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驴C贸mo ayuda PaysafeCard a sus clientes?
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href="/en-ar/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="AU" > <b>Australia</b> <a href="/en-au/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="AT" > <b>Austria</b> <a href="/de-at/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/en-at/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="BE" > <b>Belgium</b> <a href="/nl-be/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Nederlands </a> <a href="/fr-be/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/"> Fran莽ais </a> <a href="/en-be/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="BG" > <b>Bulgaria</b> <a href="/en-bg/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="CA" > <b>Canada</b> <a href="/en-ca/support/question/24/how-does-paysafecard-support-its-customers-needs/" > English </a> <a href="/fr-ca/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/"> Fran莽ais </a> </li> <li data-country="HR" > <b>Croatia</b> <a href="/hr-hr/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Hrvatski </a> <a href="/en-hr/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="CY" > <b>Cyprus</b> <a href="/en-cy/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="CZ" > <b>Czech Republic</b> <a href="/cs-cz/support/question/24/how-does-paysafecard-support-its-customers-needs/" > 膶esk媒 </a> <a href="/en-cz/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="DK" > <b>Denmark</b> <a href="/en-dk/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="EE" aria-selected="true"> <b>Estonia</b> <a href="/en-ee/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="FI" > <b>Finland</b> <a href="/fi-fi/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Suomi </a> <a href="/en-fi/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="FR" > <b>France</b> <a href="/fr-fr/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/" > Fran莽ais </a> <a href="/en-fr/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="GE" > <b>Georgia</b> <a href="/en-ge/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="DE" > <b>Germany</b> <a href="/de-de/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/en-de/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="GR" > <b>Greece</b> <a href="/en-gr/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="HU" > <b>Hungary</b> <a href="/hu-hu/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Magyar </a> <a href="/en-hu/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="IS" > <b>Iceland</b> <a href="/en-is/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="IE" > <b>Ireland</b> <a href="/en-ie/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="IT" > <b>Italy</b> <a href="/it-it/support/question/24/in-che-modo-paysafecard-supporta-le-esigenze-dei-suoi-clienti/" > Italiano </a> <a href="/en-it/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="KW" > <b>Kuwait</b> <a href="/en-kw/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LV" > <b>Latvia</b> <a href="/en-lv/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LI" > <b>Liechtenstein</b> <a href="/de-li/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/en-li/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LT" > <b>Lithuania</b> <a href="/en-lt/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LU" > <b>Luxembourg</b> <a href="/de-lu/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/fr-lu/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/"> Fran莽ais </a> <a href="/en-lu/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="MT" > <b>Malta</b> <a href="/en-mt/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="MX" > <b>Mexico</b> <a href="/es-mx/support/question/24/como-ayuda-paysafecard-a-sus-clientes/" > Espa帽ol </a> <a href="/en-mx/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="MD" > <b>Moldova</b> <a href="/ro-md/support/question/24/cum-sus-ine-paysafecard-nevoile-clien-ilor-s-i/" > Rom芒n膬 </a> <a href="/en-md/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="ME" > <b>Montenegro</b> <a href="/en-me/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="NL" > <b>Netherlands</b> <a href="/nl-nl/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Nederlands </a> <a href="/en-nl/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="NZ" > <b>New Zealand</b> <a href="/en-nz/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="NO" > <b>Norway</b> <a href="/en-no/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PY" > <b>Paraguay</b> <a href="/es-py/support/question/24/como-ayuda-paysafecard-a-sus-clientes/" > Espa帽ol </a> <a href="/en-py/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PE" > <b>Peru</b> <a href="/en-pe/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PL" > <b>Poland</b> <a href="/pl-pl/support/question/24/w-jaki-sposob-paysafecard-wspiera-potrzeby-swoich-klientow/" > Polski </a> <a href="/en-pl/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PT" > <b>Portugal</b> <a href="/pt-pt/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Portugu锚s </a> <a href="/en-pt/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="RO" > <b>Romania</b> <a href="/ro-ro/support/question/24/cum-sus-ine-paysafecard-nevoile-clien-ilor-s-i/" > Rom芒n膬 </a> <a href="/en-ro/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="SA" > <b>Saudi Arabia</b> <a href="/en-sa/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="SK" > <b>Slovakia</b> <a href="/sk-sk/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Slovensk媒 </a> <a href="/en-sk/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="SI" > <b>Slovenia</b> <a href="/sl-si/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Slovenski </a> <a href="/en-si/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="ES" > <b>Spain</b> <a href="/es-es/support/question/24/como-ayuda-paysafecard-a-sus-clientes/" > Espa帽ol </a> <a href="/en-es/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="SE" > <b>Sweden</b> <a href="/sv-se/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Svenska <span class="fw-bold">BETA</span> </a> <a href="/en-se/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="CH" > <b>Switzerland</b> <a href="/de-ch/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/fr-ch/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/"> Fran莽ais </a> <a href="/it-ch/support/question/24/in-che-modo-paysafecard-supporta-le-esigenze-dei-suoi-clienti/"> Italiano </a> <a href="/en-ch/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="TR" > <b>Turkey</b> <a href="/tr-tr/support/question/24/how-does-paysafecard-support-its-customers-needs/" > T眉rk莽e <span class="fw-bold">BETA</span> </a> <a href="/en-tr/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="AE" > <b>United Arab Emirates</b> <a href="/en-ae/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="GB" > <b>United Kingdom</b> <a href="/en-gb/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="US" > <b>United States of America</b> <a href="/en-us/support/question/24/how-does-paysafecard-support-its-customers-needs/" > English </a> <a href="/es-us/support/question/24/como-ayuda-paysafecard-a-sus-clientes/"> Espa帽ol </a> </li> <li data-country="UY" > <b>Uruguay</b> <a href="/es-uy/support/question/24/como-ayuda-paysafecard-a-sus-clientes/"> Espa帽ol </a> </li> </ul> </nav> </li> </ul> </nav> <nav class="nav-on-open"> <ul> <li><a target=_blank href="https://www.paysafe.com/es-mx/paysafecard-empresa/" >Nuestra Experiencia Empresarial</a></li> </ul> </nav> <span class="logo"> <a href="/es-uy/"> <span class="sr-only">Paysafecard</span> </a> </span> <label for="menu-region" class="trigger desktop-only"><span class="sr-only">Region</span></label> <input type="checkbox" id="menu-region" class="trigger desktop-only"> <nav class="menu desktop-only"> <h2>Seleccione su regi贸n e idioma</h2> <ul> <li data-country="AR" > <b>Argentina</b> <a href="/es-ar/support/question/24/como-ayuda-paysafecard-a-sus-clientes/" > Espa帽ol </a> <a href="/en-ar/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="AU" > <b>Australia</b> <a href="/en-au/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="AT" > <b>Austria</b> <a href="/de-at/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/en-at/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="BE" > <b>Belgium</b> <a href="/nl-be/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Nederlands </a> <a href="/fr-be/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/"> Fran莽ais </a> <a href="/en-be/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="BG" > <b>Bulgaria</b> <a href="/en-bg/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="CA" > <b>Canada</b> <a href="/en-ca/support/question/24/how-does-paysafecard-support-its-customers-needs/" > English </a> <a href="/fr-ca/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/"> Fran莽ais </a> </li> <li data-country="HR" > <b>Croatia</b> <a href="/hr-hr/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Hrvatski </a> <a href="/en-hr/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="CY" > <b>Cyprus</b> <a href="/en-cy/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="CZ" > <b>Czech Republic</b> <a href="/cs-cz/support/question/24/how-does-paysafecard-support-its-customers-needs/" > 膶esk媒 </a> <a href="/en-cz/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="DK" > <b>Denmark</b> <a href="/en-dk/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="EE" aria-selected="true"> <b>Estonia</b> <a href="/en-ee/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="FI" > <b>Finland</b> <a href="/fi-fi/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Suomi </a> <a href="/en-fi/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="FR" > <b>France</b> <a href="/fr-fr/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/" > Fran莽ais </a> <a href="/en-fr/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="GE" > <b>Georgia</b> <a href="/en-ge/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="DE" > <b>Germany</b> <a href="/de-de/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/en-de/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="GR" > <b>Greece</b> <a href="/en-gr/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="HU" > <b>Hungary</b> <a href="/hu-hu/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Magyar </a> <a href="/en-hu/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="IS" > <b>Iceland</b> <a href="/en-is/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="IE" > <b>Ireland</b> <a href="/en-ie/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="IT" > <b>Italy</b> <a href="/it-it/support/question/24/in-che-modo-paysafecard-supporta-le-esigenze-dei-suoi-clienti/" > Italiano </a> <a href="/en-it/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="KW" > <b>Kuwait</b> <a href="/en-kw/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LV" > <b>Latvia</b> <a href="/en-lv/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LI" > <b>Liechtenstein</b> <a href="/de-li/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/en-li/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LT" > <b>Lithuania</b> <a href="/en-lt/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="LU" > <b>Luxembourg</b> <a href="/de-lu/support/question/24/wie-unterstutzt-paysafecard-die-bedurfnisse-seiner-kunden/" > Deutsch </a> <a href="/fr-lu/support/question/24/comment-est-ce-que-paysafecard-repond-aux-besoins-de-ses-clients/"> Fran莽ais </a> <a href="/en-lu/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="MT" > <b>Malta</b> <a href="/en-mt/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="MX" > <b>Mexico</b> <a href="/es-mx/support/question/24/como-ayuda-paysafecard-a-sus-clientes/" > Espa帽ol </a> <a href="/en-mx/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="MD" > <b>Moldova</b> <a href="/ro-md/support/question/24/cum-sus-ine-paysafecard-nevoile-clien-ilor-s-i/" > Rom芒n膬 </a> <a href="/en-md/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="ME" > <b>Montenegro</b> <a href="/en-me/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="NL" > <b>Netherlands</b> <a href="/nl-nl/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Nederlands </a> <a href="/en-nl/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="NZ" > <b>New Zealand</b> <a href="/en-nz/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="NO" > <b>Norway</b> <a href="/en-no/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PY" > <b>Paraguay</b> <a href="/es-py/support/question/24/como-ayuda-paysafecard-a-sus-clientes/" > Espa帽ol </a> <a href="/en-py/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PE" > <b>Peru</b> <a href="/en-pe/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PL" > <b>Poland</b> <a href="/pl-pl/support/question/24/w-jaki-sposob-paysafecard-wspiera-potrzeby-swoich-klientow/" > Polski </a> <a href="/en-pl/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li data-country="PT" > <b>Portugal</b> <a href="/pt-pt/support/question/24/how-does-paysafecard-support-its-customers-needs/" > Portugu锚s </a> <a href="/en-pt/support/question/24/how-does-paysafecard-support-its-customers-needs/"> English </a> </li> <li 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Por este motivo, y en consonancia con las directivas de la Autoridad de Supervisión Financiera (Financial Conduct Authority, o FCA según sus siglas en inglés), hemos introducido nuestro programa de apoyo adicional.De acuerdo con la FCA, son clientes vulnerables aquellos que se encuentran en una situación de riesgo en caso de no recibir el apoyo necesario de una empresa. Muchas situaciones pueden llevar a que una persona sea considerada vulnerable, pero entre las cuatro principales categorías se encuentran los motivos de salud (discapacidad mental o física, lesiones, enfermedad), acontecimientos vitales (duelo, maltrato, responsabilidades de cuidado), cargas financieras (salario bajo o poco estable, deudas, paro) y competencias (dificultades de aprendizaje, escasos conocimientos financieros).Identificación de tus necesidadesDejamos que nuestros clientes opinen: hemos enviado una encuesta para descubrir si nuestros clientes tienen circunstancias particulares y necesitan una ayuda adicional por nuestra parte.Además, utilizamos aprendizaje automático seguro para identificar posibles actividades vinculadas a situaciones de riesgo.Para que nuestros clientes no sufran ningún daño con el uso de nuestros productos, valoramos de forma regular los potenciales riesgos y efectos de nuestros servicios cuando desarrollamos, actualizamos y comercializamos nuestros productos.Puedes registrarte en cualquier momento en nuestro programa de apoyo adicional, iniciando sesión a través de Internet en tu cuenta y haciendo clic en el símbolo Mi perfil &gt; Datos personales &gt; Ajustes &gt; Programa de apoyo adicional &gt; Editar; después, selecciona todas las opciones que se apliquen a tu situación. Para optar por no recibir soporte adicional, debes anular la selección de las opciones que seleccionaste anteriormente y guardar los cambios. Si tienes problemas con estas instrucciones, o prefieres que te ayudemos con esto, comunícate con nuestro equipo de atención al cliente a través del canal de contacto a continuación.A continuación, puedes ver las circunstancias más comunes y cómo las aborda nuestro programa de apoyo adicional.Fraudes y estafasEs muy importante para nosotros protegerte del fraude y los delitos financieros.Los estafadores utilizan distintos trucos para acceder a tus datos, por ejemplo, correos electrónicos de phising, publicidad falsa en redes sociales e imitaciones online, entre otros. Descubre aquí cómo reconocer actividades sospechosas relacionadas con tu cuenta de myPaysafe y lo que puedes hacer para proteger tu dinero y tu identidad en Internet.Bloqueo de juegos de azarLos juegos de azar pueden ser un problema si pierdes el control y no puedes parar. Por este motivo, hemos introducido el bloqueo de juegos de azar, con el que puedes detener todos los pagos en proveedores de juegos de azar. En nuestro artículo puedes obtener más información al respecto.Poder notarialSi debido a un fallecimiento o a una enfermedad actúas en nombre de otra persona, te ayudaremos en el acceso a su cuenta y a sus finanzas. Puedes contactar en cualquier momento con nuestro equipo de atención al cliente o leer nuestro artículo correspondiente para obtener más información.Piensa que necesitamos algunos documentos para comprobar quién eres y si tienes permiso para actuar en nombre del titular de la cuenta.Gestión de la cuenta de una persona fallecidaSabemos lo difícil que es perder a un ser querido. Por eso queremos hacer que el proceso sea lo más sencillo posible.Cuando estés listo/a puedes ponerte en contacto con nuestro equipo de atención al cliente, que te explicará cómo puedes cerrar la cuenta y dónde encontrar más ayuda. Para más información, también puedes leer nuestro artículo correspondiente.Cómo procedemos con el tratamiento de tus datosLa información personal que compartes con nosotros nos ayuda a brindarte el mejor servicio y soporte posible. Entendemos que los datos proporcionados pueden ser confidenciales, por lo que hemos implementado medidas para garantizar su confidencialidad y protección.Como confiamos en tu consentimiento para procesar tu información confidencial para este servicio, puedes optar por participar o no en cualquier momento. Puedes hacerlo directamente a través de tu cuenta o poniéndote en contacto con nuestro equipo de soporte a través del canal de contacto a continuación. No compartiremos tus datos con terceros a menos que así lo exija la ley, o en circunstancias excepcionales, si determinamos que es necesario para proteger tus intereses personales.Conservaremos tu información durante un período determinado y de acuerdo con nuestras políticas de retención. Esto se aplica incluso cuando hayas optado por no participar en el programa, ya que es posible que necesitemos demostrar el apoyo que te brindamos. No te preocupes, tus datos se almacenarán de forma segura durante este tiempo y el acceso solo se otorgará cuando sea necesario. Tan pronto como ya no necesitemos conservar esta información por motivos legales, se eliminará de forma segura de nuestros sistemas.Consulta nuestro política de privacidad para obtener más información sobre cómo procesamos tus datos personales, así como cómo puedes ejercer tus derechos en relación con tu información personal.Si necesitas apoyo adicional, puedes encontrar en nuestra página correspondiente los datos de contacto de organizaciones locales (solo para Gran Bretaña e Irlanda)." } }] } </script> <section class="faq support-full-display" dir="ltr"> <div class="container-xl"> <div class="row"> <div class="col-12 col-md-3"> <div class="sticky-lg-top"> <div class="support-full-navigation"> <p class="nav-category-title"> <a class="nav-link" href="/es-uy/support/category/6/seguridad/"> Seguridad </a> </p> <nav aria-label="support topics navigation"> <ul class="help-topics"> <li class=""> <a class="nav-link" href="/es-uy/support/category/23/seguridad/bloqueado-paysafecard/"> Bloqueado PaysafeCard </a> </li> <li class=""> <a class="nav-link" href="/es-uy/support/category/24/seguridad/privacidad-y-reclamaciones/"> Privacidad y reclamaciones </a> </li> <li class="active"> <a class="nav-link" href="/es-uy/support/category/26/seguridad/apoyo-y-bienestar/"> Apoyo y bienestar </a> </li> <li class=""> <a class="nav-link" href="/es-uy/support/category/25/seguridad/fraudes-y-proteccion/"> Fraudes y protecci贸n </a> </li> </ul> </nav> </div> </div> </div> <div class="col-12 col-md-9"> <div class="support-main-content" id="supportMainContent"> <nav class="support-breadcrumb" aria-label="support-breadcrumb"> <ol class="breadcrumb-nav"> <li class="item"><a href="/es-uy/support/">Ayuda</a></li> <li class="item"><a href="/es-uy/support/category/6/seguridad/">Seguridad</a></li> <li class="item"><a href="/es-uy/support/category/26/seguridad/apoyo-y-bienestar/">Apoyo y bienestar</a></li> <li class="item"><span>驴C贸mo ayuda PaysafeCard a sus clientes?</span></li> </ol> </nav> <div class="support-article"> <div class="support-article__content"> <div class="article__top"> <h1>驴C贸mo ayuda PaysafeCard a sus clientes?</h1> <div class="article-sharing"> <button class="article-sharing__open-btn" type="button" aria-label="Share this answer"> <span class="sr-only">Share this answer</span> </button> <div class="article-sharing__open-drop"> <button type="button" class="article-sharing__clipboard" aria-label="Copy to clipboard"> <span>Copy link</span> </button> </div> </div> <div class="article-sharing__copied">Copied to clipboard</div> </div> <div class="article__content" id="articleContent"> <p>Queremos entender y apoyar a todos nuestros clientes. Por este motivo, y en consonancia con las directivas de la Autoridad de Supervisi贸n Financiera (Financial Conduct Authority, o FCA seg煤n sus siglas en ingl茅s), hemos introducido nuestro programa de apoyo adicional.</p><p>De acuerdo con la FCA, son clientes vulnerables aquellos que se encuentran en una situaci贸n de riesgo en caso de no recibir el apoyo necesario de una empresa. Muchas situaciones pueden llevar a que una persona sea considerada vulnerable, pero entre las cuatro principales categor铆as se encuentran los motivos de salud (discapacidad mental o f铆sica, lesiones, enfermedad), acontecimientos vitales (duelo, maltrato, responsabilidades de cuidado), cargas financieras (salario bajo o poco estable, deudas, paro) y competencias (dificultades de aprendizaje, escasos conocimientos financieros).</p><p><strong>Identificaci贸n de tus necesidades</strong></p><p>Dejamos que nuestros clientes opinen: hemos enviado una encuesta para descubrir si nuestros clientes tienen circunstancias particulares y necesitan una ayuda adicional por nuestra parte.</p><p>Adem谩s, utilizamos aprendizaje autom谩tico seguro para identificar posibles actividades vinculadas a situaciones de riesgo.</p><p>Para que nuestros clientes no sufran ning煤n da帽o con el uso de nuestros productos, valoramos de forma regular los potenciales riesgos y efectos de nuestros servicios cuando desarrollamos, actualizamos y comercializamos nuestros productos.</p><p>Puedes registrarte en cualquier momento en nuestro programa de apoyo adicional, iniciando sesi贸n a trav茅s de Internet en tu cuenta y haciendo clic en el s铆mbolo Mi perfil > Datos personales > Ajustes > Programa de apoyo adicional > Editar; despu茅s, selecciona todas las opciones que se apliquen a tu situaci贸n. Para optar por no recibir soporte adicional, debes anular la selecci贸n de las opciones que seleccionaste anteriormente y guardar los cambios. Si tienes problemas con estas instrucciones, o prefieres que te ayudemos con esto, comun铆cate con nuestro equipo de atenci贸n al cliente a trav茅s del canal de contacto a continuaci贸n.</p><p>A continuaci贸n, puedes ver las circunstancias m谩s comunes y c贸mo las aborda nuestro programa de apoyo adicional.</p><p><strong>Fraudes y estafas</strong></p><p>Es muy importante para nosotros protegerte del fraude y los delitos financieros.</p><p>Los estafadores utilizan distintos trucos para acceder a tus datos, por ejemplo, correos electr贸nicos de phising, publicidad falsa en redes sociales e imitaciones online, entre otros. Descubre <a href="https://www.paysafecard.com/es/seguridad/" target="_blank">aqu铆</a> c贸mo reconocer actividades sospechosas relacionadas con tu cuenta de myPaysafe y lo que puedes hacer para proteger tu dinero y tu identidad en Internet.</p><p><strong>Bloqueo de juegos de azar</strong></p><p>Los juegos de azar pueden ser un problema si pierdes el control y no puedes parar. Por este motivo, hemos introducido el bloqueo de juegos de azar, con el que puedes detener todos los pagos en proveedores de juegos de azar. En nuestro art铆culo puedes obtener m谩s informaci贸n al respecto.</p><p><strong>Poder notarial</strong></p><p>Si debido a un fallecimiento o a una enfermedad act煤as en nombre de otra persona, te ayudaremos en el acceso a su cuenta y a sus finanzas. Puedes contactar en cualquier momento con <a href="https://www.paysafecard.com/es/support/contacta-con-nosotros/" target="_blank">nuestro equipo de atenci贸n al cliente</a> o leer nuestro art铆culo correspondiente para obtener m谩s informaci贸n.</p><p>Piensa que necesitamos algunos documentos para comprobar qui茅n eres y si tienes permiso para actuar en nombre del titular de la cuenta.</p><p><strong>Gesti贸n de la cuenta de una persona fallecida</strong></p><p>Sabemos lo dif铆cil que es perder a un ser querido. Por eso queremos hacer que el proceso sea lo m谩s sencillo posible.</p><p>Cuando est茅s listo/a puedes ponerte en contacto con nuestro <a href="https://www.paysafecard.com/es/support/contacta-con-nosotros/" target="_blank">equipo de atenci贸n al cliente</a>, que te explicar谩 c贸mo puedes cerrar la cuenta y d贸nde encontrar m谩s ayuda. Para m谩s informaci贸n, tambi茅n puedes leer nuestro art铆culo correspondiente.</p><p><strong>C贸mo procedemos con el tratamiento de tus datos</strong></p><p>La informaci贸n personal que compartes con nosotros nos ayuda a brindarte el mejor servicio y soporte posible. Entendemos que los datos proporcionados pueden ser confidenciales, por lo que hemos implementado medidas para garantizar su confidencialidad y protecci贸n.</p><p>Como confiamos en tu consentimiento para procesar tu informaci贸n confidencial para este servicio, puedes optar por participar o no en cualquier momento. Puedes hacerlo directamente a trav茅s de tu cuenta o poni茅ndote en contacto con nuestro equipo de soporte a trav茅s del canal de contacto a continuaci贸n. No compartiremos tus datos con terceros a menos que as铆 lo exija la ley, o en circunstancias excepcionales, si determinamos que es necesario para proteger tus intereses personales.</p><p>Conservaremos tu informaci贸n durante un per铆odo determinado y de acuerdo con nuestras pol铆ticas de retenci贸n. Esto se aplica incluso cuando hayas optado por no participar en el programa, ya que es posible que necesitemos demostrar el apoyo que te brindamos. No te preocupes, tus datos se almacenar谩n de forma segura durante este tiempo y el acceso solo se otorgar谩 cuando sea necesario. Tan pronto como ya no necesitemos conservar esta informaci贸n por motivos legales, se eliminar谩 de forma segura de nuestros sistemas.</p><p>Consulta nuestro <a href="https://www.paysafecard.com/es/aviso-sobre-la-proteccion-de-datos/" target="_blank">pol铆tica de privacidad</a> para obtener m谩s informaci贸n sobre c贸mo procesamos tus datos personales, as铆 como c贸mo puedes ejercer tus derechos en relaci贸n con tu informaci贸n personal.</p><p>Si necesitas apoyo adicional, puedes encontrar en <a href="https://www.paysafecard.com/es/organizaciones-para-clientes-vulnerables/" target="_blank">nuestra p谩gina correspondiente</a> los datos de contacto de organizaciones locales (solo para Gran Breta帽a e Irlanda).</p> </div> <div id="lightbox" class="lightbox"></div> </div> <div class="support-article__footer"> <div class="support-article__feedback"> <div class="article__bottom"> <p class="feedback-survey__title"> 驴Te ha sido de ayuda el art铆culo? <a href="#" data-locale="es_UY" data-country-code="uy" data-qid="24" class="feedback-survey__button feedback-survey__button-yes" aria-label="Was this article helpful? 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