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class="site-content"> <article id="primary" class="content-area global-padding"> <nav aria-label="Breadcrumb" class="breadcrumb"> <ol> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/">Documentation</a></li><li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/">VIP Go</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/accessing-vip-support/" aria-current="page">Accessing VIP support</a></li> </ol> </nav> <header class="entry-header"> <h1 class="entry-title">Accessing VIP support</h1> </header> <main id="main" class="site-main"> <div id="post-24255" class="post"> <div class="post-inner"> <div class="docs-platform-label is-vip-go"> <div class="docs-platform-label-icon"> <svg width="34" height="34" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/web/20200418222505im_/https://wpvip.com/documentation/vip-go/accessing-vip-support/#path0_fill" transform="translate(.33 .333)" fill="#FFF"/><use xlink:href="/web/20200418222505im_/https://wpvip.com/documentation/vip-go/accessing-vip-support/#path1_fill" transform="translate(.33 .333)" fill="#C29C69"/><defs><path id="path0_fill" d="M33.333 16.667c0 9.204-7.462 16.666-16.666 16.666C7.462 33.333 0 25.871 0 16.667 0 7.462 7.462 0 16.667 0c9.204 0 16.666 7.462 16.666 16.667z"/><path id="path1_fill" d="M16.667 3.333C24.017 3.333 30 9.317 30 16.667S24.017 30 16.667 30c-7.35 0-13.334-5.983-13.334-13.333 0-7.35 5.984-13.334 13.334-13.334zm0-3.333C7.462 0 0 7.462 0 16.667c0 9.205 7.462 16.666 16.667 16.666 9.205 0 16.666-7.461 16.666-16.666S25.872 0 16.667 0zm1.666 21.667H15V25h3.333v-3.333zM15 18.333h3.333l.834-10h-5l.833 10z"/></defs></svg> </div> <div class="docs-platform-label-content"> <div class="docs-platform-label-content-text"> <h5 class="docs-platform-label-content-text-title">VIP Go platform specific</h5> <p class="docs-platform-label-content-text-desc">This document is for sites running on VIP Go.</p> </div> <a href="/web/20200418222505/https://wpvip.com/documentation/vip-go/" class="docs-platform-label-content-link is-vip-go">Learn more</a> </div> </div> <div class="entry-content"> <p>The following tools help you navigate the VIP Go environment and to communicate with the VIP Team.</p> <h2><strong>1. Your Support Dashboard</strong></h2> <p><img class="alignnone wp-image-24248 size-large jetpack-lazy-image" src="https://web.archive.org/web/20200418222505im_/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?w=640" width="640" height="91" data-lazy-srcset="https://web.archive.org/web/20200418222505/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?quality=90&strip=all 1018w, https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?resize=120%2C17&quality=90&strip=all 120w, https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?resize=280%2C40&quality=90&strip=all 280w, https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?resize=768%2C109&quality=90&strip=all 768w" data-lazy-sizes="(max-width: 640px) 100vw, 640px" data-lazy-src="https://web.archive.org/web/20200418222505/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?w=640&is-pending-load=1" srcset="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7"><noscript><img class="alignnone wp-image-24248 size-large" src="https://web.archive.org/web/20200418222505im_/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?w=640" width="640" height="91" srcset="https://web.archive.org/web/20200418222505im_/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?quality=90&strip=all 1018w, https://web.archive.org/web/20200418222505im_/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?resize=120%2C17&quality=90&strip=all 120w, https://web.archive.org/web/20200418222505im_/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?resize=280%2C40&quality=90&strip=all 280w, https://web.archive.org/web/20200418222505im_/https://wpvip.com/wp-content/uploads/2016/06/screen-shot-2016-06-29-at-9-28-28-am.png?resize=768%2C109&quality=90&strip=all 768w" sizes="(max-width: 640px) 100vw, 640px"/></noscript></p> <p>Your welcome email from WordPress.com VIP includes a link to log into your <a href="https://web.archive.org/web/20200418222505/http://vip-support.automattic.com/">support dashboard</a>. This is the best method to communicate with VIP on technical or urgent issues. By logging in, you can easily see all of the communication between VIP and your organization.</p> <p>Before opening a ticket, please ensure you follow our <a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/general-ticket-guidelines/">ticket guidelines.</a></p> <p><strong style="color: #151e25; font-family: 'Noto Serif', serif; font-size: 2.25em;">2. Your VIP Go Dashboard</strong></p> <p><img/>You can access this by heading over to your site’s admin panel and clicking the “VIP” tab. From here, you can easily jump to VIP Documentation, hop to VIP Lobby to see if there are any updates, and find other handy links. You can also use this dashboard to open tickets with VIP support.</p> <h2><strong>3. VIP Documentation</strong></h2> <p>Our <a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/">VIP Go Documentation site</a> is an important resource to share with your development team. It includes information on how to submit a <a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/vip-code-review/theme-review/">theme for review</a>, and <a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/accessing-your-code/">how to access your code</a>.</p> <h2><strong>4. VIP Lobby</strong></h2> <p>It’s very important that all members of your team subscribe to the <a href="https://web.archive.org/web/20200418222505/http://lobby.vip.wordpress.com/">VIP Lobby</a>. This is where we post security updates, upgrade notices, and actionable items. We also post our private parties and workshops here! To ensure you receive the latest updates, you’ll want to subscribe to new posts. When logged in, you can do this by clicking “Subscribe to Email Updates” or the “Follow” button in the bottom right-hand corner.</p> <h2><strong>5. VIP News</strong></h2> <p>Wondering what innovative things our other VIP clients are doing, or what new features we are building out? Be sure to visit our <a href="https://web.archive.org/web/20200418222505/http://wpvip.com/blog/">VIP News</a> site, where we share interesting case studies, important new features, and updates about WordPress core.</p> </div> <footer class="entry-footer"> <p class="documentation-license"> Documentation is licensed under a <a href="https://web.archive.org/web/20200418222505/https://href.li/?http://creativecommons.org/licenses/by-sa/4.0/">Creative Commons Attribution-ShareAlike 4.0 International License</a> </p> </footer> </div> </div> </main> <aside id="secondary" class="widget-area"> <div class="doc-three"> <a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/">VIP Go Documentation</a><p><strong>The VIP platform</strong></p> <p>Discover the features and tools that make up our best-in-class managed cloud platform.</p> <ul> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/vip-dashboard/">VIP Dashboard</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/vip-cli/" aria-label="VIP C L I">VIP CLI</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/the-vip-code-analysis-bot/">The VIP code analysis bot</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/docs-category/vip-platform/">Learn more…</a></li> </ul> <p><strong>Launch</strong></p> <p>Walk through the steps for a successful site launch on VIP, from kick-off to take-off.</p> <ul> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/launching-with-vip/">Guidebook: Launching with VIP</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/vip-go-environments/" aria-label="VIP Go en-vie-ron-ments">VIP Go environments</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/accessing-vip-support/">Accessing VIP Support</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/docs-category/launch/">Learn more…</a></li> </ul> <p><strong>Develop</strong></p> <p>Getting the most out of VIP’s development workflows for developing and launching a site.</p> <ul> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/developing-with-vip/">Guidebook: Developing with VIP</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/understanding-your-vip-go-codebase/" aria-label="Understanding your VIP Code base">Understanding your VIP codebase</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/vip-code-review/">VIP code review</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/docs-category/develop/">Learn more…</a></li> </ul> <p><strong>Maintain and enhance</strong></p> <p>Ongoing development processes and best practices for maintaining, adding new features, or redesigning.</p> <ul> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/vip-go/github-pr-reviews/" aria-label="Ghit hub PR reviews for VIP sites">GitHub PR reviews for VIP sites</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/user-security-best-practices/">User security best practices</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/documentation/creating-good-changesets/" aria-label="Creating good change sets">Creating good changesets</a></li> <li><a href="https://web.archive.org/web/20200418222505/https://wpvip.com/docs-category/maintain-enhance/">Learn more…</a></li> </ul> <p><strong>Reference</strong></p> 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