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It is just one of the things that makes Amazon peculiar.</p> </p></div></div></div></div></div><div class="container"><div class="row"><div class="col-12 col-lg-10 offset-lg-1 col-xl-8 offset-xl-2"><div class="content"><h2 class="title">Customer Obsession</h2><p>Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.</p></div><div class="content"><h2 class="title">Ownership</h2><p>Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job."</p></div><div class="content"><h2 class="title">Invent and Simplify</h2><p>Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here." As we do new things, we accept that we may be misunderstood for long periods of time.</p></div><div class="content"><h2 class="title">Are Right, A Lot</h2><p>Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.</p></div><div class="content"><h2 class="title">Learn and Be Curious</h2><p>Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.</p></div><div class="content"><h2 class="title">Hire and Develop the Best</h2><p>Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.</p></div><div class="content"><h2 class="title">Insist on the Highest Standards</h2><p>Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.</p></div><div class="content"><h2 class="title">Think Big</h2><p>Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.</p></div><div class="content"><h2 class="title">Bias for Action</h2><p>Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. </p></div><div class="content"><h2 class="title">Frugality</h2><p>Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.</p></div><div class="content"><h2 class="title">Earn Trust</h2><p>Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.</p></div><div class="content"><h2 class="title">Dive Deep</h2><p>Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.</p></div><div class="content"><h2 class="title">Have Backbone; Disagree and Commit</h2><p>Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.</p></div><div class="content"><h2 class="title">Deliver Results</h2><p>Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.</p></div></div></div></div></div></div><div class="footer"><div class="media-icons"><div class="media-group container"><div class="row"><div class="section"><p class="link-title">JOIN US ON</p></div><div class="icons"><a id="facebook-link-footer" class="cxt-icon-facebook icon cxt-icon-common" target="_blank" aria-label="Join us on facebook" href="https://web.archive.org/web/20200620174942/https://www.facebook.com/InsideAmazon/?Amazon.jobs=footer"></a><a id="linkedin-link-footer" class="cxt-icon-linkedin icon cxt-icon-common" target="_blank" aria-label="Join us on linkedin" href="https://web.archive.org/web/20200620174942/https://www.linkedin.com/company/amazon?Amazon.jobs=footer"></a><a id="instagram-link-footer" class="cxt-icon-instagram icon cxt-icon-common" target="_blank" aria-label="Join us on instagram" href="https://web.archive.org/web/20200620174942/https://www.instagram.com/insideamazon/?Amazon.jobs=footer"></a><a id="twitter-link-footer" class="cxt-icon-twitter icon cxt-icon-common" target="_blank" aria-label="Join us on twitter" href="https://web.archive.org/web/20200620174942/https://twitter.com/amazonnews?Amazon.jobs=footer"></a></div><script>$('#facebook-link-footer').click(function(){ CXT.ANALYTICS.captureEvent({category: 'Social Media', action: 'Click', label: 'facebook link on footer', directCallIdentifier: 'socialShare', eventDetails: {socialPlatform: 'facebook'}}); 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