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<!DOCTYPE html><html data-wf-domain="www.trashie.io" data-wf-page="6540484f862b139dda8bc779" data-wf-site="64c3c63e0416bb4d90dc8404" lang="en"><head><meta charset="utf-8"/><title>FAQs</title><meta content="Find answers to all your questions here. Learn more about the Take Back Bag, how we recycle clothing, TrashieCash, Trashie Rewards, and the Trashie Chrome extension." name="description"/><meta content="FAQs" property="og:title"/><meta content="Find answers to all your questions here. Learn more about the Take Back Bag, how we recycle clothing, TrashieCash, Trashie Rewards, and the Trashie Chrome extension." property="og:description"/><meta content="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65c536e5aa303b5211f5cb23_Facebook%20cover%20-%206.png" property="og:image"/><meta content="FAQs" property="twitter:title"/><meta content="Find answers to all your questions here. Learn more about the Take Back Bag, how we recycle clothing, TrashieCash, Trashie Rewards, and the Trashie Chrome extension." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65c536e5aa303b5211f5cb23_Facebook%20cover%20-%206.png" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="hdDyEJntriw1pljjcWp4rFtqxbnWLFKeRctOy6AnhI8" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/css/trashie-staging.fa6cd39fd.css" rel="stylesheet" type="text/css"/><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/64f74afadafa3251714a0337_Trashie_Favicon_8.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/64f74aef60356c3fe582b6da_Trashie_IG_Avatar_Alt_6.png" rel="apple-touch-icon"/><link href="https://www.trashie.io/faqs" rel="canonical"/><script async="" src="https://www.googletagmanager.com/gtag/js?id=G-JJHCBQLQ4R"></script><script type="text/javascript">window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments);}gtag('js', new Date());gtag('set', 'developer_id.dZGVlNj', true);gtag('config', 'G-JJHCBQLQ4R');</script> <script fs-consent-categories="analytics" type="text/javascript" type="fs-consent"> !function(t,e){var o,n,p,r;e.__SV||(window.posthog=e,e._i=[],e.init=function(i,s,a){function g(t,e){var o=e.split(".");2==o.length&&(t=t[o[0]],e=o[1]),t[e]=function(){t.push([e].concat(Array.prototype.slice.call(arguments,0)))}}(p=t.createElement("script")).type="text/javascript",p.crossOrigin="anonymous",p.async=!0,p.src=s.api_host.replace(".i.posthog.com","-assets.i.posthog.com")+"/static/array.js",(r=t.getElementsByTagName("script")[0]).parentNode.insertBefore(p,r);var u=e;for(void 0!==a?u=e[a]=[]:a="posthog",u.people=u.people||[],u.toString=function(t){var e="posthog";return"posthog"!==a&&(e+="."+a),t||(e+=" (stub)"),e},u.people.toString=function(){return u.toString(1)+".people (stub)"},o="init capture register register_once register_for_session unregister unregister_for_session getFeatureFlag getFeatureFlagPayload isFeatureEnabled reloadFeatureFlags updateEarlyAccessFeatureEnrollment getEarlyAccessFeatures on onFeatureFlags onSessionId getSurveys getActiveMatchingSurveys renderSurvey canRenderSurvey getNextSurveyStep identify setPersonProperties group resetGroups setPersonPropertiesForFlags resetPersonPropertiesForFlags setGroupPropertiesForFlags resetGroupPropertiesForFlags reset get_distinct_id getGroups get_session_id get_session_replay_url alias set_config startSessionRecording stopSessionRecording sessionRecordingStarted captureException loadToolbar get_property getSessionProperty createPersonProfile opt_in_capturing opt_out_capturing has_opted_in_capturing has_opted_out_capturing clear_opt_in_out_capturing debug".split(" "),n=0;n<o.length;n++)g(u,o[n]);e._i.push([i,s,a])},e.__SV=1)}(document,window.posthog||[]); 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preloader.style.display = 'flex'; } // Function to animate and hide the preloader function hidePreloader() { const preloader = document.querySelector('.preloader'); const preloaderSvg = document.querySelector('.preloader-svg'); // Apply CSS transitions preloader.style.transition = 'opacity 0.5s ease-out'; preloaderSvg.style.transition = 'opacity 0.5s ease-out'; // Delay the animation setTimeout(() => { // Fade out the preloader and preloader-svg preloader.style.opacity = '0'; preloaderSvg.style.opacity = '0'; }, 700); // 0.7 seconds delay // After the animation, change display to 'none' setTimeout(() => { preloader.style.display = 'none'; }, 1200); // 1.2 seconds total duration (0.7s delay + 0.5s animation) } // Call the functions to set the initial state and trigger the animation setInitialPreloaderState(); setTimeout(hidePreloader, 0); // You can add a delay here if needed </script></div></div><div fs-cc="banner" class="fs-cc-banner3_component"><div class="fs-cc-banner3_container"><div class="fs-cc-banner3_block"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="fs-cc-banner3_paragraph w-richtext"><p><strong>Cookie Consent:</strong> By using this website, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our <a href="/privacy-policy">Privacy Policy</a> for more information.</p></div></div></div></div></div><div class="fs-cc-banner3_buttons-wrapper"><a fs-cc="close" href="#" class="button button-small w-button">Ok!</a></div></div></div><div class="custom-css w-embed"><style></style></div><div class="custom-js w-embed w-script"><script></script></div><div id="popup_wrapper" class="email_popup-overlay"><div class="email_popup-content-wrapper"><a href="#" class="email_popup-content-close-button w-button">X</a><div class="email_popup-content"><div class="email_popup-content-text"><h4 id="form_title">Enjoy $15 off!</h4><div class="spacer-xxsmall"></div><p id="form_description" class="text-weight-medium">Join the list & get $15 off your first Take Back Bag Rainbow 3-pack! Plus, get the scoop on new rewards and more.</p><div class="spacer-xxsmall"></div><div class="w-embed w-script"><form id="iterable_optin" class="flex_form-form"> <input type="text" id="email_input" name="email" placeholder="Enter your email" class="flex_form-input"> <span class="text-color-rich-red text-align-left text-size-small text-weight-normal" id="email_error">Please enter a valid email address.</span> <input type="text" id="phone_number_input" name="phone_number" placeholder="Phone number" class="flex_form-input"> <span class="text-color-rich-red text-align-left text-size-small text-weight-normal" id="phone_number_error">Please enter a valid phone number.</span> <span class="text-color-rich-red text-align-left text-size-small text-weight-normal" id="form_error">There was an error. Please try again or contact help@trashie.io</span> <p id="form_disclaimer" class="text-size-mini">By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Trashie at the phone number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Message frequency varies. Message and data rates may apply. View <a href="https://www.trashie.io/terms-of-service">terms</a> & <a href="https://www.trashie.io/privacy-policy">privacy</a>.</p> <button class="flex_form-button" id="submit_button" type="button" onclick="submitForm()">Continue</button> <button class="flex_form-button background-color-white" id="close_form_button" type="button" onclick="closeForm()">Close</button> </form> <style> #email_error, #phone_number_error, #form_error{ display: none; } </style> <script> const formTitle = document.getElementById('form_title'); const formDescription = document.getElementById('form_description'); const formDisclaimer = document.getElementById('form_disclaimer'); const emailInput = document.getElementById('email_input'); const phoneNumberInput = document.getElementById('phone_number_input'); const submitButton = document.getElementById('submit_button'); const closeButton = document.getElementById('close_form_button'); const popupWrapper = document.getElementById('popup_wrapper'); phoneNumberInput.style.display = 'none'; formDisclaimer.style.display = 'none'; closeButton.style.display = 'none'; // Function to validate the email using a regular expression function isValidEmail(email) { const emailPattern = /^[^\s@]+@[^\s@]+\.[^\s@]+$/; return emailPattern.test(email); } function isValidUSPhoneNumber(phoneNumber) { const phonePattern = /^(?:\+1[-.\s]?|1[-.\s]?)?$?(\d{3})$?[-.\s]?(\d{3})[-.\s]?(\d{4})$/; return phonePattern.test(phoneNumber); } function closeForm() { popupWrapper.classList.remove("show"); } function submitForm() { const emailError = document.getElementById('email_error'); const phoneNumberError = document.getElementById('phone_number_error'); const formError = document.getElementById('form_error'); // Clear previous errors emailError.style.display = 'none'; phoneNumberError.style.display = 'none'; formError.style.display = 'none'; // Validate inputs let isValid = true; if (emailInput.style.display !== 'none') { if (!isValidEmail(emailInput.value)) { emailError.style.display = 'block'; isValid = false; console.log('email not valid'); } if (!isValid) { return; } const data = { "email": emailInput.value.trim(), "listId": 5122015 } fetch('https://us-central1-fd-swap-app-prod-1.cloudfunctions.net/api_v2/v1/marketing/conferenceSubscribe', { method: 'POST', headers: { 'Content-Type': 'application/json' }, body: JSON.stringify(data) }) .then(response => { if (response.ok) { // Hide the email emailInput.style.display = 'none'; phoneNumberInput.style.display = 'block'; formTitle.textContent = 'Complete your signup'; //formDescription.textContent = ''; formDisclaimer.style.display = 'block'; phoneNumberInput.focus(); submitButton.textContent = 'Join the list'; posthog.capture( '$set', { $set: { closed_email_popup: 'true' } } ); } else { // Highlight the input fields in red and show error text formError.textContent = 'There was an error submitting the email 1'; formError.style.display = 'block'; } }) .catch((error) => { // Highlight the input fields in red and show error text formError.textContent = error; formError.style.display = 'block'; }); } else { if (!isValidUSPhoneNumber(phoneNumberInput.value)) { phoneNumberError.style.display = 'block'; isValid = false; console.log("Phone number not valid"); } if (!isValid) { return; } const data = { "email": emailInput.value.trim(), "phoneNumber": phoneNumberInput.value.trim(), "listId": 5122015 } fetch('https://us-central1-fd-swap-app-prod-1.cloudfunctions.net/api_v2/v1/marketing/conferenceSubscribe', { method: 'POST', headers: { 'Content-Type': 'application/json' }, body: JSON.stringify(data) }) .then(response => { if (response.ok) { // Hide the email emailInput.style.display = 'none'; phoneNumberInput.style.display = 'none'; submitButton.style.display = 'none'; closeButton.style.display = 'block'; formDisclaimer.style.display = 'none'; formTitle.textContent = 'Signup successful!'; formDescription.textContent = 'You will get exclusive notice on new rewards, Take Back deals, and more!'; } else { // Highlight the input fields in red and show error text formError.textContent = 'There was an error submitting the phone number'; formError.style.display = 'block'; } }) .catch((error) => { // Highlight the input fields in red and show error text formError.textContent = 'There was an error submitting the phone number'; formError.style.display = 'block'; }); } } </script></div></div></div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6780074d50accd48e7a79a31_email_popup_eyes.webp" loading="lazy" width="135.5" alt="" class="image-27"/></div><div class="w-embed"><style> .email_popup-overlay { visibility: hidden; opacity: 0; transition: opacity 250ms ease-in; } .email_popup-overlay.show { visibility: visible; opacity: 1; } .header-type-k_form{ justify-content: space-between; } .form-input-2{ flex-grow: 1; } </style></div></div><div class="cursor-css w-embed"><div id="cursor"></div> <div class="particle-container"></div> <style> #cursor { position: fixed; width: 20px; height: 20px; background-color: #fefefe; border: #1b1a1b 2px solid; border-radius: 50%; pointer-events: none; z-index: 12000001; box-shadow: 0px 0px 15px rgba(0, 0, 0, .1); transition: width 0.15s ease-out, height 0.15s ease-out; display: none; /* Initially hide the cursor */ } .particle-container { position: fixed; pointer-events: none; top: 0; left: 0; z-index: 12000000; } .particle { position: absolute; font-size: 24px; /* Adjust the size as needed */ line-height: 1; transform-origin: center center; animation: fall 1s linear; } @keyframes fall { from { transform: translateY(0) translateX(0); opacity: 1; } to { transform: translateY(10vh) translateX(var(--initial-x)); opacity: 0; } } /* Define a list of colors for the stars */ .star-color-1 { color: #3333FF; } .star-color-2 { color: #9AD2FF; } .star-color-3 { color: #7DF8A4; } .star-color-4 { color: #FF9AF5; } .star-color-5 { color: #FFDD42; } .star-color-6 { color: #C7BDFF; } .star-color-7 { color: #E53200; } </style></div><div class="cursor-js w-embed w-script"><script> document.addEventListener("DOMContentLoaded", function() { // Initialize cursor var cursor = document.getElementById("cursor"); // Check if it's not a touch screen (supports hover) if (window.matchMedia("(hover: hover)").matches) { // Listen for mousemove events on the document document.addEventListener("mousemove", function(event) { // Check if the cursor is outside the page if (event.clientX < 0 || event.clientY < 0 || event.clientX > window.innerWidth || event.clientY > window.innerHeight) { // Cursor is outside the page, hide it cursor.style.display = "none"; } else { // Cursor is inside the page, show it cursor.style.display = "block"; } }); // Hide the cursor when the mouse leaves the document document.addEventListener("mouseout", function(event) { cursor.style.display = "none"; }); // Show the cursor when the mouse enters the document document.addEventListener("mouseover", function(event) { cursor.style.display = "block"; }); //turn default cursor off var elementsToHideCursor = [ document.body, ...document.querySelectorAll("a"), ...document.querySelectorAll("button"), ...document.querySelectorAll("input"), ...document.querySelectorAll("textarea"), ...document.querySelectorAll("select"), ...document.querySelectorAll("label"), ...document.querySelectorAll(".form-checkbox-icon"), ...document.querySelectorAll(".w-form-label"), ...document.querySelectorAll(".form-dropdown"), ...document.querySelectorAll(".product12_arrow"), ...document.querySelectorAll(".splide__arrow") ]; elementsToHideCursor.forEach(function(element) { element.style.cursor = "none"; }); //cursor animation class Cursor { constructor() { this.D = document; this.W = window; this.cursor = this.D.getElementById("cursor"); this.particleContainer = this.D.querySelector(".particle-container"); this.links = this.D.querySelectorAll("a"); this.faqQuestions = this.D.querySelectorAll(".faq2_question"); this.closeButtons = this.D.querySelectorAll(".modal_close-button"); this.submitButtons = this.D.querySelectorAll(".w-button"); // Select all buttons (incl. form submit buttons) this.menuButtons = this.D.querySelectorAll(".navbar2_menu-button"); this.menuCloseButtons = this.D.querySelectorAll(".navbar2_menu-close"); this.init(); } init() { this.events(); } events() { this.W.addEventListener("mousemove", this.move.bind(this)); // Add mouseover and mouseout events to all links this.links.forEach(link => { link.addEventListener("mouseover", () => { // Change the cursor properties when hovering over a link this.cursor.style.width = "40px"; this.cursor.style.height = "40px"; // this.cursor.style.backgroundColor = "#7DF8A4"; }); link.addEventListener("mouseout", () => { // Restore the cursor properties when moving away from a link this.cursor.style.width = "20px"; this.cursor.style.height = "20px"; // this.cursor.style.backgroundColor = "#3333FF"; }); }); // Add mouseover and mouseout events to .faq2_question elements this.faqQuestions.forEach(question => { question.addEventListener("mouseover", () => { // Change the cursor properties when hovering over a .faq2_question element this.cursor.style.width = "40px"; this.cursor.style.height = "40px"; }); question.addEventListener("mouseout", () => { // Restore the cursor properties when moving away from a .faq2_question element this.cursor.style.width = "20px"; this.cursor.style.height = "20px"; }); }); // Add mouseover and mouseout events to all form submit buttons this.submitButtons.forEach(submitButton => { submitButton.addEventListener("mouseover", () => { // Change the cursor properties when hovering over a link this.cursor.style.width = "40px"; this.cursor.style.height = "40px"; // this.cursor.style.backgroundColor = "#7DF8A4"; }); submitButton.addEventListener("mouseout", () => { // Restore the cursor properties when moving away from a link this.cursor.style.width = "20px"; this.cursor.style.height = "20px"; // this.cursor.style.backgroundColor = "#3333FF"; }); }); // Add mouseover and mouseout events to all modal close buttons this.closeButtons.forEach(closeButton => { closeButton.addEventListener("mouseover", () => { // Change the cursor properties when hovering over a link this.cursor.style.width = "40px"; this.cursor.style.height = "40px"; // this.cursor.style.backgroundColor = "#7DF8A4"; }); closeButton.addEventListener("mouseout", () => { // Restore the cursor properties when moving away from a link this.cursor.style.width = "20px"; this.cursor.style.height = "20px"; // this.cursor.style.backgroundColor = "#3333FF"; }); }); // Add mouseover and mouseout events to all menu buttons this.menuButtons.forEach(menuButton => { menuButton.addEventListener("mouseover", () => { // Change the cursor properties when hovering over a link this.cursor.style.width = "40px"; this.cursor.style.height = "40px"; // this.cursor.style.backgroundColor = "#7DF8A4"; }); menuButton.addEventListener("mouseout", () => { // Restore the cursor properties when moving away from a link this.cursor.style.width = "20px"; this.cursor.style.height = "20px"; // this.cursor.style.backgroundColor = "#3333FF"; }); }); // Add mouseover and mouseout events to all menu close buttons this.menuCloseButtons.forEach(menuCloseButton => { menuCloseButton.addEventListener("mouseover", () => { // Change the cursor properties when hovering over a link this.cursor.style.width = "40px"; this.cursor.style.height = "40px"; // this.cursor.style.backgroundColor = "#7DF8A4"; }); menuCloseButton.addEventListener("mouseout", () => { // Restore the cursor properties when moving away from a link this.cursor.style.width = "20px"; this.cursor.style.height = "20px"; // this.cursor.style.backgroundColor = "#3333FF"; }); }); } move(event) { const x = event.clientX; const y = event.clientY; // Update the cursor's position this.cursor.style.transform = `translate(${x}px, ${y}px) translate(-50%, -50%)`; // Create stars with a small delay setTimeout(() => { this.createStars(x, y); }, 100); // Adjust the delay as needed } createStars(x, y) { const star = document.createElement("div"); star.className = "particle"; // Generate a random class name for the star (star-color-1, star-color-2, etc.) const randomColorClass = `star-color-${Math.floor(Math.random() * 7) + 1}`; star.classList.add(randomColorClass); star.textContent = "⭑"; // Star emoji // Calculate a random angle within a range of 45 degrees (-22.5 to 22.5 degrees) const angle = Math.random() * 45 - 22.5; star.style.setProperty('--initial-x', Math.tan(angle * (Math.PI / 180)) * 10 + 'vh'); star.style.left = x + "px"; star.style.top = y + "px"; // Add the star to the container this.particleContainer.appendChild(star); // Listen for the animation end event and remove the star star.addEventListener("animationend", () => { star.remove(); }); } } new Cursor(); } else { // It's a touch screen, don't execute cursor animation code cursor.style.display = "none"; } }); </script></div><div class="global-styles w-embed"><style> /* Focus state style for keyboard navigation for the focusable elements */ *[tabindex]:focus-visible, input[type="file"]:focus-visible { outline: 0.125rem solid #4d65ff; outline-offset: 0.125rem; } /* Get rid of top margin on first element in any rich text element */ .w-richtext > :not(div):first-child, .w-richtext > div:first-child > :first-child { margin-top: 0 !important; } /* Get rid of bottom margin on last element in any rich text element */ .w-richtext>:last-child, .w-richtext ol li:last-child, .w-richtext ul li:last-child { margin-bottom: 0 !important; } /* Prevent all click and hover interaction with an element */ .pointer-events-off { pointer-events: none; } /* Enables all click and hover interaction with an element */ .pointer-events-on { pointer-events: auto; } /* Create a class of .div-square which maintains a 1:1 dimension of a div */ .div-square::after { content: ""; display: block; padding-bottom: 100%; } /* Make sure containers never lose their center alignment */ .container-medium,.container-small, .container-large { margin-right: auto !important; margin-left: auto !important; } /* Make the following elements inherit typography styles from the parent and not have hardcoded values. Important: You will not be able to style for example "All Links" in Designer with this CSS applied. Uncomment this CSS to use it in the project. Leave this message for future hand-off. */ /* a, .w-input, .w-select, .w-tab-link, .w-nav-link, .w-dropdown-btn, .w-dropdown-toggle, .w-dropdown-link { color: inherit; text-decoration: inherit; font-size: inherit; } */ /* Apply "..." after 3 lines of text */ .text-style-3lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 3; -webkit-box-orient: vertical; } /* Apply "..." after 2 lines of text */ .text-style-2lines { display: -webkit-box; overflow: hidden; -webkit-line-clamp: 2; -webkit-box-orient: vertical; } /* Adds inline flex display */ .display-inlineflex { display: inline-flex; } /* These classes are never overwritten */ .hide { display: none !important; } .faqs-wrapper .w-dyn-items .w-dyn-item:last-child .faq-item{ border-bottom: none; } @media screen and (max-width: 991px) { .hide, .hide-tablet { display: none !important; } } @media screen and (max-width: 767px) { .hide-mobile-landscape{ display: none !important; } } @media screen and (max-width: 479px) { .hide-mobile{ display: none !important; } } .margin-0 { margin: 0rem !important; } .padding-0 { padding: 0rem !important; } .spacing-clean { padding: 0rem !important; margin: 0rem !important; } .margin-top { margin-right: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-top { padding-right: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-right { margin-top: 0rem !important; margin-bottom: 0rem !important; margin-left: 0rem !important; } .padding-right { padding-top: 0rem !important; padding-bottom: 0rem !important; padding-left: 0rem !important; } .margin-bottom { margin-top: 0rem !important; margin-right: 0rem !important; margin-left: 0rem !important; } .padding-bottom { padding-top: 0rem !important; padding-right: 0rem !important; padding-left: 0rem !important; } .margin-left { margin-top: 0rem !important; margin-right: 0rem !important; margin-bottom: 0rem !important; } .padding-left { padding-top: 0rem !important; padding-right: 0rem !important; padding-bottom: 0rem !important; } .margin-horizontal { margin-top: 0rem !important; margin-bottom: 0rem !important; } .padding-horizontal { padding-top: 0rem !important; padding-bottom: 0rem !important; } .margin-vertical { margin-right: 0rem !important; margin-left: 0rem !important; } .padding-vertical { padding-right: 0rem !important; padding-left: 0rem !important; } /* Apply "..." at 100% width */ .truncate-width { width: 100%; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } /* Removes native scrollbar */ .no-scrollbar { -ms-overflow-style: none; overflow: -moz-scrollbars-none; } .no-scrollbar::-webkit-scrollbar { display: none; } /* Anti-aliasing [only iOS] */ * { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } /* Remove hyphens to word breaks */ .heading-style-h3 { -webkit-hyphens: manual; -ms-hyphens: manual; hyphens: manual; } /* Mob Menu height */ @media screen and (max-width: 991px) { .navbar_mob-menu { height: calc(100dvh - 4.5rem); } .navbar2_menu-drawer { height: 100dvh !important; } } @media screen and (max-width: 478px) { .navbar_mob-menu { height: calc(100dvh - 4rem); } } /* Display Styles shadow */ .display-style-d1 { text-shadow: 10px 10px 0px #1B1A1B; } .display-style-d2 { text-shadow: 5px 5px 0px #1B1A1B; } .display-style-d3 { text-shadow: 3px 3px 0px #1B1A1B; } .display-style-d4 { text-shadow: 2.5px 2.5px 0px #1B1A1B; } .display-style-d5 { text-shadow: 2px 2px 0px #1B1A1B; } .display-style-d6 { text-shadow: 1.5px 1.5px 0px #1B1A1B; } @media screen and (max-width: 991px) { .display-style-d1 { text-shadow: 5px 5px 0px #1B1A1B; } .display-style-d2 { text-shadow: 2.5px 2.5px 0px #1B1A1B; } .display-style-d3, .display-style-d4 { text-shadow: 2px 2px 0px #1B1A1B; } .display-style-d6 { text-shadow: 1px 1px 0px #1B1A1B; } } @media screen and (max-width: 767px) { .display-style-d1 { text-shadow: 4px 4px 0px #1B1A1B; } } /* Styling Numbered Lists */ /* This removes all list styling, including numbers */ .pin-extension-modal ol { list-style-type: none; position: relative; } /* This forces the step counter below to start incrementing */ .pin-extension-modal ol li { counter-increment: step-counter; } /* This adds a step counter before each list item in a numbered list. Also includes styling for the numbers */ .pin-extension-modal ol li::before { content: counter(step-counter); position: absolute; left: 0; width: 20px; height: 20px; font-size: 14px; color: #1B1A1B; font-weight: 500; background-color: #FCFFFD; border-radius: 99px; text-align: center; line-height: 22px; } /* removing default chevrons from dropdowns */ .modal-signup_form select, .contact6_form select { appearance: none; } .tag.light{ color: #FCFFFD !important; border-color: #FCFFFD !important; } .nh-the-tbb-desc li, .nh-the-tbb-desc p{ font-size: 0.9rem; } </style></div><aside class="navbar2 background-color-pink"><div class="navbar2_container"><a href="https://www.trashie.io/" class="navbar_logo-link w-nav-brand"><img width="180" height="" src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6759fbc0afa1db062129dace_trashie-logo.webp" loading="lazy" alt="" class="navbar_logo"/><img alt="Trashie" height="44" src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/64c79f7e64b17f82eacdc348_trashie_logo-monogram.svg" loading="lazy" class="navbar_logo-mob"/><img alt="Trashie" height="60" src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/64c79f7e64b17f82eacdc348_trashie_logo-monogram.svg" loading="lazy" class="navbar_logo-change"/></a><div id="w-node-c9e34eca-30d1-1fa6-ee71-418055c8ff57-55c8ff51" class="navbar11_menu-buttons"><a href="/tbb-collection" class="navbar2_link"><strong class="navbar-text">SHOP TAKE BACK</strong></a><a href="/how-we-recycle" class="navbar2_link"><strong class="navbar-text">HOW WE RECYCLE</strong></a><a href="https://app.trashie.io/earnings#rewards" class="navbar2_link"><strong class="navbar-text">TRASHIECASH™ REWARDS</strong></a><a href="/browser-extension" class="navbar2_link"><strong class="navbar-text">CHROME EXTENSION</strong></a></div><div data-w-id="c9e34eca-30d1-1fa6-ee71-418055c8ff5e" class="navbar2_menu-button"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6540493bbcfbba36fc36bd01_icon_hamburger.svg" loading="lazy" alt="Menu button" class="navbar2_hamburger"/><div class="navbar2_menu-icon"><div class="menu-icon_dot-top2"></div><div class="menu-icon_dot-middle2"><div class="menu-icon_dot-middle-2"></div></div><div class="menu-icon_dot-bottom2"></div></div></div></div><div class="navbar2_menu-drawer"><div class="navbar2_menu-wrapper"><div class="navbar2_menu-header"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6540493bbcfbba36fc36bd01_icon_hamburger.svg" loading="lazy" alt="Menu button" class="navbar2_hamburger"/><div class="navbar2_menu-header-text">Menu</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65404bcf192018a7e1ba36f9_icon_menu-close.svg" loading="lazy" data-w-id="c9e34eca-30d1-1fa6-ee71-418055c8ff6b" id="w-node-c9e34eca-30d1-1fa6-ee71-418055c8ff6b-55c8ff51" alt="Close button" class="navbar2_menu-close"/></div><div class="navbar2_menu-content"><div data-hover="false" data-delay="0" data-w-id="f88c9f84-470e-0800-f8ca-c4fb75a1965d" class="shop-tbb-dropdown w-dropdown"><div class="dropdown-toggle w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/654b0002a2fcfc932ead276f_icon_menu-rewards.svg" loading="eager" alt="" class="navmenu-icon"/><div class="navbar2_menu-item-text">SHOP TAKE BACK BAG</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65e60da1fef0e878ee0ebdb1_chevron-down-circle-icon.46e17db3e802a9d1c3dce06f3a9f928b.svg" loading="lazy" alt="" class="tbb-dropdown-caret"/></div><nav class="dropdown-list w-dropdown-list"><a href="https://shop.trashie.io/products/take-back-bag" class="tbb-dropdown-link w-dropdown-link">TAKE BACK BAG</a><a href="https://shop.trashie.io/products/take-back-bag-rainbow-3-pack" class="tbb-dropdown-link tbb-3pack w-dropdown-link">RAINBOW 3-PACK</a><a href="https://shop.trashie.io/products/double-rainbow-deal-by-trashie" class="tbb-dropdown-link tbb-doubl-rainbow w-dropdown-link">DOUBLE RAINBOW DEAL</a><a href="https://shop.trashie.io/products/tech-take-back-box-medium" class="tbb-dropdown-link tbb-medium-tech-box w-dropdown-link">MEDIUM TECH TAKE BACK BOX</a><a href="https://shop.trashie.io/products/small-tech-take-back-box" class="tbb-dropdown-link tbb-small-tech-box w-dropdown-link">SMALL TECH TAKE BACK BOX</a></nav></div><div class="line-divider background-color-black20"></div><a href="https://app.trashie.io/earnings#rewards" class="navbar2_link-wrapper w-inline-block"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/67d16e2e53358a4a6507bc40_trashiecash-rewards.svg" loading="eager" alt="" class="navmenu-icon"/><div class="navbar2_menu-item-text">TRASHIECASH™ REWARDS</div></a><div class="line-divider background-color-black20"></div><a href="/browser-extension" class="navbar2_link-wrapper w-inline-block"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/67d16e10fcf902b087127219_Google-Chrome.svg" loading="eager" alt="" class="navmenu-icon"/><div class="navbar2_menu-item-text">CHROME EXTENSION</div></a><div class="line-divider background-color-black20"></div><a href="https://trashie.io/how-we-recycle" class="navbar2_link-wrapper w-inline-block"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/654b000256d048e2c75e3c5a_icon_menu-extension.svg" loading="eager" alt="" class="navmenu-icon"/><div class="navbar2_menu-item-text">HOW WE RECYCLE</div></a><div class="line-divider background-color-black20"></div><a href="https://www.trashie.io/faqs" class="navbar2_link-wrapper w-inline-block"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/654b0002595d582881fb907a_icon_menu-faqs.svg" loading="eager" alt="" class="navmenu-icon"/><div class="navbar2_menu-item-text">Trashie FAQs</div></a><div class="line-divider background-color-black20"></div><div class="spacer-xsmall"></div><a href="https://app.trashie.io/signup" target="_blank" class="button-full w-button">Sign up</a><div class="spacer-xsmall"></div><a href="https://app.trashie.io/login" class="button-full background-color-white w-button">Login</a></div></div></div></aside><main class="main-wrapper timeline-on-page"><header data-w-id="f6cf6e85-8311-86e3-0547-d539e361d3b7" class="section_header62"><div class="padding-global"><div class="container-small"><div class="padding-section-large"><div class="text-align-center"><h1 data-w-id="f6cf6e85-8311-86e3-0547-d539e361d3bf" style="-webkit-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="display-style-d3">FIND ANSWERS TO YOUR TRASHIE QUESTIONS HERE</h1><div class="spacer-small"></div><p data-w-id="f6cf6e85-8311-86e3-0547-d539e361d3c2" style="-webkit-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0">Welcome to the Trashie FAQ page, where you can find answers to all your questions about how rewards work, our "internet famous" Take Back Bag and the new Tech Take Back Box.</p><div class="spacer-medium"></div><a data-w-id="f6cf6e85-8311-86e3-0547-d539e361d3c6" style="-webkit-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" href="#" class="button hide w-button">Add to Chrome</a></div></div></div></div><div class="header30_background-image-wrapper"><div class="image-overlay-layer"></div><div class="bag-animation-container w-embed w-script"><div id="bagAnimationContainer"> <canvas id="bagAnimationCanvas"></canvas> </div> <style> #bagAnimationContainer { margin-top: 4.5rem; } @media only screen and (max-width: 478px) { #bagAnimationContainer { margin-top: 4rem; } } </style> <script> // Define a function to set the height of bagAnimationContainer based on section_header62 function setContainerHeight() { // Select the div with classname 'section_header62' const headerDiv = document.querySelector('.section_header62'); // Select the element with the ID 'bagAnimationContainer' const bagAnimationContainer = document.querySelector('#bagAnimationContainer'); // Check if the headerDiv and bagAnimationContainer exist if (headerDiv && bagAnimationContainer) { // Get the height of the headerDiv const headerHeight = headerDiv.clientHeight; // Set the height of the bagAnimationContainer to the height of the headerDiv bagAnimationContainer.style.height = `${headerHeight}px`; } } // Add an event listener to run the setContainerHeight function when the DOM is loaded document.addEventListener('DOMContentLoaded', setContainerHeight); </script></div><div class="bag-animation-script w-embed w-script"><script> document.addEventListener("DOMContentLoaded", function () { // Get references to the container and canvas elements const container = document.getElementById('bagAnimationContainer'); const canvas = document.getElementById('bagAnimationCanvas'); const ctx = canvas.getContext('2d'); // Function to set canvas dimensions based on the container size function setCanvasSize() { canvas.width = container.clientWidth; // Set canvas width to container's client width canvas.height = container.clientHeight; // Set canvas height to container's client height } // Set initial canvas size setCanvasSize(); // Handle window resize events to keep canvas size responsive window.addEventListener('resize', setCanvasSize); // Determine if the device is a mobile device const isMobileDevice = window.innerWidth <= 768; // You can adjust this threshold as needed const scaleFactor = isMobileDevice ? 0.5 : 1.0; // Scale factor for mobile devices const speedFactor = isMobileDevice ? 0.7 : 1.0; // Speed factor for mobile devices const bagImages = [ 'https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6513b2f9e79ed9e9eafff037_bag-animation1.png', 'https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6513b32db636704d465f9f7d_bag-animation2.png', 'https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6513b2fa9ce90eda6bf708f2_bag-animation3.png', 'https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6513b2f94a095aedb4a94385_bag-animation4.png', 'https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6513b32db96029192a76c832_bag-animation5.png', 'https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6513b32dfec356d50dd52c12_bag-animation6.png', 'https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6513b32d3764e81eba3d7e69_bag-animation7.png' ]; const bags = []; const numBags = bagImages.length; const bagSpacingX = canvas.width / numBags; function createBag(x, y, angle, imageIndex) { const bag = { x, y, angle, image: new Image(), imageIndex }; bag.image.src = bagImages[imageIndex]; bags.push(bag); } function drawBag(bag) { ctx.save(); ctx.translate(bag.x, bag.y); ctx.rotate(bag.angle); // Scale down the image by the scaleFactor const scaledWidth = bag.image.width * scaleFactor; const scaledHeight = bag.image.height * scaleFactor; ctx.drawImage(bag.image, -scaledWidth / 4, -scaledHeight / 4, scaledWidth / 2, scaledHeight / 2); ctx.restore(); } const bagSpeeds = []; bagImages.forEach(() => { // Generate random vertical speeds for each bag and store them in the bagSpeeds array const speedVariation = (Math.random() - 0.5) * 0.1; // Random value between -0.05 and 0.05 bagSpeeds.push(0.5 + speedVariation * speedFactor); // Base speed is 0.5 with small random variation, scaled by speedFactor }); function animate() { ctx.clearRect(0, 0, canvas.width, canvas.height); bags.forEach((bag, index) => { const scaledSpeed = bagSpeeds[index] * speedFactor; // Adjust speed based on speedFactor bag.y -= scaledSpeed; // Use the adjusted speed for each bag bag.angle += 0.0002; // Increase rotation angle if (bag.y + (bag.image.height * scaleFactor) / 2 < 0) { bag.y = canvas.height + (bag.image.height * scaleFactor) / 2; // Reset bags to the bottom bag.x = index * bagSpacingX + bagSpacingX / 2; // Calculate new x position } drawBag(bag); }); requestAnimationFrame(animate); } bagImages.forEach((bagImage, index) => { createBag( Math.random() * canvas.width, // Initial x position canvas.height * 1.5 + Math.random() * canvas.height, // Initial y position (below the screen) Math.random() * Math.PI * 2, // Initial angle index ); }); bags.forEach(bag => { bag.image.onload = animate; }); animate(); // Start the animation immediately }); </script></div></div></header><section class="section_tbb-faqs background-color-code-blue"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="tag border-color-white"><div class="tag-text">faqs</div></div><div class="spacer-xsmall"></div><h2 data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe2" class="display-style-d4">GOOD THINGS TO KNOW</h2><div class="spacer-large"></div><h4 class="text-align-left">The Take Back Bag</h4><div class="spacer-xsmall"></div><div class="faqs-wrapper"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">What is the Take Back Bag?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>The Take Back Bag is the simplest way to recycle unwanted clothing and textiles. Fill it up, send it back, and we'll divert it from landfills and make sure everything finds a new home. Plus, you'll earn 30 TrashieCash™ for each bag, which you can redeem for deals at your favorite brands.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">When will I receive my Take Back Bag?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>Your Take Back Bag ships in 24 hours and will arrive within 7-10 business days.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">How do I send my items back for recycling?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>You can scan the QR code on your bag for shipping instructions! The easiest option is to drop off your Take Back Bag using Happy Returns at any UPS Store location (this does NOT include UPS Access Points and retail locations such as Ulta or Staples). Alternatively, you can print a shipping label for UPS. Once you select a drop-off option, it cannot be changed or undone.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">What can I put in the Take Back Bag?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>You can recycle a variety of items with the Take Back Bag. Here's a breakdown:</p><p>‍</p><p><strong>Clothing</strong><br/>We accept pants, shirts, sweaters, coats, jackets, socks (even single socks), washed underwear, sweatshirts, swimwear, dresses, tops, leggings, sports bras, jerseys, uniforms, and kids' clothing.</p><p>‍</p><p><strong>Shoes</strong><br/>Send us sneakers, boots, high heels, sandals, mules, slides, and even single shoes!</p><p>‍</p><p><strong>Home Goods</strong><br/>We take back unsoiled bath towels, robes, sheets, pillowcases, blankets, down comforters, and duvet covers (no grease stains, please; grease can clog the recycling machines).</p><p>‍</p><p><strong>Accessories</strong><br/>We welcome bags, backpacks, purses, clutches, crossbody bags, belts, suspenders, hats, caps, helmets, jewelry, scarves, handkerchiefs, and bandannas.</p><p>‍</p><p><strong>More</strong><br/>Feel free to send old seasonal costumes and holiday decor!</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">Can I recycle non-clothing textiles in the Take Back Bag?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>Yes, you can recycle shoes, bags, accessories, costumes, jewelry, and most textile home goods (as long as they're not soiled).</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">What happens to my items after I send them back?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>We sort your items into over 250 categories. Around 70% are re-used globally, while over 20% are recycled into new fibers and for uses like pet bedding and building materials.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">What is TrashieCash™ and how can I use it?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>TrashieCash™ is our rewards platform. Redeem your TrashieCash™ for rewards on trashie.io. It's our way of rewarding you for recycling with us.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00fe9" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/><div class="text-block-9">When will I receive my TrashieCash™?</div></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>You'll receive TrashieCash™ after registering your Take Back Bag. Soon, we will be changing this policy to award you with TrashieCash™ upon shipping. We are planning to make this change to incentivize you to actually drop off your stuff and recycle it. We're lazy too, so we know that a TBB can sit in your closet, car, or entryway for months. We think this change will provide a nice nudge to keep stuff out of landfills.</p></div></nav></div></div></div></div></div><div class="spacer-large"></div><h4 class="text-align-left">The Tech Take Back Box</h4><div class="spacer-xsmall"></div><div class="faqs-wrapper"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">What is the Tech Take Back Box?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>The Tech Take Back Box is a service that allows you to recycle old and unwanted electronics safely and sustainably. Simply fill the box with eligible electronic and technology items and send it back to us using the provided shipping materials.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">What happens to my data?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>Using advanced sanitization processes, we permanently erase data in compliance with the strictest standards, including DoD 5220.22 and NIST 800-88. This ensures complete data security while allowing assets to be securely refurbished and resold.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">Why can’t certain items be accepted?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>Some items pose safety risks, such as loose lithium batteries or specific hazardous materials. Others may not fit our processing capabilities or compliance regulations.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">Where is recycling done?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>All recycling and data destruction happen in the U.S., using advanced in-house shredding systems to recover valuable materials like steel, copper, and plastics. We prioritize in-house processing in North America to ensure the highest levels of security throughout the recycling and refurbishing process. By managing everything internally, from data destruction to material recovery, we maintain strict control over sensitive information, safeguarding against potential breaches. This in-house approach guarantees that data is securely handled and destroyed on-site, providing peace of mind while maximizing the recovery of valuable materials.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">Why does 85% of e-waste end up in the trash?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>E-waste ends up in the trash due to a lack of awareness about recycling programs, limited access to proper facilities, and concerns about data security. Many people find it more convenient to discard electronics than to recycle them, often underestimating their value as a source of reusable materials. The rapid pace of technology upgrades further compounds the issue, leading to a surplus of discarded items without clear guidance for proper disposal.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">What happens if I lost the QR Code insert to register my box?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>If the QR Code insert included in the Tech Take Back Box is lost or thrown out, you can contact our customer service team at <a href="mailto:help@trashie.io">help@trashie.io</a> for a new one.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">Do I need to put the lithium battery stickers on the box?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>Yes, please put both lithium battery stickers included in your package in a visible location on the outside of your Tech Take Back Box. The stickers should be put on the box, no matter what the contents are. If your stickers have been lost or thrown out, please contact our customer service team at <a href="mailto:help@trashie.io">help@trashie.io</a> for new ones.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">What can I put in the Tech Take Back Box?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>We accept the following items:</p><ul role="list"><li>Laptops, Chromebooks, Tablets</li><li>Cell Phones and Smartphones</li><li>Mixed Cables (Cords, Power Cables, Chargers)</li><li>Modems & Routers</li><li>Cable Boxes (e.g., Roku, Apple TV)</li><li>Digital Cameras</li><li>Circuit Boards</li><li>Amazon Alexa and Google Assistant devices</li></ul></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">What items are NOT accepted in the Tech Take Back Box?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>We cannot accept the following due to safety and processing limitations:</p><ul role="list"><li>Loose external batteries (e.g., household alkaline or loose lithium)</li><li>Airpods or headphones</li><li>Smartwatches</li><li>Loose hard drives</li><li>Keyboards and mice</li><li>Inkjet cartridges and toner</li><li>Light bulbs</li><li>Speakers and microphones</li><li>Apple Airtags, toys, electronic thermometers, electric toothbrushes</li><li>Hazardous waste (e.g., paint, chemicals, pressurized canisters)</li><li>Medical/Biohazard waste</li><li>Smoke and carbon monoxide detectors, thermostats, clocks</li><li>Kitchen appliances</li><li>Mixed magnetic tapes, CDs/DVDs, cassettes, and calculators</li></ul></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">Can I send loose batteries?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>No, loose household or lithium batteries cannot be shipped due to safety risks. Lithium batteries, when contained within devices like laptops or phones, are safe for transport, but loose or damaged batteries (e.g., swollen or visibly compromised) are hazardous and not allowed. If a device is cracked or broken, that’s fine to send as long as the battery is intact and securely inside the equipment. Batteries are removed from devices and handled safely at our facility to prevent any risks.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">Can I use my own box to ship items?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>No, only the provided Tech Take Back Box can be used. This ensures compliance with UPS regulations for shipping hazardous materials and maintains traceability of items through our secure chain of custody. Additionally, personal boxes may lead to the inclusion of non-acceptable items and result in fines or improper handling. Our system ensures security and efficiency throughout the recycling process.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">What condition does the e-waste need to be in?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>We accept tech items in any condition—whether they are new, gently used, cracked, or broken.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">How much does it cost to use the Tech Take Back Box?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><ul role="list"><li>Small Tech Take Back Box: $20, which holds up to 5 lbs and earns you 30 TrashieCash.</li><li>Medium Tech Take Back Box: $25, which holds up to 10 lbs and earns you 40 TrashieCash.</li></ul></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">What is the size and weight limit for the Tech Take Back Box?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>The weight limits for each size of the Tech Take Back Box are as follows:</p><ul role="list"><li>Small Tech Take Back Box (11x2x8”): Holds up to 5 lbs of items including cords, phones, and other small devices.</li></ul><p>Medium Tech Take Back Box (11x3x15”): Holds up to 10 lbs of items including Tablets, Laptops, Cords, Phones, and other accepted devices.</p></div></nav></div></div><div role="listitem" class="w-dyn-item"><div data-hover="false" data-delay="0" data-w-id="7b5b61b5-d1ce-52ae-d63a-e04513554ffa" class="faq-item w-dropdown"><div class="dropdown-toggle-2 w-dropdown-toggle"><div class="text-block-9">How does the shipping process work?</div><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/65ea30e4e28f6bfb3a395c22_chevron-down-circle.svg" loading="lazy" alt="" class="wm-faq-icon"/></div><nav class="dropdown-list-2 w-dropdown-list"><div class="wm-faq-text w-richtext"><p>Each Tech Take Back Box comes with a prepaid shipping label, two lithium battery stickers for safety, and all necessary packaging materials. Be sure to attach both lithium battery labels to the outside of the box before shipping.</p><p>When sending in your Tech Box, please make sure to use the provided shipping label to return your box to us. Please do not use Take Back Bag shipping labels to send e-waste, as these are for different purposes. We also cannot accept e-waste sent in your own packaging - please use the provided box and instructions to ensure everything is processed properly.</p><p>‍</p></div></nav></div></div></div></div></div><div class="spacer-xxlarge"></div><div data-w-id="bb2ef3da-fff2-0f40-c3d5-c9b15ed00ff3" class="faq2_contact-wrapper"><div class="max-width-medium"><h3 class="text-align-left">Still have questions?</h3><div class="spacer-tiny"></div><p>Get in touch and we’ll help get you the answers you need.</p></div><a href="/contact" class="button background-color-white w-button">Contact</a></div></div></div></div></section><section class="section_tbb-faqs background-color-blue"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="max-width-medium text-align-left"><h2 data-w-id="8b419486-4bfe-9394-cdc3-a851bbafe229" style="-webkit-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="display-style-d5">Chrome Extension</h2><div class="spacer-small"></div><p data-w-id="8b419486-4bfe-9394-cdc3-a851bbafe22c" style="-webkit-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0">We're building the best online shopping co-pilot, chock-full of brands that you love. The more you use it the better it gets. </p></div><div class="spacer-xxlarge"></div><div data-w-id="8b419486-4bfe-9394-cdc3-a851bbafe22f" style="-webkit-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="faq2_wrapper w-dyn-list"><div role="list" class="faq2_component w-dyn-items"><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">How does the Trashie Chrome Extension work?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>Trashie helps you save money and earn TrashieCash while shopping online. Our Chrome extension finds and applies coupons from over 15,000 merchants, helping you save at checkout. You'll also earn TrashieCash on top of any other existing loyalty programs.</p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">What merchants are part of the Trashie network?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>You can earn rewards at over 15,000 online merchants, including popular ones like Net-a-Porter, Glossier, Madewell, Walmart, Macy's, and Kohl's.</p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">How do I get Trashie on my phone or non-Chrome browser?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>You can download the Trashie Chrome Extension straight from your phone...but you have to be on a desktop to activate the TrashieCash offers. We don't condone daytime shopping, but we won't stop you from browsing while on the clock. </p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">How do I start saving and earning rewards?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>Download the Trashie browser extension from the Chrome Web Store and shop like normal. When a merchant has a TrashieCash offer you'll get notified. Bim, bam boom, as they say in the biz. </p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">When will I see my rewards?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>Rewards will appear in your Trashie dashboard within one to seven days after an eligible purchase (sometimes way sooner). Some merchants may take longer to report sales, such as when the product ships or their return window closes. Every snowflake is unique. </p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">How many rewards can I earn from each merchant?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>There's no limit to the rewards you can earn from a merchant, but we may contact you if you have multiple pending rewards from the same merchant for security reasons.</p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">Where do I go to see my cash back rewards and payment status?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>Check your TrashieCash rewards and account balance in the Earnings dashboard within the Chrome extension. You can manage your account settings there too.</p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">How do I apply coupons?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>During checkout, our extension will display available coupons. Click the button, and the best deal will be applied automatically. Boom!</p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">I know I made a transaction, why didn't I earn a reward?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>If a sale isn't listed on your dashboard, it's because we haven't been notified by the merchant yet. Contact us at <a href="mailto:help@trashie.io" target="_new"><strong>help@trashie.io</strong></a> if it's been more than seven days</p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">What does it mean if a sale is pending?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>Pending rewards appear when a sale is completed through a TrashieCash™ earning offer. It can take up to seven days for merchants to notify us of the transaction. Some merchants hold sales for verification purposes.</p></div></div><div class="spacer-small"></div></div></div><div role="listitem" class="faq2_accordion w-dyn-item"><div class="faq2_question"><h3 class="heading-style-h6">Why is my merchant no longer supported?</h3><div class="faq2_icon-wrapper"><div class="icon-embed-small w-embed"><svg width="100%" height="100%" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.5303 20.8839C16.2374 21.1768 15.7626 21.1768 15.4697 20.8839L7.82318 13.2374C7.53029 12.9445 7.53029 12.4697 7.82318 12.1768L8.17674 11.8232C8.46963 11.5303 8.9445 11.5303 9.2374 11.8232L16 18.5858L22.7626 11.8232C23.0555 11.5303 23.5303 11.5303 23.8232 11.8232L24.1768 12.1768C24.4697 12.4697 24.4697 12.9445 24.1768 13.2374L16.5303 20.8839Z" fill="currentColor"/> </svg></div></div></div><div class="faq2_answer"><div class="max-width-large"><div class="text-align-left w-richtext"><p>Check for ad blockers or firewalls that might affect the extension. If your merchant is still not offering a TrashieCash™ earning offer, our relationship may have changed. Email us with brands you'd like us to partner with.</p></div></div><div class="spacer-small"></div></div></div></div></div><div class="spacer-xxlarge"></div><div data-w-id="8b419486-4bfe-9394-cdc3-a851bbafe23e" style="-webkit-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 40px, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0" class="faq2_contact-wrapper"><div class="max-width-medium text-align-left"><h3>Still have questions?</h3><div class="spacer-xsmall"></div><p>Get in touch and we’ll help get you the answers you need.</p></div><a href="/contact" class="button background-color-white w-button">Contact</a></div></div></div></div></section><section class="section_cta1 background-color-pink"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="w-layout-grid cta1_component"><div data-w-id="8daba8ae-d2c5-a325-8d1c-30d8ae373be8" class="cta1_content text-align-left"><h2 class="display-style-d4 text-align-left">Download Trashie Chrome Extension</h2><div class="spacer-small"></div><p>Level-up your online shopping and earn rewards with the Trashie Chrome Extension.</p><div class="spacer-medium"></div><div class="button-group is-centre-tablet"><a href="/browser-extension" class="button w-button">Add to Chrome</a><a href="#" class="button background-color-white hide w-button">Button</a></div></div><div class="cta1_image-wrapper"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/651f517c68a83301865258e5_trashie_chrome-extension_4.png" loading="lazy" data-w-id="8daba8ae-d2c5-a325-8d1c-30d8ae373bf5" sizes="(max-width: 1439px) 100vw, 1440px" alt="" srcset="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/651f517c68a83301865258e5_trashie_chrome-extension_4-p-500.png 500w, https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/651f517c68a83301865258e5_trashie_chrome-extension_4-p-800.png 800w, https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/651f517c68a83301865258e5_trashie_chrome-extension_4.png 1440w" class="cta1_image"/></div></div></div></div></div></section></main><footer class="footer"><div class="padding-global"><div class="padding-vertical padding-xxlarge"><div class="w-layout-grid footer_top-wrapper"><div class="w-layout-grid footer_left-wrapper"><a href="https://www.trashie.io/" id="w-node-ffd85a47-ee74-c581-731d-e1f9ea035e89-ea035e84" class="footer_logo-link w-nav-brand"><img src="https://cdn.prod.website-files.com/64c3c63e0416bb4d90dc8404/6759fbc0afa1db062129dace_trashie-logo.webp" loading="lazy" alt=""/></a><div class="footer_link-list"><div>Trashie</div><div class="spacer-small"></div><a 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