Citizen communication channels | Barcelona City Council

<!DOCTYPE html> <html lang="en" dir="ltr" prefix="og: https://ogp.me/ns#"> <head> <meta charset="utf-8" /> <meta name="description" content="Communicate with Barcelona City Council in the most comfortable manner: online, face-to-face, by telephone or through the social networks." /> <link rel="canonical" href="https://ajuntament.barcelona.cat/en/citizen-communication-channels" /> <link rel="image_src" href="/sites/default/files/img/ajuntament_300x300.jpg" /> <meta property="og:site_name" content="Barcelona City Council" /> <meta property="og:type" content="Web" /> <meta property="og:url" content="https://ajuntament.barcelona.cat/en/citizen-communication-channels" /> <meta property="og:title" content="Channels for communicating with Barcelona City Council" /> <meta property="og:description" content="Choose the option that best suits you to communicate with Barcelona City Council." /> <meta property="og:image:url" content="https://ajuntament.barcelona.cat/sites/default/files/img/ajuntament_300x300.jpg" /> <meta property="og:updated_time" content="2024-01-15T08:30:16+01:00" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="Contact #Barcelona City Council through its communication channels" /> <meta name="twitter:title" content="Citizen Communication Channels | Barcelona City Council" /> <meta name="twitter:url" content="https://ajuntament.barcelona.cat/en/citizen-communication-channels" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" /> <meta http-equiv="x-ua-compatible" content="ie=edge" /> <link rel="icon" href="https://www.barcelona.cat/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="alternate" hreflang="ca" href="https://ajuntament.barcelona.cat/ca/canals-de-comunicacio-ciutadana" /> <link rel="alternate" hreflang="es" href="https://ajuntament.barcelona.cat/es/canales-de-comunicacion-ciudadana" /> <link rel="alternate" hreflang="en" href="https://ajuntament.barcelona.cat/en/citizen-communication-channels" /> <title>Citizen communication channels | Barcelona City Council</title> <link rel="stylesheet" media="all" href="https://www.barcelona.cat/assets/core/stylesheets/core.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_GwcrlnBy_3JGFrx7gevEFB44oOhibnQP0hGWPMkjE_Y.css?delta=1&language=en&theme=minerva_subtheme&include=eJxtkGGOxCAIhS9UxyMZVNayVTGA3Z3bb5NJ2qbZX8D7XgI8-J7doGG3wDuKUEb1xzidMdcIssB_jrRhJmNxifsXlaVRR9nh5hhQ0O2EP4u-1bD5CIqnz1Zs6COzqQmMkHJ_sFI5QnVq70q9PKDylIRBoWsYwk9aKW0PjRK765MT6owfnqYat3PdAIFyHLaqzzIH1NelvGYfM1bSFfM9HUHIOhA2FH_J7ibf3bCTsvpPcTBoiamHI3ABf3YBfw2lQ_0DQw-n7Q" /> <link rel="stylesheet" media="all" href="https://ajuntament.barcelona.cat/widgets/bcn-avisos/css/bcn-avisos.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_nI9O7L8O75qqQTHvUmlJBMthZdPKqbDELeRNmlU5Bws.css?delta=3&language=en&theme=minerva_subtheme&include=eJxtkGGOxCAIhS9UxyMZVNayVTGA3Z3bb5NJ2qbZX8D7XgI8-J7doGG3wDuKUEb1xzidMdcIssB_jrRhJmNxifsXlaVRR9nh5hhQ0O2EP4u-1bD5CIqnz1Zs6COzqQmMkHJ_sFI5QnVq70q9PKDylIRBoWsYwk9aKW0PjRK765MT6owfnqYat3PdAIFyHLaqzzIH1NelvGYfM1bSFfM9HUHIOhA2FH_J7ibf3bCTsvpPcTBoiamHI3ABf3YBfw2lQ_0DQw-n7Q" /> <link rel="stylesheet" media="all" href="https://stackpath.bootstrapcdn.com/bootstrap/4.2.1/css/bootstrap.min.css" crossorigin="anonymous" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_Z-ohTOw97k4Rkcebxeprax2F3a1SPz7Sp2OH1Qpg9BU.css?delta=5&language=en&theme=minerva_subtheme&include=eJxtkGGOxCAIhS9UxyMZVNayVTGA3Z3bb5NJ2qbZX8D7XgI8-J7doGG3wDuKUEb1xzidMdcIssB_jrRhJmNxifsXlaVRR9nh5hhQ0O2EP4u-1bD5CIqnz1Zs6COzqQmMkHJ_sFI5QnVq70q9PKDylIRBoWsYwk9aKW0PjRK765MT6owfnqYat3PdAIFyHLaqzzIH1NelvGYfM1bSFfM9HUHIOhA2FH_J7ibf3bCTsvpPcTBoiamHI3ABf3YBfw2lQ_0DQw-n7Q" /> <link rel="stylesheet" media="all" href="https://fonts.googleapis.com/css?family=Source+Sans+Pro:300,300i,400,400i,600,600i,700,700i,900,900i" /> <link rel="stylesheet" media="all" href="https://w9.barcelona.cat/assetsdi/icoajuntament/bcn-icon.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_5U_swO7Y6vTGe4OOFbnnQ5TI3Nmdc-YlM487wvjr9yw.css?delta=8&language=en&theme=minerva_subtheme&include=eJxtkGGOxCAIhS9UxyMZVNayVTGA3Z3bb5NJ2qbZX8D7XgI8-J7doGG3wDuKUEb1xzidMdcIssB_jrRhJmNxifsXlaVRR9nh5hhQ0O2EP4u-1bD5CIqnz1Zs6COzqQmMkHJ_sFI5QnVq70q9PKDylIRBoWsYwk9aKW0PjRK765MT6owfnqYat3PdAIFyHLaqzzIH1NelvGYfM1bSFfM9HUHIOhA2FH_J7ibf3bCTsvpPcTBoiamHI3ABf3YBfw2lQ_0DQw-n7Q" /> <script src="/sites/default/files/js/js___bZcmpUKw65VDloC7pA99lDoPUWznZhKJfsCDgWO3Q.js?scope=header&delta=0&language=en&theme=minerva_subtheme&include=eJyFksFugzAMhl-IiHfoYdKkIU3qpTdkgsc8kjhyHLS-_dIxQcfKOCX-_892HBk-clDwGLTlCUWox1TbEXtSFmM5vNFQeQooE7T6jh7rjlmTCsTW9mHjDY47cCbp1VHYJg7gUAgMBUUJsHFLYwULmjZ6FPZsLER7S1-zUu5mwOak7P_0XHwI4K5Kdi1cxs31T2CaEjyVkVAqWD9DEPoUEUaUepXNnbxfreGOHF4u5_MLJT3iTmDHI-ZZ0R8xDVA4ZVUOR-Rj_5Vjjjdov9mC7HfoQP5_bAF-m_PK3P89TJQ41fNhINKuWXU2tKWiQL3cHmktfn6vnPsCuXcnFA"></script> <script src="https://ajuntament.barcelona.cat/widgets/bcn-avisos/js/bcn-avisos.js"></script> <script src="https://www.barcelona.cat/assets/core/javascripts/core.js"></script> </head> <body class="page-node-2568 path-node page-node-type-ajuntament-plana-b-sica">  <header id="brand" alias="ajuntament" brand="ajuntament_2025-03-04T16:57:49Z" class="v2017 v2024 lang-en" data-cookiebot="auto" data-plausible="bcn0002" data-matomo="DuIteITa"> <div class="bcnbrand-desktop"> <div class="bcnbrand-navs-container"> <nav class="bcnbrand-shortcuts" id="bcnbrand-shortcuts-nav" aria-hidden="true"> <h2 class="sr-only-bcn" id="header-menu-dreceres" tabindex="-1">barcelona.cat shortcuts</h2> <ul class="bcnbrand-list"> <li> <a target="_blank" href="https://ajuntament.barcelona.cat/en/" data-ga="Ajuntament"> <span class="bcnbrand-icon bcn-icon-ajuntament bcnbrand-circle bcnbrand-bg-purple" aria-hidden="true"></span> <span class="bcnbrand-link"> ajuntament.barcelona.cat </span> </a> </li> <li> <a target="_blank" href="https://meet.barcelona/en/" data-ga="Meet"> <span class="bcnbrand-icon bcn-icon-meet bcnbrand-circle bcnbrand-bg-yellow" aria-hidden="true"></span> <span class="bcnbrand-link"> meet.barcelona </span> </a> </li> </ul> <ul class="bcnbrand-list"> <li> <a target="_blank" href="https://www.barcelona.cat/infobarcelona/en/" data-ga="Noticies"> <span class="bcnbrand-icon bcn-icon-noticies" aria-hidden="true"></span> <span class="bcnbrand-link"> Info Barcelona </span> </a> </li> <li> <a target="_blank" href="https://guia.barcelona.cat/en/" data-ga="Guia"> <span class="bcnbrand-icon bcn-icon-guia" aria-hidden="true"></span> <span class="bcnbrand-link"> BCN guide </span> </a> </li> <li> <a target="_blank" href="https://www.barcelona.cat/tramits/es/" data-ga="Tramits"> <span class="bcnbrand-icon bcn-icon-tramits-o" aria-hidden="true"></span> <span class="bcnbrand-link"> Procedures </span> </a> </li> <li> <a target="_blank" href="https://www.barcelona.cat/planol/en/" data-ga="Planol"> <span class="bcnbrand-icon bcn-icon-planol" aria-hidden="true"></span> <span class="bcnbrand-link"> BCN map </span> </a> </li> <li> <a target="_blank" href="https://ajuntament.barcelona.cat/en/public-communication-chanels/" data-ga="Canals"> <span class="bcnbrand-icon bcn-icon-relacio-ciutada" aria-hidden="true"></span> <span class="bcnbrand-link"> Communication channels </span> </a> </li> <li> <a target="_blank" href="https://www.barcelona.cat/com-shi-va/en/" data-ga="Com shi va"> <span class="bcnbrand-icon bcn-icon-comshiva" aria-hidden="true"></span> <span class="bcnbrand-link"> How to get there </span> </a> </li> </ul> <a href="javascript:;" class="bcnbrand-close" title="Close" aria-label="Close" aria-controls="bcnbrand-shortcuts-nav" data-ga="Tanca-Drecera"> <span class="bcnbrand-icon bcn-icon-tancar-light" aria-hidden="true"></span> </a> </nav> <nav class="bcnbrand-lang lang bcnbrand-lang-extended" id="bcnbrand-lang-nav" aria-hidden="true"> <h2 class="sr-only-bcn" id="header-menu-bcnbrand-lang" tabindex="-1">English (Change language)</h2> <ul class="bcnbrand-list"> <li><a href="/ca" lang="ca" data-ga="CA">Català</a></li> <li><a href="/es" lang="es" data-ga="ES">Castellano</a></li> <li><a href="/en" aria-current="true" class="active" lang="en" data-ga="EN">English</a></li> </ul>  <a href="javascript:;" class="bcnbrand-close" title="Close" aria-label="Close" aria-controls="bcnbrand-lang-nav" data-ga="Tanca-Idioma"> <span class="bcnbrand-icon bcn-icon-tancar-light" aria-hidden="true"></span> </a> </nav> </div> <div class="bcnbrand-main-container"> <div class="bcnbrand-main"> <ul role="presentation" class="bcnbrand-list"> <li role="presentation"> <a href="https://www.barcelona.cat/en/" class="bcnbrand-main-link" title="Barcelona" data-ga="barcelona.cat"> www.barcelona.cat </a> </li> <li role="presentation"> <a href="javascript:;" class="bcnbrand-nav-link bcnbrand-nav-link-squares" data-target="bcnbrand-shortcuts" title="barcelona.cat shortcuts" aria-label="barcelona.cat shortcuts" aria-expanded="false" aria-controls="bcnbrand-shortcuts-nav" data-ga="Drecera"> <span class="bcnbrand-icon bcn-icon-menu-drecera" aria-hidden="true"></span> </a> <span aria-owns="bcnbrand-shortcuts-nav"></span> </li> <li role="presentation"> <form action="https://cercador.barcelona.cat/en"> <div class="bcnbrand-input"> <input type="text" name="query" aria-label="Search on barcelona.cat..." placeholder="Search on barcelona.cat..." data-ga="Cerca"> <button type="submit" aria-label="Search on barcelona.cat..." data-ga="Cerca"> <span class="bcnbrand-icon bcn-icon-cerca" aria-hidden="true"></span> </button> </div> </form> </li> <li role="presentation"> <a href="javascript:;" class="bcnbrand-nav-link bcnbrand-nav-link-lang-selector" data-target="bcnbrand-lang" title="English (Change language)" aria-label="English (Change language)" aria-expanded="false" aria-controls="bcnbrand-lang-nav" data-ga="Idioma"> <span class="bcnbrand-icon bcn-icon-idioma" aria-hidden="true"></span> <span class="bcnbrand-select-lang"> <span class="bcnbrand-lang-text">English</span> <span class="bcnbrand-icon bcn-icon-baix-bold" aria-hidden="true"></span> <span class="bcnbrand-icon bcn-icon-dalt-bold" aria-hidden="true"></span> </span> </a> <span aria-owns="bcnbrand-lang-nav"></span> </li> <li role="presentation"> <a target="_blank" class="bcnbrand-logo-main shield-svg" href="https://ajuntament.barcelona.cat/en/" data-ga="Llima"> <img src="https://www.barcelona.cat/assets/images/brand/banner/2023/logo.svg" alt="Logo Ajuntament de Barcelona"> </a> </li> </ul> </div> </div> </div>  <div class="bcnbrand-mobile"> <div class="bcnbrand-main-container"> <div class="bcnbrand-main"> <ul role="presentation" class="bcnbrand-list"> <li role="presentation"> <a href="https://www.barcelona.cat/ca/" class="bcnbrand-main-link" title="Barcelona" data-ga="barcelona.cat"> www.barcelona.cat </a> </li> </ul> <ul role="presentation" class="bcnbrand-list"> <li role="presentation"> <a href="javascript:;" class="bcnbrand-nav-link bcnbrand-nav-link-squares" data-target="bcnbrand-shortcuts" title="barcelona.cat shortcuts" aria-label="barcelona.cat shortcuts" aria-expanded="false" aria-controls="bcnbrand-shortcuts-mobile-nav" data-ga="Drecera"> <span class="bcnbrand-icon bcn-icon-menu-drecera" aria-hidden="true"></span> </a> <span aria-owns="bcnbrand-shortcuts-mobile-nav"></span> </li> <li role="presentation"> <a href="javascript:;" class="bcnbrand-nav-link bcnbrand-nav-link-lang-selector" data-target="bcnbrand-lang" title="English (Change language)" aria-label="English (Change language)" aria-expanded="false" aria-controls="bcnbrand-lang-mobile-nav" data-ga="Idioma"> <span class="bcnbrand-icon bcn-icon-idioma" aria-hidden="true"></span> <span class="bcnbrand-select-lang"> <span class="bcnbrand-icon bcn-icon-baix-bold" aria-hidden="true"></span> <span class="bcnbrand-icon bcn-icon-dalt-bold" aria-hidden="true"></span> </span> </a> <span aria-owns="bcnbrand-lang-mobile-nav"></span> </li> <li role="presentation"> <a class="bcnbrand-logo-main" target="_blank" href="https://ajuntament.barcelona.cat/en/" data-ga="Llima"> <img src="https://www.barcelona.cat/assets/images/brand/banner/2023/logo-mobile.svg" alt="Ajuntament de Barcelona"> </a> </li> </ul> </div>  </div> <div class="bcnbrand-navs-container"> <nav class="bcnbrand-shortcuts" id="bcnbrand-shortcuts-mobile-nav" aria-hidden="true"> <h2 class="sr-only-bcn" id="header-menu-dreceres-mobile-nav" tabindex="-1">barcelona.cat shortcuts</h2> <form action="https://cercador.barcelona.cat/en"> <div class="bcnbrand-input"> <input type="text" name="query" aria-label="Search on barcelona.cat..." placeholder="Search on barcelona.cat..." data-ga="Cerca"> <button type="submit" data-ga="Cerca" aria-label="Search on barcelona.cat..."> <span class="bcnbrand-icon bcn-icon-cerca" aria-hidden="true"></span> </button> </div> </form> <ul class="bcnbrand-list"> <li> <a target="_blank" href="https://ajuntament.barcelona.cat/en/" data-ga="Ajuntament"> <span class="bcnbrand-icon bcn-icon-ajuntament bcnbrand-circle bcnbrand-bg-purple" aria-hidden="true"></span> <span class="bcnbrand-link"> ajuntament.barcelona.cat </span> </a> </li> <li> <a target="_blank" href="https://meet.barcelona/en/" data-ga="Meet"> <span class="bcnbrand-icon bcn-icon-meet bcnbrand-circle bcnbrand-bg-yellow" aria-hidden="true"></span> <span class="bcnbrand-link"> meet.barcelona </span> </a> </li> </ul> <ul class="bcnbrand-list"> <li> <a target="_blank" href="https://www.barcelona.cat/infobarcelona/ca/" data-ga="Noticies"> <span class="bcnbrand-icon bcn-icon-noticies" aria-hidden="true"></span> <span class="bcnbrand-link"> Info Barcelona </span> </a> </li> <li> <a target="_blank" href="https://guia.barcelona.cat/en/" data-ga="Guia"> <span class="bcnbrand-icon bcn-icon-guia" aria-hidden="true"></span> <span class="bcnbrand-link"> BCN guide </span> </a> </li> <li> <a target="_blank" href="https://www.barcelona.cat/tramits/es/" data-ga="Tramits"> <span class="bcnbrand-icon bcn-icon-tramits-o" aria-hidden="true"></span> <span class="bcnbrand-link"> Procedures </span> </a> </li> <li> <a target="_blank" href="https://www.barcelona.cat/planol/en/" data-ga="Planol"> <span class="bcnbrand-icon bcn-icon-planol" aria-hidden="true"></span> <span class="bcnbrand-link"> BCN map </span> </a> </li> <li> <a target="_blank" href="https://ajuntament.barcelona.cat/en/public-communication-chanels/" data-ga="Canals"> <span class="bcnbrand-icon bcn-icon-relacio-ciutada" aria-hidden="true"></span> <span class="bcnbrand-link"> Communication channels </span> </a> </li> <li> <a target="_blank" href="https://www.barcelona.cat/com-shi-va/en/" data-ga="Com shi va"> <span class="bcnbrand-icon bcn-icon-comshiva" aria-hidden="true"></span> <span class="bcnbrand-link"> How to get there </span> </a> </li> </ul> <a href="javascript:;" class="bcnbrand-close" title="Close" aria-label="Close" aria-controls="bcnbrand-shortcuts-mobile-nav" data-ga="Tanca-Drecera"> <span class="bcnbrand-icon bcn-icon-tancar-light" aria-hidden="true"></span> </a> </nav> <nav class="bcnbrand-lang lang" id="bcnbrand-lang-mobile-nav" aria-hidden="true"> <h2 class="sr-only-bcn" id="header-menu-bcnbrand-lang-mobile-nav" tabindex="-1">English (Change language)</h2> <ul class="bcnbrand-list"> <li><a href="/ca" lang="ca" data-ga="CA">Català</a></li> <li><a href="/es" lang="es" data-ga="ES">Castellano</a></li> <li><a href="/en" aria-current="true" class="active" lang="en" data-ga="EN">English</a></li> </ul>  <a href="javascript:;" class="bcnbrand-close" title="Close" aria-label="Close" aria-controls="bcnbrand-lang-mobile-nav" data-ga="Tanca-Idioma"> <span class="bcnbrand-icon bcn-icon-tancar-light" aria-hidden="true"></span> </a> </nav> </div> </div> </header> <a href="#main-content" class="visually-hidden focusable" tabindex="1"> Skip to main content </a> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <div id="page-minerva-wrapper">  <section class="region region-top-header">  <div id="ajuntament-avisos"></div> </section>  <header id="header" class="header" role="banner" aria-label="Site header"> <section class="region region-header"> <div id="block-minerva-subtheme-sitebranding" class="clearfix block-sitebranding"> <div class="minerva-branding-header container d-flex justify-content-between align-items-center"> <div> <h1><a href="/en" title="Home" rel="home">Barcelona City Council</a></h1> </div> <div class="d-none d-md-block"> <div style="background-color: transparent"> <div class="minerva-xarxes-socials">  <ul class="d-flex item-list"> <li> <a href="https://www.instagram.com/barcelona_cat/" title="Follow-us : Instagram" target="_blank"> <span class="bcn-icon-instagram" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.linkedin.com/company/ajuntament-de-barcelona/" title="Follow-us : Linkedin" target="_blank"> <span class="bcn-icon-linkedin" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.youtube.com/user/bcnajuntament" title="Follow-us : Youtube" target="_blank"> <span class="bcn-icon-youtube" aria-hidden="true"></span> </a> </li> <li> <a href="https://t.me/BcnAjuntament" title="Follow-us : Telegram" target="_blank"> <span class="bcn-icon-telegram" aria-hidden="true"></span> </a> </li> <li> <a href="https://comunica.barcelona.cat/inici/en" title="Subscribe : Butlletins" target="_blank"> <span class="bcn-icon-butlleti" aria-hidden="true"></span> </a> </li> </ul> </div> </div> </div> <button class="minerva-menu-toggle d-block d-md-none bcn-icon-menu" aria-expanded="false"><span class="sr-only">Menu</span></button> </div> </div> <nav role="navigation" aria-label="Main menu" id="block-minerva-subtheme-ajuntamentprincipal"> <div id="minerva_menu"> <button class="d-flex d-md-none justify-content-center align-items-center bcn-icon-tancar-medium" aria-hidden="true"><span class="sr-only">Close menu</span></button> <div class="container h-100"> <div class="d-block d-md-none minerva_menu_header"> <a href="https://ajuntament.barcelona.cat/en" class="minerva-menu-inici">Home</a> </div> <a href="#menu-instruccions" class="help visually-hidden focusable minerva_menu_main_description minerva_show_menu_description" style="display:none;" aria-haspopup="true">Menu navigation instructions</a> <div style="display:none"> <div id="menu-instruccions"> <h1>Instructions for screen readers and keyboard users</h1> <p>This menu requires arrow keys to be able to use it. The menu has up to three levels:</p> <ul> <li>First level: main menu options</li> <li>Second level: sub-options for elements from the first level</li> <li>Third level: sub-options for elements from the second level</li> </ul> <p>Browsing instructions:</p> <ul> <li>Browse using the horizontal arrow keys on the first level of the menu.</li> <li>Display and browse on the second level using the vertical arrow keys.</li> <li>Use the Escape key to get back to the first level.</li> <li>Use the right arrow key to display the third level.</li> <li>Browse the third level by using the vertical arrow keys.</li> <li>Use the Escape key to get back to the second level.</li> <li>Alternatively, use the Enter key to display any level.</li> </ul> </div> </div> <ul id="minerva_menu_main" class="row h-100 minerva_menu_tree minerva_menu_first_tree" role="menubar" aria-label="Main menu" style="display:none;"> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/municipal-organisation" tabindex="-1" role="menuitem">The organisation</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/government-action" tabindex="-1" role="menuitem">Government action</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="http://ajuntament.barcelona.cat/transparencia/es" target="_blank" tabindex="-1" role="menuitem">Transparency</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/administrative-information" tabindex="-1" role="menuitem">Administrative information</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="https://seuelectronica.ajuntament.barcelona.cat/oficinavirtual/es/" target="_blank" tabindex="-1" role="menuitem">Procedures</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/citizen-communication-channels" class="minerva_menu_in_active_trail minerva_menu_active_trail" tabindex="-1" role="menuitem">Citizen Communication Channels</a> </li> </ul> <a href="#menu-mobile-instruccions" class="visually-hidden focusable minerva_menu_main_mobile_description minerva_show_menu_description" style="display:none;" aria-haspopup="true">Menu navigation instructions</a> <div style="display:none"> <div id="menu-mobile-instruccions"> <h1>Instructions for keyboard users</h1> <p>This menu requires arrow keys to be able to use it. The menu has up to three levels:</p> <ul> <li>First level: main menu options</li> <li>Second level: sub-options for elements from the first level</li> <li>Third level: sub-options for elements from the second level</li> </ul> <p>Browsing instructions:</p> <ul> <li>Browse using the vertical arrow keys on the first level of the menu.</li> <li>Use the right arrow key to display the second level.</li> <li>Browse on the second level using the vertical arrow keys.</li> <li>Use the Escape key to get back to the first level.</li> <li>Use the right arrow key to display the third level.</li> <li>Browse the third level by using the vertical arrow keys.</li> <li>Use the Escape key to get back to the second level.</li> <li>Alternatively, use the Enter key to display any level.</li> </ul> </div> </div> <ul id="minerva_menu_main_mobile" class="row h-100 minerva_menu_tree minerva_menu_first_tree" role="menubar" aria-label="Main menu" style="display:none;"> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/municipal-organisation" tabindex="-1" role="menuitem">The organisation</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/government-action" tabindex="-1" role="menuitem">Government action</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="http://ajuntament.barcelona.cat/transparencia/es" target="_blank" tabindex="-1" role="menuitem">Transparency</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/administrative-information" tabindex="-1" role="menuitem">Administrative information</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="https://seuelectronica.ajuntament.barcelona.cat/oficinavirtual/es/" target="_blank" tabindex="-1" role="menuitem">Procedures</a> </li> <li class="col h-100 minerva_menu_first_depth_branch" role="none"> <a href="/en/citizen-communication-channels" class="minerva_menu_in_active_trail minerva_menu_active_trail" tabindex="-1" role="menuitem">Citizen Communication Channels</a> </li> </ul> <div class="d-block d-md-none minerva-xarxes-socials-mobile"> <div style="background-color: transparent"> <div class="minerva-xarxes-socials">  <ul class="d-flex item-list"> <li> <a href="https://www.instagram.com/barcelona_cat/" title="Follow-us : Instagram" target="_blank"> <span class="bcn-icon-instagram" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.linkedin.com/company/ajuntament-de-barcelona/" title="Follow-us : Linkedin" target="_blank"> <span class="bcn-icon-linkedin" aria-hidden="true"></span> </a> </li> <li> <a href="https://www.youtube.com/user/bcnajuntament" title="Follow-us : Youtube" target="_blank"> <span class="bcn-icon-youtube" aria-hidden="true"></span> </a> </li> <li> <a href="https://t.me/BcnAjuntament" title="Follow-us : Telegram" target="_blank"> <span class="bcn-icon-telegram" aria-hidden="true"></span> </a> </li> <li> <a href="https://comunica.barcelona.cat/inici/en" title="Subscribe : Butlletins" target="_blank"> <span class="bcn-icon-butlleti" aria-hidden="true"></span> </a> </li> </ul> </div> </div> </div> </div> </div> <div id="minerva_menu_overlay" class="d-block d-md-none"></div> </nav> </section> </header>    <section class="region region-breadcrumb"> <div class="container"> <div id="block-minerva-subtheme-breadcrumbs" style="background-color: transparent"> <nav role="navigation" aria-label="Breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/en">Home</a> </li> <li class="breadcrumb-item"> <span aria-hidden="true">/</span> Citizen Communication Channels </li> </ol> </nav> </div> <div id="block-ajuntamentreadspeaker" style="background-color: transparent"> <div id="ajuntament-readspeaker"></div> </div> </div> </section>  <div class="highlighted"> <section class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </section> </div>  <main id="main-content" role="main"> <section class="region region-content"> <div data-history-node-id="2568" class="node node--type-ajuntament-plana-b-sica node--view-mode-full page-basic-gallery"> <div class="container"> <h2> Citizen Communication Channels </h2> </div> <div> </div> <div id="detail-node-2568" class="detail container contingut"> <div class="text-col"> <div> </div> </div> </div> <div> <div> <div> <div class="paragraph paragraph--type--bloc-vista paragraph--view-mode--default container"> <div> <div> <div id="block-ajuntamentcanaldecomunicacioambelciutada" style="background-color: transparent"> <div class="field field--name-body field--type-text-with-summary field--label-hidden"> <p>Barcelona City Council offers face-to-face, telephone and online communication channels to carry out consultations, report incidents and lodge complaints, perform municipal procedures and receive information about the city.</p> </div> </div> </div> </div> </div> </div> <div> <div class="paragraph paragraph--type--bloc-vista paragraph--view-mode--default container"> <div> <div> <div id="block-ajuntamentcanalsdecomunicacio" style="background-color: transparent"> <div class="field field--name-body field--type-text-with-summary field--label-hidden"> <div class="wrapper-adm-portada row"> <div class="col-12 col-md-6 col-lg-4"><a class="caixa-adm-portada" href="/en/citizen-communication-channels/online-citizen-communication-channels"><span class="titol-caixa-adm">Online  </span><span class="bcn-icon-atencio-linia bcn-ico-canals-comunicacio-ciutatdana">‍ </span> <span class="descripcio-mes-info-adm">Here you can request city-related information, carry out procedures and make complaints and suggestions, without having to go into an office in person.</span><span class="wrapper-boto-adm boto-adm-portada">+</span> </a></div> <div class="col-12 col-md-6 col-lg-4"><a class="caixa-adm-portada" href="/en/citizen-communication-channels/citizens-face"><span class="titol-caixa-adm">In person  </span><span class="bcn-icon-atencio-presencial bcn-ico-canals-comunicacio-ciutatdana">‍ </span> <span class="descripcio-mes-info-adm">Consult the Citizen Help and Information Offices (OAC), the specialised offices and registration points that the City Council has distributed throughout the city.</span><span class="wrapper-boto-adm boto-adm-portada">+</span> </a></div> <div class="col-12 col-md-6 col-lg-4"><a class="caixa-adm-portada" href="/en/citizen-communication-channels/social-networks"><span class="titol-caixa-adm">Municipal social networks </span><span class="bcn-icon-xarxes-socials bcn-ico-canals-comunicacio-ciutatdana">‍ </span> <span class="descripcio-mes-info-adm">Social networks are increasingly becoming a tool for communication with the Administration. Use the Barcelona City Council social networks.</span><span class="wrapper-boto-adm boto-adm-portada">+</span> </a></div> <div class="col-12 col-md-6 col-lg-4"><a class="caixa-adm-portada" href="/en/citizen-communication-channels/telephone-communication-channels-citizens"><span class="titol-caixa-adm">Telephone support </span><span class="bcn-icon-videotrucada bcn-ico-canals-comunicacio-ciutatdana">‍ </span> <span class="descripcio-mes-info-adm">You have at your disposal the 010 telephone helpline (931 537 010 if you’re calling from outside Barcelona) and the “City Council calls you” service, where you will be assisted by phone or videocall, on a day and at a time agreed to by prior appointment.</span><span class="wrapper-boto-adm boto-adm-portada">+</span> </a></div> <div class="col-12 col-md-6 col-lg-4"><a class="caixa-adm-portada" href="https://comunica.barcelona.cat/en" target="_blank"><span class="titol-caixa-adm">Citizen newsletter </span><span class="bcn-icon-butlleti bcn-ico-canals-comunicacio-ciutatdana">‍ </span> <span class="descripcio-mes-info-adm">Consult the various official bulletins on the city of Barcelona.</span><span class="wrapper-boto-adm boto-adm-portada">+</span> </a></div> <div class="col-12 col-md-6 col-lg-4"><a class="caixa-adm-portada" href="https://ajuntament.barcelona.cat/serveiatenciociutadana/es" target="_blank"><span class="titol-caixa-adm">Citizen advice and information service charter </span><span class="bcn-icon-carta-serveis bcn-ico-canals-comunicacio-ciutatdana">‍ </span> <span class="descripcio-mes-info-adm">The Citizen Advice service offers you information on the services available to city residents.</span><span class="wrapper-boto-adm boto-adm-portada">+</span> </a></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </main>   <footer class="footer" role="contentinfo"> <section class="region region-footer"> <div class="container"> <div id="menu-footer"> <a href="https://ajuntament.barcelona.cat/en"><img src="https://www.barcelona.cat/assetsdi/img/logo.svg" alt="Barcelona City Council logo" /></a> <ul class="menu-footer"> <li class="item-menu-footer"> <span tabindex="-1" role="menuitem">Ajuntament de Barcelona</span> </li> <li class="item-menu-footer"> <a href="/en/sitemap" target="" tabindex="-1" role="menuitem">Sitemap</a> </li> <li class="item-menu-footer"> <a href="https://www.bcn.cat/cgi-bin/consultesIRIS?id=871" target="_blank" tabindex="-1" role="menuitem">Contact</a> </li> <li class="item-menu-footer"> <a href="/en/legal-notice" target="" tabindex="-1" role="menuitem">Legal notice</a> </li> <li class="item-menu-footer"> <a href="https://ajuntament.barcelona.cat/declaracio-accessibilitat/en/barcelona-city-council" target="" tabindex="-1" role="menuitem">Accessibility</a> </li> </ul> </div> </div> </section> </footer> </div> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"en\/","currentPath":"node\/2568","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en","themeUrl":"themes\/ajbcn\/minerva_subtheme"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"ajuntament_readspeaker":{"rs_insert_after":".region-breadcrumb","rs_preserve":"#header,#zone-menu-wrapper,#breadcrumb,.botons-socials, .enllac, .acordeon, .views-row, .widget-hemicicle, #block-block-168 , #block-block-111, .wrapper-xsocials,#block-asia_gmapmarker-0, #contenidor-pestanes, #contingut-addicional, .bcn-cards-accordion, .bcn-votacions-read-more-text, #bcn-votacions-filtres, .bcn-icon-informacio-consultes, .bcn-votacions-votacio-sistema, #bcn-votacions-paginacio","rs_lang_docs":"ca_es, es_es, en_uk","rs_lang_exception_docs":"es_es=municipal-organization\/municipal-council","translations":{"lang_code":"en_uk","text":"Listen to this page using ReadSpeaker","button":"Listen"}},"ajuntament":{"avisos":{"token":"9e97407f5721af6081919a333d86e406","bootstrap":1}},"bcn_barra":{"translations":{"ca":"\/ca\/canals-de-comunicacio-ciutadana","es":"\/es\/canales-de-comunicacion-ciudadana","en":"\/en\/citizen-communication-channels"},"alter":false},"minerva":{"colors":null,"credentials":{"google_analytics":"UA-42826028-1","add_this":""}},"user":{"uid":0,"permissionsHash":"742db439fde8e781641daefaebc99e5947f233cf05d90f7c3c270e2bbcdff25d"}}</script> <script src="/sites/default/files/js/js_XEfD9Yi2MNT0aGWgbxHx0IO3mSGtnMZ5I3KO8a55l3Y.js?scope=footer&delta=0&language=en&theme=minerva_subtheme&include=eJyFksFugzAMhl-IiHfoYdKkIU3qpTdkgsc8kjhyHLS-_dIxQcfKOCX-_892HBk-clDwGLTlCUWox1TbEXtSFmM5vNFQeQooE7T6jh7rjlmTCsTW9mHjDY47cCbp1VHYJg7gUAgMBUUJsHFLYwULmjZ6FPZsLER7S1-zUu5mwOak7P_0XHwI4K5Kdi1cxs31T2CaEjyVkVAqWD9DEPoUEUaUepXNnbxfreGOHF4u5_MLJT3iTmDHI-ZZ0R8xDVA4ZVUOR-Rj_5Vjjjdov9mC7HfoQP5_bAF-m_PK3P89TJQ41fNhINKuWXU2tKWiQL3cHmktfn6vnPsCuXcnFA"></script> <script src="https://stackpath.bootstrapcdn.com/bootstrap/4.2.1/js/bootstrap.bundle.min.js" crossorigin="anonymous"></script> <script src="/sites/default/files/js/js_EKE7PAqheI6c6m5ZVmIfjVd3aJBOtkZvF7VhA2w6Io0.js?scope=footer&delta=2&language=en&theme=minerva_subtheme&include=eJyFksFugzAMhl-IiHfoYdKkIU3qpTdkgsc8kjhyHLS-_dIxQcfKOCX-_892HBk-clDwGLTlCUWox1TbEXtSFmM5vNFQeQooE7T6jh7rjlmTCsTW9mHjDY47cCbp1VHYJg7gUAgMBUUJsHFLYwULmjZ6FPZsLER7S1-zUu5mwOak7P_0XHwI4K5Kdi1cxs31T2CaEjyVkVAqWD9DEPoUEUaUepXNnbxfreGOHF4u5_MLJT3iTmDHI-ZZ0R8xDVA4ZVUOR-Rj_5Vjjjdov9mC7HfoQP5_bAF-m_PK3P89TJQ41fNhINKuWXU2tKWiQL3cHmktfn6vnPsCuXcnFA"></script> <script src="https://f1-eu.readspeaker.com/script/5414/ReadSpeaker.js?pids=embhl,dr" charset="utf-8"></script> <script src="/sites/default/files/js/js_mOe07NcoTESLrRaDonItgnwC7SQyDMN_DaRXyS3TMfE.js?scope=footer&delta=4&language=en&theme=minerva_subtheme&include=eJyFksFugzAMhl-IiHfoYdKkIU3qpTdkgsc8kjhyHLS-_dIxQcfKOCX-_892HBk-clDwGLTlCUWox1TbEXtSFmM5vNFQeQooE7T6jh7rjlmTCsTW9mHjDY47cCbp1VHYJg7gUAgMBUUJsHFLYwULmjZ6FPZsLER7S1-zUu5mwOak7P_0XHwI4K5Kdi1cxs31T2CaEjyVkVAqWD9DEPoUEUaUepXNnbxfreGOHF4u5_MLJT3iTmDHI-ZZ0R8xDVA4ZVUOR-Rj_5Vjjjdov9mC7HfoQP5_bAF-m_PK3P89TJQ41fNhINKuWXU2tKWiQL3cHmktfn6vnPsCuXcnFA"></script> </body> </html>

CINXE.COM

Citizen communication channels | Barcelona City Council