Best IT Service Software in 2024

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Support Software</a></li> <li>IT Service Software</li> </ul> <div class="clearfix"></div> </div> <div class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/it-service-software/" data-target="#top20-tab" data-term="148" data-nojs="true" data-small-cat="true" > <h1>Best IT Service Software in 2024</h1> </a> <a class="page-category__tab " href="/c/it-service-software/?top10" data-target="#top10-tab" data-term="148">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="148"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is IT Service Software?</h3> <p>IT service software can be used by companies to plan and deliver reliable IT services to their customers and cater to their various needs. ITSM software enables businesses to implement a process-driven approach to IT management and facilitates continuous improvement.<a href="#" class="show-more-js">Show more</a><span class="show-more-hidden">This system also includes a workflow management feature to manage incidents, concerns, and service requests. There is also usually a tool for a configuration management database (CMDB). The chief benefit is ITSM software facilitates easy connection between incidents, problems, and service requests, as well as data from the CMDB. We have prepared comprehensive reviews of leading ITSM systems and you can consider <a href='https://reviews.financesonline.com/p/freshservice/'>Freshservice</a> which has received the highest score in the category from our team.<a href="#" class="show-less-js">Show less</a></span></p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>In order to devise this ranking of best IT Service Software we have checked 166 trending systems currently available on the market, comparing their features, ease-of-use, client service, available integrations as well as mobile support with our unique <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating algorithm. This ranking has been created by Jenny Chang, our software authority responsible for the IT Service Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 12 IT Service Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="148" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc2VydmljZS8jY2F0ZWdvcnk9aXQtc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2014/11/fsel.png 200w, https://s.financesonline.com/uploads/2014/11/fsel-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-536" data-id="536" type="checkbox"> <span></span> <label for="compare-536">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshservice/" title="Freshservice"> <span>1. </span> Freshservice </a> </h4> <span>Our score: <span class="blue">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNoc2VydmljZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N5c2FpZC8jY2F0ZWdvcnk9aXQtc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SysAid reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail.png 186w, https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13383" data-id="13383" type="checkbox"> <span></span> <label for="compare-13383">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/sysaid/" title="SysAid"> <span>2. </span> SysAid </a> </h4> <span>Our score: <span class="blue">8.9</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3N5c2FpZC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nvbm5lY3R3aXNlLWF1dG9tYXRlLyNjYXRlZ29yeT1pdC1zZXJ2aWNlLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise Automate reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-51836" data-id="51836" type="checkbox"> <span></span> <label for="compare-51836">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/connectwise-automate/" title="ConnectWise Automate"> <span>3. </span> ConnectWise Automate </a> </h4> <span>Our score: <span class="blue">8.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">92%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2Nvbm5lY3R3aXNlLWF1dG9tYXRlLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2staXRzbS8jY2F0ZWdvcnk9aXQtc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-145690" data-id="145690" type="checkbox"> <span></span> <label for="compare-145690">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk-itsm/" title="Zendesk"> <span>4. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3ZpdmFudGlvLXByby8jY2F0ZWdvcnk9aXQtc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vivantio reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/vivantio-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/vivantio-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-92602" data-id="92602" type="checkbox"> <span></span> <label for="compare-92602">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vivantio-pro/" title="Vivantio"> <span>5. </span> Vivantio </a> </h4> <span>Our score: <span class="blue">8.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">93%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3ZpdmFudGlvLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25pbmphcm1tLyNjYXRlZ29yeT1pdC1zZXJ2aWNlLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NinjaOne (Formerly NinjaRMM) reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2024/11/NinjaOne-New-Small-Thumbnail-Oct2024.png 186w, https://s.financesonline.com/uploads/2024/11/NinjaOne-New-Small-Thumbnail-Oct2024-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-69577" data-id="69577" type="checkbox"> <span></span> <label for="compare-69577">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/ninjarmm/" title="NinjaOne (Formerly NinjaRMM)"> <span>6. </span> NinjaOne (Formerly NinjaRMM) </a> </h4> <span>Our score: <span class="blue">8.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">93%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL25pbmphcm1tLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL21hbmFnZWVuZ2luZS1zZXJ2aWNlZGVzay8jY2F0ZWdvcnk9aXQtc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ManageEngine ServiceDesk Plus reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2015/04/sdeskl.png 200w, https://s.financesonline.com/uploads/2015/04/sdeskl-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-12840" data-id="12840" type="checkbox"> <span></span> <label for="compare-12840">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="ManageEngine ServiceDesk Plus"> <span>7. </span> ManageEngine ServiceDesk Plus </a> </h4> <span>Our score: <span class="blue">8.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL21hbmFnZWVuZ2luZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8jY2F0ZWdvcnk9aXQtc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w, https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13261" data-id="13261" type="checkbox"> <span></span> <label for="compare-13261">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vision-helpdesk/" title="Vision Helpdesk"> <span>8. </span> Vision Helpdesk </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3Zpc2lvbi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmVhZ2VudC8jY2F0ZWdvcnk9aXQtc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveAgent reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/liveagent-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/liveagent-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13296" data-id="13296" type="checkbox"> <span></span> <label for="compare-13296">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/liveagent/" title="LiveAgent"> <span>9. </span> LiveAgent </a> </h4> <span>Our score: <span class="blue">9.3</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2F0ZXJhLyNjYXRlZ29yeT1pdC1zZXJ2aWNlLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Atera reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail.png 186w, https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-128520" data-id="128520" type="checkbox"> <span></span> <label for="compare-128520">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/atera/" title="Atera"> <span>10. </span> Atera </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25pbGV4LWVudGVycHJpc2UvI2NhdGVnb3J5PWl0LXNlcnZpY2Utc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Nilex Enterprise reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/02/Nilex-logo2.png 186w, https://s.financesonline.com/uploads/2020/02/Nilex-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-151015" data-id="151015" type="checkbox"> <span></span> <label for="compare-151015">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/nilex-enterprise/" title="Nilex Enterprise"> <span>11. </span> Nilex Enterprise </a> </h4> <span>Our score: <span class="blue">8.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">N/A</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>An intuitive and scalable IT support and management platform that can be customized with no coding.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FjdGl2ZWJhdGNoLyNjYXRlZ29yeT1pdC1zZXJ2aWNlLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ActiveBatch reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/05/vpd6a30c2752bf88988f6636574660e802.png 186w, https://s.financesonline.com/uploads/2020/05/vpd6a30c2752bf88988f6636574660e802-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-211134" data-id="211134" type="checkbox"> <span></span> <label for="compare-211134">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/activebatch/" title="ActiveBatch"> <span>12. </span> ActiveBatch </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A cross-platform workflow automation tool that can handle job scheduling and workload distribution and management. It eliminates scripting through prebuilt, pretested, production-ready Job Steps for no-code workflow assembly while supporting existing script investments. This eliminates the hassle and coding associated with workflow development. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> </div> <div class="category__rank-sort category__rank-sort--mobile-show"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="148" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="category__sidebar col col--25 col--sm content-visibility"> <div class="category__categories mini-hide"> <h4>Similar Categories:</h4> <p>In the event you didn't find just the solution you were looking for here's a list of various categories similar to IT Service Software that you might want to browse through:</p> <ul> <li><a href="/c/customer-support-software/" title="Customer Support Software">Customer Support Software</a><li><a href="/c/call-center-software/" title="Call Center Software">Call Center Software</a><li><a href="/c/call-center-software/small-business/" title="Call Center Software for Small Business">Call Center Software for Small Business</a><li><a href="/c/call-center-software/free/" title="Free Call Center Software">Free Call Center Software</a><li><a href="/c/customer-support-software/free/" title="Free Customer Support Software">Free Customer Support Software</a><li><a href="/c/live-chat-software/free/" title="Free Live Chat Software">Free Live Chat Software</a><li><a href="/c/remote-support-software/free/" title="Free Remote Support Software">Free Remote Support Software</a><li><a href="/c/live-chat-software/" title="Live Chat Software">Live Chat Software</a><li><a href="/c/live-chat-software/small-business/" title="Live Chat Software for Small Business">Live Chat Software for Small Business</a><li><a href="/c/remote-support-software/" title="Remote Support Software">Remote Support Software</a> </ul> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="IT Service Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2020/04/IT-Service-Management-Software-Guide-1.png 1000w, https://s.financesonline.com/uploads/2020/04/IT-Service-Management-Software-Guide-1-300x145.png 300w, https://s.financesonline.com/uploads/2020/04/IT-Service-Management-Software-Guide-1-768x371.png 768w, https://s.financesonline.com/uploads/2020/04/IT-Service-Management-Software-Guide-1-93x45.png 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p>IT Service Software is a general phrase that describes a strategic approach for designing and managing the way information technology (IT) is used within a company. The goal of a good ITSM framework is to ensure that the right people, technology, and processes are in place to enable the company to achieve its online business goals. This buyer’s guide provides pointers on the list of main aspects to look for in the best IT service manager tools for small business and enterprises.</p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to Know Each Product with Free Trial</h3> <div class="article-section__text"> <p>Sign up for the free trials or demo and basic unpaid plans offered by leading IT service software providers to test drive the key features of each system and do a comparison. You need not spend any money and you can identify problems with any system right away. Start by shortlisting and checking out the programs that have received the highest SmartScore rankings and customer satisfaction rating in our Customer Support category and choose the best IT Service Management Software for your company: <a href="https://reviews.financesonline.com/p/jira-service-desk/">Jira Service Desk reviews</a>, <a href="https://reviews.financesonline.com/p/zopim/">Zopim</a>, <a href="https://reviews.financesonline.com/p/track-it/">Track-It!</a>, <a href="https://reviews.financesonline.com/p/swag/">SWAG</a>, <a href="https://reviews.financesonline.com/p/nicereply/">Nicereply</a>, and <a href="https://reviews.financesonline.com/p/gotoassist/">GoToAssist</a>.</p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <p>Due to their operational capacity, IT Service Software platforms can help a variety of users deliver better service and improve their IT support capacity. These are the profiles of ideal IT service management software buyers:</p> <ul> <li><strong>Small IT Teams and Businesses without an IT team</strong>. Quite often, small companies don’t even have an IT department and face serious technology management difficulties. Purchasing IT service software is a very effective and much more affordable strategy in their case, as they will be able to deliver well-managed services without paying for a full-time dedicated team.</li> <li><strong>Medium and Large Businesses.</strong> Both medium and large companies use IT service systems to improve the quality of their services, but foremost to be able to understand their impact and to evaluate their relationship with most prominent business needs. For them, using such systems is a more predictive and proactive operational model for improving customer relationships and reaffirming their brands.</li> </ul> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-it-service-software"><span class="cat-icon cat-icon--examples"></span>What Are Examples of IT Service Software?</h3> <div class="article-section__text"> <ul> <li><a href="https://reviews.financesonline.com/p/jira-service-desk/">JIRA Service Desk</a>: A prominent IT service management provider used for many popular open source projects. It offers proven efficiency in identifying and tracking bugs, and improves customer relationships.</li> <li><a href="https://reviews.financesonline.com/p/zopim/">Zopim</a>: Interactive chat system that fosters customer loyalty, and offers a suite of advanced chat feature for better communication.</li> <li><a href="https://reviews.financesonline.com/p/pulseway/">Pulseway</a>: A popular management and monitoring solution that includes a system agent, and can be easily connected to various remote control systems for improved monitoring.</li> <li><a href="https://reviews.financesonline.com/p/track-it/">Track-It!</a>: A robust set of helpdesk functionalities which manages assets on a single platform, and suits mostly small and mid-size businesses.</li> <li><a href="https://reviews.financesonline.com/p/swag/">SWAG</a>: Free service that connects businesses and organizations, with the main purpose to connect companies with experts who can assist their business operations.</li> </ul> </div> </div><div class="article-section"> <h3 id="types-of-it-service-software"><span class="cat-icon cat-icon--types"></span>Types of IT Service Software</h3> <div class="article-section__text"> <p>Our IT service software reviews show that are many different types of solutions in this category, varying from free and basic tool suites to ultra costly and accurate programs. Features can also be categorization criteria, as certain programs do nothing but online tracking bugs, while others are more robust and they allow teams to collaborate, generate reports and store them in a database, and even do some custom branding. Generally speaking, IT service management software can be divided in two categories:</p> <ul> <li><strong>Customer-facing IT service systems.</strong> These systems offer services that are completely devoted and directly delivered to customers by one or more IT services.</li> <li><strong>Beck-office IT service management systems.</strong> Back-office IT service management systems support the execution of internal business processes, and serve both the needs of the customers and the corporation.</li> </ul> </div> </div><div class="article-section"> <h3 id="key-features-of-it-service-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of IT Service Software</h3> <div class="article-section__text"> <p>These are the basic features to expect from your next IT Service Software:</p> <ul> <li><strong>Configuration and asset management.</strong> This feature helps you gain better visibility on your business operations, and discover data center inventory and manage your assets. At the same time, it maps configurations in a dynamic manner, and performs impact analysis across different systems.</li> <li><strong>Incident and problem management.</strong> IT service software is fully enabled to manage incidents and service requests, and have an extended set of practices to improve the quality of delivered services. They help you plan request authorization, implement changes, and control your service portfolio based on customer satisfaction.</li> <li><strong>Knowledge management database documenting common issues/known resolutions.</strong> IT service software don’t only track current issues and requests, but they store them in a comprehensive database that can be triggered both by customers and interested agents any time in future.</li> <li><strong>Dashboards and reports indicating key performance and capacity data.</strong> Solid IT management systems are supposed to provide powerful reporting that can help you spot trends, eliminate bottlenecks, and improve the quality of the delivered services.</li> <li><strong>Service catalog ensuring tickets are routed to the right subject management expert.</strong> One of the ways in which advanced IT service software save companies valuable time is that they automate task assignment, and encompass a catalog of services and competent experts to ensure that every task will be assigned to the most competent person in the team.</li> <li><strong>Service level agreement (SLA) process.</strong> Together with the fact that they manage assets and configurations, IT service software cover all generic service level management, and help companies develop specific SLAs for outsourcing contracts in line with basic standards for software qualities.</li> </ul> </div> </div><div class="article-section"> <h3 id="benefits-of-it-service-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of IT Service Software</h3> <div class="article-section__text"> <p>A good ITSM system is supposed to improve the quality of service delivery, and the efficiency of both ITSM and IT operations. Our detailed comparisons show that these are the benefits companies experience when using a solid IT Service Software:</p> <ul> <li><strong>Stronger ITSM foundation.</strong> The ITSM software delivers features that you can build on. Apart from basic help desk functionalities, it often offers other ITSM features such as problem management, configuration management, and more.</li> <li><strong>Versatile Data Capture. </strong>The software is able to receive input from a wide variety of sources. It should facilitate email capture, automated monitoring, end-user self-service, traditional service desk, etc. Plus, you will be able to integrate the system smoothly with the other business apps you use – through pre-built integrations or an API.</li> <li><strong>Access to a</strong> <strong>Vibrant Online Community. </strong>Go online and shortlist applications that have a vibrant online community of users. This can help you to get valuable feedback as well as help regarding a specific application.</li> <li><strong>Platform Versatility. </strong>Both cloud and on-premise systems have their own advantages. Decide upon on one after evaluating your resources. The vendor should allow you to easily change over from cloud to on-premise and vice versa if required.</li> <li><strong>Improved Reporting and Visibility. </strong>You should be able to generate insightful reports to get better visibility of your business processes. The software should allow you to build the needed reports, alerts, and dashboards.</li> <li><strong>Consistency. </strong>Though the ITSM software may offer a range of services, it should maintain commonality of use. The user interface should be common and easy to learn across all the ITSM capabilities.</li> <li><strong>Intuitive Interface</strong>. These applications are most of the time easy to learn and use because of their intuitive interface. The millennial generation is used to such interfaces and the ITSM software certainly doesn’t disappoint them.</li> <li><strong>Alignment with Best Practices. </strong>The system should be created with the ITIL framework in mind and should support the expansion of ITSM processes in line with industry’s popular best-practice frameworks.</li> </ul> </div> </div><div class="article-section"> <h3 id="latest-trends-in-it-service-software"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends in IT service software</h3> <div class="article-section__text"> <ul> <li><strong>Artificial intelligence in ITSM.</strong> AI will help ITSM professionals to automate repetitive tasks, such as answering service desk requests, prioritizing tickets, or even providing insights on how to resolve outstanding requests faster or more effectively. Ingenious applications of AI will even make some instances be resolved automatically on its own.</li> <li><strong>Self-service options.</strong> Self-service portals and options in ITSM have long been a part of the industry, but now they’re going to spread further. The proliferation of automation, with the ongoing skeletal workforce due to the COVID-19 pandemic, will transfer a lot of tools to the consumer to resolve their IT issues on their own.</li> <li><strong>ITIL4.</strong> Although technically a year old now (ITIL4 was released in February 2019), iterations on ITIL4 are still ongoing. This year and in the next few years, more IT departments will be adopting ITIL4 practices, which include increased collaboration, fewer silos, and integration of methods like agile and DevOps.</li> </ul> </div> </div><div class="article-section"> <h3 id="potential-issues-in-it-service-software"><span class="cat-icon cat-icon--potential-issues"></span>Potential Issues in IT service software</h3> <div class="article-section__text"> <ul> <li><strong>Cybersecurity.</strong> Security breaches have long been part and parcel of IT, and one of the biggest head-scratchers in ITSM. This is why organizations are investing even more in data protection. That said, as long as ITSM isn’t fully automated, engineers and IT professionals working on software development may inadvertently expose their network architecture to hackers.</li> <li><strong>Staffing.</strong> There are many IT professionals and IT-capable specialists, but the issue is that the cost of hiring, onboarding, and maintaining them is becoming cost-prohibitive. The rise of automation also compounds this problem, which leaves organizations open only to the best and brightest of candidates—or at least those who appear to be on their resumes.</li> <li><strong>Cloud migration.</strong> Migrating all company data to the cloud is increasingly becoming standard in many organizations. This, however, presents a problem, as it will also migrate the maintenance and management of this data to an offsite location. This means that if the private cloud’s server encounters a problem, your ITSM professionals won’t be able to do anything until the issue gets resolved.</li> </ul> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of IT Service Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="148" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/alvao/" title="ALVAO" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ALVAO reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/small-3-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/small-3.png 186w" /> </div> <p>ALVAO</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.7 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/alvao/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/goto-resolve/" title="GoTo Resolve" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GoTo Resolve reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96.png 186w" /> </div> <p>GoTo Resolve</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.2 </div> <div class="col col--10 s-price"> $40 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/goto-resolve/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/alertops/" title="AlertOps" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AlertOps reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/04/AlertOps-logo-2-1-93x48.png 93w, https://s.financesonline.com/uploads/2022/04/AlertOps-logo-2-1.png 186w" /> </div> <p>AlertOps</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $8 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/alertops/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/xeox/" title="XEOX" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="XEOX reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/XEOX-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/XEOX-logo-2.png 186w" /> </div> <p>XEOX</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $1 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/xeox/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/squids/" title="SquidsDBaaS" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SquidsDBaaS reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2021/10/Squids.io-logo-2-93x48.png 93w, https://financesonline.com/uploads/2021/10/Squids.io-logo-2.png 186w" /> </div> <p>SquidsDBaaS</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.4 </div> <div class="col col--10 s-price"> $0.011 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/squids/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/rezolve/" title="Rezolve.ai" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Rezolve.ai reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2021/07/Rezolve.ai-logo-2-93x48.png 93w, https://financesonline.com/uploads/2021/07/Rezolve.ai-logo-2.png 186w" /> </div> <p>Rezolve.ai</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/rezolve/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/glpi/" title="GLPI" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GLPI reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/06/glpi-logo-93x48.png 93w, https://s.financesonline.com/uploads/2021/06/glpi-logo.png 186w" /> </div> <p>GLPI</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.4 </div> <div class="col col--10 s-price"> €19 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/glpi/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/haloitsm/" title="HaloITSM" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HaloITSM reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/HaloITSM-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/HaloITSM-logo-thumbnail.png 186w" /> </div> <p>HaloITSM</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> £65 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/haloitsm/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshstatus/" title="Freshstatus" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshstatus reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1-93x48.png 93w, https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1.png 186w" /> </div> <p>Freshstatus</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> $25 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshstatus/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/action1/" title="Action1" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Action1 reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/06/Action1-logo-93x48.png 93w, https://s.financesonline.com/uploads/2024/06/Action1-logo.png 186w" /> </div> <p>Action1</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 94% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/action1/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/activebatch/" title="ActiveBatch" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ActiveBatch reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/vpd6a30c2752bf88988f6636574660e802-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/vpd6a30c2752bf88988f6636574660e802.png 186w" /> </div> <p>ActiveBatch</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/activebatch/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>17 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/nilex-enterprise/" title="Nilex Enterprise" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Nilex Enterprise reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Nilex-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Nilex-logo2.png 186w" /> </div> <p>Nilex Enterprise</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $25.62 </div> <div class="col col--10 s-us"> - </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/nilex-enterprise/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/zendesk-itsm/" title="Zendesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w" /> </div> <p>Zendesk</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 9.6 </div> <div class="col col--10 s-price"> $19 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/zendesk-itsm/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>32 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/otrs/" title="OTRS" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="OTRS reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/OTRS-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/OTRS-logo2.png 186w" /> </div> <p>OTRS</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 8.4 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 99% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/otrs/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/atera/" title="Atera" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Atera reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail.png 186w" /> </div> <p>Atera</p> </a> <div class="col col--20 s-cat "> IT Service Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $99 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/atera/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>33 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 5</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item" href="?page=3">3</a><a class="fot-pagination__item" href="?page=4">4</a><a class="fot-pagination__item" href="?page=5">5</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=5">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>Picking a an appropriate SaaS solution from the numerous good quality systems out there can be a hard task. To assist you, we have created this quick primer. Find out if the SaaS vendor offers the following advantages:</p> <p>Reduced Cost: Most SaaS systems are pay as you go, and you don’t have to worry about extra investments for system maintenance or IT resources, upfront licensing fees, or in-house IT staff.</p> <p>Fast Set-up Time and Minimized Risk: You should be able to deploy the SaaS system quickly and easily. Make use of the free trial to learn if the app fits your requirements. If you pick a wrong solution, you can bail out easily with minimum losses. </p> <p>Customization and Integration: Choose a vendor that offers a wide choice of software packages and modules. You should be able to pay only for the features you use to meet the current needs of your business. </p> <p>Security and Control: The system should offer robust security. Choose a provider whose databanks are more secure than those in your office to maximize the benefits.</p> <p>The Infrastructure: The provider should provide the necessary infrastructure so that you need not host anything in-house or require the assistance of internal IT resources.</p> <p>Web Access: Your staff members should be able to access data anywhere, anytime. To assist them be productive on the go, choose a provider that offers mobile apps that are compatible with popular operating systems.</p> <p>Consider all the six important factors mentioned above to select the right program for your needs. </p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about IT Service Software</h3> <div class="fot-faq__item"> <a href="#">What is the best IT service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p><strong>The best IT service management software is <a href="https://reviews.financesonline.com/p/liveagent/">LiveAgent</a>.</strong> It’s packed with features that any ITSM specialist could ever need, such as live chat, email (POP3) support, and Facebook and Twitter integration. It also offers gamification, statuses, file sharing, templated contact forms, and more. Plus, it’s also built to be as simple and intuitive as possible.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of IT service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <ul> <li><strong>Stronger ITSM foundation.</strong> ITSM software delivers features that you can build on. Apart from basic help desk functionalities, it offers other ITSM features such as problem management, configuration management, ticketing, and more.</li> <li><strong>Alignment with best practices. </strong>The system should be created with the ITIL framework in mind and should support the expansion of ITSM processes in line with the industry’s popular best-practice frameworks.</li> <li><strong>Improved visibility. </strong>You should be able to generate insightful reports to get better visibility of your business processes. The software should allow you to build the needed reports, alerts, and dashboards.</li> </ul> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of IT service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <ul> <li><strong>Incident management.</strong> IT service management software can manage incidents and service requests and have an extended set of practices to improve the quality of delivered services. They help you plan request authorization, implement changes, and control your service portfolio based on customer satisfaction.</li> <li><strong>Configuration and asset management.</strong> This feature helps you gain better visibility on your business operations, discover data center inventory, and manage your assets. At the same time, it maps configurations in a dynamic manner and performs impact analysis across different systems.</li> <li><strong>Service level agreement (SLA) process.</strong> IT service management software cover all generic service-level management and help companies develop specific SLAs for outsourcing contracts in line with basic standards for software qualities.</li> </ul> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest IT service software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <ul> <li><strong><a href="https://reviews.financesonline.com/p/zendesk-itsm/">Zendesk</a>.</strong> Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform’s modules include chat support, call center solutions, help desk applications, and knowledge base, so you’ll cover all the bases of efficient customer services.</li> <li><strong><a href="https://reviews.financesonline.com/p/sysaid/">SysAid</a>.</strong> SysAid combines help desk and management tools using a feature-rich, easily configurable, and highly scalable interface that supports businesses of any size. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.</li> <li><strong><a href="https://reviews.financesonline.com/p/jira-service-desk/">Jira Service Desk</a>.</strong> A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team’s task queue on Jira for faster issue resolution.</li> </ul> </div> </div> <div class="fot-faq__item"> <a href="#">What is a good free IT service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q5"> <ul> <li><strong><a href="https://reviews.financesonline.com/p/freshservice/">Freshservice</a>.</strong> Freshservice is one of the more user-friendly but robust help desk software. Its features include a flexible ticketing system, accessible knowledge base, asset discovery, and CMDB.</li> <li><strong><a href="https://reviews.financesonline.com/p/connectwise-control/">ConnectWise Control</a>.</strong> ConnectWise Control is part of the ConnectWise product family, meant for ITSM teams. With enhanced Linux and Mac support, users can drag-and-drop data and invite external and internal guests to monitor processes.</li> <li><strong><a href="https://reviews.financesonline.com/p/spiceworks-help-desk/">Spiceworks</a>.</strong> Spiceworks is an IT help desk and ticket management software with an unlimited ticket service system with no admin limit. It also has a social component that allows agents to collaborate easily.</li> </ul> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best IT service software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q1", "text": "<p><strong>The best IT service management software is <a href=\"https://reviews.financesonline.com/p/liveagent/\">LiveAgent</a>.</strong> It’s packed with features that any ITSM specialist could ever need, such as live chat, email (POP3) support, and Facebook and Twitter integration. It also offers gamification, statuses, file sharing, templated contact forms, and more. Plus, it’s also built to be as simple and intuitive as possible.</p>\n" } }, { "@type": "Question", "name": "What are the benefits of IT service software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q2", "text": "<ul>\n<li><strong>Stronger ITSM foundation.</strong> ITSM software delivers features that you can build on. Apart from basic help desk functionalities, it offers other ITSM features such as problem management, configuration management, ticketing, and more.</li>\n<li><strong>Alignment with best practices. </strong>The system should be created with the ITIL framework in mind and should support the expansion of ITSM processes in line with the industry\u2019s popular best-practice frameworks.</li>\n<li><strong>Improved visibility. </strong>You should be able to generate insightful reports to get better visibility of your business processes. The software should allow you to build the needed reports, alerts, and dashboards.</li>\n</ul>\n" } }, { "@type": "Question", "name": "What are the features of IT service software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q3", "text": "<ul>\n<li><strong>Incident management.</strong> IT service management software can manage incidents and service requests and have an extended set of practices to improve the quality of delivered services. They help you plan request authorization, implement changes, and control your service portfolio based on customer satisfaction.</li>\n<li><strong>Configuration and asset management.</strong> This feature helps you gain better visibility on your business operations, discover data center inventory, and manage your assets. At the same time, it maps configurations in a dynamic manner and performs impact analysis across different systems.</li>\n<li><strong>Service level agreement (SLA) process.</strong> IT service management software cover all generic service-level management and help companies develop specific SLAs for outsourcing contracts in line with basic standards for software qualities.</li>\n</ul>\n" } }, { "@type": "Question", "name": "What is the easiest IT service software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q4", "text": "<ul>\n<li><strong><a href=\"https://reviews.financesonline.com/p/zendesk-itsm/\">Zendesk</a>.</strong> Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform’s modules include chat support, call center solutions, help desk applications, and knowledge base, so you’ll cover all the bases of efficient customer services.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/sysaid/\">SysAid</a>.</strong> SysAid combines help desk and management tools using a feature-rich, easily configurable, and highly scalable interface that supports businesses of any size. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/jira-service-desk/\">Jira Service Desk</a>.</strong> A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team’s task queue on Jira for faster issue resolution.</li>\n</ul>\n" } }, { "@type": "Question", "name": "What is a good free IT service software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q5", "text": "<ul>\n<li><strong><a href=\"https://reviews.financesonline.com/p/freshservice/\">Freshservice</a>.</strong> Freshservice is one of the more user-friendly but robust help desk software. Its features include a flexible ticketing system, accessible knowledge base, asset discovery, and CMDB.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/connectwise-control/\">ConnectWise Control</a>.</strong> ConnectWise Control is part of the ConnectWise product family, meant for ITSM teams. With enhanced Linux and Mac support, users can drag-and-drop data and invite external and internal guests to monitor processes.</li>\n<li><strong><a href=\"https://reviews.financesonline.com/p/spiceworks-help-desk/\">Spiceworks</a>.</strong> Spiceworks is an IT help desk and ticket management software with an unlimited ticket service system with no admin limit. It also has a social component that allows agents to collaborate easily.</li>\n</ul>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/jenny_chang.png?width=100&token=kFXI-ymij4CbrUzceXkLpA" alt="Jenny Chang" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/jenny/" title="Jenny Chang">Jenny Chang</a></h4> <p>Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-11-17T00:32:05+00:00" title="2024-11-17T00:32:05+00:00">November 17, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script> window.addEventListener('FoExitPopupScriptLoaded', function() { fo_show_ep(); }); </script>  <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="fot-social" class="fot-social" data-id="148" data-type="term" data-url="https://financesonline.com/c/it-service-software/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/alvao/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/alvao/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/alvao/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div>  <style> .footer li { width: 100%!important; float:none; } @media screen and (min-width: 481px) { .footer ul { display: block!important; } } @media screen and (max-width: 480px) { .footer ul { margin-bottom: 0; display: none; } .footer li { width: 50%!important; float:left; } .footer ul:after { content: ''; clear: both; display: block; } .footer__heading { cursor:pointer; } } </style> <div class="footer"> <div class="main-container "> <div class="col col--50 col--sm"> <a href="https://financesonline.com" title="FinancesOnline Homepage" class="footer__title"><span>Finances</span>Online</a> <p><strong>EU Office:</strong> Grojecka 70/13 Warsaw, 02-359 Poland</p> <p><strong>US Office:</strong> 120 St James Ave Floor 6, Boston, MA 02116</p> <a href="/add-product/" class="btn btn--listed" title="Get listed page"><span class="icon icon--add"></span>GET LISTED</a> </div> <div class="col col--50 col--sm"> <div class="col col--33 col--sm"> <div class="footer__heading">Company</div> <ul> <li><a href="/about-us/" title="About Us">About Us</a></li> <li><a href="/contact-us/" title="Contact Us">Contact Us</a></li> <li><a href="/add-product/" title="Add Your Product">Add Your Product</a></li> <li><a href="/careers/" title="Careers">Careers</a></li> <li><a href="/research-center/" title="Research Center">Research Center</a></li> <li><a href="/research-team/" title="Research Team">Research Team</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Policies</div> <ul> <li><a href="/terms-of-use/" title="Terms of Use">Terms of Use</a></li> <li><a href="/privacy-policy/" title="Privacy Policy">Privacy Policy</a></li> <li><a href="/cookies-policy/" title="Cookies Policy">Cookies Policy</a></li> <li><a href="/scoring-methodology/" title="Scoring Methodology">Scoring Methodology</a></li> <li><a href="/ccpa/" title="Do not sell my personal information">Do not sell my personal information</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Content</div> <ul> <li><a href="/write-for-us/" title="Write For Us">Write For Us</a></li> <li><a href="/software-for-small-business/" title="For Small Business">For Small Business</a></li> <li><a href="/topapps/" title="Top Software">Top Software</a></li> <li><a href="https://reviews.financesonline.com/" title="Software reviews">Software reviews</a></li> <li><a href="https://comparisons.financesonline.com/" title="Software comparisons">Software comparisons</a></li> <li><a href="https://alternatives.financesonline.com/" title="Software alternatives">Software alternatives</a></li> </ul> </div> </div> <div class="clearfix"></div> </div> <div class="footer__copyright"> <div class="main-container "> <p class="mini-hide">Copyright © 2024 FinancesOnline. 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Best IT Service Software in 2024 | FinancesOnline