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<!DOCTYPE html> <html lang="de"> <head> <meta http-equiv="content-type" content="text/html; charset=utf-8" /> <meta name="viewport" content="width=device-width,initial-scale=1" /> <meta http-equiv="content-language" content="de" /> <link rel="stylesheet" type="text/css" href="/includes/de/style.css" /> <link rel="shortcut icon" href="/images/rtt.ico" /> <link rel="icon" type="image/png" href="/images/rtt.png" sizes="64x64"> <title>R-TT - Technischer Support</title> <meta name="keywords" content="technischer Support, Datenrettung, Wiederherstellung, Datentr盲ger-Abbild, Mail-Wiederherstellung, Festplattenbereinigung und -L枚schung" /> <meta name="Description" content="Technischer Support f眉r Benutzer der R-TT Produkte." /> <meta name="title" content="R-TT - Technischer Support" /> </head> <body> <div id="root"> <div> <div style="overflow-x:hidden;"> <div id="hdr-wrapper" class="hdr-wrapper"> <div id="hdr-hdr" class="section hdr-hdr"> <div class="hdr-logo"> <a 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Suchmuster an");F.QUERY.focus();return false;} return true; } </script> <div class="hdr-info"> <div> Wir bem眉hen uns, schnelle, effiziente und erschwingliche Software-L枚sungen anzubieten, die neue Standards in der Software-Industrie setzen k枚nnen. </div> </div> <div class="clearwoflex"></div> <div class="hdr-langs"> <div class="langs-block"> <div class="langs-btn"> <div class="langs-cur-flag"> <img width="51" height="29" alt="" src="/images/lang/de.png"/> </div> <span class="langs-sel"></span> </div> <div class="langs-list"> <a href="https://www.r-tt.com/TechnicalSupport.shtml"> <img src="/images/lang/en.png" width="51" height="29" alt="" /> <span>English</span> </a> <a href="https://www.r-tt.com/fr/TechnicalSupport.shtml"> <img src="/images/lang/fr.png" width="51" height="29" alt="" /> <span>Français</span> </a> <a href="https://www.r-tt.com/it/TechnicalSupport.shtml"> <img src="/images/lang/it.png" width="51" height="29" alt="" /> <span>Italiano</span> </a> <a 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UND KOMMERZIELLEN GEBRAUCH </div> <div class="menu-dd-items"> <div class="menu-dd-cols"> <div class="menu-dd-col-title"> <a href="https://www.r-studio.com/de/data-recovery-software/"> Professionelle Datenwiederherstellung: </a> </div> <div class="menu-dd-col-ul"><ul class="menu-dd-ul"> <li> <a href="https://www.r-studio.com/de/">R-Studio for Windows</a> </li> <li> <a href="https://www.r-studio.com/de/data_recovery_macintosh/">R-Studio for Mac</a> </li> <li> <a href="https://www.r-studio.com/de/data_recovery_linux/">R-Studio for Linux</a> </li> </ul></div> <div class="clearthis"></div> </div> <div class="menu-dd-cols"> <div class="menu-dd-col-title"> Sicherung und Systemwiederherstellung: </div> <div class="menu-dd-col-ul"><ul class="menu-dd-ul"> <li> <a href="https://www.drive-image.com/de/">R-Drive Image</a> </li> <li> <a href="https://www.drive-image.com/de/Drive_Image_Licensing.shtml#technician">R-Drive Image Technician</a> </li> </ul></div> <div class="clearthis"></div> </div> <div class="menu-dd-cols"> <div class="menu-dd-col-title"> Datenschutz und Sicherheit f眉r den PC: </div> <div class="menu-dd-col-ul"><ul class="menu-dd-ul"> <li> <a href="https://www.r-wipe.com/de/">R-Wipe & Clean</a> </li> <li> <a href="https://www.r-wipe.com/de/#mac">R-Wipe & Clean for Mac</a> </li> </ul></div> <div class="clearthis"></div> </div> </div> </div> </div> </div></li> <li class="menu-item"><div class="menu-item-wrap"> <span class="menu-title"> <span class="menu-icon-left"></span> <span class="alt-tr-ru-1">ONLINE KAUFEN</span> <span class="menu-icon-right"></span> </span> <div class="menu-dd"> <div class="menu-dd-cont"> <div class="menu-dd-items"> <ul class="menu-dd-ul"> <li> <a href="https://www.r-tt.com/de/VolumeLicensing.shtml" class="alt-tr-ru-1">Angebot</a> </li> <li> <a href="https://www.r-tt.com/de/GetInvoice.shtml">Rechnung erhalten</a> </li> <li> <a href="https://www.r-tt.com/de/FAQ.shtml">Verkaufs-FAQ</a> </li> <li> <a 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href="https://www.r-tt.com/de/TechnicalSupport.shtml"><span>Technischer Support</span></a> <a class="nav-tabs-customer" href="https://www.r-tt.com/de/PurchasingRequest.shtml"><span>Kundendienst</span></a> </div> </div></div> <div class="row-section"><div class="section"> <p class="oh2"> Willkommen beim Technischer Support von R-TT </p><p class="bt"> Wir bieten zahlreiche Supportressourcen inklusive einer umfassenden Online-Dokumentation und erfahrenen Support-Teams, die Ihnen bei der L枚sung der meisten Ihrer Fragen helfen k枚nnen. </p><p class="bt nobr"> Unser Online-Team f眉r Technischen Support ist 24 Stunden t盲glich, sieben Tage die Woche verf眉gbar und hat eine durchschnittliche Reaktionszeit von weniger als 4 Stunden. </p><p class="bt nobr"> Bitte f眉llen Sie das folgende Formular aus und senden Sie es an uns. </p> </div></div> <div class="row-gray row-section"><div class="section"> <form class="stdform form-wide" name="sRequest" method="post" action="https://www.r-tt.com/de/cgi-bin/SupportRequest" onsubmit="return onSubmitForm(document.sRequest)" novalidate> <input type=hidden name="S1PFVEDD2J" value="S1PFVEEC1M"> <input type=hidden name="KZTHLKRJVP" value="KZTHLKSQ4W"> <div class="col2-left"> <div class="fph"> <input type="text" id="name" name="realname" required /> <label value="Name" placeholder="Name *"></label> </div> <div class="fph"> <input type="text" id="company" name="Company" required /> <label value="Firma"></label> </div> <div class="fph"> <input type="text" id="email" name="email" required /> <label value="E-Mail" placeholder="E-Mail *"></label> </div> <div class="fph-margin"> <select required="" name="country"> <option value="">Land</option> <option value="United States">United States <option value="Canada">Canada <option disabled>----</option> <option value="Afghanistan">Afghanistan <option value="Aland Islands">Aland Islands <option value="Albania">Albania <option value="Algeria">Algeria <option value="American Samoa">American Samoa <option value="Andorra">Andorra <option value="Angola">Angola <option value="Anguilla">Anguilla <option value="Antarctica">Antarctica <option value="Antigua and Barbuda">Antigua and Barbuda <option value="Argentina">Argentina <option value="Armenia">Armenia <option value="Aruba">Aruba <option value="Australia">Australia <option value="Austria">Austria <option value="Azerbaijan">Azerbaijan <option value="Bahamas">Bahamas <option value="Bahrain">Bahrain <option value="Bangladesh">Bangladesh <option value="Barbados">Barbados <option value="Belarus">Belarus <option value="Belgium">Belgium <option value="Belize">Belize <option value="Benin">Benin <option value="Bermuda">Bermuda <option value="Bhutan">Bhutan <option value="Bolivia, Plurinational State of">Bolivia, Plurinational State of <option value="Bonaire, Sint Eustatius and Saba">Bonaire, Sint Eustatius and Saba <option value="Bosnia and Herzegovina">Bosnia and Herzegovina <option value="Botswana">Botswana <option value="Bouvet Island">Bouvet Island <option value="Brazil">Brazil <option value="British Indian Ocean Territory">British Indian Ocean Territory <option value="Brunei Darussalam">Brunei Darussalam <option value="Bulgaria">Bulgaria <option value="Burkina Faso">Burkina Faso <option value="Burundi">Burundi <option value="Cambodia">Cambodia <option value="Cameroon">Cameroon <option value="Cape Verde">Cape Verde <option value="Cayman Islands">Cayman Islands <option value="Chad">Chad <option value="Chile">Chile <option value="China">China <option value="Christmas Island">Christmas Island <option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands <option value="Colombia">Colombia <option value="Comoros">Comoros <option value="Congo">Congo <option value="Cook Islands">Cook Islands <option value="Costa Rica">Costa Rica <option value="Cote d'Ivoire">Cote d'Ivoire <option value="Croatia">Croatia <option value="Curacao">Curacao <option value="Cyprus">Cyprus <option value="Czech Republic">Czech Republic <option value="Denmark">Denmark <option value="Djibouti">Djibouti <option value="Dominica">Dominica <option value="Dominican Republic">Dominican Republic <option value="Ecuador">Ecuador <option value="Egypt">Egypt <option value="El Salvador">El Salvador <option value="Equatorial Guinea">Equatorial Guinea <option value="Eritrea">Eritrea <option value="Estonia">Estonia <option value="Ethiopia">Ethiopia <option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas) <option value="Faroe Islands">Faroe Islands <option value="Fiji">Fiji <option value="Finland">Finland <option value="France">France <option value="French Guiana">French Guiana <option value="French Polynesia">French Polynesia <option value="French Southern Territories">French Southern Territories <option value="Gabon">Gabon <option value="Gambia">Gambia <option value="Georgia">Georgia <option value="Germany">Germany <option value="Ghana">Ghana <option value="Gibraltar">Gibraltar <option value="Greece">Greece <option value="Greenland">Greenland <option value="Grenada">Grenada <option value="Guadeloupe">Guadeloupe <option value="Guam">Guam <option value="Guatemala">Guatemala <option value="Guernsey">Guernsey <option value="Guinea">Guinea <option value="Guinea-Bissau">Guinea-Bissau <option value="Guyana">Guyana <option value="Haiti">Haiti <option value="Heard Island and McDonald Islands">Heard Island and McDonald Islands <option value="Holy See (Vatican City State)">Holy See (Vatican City State) <option value="Honduras">Honduras <option value="Hong Kong">Hong Kong <option value="Hungary">Hungary <option value="Iceland">Iceland <option value="India">India <option value="Indonesia">Indonesia <option value="Iraq">Iraq <option value="Ireland">Ireland <option value="Isle of Man">Isle of Man <option value="Israel">Israel <option value="Italy">Italy <option value="Jamaica">Jamaica <option value="Japan">Japan <option value="Jersey">Jersey <option value="Jordan">Jordan <option value="Kazakhstan">Kazakhstan <option value="Kenya">Kenya <option value="Kiribati">Kiribati <option value="Kuwait">Kuwait <option value="Kyrgyzstan">Kyrgyzstan <option value="Lao People's Democratic Republic">Lao People's Democratic Republic <option value="Latvia">Latvia <option value="Lebanon">Lebanon <option value="Lesotho">Lesotho <option value="Liberia">Liberia <option value="Libya">Libya <option value="Liechtenstein">Liechtenstein <option value="Lithuania">Lithuania <option value="Luxembourg">Luxembourg <option value="Macao">Macao <option value="Macedonia, The Former Yugoslav Republic of">Macedonia, The Former Yugoslav Republic of <option value="Madagascar">Madagascar <option value="Malawi">Malawi <option value="Malaysia">Malaysia <option value="Maldives">Maldives <option value="Mali">Mali <option value="Malta">Malta <option value="Marshall Islands">Marshall Islands <option value="Martinique">Martinique <option value="Mauritania">Mauritania <option value="Mauritius">Mauritius <option value="Mayotte">Mayotte <option value="Mexico">Mexico <option value="Micronesia, Federated States of">Micronesia, Federated States of <option value="Moldova, Republic of">Moldova, Republic of <option value="Monaco">Monaco <option value="Mongolia">Mongolia <option value="Montenegro">Montenegro <option value="Montserrat">Montserrat <option value="Morocco">Morocco <option value="Mozambique">Mozambique <option value="Myanmar">Myanmar <option value="Namibia">Namibia <option value="Nauru">Nauru <option value="Nepal">Nepal <option value="Netherlands">Netherlands <option value="New Caledonia">New Caledonia <option value="New Zealand">New Zealand <option value="Nicaragua">Nicaragua <option value="Niger">Niger <option value="Nigeria">Nigeria <option value="Niue">Niue <option value="Norfolk Island">Norfolk Island <option value="Northern Mariana Islands">Northern Mariana Islands <option value="Norway">Norway <option value="Oman">Oman <option value="Pakistan">Pakistan <option value="Palau">Palau <option value="Palestinian Territory">Palestinian Territory <option value="Panama">Panama <option value="Papua New Guinea">Papua New Guinea <option value="Paraguay">Paraguay <option value="Peru">Peru <option value="Philippines">Philippines <option value="Pitcairn">Pitcairn <option value="Poland">Poland <option value="Portugal">Portugal <option value="Puerto Rico">Puerto Rico <option value="Qatar">Qatar <option value="Reunion">Reunion <option value="Romania">Romania <option value="Russian Federation">Russian Federation <option value="Rwanda">Rwanda <option value="Saint Barthelemy">Saint Barthelemy <option value="Saint Helena, Ascension and Tristan da Cunha">Saint Helena, Ascension and Tristan da Cunha <option value="Saint Kitts and Nevis">Saint Kitts and Nevis <option value="Saint Lucia">Saint Lucia <option value="Saint Martin (French part)">Saint Martin (French part) <option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon <option value="Saint Vincent and the Grenadines">Saint Vincent and the Grenadines <option value="Samoa">Samoa <option value="San Marino">San Marino <option value="Sao Tome and Principe">Sao Tome and Principe <option value="Saudi Arabia">Saudi Arabia <option value="Senegal">Senegal <option value="Serbia">Serbia <option value="Seychelles">Seychelles <option value="Sierra Leone">Sierra Leone <option value="Singapore">Singapore <option value="Sint Maarten (Dutch part)">Sint Maarten (Dutch part) <option value="Slovakia">Slovakia <option value="Slovenia">Slovenia <option value="Solomon Islands">Solomon Islands <option value="South Africa">South Africa <option value="South Georgia and the South Sandwich Islands">South Georgia and the South Sandwich Islands <option value="South Korea">South Korea <option value="Spain">Spain <option value="Sri Lanka">Sri Lanka <option value="Suriname">Suriname <option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen <option value="Swaziland">Swaziland <option value="Sweden">Sweden <option value="Switzerland">Switzerland <option value="Taiwan">Taiwan <option value="Tajikistan">Tajikistan <option value="Tanzania, United Republic of">Tanzania, United Republic of <option value="Thailand">Thailand <option value="Timor-Leste">Timor-Leste <option value="Togo">Togo <option value="Tokelau">Tokelau <option value="Tonga">Tonga <option value="Trinidad and Tobago">Trinidad and Tobago <option value="Tunisia">Tunisia <option value="Turkey">Turkey <option value="Turkmenistan">Turkmenistan <option value="Turks and Caicos Islands">Turks and Caicos Islands <option value="Tuvalu">Tuvalu <option value="Uganda">Uganda <option value="Ukraine">Ukraine <option value="United Arab Emirates">United Arab Emirates <option value="United Kingdom">United Kingdom <option value="United States Minor Outlying Islands">United States Minor Outlying Islands <option value="Uruguay">Uruguay <option value="Uzbekistan">Uzbekistan <option value="Vanuatu">Vanuatu <option value="Venezuela, Bolivarian Republic of">Venezuela, Bolivarian Republic of <option value="Viet Nam">Viet Nam <option value="Virgin Islands, British">Virgin Islands, British <option value="Virgin Islands, U.S.">Virgin Islands, U.S. <option value="Wallis and Futuna">Wallis and Futuna <option value="Western Sahara">Western Sahara <option value="Zambia">Zambia <option value="Zimbabwe">Zimbabwe </select> </div> <div class="fph"> <input type="text" name="ORDERID" required /> <label value="Auftrags-ID#" placeholder="Auftrags-ID# (ggf.)"></label> </div> <div class="fph"> <input type="text" name="Phone" required /> <label value="Telefonnummer"></label> </div> <div class="fph-margin"> <select required="" id="os" name="OS"> <option value="">Betriebssystem *</option> <option value="Win11_64">Windows 11</option> <option value="W2022">Windows 2022</option> <option value="W2019">Windows 2019</option> <option value="Win10_64">Windows 10 x64</option> <option 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} else { nodeAddClass(E,"form-wrong"); } return IsValid; } function formFillByUri() { var query = location.search.substr(1).split("&"); for(var i=0;i<query.length;i++) { var item = query[i].split("="); item[1] = decodeURIComponent(item[1]); var elem = document.getElementById(item[0]); if (elem) { if (elem.options) { for(var j=0;j<elem.options.length;j++) { var opt=elem.options[j];if (!opt) continue; if (!(item[1].toUpperCase() === opt.value.toUpperCase())) continue; elem.value=opt.value; break; } } else { elem.value=item[1]; } } } } function onSubmitForm(Form) { var bFormValid=true;bFormWrongName=false;var aSubmitBtns=[]; var Elems=Form.elements; for(var j=0;j<Elems.length;j++) { if (typeof aFormChecks !== 'undefined') { for(var i=0;i<aFormChecks.length;i++) { var strChkName=aFormChecks[i];var strChkKind=""; if (strChkName.substr(0,1)=='%') {strChkName=strChkName.slice(1);strChkKind="digits";} if (strChkName.substr(0,1)=='#') {strChkName=strChkName.slice(1);strChkKind="phone";} if (strChkName.substr(0,1)=='*') {strChkName=strChkName.slice(1);strChkKind="latin";} if (strChkName.substr(0,1)=='@') {strChkName=strChkName.slice(1);strChkKind="email";} if (strChkName.substr(0,1)=='~') {strChkName=strChkName.slice(1);strChkKind="opt_email";} if (Elems[j].name==strChkName) { if (!formSetInputValidity(Elems[j],formIsValidInput(Elems[j],strChkKind))) { bFormValid=false; if (strChkKind=="latin") bFormWrongName=true; } break; } } } if (typeof formCustomCheckInput !== 'undefined') { if (!formCustomCheckInput(Elems[j])) bFormValid=false; } if (Elems[j].name=='WordVerify') { if (Elems[j].value == "") { bFormValid=false; formSetInputValidity(Elems[j],false); } else { formSetInputValidity(Elems[j],true); } } if ((Elems[j].tagName=='INPUT')&&(Elems[j].type=='submit')) { aSubmitBtns.push(Elems[j]); } } if (typeof formCustomCheckForm !== 'undefined') { if (!formCustomCheckForm(Form)) bFormValid=false; } if (bFormValid) { nodeDelClass(Form,"form-wrong"); nodesDelClass(aSubmitBtns,"form-wrong"); var SubmitCheck=document.getElementById('#FormWasAlreadySubmited'); if (SubmitCheck) {SubmitCheck.value=new Date().getTime();} for(var j=0;j<Elems.length;j++) { if ((Elems[j].value != "")&&(Elems[j].value == Elems[j].getAttribute("js_placeholder"))) {Elems[j].value="";} } } else { nodeAddClass(Form,"form-wrong"); for(var j=0;j<aSubmitBtns.length;j++) { if (nodeHasClass(aSubmitBtns[j],"form-wrong")) { var newSubmitBtn = aSubmitBtns[j].cloneNode(true); aSubmitBtns[j]=aSubmitBtns[j].parentNode.replaceChild(newSubmitBtn,aSubmitBtns[j]); } else { nodeAddClass(aSubmitBtns[j],"form-wrong"); } } } if (bFormWrongName) { nodeAddClass(Form,"form-wrong-name"); } else { nodeDelClass(Form,"form-wrong-name"); } return bFormValid; } // Word verification function onRefreshCaptcha() { var Img=document.getElementById('WordVerifyImg');if (!Img) return; Img.setAttribute('src','/scripts/cgen?'+new Date().getTime()); } function onFormInit() { var SubmitCheck=document.getElementById('#FormWasAlreadySubmited');if (!SubmitCheck) return; if (SubmitCheck.value != "") { SubmitCheck.value=''; onRefreshCaptcha(); } } // Floating placeholders function fphIsInput(E) { if (!E) return false; return ( ((E.tagName=='INPUT')&&(E.type=='text')) || ((E.tagName=='INPUT')&&(E.type=='password')) || ((E.tagName=='INPUT')&&(E.type=='email')) || (E.tagName=='TEXTAREA') ); } function fphGetLabel(E) { while((E)&&(E.tagName!='LABEL')) E=E.nextSibling; return E; } function onFphChange(E) { var Lbl=fphGetLabel(E);if (!Lbl) return; var IsPlaceholder = (formGetVal(E) == ""); if ( (E === document.activeElement) || (!IsPlaceholder) ) { if (IsPlaceholder) {E.value="";E.setAttribute("js_placeholder","");nodeDelClass(E,"js_placeholder");} Lbl.innerText=Lbl.getAttribute("value"); Lbl.className=(E === document.activeElement)?"js_focus":""; Lbl.style.display = "block"; } else { Lbl.style.display = "none"; if (IsPlaceholder) { var strPlaceholder; if (nodeHasClass(E,"form-wrong")) {strPlaceholder=Lbl.getAttribute("alt");} if ((!strPlaceholder)||(strPlaceholder=="")) {strPlaceholder=Lbl.getAttribute("placeholder");} if ((!strPlaceholder)||(strPlaceholder=="")) {strPlaceholder=Lbl.getAttribute("value");} if (!strPlaceholder) {strPlaceholder="";} E.value=strPlaceholder; E.setAttribute("js_placeholder",strPlaceholder); nodeAddClass(E,"js_placeholder"); } else { E.setAttribute("js_placeholder",""); nodeDelClass(E,"js_placeholder"); } } } function onFphChangeThis() { onFphChange(this); } function onFphInitNode(Node) { if (!Node) return; nodeAddClass(Node,"fph-js"); var aChildren = Node.childNodes; for(var j=0;j<aChildren.length;j++) { if (fphIsInput(aChildren[j])) { onFphChange(aChildren[j]); if (aChildren[j].addEventListener) { aChildren[j].addEventListener('focus',onFphChangeThis,true); aChildren[j].addEventListener('blur',onFphChangeThis,true); aChildren[j].oninput = onFphChangeThis; } else { aChildren[j].onfocusin = onFphChangeThis; aChildren[j].onfocusout = onFphChangeThis; aChildren[j].oncut = aChildren[j].oncopy = aChildren[j].onpaste = aChildren[j].onkeyup = onFphChangeThis; } } } } function onFphInit() { var bHaveNativeFph=false; try { var aSelectors=['.fph input:invalid','.fph input:valid','.fph textarea:invalid','.fph textarea:valid']; if (document.querySelector('.fph')) for(var i=0;i<aSelectors.length;i++) { if (!document.querySelector(aSelectors[i])) continue; bHaveNativeFph=true;break; } } catch(e) {} if (!bHaveNativeFph) { //if (true) { var aFph=nodeFindChildren(document,'.fph'); for(var i=0;i<aFph.length;i++) { onFphInitNode(aFph[i]); } } } // Main execution onFphInit(); onFormInit(); </script> <script type="text/javascript" charset="utf-8"> formFillByUri(); // name,company,email,product,version,license,os,os_version </script> </body></html>