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data-component="mdc-c-module-wrapper" data-module-theme="dark" data-module-background="deep-blue" data-module-category="AnchoredHero" class="ArticleDefault_mck-c-article-default__SfYQE"><style></style><div data-component="mdc-c-background-image" class="mdc-c-bg-image___GJdv1_2734c4f background-image-article-default ArticleDefault_mck-c-article-default__parallax-container__fZ7Iq"></div><div class="ArticleDefault_mck-c-article-default__gradient__Uu21n"></div><div class="ArticleDefault_mck-c-article-default__wrapper-content__XOe9C"><div class="mck-o-container"><div class="mck-o-container--wrapped mck-o-container--mobile-spacing mdc-u-grid mdc-u-grid-col-lg-12"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-col-lg-start-1 mdc-u-grid-col-lg-span-10"><div><h1 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-2 mck-u-animation-slide-down ArticleDefault_mck-c-article-default__heading__bv6rL"><div>Boosting productivity in US higher education</div></h1></div><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-10 mck-u-animation-blur-in-800 ArticleDefault_mck-c-article-default__description__sjoe9"><div><time datetime="2011-04-01T00:00:00Z">April 1, 2011</time> | Article</div></div></div></div></div></div></div><div class="mck-o-container"><div class="mck-o-container--wrapped mck-o-container--mobile-spacing mdc-u-grid mdc-u-grid-gutter-xxl"><section data-layer-region="article-body-header" class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400 byline-share-container"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-8 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-8 mdc-u-ts-9"><span> </span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j">Adam Cota </span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j"><a data-component="mdc-c-link" href="/our-people/kartik-jayaram" class="mdc-c-link-inline___7DRrt_2734c4f mdc-c-link-inline--secondary___YKoOK_2734c4f"><span class="mdc-c-link__label___Pfqtd_2734c4f">Kartik Jayaram</span></a><span> </span></span></span><span class="AuthorsByLine_mck-c-authors-byline__author__XdrlD"><span class="AuthorsByLine_mck-c-authors-byline__no-wrap__Ced0j">Martha C. A. Laboissiere</span></span></div><div class="mdc-u-grid-col-md-start-8 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-8 mdc-u-grid-col-lg-end-11 ArticleContent_mck-c-article-content__share-tools__kWRRw"></div></section><section class="mdc-u-grid mdc-u-grid-col-md-12 mck-u-animation-blur-in-400"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-5"><div class="mck-u-links-inline">America’s economic health depends on additional college-trained workers. Some universities are showing how to graduate more students at lower cost.</div></div></div></section><main data-layer-region="article-body" class="mdc-u-grid mdc-u-grid-gutter-xxl"><div class="mdc-u-grid mdc-u-grid-col-1 mdc-u-grid-col-md-12"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><div class="mdc-o-content-body mck-u-dropcap"><div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="DownloadsSidebar_mck-c-downloads-sidebar__iFmyt mck-o-xs-right-span"><div data-layer-region="downloads-right-rail"><h3 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-c-heading--border___K8dj3_2734c4f"></h3><div><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_2734c4f"><a data-component="mdc-c-link" href="#/download/%2F~%2Fmedia%2Fmckinsey%2Findustries%2Fpublic%20and%20social%20sector%2Four%20insights%2Fboosting%20productivity%20in%20us%20higher%20education%2Fboosting%20productivity%20in%20us%20higher%20education.pdf%3FshouldIndex%3Dfalse" class="DownloadsSidebar_mck-c-downloads-sidebar__download-link__fPqFQ mdc-c-link___lBbY1_2734c4f" target="_self" data-layer-event-prefix="Download Link" data-layer-action="click" data-layer-report-type="" data-layer-file-name="boosting-productivity in us higher education" data-layer-report-name="boosting-productivity in us higher education>"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_2734c4f mdc-c-icon--size-md___yi5fA_2734c4f mck-download-icon"></span><span class="mdc-c-link__label___Pfqtd_2734c4f"> (PDF-568 KB)</span></a></div></div></div></div> <p><strong>The United States</strong> needs more college graduates. Opinions vary on exactly how many, but McKinsey estimates that the nation will need an additional one million each year by 2020 to sustain its economic health. That would mean increasing today’s annual total—2.5 million—by 40 percent.</p> <p>To meet this goal, universities and colleges would have to increase their output of graduates by 3.5 percent a year over the next decade. That’s a daunting task for two reasons. First, it would cost an additional $52 billion a year, based on 2008 costs to produce a graduate. Yet many states, plagued by fiscal woes, have recently lowered spending on higher education, a trend that’s unlikely to be reversed. Second, to achieve this increase, colleges would need to enroll many more than 3.5 percent more freshmen each year, because today, on average, only 40 percent of students who enroll go on to graduate.</p> <p>To meet the target without spending more, colleges would simultaneously have to attract additional students, increase the proportion of them who complete a degree, and keep a tight lid on costs. Gaming the target by lowering the quality of the education or granting access only to the best-prepared students obviously wouldn’t count. Not surprisingly, many people within and beyond higher education say that colleges can’t possibly do all these things at once. </p> <p>But McKinsey research suggests that many already are, using tactics others could emulate. In fact, the potential to increase productivity across the varied spectrum of US higher education appears to be so great that, with the right policy support, one million more graduates a year by 2020, at today’s spending levels, begins to look eminently feasible. The quality of education and access to it could both improve at the same time.</p> <h2>Good education, good management</h2> <p>How a college manages its resources shows up in its cost per degree, found by dividing the institution’s total annual costs by the number of degrees awarded. The measure sounds simple, but it captures the two key components of higher education’s productivity: cost efficiency and completion rates. Some colleges have a high cost per degree because they produce many graduates, but their overall costs are excessive. Others graduate relatively few students, though keep their costs in check. Some struggle on both counts. Institutions become more productive by increasing graduation rates while controlling overall costs.</p> <p>To understand what makes institutions more productive, McKinsey examined the education and management practices of eight colleges with productivity levels up to 60 percent greater than average, measured by the cost per degree (see sidebar, “About the research”). These highly productive colleges are a mix of private and public, for profit and nonprofit, with more or less competitive entry. All perform highly on measures of educational quality and openness of access, and all belong to the groups of colleges that award associate’s or bachelor’s degrees after two or four years of study, respectively. We chose schools from these groups because they represent the bulk of higher education: similar segments of institutions educate 51 percent of all college students in the United States. </p> <hr/> <h3>About this research</h3> <p><strong>Competitive bachelor’s degrees</strong><a rel="#footnote2" class="link-footnote" href="#"><sup>1</sup></a> <span style="display:none" id="footnote2" class="tooltip"><span class="footnote-content"><span class="footnote-number">1.</span><span class="footnote-text"> Based on selectivity ratings from Barron’s Profile of American Colleges. Competitive-degree institutions admit 75 to 85 percent of applicants and select students ranked in the top 50 to 65 percent academically in high school. </span><span class="clear"></span></span><span class="footnote-bottom"></span></span></p> <table role="presentation" width="100%"><tbody><tr><td style="padding:10px;background-color:#666;color:#FFFFFF">Institution</td><td style="padding:10px;background-color:#666;color:#FFFFFF">Description</td><td style="padding:10px;background-color:#666;color:#FFFFFF">Cost per degree<a rel="#footnote3" class="link-footnote" href="#"><sup>2</sup></a> <span style="display:none" id="footnote3" class="tooltip"><span class="footnote-content"><span class="footnote-number">2.</span><span class="footnote-text"> Normalized to account for average time to obtain degree. </span><span class="clear"></span></span><span class="footnote-bottom"></span></span></td><td style="padding:10px;background-color:#666;color:#FFFFFF">Enrollment (full-time-student equivalent)</td></tr><tr><td style="padding:10px">Western Governors University</td><td style="padding:10px">A private, nonprofit institution that offers online competency-based instruction</td><td style="padding:10px">$27,495</td><td style="padding:10px">15,870</td></tr><tr><td style="padding:10px">Southern New Hampshire University</td><td style="padding:10px">A private, nonprofit institution that offers associate’s, bachelor’s, and master’s degrees</td><td style="padding:10px">$52,285</td><td style="padding:10px">5,370</td></tr><tr><td style="padding:10px">Brigham Young University–Idaho</td><td style="padding:10px">A private, nonprofit institution that offers associate’s and bachelor’s degrees. Currently transitioning from awarding primarily associate’s to primarily bachelor’s degrees</td><td style="padding:10px">$42,294</td><td style="padding:10px">14,098</td></tr><tr><td style="padding:10px">DeVry University</td><td style="padding:10px">A for-profit institution awarding a mix of degrees in various locations across the country, both online and onsite</td><td style="padding:10px">$40,128 (excludes marketing expenditures)</td><td style="padding:10px">46,926</td></tr><tr><td style="padding:10px">Indiana Wesleyan University–College of Adult and Professional Studies</td><td style="padding:10px">A private, nonprofit faith-based institution that awards associate’s, bachelor’s, and graduate degrees. For this study, the research focused primarily on bachelor’s degree programs offered onsite and online via the College of Adult and Professional Studies</td><td style="padding:10px">$40,851</td><td style="padding:10px">14,233</td></tr></tbody></table> <br/> <p><strong>Associate’s degrees</strong></p> <table role="presentation" width="100%"><tbody><tr><td style="padding:10px;background-color:#666;color:#FFFFFF">Institution</td><td style="padding:10px;background-color:#666;color:#FFFFFF">Description</td><td style="padding:10px;background-color:#666;color:#FFFFFF">Cost per degree</td><td style="padding:10px;background-color:#666;color:#FFFFFF">Enrollment (full-time-student equivalent)</td></tr><tr><td style="padding:10px">Valencia Community College</td><td style="padding:10px">A public, two-year community college that awards both associate’s degrees and certificates</td><td style="padding:10px">$22,311</td><td style="padding:10px">19,934</td></tr></tbody></table> <br/> <p><strong>Certificates</strong></p> <table role="presentation" width="100%"><tbody><tr><td style="padding:10px;background-color:#666;color:#FFFFFF">Institution</td><td style="padding:10px;background-color:#666;color:#FFFFFF;width:55%">Description</td><td style="padding:10px;background-color:#666;color:#FFFFFF">Cost per degree</td><td style="padding:10px;background-color:#666;color:#FFFFFF">Enrollment (full-time-student equivalent)</td></tr><tr><td style="padding:10px">Rio Salado College</td><td style="padding:10px">A public community college that awards primarily certificates. Instruction is delivered through unbundled online courses</td><td style="padding:10px">$32,043</td><td style="padding:10px">10,224</td></tr><tr><td style="padding:10px">Tennessee Technical Centers</td><td style="padding:10px">A public vocational-training school with 23 campuses across the state</td><td style="padding:10px">$21,053</td><td style="padding:10px">9,125</td></tr></tbody></table> <hr/> <p>The eight colleges share some organizational and cultural features that facilitate high productivity. These features notably include smooth-running operational and managerial systems, a policy framework that encourages their ongoing improvement, and, above all, leaders and staff dedicated to combining good education and good management. The schools achieve high productivity largely through five strategies: two that increase the number of students completing their degrees and three that keep costs under control.</p> <h3>Helping students to graduate</h3> <p>The eight highly productive institutions design their education systems expressly to help as many students as possible achieve degrees. Indiana Wesleyan University’s College of Adult and Professional Studies (IWU–CAPS), for example, achieves a six-year graduation rate of 65 percent—19 percentage points above its peer average—by constructing clear-cut pathways to degrees and encouraging students to support one another. Early assignments have the dual purpose of helping students get together and learn how they can succeed academically at college, whether on campus or online. With few pathways to a degree, students generally move through the sequence of classes as a single cohort, keeping each other up to the mark.</p> <p>Similarly, in Florida, Valencia Community College’s three-year graduation rate—35 percent—is 15 percentage points above that of peer institutions, partly because the college provides students with support and tools for planning their path to graduation. It also tailors support to its different student segments and has redesigned support services to improve their quality.</p> <h3>Reducing nonproductive credits</h3> <p>Up to 10 percent of all credits taken by US students are in excess of the number required to graduate. True, such credits may expand students’ minds, but they add cost to a degree. Tracking students’ progress and skillfully intervening when necessary can help reduce that cost. Southern New Hampshire University (SNHU), for instance, has a monitoring system that discourages students from embarking on redundant credits altogether: no bachelor’s graduate at SNHU completes more than 150 credits en route to a degree, while 20 percent of graduates at similar institutions have upward of 150. Better preparation for college work and a policy of allowing transfer students to conserve credits help reduce redundant credits too.</p> <p>Failed courses and courses from which students withdraw account for an additional 7 percent of all credits taken. Targeted policies can help institutions to cut this waste. Brigham Young University–Idaho (BYU–Idaho) has implemented policies to prevent redundant teaching and learning, including strict guidelines on course withdrawal and academic progress. Partly as a result, BYU–Idaho’s rates of failure and withdrawal are as much as 32 percent lower than its peer average. In addition, BYU–Idaho insists that students gain at least 75 percent of their intended credits <em>each semester</em> or risk suspension. By contrast, many colleges review a student’s rate of credit completion only once a year.</p> <h3>Redesigning instruction</h3> <p>Using new teaching technologies can lower costs substantially and raise quality at the same time. Rio Salado College, in Arizona, substitutes part- for full-time faculty. Western Governors University (WGU), in Utah, uses course mentors—one for academic and one for life-coaching purposes—to augment online teaching materials. Both schools develop “master courses” centrally instead of asking individual professors to create their own material. High-tech teaching systems are understandably controversial, but their results have been verified. Since 1999, the National Center for Academic Transformation (NCAT) has helped 150 institutions make the best use of technology in their teaching. NCAT found that costs at its partner institutions decreased, on average, by 37 percent in redesigned courses. Learning outcomes improved after 72 percent of the redesigns, and the other 28 percent produced learning of a quality comparable to that of traditional formats. NCAT has six alternative redesigns ready and waiting for colleges to introduce.</p> <p>Technology isn’t the only way to cut teaching costs. More conventionally, BYU–Idaho revamped the academic calendar to include a third (full spring) semester, serving the same number of students as the fall and winter semesters. The college increased faculty pay somewhat but hired only a handful of new staff members. As a result, BYU–Idaho cut teaching costs per student by 32 percent while paying its faculty more than peer institutions do.</p> <h3>Improving efficiency in core support and services</h3> <p>Introducing leaner processes is one way to reduce the cost of core support and services, such as management functions, student services, academic support services, and plant operations. Organizational redesign and better purchasing also help. BYU–Idaho, Rio Salado, and DeVry University, for example, succeeded in bringing down costs in this area by converting paper-based systems to electronic ones, cross-training to eliminate staff downtime, and using self-service online portals to administer financial aid. BYU–Idaho and IWU–CAPS have markedly lower ratios of administrative staff to students than their counterparts, but with no outsourcing of operations. On the contrary, these schools spend less than peers do buying goods and services but pay their staffs as much as or more than peer institutions.</p> <h3>Running noncore services and other operations efficiently and selectively</h3> <p>Top-performing institutions also continually check to ensure that any noncore service and other operation they must offer to fulfill their missions are run efficiently. Many aren’t. Although some noncore services—catering, for instance—generate revenues and are self-supporting, 49 percent of all US higher-education institutions report that noncore-service revenues are too low to cover related costs.</p> <p>DeVry University, SNHU, and WGU, as part of their effort to control total costs, offer almost no noncore services. Of course, many institutions must offer some, notably research, to fulfill their missions. But even these institutions can drive down costs by paying closer attention to mandatory operations while improving efficiency across all noncore services.</p> <h2>Doing better</h2> <p>Could other schools raise their productivity by adopting these strategies? The good news is that many appear to be using them already. Laying the cost-per-degree yardstick across all US higher-education institutions<a rel="#footnote1" class="link-footnote" href="#"><sup>1</sup></a> <span style="display:none" id="footnote1" class="tooltip"><span class="footnote-content"><span class="footnote-number">1.</span><span class="footnote-text"> Represented in the Integrated Postsecondary Education Data Systems (IPEDS) national dataset. </span><span class="clear"></span></span><span class="footnote-bottom"></span></span>shows an average gap of 34 percent between the most productive quartile and the mean level of productivity. This difference doesn’t exist solely because some types of higher-education institutions—private universities, say—are more productive than others: there are big gaps between the average and the best in every cohort of peer institution. While we don’t know if schools in the highest quartile are using exactly the same tactics as the highly productive eight in our sample, the former too are achieving measurable improvements in all five areas targeted by the five strategies (exhibit). </p> <div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="" class="mck-c-inline-module-container mck-o-md-center"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-mb-3 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span>Exhibit </span></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f"><div>The best performing schools are achieving measurable improvements in the areas targeted by five strategies.</div></h5></div></div></div><div class="mck-u-inline-module-border-top mck-u-inline-module-border-bottom"><picture data-component="mdc-c-picture" class="Exhibit_mck-c-exhibit__image__pyIDm"><source media="(min-width: 768px)" srcSet="/~/media/mckinsey/industries/public%20and%20social%20sector/our%20insights/boosting%20productivity%20in%20us%20higher%20education/svgz_web_ushighered_ex1.svgz?cq=50&cpy=Center"/><img alt="Web_USHigherEd_ex1" src="/~/media/mckinsey/industries/public%20and%20social%20sector/our%20insights/boosting%20productivity%20in%20us%20higher%20education/svgz_web_ushighered_ex1.svgz?cq=50&cpy=Center" loading="lazy"/></picture></div><div class="mck-u-sr-only"></div></div> <p>Achieving one million extra graduates a year by 2020 without any increase in public funding would depend on lowering the nation’s average cost per degree by 23 percent. (This estimate assumes that total tuition revenues rise in line with student numbers but that tuition fees do not rise.) Since a quarter of the nation’s colleges and universities already produce graduates 34 percent more productively than the average, the 2020 target begins to look doable. Although eight colleges can’t represent the breadth of US higher education, the productivity impact of the five strategies we found them to be using suggests that these strategies could play a useful part in meeting the target.</p> <h2>Smarter policy needed</h2> <p>Policy makers can do their bit too. For starters, both state and federal governments could push productivity in higher education further up their agendas. Any higher-education institution aiming to improve its productivity will need to begin by appraising its current performance against reliable benchmarks. Governments should therefore require institutions to collect data on their degree productivity, to signal its significance. States should agree with colleges on standard practices for recording and measuring productivity and publish the data they collect. Without such comprehensive, accessible data, institutions cannot be held accountable for their progress (or the lack of it).</p> <p>Funders too can draw attention to productivity—for example, by paying colleges to share best practices or introducing competitive grants and results-based financing. But funders should not dictate how better productivity is achieved: creative institutions can improve their performance in different ways, as long as they stick to the goals of helping more students attain degrees at a stable cost while maintaining or raising quality and access.</p> <p>US living standards could falter unless most US higher-education institutions achieve these goals. Thankfully, today’s most productive colleges appear to be blazing a trail to a future when more Americans fulfill their educational potential at a cost the nation can afford.</p></div><div class="container-placeholder"></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-xl"><section role="contentinfo" data-layer-region="article-about-authors" class="mdc-u-grid mdc-u-grid-col-md-12 AboutAuthor_mck-c-about-author__nRJzu"><div class="mdc-u-grid-col-md-start-2 mdc-u-grid-col-md-end-12 mdc-u-grid-col-lg-start-3 mdc-u-grid-col-lg-end-11"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-c-heading--title___5qyOB_2734c4f mdc-c-heading--border___K8dj3_2734c4f mdc-u-align-center"></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_2734c4f mdc-u-ts-8 mck-u-links-inline mck-u-links-inline--secondary mdc-u-mt-5"><div><p><strong>Adam Cota</strong> is an associate principal in McKinsey’s Miami office, <strong>Kartik Jayaram</strong> is a 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class="Card_wrapper-text__U6Y3k"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_2734c4f Card_content-block__pF6Z1"><span>Article</span><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_2734c4f mdc-u-ts-6"><a data-component="mdc-c-link" href="/industries/education/our-insights/the-economic-cost-of-the-us-education-gap" class="mdc-c-link-heading___Zggl8_2734c4f mdc-c-link___lBbY1_2734c4f"><div>The economic cost of the US education gap</div></a></h6></div></div></div></div></div></div></div></main></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"locale":"en","dictionary":{},"sitecoreContext":{"route":{"name":"Boosting productivity in US higher education","displayName":"Boosting productivity in US higher 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Some universities are showing how to graduate more students at lower cost."}},"sEODescription":{"value":""},"displayDate":{"jsonValue":{"value":"2011-04-01T00:00:00Z"}},"body":{"value":"[[DownloadsSidebar]] \u003cp\u003e\u003cstrong\u003eThe United States\u003c/strong\u003e needs more college graduates. Opinions vary on exactly how many, but McKinsey estimates that the nation will need an additional one million each year by 2020 to sustain its economic health. That would mean increasing today\u0026rsquo;s annual total\u0026mdash;2.5 million\u0026mdash;by 40 percent.\u003c/p\u003e\n\u003cp\u003eTo meet this goal, universities and colleges would have to increase their output of graduates by 3.5 percent a year over the next decade. That\u0026rsquo;s a daunting task for two reasons. First, it would cost an additional $52 billion a year, based on 2008 costs to produce a graduate. Yet many states, plagued by fiscal woes, have recently lowered spending on higher education, a trend that\u0026rsquo;s unlikely to be reversed. Second, to achieve this increase, colleges would need to enroll many more than 3.5 percent more freshmen each year, because today, on average, only 40 percent of students who enroll go on to graduate.\u003c/p\u003e\n\u003cp\u003eTo meet the target without spending more, colleges would simultaneously have to attract additional students, increase the proportion of them who complete a degree, and keep a tight lid on costs. Gaming the target by lowering the quality of the education or granting access only to the best-prepared students obviously wouldn\u0026rsquo;t count. Not surprisingly, many people within and beyond higher education say that colleges can\u0026rsquo;t possibly do all these things at once. \u003c/p\u003e\n\u003cp\u003eBut McKinsey research suggests that many already are, using tactics others could emulate. In fact, the potential to increase productivity across the varied spectrum of US higher education appears to be so great that, with the right policy support, one million more graduates a year by 2020, at today\u0026rsquo;s spending levels, begins to look eminently feasible. The quality of education and access to it could both improve at the same time.\u003c/p\u003e\n\u003c!--roadblock--\u003e\n\u003ch2\u003eGood education, good management\u003c/h2\u003e\n\u003cp\u003eHow a college manages its resources shows up in its cost per degree, found by dividing the institution\u0026rsquo;s total annual costs by the number of degrees awarded. The measure sounds simple, but it captures the two key components of higher education\u0026rsquo;s productivity: cost efficiency and completion rates. Some colleges have a high cost per degree because they produce many graduates, but their overall costs are excessive. Others graduate relatively few students, though keep their costs in check. Some struggle on both counts. Institutions become more productive by increasing graduation rates while controlling overall costs.\u003c/p\u003e\n\u003cp\u003eTo understand what makes institutions more productive, McKinsey examined the education and management practices of eight colleges with productivity levels up to 60 percent greater than average, measured by the cost per degree (see sidebar, \u0026ldquo;About the research\u0026rdquo;). These highly productive colleges are a mix of private and public, for profit and nonprofit, with more or less competitive entry. All perform highly on measures of educational quality and openness of access, and all belong to the groups of colleges that award associate\u0026rsquo;s or bachelor\u0026rsquo;s degrees after two or four years of study, respectively. We chose schools from these groups because they represent the bulk of higher education: similar segments of institutions educate 51 percent of all college students in the United States. \u003c/p\u003e\n\u003chr /\u003e\n\u003ch3\u003eAbout this research\u003c/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompetitive bachelor\u0026rsquo;s degrees\u003c/strong\u003e\u003ca href=\"#\" class=\"link-footnote\" onclick=\"return false;\" rel=\"#footnote2\"\u003e\u003csup\u003e1\u003c/sup\u003e\u003c/a\u003e \u003cspan class=\"tooltip\" id=\"footnote2\" style=\"display: none;\"\u003e\u003cspan class=\"footnote-content\"\u003e\u003cspan class=\"footnote-number\"\u003e1.\u003c/span\u003e\u003cspan class=\"footnote-text\"\u003e Based on selectivity ratings from Barron\u0026rsquo;s Profile of American Colleges. Competitive-degree institutions admit 75 to 85 percent of applicants and select students ranked in the top 50 to 65 percent academically in high school. \u003c/span\u003e\u003cspan class=\"clear\"\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"footnote-bottom\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\n\u003ctable width=\"100%\" role=\"presentation\"\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eInstitution\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eDescription\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eCost per degree\u003ca href=\"#\" class=\"link-footnote\" onclick=\"return false;\" rel=\"#footnote3\"\u003e\u003csup\u003e2\u003c/sup\u003e\u003c/a\u003e \u003cspan class=\"tooltip\" id=\"footnote3\" style=\"display: none;\"\u003e\u003cspan class=\"footnote-content\"\u003e\u003cspan class=\"footnote-number\"\u003e2.\u003c/span\u003e\u003cspan class=\"footnote-text\"\u003e Normalized to account for average time to obtain degree. \u003c/span\u003e\u003cspan class=\"clear\"\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"footnote-bottom\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eEnrollment (full-time-student equivalent)\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eWestern Governors University\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA private, nonprofit institution that offers online competency-based instruction\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$27,495\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e15,870\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eSouthern New Hampshire University\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA private, nonprofit institution that offers associate\u0026rsquo;s, bachelor\u0026rsquo;s, and master\u0026rsquo;s degrees\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$52,285\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e5,370\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eBrigham Young University\u0026ndash;Idaho\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA private, nonprofit institution that offers associate\u0026rsquo;s and bachelor\u0026rsquo;s degrees. Currently transitioning from awarding primarily associate\u0026rsquo;s to primarily bachelor\u0026rsquo;s degrees\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$42,294\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e14,098\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eDeVry University\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA for-profit institution awarding a mix of degrees in various locations across the country, both online and onsite\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$40,128 (excludes marketing expenditures)\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e46,926\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eIndiana Wesleyan University\u0026ndash;College of Adult and Professional Studies\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA private, nonprofit faith-based institution that awards associate\u0026rsquo;s, bachelor\u0026rsquo;s, and graduate degrees. For this study, the research focused primarily on bachelor\u0026rsquo;s degree programs offered onsite and online via the College of Adult and Professional Studies\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$40,851\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e14,233\u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n\u003c/table\u003e\n\n\u003cbr /\u003e\n\u003cp\u003e\u003cstrong\u003eAssociate\u0026rsquo;s degrees\u003c/strong\u003e\u003c/p\u003e\n\n\u003ctable width=\"100%\" role=\"presentation\"\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eInstitution\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eDescription\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eCost per degree\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eEnrollment (full-time-student equivalent)\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eValencia Community College\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA public, two-year community college that awards both associate\u0026rsquo;s degrees and certificates\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$22,311\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e19,934\u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n\u003c/table\u003e\n\n\u003cbr /\u003e\n\u003cp\u003e\u003cstrong\u003eCertificates\u003c/strong\u003e\u003c/p\u003e\n\n\u003ctable width=\"100%\" role=\"presentation\"\u003e\n \u003ctbody\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eInstitution\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF; width: 55%;\"\u003eDescription\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eCost per degree\u003c/td\u003e\n \u003ctd style=\"padding: 10px; background-color: #666; color: #FFFFFF;\"\u003eEnrollment (full-time-student equivalent)\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eRio Salado College\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA public community college that awards primarily certificates. Instruction is delivered through unbundled online courses\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$32,043\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e10,224\u003c/td\u003e\n \u003c/tr\u003e\n \u003ctr\u003e\n \u003ctd style=\"padding: 10px;\"\u003eTennessee Technical Centers\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003eA public vocational-training school with 23 campuses across the state\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e$21,053\u003c/td\u003e\n \u003ctd style=\"padding: 10px;\"\u003e9,125\u003c/td\u003e\n \u003c/tr\u003e\n \u003c/tbody\u003e\n\u003c/table\u003e\n\u003chr /\u003e\n\u003cp\u003eThe eight colleges share some organizational and cultural features that facilitate high productivity. These features notably include smooth-running operational and managerial systems, a policy framework that encourages their ongoing improvement, and, above all, leaders and staff dedicated to combining good education and good management. The schools achieve high productivity largely through five strategies: two that increase the number of students completing their degrees and three that keep costs under control.\u003c/p\u003e\n\u003ch3\u003eHelping students to graduate\u003c/h3\u003e\n\u003cp\u003eThe eight highly productive institutions design their education systems expressly to help as many students as possible achieve degrees. Indiana Wesleyan University\u0026rsquo;s College of Adult and Professional Studies (IWU\u0026ndash;CAPS), for example, achieves a six-year graduation rate of 65 percent\u0026mdash;19 percentage points above its peer average\u0026mdash;by constructing clear-cut pathways to degrees and encouraging students to support one another. Early assignments have the dual purpose of helping students get together and learn how they can succeed academically at college, whether on campus or online. With few pathways to a degree, students generally move through the sequence of classes as a single cohort, keeping each other up to the mark.\u003c/p\u003e\n\u003cp\u003eSimilarly, in Florida, Valencia Community College\u0026rsquo;s three-year graduation rate\u0026mdash;35 percent\u0026mdash;is 15 percentage points above that of peer institutions, partly because the college provides students with support and tools for planning their path to graduation. It also tailors support to its different student segments and has redesigned support services to improve their quality.\u003c/p\u003e\n\u003ch3\u003eReducing nonproductive credits\u003c/h3\u003e\n\u003cp\u003eUp to 10 percent of all credits taken by US students are in excess of the number required to graduate. True, such credits may expand students\u0026rsquo; minds, but they add cost to a degree. Tracking students\u0026rsquo; progress and skillfully intervening when necessary can help reduce that cost. Southern New Hampshire University (SNHU), for instance, has a monitoring system that discourages students from embarking on redundant credits altogether: no bachelor\u0026rsquo;s graduate at SNHU completes more than 150 credits en route to a degree, while 20 percent of graduates at similar institutions have upward of 150. Better preparation for college work and a policy of allowing transfer students to conserve credits help reduce redundant credits too.\u003c/p\u003e\n\u003cp\u003eFailed courses and courses from which students withdraw account for an additional 7 percent of all credits taken. Targeted policies can help institutions to cut this waste. Brigham Young University\u0026ndash;Idaho (BYU\u0026ndash;Idaho) has implemented policies to prevent redundant teaching and learning, including strict guidelines on course withdrawal and academic progress. Partly as a result, BYU\u0026ndash;Idaho\u0026rsquo;s rates of failure and withdrawal are as much as 32 percent lower than its peer average. In addition, BYU\u0026ndash;Idaho insists that students gain at least 75 percent of their intended credits \u003cem\u003eeach semester\u003c/em\u003e or risk suspension. By contrast, many colleges review a student\u0026rsquo;s rate of credit completion only once a year.\u003c/p\u003e\n\u003ch3\u003eRedesigning instruction\u003c/h3\u003e\n\u003cp\u003eUsing new teaching technologies can lower costs substantially and raise quality at the same time. Rio Salado College, in Arizona, substitutes part- for full-time faculty. Western Governors University (WGU), in Utah, uses course mentors\u0026mdash;one for academic and one for life-coaching purposes\u0026mdash;to augment online teaching materials. Both schools develop \u0026ldquo;master courses\u0026rdquo; centrally instead of asking individual professors to create their own material. High-tech teaching systems are understandably controversial, but their results have been verified. Since 1999, the National Center for Academic Transformation (NCAT) has helped 150 institutions make the best use of technology in their teaching. NCAT found that costs at its partner institutions decreased, on average, by 37 percent in redesigned courses. Learning outcomes improved after 72 percent of the redesigns, and the other 28 percent produced learning of a quality comparable to that of traditional formats. NCAT has six alternative redesigns ready and waiting for colleges to introduce.\u003c/p\u003e\n\u003cp\u003eTechnology isn\u0026rsquo;t the only way to cut teaching costs. More conventionally, BYU\u0026ndash;Idaho revamped the academic calendar to include a third (full spring) semester, serving the same number of students as the fall and winter semesters. The college increased faculty pay somewhat but hired only a handful of new staff members. As a result, BYU\u0026ndash;Idaho cut teaching costs per student by 32 percent while paying its faculty more than peer institutions do.\u003c/p\u003e\n\u003ch3\u003eImproving efficiency in core support and services\u003c/h3\u003e\n\u003cp\u003eIntroducing leaner processes is one way to reduce the cost of core support and services, such as management functions, student services, academic support services, and plant operations. Organizational redesign and better purchasing also help. BYU\u0026ndash;Idaho, Rio Salado, and DeVry University, for example, succeeded in bringing down costs in this area by converting paper-based systems to electronic ones, cross-training to eliminate staff downtime, and using self-service online portals to administer financial aid. BYU\u0026ndash;Idaho and IWU\u0026ndash;CAPS have markedly lower ratios of administrative staff to students than their counterparts, but with no outsourcing of operations. On the contrary, these schools spend less than peers do buying goods and services but pay their staffs as much as or more than peer institutions.\u003c/p\u003e\n\u003ch3\u003eRunning noncore services and other operations efficiently and selectively\u003c/h3\u003e\n\u003cp\u003eTop-performing institutions also continually check to ensure that any noncore service and other operation they must offer to fulfill their missions are run efficiently. Many aren\u0026rsquo;t. Although some noncore services\u0026mdash;catering, for instance\u0026mdash;generate revenues and are self-supporting, 49 percent of all US higher-education institutions report that noncore-service revenues are too low to cover related costs.\u003c/p\u003e\n\u003cp\u003eDeVry University, SNHU, and WGU, as part of their effort to control total costs, offer almost no noncore services. Of course, many institutions must offer some, notably research, to fulfill their missions. But even these institutions can drive down costs by paying closer attention to mandatory operations while improving efficiency across all noncore services.\u003c/p\u003e\n\u003ch2\u003eDoing better\u003c/h2\u003e\n\u003cp\u003eCould other schools raise their productivity by adopting these strategies? The good news is that many appear to be using them already. Laying the cost-per-degree yardstick across all US higher-education institutions\u003ca href=\"#\" class=\"link-footnote\" onclick=\"return false;\" rel=\"#footnote1\"\u003e\u003csup\u003e1\u003c/sup\u003e\u003c/a\u003e \u003cspan class=\"tooltip\" id=\"footnote1\" style=\"display: none;\"\u003e\u003cspan class=\"footnote-content\"\u003e\u003cspan class=\"footnote-number\"\u003e1.\u003c/span\u003e\u003cspan class=\"footnote-text\"\u003e Represented in the Integrated Postsecondary Education Data Systems (IPEDS) national dataset. \u003c/span\u003e\u003cspan class=\"clear\"\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"footnote-bottom\"\u003e\u003c/span\u003e\u003c/span\u003eshows an average gap of 34 percent between the most productive quartile and the mean level of productivity. This difference doesn\u0026rsquo;t exist solely because some types of higher-education institutions\u0026mdash;private universities, say\u0026mdash;are more productive than others: there are big gaps between the average and the best in every cohort of peer institution. While we don\u0026rsquo;t know if schools in the highest quartile are using exactly the same tactics as the highly productive eight in our sample, the former too are achieving measurable improvements in all five areas targeted by the five strategies (exhibit). \u003c/p\u003e\n[[exhibit 1]]\n\u003cp\u003eAchieving one million extra graduates a year by 2020 without any increase in public funding would depend on lowering the nation\u0026rsquo;s average cost per degree by 23 percent. (This estimate assumes that total tuition revenues rise in line with student numbers but that tuition fees do not rise.) Since a quarter of the nation\u0026rsquo;s colleges and universities already produce graduates 34 percent more productively than the average, the 2020 target begins to look doable. Although eight colleges can\u0026rsquo;t represent the breadth of US higher education, the productivity impact of the five strategies we found them to be using suggests that these strategies could play a useful part in meeting the target.\u003c/p\u003e\n\u003ch2\u003eSmarter policy needed\u003c/h2\u003e\n\u003cp\u003ePolicy makers can do their bit too. For starters, both state and federal governments could push productivity in higher education further up their agendas. Any higher-education institution aiming to improve its productivity will need to begin by appraising its current performance against reliable benchmarks. Governments should therefore require institutions to collect data on their degree productivity, to signal its significance. States should agree with colleges on standard practices for recording and measuring productivity and publish the data they collect. Without such comprehensive, accessible data, institutions cannot be held accountable for their progress (or the lack of it).\u003c/p\u003e\n\u003cp\u003eFunders too can draw attention to productivity\u0026mdash;for example, by paying colleges to share best practices or introducing competitive grants and results-based financing. But funders should not dictate how better productivity is achieved: creative institutions can improve their performance in different ways, as long as they stick to the goals of helping more students attain degrees at a stable cost while maintaining or raising quality and access.\u003c/p\u003e\n\u003cp\u003eUS living standards could falter unless most US higher-education institutions achieve these goals. Thankfully, today\u0026rsquo;s most productive colleges appear to be blazing a trail to a future when more Americans fulfill their educational potential at a cost the nation can afford.\u003c/p\u003e"},"isFullScreenInteractive":{"boolValue":false},"hideStickySocialShareBar":{"boolValue":false},"desktopID":{"value":""},"mobileID":{"value":""},"desktopURL":{"value":""},"mobileURL":{"value":""},"desktopPaddingPercentage":{"value":""},"mobilePaddingPercentage":{"value":""},"desktopOverrideHeight":{"value":""},"mobileOverrideHeight":{"value":""},"cerosOembedURL":{"value":""},"cerosRenderMode":{"targetItem":null},"cerosBackgroundColor":{"targetItem":null},"hideByLine":{"boolValue":false},"tableOfContentsTitle":{"value":"TABLE OF CONTENTS"},"accessStatus":{"targetItem":{"key":{"value":"RegisteredUsers"},"value":{"value":"Registered Users"}}},"articleType":{"targetItem":{"displayName":"Article"}},"hasSpecialReport":{"boolValue":false},"contentType":{"targetItem":{"displayName":"Article"}},"sourcePublication":{"targetItem":null},"externalPublication":{"value":""},"mobileReady":{"boolValue":true},"forClientsOnly":{"boolValue":false},"excludeFromClientLink":{"boolValue":false},"originalPublishDate":{"jsonValue":{"value":"2011-04-01T00:00:00Z"}},"footnotes":{"value":""},"contributoryPractice":{"targetItems":[]},"aboutTheAuthors":{"value":"\u003cp\u003e\u003cstrong\u003eAdam Cota\u003c/strong\u003e is an associate principal in McKinsey\u0026rsquo;s Miami office, \u003cstrong\u003eKartik Jayaram\u003c/strong\u003e is a principal in the Chicago office, and \u003cstrong\u003eMartha Laboissiere\u003c/strong\u003e is an associate principal in the San Francisco office.\u003c/p\u003e"},"authors":{"targetItems":[{"template":{"id":"3FBABDB63A094F68B1F8E1BBE1BA124E","name":"Author"},"id":"711FD5AC157F4B91B775F2729BA2093E","name":"Adam Cota","authorTitle":{"value":"Adam Cota"},"description":{"value":""},"thumbnailImage":{"alt":"","src":null},"profile":{"targetItems":[]}},{"template":{"id":"3FBABDB63A094F68B1F8E1BBE1BA124E","name":"Author"},"id":"823AB31753F84C9E85D305F09EDCF818","name":"Kartik Jayaram","authorTitle":{"value":"Kartik Jayaram"},"description":{"value":""},"thumbnailImage":{"alt":"","src":null},"profile":{"targetItems":[{"standardImage":{"src":"/~/media/mckinsey/our people/kartik jayaram/3_kartik-jayaram_fc_mask_profile_1536x1152.jpg","alt":"Kartik Jayaram"},"emailLinks":{"value":"Kartik_Jayaram@mckinsey.com"},"linkedInUrl":{"value":"https://www.linkedin.com/pub/kartik-jayaram/0/725/bba"},"description":{"value":"Focuses on sustainability and economic development"},"locations":{"targetItems":[{"name":"Nairobi","displayName":"Nairobi"}]},"firmTitle":{"value":"Senior Partner"},"thumbnailImage":{"alt":"Kartik Jayaram","src":"/~/media/mckinsey/our people/kartik jayaram/3_kartik-jayaram_fc-mask_headshot_988x741.jpg"},"url":{"path":"/our-people/kartik-jayaram"}}]}},{"template":{"id":"1A6035B3C03B461F9B579504D978C9B4","name":"Author Alias"},"authorTitle":{"value":"Martha C. 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