension.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"It's intimidating, it’s a threat to your basic security, your financial security and your sense of wellbeing."</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">More than 30 MPs wrote to the managing director of FirstPort.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">In the letter it said: "We are deeply concerned by what we have heard.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"We would like you come to parliament and meet with us to explain your company's conduct and what you intend to do to address the consistent complaints we receive about you from our constituents."</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">In a statement, a spokesperson for The FirstPort Group said: "As the largest property management company in the UK, we take our responsibilities very seriously, and we work hard to meet the needs and expectations of residents.</p><p class="ssrcss-1q0x1qg-Paragraph e1jhz7w10">"If we do fall short of these expectations, we will address concerns and rectify any mistakes as soon as possible."</p></div></div><div data-component="text-block" class="ssrcss-uf6wea-RichTextComponentWrapper ep2nwvo0"><div 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Send your story ideas to us on </i><a href="mailto: westinvestigations@bbc.co.uk" class="ssrcss-f6h2dj-InlineLink e1kn3p7n0"><i class="ssrcss-xbdn93-ItalicText e5tfeyi2">email</i><span class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">, <!-- -->external</span></a><i class="ssrcss-xbdn93-ItalicText e5tfeyi2"> or via </i><a href="https://bbc.in/47DEoQy" class="ssrcss-f6h2dj-InlineLink e1kn3p7n0"><i class="ssrcss-xbdn93-ItalicText e5tfeyi2">WhatsApp on 0800 313 4630</i></a><i class="ssrcss-xbdn93-ItalicText e5tfeyi2">.</i></p></div></div><div data-component="topic-list" class="ssrcss-1qmkvfu-TopicListWrapper etw6iwl1"><div class="ssrcss-113c0cq-StyledTagContainer ed0g1kj1"><div class="ssrcss-50vlbt-TopicListHeaderWrapper etw6iwl0"><h2 type="normal" class="ssrcss-ad2rmd-Heading e10rt3ze0">Related topics</h2></div><div class="ssrcss-17ehax8-Cluster e1ihwmse1"><ul role="list" spacing="2" class="ssrcss-1ujonwb-ClusterItems e1ihwmse0"><li><a href="/news/topics/c8zwn5l8l0rt" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Dursley</a></li><li><a href="/news/topics/cgmxjyd1e5wt" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Wells</a></li><li><a href="/news/england/bristol" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Bristol</a></li><li><a href="/news/topics/cy4ngzjmm7rt" class="ssrcss-z69h1q-StyledLink ed0g1kj0">Bristol</a></li></ul></div></div></div><div data-component="links-block" class="ssrcss-5i1hhv-LinksComponentWrapper e3eyuya0"><section class="ssrcss-msolhr-LinksWrapper e3eyuya5"><div class="ssrcss-1lqqmgw-LinksHeadingWrapper e3eyuya4"><h2 type="normal" class="ssrcss-ad2rmd-Heading e10rt3ze0">More on this story</h2></div><ul role="list" class="ssrcss-1ypkflt-EndOfContentLinksGrid e3eyuya2"><li class="ssrcss-r2yl4r-PromoItem e3eyuya1"><div data-testid="promo" class="ssrcss-s1qr4x-Promo e1vyq2e80"><div class="ssrcss-1m4lri3-PromoSwitchLayoutAtBreakpoints et5qctl0"><div class="ssrcss-1d68cot-PromoContent exn3ah99"><div spacing="2" class="ssrcss-1f3bvyz-Stack e1y4nx260"><a href="/news/articles/c0k8y5k77gdo" class="ssrcss-1mrs5ns-PromoLink exn3ah91"><span role="text"><p class="ssrcss-1sen9vx-PromoHeadline exn3ah96"><span aria-hidden="false">Leasehold reforms set out amid concerns over delays</span></p></span></a></div><div spacing="2" class="ssrcss-1f3bvyz-Stack e1y4nx260"><div><ul role="list" class="ssrcss-1ik71mx-MetadataStripContainer eh44mf03"><div class="ssrcss-13nu8ri-GroupChildrenForWrapping eh44mf02"><li role="listitem" class="ssrcss-30fcoe-MetadataStripItem eh44mf01"><div class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">Published</div><div class="ssrcss-m5j4pi-MetadataContent eh44mf00"><span class="ssrcss-1pvwv4b-MetadataSnippet e4wm5bw3"><span class="ssrcss-61mhsj-MetadataText e4wm5bw1">21 November 2024</span></span></div></li></div></ul></div></div></div><div class="ssrcss-z60stg-PromoImageContainer en81kx34"><div class="ssrcss-17h6w1t-PromoImageContainerInner en81kx32"><div class="ssrcss-fec6qv-ImageWrapper en81kx33"><span class="ssrcss-e7kr2e-Placeholder etlorgc0"><picture><source srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg.webp 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg.webp 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg.webp 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg.webp 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg.webp 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg.webp 976w" type="image/webp"/><img alt="Stock image of a block of flats" loading="lazy" src="https://ichef.bbci.co.uk/ace/standard/2048/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg" srcSet="https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg 240w, https://ichef.bbci.co.uk/ace/standard/320/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg 320w, https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg 480w, https://ichef.bbci.co.uk/ace/standard/624/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg 624w, https://ichef.bbci.co.uk/ace/standard/800/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg 800w, https://ichef.bbci.co.uk/ace/standard/976/cpsprodpb/aa2a/live/598606a0-a83a-11ef-98bd-c3011bfd8fce.jpg 976w" width="2048" height="1152.181388757676" class="ssrcss-11yxrdo-Image edrdn950"/></picture></span></div></div></div></div></div></li></ul></section></div></article></main><aside id="regionalIndexExternalLinks-label-aside-content" data-testid="regionalIndexExternalLinks-label-aside-content" aria-labelledby="regionalIndexExternalLinks-label"><div data-component="regionalIndexExternalLinks" class="ssrcss-ykosa2-OnwardJourneysContainerWrapper e1ia0oo99"><h2 id="regionalIndexExternalLinks-label" type="normal" class="ssrcss-ad2rmd-Heading e10rt3ze0">From other local news sites</h2><div class="ssrcss-1r9cioc-PromoGroupWrapper e1ia0oo98"><ul role="list" spacing="responsive" class="ssrcss-1020bd1-Stack e1y4nx260"><li class="ssrcss-2pgqep-PromoItem e1ia0oo97"><div data-testid="promo" class="ssrcss-s1qr4x-Promo e1vyq2e80"><div class="ssrcss-1enzf19-PromoCompact e18gnqux0"><div class="ssrcss-1v1new6-PromoContent exn3ah99"><div spacing="2" class="ssrcss-1f3bvyz-Stack e1y4nx260"><a href="https://ct.moreover.com/?a=56044699985&p=14e&v=1&x=X8yOF6TRg57BXZ0E3uJmTw&u1=ND&u2=up-urn:user:PA187552270" class="ssrcss-1mrs5ns-PromoLink exn3ah91"><span role="text"><p class="ssrcss-1sen9vx-PromoHeadline exn3ah96"><span aria-hidden="false">The Stylistics announce greatest hits and more! November UK 2025 tour - Bristol Beacon - November 3, 2025</span></p></span></a></div><div spacing="4" class="ssrcss-wdw1q-Stack e1y4nx260"><div><ul role="list" class="ssrcss-1ik71mx-MetadataStripContainer eh44mf03"><div class="ssrcss-13nu8ri-GroupChildrenForWrapping eh44mf02"><li role="listitem" class="ssrcss-30fcoe-MetadataStripItem eh44mf01"><div class="visually-hidden ssrcss-1f39n02-VisuallyHidden e16en2lz0">External</div><div class="ssrcss-m5j4pi-MetadataContent eh44mf00"><span class="ssrcss-1pvwv4b-MetadataSnippet e4wm5bw3"><a href="https://www.bristolworld.com" class="ssrcss-1y82sa2-MetadataLink e4wm5bw2"><span class="ssrcss-61mhsj-MetadataText e4wm5bw1">BristolWorld</span></a></span></div></li></div></ul></div></div></div></div></div></li><li class="ssrcss-2pgqep-PromoItem e1ia0oo97"><div data-testid="promo" class="ssrcss-s1qr4x-Promo e1vyq2e80"><div class="ssrcss-1enzf19-PromoCompact e18gnqux0"><div class="ssrcss-1v1new6-PromoContent exn3ah99"><div spacing="2" 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Mckinnon.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"And despite the fees going up, you receive next to no service.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"And despite the fees going up, you receive next to no service.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"You're being charged for the grass being cut and then you step outside and there are weeds all over the place.\\\"\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"You're being charged for the grass being cut and then you step outside and there are weeds all over the place.\\\"\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"FirstPort said they only apply service charge increases where necessary and ensuring areas are safe and well-maintained is a priority.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"FirstPort said they only apply service charge increases where necessary and ensuring areas are safe and well-maintained is a priority.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"They said the day-to-day running costs of a development are subject to inflation.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"They said the day-to-day running costs of a development are subject to inflation.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"Mr Mckinnon said: \\\"There is an acceptance among all residents, that if you need something from FirstPort, you're either not going to get it, or have a massive battle on your hands.\\\"\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Mr Mckinnon said: \\\"There is an acceptance among all residents, that if you need something from FirstPort, you're either not going to get it, or have a massive battle on your hands.\\\"\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"After putting his flat up for sale, he said he received and accepted an offer, but months into the process, the buyer pulled out because FirstPort had not provided a valid fire risk assessment on the property.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"After putting his flat up for sale, he said he received and accepted an offer, but months into the process, the buyer pulled out because FirstPort had not provided a valid fire risk assessment on the property.\",\"attributes\":[]}}]}}]}},{\"type\":\"image\",\"model\":{\"caption\":{\"type\":\"text\",\"model\":{\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"Mr Mckinnon was prevented from selling his property\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Mr Mckinnon was prevented from selling his property\",\"attributes\":[]}}]}}]}},\"image\":{\"alt\":\"Mr Mckinnon looking at his property listing on Rightmove on his 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all-consuming.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"I became an irritable and angry person because it was all-consuming.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"It affected my life in so many ways, my relationship suffered and I wasn’t present at work because I was trying to field all of these problems.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"It affected my life in so many ways, my relationship suffered and I wasn’t present at work because I was trying to field all of these problems.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"All the while, you are paying out lots of money for the privilege.\\\"\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"All the while, you are paying out lots of money for the privilege.\\\"\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"FirstPort said they have now re-issued a valid fire risk assessment.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"FirstPort said they have now re-issued a valid fire risk assessment.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"The BBC also spoke to freeholders on new-build estates - who own the house and the land it sits on - but are tied into private maintenance contracts for the upkeep of communal areas.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"The BBC also spoke to freeholders on new-build estates - who own the house and the land it sits on - but are tied into private maintenance contracts for the upkeep of communal areas.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"It often happens when a local council decides not to adopt the new area, leaving the builder - or more likely a third party management company such as FirstPort - with responsibility.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"It often happens when a local council decides not to adopt the new area, leaving the builder - or more likely a third party management company such as FirstPort - with responsibility.\",\"attributes\":[]}}]}}]}},{\"type\":\"image\",\"model\":{\"caption\":{\"type\":\"text\",\"model\":{\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"Richard and Katherine Phillips pay out more than £450 per year in service charges \",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Richard and Katherine Phillips pay out more than £450 per year in service charges \",\"attributes\":[]}}]}}]}},\"image\":{\"alt\":\"Richard and Katherine Phillips looking into the camera\",\"copyright\":null,\"height\":2159.5155429955594,\"width\":3840,\"src\":\"https://ichef.bbci.co.uk/ace/standard/3840/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg\",\"srcSet\":\"https://ichef.bbci.co.uk/ace/standard/240/cpsprodpb/1850/live/3963bdd0-9d05-11ef-b73e-5b38a3516be8.jpg.webp 240w, 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\\\"next to no service\\\" despite rising charges.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"They said they receive \\\"next to no service\\\" despite rising charges.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"It feels like you are trapped, you own the land, you own the house, but you are locked in to paying out hundreds a year to a company which won't tell you what they actually do,\\\" Mrs Phillips said.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"It feels like you are trapped, you own the land, you own the house, but you are locked in to paying out hundreds a year to a company which won't tell you what they actually do,\\\" Mrs Phillips said.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"One of the service charges is \\\"grounds maintenance\\\" which the estate pays thousands of pounds for every year.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"One of the service charges is \\\"grounds maintenance\\\" which the estate pays thousands of pounds for every year.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"Yet the place looks scruffy and untidy and gets worse year after year, all while FirstPort keep putting their charges up,\\\" she added.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"Yet the place looks scruffy and untidy and gets worse year after year, all while FirstPort keep putting their charges up,\\\" she added.\",\"attributes\":[]}}]}}]}},{\"type\":\"image\",\"model\":{\"caption\":{\"type\":\"text\",\"model\":{\"blocks\":[{\"type\":\"paragraph\",\"model\":{\"text\":\"Mr and Mrs Phillips said the estate looks untidy despite paying maintenance fees\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"Mr and Mrs Phillips said the estate looks untidy despite paying maintenance fees\",\"attributes\":[]}}]}}]}},\"image\":{\"alt\":\"The estate with grass coming out the side of the 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and \\\"contribution to reserves\\\".\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"On itemised bills, there are other charges the couple said they struggle to understand such as \\\"terrorism insurance\\\" and \\\"contribution to reserves\\\".\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"You try and phone them up to find out what they do… but you can’t ever get an answer,\\\" said Mrs Phillips.\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"You try and phone them up to find out what they do… but you can’t ever get an answer,\\\" said Mrs Phillips.\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"\\\"We feel as though we are being robbed.\\\"\",\"blocks\":[{\"type\":\"fragment\",\"model\":{\"text\":\"\\\"We feel as though we are being robbed.\\\"\",\"attributes\":[]}}]}},{\"type\":\"paragraph\",\"model\":{\"text\":\"A spokesperson for The FirstPort Group said: \\\"To enhance cost transparency, we have 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