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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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LiveAgent is a help desk software with more than 180 features available." class="urlslab-seo-meta-tag"><meta name="twitter:image" content="https://assets.flowhunt.io/screenshots/67d5c5549ec509e6/7022d4f6e38acb6f/1728898484_1366.webp" class="urlslab-seo-meta-tag"></head> <body class="archive post-type-archive post-type-archive-ms_features elementor-default elementor-kit-16001"> <div id="app" class="liveagentWeb"> <header class="Header urlslab-skip-keywords urlslab-skip-fragment"> <div class="wrapper"> <div class="Header__logo urlslab-skip-lazy"> <a href="/" title="LiveAgent" hreflang="hr" onover-preload="1"> <img src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_liveagent.svg" width="121" height="30" alt="LiveAgent" class="urlslab-skip-lazy" urlslab-id="0"> </a> </div> <div class="Header__items"> <div class="Header__mobile__hamburger"> <span class="line"></span> <span class="line"></span> <span class="line"></span> </div> <div class="Header__navigation"> <div class="menu-header-navigation-2-croatian-container"><ul id="menu-header-navigation-2-croatian" class="nav"><li id="menu-item-357272" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357272"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Proizvod</a> <ul class="sub-menu"> <li id="menu-item-357284" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357284"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Pregled</a> <ul class="sub-menu"> <li id="menu-item-970836" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970836"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-tour"></use></svg><a href="https://www.liveagent.hr/obilazak-2/" title="Upoznajte se s LiveAgent-om i otkrijte sve nevjerojatne alate i značajke u našoj višekanalnoj help desk aplikaciji. Isprobajte ga danas i poboljšajte svoju korisničku uslugu." hreflang="hr" onover-preload="1">Obilazak<div class="menu-item-description">Opći pregled LiveAgent-a</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-357286" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357286"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Proizvod</a> <ul class="sub-menu"> <li id="menu-item-970837" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970837"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Help desk<div class="menu-item-description">Višekanalna platforma za korisničku podršku</div></a></li> <li id="menu-item-915730" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915730"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.hr/tiketing-softver/" title="Istražite izbor tiketing softvera koji su najčešće korišteni na tržištu. Izaberite idealni tiketing alat i podignite vašu korisničku uslugu u zvijezde." hreflang="hr" onover-preload="1">Ticketing<div class="menu-item-description">Napredni ticketing sustav</div></a></li> <li id="menu-item-357375" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-357375"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.hr/live-chat-softver/" title="Otkrijte najboljih 15 live chat softvera za 2024. uz LiveAgent! Poboljšajte angažman korisnika i pretvorite posjetitelje u klijente uz naš brz i pouzdan chat. Isprobajte besplatno, bez kreditne kartice, i uživajte u vrhunskim značajkama za korisničku podršku." hreflang="hr" onover-preload="1">Live chat<div class="menu-item-description">Najbrži chat uživo na tržištu</div></a></li> </ul> </li> <li id="menu-item-357306" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357306"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-970838" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970838"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.hr/softver-za-korisnicku-podrsku-na-drustvenim-mrezama/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Društveni mediji<div class="menu-item-description">Odgovorite svojim pratiteljima izravno iz LiveAgenta</div></a></li> <li id="menu-item-695149" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-695149"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="/softver-za-pozivni-centar/" title="Otkrijte vrhunski softver za pozivni centar s LiveAgentom bez troškova postavljanja i kreditne kartice. Uživajte u kristalno čistim zvukovima i naprednim značajkama, poput IVR-a i pametnog preusmjeravanja poziva. Isprobajte besplatno i unaprijedite korisničku podršku uz naš cloud-based sustav." hreflang="hr" onover-preload="1">Pozivni centar<div class="menu-item-description">Ugrađeni call centar softver</div></a></li> <li id="menu-item-970839" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970839"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.hr/liveagent-softver-za-bazu-znanja/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Baza znanja<div class="menu-item-description">Pružite mogućnosti samoposluživanja</div></a></li> </ul> </li> <li id="menu-item-357287" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357287"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Koristi se za</a> <ul class="sub-menu"> <li id="menu-item-357384" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-357384"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.hr/posao/" title="Liveagent je softver za pomoć koji se prilagođava potrebama različitih poslovnih modela. Liveagent može pomoći Vašoj tvrtki oko korisničke podrške. Započnite besplatno probno razdoblje od 14 dana. Nije potrebna kreditna kartica. Istražite kako LiveAgent odgovara Vašoj nišnoj agenciji. Edukacija i nevladine organizacije se oslanjaju na LiveAgent." hreflang="hr" onover-preload="1">Poslovna rješenja<div class="menu-item-description">Različita poduzeća, različita rješenja</div></a></li> <li id="menu-item-357374" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-357374"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.hr/industrija/" title="LiveAgent je sposoban ispuniti zahtjeve više poslovnih sfera. Vidite kako LiveAgent može ispuniti vaše zahtjeve i poboljšati vašu korisničku podršku." hreflang="hr" onover-preload="1">Rješenja za industrije<div class="menu-item-description">Prilagodba LiveAgent-a za svaku industriju</div></a></li> <li id="menu-item-738565" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-738565"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.hr/price-o-uspjehu/" title="Softver LiveAgent nudi mogućnosti za upravljanje emailovima, podršku, telefonsku podršku, pozivni centar i upravljanje pritužbama. Također nudi mogućnosti integracija, podršku i blog te izradu akademija i Predložaka. LiveAgent nudi i korisničku službu, VoIP partnerstvo i affiliate program. Sva prava pridržana © 2004-2023 Quality Unit, LLC." hreflang="hr" onover-preload="1">Slučajevi korištenja<div class="menu-item-description">Jedan proizvod, više scenarija korištenja</div></a></li> </ul> </li> <li id="menu-item-357288" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357288"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Integracija</a> <ul class="sub-menu"> <li id="menu-item-357338" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-357338"><a href="/integracije/wordpress/" title="Podignite svoju korisničku podršku na višu razinu na vašim WordPress stranicama. WordPress integracija za LiveAgent vam omogćuje postavljanje chat gumba na vaše web stranice." hreflang="hr" onover-preload="1">WordPress</a></li> <li id="menu-item-357340" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-357340"><a href="/integracije/prestashop/" title="Otkrijte moć Prestashop-a, besplatnog eCommerce rješenja koje podržava više od 250.000 online trgovina globalno. Integrirajte ga s LiveAgent-ovim super brzim live chat widgetom za poboljšanu korisničku podršku i praćenje narudžbi. Izgradite svoju eCommerce stranicu uz jednostavne vodiče i uživajte u prednostima trenutne komunikacije i organizacije. Isprobajte besplatno i unaprijedite svoje poslovanje!" hreflang="hr" onover-preload="1">Prestashop</a></li> <li id="menu-item-357341" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-357341"><a href="/integracije/magento/" title="Integrirajte Magento 2 u LiveAgent i poboljšajte svoj tijek rada. Tiketi će pratiti tijek narudžbi klijenata i možete koristiti jednu platformu." hreflang="hr" onover-preload="1">Magento</a></li> <li id="menu-item-357345" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-357345"><a href="/integracije/shopify/" title="Ako želite da vas klijenti kontaktiraju brže, razmislite o Shopify integraciji za LiveAgent. Ova integracija vam omogućava postavljanje live chata na vašu e-trgovinu." hreflang="hr" onover-preload="1">Shopify</a></li> <li id="menu-item-357346" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-357346"><a href="/integracije/mailchimp/" title="Tiketing softver može biti puno korisniji s Mailchimp integracijom za LiveAgent. Mailchimp integracija vam omogućava upravljanje kontaktima iz vaše korisničke podrške." hreflang="hr" onover-preload="1">Mailchimp</a></li> <li id="menu-item-357350" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-357350"><a href="/integracije/pipedrive/" title="Upravljajte potencijalnim kupcima i ponudama učinkovito s PipeDrive-om integriranim u LiveAgent! Ovaj jednostavan CRM alat omogućuje praćenje komunikacija, automatizaciju tijeka rada i generiranje izvješća. Saznajte kako ova integracija olakšava prodajne procese i povećava produktivnost vašeg tima. Isprobajte besplatno i iskoristite sve prednosti povezivanja PipeDrive-a s LiveAgent-om!" hreflang="hr" onover-preload="1">Pipedrive</a></li> <li id="menu-item-357351" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-357351">Slack</li> <li id="menu-item-738566" class="button-more-integrations menu-item menu-item-type-post_type_archive menu-item-object-ms_integrations menu-item-738566"><a href="https://www.liveagent.hr/integracije/" title="Maksimizirajte korisničko iskustvo s LiveAgent integracijama i proširite funkcionalnosti vašeg podrškog softvera jednostavno i učinkovito!" hreflang="hr" onover-preload="1">Više integracija</a></li> </ul> </li> </ul> </li> <li id="menu-item-357290" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357290"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Resursi</a> <ul class="sub-menu"> <li id="menu-item-357295" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357295"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Naučite</a> <ul class="sub-menu"> <li id="menu-item-738567" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-738567"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1">Akademija<div class="menu-item-description">Postanite stručnjak za korisničku podršku</div></a></li> <li id="menu-item-738568" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738568"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci<div class="menu-item-description">Prilagodljivi obrasci za svaku prigodu</div></a></li> <li id="menu-item-886776" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886776"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Otkrijte raznolike kontrolne popise na LiveAgentu za organiziranje poslovnih procesa. Bez obzira trebate li pomoć u postavljanju društvenih medija, uključivanju SaaS klijenata, pokretanju podcasta ili dubinskoj analizi klijenata, naši popisi će vam olakšati posao i povećati učinkovitost. Idealno za timove korisničke službe, marketinške stručnjake i HR regrutere. Posjetite nas i unaprijedite svoj radni tijek!" hreflang="hr" onover-preload="1">Kontrolni popisi<div class="menu-item-description">Kako upravljati svojim procesom</div></a></li> </ul> </li> <li id="menu-item-357308" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357308"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357324" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-357324"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Otkrijte najnovije vijesti i savjete o korisničkoj podršci s fokusom na help desk softver i zadovoljstvo kupaca. Naučite kako izgraditi bazu vjernih klijenata i održati svoj tim produktivnim uz LiveAgent. Pridružite se našoj zajednici zadovoljnih korisnika i unaprijedite svoju korisničku podršku." hreflang="hr" onover-preload="1">Blog<div class="menu-item-description">Vijesti o korisničkoj podršci i LiveAgent-u</div></a></li> <li id="menu-item-738569" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-738569"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hr" onover-preload="1">Rječnik<div class="menu-item-description">Naučite terminologiju korisničke podrške</div></a></li> <li id="menu-item-738570" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-738570"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="https://www.liveagent.hr/direktorij/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="hr" onover-preload="1">Direktorij<div class="menu-item-description">Potpuna help desk lista kontakata</div></a></li> </ul> </li> <li id="menu-item-357309" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357309"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357390" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-357390"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte svoju vještinu tipkanja s LiveAgent-ovim besplatnim testom tipkanja. Saznajte koliko brzo tipkate u roku od nekoliko minuta i besplatno vježbajte kako biste napredovali." hreflang="hr" onover-preload="1">Test tipkanja<div class="menu-item-description">Unaprijedite vašu brzinu tipkanja</div></a></li> <li id="menu-item-961718" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961718"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.hr/reviews/" title="LiveAgent nudi softver za korisničku službu koji integrira brojne funkcionalnosti. Uz ovaj softver, korisnici mogu kreirati masovne aktivnosti za kontakte bez dodijeljenog prodajnog zastupnika. Dodatno, LiveAgent pruža podršku i niz alternativa te omogućuje prebacivanje podataka. Osim toga, ovdje su dostupni i tečajevi, predlošci, blog, rječnik, webinari i alat za procjenu troškova. Prodajni kontakti dostupni su putem telefona, društvenih mreža i e-pošte. Tvrtka također pruža portal za podršku, zapis izmjena i zahtjeve za prijedloge. LiveAgent posjeduje certifikate i nagrade te surađuje sa partnerima u području VoIP-a." hreflang="hr" onover-preload="1">Recenzije<div class="menu-item-description">Pogledajte recenzije značajki softvera.</div></a></li> <li id="menu-item-357312" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-357312"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podršku<div class="menu-item-description">How-to članci i vodiči</div></a></li> </ul> </li> <li id="menu-item-357296" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357296"><a href="#" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Poduzeće</a> <ul class="sub-menu"> <li id="menu-item-357364" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-357364"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title="LiveAgent je originalni softver korisničke podrške koji je razvila tvrtka Quality Unit. Osnivači su shvatili da je komunikacija s klijentima često neefikasna te su odlučili razviti supersposobni alat korisničke podrške s live chatom, tiketingom i drugim mogućnostima. Danas, LiveAgent služi preko 150 milijuna korisnika i preko 40.000 poduzeća diljem svijeta. Tvrtka teži tome da ponudi inovativan alat koji nastavlja evoluirati u skladu s potrebama klijenata, dok je misija da stvori funkcionalan, cjenovno prihvatljiv i koristan softver. Vizija tvrtke je da smjesti korisničku podršku u centar svakog posla te da odlična korisnička služba postane standardna praksa." hreflang="hr" onover-preload="1">O nama<div class="menu-item-description">Upoznajte tim iza proizvoda</div></a></li> <li id="menu-item-357382" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-357382"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1">Nagrade<div class="menu-item-description">Naše nagrade i uspjesi</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-738574" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features current-menu-item menu-item-738574"><a href="https://www.liveagent.hr/funkcionalnosti/" aria-current="page" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Funkcionalnosti</a></li> <li id="menu-item-803032" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803032"><a href="https://www.liveagent.hr/cjenik/" urlslab_href_old="/cijene/" title="LiveAgent nudi planove koji počinju od 15 $ po agentu mjesečno i uključuju tiketiranje putem e-pošte, značajku chata uživo, bazu znanja i još mnogo toga. Cijeli paket dostupan je za 69 $ po agentu mjesečno." hreflang="hr" onover-preload="1">Cijene</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent na ovoj stranici. Prvo, napišite naziv kompanije i nastavite s korisničkim imenom i lozinkom za uspješnu prijavu." hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Demo</span> </a> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent na ovoj stranici. Prvo, napišite naziv kompanije i nastavite s korisničkim imenom i lozinkom za uspješnu prijavu." hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-hr" lang="hr"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Bliski istok</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/" title="Objevte všechny funkce LiveAgent, komplexního vícekanálového softwaru pro správu tiketů, který zvyšuje efektivitu vašeho týmu. Od detekce kolize agentů po automatickou distribuci tiketů a hodnocení agentů – vše, co potřebujete pro optimalizaci zákaznické podpory, naleznete na jednom místě. Vstupte do světa efektivní podpory s LiveAgent!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/" title="Oplev LiveAgents omfattende multikanals helpdesk-software med avancerede funktioner som billetadministration, agent-kollisionsdetektion, automatiseret billetfordeling og meget mere. Ideel til virksomheder af alle størrelser. Besøg nu for at optimere din kundesupport!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/" title="Découvrez LiveAgent, une solution d'assistance multicanal complète avec des fonctionnalités avancées pour la gestion des tickets, le chat en direct, la détection de collision des agents, le classement des agents et bien plus encore. Optimisez votre service client et améliorez la productivité grâce à des outils tels que les messages standardisés, les champs de contact personnalisés et l'automatisation de la distribution des tickets. Explorez toutes les caractéristiques qui rendent LiveAgent indispensable pour les entreprises de toutes tailles." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </span> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/" title="Odkrijte vse funkcije LiveAgent, celovite večkanalne programske opreme za pomoč uporabnikom. Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/" title="了解 LiveAgent 的多渠道服务台软件功能，提升您的客户服务体验。探索 Ticket 管理系统、代理管理、冲突侦测、审计日志等全面特性，适合各种规模的企业，实现高效沟通与自动化操作。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/" title="Khám phá các tính năng nổi bật của LiveAgent - phần mềm help desk đa kênh với hệ thống phiếu hỗ trợ, quản lý nhân viên, phát hiện trùng lặp, nhật ký kiểm tra, và nhiều hơn nữa. Nâng cao hiệu quả dịch vụ khách hàng với phân phối phiếu tự động, giờ làm việc linh hoạt, và tin nhắn soạn sẵn. Tìm hiểu thêm để tối ưu hóa trải nghiệm khách hàng của bạn!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Bliski istok</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopirano!"> <link rel="stylesheet" id="pages/Category" type="text/css" media="all" href="https://www.liveagent.hr/app/themes/liveagent/assets/dist/pages/Category.min.css?ver=1.25.54"> <link rel="stylesheet" id="pages/CategoryColorScheme" type="text/css" media="all" href="https://www.liveagent.hr/app/themes/liveagent/assets/dist/pages/CategoryColorScheme.min.css?ver=1.25.54"> <div id="category" class="Category"> <style id="compactheader-css" 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Odlična korisnička usluga počinje s boljim help desk softverom. Pogledajte prednosti LiveAgent-a i započnite s upotrebom za 5 minuta." hreflang="hr" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Funkcionalnosti</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-funkcionalnosti">Funkcionalnosti</h1>   <div class="compact-header__text">Upoznajte se sa svim LiveAgent funkcionalnostima koje su dio kompleksnog multi-kanalskog softvera. Opisano na jednom mjestu i u detalje.</div>  </div> <div class="compact-header__right">  <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.hr/app/themes/liveagent/assets/images/compact_header_features.png?ver=1.25.54"> <picture><img fetchpriority="high" src="https://www.liveagent.hr/app/themes/liveagent/assets/images/compact_header_features.png?ver=1.25.54" alt="Funkcionalnosti" class="compact-header__img" urlslab-id="28"></picture> </div>  </div>  <div class="compact-header__bottom"> <div class="compact-header__filters-toggle"> <a class="Button Button--outline js-compact-header__toggle"> Filteri <svg class="searchField__reset-icon icon-gear"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#gear"></use> </svg> </a> </div> <div class="compact-header__filters js-compact-header__close urlslab-skip-keywords"> <a class="compact-header__filters-close js-compact-header__close"> <svg class="icon-close"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use> </svg> </a> <div class=" compact-header__filters-wrap "> <span class="compact-header__filters-collapse js-compact-header__close"></span> <div class="compact-header__filters-inn "> <div class="compact-header__search"> <div class="searchField"> <svg class="searchField__icon icon-search"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#search"></use> </svg> <input type="search" class="search search--academy" placeholder="Pretraži" maxlength="50"> <span class="search-reset"> <svg class="search-reset__icon icon-close"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use> </svg> </span> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Kolekcije </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Bilo koji </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-any" value="" name="collections" title="Bilo koji" checked> <label for="collections-any"> <span class="FilterMenu__item-title"> Bilo koji </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-featured" value="featured" name="collections" title="Istaknuto"> <label for="collections-featured"> <span class="FilterMenu__item-title"> Istaknuto </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-popular" value="popular" name="collections" title="Popularno"> <label for="collections-popular"> <span class="FilterMenu__item-title"> Popularno </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="collections-new" value="new" name="collections" title="Novo"> <label for="collections-new"> <span class="FilterMenu__item-title"> Novo </span> </label> </div> </div> </div> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Dostupno u </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Bilo koji </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-any" value="" name="plan" title="Bilo koji" checked> <label for="plan-any"> <span class="FilterMenu__item-title"> Bilo koji </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-free" value="free" name="plan" title="Besplatno"> <label for="plan-free"> <span class="FilterMenu__item-title"> Besplatno </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-ticket" value="ticket" name="plan" title="Small"> <label for="plan-ticket"> <span class="FilterMenu__item-title"> Small </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-ticket-chat" value="ticket-chat" name="plan" title="Medium"> <label for="plan-ticket-chat"> <span class="FilterMenu__item-title"> Medium </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-all-inclusive" value="all-inclusive" name="plan" title="Large"> <label for="plan-all-inclusive"> <span class="FilterMenu__item-title"> Large </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="plan-extensions" value="extensions" name="plan" title="Ekstenzije"> <label for="plan-extensions"> <span class="FilterMenu__item-title"> Ekstenzije </span> </label> </div> </div> </div> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Pogodno za </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Bilo koji </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-any" value="" name="size" title="Bilo koji" checked> <label for="size-any"> <span class="FilterMenu__item-title"> Bilo koji </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-individuals" value="individuals" name="size" title="Pojedinci"> <label for="size-individuals"> <span class="FilterMenu__item-title"> Pojedinci </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-start-ups" value="start-ups" name="size" title="Startupi"> <label for="size-start-ups"> <span class="FilterMenu__item-title"> Startupi </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-smbs" value="smbs" name="size" title="Mala i srednja poduzeća"> <label for="size-smbs"> <span class="FilterMenu__item-title"> Mala i srednja poduzeća </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="size-enterprise" value="enterprise" name="size" title="Poduzeće"> <label for="size-enterprise"> <span class="FilterMenu__item-title"> Poduzeće </span> </label> </div> </div> </div> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Kategorija </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Bilo koji </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-any" value="" name="category" title="Bilo koji" checked> <label for="category-any"> <span class="FilterMenu__item-title"> Bilo koji </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-ai-hr" value="ai-hr" name="category" title="AI"> <label for="category-ai-hr"> <span class="FilterMenu__item-title"> AI </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-prosirenja-preglednika" value="prosirenja-preglednika" name="category" title="Proširenja preglednika"> <label for="category-prosirenja-preglednika"> <span class="FilterMenu__item-title"> Proširenja preglednika </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-chat-uzivo" value="chat-uzivo" name="category" title="Chat uživo"> <label for="category-chat-uzivo"> <span class="FilterMenu__item-title"> Chat uživo </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-igrifikacija" value="igrifikacija" name="category" title="Igrifikacija"> <label for="category-igrifikacija"> <span class="FilterMenu__item-title"> Igrifikacija </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-social-hr" value="social-hr" name="category" title="Social"> <label for="category-social-hr"> <span class="FilterMenu__item-title"> Social </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-izvjestavanje" value="izvjestavanje" name="category" title="Izvještavanje"> <label for="category-izvjestavanje"> <span class="FilterMenu__item-title"> Izvještavanje </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-call-center-hr" value="call-center-hr" name="category" title="Call Center"> <label for="category-call-center-hr"> <span class="FilterMenu__item-title"> Call Center </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-sigurnost" value="sigurnost" name="category" title="Sigurnost"> <label for="category-sigurnost"> <span class="FilterMenu__item-title"> Sigurnost </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-integracije" value="integracije" name="category" title="Integracije"> <label for="category-integracije"> <span class="FilterMenu__item-title"> Integracije </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-support-portal-hr" value="support-portal-hr" name="category" title="Support Portal"> <label for="category-support-portal-hr"> <span class="FilterMenu__item-title"> Support Portal </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-upravljanje-tiketima" value="upravljanje-tiketima" name="category" title="Upravljanje tiketima"> <label for="category-upravljanje-tiketima"> <span class="FilterMenu__item-title"> Upravljanje tiketima </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-mobilne-aplikacije" value="mobilne-aplikacije" name="category" title="Mobilne aplikacije"> <label for="category-mobilne-aplikacije"> <span class="FilterMenu__item-title"> Mobilne aplikacije </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-visejezicno" value="visejezicno" name="category" title="Višejezično"> <label for="category-visejezicno"> <span class="FilterMenu__item-title"> Višejezično </span> </label> </div> </div> </div> </div> </div> </div> </div> </div> <div class="compact-header__filters-apply"> <a class="Button Button--full js-compact-header__apply"> <span>Apply</span> </a> </div> </div>  </div> </div> </div> <div class="wrapper Category__container"> <div class="Category__content"> <ul class="Category__content__items list"> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/agenti/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agents - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/82c9e5a05cfda662184e363695c24be6/Agents.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-agenti"><a href="https://www.liveagent.hr/funkcionalnosti/agenti/" title="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." hreflang="hr" onover-preload="1">Agenti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/agenti/" title="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." hreflang="hr" onover-preload="1"> Agenti upravljaju svim upitima na vaš help desk i odgovaraju na… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/otkrivanje-sudara-agenata/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/d22065b34a8f9ce12e93c3e08600d4d7/Agent-collision-detection.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-otkrivanje-sudara-agenata"><a href="https://www.liveagent.hr/funkcionalnosti/otkrivanje-sudara-agenata/" title="Ne brinite se oko slanje više odgovora. LiveAgent vam pokazuje tko pregleda tiket i odgovara na njega, te sprečava sudaranje agenata." hreflang="hr" onover-preload="1">Otkrivanje sudara agenata</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/otkrivanje-sudara-agenata/" title="Ne brinite se oko slanje više odgovora. LiveAgent vam pokazuje tko pregleda tiket i odgovara na njega, te sprečava sudaranje agenata." hreflang="hr" onover-preload="1"> Sprečava rad više agenata na istom tiketu. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="all-inclusive extensions" data-collections="featured" data-size="enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/nadzorni-dnevnik/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Audit log - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/ec50910f3954259941fc1e2757967731/Audit-log.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-nadzorni-dnevnik"><a href="https://www.liveagent.hr/funkcionalnosti/nadzorni-dnevnik/" title="Koristite kronološki skup zapisa koji pruža dokumentirane dokaze o aktivnostima koje su poduzeli agenti za podršku. Koristite LiveAgent-ov nadzorni dnevnik." hreflang="hr" onover-preload="1">Nadzorni dnevnik</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/nadzorni-dnevnik/" title="Koristite kronološki skup zapisa koji pruža dokumentirane dokaze o aktivnostima koje su poduzeli agenti za podršku. Koristite LiveAgent-ov nadzorni dnevnik." hreflang="hr" onover-preload="1"> Koristite zapise iz nadzornog dnevnika ukoliko upiti eskaliraju. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/ocjenjivanje-agenata/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/121f2495e9c10e86ebd3ff33e3eceb52/Agent-ranking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ocjenjivanje-agenata"><a href="https://www.liveagent.hr/funkcionalnosti/ocjenjivanje-agenata/" title="Identificirajte negativne trendove u svojoj korisničkoj podršci i ponašajte se u skladu sa značajkom LiveAgent - ocjenjivanje agenata. Neka vaši korisnici ocjenjuju vaše agente." hreflang="hr" onover-preload="1">Ocjenjivanje agenata</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/ocjenjivanje-agenata/" title="Identificirajte negativne trendove u svojoj korisničkoj podršci i ponašajte se u skladu sa značajkom LiveAgent - ocjenjivanje agenata. Neka vaši korisnici ocjenjuju vaše agente." hreflang="hr" onover-preload="1"> Dobijte ocjene i prepoznajte trendove nakon svake interakcije. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/privitci/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Attachments - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/7760f7ad615a26ba91103aa2a5724f70/Attachments.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-privitci"><a href="https://www.liveagent.hr/funkcionalnosti/privitci/" title="Povucite i ispustite datoteke npr. slike, glazbu, videozapis ili dokumente u vaše tikete pomoću značajke LiveAgent - Privitci. Doista je lako. Pročitajte više o tome." hreflang="hr" onover-preload="1">Privitci</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/privitci/" title="Povucite i ispustite datoteke npr. slike, glazbu, videozapis ili dokumente u vaše tikete pomoću značajke LiveAgent - Privitci. Doista je lako. Pročitajte više o tome." hreflang="hr" onover-preload="1"> LiveAgent nudi mogućnost povlačenja i ispuštanja datoteka (slika, glazbe, videozapisa, dokumenata.)… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/automatska-distribucija-tiketa/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Automated ticket distribution - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/da45a704127dfe3e5f09e397d90eb8ad/Automated-ticket-distribution.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-automatska-distribucija-tiketa"><a href="https://www.liveagent.hr/funkcionalnosti/automatska-distribucija-tiketa/" title="Automatski rotirajte telefonske dužnosti i postavite vrijeme za pauzu vašim agentima, ako je potrebno. Saznajte više o LiveAgent-ovoj automatskoj distribuciji tiketa." hreflang="hr" onover-preload="1">Automatska distribucija tiketa</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/automatska-distribucija-tiketa/" title="Automatski rotirajte telefonske dužnosti i postavite vrijeme za pauzu vašim agentima, ako je potrebno. Saznajte više o LiveAgent-ovoj automatskoj distribuciji tiketa." hreflang="hr" onover-preload="1"> Automatski kreira optimalnu količinu rada za vaše agente. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/radno-vrijeme/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Business hours - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/55b330ee5028376e931331af2ccda879/Business-hours.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-radno-vrijeme"><a href="https://www.liveagent.hr/funkcionalnosti/radno-vrijeme/" title="Radno vrijeme LiveAgent-a konfigurira vaše razine sla-a da poduzimaju radnje samo u određenim vremenskim razdobljima s mogućnošću isključivanja praznika. Pročitajte više." hreflang="hr" onover-preload="1">Radno vrijeme</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/radno-vrijeme/" title="Radno vrijeme LiveAgent-a konfigurira vaše razine sla-a da poduzimaju radnje samo u određenim vremenskim razdobljima s mogućnošću isključivanja praznika. Pročitajte više." hreflang="hr" onover-preload="1"> Radno vrijeme LiveAgent-a konfigurira vaše razine SLA-a da poduzimaju radnje samo… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/pripremljene-poruke-macros/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Canned messages (Macros) - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f34409d3a810857eaf19d9eef9074fb2/Canned-messages-Macros.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pripremljene-poruke-macros"><a href="https://www.liveagent.hr/funkcionalnosti/pripremljene-poruke-macros/" title="Isprobajte pripremljene poruke LiveAgent-a i uštedite vrijeme u korisničkoj podršci uz brze i efikasne odgovore na često postavljana pitanja. Počnite besplatnu probu bez obaveza i povećajte produktivnost svog tima već danas!" hreflang="hr" onover-preload="1">Pripremljene poruke (Macros)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pripremljene-poruke-macros/" title="Isprobajte pripremljene poruke LiveAgent-a i uštedite vrijeme u korisničkoj podršci uz brze i efikasne odgovore na često postavljana pitanja. Počnite besplatnu probu bez obaveza i povećajte produktivnost svog tima već danas!" hreflang="hr" onover-preload="1"> Pripremljene poruke mogu vam uštedjeti dosta vremena, a možete ih koristiti… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/kontakt-polja/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contact fields - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b157d59c3f0431261c73ffb48f99bc01/Contact-fields.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kontakt-polja"><a href="https://www.liveagent.hr/funkcionalnosti/kontakt-polja/" title="Napunite custom vrijednosti s API-em, efikasno koristite prilagođeni filter, pretražujte ili koristite naprednu automatizaciju s LiveAgent funkcionalnošću -> Kontakt polja." hreflang="hr" onover-preload="1">Kontakt polja</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/kontakt-polja/" title="Napunite custom vrijednosti s API-em, efikasno koristite prilagođeni filter, pretražujte ili koristite naprednu automatizaciju s LiveAgent funkcionalnošću -> Kontakt polja." hreflang="hr" onover-preload="1"> Prikupite i spremite informacije o vašim kontaktima ili poduzećima </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/poduzeca/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Companies - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/e1cad9cde69471436048e283b909dc3d/Companies.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-poduze-a"><a href="https://www.liveagent.hr/funkcionalnosti/poduzeca/" title="Organizirajte svoje kupce u poduzeća i pratite što ta poduzeća traže. Isprobajte ovu značajku LiveAgent-a - zbirke vaših kontakata." hreflang="hr" onover-preload="1">Poduzeća</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/poduzeca/" title="Organizirajte svoje kupce u poduzeća i pratite što ta poduzeća traže. Isprobajte ovu značajku LiveAgent-a - zbirke vaših kontakata." hreflang="hr" onover-preload="1"> Organizirajte po potrebi kontakte u poduzeća. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/obrasci-za-kontakt/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contact forms - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/1fb726fd8ccd8ff0b24cc8808981ce57/Contact-forms.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-obrasci-za-kontakt"><a href="https://www.liveagent.hr/funkcionalnosti/obrasci-za-kontakt/" title="Sakrijte svoju e-adresu kako biste izbjegli neželjenu poštu, generirajte više potencijalnih kupaca tako što ćete imati jednostavan način za kontaktiranje putem LiveAgent značajke - Obrasci za kontakt. Pročitajte o tome." hreflang="hr" onover-preload="1">Obrasci za kontakt</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/obrasci-za-kontakt/" title="Sakrijte svoju e-adresu kako biste izbjegli neželjenu poštu, generirajte više potencijalnih kupaca tako što ćete imati jednostavan način za kontaktiranje putem LiveAgent značajke - Obrasci za kontakt. Pročitajte o tome." hreflang="hr" onover-preload="1"> Postanite dostupniji korištenjem ugrađenih obrazaca za kontakt. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/kontakt-obrazac-galerija/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contact form gallery - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/8bdeda3540fadd8e830627335e655aa2/Contact-form-gallery.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-galerija-obrazaca-za-kontakt"><a href="https://www.liveagent.hr/funkcionalnosti/kontakt-obrazac-galerija/" title="Dodajte obrasce za kontakt na svoju web stranicu i omogućite svojim kupcima da šalju e-poruke izravno s vašeg web mjesta. U LiveAgentu imate razne gumbe za kontakt" hreflang="hr" onover-preload="1">Galerija obrazaca za kontakt</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/kontakt-obrazac-galerija/" title="Dodajte obrasce za kontakt na svoju web stranicu i omogućite svojim kupcima da šalju e-poruke izravno s vašeg web mjesta. U LiveAgentu imate razne gumbe za kontakt" hreflang="hr" onover-preload="1"> Odaberite obrazac za kontakt za svoju web stranicu iz naše prethodno… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/kontaktne-grupe/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contacts groups - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/709c4157b963089c3f70ec89fca12389/Contacts-groups.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kontaktne-grupe"><a href="https://www.liveagent.hr/funkcionalnosti/kontaktne-grupe/" title="Dodijelite određena vremenska pravila, dodajte više kontakata u jednu grupu, pregledajte tikete, kontakte i tvrtke prema kontaktnim grupama." hreflang="hr" onover-preload="1">Kontaktne grupe</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/kontaktne-grupe/" title="Dodijelite određena vremenska pravila, dodajte više kontakata u jednu grupu, pregledajte tikete, kontakte i tvrtke prema kontaktnim grupama." hreflang="hr" onover-preload="1"> Kontaktne grupe mogu se kreirati prema Vašim potrebama i prilagoditi im… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/kontakti/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Contacts - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/4fe85f8516a86b2665817202cffd6c58/Contacts.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kontakti"><a href="https://www.liveagent.hr/funkcionalnosti/kontakti/" title="Upravljajte i pregledavajte podatke o svojim kupcima, npr. Jezične postavke ili bilo koje podatke o kupcima zabilježene u prilagođenim poljima za kontakt LiveAgent-a." hreflang="hr" onover-preload="1">Kontakti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/kontakti/" title="Upravljajte i pregledavajte podatke o svojim kupcima, npr. Jezične postavke ili bilo koje podatke o kupcima zabilježene u prilagođenim poljima za kontakt LiveAgent-a." hreflang="hr" onover-preload="1"> Pohranite i upravljajte svim relevantnim podacima o kupcima u LiveAgentu. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/kopiranje-lijepljenje-slika/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Copy & Paste images - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/28c7809d77d27434620ffe082365f139/Copy-Paste-images.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kopiranje-lijepljenje-slika"><a href="https://www.liveagent.hr/funkcionalnosti/kopiranje-lijepljenje-slika/" title="Umetnite slike u liniji unutar osnovnog dijela teksta vaših tiketa pomoću LiveAgent značajke - Kopiranje i Lijepljenje. Pročitajte više o njoj u članku i pogledajte naš videozapis." hreflang="hr" onover-preload="1">Kopiranje & Lijepljenje slika</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/kopiranje-lijepljenje-slika/" title="Umetnite slike u liniji unutar osnovnog dijela teksta vaših tiketa pomoću LiveAgent značajke - Kopiranje i Lijepljenje. Pročitajte više o njoj u članku i pogledajte naš videozapis." hreflang="hr" onover-preload="1"> Kopirajte i zalijepite slike u vaše tikete. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/odjeli/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Department - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f443d7d6d7b8f664884650854f8f17fa/Department.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-odjeli"><a href="https://www.liveagent.hr/funkcionalnosti/odjeli/" title="Organizirajte korisničku podršku po odjelima i usmjerite tikete agentima koji će ih najbolje riješiti." hreflang="hr" onover-preload="1">Odjeli</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/odjeli/" title="Organizirajte korisničku podršku po odjelima i usmjerite tikete agentima koji će ih najbolje riješiti." hreflang="hr" onover-preload="1"> Podijelite tikete i agente podrške po odjelima. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/prilagodjene-uloge/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Softphones - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b8f86192d09d67f7fe08fa2166160225/Softphones.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-prilago-ene-uloge"><a href="https://www.liveagent.hr/funkcionalnosti/prilagodjene-uloge/" title="Prilagođene uloge u LiveAgent sustavu omogućavaju administratorima kreiranje specifičnih administratorskih uloga za agente korisničke podrške, prilagođavajući njihove dozvole za optimalno upravljanje odgovornostima. Dostupno u Large planu, ova funkcionalnost podržava učinkovito usmjeravanje poslovnih dužnosti. Posjetite našu stranicu i saznajte kako postaviti prilagođene uloge i odabrati potrebne dozvole za vaše agente." hreflang="hr" onover-preload="1">Prilagođene uloge</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/prilagodjene-uloge/" title="Prilagođene uloge u LiveAgent sustavu omogućavaju administratorima kreiranje specifičnih administratorskih uloga za agente korisničke podrške, prilagođavajući njihove dozvole za optimalno upravljanje odgovornostima. Dostupno u Large planu, ova funkcionalnost podržava učinkovito usmjeravanje poslovnih dužnosti. Posjetite našu stranicu i saznajte kako postaviti prilagođene uloge i odabrati potrebne dozvole za vaše agente." hreflang="hr" onover-preload="1"> Što je prilagođena uloga? Prilagođene uloge su značajka koja daje mogućnost… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/prosljedivanje-e-poste/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Forwarding - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f21993cf3a4501c66b2fcd76c255b9d8/Forwarding.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-proslje-ivanje-e-po-te"><a href="https://www.liveagent.hr/funkcionalnosti/prosljedivanje-e-poste/" title="Prosljeđivanje je jedan od najlakših načina za postavljanje računa e-pošte s LiveAgent-om. O korištenju ove značajke i dodatnih stvari možete odmah pročitati u članku." hreflang="hr" onover-preload="1">Prosljeđivanje e-pošte</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/prosljedivanje-e-poste/" title="Prosljeđivanje je jedan od najlakših načina za postavljanje računa e-pošte s LiveAgent-om. O korištenju ove značajke i dodatnih stvari možete odmah pročitati u članku." hreflang="hr" onover-preload="1"> Prosljeđivanje e-pošte važna je stvar za bilo koji help desk softver.… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/email-obavijesti/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Email notifications - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/9b7b05c34b9637deb836c7d45083f8f8/Email-notifications.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-email-obavijesti"><a href="https://www.liveagent.hr/funkcionalnosti/email-obavijesti/" title="Email obavijesti mogu slati emailove agentima kada je tiket dodijeljen agentu ili kada klijent odgovori na dodijeljeni tiket. Pročitajte više o ovoj značajki." hreflang="hr" onover-preload="1">Email obavijesti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/email-obavijesti/" title="Email obavijesti mogu slati emailove agentima kada je tiket dodijeljen agentu ili kada klijent odgovori na dodijeljeni tiket. Pročitajte više o ovoj značajki." hreflang="hr" onover-preload="1"> Automatski primajte email obavijesti o novim tiketima. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/predlosci-e-poste/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Email templates - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/13b2d3d2e4a8e308c92e9c520909c5df/Email-templates.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-predlo-ci-e-po-te"><a href="https://www.liveagent.hr/funkcionalnosti/predlosci-e-poste/" title="Konfigurirajte i prilagodite e-mail predloške u LiveAgentu uz besplatno 14-dnevno probno razdoblje. Isprobajte odmah!" hreflang="hr" onover-preload="1">Predlošci e-pošte</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/predlosci-e-poste/" title="Konfigurirajte i prilagodite e-mail predloške u LiveAgentu uz besplatno 14-dnevno probno razdoblje. Isprobajte odmah!" hreflang="hr" onover-preload="1"> Konfigurirajte predloške e-pošte za svoje kupce i agente. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/izvoz-tiketa-2/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Export tickets - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/34cb13ae1ee831c8caa43ecb6e7cf247/Export-tickets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izvoz-tiketa"><a href="https://www.liveagent.hr/funkcionalnosti/izvoz-tiketa-2/" title="Izvezite tikete u PDF/HTML s LiveAgentom i poboljšajte korisničku podršku. Isprobajte besplatno bez obaveza!" hreflang="hr" onover-preload="1">Izvoz tiketa</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/izvoz-tiketa-2/" title="Izvezite tikete u PDF/HTML s LiveAgentom i poboljšajte korisničku podršku. Isprobajte besplatno bez obaveza!" hreflang="hr" onover-preload="1"> Upotrijebite ovu značajku za izvoz tiketa u PDF i HTML formate </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/filteri/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Filters - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/c53a7d2c3d84e93e10c1569d738bb07e/Filters.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-filteri"><a href="https://www.liveagent.hr/funkcionalnosti/filteri/" title="Stvorite kategorije u skladu s Vašim uvjetima kako biste sortirali tikete i usmjeravati željene tikete do određenih kategorija. Pročitajte o LiveAgent značajki - Fliteri." hreflang="hr" onover-preload="1">Filteri</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/filteri/" title="Stvorite kategorije u skladu s Vašim uvjetima kako biste sortirali tikete i usmjeravati željene tikete do određenih kategorija. Pročitajte o LiveAgent značajki - Fliteri." hreflang="hr" onover-preload="1"> Stvorite filtere za jednostavno sortiranje tiketa. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/gifovi-u-tiketima/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="GIFs in ticket - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/bfbc8a48e097dc201053178e380e80c1/GIFs-in-ticket.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-gif-ovi-u-tiketima"><a href="https://www.liveagent.hr/funkcionalnosti/gifovi-u-tiketima/" title="LiveAgent nudi moćno pretraživanje GIF-ova s Giphy.com. Oživite statične razgovore. Pročitajte više o njima i isprobajte ih u LiveAgent-u sada." hreflang="hr" onover-preload="1">GIF-ovi u tiketima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/gifovi-u-tiketima/" title="LiveAgent nudi moćno pretraživanje GIF-ova s Giphy.com. Oživite statične razgovore. Pročitajte više o njima i isprobajte ih u LiveAgent-u sada." hreflang="hr" onover-preload="1"> Oživite statične razgovore pomoću animiranih GIF-ova. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/hibridni-tijek-tiketa/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="hybrid ticket stream - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f341f35cb0bae82a4ffe5ec1306692cc/hybrid-ticket-stream.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hibridni-tijek-tiketa"><a href="https://www.liveagent.hr/funkcionalnosti/hibridni-tijek-tiketa/" title="Hibridni tijek tiketa omogućava agentima korisničke podrške da prate rješavanje korisničkih tiketa kroz više kanala." hreflang="hr" onover-preload="1">Hibridni tijek tiketa</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/hibridni-tijek-tiketa/" title="Hibridni tijek tiketa omogućava agentima korisničke podrške da prate rješavanje korisničkih tiketa kroz više kanala." hreflang="hr" onover-preload="1"> Pratite rješavanje korisničkih tiketa kroz različite kanale. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/grupne-akcije/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Mass actions - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/28a4ce5232b8b9f62b5a9d4aecde87c6/Mass-actions.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-grupne-akcije"><a href="https://www.liveagent.hr/funkcionalnosti/grupne-akcije/" title="Radite više stvari od jednom uz grupne akcije. Dva klika i riješite, prebacite ili izbrišite tickete u LiveAgent-u." hreflang="hr" onover-preload="1">Grupne akcije</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/grupne-akcije/" title="Radite više stvari od jednom uz grupne akcije. Dva klika i riješite, prebacite ili izbrišite tickete u LiveAgent-u." hreflang="hr" onover-preload="1"> LiveAgent nije iznimka i zato podržava brojne grupne akcije. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/spajanje-tiketa/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Merge tickets - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/165a76d5b5c278f39a5ebc574b01e93c/Merge-tickets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-spajanje-tiketa"><a href="https://www.liveagent.hr/funkcionalnosti/spajanje-tiketa/" title="Otkrijte značajku spajanja tiketa s LiveAgent-om koja olakšava rad vašeg tima kombiniranjem više tiketa o istom problemu u jedan. Isprobajte besplatno 14 dana i pojednostavite korisničku podršku bez obaveza. Pridružite se zadovoljnim korisnicima uz LiveAgent!" hreflang="hr" onover-preload="1">Spajanje tiketa</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/spajanje-tiketa/" title="Otkrijte značajku spajanja tiketa s LiveAgent-om koja olakšava rad vašeg tima kombiniranjem više tiketa o istom problemu u jedan. Isprobajte besplatno 14 dana i pojednostavite korisničku podršku bez obaveza. Pridružite se zadovoljnim korisnicima uz LiveAgent!" hreflang="hr" onover-preload="1"> Spojite više tiketa s istim problemom u jedan tiket. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive enterprise" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/biljeske/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Notes - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/37da93046386ce285fdc7bac49329eaa/Notes.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-bilje-ke"><a href="https://www.liveagent.hr/funkcionalnosti/biljeske/" title="Iskoristite Bilješke u LiveAgentu. Ostavite bilješku unutar bilo kojeg tiketa za svoje agente, koju samo oni mogu vidjeti. Podijelite napredak i novosti." hreflang="hr" onover-preload="1">Bilješke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/biljeske/" title="Iskoristite Bilješke u LiveAgentu. Ostavite bilješku unutar bilo kojeg tiketa za svoje agente, koju samo oni mogu vidjeti. Podijelite napredak i novosti." hreflang="hr" onover-preload="1"> LiveAgent vam omogućuje da u tiket dodate privatne bilješke koje su… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/kartice-za-vise-tiketa/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Multiple ticket tabs - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/74aae3b4ec1e0e59651a08049be01e5d/Multiple-ticket-tabs.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-kartice-za-vi-e-tiketa"><a href="https://www.liveagent.hr/funkcionalnosti/kartice-za-vise-tiketa/" title="Ako želite biti efikasniji, ništa vas ne sprečava. Kartice za više tiketa vam omogućuju rješavanje više tiketa istovremeno." hreflang="hr" onover-preload="1">Kartice za više tiketa</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/kartice-za-vise-tiketa/" title="Ako želite biti efikasniji, ništa vas ne sprečava. Kartice za više tiketa vam omogućuju rješavanje više tiketa istovremeno." hreflang="hr" onover-preload="1"> Radite s više tiketa odjednom i lako se prebacujte između njih. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/povijest-online-tiketa-url/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Online ticket history (URL) - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/75f5d1ae27b6c0f6c7aa4fc516076cc3/Online-ticket-history-URL.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-povijest-online-tiketa-url"><a href="https://www.liveagent.hr/funkcionalnosti/povijest-online-tiketa-url/" title="Dijelite prijašnje razgovore i upite vaših klijenata s povijesti online tiketa. Možete uključivati i isključivati ovu značajku ako želite." hreflang="hr" onover-preload="1">Povijest online tiketa (URL)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/povijest-online-tiketa-url/" title="Dijelite prijašnje razgovore i upite vaših klijenata s povijesti online tiketa. Možete uključivati i isključivati ovu značajku ako želite." hreflang="hr" onover-preload="1"> Priložite poveznicu s cjelokupnom povijesti tiketa vašim mailovima </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/prethodno-definirani-odgovori/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Predefined answers - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/aee1f88cc2d63c2200b29bdc460df57e/Predefined-answers.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-prethodno-definirani-odgovori"><a href="https://www.liveagent.hr/funkcionalnosti/prethodno-definirani-odgovori/" title="Ako želite izbjeći tipkanje istog odgovora na ponavljajući problem, iskoristite prethodno definirane odgovore. Izradite vlastite i koristite ih kad god vam zatrebaju." hreflang="hr" onover-preload="1">Prethodno definirani odgovori</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/prethodno-definirani-odgovori/" title="Ako želite izbjeći tipkanje istog odgovora na ponavljajući problem, iskoristite prethodno definirane odgovore. Izradite vlastite i koristite ih kad god vam zatrebaju." hreflang="hr" onover-preload="1"> Stvorite unaprijed definirane odgovore na često postavljana i općenita pitanja. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/pauza/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Pause - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/5a85fc1a29f0d8db7513dd66307d83a4/Pause.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pauza"><a href="https://www.liveagent.hr/funkcionalnosti/pauza/" title="Otkrijte značajku Pauza u LiveAgentu koja omogućuje agentima i administratorima da postanu neaktivni i uzmu zasluženi predah bez prekida. Idealno za kratke pauze poput kave ili ručka, omogućava vam isključivanje primanja tiketa, razgovora i poziva. Isprobajte besplatno na 14 dana bez obaveza i uživajte u mirnom trenutku." hreflang="hr" onover-preload="1">Pauza</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pauza/" title="Otkrijte značajku Pauza u LiveAgentu koja omogućuje agentima i administratorima da postanu neaktivni i uzmu zasluženi predah bez prekida. Idealno za kratke pauze poput kave ili ručka, omogućava vam isključivanje primanja tiketa, razgovora i poziva. Isprobajte besplatno na 14 dana bez obaveza i uživajte u mirnom trenutku." hreflang="hr" onover-preload="1"> Pauzirajte usmjeravanje tiketa dok pravite kratku pauzu. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/odgovornost/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Responsibility - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/659b5765a014a29391d9755b31045c23/Responsibility.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-odgovornost"><a href="https://www.liveagent.hr/funkcionalnosti/odgovornost/" title="Otkrijte značajku odgovornosti u LiveAgentu koja omogućuje transparentno praćenje agenata odgovornih za tikete podrške. Povećajte efikasnost, smanjite zbrku i poboljšajte zadovoljstvo korisnika. Isprobajte besplatno i unaprijedite svoj tim uz jednostavnu integraciju." hreflang="hr" onover-preload="1">Odgovornost</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/odgovornost/" title="Otkrijte značajku odgovornosti u LiveAgentu koja omogućuje transparentno praćenje agenata odgovornih za tikete podrške. Povećajte efikasnost, smanjite zbrku i poboljšajte zadovoljstvo korisnika. Isprobajte besplatno i unaprijedite svoj tim uz jednostavnu integraciju." hreflang="hr" onover-preload="1"> Dodijelite i premještajte tikete između agenata i odjela </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/pravila/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Rules - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/fca11d5da0ea11589e38d34fa21e2c45/Rules.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pravila"><a href="https://www.liveagent.hr/funkcionalnosti/pravila/" title="Automatizirajte i organizirajte vaš tijek rada koristeći pravila. Pravila vam omogućuju da organizirate tikete, šaljete automatske odgovore i više." hreflang="hr" onover-preload="1">Pravila</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pravila/" title="Automatizirajte i organizirajte vaš tijek rada koristeći pravila. Pravila vam omogućuju da organizirate tikete, šaljete automatske odgovore i više." hreflang="hr" onover-preload="1"> Automatizirajte vaš radni tijek kroz vrijeme, akcije i SLA pravila </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="all-inclusive extensions" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/pretrazi-zamijeni/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Search & Replace - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/6eac293accf0cfbeb5876cb25e1410d2/Search-Replace.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pretra-i-i-zamijeni"><a href="https://www.liveagent.hr/funkcionalnosti/pretrazi-zamijeni/" title="Sakrijte osjetljive korisničke podatke sa Pretraži i zamijeni. Pretraži i zamijeni može automatski zamijeniti linije teksta s nasumičnim znakovima kako bi očuvali privatnost." hreflang="hr" onover-preload="1">Pretraži i zamijeni</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pretrazi-zamijeni/" title="Sakrijte osjetljive korisničke podatke sa Pretraži i zamijeni. Pretraži i zamijeni može automatski zamijeniti linije teksta s nasumičnim znakovima kako bi očuvali privatnost." hreflang="hr" onover-preload="1"> Pretraži niz u svakoj dolaznoj poruci i zamijeni ga </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/sporazum-o-razini-usluge-sla/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Service-level agreement (SLA) - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/528c877fe3e3afc5258181eb0b543797/Service-level-agreement-SLA.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-sporazum-o-razini-usluge-sla"><a href="https://www.liveagent.hr/funkcionalnosti/sporazum-o-razini-usluge-sla/" title="Sporazum o razini usluge (SLA) osigurava kvalitetu i dostupnost usluge. Isprobajte besplatno s LiveAgent!" hreflang="hr" onover-preload="1">Sporazum o razini usluge (SLA)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/sporazum-o-razini-usluge-sla/" title="Sporazum o razini usluge (SLA) osigurava kvalitetu i dostupnost usluge. Isprobajte besplatno s LiveAgent!" hreflang="hr" onover-preload="1"> Sporazum o razini usluge (SLA) je dogovor o postizanju ciljeva odgovaranja… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/spam-filteri/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="SPAM filters - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/abb7236fb4969e423f38cfc0092cb143/SPAM-filters.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-spam-filteri"><a href="https://www.liveagent.hr/funkcionalnosti/spam-filteri/" title="Pobrinite se za neželjene e-mailove sa SPAM filtrima. Filteri za neželjenu poštu održavaju vašu pristiglu poštu čistom, tako da ne morate prolaziti kroz nebitne i/ili nesigurne poruke." hreflang="hr" onover-preload="1">SPAM filteri</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/spam-filteri/" title="Pobrinite se za neželjene e-mailove sa SPAM filtrima. Filteri za neželjenu poštu održavaju vašu pristiglu poštu čistom, tako da ne morate prolaziti kroz nebitne i/ili nesigurne poruke." hreflang="hr" onover-preload="1"> Obračunajte se sa SPAM-om s automatskim spam filtriranjem u vašem help… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/zvukovi/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Sounds - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/415c482eb221e20b9c1dea91fdc8426f/Sounds.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-zvukovi"><a href="https://www.liveagent.hr/funkcionalnosti/zvukovi/" title="Prilagodite svoju zvučnu biblioteku i nabavite prilagođene zvukove za nove tikete, pozive, chat razgovore, povezivanja i još toga." hreflang="hr" onover-preload="1">Zvukovi</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/zvukovi/" title="Prilagodite svoju zvučnu biblioteku i nabavite prilagođene zvukove za nove tikete, pozive, chat razgovore, povezivanja i još toga." hreflang="hr" onover-preload="1"> Prilagodite ili onemogućite reprodukciju bilo kojeg zvuka u LiveAgent-u. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/oznake/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Tags - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/e0b18a344920d3e31e48db326794ef02/Tags.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-oznake"><a href="https://www.liveagent.hr/funkcionalnosti/oznake/" title="Prilagodite i unaprijedite vaš tijek rada koristeći oznake. Pogledajte sadržaj svakog tiketa i kategorizirajte ih po temama ili segmentima." hreflang="hr" onover-preload="1">Oznake</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/oznake/" title="Prilagodite i unaprijedite vaš tijek rada koristeći oznake. Pogledajte sadržaj svakog tiketa i kategorizirajte ih po temama ili segmentima." hreflang="hr" onover-preload="1"> Koristite oznake za razlikovanje klijenata i tema tiketa </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/podijeljeni-tiketi/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Split tickets - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/a69f3805d12387b73dfdde04cdb2b1af/Split-tickets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-podijeljeni-tiketi"><a href="https://www.liveagent.hr/funkcionalnosti/podijeljeni-tiketi/" title="Podijeljeni tiketi omogućuju brže rješavanje problema. Isprobajte LiveAgent besplatno i poboljšajte korisničku podršku!" hreflang="hr" onover-preload="1">Podijeljeni tiketi</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/podijeljeni-tiketi/" title="Podijeljeni tiketi omogućuju brže rješavanje problema. Isprobajte LiveAgent besplatno i poboljšajte korisničku podršku!" hreflang="hr" onover-preload="1"> Rješavite jedan tiket od strane više agenata u isto vrijeme. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/ticket-polja/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Ticket fields - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/46c1649895959d5b396e175a2758beb7/Ticket-fields.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ticket-polja"><a href="https://www.liveagent.hr/funkcionalnosti/ticket-polja/" title="Otkrijte snagu prilagođenih ticket polja s LiveAgent-om i unaprijedite korisničku podršku. Kreirajte neograničena polja za bolje prikupljanje informacija i optimizirajte komunikaciju. Isprobajte besplatno 14 dana, bez kreditne kartice." hreflang="hr" onover-preload="1">Ticket polja</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/ticket-polja/" title="Otkrijte snagu prilagođenih ticket polja s LiveAgent-om i unaprijedite korisničku podršku. Kreirajte neograničena polja za bolje prikupljanje informacija i optimizirajte komunikaciju. Isprobajte besplatno 14 dana, bez kreditne kartice." hreflang="hr" onover-preload="1"> Kreirajte neograničeni broj ticket polja kako bi spremili dodatne informacije. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/uvidi-u-tikete-kupce-crm/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Ticket-Customer insights (CRM) - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/d1b5b319a92ba4b8a6d0604002f25806/Ticket-Customer-insights-CRM.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-uvidi-u-tikete-kupce-crm"><a href="https://www.liveagent.hr/funkcionalnosti/uvidi-u-tikete-kupce-crm/" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr" onover-preload="1">Uvidi u tikete/kupce (CRM)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/uvidi-u-tikete-kupce-crm/" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr" onover-preload="1"> Dodajte polja svakom kontaktu za pohranu prilagođenih podataka. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/vremenska-pravila/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Time Rules - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/9ef9015f2cc7f358cbf7c59779eab76d/Time-Rules.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="70"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-vremenska-pravila"><a href="https://www.liveagent.hr/funkcionalnosti/vremenska-pravila/" title="Vremenska pravila se mogu pobrinuti za vaš raspored, automatske odgovore, zadatke i puno više. Postavite vrijeme i vremensko pravilo koje će biti okidač za akciju koju izaberete." hreflang="hr" onover-preload="1">Vremenska pravila</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/vremenska-pravila/" title="Vremenska pravila se mogu pobrinuti za vaš raspored, automatske odgovore, zadatke i puno više. Postavite vrijeme i vremensko pravilo koje će biti okidač za akciju koju izaberete." hreflang="hr" onover-preload="1"> Vremenska pravila rade u pozadini u intervalima (obično svake minute) i… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="all-inclusive extensions" data-collections="featured" data-size="smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/pracenje-vremena/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Time tracking - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/6c9d73b058f8360073c0848400764831/Time-tracking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="71"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pra-enje-vremena"><a href="https://www.liveagent.hr/funkcionalnosti/pracenje-vremena/" title="Povećajte produktivnost tima uz LiveAgent alat za praćenje vremena! Otkrivajte tko treba dodatni trening i ravnomjerno rasporedite zadatke. Isprobajte besplatni 30-dnevni probni period bez obaveza i poboljšajte učinkovitost svog tima već danas." hreflang="hr" onover-preload="1">Praćenje vremena</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pracenje-vremena/" title="Povećajte produktivnost tima uz LiveAgent alat za praćenje vremena! Otkrivajte tko treba dodatni trening i ravnomjerno rasporedite zadatke. Isprobajte besplatni 30-dnevni probni period bez obaveza i poboljšajte učinkovitost svog tima već danas." hreflang="hr" onover-preload="1"> Lako pratite utrošak vremena vaših agenata za svaki tiket. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/to-solve-gumb/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="To solve button - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/439e9e87ee33fa8d0b63430a59ca05fc/To-solve-button.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="72"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-to-solve-gumb"><a href="https://www.liveagent.hr/funkcionalnosti/to-solve-gumb/" title="Otkrijte kako To Solve gumb u LiveAgentu poboljšava upravljanje tiketima i zadovoljstvo korisnika. Prioritizirajte zadatke, izbjegnite kršenje SLA rokova i iskusite besplatni probni period. Povećajte efikasnost svojih agenata sada!" hreflang="hr" onover-preload="1">To Solve gumb</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/to-solve-gumb/" title="Otkrijte kako To Solve gumb u LiveAgentu poboljšava upravljanje tiketima i zadovoljstvo korisnika. Prioritizirajte zadatke, izbjegnite kršenje SLA rokova i iskusite besplatni probni period. Povećajte efikasnost svojih agenata sada!" hreflang="hr" onover-preload="1"> Gumb koji vas obavještava kada SLA tiketi trebaju biti odgovoreni </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:0;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/univerzalna-ulazna-posta/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Universal inbox - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/3e332d35ad79f699d218660c91e4eab8/Universal-inbox.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="73"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-univerzalna-ulazna-po-ta"><a href="https://www.liveagent.hr/funkcionalnosti/univerzalna-ulazna-posta/" title="Univerzalna ulazna pošta je pametnija verzija vaše email ulazne pošte koja usmjerava email, live chat, pozive i poruke s društvenih medija u jedno." hreflang="hr" onover-preload="1">Univerzalna ulazna pošta</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/univerzalna-ulazna-posta/" title="Univerzalna ulazna pošta je pametnija verzija vaše email ulazne pošte koja usmjerava email, live chat, pozive i poruke s društvenih medija u jedno." hreflang="hr" onover-preload="1"> LiveAgent-ova univerzalna ulazna pošta je kao pametnija verzija vaše email ulazne… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar chat-uzivo live-chat" style="order: 1" data-plan="ticket-chat" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/live-chat-znacajke/"> <a href="https://www.liveagent.hr/funkcionalnosti/live-chat-znacajke/" class="Category__item__thumbnail" title="LiveAgent nudi preko 15 naprednih značajki chata koje će vam pomoći da stupite u kontakt sa svojim kupcima i pružite bolju korisničku uslugu." hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-live-chat-zna-ajke"><a href="https://www.liveagent.hr/funkcionalnosti/live-chat-znacajke/" title="LiveAgent nudi preko 15 naprednih značajki chata koje će vam pomoći da stupite u kontakt sa svojim kupcima i pružite bolju korisničku uslugu." hreflang="hr" onover-preload="1">Live Chat značajke</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/live-chat-znacajke/" title="LiveAgent nudi preko 15 naprednih značajki chata koje će vam pomoći da stupite u kontakt sa svojim kupcima i pružite bolju korisničku uslugu." hreflang="hr" onover-preload="1"> Otkrijte napredne značajke chata uživo kao što su proaktivne pozivnice za chat i prikaz… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/live-chat-znacajke/" title="LiveAgent nudi preko 15 naprednih značajki chata koje će vam pomoći da stupite u kontakt sa svojim kupcima i pružite bolju korisničku uslugu." hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features upravljanje-tiketima ticket-management" style="order:1;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="upravljanje-tiketima" data-href="https://www.liveagent.hr/funkcionalnosti/wysiwyg-uredivac/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ticket-management_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="WYSIWYG editor - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/314b8b9db9c1b39fa7e413b7dd938a30/WYSIWYG-editor.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="74"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Upravljanje tiketima</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wysiwy-ure-iva"><a href="https://www.liveagent.hr/funkcionalnosti/wysiwyg-uredivac/" title="Isprobajte LiveAgent WYSIWYG uređivač za jednostavno kreiranje atraktivnih email predložaka i članaka. Besplatna proba!" hreflang="hr" onover-preload="1">WYSIWY uređivač</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/wysiwyg-uredivac/" title="Isprobajte LiveAgent WYSIWYG uređivač za jednostavno kreiranje atraktivnih email predložaka i članaka. Besplatna proba!" hreflang="hr" onover-preload="1"> WYSIWYG uređivač vam omogućuje da unosite i uređujete sadržaj dok radite… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="free ticket-chat all-inclusive" data-collections="popular" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/chat-dugme/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/6f89673d1ad52baeee1632d248c335c0/Chat-button.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="75"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-dugme"><a href="https://www.liveagent.hr/funkcionalnosti/chat-dugme/" title="Live Chat savršen je način pružanja kvalitetne usluge. Odaberite dizajn i ugradite chat na svoju web stranicu odmah s LiveAgent-om." hreflang="hr" onover-preload="1">Chat dugme</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/chat-dugme/" title="Live Chat savršen je način pružanja kvalitetne usluge. Odaberite dizajn i ugradite chat na svoju web stranicu odmah s LiveAgent-om." hreflang="hr" onover-preload="1"> LiveAgent chat dugme potpuno je prilagodljiv i jednostavan za primjenu. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured popular" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/animacije-gumba-za-chat/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat button animations - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/936ade4963b139bde123be864adddfeb/Chat-button-animations.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="76"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-animacije-gumba-za-chat"><a href="https://www.liveagent.hr/funkcionalnosti/animacije-gumba-za-chat/" title="Animacija utječe na korisnikove oči i može kontrolirati gdje se one fokusiraju. Privucite više posjetitelja na razgovor i animirajte gumbe za chat s LiveAgent-om." hreflang="hr" onover-preload="1">Animacije gumba za chat</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/animacije-gumba-za-chat/" title="Animacija utječe na korisnikove oči i može kontrolirati gdje se one fokusiraju. Privucite više posjetitelja na razgovor i animirajte gumbe za chat s LiveAgent-om." hreflang="hr" onover-preload="1"> Animirajte svoje gumbe za chat kako biste impresionirali posjetitelje vaše web… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/distribucija-chata/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat distribution - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b0cf602a2690054e954c2b2dd4c9c55d/Chat-distribution.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="77"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-distribucija-chata"><a href="https://www.liveagent.hr/funkcionalnosti/distribucija-chata/" title="Odaberite način usmjeravanja i distribucije chata, poput - Nasumična dodjela, Zvono za sve ili Maksimalna iskorištenost. Pročitajte o tome i saznajte više u članku." hreflang="hr" onover-preload="1">Distribucija chata</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/distribucija-chata/" title="Odaberite način usmjeravanja i distribucije chata, poput - Nasumična dodjela, Zvono za sve ili Maksimalna iskorištenost. Pročitajte o tome i saznajte više u članku." hreflang="hr" onover-preload="1"> Distribuirajte chatove putem raznih opcija distribucije. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured popular" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/chat-gumb-galerija/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat button gallery - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f811b4a5ad8e6969a8386c2704c5084b/Chat-button-gallery.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="78"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-galerija-s-gumbima-za-chat"><a href="https://www.liveagent.hr/funkcionalnosti/chat-gumb-galerija/" title="Pružite bolju korisničku podršku tako što ćete postaviti gumb za chat bilo gdje na vašu web stranicu. U trenu možete odabrati neki iz naše galerije gumba za chat uživo." hreflang="hr" onover-preload="1">Galerija s gumbima za chat</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/chat-gumb-galerija/" title="Pružite bolju korisničku podršku tako što ćete postaviti gumb za chat bilo gdje na vašu web stranicu. U trenu možete odabrati neki iz naše galerije gumba za chat uživo." hreflang="hr" onover-preload="1"> Odaberite između prethodno kreiranih položaja i stilova gumba za chat uživo </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/pracenje-ugradeno-u-chat/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat Embedded Tracking - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/7672e106d5638c0e1aab09b3b095044e/Chat-Embedded-Tracking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="79"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ugra-eno-pra-enje-chata"><a href="https://www.liveagent.hr/funkcionalnosti/pracenje-ugradeno-u-chat/" title="Procijenite utjecaj chata uživo na konverzije vaše web stranice ili utjecaj vaših agenata na broj prodaj pomoću ugrađenog praćenja chata." hreflang="hr" onover-preload="1">Ugrađeno praćenje chata</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pracenje-ugradeno-u-chat/" title="Procijenite utjecaj chata uživo na konverzije vaše web stranice ili utjecaj vaših agenata na broj prodaj pomoću ugrađenog praćenja chata." hreflang="hr" onover-preload="1"> Pratite sesije chata uživo u Google Analyticsu. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/povijest-razgovora/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="chat history - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/02c50b0e41c419f311dd91a4dd3520af/chat-history.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="80"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-povijest-razgovora"><a href="https://www.liveagent.hr/funkcionalnosti/povijest-razgovora/" title="Otkrijte značajku Povijest razgovora u LiveAgent-u i poboljšajte korisničku podršku kroz praćenje prethodnih komunikacija. Osigurajte brzo rješavanje upita, povećajte zadovoljstvo kupaca i poboljšajte korisničko iskustvo. Isprobajte besplatno i doživite sve prednosti integrirane povijesti chata." hreflang="hr" onover-preload="1">Povijest razgovora</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/povijest-razgovora/" title="Otkrijte značajku Povijest razgovora u LiveAgent-u i poboljšajte korisničku podršku kroz praćenje prethodnih komunikacija. Osigurajte brzo rješavanje upita, povećajte zadovoljstvo kupaca i poboljšajte korisničko iskustvo. Isprobajte besplatno i doživite sve prednosti integrirane povijesti chata." hreflang="hr" onover-preload="1"> Povijest razgovora je upravo to i može biti izuzetno korisna u… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/galerija-chat-pozivnica/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat invitation gallery - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/034d0d8da39e5f62da0eaafcc3070ad5/Chat-invitation-gallery.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="81"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-galerija-chat-pozivnica"><a href="https://www.liveagent.hr/funkcionalnosti/galerija-chat-pozivnica/" title="Pozovite posjetitelje svoje web stranice na chat uživo s vašim agentima. LiveAgent pruža razne Pozivnice. Pročitajte više o njima i isprobajte ih sada u LiveAgent-u." hreflang="hr" onover-preload="1">Galerija chat pozivnica</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/galerija-chat-pozivnica/" title="Pozovite posjetitelje svoje web stranice na chat uživo s vašim agentima. LiveAgent pruža razne Pozivnice. Pročitajte više o njima i isprobajte ih sada u LiveAgent-u." hreflang="hr" onover-preload="1"> Odaberite između različitih prilagodljivih pozivnica za chat. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="" data-collections="" data-size="" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/pregled-chatova/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chats overview - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f6e8cb1bd3da262212851fa0ce549af3/Chats-overview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="82"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pregled-chatova"><a href="https://www.liveagent.hr/funkcionalnosti/pregled-chatova/" title="Iskoristite LiveAgent Pregled chatova za uvid u online posjetitelje vaše web stranice, pratite tko je online i koliko dugo, te ih pozovite na proaktivni chat. Poboljšajte korisničko iskustvo i upravljajte chatovima učinkovito. Isprobajte besplatno i unaprijedite svoju korisničku službu!" hreflang="hr" onover-preload="1">Pregled chatova</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pregled-chatova/" title="Iskoristite LiveAgent Pregled chatova za uvid u online posjetitelje vaše web stranice, pratite tko je online i koliko dugo, te ih pozovite na proaktivni chat. Poboljšajte korisničko iskustvo i upravljajte chatovima učinkovito. Isprobajte besplatno i unaprijedite svoju korisničku službu!" hreflang="hr" onover-preload="1"> Provjerite koje stranice se pregledavaju i koliko dugo. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/usidravanje-chat-prozora/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Chat window docking - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/8b1e612c3440902681d0d533cc122d9b/Chat-window-docking.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="83"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-usidravanje-prozora-za-chat"><a href="https://www.liveagent.hr/funkcionalnosti/usidravanje-chat-prozora/" title="Pomoću LiveAgent-a vaš prozor za chat može se postaviti na lijevu ili desnu stranu web stranice. Pročitajte više o tome i pogledajte naš videozapis - kako izgleda usidreni prozor za chat." hreflang="hr" onover-preload="1">Usidravanje prozora za chat</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/usidravanje-chat-prozora/" title="Pomoću LiveAgent-a vaš prozor za chat može se postaviti na lijevu ili desnu stranu web stranice. Pročitajte više o tome i pogledajte naš videozapis - kako izgleda usidreni prozor za chat." hreflang="hr" onover-preload="1"> Usidrite prozore za chat s lijeve ili desne strane vaše web… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/interno-cavrljanje/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Internal chat - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/869f8e697d8e8d20fb9cf80463391d37/Internal-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="84"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-interno-avrljanje"><a href="https://www.liveagent.hr/funkcionalnosti/interno-cavrljanje/" title="Interno vam čavrljanje omogućava čavrljanje s vašim kolegama bez korištenja aplikacije treće strane. Šaljite izravne tekstualne poruke i dodajte priloge." hreflang="hr" onover-preload="1">Interno čavrljanje</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/interno-cavrljanje/" title="Interno vam čavrljanje omogućava čavrljanje s vašim kolegama bez korištenja aplikacije treće strane. Šaljite izravne tekstualne poruke i dodajte priloge." hreflang="hr" onover-preload="1"> Koristite alat za interno čavrljanje kako biste čavrljali s kolegama agentima. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/maksimalna-duljina-reda-cekanja/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Max queue length - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/87d03601adfca4c21b69efe75a49ede4/Max-queue-length.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="85"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-maksimalna-duljina-reda-ekanja"><a href="https://www.liveagent.hr/funkcionalnosti/maksimalna-duljina-reda-cekanja/" title="Poboljšajte zadovoljstvo korisnika uz LiveAgent značajku maksimalne duljine čekanja! Smanjite frustraciju i optimizirajte radni tok postavljanjem granica za redove čekanja. Isprobajte besplatno i osigurajte vrhunsko korisničko iskustvo s učinkovitim chat gumbima i pripremljenim odgovorima." hreflang="hr" onover-preload="1">Maksimalna duljina reda čekanja</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/maksimalna-duljina-reda-cekanja/" title="Poboljšajte zadovoljstvo korisnika uz LiveAgent značajku maksimalne duljine čekanja! Smanjite frustraciju i optimizirajte radni tok postavljanjem granica za redove čekanja. Isprobajte besplatno i osigurajte vrhunsko korisničko iskustvo s učinkovitim chat gumbima i pripremljenim odgovorima." hreflang="hr" onover-preload="1"> Automatsko sakrivanje gumba za čavrljanje uživo ako je dostignut maksimalan red… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/online-posjetitelji/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Online visitors - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/7e0618e42cff28ef22bb61631d2ce9cf/Online-visitors.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="86"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-online-posjetitelji"><a href="https://www.liveagent.hr/funkcionalnosti/online-posjetitelji/" title="Lako je vidjeti tko pregledava vaše web mjesto pomoću LiveAgent-ove značajke za online posjetitelje koja prati svakoga na web stranici i što točno pregledavaju." hreflang="hr" onover-preload="1">Online posjetitelji</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/online-posjetitelji/" title="Lako je vidjeti tko pregledava vaše web mjesto pomoću LiveAgent-ove značajke za online posjetitelje koja prati svakoga na web stranici i što točno pregledavaju." hreflang="hr" onover-preload="1"> Pratite tko pregledava vašu web stranicu i na kojem su URL-u. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/pozivnice-na-proaktivni-chat/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Proactive chat invitations - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/7881d5d6fd432ccf2d27357f47b2f0ac/Proactive-chat-invitations.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="87"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pozivnice-na-proaktivni-chat"><a href="https://www.liveagent.hr/funkcionalnosti/pozivnice-na-proaktivni-chat/" title="Pokrenite posjetitelje svoje web stranice s pozivnicama na proaktivni chat. Vaša prilagođena pozivnica prikazat će se kupcu tijekom pregledavanja." hreflang="hr" onover-preload="1">Pozivnice na proaktivni chat</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pozivnice-na-proaktivni-chat/" title="Pokrenite posjetitelje svoje web stranice s pozivnicama na proaktivni chat. Vaša prilagođena pozivnica prikazat će se kupcu tijekom pregledavanja." hreflang="hr" onover-preload="1"> Pozovite posjetitelje svog web mjesta na chat dok pregledavaju vašu web… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured popular" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/chat-u-stvarnom-vremenu/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Real-time chat - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b17c249492fa60b3151c82e8d7258d69/Real-time-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="88"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-chat-u-stvarnom-vremenu"><a href="https://www.liveagent.hr/funkcionalnosti/chat-u-stvarnom-vremenu/" title="Otkrijte kako chat u stvarnom vremenu s LiveAgentom može poboljšati korisničko iskustvo i povećati konverzije uz povoljnu cijenu. Iskoristite besplatno probno razdoblje i dobijte kompetitivnu prednost uz jednostavnu integraciju i napredne funkcije. Ne propustite priliku za poboljšanje podrške korisnicima i smanjenje troškova!" hreflang="hr" onover-preload="1">Chat u stvarnom vremenu</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/chat-u-stvarnom-vremenu/" title="Otkrijte kako chat u stvarnom vremenu s LiveAgentom može poboljšati korisničko iskustvo i povećati konverzije uz povoljnu cijenu. Iskoristite besplatno probno razdoblje i dobijte kompetitivnu prednost uz jednostavnu integraciju i napredne funkcije. Ne propustite priliku za poboljšanje podrške korisnicima i smanjenje troškova!" hreflang="hr" onover-preload="1"> Razgovarajte s korisnicima u stvarnom vremenu kako biste poboljšali stope konverzije. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/prikaz-tipkanja-u-stvarnom-vremenu/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Real-time typing view - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/586fbd8dc112a3a205a11053b259bba2/Real-time-typing-view.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="89"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-prikaz-tipkanja-u-stvarnom-vremenu"><a href="https://www.liveagent.hr/funkcionalnosti/prikaz-tipkanja-u-stvarnom-vremenu/" title="Brže pripremite svoje odgovore za chat uživo u prikazu tipkanja u stvarnom vremenu. Prikaz tipkanja u stvarnom vremenu omogućuje vam da vidite što kucac piše prije nego što pritisne gumb za slanje." hreflang="hr" onover-preload="1">Prikaz tipkanja u stvarnom vremenu</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/prikaz-tipkanja-u-stvarnom-vremenu/" title="Brže pripremite svoje odgovore za chat uživo u prikazu tipkanja u stvarnom vremenu. Prikaz tipkanja u stvarnom vremenu omogućuje vam da vidite što kucac piše prije nego što pritisne gumb za slanje." hreflang="hr" onover-preload="1"> Pogledajte što vaši kupci pišu prije nego što pritisnu gumb za… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features chat-uzivo live-chat" style="order:1;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="chat-uzivo" data-href="https://www.liveagent.hr/funkcionalnosti/znacajka-pracenje-posjetitelja-web-stranica/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Current URL of live chat visitor - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/60e3655c2253eb049daafcc15c442317/Current-URL-of-live-chat-visitor.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="90"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Chat uživo</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pra-enje-posjetitelja-web-stranice"><a href="https://www.liveagent.hr/funkcionalnosti/znacajka-pracenje-posjetitelja-web-stranica/" title="Značajka Praćenje posjetitelja web stranice u softveru korisničke službe vam omogućava prikaz aktivnih URL adresa korisnika na čavrljanju i primanje obavijesti kada prelaze s jedne web stranice na drugu." hreflang="hr" onover-preload="1">Praćenje posjetitelja web stranice</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/znacajka-pracenje-posjetitelja-web-stranica/" title="Značajka Praćenje posjetitelja web stranice u softveru korisničke službe vam omogućava prikaz aktivnih URL adresa korisnika na čavrljanju i primanje obavijesti kada prelaze s jedne web stranice na drugu." hreflang="hr" onover-preload="1"> Steknite uvid u stvarnom vremenu stranica na kojima su vaši posjetitelji. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/automatski-povratni-poziv/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f5341c18aa810a9e826cd5d033e991b3/Attended-transfer.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="91"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-automatski-povratni-poziv"><a href="https://www.liveagent.hr/funkcionalnosti/automatski-povratni-poziv/" title="Omogućuje korisnicima postavljanje zahtjeva za automatskim povratnim pozivom i poboljšajte korisničko iskustvo s virtualnim call centrima/multichannel helpdesk-om." hreflang="hr" onover-preload="1">Automatski povratni poziv</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/automatski-povratni-poziv/" title="Omogućuje korisnicima postavljanje zahtjeva za automatskim povratnim pozivom i poboljšajte korisničko iskustvo s virtualnim call centrima/multichannel helpdesk-om." hreflang="hr" onover-preload="1"> Omogućuje korisnicima postavljanje zahtjeva za automatskim povratnim pozivom. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="" data-collections="" data-size="" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/dugme-za-poziv/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/505d3ace6dab1c661ca1b0a656277162/Call-center-app.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="92"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-dugme-za-poziv"><a href="https://www.liveagent.hr/funkcionalnosti/dugme-za-poziv/" title="Postavite dugme za poziv na svoju web stranicu i omogućite svojim klijentima uspostavljanje trenutnih poziva s vašom tvrtkom unutar preglednika." hreflang="hr" onover-preload="1">Dugme za poziv</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/dugme-za-poziv/" title="Postavite dugme za poziv na svoju web stranicu i omogućite svojim klijentima uspostavljanje trenutnih poziva s vašom tvrtkom unutar preglednika." hreflang="hr" onover-preload="1"> Postavite dugmadi za pozive na vašu web stranicu kako bi omogućili… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/podaci-o-pozivima/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/623122581e8bf241bbba5e479e55c1e2/Contact.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="93"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-podaci-o-pozivima"><a href="https://www.liveagent.hr/funkcionalnosti/podaci-o-pozivima/" title="Podaci o pozivima ili CDR su zapisi o klijentima kompanije. Oni sadrže određene informacije o svakom pozivu softvera za pozivni centar." hreflang="hr" onover-preload="1">Podaci o pozivima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/podaci-o-pozivima/" title="Podaci o pozivima ili CDR su zapisi o klijentima kompanije. Oni sadrže određene informacije o svakom pozivu softvera za pozivni centar." hreflang="hr" onover-preload="1"> Što su podaci o pozivima? Podaci o pozivima ili skraćeno CDR… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/preusmjeravanje-poziva/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Call Routing - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/9ce9a3e0509e04669f61f4ad5ac65e82/Call-Routing.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="94"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-preusmjeravanje-poziva"><a href="https://www.liveagent.hr/funkcionalnosti/preusmjeravanje-poziva/" title="Isprobajte LiveAgent preusmjeravanje poziva za bolju kontrolu pozivnog toka uz besplatni probni rok i dodatne značajke." hreflang="hr" onover-preload="1">Preusmjeravanje poziva</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/preusmjeravanje-poziva/" title="Isprobajte LiveAgent preusmjeravanje poziva za bolju kontrolu pozivnog toka uz besplatni probni rok i dodatne značajke." hreflang="hr" onover-preload="1"> LiveAgent automatski preusmjerava pozive prema prioritetima ili ih slučajno dodjeljuje. Kako… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/prijenos-poziva/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Call Transfers - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b1c20b5e7db5be652726adda49a1dff5/Call-Transfers.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="95"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-prijenos-poziva"><a href="https://www.liveagent.hr/funkcionalnosti/prijenos-poziva/" title="Prijenos poziva vodi brigu o vašim pozivima. Praćeni prijenos čeka završetak poziva sve dok nije bilo odgovoren, odbačen ili jednostavno nije odgovoren od strane drugog agenta." hreflang="hr" onover-preload="1">Prijenos poziva</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/prijenos-poziva/" title="Prijenos poziva vodi brigu o vašim pozivima. Praćeni prijenos čeka završetak poziva sve dok nije bilo odgovoren, odbačen ili jednostavno nije odgovoren od strane drugog agenta." hreflang="hr" onover-preload="1"> Praćeni prijenos čeka završetak poziva sve dok nije bilo odgovoren, odbačen… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/raspored-uredjaji-pozivi/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/277a6dcbc45fb1fcdf30aa3809dbcdc8/Call-center-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="96"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-raspored-za-ure-aje-za-pozive"><a href="https://www.liveagent.hr/funkcionalnosti/raspored-uredjaji-pozivi/" title="Raspored za uređaje za pozive je značajka koja omogućuje agentima postavljanje dostupnosti njihovih uređaja za pozive s prilagođenim datumima i vremenima" hreflang="hr" onover-preload="1">Raspored za uređaje za pozive</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/raspored-uredjaji-pozivi/" title="Raspored za uređaje za pozive je značajka koja omogućuje agentima postavljanje dostupnosti njihovih uređaja za pozive s prilagođenim datumima i vremenima" hreflang="hr" onover-preload="1"> Postavite sate aktivnosti vaših uređaja za pozive </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="popular" data-size="enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/ivr-interaktivni-glasovni-odgovor/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="IVR (Interactive Voice Response) - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/a214e1f24255cd677ceb2e21b3f86348/IVR-Interactive-Voice-Response.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="97"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ivr-interaktivni-glasovni-odgovor"><a href="https://www.liveagent.hr/funkcionalnosti/ivr-interaktivni-glasovni-odgovor/" title="Odvedite svoje korisnike stručnjacima tijekom glasovnih poziva pomoću Interaktivnog glasovnog odgovora. Napravite vlastita IVR stabla i preusmjeravajte pozive gdje ih želite." hreflang="hr" onover-preload="1">IVR (Interaktivni glasovni odgovor)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/ivr-interaktivni-glasovni-odgovor/" title="Odvedite svoje korisnike stručnjacima tijekom glasovnih poziva pomoću Interaktivnog glasovnog odgovora. Napravite vlastita IVR stabla i preusmjeravajte pozive gdje ih želite." hreflang="hr" onover-preload="1"> LiveAgent sadrži sveobuhvatni online alat za dizajniranje IVR-a u kojem bilo… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/interni-pozivi/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Internal calls - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/a93bf453e3ed27981b7c829e756ce5a6/Internal-calls.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="98"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-interni-pozivi"><a href="https://www.liveagent.hr/funkcionalnosti/interni-pozivi/" title="Otkrijte kako LiveAgent interni pozivi omogućavaju brzu i jednostavnu komunikaciju s kolegama putem glasovnih čavrljanja. Zamijenite interno čavrljanje učinkovitijim načinom rješavanja problema. Isprobajte besplatno, bez obaveza!" hreflang="hr" onover-preload="1">Interni pozivi</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/interni-pozivi/" title="Otkrijte kako LiveAgent interni pozivi omogućavaju brzu i jednostavnu komunikaciju s kolegama putem glasovnih čavrljanja. Zamijenite interno čavrljanje učinkovitijim načinom rješavanja problema. Isprobajte besplatno, bez obaveza!" hreflang="hr" onover-preload="1"> Pozivajte svoje kolege unutar LiveAgent-a. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/softfoni/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Softphones - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b8f86192d09d67f7fe08fa2166160225/Softphones.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="99"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-softfon"><a href="https://www.liveagent.hr/funkcionalnosti/softfoni/" title="Isprobajte besplatno LiveAgent softfone za VoIP pozive bez kreditne kartice. Integracija s call centrom i SIP trunking." hreflang="hr" onover-preload="1">Softfon</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/softfoni/" title="Isprobajte besplatno LiveAgent softfone za VoIP pozive bez kreditne kartice. Integracija s call centrom i SIP trunking." hreflang="hr" onover-preload="1"> LiveAgent nudi mogućnost povezivanja i korištenja softfona (softverskih telefona). Softfoni komuniciraju… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/podrzani-uredaji-pozivi/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Supported call devices" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b5a45e8aed16febe917618e71bcc64eb/Supported-call-devices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="100"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-podr-ani-ure-aji-za-pozive"><a href="https://www.liveagent.hr/funkcionalnosti/podrzani-uredaji-pozivi/" title="Odaberite uređaje za pozive kojeg vaši agenti preferiraju. LiveAgent podržava headset-ove, mobitele pa čak i internet preglednike ili mobilne aplikacije za pozive." hreflang="hr" onover-preload="1">Podržani uređaji za pozive</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/podrzani-uredaji-pozivi/" title="Odaberite uređaje za pozive kojeg vaši agenti preferiraju. LiveAgent podržava headset-ove, mobitele pa čak i internet preglednike ili mobilne aplikacije za pozive." hreflang="hr" onover-preload="1"> Kompatibilni s fizičkim i virtualnim uređajima za pozive </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/video-cavrljanje/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Video chat - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/671b1062850a6cd65fecca10dccb2986/Video-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="101"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-video-poziv"><a href="https://www.liveagent.hr/funkcionalnosti/video-cavrljanje/" title="Neka vaša usluga postane osobnija pomoću video poziva. Radi isto kao i običan softver za video konferencijske pozive. Čavrljajte s vašim korisnicima i nazovite ih odmah." hreflang="hr" onover-preload="1">Video poziv</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/video-cavrljanje/" title="Neka vaša usluga postane osobnija pomoću video poziva. Radi isto kao i običan softver za video konferencijske pozive. Čavrljajte s vašim korisnicima i nazovite ih odmah." hreflang="hr" onover-preload="1"> Video pozivi s korisnicima i kolegama </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features call-center-hr call-center" style="order:1;" data-plan="all-inclusive" data-collections="" data-size="enterprise" data-category="call-center-hr" data-href="https://www.liveagent.hr/funkcionalnosti/neogranicene-snimke-poziva/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/call-center_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Unlimited Call Recordings - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/e7c4c3998e9062b42a5f72f6ef032ae0/Unlimited-Call-Recordings.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="102"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Call Center</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-neograni-ene-snimke-poziva"><a href="https://www.liveagent.hr/funkcionalnosti/neogranicene-snimke-poziva/" title="LiveAgent ima neograničene snimke poziva, što znači da se svaki poziv snima i pohranjuje u LiveAgent za pravne ili obrazovne svrhe." hreflang="hr" onover-preload="1">Neograničene snimke poziva</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/neogranicene-snimke-poziva/" title="LiveAgent ima neograničene snimke poziva, što znači da se svaki poziv snima i pohranjuje u LiveAgent za pravne ili obrazovne svrhe." hreflang="hr" onover-preload="1"> Snimajte i spremajte vaše pozive kroz LiveAgent </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar social-hr social" style="order: 2" data-plan="all-inclusive" data-collections="" data-size="" data-category="social-hr" data-href="https://www.liveagent.hr/funkcionalnosti/drustvene-mreze-help-desk/"> <a href="https://www.liveagent.hr/funkcionalnosti/drustvene-mreze-help-desk/" class="Category__item__thumbnail" title="LiveAgent nudi help desk za društvene mreže. Unaprijedite svoju uslugu Instagram, Facebook, Twitter i Viber integracijama u LiveAgent." hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-help-desk-zna-ajke-za-dru-tvene-mre-e"><a href="https://www.liveagent.hr/funkcionalnosti/drustvene-mreze-help-desk/" title="LiveAgent nudi help desk za društvene mreže. Unaprijedite svoju uslugu Instagram, Facebook, Twitter i Viber integracijama u LiveAgent." hreflang="hr" onover-preload="1">Help desk značajke za društvene mreže</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/drustvene-mreze-help-desk/" title="LiveAgent nudi help desk za društvene mreže. Unaprijedite svoju uslugu Instagram, Facebook, Twitter i Viber integracijama u LiveAgent." hreflang="hr" onover-preload="1"> Trebate poboljšati korisničku uslugu putem društvenih mreža? LiveAgent nudi integraciju Facebooka, Twittera, Instagrama i… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/drustvene-mreze-help-desk/" title="LiveAgent nudi help desk za društvene mreže. Unaprijedite svoju uslugu Instagram, Facebook, Twitter i Viber integracijama u LiveAgent." hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features social-hr social" style="order:2;" data-plan="all-inclusive extensions" data-collections="popular" data-size="smbs enterprise" data-category="social-hr" data-href="https://www.liveagent.hr/funkcionalnosti/facebook/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Facebook - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/3f805df8626f27b151264ee2f38615f7/Facebook.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="103"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-facebook"><a href="https://www.liveagent.hr/funkcionalnosti/facebook/" title="Arhivirajte svoju komunikaciju preko Facebooka kao zahtjeve za podršku, odgovarajte na Facebook komentare, objave, poruke, štedite vrijeme i novac." hreflang="hr" onover-preload="1">Facebook</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/facebook/" title="Arhivirajte svoju komunikaciju preko Facebooka kao zahtjeve za podršku, odgovarajte na Facebook komentare, objave, poruke, štedite vrijeme i novac." hreflang="hr" onover-preload="1"> Pratite sve objave, komentare i privatne poruke te odgovarajte na njih. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features social-hr social" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="social-hr" data-href="https://www.liveagent.hr/funkcionalnosti/instagram/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Instagram - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/ea94886eb0363e5621495cc7122175fd/Instagram.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="104"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-instagram"><a href="https://www.liveagent.hr/funkcionalnosti/instagram/" title="Odgovarajte na komentare i objave na Instagramu pomoću naše jednostavne integracije. Poboljšajte zadovoljstvo korisnika i uslugu već danas!" hreflang="hr" onover-preload="1">Instagram</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/instagram/" title="Odgovarajte na komentare i objave na Instagramu pomoću naše jednostavne integracije. Poboljšajte zadovoljstvo korisnika i uslugu već danas!" hreflang="hr" onover-preload="1"> Odgovarajte na komentare i spominjanja na Instagramu preko svoje ploče. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features social-hr social" style="order:2;" data-plan="all-inclusive extensions" data-collections="popular" data-size="smbs enterprise" data-category="social-hr" data-href="https://www.liveagent.hr/funkcionalnosti/twitter/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Twitter - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/7c13e272b2f5ab57a7f5ab633095fca9/Twitter.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="105"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-twitter"><a href="https://www.liveagent.hr/funkcionalnosti/twitter/" title="Spojite Twitter na LiveAgent službu za korisnike i pratite spominjanja svog brenda i objave na Tweeteru. Odgovarajte na njih i komentirajte ih u stvarnom vremenu s vaše nadzorne ploče." hreflang="hr" onover-preload="1">Twitter</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/twitter/" title="Spojite Twitter na LiveAgent službu za korisnike i pratite spominjanja svog brenda i objave na Tweeteru. Odgovarajte na njih i komentirajte ih u stvarnom vremenu s vaše nadzorne ploče." hreflang="hr" onover-preload="1"> Nadzirite praćenja i objave na Tweeteru o vašem brendu te odgovarajte… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features social-hr social" style="order:2;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="social-hr" data-href="https://www.liveagent.hr/funkcionalnosti/viber/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/social_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Viber - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/9077ec4dac1b277ede3bcc2418deb9e1/Viber.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="106"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Social</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-viber"><a href="https://www.liveagent.hr/funkcionalnosti/viber/" title="Otkrijte kako integrirati Viber s LiveAgent-om i poboljšati korisničku podršku kroz jednostavno upravljanje porukama s jedne upravljačke ploče. Isprobajte besplatni probni rok i doživite besprijekornu komunikaciju s vašim korisnicima putem Vibera. Posjetite stranicu i saznajte više o prednostima integracije koje će unaprijediti produktivnost vašeg tima." hreflang="hr" onover-preload="1">Viber</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/viber/" title="Otkrijte kako integrirati Viber s LiveAgent-om i poboljšati korisničku podršku kroz jednostavno upravljanje porukama s jedne upravljačke ploče. Isprobajte besplatni probni rok i doživite besprijekornu komunikaciju s vašim korisnicima putem Vibera. Posjetite stranicu i saznajte više o prednostima integracije koje će unaprijediti produktivnost vašeg tima." hreflang="hr" onover-preload="1"> Spojite Viber kako biste razgovarali s korisnicima i slali poruke. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar izvjestavanje reporting" style="order: 3" data-plan="free ticket ticket-chat all-inclusive" data-collections="" data-size="individuals start-ups smbs enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/korisnicka-podrska-izvjestaji/"> <a href="https://www.liveagent.hr/funkcionalnosti/korisnicka-podrska-izvjestaji/" class="Category__item__thumbnail" title="Počnite poboljšavati svoje proizvode i usluge redovitim pregledom izvještaja o korisničkoj podršci. Isprobajte naše izvještaje s našim besplatnim probnim razdobljem." hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-izvje-taji-o-korisni-koj-podr-ci"><a href="https://www.liveagent.hr/funkcionalnosti/korisnicka-podrska-izvjestaji/" title="Počnite poboljšavati svoje proizvode i usluge redovitim pregledom izvještaja o korisničkoj podršci. Isprobajte naše izvještaje s našim besplatnim probnim razdobljem." hreflang="hr" onover-preload="1">Izvještaji o korisničkoj podršci</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/korisnicka-podrska-izvjestaji/" title="Počnite poboljšavati svoje proizvode i usluge redovitim pregledom izvještaja o korisničkoj podršci. Isprobajte naše izvještaje s našim besplatnim probnim razdobljem." hreflang="hr" onover-preload="1"> Započnite s unaprjeđivanjem vaše usluge analizirajući naše izvještaje o korisničkoj podršci. Generirajte više od… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/korisnicka-podrska-izvjestaji/" title="Počnite poboljšavati svoje proizvode i usluge redovitim pregledom izvještaja o korisničkoj podršci. Isprobajte naše izvještaje s našim besplatnim probnim razdobljem." hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/dostupnost-agenata/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent availability - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/5f0d8d4a21ec9db5319902241c5e64e1/Agent-availability.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="107"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-dostupnost-agenata"><a href="https://www.liveagent.hr/funkcionalnosti/dostupnost-agenata/" title="Pratite dostupnost svojih agenata. Isprobajte značajku LiveAgent - Dostupnost agenta. Dobijte uvid u to kada su vaši agenti online. Pročitajte više o tome." hreflang="hr" onover-preload="1">Dostupnost agenata</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/dostupnost-agenata/" title="Pratite dostupnost svojih agenata. Isprobajte značajku LiveAgent - Dostupnost agenta. Dobijte uvid u to kada su vaši agenti online. Pročitajte više o tome." hreflang="hr" onover-preload="1"> Pratite dostupnost vaših agenata </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/ocjenjivanje-agenata-pregled/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent ranking overview - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/a6d183d1545ffe6d84110a772a314e27/Agent-ranking-overview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="108"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pregled-ocjenjivanja-agenata"><a href="https://www.liveagent.hr/funkcionalnosti/ocjenjivanje-agenata-pregled/" title="Provjerite kako radi vaš odjel za korisničku podršku i kako vaši kupci reagiraju na interakciju s njim. Otkrijte trenutne trendove." hreflang="hr" onover-preload="1">Pregled ocjenjivanja agenata</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/ocjenjivanje-agenata-pregled/" title="Provjerite kako radi vaš odjel za korisničku podršku i kako vaši kupci reagiraju na interakciju s njim. Otkrijte trenutne trendove." hreflang="hr" onover-preload="1"> Provjerite performans vaših agenata putem primljenih ocjena. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="free ticket ticket-chat all-inclusive" data-collections="" data-size="smbs enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/pregled-analitike/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Analytics overview - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/86a5c876febc98d8b794181e255a7816/Analytics-overview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="109"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-pregled-analitike"><a href="https://www.liveagent.hr/funkcionalnosti/pregled-analitike/" title="Iskoristite holistički pregled napora svoje korisničke podrške pomoću naše značajke nadzorne ploče s pregledom analitike u LiveAgentu i odmah poboljšajte svoje poslovanje." hreflang="hr" onover-preload="1">Pregled analitike</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/pregled-analitike/" title="Iskoristite holistički pregled napora svoje korisničke podrške pomoću naše značajke nadzorne ploče s pregledom analitike u LiveAgentu i odmah poboljšajte svoje poslovanje." hreflang="hr" onover-preload="1"> Pogledajte korištenje, statistiku i evaluirajte izvještaje o performansama. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-agenti/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Agent report - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/7dec4f33436a1b39f726ae54221c65ae/Agent-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="110"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izvje-taji-o-agentima"><a href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-agenti/" title="Nabavite Agentov izvještaj o radnom vremenu, odgovorenim ticketima, chatovima, pozivima, rasprodajama, nagradama i još mnogo toga. LiveAgent nudi vam savršeno izvješće o agentima. Pročitajte više o tome." hreflang="hr" onover-preload="1">Izvještaji o agentima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-agenti/" title="Nabavite Agentov izvještaj o radnom vremenu, odgovorenim ticketima, chatovima, pozivima, rasprodajama, nagradama i još mnogo toga. LiveAgent nudi vam savršeno izvješće o agentima. Pročitajte više o tome." hreflang="hr" onover-preload="1"> Kreirajte izvještaje o radnom vremenu agenata. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-kanali-komunikacije/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Channel report - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/1b20058391c32266d3ed9e7a1f9965b3/Channel-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="111"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izvje-taji-o-kanalima-komunikacije"><a href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-kanali-komunikacije/" title="Otkrijte kako izvještaji o kanalima komunikacije u LiveAgent-u pružaju detaljan uvid u sve vaše komunikacijske kanale, uključujući e-mail, live chat i pozivni centar. Izvještaji su dostupni po odjelima, agentima i datumima, uz mogućnost izvoza u CSV format. Počnite s besplatnim probnim razdobljem sada i saznajte koji je najpopularniji kanal putem kojeg vas kupci kontaktiraju!" hreflang="hr" onover-preload="1">Izvještaji o kanalima komunikacije</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-kanali-komunikacije/" title="Otkrijte kako izvještaji o kanalima komunikacije u LiveAgent-u pružaju detaljan uvid u sve vaše komunikacijske kanale, uključujući e-mail, live chat i pozivni centar. Izvještaji su dostupni po odjelima, agentima i datumima, uz mogućnost izvoza u CSV format. Počnite s besplatnim probnim razdobljem sada i saznajte koji je najpopularniji kanal putem kojeg vas kupci kontaktiraju!" hreflang="hr" onover-preload="1"> Provjerite putem kojih kanala dolazi najviše upita za vaš tim korisničke… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-odjeli/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Department report - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/88b692a92af2cd8ce69789685e2debdf/Department-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="112"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izvje-taji-o-odjelima"><a href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-odjeli/" title="Izvještaj o odjelima pruža vam detaljan pregled rada određenog odjela. Upoznajte moćne uvide." hreflang="hr" onover-preload="1">Izvještaji o odjelima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/izvjestaj-odjeli/" title="Izvještaj o odjelima pruža vam detaljan pregled rada određenog odjela. Upoznajte moćne uvide." hreflang="hr" onover-preload="1"> S lakoćom pratite performanse vaših odjela </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/sla-uskladenost-izvjestaj/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="SLA Compliance report - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/e46881598fdf9c876225a2c0a5953767/SLA-Compliance-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="113"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izvje-taj-o-uskla-enosti-sa-sla"><a href="https://www.liveagent.hr/funkcionalnosti/sla-uskladenost-izvjestaj/" title="Otkrijte kako LiveAgent-ov Izvještaj o usklađenosti sa SLA može unaprijediti vašu korisničku podršku. Pratite ispunjene i propuštene SLA ciljeve, analizirajte performanse agenata i optimizirajte uslugu s lakoćom. Isprobajte besplatno i poboljšajte efikasnost tima uz prilagodljiva SLA pravila." hreflang="hr" onover-preload="1">Izvještaj o usklađenosti sa SLA</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/sla-uskladenost-izvjestaj/" title="Otkrijte kako LiveAgent-ov Izvještaj o usklađenosti sa SLA može unaprijediti vašu korisničku podršku. Pratite ispunjene i propuštene SLA ciljeve, analizirajte performanse agenata i optimizirajte uslugu s lakoćom. Isprobajte besplatno i poboljšajte efikasnost tima uz prilagodljiva SLA pravila." hreflang="hr" onover-preload="1"> Kreirajte SLA izvještaje po vremenu i odjelima. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/performanse-izvjestaji/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Performance report - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/2fa785b6e8e0764090958f586b94e318/Performance-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="114"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izvje-taji-o-performansama"><a href="https://www.liveagent.hr/funkcionalnosti/performanse-izvjestaji/" title="Izvještaji o performansama u LiveAgent-u pomažu poboljšanju efikasnosti i zadovoljstva korisnika. Isprobajte besplatno!" hreflang="hr" onover-preload="1">Izvještaji o performansama</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/performanse-izvjestaji/" title="Izvještaji o performansama u LiveAgent-u pomažu poboljšanju efikasnosti i zadovoljstva korisnika. Isprobajte besplatno!" hreflang="hr" onover-preload="1"> Pratite performanse vaših agenata podrške. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/tag-izvjestaji/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Tag reports - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/4a142047c504d78272f264955d7220c6/Tag-reports.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="115"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-tag-oznake-izvje-taji"><a href="https://www.liveagent.hr/funkcionalnosti/tag-izvjestaji/" title="Upotrijebite oznake kako biste dodali više konteksta i informacija svojim ticketima. Budite fleksibilni i kreativni koliko god želite kako biste poboljšali strukturu organizacije ticketa." hreflang="hr" onover-preload="1">Tag (Oznake) izvještaji</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/tag-izvjestaji/" title="Upotrijebite oznake kako biste dodali više konteksta i informacija svojim ticketima. Budite fleksibilni i kreativni koliko god želite kako biste poboljšali strukturu organizacije ticketa." hreflang="hr" onover-preload="1"> Stvorite izvještaje o oznakama prema vremenu, odjelu, kanalu i agentu. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/sla-zapisi-izvjestaj/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="SLA Log report - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/d8a7b0981c35fb7b232f702a5a4c39db/SLA-Log-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="116"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-izvje-taj-sa-sla-zapisima"><a href="https://www.liveagent.hr/funkcionalnosti/sla-zapisi-izvjestaj/" title="LiveAgent nudi evidenciju ispunjenih i propuštenih SLA iz određenog vremenskog raspona i odjela. Pojedinačni unosi mogu se sortirati prema raznim filtrima." hreflang="hr" onover-preload="1">Izvještaj sa SLA zapisima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/sla-zapisi-izvjestaj/" title="LiveAgent nudi evidenciju ispunjenih i propuštenih SLA iz određenog vremenskog raspona i odjela. Pojedinačni unosi mogu se sortirati prema raznim filtrima." hreflang="hr" onover-preload="1"> Pogledajte koliko dobro upravljate SLA zahtjevima. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features izvjestavanje reporting" style="order:3;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="izvjestavanje" data-href="https://www.liveagent.hr/funkcionalnosti/vremenski-izvjestaj/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Time report - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/bb51ee255a6ae62e28ea556762253463/Time-report.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="117"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Izvještavanje</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-vremenski-izvje-taj"><a href="https://www.liveagent.hr/funkcionalnosti/vremenski-izvjestaj/" title="Pratite koliko vremena vaši agenti troše na tickete i korisnike. Vremenski izvještaj generira se automatski i aktivan je cijelo vrijeme." hreflang="hr" onover-preload="1">Vremenski izvještaj</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/vremenski-izvjestaj/" title="Pratite koliko vremena vaši agenti troše na tickete i korisnike. Vremenski izvještaj generira se automatski i aktivan je cijelo vrijeme." hreflang="hr" onover-preload="1"> Pogledajte koliko je vremena potrošeno na svaki pojedinačni ticket. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features igrifikacija gamification" style="order:3;" data-plan="all-inclusive" data-collections="featured" data-size="enterprise" data-category="igrifikacija" data-href="https://www.liveagent.hr/funkcionalnosti/referentne-vrijednosti-ploce-s-rezultatima/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/gamification_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Benchmarks and Leaderboards - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/eef5dc7b139ddc7bded97dcf6298c4b4/Benchmarks-and-Leaderboards.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="118"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Igrifikacija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-referentne-vrijednosti-i-plo-e-s-rezultatima"><a href="https://www.liveagent.hr/funkcionalnosti/referentne-vrijednosti-ploce-s-rezultatima/" title="Pogledajte tko vas vodi u kojem mjernom podatku i tko je prijavljeni agent najvišeg ranga. Pogledajte svoje osobne statistike. Koristite referentne vrijednosti i ploče s rezultatima." hreflang="hr" onover-preload="1">Referentne vrijednosti i ploče s rezultatima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/referentne-vrijednosti-ploce-s-rezultatima/" title="Pogledajte tko vas vodi u kojem mjernom podatku i tko je prijavljeni agent najvišeg ranga. Pogledajte svoje osobne statistike. Koristite referentne vrijednosti i ploče s rezultatima." hreflang="hr" onover-preload="1"> 6 razloga zašto je LiveAgent savršeno rješenje za vaše poduzeće: mjerila… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar igrifikacija gamification" style="order: 4" data-plan="ticket ticket-chat all-inclusive extensions" data-collections="featured" data-size="smbs enterprise" data-category="igrifikacija" data-href="https://www.liveagent.hr/funkcionalnosti/gamifikacija-funkcionalnosti/"> <a href="https://www.liveagent.hr/funkcionalnosti/gamifikacija-funkcionalnosti/" class="Category__item__thumbnail" title="Značajke gamifikacije mogu motivirati vaš tim za podršku. Dopustite svojim agentima da s vremenom zarađuju značke i razine." hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-gamifikacija-u-slu-bi-za-korisnike"><a href="https://www.liveagent.hr/funkcionalnosti/gamifikacija-funkcionalnosti/" title="Značajke gamifikacije mogu motivirati vaš tim za podršku. Dopustite svojim agentima da s vremenom zarađuju značke i razine." hreflang="hr" onover-preload="1">Gamifikacija u službi za korisnike</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/gamifikacija-funkcionalnosti/" title="Značajke gamifikacije mogu motivirati vaš tim za podršku. Dopustite svojim agentima da s vremenom zarađuju značke i razine." hreflang="hr" onover-preload="1"> Učinite svakodnevni posao vašeg agenta zabavnijim i motivirajte ih da bolje rade gamifikacijom. </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/gamifikacija-funkcionalnosti/" title="Značajke gamifikacije mogu motivirati vaš tim za podršku. Dopustite svojim agentima da s vremenom zarađuju značke i razine." hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features igrifikacija gamification" style="order:4;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="igrifikacija" data-href="https://www.liveagent.hr/funkcionalnosti/nagrade-bedzevi/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/gamification_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Rewards & Badges - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/6bbd6e64b97a24909ec4c4d66a951044/Rewards-Badges.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="119"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Igrifikacija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-nagrade-i-bed-evi"><a href="https://www.liveagent.hr/funkcionalnosti/nagrade-bedzevi/" title="Kreirajte zabavno radno okruženje i nagradite svoje agente Nagradama i Bedževima za zadatke ili radnje koje izvrše. Nabavite ih sve, ali čuvajte se negativnih!" hreflang="hr" onover-preload="1">Nagrade i bedževi</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/nagrade-bedzevi/" title="Kreirajte zabavno radno okruženje i nagradite svoje agente Nagradama i Bedževima za zadatke ili radnje koje izvrše. Nabavite ih sve, ali čuvajte se negativnih!" hreflang="hr" onover-preload="1"> Dodijelite bedževe i nagrade vašim najvrjednijim agentima </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features igrifikacija gamification" style="order:4;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="igrifikacija" data-href="https://www.liveagent.hr/funkcionalnosti/razine/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/gamification_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/gamification_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Levels - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/851e336bb5d6642ac2ce26017480cbeb/Levels.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="120"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Igrifikacija</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-razine"><a href="https://www.liveagent.hr/funkcionalnosti/razine/" title="Odredite razine vještina koje imaju vaši agenti pomoću Razina agenata. Razine su dio igrifikacije i mogu znatno potaknuti vaše agente da se dodatno potrude." hreflang="hr" onover-preload="1">Razine</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/razine/" title="Odredite razine vještina koje imaju vaši agenti pomoću Razina agenata. Razine su dio igrifikacije i mogu znatno potaknuti vaše agente da se dodatno potrude." hreflang="hr" onover-preload="1"> Agneti prelaze razine tijekom vremena kako rješavaju upite. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features visejezicno multilingual" style="order:4;" data-plan="free ticket ticket-chat all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="visejezicno" data-href="https://www.liveagent.hr/funkcionalnosti/jezicno-prilagodljivi-widgeti/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/multilingual_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/multilingual_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Language adaptable widgets - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/bf8b981ffd0db4a567221fedf1eb4f7f/Language-adaptable-widgets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="121"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Višejezično</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-jezi-no-prilagodljivi-widgeti"><a href="https://www.liveagent.hr/funkcionalnosti/jezicno-prilagodljivi-widgeti/" title="Prilagodite jezik LiveAgent-ovih widgeta za web chat, kontakt ili povratne informacije i pružite podršku klijentima koristeći više jezika." hreflang="hr" onover-preload="1">Jezično prilagodljivi widgeti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/jezicno-prilagodljivi-widgeti/" title="Prilagodite jezik LiveAgent-ovih widgeta za web chat, kontakt ili povratne informacije i pružite podršku klijentima koristeći više jezika." hreflang="hr" onover-preload="1"> Postavite widgete za chat, kontakt ili povratne informacije u vašem jeziku. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar visejezicno multilingual" style="order: 5" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="visejezicno" data-href="https://www.liveagent.hr/funkcionalnosti/visejezicna-podrska/"> <a href="https://www.liveagent.hr/funkcionalnosti/visejezicna-podrska/" class="Category__item__thumbnail" title="LiveAgent nudi višejezičnu podršku i 14-dnevno besplatno probno razdoblje. Poboljšajte korisničku uslugu bez kreditne kartice!" hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/multilingual_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-vi-ejezi-nost"><a href="https://www.liveagent.hr/funkcionalnosti/visejezicna-podrska/" title="LiveAgent nudi višejezičnu podršku i 14-dnevno besplatno probno razdoblje. Poboljšajte korisničku uslugu bez kreditne kartice!" hreflang="hr" onover-preload="1">Višejezičnost</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/visejezicna-podrska/" title="LiveAgent nudi višejezičnu podršku i 14-dnevno besplatno probno razdoblje. Poboljšajte korisničku uslugu bez kreditne kartice!" hreflang="hr" onover-preload="1"> Neka vaši agenti korisničke podrške koriste LiveAgent u jeziku koji preferiraju. Pročitajte i saznajte… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/visejezicna-podrska/" title="LiveAgent nudi višejezičnu podršku i 14-dnevno besplatno probno razdoblje. Poboljšajte korisničku uslugu bez kreditne kartice!" hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features pillar support-portal-hr support-portal" style="order: 6" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/korisnicki-portal/"> <a href="https://www.liveagent.hr/funkcionalnosti/korisnicki-portal/" class="Category__item__thumbnail" title="Portal za korisnike pomaže vašoj tvrtki da radi 24 sata dnevno. Pročitajte i saznajte više o korisničkom portalu LiveAgent i njegovim značajkama." hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-korisni-ki-portal-zna-ajkama"><a href="https://www.liveagent.hr/funkcionalnosti/korisnicki-portal/" title="Portal za korisnike pomaže vašoj tvrtki da radi 24 sata dnevno. Pročitajte i saznajte više o korisničkom portalu LiveAgent i njegovim značajkama." hreflang="hr" onover-preload="1">Korisnički portal značajkama</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/korisnicki-portal/" title="Portal za korisnike pomaže vašoj tvrtki da radi 24 sata dnevno. Pročitajte i saznajte više o korisničkom portalu LiveAgent i njegovim značajkama." hreflang="hr" onover-preload="1"> Portal za korisnike pomaže vašoj tvrtki da radi 24 sata dnevno. Pročitajte o korisničkom… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/korisnicki-portal/" title="Portal za korisnike pomaže vašoj tvrtki da radi 24 sata dnevno. Pročitajte i saznajte više o korisničkom portalu LiveAgent i njegovim značajkama." hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/povratne-informacije-prijedlozi/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Feedback & Suggestions - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/69a3866efbcd99d6ad2dd4cf5f175732/Feedback-Suggestions.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="122"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-povratne-informacije-prijedlozi"><a href="https://www.liveagent.hr/funkcionalnosti/povratne-informacije-prijedlozi/" title="Omogućite vašim korisnicima da izglasaju najvažnije značajke za njih. Raspravljajte o svim idejama s njima u forumu za Povratne Informacije. Čitajte više o tome u članku." hreflang="hr" onover-preload="1">Povratne informacije & Prijedlozi</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/povratne-informacije-prijedlozi/" title="Omogućite vašim korisnicima da izglasaju najvažnije značajke za njih. Raspravljajte o svim idejama s njima u forumu za Povratne Informacije. Čitajte više o tome u članku." hreflang="hr" onover-preload="1"> Ohrabrite korisnike da Vam šalju nove ideje i povratne informacije. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/prilozi-u-clancima/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Attachments in articles - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/ee73539bf60140992bf2181f1410dfdd/Attachments-in-articles.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="123"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-prilozi-u-lancima"><a href="https://www.liveagent.hr/funkcionalnosti/prilozi-u-clancima/" title="Priložite datoteke vašim člancima iz baze znanja. Isprobajte LiveAgent-ovu značajku - Privici u člancima. Pročitajte više o tome u članku sada." hreflang="hr" onover-preload="1">Prilozi u člancima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/prilozi-u-clancima/" title="Priložite datoteke vašim člancima iz baze znanja. Isprobajte LiveAgent-ovu značajku - Privici u člancima. Pročitajte više o tome u članku sada." hreflang="hr" onover-preload="1"> Jednostavno priložite datoteke vašim člancima iz baze znanja. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/kupac-forum/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Forum - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/d5d07b914eaa40e46e6b1d12ebc37fa3/Forum.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="124"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-forum"><a href="https://www.liveagent.hr/funkcionalnosti/kupac-forum/" title="Discover LiveAgent's customer forum, an online platform fostering community and loyalty. Try it free, enhance user interaction!" hreflang="hr" onover-preload="1">Forum</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/kupac-forum/" title="Discover LiveAgent's customer forum, an online platform fostering community and loyalty. Try it free, enhance user interaction!" hreflang="hr" onover-preload="1"> Stvorite forum i izgradite internetsku zajednicu sa svojim korisnicima. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="ticket ticket-chat all-inclusive" data-collections="" data-size="" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/interna-baza-znanja/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Knowledge base - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/addc9371f75528d1e5d8f062f34f0ace/Knowledge-base.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="125"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-interna-baza-znanja"><a href="https://www.liveagent.hr/funkcionalnosti/interna-baza-znanja/" title="LiveAgent je help desk rješenje koje također nudi i internu bazu znanja. Saznajte više o internoj bazi znanja i dobijte besplatni probni period." hreflang="hr" onover-preload="1">Interna baza znanja</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/interna-baza-znanja/" title="LiveAgent je help desk rješenje koje također nudi i internu bazu znanja. Saznajte više o internoj bazi znanja i dobijte besplatni probni period." hreflang="hr" onover-preload="1"> Interna baza znanja je skup članaka koje zaposlenici mogu koristiti kako… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="all-inclusive extensions" data-collections="popular" data-size="smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/visestruka-baza-znanja/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Multi knowledge base - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/d044e11c6ce10b33a3b612e4110a147c/Multi-knowledge-base.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="126"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-vi-estruka-baza-znanja"><a href="https://www.liveagent.hr/funkcionalnosti/visestruka-baza-znanja/" title="Višestruka baza znanja omogućuje Vam stvaranje neograničenog broja korisničkih portala s različitim informacijama, dizajnom i postavkama." hreflang="hr" onover-preload="1">Višestruka baza znanja</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/visestruka-baza-znanja/" title="Višestruka baza znanja omogućuje Vam stvaranje neograničenog broja korisničkih portala s različitim informacijama, dizajnom i postavkama." hreflang="hr" onover-preload="1"> Stvorite više korisničkih portala za više proizvoda. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="ticket ticket-chat all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/baza-znanja/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Knowledge base - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/addc9371f75528d1e5d8f062f34f0ace/Knowledge-base.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="127"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-baza-znanja"><a href="https://www.liveagent.hr/funkcionalnosti/baza-znanja/" title="LiveAgent nudi prilagodljivu Bazu znanja s forumima i pretraživim widgetima. Isprobajte besplatno i unaprijedite korisničku podršku!" hreflang="hr" onover-preload="1">Baza znanja</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/baza-znanja/" title="LiveAgent nudi prilagodljivu Bazu znanja s forumima i pretraživim widgetima. Isprobajte besplatno i unaprijedite korisničku podršku!" hreflang="hr" onover-preload="1"> Kreirajte članke za Bazu znanja, forume ili mjesta za ostavljanje feedback-a. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/wysiwyg-editor-za-clanke/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="WYSIWYG editor for articles - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/9b3b6ffb6b449d8004509979685f4fd8/WYSIWYG-editor-for-articles.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="128"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wysiwyg-editor-za-lanke"><a href="https://www.liveagent.hr/funkcionalnosti/wysiwyg-editor-za-clanke/" title="Otkrijte WYSIWYG editor za članke s bogatim značajkama i besplatnim 14-dnevnim probnim razdobljem. Isprobajte ga sada!" hreflang="hr" onover-preload="1">WYSIWYG editor za članke</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/wysiwyg-editor-za-clanke/" title="Otkrijte WYSIWYG editor za članke s bogatim značajkama i besplatnim 14-dnevnim probnim razdobljem. Isprobajte ga sada!" hreflang="hr" onover-preload="1"> Jednostavno uređujte i oblikujte sadržaj svojih članaka. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features support-portal-hr support-portal" style="order:6;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="support-portal-hr" data-href="https://www.liveagent.hr/funkcionalnosti/widgeti-za-pretragu/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/support-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Search widgets - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/041c66bf4ff3e425d11278dca7dd5e88/Search-widgets.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="129"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Support Portal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-widgeti-za-pretragu"><a href="https://www.liveagent.hr/funkcionalnosti/widgeti-za-pretragu/" title="Postavite widget za pretragu na vašu web stranicu i omogućite korisnicima da vrše pretragu u vašim člancima i forumima, te pločama za prijedloge direktno s vaše web stranice." hreflang="hr" onover-preload="1">Widgeti za pretragu</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/widgeti-za-pretragu/" title="Postavite widget za pretragu na vašu web stranicu i omogućite korisnicima da vrše pretragu u vašim člancima i forumima, te pločama za prijedloge direktno s vaše web stranice." hreflang="hr" onover-preload="1"> Widgeti za pretragu omogućavaju posjetiteljima da pretražuju vaše članke, forume i… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar mobilne-aplikacije mobile-apps" style="order: 7" data-plan="free ticket ticket-chat all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="mobilne-aplikacije" data-href="https://www.liveagent.hr/funkcionalnosti/mobilna-korisnicka-podrska/"> <a href="https://www.liveagent.hr/funkcionalnosti/mobilna-korisnicka-podrska/" class="Category__item__thumbnail" title="Pratite što se događa s vašom odjelom za korisničku podršku čak i kada niste za laptopom. LiveAgent ima mobilne aplikacije za korisničku podršku za Android kao i za iOS." hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/mobile-apps_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-mobilne-aplikacije-za-korisni-ku-podr-ku"><a href="https://www.liveagent.hr/funkcionalnosti/mobilna-korisnicka-podrska/" title="Pratite što se događa s vašom odjelom za korisničku podršku čak i kada niste za laptopom. LiveAgent ima mobilne aplikacije za korisničku podršku za Android kao i za iOS." hreflang="hr" onover-preload="1">Mobilne aplikacije za korisničku podršku</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/mobilna-korisnicka-podrska/" title="Pratite što se događa s vašom odjelom za korisničku podršku čak i kada niste za laptopom. LiveAgent ima mobilne aplikacije za korisničku podršku za Android kao i za iOS." hreflang="hr" onover-preload="1"> Pratite što se događa s vašom odjelom za korisničku podršku čak i kada niste… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/mobilna-korisnicka-podrska/" title="Pratite što se događa s vašom odjelom za korisničku podršku čak i kada niste za laptopom. LiveAgent ima mobilne aplikacije za korisničku podršku za Android kao i za iOS." hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features mobilne-aplikacije mobile-apps" style="order:7;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="mobilne-aplikacije" data-href="https://www.liveagent.hr/funkcionalnosti/android/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/mobile-apps_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/mobile-apps_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Android head - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/2cb68930d4cacb9762dda6313f056b59/Android.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="130"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mobilne aplikacije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-android"><a href="https://www.liveagent.hr/funkcionalnosti/android/" title="Pružajte podršku, budite u tijeku s tiketima i još više s LiveAgent Android aplikacijom. Sve to možete čak i kad ste daleko od vašeg odjela za podršku." hreflang="hr" onover-preload="1">Android</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/android/" title="Pružajte podršku, budite u tijeku s tiketima i još više s LiveAgent Android aplikacijom. Sve to možete čak i kad ste daleko od vašeg odjela za podršku." hreflang="hr" onover-preload="1"> LiveAgent nudi izvornu Android aplikaciju za vaš omiljeni mobilni uređaj, tako… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar sigurnost security" style="order: 8" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/help-desk-sigurnost/"> <a href="https://www.liveagent.hr/funkcionalnosti/help-desk-sigurnost/" class="Category__item__thumbnail" title="Otkrijte kako LiveAgent osigurava sigurnost korisnika s naprednim help desk funkcionalnostima, uključujući IP zabrane, HTTPS enkripciju i GDPR usklađenost. Isprobajte besplatni demo i testirajte sve komunikacijske kanale bez obaveza!" hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-help-desk-sigurnost"><a href="https://www.liveagent.hr/funkcionalnosti/help-desk-sigurnost/" title="Otkrijte kako LiveAgent osigurava sigurnost korisnika s naprednim help desk funkcionalnostima, uključujući IP zabrane, HTTPS enkripciju i GDPR usklađenost. Isprobajte besplatni demo i testirajte sve komunikacijske kanale bez obaveza!" hreflang="hr" onover-preload="1">Help Desk sigurnost</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/help-desk-sigurnost/" title="Otkrijte kako LiveAgent osigurava sigurnost korisnika s naprednim help desk funkcionalnostima, uključujući IP zabrane, HTTPS enkripciju i GDPR usklađenost. Isprobajte besplatni demo i testirajte sve komunikacijske kanale bez obaveza!" hreflang="hr" onover-preload="1"> Quality unit je poduzeće iza LiveAgent-a, putem koje se brinemo da LiveAgent bude što… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/help-desk-sigurnost/" title="Otkrijte kako LiveAgent osigurava sigurnost korisnika s naprednim help desk funkcionalnostima, uključujući IP zabrane, HTTPS enkripciju i GDPR usklađenost. Isprobajte besplatni demo i testirajte sve komunikacijske kanale bez obaveza!" hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features mobilne-aplikacije mobile-apps" style="order:8;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="mobilne-aplikacije" data-href="https://www.liveagent.hr/funkcionalnosti/ios/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/mobile-apps_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/mobile-apps_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="iOS - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/8cab8477582f1e4ed248587c0e2a5829/iOS.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="131"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Mobilne aplikacije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ios"><a href="https://www.liveagent.hr/funkcionalnosti/ios/" title="Pružajte podršku, budite u tijeku s tiketima i još više s LiveAgent iOS aplikacijom. Sve to možete čak i kad ste daleko od vašeg odjela za podršku." hreflang="hr" onover-preload="1">iOS</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/ios/" title="Pružajte podršku, budite u tijeku s tiketima i još više s LiveAgent iOS aplikacijom. Sve to možete čak i kad ste daleko od vašeg odjela za podršku." hreflang="hr" onover-preload="1"> LiveAgent nudi izvornu iOS aplikaciju za vaš omiljeni mobilni uređaj, tako… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features sigurnost security" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/zabrana-ip-adresa/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Ban IPs - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/aef1b617453c989aa801049b4351dd5d/Ban-IPs.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="132"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sigurnost</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-zabrana-ip-adresa"><a href="https://www.liveagent.hr/funkcionalnosti/zabrana-ip-adresa/" title="Zaštitite svoj LiveAgent račun tako što ćete isprobati ovu značajku i zabraniti pristup određenim IP adresama kako biste osigurali svoj LiveAgent račun. Naučite kako ova dodatna vrsta zaštite štiti vaše podatke." hreflang="hr" onover-preload="1">Zabrana IP adresa</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/zabrana-ip-adresa/" title="Zaštitite svoj LiveAgent račun tako što ćete isprobati ovu značajku i zabraniti pristup određenim IP adresama kako biste osigurali svoj LiveAgent račun. Naučite kako ova dodatna vrsta zaštite štiti vaše podatke." hreflang="hr" onover-preload="1"> Zabranite pristup IP adresama posjetitelja koji su skloni slanju neželjenih poruka. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features sigurnost security" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/provjera-u-dva-koraka/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="2-Step Verification - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f21404c06141bac5ecfb3829dbf2476a/2-Step-Verification.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="133"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sigurnost</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-provjera-u-dva-koraka"><a href="https://www.liveagent.hr/funkcionalnosti/provjera-u-dva-koraka/" title="Zaštitite svoj LiveAgent račun uz provjeru u dva koraka! Ova značajka dodaje dodatni sloj sigurnosti putem Google Authenticator aplikacije. Isprobajte besplatno i osigurajte svoje podatke bez obaveza." hreflang="hr" onover-preload="1">Provjera u dva koraka</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/provjera-u-dva-koraka/" title="Zaštitite svoj LiveAgent račun uz provjeru u dva koraka! Ova značajka dodaje dodatni sloj sigurnosti putem Google Authenticator aplikacije. Isprobajte besplatno i osigurajte svoje podatke bez obaveza." hreflang="hr" onover-preload="1"> Provjera u dva koraka (poznata i kao dvostruka provjera) je neobavezna… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features sigurnost security" style="order:8;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/https-enkripcija/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="HTTPS Encryption - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/ff50454f4ceb17f3df7182e700766d4c/HTTPS-Encryption.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="134"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sigurnost</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-https-enkripcija"><a href="https://www.liveagent.hr/funkcionalnosti/https-enkripcija/" title="Protokol za prijenos hiperteksta (HTTPS) je sigurnija verzija HTTP-a, protokola kojim se podaci šalju između vašeg preglednika i web stranice." hreflang="hr" onover-preload="1">HTTPS enkripcija</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/https-enkripcija/" title="Protokol za prijenos hiperteksta (HTTPS) je sigurnija verzija HTTP-a, protokola kojim se podaci šalju između vašeg preglednika i web stranice." hreflang="hr" onover-preload="1"> Računi LiveAgent hostinga rade putem sigurne veze koja koristi HTTPS protokol.… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features sigurnost security" style="order:8;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/gdpr/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="GDPR - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/5325e7203fd0a7b149dccbd63304819e/GDPR.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="135"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sigurnost</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-gdpr"><a href="https://www.liveagent.hr/funkcionalnosti/gdpr/" title="Pročitajte više o Općoj uredbi za zaštitu podataka od strane Europske Unije. Njen glavni cilj je povećavanje stupnja zaštite privatnih podataka EU građana." hreflang="hr" onover-preload="1">GDPR</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/gdpr/" title="Pročitajte više o Općoj uredbi za zaštitu podataka od strane Europske Unije. Njen glavni cilj je povećavanje stupnja zaštite privatnih podataka EU građana." hreflang="hr" onover-preload="1"> LiveAgent je posvećen privatnosti, sigurnosti, usklađenosti i transparentnosti. Ovaj pristup uključuje… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features sigurnost security" style="order:8;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/visestruki-podatkovni-centri/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Multiple Data Centers -icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/01ad5fc13e5b0616cfebe22167872fda/Multiple-Data-Centers.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="136"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sigurnost</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-vi-estruki-podatkovni-centri"><a href="https://www.liveagent.hr/funkcionalnosti/visestruki-podatkovni-centri/" title="Vaši podaci uvijek imaju sigurnosnu kopiju s LiveAgent-om. Imamo višestruke podatkovne centre diljem svijeta te ne morate brinuti da ćete izgubiti važne informacije." hreflang="hr" onover-preload="1">Višestruki podatkovni centri</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/visestruki-podatkovni-centri/" title="Vaši podaci uvijek imaju sigurnosnu kopiju s LiveAgent-om. Imamo višestruke podatkovne centre diljem svijeta te ne morate brinuti da ćete izgubiti važne informacije." hreflang="hr" onover-preload="1"> Kompanija koja stoji iza softverskog proizvoda LiveAgent oduvijek je stvarala proizvode… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features sigurnost security" style="order:8;" data-plan="" data-collections="new" data-size="enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/single-sign-on/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/388e38cd6a0c5484a4965d0b75554001/Open-source-helpdesk.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="137"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sigurnost</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-single-sign-on-sso"><a href="https://www.liveagent.hr/funkcionalnosti/single-sign-on/" title="SSO je siguran i praktičan način za pojednostavljenje autentifikacije. Uštedite vrijeme i trud automatiziranjem procesa prijave u LiveAgent." hreflang="hr" onover-preload="1">Single Sign-On (SSO)</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/single-sign-on/" title="SSO je siguran i praktičan način za pojednostavljenje autentifikacije. Uštedite vrijeme i trud automatiziranjem procesa prijave u LiveAgent." hreflang="hr" onover-preload="1"> Što je SSO? SSO označava jedinstvenu prijavu, koja je autentifikacijska shema… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features sigurnost security" style="order:8;" data-plan="free ticket ticket-chat all-inclusive" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="sigurnost" data-href="https://www.liveagent.hr/funkcionalnosti/validator-lozinke/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/security_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/3cc4d4d4caa5eac52af4fe42b1cb1047/LiveAgent-academy-call-center-policy-and-compliance.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="138"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sigurnost</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-validacija-lozinke-i-dnevnik-revizija"><a href="https://www.liveagent.hr/funkcionalnosti/validator-lozinke/" title="LiveAgent is help desk software with more than 180 features. Support your agents and customers with excellent features immediately." hreflang="hr" onover-preload="1">Validacija lozinke i dnevnik revizija</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/validator-lozinke/" title="LiveAgent is help desk software with more than 180 features. Support your agents and customers with excellent features immediately." hreflang="hr" onover-preload="1"> Štp je validator lozinki? Alat za provjeru lozinke (validator lozinki)… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features prosirenja-preglednika browser-extensions" style="order:8;" data-plan="extensions" data-collections="featured" data-size="start-ups smbs enterprise" data-category="prosirenja-preglednika" data-href="https://www.liveagent.hr/funkcionalnosti/click-to-call/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/browser-extensions_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/browser-extensions_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/505d3ace6dab1c661ca1b0a656277162/Call-center-app.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="139"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Proširenja preglednika</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-click-to-call-i-click-to-dial-gumbi"><a href="https://www.liveagent.hr/funkcionalnosti/click-to-call/" title="Otkrijte kako Click to Call i Click to Dial gumbi LiveAgent-a omogućuju brze pozive putem interneta, povećavajući učinkovitost vaših prodajnih i podržnih timova. Isprobajte besplatno i poboljšajte radni tijek uz jednostavnu integraciju." hreflang="hr" onover-preload="1">Click to call i click to dial gumbi</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/click-to-call/" title="Otkrijte kako Click to Call i Click to Dial gumbi LiveAgent-a omogućuju brze pozive putem interneta, povećavajući učinkovitost vaših prodajnih i podržnih timova. Isprobajte besplatno i poboljšajte radni tijek uz jednostavnu integraciju." hreflang="hr" onover-preload="1"> Što je click-to-call gumb? Click to call gumb je digitalni alat… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features prosirenja-preglednika browser-extensions" style="order:8;" data-plan="extensions" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="prosirenja-preglednika" data-href="https://www.liveagent.hr/funkcionalnosti/click-to-email/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/browser-extensions_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/browser-extensions_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Universal inbox" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/1447928a2819d6cf5c92ab83f97e82db/universal-inbox-icon.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="140"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Proširenja preglednika</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-click-to-email"><a href="https://www.liveagent.hr/funkcionalnosti/click-to-email/" title="Počnite koristiti click-to-email značajku koja omogućuje klijentima da vas lako kontaktiraju jednostavnim klikom na poveznicu na web stranici." hreflang="hr" onover-preload="1">Click to email</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/click-to-email/" title="Počnite koristiti click-to-email značajku koja omogućuje klijentima da vas lako kontaktiraju jednostavnim klikom na poveznicu na web stranici." hreflang="hr" onover-preload="1"> Što je click-to-email? Click-to-email poveznica je klikabilna poveznica koja omogućava vašim… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features pillar integracije integrations" style="order: 9" data-plan="ticket ticket-chat all-inclusive extensions" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/help-desk-integracije/"> <a href="https://www.liveagent.hr/funkcionalnosti/help-desk-integracije/" class="Category__item__thumbnail" title="Povećajte učinkovitost korisničke podrške uz LiveAgent integracije. Isprobajte besplatno i automatizirajte procese brzo i jednostavno!" hreflang="hr" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-integracije"><a href="https://www.liveagent.hr/funkcionalnosti/help-desk-integracije/" title="Povećajte učinkovitost korisničke podrške uz LiveAgent integracije. Isprobajte besplatno i automatizirajte procese brzo i jednostavno!" hreflang="hr" onover-preload="1">Integracije</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/help-desk-integracije/" title="Povećajte učinkovitost korisničke podrške uz LiveAgent integracije. Isprobajte besplatno i automatizirajte procese brzo i jednostavno!" hreflang="hr" onover-preload="1"> LiveAgent je softver za korisničku podršku koji nudi brojne integracije kako bi poboljšali vaš… </a> </div> <a class="Category__item__cta" href="https://www.liveagent.hr/funkcionalnosti/help-desk-integracije/" title="Povećajte učinkovitost korisničke podrške uz LiveAgent integracije. Isprobajte besplatno i automatizirajte procese brzo i jednostavno!" hreflang="hr" onover-preload="1">Saznajte više</a> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/api/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="API - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/2c09cb0ac326f26732e6abd9431d9337/API.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="141"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-api"><a href="https://www.liveagent.hr/funkcionalnosti/api/" title="Saznajte što je API i kako koristiti LiveAgent API za integraciju i automatizaciju zadataka između aplikacija. Isprobajte naš API besplatno i povežite LiveAgent s omiljenim alatima bez kreditne kartice. Počnite s besplatnim 14-dnevnim probnim rokom danas!" hreflang="hr" onover-preload="1">API</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/api/" title="Saznajte što je API i kako koristiti LiveAgent API za integraciju i automatizaciju zadataka između aplikacija. Isprobajte naš API besplatno i povežite LiveAgent s omiljenim alatima bez kreditne kartice. Počnite s besplatnim 14-dnevnim probnim rokom danas!" hreflang="hr" onover-preload="1"> API je popis naredbi koje jedan softver može slati drugome. Zahvaljujući… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/upravljanje-naplatama/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Billing management - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/4a101f4a405bfb6ec7933766a7aaa833/Billing-management.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="142"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-upravljanje-naplatama"><a href="https://www.liveagent.hr/funkcionalnosti/upravljanje-naplatama/" title="Upravljajte naplatama i računima učinkovito uz LiveAgent softver! Automatizirajte zadatke, integrirajte se s 2Checkout za prilagođene račune i povrate, te iskoristite brzi chat widget za e-trgovinu. Isprobajte besplatno 14 dana i optimizirajte svoje poslovanje!" hreflang="hr" onover-preload="1">Upravljanje naplatama</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/upravljanje-naplatama/" title="Upravljajte naplatama i računima učinkovito uz LiveAgent softver! Automatizirajte zadatke, integrirajte se s 2Checkout za prilagođene račune i povrate, te iskoristite brzi chat widget za e-trgovinu. Isprobajte besplatno 14 dana i optimizirajte svoje poslovanje!" hreflang="hr" onover-preload="1"> LiveAgent je softver službe za korisnike s višestrukim mogućnostima koje vam… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/alati-za-suradnju/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Collaboration tools - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/b91ddb3ea32297e2ca04d7ac6aaed5e1/Collaboration-tools.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="143"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-alati-za-suradnju"><a href="https://www.liveagent.hr/funkcionalnosti/alati-za-suradnju/" title="Alati za suradnju omogućuju članovima tima komunikaciju, rješavanje problema, dijeljenje te zajednički rad; jednostavnije i učinkovitije." hreflang="hr" onover-preload="1">Alati za suradnju</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/alati-za-suradnju/" title="Alati za suradnju omogućuju članovima tima komunikaciju, rješavanje problema, dijeljenje te zajednički rad; jednostavnije i učinkovitije." hreflang="hr" onover-preload="1"> Integrirajte Slack za primanje trenutačnih obavijesti o novim zahtjevima za podršku. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/cms/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/54f6426ef161f53e4f2d1eea9bca86ec/CMS-Feature.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="144"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-cms"><a href="https://www.liveagent.hr/funkcionalnosti/cms/" title="Discover how LiveAgent's powerful CMS integration tools can enhance your website's content management and customer engagement. Easily connect with popular platforms like WordPress, Squarespace, and Drupal, and try out our features with a free trial—no credit card required!" hreflang="hr" onover-preload="1">CMS</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/cms/" title="Discover how LiveAgent's powerful CMS integration tools can enhance your website's content management and customer engagement. Easily connect with popular platforms like WordPress, Squarespace, and Drupal, and try out our features with a free trial—no credit card required!" hreflang="hr" onover-preload="1"> LiveAgent se integrira sa sustavima WordPress, SquareSpace i Drupal. Gumbi za… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="all-inclusive" data-collections="featured" data-size="start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/integracija-racunalne-telefonije/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/e4eee769b49b29b63c80d991ee48cd8b/integration.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="145"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-integracija-ra-unalne-telefonije"><a href="https://www.liveagent.hr/funkcionalnosti/integracija-racunalne-telefonije/" title="CTI je ključan za učinkovito upravljanje pozivima u poslovanju. Otkrijte njegove prednosti i funkcionalnosti u integraciji računalne telefonije." hreflang="hr" onover-preload="1">Integracija računalne telefonije</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/integracija-racunalne-telefonije/" title="CTI je ključan za učinkovito upravljanje pozivima u poslovanju. Otkrijte njegove prednosti i funkcionalnosti u integraciji računalne telefonije." hreflang="hr" onover-preload="1"> Što je CTI? Integracija računalne telefonije ili CTI je softver koji… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/crm/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="CRM - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/4f8bc59715e1236465e9fb3af5085efe/CRM.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="146"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-crm"><a href="https://www.liveagent.hr/funkcionalnosti/crm/" title="Upravljajte odnosima sa svojim kupcima pomoću LiveAgent CRM alata i podiginite ih na višu razinu pomoću integracija po vašem izboru." hreflang="hr" onover-preload="1">CRM</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/crm/" title="Upravljajte odnosima sa svojim kupcima pomoću LiveAgent CRM alata i podiginite ih na višu razinu pomoću integracija po vašem izboru." hreflang="hr" onover-preload="1"> LiveAgent može pohranjivati i organizirati vaše korisničke informacije i zapise. Može… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/e-trgovina/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="eCommerce - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/91c9b61220227364c639b0d3b3b4b348/eCommerce.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="147"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-e-trgovina"><a href="https://www.liveagent.hr/funkcionalnosti/e-trgovina/" title="Pretvorite posjetitelje web stranice u korisnike koji plaćaju pomoću LiveAgent mogućnosti za e-trgovinu. Naš je widget za čavrljanje uživo jednostavan za korištenje i ostvaruje rezultate." hreflang="hr" onover-preload="1">e-trgovina</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/e-trgovina/" title="Pretvorite posjetitelje web stranice u korisnike koji plaćaju pomoću LiveAgent mogućnosti za e-trgovinu. Naš je widget za čavrljanje uživo jednostavan za korištenje i ostvaruje rezultate." hreflang="hr" onover-preload="1"> LiveAgent vam može pomoći podići na višu razinu web stranicu vaše… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="free ticket ticket-chat all-inclusive" data-collections="featured" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/marketing-preko-e-poste/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Email marketing - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/75a351b98cabb9bc141368a3bb9d563a/Email-marketing.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="148"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-marketing-preko-e-po-te"><a href="https://www.liveagent.hr/funkcionalnosti/marketing-preko-e-poste/" title="Povećajte prodaju i poboljšajte podršku uz LiveAgent alate za marketing putem e-pošte. Isprobajte besplatno bez obaveza!" hreflang="hr" onover-preload="1">Marketing preko e-pošte</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/marketing-preko-e-poste/" title="Povećajte prodaju i poboljšajte podršku uz LiveAgent alate za marketing putem e-pošte. Isprobajte besplatno bez obaveza!" hreflang="hr" onover-preload="1"> LiveAgent je pravi alat za marketing preko e-pošte, sa značajkama koje… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive extensions" data-collections="featured popular" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/dodaci-za-migraciju/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Migration plugins - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/a22d1f6680058d7f61c47caf84e7b826/Migration-plugins.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="149"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-dodaci-za-migraciju"><a href="https://www.liveagent.hr/funkcionalnosti/dodaci-za-migraciju/" title="Prebacivanje na LiveAgent jednostavno je pomoću dodataka za migraciju. Dodaci za migraciju prenose Vaše podatke iz vašeg prethodnog rješenja u LiveAgent bez dodatnih poteškoća." hreflang="hr" onover-preload="1">Dodaci za migraciju</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/dodaci-za-migraciju/" title="Prebacivanje na LiveAgent jednostavno je pomoću dodataka za migraciju. Dodaci za migraciju prenose Vaše podatke iz vašeg prethodnog rješenja u LiveAgent bez dodatnih poteškoća." hreflang="hr" onover-preload="1"> Dodaci za migraciju pomažu Vam u prenošenju svih podataka iz prethodnog… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive" data-collections="featured" data-size="enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/upravljanje-projektima/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Project management - icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/f902b9064ce74e73b84d4cd4a0d70ba9/Project-management.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="150"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-upravljanje-projektima"><a href="https://www.liveagent.hr/funkcionalnosti/upravljanje-projektima/" title="Otkrijte kako LiveAgent integracija s ProjectManager.com olakšava upravljanje projektima, omogućava suradnju s timom i kreiranje zadataka ili projekata izravno putem vaše upravljačke ploče. Isprobajte besplatno i unaprijedite učinkovitost rada." hreflang="hr" onover-preload="1">Upravljanje projektima</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/upravljanje-projektima/" title="Otkrijte kako LiveAgent integracija s ProjectManager.com olakšava upravljanje projektima, omogućava suradnju s timom i kreiranje zadataka ili projekata izravno putem vaše upravljačke ploče. Isprobajte besplatno i unaprijedite učinkovitost rada." hreflang="hr" onover-preload="1"> Integrirajte alate za upravljanje projektima s LiveAgent-om. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive extensions" data-collections="featured" data-size="start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/slack/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="slack icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/add09e0cc05dedf4fcbdc95fc0b29dc0/slack-icon-1.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="151"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-slack-obavijesti"><a href="https://www.liveagent.hr/funkcionalnosti/slack/" title="LiveAgent vam olakšava da pratite svoje zahtjeve za podršku putem Slack obavijesti. Integracija LiveAgent-a sa Slackom vam omogućava da vidite što se događa." hreflang="hr" onover-preload="1">Slack obavijesti</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/slack/" title="LiveAgent vam olakšava da pratite svoje zahtjeve za podršku putem Slack obavijesti. Integracija LiveAgent-a sa Slackom vam omogućava da vidite što se događa." hreflang="hr" onover-preload="1"> LiveAgent vam olakšava da pratite svoje zahtjeve za podršku putem Slack… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features integracije integrations" style="order:9;" data-plan="ticket ticket-chat all-inclusive" data-collections="popular" data-size="individuals start-ups smbs enterprise" data-category="integracije" data-href="https://www.liveagent.hr/funkcionalnosti/zapier/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/integrations_item_bg.jpg"> <div class="Category__item__header__image"> <img width="50" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="Zapier logo" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/322129088da506d5674da259771b4192/Zapier.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="152"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Integracije</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-zapier"><a href="https://www.liveagent.hr/funkcionalnosti/zapier/" title="Integrirajte svoje omiljene aplikacije s LiveAgent-om pomoću usluge Zapier. Zapier vam omogućava spajanje na velik broj aplikacija bez kompliciranih instalacija." hreflang="hr" onover-preload="1">Zapier</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/zapier/" title="Integrirajte svoje omiljene aplikacije s LiveAgent-om pomoću usluge Zapier. Zapier vam omogućava spajanje na velik broj aplikacija bez kompliciranih instalacija." hreflang="hr" onover-preload="1"> Zapier vam omogućava integraciju mnogih aplikacija, integracija i softvera s LiveAgent-om.… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--features ai-hr ai" style="order:9;" data-plan="ticket-chat all-inclusive enterprise" data-collections="new" data-size="individuals start-ups smbs enterprise" data-category="ai-hr" data-href="https://www.liveagent.hr/funkcionalnosti/ui-asistent/" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ai_pillar.png"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/features/archive/ai_item_bg.jpg"> <div class="Category__item__header__image"> <img width="51" height="50" class="attachment-archive_thumbnail size-archive_thumbnail wp-post-image" alt="AI Assistant Icon" decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/093a37044ace2f89ccf5d9549d2ba856/ai-assistant-icon.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="153"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">AI</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ui-asistent-za-odgovore"><a href="https://www.liveagent.hr/funkcionalnosti/ui-asistent/" title="Poboljšajte korisničku podršku uz LiveAgent-ov UI asistent za odgovore. Brži odgovori, veća produktivnost! Isprobajte besplatno." hreflang="hr" onover-preload="1">UI asistent za odgovore</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.liveagent.hr/funkcionalnosti/ui-asistent/" title="Poboljšajte korisničku podršku uz LiveAgent-ov UI asistent za odgovore. Brži odgovori, veća produktivnost! Isprobajte besplatno." hreflang="hr" onover-preload="1"> Učinkovita komunikacija s kupcima ključ je uspjeha vašeg poslovanja. UI asistent… </a> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Dogovorite demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/nagrade/" title="Capterra" hreflang="hr" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="154"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="G2 Crowd" hreflang="hr" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="155"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="GetApp" hreflang="hr" onover-preload="1"> <img alt="GetApp" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_getapp.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="156"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> </ul> </div> <div class="GoodHands__image"> <picture><img alt="Dogovorite demo" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/goodhands_image.png?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="157"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-19 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="158">LiveAgent</div><div class="menu-footer-top-liveagent-croatian-container"><ul id="menu-footer-top-liveagent-croatian" class="menu"><li id="menu-item-932478"><a href="https://www.liveagent.hr/cjenik/" urlslab_href_old="/cijene/" title="LiveAgent nudi planove koji počinju od 15 $ po agentu mjesečno i uključuju tiketiranje putem e-pošte, značajku chata uživo, bazu znanja i još mnogo toga. Cijeli paket dostupan je za 69 $ po agentu mjesečno." hreflang="hr" onover-preload="1">Plaćanje</a></li> <li id="menu-item-743499"><a href="https://www.liveagent.hr/funkcionalnosti/" aria-current="page" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr">Funkcionalnosti</a></li> <li id="menu-item-743500"><a href="https://www.liveagent.hr/integracije/" title="Maksimizirajte korisničko iskustvo s LiveAgent integracijama i proširite funkcionalnosti vašeg podrškog softvera jednostavno i učinkovito!" hreflang="hr" onover-preload="1">Integracije</a></li> <li id="menu-item-400556"><a href="https://www.liveagent.hr/alternative/" title="Izvrsna korisnička usluga započinje usporedbom određenih help desk softvera. Isprobajte LiveAgent s 14-dnevnim besplatnim probnim razdobljem. Izgradite odnose i povećajte prodaju." hreflang="hr" onover-preload="1">Alternative</a></li> <li id="menu-item-818024"><a href="https://www.liveagent.hr/obilazak-2/" urlslab_href_old="/obilazak/" title="Upoznajte se s LiveAgent-om i otkrijte sve nevjerojatne alate i značajke u našoj višekanalnoj help desk aplikaciji. Isprobajte ga danas i poboljšajte svoju korisničku uslugu." hreflang="hr" onover-preload="1">Obilazak</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-21 widget_nav_menu"><div class="Footer__top__column__title h5">Podrška</div><div class="menu-footer-top-support-croatian-container"><ul id="menu-footer-top-support-croatian" class="menu"><li id="menu-item-400565"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podršku</a></li> <li id="menu-item-400569"><a href="https://www.liveagent.hr/migracija/" title="Migrirajte svoje podatke na LiveAgent jednostavno i bez stresa uz pomoć naših unaprijed napravljenih dodataka ili uz podršku naših tehničkih stručnjaka. Iskoristite besplatni probni period od 14 ili 30 dana i otkrijte sve prednosti našeg sveobuhvatnog softvera za korisničku podršku. Uživajte u briljantnoj službi za korisnike, značajnim uštedama i podršci na 43 jezika. Pridružite se tisućama zadovoljnih korisnika i unaprijedite svoj proces podrške već danas!" hreflang="hr" onover-preload="1">Prebacivanje podataka</a></li> <li id="menu-item-400570"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Status sustava</a></li> <li id="menu-item-400571"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Zapis izmjena</a></li> <li id="menu-item-400574"><a href="https://www.liveagent.hr/zahtjev-za-ponudu/" title="Potrebni su vam konkretni odgovori na vaša konkretna pitanja u vezi s našim softverom? Kontaktirajte nas i izravno ćemo vam se javiti s odgovorima." hreflang="hr" onover-preload="1">Zahtjev za prijedlog</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-22 widget_nav_menu"><div class="Footer__top__column__title h5">Poduzeće</div><div class="menu-footer-top-company-croatian-container"><ul id="menu-footer-top-company-croatian" class="menu"><li id="menu-item-453624"><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title="LiveAgent je originalni softver korisničke podrške koji je razvila tvrtka Quality Unit. Osnivači su shvatili da je komunikacija s klijentima često neefikasna te su odlučili razviti supersposobni alat korisničke podrške s live chatom, tiketingom i drugim mogućnostima. Danas, LiveAgent služi preko 150 milijuna korisnika i preko 40.000 poduzeća diljem svijeta. Tvrtka teži tome da ponudi inovativan alat koji nastavlja evoluirati u skladu s potrebama klijenata, dok je misija da stvori funkcionalan, cjenovno prihvatljiv i koristan softver. Vizija tvrtke je da smjesti korisničku podršku u centar svakog posla te da odlična korisnička služba postane standardna praksa." hreflang="hr" onover-preload="1">O nama</a></li> <li id="menu-item-400492"><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1">Nagrade & certifikati</a></li> <li id="menu-item-743432"><a href="https://www.liveagent.hr/price-o-uspjehu/" title="Softver LiveAgent nudi mogućnosti za upravljanje emailovima, podršku, telefonsku podršku, pozivni centar i upravljanje pritužbama. Također nudi mogućnosti integracija, podršku i blog te izradu akademija i Predložaka. LiveAgent nudi i korisničku službu, VoIP partnerstvo i affiliate program. Sva prava pridržana © 2004-2023 Quality Unit, LLC." hreflang="hr" onover-preload="1">Recenzije korisnika</a></li> <li id="menu-item-400494"><a href="/integracije#voip-partneri/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="hr" onover-preload="1">VoIP partneri</a></li> <li id="menu-item-400497"><a href="https://www.liveagent.hr/affiliate-program/" title="Pridružite se LiveAgent-ovom affiliate programu i ostvarite izvješća o prodaji, prometu i izvedbi u stvarnom vremenu. Unaprijedite korisničku podršku uz naš višekanalni help desk softver. Počnite zarađivati već danas!" hreflang="hr" onover-preload="1">Affiliate program</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-23 widget_nav_menu"><div class="Footer__top__column__title h5">Naučite</div><div class="menu-footer-top-learn-croatian-container"><ul id="menu-footer-top-learn-croatian" class="menu"><li id="menu-item-400529"><a href="/blog/" title="Otkrijte najnovije vijesti i savjete o korisničkoj podršci s fokusom na help desk softver i zadovoljstvo kupaca. Naučite kako izgraditi bazu vjernih klijenata i održati svoj tim produktivnim uz LiveAgent. Pridružite se našoj zajednici zadovoljnih korisnika i unaprijedite svoju korisničku podršku." hreflang="hr" onover-preload="1">Blog</a></li> <li id="menu-item-743465"><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hr" onover-preload="1">Rječnik</a></li> <li id="menu-item-743473"><a href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1">Akademija</a></li> <li id="menu-item-743476"><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci</a></li> <li id="menu-item-400538"><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte svoju vještinu tipkanja s LiveAgent-ovim besplatnim testom tipkanja. Saznajte koliko brzo tipkate u roku od nekoliko minuta i besplatno vježbajte kako biste napredovali." hreflang="hr" onover-preload="1">Test tipkanja</a></li> <li id="menu-item-743477"><a href="https://www.liveagent.hr/kalkulator-troskova/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Kalkulator troškova</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-156 widget_nav_menu"><div class="Footer__top__column__title h5">Popularno</div><div class="menu-footer-top-popular-croatian-container"><ul id="menu-footer-top-popular-croatian" class="menu"><li id="menu-item-743501"><a href="https://www.liveagent.hr/softver-korisnicke-sluzbe/" title="Izbor softvera korisničke službe za najkorištenije platforme na tržištu. Izaberite idealni i podignite svoju korisničku službu u zvijezde." hreflang="hr" onover-preload="1">Softver za korisničku službu</a></li> <li id="menu-item-743502"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP telefonski sustavi</a></li> <li id="menu-item-743503"><a href="https://www.liveagent.hr/samoposluzni-softver/" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr" onover-preload="1">Samoposlužni softver</a></li> <li id="menu-item-743504"><a href="https://www.liveagent.hr/softver-dolazni-poziv-call-centar/" title="Otkrijte kako LiveAgent softver za dolazne pozive pomaže tvrtkama da poboljšaju korisničko iskustvo i povećaju prodaju pomoću IVR tehnologije, pametnog usmjeravanja poziva i integriranog video chata. Uživajte u neograničenom snimanju poziva i detaljnoj analitici za optimizaciju vašeg call centra." hreflang="hr" onover-preload="1">Softver pozivnog centra za dolazne pozive</a></li> <li id="menu-item-743505"><a href="https://www.liveagent.hr/sustav-za-upravljanje-prituzbama-klijenata/" title="Sustav za upravljanje pritužbama klijenata pruža kompaktno help desk rješenje koje pojednostavljuje vaše komunikacijske kanale. Pronađite najbolji sustav na tržištu za vaše poduzeće." hreflang="hr" onover-preload="1">Sustav za upravljanje pritužbama</a></li> <li id="menu-item-743506"><a href="https://www.liveagent.hr/blog/najbolji-softver-klijentski-portal/" title="Otkrijte 25 najboljih softvera za klijentski portal koji poboljšavaju komunikaciju, suradnju i korisničku uslugu. Saznajte kako povećati odaziv i odanost klijenata te izgraditi klijento-centrični pristup. Posjetite našu stranicu i pronađite savršeno rješenje za vaše poslovanje!" hreflang="hr" onover-preload="1">Softver za korisnički portal</a></li> <li id="menu-item-743507"><a href="https://www.liveagent.hr/softver-za-upravljanje-emailovima/" title="Efikasnije upravljajte velikom količinom e-mailova sa softverom za upravljanje emailovima. 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}); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Contact Us</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Contact form</span> <img class="ContactUs__icon" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; 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I am contacting you from https://www.liveagent.hr/funkcionalnosti/ui-asistent/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="167"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live Chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Molimo prihvatite naše kolačiće prije nego započnemo chat.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="168"> <span class="fakeChatButton__msg">Molimo prihvatite naše kolačiće prije nego započnemo chat.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="169"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! 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