Customer Support & Service | Curtis Instruments

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Replacement shall mean furnishing the Customer with a new product equivalent to the defective product. All defective products replaced by Curtis under this warranty shall become the property of Curtis and must be returned to Curtis properly packed to prevent physical damage. Curtis does not warrant that any product is suitable for use in any particular application. Customer shall be responsible for evaluating the appropriateness of the use of any specific Curtis product for a particular application and shall specify such use at the time of the placement of any order for a Curtis product. Curtis shall be entitled to rely exclusively upon such representation in furnishing any product to Customer. See the general Curtis warranty policy for additional details. </div> </div> <div class="col-md-3"> <p><strong>Service</strong></p> <p>Curtis customers can count on the company&#146s extensive worldwide service structure to provide the highest level of customer support and technical assistance.<br /> Controller Service<br /> In Europe and Asia, Curtis controllers are serviced directly at local Curtis sales and repair centers. In North America, in-warranty controllers are serviced at the Curtis California design center. <button class="btn btn-link" type="button" data-toggle="collapse" data-target="#collapseService" aria-expanded="false" aria-controls="collapseService" onclick="$(this).fadeOut();"> More... </button> </p> <div class="collapse" id="collapseService"> Out-of-warranty controllers are serviced by Flight System Industrial Products (FSIP), an authorized Curtis repair and reconditioning facility (<a href="http://www.fsip.biz" target="_blank">http://www.fsip.biz</a>). FSIP has outstanding technical competencies that meet or exceed Curtis&#146 exacting standards and factory specifications. Reconditioned controllers are available for purchase directly from <a href="http://www.fsip.biz/Curtis.html" target="_new">FSIP</a>. </div> </div> <div class="col-md-3"> <p><strong>ISO</strong></p> <p>Curtis Instruments, Inc. is an ISO 9001:2015 registered company. Curtis facilities at Mt. Kisco, NY; Livermore, CA; Suzhou, China; Northampton, England; Sofia, Bulgaria; Stenkullen, Sweden; Carolina, Puerto Rico; and Biberist, Switzerland, are under the surveillance of Lloyds, BSI, AEA and SQS Registrars, as conforming to the qualifying benchmarks for accreditation to ANSI-RAB, UKAS, SAS and RvA international quality management systems.</p> </div> <div class="col-md-3"> <p><strong>Customization</strong></p> <p>Curtis products are fully programmable and designed for maximum application flexibility. In cases where the present product offering does not fully meet specifications, or when OEMs require special customization, Curtis product development can meet the challenge. 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