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class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Gutschein und Rabatt"><span>Gutschein und Rabatt</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Stornierung und Retoure"><span>Stornierung und Retoure</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-6-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-7-link" title="Datenschutz"><span>Datenschutz</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Nach rechts scrollen"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="Bestellung" data-testid="h2-Fragen zum Lieferservice">Fragen zum Lieferservice</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wie lange dauert die Lieferung?">Wie lange dauert die Lieferung?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Aktuell dauert es circa 1 bis 3 Tage von der Bestellung bis zur Lieferung.</p></div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Gibt es einen Express-Service?">Gibt es einen Express-Service?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Eine Express-Lieferung bieten wir zurzeit nicht an.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wann darf ich etwas bestellen und was benötige ich dafür?">Wann darf ich etwas bestellen und was benötige ich dafür?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Um <a href="https://shop.frankfurt-airport.com/de-DE/page/duty-free" rel="nofollow">Duty Free Artikel</a> zum Versand bestellen zu können, müssen Sie volljährig sein, eine Lieferadresse in Deutschland haben sowie eine gültige Kreditkarte oder einen Paypal Account.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Was kostet mich die Lieferung?">Was kostet mich die Lieferung?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Bestellungen ab einem Warenwert von 50,00 € sind versandkostenfrei. Für Bestellungen unter 50,00 € berechnen wir eine Versandkostenpauschale in Höhe von 4,95 €.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wer liefert das Paket aus?">Wer liefert das Paket aus?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Unsere Sendungen werden von DHL ausgeliefert.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wo ist meine Bestellung?">Wo ist meine Bestellung?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Den genauen Status Ihrer Bestellung können Sie über die Sendungsverfolgungsnummer erfahren, die in Ihrer Bestätigungs-Email genannt wird. </p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wohin kann ich die Bestellung liefern lassen? Auch an Packstationen?">Wohin kann ich die Bestellung liefern lassen? Auch an Packstationen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Derzeit liefern wir ausschließlich an Lieferadressen innerhalb Deutschlands. Die Rechnungsadresse kann von der Lieferadresse abweichen und sich auch außerhalb Deutschlands befinden. Packstationen und Postfächer können wir leider nicht beliefern.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Muss ich meinen Wohnsitz in Deutschland haben?">Muss ich meinen Wohnsitz in Deutschland haben?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Nein, Ihre Rechnungsadresse kann im Ausland sein. Jedoch ist eine Lieferung nur an Adressen innerhalb Deutschlands möglich.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wie viel kann ich bestellen? Gibt es Einschränkungen?">Wie viel kann ich bestellen? Gibt es Einschränkungen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Sie dürfen nur haushaltsübliche Mengen bestellen. Falls Sie innerhalb von 30 Tagen mehrere Bestellungen aufgeben, gilt die Begrenzung für alle Bestellungen zusammen. Es gelten folgende Obergrenzen:</p> <ul> <li>Insgesamt max. 24 Flaschen von dem gleichen Artikel aus dem <a href="https://shop.frankfurt-airport.com/de-DE/category/2_spirits/spirituosen" rel="nofollow">Spirituosen-Sortiment</a></li> <li>Insgesamt max. 60 Flaschen von dem gleichen Artikel aus dem <a href="https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner" rel="nofollow">Wein-, Sekt- oder Champagner-Sortiment</a></li> </ul> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Warum kann ich einen Artikel, den ich in Ihrem Flughafenshop gesehen habe, nicht online bestellen?">Warum kann ich einen Artikel, den ich in Ihrem Flughafenshop gesehen habe, nicht online bestellen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Unser Online-Sortiment kann sich vom stationären Sortiment am Flughafen unterscheiden. Einerseits bieten wir im Versand oft eine größere Auswahl, zum Beispiel bei <a href="https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner" rel="nofollow">Wein</a> und <a href="https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner" rel="nofollow">Champagner</a>. Andererseits sind bestimmte Artikel, wie z.B. Tabakwaren und verderbliche Waren, vom Versand ausgeschlossen. Zur deutschlandweiten Lieferung stehen nur <a href="https://shop.frankfurt-airport.com/de-DE/page/duty-free" rel="nofollow">Duty Free Artikel</a> zur Verfügung.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Warum habe ich einen anderen Artikel erhalten als ich bestellt habe?">Warum habe ich einen anderen Artikel erhalten als ich bestellt habe?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>In seltenen Fällen kann z. B. ein Weinjahrgang kurzfristig ausverkauft sein. In diesen Fällen liefern wir Ihnen ohne Rückfragen den Nachfolgejahrgang, sofern er gleichartig in Sorte, Preis und Qualität ist.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Kann ich die Sendung als Geschenk verpacken lassen?">Kann ich die Sendung als Geschenk verpacken lassen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Einen Geschenkverpackungs-Service bieten wir momentan leider nicht für Home Delivery Bestellungen an.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Darf ich etwas für andere bestellen?">Darf ich etwas für andere bestellen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Sie dürfen nur für Ihren eigenen Bedarf und in Ihrem eigenen Namen bestellen.</p> </div><div class="CMSElementButton_button__1m1nM CMSElementButton_centered__Bv4R_"><a href="https://shop.frankfurt-airport.com/de-DE" class="CMSElementButton_buttonLink__birup" data-testid="button-Zum Sortiment-link" title="Zum Sortiment"><div class="Button_button__xIgPJ Button_styleTertiary__N6G8N Button_sizeRegular__7WGI4 Button_styleTertiary__N6G8N"><span class="Button_content__V6TNq">Zum Sortiment</span></div></a></div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Nach links scrollen"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":Rvqbqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Lieferservice"><span>Lieferservice</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Bezahlung"><span>Bezahlung</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Gutschein und Rabatt"><span>Gutschein und Rabatt</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Stornierung und Retoure"><span>Stornierung und Retoure</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-6-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-7-link" title="Datenschutz"><span>Datenschutz</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Nach rechts scrollen"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="Abholung" data-testid="h2-Fragen zu Click & Collect">Fragen zu Click & Collect</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" id="Abholung" data-testid="h3-Wann kann ich Click & Collect nutzen?">Wann kann ich Click & Collect nutzen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Um unser umfangreiches Click & Collect Sortiment zu nutzen, benötigen Sie ein gültiges Flugticket mit Flugnummer und Abflugdatum innerhalb der nächsten 14 Tage. Ihre Bestellung können Sie max. 14 Tage vor und bis zu 12 Stunden vor Ihrem Flug online abgeben und bis zum Abflug vor Ort abholen.</p><p>Für <a href="https://shop.frankfurt-airport.com/de-DE/search?brandCode=steiff&deliveryOptions=ispu_landside&productAll=true" rel="nofollow">ausgewählte Artikel verkauft durch Wöllhaf Retail GmbH</a> sowie<a href="https://shop.frankfurt-airport.com/de-DE/brand/boggi" rel="nofollow"> BOGGI </a>oder <a href="https://shop.frankfurt-airport.com/de-DE/retailer/pax-airport-shopping/products" rel="nofollow">PAX Airport Shopping</a> können Sie Click & Collect für Nicht-Reisende nutzen. Mit diesem Service können Sie Ihre Bestellung auch ohne Flugticket nach 12 Stunden abholen. </p></div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Was kostet mich der Click & Collect Service?">Was kostet mich der Click & Collect Service?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Unser Click & Collect Service ist für Sie kostenfrei.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wie viel kann ich bestellen? Gibt es Einschränkungen?">Wie viel kann ich bestellen? Gibt es Einschränkungen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Sie dürfen nur haushaltsübliche Mengen bestellen. Falls Sie innerhalb von 30 Tagen mehrere Bestellungen aufgeben, gilt die Begrenzung für alle Bestellungen zusammen. Es gelten folgende Obergrenzen:</p> <ul> <li>Insgesamt max. 24 Flaschen von dem gleichen Artikel aus dem <a href="https://shop.frankfurt-airport.com/de-DE/category/2_spirits/spirituosen" rel="nofollow">Spirituosen-Sortiment </a></li> <li>Insgesamt max. 60 Flaschen von dem gleichen Artikel aus dem <a href="https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner" rel="nofollow">Wein-, Sekt- oder Champagner-Sortiment</a></li> <li>Insgesamt max. 3 Stück von dem gleichen Artikel aus dem<a href="https://shop.frankfurt-airport.com/de-DE/category/1_beauty/beauty" rel="nofollow"> Parfum- und Kosmetik-Sortiment</a></li> </ul> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Ich habe meine Flugnummer eingegeben, kann Click & Collect aber nicht nutzen. Warum?">Ich habe meine Flugnummer eingegeben, kann Click & Collect aber nicht nutzen. Warum?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Die meisten unserer Shops befinden sich hinter den Sicherheitskontrollen. Um Click & Collect zu nutzen, muss der entsprechende Händler einen Shop in Ihrem Abflugbereich haben. Unsere Händler bieten Click & Collect für folgende Abflugbereiche an:<br><br>Frankfurt Duty Free</p><ul><li>Terminal 1, Flugsteig A, B und Z</li><li>Terminal 2, Flugsteig D Non-Schengen und E Non-Schengen</li></ul><p>BVLGARI</p><ul><li>Terminal 1, Flugsteig B Non-Schengen</li></ul><p>BOGGI</p><ul><li>Terminal 1, vor der Sicherheitskontrolle (Halle A)</li></ul><p>Germany On My Mind</p><ul><li>Terminal 1, Flugsteig B Non-Schengen</li></ul><p>Germany & More</p><ul><li>Terminal 1, vor der Sicherheitskontrolle (Halle B)</li></ul><p>That's Sound</p><ul><li>Terminal 1, vor der Sicherheitskontrolle (Halle B)</li></ul><p>Photair</p><ul><li>Terminal 1, Flugsteig A und Z</li></ul><p>Sollte Ihr Flug ab einem anderen Bereich starten, dann können Sie unseren Service derzeit leider nicht nutzen. Für Artikel aus dem Bereich Spirituosen, Wein und Champagner sowie Süßwaren bieten wir Ihnen alternativ unseren Lieferservice an.</p></div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Warum können für meinen Flug nicht alle Artikel reserviert werden?">Warum können für meinen Flug nicht alle Artikel reserviert werden?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Unser Online-Sortiment kann sich vom stationären Sortiment am Flughafen unterscheiden. Vor allem im Bereich Wein und Champagner können wir für den Versand mehr Artikel anbieten als vor Ort. Daher können Sie manche Artikel nur zur Lieferung bestellen.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wo hole ich meine Bestellung ab?">Wo hole ich meine Bestellung ab?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Ihre Bestellung liegt in den Duty Free Shops am Servicepoint und bei allen anderen Geschäften an der Kasse für Sie parat. Detaillierte Informationen zur Abholadresse senden wir Ihnen in Ihrer Abholbestätigung nach Bereitstellung Ihrer Bestellung.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Kann ich meine Reservierung auch nach der Ankunft abholen?">Kann ich meine Reservierung auch nach der Ankunft abholen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Die Abholung Ihrer Bestellung ist derzeit nur vor dem Abflug möglich. Alternativ können Sie sich Artikel aus den Kategorien Alkoholika, Wein und Champagner sowie Süßwaren entspannt nach Hause liefern lassen.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Was muss ich bei der Abholung mitbringen?">Was muss ich bei der Abholung mitbringen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Bei Abholung müssen Sie Ihre Buchungsnummer vorzeigen. Diese finden Sie in der Bestellbestätigung sowie in der Abholbestätigung, die wir Ihnen per Mail schicken.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wann erhalte ich die Abholbestätigung?">Wann erhalte ich die Abholbestätigung?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Sobald der Händler die von Ihnen bestellte Ware für Sie bereitgestellt hat, erhalten Sie eine Abholbestätigung. </p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Ich habe keine Reservierungsbestätigung erhalten. Was nun?">Ich habe keine Reservierungsbestätigung erhalten. Was nun?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Bitte prüfen Sie Ihren Spamordner. Sollten Sie keine Mail erhalten haben, hilft Ihnen unser Kundenservice gerne weiter unter +49 (0)69 79 540 540 oder <a href="mailto:service@frankfurt-airport-shops.com" target="_blank" rel="nofollow noopener">service@frankfurt-airport-shops.com</a> .</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Mein Flug wurde verschoben - was muss ich tun?">Mein Flug wurde verschoben - was muss ich tun?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Wenn sich Ihr Flug verzögert oder verschoben wird, werden wir den Händler automatisch benachrichtigen. Sie müssen keine weiteren Maßnahmen ergreifen. Wenn Sie das Reisedatum selbst ändern, wenden Sie sich bitte an unseren Kundenservice, damit Ihre Reservierung entsprechend angepasst wird.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Mein Flugsteig wurde geändert. Was muss ich tun?">Mein Flugsteig wurde geändert. Was muss ich tun?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Nur in seltenen Fällen wird der Flugsteig außerhalb des für sie vorgesehenen Terminalbereichs geändert. Sollte es nicht möglich sein, dass Sie ihre Ware abholen, dann würden wir die Bestellung für Sie kostenlos stornieren und Ihnen eine entsprechende Mail schicken. </p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Kann ich den Händler bzgl. meine Reservierung kontaktieren?">Kann ich den Händler bzgl. meine Reservierung kontaktieren?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Bei Fragen rund um Ihre Bestellung steht Ihnen unser <a href="https://shop.frankfurt-airport.com/de-DE/page/kontakte" rel="nofollow">Kundenservice</a> Mo. - Fr. von 9.00 bis 19.00 Uhr und Sa. - So. von 10.00 bis 18.00 Uhr zur Verfügung.</p> </div><div class="CMSElementButton_button__1m1nM CMSElementButton_centered__Bv4R_"><a href="https://shop.frankfurt-airport.com/de-DE" class="CMSElementButton_buttonLink__birup" data-testid="button-Zum Sortiment-link" title="Zum Sortiment"><div class="Button_button__xIgPJ Button_styleTertiary__N6G8N Button_sizeRegular__7WGI4 Button_styleTertiary__N6G8N"><span class="Button_content__V6TNq">Zum Sortiment</span></div></a></div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Nach links scrollen"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":R1sqbqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Lieferservice"><span>Lieferservice</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Bezahlung"><span>Bezahlung</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Gutschein und Rabatt"><span>Gutschein und Rabatt</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Stornierung und Retoure"><span>Stornierung und Retoure</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-6-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-7-link" title="Datenschutz"><span>Datenschutz</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Nach rechts scrollen"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="hd" data-testid="h2-Fragen zur Bezahlung">Fragen zur Bezahlung</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wie kann ich meine Lieferung bezahlen?">Wie kann ich meine Lieferung bezahlen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Bei uns können Sie mit per Paypal, Visa oder Mastercard bezahlen.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wann bezahle ich bei Click & Collect?">Wann bezahle ich bei Click & Collect?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Bei Click & Collect zahlen Sie erst bei Abholung Ihrer Reservierung vor Ort.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Welche Zahlungsmethoden kann ich bei Click & Collect nutzen?">Welche Zahlungsmethoden kann ich bei Click & Collect nutzen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Vor Ort können Sie in bar, mit Kreditkarte oder Alipay Wallet bezahlen.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-In welcher Währung erfolgt die Zahlung?">In welcher Währung erfolgt die Zahlung?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Die Zahlung erfolgt online in Euro. Bei Zahlung mit Kreditkarte wird diese mit dem Betrag in Euro belastet. Sollte es sich um eine ausländische Kreditkarte handeln, wird dieser Betrag mit dem aktuellen Kurs in die jeweilige Landeswährung umgerechnet. Vor Ort können Sie in unterschiedlichen Währungen bezahlen.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Muss ich die bestellten Waren verzollen?">Muss ich die bestellten Waren verzollen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Nein, alle Waren sind bereits verzollt und versteuert.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wie und wo erhalte ich eine Rechnung?">Wie und wo erhalte ich eine Rechnung?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Sie können in Ihrem Account unter "<a href="https://account.frankfurt-airport.com/de/account/meine-einkaeufe.html" rel="nofollow">Meine Einkäufe</a>" Ihre Bestellung aufrufen und dort die Rechnung als PDF herunterladen. Sollten Sie keine Rechnung erhalten haben, wenden Sie sich bitte an unseren Kundenservice unter <a href="mailto:service@frankfurt-airport-shops.com" rel="nofollow">service@frankfurt-airport-shops.com</a>. oder Tel. +49 (0)69 79 540 540*.</p> <p>*Anruf in das deutsche Festnetz, Kosten variieren je nach Anbieter.</p> </div><div class="CMSElementButton_button__1m1nM CMSElementButton_centered__Bv4R_"><a href="https://shop.frankfurt-airport.com/de-DE" class="CMSElementButton_buttonLink__birup" data-testid="button-Zum Sortiment-link" title="Zum Sortiment"><div class="Button_button__xIgPJ Button_styleTertiary__N6G8N Button_sizeRegular__7WGI4 Button_styleTertiary__N6G8N"><span class="Button_content__V6TNq">Zum Sortiment</span></div></a></div><div data-testid="cmsElementNavigation"><div class="ScrollSlider_container__UXo8R CMSElementNavigation_container__GgYki"><div class="ScrollSlider_gradient__j5SiD ScrollSlider_left__4_Z0Y" style="opacity:0"></div><div class="ScrollSlider_gradient__j5SiD ScrollSlider_right__rlRAB" style="opacity:0"></div><button class="ScrollSlider_arrow__UWQtL ScrollSlider_left__4_Z0Y" tabindex="-1" aria-label="Nach links scrollen"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M9.414 14 20.707 2.707a1 1 0 1 0-1.414-1.414l-12 12a1 1 0 0 0 0 1.414l12 12a1 1 0 0 0 1.414-1.414L9.414 14z"></path></svg></button><nav class="ScrollSlider_scroller__m0aTk"><div class="ScrollSlider_scrollerInner__5rZ2S"><ol class="ScrollSlider_items__Pu1Uk" id=":R2bqbqm:-ScrollSlider" role="menu" tabindex="0"><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_first__IOXMV" data-testid="navigationItem-0-link" title="Lieferservice"><span>Lieferservice</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-1-link" title="Click & Collect"><span>Click & Collect</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#hd" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-2-link" title="Bezahlung"><span>Bezahlung</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-3-link" title="Gutschein und Rabatt"><span>Gutschein und Rabatt</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-4-link" title="Miles & More"><span>Miles & More</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-5-link" title="Stornierung und Retoure"><span>Stornierung und Retoure</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter" class="CMSElementNavigation_item__O_iFP" data-testid="navigationItem-6-link" title="Newsletter"><span>Newsletter</span></a></li><li class="ScrollSlider_item__jDh1d" role="menuitem"><a href="https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz" class="CMSElementNavigation_item__O_iFP CMSElementNavigation_last__SWN5k" data-testid="navigationItem-7-link" title="Datenschutz"><span>Datenschutz</span></a></li></ol></div></nav><button class="ScrollSlider_arrow__UWQtL ScrollSlider_right__rlRAB" tabindex="-1" aria-label="Nach rechts scrollen"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 28 28" class="Icon_icon__hxc2W ScrollSlider_icon__j4PpQ" aria-hidden="true"><path fill-rule="evenodd" d="M18.586 14 7.293 2.707a1 1 0 1 1 1.414-1.414l12 12a1 1 0 0 1 0 1.414l-12 12a1 1 0 0 1-1.414-1.414L18.586 14z"></path></svg></button></div></div><h2 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h2__cpQFl CMSElementHeadline_headline__u8i9t CMSElementHeadline_level2__6iKV1" id="gutschein" data-testid="h2-Fragen zu Gutscheinen und Rabatten">Fragen zu Gutscheinen und Rabatten</h2><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wie löse ich einen Gutschein oder Promo Code ein?">Wie löse ich einen Gutschein oder Promo Code ein?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Im Warenkorb können Sie unter Promo Code Ihren Gutschein bzw. Rabattcode eingeben.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Welche Einschränkungen bei der Einlösung von Promo Codes gibt es?">Welche Einschränkungen bei der Einlösung von Promo Codes gibt es?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Gutscheine sowie Promo Codes sind nicht mit anderen Aktionen kombinierbar. Individuelle Einschränkungen wie Mindestbestellwert oder Aktionszeitraum können je Aktion variieren.</p></div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Warum lässt sich mein Rabattcode nicht einlösen?">Warum lässt sich mein Rabattcode nicht einlösen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Falls sich Ihr Promo Code oder Gutschein nicht einlösen lässt, überprüfen Sie bitte folgendes:</p><ul><li>Hat sich ein Leerzeichen eingeschlichen? Bitte achten Sie darauf, dass keine Leerzeichen ins Feld mit eingegeben werden.</li><li>Haben Sie mehrere Rabattaktionen miteinander kombiniert? Pro Bestellung ist nur ein Promo Code einlösbar. Dieser ist nicht mit anderen Aktionen kombinierbar.</li><li>Ist die Gültigkeitsdauer abgelaufen? Aktionsgutscheine haben eine begrenzte Gültigkeitsdauer, die immer auf dem Gutschein angegeben ist.</li><li>Wurde der Mindestbestellwert erreicht? Aktionsgutscheine können einen Mindestbestellwert haben. Dieser wird immer auf dem Gutschein angegeben.</li><li>Ist der Rabattcode an bestimmte Produkte gebunden? 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Bitte achten Sie auf eine sachgerechte Verpackung der zurückgeschickten Waren. Eine kostenfreie Rücksendung ist nur in einwandfreiem Zustand innerhalb von zwei Wochen nach Erhalt möglich, sofern die Ware nicht bereits beschädigt oder verdorben bei Ihnen eingetroffen ist.</p> </div><h3 class="Headline_center__KyNLM Headline_headline___0NwR Headline_h3__86Oaa CMSElementHeadline_headline__u8i9t CMSElementHeadline_level3__laM2U" data-testid="h3-Wie kann ich den Status meiner Rücksendung nachverfolgen?">Wie kann ich den Status meiner Rücksendung nachverfolgen?</h3><div data-testid="textarea" class="CMSElementTextarea_richtext__hQElp Richtext_richText__OQl_C"><p>Den Status Ihrer Rücksendung können Sie über die DHL-Sendungsverfolgung Ihres Zustellers einsehen. 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Jedoch ist eine Lieferung nur an Adressen innerhalb Deutschlands möglich.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie viel kann ich bestellen? Gibt es Einschränkungen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eSie dürfen nur haushaltsübliche Mengen bestellen. Falls Sie innerhalb von 30 Tagen mehrere Bestellungen aufgeben, gilt die Begrenzung für alle Bestellungen zusammen. Es gelten folgende Obergrenzen:\u003c/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eInsgesamt max. 24 Flaschen von dem gleichen Artikel aus dem \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/category/2_spirits/spirituosen\" rel=\"nofollow\"\u003eSpirituosen-Sortiment\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003eInsgesamt max. 60 Flaschen von dem gleichen Artikel aus dem \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner\" rel=\"nofollow\"\u003eWein-, Sekt- oder Champagner-Sortiment\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Warum kann ich einen Artikel, den ich in Ihrem Flughafenshop gesehen habe, nicht online bestellen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eUnser Online-Sortiment kann sich vom stationären Sortiment am Flughafen unterscheiden. Einerseits bieten wir im Versand oft eine größere Auswahl, zum Beispiel bei \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner\" rel=\"nofollow\"\u003eWein\u003c/a\u003e und \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner\" rel=\"nofollow\"\u003eChampagner\u003c/a\u003e. Andererseits sind bestimmte Artikel, wie z.B. Tabakwaren und verderbliche Waren, vom Versand ausgeschlossen. Zur deutschlandweiten Lieferung stehen nur \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/page/duty-free\" rel=\"nofollow\"\u003eDuty Free Artikel\u003c/a\u003e zur Verfügung.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Warum habe ich einen anderen Artikel erhalten als ich bestellt habe?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eIn seltenen Fällen kann z. B. ein Weinjahrgang kurzfristig ausverkauft sein. In diesen Fällen liefern wir Ihnen ohne Rückfragen den Nachfolgejahrgang, sofern er gleichartig in Sorte, Preis und Qualität ist.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Kann ich die Sendung als Geschenk verpacken lassen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eEinen Geschenkverpackungs-Service bieten wir momentan leider nicht für Home Delivery Bestellungen an.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Darf ich etwas für andere bestellen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eSie dürfen nur für Ihren eigenen Bedarf und in Ihrem eigenen Namen bestellen.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Zum Sortiment","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Zum Sortiment","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/de-DE","title":"Zum Sortiment"},"size":"regular"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-de","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung","title":"Lieferservice"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#hd","title":"Bezahlung"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein","title":"Gutschein und Rabatt"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung","title":"Stornierung und Retoure"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz","title":"Datenschutz"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Fragen zu Click \u0026 Collect","anchorName":"Abholung"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wann kann ich Click \u0026 Collect nutzen?","anchorName":"Abholung"},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eUm unser umfangreiches Click \u0026amp; Collect Sortiment zu nutzen, benötigen Sie ein gültiges Flugticket mit Flugnummer und Abflugdatum innerhalb der nächsten 14 Tage. Ihre Bestellung können Sie max. 14 Tage vor und bis zu 12 Stunden vor Ihrem Flug online abgeben und bis zum Abflug vor Ort abholen.\u003c/p\u003e\u003cp\u003eFür \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/search?brandCode=steiff\u0026amp;deliveryOptions=ispu_landside\u0026amp;productAll=true\" rel=\"nofollow\"\u003eausgewählte Artikel verkauft durch Wöllhaf Retail GmbH\u003c/a\u003e sowie\u003ca href=\"https://shop.frankfurt-airport.com/de-DE/brand/boggi\" rel=\"nofollow\"\u003e BOGGI \u003c/a\u003eoder \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/retailer/pax-airport-shopping/products\" rel=\"nofollow\"\u003ePAX Airport Shopping\u003c/a\u003e können Sie Click \u0026amp; Collect für Nicht-Reisende nutzen. Mit diesem Service können Sie Ihre Bestellung auch ohne Flugticket nach 12 Stunden abholen. \u003c/p\u003e"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Was kostet mich der Click \u0026 Collect Service?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eUnser Click \u0026amp; Collect Service ist für Sie kostenfrei.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie viel kann ich bestellen? Gibt es Einschränkungen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eSie dürfen nur haushaltsübliche Mengen bestellen. Falls Sie innerhalb von 30 Tagen mehrere Bestellungen aufgeben, gilt die Begrenzung für alle Bestellungen zusammen. Es gelten folgende Obergrenzen:\u003c/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eInsgesamt max. 24 Flaschen von dem gleichen Artikel aus dem \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/category/2_spirits/spirituosen\" rel=\"nofollow\"\u003eSpirituosen-Sortiment \u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003eInsgesamt max. 60 Flaschen von dem gleichen Artikel aus dem \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/category/2_wine_champagne/weine-und-champagner\" rel=\"nofollow\"\u003eWein-, Sekt- oder Champagner-Sortiment\u003c/a\u003e\u003c/li\u003e\n\t\u003cli\u003eInsgesamt max. 3 Stück von dem gleichen Artikel aus dem\u003ca href=\"https://shop.frankfurt-airport.com/de-DE/category/1_beauty/beauty\" rel=\"nofollow\"\u003e Parfum- und Kosmetik-Sortiment\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Ich habe meine Flugnummer eingegeben, kann Click \u0026 Collect aber nicht nutzen. Warum?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eDie meisten unserer Shops befinden sich hinter den Sicherheitskontrollen. Um Click \u0026amp; Collect zu nutzen, muss der entsprechende Händler einen Shop in Ihrem Abflugbereich haben. Unsere Händler bieten Click \u0026amp; Collect für folgende Abflugbereiche an:\u003cbr\u003e\u003cbr\u003eFrankfurt Duty Free\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Flugsteig A, B und Z\u003c/li\u003e\u003cli\u003eTerminal 2, Flugsteig D Non-Schengen und E Non-Schengen\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eBVLGARI\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Flugsteig B Non-Schengen\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eBOGGI\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, vor der Sicherheitskontrolle (Halle A)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eGermany On My Mind\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Flugsteig B Non-Schengen\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eGermany \u0026amp; More\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, vor der Sicherheitskontrolle (Halle B)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eThat\u0026#39;s Sound\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, vor der Sicherheitskontrolle (Halle B)\u003c/li\u003e\u003c/ul\u003e\u003cp\u003ePhotair\u003c/p\u003e\u003cul\u003e\u003cli\u003eTerminal 1, Flugsteig A und Z\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eSollte Ihr Flug ab einem anderen Bereich starten, dann können Sie unseren Service derzeit leider nicht nutzen. Für Artikel aus dem Bereich Spirituosen, Wein und Champagner sowie Süßwaren bieten wir Ihnen alternativ unseren Lieferservice an.\u003c/p\u003e"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Warum können für meinen Flug nicht alle Artikel reserviert werden?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eUnser Online-Sortiment kann sich vom stationären Sortiment am Flughafen unterscheiden. Vor allem im Bereich Wein und Champagner können wir für den Versand mehr Artikel anbieten als vor Ort. Daher können Sie manche Artikel nur zur Lieferung bestellen.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wo hole ich meine Bestellung ab?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eIhre Bestellung liegt in den Duty Free Shops am Servicepoint und bei allen anderen Geschäften an der Kasse für Sie parat. Detaillierte Informationen zur Abholadresse senden wir Ihnen in Ihrer Abholbestätigung nach Bereitstellung Ihrer Bestellung.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Kann ich meine Reservierung auch nach der Ankunft abholen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eDie Abholung Ihrer Bestellung ist derzeit nur vor dem Abflug möglich. Alternativ können Sie sich Artikel aus den Kategorien Alkoholika, Wein und Champagner sowie Süßwaren entspannt nach Hause liefern lassen.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Was muss ich bei der Abholung mitbringen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eBei Abholung müssen Sie Ihre Buchungsnummer vorzeigen. Diese finden Sie in der Bestellbestätigung sowie in der Abholbestätigung, die wir Ihnen per Mail schicken.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wann erhalte ich die Abholbestätigung?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eSobald der Händler die von Ihnen bestellte Ware für Sie bereitgestellt hat, erhalten Sie eine Abholbestätigung. \u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Ich habe keine Reservierungsbestätigung erhalten. Was nun?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eBitte prüfen Sie Ihren Spamordner. Sollten Sie keine Mail erhalten haben, hilft Ihnen unser Kundenservice gerne weiter unter +49 (0)69 79 540 540 oder \u003ca href=\"mailto:service@frankfurt-airport-shops.com\" target=\"_blank\" rel=\"nofollow noopener\"\u003eservice@frankfurt-airport-shops.com\u003c/a\u003e .\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Mein Flug wurde verschoben - was muss ich tun?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWenn sich Ihr Flug verzögert oder verschoben wird, werden wir den Händler automatisch benachrichtigen. Sie müssen keine weiteren Maßnahmen ergreifen. Wenn Sie das Reisedatum selbst ändern, wenden Sie sich bitte an unseren Kundenservice, damit Ihre Reservierung entsprechend angepasst wird.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Mein Flugsteig wurde geändert. Was muss ich tun?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eNur in seltenen Fällen wird der Flugsteig außerhalb des für sie vorgesehenen Terminalbereichs geändert. Sollte es nicht möglich sein, dass Sie ihre Ware abholen, dann würden wir die Bestellung für Sie kostenlos stornieren und Ihnen eine entsprechende Mail schicken. \u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Kann ich den Händler bzgl. meine Reservierung kontaktieren?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eBei Fragen rund um Ihre Bestellung steht Ihnen unser \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/page/kontakte\" rel=\"nofollow\"\u003eKundenservice\u003c/a\u003e Mo. - Fr. von 9.00 bis 19.00 Uhr und Sa. - So. von 10.00 bis 18.00 Uhr zur Verfügung.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Zum Sortiment","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Zum Sortiment","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/de-DE","title":"Zum Sortiment"},"size":"regular"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-de","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung","title":"Lieferservice"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#hd","title":"Bezahlung"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein","title":"Gutschein und Rabatt"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung","title":"Stornierung und Retoure"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz","title":"Datenschutz"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Fragen zur Bezahlung","anchorName":"hd"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie kann ich meine Lieferung bezahlen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eBei uns können Sie mit per Paypal, Visa oder Mastercard bezahlen.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wann bezahle ich bei Click \u0026 Collect?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eBei Click \u0026amp; Collect zahlen Sie erst bei Abholung Ihrer Reservierung vor Ort.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Welche Zahlungsmethoden kann ich bei Click \u0026 Collect nutzen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eVor Ort können Sie in bar, mit Kreditkarte oder Alipay Wallet bezahlen.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"In welcher Währung erfolgt die Zahlung?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eDie Zahlung erfolgt online in Euro. Bei Zahlung mit Kreditkarte wird diese mit dem Betrag in Euro belastet. Sollte es sich um eine ausländische Kreditkarte handeln, wird dieser Betrag mit dem aktuellen Kurs in die jeweilige Landeswährung umgerechnet. Vor Ort können Sie in unterschiedlichen Währungen bezahlen.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Muss ich die bestellten Waren verzollen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eNein, alle Waren sind bereits verzollt und versteuert.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie und wo erhalte ich eine Rechnung?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eSie können in Ihrem Account unter \u0026#34;\u003ca href=\"https://account.frankfurt-airport.com/de/account/meine-einkaeufe.html\" rel=\"nofollow\"\u003eMeine Einkäufe\u003c/a\u003e\u0026#34; Ihre Bestellung aufrufen und dort die Rechnung als PDF herunterladen. Sollten Sie keine Rechnung erhalten haben, wenden Sie sich bitte an unseren Kundenservice unter \u003ca href=\"mailto:service@frankfurt-airport-shops.com\" rel=\"nofollow\"\u003eservice@frankfurt-airport-shops.com\u003c/a\u003e. oder Tel. +49 (0)69 79 540 540*.\u003c/p\u003e\n\n\u003cp\u003e*Anruf in das deutsche Festnetz, Kosten variieren je nach Anbieter.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Zum Sortiment","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Zum Sortiment","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/de-DE","title":"Zum Sortiment"},"size":"regular"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-de","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung","title":"Lieferservice"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#hd","title":"Bezahlung"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein","title":"Gutschein und Rabatt"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung","title":"Stornierung und Retoure"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz","title":"Datenschutz"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Fragen zu Gutscheinen und Rabatten","anchorName":"gutschein"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie löse ich einen Gutschein oder Promo Code ein?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eIm Warenkorb können Sie unter Promo Code Ihren Gutschein bzw. Rabattcode eingeben.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Welche Einschränkungen bei der Einlösung von Promo Codes gibt es?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eGutscheine sowie Promo Codes sind nicht mit anderen Aktionen kombinierbar. Individuelle Einschränkungen wie Mindestbestellwert oder Aktionszeitraum können je Aktion variieren.\u003c/p\u003e"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Warum lässt sich mein Rabattcode nicht einlösen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eFalls sich Ihr Promo Code oder Gutschein nicht einlösen lässt, überprüfen Sie bitte folgendes:\u003c/p\u003e\u003cul\u003e\u003cli\u003eHat sich ein Leerzeichen eingeschlichen? Bitte achten Sie darauf, dass keine Leerzeichen ins Feld mit eingegeben werden.\u003c/li\u003e\u003cli\u003eHaben Sie mehrere Rabattaktionen miteinander kombiniert? Pro Bestellung ist nur ein Promo Code einlösbar. Dieser ist nicht mit anderen Aktionen kombinierbar.\u003c/li\u003e\u003cli\u003eIst die Gültigkeitsdauer abgelaufen? Aktionsgutscheine haben eine begrenzte Gültigkeitsdauer, die immer auf dem Gutschein angegeben ist.\u003c/li\u003e\u003cli\u003eWurde der Mindestbestellwert erreicht? Aktionsgutscheine können einen Mindestbestellwert haben. Dieser wird immer auf dem Gutschein angegeben.\u003c/li\u003e\u003cli\u003eIst der Rabattcode an bestimmte Produkte gebunden? Unsere Aktionsgutscheine können an bestimmte Produkte, Kampagnen oder Kategorien gebunden sein.\u003c/li\u003e\u003c/ul\u003e"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Zum Sortiment","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Zum Sortiment","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/de-DE","title":"Zum Sortiment"},"size":"regular"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-de","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung","title":"Lieferservice"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#hd","title":"Bezahlung"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein","title":"Gutschein und Rabatt"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung","title":"Stornierung und Retoure"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz","title":"Datenschutz"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Fragen zur Stornierung und Retoure","anchorName":"Stornierung"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie lange kann ich meine Bestellung zur Lieferung stornieren?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eEine Stornierung ist nur am Bestelltag selbst bis 17:30 Uhr möglich. Melden Sie sich dazu bitte bei unserem \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/page/kontakte\" rel=\"nofollow\"\u003eKundenservice\u003c/a\u003e. Danach wird die Bestellung für den Versand vorbereitet. Sollte eine Stornierung nicht mehr möglich sein, können Sie Ihre Bestellung kostenfrei zurücksenden oder die Annahme verweigern.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Was mache ich, wenn die Lieferung beschädigt ist?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eBitte informieren Sie möglichst sofort Ihren Zusteller, wenn Sie merken, dass das Paket beschädigt wurde. Senden Sie uns dann die beschädigte Ware zurück (siehe oben). Falls eine Flasche zerbrochen sein sollte, schicken Sie uns bitte den Flaschenhals mit ungeöffnetem Verschluss zurück.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Kann ich bereits gekaufte Artikel zurückgeben oder reklamieren?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eDie gekauften Artikel unterliegen den in Deutschland geltenden gesetzlichen Bestimmungen. Alle Artikel, die Sie bei Frankfurt Duty Free gekauft haben, können Sie binnen 14 Tagen nach Erhalt der Ware kostenlos zurücksenden. Zur Wahrung Ihrer Rechte wenden Sie sich bitte direkt an den Händler unter \u003ca href=\"mailto:service-fra@frankfurt-airport-retail.de\" rel=\"nofollow\"\u003eservice-fra@frankfurt-airport-retail.de\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie kann ich Artikel zurückgeben?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eWenn Sie Artikel aus Ihrer Lieferung zurückschicken möchten, können Sie sich \u003ca href=\"https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=5bee846506eee4d96d0c4d808be75f914cb8524338e98469a575f5bee609259a\" rel=\"nofollow\"\u003ebei DHL einen kostenlosen Rücksendebeleg erstellen\u003c/a\u003e. Dieses drucken Sie aus und kleben es auf das Paket. Nun geben Sie das Paket in Ihrer DHL-Filiale ab. Bitte achten Sie auf eine sachgerechte Verpackung der zurückgeschickten Waren. Eine kostenfreie Rücksendung ist nur in einwandfreiem Zustand innerhalb von zwei Wochen nach Erhalt möglich, sofern die Ware nicht bereits beschädigt oder verdorben bei Ihnen eingetroffen ist.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie kann ich den Status meiner Rücksendung nachverfolgen?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eDen Status Ihrer Rücksendung können Sie über die DHL-Sendungsverfolgung Ihres Zustellers einsehen. Den Eingang der Retoure bestätigen wir Ihnen per E-Mail.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie erhalte ich mein Geld zurück?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eFür die Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart. \u003c/p\u003e\n"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Zum Sortiment","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Zum Sortiment","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/de-DE","title":"Zum Sortiment"},"size":"regular"},{"__typename":"Om3_CMS_Navigation","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":{"__typename":"Om3_CMS_Menu","identifier":"faq-de","items":[{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Bestellung","title":"Lieferservice"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Abholung","title":"Click \u0026 Collect"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#hd","title":"Bezahlung"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#gutschein","title":"Gutschein und Rabatt"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/miles-and-more#faq","title":"Miles \u0026 More"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Stornierung","title":"Stornierung und Retoure"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Newsletter","title":"Newsletter"},{"__typename":"Om3_CMS_MenuItem","description":"","newTab":false,"route":"https://shop.frankfurt-airport.com/de-DE/page/faq#Datenschutz","title":"Datenschutz"}]}},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Fragen zum Newsletter","anchorName":"Newsletter"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie registriere ich mich für den Newsletter?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eHier gelangen Sie zu unserer kostenlosen \u003ca href=\"https://www.frankfurt-airport.com/de/am-flughafen/shopping-highlights/newsletteranmeldung.html\" rel=\"nofollow\"\u003eNewsletter-Registrierung\u003c/a\u003e. \u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie melde ich mich vom Newsletter ab?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eSie haben jederzeit die Möglichkeit sich wieder von unserem Newsletter abzumelden. Dafür klicken Sie einfach im erhaltenen Newsletter auf \u0026#34;abmelden\u0026#34;. Bei technischen Problemen hilft Ihnen unser \u003ca href=\"https://shop.frankfurt-airport.com/de-DE/page/kontakte\" rel=\"nofollow\"\u003eKundenservice\u003c/a\u003e gerne weiter.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Zum Sortiment","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Zum Sortiment","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/de-DE","title":"Zum Sortiment"},"size":"regular"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h2","content":"Fragen zum Datenschutz","anchorName":"Datenschutz"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie sicher sind meine Daten?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eEs ist für uns eine Selbstverständlichkeit, dass wir verantwortungsvoll mit Ihren Daten umgehen. Die mit dem Besuch dieses Internet-Angebots erhobenen Zugriffs- und Nutzungsdaten werden von uns unter Beachtung der gesetzlichen Bestimmungen des deutschen Datenschutzrechts verwendet. Näheres entnehmen Sie bitte der \u003ca href=\"https://www.frankfurt-airport.com/de/footer/datenschutzerklaerung.html\" rel=\"nofollow\"\u003eDatenschutzerklärung\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Wie werden meine persönlichen Daten genutzt?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eIhre Daten werden zur Bearbeitung Ihrer Reservierung genutzt. Sollten Sie der Fraport AG die Einwilligung zum Erhalt des Newsletters gegeben haben, informieren wir Sie regelmäßig über Aktionen und Angebote. Näheres entnehmen Sie bitte der \u003ca href=\"https://www.frankfurt-airport.com/de/footer/datenschutzerklaerung.html\" rel=\"nofollow\"\u003eDatenschutzerklärung\u003c/a\u003e.\u003c/p\u003e\n"},{"__typename":"Om3_CMS_Button","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"buttonType":"tertiary","fullWidth":false,"centered":true,"label":"Zum Sortiment","link":{"__typename":"Om3_CMS_Link","ariaLabel":"","label":"Zum Sortiment","newTab":false,"parameters":"","route":"https://shop.frankfurt-airport.com/de-DE","title":"Zum Sortiment"},"size":"regular"},{"__typename":"Om3_CMS_Headline","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"headlineType":"h3","content":"Ihre Frage wurde nicht ausreichend beantwortet?","anchorName":""},{"__typename":"Om3_CMS_TextArea","attributes":{"__typename":"Om3_CMS_AttributeList","align":"","cssClasses":[],"padding":null,"margin":null},"content":"\u003cp\u003eBitte entschuldigen Sie, wenn Ihre Frage in unseren FAQs nicht beantwortet wurde. Für detaillierte Fragen rund um Frankfurt Airport Shopping steht Ihnen unser Kundenservice gerne zur Verfügung. Telefonische Unterstützung erhalten Sie Mo. - Fr. von 9.00 bis 19.00 Uhr und Sa. - So. von 10.00 bis 18.00 Uhr unter\u003c/p\u003e\n\n\u003cp\u003e\u003ca href=\"tel:+496979540540\" rel=\"nofollow\"\u003e+49 (0)69 79 540 540*\u003c/a\u003e oder \u003ca href=\"mailto:service@frankfurt-airport-shops.com\" rel=\"nofollow\"\u003eservice@frankfurt-airport-shops.com\u003c/a\u003e.\u003c/p\u003e\n\n\u003cp\u003e*Anruf in das deutsche Festnetz, Kosten variieren je nach Anbieter.\u003c/p\u003e\n"}]}]}]}},"apolloClient":null,"userAgent":"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.0.3705; .NET CLR 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