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Resource Library - Golden Gate BBB
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Video titles for the series are taken from the list of inquiries and complaints generated by the BBB system each year. <br><br><strong><a href="/web/20120112144056/http://goldengate.bbb.org/FTC-Consumer-Articles/">Federal Trade Commission Articles -</a> </strong></span></strong>Under a partnership with the U.S. Federal Trade Commission (FTC), BBB is pleased to offer FTC tips on topics of interest to businesses and consumers. The information can help you avoid making financial mistakes and exercise your rights under law. By providing this information, both BBB and FTC hope to help you make better and more informed buying decisions!<br><br><strong><a href="/web/20120112144056/http://goldengate.bbb.org/espanol/comision-federal-de-comercio/">Art铆culos en Espa帽ol del FTC -</a> </strong>En sociedad con la Comisi贸n Comercial Federal de los Estados Unidos (FTC), BBB est谩 encantado en ofrecer asuntos de inter茅s a las empresas/negocios y a sus consumidores. La informaci贸n puede ayudarle a evitar que incurra en equivocaciones financieras y a ejercitar sus derechas bajo ley. 隆Proporcionando esta informaci贸n, ambos el BBB y el FTC, esperan ayudarle a tomar mejores decisiones y m谩s informadas!<p></p> <li style="COLOR: black"><font face="Verdana" color="black" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana">BBB Interactive Quizzes - Here you will find quiz topics on issues that affect consumers. Our first quiz titled "BBB Money Manager Quiz" concentrates on issues of credit and finance. Click here to go this interactive quiz to see if you are millionaire material. 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