CINXE.COM

<!doctype html> <html class="no-js" lang="en-US"> <head> <meta charset="utf-8">  <meta http-equiv="X-UA-Compatible" content="IE=edge">  <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta class="foundation-mq">   <link rel="icon" href="https://s17233.pcdn.co/blog/wp-content/uploads/2020/04/favicon.ico">  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/26c7d0bf-48ec-4646-8f57-e4e1135d9d05/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="26c7d0bf-48ec-4646-8f57-e4e1135d9d05"></script> <link rel="stylesheet" id="onetrust-css" href="https://docrdsfx76ssb.cloudfront.net/static/onetrust.css" type="text/css" media="all" /> <script src="https://docrdsfx76ssb.cloudfront.net/static/onetrust.js" id="onetrust-js"></script>  <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' />  <title>Best Practices for QSR Customer Feedback Management</title> <meta name="description" content="Learn what every QSR needs to know about managing customer feedback effectively to improve service, reputation, and satisfaction." /> <link rel="canonical" href="https://bitly.com/blog/qsr-customer-feedback-management/" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Best Practices for QSR Customer Feedback Management" /> <meta property="og:description" content="Learn what every QSR needs to know about managing customer feedback effectively to improve service, reputation, and satisfaction." /> <meta property="og:url" content="https://bitly.com/blog/qsr-customer-feedback-management/" /> <meta property="og:site_name" content="Bitly | Blog" /> <meta property="article:publisher" content="https://www.facebook.com/bitly" /> <meta property="article:published_time" content="2024-05-26T15:02:22+00:00" /> <meta property="article:modified_time" content="2024-11-27T17:29:11+00:00" /> <meta property="og:image" content="https://s17233.pcdn.co/blog/wp-content/uploads/2019/09/Marketing_5-brand-strat_Linkedin_0923.png" /> <meta property="og:image:width" content="2208" /> <meta property="og:image:height" content="1472" /> <meta property="og:image:type" content="image/png" /> <meta name="author" content="Luke Reynebeau" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:creator" content="@Bitly" /> <meta name="twitter:site" content="@Bitly" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://bitly.com/blog/qsr-customer-feedback-management/#article","isPartOf":{"@id":"https://bitly.com/blog/qsr-customer-feedback-management/"},"author":{"name":"Luke Reynebeau","@id":"https://bitly.com/blog/#/schema/person/1f8eb4352a7c90863412149b151e6556"},"headline":"Best Practices for QSR Customer Feedback Management","datePublished":"2024-05-26T15:02:22+00:00","dateModified":"2024-11-27T17:29:11+00:00","mainEntityOfPage":{"@id":"https://bitly.com/blog/qsr-customer-feedback-management/"},"wordCount":1685,"publisher":{"@id":"https://bitly.com/blog/#organization"},"image":{"@id":"https://bitly.com/blog/qsr-customer-feedback-management/#primaryimage"},"thumbnailUrl":"https://s17233.pcdn.co/blog/wp-content/uploads/2019/09/Marketing_5-brand-strat_Linkedin_0923.png","articleSection":["Customer Experience"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https://bitly.com/blog/qsr-customer-feedback-management/","url":"https://bitly.com/blog/qsr-customer-feedback-management/","name":"Best Practices for QSR Customer Feedback Management","isPartOf":{"@id":"https://bitly.com/blog/#website"},"primaryImageOfPage":{"@id":"https://bitly.com/blog/qsr-customer-feedback-management/#primaryimage"},"image":{"@id":"https://bitly.com/blog/qsr-customer-feedback-management/#primaryimage"},"thumbnailUrl":"https://s17233.pcdn.co/blog/wp-content/uploads/2019/09/Marketing_5-brand-strat_Linkedin_0923.png","datePublished":"2024-05-26T15:02:22+00:00","dateModified":"2024-11-27T17:29:11+00:00","description":"Learn what every QSR needs to know about managing customer feedback effectively to improve service, reputation, and satisfaction.","breadcrumb":{"@id":"https://bitly.com/blog/qsr-customer-feedback-management/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://bitly.com/blog/qsr-customer-feedback-management/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://bitly.com/blog/qsr-customer-feedback-management/#primaryimage","url":"https://s17233.pcdn.co/blog/wp-content/uploads/2019/09/Marketing_5-brand-strat_Linkedin_0923.png","contentUrl":"https://s17233.pcdn.co/blog/wp-content/uploads/2019/09/Marketing_5-brand-strat_Linkedin_0923.png","width":2208,"height":1472},{"@type":"BreadcrumbList","@id":"https://bitly.com/blog/qsr-customer-feedback-management/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://bitly.com/blog/"},{"@type":"ListItem","position":2,"name":"Best Practices for QSR Customer Feedback Management"}]},{"@type":"WebSite","@id":"https://bitly.com/blog/#website","url":"https://bitly.com/blog/","name":"Bitly | Blog","description":"Welcome to the official Bitly blog, covering new product updates, industry trends and tips for digital marketers.","publisher":{"@id":"https://bitly.com/blog/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://bitly.com/blog/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https://bitly.com/blog/#organization","name":"Bitly","url":"https://bitly.com/blog/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://bitly.com/blog/#/schema/logo/image/","url":"https://s17233.pcdn.co/blog/wp-content/uploads/2020/05/square-logo.png","contentUrl":"https://s17233.pcdn.co/blog/wp-content/uploads/2020/05/square-logo.png","width":280,"height":280,"caption":"Bitly"},"image":{"@id":"https://bitly.com/blog/#/schema/logo/image/"},"sameAs":["https://www.facebook.com/bitly","https://x.com/Bitly","https://www.instagram.com/bitly/","https://www.linkedin.com/company/bitly/","https://www.youtube.com/channel/UCXqBik7fDW6jzp9PBXwiIQQ","https://en.wikipedia.org/wiki/Bitly"]},{"@type":"Person","@id":"https://bitly.com/blog/#/schema/person/1f8eb4352a7c90863412149b151e6556","name":"Luke Reynebeau","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://bitly.com/blog/#/schema/person/image/","url":"https://secure.gravatar.com/avatar/b747195cd4a8f6570e00d86a46d88122?s=96&d=mm&r=g","contentUrl":"https://secure.gravatar.com/avatar/b747195cd4a8f6570e00d86a46d88122?s=96&d=mm&r=g","caption":"Luke Reynebeau"},"description":"Luke is Bitly's Senior Director of Customer Marketing. Passionate about building a strong customer experience across marketing platforms and channels, his expertise is in developing customer retention and satisfaction strategies. As a leading advocate of the Bitly brand, Luke's understanding of the customer journey is evident in our continuous efforts to build customer-first products. You can connect with Luke on LinkedIn and also find him hosting our educational webinars and virtual events.","sameAs":["https://qrcg-media.s3.eu-central-1.amazonaws.com/wp-content/uploads/2024/03/13131947/luke.webp"],"url":"https://bitly.com/blog/author/luke-reynebeau/"}]}</script>  <link rel='stylesheet' id='wp-block-library-css' href='https://s17233.pcdn.co/blog/wp-includes/css/dist/block-library/style.min.css' type='text/css' media='all' /> <style id='safe-svg-svg-icon-style-inline-css' type='text/css'> .safe-svg-cover{text-align:center}.safe-svg-cover .safe-svg-inside{display:inline-block;max-width:100%}.safe-svg-cover svg{height:100%;max-height:100%;max-width:100%;width:100%} </style> <link rel='stylesheet' id='bb-tcs-editor-style-shared-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/editor-style-shared.css' type='text/css' media='all' /> <style id='classic-theme-styles-inline-css' type='text/css'> /*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='menu-image-css' href='https://s17233.pcdn.co/blog/wp-content/plugins/menu-image/includes/css/menu-image.css' type='text/css' media='all' /> <link rel='stylesheet' id='dashicons-css' href='https://s17233.pcdn.co/blog/wp-includes/css/dashicons.min.css' type='text/css' media='all' /> <style id='wcw-inlinecss-inline-css' type='text/css'> .widget_wpcategorieswidget ul.children{display:none;} .widget_wp_categories_widget{background:#fff; position:relative;}.widget_wp_categories_widget h2,.widget_wpcategorieswidget h2{color:#4a5f6d;font-size:20px;font-weight:400;margin:0 0 25px;line-height:24px;text-transform:uppercase}.widget_wp_categories_widget ul li,.widget_wpcategorieswidget ul li{font-size: 16px; margin: 0px; border-bottom: 1px dashed #f0f0f0; position: relative; list-style-type: none; line-height: 35px;}.widget_wp_categories_widget ul li:last-child,.widget_wpcategorieswidget ul li:last-child{border:none;}.widget_wp_categories_widget ul li a,.widget_wpcategorieswidget ul li a{display:inline-block;color:#007acc;transition:all .5s ease;-webkit-transition:all .5s ease;-ms-transition:all .5s ease;-moz-transition:all .5s ease;text-decoration:none;}.widget_wp_categories_widget ul li a:hover,.widget_wp_categories_widget ul li.active-cat a,.widget_wp_categories_widget ul li.active-cat span.post-count,.widget_wpcategorieswidget ul li a:hover,.widget_wpcategorieswidget ul li.active-cat a,.widget_wpcategorieswidget ul li.active-cat span.post-count{color:#ee546c}.widget_wp_categories_widget ul li span.post-count,.widget_wpcategorieswidget ul li span.post-count{height: 30px; min-width: 35px; text-align: center; background: #fff; color: #605f5f; border-radius: 5px; box-shadow: inset 2px 1px 3px rgba(0, 122, 204,.1); top: 0px; float: right; margin-top: 2px;}li.cat-item.cat-have-child > span.post-count{float:inherit;}li.cat-item.cat-item-7.cat-have-child { background: #f8f9fa; }li.cat-item.cat-have-child > span.post-count:before { content: "("; }li.cat-item.cat-have-child > span.post-count:after { content: ")"; }.cat-have-child.open-m-menu ul.children li { border-top: 1px solid #d8d8d8;border-bottom:none;}li.cat-item.cat-have-child:after{ position: absolute; right: 8px; top: 8px; background-image: url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABIAAAASCAYAAABWzo5XAAAABmJLR0QA/wD/AP+gvaeTAAAAoklEQVQ4je3PzQpBURSG4WfknztxGS6BKOIaDQwkSXJTnI7J2rXbhSND3lqTtb/19m3+NGWANVof3LTiZpAWXVxQY4t2A0k7snXcdmGMKpY1dui8kHQik/JVOMAC9+zxlFfO6GFfSDZlaI5bFjpjWEgOhWT9rHYpu2CEPo7Z/v5KklgW37zG5JLlO0liVjTLJaumkmeyj5qUTEP2lSQxiflVHtR5PTMAQTkfAAAAAElFTkSuQmCC); content: ""; width: 18px; height: 18px;transform: rotate(270deg);}ul.children li.cat-item.cat-have-child:after{content:"";background-image: none;}.cat-have-child ul.children {display: none; z-index: 9; width: auto; position: relative; margin: 0px; padding: 0px; margin-top: 0px; padding-top: 10px; padding-bottom: 10px; list-style: none; text-align: left; background: #f8f9fa; padding-left: 5px;}.widget_wp_categories_widget ul li ul.children li,.widget_wpcategorieswidget ul li ul.children li { border-bottom: 1px solid #fff; padding-right: 5px; }.cat-have-child.open-m-menu ul.children{display:block;}li.cat-item.cat-have-child.open-m-menu:after{transform: rotate(0deg);}.widget_wp_categories_widget > li.product_cat,.widget_wpcategorieswidget > li.product_cat {list-style: none;}.widget_wp_categories_widget > ul,.widget_wpcategorieswidget > ul {padding: 0px;}.widget_wp_categories_widget > ul li ul ,.widget_wpcategorieswidget > ul li ul {padding-left: 15px;} </style> <link rel='stylesheet' id='home-css-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/styles/styles.pure.css' type='text/css' media='all' /> <link rel='stylesheet' id='foundation-css-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/foundation-sites/dist/css/foundation.min.css' type='text/css' media='all' /> <link rel='stylesheet' id='site-icons-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/foundation-icons/foundation-icons.css' type='text/css' media='all' /> <link rel='stylesheet' id='site-fonts-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/fonts/fonts.css' type='text/css' media='all' /> <link rel='stylesheet' id='site-redesign-fonts-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/fonts/bitly-displaay.css' type='text/css' media='all' /> <link rel='stylesheet' id='site-css-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/styles/style.css' type='text/css' media='all' /> <link rel='stylesheet' id='site-scss-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/dist/main.min.css' type='text/css' media='all' /> <link rel='stylesheet' id='bitly-css-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/styles/custom.css' type='text/css' media='all' /> <script type="text/javascript" src="https://s17233.pcdn.co/blog/wp-content/plugins/jquery-updater/js/jquery-3.7.1.min.js" id="jquery-core-js"></script> <script type="text/javascript" id="jquery-core-js-after"> /* <![CDATA[ */ jQuery(document).ready(function($){ jQuery('li.cat-item:has(ul.children)').addClass('cat-have-child'); jQuery('.cat-have-child').removeClass('open-m-menu');jQuery('li.cat-have-child > a').click(function(){window.location.href=jQuery(this).attr('href');return false;});jQuery('li.cat-have-child').click(function(){ var li_parentdiv = jQuery(this).parent().parent().parent().attr('class'); if(jQuery(this).hasClass('open-m-menu')){jQuery('.cat-have-child').removeClass('open-m-menu');}else{jQuery('.cat-have-child').removeClass('open-m-menu');jQuery(this).addClass('open-m-menu');}});}); /* ]]> */ </script> <script type="text/javascript" src="https://s17233.pcdn.co/blog/wp-content/plugins/jquery-updater/js/jquery-migrate-3.5.2.min.js" id="jquery-migrate-js"></script> <style type="text/css" id="wp-custom-css"> .single .blog-related .grid-x > .cell:nth-child(n+4) { display:none!important } .error404 .inner-content { padding-bottom: 32px; } .error404 .search { display: none; } @media(max-width: 640px) { .signup-cta div.hbspt-form form.hs-form .hs-submit .actions:after { left: 115px; } } .entry-content p a, .entry-content li a { text-decoration:underline } .entry-content p a.btn, .entry-content p a.button { text-decoration:none } @media all and (min-width:1024px){ .top-bar .branding img { margin-left: 0!important; } } .submenu a, .submenu.menu .active a { font-family: "ProximaNova Medium","Helvetica Neue",Helvetica,Arial,sans-serif; } .submenu a .menu-item-description, .submenu.menu .active a .menu-item-description { font-family: "ProximaNova Regular","Helvetica Neue",Helvetica,Arial,sans-serif; } .search-form .quote-link { display:none!important } #slickshare-list {display:none} .single .featured-resources.blog-related .inner-content > .cell:nth-child(5), .single .featured-resources.blog-related .inner-content > .cell:nth-child(6) { display:none!important } #menu-item-4143 svg { width: 24px; height: 24px; } .page .fsBody .fsForm .fsSubmit input.fsSubmitButton[disabled] { background-color: #666!important; cursor:auto; } .single .fsBody .fsForm .fsSubmit input.fsSubmitButton[disabled] { background-color: #666!important; cursor:auto; } .archive .fsBody .fsForm .fsSubmit input.fsSubmitButton[disabled] { background-color: #666!important; cursor:auto; } .postid-4735 .responsive-table {} .postid-4735 .responsive-table td { padding-left: 0; line-height: normal; padding-bottom: 30px; background-color: white; vertical-align:top; padding-right: 20px; } @media all and (max-width:1023px){ .postid-4735 .responsive-table td { display:block; width:100%; } .postid-4735 .responsive-table td img { max-width:300px } } .post-content-inner li img { margin-top:15px } .toc-sidebar__link { text-decoration: none !important; } .entry-content pre { background: #eee; border: 1px solid #cecece; padding: 10px; } .wp-block-preformatted { white-space: pre-wrap; } </style>  <meta name="google-site-verification" content="VxdtAjqaA6XhwRJO86fcIZtRDqJAzUqlgS8AwZHmd3o" />  <script class="optanon-category-C0002">(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MWZVBR2');</script>  <link rel='stylesheet' id='bitly-menu-css' href='https://docrdsfx76ssb.cloudfront.net/wp-content/themes/JointsWP-CSS-master/assets/dist/main.min.css?v=1.1.2' type='text/css' media='all' /> <style> @media all and (max-width:767px){ body #sidemenu:after {bottom:0;} body #sidemenu .menu-item:nth-child(1) {bottom: 75px;} body #sidemenu .menu-item:nth-child(2) {bottom: 20px;} } .announcements p { margin: 0; } .announcements { color: white; background-color: #35363A; padding: 10px 0; } .nav-wrap-mobile { position: fixed; bottom: 0; } </style>   </head> <body class="post-template-default single single-post postid-6932 single-format-standard page-redesign page-qsr-customer-feedback-management"> <a class="show-for-sr" href="#content">Skip Navigation</a> <div class="off-canvas-wrapper"> <div class="off-canvas position-right" id="off-canvas" data-off-canvas> <div class="top-bar" id="top-bar-menu-off-canvas"> <div class="top-bar-left formobile"> <div class="branding"><a href="https://bitly.com/blog"><img src="https://s17233.pcdn.co/blog/wp-content/uploads/2021/08/bitly_logo.svg" class="" alt="Bitly | Blog" width="100" height="50"></a></div> </div> <div class="top-bar-right formobile"> <ul class="menu"> <li><button class="menu-icon" type="button" data-toggle="off-canvas"></button></li>  </ul> </div> </div> <ul id="offcanvas-nav" class="vertical menu accordion-menu" data-accordion-menu data-multi-open="false"><li id="menu-item-4700" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4700"><a href="#">Products</a> <ul class="vertical menu"> <li id="menu-item-4701" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4701"><a href="/pages/products/url-shortener" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/short-link.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">URL Shortener</span><span class="menu-item-description">Customize, share, and track links</span></a></li> <li id="menu-item-4702" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4702"><a href="/pages/products/qr-codes" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/qr-code.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">QR Codes</span><span class="menu-item-description">Dynamic solutions to fit every business need</span></a></li> <li id="menu-item-4703" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4703"><a href="/pages/products/link-in-bio" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/link-in-bio.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">Link-in-bio</span><span class="menu-item-description">Curate and track links for social media profiles</span></a></li> <li id="menu-item-6530" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6530"><a href="/pages/products/analytics" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/analytics.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">Analytics</span><span class="menu-item-description">A central place to track and analyze the performance of all short links and QR Codes</span></a></li> <li id="menu-item-6588" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6588"><a href="/pages/products/2d-barcode" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="24" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/2dbarcodes.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">2D Barcodes</span><span class="menu-item-description">Add a Global Trade Item Number (GTIN) to QR Codes designed for packaging</span></a></li> </ul> </li> <li id="menu-item-6670" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-6670"><a href="#">Solutions</a> <ul class="vertical menu"> <li id="menu-item-6671" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6671"><a href="/pages/solutions/retail">Retail<span class="menu-item-description">Enhance customer engagement</span></a></li> <li id="menu-item-6672" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6672"><a href="/pages/solutions/consumer-packaged-goods">Consumer Packaged Goods<span class="menu-item-description">Connect directly with consumers</span></a></li> <li id="menu-item-6673" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6673"><a href="/pages/solutions/media">Media & Entertainment<span class="menu-item-description">Create interactive experiences</span></a></li> <li id="menu-item-6674" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6674"><a href="/pages/solutions/technology">Tech Software & Hardware<span class="menu-item-description">Improve product education</span></a></li> <li id="menu-item-6675" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6675"><a href="/pages/solutions/hospitality">Hospitality<span class="menu-item-description">Streamline guest services</span></a></li> <li id="menu-item-6702" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6702"><a href="/pages/solutions/healthcare">Healthcare<span class="menu-item-description">Simplify patient communication</span></a></li> <li id="menu-item-6703" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6703"><a href="/pages/solutions/insurance">Insurance<span class="menu-item-description">Enhance claims management</span></a></li> </ul> </li> <li id="menu-item-4690" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4690"><a href="/pages/pricing">Pricing</a></li> <li id="menu-item-4691" class="resources-menu dropdown-links-columns menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4691"><a href="/pages/resources">Resources</a> <ul class="vertical menu"> <li id="menu-item-4694" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4694"><a href="https://dev.bitly.com/">Developers<span class="menu-item-description">API documentation and resources</span></a></li> <li id="menu-item-6610" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6610"><a href="https://bitly.com/pages/marketplace">Apps and Integrations<span class="menu-item-description">Connect Bitly with existing tools and discover new ones</span></a></li> <li id="menu-item-4692" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4692"><a href="/blog/">Blog<span class="menu-item-description">Tips, best practices and more</span></a></li> <li id="menu-item-4693" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4693"><a href="/pages/resources">Resource Library<span class="menu-item-description">Ebooks and webinars</span></a></li> <li id="menu-item-4695" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4695"><a href="https://support.bitly.com/hc/en-us">Support<span class="menu-item-description">FAQs and help articles</span></a></li> <li id="menu-item-5075" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5075"><a href="https://bitly.com/pages/trust">Trust Center<span class="menu-item-description">Policies, resources and tools to keep you safe</span></a></li> </ul> </li> </ul><div class="nav-wrap-mobile"><ul id="sidemenu-mobile" class="vertical menu accordion-menu"><li id="menu-item-3348" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3348"><a href="https://bitly.com/a/sign_in">Log in</a></li> <li id="menu-item-3349" class="blue menu-item menu-item-type-custom menu-item-object-custom menu-item-3349"><a href="/pages/pricing">Sign up Free</a></li> <li id="menu-item-3350" class="button menu-item menu-item-type-custom menu-item-object-custom menu-item-3350"><a href="/pages/landing/discover-enterprise">Get a Quote</a></li> </ul></div> </div> <div class="off-canvas-content" data-off-canvas-content> <header class="header" role="banner"> <div class="grid-container"> <div class="top-bar" id="top-bar-menu"> <div class="top-bar-left float-left branding"> <a href="https://bitly.com"> <img src="https://s17233.pcdn.co/blog/wp-content/uploads/2021/08/bitly_logo.svg" class="" alt="Bitly | Blog Logo" width="100" height="50"> </a> <div class="show-for-small hide-for-large"> <button class="menu-icon" type="button" data-toggle="mobile-menu">Menu</button> </div> </div> <div class="top-bar-right show-for-large"> <div class="nav-wrap"><ul id="main-nav" class="medium-horizontal menu" data-responsive-menu="accordion medium-dropdown"><li id="menu-item-4669" class="why-menu menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4669"><a href="#">Products</a> <ul class="menu"> <li id="menu-item-4670" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4670"><a href="/pages/products/url-shortener" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/short-link.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">URL Shortener</span><span class="menu-item-description">Customize, share, and track links</span></a></li> <li id="menu-item-4671" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4671"><a href="/pages/products/qr-codes" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/qr-code.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">QR Codes</span><span class="menu-item-description">Dynamic solutions to fit every business need</span></a></li> <li id="menu-item-4672" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4672"><a href="/pages/products/link-in-bio" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/link-in-bio.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">Link-in-bio</span><span class="menu-item-description">Curate and track links for social media profiles</span></a></li> <li id="menu-item-6528" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6528"><a href="/pages/products/analytics" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="26" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/analytics.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">Analytics</span><span class="menu-item-description">A central place to track and analyze the performance of all short links and QR Codes</span></a></li> <li id="menu-item-6586" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6586"><a href="/pages/products/2d-barcode" class="menu-image-title-after menu-image-not-hovered"><img width="24" height="24" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/01/2dbarcodes.svg" class="menu-image menu-image-title-after" alt="" decoding="async" /><span class="menu-image-title-after menu-image-title">2D Barcodes</span><span class="menu-item-description">Add a Global Trade Item Number (GTIN) to QR Codes designed for packaging</span></a></li> </ul> </li> <li id="menu-item-6664" class="resources-menu dropdown-links-columns menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-6664"><a href="#">Solutions</a> <ul class="menu"> <li id="menu-item-6665" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6665"><a href="/pages/solutions/retail">Retail<span class="menu-item-description">Enhance customer engagement</span></a></li> <li id="menu-item-6666" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6666"><a href="/pages/solutions/consumer-packaged-goods">Consumer Packaged Goods<span class="menu-item-description">Connect directly with consumers</span></a></li> <li id="menu-item-6667" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6667"><a href="/pages/solutions/media">Media & Entertainment<span class="menu-item-description">Create interactive experiences</span></a></li> <li id="menu-item-6668" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6668"><a href="/pages/solutions/technology">Tech Software & Hardware<span class="menu-item-description">Improve product education</span></a></li> <li id="menu-item-6669" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6669"><a href="/pages/solutions/hospitality">Hospitality<span class="menu-item-description">Streamline guest services</span></a></li> <li id="menu-item-6705" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6705"><a href="/pages/solutions/healthcare">Healthcare<span class="menu-item-description">Simplify patient communication</span></a></li> <li id="menu-item-6704" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6704"><a href="/pages/solutions/insurance">Insurance<span class="menu-item-description">Enhance claims management</span></a></li> </ul> </li> <li id="menu-item-4663" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4663"><a href="/pages/pricing">Pricing</a></li> <li id="menu-item-4664" class="resources-menu dropdown-links-columns menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4664"><a href="/pages/resources">Resources</a> <ul class="menu"> <li id="menu-item-4667" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4667"><a href="https://dev.bitly.com/">Developers<span class="menu-item-description">API documentation and resources</span></a></li> <li id="menu-item-6611" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-6611"><a href="https://bitly.com/pages/marketplace">Apps and Integrations<span class="menu-item-description">Connect Bitly with existing tools and discover new ones</span></a></li> <li id="menu-item-4666" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4666"><a href="/pages/resources">Resource Library<span class="menu-item-description">Ebooks and webinars</span></a></li> <li id="menu-item-4665" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4665"><a href="/blog/">Blog<span class="menu-item-description">Tips, best practices and more</span></a></li> <li id="menu-item-5073" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5073"><a href="https://bitly.com/pages/trust">Trust Center<span class="menu-item-description">Policies, resources and tools to keep you safe</span></a></li> <li id="menu-item-4668" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4668"><a href="https://support.bitly.com/hc/en-us">Support<span class="menu-item-description">FAQs and help articles</span></a></li> </ul> </li> </ul><ul id="sidemenu" class="medium-horizontal menu"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3348"><a href="https://bitly.com/a/sign_in">Log in</a></li> <li class="blue menu-item menu-item-type-custom menu-item-object-custom menu-item-3349"><a href="/pages/pricing">Sign up Free</a></li> <li class="button menu-item menu-item-type-custom menu-item-object-custom menu-item-3350"><a href="/pages/landing/discover-enterprise">Get a Quote</a></li> </ul></div> </div> <div class="top-bar-right float-right show-for-small hide-for-large"> <ul class="menu"> <li><button class="menu-icon" type="button" data-toggle="off-canvas" style="color:transparent;">Menu</button></li> </ul> </div> </div> </div> </header>  <div class="blog-nav-wrap" data-sticky-container> <div class="blog-navigation sticky" data-sticky data-options="marginTop:0;" data-sticky-on="small" data-check-every="0" data-top-anchor="84"> <div class="grid-container"> <div id="nav_menu-3" class="widget-odd widget-first widget-1 hide-for-large mobile-menu widget widget_nav_menu"><div class="menu-blog-navigation-mobile-container"><ul id="menu-blog-navigation-mobile" class="menu"><li id="menu-item-5108" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-5108"><a href="/blog/">Latest Articles</a> <ul class="sub-menu"> <li id="menu-item-3671" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-3671"><a href="https://bitly.com/blog/category/digital-marketing/">Digital Marketing</a></li> <li id="menu-item-3673" class="menu-item menu-item-type-taxonomy menu-item-object-category current-post-ancestor current-menu-parent current-post-parent menu-item-3673"><a href="https://bitly.com/blog/category/customer-experience/">Customer Experience</a></li> <li id="menu-item-3672" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-3672"><a href="https://bitly.com/blog/category/branding/">Branding</a></li> </ul> </li> </ul></div></div><div id="nav_menu-2" class="widget-even widget-2 show-for-large widget widget_nav_menu"><div class="menu-blog-navigation-container"><ul id="menu-blog-navigation" class="menu"><li id="menu-item-5107" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5107"><a href="/blog/">Latest Articles</a></li> <li id="menu-item-3640" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-3640"><a href="https://bitly.com/blog/category/digital-marketing/">Digital Marketing</a></li> <li id="menu-item-3647" class="menu-item menu-item-type-taxonomy menu-item-object-category current-post-ancestor current-menu-parent current-post-parent menu-item-3647"><a href="https://bitly.com/blog/category/customer-experience/">Customer Experience</a></li> <li id="menu-item-3639" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-3639"><a href="https://bitly.com/blog/category/branding/">Branding</a></li> </ul></div></div><div id="search-3" class="widget-odd widget-last widget-3 widget widget_search"><div class="search-wrap"> <div class="search-form__toggle" data-js="toggle-form"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="search"> <path id="Vector" d="M21.5308 20.4693L16.8368 15.7762C18.1973 14.1428 18.8757 12.0478 18.7309 9.92691C18.5861 7.80604 17.6293 5.82265 16.0593 4.38932C14.4894 2.95599 12.4274 2.18308 10.3021 2.23138C8.17687 2.27968 6.15205 3.14547 4.64888 4.64864C3.14571 6.15181 2.27993 8.17663 2.23163 10.3019C2.18333 12.4271 2.95623 14.4892 4.38956 16.0591C5.82289 17.629 7.80629 18.5859 9.92715 18.7307C12.048 18.8755 14.1431 18.1971 15.7765 16.8365L20.4696 21.5306C20.5393 21.6003 20.622 21.6556 20.713 21.6933C20.8041 21.731 20.9017 21.7504 21.0002 21.7504C21.0988 21.7504 21.1963 21.731 21.2874 21.6933C21.3784 21.6556 21.4612 21.6003 21.5308 21.5306C21.6005 21.4609 21.6558 21.3782 21.6935 21.2871C21.7312 21.1961 21.7506 21.0985 21.7506 21C21.7506 20.9014 21.7312 20.8038 21.6935 20.7128C21.6558 20.6218 21.6005 20.539 21.5308 20.4693ZM3.75021 10.5C3.75021 9.16495 4.14609 7.8599 4.88779 6.74987C5.62949 5.63984 6.6837 4.77467 7.9171 4.26378C9.1505 3.75289 10.5077 3.61922 11.8171 3.87967C13.1264 4.14012 14.3292 4.78299 15.2732 5.727C16.2172 6.671 16.8601 7.87374 17.1205 9.18311C17.381 10.4925 17.2473 11.8497 16.7364 13.0831C16.2255 14.3165 15.3603 15.3707 14.2503 16.1124C13.1403 16.8541 11.8352 17.25 10.5002 17.25C8.71061 17.248 6.99488 16.5362 5.72944 15.2707C4.46399 14.0053 3.7522 12.2896 3.75021 10.5Z" fill="#031F39"/> </g> </svg> </div> <form role="search" method="get" class="search-form" action="https://bitly.com/blog/"> <div class="search-form__container"> <a href="https://bitly.is/TopNav-Button" class="quote-link show-for-large">Get a quote</a> <label> <span class="search-form__label">Search the blog</span> <div class="search-form__flex"> <div class="search-form__input-wrapper"> <input type="search" class="search-form__input" placeholder="What topic are you searching for?" value="" name="s" title="Search for:" /> <button aria-label="Submit Search Form" class="search-form__enter-icon" data-js="submit-form"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="arrow-elbow-down-right"> <path id="Vector" d="M20.7806 17.0306L16.2806 21.5306C16.1399 21.6714 15.949 21.7504 15.75 21.7504C15.551 21.7504 15.3601 21.6714 15.2194 21.5306C15.0786 21.3899 14.9996 21.199 14.9996 21C14.9996 20.801 15.0786 20.6101 15.2194 20.4694L18.4397 17.25H6.75C6.55109 17.25 6.36032 17.171 6.21967 17.0303C6.07902 16.8897 6 16.6989 6 16.5V3C6 2.80109 6.07902 2.61032 6.21967 2.46967C6.36032 2.32902 6.55109 2.25 6.75 2.25C6.94891 2.25 7.13968 2.32902 7.28033 2.46967C7.42098 2.61032 7.5 2.80109 7.5 3V15.75H18.4397L15.2194 12.5306C15.0786 12.3899 14.9996 12.199 14.9996 12C14.9996 11.801 15.0786 11.6101 15.2194 11.4694C15.3601 11.3286 15.551 11.2496 15.75 11.2496C15.949 11.2496 16.1399 11.3286 16.2806 11.4694L20.7806 15.9694C20.8504 16.039 20.9057 16.1217 20.9434 16.2128C20.9812 16.3038 21.0006 16.4014 21.0006 16.5C21.0006 16.5986 20.9812 16.6962 20.9434 16.7872C20.9057 16.8783 20.8504 16.961 20.7806 17.0306Z" fill="#031F39"/> </g> </svg> </button> <button aria-label="Clear input" class="search-form__close in-input" data-js="clear-search"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="close"> <path id="Vector" d="M19.281 18.2194C19.3507 18.2891 19.406 18.3718 19.4437 18.4629C19.4814 18.5539 19.5008 18.6515 19.5008 18.7501C19.5008 18.8486 19.4814 18.9462 19.4437 19.0372C19.406 19.1283 19.3507 19.211 19.281 19.2807C19.2114 19.3504 19.1286 19.4056 19.0376 19.4433C18.9465 19.4811 18.849 19.5005 18.7504 19.5005C18.6519 19.5005 18.5543 19.4811 18.4632 19.4433C18.3722 19.4056 18.2895 19.3504 18.2198 19.2807L12.0004 13.0604L5.78104 19.2807C5.64031 19.4214 5.44944 19.5005 5.25042 19.5005C5.05139 19.5005 4.86052 19.4214 4.71979 19.2807C4.57906 19.1399 4.5 18.9491 4.5 18.7501C4.5 18.551 4.57906 18.3602 4.71979 18.2194L10.9401 12.0001L4.71979 5.78068C4.57906 5.63995 4.5 5.44907 4.5 5.25005C4.5 5.05103 4.57906 4.86016 4.71979 4.71943C4.86052 4.5787 5.05139 4.49963 5.25042 4.49963C5.44944 4.49963 5.64031 4.5787 5.78104 4.71943L12.0004 10.9397L18.2198 4.71943C18.3605 4.5787 18.5514 4.49963 18.7504 4.49963C18.9494 4.49963 19.1403 4.5787 19.281 4.71943C19.4218 4.86016 19.5008 5.05103 19.5008 5.25005C19.5008 5.44907 19.4218 5.63995 19.281 5.78068L13.0607 12.0001L19.281 18.2194Z" fill="#031F39"/> </g> </svg> </button> </div> <button aria-label="Clear input" class="search-form__close mobile-only" data-js="toggle-form"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="close"> <path id="Vector" d="M19.281 18.2194C19.3507 18.2891 19.406 18.3718 19.4437 18.4629C19.4814 18.5539 19.5008 18.6515 19.5008 18.7501C19.5008 18.8486 19.4814 18.9462 19.4437 19.0372C19.406 19.1283 19.3507 19.211 19.281 19.2807C19.2114 19.3504 19.1286 19.4056 19.0376 19.4433C18.9465 19.4811 18.849 19.5005 18.7504 19.5005C18.6519 19.5005 18.5543 19.4811 18.4632 19.4433C18.3722 19.4056 18.2895 19.3504 18.2198 19.2807L12.0004 13.0604L5.78104 19.2807C5.64031 19.4214 5.44944 19.5005 5.25042 19.5005C5.05139 19.5005 4.86052 19.4214 4.71979 19.2807C4.57906 19.1399 4.5 18.9491 4.5 18.7501C4.5 18.551 4.57906 18.3602 4.71979 18.2194L10.9401 12.0001L4.71979 5.78068C4.57906 5.63995 4.5 5.44907 4.5 5.25005C4.5 5.05103 4.57906 4.86016 4.71979 4.71943C4.86052 4.5787 5.05139 4.49963 5.25042 4.49963C5.44944 4.49963 5.64031 4.5787 5.78104 4.71943L12.0004 10.9397L18.2198 4.71943C18.3605 4.5787 18.5514 4.49963 18.7504 4.49963C18.9494 4.49963 19.1403 4.5787 19.281 4.71943C19.4218 4.86016 19.5008 5.05103 19.5008 5.25005C19.5008 5.44907 19.4218 5.63995 19.281 5.78068L13.0607 12.0001L19.281 18.2194Z" fill="#031F39"/> </g> </svg> </button> </div> </label> <input type="submit" class="search-submit button show-for-sr" value="Search" /> <input type="hidden" name="post_type" value="post" class="hide"> </div> </form> </div></div> </div> </div> </div> <div class="content redesign-2024"> <div class="inner-content"> <main class="main" role="main"> <div class="article-wrap Split"> <article id="post-6932" class="post-6932 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience" role="article" itemscope itemtype="http://schema.org/BlogPosting"> <header class="article-header"> <div class="grid-container post-split"> <div class="inner-content grid-x grid-margin-x grid-padding-x align-center"> <div class="cell large-6"> <div class="preheading2 category-tag"> Customer Experience </div> <h1 class="h0 entry-title single-title" itemprop="headline">Best Practices for QSR Customer Feedback Management</h1> <div class="post-meta"> <p class="p0"> <span class="post-date">May 26, 2024</span> </p> <p class="p0"> <svg width="8" height="8" viewBox="0 0 8 8" fill="none" xmlns="http://www.w3.org/2000/svg"> <circle cx="4" cy="4" r="4" fill="#6C6965"/> </svg> <span id="time"></span> min read </p> </div> </div> <div class="cell large-6"> <div class="post-hero"><img width="2208" height="1472" src="https://s17233.pcdn.co/blog/wp-content/uploads/2019/09/Marketing_5-brand-strat_Linkedin_0923.png" class="attachment-full size-full wp-post-image" alt="" decoding="async" fetchpriority="high" /></div> </div> </div> </div> </header>  <section class="entry-content" itemprop="text"> <div class="grid-container post-content-inner"> <div class="inner-content grid-x grid-margin-x grid-padding-x align-center"> <div id="blog-content" class="cell large-8 small-order-2 large-order-1"> <p>Customer feedback has always been essential for quick-service restaurants (QSRs), though it鈥檚 never been as widely visible as it is today. Just a handful of bad comments across multiple sites can have a devastating impact on a QSR鈥檚 customer retention and revenue. </p> <p>Gathering and managing customer feedback is time-consuming, but the rewards are worth it. The better you understand your target demographic, the easier it is to work with them and head off negative feedback. </p> <p>Let鈥檚 look at why customer feedback matters, effective feedback tools, and how to manage your collection strategies. </p> <h2 class="wp-block-heading" id="why-customer-feedback-matters-for-qsrs"><strong>Why </strong><strong>customer feedback</strong><strong> matters for </strong><strong>QSRs</strong><strong> </strong></h2> <p>Customer feedback is a symbol of your restaurant鈥檚 overall performance. Brand reputation is formed and reinforced at the local level, so poor feedback at an individual establishment can sour a customer鈥檚 impression before they even look at the menu. That鈥檚 why QSR location-based engagement is so important.</p> <p>Customer feedback has led to sweeping changes in the QSR industry. For example, chains like Subway and Chipotle realized customers wanted fast and easy healthy options. So, they shook up the market by offering fresher choices than their fast-food competitors. </p> <p>In addition, customer feedback has led to the rise in mobile apps, customization options, sustainability efforts, and even fun new marketing ideas for QSRs. </p> <h2 class="wp-block-heading" id="types-of-customer-feedback-brands-might-receive"><strong>Types of </strong><strong>customer feedback</strong><strong> brands might receive</strong></h2> <p>As a QSR owner, you can collect feedback in multiple ways, depending on how your customers prefer to express themselves. Here are a few common types of feedback that you might receive and how they impact your brand.</p> <ul class="wp-block-list"> <li><strong>Online reviews: </strong>Sites like Yelp and Google encourage customers to rate and discuss their QSR experiences. New and returning customers alike may use these reviews as a gauge before making decisions on where to eat. <br><br></li> <li><strong>Customer surveys:</strong> Whether conducted over the phone, online, or via a physical card, customers participate in surveys to share their thoughts directly with the company. While surveys may not start off being public, a lackluster response (or no response at all) can trigger a more public callout. <br><br></li> <li><strong>Social media comments:</strong> People often use social media as a direct line to a company鈥檚 customer service department. Instead of writing an email, which may or may not be addressed promptly, they try social media for a more timely response. These comments may not be quite as visible as online reviews, though there鈥檚 always the potential for feedback to go viral. <br><br></li> <li><strong>Direct comments: </strong>Whether before, during, or after the meal, direct comments often reveal the customer鈥檚 first impressions. Direct comments can be as valuable as online reviews, so it鈥檚 important to give them their due.<br><br></li> <li><strong>Focus groups:</strong> QSRs with multiple branches may also use focus groups to gather feedback. You can discuss what participants like about the QSR and what kinds of changes they鈥檇 like to see. You may even inspire a brainstorming session that leads to significant operational changes. </li> </ul> <p>As you gather feedback from different sources, consider both the positive and the negative responses. Both feedback sets tell a story about how your customers perceive the restaurant, and <a href="https://www.restolabs.com/blog/online-reviews-restaurant-industry" target="_blank" rel="noreferrer noopener">both can affect your revenue and reputation</a>. </p> <section class="feed-ad-blog color-" > <div class="card "> <div class="grid-container "> <div class="inner-content grid-x grid-margin-x grid-padding-x align-middle"> <div class="cell large-12"> <div class="content-padding"> <h3>Boost your marketing game with Bitly!</h3> <p>Get started with custom short links, QR Codes, and landing pages. </p> <p><a href="https://bitly.com/pages/pricing" class="button button-primary" id="boost_your_marketing_game_with_bitly_blue">Try now</a></p> </div> </div> </div> </div> </div> </section> <h2 class="wp-block-heading" id="how-to-collect-qsr-customer-feedback"><strong>How to collect </strong><strong>QSR customer feedback</strong></h2> <p>Collecting QSR customer feedback is an exercise in versatility. You have to inspire customers so they take the time to respond, and you may need to switch up your tactics if their tastes change. Here are a few suggestions for how to collect data, identify trends, and create action items. </p> <h3 class="wp-block-heading" id="h-use-digital-feedback-tools-nbsp"><strong>Use digital feedback tools </strong></h3> <p>You can integrate digital feedback tools to streamline the review process and make it simple for customers to respond.</p> <p>Use Bitly鈥檚 short links and <a href="https://bitly.com/pages/products/qr-code-generator">QR Codes</a> to provide easy access to feedback forms and increase the number of responses you get. For example, you might print a Dynamic QR Code on every receipt for customers to scan and share feedback. Or you could add branded short links to your marketing materials that link to a general survey.聽</p> <p>With both tools, you can update the survey as needed, accounting for anything from updated menu items to new ordering processes. </p> <h3 class="wp-block-heading" id="h-implement-in-store-feedback-kiosks"><strong>Implement in-store feedback </strong><strong>kiosks</strong></h3> <p>Interactive in-store feedback kiosks are a convenient way for customers to share their experiences at the QSR. </p> <p>These digital platforms鈥攄efined as in-store standalone devices鈥攑rovide an engaging, private way for customers to share feedback. The responses also help decision-makers measure satisfaction and implement strategic improvement strategies. </p> <p>Kiosk feedback is a real-time measure of a customer鈥檚 impressions. While these initial reactions may change over time, it鈥檚 essential to understand how they first perceive everything from the layout to the menu to the service. Kiosks also send a message to all customers that their feedback matters鈥攅ven if they never use them. </p> <h3 class="wp-block-heading" id="h-conduct-follow-up-surveys-via-email"><strong>Conduct follow-up surveys via email</strong></h3> <p>Follow-up email surveys can generate more detailed reviews of your QSR. Unlike kiosks, which may only ask a few quick questions, an email survey prompts the customer to reflect on what they liked and what they would change. </p> <p>Your survey success relies on both timing and personalization. As a general rule, the best time to distribute customer satisfaction surveys is, surprisingly, <a href="https://surveysparrow.com/blog/best-time-to-send-a-survey/" target="_blank" rel="noreferrer noopener">on a weekday evening</a>, likely because people have email fatigue by the time they reach the weekend.  </p> <p>You should also personalize the emails whenever possible, going beyond just using the customer鈥檚 name. For example, the subject line might reference the date of the customer interaction. Or you might offer additional loyalty program incentives in exchange for a survey completion based on the customer鈥檚 current status. </p> <h2 class="wp-block-heading" id="best-practices-for-professionally-managing-qsr-customer-feedback"><strong>Best practices for professionally managing </strong><strong>QSR customer feedback</strong><strong> </strong></h2> <p>QSR customer feedback isn鈥檛 always easy to keep track of. Worse, customers may say one thing and mean another. Regardless of the logistical and practical concerns, you should implement a few quality controls to manage it all. </p> <h3 class="wp-block-heading" id="h-respond-to-feedback-asap"><strong>Respond to feedback ASAP</strong></h3> <p>Feedback in the restaurant business is often fueled by strong emotions, but a fast response can calm tempers. On the other hand, if you ignore feedback for too long, the frustration is likely to grow. </p> <p>A swift step-in shows customers that you take their feedback and experiences seriously. For online complaints on public forums, fast responses also show other customers that you care about your patrons. </p> <p>To ensure a fast response, you can implement advanced notification systems. For example, social media monitoring tools notify you when a customer mentions your brand. So you can immediately thank the person for sharing their positive experience, apologize for a negative experience, or do damage control if a review is unwarranted.</p> <h3 class="wp-block-heading" id="h-personalize-your-responses-nbsp"><strong>Personalize your responses </strong></h3> <p>Whether you鈥檙e responding via email, SMS, social media, or chat, a personalized response tells a customer their feedback is valuable. For example, if a customer complains about the lack of vegetarian meals on the menu, you might respond with upcoming menu changes that might tempt them to come back. </p> <p>To better cope with more complex customer feedback, you can develop several personalized templates and adapt them as needed. For instance, if a person sends in a lengthy complaint, you might send an email that addresses their concerns and highlights the steps you鈥檒l take to investigate and resolve the matter. </p> <h3 class="wp-block-heading" id="h-train-your-staff-to-handle-feedback-nbsp"><strong>Train your staff to handle feedback </strong></h3> <p>Teaching your staff how to show respect and empathy to each and every customer can go a long way toward improving customer feedback and reducing the impact of negative reviews. While every customer may have their own expectations, the vast majority will appreciate the effort.    </p> <p>For example, you might instruct your staff to always make eye contact when receiving feedback and express genuine concern. Or you might give them the authority to offer tokens of apology at their discretion. </p> <p>Empowering your staff conveys a sense of empathy and respect to the customer. When an employee tries to pass a complaint on to someone else, the customer may feel like they鈥檙e not taken seriously.</p> <h3 class="wp-block-heading" id="h-use-feedback-to-improve-continuously"><strong>Use feedback to improve continuously</strong></h3> <p>While individual feedback is important in the restaurant industry, it鈥檚 equally vital to watch out for and address recurring patterns and themes. So, if there are constant complaints about wait times or dirty restrooms, these should become priority action items.</p> <p>It鈥檚 always a good idea to bring in your team members to brainstorm on how to refine the customer experience. They鈥檙e the ones on the front lines, so they鈥檒l likely have insights into ways you can reduce customer frustration, improve retention, and boost staff morale. </p> <h3 class="wp-block-heading" id="h-use-the-right-technology-for-feedback-analysis-nbsp"><strong>Use the right technology for feedback analysis </strong></h3> <p>Today鈥檚 <a href="https://www.forbes.com/sites/neilsahota/2024/03/05/ai-in-the-fast-lane-revolutionizing-fast-food-through-technology/?sh=fda6a46f3b77" target="_blank" rel="noreferrer noopener">data analytics and AI tools can sift through feedback</a> to assess customer sentiment, identify trends, and predict customer behavior. The better your analytics tools, the more strategic you can be. </p> <p>Bitly鈥檚 tools track customer engagement levels, revealing the effectiveness of your feedback collection campaigns. You鈥檒l get actionable insights into who鈥檚 responding, what they have to say, and how they prefer to submit feedback. </p> <p>For example, you might generate individual QR Codes for table tents and paper receipts. Then, you can use Bitly鈥檚 analytics to see which QSR customer feedback method your customers respond to best and use that information to refine your strategies.</p> <section class="feed-ad-blog color-" > <div class="card "> <div class="grid-container "> <div class="inner-content grid-x grid-margin-x grid-padding-x align-middle"> <div class="cell large-12"> <div class="content-padding"> <h3>Boost your marketing game with Bitly!</h3> <p>Get started with custom short links, QR Codes, and landing pages. </p> <p><a href="https://bitly.com/pages/pricing" class="button button-primary" id="boost_your_marketing_game_with_bitly_blue">Try now</a></p> </div> </div> </div> </div> </div> </section> <h2 class="wp-block-heading" id="h-find-out-how-bitly-can-make-qsr-customer-feedback-management-simple"><strong>Find out how Bitly can make </strong><strong>QSR customer feedback</strong><strong> management simple</strong></h2> <p>The more you perfect your collection and management strategies, the more valuable your feedback becomes. Not only will you have a larger sample size to pull from, but you鈥檒l also show (rather than tell) your customers that you鈥檙e interested in what they think. </p> <p>If you鈥檙e looking for smarter ways to gather and analyze feedback, Bitly鈥檚 product suite can help. From short links and link tracking to QR Codes and analytics, Bitly supports the data-driven decision-making that your QSR needs to thrive. </p> <p><strong>If you鈥檙e ready to improve your customer satisfaction levels and restaurant operations,</strong><a href="https://bitly.com/pages/pricing"><strong> check out the Bitly suite today</strong></a><strong>.</strong></p> </div> <div class="cell large-4 social-share sidebar small-order-1 large-order-2"> <div class="sidebar__container"> <div class="toc-sidebar"> <section id="6932" class="toc-sidebar__container"> <h5 class="preheading2">Table of contents:</h5> <ul class="toc-sidebar__list"> <li class="toc-sidebar__item"> <a href="#why-customer-feedback-matters-for-qsrs" class="toc-sidebar__link" data-js="hash-location"> Why customer feedback matters for QSRs  </a> </li> <li class="toc-sidebar__item"> <a href="#types-of-customer-feedback-brands-might-receive" class="toc-sidebar__link" data-js="hash-location"> Types of customer feedback brands might receive </a> </li> <li class="toc-sidebar__item"> <a href="#how-to-collect-qsr-customer-feedback" class="toc-sidebar__link" data-js="hash-location"> How to collect QSR customer feedback </a> </li> <li class="toc-sidebar__item"> <a href="#best-practices-for-professionally-managing-qsr-customer-feedback" class="toc-sidebar__link" data-js="hash-location"> Best practices for professionally managing QSR customer feedback  </a> </li> <li class="toc-sidebar__item"> <a href="#h-find-out-how-bitly-can-make-qsr-customer-feedback-management-simple" class="toc-sidebar__link" data-js="hash-location"> Find out how Bitly can make QSR customer feedback management simple </a> </li> </ul> </section> </div> <div class="hide-for-small show-for-large"> <div class="social-share__inner"> <h4 class="social-share__title preheading2">Share:</h4> <div class="social-share__icons"> <a href="https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/linkedin.svg" alt="LinkedIn Logo" class="social-share-icon" /> </a> <a href="https://www.threads.net/intent/post?text=https%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/threads.svg" alt="Threads Logo" class="social-share-icon" /> </a> <a href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/X.svg" alt="X Logo" class="social-share-icon" /> </a> <a href="https://www.facebook.com/sharer/sharer.php?uhttps%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/facebook.svg" alt="Facebook Logo" class="social-share-icon" /> </a> </div> <div class="social-share__bitlink"> <span class="icon-container"> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="links"> <g id="Vector"> <path d="M15.0833 8.83333C15.5833 8.25 15.8333 7.58333 15.8333 6.91667C15.8333 6.16667 15.5833 5.5 15 5C14 4 12.1667 4 11.1667 5L9.33333 6.83333C9 7.16667 8.5 7.16667 8.16667 6.83333C7.83333 6.5 7.83333 6 8.16667 5.66667L10 3.75C10.8333 3 12 2.5 13.1667 2.5C14.3333 2.5 15.4167 3 16.25 3.75C17.0833 4.58333 17.5 5.75 17.5 6.91667C17.5 8.08333 17.0833 9.16667 16.25 10L14.4167 11.8333C14.25 12 14 12.0833 13.8333 12.0833C13.6667 12.0833 13.4167 12 13.25 11.8333C12.9167 11.5 12.9167 11 13.25 10.6667L15.0833 8.83333Z" fill="#031F39"/> <path d="M3.75 10L5.58333 8.16667C5.91667 7.83333 6.41667 7.83333 6.75 8.16667C7.08333 8.5 7.08333 9 6.75 9.33333L4.91667 11.25C4.41667 11.75 4.08333 12.4167 4.08333 13.1667C4.08333 13.9167 4.33333 14.5833 4.91667 15.0833C6 16.1667 7.66667 16.1667 8.75 15.0833L10.5833 13.25C10.9167 12.9167 11.4167 12.9167 11.75 13.25C12.0833 13.5833 12.0833 14.0833 11.75 14.4167L9.91667 16.25C9.08333 17.0833 7.91667 17.5 6.83333 17.5C5.75 17.5 4.58333 17.0833 3.75 16.25C2.91667 15.4167 2.5 14.3333 2.5 13.1667C2.5 11.9167 2.91667 10.8333 3.75 10Z" fill="#031F39"/> <path d="M7.75 12.25C7.91667 12.4167 8.08333 12.5 8.33333 12.5C8.58333 12.5 8.75 12.4167 8.91667 12.25L12.25 8.91667C12.5833 8.58333 12.5833 8.08333 12.25 7.75C11.9167 7.41667 11.4167 7.41667 11.0833 7.75L7.75 11.0833C7.41667 11.4167 7.41667 11.9167 7.75 12.25Z" fill="#031F39"/> </g> </g> </svg> </span> <p class="p0">bitly.is/qsr-customer-feedback-mgmt</p> <button aria-label="Copy Link" data-js="copy-bitlink" class="social-share-icon" data-clipboard-text="bitly.is/qsr-customer-feedback-mgmt"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="copy"> <path id="Vector" d="M17.25 6H3.75C3.55109 6 3.36032 6.07902 3.21967 6.21967C3.07902 6.36032 3 6.55109 3 6.75V20.25C3 20.4489 3.07902 20.6397 3.21967 20.7803C3.36032 20.921 3.55109 21 3.75 21H17.25C17.4489 21 17.6397 20.921 17.7803 20.7803C17.921 20.6397 18 20.4489 18 20.25V6.75C18 6.55109 17.921 6.36032 17.7803 6.21967C17.6397 6.07902 17.4489 6 17.25 6ZM16.5 19.5H4.5V7.5H16.5V19.5ZM21 3.75V17.25C21 17.4489 20.921 17.6397 20.7803 17.7803C20.6397 17.921 20.4489 18 20.25 18C20.0511 18 19.8603 17.921 19.7197 17.7803C19.579 17.6397 19.5 17.4489 19.5 17.25V4.5H6.75C6.55109 4.5 6.36032 4.42098 6.21967 4.28033C6.07902 4.13968 6 3.94891 6 3.75C6 3.55109 6.07902 3.36032 6.21967 3.21967C6.36032 3.07902 6.55109 3 6.75 3H20.25C20.4489 3 20.6397 3.07902 20.7803 3.21967C20.921 3.36032 21 3.55109 21 3.75Z" fill="#031F39"/> </g> </svg> </button> </div> </div> </div> </div> </div> </div> </div> </section>  <footer class="article-footer"> <div class="grid-container author-container"> <div class="inner-content grid-x grid-margin-x-off grid-padding-x"> <div class="cell large-8"> <div class="author-details"> <div class="inner-content grid-x grid-margin-x-off grid-padding-x-off align-left align-middle"> <div class="cell large-2 medium-2 author-cell"> <div class="author-image"> <a href="https://bitly.com/blog/author/luke-reynebeau/"> <img src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/03/luke.webp" alt="Picture of author Luke Reynebeau"> </a> </div> </div> <div class="cell large-auto medium-auto author-top"> <div class="author-text"> <h5 class="author-name">Luke Reynebeau </h5> <p class="author-title">Senior Director of Customer Marketing</p> </div> <div class="author-social"> <div class="social-share__icons"> <a href="" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/globe.svg" alt="Website Logo" class="social-share-icon" /> </a> <a href="" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/linkedin.svg" alt="LinkedIn Logo" class="social-share-icon" /> </a> <a href="" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/threads.svg" alt="Threads Logo" class="social-share-icon" /> </a> <a href="" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/X.svg" alt="X Logo" class="social-share-icon" /> </a> </div> </div> </div> <div class="cell large-12 author-bottom"> <div class="author-text"> <p class="author-desc">Luke is Bitly's Senior Director of Customer Marketing. Passionate about building a strong customer experience across marketing platforms and channels, his expertise is in developing customer retention and satisfaction strategies. As a leading advocate of the Bitly brand, Luke's understanding of the customer journey is evident in our continuous efforts to build customer-first products. You can connect with Luke on <a href="https://www.linkedin.com/in/lukereynebeau/">LinkedIn</a> and also find him hosting our educational webinars and virtual events. </p> </div> </div> </div> </div> </div> </div> </div> <div class="hide-for-large show-for-small"> <div class="grid-container"> <div class="social-share__inner"> <h4 class="social-share__title preheading2">Share:</h4> <div class="social-share__icons"> <a href="https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/linkedin.svg" alt="LinkedIn Logo" class="social-share-icon" /> </a> <a href="https://www.threads.net/intent/post?text=https%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/threads.svg" alt="Threads Logo" class="social-share-icon" /> </a> <a href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/X.svg" alt="X Logo" class="social-share-icon" /> </a> <a href="https://www.facebook.com/sharer/sharer.php?uhttps%3A%2F%2Fbitly.com%2Fblog%2Fqsr-customer-feedback-management%2F" target="_blank"> <img src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/icons/facebook.svg" alt="Facebook Logo" class="social-share-icon" /> </a> </div> <div class="social-share__bitlink"> <span class="icon-container"> <svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="links"> <g id="Vector"> <path d="M15.0833 8.83333C15.5833 8.25 15.8333 7.58333 15.8333 6.91667C15.8333 6.16667 15.5833 5.5 15 5C14 4 12.1667 4 11.1667 5L9.33333 6.83333C9 7.16667 8.5 7.16667 8.16667 6.83333C7.83333 6.5 7.83333 6 8.16667 5.66667L10 3.75C10.8333 3 12 2.5 13.1667 2.5C14.3333 2.5 15.4167 3 16.25 3.75C17.0833 4.58333 17.5 5.75 17.5 6.91667C17.5 8.08333 17.0833 9.16667 16.25 10L14.4167 11.8333C14.25 12 14 12.0833 13.8333 12.0833C13.6667 12.0833 13.4167 12 13.25 11.8333C12.9167 11.5 12.9167 11 13.25 10.6667L15.0833 8.83333Z" fill="#031F39"/> <path d="M3.75 10L5.58333 8.16667C5.91667 7.83333 6.41667 7.83333 6.75 8.16667C7.08333 8.5 7.08333 9 6.75 9.33333L4.91667 11.25C4.41667 11.75 4.08333 12.4167 4.08333 13.1667C4.08333 13.9167 4.33333 14.5833 4.91667 15.0833C6 16.1667 7.66667 16.1667 8.75 15.0833L10.5833 13.25C10.9167 12.9167 11.4167 12.9167 11.75 13.25C12.0833 13.5833 12.0833 14.0833 11.75 14.4167L9.91667 16.25C9.08333 17.0833 7.91667 17.5 6.83333 17.5C5.75 17.5 4.58333 17.0833 3.75 16.25C2.91667 15.4167 2.5 14.3333 2.5 13.1667C2.5 11.9167 2.91667 10.8333 3.75 10Z" fill="#031F39"/> <path d="M7.75 12.25C7.91667 12.4167 8.08333 12.5 8.33333 12.5C8.58333 12.5 8.75 12.4167 8.91667 12.25L12.25 8.91667C12.5833 8.58333 12.5833 8.08333 12.25 7.75C11.9167 7.41667 11.4167 7.41667 11.0833 7.75L7.75 11.0833C7.41667 11.4167 7.41667 11.9167 7.75 12.25Z" fill="#031F39"/> </g> </g> </svg> </span> <p class="p0">bitly.is/qsr-customer-feedback-mgmt</p> <button aria-label="Copy Link" data-js="copy-bitlink" class="social-share-icon" data-clipboard-text="bitly.is/qsr-customer-feedback-mgmt"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="copy"> <path id="Vector" d="M17.25 6H3.75C3.55109 6 3.36032 6.07902 3.21967 6.21967C3.07902 6.36032 3 6.55109 3 6.75V20.25C3 20.4489 3.07902 20.6397 3.21967 20.7803C3.36032 20.921 3.55109 21 3.75 21H17.25C17.4489 21 17.6397 20.921 17.7803 20.7803C17.921 20.6397 18 20.4489 18 20.25V6.75C18 6.55109 17.921 6.36032 17.7803 6.21967C17.6397 6.07902 17.4489 6 17.25 6ZM16.5 19.5H4.5V7.5H16.5V19.5ZM21 3.75V17.25C21 17.4489 20.921 17.6397 20.7803 17.7803C20.6397 17.921 20.4489 18 20.25 18C20.0511 18 19.8603 17.921 19.7197 17.7803C19.579 17.6397 19.5 17.4489 19.5 17.25V4.5H6.75C6.55109 4.5 6.36032 4.42098 6.21967 4.28033C6.07902 4.13968 6 3.94891 6 3.75C6 3.55109 6.07902 3.36032 6.21967 3.21967C6.36032 3.07902 6.55109 3 6.75 3H20.25C20.4489 3 20.6397 3.07902 20.7803 3.21967C20.921 3.36032 21 3.55109 21 3.75Z" fill="#031F39"/> </g> </svg> </button> </div> </div> </div> </div> <section class="blog-posts blog-related"> <div class="grid-container"> <div class="block-intro"> <h3 class="h2">Related Articles</h3><a href="/blog/" class="show-for-large btn btn-text">See all posts</a> </div> <div class="inner-content grid-x grid-margin-x large-up-3 grid-padding-y align-center blog-related-parent owl-carousel owl-theme"> <div class="cell flex-container type-webinarx"> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/connected-customer-experience/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2019/09/Marketing_branding-consistency_Twitter_0911-800x450.png" class="single-resource-image wp-post-image" alt="How to Increase Sales on Etsy" decoding="async" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/connected-customer-experience/"> What Is Connected Customer Experience, and Why Does It Matter? </a> </h4> <a href="https://bitly.com/blog/connected-customer-experience/" class="more-link">Read More</a> </div> </div> </div> </div> <div class="cell flex-container type-webinarx"> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/gamification-in-retail/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/08/hero_gamification_v1-800x450.png" class="single-resource-image wp-post-image" alt="" decoding="async" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/gamification-in-retail/"> 5 Examples of How To Use Gamification in Retail Successfully </a> </h4> <a href="https://bitly.com/blog/gamification-in-retail/" class="more-link">Read More</a> </div> </div> </div> </div> <div class="cell flex-container type-webinarx"> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/customer-engagement-trends/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/08/hero_social-media_v3-800x450.png" class="single-resource-image wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/customer-engagement-trends/"> Customer Engagement in 2024: Trends, Tips, and Best Practices </a> </h4> <a href="https://bitly.com/blog/customer-engagement-trends/" class="more-link">Read More</a> </div> </div> </div> </div> <div class="cell flex-container type-webinarx"> <div class="card"> <div class="card-image"> <a href="https://bitly.com/blog/gamification-in-cosmetics-retail/"> <img width="800" height="450" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/08/hero_gamification_v4-800x450.png" class="single-resource-image wp-post-image" alt="" decoding="async" loading="lazy" /> </a> </div> <div class="card-section"> <div class="preheading2">Customer Experience</div> <div class="innerwrap"> <h4 class="h4"> <a style="color:inherit" href="https://bitly.com/blog/gamification-in-cosmetics-retail/"> The Right Way To Use Gamification in Cosmetics Retail </a> </h4> <a href="https://bitly.com/blog/gamification-in-cosmetics-retail/" class="more-link">Read More</a> </div> </div> </div> </div> </div> </div> <p class="hide-for-large see-more"><a href="/blog/" class="btn btn-text">See more</a></p> </section> </footer>  </article>  </div> </main>  <div id="sidebar1" class="sidebar small-12 medium-4 large-4 cell" role="complementary"> </div> </div>  </div>  <section class="bottom-cta signup-cta"> </section> <img src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/09/stars-effects-2.svg" class="hide"> <section class="full-width-content text-content dark-row no-padding-bottom background-no-repeat" style="background-image:url(https://s17233.pcdn.co/blog/wp-content/uploads/2024/09/stars-effects-2.svg);background-color:#031f39"> <div class="grid-container"> <div class="inner-content grid-x grid-margin-x grid-padding-x"> <div class="cell"> <h3 class="h1" style="text-align: center; color: #ff950a;">More than a link shortener</h3> <p class="p0" style="text-align: center; font-weight: 400; text-wrap: balance; color: #fffdf8;">Knowing how your clicks and scans are performing should be as easy as making them. Track, analyze, and optimize all your connections in one place.</p> <p style="text-align: center; margin-top: 30px; margin-bottom: 30px;"><a class="btn btn-secondary btn-secondary-dark" href="https://bitly.com/pricing" data-testid="sdet-cta-bottom-button">Get started for free</a></p> <p style="text-align: center; margin: 0;"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-13162 show-for-medium" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/09/footer-img_desktop@2x.png" alt="Connections Platform dashboard" width="2401" height="945" /><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-13163 hide-for-medium" src="https://s17233.pcdn.co/blog/wp-content/uploads/2024/09/footer-img_mobile@2x.png" alt="Connection Platform Stats" width="1200" height="1500" /></p> </div> </div> </div> </section> <footer class="footer footer-redesign" role="contentinfo"> <div class="grid-container"> <div class="inner-footer grid-x grid-margin-x grid-padding-x large-up-6 medium-up-3 small-up-1"> <div class="cell large-auto"> <div id="text-2" class="widget-odd widget-last widget-first widget-1 page-bottom widget widget_text"><h4 class="widgettitle">Why Bitly?</h4> <div class="textwidget"><p><a href="/pages/why-bitly/integrations-api">Integrations & API</a><br /> <a href="/pages/why-bitly/enterprise-class">Enterprise Class</a><br /> <a href="/pages/pricing">Pricing</a></p> <h4 class="widgettitle">Products</h4> <p><a href="/pages/products/url-shortener">URL Shortener</a><br /> <a href="/pages/products/qr-codes">QR Codes</a><br /> <a href="/pages/products/link-in-bio">Link-in-bio</a><br /> <a href="/pages/products/analytics">Analytics</a><br /> <a href="/pages/products/2d-barcode">2D Barcodes</a></p> <div class="show-for-medium-only"> <h4 class="widgettitle">Company</h4> <p><a href="/pages/about">About Bitly</a><br /> <a href="/pages/careers">Careers</a><br /> <a href="/pages/diversity-and-inclusion">Diversity & Inclusion</a><br /> <a href="/pages/partners">Partners</a><br /> <a href="/pages/press">Press</a><br /> <a href="/pages/contact">Contact</a><br /> <a href="/pages/reviews">Reviews</a></p> </div> </div> </div> </div> <div class="cell large-auto"> <div id="text-3" class="widget-odd widget-first widget-1 page-bottom widget widget_text"><h4 class="widgettitle">Solutions</h4> <div class="textwidget"><p><a href="/pages/solutions/social-media">Social Media</a><br /> <a href="/pages/solutions/digital-marketing">Digital Marketing</a><br /> <a href="/pages/solutions/customer-service">Customer Service</a><br /> <a href="/pages/solutions/for-developers">For Developers</a><br /> <a href="/pages/solutions/consumer-packaged-goods">CPG</a><br /> <a href="/pages/solutions/retail">Retail</a><br /> <a href="/pages/solutions/media">Media & Entertainment</a><br /> <a href="/pages/solutions/technology">Tech Software & Hardware</a><br /> <a href="/pages/solutions/hospitality">Hospitality</a><br /> <a href="/pages/solutions/healthcare">Healthcare</a><br /> <a href="/pages/solutions/insurance">Insurance</a></p> </div> </div><div id="text-4" class="widget-even widget-last widget-2 page-bottom widget widget_text"><h4 class="widgettitle">Features</h4> <div class="textwidget"><p><a href="/pages/features/branded-links">Branded Links</a><br /> <a href="/pages/features/mobile-links">Mobile Links</a></p> </div> </div> </div> <div class="cell large-auto"> <div id="text-5" class="widget-odd widget-first widget-1 page-bottom widget widget_text"><h4 class="widgettitle">Resources</h4> <div class="textwidget"><p><a href="/blog/">Blog</a><br /> <a href="/pages/resources">Resource Library</a><br /> <a href="https://dev.bitly.com">Developers</a><br /> <a href="/pages/marketplace">Apps and Integrations</a><br /> <a href="https://support.bitly.com/hc/en-us">Support</a><br /> <a href="https://bitly.com/pages/trust">Trust Center</a><br /> <a href="https://bitly.com/pages/browser-extension">Browser Extension</a><br /> <a href="https://bitly.com/pages/mobile-app">Mobile App</a></p> </div> </div><div id="text-6" class="widget-even widget-last widget-2 page-bottom widget widget_text"><h4 class="widgettitle">Legal</h4> <div class="textwidget"><p><a href="/pages/privacy">Privacy Policy</a><br /> <a href="/pages/cookies">Cookie Policy</a><br /> <a href="/pages/terms-of-service">Terms of Service</a><br /> <a href="/pages/acceptable-use">Acceptable Use Policy</a><br /> <a href="/pages/code-of-conduct">Code of Conduct</a></p> </div> </div> </div> <div class="cell large-auto show-for-large"> <div id="text-7" class="widget-odd widget-last widget-first widget-1 page-bottom widget widget_text"><h4 class="widgettitle">Company</h4> <div class="textwidget"><p><a href="/pages/about">About Bitly</a><br /> <a href="/pages/careers">Careers</a><br /> <a href="/pages/diversity-and-inclusion">Diversity & Inclusion</a><br /> <a href="/pages/partners">Partners</a><br /> <a href="/pages/press">Press</a><br /> <a href="/pages/contact">Contact</a><br /> <a href="/pages/reviews">Reviews</a><br /> <a href="https://s17233.pcdn.co/blog/wp-content/uploads/2024/02/Bitly-Accessibility-Conformance-Report-2023-12-21.pdf" target="_blank" rel="noopener"><nobr>Accessibility Report</nobr></a></p> </div> </div> </div> <div class="cell large-auto show-for-large"> <div id="custom_html-2" class="widget_text widget-odd widget-last widget-first widget-1 page-bottom widget widget_custom_html"><div class="textwidget custom-html-widget"><img class="alignnone size-full wp-image-91" style="width: auto; height: 42px;" src="https://s17233.pcdn.co/blog/wp-content/uploads/2021/08/bitly_logo.svg" alt="" width="84" height="42" /> <p class="small">漏 2024 Bitly | Handmade in San Francisco, Denver, New York City, Bielefeld, and all over the world.</p> <div role="group" aria-label="Social Media Icons" class="social"><a role="link" aria-label="Link to Twitter" href="https://twitter.com/bitly" target="_blank" rel="noopener"><i class="fi-social-twitter">twitter</i></a> <a role="link" aria-label="Link to Instagram" href="https://instagram.com/bitly" target="_blank" rel="noopener"><i class="fi-social-instagram"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="feather feather-instagram"><title>Instagram</title><rect x="2" y="2" width="20" height="20" rx="5" ry="5"></rect><path d="M16 11.37A4 4 0 1 1 12.63 8 4 4 0 0 1 16 11.37z"></path><line x1="17.5" y1="6.5" x2="17.5" y2="6.5"></line></svg> </i></a> <a role="link" aria-label="Link to LinkedIn" href="https://www.linkedin.com/company/552285" target="_blank" rel="noopener"><i class="fi-social-linkedin">linkedin</i></a> <a role="link" aria-label="Link to Facebook" href="https://facebook.com/bitly" target="_blank" rel="noopener"><i class="fi-social-facebook">Facebook</i></a></div></div></div> </div> <div class="cell large-auto show-for-large"> </div> </div>  </div> </footer>  </div>  </div>  <link rel='stylesheet' id='block-acf-article-ad-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/styles/blocks.css' type='text/css' media='all' /> <link rel='stylesheet' id='owl-css-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/scripts/owl/assets/owl.carousel.min.css' type='text/css' media='all' /> <link rel='stylesheet' id='owl-css-theme-css' href='https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/scripts/owl/assets/owl.theme.default.min.css' type='text/css' media='all' /> <script type="text/javascript" src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/foundation-sites/dist/js/foundation.min.js" id="foundation-js-js"></script> <script type="text/javascript" src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/scripts/scripts.js" id="site-js-js"></script> <script type="text/javascript" src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/scripts/scripts-single-post.js" id="single-post-js"></script> <script type="text/javascript" src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/scripts/owl/owl.carousel.min.js" id="owl-js-js"></script> <script type="text/javascript" src="https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/scripts/blog-related.js?v=1732208078" id="bitly-blog-related-js-js"></script>   <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MWZVBR2" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <script type="text/javascript" id="hs-script-loader" async defer src="//js-eu1.hs-scripts.com/26740822.js" class="optanon-category-C0002"></script>  <style> .mega-menu__integrations a[class*='ion'] {width:auto!important} </style>  <script> jQuery(document).ready(function ($) { $('h1').each(function(){ id = 'sdet-page-heading'; $(this).attr('data-testid',id); }); /* //remove post $thepost = $('a[href="https://bitly.com/blog/introducing-conversational-commerce/"]'); $thepost.parents('.blog-hero-latest-container, .cell.type-blogpost').hide(); */ $('.top-bar-right.hide-for-large').remove(); $('.top-bar-right.formobile').remove(); $('.top-bar-right').removeClass('show-for-large'); var d = new Date(); var n = d.getMinutes(); $host = window.location.hostname; a = 'bit'; b = 'ly.com'; //console.log($host); //console.log(a+b); if ($host == a+b){ proxyurl='https://'+a+b+'/blog/wp-content/uploads/megamenu/megamenu-page.html?r=' + n; } else { proxyurl='/blog/wp-content/uploads/megamenu/megamenu-page.html?r=' + n; } contentcontainer = '.nav-wrap'; $('.top-bar-right').load(proxyurl+" " + contentcontainer, function(data){ $(this).addClass('MEGA-LOADED') var mt = document.createElement('script'); mt.type = 'text/javascript'; mt.src = 'https://s17233.pcdn.co/blog/wp-content/themes/JointsWP-CSS-master/assets/scripts/megamenu-shim.js'; mt.setAttribute('class', 'mega-script-loaded'); document.body.append(mt) }); footercontent = 'footer .grid-container'; $('footer.footer').load(proxyurl+" " + footercontent, function(data){ $(this).addClass('FOOTER-LOADED footer-redesign') }); }); //end ready </script> <script> (function(d){ var s = d.createElement("script"); /* uncomment the following line to override default position*/ s.setAttribute("data-position", 5); /* uncomment the following line to override default size (values: small, large)*/ /* s.setAttribute("data-size", "small");*/ /* uncomment the following line to override default language (e.g., fr, de, es, he, nl, etc.)*/ /* s.setAttribute("data-language", "language");*/ /* uncomment the following line to override color set via widget (e.g., #053f67)*/ s.setAttribute("data-color", "#0058dd"); /* uncomment the following line to override type set via widget (1=person, 2=chair, 3=eye, 4=text)*/ /* s.setAttribute("data-type", "1");*/ s.setAttribute("data-statement_text:", "Our Accessibility Statement"); s.setAttribute("data-statement_url", "https://mkt.bitly.net/website-accessibility-statement"); /* uncomment the following line to override support on mobile devices*/ /* s.setAttribute("data-mobile", true);*/ /* uncomment the following line to set custom trigger action for accessibility menu*/ /* s.setAttribute("data-trigger", "triggerId")*/ s.setAttribute("data-account", "Nk2TTHNZYD"); s.setAttribute("src", "https://cdn.userway.org/widget.js"); (d.body || d.head).appendChild(s); })(document) </script> </body> </html>