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<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://www.adobe.com/cfusion/support/index.cfm?event=membership&returnURL=%2Fcfusion%2Fsupport%2Findex%2Ecfm%3Fevent%3Dportal%26loc%3Den%5Fus&loc=en_us","20091226181046","https://web.archive.org/","web","/_static/", "1261851046"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta http-equiv="Content-Language" content="en-us"/> <title>Adobe - Customer Support Portal</title> <link rel="shortcut icon" href="/web/20091226181046im_/https://www.adobe.com/favicon.ico" type="image/x-icon"/>    <script type="text/javascript" src="https://web.archive.org/web/20091226181046js_/https://www.adobe.com/lib/com.adobe/_all.js"></script> <link type="text/css" rel="stylesheet" href="https://web.archive.org/web/20091226181046cs_/https://www.adobe.com/lib/com.adobe/template/screen.css" media="screen" charset="utf-8"/> <link type="text/css" rel="stylesheet" href="https://web.archive.org/web/20091226181046cs_/https://www.adobe.com/lib/com.adobe/template/print.css" media="print" charset="utf-8"/> <script type="text/javascript" src="https://web.archive.org/web/20091226181046js_/https://www.adobe.com/lib/com.adobe/template/fixH1Size.js"></script>  <script type="text/javascript" src="https://web.archive.org/web/20091226181046js_/https://www.adobe.com/lib/com.adobe/module/SearchBuddy.js"></script> <script type="text/javascript"> document.observe('dom:loaded', function() { new SearchBuddy(); }); </script> <script type="text/javascript">adobe.Dwt.require("user","swf","dropdown","pod");</script> <meta http-equiv="PRAGMA" content="NO-CACHE"> <meta http-equiv="Expires" content="-1"> <script type="text/javascript" charset="utf-8"> if (document != null) { if (document.cookie.indexOf("UID=") == -1) { document.writeln('<meta http-equiv="refresh" content="0; URL=/help/en_us/flash_app_requirements.html?riareqerr=nocookies&refapp=/cfusion/support/index.cfm">'); } } else { location.reload(); } </script> </head> <body> <a href="/web/20091226181046/https://www.adobe.com/help/accessibility.html" tabindex="1" id="accesslink">Accessibility</a>   <form id="globalnav-search" class="en" name="globalnav-search" method="get" action="/web/20091226181046/https://www.adobe.com/go/gnav_search" accept-charset="utf-8"> <dl id="globalnav" class="clear-after"> <dt id="adobe-logo"><a href="/web/20091226181046/https://www.adobe.com/go/gn_home_logo"><img id="adobe-logo-lq" src="/web/20091226181046im_/https://www.adobe.com/ubi/globalnav/include/adobe-lq.png" alt="Adobe" width="43" height="72"/><img id="adobe-logo-hq" src="/web/20091226181046im_/https://www.adobe.com/ubi/globalnav/include/adobe-hq.png" alt="Adobe" width="55" height="67"/></a></dt> <dd id="site-search"> <input type="hidden" name="loc" value="en_us"/> <input title="Search Adobe.com..." type="text" id="search-input" name="term" autocomplete="off"/> <button type="submit" id="search-submit" class="icon-replace search"><span class="zero">Search</span></button> <script type="text/javascript"> adobe.InputTitleOverlay.init("search-input"); </script> </dd> <dd id="user-menu"> <ul id="user-menu-list" class="pipe compact"> <li id="greeting" style="display:none"><a>Welcome <span id="screenName"></span></a></li> <li id="account" style="background-image: none"><a href="/web/20091226181046/https://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1">Your account</a></li> <li id="signout" style="display:none"><a href="/web/20091226181046/https://www.adobe.com/cfusion/membership/logout.cfm">Sign out</a></li> <li id="globalnav-cart"><a href="/web/20091226181046/https://www.adobe.com/go/gn_cart" class="icon-replace cart">Your cart</a></li> <li id="help"><a href="/web/20091226181046/https://www.adobe.com/go/gn_contact">Contact</a></li> <li id="international"><a href="/web/20091226181046/https://www.adobe.com/go/gn_intl">United States (Change)</a></li> </ul> <script type="text/javascript"> var greeting = document.getElementById('greeting'), screenName = document.getElementById('screenName'), accountLink = document.getElementById('account'), signout = document.getElementById('signout'); if (greeting && signout && screenName) { var screenNameValue = adobe.Cookie.get("SCREENNAME"), rememberMe = adobe.Cookie.get('RMID'), authenticAdobeId = adobe.Cookie.get('AUID'); if (screenNameValue) { registerOnReady(function() { screenName.innerHTML = screenNameValue; }); } if (rememberMe) { greeting.style.display = ""; accountLink.style.backgroundImage = ""; } if ((authenticAdobeId) && (screenNameValue)) { greeting.style.display = ""; signout.style.display = ""; accountLink.style.backgroundImage = ""; } } </script> </dd> <dd id="site-menu"> <ul id="site-menu-dropdown" class="d-dropdown compact"> <li><a class="dropdown-tab" href="/web/20091226181046/https://www.adobe.com/go/gn_sol">Solutions</a> <dl class="dropdown-pane"> <dt>Industries</dt> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_ind_broadcast_media">Broadcast and media</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_ind_education">Education</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_ind_enterprise">Enterprise</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_ind_finance">Financial services</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_ind_govt">Government</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_ind_lifesciences">Life sciences</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_ind_manufacturing">Manufacturing</a></dd> <dt class="divide">Solutions</dt> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_consumer_photo_video">Consumer photo and video</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_elearning">eLearning and training</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_hr">Human resources</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_mobile_digital_home">Mobile and digital home</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_print_publishing">Print publishing</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_pro_photography">Pro photography</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_professionalvideo">Professional video</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_ria">Rich Internet applications</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_technical_comm">Technical communication</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_web_conferencing">Web conferencing</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_web_publishing">Web design</a></dd> <dt class="divide last-title"><a href="/web/20091226181046/https://www.adobe.com/go/gntray_sol_more">All industries and solutions ›</a></dt> </dl> </li> <li><a class="dropdown-tab" href="/web/20091226181046/https://www.adobe.com/go/gn_prod">Products</a> <ul class="dropdown-pane"> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_acrobat_connect_pro_home">Acrobat Connect Pro</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_acrobat_family_home">Acrobat</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_air_home">Adobe AIR</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_after_effects_home">After Effects</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_coldfusion_home">ColdFusion</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_creative_suite_family_home">Creative Suite family</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_dreamweaver_home">Dreamweaver</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_flash_platform_home">Flash Platform</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_flash_home">Flash Professional</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_flex_home">Flex</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_illustrator_home">Illustrator</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_indesign_home">InDesign</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_livecycle_home">LiveCycle ES</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_mobile_devices_home">Mobile products</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_omniture_home">Omniture</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_online_services">Online services</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_photoshop_family_home">Photoshop family</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_premiere_home">Adobe Premiere Pro</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_scene7_ondemand_home" target="mm_window">Scene7 OnDemand</a></li> <li class="divide"><a href="/web/20091226181046/https://www.adobe.com/go/gntray_prod_products">All products ›</a></li> </ul> </li> <li><a class="dropdown-tab" href="/web/20091226181046/https://www.adobe.com/go/gn_supp">Support</a> <ul class="dropdown-pane"> <li><a href="/web/20091226181046/https://www.adobe.com/go/gn_supp_support">Support home</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_ask">Ask Adobe Support</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_check_order_status">Check order status</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_cs_home">Customer Service</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_kb">Knowledgebase</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_books">Books</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_train_home">Training and certification</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_programs">Support programs</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_forums_home">Forums</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_updates">Updates</a></li> <li class="divide"><a href="/web/20091226181046/https://www.adobe.com/go/gntray_supp_more">More ›</a></li> </ul> </li> <li><a class="dropdown-tab" href="/web/20091226181046/https://www.adobe.com/go/gn_comm">Communities</a> <dl class="dropdown-pane"> <dt>By user</dt> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_designers">Designers</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_devnet">Developers</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_educators_students">Educators and students</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_partners">Partners</a></dd> <dt class="divide">By resource</dt> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_labs" target="mm_window">Adobe Labs</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_adobetv" target="_blank">Adobe TV</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_forums">Forums</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_user_groups">User groups</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_exchange_home">Exchange/Marketplace</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_xd" target="mm_window">Experience Design</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comm_blogs" target="mm_window">Blogs</a></dd> </dl> </li> <li><a class="dropdown-tab" href="/web/20091226181046/https://www.adobe.com/go/gn_comp">Company</a> <ul class="dropdown-pane"> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_aboutadobe">About Adobe</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_press">Press</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_investor_relations">Investor Relations</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_corporate_responsibility">Corporate responsibility</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_atl">Advanced Technology Labs</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_careers">Careers</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_showcase">Customer Showcase</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_events">Events</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_contact_adobe">Contact Adobe</a></li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_become_affiliate">Become an affiliate</a></li> <li class="divide"><a href="/web/20091226181046/https://www.adobe.com/go/gntray_comp_company_more">More ›</a></li> </ul> </li> <li><a class="dropdown-tab" href="/web/20091226181046/https://www.adobe.com/go/gn_dl">Downloads</a> <dl class="dropdown-pane"> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_downloads">Downloads home</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_trialdownloads">Trial downloads</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_updates">Updates</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_exchange">Exchange/Marketplace</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_airmarketplace">Get AIR applications</a></dd> <dt class="divide">Readers and Players</dt> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_get_reader">Get Adobe Reader</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_getflashplayer">Get Flash Player</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_getair">Get Adobe AIR</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_getshockwaveplayer">Get Shockwave Player</a></dd> <dt class="divide last-title"><a href="/web/20091226181046/https://www.adobe.com/go/gntray_dl_more">More ›</a></dt> </dl> </li> <li><a href="/web/20091226181046/https://www.adobe.com/go/gn_store" class="dropdown-tab">Store</a> <dl class="dropdown-pane"> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store">Store home</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_software">Software</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_fonts">Fonts</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_books">Books</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_programs">Support programs</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_your_hist">Your account</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_check_order_status">Check order status</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_offers">Store offers</a></dd> <dt class="divide"><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_mvlp">Volume licensing</a></dt> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_vl_options">Licensing options</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_vl_howtobuy">How to buy</a></dd> <dd><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_vl_licensees">Current licensees</a></dd> <dd class="divide"><a href="/web/20091226181046/https://www.adobe.com/go/gntray_store_purchase_options">Other ways to buy ›</a></dd> </dl> </li> </ul> </dd> </dl> <noscript> <div id="globalnav-noscript">You may not have everything you need to view certain sections of Adobe.com. Please see our <a href="/web/20091226181046/https://www.adobe.com/go/gn_sitereqs">site requirements</a>.</div> </noscript> </form>  <div id="layoutLogic" class="L0"> <div id="L0C1" class="pod p0 columns-2-Abb-A"> <div id="L0C1-body" class="pod-body"> <ol id="depthpath" class="path menu"> <li><a href="/web/20091226181046/https://www.adobe.com/">Home</a></li> <li class="last-child"><a href="/web/20091226181046/https://www.adobe.com/support/">Support</a></li> </ol> <h1 id="pageHeader" class="clip-bottom">Customer Support Portal</h1> <p></p> <div class="columns-2-AB-A"> <h2>Individual customers</h2> <p>Submit a web case if you have questions regarding:</p> <ul> <li> Using your product</li> <li>Lost serial numbers</li> <li>Product registration</li> <li>Post announce upgrade</li> <li>Returning or exchanging a product</li> </ul> <p>To submit a web case, you first need to <a href="https://web.archive.org/web/20091226181046/https://www.adobe.com/cfusion/gpr/index.cfm">register your product</a> (except for educational verification). During the product registration process, you will be asked to create an Adobe ID and password. Use your Adobe ID and password to log in and submit your web case.</p> <p>Some customers creating new membership accounts or registration records may experience a delay of as much as five hours. If you need help with your product urgently, <a href="https://web.archive.org/web/20091226181046/http://www.adobe.com/aboutadobe/contact.html">contact technical support by phone</a>.</p> <h2>Education customers</h2> <p>You are not required to register your product for education verification. Please follow the link on your coupon (if you purchased at a reseller), or your order confirmation email (if you purchased online), and then simply sign in or create an account.</p> </div> <div class="columns-2-AB-B"> <h2>Volume licensing customers, partners and developers</h2> <p>If you are a returning business customer to the Adobe Support Portal, you can view your account now by logging in with your Adobe ID and password.</p> <p>If you are new to the Adobe Support Portal, please <strong>do not</strong> create a new Adobe ID. Adobe may have already provided your company with that information, and creating a new Adobe ID will prevent you from accessing your business data. To see if you already have a valid Adobe ID, follow the <a href="https://web.archive.org/web/20091226181046/https://www.adobe.com/cfusion/support/index.cfm?form=pwd&event=membership&returnurl=%2Fcfusion%2Fsupport%2Findex%2Ecfm%3Fevent%3Dportal%26loc%3Den%5Fus&loc=en%5Fus">Forgot your password</a> link to create a new password. If you receive an error message that login has failed or if you do not have an Adobe ID, contact your account representative or <a href="https://web.archive.org/web/20091226181046/http://www.adobe.com/aboutadobe/contact.html">Adobe Customer Service</a>.</p> </div> <br class="clear-both"/>  </div> </div> <div id="L0C2" class="columns-2-Abb-bb"> <div class="dyn-pod p1 p1-top"> <h3>Returning members sign in</h3> <form name="form1" class="form-columns" method="POST" action="/web/20091226181046/https://www.adobe.com/cfusion/support/index.cfm?loc=en%5Fus&returnurl=%2Fcfusion%2Fsupport%2Findex%2Ecfm%3Fevent%3Dportal%26loc%3Den%5Fus&event=membership"> <input name="up_login" type="hidden" value="yes"/> <input name="ignore_email_validation" type="hidden" value="yes"/> <p class="inputBlock"> <label for="sp_username" class="top">Adobe ID</label> <input type="text" id="username" class="login-username" name="up_username" value="" tabindex="51"/> <span class="caption"><a href="/web/20091226181046/https://www.adobe.com/go/forgot_adobeid">Forgot your Adobe ID?</a></span> </p> <br/> <p class="inputBlock"> <label for="sp_password" class="top">Password </label> <input id="yes" name="has_pwd" type="hidden" value="true"/> <input type="password" autocomplete="off" class="login-password" name="up_password" value="" tabindex="53"/> <span class="caption"><a href="/web/20091226181046/https://www.adobe.com/cfusion/support/index.cfm?form=pwd&event=membership&returnURL=%2Fcfusion%2Fsupport%2Findex%2Ecfm%3Fevent%3Dportal%26loc%3Den%5Fus&loc=en_us">Forgot your password?</a></span> </p> <br/> <div class="pullout-left left-20"> <p class="pullout-item"><input id="rememberMe" name="rememberMe" type="checkbox" value="true" tabindex="55"/></p> <p><label for="checkboxRemember">Remember me</label></p> </div> <p class="buttonBlock txtright"> <input type="submit" name="buttonSignin" id="buttonSignin" class="button" value="Sign in"/> </p> </form> <hr/> <h4>New to Adobe? 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