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flex-wrap items-baseline pb-4 text-base"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><a href="https://help.insightengine.org/en/collections/56210-pricing-security-privacy-and-terms" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">Pricing, Security, Privacy and Terms</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div><div class="text-body-secondary-color">Privacy Policy and GDPR Compliance</div></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><header class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Privacy Policy and GDPR Compliance</header><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Updated March 19, 2023</p></div></div><div class="avatar"><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"> Updated over a year ago</span></div></div></div></div><div class="jsx-ef86202475c6562f "><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>At Insight Engine™ ("Service"), we take privacy and the security of your data very seriously, so we'd like to be transparent with you about how we collect, utilize and protect it.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>A lot of what you'll read in this document is designed to address various laws and regulations such as the <a href="https://gdpr.eu/what-is-gdpr/" rel="nofollow noopener noreferrer" target="_blank">GDPR</a>. That said, we'd like to take a moment to share a few philosophies that guide how we treat data and privacy now and going forward:</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Data you provide us, or that is collected on your behalf, is owned entirely by you and will be available to you on demand as well as removed on demand.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We consider data a liability and only collect and share the minimum amount required to provide you with a great service.</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We've made an effort to make this document as clear and easy to understand as we can, but if you have any questions, please don't hesitate to <a href="mailto:info@insightengine.org?subject=Privacy+Policy+Question" rel="nofollow noopener noreferrer" target="_blank">reach out</a>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><i>If you do not agree with this policy, please do not access or use our Service.</i></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="who-this-policy-applies-to">Who this policy applies to</h2></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Our Customers who have signed up for our Service</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>End-Users of our Customers who interact with our Service</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="what-this-policy-covers">What this policy covers</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The goal of this policy is to help you understand:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>What data we collect from you</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>What data we collect automatically</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>How we use data we collect</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>How we share data we collect</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>How we store and secure data we collect</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>How you can access and manage your data</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Other important privacy information</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div></li></ul></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="what-data-we-collect-from-you">What data we collect from you</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We collect data about you when you provide it to us by using our Service, as described below.</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Account and profile information - We collect information about you when you register for the Service, such as name and email address, as well as other various settings and contact information.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Content you provide through our Service - When using our Service we collect various information about your company and the data you are interacting with.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Information you provide through our support channels - If you elect to use our customer support, we will collect any information you choose to share with us.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Payment information - If you are elect to pay via credit card, we will collect payment information such as credit card numbers and expiration dates.</p></div></li></ul></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="what-data-we-collect-automatically">What data we collect automatically</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>By using the Service there is some information we get from you automatically.</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Your use of the Service - When you use the Service we track certain information to help us better understand how you're using the Service, such as what features you use and how frequently.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Device and connection information - We collect various pieces of information about your network connection, such as IP address, so that we can protect the Service against abuse. We also collect information about your device such as what type it is (laptop, tablet, etc) and what browser you're running so that we can improve the quality of the Service, as well as resolve any issues you may encounter.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Cookies and other tracking technologies - Our Service uses cookies so that we can recognize you after you sign in. They also help us identify you when resolving issues.</p></div></li></ul></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-we-use-data-we-collect">How we use data we collect</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>How we use your data depends on how you utilize the Service. These are the purposes for which we use your data.</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To provide the Service and customize your experience - We use your information to provide the Service and tailor it to your needs.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For product development and research - To improve our Service, we will often look at our customer data to better understand what it is you're using the Service for. </p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For customer support - We use your information to resolve technical issues and to respond to requests for assistance.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For safety and security - We use information about you to verify your account and to monitor for suspicious or fraudulent behavior.</p></div></li></ul></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-we-share-data-we-collect">How we share data we collect</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Our Service inherently requires sharing some of your data with other Service users and some third parties in order to function.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="sharing-with-other-service-users-on-your-private-team">Sharing with other Service users on your private team</h2></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For collaboration - We must share some of your data with other users on your team as part of the collaboration features of our platform.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>For administration - For certain kinds of accounts we will share your information with the administrator(s) of the account. For example your name and email are shared with your account administrator.</p></div></li></ul></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="sharing-with-third-parties">Sharing with third parties</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Third parties that we share data with do so under direct instruction from us, and abide by policies designed to protect your information.</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Service providers - We work with a few third-party service providers to enable customer support, hosting/development, payment processing and communications.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Integration partners - If you choose to take advantage of our various integrations, we will share the minimum amount of data with them to perform the desired task.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Legal / law enforcement - In exceptional circumstances we may share information about you with a third party if we believe sharing is necessary to comply with applicable laws, regulations or governmental requests.</p></div></li></ul></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-we-store-and-secure-data-we-collect">How we store and secure data we collect</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We use extreme care when handling your data and always use industry standards where applicable.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-we-store-and-transmit-data">How we store and transmit data</h2></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We store your data in Amazon Web Services data centers located in the United States. You can read more about their physical security <a href="https://aws.amazon.com/compliance/data-center/controls/" rel="nofollow noopener noreferrer" target="_blank">here</a>.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We always use secure connections (TLS/SSL) to transmit data in between Service users and third parties.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All non-essential ports and external network interfaces blocked by default</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All account passwords are stored as one-way hashes</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All client-side communication, sessions, and input are validated server-side</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All media assets are securely encrypted on Amazon S3 using signed URLs</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All data is backed up in multiple remote data centers distributed across the country</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In the event of server failure, all critical systems have redundant failovers to limit service disruptions</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We encrypt all data stored in our databases at rest</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Payment data is stored with our billing provider, <a href="http://stripe.com" rel="nofollow noopener noreferrer" target="_blank">Stripe</a>, which is PCI-DSS compliant</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Access to our database is limited to a select group of employees.</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We make an effort to protect your data through a number of security measures, however <i>please remember that no system is 100% secure.</i></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-long-we-keep-data">How long we keep data</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We keep user data for varying lengths of time, depending on the type of data and how you've configured our Service.</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Account data - We retain account data for the lifetime of the account, as it's mandatory to use the Service. We also retain any data necessary to comply with legal obligations and resolve disputes.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Content you provide - If your account is deactivated, we retain some of your content so that other Service users that you have collaborated with will be able to continue using the Service in an expected manner.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>User data - By default we retain favorites, comments, etc. data for the lifetime of the account.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Payment data - We retain payment data for the lifetime of the account as it's mandatory in order to use our Service.</p></div></li></ul></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="notification-of-security-breach">Notification of security breach</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We will notify you within 72 hours of becoming aware of a security breach or configuration weakness which could have allowed your data to be exposed.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-you-can-access-and-manage-your-data">How you can access and manage your data</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We strongly believe in giving you access to export or delete your data at will.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="your-rights">Your rights</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You have several rights that can be exercised at any time:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The right to request a copy of your data in a structured, electronic format</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The right to object to our use of your data</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>The right to request deletion of your data ("Right to be forgotten")</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In some cases we may not be able to comply with requests, such as a situation where compliance would result in another user's personal data being exposed, or where we are prohibited by law.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In situations where you have asked us to share your data with a third party, you may need to contact those parties to have your request fulfilled.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you have unresolved concerns or feel your rights were infringed, you may have the right to complain to a data protection authority in your country of residence.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-to-make-a-data-request">How to make a data request</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In some cases we have automated tools to help you obtain or delete your data, and in other cases you'll need to make a data request to our customer support team.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To make a data request, please login to your account and use the customer support tools. Alternatively, you can send us an email from the address you used to create the account.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In some situations we may ask for additional proof of identity so we can ensure the privacy of our other customers.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-to-access-and-update-your-data">How to access and update your data</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Our Service allows you to access and update your information from within the Service. For example, you can access your profile information from your account.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="how-to-delete-your-data">How to delete your data</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you would like to have account data deleted, please make a data request. Please note that we may need to retain certain data within your profile for record keeping purposes or to comply with our legal obligations. This may take up to 30 days per request as allowed in <a href="https://gdpr-info.eu/art-12-gdpr/" rel="nofollow noopener noreferrer" target="_blank">Article 12.3 of the GDPR</a>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="opt-out-of-communications">Opt out of communications</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>You may opt out of receiving promotional communications from us by using the unsubscribe link at the bottom of each email. Even after you opt out of promotional emails, you will continue to receive transactional emails from us.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="data-portability">Data portability</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Data portability is the ability to obtain some of your data in a format you can move from one Service to another. Should you request it, we will provide you with an electronic file of your account data.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="other-important-privacy-information">Other important privacy information</h2></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="changes-to-this-policy">Changes to this policy</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>We may change this policy from time to time. Any changes will be posted to this page, and if they are significant, we will notify you via email and within the Service. We will also keep previous versions of this policy which are available upon request. You are advised to review this policy periodically for any changes.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you disagree with any changes to this policy, you will need to stop using the Service.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="contact-us">Contact Us</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you have any questions, concerns, or data requests, please reach out by logging in to our Service and using the chat tool, or by emailing us at <a href="mailto:info@insightengine.org" rel="nofollow noopener noreferrer" target="_blank">info@insightengine.org</a>.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="full-privacy-and-terms-of-service">Full Privacy and Terms of Service</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Review our full privacy policy <b>[UPDATE LINK]</b> and terms <b>[UPDATE LINK]</b>.</p></div></article></div></div></div></div><div class="intercom-reaction-picker -mb-4 -ml-4 -mr-4 mt-6 rounded-card sm:-mb-2 sm:-ml-1 sm:-mr-1 sm:mt-8"><div class="intercom-reaction-prompt">Did this answer your question?</div><button class="intercom-reaction" aria-label="Disappointed Reaction" tabindex="0" data-reaction-text="disappointed" aria-pressed="false"><span title="Disappointed">😞</span></button><button class="intercom-reaction" aria-label="Neutral Reaction" tabindex="0" data-reaction-text="neutral" aria-pressed="false"><span title="Neutral">😐</span></button><button class="intercom-reaction" 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Engine™ Help Center","footerLogo":null,"footerLogoHeight":null,"localisedInformation":{"contentBlock":null}},"user":{"userId":"1d416ef6-eef9-481a-849c-b05d2f9ddc44","role":"visitor_role"},"articleContent":{"articleId":"2003992","author":null,"blocks":[{"type":"paragraph","text":"At Insight Engine™ (\"Service\"), we take privacy and the security of your data very seriously, so we'd like to be transparent with you about how we collect, utilize and protect it.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"A lot of what you'll read in this document is designed to address various laws and regulations such as the \u003ca href=\"https://gdpr.eu/what-is-gdpr/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eGDPR\u003c/a\u003e. That said, we'd like to take a moment to share a few philosophies that guide how we treat data and privacy now and going forward:","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"unorderedNestedList","text":"- Data you provide us, or that is collected on your behalf, is owned entirely by you and will be available to you on demand as well as removed on demand.\n- We consider data a liability and only collect and share the minimum amount required to provide you with a great service.","items":[{"content":[{"type":"paragraph","text":"Data you provide us, or that is collected on your behalf, is owned entirely by you and will be available to you on demand as well as removed on demand.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We consider data a liability and only collect and share the minimum amount required to provide you with a great service.","class":"no-margin"}]}]},{"type":"paragraph","text":"We've made an effort to make this document as clear and easy to understand as we can, but if you have any questions, please don't hesitate to \u003ca href=\"mailto:info@insightengine.org?subject=Privacy+Policy+Question\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003ereach out\u003c/a\u003e.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"\u003ci\u003eIf you do not agree with this policy, please do not access or use our Service.\u003c/i\u003e","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Who this policy applies to","idAttribute":"who-this-policy-applies-to"},{"type":"unorderedNestedList","text":"- Our Customers who have signed up for our Service\n- End-Users of our Customers who interact with our Service","items":[{"content":[{"type":"paragraph","text":"Our Customers who have signed up for our Service","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"End-Users of our Customers who interact with our Service","class":"no-margin"}]}]},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"What this policy covers","idAttribute":"what-this-policy-covers"},{"type":"paragraph","text":"The goal of this policy is to help you understand:","class":"no-margin"},{"type":"unorderedNestedList","text":"- What data we collect from you\n- What data we collect automatically\n- How we use data we collect\n- How we share data we collect\n- How we store and secure data we collect\n- How you can access and manage your data\n- Other important privacy information\n ","items":[{"content":[{"type":"paragraph","text":"What data we collect from you","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"What data we collect automatically","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"How we use data we collect","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"How we share data we collect","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"How we store and secure data we collect","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"How you can access and manage your data","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Other important privacy information","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"}]}]},{"type":"subheading","text":"What data we collect from you","idAttribute":"what-data-we-collect-from-you"},{"type":"paragraph","text":"We collect data about you when you provide it to us by using our Service, as described below.","class":"no-margin"},{"type":"unorderedNestedList","text":"- Account and profile information - We collect information about you when you register for the Service, such as name and email address, as well as other various settings and contact information.\n- Content you provide through our Service - When using our Service we collect various information about your company and the data you are interacting with.\n- Information you provide through our support channels - If you elect to use our customer support, we will collect any information you choose to share with us.\n- Payment information - If you are elect to pay via credit card, we will collect payment information such as credit card numbers and expiration dates.","items":[{"content":[{"type":"paragraph","text":"Account and profile information - We collect information about you when you register for the Service, such as name and email address, as well as other various settings and contact information.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Content you provide through our Service - When using our Service we collect various information about your company and the data you are interacting with.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Information you provide through our support channels - If you elect to use our customer support, we will collect any information you choose to share with us.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Payment information - If you are elect to pay via credit card, we will collect payment information such as credit card numbers and expiration dates.","class":"no-margin"}]}]},{"type":"subheading","text":"What data we collect automatically","idAttribute":"what-data-we-collect-automatically"},{"type":"paragraph","text":"By using the Service there is some information we get from you automatically.","class":"no-margin"},{"type":"unorderedNestedList","text":"- Your use of the Service - When you use the Service we track certain information to help us better understand how you're using the Service, such as what features you use and how frequently.\n- Device and connection information - We collect various pieces of information about your network connection, such as IP address, so that we can protect the Service against abuse. \u0026nbsp;We also collect information about your device such as what type it is (laptop, tablet, etc) and what browser you're running so that we can improve the quality of the Service, as well as resolve any issues you may encounter.\n- Cookies and other tracking technologies - Our Service uses cookies so that we can recognize you after you sign in. \u0026nbsp;They also help us identify you when resolving issues.","items":[{"content":[{"type":"paragraph","text":"Your use of the Service - When you use the Service we track certain information to help us better understand how you're using the Service, such as what features you use and how frequently.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Device and connection information - We collect various pieces of information about your network connection, such as IP address, so that we can protect the Service against abuse. \u0026nbsp;We also collect information about your device such as what type it is (laptop, tablet, etc) and what browser you're running so that we can improve the quality of the Service, as well as resolve any issues you may encounter.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Cookies and other tracking technologies - Our Service uses cookies so that we can recognize you after you sign in. \u0026nbsp;They also help us identify you when resolving issues.","class":"no-margin"}]}]},{"type":"subheading","text":"How we use data we collect","idAttribute":"how-we-use-data-we-collect"},{"type":"paragraph","text":"How we use your data depends on how you utilize the Service. \u0026nbsp;These are the purposes for which we use your data.","class":"no-margin"},{"type":"unorderedNestedList","text":"- To provide the Service and customize your experience - We use your information to provide the Service and tailor it to your needs.\n- For product development and research - To improve our Service, we will often look at our customer data to better understand what it is you're using the Service for. \u0026nbsp;\n- For customer support - We use your information to resolve technical issues and to respond to requests for assistance.\n- For safety and security - We use information about you to verify your account and to monitor for suspicious or fraudulent behavior.","items":[{"content":[{"type":"paragraph","text":"To provide the Service and customize your experience - We use your information to provide the Service and tailor it to your needs.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"For product development and research - To improve our Service, we will often look at our customer data to better understand what it is you're using the Service for. \u0026nbsp;","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"For customer support - We use your information to resolve technical issues and to respond to requests for assistance.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"For safety and security - We use information about you to verify your account and to monitor for suspicious or fraudulent behavior.","class":"no-margin"}]}]},{"type":"subheading","text":"How we share data we collect","idAttribute":"how-we-share-data-we-collect"},{"type":"paragraph","text":"Our Service inherently requires sharing some of your data with other Service users and some third parties in order to function.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Sharing with other Service users on your private team","idAttribute":"sharing-with-other-service-users-on-your-private-team"},{"type":"unorderedNestedList","text":"- For collaboration - We must share some of your data with other users on your team as part of the collaboration features of our platform.\n- For administration - For certain kinds of accounts we will share your information with the administrator(s) of the account. \u0026nbsp;For example your name and email are shared with your account administrator.","items":[{"content":[{"type":"paragraph","text":"For collaboration - We must share some of your data with other users on your team as part of the collaboration features of our platform.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"For administration - For certain kinds of accounts we will share your information with the administrator(s) of the account. \u0026nbsp;For example your name and email are shared with your account administrator.","class":"no-margin"}]}]},{"type":"subheading","text":"Sharing with third parties","idAttribute":"sharing-with-third-parties"},{"type":"paragraph","text":"Third parties that we share data with do so under direct instruction from us, and abide by policies designed to protect your information.","class":"no-margin"},{"type":"unorderedNestedList","text":"- Service providers - We work with a few third-party service providers to enable customer support, hosting/development, payment processing and communications.\n- Integration partners - If you choose to take advantage of our various integrations, we will share the minimum amount of data with them to perform the desired task.\n- Legal / law enforcement - In exceptional circumstances we may share information about you with a third party if we believe sharing is necessary to comply with applicable laws, regulations or governmental requests.","items":[{"content":[{"type":"paragraph","text":"Service providers - We work with a few third-party service providers to enable customer support, hosting/development, payment processing and communications.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Integration partners - If you choose to take advantage of our various integrations, we will share the minimum amount of data with them to perform the desired task.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Legal / law enforcement - In exceptional circumstances we may share information about you with a third party if we believe sharing is necessary to comply with applicable laws, regulations or governmental requests.","class":"no-margin"}]}]},{"type":"subheading","text":"How we store and secure data we collect","idAttribute":"how-we-store-and-secure-data-we-collect"},{"type":"paragraph","text":"We use extreme care when handling your data and always use industry standards where applicable.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"How we store and transmit data","idAttribute":"how-we-store-and-transmit-data"},{"type":"unorderedNestedList","text":"- We store your data in Amazon Web Services data centers located in the United States. You can read more about their physical security \u003ca href=\"https://aws.amazon.com/compliance/data-center/controls/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003ehere\u003c/a\u003e.\n- We always use secure connections (TLS/SSL) to transmit data in between Service users and third parties.\n- All non-essential ports and external network interfaces blocked by default\n- All account passwords are stored as one-way hashes\n- All client-side communication, sessions, and input are validated server-side\n- All media assets are securely encrypted on Amazon S3 using signed URLs\n- All data is backed up in multiple remote data centers distributed across the country\n- In the event of server failure, all critical systems have redundant failovers to limit service disruptions\n- We encrypt all data stored in our databases at rest\n- Payment data is stored with our billing provider, \u003ca href=\"http://stripe.com\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eStripe\u003c/a\u003e, which is PCI-DSS compliant\n- Access to our database is limited to a select group of employees.","items":[{"content":[{"type":"paragraph","text":"We store your data in Amazon Web Services data centers located in the United States. You can read more about their physical security \u003ca href=\"https://aws.amazon.com/compliance/data-center/controls/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003ehere\u003c/a\u003e.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We always use secure connections (TLS/SSL) to transmit data in between Service users and third parties.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"All non-essential ports and external network interfaces blocked by default","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"All account passwords are stored as one-way hashes","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"All client-side communication, sessions, and input are validated server-side","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"All media assets are securely encrypted on Amazon S3 using signed URLs","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"All data is backed up in multiple remote data centers distributed across the country","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"In the event of server failure, all critical systems have redundant failovers to limit service disruptions","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"We encrypt all data stored in our databases at rest","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Payment data is stored with our billing provider, \u003ca href=\"http://stripe.com\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eStripe\u003c/a\u003e, which is PCI-DSS compliant","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Access to our database is limited to a select group of employees.","class":"no-margin"}]}]},{"type":"paragraph","text":"We make an effort to protect your data through a number of security measures, however \u003ci\u003eplease remember that no system is 100% secure.\u003c/i\u003e","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"How long we keep data","idAttribute":"how-long-we-keep-data"},{"type":"paragraph","text":"We keep user data for varying lengths of time, depending on the type of data and how you've configured our Service.","class":"no-margin"},{"type":"unorderedNestedList","text":"- Account data - We retain account data for the lifetime of the account, as it's mandatory to use the Service. \u0026nbsp;We also retain any data necessary to comply with legal obligations and resolve disputes.\n- Content you provide - If your account is deactivated, we retain some of your content so that other Service users that you have collaborated with will be able to continue using the Service in an expected manner.\n- User data - By default we retain favorites, comments, etc. data for the lifetime of the account.\n- Payment data - We retain payment data for the lifetime of the account as it's mandatory in order to use our Service.","items":[{"content":[{"type":"paragraph","text":"Account data - We retain account data for the lifetime of the account, as it's mandatory to use the Service. \u0026nbsp;We also retain any data necessary to comply with legal obligations and resolve disputes.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Content you provide - If your account is deactivated, we retain some of your content so that other Service users that you have collaborated with will be able to continue using the Service in an expected manner.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"User data - By default we retain favorites, comments, etc. data for the lifetime of the account.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Payment data - We retain payment data for the lifetime of the account as it's mandatory in order to use our Service.","class":"no-margin"}]}]},{"type":"subheading","text":"Notification of security breach","idAttribute":"notification-of-security-breach"},{"type":"paragraph","text":"We will notify you within 72 hours of becoming aware of a security breach or configuration weakness which could have allowed your data to be exposed.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"How you can access and manage your data","idAttribute":"how-you-can-access-and-manage-your-data"},{"type":"paragraph","text":"We strongly believe in giving you access to export or delete your data at will.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Your rights","idAttribute":"your-rights"},{"type":"paragraph","text":"You have several rights that can be exercised at any time:","class":"no-margin"},{"type":"unorderedNestedList","text":"- The right to request a copy of your data in a structured, electronic format\n- The right to object to our use of your data\n- The right to request deletion of your data (\"Right to be forgotten\")","items":[{"content":[{"type":"paragraph","text":"The right to request a copy of your data in a structured, electronic format","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"The right to object to our use of your data","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"The right to request deletion of your data (\"Right to be forgotten\")","class":"no-margin"}]}]},{"type":"paragraph","text":"In some cases we may not be able to comply with requests, such as a situation where compliance would result in another user's personal data being exposed, or where we are prohibited by law.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"In situations where you have asked us to share your data with a third party, you may need to contact those parties to have your request fulfilled.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"If you have unresolved concerns or feel your rights were infringed, you may have the right to complain to a data protection authority in your country of residence.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"How to make a data request","idAttribute":"how-to-make-a-data-request"},{"type":"paragraph","text":"In some cases we have automated tools to help you obtain or delete your data, and in other cases you'll need to make a data request to our customer support team.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"To make a data request, please login to your account and use the customer support tools. \u0026nbsp;Alternatively, you can send us an email from the address you used to create the account.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"In some situations we may ask for additional proof of identity so we can ensure the privacy of our other customers.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"How to access and update your data","idAttribute":"how-to-access-and-update-your-data"},{"type":"paragraph","text":"Our Service allows you to access and update your information from within the Service. \u0026nbsp;For example, you can access your profile information from your account.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"How to delete your data","idAttribute":"how-to-delete-your-data"},{"type":"paragraph","text":"If you would like to have account data deleted, please make a data request. Please note that we may need to retain certain data within your profile for record keeping purposes or to comply with our legal obligations. This may take up to 30 days per request as allowed in \u003ca href=\"https://gdpr-info.eu/art-12-gdpr/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eArticle 12.3 of the GDPR\u003c/a\u003e.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Opt out of communications","idAttribute":"opt-out-of-communications"},{"type":"paragraph","text":"You may opt out of receiving promotional communications from us by using the unsubscribe link at the bottom of each email. \u0026nbsp;Even after you opt out of promotional emails, you will continue to receive transactional emails from us.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Data portability","idAttribute":"data-portability"},{"type":"paragraph","text":"Data portability is the ability to obtain some of your data in a format you can move from one Service to another. \u0026nbsp;Should you request it, we will provide you with an electronic file of your account data.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Other important privacy information","idAttribute":"other-important-privacy-information"},{"type":"subheading","text":"Changes to this policy","idAttribute":"changes-to-this-policy"},{"type":"paragraph","text":"We may change this policy from time to time. \u0026nbsp;Any changes will be posted to this page, and if they are significant, we will notify you via email and within the Service. \u0026nbsp;We will also keep previous versions of this policy which are available upon request. \u0026nbsp;You are advised to review this policy periodically for any changes.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"If you disagree with any changes to this policy, you will need to stop using the Service.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Contact Us","idAttribute":"contact-us"},{"type":"paragraph","text":"If you have any questions, concerns, or data requests, please reach out by logging in to our Service and using the chat tool, or by emailing us at \u003ca href=\"mailto:info@insightengine.org\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003einfo@insightengine.org\u003c/a\u003e.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"Full Privacy and Terms of Service","idAttribute":"full-privacy-and-terms-of-service"},{"type":"paragraph","text":"Review our full privacy policy \u003cb\u003e[UPDATE LINK]\u003c/b\u003e and terms \u003cb\u003e[UPDATE LINK]\u003c/b\u003e.","class":"no-margin"}],"collectionId":"56210","description":"Updated March 19, 2023","id":"148624","lastUpdated":"Updated over a year ago","relatedArticles":null,"targetUserType":"everyone","title":"Privacy Policy and GDPR Compliance","showTableOfContents":false,"synced":false},"breadcrumbs":[{"url":"https://help.insightengine.org/en/collections/56210-pricing-security-privacy-and-terms","name":"Pricing, Security, Privacy and Terms"}],"selectedReaction":null,"showReactions":true,"themeCSSCustomProperties":{"--body-bg":"rgb(255, 255, 255)","--body-image":"none","--body-bg-rgb":"255, 255, 255","--body-border":"rgb(230, 230, 230)","--body-primary-color":"#1a1a1a","--body-secondary-color":"#737373","--body-reaction-bg":"rgb(242, 242, 242)","--body-reaction-text-color":"rgb(64, 64, 64)","--body-toc-active-border":"#737373","--body-toc-inactive-border":"#f2f2f2","--body-toc-inactive-color":"#737373","--body-toc-active-font-weight":400,"--body-table-border":"rgb(204, 204, 204)","--body-color":"hsl(0, 0%, 0%)","--footer-bg":"rgb(255, 255, 255)","--footer-image":"none","--footer-border":"rgb(230, 230, 230)","--footer-color":"hsl(211, 10%, 61%)","--header-bg":"rgb(32, 83, 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