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href="javascript:void(0);" aria-label="Help" rel="nofollow"> <em class="yucs-hide yucs-menu_anchor">Help</em> </a> <div id="yucs-help_inner" class="yucs-hide yucs-menu yucs-hm-activate" data-yltmenushown="/"> <span class="sp yucs-dock"></span> <ul id="yuhead-help-panel"> <li><a class="yucs-acct-link" href="https://web.archive.org/web/20130913043347/https://edit.yahoo.com/mc2.0/eval_profile?.intl=us&.lang=en-US&.done=http://help.yahoo.com/kb/index%3fpage=home%26locale=en_US&.src=yhelp&.intl=us&.lang=en-US" target="_top">Account Info</a></li> <li><a href="https://web.archive.org/web/20130913043347/http://help.yahoo.com/kb/index?page=home&locale=en_US" rel="nofollow">Help</a></li> <span class="yucs-separator" role="presentation" style="display: block;"></span> <li><a href="https://web.archive.org/web/20130913043347/http://yahoo.uservoice.com/forums/207297" rel="nofollow">Suggestions</a></li> </ul> </div></div> <div id="yucs-network_link"><a id="yucs-home_link" href="https://web.archive.org/web/20130913043347/http://www.yahoo.com/" rel="nofollow" target="_top">Yahoo!</a></div> <div id="yucs-bnews" class="yucs-activate slide yucs-hide" data-linktarget="_top" data-authstate="signedout" data-deflink="http://news.yahoo.com" data-deflinktext="Visit Yahoo! News for the latest." data-title="Breaking News" data-close="Close this window" data-lang="en-us" data-property="help"></div> </div> </div>  <div id="yUnivHead" class="yucs-hide"></div></div> </div> <div class="yui3-g-r hco">  <div class="hsb"> <form name="landingSearch" id="landingSearch" action="/web/20130913043347/http://help.yahoo.com/kb/index" onsubmit="return isValidSearch();"> <input type="hidden" name="page" value="answers"/> <input type="hidden" name="startover" value="y"/> <input type="hidden" name="y" value="PROD"/> <input type="hidden" name="source" value="home.landing_search"/> <input type="hidden" name="locale" value="es_US"/> <input id="searchInput" type="text" name="question_box" autocomplete="off" title="Search input" value="" onblur="blurSearchHelp()" onfocus="focusSearchHelp();"/> <a href="#" title="Click to search" onclick="if (isValidSearch()) document.landingSearch.submit();" id="srch-btn">Search Help</a> </form> </div>  <div class="pli"> <div class="pit"> <h1> How can we help you today? </h1> <h2> Answering your questions and providing support when you need it. </h2>      <div class="qlb nhl"> <div class="h3"> Need Help Logging In? </div> <h3> <p>Call Yahoo Customer Care toll-free at<br/> <span style="color: rgb(89, 27, 139);"><strong>1-800-318-0612</strong></span> or</p> <a href="https://web.archive.org/web/20130913043347/https://io.help.yahoo.com/contact/index?locale=en_US&page=contact&srcContact=acct_care" title="click here" ywaactionid="13" onclick="sendYWAAction('13')"> click here </a> </h3> <b class="shd"></b> </div> </div> </div>  <div class="yui3-u-1"> <div class="yui3-u-1"> <div class="ttl"> <h2>Help by Topic <b>|</b></h2> <h3>Choose the topic that you need help with</h3> </div>  <div id="toptab" class="yui-navset"> <div id="carousaldiv" class="yui-skin-sam tcar" style="display:none;"> <div id="container"> <ol id="carousel" class="yui-nav"> <li class="top_passwd selected"> <a href="#top_passwd" onclick="captureHelpByTopicClick('','','No se puede acceder a la cuenta'); return true;"> <em><b></b></em> <span>No se puede acceder a la cuenta</span> </a> </li> <li class="top_abs"> <a href="#top_abs" onclick="captureHelpByTopicClick('','','Actividad sospechosa y spam'); return true;"> <em><b></b></em> <span>Actividad sospechosa y spam</span> </a> </li> <li class="top_orgmail"> <a href="#top_orgmail" onclick="captureHelpByTopicClick('','','Ordenar y restaurar mensajes'); return true;"> <em><b></b></em> <span>Ordenar y restaurar mensajes</span> </a> </li> <li class="top_dlinst"> <a href="#top_dlinst" onclick="captureHelpByTopicClick('','','Descargar e instalar'); return true;"> <em><b></b></em> <span>Descargar e instalar</span> </a> </li> <li class="top_blg"> <a href="#top_blg" onclick="captureHelpByTopicClick('','','Facturaci贸n'); return true;"> <em><b></b></em> <span>Facturaci贸n</span> </a> </li> <li class="top_onsafe"> <a href="#top_onsafe" onclick="captureHelpByTopicClick('','','Seguridad y protecci贸n'); return true;"> <em><b></b></em> <span>Seguridad y protecci贸n</span> </a> </li> <li class="top_text"> <a href="#top_text" onclick="captureHelpByTopicClick('','','Env铆o y recepci贸n de correo electr贸nico/chat'); return true;"> <em><b></b></em> <span>Env铆o y recepci贸n de correo electr贸nico/chat</span> </a> </li> <li class="top_comments"> <a href="#top_comments" onclick="captureHelpByTopicClick('','','Comentarios e intercambio'); return true;"> <em><b></b></em> <span>Comentarios e intercambio</span> </a> </li> <li class="top_comissue"> <a href="#top_comissue" onclick="captureHelpByTopicClick('','','Errores y alertas'); return true;"> <em><b></b></em> <span>Errores y alertas</span> </a> </li> <li class="top_popimap"> <a href="#top_popimap" onclick="captureHelpByTopicClick('','','POP y IMAP'); return true;"> <em><b></b></em> <span>POP y IMAP</span> </a> </li> <li class="top_attach"> <a href="#top_attach" onclick="captureHelpByTopicClick('','','Archivos adjuntos y fotos'); return true;"> <em><b></b></em> <span>Archivos adjuntos y fotos</span> </a> </li> <li class="top_access"> <a href="#top_access" onclick="captureHelpByTopicClick('','','Accesibilidad'); return true;"> <em><b></b></em> <span>Accesibilidad</span> </a> </li> <li class="top_prefstg"> <a href="#top_prefstg" onclick="captureHelpByTopicClick('','','Ajustes y preferencias'); return true;"> <em><b></b></em> <span>Ajustes y preferencias</span> </a> </li> <li class="top_vid"> <a href="#top_vid" onclick="captureHelpByTopicClick('','','V铆deo'); return true;"> <em><b></b></em> <span>V铆deo</span> </a> </li> </ol> </div> </div>     <div class="yui-content">  <div id="top_passwd"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>No se puede acceder a la cuenta</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1063&impressions=true">Consejos para la resoluci贸n de problemas de inicio de sesi贸n en Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1724&impressions=true">C贸mo iniciar sesi贸n en Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2&impressions=true">C贸mo cambiar tu ID de Yahoo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1012&impressions=true">C贸mo acceder a Messenger desde un dispositivo m贸vil</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1540&impressions=true">驴Quieres iniciar sesi贸n con una ID de Yahoo diferente?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1423&impressions=true">No se puede iniciar sesi贸n en Yahoo Messenger despu茅s de cambiar la contrase帽a de la cuenta de Yahoo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1670&impressions=true">C贸mo restablecer la configuraci贸n de conexi贸n para solucionar problemas de inicio de sesi贸n</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1351&impressions=true">C贸mo resolver problemas de conectividad de redes en Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1226&impressions=true">C贸mo iniciar sesi贸n como invisible</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1587&impressions=true">C贸mo configurar Yahoo Messenger para que pida una contrase帽a</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> <div class="qlb"> <div class="h3"> Quick Links </div> <ul> <li> <a href="https://web.archive.org/web/20130913043347/https://io.help.yahoo.com/contact/index?locale=en_US&page=contact" title="Contact Customer Care" ywaactionid="30" onclick="sendYWAAction('30')"> Contact Customer Care </a> </li> <li> <a href="https://web.archive.org/web/20130913043347/http://answers.yahoo.com/dir/index?sid=396546089" title="Ask the Community" ywaactionid="4" onclick="sendYWAAction('4')"> Ask the Community </a> </li> <li> <a href="https://web.archive.org/web/20130913043347/http://twitter.com/YahooCare" title="Yahoo Customer Care on Twitter" ywaactionid="21" onclick="sendYWAAction('21')"> Yahoo Customer Care on Twitter </a> </li> <li> <a href="https://web.archive.org/web/20130913043347/https://www.facebook.com/YahooCustomerCare" title="Yahoo Customer Care on Facebook" ywaactionid="16" onclick="sendYWAAction('16')"> Yahoo Customer Care on Facebook </a> </li> <li> <a href="https://web.archive.org/web/20130913043347/http://help.yahoo.com/kb/index?locale=en_US&y=PROD&page=content&id=SLN15700" title="New Yahoo Groups Overview and Feedback" ywaactionid="" onclick="sendYWAAction('')"> New Yahoo Groups Overview and Feedback </a> </li> </ul> </div> <script> function sendYWAAction(actionnumber) { var platform = "inquira"; var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "es-US"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } </script> </div> </div> </div>   <div id="top_abs"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Actividad sospechosa y spam</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN317&impressions=true">C贸mo eliminar un contacto no deseado con las funciones de eliminar e ignorar de Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1304&impressions=true">Privacidad en las conversaciones de Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1248&impressions=true">Un usuario tiene un mensaje ofensivo o inapropiado en la ventana de actualizaci贸n</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1706&impressions=true">Informar de abuso en un mensaje instant谩neo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1393&impressions=true">C贸mo informar de un abuso en Yahoo! Actualizaciones</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1683&impressions=true">C贸mo usar las opciones de invisibilidad en Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN110&impressions=true">Yahoo Messenger env铆a mensajes autom谩ticamente</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1187&impressions=true">Uso de la funci贸n para notificar como spam en Yahoo! Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1153&impressions=true">C贸mo protegerte de los contactos no deseados en Yahoo Messenger para Mac</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN155&impressions=true">驴Por qu茅 no puedo enviar m谩s mensajes de texto?</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_orgmail"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Ordenar y restaurar mensajes</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3225&impressions=true">驴C贸mo puedo crear un filtro nuevo?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3226&impressions=true">驴Qu茅 son los filtros?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3396&impressions=true">C贸mo organizar las carpetas de Yahoo Bloc de notas</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3525&impressions=true">Reenviar Yahoo Mail a otra cuenta</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3530&impressions=true">驴C贸mo puedo enviar correo electr贸nico desde otra direcci贸n de correo electr贸nico?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3531&impressions=true">驴C贸mo puedo enviar un correo electr贸nico desde una cuenta externa, mientras estoy en Yahoo Mail?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3535&impressions=true">C贸mo ordenar y organizar tu bandeja de entrada</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3614&impressions=true">驴C贸mo puedo ver todos los mensajes no le铆dos en la versi贸n m谩s reciente de Yahoo Mail?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3615&impressions=true">C贸mo crear o editar carpetas en Yahoo Mail</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3616&impressions=true">驴C贸mo puedo ver los mensajes de dentro de una carpeta de correo electr贸nico?</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_dlinst"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Descargar e instalar</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN185&impressions=true">C贸mo volver a instalar Yahoo Messenger 11 en Windows XP en modo seguro</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1486&impressions=true">C贸mo desinstalar Yahoo Messenger desde Windows Vista o Windows 7</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1709&impressions=true">驴D贸nde puedo encontrar la versi贸n m谩s reciente de Yahoo Messenger para descargarla?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1736&impressions=true">C贸mo encontrar el n煤mero de versi贸n de Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1535&impressions=true">Instalaci贸n de una webcam</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN50&impressions=true">C贸mo reinstalar Messenger en Vista o Windows 7 utilizando el modo seguro</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1516&impressions=true">C贸mo enviar un mensaje instant谩neo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1074&impressions=true">Mensaje de error al ejecutar Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1708&impressions=true">Problemas con sistemas operativos (OS) anteriores</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN267&impressions=true">Desinstalaci贸n y reinstalaci贸n de Yahoo Messenger en Mac o PC</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_blg"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Facturaci贸n</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1443&impressions=true">C贸mo a帽adir fondos a la cuenta de Yahoo Voz</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1668&impressions=true">C贸mo modificar la informaci贸n de la tarjeta de cr茅dito</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1480&impressions=true">Cargos por transferencia de datos y mensajes de texto</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2624&impressions=true">C贸mo reactivar o recuperar una ID de Yahoo o una cuenta de Yahoo Mail eliminada</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2742&impressions=true">C贸mo actualizar un m茅todo de pago</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3306&impressions=true">驴Por qu茅 se me ha rechazado mi tarjeta de cr茅dito?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3343&impressions=true">驴Por qu茅 hay un cargo de un d贸lar por servicios de Yahoo en mi tarjeta de cr茅dito?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3497&impressions=true">Pol铆tica de renovaci贸n autom谩tica de las suscripciones de Mail Plus</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3504&impressions=true">C贸mo eliminar una tarjeta de cr茅dito de cuenta de Yahoo Monedero</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3998&impressions=true">C贸mo comprar juegos Yahoo descargables</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_onsafe"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Seguridad y protecci贸n</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1227&impressions=true">C贸mo configurar un firewall o un servidor proxy</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1538&impressions=true">Consejos de seguridad para compartir actualizaciones</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1304&impressions=true">Privacidad en las conversaciones de Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1438&impressions=true">C贸mo eliminar a alguien de la lista de ignorados</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2050&impressions=true">C贸mo Yahoo protege la seguridad de tu cuenta</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2053&impressions=true">Por qu茅 Yahoo puede solicitar que cambies tu contrase帽a</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2080&impressions=true">Proteger tu cuenta de Yahoo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2084&impressions=true">Resoluci贸n de problemas con el estado, invisibilidad y lista de ignorados</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2090&impressions=true">C贸mo saber si tu cuenta ha sido saboteada</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2092&impressions=true">驴Qu茅 es el phishing de contrase帽as?</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_text"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Env铆o y recepci贸n de correo electr贸nico/chat</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN299&impressions=true">C贸mo enviar un mensaje instant谩neo con Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1701&impressions=true">La lista de Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1635&impressions=true">C贸mo cambiar la fuente y el color del texto en tus mensajes</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1244&impressions=true">No se carga el entorno</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1758&impressions=true">C贸mo enviar fotos y v铆deos con Yahoo Messenger para Android</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1481&impressions=true">驴Qu茅 son las animaciones y c贸mo se usan?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1301&impressions=true">Invitar a m谩s personas a una conferencia</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1226&impressions=true">C贸mo iniciar sesi贸n como invisible</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1229&impressions=true">驴Qu茅 es un mensaje instant谩neo?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN66&impressions=true">C贸mo se env铆an archivos o fotograf铆as en Yahoo Messenger</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_comments"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Comentarios e intercambio</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2292&impressions=true">Directrices sobre la publicaci贸n de comentarios en Yahoo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2831&impressions=true">Comentarios que no han sido censurados pero que se han ocultado</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2832&impressions=true">No veo el comentario que acabo de publicar</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2852&impressions=true">Ocultar o eliminar comentarios de art铆culos</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3109&impressions=true">C贸mo redactar buenas rese帽as</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3157&impressions=true">C贸mo publicar un comentario</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3166&impressions=true">C贸mo compartir omg! con tus amigos</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3174&impressions=true">C贸mo incrustar un enlace en una publicaci贸n de blog</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3206&impressions=true">C贸mo compartir v铆deos</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3234&impressions=true">C贸mo notificar contenido inapropiado presente en comentarios o tablones de anuncios de Yahoo.</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_comissue"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Errores y alertas</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN219&impressions=true">C贸mo enviar registros de bloqueo desde Windows XP</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN197&impressions=true">驴Por qu茅 aparecen algunas funciones atenuadas?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN132&impressions=true">C贸mo enviar archivos de registro de diagn贸sticos</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1026&impressions=true">C贸mo resolver problemas con extras en Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1732&impressions=true">He recibido el mensaje de error "Lo sentimos, no se encontr贸 ninguna webcam en tu sistema"</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1714&impressions=true">C贸mo resolver problemas con Adobe Flash Player</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1074&impressions=true">Mensaje de error al ejecutar Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN52&impressions=true">Lista de contactos ausente en Windows XP</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN25&impressions=true">C贸mo restablecer la configuraci贸n del navegador web</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1670&impressions=true">C贸mo restablecer la configuraci贸n de conexi贸n para solucionar problemas de inicio de sesi贸n</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_popimap"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>POP y IMAP</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3212&impressions=true">Acceso POP a Yahoo Mail Plus, con Microsoft Entourage 2001 y versiones superiores</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3213&impressions=true">C贸mo leer Yahoo Mail usando Outlook Express</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3214&impressions=true">C贸mo leer Yahoo Mail Plus usando Outlook 2002 (XP) o 2003</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3216&impressions=true">Uso de POP con Yahoo Mail en Microsoft Outlook 2007</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3217&impressions=true">C贸mo leer Yahoo Mail utilizando Mozilla Thunderbird</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN15404&impressions=true">C贸mo usar un programa de correo electr贸nico para leer los mensajes de Yahoo Mail</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN5978&impressions=true">C贸mo configurar el cliente POP3 de Outlook 2007 para mantener los mensajes en el servidor de correo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN5981&impressions=true">C贸mo configurar el cliente de correo POP3 de Mac para conservar los mensajes de correo en el servidor de correo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN5974&impressions=true">C贸mo configurar el cliente POP3 de Microsoft Outlook 2002 o 2003 para conservar o eliminar mensajes de correo electr贸nico en el servidor de correo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3285&impressions=true">C贸mo configurar una cuenta de Yahoo Mail en Windows Live Mail</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_attach"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Archivos adjuntos y fotos</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1559&impressions=true">C贸mo compartir fotos durante una conversaci贸n en Yahoo Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2388&impressions=true">驴Cu谩les son los l铆mites de almacenamiento para archivos y fotos?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2420&impressions=true">Las fotos aparecen en horizontal en lugar de en vertical</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2490&impressions=true">No se pueden publicar fotos</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2488&impressions=true">Tipos de archivos adjuntos que no est谩n permitidos</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2505&impressions=true">驴C贸mo se ven las fotos m谩s recientes de mi grupo?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2519&impressions=true">No se puede ver el contenido de las funciones web</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2525&impressions=true">No se puede editar una foto o un 谩lbum</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2526&impressions=true">C贸mo crear un 谩lbum de fotos en un grupo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN2531&impressions=true">C贸mo cargar una foto en un grupo</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_access"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Accesibilidad</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3581&impressions=true">Uso de las funciones de accesibilidad para leer el correo electr贸nico</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN3582&impressions=true">C贸mo comprobar el correo electr贸nico con un lector de pantalla</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_prefstg"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>Ajustes y preferencias</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1449&impressions=true">C贸mo usar Yahoo Perfil para gestionar tus actualizaciones</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1773&impressions=true">Opciones de configuraci贸n de Yahoo Messenger para Android</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN25&impressions=true">C贸mo restablecer la configuraci贸n del navegador web</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN84&impressions=true">C贸mo buscar contactos utilizando el nombre, n煤mero de tel茅fono o apodo</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN299&impressions=true">C贸mo enviar un mensaje instant谩neo con Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN186&impressions=true">驴Puedo crear un saludo personalizado para mi buz贸n de voz?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN249&impressions=true">C贸mo configurar Messenger para recibir SMS y usar la funci贸n de reenv铆o de llamadas</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1199&impressions=true">C贸mo cambiar tu configuraci贸n de idioma</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1511&impressions=true">C贸mo ver la webcam de un contacto</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1778&impressions=true">C贸mo activar o desactivar Yahoo Insider</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>   <div id="top_vid"> <div class="yui3-g"> <div class="yui3-u-17-24"> <h3>Top questions for <strong>V铆deo</strong></h3> <div class="dcol"> <ul> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1521&impressions=true">C贸mo ver webcams sin tener una</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1716&impressions=true">驴Qu茅 ha sucedido con la funci贸n Super webcam?</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1480&impressions=true">Cargos por transferencia de datos y mensajes de texto</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1448&impressions=true">L铆mite de edad para el uso de Broadcast Webcam y Video Llamada</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1043&impressions=true">C贸mo hacer una videollamada</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1318&impressions=true">Resoluci贸n de problemas de imagen de retransmisi贸n de webcam invertida</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1535&impressions=true">Instalaci贸n de una webcam</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1109&impressions=true">C贸mo ajustar la calidad de la imagen de la webcam de Messenger</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN277&impressions=true">Imagen de mala calidad al utilizar una webcam</a> </li> <li> <a href="index?page=content&y=PROD&locale=es_US&id=SLN1711&impressions=true">C贸mo ajustar la configuraci贸n de mi webcam, incluido el brillo y el contraste</a> </li> </ul> </div> </div>  <div class="yui3-u-7-24"> </div> </div> </div>  </div>  </div>  </div>  </div>   <div class="yui3-u-1"> <div class="ttl"> <h2>Help by Product <b>|</b></h2> <h3>Choose the product that you need help with</h3> </div>    <div class="tcar pcar"> <div> <ol> <li class="prod_mail_ml"> <a href="index?page=product&y=PROD_MAIL_ML&locale=es_US"> <em><b></b></em> <span>Mail</span> </a> </li> <li class="prod_acct"> <a href="index?page=product&y=PROD_ACCT&locale=es_US"> <em><b></b></em> <span>Cuenta de Yahoo</span> </a> </li> <li class="prod_msng_msng115"> <a href="index?page=product&y=PROD_MSNG_MSNG115&locale=es_US"> <em><b></b></em> <span>Messenger</span> </a> </li> <li class="prod_profile"> <a href="index?page=product&y=PROD_PROFILE&locale=es_US"> <em><b></b></em> <span>Perfil</span> </a> </li> <li class="prod_mobile"> <a href="index?page=product&y=PROD_MOBILE&locale=es_US"> <em><b></b></em> <span>M贸vil</span> </a> </li> <li class="ic5"> <a href="javascript:void(0)" id="showprod"> <em><b></b></em> <span>More products</span> </a> </li> </ol>     </div> <p> <span><b></b><a href="index?page=language&locale=es_US">Choose Language</a></span> </p> </div> <div class="alph"> <div id="mp1" class="mpl hide"><a 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</li> <li> <a href="index?page=product&y=PROD_MAPS&locale=es_US"> <span>Mapas</span> </a> </li> </ul> <ul> <li> <a href="index?page=product&y=PROD_MY&locale=es_US"> <span>Mis Yahoo</span> </a> </li> <li> <a href="index?page=product&y=PROD_LIFE&locale=es_US"> <span>Mujer</span> </a> </li> <li> <a href="index?page=product&y=PROD_MUSIC&locale=es_US"> <span>M煤sica</span> </a> </li> <li> <a href="index?page=product&y=PROD_NEWS&locale=es_US"> <span>Noticias</span> </a> </li> <li> <a href="index?page=product&y=PROD_OMG&locale=es_US"> <span>omg!</span> </a> </li> </ul> <ul> <li> <a href="index?page=product&y=PROD_ANSW&locale=es_US"> <span>Respuestas</span> </a> </li> <li> <a href="index?page=product&y=PROD_SCREEN&locale=es_US"> <span>Screen</span> </a> </li> <li> <a href="index?page=product&y=PROD_SRCH&locale=es_US"> <span>Search</span> </a> </li> <li> <a href="index?page=product&y=PROD_TV&locale=es_US"> <span>TV</span> </a> </li> <li> <a href="index?page=product&y=PROD_WALLET&locale=es_US"> <span>Wallet - facturaci贸n y compras</span> </a> </li> </ul> <ul> <li> <a href="index?page=product&y=PROD_FRONT&locale=es_US"> <span>Yahoo p谩gina de inicio</span> </a> </li> <i></i> </div> </div> </div> </div>    <div id="footer"> Copyright 漏 2013 Yahoo All rights reserved.   <a href="https://web.archive.org/web/20130913043347/http://info.yahoo.com/privacy/us/yahoo/">Privacy Policy</a> | <a href="https://web.archive.org/web/20130913043347/http://info.yahoo.com/legal/us/yahoo/utos/en-us">Terms of Service</a> | <a href="https://web.archive.org/web/20130913043347/https://yahoo.uservoice.com/forums/220564-feedback-for-help-yahoo-com">Suggestions</a> </div>  </div>  <script src="https://web.archive.org/web/20130913043347js_/http://yui.yahooapis.com/combo?3.10.1/build/yui/yui-min.js&2.9.0/build/yahoo-dom-event/yahoo-dom-event.js&2.9.0/build/element/element-min.js&2.9.0/build/carousel/carousel-min.js&2.9.0/build/container/container-min.js"></script> <script 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src="https://web.archive.org/web/20130913043347js_/http://l.yimg.com/zz/combo?kx/yucs/uh3/uh/js/1/uh-min.js&kx/yucs/uh3/uh/js/102/gallery-jsonp-min.js&kx/yucs/uh3/uh/js/607/menu_utils_v3-min.js&kx/yucs/uh3/uh/js/737/timestamp_library-min.js&kx/yucs/uh3/uh3_top_bar/js/242/top_bar_v3-min.js&kx/yucs/uh3/uh3_top_bar/js/230/persistent-min.js&kx/yucs/uh3/search/js/395/search-min.js&kx/ucs/common/js/131/jsonp-super-cached-min.js&kx/yucs/uh3/avatar/js/21/avatar-min.js&kx/yucs/uh3/mail_link/js/64/mailcount-min.js&kx/yucs/uh3/help/js/46/help_menu_v3-min.js&kx/ucs/common/js/131/jsonp-cached-min.js&kx/yucs/uh3/breakingnews/js/5/breaking_news-min.js"></script>  <script type="text/javascript"> var platform = "inquira"; function captureAction(actionnumber) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction(actionnumber); YWATracker.submit_action(); } function captureChangingTextSize(textSizeSelection) { var YWATracker 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YWATracker.setAction("9"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(56, "chatForm"); YWATracker.submit_action(); } //-"Ask the Community" tab in contact forms function captureRequestCommunitiesClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("36"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } //-"Ask the Community" button in contact forms function captureCommunitiesButtonClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("37"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureRequestEmailClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("27"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setCF(55, "emailForm"); YWATracker.submit_action(); } function captureEmailFormSendClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("28"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureContactThankYouPageConversion() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("29"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureYesIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("5"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } function captureNoIssueResolved() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("6"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.submit_action(); } //defect #5834316 -- YWA for Phone function captureRequestPhoneClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("50"); YWATracker.submit_action(); } function captureSubmitPhoneForm() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("44"); YWATracker.setCF(57, "phoneForm"); YWATracker.submit_action(); } function capturePromoBannerDeflectionClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("42"); YWATracker.submit_action(); } function captureRequestSearchHelpClick() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("43"); YWATracker.submit_action(); } function captureDisplayDeflectionArticle() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); YWATracker.setAction("45"); YWATracker.submit_action(); } function captureHelpByTopicClick(product,version,topic) { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("52"); YWATracker.setCF(50, topic); YWATracker.setCF(24, product); YWATracker.setCF(28, version); YWATracker.submit_action(); } function captureVHTRequestCallbackConfirmation() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("53"); YWATracker.submit_action(); } function captureVHTCancelCallback() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setAction("54"); YWATracker.submit_action(); } function defaultYWATrackerSetUp() { var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(12, platform); YWATracker.setCF(2, "en-US"); return YWATracker; } </script> <noscript> <div><img src="https://web.archive.org/web/20130913043347im_/http://a.analytics.yahoo.com/p.pl?a=1000379873063&js=no" width="1" height="1" alt=""/></div> </noscript> <script src="https://web.archive.org/web/20130913043347js_/http://d.yimg.com/mi/ywa.js"></script> <script type="text/javascript"> (function () { var carousel; YAHOO.util.Event.onDOMReady(function (ev) { var carousel = new YAHOO.widget.Carousel("container"); carousel.set("numVisible", 5); carousel.set("isCircular", true); carousel.set("selectOnScroll", false); carousel.render(); // get ready for rendering the widget carousel.show(); // display the widget }); var tabView = new YAHOO.widget.TabView('toptab'); })(); YAHOO.namespace("mp.container"); function init() { YAHOO.mp.container.mp1 = new YAHOO.widget.Overlay("mp1", { visible:false,width:"800px" } ); //YAHOO.mp.container.mp1.center(); YAHOO.mp.container.mp1.render(); YAHOO.util.Event.addListener("showprod", "click", showHideOverlay); YAHOO.util.Event.addListener("closealp", "click", showHideOverlay); } YAHOO.util.Event.addListener(window, "load", init); function showHideOverlay() { if(YAHOO.util.Dom.hasClass("mp1","hide")) { YAHOO.util.Dom.removeClass("mp1","hide"); YAHOO.mp.container.mp1.show(); } else { YAHOO.util.Dom.addClass("mp1","hide"); YAHOO.mp.container.mp1.hide(); } } YUI().use('event', 'node', function (Y) { Y.on("domready", function(){ Y.one('#carousaldiv').show(); var qlbDiv; Y.all('.yui-content .yui3-u-7-24').each(function(node, i){ if(i == 0){ qlbDiv = this.getHTML(); } if(i != 0){ this.setHTML(qlbDiv); } }); var YWATracker = YWA.getTracker("1000379873063"); YWATracker.setCF(8, "Helpcentral"); YWATracker.setCF(9, "Helpcentral"); YWATracker.setCF(10, "AMER"); YWATracker.setCF(11, "us"); YWATracker.setCF(12, "inquira"); YWATracker.setCF(2, "en-US"); YWATracker.submit(); }); }); function isValidSearch() { var txtSearchHelp = document.getElementById('searchInput').value; return txtSearchHelp.trim().length > 0 && txtSearchHelp !='Search Help'; } function blurSearchHelp() { if(document.getElementById('searchInput').value==''){ document.getElementById('searchInput').value='Search Help'; } } function focusSearchHelp() { if(document.getElementById('searchInput').value=='Search Help'){ document.getElementById('searchInput').value=''; } } </script> 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