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Amazon's 7 innovations that power your shopping and delivery experience
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0-.049-1.415 4.586 4.586 0 0 0-3.129-1.228z"></path><path d="M9.66 0a4.586 4.586 0 0 0-3.258 1.353 1 1 0 0 0 .006 1.414 1 1 0 0 0 1.414 0 2.585 2.585 0 0 1 1.838-.763h5.74a2.58 2.58 0 0 1 2.598 2.594 2.586 2.586 0 0 1-2.6 2.595H9.656a2.58 2.58 0 0 1-1.756-.687 1 1 0 0 0-1.412.055 1 1 0 0 0 .054 1.414 4.578 4.578 0 0 0 3.115 1.219H15.4a4.615 4.615 0 0 0 4.6-4.594 4.609 4.609 0 0 0-4.6-4.594H9.662z"></path></g></svg></div></button><span class="copyLink__message ">Copy Link</span></div></div></div></div></div><div class="article-header__content"><h1 style="font-family:var(--font-ember-serif)">Amazon announces 7 new innovations that power your shopping and delivery experience</h1><div class="article-header__content-author"><div class="article-header__author" data-testid="article-header__author"><p>Written by<!-- --> Amazon Staff </p></div></div></div></div></div></div></div><div class="ArticlePage-lead"><img alt="A three-panel graphic that shows an Amazon employee working at a fulfillment center on the left side, an Amazon delivery driver in the upper right and customer using the Amazon Shopping app in the bottom right." src="https://assets.aboutamazon.com/b5/fe/43d790934ed9ac9236d4ceb75855/about-amazon-hero-aa-oct2024-dtf-wrapup-featured-hero-v1-600kb-2550-x1125.jpg" width="1240" height="698" loading="eager"/></div><div class="ArticlePage-wrapper ArticleType-article "><main class="ArticlePage-main "><article class="ArticlePage-mainContent"><div class="ArticlePage-subHeadline">Here's how Amazon continues to innovate to deliver for customers, improve the employee experience, and build on its sustainability goals.</div><div class="ArticlePage-articleBody articleBody"><article><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Amazon unveiled major announcements in delivery, shopping, robotics, AI, and sustainability as we build on our commitment to enhance both the customer and employee experience. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">These advancements, along with the launch of a faster and more efficient fulfillment center, are among the big plans to provide customers with more choices and speedier deliveries. </span><a target="_self" href="https://www.aboutamazon.com/planet"><span class="text ">Sustainability</span></a><span class="text "> remains a key focus of Amazon’s journey as well, and we’ve continued to make huge strides as we've removed plastic air pillows from our delivery packaging and invested in companies that share our commitment to building a world with net-zero carbon emissions.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/operations/amazon-robotics-cool-facts"><img alt="A photo of an Amazon employee working on a robot in a warehouse. " height="200" role="" src="https://assets.aboutamazon.com/dims4/default/3425ab5/2147483647/strip/true/crop/1115x743+206+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Ffd%2F26%2F388c144348b99f460c11b8693304%2Fmechatronics.jpg" width="300" class=""/></a><div data-testid="icon-VideoPlayer"><svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" fill="none" viewBox="0 0 40 40"><circle cx="20" cy="20" r="20" fill="#F90"></circle><path fill="#fff" d="M26 20.5l-9.75 5.63V14.87L26 20.5z"></path></svg></div></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/operations/amazon-robotics-cool-facts"><h2 style="font-family:var(--font-ember)" class="related-content__title">12 cool facts about the AI-powered robots that help deliver your Amazon packages</h2></a><p>Did you know robots help make it safer and easier for employees to fulfill your Amazon orders? Learn about the robotic systems we use in fulfillment centers. </p><a href="https://www.aboutamazon.com/news/operations/amazon-robotics-cool-facts" class="related-content__link">Read more<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Innovations in </span><a target="_self" href="https://www.aboutamazon.com/news/operations/10-years-of-amazon-robotics-how-robots-help-sort-packages-move-product-and-improve-safety"><span class="text ">robotics</span></a><span class="text "> and </span><a target="_self" href="https://www.aboutamazon.com/artificial-intelligence-ai-news"><span class="text ">AI</span></a><span class="text "> will also have a lasting positive impact on employee productivity, safety, and career advancement. A </span><a target="_blank" href="https://www.aboutamazon.com/news/workplace/amazon-mit-study-employees-robotics-ai"><span class="text ">joint study by Amazon and MIT</span></a><span class="text "> also found that 60% of American workers share this sentiment and believe robotics and AI will enhance operational efficiency and worker well-being.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Amazon and MIT will also launch a fellowship program 2025 where postdoctoral researchers from MIT will work directly with Amazon’s Fulfillment Technology & Robotics team to identify best practices on scaling automation within our operations in ways that enhance our workplace. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">"Given the AI transformation we are going through, the breadth of innovation across our teams at Amazon has never been broader," said Doug Herrington, CEO of Worldwide Amazon Stores. "As a builder, I still feel like Amazon is a giant startup factory. As an owner, I feel good about our capabilities—our mechanisms and culture are well-suited for this technological change. As a customer, given the evolution that we’ve gone through over the last 20 years, I’m in awe of what Amazon is going to look like with another 20 years of innovation and transformation."</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Here are seven major announcements that highlight Amazon's obsession with innovation on behalf of customers and the planet.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading">1. <b>Launch of next-generation fulfillment center with robotics and AI</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Images of Amazon employees working with robots at an Amazon fulfillment center in Shreveport, Louisiana." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/6722b61/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fbf%2Feb%2F602545924177bbb5eea6df7c426f%2Fabout-amazon-hero-hero001-amazon-deliveringthefuture-shv1-robotics-hero-copy-2550x1434.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Amazon unveiled its </span><a target="_self" href="https://www.aboutamazon.com/news/operations/amazon-fulfillment-center-robotics-ai"><span class="text ">most exciting and innovative fulfillment center</span></a><span class="text "> yet. Located in Shreveport, Louisiana, this delivery station employs a vast array of Amazon’s latest robots, including Proteus—the first fully autonomous mobile robot—which will help employees ship packages more efficiently. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">This state-of-the-art operation represents Amazon's vision for collaborative technology that assists employees and improves safety and sustainability while expediting delivery speed. Shreveport is a milestone paving the way for how AI and robotics will transform the future of logistics.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading"><b>2. AI-powered package spotlight system for delivery drivers</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="An Amazon delivery driver selecting packages that are sorted with VAPR technology." height="432" role="" src="https://assets.aboutamazon.com/dims4/default/f59e210/2147483647/strip/true/crop/2550x1435+0+0/resize/767x432!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F6b%2F2a%2Fd3d4886a46d3b2f600caca1d7ef3%2Fhero002-amazon-deliveringthefuture-packaging-aa-oct2024-dtf-articlename-standard-hero-v1-2000x1125-jpg80-2550x1435.JPG" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><a target="_self" href="https://www.aboutamazon.com/news/transportation/amazon-vapr-delivery-van-packages"><span class="text ">Vision-Assisted Package Retrieval (VAPR)</span></a><span class="text ">, an AI-powered solution that automatically identifies the right packages for drivers at each stop, will be rolled out in 1,000 electric </span><a target="_self" href="https://www.aboutamazon.com/news/transportation/everything-you-need-to-know-about-amazons-electric-delivery-vans-from-rivian"><span class="text ">vans by Rivian</span></a><span class="text "> in early 2025. VAPR projects green and red lights onto packages at each stop, removing the need for drivers to manually sort them in the back of their vans. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Based on early tests, we saw a 67% reduction in perceived physical and mental effort for drivers and more than 30 minutes saved per route.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading"><b>3. Removed all plastic air pillows from delivery packaging</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="Packages sitting in front of a door" height="431" role="" src="https://assets.aboutamazon.com/dims4/default/513cd05/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F4d%2F65%2Fd164222f4b0ab7e1c6d91c5a667b%2Fabout-amazon-hero-aa-oct2024-dtf-packagingimprovements-standard-hero-v1-2000x1125.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Amazon continues to reduce packaging while making the materials we use easier to recycle. As of October 2024, we’ve </span><a target="_self" href="https://www.aboutamazon.com/news/sustainability/how-amazon-is-reducing-packaging"><span class="text ">removed all plastic air pillows</span></a><span class="text "> from our delivery packaging used at our global fulfillment centers. We’ve also retrofitted more than 120 of our automated packing machines that made plastic bags to now create made-to-fit paper bags across the U.S.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">We implemented this in more than 20 fulfillment centers, helping us avoid more than 130 million plastic bags this year. We’re also proud to share that since 2015, we’ve reduced the average per-shipment packaging weight by 43% and avoided a total of more than 3 million metric tons of packaging.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading"><b>4. New investments by Amazon’s Climate Pledge Fund</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="One of the companies that was the recipient of Amazon's Pledge Change Fund." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/24532ce/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fa2%2Fd2%2F916e28c946ada29ed0869f5611c9%2Faa-oct2024-dtf-cpfspotlights-standard-hero-v3-2000x1125.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Since its inception in 2020 with $2 billion in funding from Amazon, </span><a target="_self" href="https://www.aboutamazon.com/planet/climate-pledge"><span class="text ">the Climate Pledge Fund</span></a><span class="text "> has invested in more than 31 companies that create products, services, and technologies to protect the planet. The fund has announced </span><a target="_self" href="https://www.aboutamazon.com/news/sustainability/amazon-climate-pledge-fund-investments-molg-paebble-14trees"><span class="text ">three new investments in startups</span></a><span class="text "> as part of a shared goal to reach net-zero carbon emissions by 2040. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">This year's recipients include: Molg, which deploys robots that can autonomously assemble and disassemble complex electronic products and reduce electronic waste; Paebbl, which turns CO2 into carbon-storing building materials; and 14Trees, which developed 3D printing technology that accelerates the production and delivery of lower-carbon buildings in the U.S. and Europe.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading"><b>5. AI-powered shopping tools in Amazon app</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="A smart phone with a screenshot of the Amazon shopping app." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/ad75be9/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fa8%2F4a%2Ff030ec454cd89d5fd380331d7b55%2Faa-oct2024-dtf-aishoppingguide-standard-hero-v1-2000x1125.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/innovation-at-amazon/amazon-generative-ai-seller-growth-shopping-experience"><img alt="Conversations with Amelia seller assistant on a mobile device." height="200" role="" src="https://assets.aboutamazon.com/dims4/default/90c89ca/2147483647/strip/true/crop/2151x1434+0+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F5a%2F11%2F31bf9c4a4563a27d358968ee0b3b%2Faa-sept2024-sellingassistant-featured-hero-v1-2550x1125.jpg" width="300" class=""/></a></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/innovation-at-amazon/amazon-generative-ai-seller-growth-shopping-experience"><h2 style="font-family:var(--font-ember)" class="related-content__title">5 new generative AI tools to accelerate seller growth and enhance the customer shopping experience</h2></a><p>Amazon puts powerful AI tools in the hands of sellers and small businesses to enable their success.</p><a href="https://www.aboutamazon.com/news/innovation-at-amazon/amazon-generative-ai-seller-growth-shopping-experience" class="related-content__link">Read more<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Shoppers can save time and energy shopping products with Amazon’s new </span><a target="_self" href="https://www.aboutamazon.com/news/retail/amazon-ai-shopping-guides-product-research-recommendations"><span class="text ">AI Shopping Guides</span></a><span class="text "> available in the Amazon Shopping app and mobile website. They can help reduce the time you spend researching before you buy by proactively consolidating key information you need with Amazon's wide selection, making it easier to find the right product for your needs. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Each guide provides tailored content to help you learn about different product types, understand key features and terminology, and identify top brands and customer favorites.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading"><b>6. New ways to order groceries with Amazon</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="An Amazon employee packing grocery items at a fulfillment center." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/0d91b9b/2147483647/strip/true/crop/1600x900+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F08%2F3e%2F655f63b44043af3a664cc705a81b%2Fabout-amazon-inline-aa-oct2024-dtf-amazongrocery-standard-hero-v1-2000x1125.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-promo"><div class="related-content is-aside" data-testid="RelatedContent"><div class="related-content__container"><div class="related-content__img"><a href="https://www.aboutamazon.com/news/retail/amazon-fresh-prime-member-grocery-savings"><img alt="Amazon Fresh" height="200" role="" src="https://assets.aboutamazon.com/dims4/default/a9d4c0b/2147483647/strip/true/crop/1688x1125+156+0/resize/300x200!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F49%2F7b%2F87050e0749448c92542cef37f41f%2Fabout-amazon-hero-pr2-amazonsaver-flatlay-02.jpg" width="300" class=""/></a></div><div class="related-content__content"><a href="https://www.aboutamazon.com/news/retail/amazon-fresh-prime-member-grocery-savings"><h2 style="font-family:var(--font-ember)" class="related-content__title">Amazon Fresh introduces new deals to save Prime members even more on groceries</h2></a><p>Even more exclusive Prime savings on 3,000+ essential grocery items are now available at Amazon Fresh. </p><a href="https://www.aboutamazon.com/news/retail/amazon-fresh-prime-member-grocery-savings" class="related-content__link">Read more<div data-testid="icon-ChevronRightButton"><svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" fill="none" viewBox="0 0 26 26"><circle cx="13" cy="13" r="12" stroke="#707379"></circle><path stroke="#232F3E" d="M11.727 16.584l3.857-3.857-3.857-3.857"></path></svg></div></a></div></div></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Amazon is mixing and matching our offerings in innovative ways to make it easier for customers to shop across our online and physical stores while getting the best value for their money. We’re running a trial that lets </span><a target="_self" href="https://www.aboutamazon.com/news/retail/amazon-grocery-shopping-convenience-savings"><span class="text ">customers shop for groceries</span></a><span class="text "> alongside everyday items and have them delivered together in hours. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">We’re also modifying some Amazon Fresh fulfillment centers to offer a wide range of products from Whole Foods Market, Amazon Fresh, and Amazon.com in a single online order. And we’re eliminating the need for extra shopping trips by building our first automated micro fulfillment center, so Whole Foods Market customers can pick up, have delivered, or even order in-store and grab when they check out popular essentials from Amazon.com and favorites from Amazon Fresh.</span><br/></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-heading2"><h2 style="font-weight:600;font-family:var(--font-ember)" class="contentHeading"><b>7. Expanded Amazon Pharmacy Same-Day Delivery services</b></h2></div></div><div class="contentContainer block"><div class="contentItem-role-image"><div class="image "><img alt="A photo of an Amazon package next to a prescription bottle on a tabletop." height="431" role="" src="https://assets.aboutamazon.com/dims4/default/be960d3/2147483647/strip/true/crop/2000x1125+0+0/resize/767x431!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2F23%2F28%2F2e5578ca47269f37265e9421bba9%2Faa-oct2024-dtf-amazonpharmacy-standard-hero-v1-2000x1125-copy.jpg" width="767" class=""/><span class="image-caption "></span></div></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Amazon Pharmacy will open pharmacies in 20 new U.S. cities in 2025, </span><a target="_self" href="https://www.aboutamazon.com/news/retail/amazon-pharmacy-expands-same-day-prescription-delivery-united-states"><span class="text ">expanding Same-Day Delivery of medications to nearly half the U.S.</span></a><span class="text "> The new pharmacies will be embedded within Amazon's Same-Day Delivery sites to enable rapid medication delivery directly to customers' homes, often within hours. We’re leveraging our logistics network, automation, and AI to provide a convenient, affordable pharmacy experience. </span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Customers get 24/7 pharmacist access, upfront pricing, and many ways to save. The expansion allows Amazon Pharmacy to quickly scale, expanding access to medications and pharmacist care. Amazon is pairing modern technology with high-touch clinical care to deliver a better pharmacy experience.</span></div></span></div></div><div class="contentContainer block"><div class="contentItem-role-text"><span class="text "><div class="text"><span class="text ">Learn more about Amazon's </span><a target="_self" href="https://www.aboutamazon.com/news/operations/amazon-robotics-robots-fulfillment-center"><span class="text ">array of robots </span></a><span class="text ">and </span><a target="_self" href="https://www.aboutamazon.com/news/devices/amazon-fire-hd-8-tablets-gen-ai-hd-entertainment"><span class="text ">new lineup of Fire HD tablets.</span></a></div></span></div></div></article></div></article><div class="ArticlePage-tags"><div class="related-tags "><hr/><p class="related-tags__title"> <!-- -->Related Tags<!-- --> </p><div class="related-tags__content"><nav><ol><li style="display:inline-flex"><a href="https://www.aboutamazon.com/news/tag/drone" 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The fund has announced \",\"role\":\"text\"},{\"items\":[{\"items\":[{\"items\":[{\"value\":\"three new investments in startups\",\"role\":\"text\"}],\"role\":\"block\"}],\"role\":\"linkValue\"}],\"href\":\"https://www.aboutamazon.com/news/sustainability/amazon-climate-pledge-fund-investments-molg-paebble-14trees\",\"role\":\"link\"},{\"value\":\" as part of a shared goal to reach net-zero carbon emissions by 2040. \",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"This year's recipients include: Molg, which deploys robots that can autonomously assemble and disassemble complex electronic products and reduce electronic waste; Paebbl, which turns CO2 into carbon-storing building materials; and 14Trees, which developed 3D printing technology that accelerates the production and delivery of lower-carbon buildings in the U.S. and Europe.\",\"role\":\"text\"},{\"role\":\"newLine\"}],\"role\":\"block\"},{\"items\":[{\"items\":[{\"items\":[{\"items\":[{\"value\":\"5. 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And we’re eliminating the need for extra shopping trips by building our first automated micro fulfillment center, so Whole Foods Market customers can pick up, have delivered, or even order in-store and grab when they check out popular essentials from Amazon.com and favorites from Amazon Fresh.\",\"role\":\"text\"},{\"role\":\"newLine\"}],\"role\":\"block\"},{\"items\":[{\"items\":[{\"items\":[{\"items\":[{\"value\":\"7. 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We’re leveraging our logistics network, automation, and AI to provide a convenient, affordable pharmacy experience. \",\"role\":\"text\"}],\"role\":\"block\"},{\"items\":[{\"value\":\"Customers get 24/7 pharmacist access, upfront pricing, and many ways to save. The expansion allows Amazon Pharmacy to quickly scale, expanding access to medications and pharmacist care. 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