Website help | National Theatre | South Bank, London

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It looks like cookies are disabled in your browser.<br/> Find out more about <a href="https://web.archive.org/web/20140701171007/http://www.aboutcookies.org/Default.aspx?page=1" target="_blank">changing your browser cookie settings</a> (this link opens in a window) </p> </div> </div> </div> <div class="box-shadow box-spacing-top box-spacing-btm"> <aside id="banner" role="complementary"> <img src="https://web.archive.org/web/20140701171007im_/http://d1wf8hd6ovssje.cloudfront.net/styles/960x263-banner/s3/images/National_Theatre_banner_3.jpg" width="960" height="263" alt="The National Theatre at night, illuminated, with the Thames river" title="National Theatre at night, illuminated, with Thames river, banner image"/> </aside> <div id="breadcrumbs" class="box-padding" role="navigation" itemprop="breadcrumb"><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/">NT</a> : <a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit" title="Your visit">Your visit</a> : Website help</div> </div> <div id="main" class="clearfix" role="main"> <aside class="col1 box-shadow box-white" role="complementary"> <nav class="nav-sub"> <ul><li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/booking-information">Booking Information</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/venue-information">Venue information</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/access">Access</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/food-and-drink">Food and Drink</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/bookshop">Bookshop</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/contact-us">General contacts</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/first-time-visitors">First Time Visitors</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/planning-a-visit-to-the-national-theatre">Planning a visit to the National Theatre</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/hospitality-and-private-hire">Hospitality/Private Hire</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/website-help" class="active-trail active">Website help</a><ul><li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/website-help/terms-and-conditions" title="Terms and conditions for using the website">T&Cs</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/website-help/privacy" title="Privacy information and data use">Privacy</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/sitemap" title="">Site map</a></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/form/website-feedback-form" title="Website help and information">Website feedback form</a></li> </ul></li> <li><a href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/careers-at-the-national-theatre">Careers at the National Theatre</a></li> </ul> </nav> <div> </div> </aside> <article class="col2 box-padding box-shadow" role="article"> <a id="content"></a> <header role="banner"> <h1 itemprop="headline">Website help</h1> </header> <div class="wysiwyg" itemprop="mainContentOfPage"> <div id="node-9941" class="node node-page clearfix"> <div class="content"> <p><strong>Box Office is open Monday - Saturday, 9.30am - 8pm and Sunday (when there is a performance at the National Theatre) 12 noon - 3pm. Call 020 7452 3000. You can email enquiries to <a title="Box Office email" href="https://web.archive.org/web/20140701171007/mailto:boxoffice@nationaltheatre.org.uk" target="_blank">boxoffice@nationaltheatre.org.uk</a>.<br/></strong></p> <p><strong>Other contact details can be found on our <a title="Contact Us" href="/web/20140701171007/http://www.nationaltheatre.org.uk/your-visit/contact-us" target="_self">Contact Us</a> page.<br/></strong></p> <p><strong>This page contains answers to the three most frequently asked questions on using this website, which are:</strong></p> <p>1. Where do I login or register? <strong><a title="login/register" href="/web/20140701171007/http://www.nationaltheatre.org.uk/login" target="_self">Login here</a></strong> and see below for where to find the login button for future use<br/>2. Are there quick links to all the main shows on the homepage?<br/>3. Where and how do I find listings of all that's on at the National?</p> <p>Following the answers to these three questions there is information about this website structure and a link to a form to report non-ticketing feedback on the website. If you are having probelms with buying tickets, please contact the Box Office using the contact details above.</p> <h2><strong>1. Login and Register</strong></h2> <p>(and subsequently Logout and My NT) are located on a bar that on desktops is always visible at the foot of the browser screen, and therefore requires no scrolling to be able to click on. On mobile devices, the bar is at the top of the screen. This bar also has the link to your basket.</p> <h2><img src="/web/20140701171007im_/http://www.nationaltheatre.org.uk/sites/all/libraries/files/images/Help-login.jpg" alt="Login location help" title="Login location help" width="520" height="400"/></h2><p>2. Links to all shows </p><p>The listing of all the shows we are selling tickets for has been replaced by a sequence of carousels, which provide the context of where a show is being performed. This allows you to select shows which are playing at the National, in the West End, are being broadcast as part of NT Live, are on Tour or are playing in other venues. We also have the title and image of each show to make it easier to select.</p> <h2><img src="/web/20140701171007im_/http://www.nationaltheatre.org.uk/sites/all/libraries/files/images/Help-list-of-shows-2.jpg" alt="Help for using the listing of shows on the home page" title="Help for using the listing of shows on the home page" width="518" height="300"/></h2><p>3. The Buy tickets & what's on section </p><p>This section allows you to view everything that we are presenting by the show/event or by date (Calendar). Under the Calendar option there are pre-set periods or you can enter a date range. This is also the section where 'Season' information is presented, allowing you to view the online season brochure, download pdfs of Rep brochures and also follow a link to future events and when they will be booking.</p> <p><img src="/web/20140701171007im_/http://www.nationaltheatre.org.uk/sites/all/libraries/files/images/Help-Whats-On-listings.jpg" alt="What's On Event and Calendar listings help" title="What's On Event and Calendar listings help" width="520" height="800"/></p> <p>聽</p> <p>If you are having trouble using the site then feel free to contact us and we'll endeavour to assist you as quickly as possible.</p> <p>If you have experienced a problem with buying tickets from this website, please e-mail <a class="email" href="https://web.archive.org/web/20140701171007/mailto:boxoffice@nationaltheatre.org.uk">boxoffice@nationaltheatre.org.uk</a></p> <p>To report any other bug, please use the <a title="Website feedback form" href="/web/20140701171007/http://www.nationaltheatre.org.uk/form/website-feedback-form" target="_self">Website Feedback Form</a>.</p> <div class="tinymce"> <p>There are a number of points worth noting when using this site.</p> <h2><strong>Accessibility</strong></h2> <p>This website has been developed to conform to the W3C accessibility guidelines for level AA compliance. We have endeavoured to conform to all the presented guidelines in Level AA wherever possible.</p> <h3><strong>Text size</strong></h3> <p>Some users might find screen text easier to read by increasing the size at which text is displayed. To do this you should simply adjust your browser's settings.</p> <ul><li>If you use Microsoft <strong>Internet Explorer</strong>, go to Tools (Alt + x), and select a scale from the options in Zoom</li> <li>If you use <strong>Firefox</strong>, edit the 'Fonts and colours' settings under the Content tab of the 'Options'.</li> <li>If you use <strong>Chrome</strong>, use the Web Content settings in the 'Under the bonnet' sectoin of 'Customise and Control Google Chrome' (click on the spanner item in the top right of the browser)</li> <li>If you use <strong>Safari</strong>, go to the View menu, select Text Size and then either Increase (Ctrl + +), Decrease (Ctrl + -) or Normal (Ctrl + 0).</li> </ul><h3><strong>Style Sheets</strong></h3> <p>In modern browsers like Firefox, style sheets for this site can be manually turned off. This removes all formatting of pages and reads as text only, removing all background images. e.g. in Firefox go to View > Page Style > No Style. The text size is also determined by the 'Text size' setting in your browser. If your setting is at a size below 'Medium' then the text will probably be displayed too small to read. For Internet Explorer, you can check your Text size setting by selecting it from the 'View' menu option on your browser toolbar.</p> <h2><strong>Navigation</strong></h2> <p>The main navigation is at the top of each page.</p> <p>Each section of the site has main and subsidiary links on the left of each page. 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