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class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e0500fdf-b128-45d6-93b4-b062a202b657" data-event="clicked" data-uuid="e0500fdf-b1-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Développeurs </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" data-event="clicked" data-uuid="c014fb24-37-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Product Owners </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" data-event="clicked" data-uuid="3d19a5a4-95-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Professionnels de l'informatique </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" data-event="clicked" data-uuid="e3ef4fba-ad-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Équipes métier </button> <button class="tab-button " data-navlinkid="nav-link-22d568a6-9ff4-4125-bc6b-05c6e1965a64" data-tabid="tab-7d0e41e0-832f-4327-9102-52887f676ce2" data-event="clicked" data-uuid="7d0e41e0-83-tab-butotn" data-event-component="linkButton" data-event-container="globalNav-tab-button" data-schema-version="1" > Équipes de direction </button> <div class="link-in-dropdown"> <a class="easy-link-arrow" href="/fr/software" data-event="clicked" data-uuid="7d0e41e0-83" data-event-component="linkButton" data-event-container="globalNav-tab-link-in-dropdown" data-schema-version="1" > Voir tous les produits </a> </div> </div> <div class="tab-content-area globalNav cols-6"> <div id="tab-d3062495-a1fa-455d-af4a-1deb514d7223" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> En vedette </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="866c24d9-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a15115f1" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="561b5cff-b0" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="c58719b2" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="94838acb-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="402ab225" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between hide-all component--block" style="margin:4px 0;padding:0;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="1cf0174b-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="6069d7e9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/rovo" class="component--block__link" data-event="clicked" data-uuid="154e84e5-f5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1a28c744" alt="Icône Rovo" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn-bfldr.atlassian.com/K3MHR9G8/at/k5xhw8hpqxghzb55nfktt4/logo-light_Rovo_mark_brand_RGB.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Rovo <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Libérez tout le potentiel des connaissances de votre entreprise</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="44176d6a-9a" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="61053761" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="a182ac56-4e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="659f8f31" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="50063449-6b" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="58aaa51d" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="6ee54a1e-1e" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="e12ac81c" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e0500fdf-b128-45d6-93b4-b062a202b657" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Développeurs </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="676acbb3-62" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="29306f11" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/bitbucket" class="component--block__link" data-event="clicked" data-uuid="c33432cf-d2" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="04091352" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Bitbucket.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Bitbucket </h3> <p>Dépôts de code collaboratifs</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/compass" class="component--block__link" data-event="clicked" data-uuid="b189cc6c-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="461b52ba" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Compass.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Compass <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Optimisez les performances logicielles</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-c014fb24-377d-4a31-89c4-6071c19f8a95" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Product Owners </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="290c4dc3-76" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a76bb88f" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="6ce391a6-10" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="50f44221" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira/product-discovery" class="component--block__link" data-event="clicked" data-uuid="b6e816c2-90" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="38733354" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Product-Discovery.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Product Discovery <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Capturez et priorisez les idées</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-3d19a5a4-952c-4fb1-9f13-7892fa162cec" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Professionnels de l'informatique </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira/service-management" class="component--block__link" data-event="clicked" data-uuid="1c45f049-49" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="74cb2c5b" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira-Service-Management.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management </h3> <p>Fourniture de services haute vélocité</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/guard" class="component--block__link" data-event="clicked" data-uuid="923a9b01-40" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="cd74c518" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Guard.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guard <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Sécurité du cloud renforcée</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-e3ef4fba-ad10-4f84-af12-2f6f6d1efd67" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes métier </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="13474f83-26" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="1ef222e7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/confluence" class="component--block__link" data-event="clicked" data-uuid="4b6d0074-94" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="5dc02e14" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Confluence.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Confluence </h3> <p>Les connaissances réunies en un seul endroit</p> </div> </div> </a> </div> <div class="component alignContentStretch alignItemsStretch justifyStart noWrap no s0 between component--block" style="margin:4px 0;padding:0;:;" > <a href="https://trello.com/home" class="component--block__link" data-event="clicked" data-uuid="05036e06-dd" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="f5faeacd" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Trello.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Trello </h3> <p>Organisation et visualisation du travail</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0;padding:0;" > <a href="/fr/software/loom" class="component--block__link" data-event="clicked" data-uuid="c3dcae40-95" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="4d83dea7" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Loom.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Loom <span class="lozenge blue200 text-adg4secondarynavy">NOUVEAU</span> </h3> <p>Mises à jour vidéo rapides et asynchrones</p> </div> </div> </a> </div> </div> </div> </div> <div id="tab-7d0e41e0-832f-4327-9102-52887f676ce2" class="singular-tab-content "> <h5 class="mobile-title eyebrows"> Équipes de direction </h5> <div class="component component--block products-tab-contents nav-two-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStart justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="/fr/software/jira" class="component--block__link" data-event="clicked" data-uuid="3c258fc0-fc" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img id="a891fdc9" alt="" class="component__image" style="width:44px;height:44px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/prod-icon-Jira.svg" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right compact"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira </h3> <p>Gestion de projet flexible</p> </div> </div> </a> </div> <div class="component s0 between component--block" style="margin:4px 0 ;padding:0;" > <a href="https://loom.com" class="component--block__link" data-event="clicked" data-uuid="21331073-0f" 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justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block team-card" style="margin:0;" > <a href="/fr/teams/software-development" class="component--block__link" data-event="clicked" data-uuid="f708e77a-a5" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="90d05cb9" alt="" class="component__image xs-compact-bottom xs-none-top" style="width:28px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-software.svg" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Logiciels </h3> <p>Livrez plus rapidement des logiciels innovants de haute qualité</p> </div> </div> <div class="component component--image 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d'assistance exceptionnels.</p> </div> </div> <div class="component component--image hoverable"> <img id="b459ac25" alt="" class="component__image" style="width:32px;height:28px;" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/nav-it-hover.svg" loading="lazy" /> </div> </a> </div> </div> </div> <div class="component component--block bottom-three-col" style="margin-top:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm component--block__background neutral100 has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block col-1" style="margin:0;" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > solution </h5> </div> <div class="component component--link-button "> <a href="/fr/solutions/work-management" data-event="clicked" data-uuid="b179f79d-e5" 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<div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Par taille d'équipe </h5> </div> <div class="component component--link-button "> <a href="/fr/enterprise" data-event="clicked" data-uuid="f56440e6-51" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Enterprise" data-label-english="Enterprise" class="component__link default " > Enterprise </a> </div> <div class="component component--link-button "> <a href="/fr/software/small-business" data-event="clicked" data-uuid="7515a7d2-b8" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Petite entreprise" data-label-english="Small business" class="component__link default " > Petite entreprise </a> </div> <div class="component component--link-button "> <a href="/fr/software/startups" data-event="clicked" data-uuid="7dd4032c-05" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Start-up" data-label-english="Startup" class="component__link default " > Start-up </a> </div> <div class="component component--link-button "> <a href="/fr/teams/nonprofits" data-event="clicked" data-uuid="ecd56900-50" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="À but non lucratif" data-label-english="Non-profit" class="component__link default " > À but non lucratif </a> </div> </div> <div class="component s0 between component--block col-1" > <div class="component component--heading"> <h5 class="fnt-wt font-wt-600 fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Par secteur </h5> </div> <div class="component component--link-button "> <a href="/fr/industries/retail" data-event="clicked" data-uuid="d1ccbcfe-58" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Commerce" data-label-english="Retail" class="component__link default " > Commerce </a> </div> <div class="component component--link-button "> <a href="/fr/industries/telecom" data-event="clicked" data-uuid="3c615ef5-97" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Télécommunications" data-label-english="Telecommunications" class="component__link default " > Télécommunications </a> </div> <div class="component component--link-button "> <a href="/fr/industries/professional-services" data-event="clicked" data-uuid="4926e993-46" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Services professionnels" data-label-english="Professional services" class="component__link default " > Services professionnels </a> </div> <div class="component component--link-button "> <a href="/fr/government" data-event="clicked" data-uuid="89d1956c-e2" data-event-component="linkButton" data-event-container="linkButton" 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7.77087 1.16425C7.35033 0.744243 6.6667 0.744243 6.24508 1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-why-atlassian" class="nav-link globalNav has-dropdown single adg4-nav-link-why-atlassian"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42" data-event="clicked" data-uuid="fa47bfda-a1-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Pourquoi Atlassian ? <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <div class="dropdown-content" id="nav-link-fa47bfda-a17c-48bb-b238-3fb7545b1e42"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area globalNav cols-1"> <div id="tab-94bac309-9300-4042-bafe-297e6188d84f" class="singular-tab-content active"> <h5 class="mobile-title eyebrows"> Pourquoi Atlassian ? </h5> <div class="component component--block nav-three-col" style="margin:0;" > <div class="intra-div flexRow alignContentStart alignItemsStretch justifyStart wrap no s0 between flexColSm has-border border-color- padding-24 padding-style-allSides allSides border-radius-default border-width-0"> <div class="component s0 between component--block" style="margin:0;" > <a href="https://marketplace.atlassian.com/" class="component--block__link" data-event="clicked" data-uuid="c9dc5872-ad" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Intégrations </h3> <p>Connectez des milliers d'apps à vos produits Atlassian</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/fr/customers" class="component--block__link" data-event="clicked" data-uuid="d7af88e4-e4" data-event-component="linkButton" data-event-container="block" data-schema-version="1" > <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Clients </h3> <p>Études de cas et témoignages client basés sur le travail d'équipe</p> </div> </a> </div> <div class="component s0 between component--block" style="margin:0;" > <a href="/fr/trust/compliance/resources/fedramp" class="component--block__link" data-event="clicked" data-uuid="214ef2f0-e9" 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8.0591 1.64416 8.00485 1.51351C7.9506 1.38286 7.87109 1.26418 7.77087 1.16425C7.35033 0.744243 6.6667 0.744243 6.24508 1.16425L0.315557 7.08742C0.120278 7.28171 0.00717735 7.54348 -0.00038147 7.81867V7.88005C0.00734234 8.15489 0.120439 8.41626 0.315557 8.61022L6.24508 14.5334C6.34523 14.6335 6.46415 14.713 6.59505 14.7672C6.72596 14.8213 6.86627 14.8492 7.00798 14.8492C7.14968 14.8492 7.28999 14.8213 7.4209 14.7672C7.5518 14.713 7.67072 14.6335 7.77087 14.5334Z" fill="#1868DB"/> </svg> Back </button> </div> </li> <li id="adg4-nav-link-enterprise" class="nav-link globalNav single adg4-nav-link-enterprise"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-c13c1778-a877-4684-b860-ceb576c29507" href="/fr/enterprise" data-event="clicked" data-uuid="c13c1778-a8-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" > Enterprise </a> </li> <li class="menu-spacer"></li> <li class="more-less menu-more 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xmlns="http://www.w3.org/2000/svg"> <path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path> </svg> </button> <div class="cta-dropdown-content" id="try-now-cta-link-desktop-dropdown"> <div class="dropdown-content-inner"> <div class="dropdown-content-loader"> <div class="atlas-style-simple-loader-medium"></div> </div> <div class="dropdown-content-panel"> <div class="component s0 between component--block product-link-block"> <a href="/fr/try/cloud/signup?bundle=jira-software&edition=free" id="highlightItem1__link" class="component--block__link" data-event="clicked" data-uuid="0703b6c2-3e-cta-desktop-product-link1" data-event-component="linkButton" data-event-container="globalNav-cta-desktop-product-link" data-schema-version="1" > <div class="component component--image-heading-textblock with-flex margin-default"> <div class="component__image component__image--left compact"> <img 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data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Automatisation des déploiements </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/frameworks/sre-vs-devops" data-event="clicked" data-uuid="eca2800c-f4-56664afc-3850-4fde-b3f5-543d9860d63e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> SRE et DevOps </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/devops-tools" data-event="clicked" data-uuid="eca2800c-f4-a95c4e02-4b3b-47ba-bcda-a8ffdee10f69" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Outils DevOps </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/devops-tools" data-event="clicked" data-uuid="eca2800c-f4-a95c4e02-4b3b-47ba-bcda-a8ffdee10f69-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/devops-tools/choose-devops-tools" data-event="clicked" data-uuid="eca2800c-f4-a6b0a56e-3f68-4294-bdeb-0d4a99d6d5a6" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Chaîne d'outils DevOps : principales considérations | Atlassian </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/devops-tools/devops-monitoring" data-event="clicked" data-uuid="eca2800c-f4-b6fbf1c4-51da-4a58-9d49-c275b8288f61" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> DevOps monitoring </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/devops-tools/devops-pipeline" data-event="clicked" data-uuid="eca2800c-f4-561bbe8c-4a23-419b-8e85-e16ea4d2482c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Pipeline DevOps </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/devops-tools/devsecops-tools" data-event="clicked" data-uuid="eca2800c-f4-b5a6e5db-994c-4899-aabd-f21fa8a499fe" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Outils DevSecOps </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/devops-tools/test-automation" data-event="clicked" data-uuid="eca2800c-f4-bc02e423-a54c-49fc-babc-5fce23c9828f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Test automation </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/devops-tools/cicd-tools" data-event="clicked" data-uuid="eca2800c-f4-66729d15-bfa9-4d8a-b6aa-e77ba7deca4d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Outils de CI/CD </a> </div> </div> </div> <h4>Tutoriels</h4> <div class=" microsite-nav-link "> <a href="/fr/devops/automation-tutorials" data-event="clicked" data-uuid="eca2800c-f4-9d6c1199-14e8-4947-994c-b4bf7522b5d3" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Automatisation </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/automation-tutorials" data-event="clicked" data-uuid="eca2800c-f4-9d6c1199-14e8-4947-994c-b4bf7522b5d3-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/automation-tutorials/jira-automation-rule-on-pullrequest-merge" data-event="clicked" data-uuid="eca2800c-f4-e16717cc-4713-434d-a62a-d022d2a391fe" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Règle de merge des pull requests </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/automation-tutorials/jira-automation-rule-to-transition-issues" data-event="clicked" data-uuid="eca2800c-f4-9c213eb3-bdba-42fa-998e-994ca8d9be95" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Règle pour changer l'état de tickets </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/automation-tutorials/jira-automation-rule-create-update-close-statuspage" data-event="clicked" data-uuid="eca2800c-f4-65405714-c635-446f-924f-932addb127c9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Règles de synchronisation automatique de Statuspage </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/automation-tutorials/jira-automation-rule-pullrequest-approval" data-event="clicked" data-uuid="eca2800c-f4-b91acb3d-5fc7-4fae-88ed-c427e09fe7c5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Règle d'approbation de pull requests </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/testing-tutorials" data-event="clicked" data-uuid="eca2800c-f4-0f260082-95a7-46a7-b4bf-d8e1f58e3ef5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Tests </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/testing-tutorials" data-event="clicked" data-uuid="eca2800c-f4-0f260082-95a7-46a7-b4bf-d8e1f58e3ef5-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/testing-tutorials/jira-xray-integration-trigger-automated-tests" data-event="clicked" data-uuid="eca2800c-f4-606eb33f-8c3a-417f-8346-b3a610c9f1b1" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tests automatisés dans Jira grâce à Xray </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/testing-tutorials/jira-xray-integration-manage-test-cases" data-event="clicked" data-uuid="eca2800c-f4-a7a95938-8114-433e-b640-47886446ec1e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Créer et gérer des scénarios de test grâce à Xray et Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/testing-tutorials/jira-mabl-automated-test" data-event="clicked" data-uuid="eca2800c-f4-0902df00-fa6f-4908-a971-5add7221ccaa" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Créer un ticket Jira à partir d'un test automatisé mabl </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/testing-tutorials/jira-zephyr-scale-testing" data-event="clicked" data-uuid="eca2800c-f4-bab775a6-8e01-498c-9bd0-304610a3a0eb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Suivez l'avancement de votre équipe dans Jira et Zephyr </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/security-tutorials" data-event="clicked" data-uuid="eca2800c-f4-a77a6736-f3cd-4689-a678-6a06c1244b28" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Sécurité </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/security-tutorials" data-event="clicked" data-uuid="eca2800c-f4-a77a6736-f3cd-4689-a678-6a06c1244b28-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/security-tutorials/jira-snyk-devsecops" data-event="clicked" data-uuid="eca2800c-f4-d8cadb5d-733f-47c0-89db-5a41b28f86de" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Comment Snyk et Bitbucket Cloud favorisent une approche DevSecOps </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/security-tutorials/bitbucket-pipelines-snyk" data-event="clicked" data-uuid="eca2800c-f4-5ee15a7b-f27b-4157-aa07-bb54ef33de22" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Adoptez l'approche DevSecOps grâce à Bitbucket Pipelines et Snyk Pipe </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/observability-tutorials" data-event="clicked" data-uuid="eca2800c-f4-bbd42f00-fab5-4936-8537-817f3f00633d" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Observabilité </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/observability-tutorials" data-event="clicked" data-uuid="eca2800c-f4-bbd42f00-fab5-4936-8537-817f3f00633d-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/observability-tutorials/jira-sentry-application-monitoring" data-event="clicked" data-uuid="eca2800c-f4-8c921a64-c537-4eff-8976-12ac4805d692" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Surveillance des apps Jira et Sentry </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/observability-tutorials/jira-dynatrace-integration" data-event="clicked" data-uuid="eca2800c-f4-2aa43312-0eb1-4a2d-b940-97d5b77790e3" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tutoriel d'intégration de Jira et Dynatrace </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/observability-tutorials/jira-dynatrace-issue" data-event="clicked" data-uuid="eca2800c-f4-022f7b40-390d-4eee-82a1-a77db864d746" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tutoriel sur les tickets Jira Dynatrace </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/observability-tutorials/jira-datadog-integration" data-event="clicked" data-uuid="eca2800c-f4-1c386222-efe3-4dbe-a392-aa088345167e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Intégrer Jira et Datadog </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/feature-flagging-tutorials" data-event="clicked" data-uuid="eca2800c-f4-bad8942b-fb18-413e-86bb-d8978fd0268f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Marquage de fonctionnalités </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/feature-flagging-tutorials" data-event="clicked" data-uuid="eca2800c-f4-bad8942b-fb18-413e-86bb-d8978fd0268f-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/feature-flagging-tutorials/jira-launchdarkly-feature-flagging" data-event="clicked" data-uuid="eca2800c-f4-cf6f8b04-2711-4c0c-9cb8-043c32e3c897" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> LaunchDarkly for Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/feature-flagging-tutorials/jira-split-feature-flags" data-event="clicked" data-uuid="eca2800c-f4-8ded890f-3640-4a89-8536-4cf3bd9d792f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Split et Jira </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials" data-event="clicked" data-uuid="eca2800c-f4-d3f3b781-3b05-4abd-a866-982601732ef5" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Livraison continue </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/continuous-delivery-tutorials" data-event="clicked" data-uuid="eca2800c-f4-d3f3b781-3b05-4abd-a866-982601732ef5-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/jira-jfrog-pipelines" data-event="clicked" data-uuid="eca2800c-f4-dfab1aab-5647-4da9-ba92-e26c4ea204f9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> JFrog et Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/jira-harness-integration" data-event="clicked" data-uuid="eca2800c-f4-8fe5e547-d886-4b72-b7e6-cbd40ceaafa7" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tutoriel d'intégration de Jira et Harness </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/jira-gitlab-deployments" data-event="clicked" data-uuid="eca2800c-f4-2f20ada9-35be-4be0-b050-c95113dcb1fd" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Activer les déploiements GitLab dans Jira </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/continuous-integration-tutorial" data-event="clicked" data-uuid="eca2800c-f4-4655da26-5daf-4dd4-8d99-61a1cdef96a8" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tutoriel sur l'intégration continue </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/continuous-delivery-bitbucket-pipelines" data-event="clicked" data-uuid="eca2800c-f4-116a407a-6ff7-4285-87ce-7097e6ae585a" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tutoriel sur la livraison continue </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/continuous-deployment-tutorial" data-event="clicked" data-uuid="eca2800c-f4-db609a47-a6b0-463d-a821-6b98c0f62df0" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tutoriel sur le déploiement continu </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/scripting-tasks-bitbucket-pipelines" data-event="clicked" data-uuid="eca2800c-f4-8aee5d37-9bdc-4edd-908f-a69aa1b3959e" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Conseils pour créer des scripts de tâches grâce à Bitbucket Pipelines </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/continuous-delivery-tutorials/integration-testing-tutorial-with-bitbucket-pipelines" data-event="clicked" data-uuid="eca2800c-f4-02b10db3-6cfe-4318-b326-f34741fa92e4" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Tutoriel sur les tests d'intégration </a> </div> </div> </div> <h4>Guides interactifs</h4> <div class=" microsite-nav-link "> <a href="/fr/devops/imagelabeller-intro" data-event="clicked" data-uuid="eca2800c-f4-01f5d8d3-f7fc-4800-abff-20d86f07b87f" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Démo Atlassian Open DevOps </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/imagelabeller-intro" data-event="clicked" data-uuid="eca2800c-f4-01f5d8d3-f7fc-4800-abff-20d86f07b87f-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/imagelabeller-intro/use-guide" data-event="clicked" data-uuid="eca2800c-f4-6ff0111b-c22a-4eae-9800-89f3456b98ba" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Atlassian ImageLabeller </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/imagelabeller-intro/jira-cicd-integration" data-event="clicked" data-uuid="eca2800c-f4-cbdbeb04-59f9-4e56-85dd-2e5767811f4c" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Intégration Jira avec la CI/CD </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/imagelabeller-intro/sage-maker" data-event="clicked" data-uuid="eca2800c-f4-f24a49c1-efcc-4d76-93eb-7d74d6af5ceb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Configurer le modèle préformé AWS SageMaker </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/deploy-imagelabeller" data-event="clicked" data-uuid="eca2800c-f4-868b9ec1-8c1a-42a7-85dc-21b076a66746" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Déployer ImageLabeller </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/deploy-imagelabeller" data-event="clicked" data-uuid="eca2800c-f4-868b9ec1-8c1a-42a7-85dc-21b076a66746-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/deploy-imagelabeller/bitbucket" data-event="clicked" data-uuid="eca2800c-f4-1649e18d-7867-46f2-b849-a61784a4c19b" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Déployer ImageLabeller avec Bitbucket </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/deploy-imagelabeller/github" data-event="clicked" data-uuid="eca2800c-f4-e7b8d437-49d0-480c-b4cb-376f0e1b53e2" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Déployer ImageLabeller avec GitHub </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/deploy-imagelabeller/gitlab" data-event="clicked" data-uuid="eca2800c-f4-36f16475-5c80-48c1-bdae-1a23132c6f54" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Déployer ImageLabeller avec GitLab </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/monitor-imagelabeller" data-event="clicked" data-uuid="eca2800c-f4-0dda0e5c-d484-490d-8da3-5c8c04bc0234" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Surveiller ImageLabeller </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/monitor-imagelabeller" data-event="clicked" data-uuid="eca2800c-f4-0dda0e5c-d484-490d-8da3-5c8c04bc0234-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/monitor-imagelabeller/monitor-with-opsgenie" data-event="clicked" data-uuid="eca2800c-f4-ae53195d-7c9b-480f-8974-d7c03a844110" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Surveiller avec Opsgenie </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/monitor-imagelabeller/deploy-aws-cloudwatch-alarms-with-bitbucket" data-event="clicked" data-uuid="eca2800c-f4-8f25bc26-cf3a-4a79-a216-0a8be5bac536" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Déployer des alarmes AWS CloudWatch avec Bitbucket </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/monitor-imagelabeller/deploy-aws-cloudwatch-alarms-github" data-event="clicked" data-uuid="eca2800c-f4-32a3f2d9-c492-4a70-b4c3-68b4758529b6" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Déployer des alarmes AWS CloudWatch avec GitHub </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/monitor-imagelabeller/deploy-aws-cloudwatch-alarms-gitlab" data-event="clicked" data-uuid="eca2800c-f4-d9e24739-80cc-4715-b267-e09fb6bd6bea" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Déployer des alarmes AWS CloudWatch avec GitLab </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/integrations-guides" data-event="clicked" data-uuid="eca2800c-f4-1e7d590c-66f0-467d-960e-ca0cf6ee8ddb" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Intégrations tierces </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/integrations-guides" data-event="clicked" data-uuid="eca2800c-f4-1e7d590c-66f0-467d-960e-ca0cf6ee8ddb-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/integrations-guides/snyk" data-event="clicked" data-uuid="eca2800c-f4-69879dd0-3662-46f6-a913-4be37600ac01" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Intégrer Snyk dans Atlassian Open DevOps </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/integrations-guides/launch-darkly-bitbucket" data-event="clicked" data-uuid="eca2800c-f4-8fe31d73-b0bd-4622-91cb-20f11dd4c6b9" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Utilisation des feature flags LaunchDarkly avec Bitbucket Pipelines </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/integrations-guides/split-feature-flags-bitbucket" data-event="clicked" data-uuid="eca2800c-f4-e47e6a33-3f50-4cf0-bcef-75719db927d4" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Utilisation des feature flags Split avec Bitbucket Pipelines </a> </div> </div> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/build-with-apis" data-event="clicked" data-uuid="eca2800c-f4-a796480d-3e9e-4919-8b9d-3c829206c766" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="is-nested-microsite-nav microsite-nav-child-link has-children level1"> <div class="microsite-nav-indicator"></div> Développer avec les API Atlassian </a> <div class="nested-links l1"> <div class="mobile-header-link"> <div class="microsite-nav-indicator"></div> Back </div> <div class="microsite-nav-link main-parent"> <a href="/fr/devops/build-with-apis" data-event="clicked" data-uuid="eca2800c-f4-a796480d-3e9e-4919-8b9d-3c829206c766-child" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class="microsite-nav-child-link level1"> Overview </a> </div> <div class=" microsite-nav-link "> <a href="/fr/devops/build-with-apis/concourse-ci" data-event="clicked" data-uuid="eca2800c-f4-defda6f9-8b8a-476e-836c-c690937dceb1" data-event-component="linkButton" data-event-container="micrositeNav" data-schema-version="1" class=" microsite-nav-child-link level2"> Intégration de Concourse CI et d'Open DevOps </a> </div> </div> </div> </div> </div> <script type="text/x-component"> { "type":"imkt.components.MicrositeNav", "params": { "stickyPosition":"100" } } </script> </div> </div> <div class="column column-lg-7 column-md-9 s0 between" > <div class="container-fluid xs-none"> <div class="row flex-container"> <div class="column xs-none-top vertical-bottom s0 between" > <div class="component component--heading"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > How Atlassian does operational readiness </h1> </div> </div> <div class="column column-md-7 xs-none-top vertical-top s0 between" > <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Learn operational readiness best practices that drive reliability, security, and compliance </h3> </div> </div> <div class="column column-md-5 xs-none-top vertical-top s0 between" > <div class="component component--image-heading-textblock" id="author"> <div class="component__image component__image--left"> <img id="f87b33a1" alt="Headshot of Krishna Sai" class="component__image" style="width:48px;" src="https://wac-cdn.atlassian.com/dam/jcr:7509aefb-43e8-401d-90fe-0850cbe6bb13/wmarusiak_headshot%20(1).png?cdnVersion=2631" loading="lazy" /> </div> <div class="component__heading-textblock component__heading-textblock--right" style="padding-left:48px;"> <h5 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Warren Marusiak </h5> <p>Senior Technical Evangelist</p> </div> </div> </div> </div> </div> <div class="component component--horizontal-rule align-center" style="padding-top:16px;padding-bottom:24px;"> <hr class="default " /> </div> <div class="component component--textblock text-oversized"> <p>Even with modern project structures like DevOps, many projects lack an essential critical planning procedure – an automated readiness assessment process. Without operational readiness, software development teams don’t know if the environment is ready for the new system or product. But operational readiness isn’t something done right before deployment. It’s important to integrate it early when the project requirements and specifications are created. </p> </div> <div class="container-fluid"> <div class="row flex-container"> <div class="column xs-none-bottom s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > What is operational readiness? </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--image"> <img id="dfc85428" alt="software development" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:29599fb3-2ff1-4854-b9c2-0017afd6e24c/illustrations-spot-hero-Software%20Development_1-992x634@2x.png?cdnVersion=2631" loading="lazy" /> </div> </div> <div class="column column-sm-8 s0 between" > <div class="component component--textblock "> <p>Operational readiness is a set of requirements that development teams must meet before their service is ready for production deployment. The requirements are established by a team before development begins and must be addressed before the service is ready for production deployment. Operational readiness requirements force teams to think about reliability, security, and compliance from day one. By focusing on these requirements up front, teams prevent customer-facing problems from occurring after the service goes live.<br /> <br /> There are three components to operational readiness that teams must define. First, teams must define a set of service tiers. Second, teams must define a set of service-level agreements. Finally, teams must define a set of operational readiness requirements. Each service tier has a service level agreement and one or more operational readiness requirements. When a new service is created, it is assigned a service tier. The service tier’s service level agreement sets the requirement for availability, reliability, data loss, and service restoration. A service must satisfy all operational readiness requirements before it can go live in production. </p> </div> </div> <div class="column column-sm-4 s0 between" > <div class="container-fluid xs-none"> <div class="row flex-container"> <div class="column " > <div class="intra-div s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="dcd6193f" alt="organization logo" class="component__image" style="width:36px;" src="https://wac-cdn.atlassian.com/dam/jcr:ed828f4c-c994-4bfb-bacb-af45c92ea133/icons-organize-simplify-dark-72x72@2x.png?cdnVersion=2631" loading="lazy" /> </div> <div class="component__heading-textblock"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > related material </h6> </div> </div> <div class="component component--heading"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > What is DevOps </h4> </div> <div class="component component--link-button "> <a href="/fr/devops/what-is-devops" data-event="clicked" data-uuid="8c8cfb72-6e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column " > <div class="intra-div s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock"> <div class="component__image"> <img id="b88ab2c3" alt="Trophy Icon" class="component__image" style="width:36px;" src="https://wac-cdn.atlassian.com/dam/jcr:675749c6-261b-4062-a084-94715c6619dd/icons-object-trophy-dark-72x68@2x.png?cdnVersion=2631" loading="lazy" /> </div> <div class="component__heading-textblock"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > related material </h6> </div> </div> <div class="component component--heading"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > How to do DevOps </h4> </div> <div class="component component--link-button "> <a href="/fr/devops/what-is-devops/how-to-start-devops" data-event="clicked" data-uuid="189b6b1a-ef" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-label="See article" data-label-english="See article" class="component__link link-arrow " > See article<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> </div> <div class="column s0 between" > <div class="component component--textblock "> <p>The following details Atlassian’s own operational readiness process and can help teams bootstrap their own operational readiness process. However, each organization will need to tailor its own operational readiness procedures based on work and environment.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h2 heading" > Define service tiers </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--textblock "> <p>Service tiers provide a way to group services into easily understood buckets. Each service tier determines an SLA and a set of operational readiness requirements. The SLA and operational readiness requirements are based on the kinds of usage scenarios that are encountered by services in the tier. Service tiers can be thought of as buckets of importance. All services in a particular bucket are equally important and should be treated in a similar way. A bucket of critical customer-facing services likely has more stringent requirements than a bucket of tertiary services that only impact employees. </p> <p>The following example service tiers are based on the service tiers at Atlassian:</p> <ul> <li>Tier 0: Critical components that everything relies on</li> <li>Tier 1: Products and customer-facing services</li> <li>Tier 2: Business systems</li> <li>Tier 3: Internal tools</li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tier-0: Critical back-bone infrastructure </h3> <p>A tier-0 service provides supporting infrastructure and shared service components that tier-1 services rely on to function. Components are considered critical if one of the following is true:</p> <ul> <li>They are required for a tier-1 service to run or be accessed by its users</li> <li>They are required for a customer to sign up for a tier-1 service</li> <li>They are required for staff to support or perform key operational functions on a tier-1 service, such as:</li> </ul> <p> - Start / Stop / Restart the service <br /> - Perform a deployment, upgrade, roll-back, or hot-fix <br /> - Determine the current state (up / down / degraded)</p> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tier-1: Essential services </h3> <p>A tier-1 service provides a vital business, customer, or product function. These are customer-facing services or business-critical internal services. When the service is degraded or unavailable, the company loses money, or is unable to perform critical business functions, and/or core functionality from a customer perspective is lost. Tier-1 services require a 24/7 support roster, have high SLAs for key metrics, and a stringent set of go-live requirements.</p> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tier-2: Non-core services </h3> <p>A tier-2 service provides a customer-facing service that are not part of core functionality. Tier-2 services provide added value or additional user experience that might be considered optional or "nice to have."</p> <p>A tier-2 service includes public services that function mainly in a marketing capacity, such as public company websites. They don’t offer customers direct business-grade services and internal services used by teams to perform aspects of their roles, such as collaboration tools, issue tracking, and more.</p> <p>Tier-2 services may or may not require a 24/7 support roster, have lower SLAs, and fewer go-live requirements.</p> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Tier-3: Internal only or non-critical features </h3> <p>A tier-3 service provides internal functionality to the company or experimental beta services. This class may also include services that are currently an experimental feature for early adopters, where an expectation has been set that the quality of the service may degrade during beta. This level provides a low SLA bucket for services that are supported by best-efforts only.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h2 heading" > Define SLAs for the service tiers </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--image image-center"> <img id="7d605452" alt="workflow window" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:a85a51fc-7153-41c1-92da-f500ad758bee/illustrations-spot-Workflow%20Window-488x370@2x.png?cdnVersion=2631" loading="lazy" /> </div> <div class="component component--textblock "> <p>Service level agreements (SLAs) define availability and reliability targets as well as response times for service interrupting events. Each service tier has a service level agreement. The following table provides an example of service level agreements for each of the four service tiers defined in this article.</p> </div> <div class="component component--comparison-table " data-magpath="/wac/devops/what-is-devops/operational-readiness/main/00/columns/0/content/02/columns/02/content/00"> <div class="table-padder standard "> <style>@media (max-width: 768px) {#table-2f04e44d .desktop{display: none; }}</style> <style>@media (min-width: 769px) {#table-2f04e44d .mobile{ display: none; }}</style> <table class="reg-mob-labels adjusted-cols table--comparison-table cols5 style-labels check-color-slate " id="table-2f04e44d"> <thead> <tr class="title header"> <th style="width: 35%" class="label l corner-label " > <h3> SLA by service level </h3> </th> <th class="reg rcol top-header-label mobile " > <h4> Tier-0 </h4> </th> <th class="reg rcol top-header-label mobile " > <h4> Tier-1 </h4> </th> <th class="reg rcol top-header-label mobile " > <h4> Tier-2 </h4> </th> <th class="reg rcol top-header-label mobile " > <h4> Tier-3 </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="label l b desktop " rowspan="2"> <p> Metric name </p> </td> <td class="reg r b desktop " colspan="4" > <div class="mobile-label"> <p>Tier-0</p> </div><p> Service level </p> </td> </tr> <tr class=""> <td class="reg r b desktop bg-n30" > <div class="mobile-label"> <p>Tier-0</p> </div><p> Tier-0 </p> </td> <td class="reg r b desktop bg-n30" > <div class="mobile-label"> <p>Tier-1</p> </div><p> Tier-1 </p> </td> <td class="reg r b desktop bg-n30" > <div class="mobile-label"> <p>Tier-2</p> </div><p> Tier-2 </p> </td> <td class="reg r b desktop bg-n30" > <div class="mobile-label"> <p>Tier-3</p> </div><p> Tier-3 </p> </td> </tr> <tr class=""> <td class="label l " > <p> Availability </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-0</p> </div><p> 99.99 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-1</p> </div><p> 99.95 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-2</p> </div><p> 99.90 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-3</p> </div><p> 99.00 </p> </td> </tr> <tr class=""> <td class="label l " > <p> Reliability </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-0</p> </div><p> 99.99 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-1</p> </div><p> 99.95 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-2</p> </div><p> 99.90 </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-3</p> </div><p> 99.00 </p> </td> </tr> <tr class=""> <td class="label l " > <p> Data loss (RPO) </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-0</p> </div><p> < 1 hour </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-1</p> </div><p> < 1 hour </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-2</p> </div><p> < 8 hours </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-3</p> </div><p> < 24 hours </p> </td> </tr> <tr class=""> <td class="label l " > <p> Service restoration (RTO) </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-0</p> </div><p> < 4 hours </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-1</p> </div><p> < 6 hours </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-2</p> </div><p> < 24 hours </p> </td> <td class="reg r " > <div class="mobile-label"> <p>Tier-3</p> </div><p> < 72 hours </p> </td> </tr> </tbody> </table> </div> </div> <div class="component component--comparison-table " data-magpath="/wac/devops/what-is-devops/operational-readiness/main/00/columns/0/content/02/columns/02/content/02"> <div class="table-padder standard "> <table class="reg-mob-labels adjusted-cols table--comparison-table cols4 style-labels check-color-slate " id="table-6a8f5b0a"> <thead> <tr class="title header"> <th style="width: 25%" class="label l corner-label " > <h3> Availability </h3> </th> <th style="width: 25%" class="reg r top-header-label " > <h4>   </h4> </th> <th style="width: 25%" class="reg r top-header-label " > <h4>   </h4> </th> <th style="width: 25%" class="reg r top-header-label " > <h4>   </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="label l b bg-n30 algn-left" > <p> Tier-0 </p> </td> <td class="reg r b bg-n30 algn-left" > <div class="mobile-label"> <p></p> </div><p> Tier-1 </p> </td> <td class="reg r b bg-n30 algn-left" > <div class="mobile-label"> <p></p> </div><p> Tier-2 </p> </td> <td class="reg r b bg-n30 algn-left" > <div class="mobile-label"> <p></p> </div><p> Tier-3 </p> </td> </tr> <tr class=""> <td class="label l algn-left" > <p> Up to 1 minute per week downtime. Up to 4 minute per month downtime. </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p></p> </div><p> Up to 5 minutes per week downtime. Up to 20 minutes per month downtime. </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p></p> </div><p> Up to 10 minutes per week downtime. Up to 40 minutes per month downtime. </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p></p> </div><p> Up to 1 hour 40 minutes per week downtime. Up to 6 hours 40 minutes per month downtime. </p> </td> </tr> </tbody> </table> </div> </div> <div class="component component--comparison-table " data-magpath="/wac/devops/what-is-devops/operational-readiness/main/00/columns/0/content/02/columns/02/content/04"> <div class="table-padder standard "> <table class="reg-mob-labels adjusted-cols table--comparison-table cols4 style-labels check-color-slate " id="table-76b3183e"> <thead> <tr class="title header"> <th style="width: 25%" class="label l corner-label " > <h3> Reliability </h3> </th> <th style="width: 25%" class="reg r top-header-label " > <h4>   </h4> </th> <th style="width: 25%" class="reg r top-header-label " > <h4>   </h4> </th> <th style="width: 25%" class="reg r top-header-label " > <h4>   </h4> </th> </tr> </thead><tbody> <tr class=""> <td class="label l b bg-n30 algn-left" > <p> Tier-0 </p> </td> <td class="reg r b bg-n30 algn-left" > <div class="mobile-label"> <p></p> </div><p> Tier-1 </p> </td> <td class="reg r b bg-n30 algn-left" > <div class="mobile-label"> <p></p> </div><p> Tier-2 </p> </td> <td class="reg r b bg-n30 algn-left" > <div class="mobile-label"> <p></p> </div><p> Tier-3 </p> </td> </tr> <tr class=""> <td class="label l algn-left" > <p> Up to 1 in 10,000 requests fail </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p></p> </div><p> Up to 1 in 2000 requests fail </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p></p> </div><p> Up to 1 in 1000 requests fail </p> </td> <td class="reg r algn-left" > <div class="mobile-label"> <p></p> </div><p> Up to 1 in 100 requests fail </p> </td> </tr> </tbody> </table> </div> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Data loss (RPO) </h3> <p>This number represents the maximum amount of data that will be lost by the service in the event of a service failure. A tier-0 service will lose less than one hour of data in the event of a service failure.</p> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Service restoration (RTO) </h3> <p>This number represents the maximum amount of time before the service is back up and running. A tier-0 service will be fully recovered in less than four hours.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Define operational readiness checks </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--textblock "> <p>An operational readiness check is a pass / fail test for a specific quality of a service. It is related to the availability, reliability, and resilience of the service rather than the functionality of the service. Teams must define the set of operational readiness checks they will use to determine production readiness. These checks are not universal. Some checks will only be relevant to specific service tiers. A tier-0 service will have more stringent requirements than a tier-3 service. The following section provides examples of operational readiness checks that can be used as a starting point. </p> </div> <div class="component component--image image-center"> <img id="0f0c5df9" alt="complex window" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:c527863f-b51d-4e0d-afb2-556d6ed27d51/illustrations-spot-Complex%20Workflow-527x422@2x.png?cdnVersion=2631" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Backups </h3> <p>When a service breaks, teams may need to use backups to restore data to a certain point in time. It’s important to take regular backups of data, implement a restoration process, and routinely test the backup and restoration process. The backup and restoration process should be reliable and effective. Documentation and testing are key here.<br /> <br /> <strong>Definition of done</strong></p> <ul> <li>Implement a backup and restoration process</li> <li>Document and test the backup and restoration process</li> <li>Regularly test the backup and restore process<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Capacity management </h3> <p>Clearly outline what capacities the service provides to consumers. In particular, identify any limits the service imposes on consumers. Implement performance testing to ensure the service operates within expected limits.</p> <p>Here are some examples of information to test and make available to consumers.</p> <ul> <li>Service is limited to X requirements per second</li> <li>Service guarantees a response time of X</li> <li>X function of the service is or is not replicated cross region</li> <li>Consumer should not do X<br /> - overload the service<br /> - upload files larger than X</li> </ul> <p><strong>Definition of done</strong></p> <ul> <li> Service limits are identified and documented</li> <li> Performance testing is in place to verify the limits are enforced<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- h3 heading" > Customer awareness </h3> <p>Supportability is an important aspect of service quality that sits alongside reliability and usability. Teams must build support processes for a service or new feature of a service before it goes live. Supportability can include a customer support process, a change control process, support runbooks, and other support-focused items.</p> <p><strong>Customer support process</strong></p> <p>Developers must understand what happens when customers contact the support team for support and they must understand their responsibilities with respect to the support process. This can include being part of an on-call rotation or being asked to address production problems as they occur.</p> <p><strong>Change control process</strong></p> <p>Not all changes impact customers in the same way. Some changes are imperceptible to customers. For example, a small bug fix. Some result in high customer effort to adopt, such as a complete rewrite of an API. Change control helps assess the magnitude of the customer impact changes might have.</p> <p><strong>Support runbooks</strong></p> <p>Runbooks provide a high-level overview of how a service works, as well as detailed explanations of problems that can occur and how to resolve them. It’s important to update runbooks regularly and verify that documented support procedures are accurate as the service changes over time.</p> <p><strong>Definition of done</strong></p> <ul> <li>Documentation answering most of the questions that the support team would require to investigate an issue</li> <li>A working change control process<br /> <br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Disaster recovery </h3> <p>Part of a disaster is losing an availability zone. Services need to be sufficiently resilient to operate normally in the event of an availability zone failure. Disaster recovery has two components: First, to develop and document a disaster recovery process and second, to perform ongoing testing of the documented process. Disaster recovery needs to be tested regularly. Test the ability to handle an availability zone failure using the documented disaster recovery plan.</p> <p><strong>Definition of done</strong></p> <ul> <li>DR plan is documented</li> <li>DR plan is tested</li> <li>Recurring tests of the DR plan are scheduled<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Logging </h3> <p>Logs are useful for a multitude of reasons such as detection of anomalies, investigation during or after a service outage, and tracing malicious activity by connecting related events between services using unique identifiers. There are many kinds of logs. A couple of very useful logs that most services should include are:</p> <ul> <li>Access Logs</li> <li>Error logs</li> </ul> <p><strong>Definition of done</strong></p> <ul> <li>Appropriate logs are generated</li> <li>Logs are stored somewhere they are easily findable and searchable<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Logical access checks </h3> <p>Logical access checks focus on how to manage internal users access, external users access, service to service access, and data encryption. How will the service prevent unauthorized access to functionality and data? How are user permissions defined, verified, updated, and deprecated? Do these controls provide sufficient protection to sensitive data?</p> <p><strong>Internal Users</strong></p> <p>Some important questions to answer are: How are internal users authenticated? How is access granted/provisioned? How is it taken away? How does an escalation of privileges work? What is the process for regular access reviews and audits?</p> <p><strong>External users</strong></p> <p>How is authentication handled for customers? How is access granted/provisioned? How is it taken away? How does an escalation of privileges work? What is the process for regular access reviews and audits?</p> <p><strong>Service-to-service</strong></p> <p>This is similar to internal and external users. Teams must determine how services are going to authenticate to each other. For example, by setting up OAuth 2.0.</p> <p><strong>Encryption</strong></p> <p>Teams likely want to encrypt their data at-rest and in-transit. Explain how the service manages encryption of data. How does the team manage keys? What is the key rotation policy?</p> <p><strong>Definition of done</strong></p> <ul> <li>Logical access checks are documented, implemented, and tested for internal users, external users, and service-to-service</li> <li>Data is encrypted at rest</li> <li>Data is encrypted in transit</li> <li>Encryption is implemented and tested<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Releases </h3> <p>Deployment of a new version of the service must not disrupt customer traffic beyond what is defined in the services SLA. All changes must be peer-reviewed, tested, and deployed via CI/CD pipelines. After each deployment, verify the deployment was successful and didn't break any functionality. Automated post-deployment verification is preferred. Have multiple environments such as test, staging, pre-production, and production so deployments can be tested.</p> <p><strong>Definition of Done</strong></p> <ul> <li>The service has a zero-downtime deployment</li> <li>There are environments where the service must be deployed and tested before going to production<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Security checklist </h3> <p>The security checklist is a set of practices and standards for developing and maintaining secure infrastructure and software. These standards reduce the likelihood of privacy violations and data breaches and, in turn, lead to enhanced customer trust. Teams must develop a security checklist that addresses the nature of the service they are building. A few example requirements are listed:</p> <p><strong>Definition of done</strong></p> <ul> <li>Evidence that no open critical or high vulnerabilities exist for the service</li> <li>Use of encryption at rest for all datastores</li> <li>Evidence that the service does not allow insecure HTTP connections<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Service metrics </h3> <p>Service metrics provide essential health and diagnostic information about a service and empowers teams to monitor and respond to incidents. Start by defining a set of metrics that are monitored for each service. Then, create a dashboard with these metrics in a tool like Datadog or New Relic. Raise alarms when a metric moves out of bounds and raise trouble tickets in the event of an alarm.</p> <p><strong>Definition of done</strong><br /> Here are some examples of things to measure:</p> <ul> <li>Latency: the time taken to handle a request</li> <li>Traffic: load places on the service by external users</li> <li>Errors: number of user affecting errors or failures</li> <li>Saturation: how busy is the service and how much more can it handle</li> <li>Underlying resource usage: CPU, memory, disk</li> <li>Application internals such as queues, timings, and flow</li> <li>Usage and core functionality of your service: active users, actions per minute<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Service resilience </h3> <p>Service resilience requirements determine whether or not a service can handle changes in load and/or failures of various components. A service that is resilient will likely auto-scale and be resistant to single node failure.</p> <p><strong>Auto-scaling</strong></p> <p>If the service has the ability to scale automatically, ensure the auto-scaling is configured properly and tested. Determine what metric will trigger auto-scaling and test to make sure it works. For example, if the service requires storing data on disk, it can monitor the percentage of free space of the disks and can auto-scale by adding storage when the percentage of free space falls below a threshold.</p> <p><strong>Single node failure testing</strong></p> <p>It is desirable to have services that can survive single node failures. If a single service node goes down, the service should continue to function, possibly with reduced capacity. Test this by terminating at least one node in the service and observe system behavior. It is expected that your service will handle a single node failure. The environment where you will simulate a single node failure must be monitored.</p> <p><strong>Definition of done</strong></p> <ul> <li>Evidence of auto-scaling implemented and tested</li> <li>Evidence that the production and/or staging environments run multiple nodes</li> <li>Evidence that the service is resilient to single node failure<br /> </li> </ul> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Support </h3> <p>Support is the process of supporting a service after release. Teams need to have runbooks, ops tools, and on-call rotations in place and working before going live so that services experiencing issues have a process in place to fix them.</p> <p><strong>Runbooks</strong></p> <p>Runbooks provide on-call responders with the context and instructions they need to lead rapid incident response and remediation efforts.</p> <p><strong>Ops tools</strong></p> <p>Running a service to a sufficient standard means that there is an on-call roster in place and that an ops tool like <a data-event="clicked" data-uuid="4a50b724-200" data-event-component="linkButton" data-event-container="headingTextBlock" data-schema-version="1" data-label="Opsgenie" data-label-english="Opsgenie" href="/fr/software/opsgenie">Opsgenie</a> is setup to alert on-call when the service has issues.</p> <p><strong>On-call</strong></p> <p><strong>For a Tier 2 & Tier-3 service</strong> - an on-call roster is required</p> <p><strong>For a Tier 1 & 0 service</strong> - a 24x7 on-call roster is required</p> <p><strong>Definition of done</strong></p> <ul> <li>Runbooks are written and findable by support</li> <li>Ops tool is configured and tested</li> <li>On-call rotations are in place and being paged in the event of issues<br /> </li> </ul> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Define operational readiness checks for the service tiers </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--textblock "> <p>Once a team has defined a set of operational readiness requirements, they must determine which operational readiness requirements are appropriate for each service tier. Some operational readiness requirements are appropriate for all service tiers, while others may only be appropriate for tier-0 services. Start with the lowest service tier and progressively add requirements to the higher tiers. Tier-3 services might have a few basic operational readiness requirements while tier-0 services will requireall operational readiness requirements.</p> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tier-3 suggested operational readiness checks </h3> <ul> <li>Backups</li> <li>Logging</li> <li>Releases</li> <li>Security checklist</li> <li>Service metrics</li> <li>Support<br /> </li> </ul> <p>Tier-3 services start with the most basic operational readiness requirements.</p> </div> <div class="component component--heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tier-2 and Tier-1 suggested operational readiness checks </h3> <ul> <li>Backups</li> <li>Disaster recovery</li> <li>Logging</li> <li>Releases</li> <li>Security checklist</li> <li>Service metrics</li> <li>Service resilience</li> <li>Support</li> </ul> <p>Tier-2 and tier-1 services add disaster recovery and service resilience operational readiness requirements. It is important to note that tier-2 and tier-1 services could have different operational readiness requirements. It is not required that the tiers have different requirements. If another operational readiness requirement is deemed necessary for a specific service tier, then add it. Tier-2, and tier-1 could diverge depending on the team’s needs.</p> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tier-0 suggested operational readiness checks </h4> <ul> <li>Backups</li> <li>Capacity management</li> <li>Customer awareness</li> <li>Disaster recovery</li> <li>Logging</li> <li>Logical access checks</li> <li>Releases</li> <li>Security checklist</li> <li>Service metrics</li> <li>Service resilience</li> <li>Support</li> </ul> <p>Tier-0 services add capacity management, customer awareness, and logical access checks.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > How do we use operational readiness? </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--textblock "> <p>Once service tiers, service level agreements, and operational readiness requirements are defined, each new service is assigned to a service tier, and teams fulfill the operational readiness requirements as part of the development of the service. This process ensures that all services in a given service tier are up to the same standard before they go live.</p> <p>Operational readiness requirements are not static and can be updated regularly as team’s requirements change. Work items can bring existing services into compliance with the new requirements. It is also possible to not update existing services to comply with updated requirements depending on business needs.</p> </div> <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Production readiness indicator </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--textblock "> <p>It is useful to build automation to verify production readiness requirements. Automated verification makes it straightforward to create a checklist for each service that lists the production readiness requirements applicable to a service. The production readiness requirements can be checked off automatically when they are fulfilled. When any of the production readiness requirements are not fulfilled, the production readiness indicator should be red. When all of the requirements are fulfilled, the production readiness indicator should be green.</p> <p>Surface the production readiness indicator on the main landing page for the particular service and in any other useful location. An example of a good location to surface a production readiness indicator would be in a Compass scorecard. Adding a production readiness indicator to a service's <a data-event="clicked" data-uuid="37ba8cc1-e00" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Compass scorecard" data-label-english="Compass scorecard" href="/fr/software/compass">Compass scorecard</a> makes this information easy to find and provides a framework for enforcing best practices and identifying areas that need improvement.</p> </div> </div> <div class="column s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > In conclusion... </h2> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--textblock "> <p>It takes time for teams to develop their operational readiness process. Teams start by defining service tiers and service level agreements. Teams then define a set of operational readiness requirements and determine which requirements are applicable to each service tier. With the basic framework in place, each new service can address the operational readiness requirements as part of the standard development process and teams will have confidence that their service is ready to go to production once their production readiness indicator is green.</p> </div> <div class="component component--heading"> <div class="color-head text-none"> <h2 class=" heading" > Additional links </h2> </div> </div> <div class="component component--horizontal-rule align-left"> <hr class="type2 " /> </div> <div class="component component--textblock "> <p>For additional information on the topics covered in this article please follow these links.</p> <ul> <li><a data-event="clicked" data-uuid="90417c4b-1d0" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Operational Efficiency Best Practices" data-label-english="Operational Efficiency Best Practices" href="https://newrelic.com/blog/how-to-relic/operational-efficiency-best-practices https://docs.datadoghq.com/monitors/service_level_objectives/ https://developer.atlassian.com/cloud/compass/teams/what-is-checkops/ https://developer.atlassian.com/cloud/compass/components/what-are-metrics/">Operational Efficiency Best Practices</a></li> <li><a data-event="clicked" data-uuid="90417c4b-1d1" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="Service Level Objectives" data-label-english="Service Level Objectives" href="https://docs.datadoghq.com/monitors/service_level_objectives/">Service Level Objectives</a></li> <li><a data-event="clicked" data-uuid="90417c4b-1d2" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="What is Checkops?" data-label-english="What is Checkops?" href="https://developer.atlassian.com/cloud/compass/teams/what-is-checkops/">What is Checkops?</a></li> <li><a data-event="clicked" data-uuid="90417c4b-1d3" data-event-component="linkButton" data-event-container="textBlock" data-schema-version="1" data-label="What are metrics?" data-label-english="What are metrics?" href="https://developer.atlassian.com/cloud/compass/components/what-are-metrics/">What are metrics?</a></li> </ul> </div> </div> <div class="column s0 between" > <div class="component component--author--large "> <div class="component--author--large--content"> <div class="component--author--large--content--wrapper--picture"> <img class="component--author--large--content--picture--image" src="https://wac-cdn.atlassian.com/dam/jcr:7509aefb-43e8-401d-90fe-0850cbe6bb13/wmarusiak_headshot%20(1).png?cdnVersion=2631" loading="lazy" alt="Warren Marusiak"> </div> <div class="component--author--large--content--wrapper"> <div class="component--author--large--content--wrapper--name"> Warren Marusiak </div> <div class="component--author--large--content--wrapper--description"> <p>Warren is a Canadian developer from Vancouver, BC with over 10 years of experience. 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