CINXE.COM

AOL Help

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://help.aol.com/help/supportcentral/supportcentral.do","20130425035205","https://web.archive.org/","web","/_static/", "1366861925"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <script type="text/javascript"> var branding = null </script> <html> <head> <title>AOL Help</title> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta content="Got questions? Milk us for answers! AOL Help has the latest and greatest info on all things, gulp, AOL. Knowledge does a body good." name="description"/> <meta content="Online AOL Help, AOL Customer Service, AOL Support, Contact AOL, AOL Phone Number, AOL Products, AOL Account, Dial up, AOL technical help" name="keywords"/> <script> var branding = "null"; function needHelp() { return true; } </script> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20130425035205cs_/http://o.aolcdn.com/bill.aol.com/help/help_rev/css/screen.css"/> <!--[if IE 8]> <link rel="stylesheet" type="text/css" href="http://o.aolcdn.com/bill.aol.com/help/help_rev/css/screen-ie8.css" /> <![endif]--> <!--[if IE 7]> <link rel="stylesheet" type="text/css" href="http://o.aolcdn.com/bill.aol.com/help/help_rev/css/screen-ie7.css" /> <![endif]--> <!--[if IE 6]> <link rel="stylesheet" type="text/css" href="http://o.aolcdn.com/bill.aol.com/help/help_rev/css/screen-ie6.css" /> <![endif]--> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/help/help_rev/js/global.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/help/help_rev/js/jquery-1.4.2.min.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/help/help_rev/js/jquery-ui-1.8.1.custom.min.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/help/help_rev/js/cookies.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/help/help_rev/js/jquery.cycle.all.min.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/help/help_rev/js/core.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/help/help_rev/js/siteworx.plugins.js"></script> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20130425035205cs_/http://o.aolcdn.com/bill.aol.com/styles/header_module_styles.css"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20130425035205cs_/http://o.aolcdn.com/bill.aol.com/styles/footer_module_styles.css"/> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/feedback/feedback1.js"></script> </head> <body> <div style="display:none;"> <!-- SiteCatalyst code version: H.7. Copyright 1997-2006 Omniture, Inc. More info available at http://www.omniture.com //--> <script type="text/javascript"> function setHelpOmniTags () { // use MMX Beacon s_265.mmxgo=true; s_265.linkInternalFilters = "javascript:,aol.com"; s_265.pfxID = "cmp"; s_account = "aolcmp,aolsvc"; s_265.server = "spweb-mtc38.sysops.aol.com"; s_265.channel = "us.support"; s_265.pageType = ""; s_265.prop1 = "cmp: Help"; KOVbrandstub = "KW | AOL"; s_265.prop2 = "KW | AOL"; s_265.prop3 = "unavailable"; s_265.prop4 = "unavailable"; s_265.prop6 = "unavailable"; s_265.prop7 = "unavailable"; s_265.prop8 = "unavailable"; s_265.prop10 = "unavailable"; s_265.prop12 = window.location.protocol + '//' + window.location.hostname + window.location.pathname; s_265.eVar6 = ""; s_265.eVar7 = ''; s_265.eVar7 = ''; if (s_265.eVar7 == '') { s_265.eVar7 = 'U'; } else { s_265.eVar7 = s_265.eVar7.substring(0, 1); } s_265.prop20 = ''; s_265.prop22 = ''; } function runOmni() { setHelpOmniTags(); s_265.prop2= "cmp: Help | Main Home"; s_265.pageName= "cmp: Help | Main:Home"; s_265.eVar8="Help | Main Home"; s_265.t(); } (function(){ var d = document, s = d.createElement('script') ; s.type = 'text/javascript'; s.src = 'https://web.archive.org/web/20130425035205/http://o.aolcdn.com/omniunih.js'; d.getElementsByTagName('head')[0].appendChild(s); })(); </script> </div> <!-- end omniture variables --> <div id="page_wrap"> <a class="skipper" href="#content"></a> <!-- Hat HTML --> <!-- old hat include --> <!-- END Hat HTML --> <!-- Header Nav HTML --> <script type="text/javascript">var _sns_isLoggedIn;</script> <script language="javascript" type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://my.screenname.aol.com/_cqr/login/checkStatus.psp"></script> <script type="text/javascript"> if((typeof _sns_isLoggedIn != "undefined") && (_sns_isLoggedIn==1)) { var queryString = window.location.toString().split('?'); if (queryString.length > 1) { queryString = escape(queryString[1]).replace(/\//g, "%2f"); } else { queryString = ""; } // assumes siteState is defined before including this script window.location = "https://web.archive.org/web/20130425035205/https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=help.aol.com&seamless=y&siteState=OrigUrl%3d" + escape(window.location.href); } </script> <script language="JavaScript1.1" type="text/javascript"> var _sns_hostname_ = "my.screenname.aol.com"; var sitedomain = "help.aol.com"; var siteState = "OrigUrl%3d/"; if (_sns_isLoggedIn == 1) siteState = "OrigUrl%3dhttp://"+ escape(sitedomain) if (_sns_isLoggedIn == 0) siteState = "OrigUrl%3d" + escape(window.location.href); var staticPath = "https://web.archive.org/web/20130425035205/http://o.aolcdn.com/bill.aol.com/help/help_rev"; </script> <script language="javascript" type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://my.screenname.aol.com/_cqr/login/checkStatus.psp"></script> <script type="text/javascript"> var SP_GLOBAL_ACTIVE = "home"; // values: "main", "az", "myaccount", and "contact" var SP_FEEDBACK_BRAND = "aolhelp"; </script> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/js/header_module.js"></script> <!-- pagename:/help/microsites/mshome.jsp--> <script type="text/javascript"> WriteBreadcrumbs("", "null"); </script> <!-- END Header Nav HTML --> <div id="main"> <!-- correct order - per Matt 563426 user_name_first: null mst_first_name: null displayName: null disSN: null msData_orig: null --> <h2 class="greeting">Hi, welcome to AOL Help!</h2> <form name="secSearchForm" action="searchEntry.do"> <fieldset id="help_search"> <legend>Enter your search terms for AOL Help</legend> <div class="search_position"> <label for="search_q" class="search_label">How can we help?</label> <fieldset class="search_box"> <legend>Search input</legend> <fieldset class="search_input_bg"> <input type="text" name="searchString" id="search_q" class="search_input" maxlength="255" value="Enter your question or keywords"/> </fieldset> <button type="submit" class="btn" title="Search AOL Help"><span>SEARCH HELP</span></button> </fieldset> <!-- search_box --> </div> </fieldset><!-- help_search --> <input type="hidden" name="homepage"/> </form> <a name="content"></a> <div id="slider" xmlns:tal="http://xml.zope.org/namespaces/tal"> <h3><span>BROWSE</span> Get Help for</h3> <button class="prev">Previous Slides</button> <div class="slide_wrap"> <ul> <li> <a href="/web/20130425035205/http://help.aol.com/help/product/aol_mail/"> <img alt="AOL Mail" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-mail-carousel_1.gif" title="AOL Mail"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/ProductLanding/aim/"> <img alt="AIM" src="/web/20130425035205im_/http://help.aol.com/help/img/aim-carousel2.jpg" title="AIM"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/password/"> <img alt="Password" src="/web/20130425035205im_/http://help.aol.com/help/img/password-help-carousel.gif.png" title="Password"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/aol_mybenefits/"> <img alt="AOL MyBenefits" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-mybenefits-carousel.gif.png" title="AOL MyBenefits"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/ProductLanding/aol_software/"> <img alt="AOL software" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-desktop-carousel.gif.png" title="AOL software"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/security_software/"> <img alt="Security Software" src="/web/20130425035205im_/http://help.aol.com/help/img/security-software-carousel.gif.png" title="Security Software"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/winamp/"> <img alt="Winamp" src="/web/20130425035205im_/http://help.aol.com/help/img/winamp-carousel-ic_1.gif" title="Winamp"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/my_account/"> <img alt="Account Management" src="/web/20130425035205im_/http://help.aol.com/help/img/my-account-carousel.gif.png" title="Account Management"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/aol/"> <img alt="AOL.com" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-com-carousel.gif.png" title="AOL.com"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/gamesdotcom/"> <img alt="Games.com" src="/web/20130425035205im_/http://help.aol.com/help/img/games_carousel_1.jpg" title="Games.com"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/aol_techguru/"> <img alt="AOL TechGuru" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-techguru.gif.png" title="AOL TechGuru"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/aol_toolbar/"> <img alt="AOL Toolbar" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-toolbar-carousel.gif.png" title="AOL Toolbar"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/aol_search/"> <img alt="AOL Search" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-search-carousel_6.png" title="AOL Search"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/editions/"> <img alt="Editions" src="/web/20130425035205im_/http://help.aol.com/help/img/editions_carousel.gif" title="Editions"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/ProductLanding/mobile_web/"> <img alt="Mobile Web" src="/web/20130425035205im_/http://help.aol.com/help/img/mobile_1.gif" title="Mobile Web"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/lifestore/"> <img alt="Lifestore" src="/web/20130425035205im_/http://help.aol.com/help/img/lifestore-carousel.gif.png" title="Lifestore"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/moviefone/"> <img alt="Moviefone" src="/web/20130425035205im_/http://help.aol.com/help/img/moviefone-carousel.gif.png" title="Moviefone"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/aol_computer_checkup/"> <img alt="AOL Computer Checkup" src="/web/20130425035205im_/http://help.aol.com/help/img/aol-computer-checkup-carousel.gif.png" title="AOL Computer Checkup"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/mcafee/"> <img alt="McAfee" src="/web/20130425035205im_/http://help.aol.com/help/img/mcafee-carousel.gif.png" title="McAfee"/> </a> </li><li> <a href="/web/20130425035205/http://help.aol.com/help/product/av_by_aol/"> <img alt="AV by AOL" src="/web/20130425035205im_/http://help.aol.com/help/img/av-by-aol-carousel.gif.png" title="AV by AOL"/> </a> </li> </ul> </div> <button class="next">Next Slides</button> </div> <!-- #slider --> <div class="wide_module"> <h3>Popular Services</h3> <ul class="col_list"> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2011&amp;url=http://help.aol.com/help/product/aol_mail/"><span> AOL Mail </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2010&amp;url=http://help.aol.com/help/ProductLanding/aim/"><span> AIM </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2442&amp;url=http://help.aol.com/help/product/aol/"><span> AOL.com </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2017&amp;url=http://help.aol.com/help/ProductLanding/aol_software/"><span> AOL Desktop </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2484&amp;url=http://help.aol.com/help/product/aol_search/"><span> AOL Search </span></a> </li> </ul><ul class="col_list"> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2443&amp;url=http://help.aol.com/help/product/aol_techguru"><span> AOL TechGuru </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2113&amp;url=http://help.aol.com/help/product/aol_computer_checkup/"><span> Computer Checkup </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2022&amp;url=http://help.aol.com/help/product/gamesdotcom/"><span> Games </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2572&amp;url=http://help.aol.com/help/product/lifestore/"><span> Lifestore </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2444&amp;url=http://help.aol.com/help/product/aol_mybenefits"><span> MyBenefits </span></a> </li> </ul><ul class="col_list"> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2446&amp;url=http://notify.aol.com"><span> Notify AOL </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2448&amp;url=http://help.aol.com/help/product/password/"><span> Password Help </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2449&amp;url=http://names.aol.com"><span> Usernames </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2450&amp;url=http://help.aol.com/help/product/security_software/"><span> Security Software </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2447&amp;url=http://help.aol.com/help/product/winamp/"><span> Winamp </span></a> </li> </ul> <div class="clear"></div> <a href="/web/20130425035205/http://help.aol.com/help/a-z" class="emph link">View Help A-Z</a> </div> <div class="slim_module"> <h3>Settings</h3> <ul class="col_list"> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2894&amp;url=https://bill.aol.com/SPortal/jsp/change_price_plan.jsp?ncid=crosssellusaolp00000027"><span> Upgrade My Plan </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2042&amp;url=http://alerts.aol.com/ar/prefs/index.ev?cp=acmahdp"><span> Alerts &amp; Reminders </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2043&amp;url=http://calendar.aol.com/Settings?fat=1"><span> Update Calendar </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2045&amp;url=http://password.aol.com"><span> Change My Password </span></a> </li> <li> <a href="/web/20130425035205/http://help.aol.com/help/viewbestbet.do?type=url&amp;bbid=MSRecommendation2107&amp;url=https://bill.aol.com/SPortal/jsp/contact_primary_update.jsp"><span> Contact Information </span></a> </li> </ul> <a href="/web/20130425035205/http://help.aol.com/help/accountsettings" class="emph link">Go to Account &amp; Settings</a> </div> <!-- Settings --> <div class="slim_module" xmlns:tal="http://xml.zope.org/namespaces/tal"><h3 class="contact">Contact AOL</h3> <h3 class="contact"><a href="https://web.archive.org/web/20130425035205/https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=bill.aol.com&amp;authLev=2&amp;lang=en&amp;locale=us&amp;offerId=aol-helpv2-en-us&amp;siteState=OrigUrl%3Dhttps%253A%252F%252Fbill.aol.com%252FSPortal%252Fjsp%252Fcontact_us.jsp"><img alt="Contact AOL" border="0" height="83" src="/web/20130425035205im_/http://help.aol.com/help/img/logo_aol_paint_splash.jpg" width="207"/> </a></h3> <p>We are in the business of helping people, period. If you have any questions, please let us know.</p> <p><a class="emph" href="https://web.archive.org/web/20130425035205/https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=bill.aol.com&amp;authLev=2&amp;lang=en&amp;locale=us&amp;offerId=aol-helpv2-en-us&amp;siteState=OrigUrl%3Dhttps%253A%252F%252Fbill.aol.com%252FSPortal%252Fjsp%252Fcontact_us.jsp">Contact AOL</a></p> </div> </div> <!-- #main --> <!-- Footer HTML --> <script type="text/javascript" src="https://web.archive.org/web/20130425035205js_/http://o.aolcdn.com/bill.aol.com/js/footer_module.js"></script> <!-- #footer --> <!-- END Footer HTML --> </div> <!-- #page_wrap --> </body> </html> <!-- FILE ARCHIVED ON 03:52:05 Apr 25, 2013 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 06:33:09 Nov 28, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.473 exclusion.robots: 0.022 exclusion.robots.policy: 0.013 esindex: 0.01 cdx.remote: 17.504 LoadShardBlock: 132.134 (3) PetaboxLoader3.datanode: 153.998 (4) load_resource: 141.447 PetaboxLoader3.resolve: 87.297 -->

Pages: 1 2 3 4 5 6 7 8 9 10