Ticketmaster 'hack' sees 560m customers' data up for sale

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rel="noopener noreferrer" href="https://www.ticketingbusinessasia.com" class="nav-link">#TAS24 Asia Meet – HK</a></li> <li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-89562" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-89562 nav-item"><a title="#TBF25 Forum - MCR" href="https://www.ticketingbusinessforum.com/" class="nav-link">#TBF25 Forum – MCR</a></li> <li itemscope="itemscope" itemtype="https://www.schema.org/SiteNavigationElement" id="menu-item-80943" class="highlight menu-item menu-item-type-post_type menu-item-object-page menu-item-80943 nav-item"><a title="Newsletter Sign-up" href="https://www.theticketingbusiness.com/newsletter-sign-up/" class="nav-link">Subscribe</a></li> </ul></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </nav> </header> <article class="post-90423 post type-post status-publish format-standard has-post-thumbnail hentry category-legal category-technology tag-customer-data tag-data-hack tag-shinyhunters tag-ticketmaster" id="post-90423"> <div class="single-post-hero reveal-still" style="background-image:url('https://www.theticketingbusiness.com/wp-content/uploads/2024/05/ticketmaster-hacked.jpg');"> </div> <div class="container" id="post-hero"> <div class="row"> <div class="col-12 head-col"> <div class="post-tax-tag reveal-still animation-delay-2"> <p> <a class='post-header-cats' href='https://www.theticketingbusiness.com/category/legal/'> <span class=Legal>Legal</span></a> </p> </div> <div class="post-hero-head"> <header class="entry-header reveal-still animation-delay-1"><h1 class="entry-title">Ticketmaster ‘hack’ sees 560m customers’ data up for sale</h1></header> </div> <div class="post-meta-row reveal-still animation-delay-2"> <div class="post-meta-first"> <p>By <div class="hex-holder"><img class="single-post-author-img" src="https://secure.gravatar.com/avatar/d2e396a09727f109a7b92e17f2853b42?s=96&d=mm&r=g"></div> <a href="https://www.theticketingbusiness.com/author/richm/">Richard Mulligan</a> <span class="">| 29 May 2024</span></p> </div> <div class="post-meta-second"> <script defer 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<p><span class="reading-time-span"><i class="fa fa-clock-o" aria-hidden="true"></i> 2 minute read</span>    <span class="view-count-span hidden"><span class="view-count-span-inner"></span> <i class="fa fa-eye" aria-hidden="true"></i></span></p> </div> </div> <div class="img-credit-caption img-credit-caption-mobile reveal-still animation-delay-2"> <div class="img-caption"> </div> <div class="img-credit"> <p>Image by <a href="https://pixabay.com/users/deeznutz1-3086161/?utm_source=link-attribution&utm_medium=referral&utm_campaign=image&utm_content=8366100">Dee</a> from <a href="https://pixabay.com//?utm_source=link-attribution&utm_medium=referral&utm_campaign=image&utm_content=8366100">Pixabay</a></p> </div> </div> </div> </div> </div> <div class="wrapper" id="single-post-wrapper"> <main class="site-main" id="main" role="main"> <div class="container" id="content"> <div class="row"> <div class="col-xl-3 sb-l-wrapper reveal-still"> <div class="sb-l"> <div class="soc-share"> </div> <div 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rel="tag">ShinyHunters</a> | <a href="https://www.theticketingbusiness.com/tag/ticketmaster/" rel="tag">Ticketmaster</a></span> </div>  <script defer 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src="data:text/javascript;base64,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"></script> <aside class="shortcode-ad-holder reveal-still"> <div class="single-square-ad"> <a href="https://www.theticketingbusiness.com/adverts/tixbase-ends-01-10-25/" class="ad-link tixbase-ends-01-10-25" target="_blank" > <img class="square-banner" src="https://www.theticketingbusiness.com/wp-content/uploads/2024/11/News-Site-Banner_500x700.png"> </a> </div> <div class="single-wide-ad"> <a href="https://www.theticketingbusiness.com/adverts/tixbase-ends-01-10-25/" class="ad-link tixbase-ends-01-10-25" target="_blank" > <img class="letterbox-banner" src="https://www.theticketingbusiness.com/wp-content/uploads/2024/11/News-Site-Banner_700x500.png"> </a> </div> </aside> </div> </div> <div class="col-lg-8 col-xl-6 content-area reveal-still" id="primary"> <p class="standfirst">A criminal hacking group claims to be selling the personal data of more than 500 million Ticketmaster users after alleging it breached the ticketing giant’s security.</p> <p>ShinyHunters is offering the Ticketmaster customer information for $500,000 on a hacking community called Breach Forums. The hacking group claims to have the details of 560 million Ticketmaster customers in 1.3 terabytes of data.</p> <p>ShinyHunters shared a sample of the data, which includes hashed credit card numbers and the last four digits of credit cards. It also featured credit card expiration dates as well as names, addresses, and emails.</p> <p>Ticketmaster has not yet commented on the claims, and has yet to respond to TheTicketingBusiness.com’s request for comment. The claims went live on Tuesday (May 28).</p> <p>“560 million customers full details (name, address, email, phone),” ShinyHunters said in its post on Breach Forums. “Ticket sales, event information, order details.”</p> <p>Australia’s Department of Home Affairs said it is aware of a cyber incident, according to <a href="https://www.abc.net.au/news/2024-05-29/ticketmaster-hack-allegedlyshinyhunter-customers-data-leaked/103908614" target="_blank" rel="noopener">ABC News</a>. A department spokesperson told ABC it is “working with Ticketmaster to understand the incident”.</p> <h2>Ticketmaster hacked in 2018</h2> <p>In 2018, Ticketmaster admitted it had suffered a security breach, which affected up to 40,000 UK customers. Malicious software on third-party customer support product Inbenta Technologies caused the hack, the firm said on Twitter. Ticketmaster UK was <a href="https://www.theticketingbusiness.com/2021/01/04/ticketmaster-pay-10m-computer-intrusion-offences/" target="_blank" rel="noopener">later fined £1.25m</a> for failing to keep its customers’ personal data secure by the Information Commissioner’s Office (ICO).</p> <p>ShinyHunters, which was formed in 2020, has been responsible for a series of hacks of major companies. These include Microsoft, AT&T and Tokopedia.</p> <p>In 2022, ShinyHunters leaked the information of 70 million AT&T subscribers, and other victims include Home Chef, Star Tribune, and Pixlr. The group’s leader is reportedly also the administrator of BreachForums. The platform was recently resurrected on both the clear and dark webs after being seized by a team of international law enforcement agencies.</p> <div class="mobile-cats-n-tags"> <span class="cat-links">Posted in <a href="https://www.theticketingbusiness.com/category/legal/" rel="category tag">Legal</a> | <a href="https://www.theticketingbusiness.com/category/technology/" rel="category tag">Technology</a></span><span class="tags-links">Tagged <a href="https://www.theticketingbusiness.com/tag/customer-data/" rel="tag">customer data</a> | <a href="https://www.theticketingbusiness.com/tag/data-hack/" rel="tag">Data Hack</a> | <a href="https://www.theticketingbusiness.com/tag/shinyhunters/" rel="tag">ShinyHunters</a> | <a href="https://www.theticketingbusiness.com/tag/ticketmaster/" rel="tag">Ticketmaster</a></span> </div> <div class="soc-share"> <hr> <div class="social-share-content"> <p class=""><button type="button" href="#" data-bs-toggle="modal" data-bs-target="#social_modal"><div 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The cookie is used to store the user consent for the cookies in the category "Performance".</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">last_pys_landing_page</td><td class="cookielawinfo-column-3">7 days</td><td class="cookielawinfo-column-4">Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">last_pysTrafficSource</td><td class="cookielawinfo-column-3">7 days</td><td class="cookielawinfo-column-4">Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">pys_first_visit</td><td class="cookielawinfo-column-3">7 days</td><td class="cookielawinfo-column-4">Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">pys_landing_page</td><td class="cookielawinfo-column-3">7 days</td><td class="cookielawinfo-column-4">Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">pys_session_limit</td><td class="cookielawinfo-column-3">1 hour</td><td class="cookielawinfo-column-4">Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">pys_start_session</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">pysTrafficSource</td><td class="cookielawinfo-column-3">7 days</td><td class="cookielawinfo-column-4">Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">viewed_cookie_policy</td><td class="cookielawinfo-column-3">11 months</td><td class="cookielawinfo-column-4">The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.</td></tr></tbody></table></div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a id="wt-cli-tab-link-analytics" tabindex="0" role="tab" aria-expanded="false" aria-describedby="wt-cli-tab-analytics" aria-controls="wt-cli-tab-analytics" class="cli-nav-link cli-settings-mobile" data-target="analytics" data-toggle="cli-toggle-tab"> Analytics </a> <div class="cli-switch"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-analytics" aria-label="analytics" data-id="checkbox-analytics" role="switch" aria-controls="wt-cli-tab-link-analytics" aria-labelledby="wt-cli-tab-link-analytics" /> <label for="wt-cli-checkbox-analytics" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">analytics</span></label> </div> </div> <div class="cli-tab-content"> <div id="wt-cli-tab-analytics" tabindex="0" role="tabpanel" aria-labelledby="wt-cli-tab-link-analytics" class="cli-tab-pane cli-fade" data-id="analytics"> <div class="wt-cli-cookie-description">Analytical cookies are used to understand how visitors interact with the website. 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These cookies track visitors across websites and collect information to provide customized ads. <table class="wt-cli-element cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th scope="col" class="cookielawinfo-column-1">Cookie</th><th scope="col" class="cookielawinfo-column-3">Duration</th><th scope="col" class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">VISITOR_INFO1_LIVE</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">YSC</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.</td></tr></tbody></table></div> </div> </div> </div> </div> </div> </div> </div> <div class="cli-modal-footer"> <div class="wt-cli-element cli-container-fluid cli-tab-container"> <div class="cli-row"> <div class="cli-col-12 cli-align-items-stretch cli-px-0"> <div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" tabindex="0" data-cli-action="accept" class="wt-cli-privacy-btn cli_setting_save_button wt-cli-privacy-accept-btn 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