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srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=640&q=80 640w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=750&q=80 750w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=828&q=80 828w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=1080&q=80 1080w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=1200&q=80 1200w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=1920&q=80 1920w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=2048&q=80 2048w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=3840&q=80 3840w" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FOverview_contact-center-solutions.jpg&w=3840&q=80"/></picture><div class="header-breadcrumbs w-full"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[15px] tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><ul><li><a aria-label="Home - open in same tab" href="https://www.nice.com/de">Home</a></li><li><span>Contact Center Solutions</span></li></ul></div></div><div class="mx-auto flex min-h-[326px] w-full max-w-[1440px] flex-1 flex-col justify-center px-[30px] pb-[15px] text-white tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><div class="heading-wrapper"><h1 class=" " id="">Contact-Center-Lösungen</h1><h2 class=" " id="">Außergewöhnliche Kundenerlebnisse beginnen mit dem richtigen Callcenter.</h2><p class=""><html><head></head><body>Schaffen Sie großartige Kundenerfahrungen und bringen Sie mehr Komfort in das Leben von Kunden und Mitarbeitenden: NICE CXone macht es möglich.</p></div></div></div></section><section class="cta-bar bg-[#e7e7e7]" style="min-height:52px"><div class="mx-auto flex h-[52px] w-full max-w-[1170px] flex-wrap tablet:h-[60px]"><div class="cta-bar-item"><a href="/lp/watch-demo" target="_self" aria-label="Demo ansehen - open in same tab"><img alt="Icon image" loading="lazy" width="37.5" height="37.5" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fwatch-demo.webp&w=48&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fwatch-demo.webp&w=96&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fwatch-demo.webp&w=96&q=80"/><span>Demo ansehen</span></a></div><div class="cta-bar-item"><a href="/lp/get-quote" target="_self" aria-label="Angebot anfordern - open in same tab"><img alt="" loading="lazy" width="37.5" height="37.5" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fget-quote.webp&w=48&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fget-quote.webp&w=96&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fget-quote.webp&w=96&q=80"/><span>Angebot anfordern</span></a></div></div></section><div class="nice-group skin-default max-width-793" id=""><section class="section-heading max-width-1000 skin-default page-solutions"><div class="mx-auto my-[30px] px-[30px] text-center"><h2 class="text-center " id="">Großartige Ideen für <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">glänzende Ergebnisse.</mark></h2><p class="text-center"><html><head></head><body>Kundenerfahrungen zu optimieren und hohe Ansprüche im Contact Center zu erfüllen ist unser Beruf – und unsere Berufung. Mit unserer innovativen Cloud-Plattform, unserem ergebnisorientierten Team und dem leistungsstarken Partner-Ökosystem sind wir in der Lage, Herausforderungen jeder Größenordnung zu meistern.</body></html></p></div></section></div><div class="nice-group skin-default max-width-793" id=""><section class="section-heading max-width-1000 skin-default page-solutions"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Wie können wir Sie unterstützen? (zur US-Website)</h3></div></section><section class="button-links"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><ul class="button-links-wrapper"><li class="button-link-item"><img alt="" loading="lazy" width="397" height="193" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=828&q=80"/><a target="_self" aria-label="Digitale Kundenbetreuung - open in same tab" href="/solutions/digital-customer-service">Digitale Kundenbetreuung</a></li><li class="button-link-item"><img alt="" loading="lazy" width="280" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FSecurite-et-conformite-FR.jpg&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FSecurite-et-conformite-FR.jpg&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FSecurite-et-conformite-FR.jpg&w=640&q=80"/><a target="_self" aria-label="Security und Compliance - 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open in same tab" href="/solutions/customer-experience">Kundenerlebnis</a></li><li class="button-link-item"><img alt="" loading="lazy" width="397" height="193" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=828&q=80"/><a target="_self" aria-label="Mahnwesen - open in same tab" href="/solutions/collections">Mahnwesen</a></li><li class="button-link-item"><img alt="" loading="lazy" width="397" height="193" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fbtn-bg.png&w=828&q=80"/><a target="_self" aria-label="Contact-Center-Management - open in same tab" href="/solutions/contact-center-management">Contact-Center-Management</a></li></ul></div></section></div><section class="two-column-section skin-default image-or-video-right section-40-60 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><figure class=" text-left"><img alt="Machen Sie aus jeder Interaktion etwas Besonderes." loading="lazy" width="820" height="460" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-6-3.webp&w=828&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-6-3.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-6-3.webp&w=1920&q=80"/></figure></div><div class="inner-content"><h3 class=" " id="">Machen Sie aus jeder Interaktion etwas Besonderes.</h3><p class=""><html><head></head><body>„Unsere durchschnittliche Reaktionsgeschwindigkeit hat sich um rund 30 Sekunden verbessert.“<br>- Jeff Kennon<br>Director of Customer Experience, NeoNova</body></html></p><p class=""><html><head></head><body><a href="/resources/cxone-helps-drive-neonova-growth-performance" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Mehr erfahren - open in same tab">Mehr erfahren</a></body></html></p></div></div></div></section><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-solutions"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Für beste Ergebnisse bestens geeignet.</h3></div></section><section class="features skin-default grid-2-col"><div><div class="feature"><figure class=" text-left"><a aria-label="twocolumnfeature-697x669-1" href="/solutions/enterprise"><img alt="twocolumnfeature-697x669-1" loading="lazy" width="697" height="669" decoding="async" data-nimg="1" class="inline-block" style="color:transparent;border-radius:50px" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Ftwocolumnfeature-697x669-1.jpg&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Ftwocolumnfeature-697x669-1.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Ftwocolumnfeature-697x669-1.jpg&w=1920&q=80"/></a></figure><div><h3 class="text-left " id="">Konzerne</h3><p class="text-left"><html><head></head><body>Ermöglichen Sie fortschrittliche, effiziente Kundenerlebnisse mit unserer All-in-One CXone-Plattform, unseren CXsuccess-Services, der DEVone-Community und dem CXexchange-Marktplatz für Anwendungen.</body></html></p><p class="text-left"><html><head></head><body><a href="/solutions/enterprise" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Unsere Technologie entdecken - open in same tab">Unsere Technologie entdecken</a></body></html></p></div></div><div class="feature"><figure class=" text-left"><a aria-label="twocolumnfeature-697x669-6" href="/solutions/small-business"><img alt="twocolumnfeature-697x669-6" loading="lazy" width="697" height="669" decoding="async" data-nimg="1" class="inline-block" style="color:transparent;border-radius:50px" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Ftwocolumnfeature-697x669-6.jpg&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Ftwocolumnfeature-697x669-6.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Ftwocolumnfeature-697x669-6.jpg&w=1920&q=80"/></a></figure><div><h3 class="text-left " id="">Kleine und mittelständische Unternehmen</h3><p class="text-left"><html><head></head><body>Kleine Firmen sind ganz besonders darauf angewiesen, zufriedene Kunden zu gewinnen und zu halten. Mit unserer benutzerfreundlichen All-in-One Contact Center-Plattform ist dies einfach und kosteneffizient möglich.</body></html></p><p class="text-left"><html><head></head><body><a href="/solutions/small-business" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Den Unterschied erleben - open in same tab">Den Unterschied erleben</a></body></html></p></div></div></div></section><section class="reviews"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="flex flex-col w-full flex-wrap justify-center gap-[50px] desktop:flex-row"><div id="g2-widget-container"><div style="background:#ffffff;height:492px;position:relative;width:100%;max-width:500px;border:solid 1px #ccc"><div id="g2-widg-nice-cxone-mpower-1106134"></div><a href="https://www.g2.com/products/nice-cxone-mpower/reviews?utm_campaign=widget_embed&utm_medium=riblets&utm_source=read_more" style="display:block;position:absolute;bottom:6px;left:0;color:#333;font-size:10px;font-weight:600;width:100%;text-align:center">Read more nice-cxone-mpower reviews</a></div></div><div id="gartner-widget-container"></div></div></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="two-column-section skin-default image-or-video-right section-40-60 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><figure class=" text-left"><img alt="Forrester Waveâ¢ Report 2023: NICE fÃ¼hrend im Bereich CCaaS" loading="lazy" width="600" height="626" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fforrester_600x626.webp&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fforrester_600x626.webp&w=1200&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fforrester_600x626.webp&w=1200&q=80"/></figure></div><div class="inner-content"><h3 class=" " id="">Forrester Wave™ Report 2023: NICE führend im Bereich CCaaS</h3><p class=""><html><head></head><body>Erfahren Sie im Forrester Wave™ Report "Contact Center As A Service, Q1 2023", warum und anhand welcher Kriterien NICE als einer der führenden Anbieter auf dem Markt genannt wird - und erfahren Sie wie wir Unternehmen helfen, Kundenerfahrungen außergewöhnliche erfolgreich zu managen.</body></html></p><p class=""><html><head></head><body><a href="/lp/forresterwave2023" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Report kostenlos anfordern - open in same tab"><strong>Report kostenlos anfordern</strong></a></body></html></p></div></div></div></section></div><div class="nice-group skin-dark-gray max-width-793" id=""><section class="section-heading max-width-1000 skin-default page-solutions"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Besserer Service für die Gesundheitsbranche.</h3><p class="text-center"><html><head></head><body>SeBieten Sie Ihren Patienten die einfachen, komfortablen und sicheren Leistungen, die sie erwarten und verdienen. Unsere innovativen Contact-Center-Lösungen tragen dazu bei, die Bereitstellung von Gesundheitsleistungen deutlich zu verbessern.</body></html></p><p class="text-center"><html><head></head><body><a href="/solutions/healthcare" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Mehr erfahren - open in same tab">Mehr erfahren</a></body></html></p></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="two-column-section skin-default image-or-video-left section-50-50 max-width-1000"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><figure class=" text-left"><img alt="Technologie-Partner" loading="lazy" width="974" height="586" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-list-50_50-974-x-586-1.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-list-50_50-974-x-586-1.webp&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-list-50_50-974-x-586-1.webp&w=2048&q=80"/></figure></div><div class="inner-content"><h3 class=" " id="">Technologie-Partner</h3><p class=""><html><head></head><body>Starke Partnerschaften schaffen neue Möglichkeiten. Finden Sie die passenden Anwendungen und Implementierungspartner, um Ihre Investition gemeinsam auf die nächste Ebene zu heben.</body></html></p><p class=""><html><head></head><body><a href="https://cxexchange.niceincontact.com/home#!category/7299" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Mehr erfahren - open in same tab"><strong>Mehr erfahren</strong></a></body></html></p></div></div></div></section><section class="two-column-section skin-default image-or-video-right section-50-50 max-width-1000"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><figure class=" text-left"><img alt="Support-Leistungen" loading="lazy" width="974" height="586" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-list-50_50-974-x-586-2-1.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-list-50_50-974-x-586-2-1.webp&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-list-50_50-974-x-586-2-1.webp&w=2048&q=80"/></figure></div><div class="inner-content"><h3 class=" " id="">Support-Leistungen</h3><p class=""><html><head></head><body>Mit CXsuccess haben Sie Zugang zu den richtigen Menschen, Tools und Technologien, um Kundenerfahrungen kontinuierlich zu optimieren.</body></html></p><p class=""><html><head></head><body><a href="/de/services" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="Mehr erfahren - open in same tab"><strong>Mehr erfahren</strong></a></body></html></p></div></div></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-solutions"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Branchenlösungen</h3></div></section><section class="button-links"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><ul class="button-links-wrapper"><li class="button-link-item button-with-overlay"><img alt="" loading="lazy" width="280" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FAssurances-et-Sante-FR-1.jpg&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FAssurances-et-Sante-FR-1.jpg&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FAssurances-et-Sante-FR-1.jpg&w=640&q=80"/><a target="_self" aria-label=" Gesundheitswesen - open in same tab" href="/solutions/healthcare"> Gesundheitswesen</a></li><li class="button-link-item"><img alt="" loading="lazy" width="280" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FFinanzdienstleistungen-DE-2.jpg&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FFinanzdienstleistungen-DE-2.jpg&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FFinanzdienstleistungen-DE-2.jpg&w=640&q=80"/><a target="_self" aria-label="Finanzdienstleistungen - open in same tab" href="/solutions/financial-services">Finanzdienstleistungen</a></li><li class="button-link-item button-with-overlay"><img alt="" loading="lazy" width="397" height="193" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FBehorden-DE.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FBehorden-DE.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FBehorden-DE.jpg&w=828&q=80"/><a target="_self" aria-label="Behörden - open in same tab" href="/solutions/government">Behörden</a></li><li class="button-link-item"><img alt="" loading="lazy" width="280" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FBPO-DE-1.jpg&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FBPO-DE-1.jpg&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FBPO-DE-1.jpg&w=640&q=80"/><a target="_self" aria-label="BPO - open in same tab" href="/solutions/business-process-outsourcers">BPO</a></li></ul></div></section></div><section class="two-column-section skin-default image-or-video-left section-60-40 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><figure class=" text-left"><img alt="" loading="lazy" width="1024" height="520" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-cxi-platform.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-cxi-platform.webp&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fpromo-40_60-cxi-platform.webp&w=2048&q=80"/></figure></div><div class="inner-content"><h3 class=" " id="">Personalisieren und maximieren Sie Ihre Plattform.</h3><p class=""><html><head></head><body>Der CXexchange-Marktplatz bietet Hunderte von vorintegrierten, zertifizierten Anwendungen und Add-ons, mit denen Sie Ihr Contact Center exakt an Ihre Bedürfnisse anpassen können.</body></html></p></div></div></div></section><section class="contact-us m-[10px] py-[30px] rounded-[5px] desktop:py-[50px] skin-dark-gray m-[10px] rounded-[5px] py-[30px] desktop:py-[50px]"><div class="relative mx-auto flex w-full max-w-[1440px] flex-wrap gap-x-10 overflow-hidden px-[30px] tablet:px-[50px] desktop:flex-nowrap desktop:px-[100px]"><div class="desktop:w-1/2"><h3 class=" " id="">Kontakt: Wir freuen uns auf Ihre Nachricht!</h3><p class=""><html><head></head><body>Sie möchten mehr über unsere Plattform erfahren oder haben Fragen zu unseren Produkten und Services? Füllen Sie einfach das Kontaktformular aus, wir helfen Ihnen gerne weiter. 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urlParams.get(\"utm_source\") ||\r\n urlParams.get(\"utm_medium\") ||\r\n urlParams.get(\"utm_content\") ||\r\n urlParams.get(\"utm_campaign\") ||\r\n urlParams.get(\"utm_keyword\")\r\n ) {\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmsource\",\r\n urlParams.get(\"utm_source\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmmedium\",\r\n urlParams.get(\"utm_medium\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcontent\",\r\n urlParams.get(\"utm_content\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmcampaign\",\r\n urlParams.get(\"utm_campaign\")\r\n );\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"utmkeyword\",\r\n urlParams.get(\"utm_keyword\")\r\n );\r\n window.localStorage.setItem(\"paramsSent\", \"true\");\r\n }\r\n cxone(\"chat\", \"setCaseCustomField\", \"entrypage\", currentURL);\r\n gtag(\"event\", \"cxone_chat_event\", {\r\n chat_full_url: currentURL,\r\n chat_page_path: 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You may withdraw your consent at any time. For additional information about NICE’s privacy practices, please visit our \u003ca href=\"https://www.nice.com/privacy-statement/\" target=\"_blank\"\u003ePrivacy Policy\u003c/a\u003e.`;\r\n privacyPolicy.className = \"privacy-policy-text\";\r\n\r\n companynameElement.appendChild(div);\r\n companynameElement.appendChild(privacyPolicy);\r\n validateBeforeBegin();\r\n });\r\n}\r\n\r\n// function to validate the form before chat begins\r\nfunction validateBeforeBegin() {\r\n const submitBtn = document.querySelector(\r\n '[data-selector=\"BEGIN_CHAT\"]'\r\n );\r\n if (submitBtn) {\r\n submitBtn.addEventListener(\"click\", chekckValidation);\r\n }\r\n}\r\n\r\n// function to check if the checkbox is checked\r\nfunction chekckValidation() {\r\n const optin = document.getElementById(\"opt-in-verbiage\");\r\n cxone(\r\n \"chat\",\r\n \"setCaseCustomField\",\r\n \"optsin\",\r\n optin.checked ? \"true\" : \"false\"\r\n 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