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<!DOCTYPE html> <html > <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <title>SendOwl Help Center | SendOwl</title> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="description" content="SendOwl Help Center — how can we help you? Search our extensive library of how-to articles that cover every aspect of using SendOwl. Or contact support!"> <link rel="stylesheet" href="https://d3s179bfexmwfe.cloudfront.net/min/css/koFontawesome-3c612f865d.css" type="text/css">  <link rel="stylesheet" href="https://d3s179bfexmwfe.cloudfront.net/min/css/ko-09184edd5a.css" type="text/css"> <link href="https://d1whm9yla4elqy.cloudfront.net/montserrat/montserrat.css" rel="stylesheet" type="text/css"> <style type="text/css">.documentation-body{background-color:#ffffff}.hg-classic-theme .documentation-categories{background-color:#ffffff}.hg-site .hg-header{background-color:#ffffff}.hg-widget-page .pager{background-color:#ffffff}.hg-site > .navbar{color:#000000}.navbar-default .navbar-nav > li > a.hg-header-link{color:#000000}.toc-toggle{color:#000000}.navbar-default .navbar-toggle:before{color:#000000}.cat-icon{color:#01ab81}.home-icon{color:#01ab81}.alt-icon{color:#01ab81}.form-group.focus .form-control{color:#01ab81}.form-group.focus .select2-search input[type=text]{color:#01ab81}.hg-site:not(.hg-modern-theme) .documentation-categories li a{color:#212121}.documentation-article h1, .cke_editable h1{color:#212121}.documentation-article h2, .cke_editable h2{color:#212121}.documentation-article h3, .cke_editable h3{color:#212121}.documentation-article h4, .cke_editable h4{color:#212121}.documentation-article h5, .cke_editable h5{color:#212121}.documentation-article h6, .cke_editable h6{color:#212121}.documentation-article h7, .cke_editable h7{color:#212121}.navbar-default{border-bottom-color:#909090}.documentation-outter-list > .article-container{border-bottom-color:#909090}.level-0{border-bottom-color:#909090}.article-container:hover{background-color:rgb(216,216,216) }.category-link-container:hover{background-color:rgb(216,216,216) }.documentation-categories li a:hover{background-color:rgb(216,216,216) }.category-link-container.active{background-color:rgb(216,216,216) }.documentation-categories li.active{background-color:rgb(216,216,216) }.form-control:focus{border-color:#01ab81 }.select2-search input[type=text]:focus{border-color:#01ab81 }.btn-danger{background-color:#01ab81 }.hg-ratings .hg-helpful{color:#01ab81 }.hg-search-bar input:focus + .input-group-btn .btn{border-color:#01ab81 }.hg-minimalist-theme a:not(.btn):hover, .hg-minimalist-theme a:not(.btn):hover, .hg-minimalist-theme a:not(.btn):focus{color:#01ab81 }.faq-cat-container:hover a{color:#01ab81 }.ko-article-actions a{color:#01ab81 }.faq-cat-panel:hover{border-color:#01ab81 }.btn-success{color:#000000 }.btn-primary{color:#000000 }.btn-danger{color:#000000 }.btn-success:hover{color:#000000 }.btn-primary:hover{color:#000000 }.btn-danger:hover{color:#000000 }.navbar-default .navbar-toggle:hover:before, .navbar-default .navbar-toggle:focus:before{color:#000000 }.btn-success{background-color:rgb(1,171,129) }.btn-primary{background-color:rgb(1,171,129) }.hg-ratings .hg-unhelpful{color:rgb(1,171,129) }.hg-minimalist-theme a:not(.btn){color:rgb(-39,131,89) }.btn-primary:hover{background-color:rgb(21,191,149) }.btn-primary:focus{background-color:rgb(21,191,149) }.btn-primary:active{background-color:rgb(21,191,149) }.btn-success:hover{background-color:rgb(21,191,149) }.btn-success:focus{background-color:rgb(21,191,149) }.btn-success:active{background-color:rgb(21,191,149) }.hg-ratings .hg-unhelpful:hover{color:rgb(21,191,149) }.ko-article-actions a:hover{color:rgb(21,191,149) }.pager li>a:hover, .pager li>span:hover, .pager li>a:focus, .pager li>span:focus{background-color:rgb(21,191,149) }.btn-danger:hover{background-color:rgb(21,191,149) }.btn-danger:focus{background-color:rgb(21,191,149) }.btn-danger:active{background-color:rgb(21,191,149) }.hg-ratings .hg-helpful:hover{color:rgb(21,191,149) }.documentation-article h1, .cke_editable h1{font-family:Montserrat;font-size:60px;font-weight:700;}.documentation-article h2, .cke_editable h2{font-family:Montserrat;font-size:54px;font-weight:700;}.documentation-article h3, .cke_editable h3{font-family:Montserrat;font-size:48px;font-weight:700;}.documentation-article h4, .cke_editable h4{font-family:Montserrat;font-size:42px;font-weight:700;}.documentation-article h5, .cke_editable h5{font-family:Montserrat;font-size:36px;font-weight:700;}.documentation-article h6, .cke_editable h6{font-family:Montserrat;font-size:30px;font-weight:700;}.documentation-article h7, .cke_editable h7{font-family:Montserrat;font-size:24px;font-weight:700;}.hg-article-body, .hg-article-body p, .cke_editable, .cke_editable p{font-family:Montserrat;font-size:16px;font-weight:400;}.hg-site .hg-project-name, body{font-family:Montserrat;} .input-group { width: 100%; position: relative !important; } .input-group input { padding-right: 42px !important; } body { line-height: unset !important; } em, li { font-size: 16px !important; } a { color: #01AB81; } input, textarea { font-family: inherit !important; font-size: 16px !important; height: 44px; padding: 0; resize: none; border-radius: 4px !important; border: 2px solid #CECECE !important; font-size: 16px !important; } input:focus, textarea:focus { border: 2px solid #01AB81 !important; } .input-group .btn { background-color: rgba(0, 0, 0, 0) !important; color: rgba(0, 0, 0, 0) !important; border: none !important; } .input-group .btn::before { left: 8px; top: 6px; width: 20px; position: absolute; content: url(https://www.sendowl.com/images/icons/icon-search.svg); } .input-group-btn { position: absolute !important; right: 6px; top: 6px; bottom: 6px; width: 40px; } .hg-search-bar .input-group-btn .btn { background: #202020 !important; border-radius: 3px; padding: 11px; width: 100%; height: 100%; } .form-control, .select2-search input[type=text] { height: 50px; } .documentation-body { padding: 0 !important; } .navbar-default { border: none !important; } .documentation-article { padding: 0 0 0 0 !important; width: calc(100% - 412px) !important; margin-top: 65px !important; margin-left: 412px !important; box-shadow: none !important; -webkit-box-shadow: none !important; } .table-of-contents { background-color: unset !important; border: unset !important; border-top: none !important; padding: 0 !important; margin: -5px 0 0 !important; box-shadow: none; } .table-of-contents ul { padding: 0 !important; list-style: none; counter-reset: my-awesome-counter; } .table-of-contents ul li { counter-increment: my-awesome-counter; // line-height: 33.5px !important; } .table-of-contents ul li::before { content: counter(my-awesome-counter) '. '; width: 28px !important; display: inline-block; } .sidebar-nav { background-color: #F6F6F4 !important; border-radius: 5px !important; padding: 24px !important; width: 347px !important; // margin-top: 65px; // transform: translateY(65px); border: none !important; font-size: 14px !important; line-height: 24px !important; } .popularArticles { margin-top: 48px; } .popularArticles a { font-weight: 700; position: relative; font-size: 16px !important; } // .popularArticles a::before { // // top: 2px; // left: 0; // position: absolute; // content: url(https://www.sendowl.com/images/contact_support_question_mark.svg); // } .popularArticles h3 { font-weight: bold; font-size: 20px; line-height: 28px; } .popularArticles ul { margin-top: 28px; padding: 0 !important; } .popularArticles ul li { margin-bottom: 24px; } .hg-article-header { margin-top: 20px !important; } a:hover { background-color: unset; } .faq-nav-wrapper { // display: none !important; margin-bottom: 80px; } .title { font-style: normal; font-weight: 600; font-size: 57px; line-height: 1.2; color: #222222; margin-top: 20px; margin-bottom: 24px; } .hg-article { margin-left: 0 !important; max-width: 100% !important; padding: 0 !important; } .hg-article-title { font-size: 56px; margin-bottom: 24px !important; line-height: 64px; letter-spacing: -0.015em; color: #222222; } .hg-article-footer { border-top: 1px solid rgba(0, 54, 88, 0.08); padding-top: 48px !important; ul { padding: 0 !important; } } h3 { margin: 0 !important; font-size: 48px; line-height: 52px; color: #222222; } h4 { padding: 0 !important; margin: 0 !important; font-size: 20px !important; line-height: 28px !important; } h5 { font-size: 20px !important; line-height: 32px !important; color: rgba(34, 34, 34, 0.6) !important; margin-bottom: 20px !important; } .documentation-outter-list::before { content: 'Support index'; display: block; font-weight: 800; font-size: 20px; line-height: 28px; color: #222222; margin-bottom: 24px; } .documentation-outter-list i { } .documentation-outter-list { margin: 0 !important; padding: 8px !important; } .fa-chevron-right::before { top: 13px !important; position: absolute; content: url(https://www.sendowl.com/images/chevron-left-black.svg); } .fa-chevron-down::before { transform: rotate(90deg); top: 13px !important; position: absolute; content: url(https://www.sendowl.com/images/chevron-left-black.svg); } .home-icon::before { top: 14px !important; left: 0 !important; position: absolute; content: '' !important; width: 15px; height: 15px; background: url(https://www.sendowl.com/images/icons/icon-home.svg) no-repeat center center; background-size: contain; } .article-container { font-size: 14px !important; padding: 12px 0 0px !important; } .hg-article h4 { font-weight: 700 !important; padding-top: 12px !important; font-size: 25px !important; } .article-container a { font-size: 14px !important; } .article-container.active { background-color: unset !important; } .article-container.active a { color: #01AB81 !important; } .article-container.active:hover { background-color: unset !important; } .article-container:hover { background-color: unset !important; } .category-container a { transition: 0.2s !important; } .category-container a:hover { background-color: unset !important; color: #01AB81 !important; } .bottom-outter-list { display: none !important; } .results-nope { content: 'No, submit my request' !important; } .documentation-categories { margin-top: 65px; position: absolute !important; // height: auto !important; min-height: unset !important; overflow: hidden; padding-top: 132px !important; } .documentation-categories li.active:hover { background-color: unset !important; } .documentation-outter-list li { position: relative; font-size: 14px; line-height: 24px; color: #222222; border-bottom: none !important; margin: 0 !important; } .documentation-outter-list a { } .category-link-container:hover { background-color: unset !important; } .category-link-container.active { background-color: unset !important; } .article-link-container:hover { background-color: unset !important; } .category-container { font-size: 14px !important; padding: 10px 0 !important; border-top: 1px solid rgba(0, 54, 88, 0.08) !important; } .category-container .documentation-category { padding: 0 0 0 10px !important; margin-left: 6px !important; } .documentation-category { font-size: 14px !important; } .category-container:hover { background-color: none !important; } .category-link-container:hover { background-color: none !important; } @media (max-width: 1200px) { .sidebar-nav { width: 280px !important; } .supportBox { width: 232px !important; } .documentation-article { width: calc(100% - 328px) !important; margin-left: 328px !important; } .header .search { opacity: 0; pointer-events: none; } } @media (min-width: 768px) { .hideDesktop { display: none; } } .subNav { display: none; height: 52px; font-size: 14px !important; font-weight: 800; background-color: #fff; border-top: 1px solid rgba(0, 54, 88, 0.08); position: relative; z-index: 10; box-shadow: 0px 0px 38px rgba(0, 81, 132, 0.08); } .subNav::after { box-shadow: 0px 0px 38px rgba(0, 81, 132, 0.08); position: absolute; bottom: 0; height: 20px; } .subNav .toggleContent { cursor: pointer; display: inline-block; } .subNav .toggleContent img { margin-right: 12px; } .subNav .supportLink { float: right; } .subNav .supportLink a { color: #01AB81; } .subNav .supportLink img { display: none; margin-left: 6px; } .navBar { display: none; } .navBarMenu { transition: 0.3s !important; border: none !important; box-shadow: 8px 16px 80px -24px rgba(0, 54, 88, 0.4); border-radius: 0px 0px 16px 16px; padding: 32px 21px !important; box-sizing: border-box; position: absolute !important; height: 184px !important; top: 60px; z-index: 11; background-color: #fff; left: 0 !important; width: 100% !important; } .navBarMenu .menuItem { margin-bottom: 24px; line-height: 24px !important; } .navBarMenu .menuItem img { margin-right: 12px; } .navBarMenu a { color: #000; } .navBarMenu a:hover { color: #000; } .navBarMenu a:active { color: #000; } @media (max-width: 992px) { .subNav { display: block; padding: 14px 32px 0 !important; } .supportBox { display: none; } .documentation-categories { margin-top: 0 !important; position: fixed !important; background-color: #fff !important; z-index: 5 !important; top: 100px !important; left: 0 !important; width: 100% !important; border-radius: unset !important; padding-top: 45px !important; } .documentation-outter-list { max-height: calc(100vh - 160px) !important; padding-bottom: 100px !important; overflow-y: auto; } .in, .collapsing { box-shadow: 8px 16px 80px -24px rgba(0, 54, 88, 0.4); } .documentation-outter-list { padding-top: 45px !important; } .container { width: 100% !important; padding: 0 !important; margin: 0 !important; } .header { border-bottom: none !important; } .hg-site-body { width: 100% !important; margin-top: 50px !important; } .row { margin: 0 !important; } .documentation-article { width: 100% !important; margin-left: 0 !important; margin-top: 217px !important; } .documentation-body { padding: 0 32px !important; } } .collapse { box-shadow: unset !important; } .links { padding-left: 100px; flex: 1; white-space: nowrap; display: flex; align-items: center; justify-content: space-between; } .links .link { vertical-align: middle; display: inline-block; font-size: 15px; line-height: 24px; color: #222; padding: 20px 10px; font-weight: 400;; } .links .link:hover { color: #01AB81 !important; } .links .link img { margin-left: 6px; } .links .blue { color: #01AB81 !important; margin-left: 0 !important; border-bottom: 2px solid #01AB81; font-weight: 600; } .container { position: relative; max-width: 1234px; width: calc(100% - 30px); box-sizing: border-box; padding: 0 32px 0; } .header { z-index: 100; background-color: #fff; position: relative; margin: 0 auto; height: 100px; max-width: 1264px; padding: 24px 32px; width: 100%; box-sizing: border-box; display: flex; align-items: center; justify-content: space-between; } .header img { vertical-align: middle; } .header .search { vertical-align: middle; display: inline-block; width: 341px; } .header .search form { margin: 0; } .header .ui-autocomplete { width: 341px !important; } .header .support { margin-left: 8px; transform: translateY(5px); vertical-align: middle; color: #0075be; font-size: 28px; line-height: 24px; letter-spacing: -0.01em; } .supportBox { font-size: 14px !important; position: absolute; top: 189px; left: 41px; width: 299px; background: #ffffff; border-radius: 3px; padding: 16px 20px; margin-bottom: 20px; z-index: 100; } .supportBox a { font-size: 16px !important; cursor: pointer; margin-top: 3px; font-weight: 800; display: block; } .supportBox a img { display: none; transform: translateY(-3px); vertical-align: middle; margin-right: 9px; } .ui-autocomplete { overflow: hidden; box-shadow: 8px 16px 80px -24px rgba(0, 54, 88, 1); border-radius: 10px; width: 100% !important; border: none; padding: 11px 15px !important; font-size: 16px !important; } .ui-autocomplete li { line-height: 28px !important; color: #000000 !important; } .ui-autocomplete .ko-ac-action-msg { display: none; } .ui-menu-item { border-bottom: none !important; text-overflow: ellipsis !important; overflow: hidden !important; } .hg-article { color: #222; } .hg-article h1 { font-size: 44px; line-height: 60px; letter-spacing: -0.015em; color: #222222; margin-top: 0 !important; } .hg-article h2 { font-weight: 700; font-size: 25px; line-height: 1.2; color: #222222 !important; padding-top: 78px !important; border-top: 1px solid rgba(0, 54, 88, 0.08); padding-bottom: 5px !important; } .hg-article h3 { font-size: 24px !important; line-height: 36px !important; padding: 36px 0 4px; margin: 0 !important; } .hg-article video, .hg-article img { width: 100%; height: auto !important; padding-top: 20px !important; vertical-align: top; height: auto !important; } .fr-video { padding-bottom: 56.25%; width: 100%; position: relative; } .fr-video iframe { width: 100%; position: absolute; top: 0; left: 0; height: 100%; } .hg-article blockquote { border-left: 2px solid #01AB81 !important; margin: 0 !important; padding: 0 0 6px 22px !important; font-size: 16px !important; font-style: italic; } .hg-article blockquote p { margin-top: 10px !important; } .hg-breadcrumbs { display: inline; } .hg-article div { font-size: 20px; line-height: 32px; // color: rgba(34, 34, 34, 0.6) !important; } .hg-article-footer { padding: 0 !important; } .ko-related-articles { margin-bottom: 20px !important; } .ko-related-articles ul { padding: 0 !important; } .ko-related-articles h3 { font-size: 40px !important; line-height: 52px !important; padding-bottom: 24px !important; } @media (max-width: 766px) { .ko-related-articles h3 { font-size: 36px !important; line-height: 40px !important; } } .ko-related-articles a { position: relative; font-size: 16px !important; } // .ko-related-articles a::before { // top: 0px; // left: 0; // position: absolute; // content: url(https://www.sendowl.com/images/contact_support_question_mark.svg); // } .search-header { font-size: 56px !important; margin: 16px 0 16px !important; line-height: 64px !important; } .ko-srch-meta-cntr { display: none !important; } .hg-article-search { font-size: 16px; margin-top: 42px; padding: 0 !important; list-style-type: none; } .hg-article-search a { position: relative; // padding-left: 28px; font-weight: 700; } // .hg-article-search a::before { // top: 0px; // left: 0; // position: absolute; // content: url(https://www.sendowl.com/images/contact_support_question_mark.svg); // } .hg-article-search .hg-article-blurb { font-size: 14px; line-height: 24px; margin-top: 8px; margin-bottom: 24px !important; // padding-left: 28px; } .hg-article-info .art-updated, .hg-article-info .art-lineage { display: none !important; } .hg-article-body p { font-size: 17px; } .hg-article-body p img, .hg-article-body img.img-responsive { border: 2px solid #ccc; padding: 4px !important; margin: 40px 0 !important; border-radius: 6px; } .hg-article-body li { line-height: initial !important; margin-bottom: 15px; } .list-unstyled .list-unstyled .nav-header-sub { padding-bottom: 0 !important; } .hg-site-body { min-height: 2000px; } @media (max-width: 766px) { .hg-site-body { min-height: unset !important; } .documentation-categories { top: 45px !important; padding: 40px 20px 20px !important; } .search-header { font-size: 28px !important; line-height: 36px !important; } .documentation-outter-list { padding: 38px 0 0 !important; } .navBar { cursor: pointer; position: fixed !important; top: 15px !important; right: 16px !important; display: block; } .links { display: none !important; } .header { height: 60px !important; padding: 10px 16px 0 !important; border-bottom: none !important; } .header .logo img { width: 25px !important; } .header .support { font-size: 22px !important; } .subNav { padding: 14px 20px 0 !important; } .hg-site-body { width: 100% !important; margin-top: 50px !important; } .row { margin: 0 !important; } .documentation-article { padding: 1px 0 0 0 !important; width: 100% !important; margin-left: 0 !important; margin-top: 145px !important; } .title { font-size: 28px !important; line-height: 36px !important; margin-bottom: 16px !important; } .popularArticles { margin-top: 40px !important; } .documentation-body { padding: 0 20px !important; } .hg-article h1 { margin-bottom: 17px !important; font-size: 40px !important; line-height: 44px !important; } .hg-article div { font-size: 16px !important; line-height: 24px !important; } .hg-article-header { margin-bottom: 0 !important; } .hg-article h2 { font-size: 36px !important; line-height: 40px !important; margin-top: 40px !important; padding-top: 32px !important; } .hg-article h3 { padding: 32px 0 4px !important; } .hg-article video, .hg-article img { width: 100% !important; height: auto !important; padding-top: 12px !important; padding-bottom: 10px !important; } .hg-article blockquote { border-left: 2px solid #0075be !important; margin: 0 !important; padding: 0 0 6px 22px !important; font-size: 16px !important; font-style: italic; } .hg-article blockquote p { margin-top: 10px !important; } .hg-breadcrumbs { display: inline; } } ///////////////////////////////// ///////////////////////////////// ///////////////////////////////// ///////////////////////////////// ///////////////////////////////// .hg-contact-us-form form { margin-top: -30px !important; vertical-align: top; } .hg-contact-us-form .form-group { margin-bottom: 3px; } .hg-contact-us-form .form-group:first-of-type { margin-top: 20px; } .hg-contact-us-form h2 { max-width: 700px !important; // text-align: center !important; font-size: 20px !important; line-height: 42px !important; margin: 0 auto 8px !important; } form[action='/help/contact-feedback'] .hg-contact-us-form .form-group label[for='contact_subject'] { display: none; } form[action='/help/contact-feedback'] h2 { font-size: 38px !important; } .hg-contact-us-form .form-group label[for='contact_attachment'] { display: none; } .btn-success { margin-top: 32px; } .hg-contact-us-form .form-group label { display: inline-block; width: 124px; vertical-align: top; padding-top: 5px; text-align: left; } .hg-contact-us-form input, .hg-contact-us-form textarea { display: inline-block; width: calc(100% - 130px); } .hg-contact-us-form textarea { height: 100px; } .list-action { border-top: unset !important; font-style: unset !important; } .hg-contact-us-form button { padding: 10px 38px 10px 20px; box-sizing: border-box; background: #01AB81; border-radius: 10px; font-weight: 700; font-size: 16px; line-height: 24px; color: #ffffff; position: relative; } .hg-contact-us-form button:before { right: 20px; top: 10px; position: absolute; content: url(https://www.sendowl.com/images/chevron-white.svg); } .hg-contact-us-form .successImage { margin: 0 auto 40px !important; position: relative; } .hg-contact-us-form button:hover { background-color: #ea1c00 !important; color: #fff !important; } .hg-contact-us-form button:active { background-color: #d31900 !important; color: #fff !important; } .ko-documentation-categories { height: auto !important; } .hg-contact-us-form { position: relative; padding-top: 12px !important; text-align: center !important; } .hg-contact-us-form .text-right { text-align: center !important; } .hg-contact-us-form .recommended-container { text-align: left !important; } .hg-contact-us-form .recommended-container .hg-url { padding-left: 28px; box-sizing: border-box; font-size: 14px !important; margin-top: 8px; } .hg-contact-us-form .recommended-container .suggested-article { font-size: 16px !important; } .hg-contact-us-form .recommended-container .hg-date { display: none; font-size: 12px; font-weight: 700; margin-bottom: 12px; // color: rgba(34, 34, 34, 0.6) !important; } .hg-contact-us-form .recommended-container li { margin-bottom: 28px !important; } .btn-danger { padding-right: 20px !important; padding-left: 38px !important; margin-right: 12px !important; } .btn-danger:before { left: -30px !important; top: 10px !important; content: url(https://www.sendowl.com/images/chevron-white-left.svg) !important; } .results-yep { display: none; } .options { width: 100%; } .options .optionsCaption { font-size: 20px; line-height: 32px; text-align: center; color: rgba(34, 34, 34, 0.6); margin-bottom: 64px; width: 100%; } .options .optionsTitle { font-weight: 500; font-size: 64px; line-height: 64px; letter-spacing: -0.015em; color: #222222; margin-bottom: 24px; text-align: center; width: 100%; } .panels { width: 100%; position: relative; // white-space: nowrap; } .contactBox { background: #ffffff; box-shadow: 8px 16px 80px -36px rgba(0, 81, 132, 0.25); border-radius: 16px; vertical-align: top; height: 300px; display: inline-block; position: relative; overflow: hidden; // margin: 0 16px; text-align: center; width: calc(50% - 19px); } .documentation-articles { padding-left: 24px !important; } .buyerExplainBox { width: 100% !important; margin: 0 !important; height: auto !important; } .buyerExplainBox .panelsInner { padding: 0 40px 32px; box-sizing: border-box; position: relative; text-align: left !important; font-size: 16px; line-height: 24px; } .buyerExplainBox .panelsInner a { position: absolute; top: 5px; left: 40px; } .buyerExplainBox .panelsInner a img { transform: rotate(180deg) translateY(1px); margin: 0 12px 0 0 !important; } .buyerExplainBox .panelTitle { margin-bottom: 16px !important; } .contactBox:first-child { margin-right: 16px; } .contactBox:last-child { margin-left: 16px; } .contactBox .contactBoxHeader { margin-bottom: 32px; height: 96px; padding-top: 27px; box-sizing: border-box; } .contactBox .blueHeader { background: radial-gradient( 50% 197.4% at 50% 50%, rgba(0, 117, 190, 0.75) 0%, #0075be 100% ); } .contactBox .greenHeader { background: radial-gradient( 50% 197.4% at 50% 50%, rgba(0, 171, 130, 0.75) 0%, #00ab82 100% ); } .contactBox a { font-size: 16px; font-weight: 800; line-height: 24px; color: #01AB81 !important; } .contactBox a:hover { color: #ea1c00 !important; } .contactBox a:active { color: #d31900 !important; } .contactBox a img { margin-left: 12px; } .panelTitle { font-size: 28px; line-height: 36px; text-align: center; color: #222222; } .panelCaption { font-size: 16px; line-height: 24px; text-align: center; color: #222222; width: 230px; margin: 16px auto; } .contactBox .icon { display: none; } @media (max-width: 766px) { .hg-contact-us-form h2 { font-size: 28px !important; line-height: 32px !important; } .hg-contact-us-form button { width: 100% !important; } .optionsTitle { font-size: 48px !important; line-height: 48px !important; margin-bottom: 16px !important; text-align: left !important; } .optionsCaption { font-size: 16px !important; line-height: 24px !important; margin-bottom: 40px !important; text-align: left !important; } .contactBox { text-align: left !important; width: 100% !important; margin: 0 0 16px !important; padding: 20px !important; height: auto !important; } .contactBoxHeader { display: none !important; } .contactBox .icon { display: inline-block; margin-right: 8px; vertical-align: middle; box-sizing: border-box; transform: translateY(-3px); } .panelTitle { vertical-align: middle; display: inline-block; } .panelCaption { text-align: left !important; width: 100% !important; margin: 10px 0 16px !important; } .buyerExplainBox .panelsInner { padding: 16px 20px 24px; } .buyerExplainBox { padding: 0 !important; } .buyerExplainBox .panelsInner a { position: relative !important; margin-bottom: 20px; display: block !important; left: 0 !important; top: 0 !important; } .buyerExplainBox .panelTitle { text-align: left !important; margin-bottom: 0 !important; // display: block !important; } .panelText { margin-top: 16px; } .faq-nav-wrapper .faq-header { font-weight: 500 !important; font-size: 40px !important; line-height: 44px !important; } .faq-nav-wrapper .faq-top-description { font-size: 16px !important; line-height: 24px !important; color: rgba(34, 34, 34, 0.8) !important; } .faq-nav-wrapper { padding-top: 0 !important; } } input[type='file']::-webkit-file-upload-button { visibility: hidden; } input[type='file'] { width: 100%; height: 57px; margin-bottom: 40px; margin-top: 24px; border: none !important; overflow: visible !important; outline: none !important; } input[type='file']::before { transition: 0.3s; margin-top: 12px; content: 'Attach file'; display: inline-block; padding: 10px 20px; font-weight: 700; color: #0075be; cursor: pointer; background: rgba(0, 117, 190, 0.05); border-radius: 10px; } input[type='file']:hover::before { color: #005184 !important; background-color: rgba(0, 117, 190, 0.1) !important; } input[type='file']:active::before { color: #0075be !important; background-color: rgba(0, 117, 190, 0.1) !important; } .faq-nav-wrapper { padding-top: 16px; } .faq-nav-wrapper h2 { font-weight: bold !important; font-size: 20px !important; line-height: 28px !important; margin-bottom: 32px !important; margin-top: 44px !important; } @media (max-width: 767px) { } .faq-nav-wrapper h3 { margin: 0 !important; line-height: 1 !important; } .faq-nav-wrapper .faq-cat-container h3 a { line-height: 1 !important; } .faq-description { margin-top: 10px; } .faq-nav-wrapper .faq-cat-container { height: unset !important; padding: 0 0 0 32px !important; margin: 0 !important; background-color: none !important; } .faq-nav-wrapper .faq-cat-container a { font-size: 16px !important; line-height: 24px !important; color: #01AB81 !important; font-weight: 800; } .faq-nav-wrapper .faq-cat-container::before { top: 4px !important; left: 2px !important; position: absolute; content: url(https://www.sendowl.com/images/chevron-left-black.svg); } .fa-angle-double-right::before { content: url(https://www.sendowl.com/images/chevron-left-black.svg); } .faq-nav-wrapper .faq-cat-container:hover { background-color: rgba(0, 0, 0, 0) !important; } .faq-nav-wrapper .faq-header { padding: 0 !important; margin: 0 0 24px !important; border: none !important; font-size: 56px; line-height: 64px; letter-spacing: -0.015em; } .faq-nav-wrapper .faq-top-description { font-size: 20px; line-height: 32px; color: rgba(34, 34, 34, 0.6) !important; } .faq-nav-wrapper .article-block { margin-bottom: 22px !important; } .faq-nav-wrapper .article-block a { font-weight: 800; display: inline-block; font-size: 16px; line-height: 24px; color: #01AB81; // padding-left: 32px; box-sizing: border-box; position: relative; } .faq-nav-wrapper .article-block div { // padding-left: 32px; box-sizing: border-box; font-size: 14px; line-height: 22px; color: rgba(34, 34, 34, 0.8); margin-top: 8px; } .hg-home-page .hg-article-body h2, .hg-home-page .hg-article-body .clear-both, .hg-home-page .hg-article-body .homepage-categories-row, .hg-home-page .hg-article-body .homepage-categories-row + p { display: none; } .documentation-article em, .documentation-article li { font-size: 16px !important; } .alert { margin-top: 30px; } .alert h2 { margin-top: 0px !important; padding-top: 0px !important; margin-bottom: 0; font-size: 26px; border-top: none; } .alert p { margin: 10px 0; } .alert-info, .alert-warning { border: 0; background-color: #FDF8E3; border-radius: 4px; color: #1A1919; padding: 30px; } .alert-success { padding: 30px; background-color: #DEF0D8; color: #457C45; } .callout-yellow h2, .callout-red h2 { margin-top: 0px !important; padding-top: 0px !important; margin-bottom: 0; font-size: 26px; border-top: none; } .callout-yellow p, .callout-red p { margin: 10px 0; } .callout-red { margin-top: 30px; color: black; background-color: #fff3ee; border-color: #fff3ee; padding: 20px; } .callout-yellow { margin-top: 30px; color: black; background-color: #fffcd3; border-color: #fafcc3; padding: 20px; } .table-of-contents li { margin-bottom: 5px; } .hg-article a img { width: 50% !important; } dl { font-size: 16px; } .hg-article-body dt { margin-top: 20px; background-color: #4f87a9; float: left; width: 32px; height: 32px; display: inline-block; font-weight: 400; text-align: center; padding: 6px 9px; margin-bottom: 25px; margin-top: -5px; font-size: 18px; line-height: 1.2em; border-radius: 50px; color: #fff; vertical-align: baseline; white-space: nowrap; } @media (min-width: 992px) { .documentation-categories { height: auto !important; } } .hg-article-body dd { margin: 0 0 20px 42px; line-height: 24px; } .hg-article img.img-logo { max-height: 250px !important; width: auto !important; max-width: 350px !important; } h4.hg-list-title { font-size: 17px !important; } .hg-article-body table thead th { font-weight: bold; padding: 4px 10px; border-bottom: 1px solid #AAA; font-size: 16px; } .hg-article-body table { border: 1px solid #AAA; } .hg-article-body table td { padding: 8px 10px; border-left: 1px solid #AAA; font-size: 16px; } .hg-article-body table tbody>tr:nth-child(odd)>td { background-color: #ffffff; } /* Make sure that the top navigation never overlaps content when an anchor is clicked */ body, html { scroll-padding-top: 120px; /* adjust the pixel amount here for your top navigation bar height */ } /********************************************* Back to top snippet styling */ /* Set the color, size, and more for the back to top square */ .back-to-top { background-color: #3a3a3a; margin: 0; position: fixed; bottom: 100px; right: 45px; width: 55px; height: 45px; z-index: 100; text-decoration: none; text-align: center; border-radius: 4px; border: 1px solid #acacac; box-shadow: 1px 3px 3px #aeaeae; visibility: hidden; opacity: 0; transition: all .2s ease-in-out; } /* Icon styles--set the icon color */ .back-to-top i { font-size: 45px; color: #fff; } /* make visible when scrolled down on page */ .back-to-top.visible { visibility: visible; opacity: 1; } /* mouse effect styles */ .back-to-top:hover, .back-to-top:active, .back-to-top:focus { color: #3a3a3a; background-color: #3a3a3a; } /* Kate tests for category icon panel h3 styles! */ .cat-icon-panel h3 { margin: 0 !important; font-size: 16px !important; line-height: 1.2 !important; } .cat-icon-panel { border: 1px solid #CECECE; border-radius: 4px; } .cat-icon-panel:hover { transform: none; box-shadow: none; border-color: #01ab81; } .cat-icon-panel:hover .category-icon { transform: none; } .cat-icon-panel .category-icon { margin-bottom: 10px; } .cat-icons-wrapper { margin-top: 50px; } .hg-breadcrumbs li { padding-right: 8px; }</style> <script type="text/javascript" charset="utf-8" src="https://d3s179bfexmwfe.cloudfront.net/min/js/kbJquery2-78a42540e5.js"></script> <link rel="canonical" href="https://help.sendowl.com/help" /><link href="https://dyzz9obi78pm5.cloudfront.net/app/image/id/6050f8bcec161c6c6a747f82/n/favicon-v2.ico" rel="shortcut icon" type="image/x-icon" /> <script type="text/javascript"> $(document).ready(function () { if ( $('.recommended-container').length == 0 && !window.location.href.includes('contact-successful') ) { $('.hg-contact-us-form form').hide() $('.hg-contact-us-form').append(` <div id="pre-contact-question"> <div class="options"> <div class="optionsTitle">Contact support</div> <div class="optionsCaption">Are you a buyer or SendOwl seller?</div> <div id="buyer-question-explain" style="display:none;" class="contactBox buyerExplainBox"> <div class="contactBoxHeader blueHeader"> <img src="https://www.sendowl.com/images/contact_support_blue_icon.svg" /> </div> <div class="panelsInner"> <a href="#" class="redlink back-to-main"><img src="https://www.sendowl.com/images/chevron-orange.svg" />Back</a> <img class="icon" src="https://www.sendowl.com/images/contact_support_blue_icon_color.svg" /> <div class="panelTitle">Buyer</div> <div class="panelText"> If you have bought a product that was delivered by SendOwl you will need to contact the seller of that product for help. The seller is the correct person to contact for product support, additional download attempts, refunds and any other query you many have. We do not legally sell the file so are unable to provide support direct to buyers. </div> </div> </div> <div class="panels"> <div class="contactBox"> <div class="contactBoxHeader blueHeader"> <img src="https://www.sendowl.com/images/contact_support_blue_icon.svg" /> </div> <img class="icon" src="https://www.sendowl.com/images/contact_support_blue_icon_color.svg" /> <div class="panelTitle">Buyer</div> <div class="panelCaption"> You bought an item and SendOwl delivered it. </div> <a href="#" class="redlink buyer-question">Get help<img src="https://www.sendowl.com/images/chevron-orange.svg" /></a> </div> <div class="contactBox"> <div class="contactBoxHeader greenHeader"> <img src="https://www.sendowl.com/images/contact_support_green_icon.svg" /> </div> <img class="icon" src="https://www.sendowl.com/images/contact_support_green_icon_color.svg" /> <div class="panelTitle">Seller</div> <div class="panelCaption"> You use SendOwl to deliver your products. </div> <a href="#" class="redlink seller-question">Get help<img src="https://www.sendowl.com/images/chevron-orange.svg" /></a> </div> </div> </div> </div> `) $('.seller-question').click(function (e) { $('#pre-contact-question').hide() $('.hg-contact-us-form form').show() e.preventDefault() }) $('.buyer-question').click(function (e) { $('#pre-contact-question .panels').hide() $('#buyer-question-explain').show() e.preventDefault() }) $('.back-to-main').click(function (e) { $('#pre-contact-question .panels').show() $('#buyer-question-explain').hide() e.preventDefault() }) } if (window.location.href.includes('contact-successful')) { $('.hg-contact-us-form').prepend( `<img src="https://www.sendowl.com/images/form_submitted.svg" class="successImage" />` ) } document.getElementsByClassName('documentation-categories')[0].style.removeProperty('height'); document.getElementsByClassName('documentation-categories')[0].style.height = 'auto !important'; style = document.styleSheets[4]; // or whatever stylesheet you want 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<div class="input-group"> <input type="search" role="search" title="Search" aria-label="Search for articles" class="form-control" placeholder='Search for articles...' name="phrase" /> <span class="input-group-btn"><button class="btn btn-default" title="Search" name="Search" aria-label="Search" type="submit"><i class="fa fa-search"></i></button></span> </div> </form> </div> </div> </div> <div class="hideDesktop"> <div class="navBarMenu navbar-collapse collapse" id="navbar-collapse">  <div class="menuItem"><a href="https://help.sendowl.com/help"><img src="https://www.sendowl.com/images/menu_icon_help.svg" />Help center</a></div> <div class="menuItem"><a href="https://www.sendowl.com/developers/api/introduction"><img src="https://www.sendowl.com/images/icon_api.svg" />Developer Docs</a></div> <div class="menuItem"><a class="link" href="https://www.sendowl.com"><img src="https://www.sendowl.com/images/menu_icon_demo.svg" />SendOwl Home</a></div> </div> </div> <div class="subNav"> <div class="supportLink"> <a href="https://help.sendowl.com/help/contact-us">Contact support<img src="https://www.sendowl.com/images/chevron-orange.svg" /></a> </div> <div class="toggleContent" id="toggleContent" data-toggle="collapse" data-target=".documentation-categories"> <img class="toggleImage" src="https://www.sendowl.com/images/docs_contents.svg" />Table of contents </div> </div> </div> </nav> <div class="documentation-body"> <div > <div class="container"> <div class="supportBox"> Can鈥檛 find the help you need?<br /> <a class="link" href="https://help.sendowl.com/help/contact-us"><img src="https://www.sendowl.com/images/docs_support.svg" />Contact support</a> </div> <div class="row hg-site-body"> <div id="ko-documentation-categories" class="documentation-categories sidebar-nav nav-collapse col-md-4 col-lg-3"> <ul class="list-unstyled top-outter-list"> <li class="category-container search-header nav-header nav-header-sub level-0 hide"> <form action="/help/search" method="GET" class="hg-search-bar"> <div class="input-group"> <input type="search" role="search" title="Search" aria-label="Search for articles" class="form-control" placeholder='Search for articles...' name="phrase" /> <span class="input-group-btn"><button class="btn btn-default" title="Search" name="Search" aria-label="Search" type="submit"><i class="fa fa-search"></i></button></span> </div> </form> </li> </ul> <ul class="list-unstyled documentation-outter-list" data-level="0"> <li data-type="category" class="category-container nav-header nav-header-sub level-0 "> <div class="category-link-container "> <i class="home-icon fa fa-home"></i><a class="documentation-category" href="/help">Home</a> </div> </li> <li data-type="category" class="category-container nav-header nav-header-sub level-0 hide"> <div class="category-link-container "> <i class="home-icon fa fa-book"></i><a class="documentation-category" href="/help/glossary">Glossary</a> </div> </li> <li data-type="category" class="category-container nav-header nav-header-sub level-0"> <div class="category-link-container" data-id="646be5cadb8f3666bb6d49b0"><i class="cat-icon fa fa-chevron-right"></i><a class="documentation-category" href="/help/getting-started">Getting Started<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="569eaf48ed121c14228b4573"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/what-is-sendowl-overview">What is SendOwl?<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="article" data-id="574d903332131c49597b24f1" class="article-container"><a href="/help/what-is-sendowl" class="article-link">SendOwl: what is it and what does it do?</a></li><li data-type="article" data-id="569eaf50ed121c14228b45e2" class="article-container"><a href="/help/the-buyers-experience" class="article-link">Your buyer's experience with SendOwl</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="610abfaec2fe1beb677b2433"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/how-to-guides">How-To Guides<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="article" data-id="6488d49fd83b871d2e7c874b" class="article-container"><a href="/help/selling-a-pdf-on-sendowl" class="article-link">Selling a PDF on SendOwl</a></li><li data-type="article" data-id="610ac13701bcba986a7b244b" class="article-container"><a href="/help/ebooks" class="article-link">Selling an ebook on SendOwl</a></li><li data-type="article" data-id="610d955e6e50b1370e7b2508" class="article-container"><a href="/help/releasing-an-online-course" class="article-link">Releasing an online course on SendOwl</a></li><li data-type="article" data-id="6516f026702fb55a087241b2" class="article-container"><a href="/help/releasing-music-on-sendowl" class="article-link">Releasing music on SendOwl</a></li><li data-type="article" data-id="65271a6bd193ac6aee30ccf1" class="article-container"><a href="/help/selling-videos-on-sendowl" class="article-link">Selling videos on SendOwl</a></li><li data-type="article" data-id="614ddf68c37a27c72c7b25ec" class="article-container"><a href="/help/game-codes" class="article-link">Selling game codes on SendOwl</a></li><li data-type="article" data-id="6529b68ebd1b2b4cc70d66e9" class="article-container"><a href="/help/selling-event-tickets-on-sendowl" class="article-link">Selling event tickets on SendOwl</a></li><li data-type="article" data-id="615dbb5a8b7188f70b7b257d" class="article-container"><a href="/help/creator-sponsorship" class="article-link">Creator Sponsorship (Patreon alternative)</a></li><li data-type="article" data-id="6470f838e415085e8542a485" class="article-container"><a href="/help/going-deeper-guide" class="article-link">Going Deeper Guide</a></li></ul> </li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub level-0"> <div class="category-link-container" data-id="64b05d4882b2a07e0143a3df"><i class="cat-icon fa fa-chevron-right"></i><a class="documentation-category" href="/help/your-digital-products">Creating Products<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="65ba7e7c7a90b769d417a744"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/creating-products">Creating one-time payment products<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="56c600e691121c023447fee8"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="javascript:void(0);">One-time payment products FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="5720c2e291121c0d3d0d5302" class="article-container"><a href="/help/can-i-sell-any-file-type" class="article-link">Can I sell any file type or product?</a></li><li data-type="article" data-id="651af84ec799f156ee65a905" class="article-container"><a href="/help/whats-the-best-image-size-for-my-product-image" class="article-link">What's the best image size for my product image?</a></li><li data-type="article" data-id="64d695d2c2729433667923ce" class="article-container"><a href="/help/where-is-the-product-id-number" class="article-link">Where is the product ID number?</a></li><li data-type="article" data-id="6479157ed126255b77534944" class="article-container"><a href="/help/how-do-my-customers-download-their-products" class="article-link">How do my customers download their products?</a></li><li data-type="article" data-id="63769dad3d1e924fc142f67f" class="article-container"><a href="/help/change-date-time-of-launch" class="article-link">Can I change the date & time of a presale product launch?</a></li><li data-type="article" data-id="6376a1b8e570156cee67b8b3" class="article-container"><a href="/help/let-buyers-know-change-date-or-time" class="article-link">Can I let my buyers know if I change the launch of my presale product?</a></li><li data-type="article" data-id="6376a2db2d497c72985d86c2" class="article-container"><a href="/help/customize-emails-that-are-sent" class="article-link">Can I customize the SendOwl emails for a presale product?</a></li><li data-type="article" data-id="6376a4b7744e1e56807340d5" class="article-container"><a href="/help/buys-pre-sale-product-after-launched" class="article-link">What happens if someone buys a presale product after it's been launched?</a></li><li data-type="article" data-id="5720c3d632131c136111d1fe" class="article-container"><a href="/help/how-do-i-upload-large-files" class="article-link">Is there a file size limit? How do I upload large files?</a></li><li data-type="article" data-id="570fb0a691121cf0334aeaf2" class="article-container"><a href="/help/how-do-i-sell-multiple-files" class="article-link">How do I sell multiple product files at once?</a></li><li data-type="article" data-id="56c6013991121c083447ff4d" class="article-container"><a href="/help/limit-the-number-of-sales" class="article-link">Can I limit the number of sales for a product?</a></li><li data-type="article" data-id="56cc95d891121cf659bf7927" class="article-container"><a href="/help/can-i-send-updated-files-to-existing-customers" class="article-link">Can I send updated files to existing customers?</a></li><li data-type="article" data-id="569eaf66ed121c14228b4745" class="article-container"><a href="/help/self-hosting" class="article-link">Self-hosting your product files</a></li><li data-type="article" data-id="5773e92c32131c8a643cd77f" class="article-container"><a href="/help/can-i-change-the-currency-of-a-specific-product" class="article-link">Can I change the currency of a specific product?</a></li><li data-type="article" data-id="589c876e32131c784ee88abc" class="article-container"><a href="/help/license-codes-sell-more-than-one" class="article-link">What happens when someone buys multiple license codes?</a></li><li data-type="article" data-id="569eaf8ced121c14228b4989" class="article-container"><a href="/help/adding-shipping" class="article-link">Adding shipping rates for physical products</a></li><li data-type="article" data-id="65525724defd055de304d235" class="article-container"><a href="/help/how-do-i-deactivate-a-license-code-or-key" class="article-link">How do I deactivate a license code or key?</a></li><li data-type="article" data-id="64de897a9c88284a0e27f5b0" class="article-container"><a href="/help/can-i-delete-unallocated-license-codes" class="article-link">Can I delete unallocated license codes?</a></li><li data-type="article" data-id="651d9b9f3254aa5a82791719" class="article-container"><a href="/help/how-do-i-add-a-license-code-to-a-completed-order" class="article-link">How do I add a license code to a completed order?</a></li><li data-type="article" data-id="651b30bc4db3ff6942419955" class="article-container"><a href="/help/how-do-i-stop-issuing-license-keys-for-my-product" class="article-link">How do I stop issuing license keys for my product?</a></li><li data-type="article" data-id="569eaf7fed121c14228b48d7" class="article-container"><a href="/help/update-existing-products" class="article-link">Updating an existing digital product</a></li><li data-type="article" data-id="641c63fdea0e73247e0c6421" class="article-container"><a href="/help/how-can-i-see-when-a-product-was-last-updated" class="article-link">How can I see when a product was last updated?</a></li><li data-type="article" data-id="64837b8e4903bb4d421bacb3" class="article-container"><a href="/help/how-can-i-duplicate-a-product" class="article-link">How can I duplicate a product?</a></li><li data-type="article" data-id="64879bbfc6a07c7530495f8a" class="article-container"><a href="/help/i-got-an-email-about-tls-12-from-amazon-web-services" class="article-link">I got an email about a TLS update from Amazon Web Services</a></li><li data-type="article" data-id="649b2226b3584a62c82650f5" class="article-container"><a href="/help/how-do-i-add-products-to-an-existing-bundle" class="article-link">How do I add products to an existing collection?</a></li><li data-type="article" data-id="64b5c14b4e344d082a147013" class="article-container"><a href="/help/can-i-set-unlimited-downloads-on-a-product" class="article-link">Can I set unlimited downloads on a product?</a></li><li data-type="article" data-id="64d12cb4efaf1b60f60a1de8" class="article-container"><a href="/help/can-i-self-host-my-products-on-dropbox-or-google-drive" class="article-link">Can I self-host my products on Dropbox or Google Drive?</a></li><li data-type="article" data-id="64c41b0164e44948ab05cee3" class="article-container"><a href="/help/can-i-sell-iptv-on-sendowl" class="article-link">Can I sell IPTV on SendOwl?</a></li><li data-type="article" data-id="651b26951ac64c2242681622" class="article-container"><a href="/help/how-do-i-remove-a-pdf-stamp-from-my-product" class="article-link">How do I remove a PDF stamp from my product?</a></li><li data-type="article" data-id="6526de8bad7a8521d2309393" class="article-container"><a href="/help/who-controls-my-product-files" class="article-link">Who controls my product files?</a></li><li data-type="article" data-id="663e635991c0a73365515a84" class="article-container"><a href="/help/product-category-and-subcategory" class="article-link">What are the product category and subcategory?</a></li></ul> </li><li data-type="article" data-id="65ba53b9690ab03911175c9c" class="article-container"><a href="/help/overview-one-time-payment-products" class="article-link">Overview of one-time payment products</a></li><li data-type="article" data-id="65ba5b11a13d53771d50f504" class="article-container"><a href="/help/digital-products" class="article-link">Digital products</a></li><li data-type="article" data-id="65ba7c8534b45c79960d47dc" class="article-container"><a href="/help/curated-collection" class="article-link">Curated collection</a></li><li data-type="article" data-id="65baaf87b2966d086e66397b" class="article-container"><a href="/help/dripped-content" class="article-link">Dripped content</a></li><li data-type="article" data-id="65bab4929ba41a4af5120b33" class="article-container"><a href="/help/e-book" class="article-link">e-books</a></li><li data-type="article" data-id="65bab713ada0b2774d169c47" class="article-container"><a href="/help/music" class="article-link">Music</a></li><li data-type="article" data-id="65babec4fe247006b029c716" class="article-container"><a href="/help/pdf" class="article-link">PDF</a></li><li data-type="article" data-id="65c3f141e5b17346fe0bbf1a" class="article-container"><a href="/help/tip-jar" class="article-link">Tip Jar</a></li><li data-type="article" data-id="65bbb059802f8401f3327b53" class="article-container"><a href="/help/licenses-or-codes" class="article-link">Licenses or codes</a></li><li data-type="article" data-id="65bbb84bb889f036593b7d21" class="article-container"><a href="/help/gaming-codes" class="article-link">Gaming codes</a></li><li data-type="article" data-id="65c4e82f792b5102476fc48e" class="article-container"><a href="/help/streaming-audio" class="article-link">Streaming Audio</a></li><li data-type="article" data-id="65e1f2bcd63fdb2b833c992b" class="article-container"><a href="/help/streaming-video" class="article-link">Streaming Video</a></li><li data-type="article" data-id="65bbf6e7b624d32f5f1ba7cf" class="article-container"><a href="/help/presale-content" class="article-link">Presale content</a></li><li data-type="article" data-id="65bbc0e702728b793b1d88de" class="article-container"><a href="/help/physical-product" class="article-link">Physical product</a></li><li data-type="article" data-id="65bbc471c245df466f777aaa" class="article-container"><a href="/help/redirect" class="article-link">Redirect</a></li><li data-type="article" data-id="65c3ed59b74cf80f291ad909" class="article-container"><a href="/help/coaching-services" class="article-link">Coaching services</a></li><li data-type="article" data-id="65bbbca3bc594c321852cb14" class="article-container"><a href="/help/other" class="article-link">Other</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="65c24ab745567b296535a2c3"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/creating-recurring-payment-products">Creating recurring payment products<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="56cc9a6c32131c6547494e4f"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="javascript:void(0);">Recurring payment products FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="647e43b7a72aa8769e4a0422" class="article-container"><a href="/help/how-do-i-update-a-file-access-subscription" class="article-link">How do I update a file access subscription?</a></li><li data-type="article" data-id="647e492466758d3b861d6c07" class="article-container"><a href="/help/how-do-i-update-a-drip-subscription" class="article-link">How do I update a drip subscription?</a></li><li data-type="article" data-id="65281f254cddf1698d1f13c9" class="article-container"><a href="/help/how-can-my-subscriber-update-their-payment-card" class="article-link">How can my subscriber update their payment card?</a></li><li data-type="article" data-id="569eaf71ed121c14228b47fc" class="article-container"><a href="/help/managing-subscriptions" class="article-link">Managing subscriptions</a></li><li data-type="article" data-id="5b2948266e121cbb4059c9a0" class="article-container"><a href="/help/payment-reminder-email" class="article-link">How do I send a subscription payment reminder email?</a></li><li data-type="article" data-id="64d672e0bd52467f8e212e64" class="article-container"><a href="/help/can-i-extend-a-subscription" class="article-link">Can I extend a subscription?</a></li><li data-type="article" data-id="57b20ff691121cdc342146d0" class="article-container"><a href="/help/can-i-add-subscriptions-to-the-add-to-cart-buttons" class="article-link">Can I add subscriptions to the 'Add to Cart' buttons?</a></li><li data-type="article" data-id="5e7cb5686e121cb217e7fcd1" class="article-container"><a href="/help/pausing-subscription-payments" class="article-link">Pausing subscription payments</a></li><li data-type="article" data-id="56d7542091121c9150c6a316" class="article-container"><a href="/help/can-discounts-be-applied-to-subscriptions" class="article-link">Can discounts be applied to subscriptions?</a></li><li data-type="article" data-id="60afa08f4184f07f077b27d3" class="article-container"><a href="/help/subscriber-billing-date" class="article-link">Changing a subscriber's billing date</a></li><li data-type="article" data-id="5fe0b750ad121c4920454b69" class="article-container"><a href="/help/can-subscriptions-be-gifted" class="article-link">Can subscriptions be gifted?</a></li><li data-type="article" data-id="582dcc6891121cb853913c11" class="article-container"><a href="/help/dunning-subscription-report" class="article-link">How do I create a dunning subscription report?</a></li><li data-type="article" data-id="56cc9b9691121c2d53bf7a03" class="article-container"><a href="/help/can-i-restrict-the-number-of-download-attempts" class="article-link">For subscriptions, can I restrict the number of downloads?</a></li><li data-type="article" data-id="56e9ba4b91121c8c59f0f0c6" class="article-container"><a href="/help/i-want-to-change-the-price-of-a-subscription-will-this-impact-existing-subscribers" class="article-link">I want to change the price of a subscription. Will this impact existing subscribers?</a></li></ul> </li><li data-type="article" data-id="65c24bda14294f271959bc31" class="article-container"><a href="/help/overview-recurring-payment-products" class="article-link">Overview of recurring payment products</a></li><li data-type="article" data-id="65c3ac2f9821c105e577c4ab" class="article-container"><a href="/help/setting-up-recurring-payments" class="article-link">Setting the pricing for recurring payment products</a></li><li data-type="article" data-id="65bc099326c7223ae915e6c5" class="article-container"><a href="/help/subscription" class="article-link">Subscription</a></li><li data-type="article" data-id="65c3cbddda25eb23cd3851f6" class="article-container"><a href="/help/newsletter" class="article-link">Newsletter</a></li><li data-type="article" data-id="65c3cfed2a7c2a2386507486" class="article-container"><a href="/help/online-courses" class="article-link">Online courses</a></li><li data-type="article" data-id="65c3e93d3823f32a02296f57" class="article-container"><a href="/help/sponsorship" class="article-link">Sponsorship</a></li></ul> </li><li data-type="article" data-id="6669e8e588a4026b920d16e5" class="article-container"><a href="/help/product-files" class="article-link">Product Files</a></li><li data-type="article" data-id="6669e2f8b4be70073c0ce253" class="article-container"><a href="/help/product-images" class="article-link">Product Images</a></li><li data-type="article" data-id="66e1ba507272c6a36a0ec215" class="article-container"><a href="/help/discovery-listing" class="article-link">Discovery engine listing</a></li><li data-type="article" data-id="67228ea87732e1afd40c996e" class="article-container"><a href="/help/creating-products-with-ai" class="article-link">SendOwl AI generated products</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub level-0"> <div class="category-link-container" data-id="64122a4ab02ad603444a995e"><i class="cat-icon fa fa-chevron-right"></i><a class="documentation-category" href="/help/selling-on-sendowl">Selling with SendOwl<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="article" data-id="6723d41812681c0d4a0317ea" class="article-container"><a href="/help/checkout-versions" class="article-link">Checkout options (aka What you see on the “sell” page)</a></li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="6732481c2a8ca3bd2d09f4e6"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/sendowl-2">SendOwl 2.0<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="6732539bc5614a0db902ae9a"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="javascript:void(0);">SendOwl 2.0 FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="6735133165e74c34240d83a3"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="javascript:void(0);">Storefront FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-3" style="display:none;"><li data-type="article" data-id="639c90305527e87f765d1460" class="article-container"><a href="/help/what-products-are-displayed" class="article-link">Which products are displayed in my SendOwl storefront?</a></li><li data-type="article" data-id="639c90c4d1a1bb2b41726b97" class="article-container"><a href="/help/add-a-product-image" class="article-link">How do I add a product image to my SendOwl storefront?</a></li><li data-type="article" data-id="639c9239b91ba338c4311265" class="article-container"><a href="/help/add-a-product-description" class="article-link">How do I add a product description to my SendOwl storefront?</a></li><li data-type="article" data-id="639ce3a10428253e386b42e4" class="article-container"><a href="/help/add-storefront-to-linktree" class="article-link">Adding a storefront to Linktree</a></li></ul> </li><li data-type="article" data-id="56c61e4732131c345c485c20" class="article-container"><a href="/help/can-i-limit-the-number-of-download-attempts" class="article-link">Can I restrict the number of download attempts?</a></li><li data-type="article" data-id="64d1597928578b3f8b68871f" class="article-container"><a href="/help/can-i-set-a-time-limit-for-downloads" class="article-link">Can I set a time limit for downloads? (Link validity)</a></li><li data-type="article" data-id="5762f89a32131c5f4795e2fc" class="article-container"><a href="/help/how-do-i-set-the-checkout-language" class="article-link">How do I set the checkout and download page language?</a></li><li data-type="article" data-id="57742b8e91121c3f58f23fcb" class="article-container"><a href="/help/ssl-certificate" class="article-link">Do I need an SSL certificate or an HTTPS connection for SendOwl?</a></li><li data-type="article" data-id="652da8a2b746850361457f1f" class="article-container"><a href="/help/how-do-i-stamp-my-buyers-license-code-on-their-pdf" class="article-link">How do I stamp my buyer's license code on their PDF?</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="5a675781ec161c1761afb60b"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/additional-checkout-options">More selling options<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="569eaf73ed121c14228b4812" class="article-container"><a href="/help/using-discount-codes" class="article-link">Using discount codes (coupons)</a></li><li data-type="article" data-id="569eaf78ed121c14228b485f" class="article-container"><a href="/help/upsells" class="article-link">Enabling upsells</a></li><li data-type="article" data-id="58b4372991121c8e55aac6b9" class="article-container"><a href="/help/recapturing-abandoned-carts" class="article-link">Recapturing abandoned carts</a></li><li data-type="article" data-id="569eaf6bed121c14228b47ac" class="article-container"><a href="/help/pdf-stamping" class="article-link">Stamping PDFs with order details</a></li><li data-type="article" data-id="569eaf8fed121c14228b49c3" class="article-container"><a href="/help/enabling-gift-orders" class="article-link">Enabling gift orders</a></li><li data-type="article" data-id="569eaf7bed121c14228b4891" class="article-container"><a href="/help/product-redirects" class="article-link">Redirecting your buyer to an external URL</a></li><li data-type="article" data-id="569eaf58ed121c14228b467e" class="article-container"><a href="/help/download-page-folder" class="article-link">Adding folders to the downloads page</a></li><li data-type="article" data-id="569eaf60ed121c14228b46f3" class="article-container"><a href="/help/using-pay-what-you-want-pricing" class="article-link">Using Pay What You Want pricing</a></li></ul> </li><li data-type="article" data-id="639c86e588189756eb253e92" class="article-container"><a href="/help/creating-a-sendowl-storefront" class="article-link">Creating your SendOwl storefront</a></li><li data-type="article" data-id="6669b6022dba4c841d009088" class="article-container"><a href="/help/what-are-product-sales-pages" class="article-link">What are Product Sales Pages?</a></li><li data-type="article" data-id="649cb7d9eee7d704aa3d5d54" class="article-container"><a href="/help/selling-with-payment-links" class="article-link">Selling with payment links</a></li><li data-type="article" data-id="649dc66cd4db2b10d810f7f3" class="article-container"><a href="/help/selling-with-sendowls-website-buttons" class="article-link">Embedding SendOwl website buttons</a></li><li data-type="article" data-id="639cdd3e6d892f0b166cb86e" class="article-container"><a href="/help/adding-products-to-linktree" class="article-link">Adding a single product to Linktree</a></li><li data-type="article" data-id="648a410a2dade7461628dff5" class="article-container"><a href="/help/getting-started-with-notion-sendowl" class="article-link">Getting started with Notion + SendOwl</a></li><li data-type="article" data-id="649dadba469a8a132d21c562" class="article-container"><a href="/help/selling-from-social-media" class="article-link">Selling from social media</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="67324c9132e5b689f003cc34"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/sendowl-1">SendOwl 1.0<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="673254f193078ab3d9000f67"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/sendowl-10-faq">SendOwl 1.0 FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="64d14c29f3591539ce603fb2" class="article-container"><a href="/help/adding-a-continue-shopping-button" class="article-link">Adding a Continue Shopping button</a></li></ul> </li><li data-type="article" data-id="649da9f40faa954f0145b05a" class="article-container"><a href="/help/legacy-product-sales-page" class="article-link">Legacy sales page</a></li><li data-type="article" data-id="67250abc6c225f0d550c7eb9" class="article-container"><a href="/help/legacy-payment-links" class="article-link">Legacy payment links</a></li><li data-type="article" data-id="67250d7678aa9c3ab30b18a8" class="article-container"><a href="/help/selling-with-legacy-website-buttons" class="article-link">Legacy website buttons</a></li><li data-type="article" data-id="672a276b4d7390a49702fdd1" class="article-container"><a href="/help/adding-a-single-product-to-linktree-legacy-version" class="article-link">Legacy Linktree</a></li><li data-type="article" data-id="672a50ac542aceb03f0b8820" class="article-container"><a href="/help/getting-started-with-notion-sendowl-legacy-version" class="article-link">Legacy Notion</a></li><li data-type="article" data-id="672a545d68dbc3fb4d053e98" class="article-container"><a href="/help/selling-from-social-media-legacy-version" class="article-link">Legacy selling from social media</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="64123105d535e03e5837e844"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/sendowl-checkout-templates">SendOwl checkout templates<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="article" data-id="5a707fc2ad121c9a7aa8643a" class="article-container"><a href="/help/default-sendowl-checkout-template" class="article-link">Default SendOwl 2.0 checkout template</a></li><li data-type="article" data-id="592ea5b76e121ce901ae531c" class="article-container"><a href="/help/choosing-your-checkout-template" class="article-link">Choosing a Legacy 1.0 template</a></li><li data-type="article" data-id="672e3770390cda326d0d01e2" class="article-container"><a href="/help/legacy-sendowl-template" class="article-link">Legacy 1.0 SendOwl template</a></li><li data-type="article" data-id="5a7088dbec161ceb661982f1" class="article-container"><a href="/help/marketers-checkout" class="article-link">Legacy 1.0 Marketers template</a></li><li data-type="article" data-id="5a708fceec161c5b6b198220" class="article-container"><a href="/help/ecommerce-checkout" class="article-link">Legacy 1.0 Ecommerce template</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="576c199432131c035f0666eb"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/customizing-checkout-process">Customizing the checkout process<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="64d2a7e6ad2a375fc82ce000"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="javascript:void(0);">Email customizations<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="569eaf5bed121c14228b46ae" class="article-container"><a href="/help/customising-email-templates" class="article-link">Customizing SendOwl's email templates</a></li><li data-type="article" data-id="64d1665e1e5553557a3bda84" class="article-container"><a href="/help/customizing-the-text-of-your-order-emails" class="article-link">Customizing the text of your order emails</a></li><li data-type="article" data-id="64d26aaa2de3e658943bd976" class="article-container"><a href="/help/adding-product-specific-details-to-an-email-template" class="article-link">Adding product-specific details to an email template</a></li><li data-type="article" data-id="64de8e551242663a5f3218e8" class="article-container"><a href="/help/adding-html-to-order-emails" class="article-link">Adding HTML to your order emails</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="64d1522620094a510702f67c"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="javascript:void(0);">Button customizations<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="576c19eb32131cfe5e066771" class="article-container"><a href="/help/customizing-the-sendowl-checkout-buttons" class="article-link">Customizing the checkout buttons</a></li><li data-type="article" data-id="64d145c4fcc55e559a7dca58" class="article-container"><a href="/help/adding-a-download-all-button" class="article-link">Adding a Download All button</a></li><li data-type="article" data-id="64d14929d1cb2202ad38f6d0" class="article-container"><a href="/help/adding-a-save-to-dropbox-button" class="article-link">Adding a Save to Dropbox button</a></li><li data-type="article" data-id="64b8724ca67e4d73452f3b39" class="article-container"><a href="/help/changing-the-wording-on-a-button" class="article-link">Changing the wording on a button</a></li><li data-type="article" data-id="652046a9a271b877a02a5713" class="article-container"><a href="/help/changing-the-color-of-the-checkout-buttons" class="article-link">Changing the color of the checkout buttons</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="5aa7d46b6e121c990164ebee"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/editing-checkout-template-code">Editing your checkout template code<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="5aa806786e121c792064ead4" class="article-container"><a href="/help/duplicating-the-checkout" class="article-link">Duplicating and updating a Legacy 1.0 checkout template</a></li><li data-type="article" data-id="642f2a5ee16596306c5851e7" class="article-container"><a href="/help/changing-text-on-the-checkout-and-payment-pages" class="article-link">Changing text on the Legacy checkout pages</a></li><li data-type="article" data-id="5aa7d5e2ad121c1f267f7d08" class="article-container"><a href="/help/add-to-cart-button-on-sales-page" class="article-link">Adding an Add to Cart button to the Legacy sales page</a></li></ul> </li><li data-type="article" data-id="5a60c31dad121c4e44591739" class="article-container"><a href="/help/adding-a-logo-to-the-checkout" class="article-link">Adding a logo to the checkout pages</a></li><li data-type="article" data-id="64b1ac54057bea083208eb59" class="article-container"><a href="/help/collecting-more-details-from-your-buyer" class="article-link">Collecting more details from your buyer</a></li><li data-type="article" data-id="64b1b115e92d9c0c332ad1b2" class="article-container"><a href="/help/adding-custom-order-numbering" class="article-link">Adding custom order numbering</a></li><li data-type="article" data-id="5773ed6891121cb544f23fbf" class="article-container"><a href="/help/terms-and-conditions" class="article-link">Adding a Terms and Conditions or EULA</a></li><li data-type="article" data-id="569eaf64ed121c14228b4723" class="article-container"><a href="/help/custom-checkout-fields" class="article-link">Adding custom fields to your checkout pages</a></li><li data-type="article" data-id="57fe40f391121cec22bfcf78" class="article-container"><a href="/help/translate-the-checkout" class="article-link">Translating the checkout and download pages</a></li><li data-type="article" data-id="64b1b819a2ff7f36f7462509" class="article-container"><a href="/help/requiring-buyer-consent-for-order-update-emails" class="article-link">Requiring buyer consent for order update emails</a></li></ul> </li><li data-type="article" data-id="6736390cff4b8492b301fd75" class="article-container"><a href="/help/product-reviews" class="article-link">Product reviews</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub level-0"> <div class="category-link-container" data-id="569eaf48ed121c14228b4571"><i class="cat-icon fa fa-chevron-right"></i><a class="documentation-category" href="/help/payment-gateways">Getting Paid<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="64b5b3056bb9ca36e7674395"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/paypal">PayPal<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="581899e091121ca108599cec"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/paypal-faq">PayPal FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="570d215332131c9b12804b58" class="article-container"><a href="/help/can-i-accept-debitcredit-cards-without-using-paypal" class="article-link">Can I accept debit/credit cards with PayPal?</a></li><li data-type="article" data-id="56c604b132131cb158485d04" class="article-container"><a href="/help/do-i-need-a-dedicated-paypal-account" class="article-link">Do I need a dedicated PayPal account?</a></li><li data-type="article" data-id="6430435614415e13ee497454" class="article-container"><a href="/help/im-seeing-sales-in-paypal-but-not-sendowl-why" class="article-link">I'm seeing sales in PayPal but not SendOwl. Why?</a></li><li data-type="article" data-id="569eaf91ed121c14228b49d1" class="article-container"><a href="/help/paypal-ipn-settings" class="article-link">How do I configure the PayPal IPN?</a></li><li data-type="article" data-id="5835dedf32131ce072aedace" class="article-container"><a href="/help/paypal-order-shown-as-pending" class="article-link">Why is this PayPal order showing as Pending?</a></li><li data-type="article" data-id="643042539287336e4d735a2c" class="article-container"><a href="/help/how-do-i-sell-in-multiple-currencies-with-paypal" class="article-link">How do I sell in multiple currencies with PayPal?</a></li><li data-type="article" data-id="570d242991121c36584aeb26" class="article-container"><a href="/help/do-you-support-paypal-micropayments" class="article-link">Does SendOwl support PayPal micropayments?</a></li><li data-type="article" data-id="576a9c9632131c3e470665da" class="article-container"><a href="/help/paypal-security-updates" class="article-link">I got an email about PayPal updates - what do I do?</a></li></ul> </li><li data-type="article" data-id="580a2c0332131c5005d5615d" class="article-container"><a href="/help/adding-paypal" class="article-link">Adding PayPal to SendOwl</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="64b5b34b2ca0cb73f119bc91"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/stripe">Stripe<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="642d9cc6539e641eb47f86ba"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/stripe-faq">Stripe FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="5b460d586e121cc6027ea264" class="article-container"><a href="/help/stripe-live-payments" class="article-link">How do I take live payments in Stripe?</a></li><li data-type="article" data-id="5b46037d8e121ca50f2609f2" class="article-container"><a href="/help/stripe-test-payments" class="article-link">How do I take test payments in Stripe?</a></li><li data-type="article" data-id="63cff5100dbce73cd865d9da" class="article-container"><a href="/help/swap-between-live-and-test" class="article-link">How do I swap between Stripe's Live and Test modes?</a></li><li data-type="article" data-id="57a1ec9091121c1d75dc95b7" class="article-container"><a href="/help/payment-gateway-changes" class="article-link">I read something about upcoming Stripe changes. Help!</a></li><li data-type="article" data-id="64f7880fec9e05289b3667b6" class="article-container"><a href="/help/how-do-i-switch-to-a-different-stripe-account" class="article-link">How do I switch to a different Stripe account?</a></li></ul> </li><li data-type="article" data-id="642c5f01bf0909075553ba24" class="article-container"><a href="/help/adding-stripe" class="article-link">Adding Stripe to SendOwl</a></li><li data-type="article" data-id="61b35fb900a4de98007b2536" class="article-container"><a href="/help/klarna" class="article-link">Adding Klarna to SendOwl</a></li><li data-type="article" data-id="57d6aa7532131cb604beab21" class="article-container"><a href="/help/apple-pay" class="article-link">Adding Apple Pay to SendOwl</a></li><li data-type="article" data-id="592ea539ec161c1f45a7bcf3" class="article-container"><a href="/help/adding-european-payment-methods" class="article-link">Adding European payment methods (Bancontact, and iDEAL)</a></li><li data-type="article" data-id="5b83fdceec161cae6418b2d3" class="article-container"><a href="/help/alipay" class="article-link">Adding Alipay to SendOwl</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="56c6048a32131cb058485cbc"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/payment-gateways-faq">Getting Paid FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="article" data-id="57a8c36d32131cb267c9089f" class="article-container"><a href="/help/how-do-i-get-paid" class="article-link">How do I get paid?</a></li><li data-type="article" data-id="64d675946b43d477b2043903" class="article-container"><a href="/help/what-fees-will-i-be-paying-to-sell-on-sendowl" class="article-link">What fees will I be paying to sell on SendOwl?</a></li><li data-type="article" data-id="5773f5cf32131c4c663cd6d2" class="article-container"><a href="/help/what-payment-gateways-do-you-support" class="article-link">What payment gateways do you support?</a></li><li data-type="article" data-id="570d1fd591121c2a5f4aea95" class="article-container"><a href="/help/why-do-i-need-a-payment-gateway" class="article-link">Why do I need a payment gateway?</a></li><li data-type="article" data-id="570d24c532131cb312804b77" class="article-container"><a href="/help/do-you-track-payment-gateway-fees" class="article-link">Does SendOwl track payment gateway fees?</a></li><li data-type="article" data-id="61c096e2b6c25616627b23d3" class="article-container"><a href="/help/offer-payment-plans" class="article-link">Can I offer payment plans?</a></li><li data-type="article" data-id="61bb7e3d774563d7217b2514" class="article-container"><a href="/help/klarna-installment-thresholds" class="article-link">Can I offer installment plans on small purchases?</a></li><li data-type="article" data-id="5773ec0e32131cca633cd81f" class="article-container"><a href="/help/how-are-chargebacks-handled" class="article-link">How are chargebacks handled?</a></li><li data-type="article" data-id="598c8ae46e121c615cac0c5f" class="article-container"><a href="/help/enabling-shopify-risk-reviews" class="article-link">Can I apply Shopify's fraud analysis to SendOwl orders?</a></li><li data-type="article" data-id="570d476891121c206f4aea77" class="article-container"><a href="/help/can-i-sell-in-bitcoins" class="article-link">Can I sell in Bitcoins?</a></li></ul> </li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub level-0"> <div class="category-link-container" data-id="648b9ba62ad51a18014e832e"><i class="cat-icon fa fa-chevron-right"></i><a class="documentation-category" href="/help/integrations">Integrations<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="570d265a32131cb312804b79"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="/help/shopify-integration">Shopify + SendOwl<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="570d299991121c71584aeb0e"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" href="javascript:void(0);">Shopify + SendOwl FAQ<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-2" style="display:none;"><li data-type="article" data-id="649b44aed9b0300aca084af5" class="article-container"><a href="/help/shopify-sendowl-which-type-of-account-do-i-have" class="article-link">Shopify + SendOwl: which type of account do I have?</a></li><li data-type="article" data-id="649b51e13adb126dc709b7f2" class="article-container"><a href="/help/how-can-i-see-which-sendowl-product-is-linked-to-this-shopify-product" class="article-link">How can I see which SendOwl product is linked to this Shopify product?</a></li><li data-type="article" data-id="570e519c32131cf828804abd" class="article-container"><a href="/help/why-arent-my-shopify-orders-processing-automatically" class="article-link">Why aren't my Shopify orders processing automatically?</a></li><li data-type="article" data-id="61698038b754dc5f5a7b243f" class="article-container"><a href="/help/mark-order-as-fulfilled" class="article-link">What does “Mark order as fulfilled” mean in Shopify?</a></li><li data-type="article" data-id="5874eea632131c5e62aeb269" class="article-container"><a href="/help/add-license-keys-to-shopify-email" class="article-link">Can I add license keys to the Shopify email?</a></li><li data-type="article" data-id="5e610961ec161ce362ae4850" class="article-container"><a href="/help/shopify-told-me-about-an-api-update-what-do-i-do" class="article-link">Shopify told me about an API update - what do I do?</a></li><li data-type="article" data-id="66aa62081e56a4a21f0d5b1b" class="article-container"><a href="/help/migrating-from-classic-thank-you-page" class="article-link">Migrating from 'classic' thank you page</a></li><li data-type="article" data-id="66aa70cfbc73696f2603636a" class="article-container"><a href="/help/migrating-from-classic-shopify-customer-accounts" class="article-link">Migrating from 'classic' Shopify customer accounts</a></li></ul> </li><li data-type="article" data-id="640a2bdcdf656f569c160053" class="article-container"><a 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href="/help/how-can-i-see-what-taxes-were-charged-on-an-order" class="article-link">How can I see what taxes were charged on an order?</a></li><li data-type="article" data-id="646d3f03ccbf896bab0399a2" class="article-container"><a href="/help/how-do-i-set-up-tax-rules-for-other-countries" class="article-link">How do I set up tax rules for other countries?</a></li></ul> </li><li data-type="article" data-id="569eaf5fed121c14228b46eb" class="article-container"><a href="/help/charging-tax" class="article-link">Charging tax</a></li><li data-type="article" data-id="6463ea4787945b4f863994ec" class="article-container"><a href="/help/setting-a-tax-category" class="article-link">Setting a tax category</a></li><li data-type="article" data-id="569eaf57ed121c14228b4671" class="article-container"><a href="/help/vat-management" class="article-link">UK & EU VAT management</a></li><li data-type="article" data-id="643d79fb59711f7c6a40e75c" class="article-container"><a href="/help/generating-tax-reports" class="article-link">Generating tax reports</a></li></ul> </li><li data-type="article" data-id="651b032d4127ab7b11146892" class="article-container"><a href="/help/tracking-sales-on-analytics-page" class="article-link">Tracking your sales on the Analytics page</a></li></ul> </li><li data-type="category" class="category-container nav-header nav-header-sub level-0"> <div class="category-link-container" data-id="64b05df00fbe6a5f610936c2"><i class="cat-icon fa fa-chevron-right"></i><a class="documentation-category" href="/help/affiliates-and-referrals">Affiliates and Referrals<span class="badge badge-new pull-right"></span><span class="badge badge-updated pull-right"></span></a> </div> <ul class="list-unstyled documentation-articles level-1" style="display:none;"><li data-type="category" class="category-container nav-header nav-header-sub"> <div class="category-link-container" data-id="569eaf48ed121c14228b456d"><i class="cat-icon fa fa-chevron-right"></i> <a class="documentation-category" 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