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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML+RDFa 1.0//EN" "http://www.w3.org/MarkUp/DTD/xhtml-rdfa-1.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:og="http://opengraphprotocol.org/schema/" lang="en-uk" xml:lang="en" version="XHTML+RDFa 1.0" dir="ltr"> <head profile="http://www.w3.org/1999/xhtml/vocab"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="description" content="Answers to frequently asked questions related to Travel, Expense & Invoice" /> <script type="application/ld+json" data-source="JSCaching:http://schemaapp.com/resources/Company/ConcurTechnologies/Template20210312210709">{"@type": ["FAQPage"], "@id": "https://www.concur.co.uk/faq#FAQPage", "@context": {"@vocab": "http://schema.org/", "kg": "http://g.co/kg"}, "url": "https://www.concur.co.uk/faq", "publisher": [{"@id": "https://www.concur.com/#Organization"}], "mainEntity": [{"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_0_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_0_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Concur Expense is a software solution that automates business expense reporting and allows companies to take control of spending, no matter where it happens. Through this, organisations can capture spend from multiple sources, base business decisions on accurate data, and simplify the entire expense management process. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/videos/concur-expense-flash\" class=\"btn primary\">See more</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/videos/concur-expense-demo-video\" class=\"btn-ghost\">Watch a demo</a></div></div></div>"}], "name": "What is Concur Expense?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_1_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_1_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Every business runs on good cash flow. When organisations don\u2019t know how much cash is coming in and going out, it can lead to big problems like budget shortfalls. By using emerging technology to automate the expense management process, organisations can control spend, reduce errors and fraud, and base decisions on complete and accurate data. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/cost-living-crisis-value-expense-management-automation\" class=\"btn primary\">The Value of Expense Management</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/what-expense-management\" class=\"btn-ghost\">What is Expense Management?</a></div></div></div>"}], "name": "Why is expense management important?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_2_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_2_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Expense fraud occurs when expense claims are erroneously overinflated, or when illegitimate expenses are added to an expense claim. Fraud is very difficult to detect and can take several forms, including data theft, bribery, and corruption. Even minor incidents of fraud can damage a company\u2019s financial health. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/tackling-and-preventing-expense-fraud-modern-business\" class=\"btn primary\">Prevent expense fraud</a></div></div></div>"}], "name": "What is expense fraud?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_3_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_3_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">Duty of Care is an organisations legal obligation to protect employees from harm. When employees travel for work, businesses must take reasonable measures to ensure their safety.</div>"}], "name": "What is duty of care?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_4_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_4_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Travel and expense costs make up a big and complex portion of an organisation\u2019s total budget. Concur Travel provides a seamless way for employees to book compliant travel. With Concur Expense, T&E is integrated into a single, automated solution that helps organisations speed up and simplify processes, reduce errors, track and control employee spend, and see spend data all in one place. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/videos/concur-travel-demo\" class=\"btn primary\">Watch demo</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/infographics/value-concur-travel\" class=\"btn-ghost\">The Value of Concur Travel</a></div></div></div>"}], "name": "What is Concur Travel?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_5_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_5_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">A full and robust end-to-end record of forms, receipts and approval processes. A business reason should be provided for why every line item was incurred, and every line item should be documented and supported by an appropriate receipt to show the money has been spent. There should also be a signature to show that someone appropriate has checked that it complies with company policy. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/how-submit-business-expense-claim-advice-first-timers\" class=\"btn primary\">Expense claim FAQs</a></div></div></div>"}], "name": "What should an expense claim include?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_6_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_6_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Concur Drive provide an easy way for employees to claim mileage expenses. It\u2019s flexible so employees can use it in the way they want (for example tracking mileage during set times or starting and stopping the app at the beginning and end of a journey). It is also optimised to use less battery while the app is running in the background than other location tracking apps that keep the GPS turned on. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/how-capture-mileage-accurately-claim-expenses\" class=\"btn primary\">Capture mileage</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/business-mileage-tracker\" class=\"btn-ghost\">Concur Drive</a></div></div></div>"}], "name": "How can I make mileage claims easier?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_7_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_7_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><span id=\"vat\"><p>Expenses you can reclaim fall into eight categories: \n</p><ul>\n\t<li>Supplies</li>\n\t<li>Wages, salaries and other staff costs</li>\n\t<li>Travel expenses</li>\n\t<li>Premises overheads</li>\n\t<li>Repairs and maintenance</li>\n\t<li>Office overheads</li>\n\t<li>Advertising and business entertainment</li>\n\t<li>Professional fees</li>\n</ul>\nWithin each of those areas there are items that you can reclaim and items that you can\u2019t. HMRC has detailed guidance on what constitutes a tax deductible expense and what doesn\u2019t.<p> <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></p></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/what-are-deductible-expenses\" class=\"btn primary\">Deductible Expenses</a></div><div class=\"cta_button_container\"><a href=\"https://www.gov.uk/government/publications/how-to-calculate-your-taxable-profits-hs222-self-assessment-helpsheet\" class=\"btn-ghost\">Calculate taxable profits</a></div></div></div>"}], "name": "What expenses are reimbursable? "}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_8_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_8_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">A travel and expense policy is a written set of guidelines that\u2019s created to ensure employees know which travel-related expenses are reimbursable and which are not. When travel and expense policies are formalised and well understood, it can increase compliance and lead to significant cost savings. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/expense-policy-builder\" class=\"btn primary\">Expense policy builder</a></div></div></div>"}], "name": "What is a travel and expense policy?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_9_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_9_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">A good T&E policy specifies the reimbursement rate for car mileage, maximum train travel reimbursement and class, allowable meal expenses, maximum hotel price based on location, and preferred booking methods.</div>"}], "name": "What should a travel and expense policy include?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_10_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_10_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>When HMRC decides to audit a company\u2019s T&E process they will look for:\n</p><ul>\n\t<li>A clear and enforced policy</li>\n\t<li>Appropriate approval processes</li>\n\t<li>Appropriate documentation</li>\n\t<li>Appropriate checks and controls</li>\n\t<li>Tax and VAT compliance</li>\n\t<li>A robust and secure payment process.</li>\n</ul>\nAutomation embeds policy and process at every stage, allowing increased confidence in your compliance.<p> <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/reports/vat-and-hmrc-compliance-tips-free-ebook\" class=\"btn primary\">Compliance in a nutshell</a></div></div></div>"}], "name": "How can an automated solution help us become more HMRC compliant?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_11_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_11_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">This is another area where automation can help. SAP Concur research shows that around 85% of all the VAT paid on employee expenses can be recovered - but to get this, the expense claims need to be supported by an appropriate VAT receipt. In past years, organisations using SAP Concur have been able to reclaim about 90% of the recoverable VAT. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/hidden-potential-vat-reclaim\" class=\"btn primary\">VAT reclaim simplified</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/what-business-expenses-can-you-reclaim-tax\" class=\"btn-ghost\">Reclaimable tax</a></div></div></div>"}], "name": "What can I reclaim VAT on?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_12_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_12_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>There are very specific rules around reclaiming VAT on mileage. You will need to keep an up to date, accurate record of any business-related journey you take, including:\n</p><ul>\n\t<li>The date of the trip</li>\n\t<li>The start and end destinations with</li>\n\t<li>full addresses</li>\n\t<li>The mileage travelled</li>\n\t<li>A brief description of the reason for the journey. Concur Drive allows you to provide this detail automatically. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></li>\n</ul><p></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/how-do-i-reclaim-vat-fuel\" class=\"btn primary\">Reclaim fuel VAT</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/what-business-expenses-can-you-reclaim-tax\" class=\"btn-ghost\">Mileage tracking</a></div></div></div>"}], "name": "How do I reclaim the VAT on mileage?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_13_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_13_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">You may be able to reclaim VAT on purchases of up to \u00a325 without a receipt. However, you will still need to show that the supplier is VAT registered. With Concur Expense you can photograph and upload the receipt into the system straight away. </div>"}], "name": "How much VAT can you reclaim without a receipt? "}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_14_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_14_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">The simple answer is yes. If HMRC needs to check your tax return and you are unable to show the records you used to complete the return, you may have to pay a penalty. The precise records you need to keep depend on the type of taxes you need to pay and the size and complexity of your business. Concur Expense makes keeping accurate records an integral part of your process. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/vat-compliance-get-your-tax-questions-answered\" class=\"btn primary\">VAT compliance</a></div></div></div>"}], "name": "Will HMRC penalise those who don\u2019t keep receipts?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_15_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_15_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">You must keep VAT records for at least 6 years and records must be accurate, complete and readable. With automation solutions such as Concur Expense, keeping these records is much easier, saving the hassle of storage or lost documentation.</div>"}], "name": "How long do you need to keep VAT receipts for?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_16_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_16_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\"><span id=\"invoice\"><p>Prioritising employee safety includes:\n</p><ul>\n\t<li>Quick and accurate location tracking</li>\n\t<li>Instant communication</li>\n\t<li>Alerting about unexpected events</li>\n\t<li>Providing local assistance when needed</li>\n</ul>\nTripLink offers seamlessly integrated tools to help you manage duty of care.<p></p></span></div>"}], "name": "How can we fulfill our Duty of Care obligations?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_17_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_17_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>An invoice should include:\n</p><ul>\n\t<li>A unique identification number</li>\n\t<li>Supplier's company name & address</li>\n\t<li>Your company name, address and contact information</li>\n\t<li>Clear goods/services description</li>\n\t<li>Dates of provision and invoicing</li>\n\t<li>Charged amount(s)</li>\n\t<li>VAT amount (if applicable)</li>\n\t<li>Total amount owed</li>\n\t<li>Additional info may be needed <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></li>\n</ul><p></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.gov.uk/invoicing-and-taking-payment-from-customers/invoices-what-they-must-include\" class=\"btn primary\">See more</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/supplier-invoices-101-your-invoice-questions-answered\" class=\"btn-ghost\">Invoice FAQs</a></div></div></div>"}], "name": "What details should a supplier invoice include? "}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_18_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_18_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">An invoice management system is software that automates and simplifies accounts payable. By capturing, processing, and paying invoices, it eliminates paper and manual processes, speeds up approvals, reduces errors, and enforces policy compliance.</div>"}], "name": "What is an invoice management system?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_19_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_19_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><span id=\"invoicevat\">Possibly. It\u2019s easy to think purchase orders are just another piece of admin. But they offer a lot of benefits:\n<ul>\n\t<li>They help you with budgeting and planning </li>\n\t<li>They help control and track spending </li>\n\t<li>They help reduce fraud and maintain compliance</li>\n</ul>\nWith Purchase Request managers can approve or reject expense requests before a PO is created so you can see spend before it happens.<span> <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></span></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/purchase-request\" class=\"btn primary\">Purchase Request</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/why-its-important-put-purchase-order-process-place-and-how-convince-your-employees\" class=\"btn-ghost\">Importance of purchase requests</a></div></div></div>"}], "name": "Should we be using purchase orders/requests (PO/PRs)?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_20_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_20_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">A supplier invoice policy clarifies accounts payable, saves admin time and ensures prompt supplier payments. It should state purpose, policy compliance, and areas of ambiguity. For additional factors and a free template to create a supplier invoice policy, download our white paper on best practices. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/whitepapers/9-top-supplier-invoice-policy-tips-free-template\" class=\"btn primary\">Policy Template</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/simplify-your-supplier-invoice-process-our-free-invoice-policy-template\" class=\"btn-ghost\">Streamline invoicing</a></div></div></div>"}], "name": "What is a supplier invoice policy and what should it include?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_21_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_21_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">If you are registered for VAT you can usually reclaim the VAT paid on goods and services purchased for use in your business. For full details on what you can and can\u2019t reclaim, visit www.gov.uk/reclaim-vat. You must keep records to support your claim and show how you arrived at the business proportion for a purchase, including valid VAT invoices. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/invoice-management\" class=\"btn primary\">Concur Invoice</a></div></div></div>"}], "name": "Can I reclaim VAT on invoices?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_22_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_22_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">Compliance is crucial for finance teams, but lack of time leads to 48% of invoices not being checked for duplication. Digital systems like Concur Invoice can automatically detect duplicates and errors, improving compliance by up to 99% due to embedded policies.</div>"}], "name": "How can an automated solution help us become more HMRC and government compliant."}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_23_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_23_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><span id=\"about\">The Duty to Report on Payment Practices and Performance legislation requires businesses to publicly report their payment processing time to suppliers. Concur Invoice can help streamline invoicing to improve visibility, prevent late payments, and quickly produce the required reports. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/invoice-management\" class=\"btn primary\">Concur Invoice</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/infographics/understanding-duty-report\" class=\"btn-ghost\">Understanding Duty to Report</a></div></div></div>"}], "name": "How can we fulfill our Duty to Report on Payment Practices obligations?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_24_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_24_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">SAP Concur develops technology that automates and integrates travel, expense, and invoice management. As part of the larger SAP family of companies, SAP Concur solutions simplify spend management and help organisations operate in more efficient and cost-effective ways. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/value-sap-concur-solutions\" class=\"btn primary\">Discover more</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/what-makes-sap-concur-solutions-superpower-partner-work\" class=\"btn-ghost\">Why SAP Concur?</a></div></div></div>"}], "name": "What is SAP Concur?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_25_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_25_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">The SAP Concur app is a simple, secure tool that allows users to manage travel, expenses, and invoices from their iOS or Android mobile devices. Employees can easily book and manage travel, create and submit expense reports, and approve invoices \u2014 from anywhere and at any time. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/mobile\" class=\"btn primary\">The SAP Concur app</a></div></div></div>"}], "name": "What is the SAP Concur app?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_26_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_26_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>Entering, submitting, and approving expenses in SAP Concur is a simple process.\n</p><ol>\n\t<li>Transaction data is captured automatically from receipt photos and from airlines, hotels, restaurants, and car companies.</li>\n\t<li>Employees then submit and can track expense claims from anywhere using their mobile devices.</li>\n\t<li>Managers review and approve expense reports from any device, which speeds up reimbursements. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></li>\n</ol><p></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/how-capture-receipts-your-mobile-phone\" class=\"btn primary\">Receipt capture</a></div></div></div>"}], "name": "How do I enter expenses into SAP Concur?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_27_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_27_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Concur Expense has been designed to deliver a seamless and intuitive user experience. Dashboards prompt users and the app allows for on-the-go expense capture, review, and submission. Check out our self-guided demo that walks you through capturing expenses from any device, submitting a report to your manager, and previewing approval. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/self-guided-demo-expense-en-uk#/\" class=\"btn primary\">Self-guided demo</a></div></div></div>"}], "name": "What does the Concur Expense interface look like?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_28_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_28_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Manual expense processing is time-consuming and error-prone due to manual data input. The SAP Concur mobile app saves time and improves accuracy by using OCR technology and machine learning algorithms to automatically convert photos of travel expense receipts into data and pre-populate report details. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/videos/how-get-receipts-concur-expense\" class=\"btn primary\">Video demo</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/how-capture-receipts-your-mobile-phone\" class=\"btn-ghost\">Steps to receipt capture</a></div></div></div>"}], "name": "How does receipt capture work?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_29_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_29_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>We think there are seven keys to a best practice automated expense process:\n</p><ol>\n\t<li>A firm and fair expenses policy</li>\n\t<li>Keep processes simple</li>\n\t<li>Timely submission and approval</li>\n\t<li>Check expenses, hold managers accountable</li>\n\t<li>Allow remote submission & approval</li>\n\t<li>Audits processes and receipts</li>\n\t<li>On-time payment <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></li>\n</ol><p></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/ebooks/blueprint-best-practice-expense-process\" class=\"btn primary\">Blueprint of Best Practise</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/asking-experts-about-expense-configuration-best-practice\" class=\"btn-ghost\">Hear from the experts</a></div></div></div>"}], "name": "How does a best practise automated expense process work?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_30_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_30_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>Here are the five most popular reports in Concur Expense:\n</p><ul>\n\t<li><strong>Unassigned Credit Card Transaction Report:</strong> Spot transactions that violate policy reimbursement date limits</li>\n\t<li><strong>VAT Reclaimed Amounts Report:</strong> Identifies how much VAT you can reclaim and gaps in employee VAT receipt submission</li>\n\t<li><strong>Attendee Analysis Report:</strong> Displays all expense-related information, including attendee details, necessary for demonstrating compliance with legislation like the Bribery Act</li>\n\t<li><strong>Approval Times Report:</strong> Information on the duration of each step involved in identifying and resolving issues caused by individuals causing delays</li>\n\t<li><strong>Expense Exception Analysis:</strong> Reduces out-of-policy spend by automatically flagging exceptions to travelers and approvers <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></li>\n</ul><p></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/expense-reimbursement\" class=\"btn primary\">Simplify expense reimbursement</a></div></div></div>"}], "name": "What are some of the standard reports I'll be able to get using Concur Expense?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_31_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_31_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Expense processing can be time-consuming and complex. You need a system that can easily track payments, validate expenses, reimburse employees promptly, improve communication, and avoid late payment fees. Automation manages all these things for you. Check out Expense Pay to create confidence in your compliance and gain back time to spend on the more important things. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/expense-reimbursement\" class=\"btn primary\">Simplify expense reimbursement</a></div></div></div>"}], "name": "How do I process an expense for payment?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_32_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_32_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">OCR technology in invoice capture reads data and prepopulates details into requisition, this minimises manual data entry, saves time and improves accuracy by reducing capture times up to 50-75%. All you need to do is verify the details and add to your company\u2019s workflow.</div>"}], "name": "How does invoice capture work?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_33_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_33_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Concur Invoice has been designed for easy use with intuitive dashboards, and an app that enables employees to view, approve, and track invoices on-the-go, with prompts at every step. Take a self-guided demo of Concur Invoice to see the process of capturing, processing, and paying a supplier invoice. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/self-guided-demo-invoice-en-uk#/\" class=\"btn primary\">Self-guided demo</a></div></div></div>"}], "name": "What does the Concur Invoice interface look like?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_34_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_34_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">To identify best practises for your buisness, it's essential to take a step back and conduct an objective review of your end-to-end AP process. Our 10-Step Guide identifies opportunities for efficiency and benchmarking against industry best practices. Concur Invoice automates processes, freeing up time for your team to focus on strategic tasks beyond invoice processing. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/whitepapers/10-step-guide-efficient-supplier-invoice-process\" class=\"btn primary\">10-Step Guide</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/invoice-processing\" class=\"btn-ghost\">Invoice automation</a></div></div></div>"}], "name": "How does a best practice automated invoice process work?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_35_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_35_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">One of the biggest benefits of Concur Invoice is the additional visibility it will give you. Here are the top five most popular reports in Concur Invoice:\n<ul>\n\t<li><strong>Request Accrual Report Speed:</strong> Displays unpaid invoice transactions or those not yet assigned to a payment request</li>\n\t<li><strong>Top 10 Longest to Approve Report:</strong> Provides a rank of the payment requests that take the longest to get approved.</li>\n\t<li><strong>Invoice Billed Transaction Reconciliation:</strong> Allows users to match Invoice transactions with the billing invoice from Concur Invoice.</li>\n\t<li><strong>Purchase Orders and Asscoiated Payment Requests:</strong> Detailed view of all purchase orders and the associated payments requests</li>\n\t<li><strong>Top Invoice Vendor Spend:</strong> Shows the suppliers that have the highest total invoice spend <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></li>\n</ul><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/invoice-management\" class=\"btn primary\">Discover more</a></div></div></div>"}], "name": "What are some of the standard reports I'll be able to get using Concur Invoice?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_36_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_36_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><span id=\"integration\">Concur Invoice's quick and easy invoice payment process leads to 67% fewer late payments for users. The system puts you in control, allowing strategic payment decisions instead of rushing to pay invoices. Explore our partner ecosystem and app centre in the Finance & HR section to elevate your procure-to-pay process. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/app-centre?category=finance-hr\" class=\"btn primary\">App Centre</a></div></div></div>"}], "name": "How do I process an invoice for payment?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_37_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_37_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><p>SAP Concur seamlessly integrates with your existing ERP, HR, and accounting systems through partnerships. These include:\n</p><ul>\n\t<li>Deltek</li>\n\t<li>Infor</li>\n\t<li>Intacct</li>\n\t<li>Intuit</li>\n\t<li>Microsoft Dynamics</li>\n\t<li>Microsoft Dynamics GP</li>\n\t<li>NetSuite</li>\n\t<li>Oracle</li>\n\t<li>QuickBooks</li>\n\t<li>SAP</li>\n\t<li>Sage</li>\n\t<li>Salesforce</li>\n\t<li>Workday</li>\n\t<li>Xero</li>\n</ul>\nCustom connections can integrate SAP Concur with any business system.<p> <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></p><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/concur-integrated-platform\" class=\"btn primary\">SAP Concur integrations</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/infographics/top-5-questions-on-integrating-sap-concur-solutions\" class=\"btn-ghost\">FAQs answered</a></div></div></div>"}], "name": "Which finance systems do you integrate with?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_38_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_38_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">SAP Concur streamlines P-Card purchasing by automating employee purchases to general ledger. For centrally-billed cards SAP Concur matches pre-approved expenses to invoices for fast, accurate reconciliation. This eliminates data rekeying, saving time and improving accuracy. With integrated corporate cards, complete visibility into spending generates insights and opportunities to negotiate better supplier rates. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/card-integration\" class=\"btn primary\">Card Integration</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/corporate-cards-and-p-cards-get-better-insight-employee-spend\" class=\"btn-ghost\">Key takeaways</a></div></div></div>"}], "name": "What corporate cards do you integrate with?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_39_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_39_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\"><span id=\"businessgrowth\"><p>SAP Concur works with a multitude of partners so that together we can help you achieve more. The SAP Concur partner ecosystem includes:\n</p><ul>\n\t<li>Travel Management Companies for business trips</li>\n\t<li>System Integrators for project management and consulting</li>\n\t<li>Service Partners for implementation support</li>\n\t<li>Financial Services Partners for tax, card, and payment programs</li>\n\t<li>Travel Suppliers for more options and efficiency</li>\n\t<li>Alliance Partners for expertise and best-of-breed solutions</li>\n\t<li>Public Sector Partners for community and marketing support</li>\n\t<li>SAP PartnerEdge for SAP tools and resources</li>\n</ul>\nThe SAP Concur App Centre has 200+ integrations for seamless travel, expense, and invoice experience.<p> <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span></p></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/partners\" class=\"btn primary\">SAP Concur partners</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/app-centre\" class=\"btn-ghost\">App Centre</a></div></div></div>"}], "name": "What other partners do you integrate with?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_40_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_40_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Improved visibility is a key benefit of automation for over 50% of businesses. Concur Budget enhances this by providing tools to capture and consolidate data, control and adjust budgets, and improve spend accuracy and timeliness. It also enables budget owners to see and manage their budgets. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/reports/value-automated-travel-expense-and-invoice-management-ami-report\" class=\"btn primary\">The value of automaion</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/budget-management\" class=\"btn-ghost\">Budget management</a></div></div></div>"}], "name": "How can we better budget and manage cashflow?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_41_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_41_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">Automation increases visibility and control of cash flow, which are crucial to business growth. Recent research shows that cost-conscious businesses launching growth initiatives are more likely to achieve their objectives.</div>"}], "name": "How will automating our processes help us achieve our bigger business objectives?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_42_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_42_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\"><span id=\"switching\">SAP Concur grows with you when you expand, integrating internal policies, local travel allowances, taxes, currencies, and languages. The solution has been deployed in 90+ countries. </span></div>"}], "name": "How do we scale SAP Concur solutions to other offices or countries?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_43_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_43_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">The price of SAP Concur varies based on solutions and organisation size, for a more accurate quote get in touch today. We have a per-claim pricing model meaning you won't be tied into any lengthy contracts. It\u2019s also reassuring to know that SAP Concur delivers impressive returns, with Concur Invoice offering a 505% 5-year ROI and T&E automation providing a 250% ROI for businesses. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/get-quote-form\" class=\"btn primary\">Get a quote</a></div></div></div>"}], "name": "How much does automation with SAP Concur cost?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_44_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_44_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">SAP Concur is the world\u2019s biggest provider of T&E and invoice solutions. We\u2019re also recognised as one of the best. In its IDC MarketScape Worldwide SaaS and Cloud-Enabled Travel and Expense Applications for Midmarket 2022-2023 Vendor Assessment, IDC MarketScape ranked SAP Concur as a leader, whilst TrustRadius recognised Concur Travel & Expense as a 2022 Top-Rated Software. Our tools are well-liked too. For example, the SAP Concur Mobile app is a highly rated app in the iOS App Store. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/reports/midmarket-report-idc-marketscape-worldwide-saas-and-cloud-enabled-travel-and-expense-applications-midmarket-2022-2023-vendor-assessment\" class=\"btn primary\">SAP named a leader</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/concur-travel-expense-recognized-2022-top-rated-software-trustradius\" class=\"btn-ghost\">Top-Rated by TrustRadius</a></div></div></div>"}], "name": "What makes SAP Concur different from other T&E and AP software providers?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_45_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_45_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Automated expense solutions save SMBs an average of \u00a318 per report, with annual savings of \u00a324,000. Concur Expense users save even more - \u00a331,000 per year. Automation also improves the employee experience, with finance employees saving up to 10 hours per week and reimbursement times reduced by 80%. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/reports/value-automated-travel-expense-and-invoice-management-ami-report\" class=\"btn primary\">Value of automation</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/guides/expense-automation-solutions-a-buyers-guide\" class=\"btn-ghost\">Buyer\u2019s Guide</a></div></div></div>"}], "name": "What cost savings and ROI can I expect from expense automation?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_46_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_46_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Invoice automation benefits SMBs as well as large businesses, with average savings of \u00a327,000 per year and \u00a310 per invoice. Concur Invoice users save even more - \u00a333,000 annually. Payback period is just five months on average, and time savings include 53% quicker processing and 68% less staff time spent on processing invoices. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/invoice-management\" class=\"btn primary\">Concur Invoice</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/timeline-invoice-management-what-can-you-expect-to-gain-after-automation\" class=\"btn-ghost\">Automation expectations</a></div></div></div>"}], "name": "What cost savings and ROI can I expect from invoice automation?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_47_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_47_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">Automating travel and expense and AP processes saves time and money, but implementation time varies depending on the size of the organisation. For small or medium-sized businesses, it can take from one day to a few weeks, with two team members involved. Check out our blog: What to expect when you roll out SAP Concur for best practice implementation tips. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/what-expect-when-you-roll-out-sap-concur\" class=\"btn primary\">Best practise tips</a></div></div></div>"}], "name": "What are the implementation timelines for T&E and AP solutions?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_48_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_48_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">Change is tough, especially if you rely on manual, paper processes. Without automation, you lack visibility into cash flow, miss growth opportunities and employee morale is likely to be suffering. So, automating becomes necessary sooner rather than later.</div>"}], "name": "Why should I automate now?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_49_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_49_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">True automation is paperless with minimal manual input for processing payments to suppliers and employee reimbursements. Many businesses think they are automated, but paper or email processes show otherwise. Writing cheques instead of electronic payment methods also creates a bottleneck. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/proof-pudding-recipe-best-class-automated-spend-management\" class=\"btn primary\">Best-in-class automation</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/your-ap-process-fully-automated-consider-these-4-telling-scenarios\" class=\"btn-ghost\">Fully automated?</a></div></div></div>"}], "name": "We\u2019ve already automated"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_50_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_50_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">No matter how small you are, our solutions have something to offer that can benefit you. For example Office Manager Maria Santos Roman \nat DRC Capital, a business of 16 people said \u201cI was quickly reassured that we would not be the smallest company SAP Concur worked with\"\". SAP Concur additionally helped Maria to reduce the amount of time spent on invoices and expenses by 30\u201340%. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/casestudy/drc-capital-llp\" class=\"btn primary\">Customer success story</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/blog/article/small-business-big-benefits-sap-and-sap-concur\" class=\"btn-ghost\">SAP Concur benefits</a></div></div></div>"}], "name": "We\u2019re too small to automate or to use SAP Concur"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_51_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_51_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">You're never paying over the odds for your solution with SAP Concur. It's also crucial to consider the value a solution brings. Concur Invoice has an average five-month payback period and delivers a 505% five-year ROI. And businesses that embrace T&E automation see an ROI of 250%. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"www.concur/blog/article/try-our-expense-roi-calculator-how-much-could-you-save\" class=\"btn primary\">ROI Calculator</a></div><div class=\"cta_button_container\"><a href=\"https://www.concur.co.uk/resource-centre/infographics/value-sap-concur-solutions-0\" class=\"btn-ghost\">Value of SAP Concur</a></div></div></div>"}], "name": "Won\u2019t SAP Concur be too expensive?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_52_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_52_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">ERPs may have add-ons for managing invoices and expenses, but they may not support growth or offer valuable extras like supplier portals and mobile apps, which are part of SAP Concur. These small extras can maximise your business efficiency and effectiveness.</div>"}], "name": "Can\u2019t we just use our ERP built-in solution or build our own?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_53_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_53_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">No. With SAP Concur you aren\u2019t tied into a lengthy contract</div>"}], "name": "Will we be tied into lengthy contracts?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_54_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_54_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer more\">SAP Concur is a cloud-based solution with no setup or implementation fees. This means no software or hardware to buy, install, maintain, or upgrade. It is designed to be simple and intuitive, with plenty of training resources available. We typically work with two of your team members to set up, and setup times range from a few days to a few weeks for typical SMBs. See how Gallagher got on with implementation times in the case study below. <span class=\"less_span\"><a href=\"#\" class=\"read_less\">Read Less</a></span><div class=\"faq_cta_container\"><div class=\"cta_button_container\"><a href=\"https://www.concur.com.au/casestudy/gallagher\" class=\"btn primary\">Full case study</a></div></div></div>"}], "name": "Won\u2019t it require significant resource to implement?"}, {"@type": "Question", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_55_FAQPage_mainEntity_Question", "acceptedAnswer": [{"@type": "Answer", "@id": "https://www.concur.co.uk/faq#Highlight-20230908174449799_55_FAQPage_mainEntity_Question_acceptedAnswer_Answer", "text": "<div class=\"faq_answer\">After automation, finance teams become more valuable because they are freed to focus on more strategic work. However, not all invoice or expense work disappears, as expert oversight is still required to manage exceptions, ensure correct coding, and approve.</div>"}], "name": "Will automation take away my or my employees\u2019 jobs?"}]}</script> <script type="application/ld+json" data-feed="Drupal">{"@type":"BreadcrumbList","@context":"http:\/\/schema.org\/","itemlistElement":[{"@type":"ListItem","position":1,"name":"Faq","item":"https:\/\/www.concur.co.uk\/faq"}]}</script> <script>window.schema_highlighter={accountId: 'ConcurTechnologies/ConcurUK', output: false}</script> <script async="1" src="https://cdn.schemaapp.com/javascript/highlight.js"></script> <link rel="shortcut icon" href="https://www.concur.co.uk/sites/all/themes/concur7/favicon.ico" type="image/vnd.microsoft.icon" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@SAPConcur" /> <meta name="twitter:title" content="SAP Concur: Frequently Asked Questions" /> <meta 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href="https://www.concursolutions.com/" class="call-out">Login</a></li> </ul> </div> </div> </div> </div> </div> </header>   <div class="region region-content"> <div id="block-block-69" class="block block-block"> <div class="content"> <script type="text/javascript"> s.eVar37 = regional; </script> </div> </div> <div id="block-block-103" class="block block-block"> <div class="content"> <script> jQuery( document ).ready(function() { jQuery('#edit-c-zip-postal').prop('type', 'text'); }); </script> </div> </div> <div id="block-block-106" class="block block-block"> <div class="content"> <style> .content_quote_logo_left .left_logo_container img{ background-color: transparent !important; } </style> </div> </div> <div id="block-system-main" class="block block-system"> <div class="content"> <section class='content_12_center_column theme_light_grey '> <div class='container'> <div class='col-lg-12 text-center section-header'> <h2 class="xsm"> FAQs </h2> </div> <div class='col-md-12 theme-row col-md-height flush'> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <p><h3><a href="#travelexpense">General Travel & Expense questions</a></h3></p> </div> </div> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <p><h3><a href="#vat">Travel & Expense Policy & VAT questions</a></h3></p> </div> </div> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <p><h3><a href="#invoice">General Supplier Invoice questions</a></h3></p> </div> </div> </div> <div class='col-md-12 theme-row col-md-height flush'> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <p><h3><a href="#invoicevat">Supplier Invoice Policy & VAT questions</a></h3></p> </div> </div> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <p><h3><a href="#about">How SAP Concur works</a></h3></p> </div> </div> <div class='col-md-4 text-center col-md-height'> <div class='bg-white theme-align'> <p><h3><a href="#integration">Integration with existing solutions & partners</a></h3></p> </div> </div> </div> <div class='col-md-12 theme-row col-md-height flush'> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <p><h3><a href="#businessgrowth">SAP Concur & Business growth</a></h3></p> </div> </div> <div class='col-md-6 text-center col-md-height'> <div class='bg-white theme-align'> <span id="travelexpense"><p><h3><a href="#switching">Switching to SAP Concur</a></h3></p></span> </div> </div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">General Travel and Expense questions</h2> <div class="faq_item"><h3 class="faq_question">What is Concur Expense?</h3><div class="faq_answer_container"><div class="faq_answer">Concur Expense is a software solution that automates business expense reporting and allows companies to take control of spending, no matter where it happens. Through this, organisations can capture spend from multiple sources, base business decisions on accurate data, and simplify the entire expense management process.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/videos/concur-expense-flash" class="btn primary">See more</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/videos/concur-expense-demo-video" class="btn-ghost">Watch a demo</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Why is expense management important?</h3><div class="faq_answer_container"><div class="faq_answer">Every business runs on good cash flow. When organisations don’t know how much cash is coming in and going out, it can lead to big problems like budget shortfalls. By using emerging technology to automate the expense management process, organisations can control spend, reduce errors and fraud, and base decisions on complete and accurate data.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/cost-living-crisis-value-expense-management-automation" class="btn primary">The Value of Expense Management</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/what-expense-management" class="btn-ghost">What is Expense Management?</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is expense fraud?</h3><div class="faq_answer_container"><div class="faq_answer">Expense fraud occurs when expense claims are erroneously overinflated, or when illegitimate expenses are added to an expense claim. Fraud is very difficult to detect and can take several forms, including data theft, bribery, and corruption. Even minor incidents of fraud can damage a company’s financial health.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/tackling-and-preventing-expense-fraud-modern-business" class="btn primary">Prevent expense fraud</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is duty of care?</h3><div class="faq_answer_container"><div class="faq_answer">Duty of Care is an organisations legal obligation to protect employees from harm. When employees travel for work, businesses must take reasonable measures to ensure their safety.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/air-whose-duty-duty-care" class="btn primary">Whose duty is Duty of Care?</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/duty-of-care" class="btn-ghost">Understanding duty of care</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is Concur Travel?</h3><div class="faq_answer_container"><div class="faq_answer">Travel and expense costs make up a big and complex portion of an organisation’s total budget. Concur Travel provides a seamless way for employees to book compliant travel. With Concur Expense, T&E is integrated into a single, automated solution that helps organisations speed up and simplify processes, reduce errors, track and control employee spend, and see spend data all in one place.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/videos/concur-travel-demo" class="btn primary">Watch demo</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/infographics/value-concur-travel" class="btn-ghost">The Value of Concur Travel</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What should an expense claim include?</h3><div class="faq_answer_container"><div class="faq_answer">A full and robust end-to-end record of forms, receipts and approval processes. A business reason should be provided for why every line item was incurred, and every line item should be documented and supported by an appropriate receipt to show the money has been spent. There should also be a signature to show that someone appropriate has checked that it complies with company policy.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/how-submit-business-expense-claim-advice-first-timers" class="btn primary">Expense claim FAQs</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How can I make mileage claims easier?</h3><div class="faq_answer_container"><div class="faq_answer">Concur Drive provide an easy way for employees to claim mileage expenses. It’s flexible so employees can use it in the way they want (for example tracking mileage during set times or starting and stopping the app at the beginning and end of a journey). It is also optimised to use less battery while the app is running in the background than other location tracking apps that keep the GPS turned on.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/how-capture-mileage-accurately-claim-expenses" class="btn primary">Capture mileage</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/business-mileage-tracker" class="btn-ghost">Concur Drive</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What expenses are reimbursable? </h3><div class="faq_answer_container"><div class="faq_answer"><span id="vat"><p>Expenses you can reclaim fall into eight categories: <ul> <li>Supplies</li> <li>Wages, salaries and other staff costs</li> <li>Travel expenses</li> <li>Premises overheads</li> <li>Repairs and maintenance</li> <li>Office overheads</li> <li>Advertising and business entertainment</li> <li>Professional fees</li> </ul> Within each of those areas there are items that you can reclaim and items that you can’t. HMRC has detailed guidance on what constitutes a tax deductible expense and what doesn’t.</p></span></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/what-are-deductible-expenses" class="btn primary">Deductible Expenses</a></div><div class="cta_button_container"><a href="https://www.gov.uk/government/publications/how-to-calculate-your-taxable-profits-hs222-self-assessment-helpsheet" class="btn-ghost">Calculate taxable profits</a></div></div></div></div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">Travel & Expense Policy & VAT questions</h2> <div class="faq_item"><h3 class="faq_question">What is a travel and expense policy?</h3><div class="faq_answer_container"><div class="faq_answer">A travel and expense policy is a written set of guidelines that’s created to ensure employees know which travel-related expenses are reimbursable and which are not. When travel and expense policies are formalised and well understood, it can increase compliance and lead to significant cost savings.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/expense-policy-builder" class="btn primary">Expense policy builder</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What should a travel and expense policy include?</h3><div class="faq_answer_container"><div class="faq_answer">A good T&E policy specifies the reimbursement rate for car mileage, maximum train travel reimbursement and class, allowable meal expenses, maximum hotel price based on location, and preferred booking methods.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/whitepapers/creating-best-practice-expenses-policy" class="btn primary">Expense policy template</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/expense-policy-builder/quiz" class="btn-ghost">Expense Policy Builder</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How can an automated solution help us become more HMRC compliant?</h3><div class="faq_answer_container"><div class="faq_answer"><p>When HMRC decides to audit a company’s T&E process they will look for: <ul> <li>A clear and enforced policy</li> <li>Appropriate approval processes</li> <li>Appropriate documentation</li> <li>Appropriate checks and controls</li> <li>Tax and VAT compliance</li> <li>A robust and secure payment process.</li> </ul> Automation embeds policy and process at every stage, allowing increased confidence in your compliance.</p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/reports/vat-and-hmrc-compliance-tips-free-ebook" class="btn primary">Compliance in a nutshell</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What can I reclaim VAT on?</h3><div class="faq_answer_container"><div class="faq_answer">This is another area where automation can help. SAP Concur research shows that around 85% of all the VAT paid on employee expenses can be recovered - but to get this, the expense claims need to be supported by an appropriate VAT receipt. In past years, organisations using SAP Concur have been able to reclaim about 90% of the recoverable VAT.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/hidden-potential-vat-reclaim" class="btn primary">VAT reclaim simplified</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/what-business-expenses-can-you-reclaim-tax" class="btn-ghost">Reclaimable tax</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How do I reclaim the VAT on mileage?</h3><div class="faq_answer_container"><div class="faq_answer"><p>There are very specific rules around reclaiming VAT on mileage. You will need to keep an up to date, accurate record of any business-related journey you take, including: <ul> <li>The date of the trip</li> <li>The start and end destinations with</li> <li>full addresses</li> <li>The mileage travelled</li> <li>A brief description of the reason for the journey. Concur Drive allows you to provide this detail automatically.</li> </ul></p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/how-do-i-reclaim-vat-fuel" class="btn primary">Reclaim fuel VAT</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/what-business-expenses-can-you-reclaim-tax" class="btn-ghost">Mileage tracking</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How much VAT can you reclaim without a receipt? </h3><div class="faq_answer_container"><div class="faq_answer">You may be able to reclaim VAT on purchases of up to £25 without a receipt. However, you will still need to show that the supplier is VAT registered. With Concur Expense you can photograph and upload the receipt into the system straight away. </div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/expense-management" class="btn primary">Concur Expense </a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Will HMRC penalise those who don’t keep receipts?</h3><div class="faq_answer_container"><div class="faq_answer">The simple answer is yes. If HMRC needs to check your tax return and you are unable to show the records you used to complete the return, you may have to pay a penalty. The precise records you need to keep depend on the type of taxes you need to pay and the size and complexity of your business. Concur Expense makes keeping accurate records an integral part of your process.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/vat-compliance-get-your-tax-questions-answered" class="btn primary">VAT compliance</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How long do you need to keep VAT receipts for?</h3><div class="faq_answer_container"><div class="faq_answer">You must keep VAT records for at least 6 years and records must be accurate, complete and readable. With automation solutions such as Concur Expense, keeping these records is much easier, saving the hassle of storage or lost documentation.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/how-capture-receipts-your-mobile-phone" class="btn primary">Capturing receipts</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How can we fulfill our Duty of Care obligations?</h3><div class="faq_answer_container"><div class="faq_answer"><span id="invoice"><p>Prioritising employee safety includes: <ul> <li>Quick and accurate location tracking</li> <li>Instant communication</li> <li>Alerting about unexpected events</li> <li>Providing local assistance when needed</li> </ul> TripLink offers seamlessly integrated tools to help you manage duty of care.</p></span></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/risk-assessment-home" class="btn primary">Travel risk quiz</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/7-steps-travel-success-duty-care" class="btn-ghost">Travel success steps</a></div></div></div></div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">General Supplier Invoice questions</h2> <div class="faq_item"><h3 class="faq_question">What details should a supplier invoice include? </h3><div class="faq_answer_container"><div class="faq_answer"><p>An invoice should include: <ul> <li>A unique identification number</li> <li>Supplier's company name & address</li> <li>Your company name, address and contact information</li> <li>Clear goods/services description</li> <li>Dates of provision and invoicing</li> <li>Charged amount(s)</li> <li>VAT amount (if applicable)</li> <li>Total amount owed</li> <li>Additional info may be needed</li> </ul></p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.gov.uk/invoicing-and-taking-payment-from-customers/invoices-what-they-must-include" class="btn primary">See more</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/supplier-invoices-101-your-invoice-questions-answered" class="btn-ghost">Invoice FAQs</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is an invoice management system?</h3><div class="faq_answer_container"><div class="faq_answer">An invoice management system is software that automates and simplifies accounts payable. By capturing, processing, and paying invoices, it eliminates paper and manual processes, speeds up approvals, reduces errors, and enforces policy compliance.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/invoice-management" class="btn primary">Concur Invoice</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/self-guided-demo-invoice-en-uk#/" class="btn-ghost">See Concur Invoice in action</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Should we be using purchase orders/requests (PO/PRs)?</h3><div class="faq_answer_container"><div class="faq_answer"><span id="invoicevat">Possibly. It’s easy to think purchase orders are just another piece of admin. But they offer a lot of benefits: <ul> <li>They help you with budgeting and planning </li> <li>They help control and track spending </li> <li>They help reduce fraud and maintain compliance</li> </ul> With Purchase Request managers can approve or reject expense requests before a PO is created so you can see spend before it happens.<span></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/purchase-request" class="btn primary">Purchase Request</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/why-its-important-put-purchase-order-process-place-and-how-convince-your-employees" class="btn-ghost">Importance of purchase requests</a></div></div></div></div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">Supplier Invoice Policy & VAT questions</h2> <div class="faq_item"><h3 class="faq_question">What is a supplier invoice policy and what should it include?</h3><div class="faq_answer_container"><div class="faq_answer">A supplier invoice policy clarifies accounts payable, saves admin time and ensures prompt supplier payments. It should state purpose, policy compliance, and areas of ambiguity. For additional factors and a free template to create a supplier invoice policy, download our white paper on best practices.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/whitepapers/9-top-supplier-invoice-policy-tips-free-template" class="btn primary">Policy Template</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/simplify-your-supplier-invoice-process-our-free-invoice-policy-template" class="btn-ghost">Streamline invoicing</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Can I reclaim VAT on invoices?</h3><div class="faq_answer_container"><div class="faq_answer">If you are registered for VAT you can usually reclaim the VAT paid on goods and services purchased for use in your business. For full details on what you can and can’t reclaim, visit www.gov.uk/reclaim-vat. You must keep records to support your claim and show how you arrived at the business proportion for a purchase, including valid VAT invoices.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/invoice-management" class="btn primary">Concur Invoice</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How can an automated solution help us become more HMRC and government compliant.</h3><div class="faq_answer_container"><div class="faq_answer">Compliance is crucial for finance teams, but lack of time leads to 48% of invoices not being checked for duplication. Digital systems like Concur Invoice can automatically detect duplicates and errors, improving compliance by up to 99% due to embedded policies.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/concur-tax-assurance-blue-dot-new-solution-increases-compliance-and-maximises-vat" class="btn primary">Increase compliance</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How can we fulfill our Duty to Report on Payment Practices obligations?</h3><div class="faq_answer_container"><div class="faq_answer"><span id="about">The Duty to Report on Payment Practices and Performance legislation requires businesses to publicly report their payment processing time to suppliers. Concur Invoice can help streamline invoicing to improve visibility, prevent late payments, and quickly produce the required reports.</span></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/invoice-management" class="btn primary">Concur Invoice</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/infographics/understanding-duty-report" class="btn-ghost">Understanding Duty to Report</a></div></div></div></div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">How SAP Concur works</h2> <div class="faq_item"><h3 class="faq_question">What is SAP Concur?</h3><div class="faq_answer_container"><div class="faq_answer">SAP Concur develops technology that automates and integrates travel, expense, and invoice management. As part of the larger SAP family of companies, SAP Concur solutions simplify spend management and help organisations operate in more efficient and cost-effective ways.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/value-sap-concur-solutions" class="btn primary">Discover more</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/what-makes-sap-concur-solutions-superpower-partner-work" class="btn-ghost">Why SAP Concur?</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What is the SAP Concur app?</h3><div class="faq_answer_container"><div class="faq_answer">The SAP Concur app is a simple, secure tool that allows users to manage travel, expenses, and invoices from their iOS or Android mobile devices. Employees can easily book and manage travel, create and submit expense reports, and approve invoices — from anywhere and at any time.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/mobile" class="btn primary">The SAP Concur app</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How do I enter expenses into SAP Concur?</h3><div class="faq_answer_container"><div class="faq_answer"><p>Entering, submitting, and approving expenses in SAP Concur is a simple process. <ol> <li>Transaction data is captured automatically from receipt photos and from airlines, hotels, restaurants, and car companies.</li> <li>Employees then submit and can track expense claims from anywhere using their mobile devices.</li> <li>Managers review and approve expense reports from any device, which speeds up reimbursements.</li> </ol></p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/how-capture-receipts-your-mobile-phone" class="btn primary">Receipt capture</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What does the Concur Expense interface look like?</h3><div class="faq_answer_container"><div class="faq_answer">Concur Expense has been designed to deliver a seamless and intuitive user experience. Dashboards prompt users and the app allows for on-the-go expense capture, review, and submission. Check out our self-guided demo that walks you through capturing expenses from any device, submitting a report to your manager, and previewing approval.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/self-guided-demo-expense-en-uk#/" class="btn primary">Self-guided demo</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How does receipt capture work?</h3><div class="faq_answer_container"><div class="faq_answer">Manual expense processing is time-consuming and error-prone due to manual data input. The SAP Concur mobile app saves time and improves accuracy by using OCR technology and machine learning algorithms to automatically convert photos of travel expense receipts into data and pre-populate report details.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/videos/how-get-receipts-concur-expense" class="btn primary">Video demo</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/how-capture-receipts-your-mobile-phone" class="btn-ghost">Steps to receipt capture</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How does a best practise automated expense process work?</h3><div class="faq_answer_container"><div class="faq_answer"><p>We think there are seven keys to a best practice automated expense process: <ol> <li>A firm and fair expenses policy</li> <li>Keep processes simple</li> <li>Timely submission and approval</li> <li>Check expenses, hold managers accountable</li> <li>Allow remote submission & approval</li> <li>Audits processes and receipts</li> <li>On-time payment </li> </ol></p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/ebooks/blueprint-best-practice-expense-process" class="btn primary">Blueprint of Best Practise</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/asking-experts-about-expense-configuration-best-practice" class="btn-ghost">Hear from the experts</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What are some of the standard reports I'll be able to get using Concur Expense?</h3><div class="faq_answer_container"><div class="faq_answer"><p>Here are the five most popular reports in Concur Expense: <ul> <li><strong>Unassigned Credit Card Transaction Report:</strong> Spot transactions that violate policy reimbursement date limits</li> <li><strong>VAT Reclaimed Amounts Report:</strong> Identifies how much VAT you can reclaim and gaps in employee VAT receipt submission</li> <li><strong>Attendee Analysis Report:</strong> Displays all expense-related information, including attendee details, necessary for demonstrating compliance with legislation like the Bribery Act</li> <li><strong>Approval Times Report:</strong> Information on the duration of each step involved in identifying and resolving issues caused by individuals causing delays</li> <li><strong>Expense Exception Analysis:</strong> Reduces out-of-policy spend by automatically flagging exceptions to travelers and approvers</li> </ul></p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/expense-reimbursement" class="btn primary">Simplify expense reimbursement</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How do I process an expense for payment?</h3><div class="faq_answer_container"><div class="faq_answer">Expense processing can be time-consuming and complex. You need a system that can easily track payments, validate expenses, reimburse employees promptly, improve communication, and avoid late payment fees. Automation manages all these things for you. Check out Expense Pay to create confidence in your compliance and gain back time to spend on the more important things.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/expense-reimbursement" class="btn primary">Simplify expense reimbursement</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How does invoice capture work?</h3><div class="faq_answer_container"><div class="faq_answer">OCR technology in invoice capture reads data and prepopulates details into requisition, this minimises manual data entry, saves time and improves accuracy by reducing capture times up to 50-75%. All you need to do is verify the details and add to your company’s workflow.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/whitepapers/10-step-guide-efficient-supplier-invoice-process" class="btn primary">10-Step Guide</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What does the Concur Invoice interface look like?</h3><div class="faq_answer_container"><div class="faq_answer">Concur Invoice has been designed for easy use with intuitive dashboards, and an app that enables employees to view, approve, and track invoices on-the-go, with prompts at every step. Take a self-guided demo of Concur Invoice to see the process of capturing, processing, and paying a supplier invoice.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/self-guided-demo-invoice-en-uk#/" class="btn primary">Self-guided demo</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How does a best practice automated invoice process work?</h3><div class="faq_answer_container"><div class="faq_answer">To identify best practises for your buisness, it's essential to take a step back and conduct an objective review of your end-to-end AP process. Our 10-Step Guide identifies opportunities for efficiency and benchmarking against industry best practices. Concur Invoice automates processes, freeing up time for your team to focus on strategic tasks beyond invoice processing.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/whitepapers/10-step-guide-efficient-supplier-invoice-process" class="btn primary">10-Step Guide</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/invoice-processing" class="btn-ghost">Invoice automation</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What are some of the standard reports I'll be able to get using Concur Invoice?</h3><div class="faq_answer_container"><div class="faq_answer">One of the biggest benefits of Concur Invoice is the additional visibility it will give you. Here are the top five most popular reports in Concur Invoice: <ul> <li><strong>Request Accrual Report Speed:</strong> Displays unpaid invoice transactions or those not yet assigned to a payment request</li> <li><strong>Top 10 Longest to Approve Report:</strong> Provides a rank of the payment requests that take the longest to get approved.</li> <li><strong>Invoice Billed Transaction Reconciliation:</strong> Allows users to match Invoice transactions with the billing invoice from Concur Invoice.</li> <li><strong>Purchase Orders and Asscoiated Payment Requests:</strong> Detailed view of all purchase orders and the associated payments requests</li> <li><strong>Top Invoice Vendor Spend:</strong> Shows the suppliers that have the highest total invoice spend</li> </ul></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/invoice-management" class="btn primary">Discover more</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How do I process an invoice for payment?</h3><div class="faq_answer_container"><div class="faq_answer"><span id="integration">Concur Invoice's quick and easy invoice payment process leads to 67% fewer late payments for users. The system puts you in control, allowing strategic payment decisions instead of rushing to pay invoices. Explore our partner ecosystem and app centre in the Finance & HR section to elevate your procure-to-pay process.</span></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/app-centre?category=finance-hr" class="btn primary">App Centre</a></div></div></div></div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">Integration with existing solutions & partners</h2> <div class="faq_item"><h3 class="faq_question">Which finance systems do you integrate with?</h3><div class="faq_answer_container"><div class="faq_answer"><p>SAP Concur seamlessly integrates with your existing ERP, HR, and accounting systems through partnerships. These include: <ul> <li>Deltek</li> <li>Infor</li> <li>Intacct</li> <li>Intuit</li> <li>Microsoft Dynamics</li> <li>Microsoft Dynamics GP</li> <li>NetSuite</li> <li>Oracle</li> <li>QuickBooks</li> <li>SAP</li> <li>Sage</li> <li>Salesforce</li> <li>Workday</li> <li>Xero</li> </ul> Custom connections can integrate SAP Concur with any business system.</p></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/concur-integrated-platform" class="btn primary">SAP Concur integrations</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/infographics/top-5-questions-on-integrating-sap-concur-solutions" class="btn-ghost">FAQs answered</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What corporate cards do you integrate with?</h3><div class="faq_answer_container"><div class="faq_answer">SAP Concur streamlines P-Card purchasing by automating employee purchases to general ledger. For centrally-billed cards SAP Concur matches pre-approved expenses to invoices for fast, accurate reconciliation. This eliminates data rekeying, saving time and improving accuracy. With integrated corporate cards, complete visibility into spending generates insights and opportunities to negotiate better supplier rates.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/card-integration" class="btn primary">Card Integration</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/corporate-cards-and-p-cards-get-better-insight-employee-spend" class="btn-ghost">Key takeaways</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What other partners do you integrate with?</h3><div class="faq_answer_container"><div class="faq_answer"><span id="businessgrowth"><p>SAP Concur works with a multitude of partners so that together we can help you achieve more. The SAP Concur partner ecosystem includes: <ul> <li>Travel Management Companies for business trips</li> <li>System Integrators for project management and consulting</li> <li>Service Partners for implementation support</li> <li>Financial Services Partners for tax, card, and payment programs</li> <li>Travel Suppliers for more options and efficiency</li> <li>Alliance Partners for expertise and best-of-breed solutions</li> <li>Public Sector Partners for community and marketing support</li> <li>SAP PartnerEdge for SAP tools and resources</li> </ul> The SAP Concur App Centre has 200+ integrations for seamless travel, expense, and invoice experience.</p></span></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/partners" class="btn primary">SAP Concur partners</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/app-centre" class="btn-ghost">App Centre</a></div></div></div></div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">SAP Concur & Business growth</h2> <div class="faq_item"><h3 class="faq_question">How can we better budget and manage cashflow?</h3><div class="faq_answer_container"><div class="faq_answer">Improved visibility is a key benefit of automation for over 50% of businesses. Concur Budget enhances this by providing tools to capture and consolidate data, control and adjust budgets, and improve spend accuracy and timeliness. It also enables budget owners to see and manage their budgets.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/reports/value-automated-travel-expense-and-invoice-management-ami-report" class="btn primary">The value of automaion</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/budget-management" class="btn-ghost">Budget management</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How will automating our processes help us achieve our bigger business objectives?</h3><div class="faq_answer_container"><div class="faq_answer">Automation increases visibility and control of cash flow, which are crucial to business growth. Recent research shows that cost-conscious businesses launching growth initiatives are more likely to achieve their objectives.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/business-growth-solutions" class="btn primary">Growth opportunities</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/ready-automate-challenges-and-benefits-finance-automation" class="btn-ghost">Automation benefits</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">How do we scale SAP Concur solutions to other offices or countries?</h3><div class="faq_answer_container"><div class="faq_answer"><span id="switching">SAP Concur grows with you when you expand, integrating internal policies, local travel allowances, taxes, currencies, and languages. The solution has been deployed in 90+ countries. </span></div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/should-i-scale-or-should-i-grow-sap-concur-solutions-can-help-you-do-both" class="btn primary">Should I scale?</a></div></div></div></div> </div> </div> </section> <section class='concur_faq theme_white' data-show-more="Read More" data-show-less="Read Less"> <div class='container'> <div class="col-sm-12 col-md-10 col-md-offset-1"> <h2 class="title">Switching to SAP Concur</h2> <div class="faq_item"><h3 class="faq_question">How much does automation with SAP Concur cost?</h3><div class="faq_answer_container"><div class="faq_answer">The price of SAP Concur varies based on solutions and organisation size, for a more accurate quote get in touch today. We have a per-claim pricing model meaning you won't be tied into any lengthy contracts. It’s also reassuring to know that SAP Concur delivers impressive returns, with Concur Invoice offering a 505% 5-year ROI and T&E automation providing a 250% ROI for businesses.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/get-quote-form" class="btn primary">Get a quote</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What makes SAP Concur different from other T&E and AP software providers?</h3><div class="faq_answer_container"><div class="faq_answer">SAP Concur is the world’s biggest provider of T&E and invoice solutions. We’re also recognised as one of the best. In its IDC MarketScape Worldwide SaaS and Cloud-Enabled Travel and Expense Applications for Midmarket 2022-2023 Vendor Assessment, IDC MarketScape ranked SAP Concur as a leader, whilst TrustRadius recognised Concur Travel & Expense as a 2022 Top-Rated Software. Our tools are well-liked too. For example, the SAP Concur Mobile app is a highly rated app in the iOS App Store.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/reports/midmarket-report-idc-marketscape-worldwide-saas-and-cloud-enabled-travel-and-expense-applications-midmarket-2022-2023-vendor-assessment" class="btn primary">SAP named a leader</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/concur-travel-expense-recognized-2022-top-rated-software-trustradius" class="btn-ghost">Top-Rated by TrustRadius</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What cost savings and ROI can I expect from expense automation?</h3><div class="faq_answer_container"><div class="faq_answer">Automated expense solutions save SMBs an average of £18 per report, with annual savings of £24,000. Concur Expense users save even more - £31,000 per year. Automation also improves the employee experience, with finance employees saving up to 10 hours per week and reimbursement times reduced by 80%.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/reports/value-automated-travel-expense-and-invoice-management-ami-report" class="btn primary">Value of automation</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/guides/expense-automation-solutions-a-buyers-guide" class="btn-ghost">Buyer’s Guide</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What cost savings and ROI can I expect from invoice automation?</h3><div class="faq_answer_container"><div class="faq_answer">Invoice automation benefits SMBs as well as large businesses, with average savings of £27,000 per year and £10 per invoice. Concur Invoice users save even more - £33,000 annually. Payback period is just five months on average, and time savings include 53% quicker processing and 68% less staff time spent on processing invoices.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/invoice-management" class="btn primary">Concur Invoice</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/timeline-invoice-management-what-can-you-expect-to-gain-after-automation" class="btn-ghost">Automation expectations</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">What are the implementation timelines for T&E and AP solutions?</h3><div class="faq_answer_container"><div class="faq_answer">Automating travel and expense and AP processes saves time and money, but implementation time varies depending on the size of the organisation. For small or medium-sized businesses, it can take from one day to a few weeks, with two team members involved. Check out our blog: What to expect when you roll out SAP Concur for best practice implementation tips.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/what-expect-when-you-roll-out-sap-concur" class="btn primary">Best practise tips</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Why should I automate now?</h3><div class="faq_answer_container"><div class="faq_answer">Change is tough, especially if you rely on manual, paper processes. Without automation, you lack visibility into cash flow, miss growth opportunities and employee morale is likely to be suffering. So, automating becomes necessary sooner rather than later.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/mind-gap-how-finance-automation-helps-close-gaps-in-time-spend-and-knowledge" class="btn primary">See benefits</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/automation-secret-weapon-against-rising-inflation" class="btn-ghost">Automation fights inflation</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">We’ve already automated</h3><div class="faq_answer_container"><div class="faq_answer">True automation is paperless with minimal manual input for processing payments to suppliers and employee reimbursements. Many businesses think they are automated, but paper or email processes show otherwise. Writing cheques instead of electronic payment methods also creates a bottleneck.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/proof-pudding-recipe-best-class-automated-spend-management" class="btn primary">Best-in-class automation</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/your-ap-process-fully-automated-consider-these-4-telling-scenarios" class="btn-ghost">Fully automated?</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">We’re too small to automate or to use SAP Concur</h3><div class="faq_answer_container"><div class="faq_answer">No matter how small you are, our solutions have something to offer that can benefit you. For example Office Manager Maria Santos Roman at DRC Capital, a business of 16 people said “I was quickly reassured that we would not be the smallest company SAP Concur worked with"". SAP Concur additionally helped Maria to reduce the amount of time spent on invoices and expenses by 30–40%.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/casestudy/drc-capital-llp" class="btn primary">Customer success story</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/small-business-big-benefits-sap-and-sap-concur" class="btn-ghost">SAP Concur benefits</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Won’t SAP Concur be too expensive?</h3><div class="faq_answer_container"><div class="faq_answer">You're never paying over the odds for your solution with SAP Concur. It's also crucial to consider the value a solution brings. Concur Invoice has an average five-month payback period and delivers a 505% five-year ROI. And businesses that embrace T&E automation see an ROI of 250%.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="www.concur/blog/article/try-our-expense-roi-calculator-how-much-could-you-save" class="btn primary">ROI Calculator</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/resource-centre/infographics/value-sap-concur-solutions-0" class="btn-ghost">Value of SAP Concur</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Can’t we just use our ERP built-in solution or build our own?</h3><div class="faq_answer_container"><div class="faq_answer">ERPs may have add-ons for managing invoices and expenses, but they may not support growth or offer valuable extras like supplier portals and mobile apps, which are part of SAP Concur. These small extras can maximise your business efficiency and effectiveness.</div><div class="faq_cta_container"></div></div></div> <div class="faq_item"><h3 class="faq_question">Will we be tied into lengthy contracts?</h3><div class="faq_answer_container"><div class="faq_answer">No. With SAP Concur you aren’t tied into a lengthy contract</div><div class="faq_cta_container"></div></div></div> <div class="faq_item"><h3 class="faq_question">Won’t it require significant resource to implement?</h3><div class="faq_answer_container"><div class="faq_answer">SAP Concur is a cloud-based solution with no setup or implementation fees. This means no software or hardware to buy, install, maintain, or upgrade. It is designed to be simple and intuitive, with plenty of training resources available. We typically work with two of your team members to set up, and setup times range from a few days to a few weeks for typical SMBs. See how Gallagher got on with implementation times in the case study below. </div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.com.au/casestudy/gallagher" class="btn primary">Full case study</a></div></div></div></div> <div class="faq_item"><h3 class="faq_question">Will automation take away my or my employees’ jobs?</h3><div class="faq_answer_container"><div class="faq_answer">After automation, finance teams become more valuable because they are freed to focus on more strategic work. However, not all invoice or expense work disappears, as expert oversight is still required to manage exceptions, ensure correct coding, and approve.</div><div class="faq_cta_container"><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/how-digital-transformation-has-changed-finance-function-roles" class="btn primary">Employee impact</a></div><div class="cta_button_container"><a href="https://www.concur.co.uk/blog/article/unlock-your-finance-teams-digital-potential" class="btn-ghost">Automation benefits</a></div></div></div></div> </div> </div> </section> </div> </div> </div>   <div class="region region-footer"> <div id="block-menu-concur-drupal-footer-soci" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="https://www.facebook.com/SAPConcur/" class="facebook">facebook</a></li> <li class="leaf"><a href="https://twitter.com/SAPConcur" class="twitter">twitter</a></li> <li class="leaf"><a href="https://www.linkedin.com/company/sapconcur/" class="linkedin">linkedin</a></li> <li class="last leaf"><a href="https://www.youtube.com/c/SAPConcur" class="youtube">youtube</a></li> </ul> </div> </div> <div id="block-menu-concur-drupal-footer-supp" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="/blog">BLOG</a></li> <li class="leaf"><a href="/contact">CONTACT SALES</a></li> <li class="leaf"><a href="/get-quote-form">REQUEST A QUOTE</a></li> <li class="leaf"><a href="/demo-request">REQUEST A DEMO</a></li> <li class="leaf"><a href="/legal-disclosure">LEGAL DISCLOSURE</a></li> <li class="leaf"><a href="/faq">FAQ</a></li> <li class="last leaf"><a href="https://www.sap.com/uk/index.html">VISIT SAP.COM</a></li> </ul> </div> </div> <div id="block-menu-concur-drupal-footer-copy" class="block block-menu"> <div class="content"> <ul class="menu"><li class="first leaf"><a href="/privacy-policy">Privacy Policy</a></li> <li class="leaf"><a href="https://www.concur.com/en-us/termsofuse">Terms of Use</a></li> <li class="last leaf"><a href="/pay-gap-statement">Gender Pay Equality</a></li> </ul> </div> </div> </div> <script type="text/javascript" src="https://www.concur.co.uk/sites/default/files/uk/js/js_KnSFiecIzXs-7GCxVyq_zhrN7NmRTIQXgrwwTK2Ah6k.js"></script> <script type="text/javascript" src="https://www.concur.co.uk/sites/all/modules/custom_concur/concur_startup/js/local_scripts/concur_faq.js?sniwn7"></script> <script type="text/javascript" src="https://www.concur.co.uk/sites/default/files/uk/js/js_gnIoGH3unRHgvUph2sDvQkjt3wj23kSq5ULf9wi_ZIo.js"></script> <script type="text/javascript"> <![CDATA[//><!]]> </script> </body> </html>