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} </STYLE> <span id="d.en.988017"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS01) Management Foundation</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>This course provides an introduction to the key principles of management. You will examine different styles of management and identify your own style. Core values, beliefs, and ethics will also be examined. </p> <hr>    <div style="line-height:50px;"><p><span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><strong>Nov 27–Dec 11 | </strong>5 Sessions, Mondays & Wednesdays, 6:30 PM–9:30 PM<br />Online with scheduled meeting times<br />CRN: 80019<br /></span></span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span><span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span></span><span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span></span></p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990064"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS02) Management and Communication</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Learn how to save time with concise conversations and clear requests. Enhance your leadership skills with effective communication and listening. Empower others to make necessary and productive changes, and create an atmosphere for engagement and productivity.</p> <hr>    <div style="line-height:50px;"><p><strong>Apr 23–May 7, 2025 </strong>| 5 sessions, Mondays & Wednesdays, 6:30 PM–9:30 PM<br />Online with scheduled meeting times<br />CRN: 20028</p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.988015"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS07) Customer Service Excellence</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $122.00</strong>  </p>  <p>You will build on your own experiences to identify the essential elements of outstanding customer service, develop strategies based on leading practices to provide your customers with a high level of service, and learn what is needed to develop lasting, value-added relationships with customers.</p> <hr>    <div style="line-height:50px;"><p><span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><strong>This course will run again in fall 2025. Dates to be announced.</strong></span></span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span></p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990060"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS12) Presentation Skills</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $122.00</strong>  </p>  <p>Learn how to prepare and deliver effective presentations that you can use for business, sales, training, or public speaking. Discover how to document, plan, and structure your presentation to influence your listeners and achieve your goals.</p> <hr>    <div style="line-height:50px;"><p><strong>Feb 22–Mar 1, 2025 </strong>| 2 sessions, Saturdays, 9:00 AM–11:30 AM<br />Online with scheduled meeting times<br />CRN: 20086</p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.988018"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS15) Management and Team Building</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Explore the basic principles of working with small groups. Group member roles, the process of group formation, group dynamics, and group problem solving are also explored in this course.</p> <hr>    <div style="line-height:50px;"><p><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><span><strong>This course will run again in fall 2025. Dates to be announced.</strong></span></span></p></div>  <div style="line-height:50px;"><p><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"> </span></p></div> </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990046"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS16) Delegating, Motivating, and Giving Feedback</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Examine the concepts of motivation and delegation and identify the connections between the two. Develop an action plan to deal with them effectively. In addition, explore the nature of feedback and develop a practical approach to provide actionable feedback to motivate others.</p> <hr>    <div style="line-height:50px;"><p><strong>Mar 31–Apr 14, 2025 </strong>| 5 sessions, Mondays & Wednesdays, 6:30 PM–9:30 PM<br />Hybrid format: Some classes online at scheduled meeting times, some classes in person at the Clearbrook Centre Campus<strong><br /></strong>CRN: 20005<strong><br /></strong></p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.988016"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS17) Leadership & Managing Change </h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Workplace change can create tension. So learn methods of addressing employee’s emotions as you manage the process of change—as well as how to communicate change and deal with resistance.</p> <hr>    <div style="line-height:50px;"><p><strong><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr">This course will run again in fall 2025. Dates to be announced.</span></strong><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span></p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990047"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS18) Writing in the Workplace</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Learn the craft of skillful writing and increase the effectiveness of your written communications to achieve both personal and corporate success. Learn about the writing process, content-generating strategies, audience analysis, structure, persuasive strategies, format, style, and revision.</p> <hr>    <div style="line-height:50px;"><p><strong>Feb 27–Mar 13, 2025</strong> | 5 sessions, Tuesdays & Thursdays, 6:30 PM–9:30 PM<br />Online with scheduled meeting times<br />CRN: 20011</p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.988019"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS19) Marketing & Branding Your Business</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Marketing and branding are critical in maintaining a business. A strong brand is invaluable as the battle for customers intensifies day by day. This course equips you to research, define, and build your brand.</p> <hr>    <div style="line-height:50px;"><p><span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><strong>This course will run again in fall 2025. Dates to be announced.</strong></span></span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"></span></p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990048"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS20) Management and Conflict Resolution</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $297.00</strong>  </p>  <p>Get introduced to the key principles of conflict handling and develop an understanding of the meaning and causes of conflict. Learn how to manage relationships with customers and colleagues. Gain insight into people's individual conflict resolution styles, internal and external customer conflict, the cost of conflict, resolving conflict, communicating effectively during conflict, and preventing conflict through communication.</p> <hr>    <div style="line-height:50px;"><p><span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><strong>Jun 17–Jul 3, 2025 </strong>| 5 sessions, Tuesdays and Thursdays, 6:30–9:30 PM<br /></span></span><span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr">Hybrid Format: Some classes online at scheduled meet times, some classes in person at the Clearbrook Centre Campus<br />No class on July 1, 2025<br /></span></span><span class="ui-provider bkl bkm c d e f g h i j k l m n o p q r s t bkn bko w x y z ab ac ae af ag ah ai aj ak" dir="ltr">CRN: 40099<br /></span></p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990049"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS21) Management and Administrative Skills</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Learn to select, hire, and orient staff effectively. Conduct purposeful and meaningful interviews, make reference checks and job offers, define responsibilities and goals, and use workplace retention strategies to keep your best employees.</p> <hr>    <div style="line-height:50px;"><p><strong>Jan 15–29, 2025</strong> | 5 sessions, Mondays & Wednesdays, 6:30 PM–9:30 PM<br />Hybrid Format: Some classes online at scheduled meet times, some classes in person at the Clearbrook Centre Campus<strong><br /></strong>CRN: 20121<strong><br /></strong></p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990062"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS24) Time and Stress Management</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $120.00</strong>  </p>  <p>The ability to manage time and stress is absolutely critical to the success of any manager and leader.</p> <p>Learn techniques for effective time and stress management.</p> <p>Find out how to identify stressors, set priorities, handle interruptions and crises, and improve work methods and productivity.</p> <hr>    <div style="line-height:50px;"><p><strong>Jan 25–Feb 1, 2025</strong> | 2 sessions, Saturdays, 9:00 AM–11:45 AM<br />Online with scheduled meeting times<br />CRN: 20279</p> <p><strong>Jun 14–21, 2025</strong> | 2 sessions, Saturdays, 9:00 AM–11:45 AM<br />Online with scheduled meeting times<br />CRN: 40059</p></div>  </div> </div> </div> </div>  <STYLE> .phone-to-register{ padding-right:17px; } </STYLE> <span id="d.en.990050"></span> <div class="row ct-ce-courses"> <div style="padding-bottom: 12px;" class="col-md-12"> <div style="border: 1px solid #00703c;"> <div style="background-color:#00703c; padding: 3px 20px;margin-bottom:7px;"><h5 class="content-box-title">(MSS25) Leadership Skills Inventory</h5></div> <div style="padding:10px 20px 10px 20px;">  <p style="font-size:15px;"> <strong>Cost: $302.00</strong>  </p>  <p>Gain an understanding of who you are and how it affects your leadership style. Topics of self-discovery will include personality inventories, self-esteem, beliefs, values, goals, and stress management. When you discover what type of leader you are and which position best suits you, you can learn to lead authentically.</p> <hr>    <div style="line-height:50px;"><p><strong>May 22–Jun 5, 2025 </strong>| 5 sessions, Tuesdays & Thursdays, 6:30 PM–9:30 PM<br />Hybrid format: Some classes online at scheduled meet times, some classes in person at the Clearbrook Centre Campus<br />CRN: 40098<br /></p> <p> </p></div>  </div> </div> </div> </div>  </div> <div class="col-md-3 ufv-sb"> <div id="quick-links"> <ul id="nav-197" class="pale-green"><a href="/continuing-education/ask-a-question/"><li> Ask a question</li></a> <a href="/continuing-education/sign-up-form/"><li> Sign up for e-news</li></a> <a href="/continuing-education/contact/"><li> Contact us</li></a> </ul> </div>   <div id="nav-233" class="ufv-section-nav"> <ul class="side-links"> <li><span class="currentbranch0"><a href="/continuing-education/courses/">Courses</a></span> <ul class="multilevel-linkul-0"> <li><span 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