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Ask a Librarian
<!DOCTYPE html> <html > <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <title>Ask a Librarian</title> <meta name="description" content="customer support platform"> <meta name="keywords" content="osTicket, Customer support system, support ticket system"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no"> <link rel="stylesheet" href="/css/osticket.css?19292ad" media="screen"/> <link rel="stylesheet" href="/assets/default/css/theme.css?19292ad" media="screen"/> <link rel="stylesheet" href="/assets/default/css/print.css?19292ad" media="print"/> <link rel="stylesheet" href="/scp/css/typeahead.css?19292ad" media="screen" /> <link type="text/css" href="/css/ui-lightness/jquery-ui-1.10.3.custom.min.css?19292ad" rel="stylesheet" media="screen" /> <link rel="stylesheet" href="/css/thread.css?19292ad" media="screen"/> <link rel="stylesheet" href="/css/redactor.css?19292ad" media="screen"/> <link type="text/css" rel="stylesheet" href="/css/font-awesome.min.css?19292ad"/> <link type="text/css" rel="stylesheet" href="/css/flags.css?19292ad"/> <link type="text/css" rel="stylesheet" href="/css/rtl.css?19292ad"/> <script type="text/javascript" src="/js/jquery-1.8.3.min.js?19292ad"></script> <script type="text/javascript" src="/js/jquery-ui-1.10.3.custom.min.js?19292ad"></script> <script src="/js/osticket.js?19292ad"></script> <script type="text/javascript" src="/js/filedrop.field.js?19292ad"></script> <script type="text/javascript" src="/js/jquery.multiselect.min.js?19292ad"></script> <script src="/scp/js/bootstrap-typeahead.js?19292ad"></script> <script type="text/javascript" src="/js/redactor.min.js?19292ad"></script> <script type="text/javascript" src="/js/redactor-osticket.js?19292ad"></script> <script type="text/javascript" src="/js/redactor-fonts.js?19292ad"></script> <link rel="shortcut icon" type="image/png" href="assets/default/images/logos/fav.ico"/> <meta name="csrf_token" content="906d6fd410a3004826b072ffbc3e7dd3a73ef02c" /> </head> <body> <div id="container"> <div id="header"> <div class="pull-right flush-right"> <p> </p> <p> <a class="flag flag-gr" href="?&lang=el_gr" title="螘位位畏谓喂魏维 (螘位位维未伪) (Greek (Greece))"> </a> <a class="flag flag-us" href="?&lang=en_us" title="English (United States)"> </a> </p> </div> <a class="pull-left" id="logo" href="/index.php" title="Support Center" style="display:inline-block;width:100%"> <span class="valign-helper"></span> <!-- <img src="/logo.php" border=0 alt="HelpDesk central"> --> <img src="assets/default/images/logos/ntua-eng.png"> <img src="assets/default/images/logos/logo-main-eng.png" style="float:right;padding-right:65px;"> </a> </div> <div class="clear"></div> <ul id="nav" class="flush-left"> <li><a class=" home" href="/index.php">Support Center Home</a></li> <li><a class="active new" href="/open.php">Open a New Ticket</a></li> <li><a class=" status" href="/view.php">Check Ticket Status</a></li> </ul> <div id="content"> <h1>Open a New Ticket</h1> <p>Please fill in the form below to open a new ticket.</p> <form id="ticketForm" method="post" action="open.php" enctype="multipart/form-data"> <input type="hidden" name="__CSRFToken__" value="906d6fd410a3004826b072ffbc3e7dd3a73ef02c" /> <input type="hidden" name="a" value="open"> <table width="800" cellpadding="1" cellspacing="0" border="0"> <tbody> <tr> <td class="required">Help Topic:</td> <td> <!-- <select id="topicId" name="topicId" onchange="javascript: var data = $(':input[name]', '#dynamic-form').serialize(); $.ajax( 'ajax.php/form/help-topic/' + this.value, { data: data, dataType: 'json', success: function(json) { $('#dynamic-form').empty().append(json.html); $(document.head).append(json.media); } });"> --> <!-- <option value="" selected="selected">— Select a Help Topic —</option> --> <select name="topicId" style="width: 90%;"> <option value='59'>螕蔚谓喂魏苇蟼 蟺位畏蟻慰蠁慰蟻委蔚蟼 螙蠅纬蟻维蠁慰蠀 (围蟻萎蟽畏 蟿畏蟼 螔喂尾/魏畏蟼) / General information (Zografou Library)</option> <option value='60'>螕蔚谓喂魏苇蟼 蟺位畏蟻慰蠁慰蟻委蔚蟼 螤伪蟿畏蟽委蠅谓 (围蟻萎蟽畏 蟿畏蟼 螔喂尾/魏畏蟼) / General information (Patision Library)</option> <option value='61'>螒谓伪味萎蟿畏蟽畏 蠀位喂魏慰蠉 / 螘蟺喂蟽蟿畏渭慰谓喂魏萎 蟺位畏蟻慰蠁蠈蟻畏蟽畏 / Material search / Scientific information</option> <option value='62'>螖伪谓蔚喂蟽渭蠈蟼 / Library Loan Service</option> <option value='63'>螖喂伪未伪谓蔚喂蟽渭蠈蟼 / Inter-Library Loan Service</option> <option value='64'>螘蠉未慰尉慰蟼 / Evdoxos Textbooks</option> <option value='65'>螖蠅蟻蔚苇蟼 / Material Donation Service</option> <option value='66'>螚位蔚魏蟿蟻慰谓喂魏苇蟼 蟺畏纬苇蟼 / Electronic Resourses</option> <option value='67'>螜未蟻蠀渭伪蟿喂魏蠈 伪蟺慰胃蔚蟿萎蟻喂慰 螘螠螤 (螖喂伪位苇尉蔚喂蟼, 螖喂蟺位蠅渭伪蟿喂魏苇蟼, 螠蔚蟿伪蟺蟿蠀蠂喂伪魏苇蟼 & 螖喂未伪魏蟿慰蟻喂魏苇蟼 蔚蟻纬伪蟽委蔚蟼) / Institutional repository</option> <option value='68'>螘魏蟺伪委未蔚蠀蟽畏 蠂蟻畏蟽蟿蠋谓 - 螢蔚谓伪纬萎蟽蔚喂蟼 / Users Training - Guided Tours</option> <option value='69'>螘魏蟺伪喂未蔚蠀蟿喂魏维 蟽蔚渭喂谓维蟻喂伪 蟺位畏蟻慰蠁慰蟻喂伪魏萎蟼 蟺伪喂未蔚委伪蟼 / Information Literacy Workshops</option> </select> <!-- </select> --> <font class="error">* </font> </td> </tr> <tr><td colspan="2"><hr /> <div class="form-header" style="margin-bottom:0.5em"> <h3>Contact Form</h3> <em></em> </div> </td></tr> <tr> <td><label for="6f9f8b88701c7551" class="required"> Email:</label></td><td> <span style="display:inline-block"> <input type="text" id="_6f9f8b88701c7551" size="40" maxlength="64" placeholder="" name="6f9f8b88701c7551" value=""/> </span> <font class="error">*</font> </td> </tr> <tr> <td><label for="8dd87496a8c40abd" class="required"> Fullname:</label></td><td> <span style="display:inline-block"> <input type="text" id="_8dd87496a8c40abd" size="40" maxlength="64" placeholder="" name="8dd87496a8c40abd" value=""/> </span> <font class="error">*</font> </td> </tr> <tr> <td><label for="f06f97c22ccbfa37" class=""> Phone:</label></td><td> <input id="_f06f97c22ccbfa37" type="text" name="f06f97c22ccbfa37" value=""/> </td> </tr> </tbody> <tbody id="dynamic-form"> </tbody> <tbody> <tr><td colspan="2"><hr /> <div class="form-header" style="margin-bottom:0.5em"> <h3>Request Info</h3> <em></em> </div> </td></tr> <tr> <td><label for="931abf58f9295033" class="required"> User category:</label></td><td> <select name="931abf58f9295033[]" id="_931abf58f9295033" data-prompt="Select" > <option value="1" selected="selected">螖喂未伪魏蟿喂魏蠈 螤蟻慰蟽蠅蟺喂魏蠈 / Academic Staff</option> <option value="2" >螖喂慰喂魏畏蟿喂魏蠈 螤蟻慰蟽蠅蟺喂魏蠈 / Administrative Staff</option> <option value="3" >螘蟻蔚蠀谓畏蟿喂魏蠈 螤蟻慰蟽蠅蟺喂魏蠈 / Researchers</option> <option value="4" >螤蟻慰蟺蟿蠀蠂喂伪魏慰委 桅慰喂蟿畏蟿苇蟼 / Undergraduate students</option> <option value="5" >违蟺慰蠄萎蠁喂慰喂 螖喂未维魏蟿慰蟻蔚蟼 / Phd Students</option> <option value="6" >螠蔚蟿伪蟺蟿蠀蠂喂伪魏慰委 桅慰喂蟿畏蟿苇蟼 / Postgraduate students</option> <option value="7" >螁位位伪 渭苇位畏 蟿慰蠀 螜未蟻蠉渭伪蟿慰蟼 / Other members of the Institution</option> <option value="8" >螘蟺喂蟽魏苇蟺蟿蔚蟼 维位位蠅谓 螜未蟻蠀渭维蟿蠅谓 / Guests of other Institutions</option> <option value="9" >螘尉蠅蟿蔚蟻喂魏慰委 围蟻萎蟽蟿蔚蟼 / External Users</option> </select> <font class="error">*</font> </td> </tr> <tr> <td><label for="cf518b6553d07bf8" class=""> <tr> <td><label for="6ba01d64288a46b7" class="required"> Request Title:</label></td><td> <span style="display:inline-block"> <input type="text" id="_6ba01d64288a46b7" size="40" maxlength="50" placeholder="" name="6ba01d64288a46b7" value=""/> </span> <font class="error">*</font> </td> </tr> <tr> <td colspan="2"> <div style="margin-bottom:0.5em;margin-top:0.5em"><strong> </strong>:</div> <textarea style="width:100%;" name="message" placeholder="韦慰 渭苇纬喂蟽蟿慰 渭苇纬蔚胃慰蟼 伪蟻蠂蔚委慰蠀 蔚委谓伪喂 蟿伪 2 螠螔 魏伪喂 蟽蠀谓慰位喂魏维 渭蟺慰蟻蔚委蟿蔚 谓伪 蔚蟺喂位苇尉蔚蟿蔚 渭苇蠂蟻喂 魏伪喂 3 伪蟻蠂蔚委伪. 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