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data-event-name="pinnable-header.vector-toc.pin">move to sidebar</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-toc.unpin">hide</button> </div> <ul class="vector-toc-contents" id="mw-panel-toc-list"> <li id="toc-mw-content-text" class="vector-toc-list-item vector-toc-level-1"> <a href="#" class="vector-toc-link"> <div class="vector-toc-text">Beginning</div> </a> </li> <li id="toc-Is_the_WebEx_Java_application_mandatory_to_attend_an_audio-only_meeting_hosted_by_WebEx?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Is_the_WebEx_Java_application_mandatory_to_attend_an_audio-only_meeting_hosted_by_WebEx?"> <div class="vector-toc-text"> <span class="vector-toc-numb">1</span>Is the WebEx Java application mandatory to attend an audio-only meeting hosted by WebEx?</div> </a> <ul id="toc-Is_the_WebEx_Java_application_mandatory_to_attend_an_audio-only_meeting_hosted_by_WebEx?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-How_do_I_install_WebEx?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#How_do_I_install_WebEx?"> <div class="vector-toc-text"> <span class="vector-toc-numb">2</span>How do I install WebEx?</div> </a> <ul id="toc-How_do_I_install_WebEx?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Who_can_mute/unmute_participants?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Who_can_mute/unmute_participants?"> <div class="vector-toc-text"> <span class="vector-toc-numb">3</span>Who can mute/unmute participants?</div> </a> <ul id="toc-Who_can_mute/unmute_participants?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-How_can_I_instruct_my_participants_to_attend_a_WebEx_meeting?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#How_can_I_instruct_my_participants_to_attend_a_WebEx_meeting?"> <div class="vector-toc-text"> <span class="vector-toc-numb">4</span>How can I instruct my participants to attend a WebEx meeting?</div> </a> <ul id="toc-How_can_I_instruct_my_participants_to_attend_a_WebEx_meeting?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Can_I_use_my_phone?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Can_I_use_my_phone?"> <div class="vector-toc-text"> <span class="vector-toc-numb">5</span>Can I use my phone?</div> </a> <ul id="toc-Can_I_use_my_phone?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Can_we_use_international_phone_numbers_for_WebEx?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Can_we_use_international_phone_numbers_for_WebEx?"> <div class="vector-toc-text"> <span class="vector-toc-numb">6</span>Can we use international phone numbers for WebEx?</div> </a> <ul id="toc-Can_we_use_international_phone_numbers_for_WebEx?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Can_participants_use_callback?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Can_participants_use_callback?"> <div class="vector-toc-text"> <span class="vector-toc-numb">7</span>Can participants use callback?</div> </a> <ul id="toc-Can_participants_use_callback?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-How_do_I_get_a_callback_if_I_can't_run_a_WebEx_client?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#How_do_I_get_a_callback_if_I_can't_run_a_WebEx_client?"> <div class="vector-toc-text"> <span class="vector-toc-numb">8</span>How do I get a callback if I can't run a WebEx client?</div> </a> <ul id="toc-How_do_I_get_a_callback_if_I_can't_run_a_WebEx_client?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-How_do_I_turn_off_the_display_of_others'_video?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#How_do_I_turn_off_the_display_of_others'_video?"> <div class="vector-toc-text"> <span class="vector-toc-numb">9</span>How do I turn off the display of others' video?</div> </a> <ul id="toc-How_do_I_turn_off_the_display_of_others'_video?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Do_we_need_a_meeting_"Host"?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Do_we_need_a_meeting_"Host"?"> <div class="vector-toc-text"> <span class="vector-toc-numb">10</span>Do we need a meeting "Host"?</div> </a> <ul id="toc-Do_we_need_a_meeting_"Host"?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Is_the_closed_captioning_worth_it?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Is_the_closed_captioning_worth_it?"> <div class="vector-toc-text"> <span class="vector-toc-numb">11</span>Is the closed captioning worth it?</div> </a> <ul id="toc-Is_the_closed_captioning_worth_it?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-How_can_one_schedule_a_WebEx_meeting?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#How_can_one_schedule_a_WebEx_meeting?"> <div class="vector-toc-text"> <span class="vector-toc-numb">12</span>How can one schedule a WebEx meeting?</div> </a> <ul id="toc-How_can_one_schedule_a_WebEx_meeting?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-How_can_a_host_hangup_on_someone_unknown/undesirable_who_joined_the_WebEx_meeting?_(like_a_non_member_of_the_group)." class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#How_can_a_host_hangup_on_someone_unknown/undesirable_who_joined_the_WebEx_meeting?_(like_a_non_member_of_the_group)."> <div class="vector-toc-text"> <span class="vector-toc-numb">13</span>How can a host hangup on someone unknown/undesirable who joined the WebEx meeting? (like a non member of the group).</div> </a> <ul id="toc-How_can_a_host_hangup_on_someone_unknown/undesirable_who_joined_the_WebEx_meeting?_(like_a_non_member_of_the_group).-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Can_the_entry/exit_tones_be_turned_off_when_they_get_annoying?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Can_the_entry/exit_tones_be_turned_off_when_they_get_annoying?"> <div class="vector-toc-text"> <span class="vector-toc-numb">14</span>Can the entry/exit tones be turned off when they get annoying?</div> </a> <ul id="toc-Can_the_entry/exit_tones_be_turned_off_when_they_get_annoying?-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Where_can_I_open_and_track_issues_with_MIT_WebEx?" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Where_can_I_open_and_track_issues_with_MIT_WebEx?"> <div class="vector-toc-text"> <span class="vector-toc-numb">15</span>Where can I open and track issues with MIT WebEx?</div> </a> <ul id="toc-Where_can_I_open_and_track_issues_with_MIT_WebEx?-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body" role="main"> <header class="mw-body-header vector-page-titlebar"> <nav role="navigation" aria-label="Contents" class="vector-toc-landmark"> <div id="vector-page-titlebar-toc" class="vector-dropdown vector-page-titlebar-toc vector-button-flush-left" > <input type="checkbox" id="vector-page-titlebar-toc-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-titlebar-toc" class="vector-dropdown-checkbox " aria-label="Toggle the table of contents" > <label id="vector-page-titlebar-toc-label" for="vector-page-titlebar-toc-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-listBullet mw-ui-icon-wikimedia-listBullet"></span> <span class="vector-dropdown-label-text">Toggle the table of contents</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-titlebar-toc-unpinned-container" class="vector-unpinned-container"> </div> </div> </div> </nav> <h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">WebExFAQ</span></h1> </header> <div class="vector-page-toolbar"> <div class="vector-page-toolbar-container"> <div id="left-navigation"> <nav aria-label="Namespaces"> <div id="p-associated-pages" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-associated-pages" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-nstab-main" class="selected vector-tab-noicon mw-list-item"><a href="/2006/tools/wiki/WebExFAQ" title="View the content page [c]" accesskey="c"><span>Page</span></a></li><li id="ca-talk" class="new vector-tab-noicon mw-list-item"><a href="/2006/tools/wiki/Talk:WebExFAQ/edit?redlink=1" rel="discussion" title="Discussion about the content page (page does not exist) [t]" accesskey="t"><span>Discussion</span></a></li> </ul> </div> </div> <div id="p-variants" class="vector-dropdown emptyPortlet" > <input type="checkbox" id="p-variants-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-variants" class="vector-dropdown-checkbox " aria-label="Change language variant" > <label id="p-variants-label" for="p-variants-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet" aria-hidden="true" ><span class="vector-dropdown-label-text">English</span> </label> <div class="vector-dropdown-content"> <div id="p-variants" class="vector-menu mw-portlet mw-portlet-variants emptyPortlet" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> </ul> </div> </div> </div> </div> </nav> </div> <div id="right-navigation" class="vector-collapsible"> <nav aria-label="Views"> <div id="p-views" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-views" > <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li id="ca-view" class="selected vector-tab-noicon mw-list-item"><a href="/2006/tools/wiki/WebExFAQ"><span>Read</span></a></li><li id="ca-viewsource" class="vector-tab-noicon mw-list-item"><a href="/2006/tools/wiki/WebExFAQ/edit" title="This page is protected.
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</nav> </div> </div> </div> <div class="vector-column-end"> <div class="vector-sticky-pinned-container"> <nav class="vector-page-tools-landmark" aria-label="Page tools"> <div id="vector-page-tools-pinned-container" class="vector-pinned-container"> </div> </nav> <nav class="vector-client-prefs-landmark" aria-label="Appearance"> </nav> </div> </div> <div id="bodyContent" class="vector-body" aria-labelledby="firstHeading" data-mw-ve-target-container> <div class="vector-body-before-content"> <div class="mw-indicators"> </div> <div id="siteSub" class="noprint">From W3C Tools Support Wiki</div> </div> <div id="contentSub"><div id="mw-content-subtitle"></div></div> <div id="mw-content-text" class="mw-body-content"><div class="mw-content-ltr mw-parser-output" lang="en" dir="ltr"><p><br /> See also: <a href="/2006/tools/wiki/WebExBestPractices" title="WebExBestPractices">WebEx Best Practices</a> </p> <meta property="mw:PageProp/toc" /> <h1><span id="Is_the_WebEx_Java_application_mandatory_to_attend_an_audio-only_meeting_hosted_by_WebEx.3F"></span><span class="mw-headline" id="Is_the_WebEx_Java_application_mandatory_to_attend_an_audio-only_meeting_hosted_by_WebEx?">Is the WebEx Java application mandatory to attend an audio-only meeting hosted by WebEx?</span></h1> <p><b>No</b>. If a meeting participant does not want to use either WebEx's <i>Java application</i> or one of the (non-Java) <i>mobile applications</i> and WebEx is only being used to provide <i>audio</i> support, the participant can join the meeting via phone using the <i>call-in number</i> (PSTN) listed <a class="mw-selflink-fragment" href="#How_can_I_instruct_my_participants_to_attend_a_WebEx_meeting.3F">below</a>. </p><p>As of March 2017 the MIT WebEx instance has <a rel="nofollow" class="external text" href="https://help.webex.com/docs/DOC-2486">WebRTC support</a> for some browsers. </p> <h1><span id="How_do_I_install_WebEx.3F"></span><span class="mw-headline" id="How_do_I_install_WebEx?">How do I install WebEx?</span></h1> <p>See <a href="/2006/tools/wiki/InstallingWebEx" title="InstallingWebEx">Installing WebEx</a>. </p> <h1><span id="Who_can_mute.2Funmute_participants.3F"></span><span class="mw-headline" id="Who_can_mute/unmute_participants?">Who can mute/unmute participants?</span></h1> <p>Each participant can mute and unmute their own connection through the WebEx client. </p><p>Only the individual who is recognized as "<a class="mw-selflink-fragment" href="#Do_we_need_a_meeting_.22Host.22.3F">Host</a>" can mute and umute other participants during the meeting. Hosts should refrain from unmuting participants as this could introduce a privacy issue. See also <a href="/2006/tools/wiki/WebExBestPractices#Noise_Control" title="WebExBestPractices">Noise Control</a>. </p> <h1><span id="How_can_I_instruct_my_participants_to_attend_a_WebEx_meeting.3F"></span><span class="mw-headline" id="How_can_I_instruct_my_participants_to_attend_a_WebEx_meeting?">How can I instruct my participants to attend a WebEx meeting?</span></h1> <p>The critical information the participants should be told is: </p> <ol><li>The call-in number - always <a rel="nofollow" class="external text" href="tel:+1.617.324.0000">+1.617.324.0000</a></li> <li>The "meeting number" - always 9 digits</li> <li>The call-in time (see <a rel="nofollow" class="external text" href="http://www.timeanddate.com/worldclock/">Times around the world</a>)</li></ol> <p>The very useful information the participants should be told in addition is: </p> <ol><li>The "meeting link" - always copy and paste this; you can't read it over the phone quickly without errors</li> <li>The "meeting password" - not always needed but do share it</li></ol> <p>For an example template, see <a rel="nofollow" class="external text" href="https://www.w3.org/dpub/IG/wiki/WebEx">dpub IG WebEx</a> </p><p>A participant who has only the meeting number and meeting password can join the on-line meeting via any <a href="/2006/tools/wiki/InstallingWebEx" title="InstallingWebEx">WebEx client</a>. </p><p>A participant without either the meeting link or a <a href="/2006/tools/wiki/InstallingWebEx" title="InstallingWebEx">WebEx client</a> can join the on-line meeting from the <a rel="nofollow" class="external text" href="http://www.webex.com/">generic WebEx page</a><sup>[1]</sup> using the "Join" button and entering the meeting number and meeting password. </p><p>[1] Don't use the generic MIT WebEx page; that path will require MIT certificates and will fail if the participant does not have them. </p> <h1><span id="Can_I_use_my_phone.3F"></span><span class="mw-headline" id="Can_I_use_my_phone?">Can I use my phone?</span></h1> <p>Yes. Phone-only is supported. An Internet connection is recommended but not required. </p><p>If you do have an Internet connection then we recommend that even when you want to use your phone, bring up the WebEx application FIRST, and then click “I will dial in”. </p><p>WebEx will then show you the phone number AND give you a personal ID number, that you enter on the phone. </p><p>Then, you show up in WebEx as called-in by name, rather than “call-in user 2”, or the like. </p><p>See also <a class="mw-selflink-fragment" href="#Can_participants_use_callback.3F">Call-back to your phone</a> or use <a href="/2006/tools/wiki/WebExBestPractices#Google_Hangouts" title="WebExBestPractices">Google Hangouts</a> out of charge. </p> <h1><span id="Can_we_use_international_phone_numbers_for_WebEx.3F"></span><span class="mw-headline" id="Can_we_use_international_phone_numbers_for_WebEx?">Can we use international phone numbers for WebEx?</span></h1> <p>The only call-in number supported by the MIT/WebEx instance is the one with the +1 country code: <a rel="nofollow" class="external text" href="tel:+1.617.324.0000">+1.617.324.0000</a>. </p><p>Any participant may <a class="mw-selflink-fragment" href="#Can_participants_use_callback.3F">request a call-out</a> to any international phone number. ( one can also use <a href="/2006/tools/wiki/WebExBestPractices#Google_Hangouts" title="WebExBestPractices">Google Hangouts</a> out of charge) </p> <h1><span id="Can_participants_use_callback.3F"></span><span class="mw-headline" id="Can_participants_use_callback?">Can participants use callback?</span></h1> <p>yes, including non-team individuals. No MIT certificate required for this. Use the client to get yourself called back. </p><p>For example, on connect to WebEx via the android app, and from there select to be called back for the audio. </p> <h1><span id="How_do_I_get_a_callback_if_I_can.27t_run_a_WebEx_client.3F"></span><span class="mw-headline" id="How_do_I_get_a_callback_if_I_can't_run_a_WebEx_client?">How do I get a callback if I can't run a WebEx client?</span></h1> <p>There are WebEx clients available for many platforms; see <a href="/2006/tools/wiki/InstallingWebEx" title="InstallingWebEx">Installing WebEx</a>. If you are temporarily unable to use one of those clients you can ask the meeting <a class="mw-selflink-fragment" href="#Do_we_need_a_meeting_.22Host.22.3F">Host</a> to use the "Invite and Remind" feature to call your telephone. </p> <ol><li>Ask (e.g. via irc) the meeting <a class="mw-selflink-fragment" href="#Do_we_need_a_meeting_.22Host.22.3F">Host</a> to call you and provide a number</li> <li>The meeting <a class="mw-selflink-fragment" href="#Do_we_need_a_meeting_.22Host.22.3F">Host</a> will find the "Invite and Remind" option under the "Participant" menu</li> <li>The meeting <a class="mw-selflink-fragment" href="#Do_we_need_a_meeting_.22Host.22.3F">Host</a> selects the (invite by) "Phone" option, enters the invitee's name and phone number, and clicks "Call".</li> <li>The invitee answers the phone and responds to the "press 1 to connect" prompt</li></ol> <p>As of March 2017 the MIT WebEx instance has <a rel="nofollow" class="external text" href="https://help.webex.com/docs/DOC-2486">native browser support</a> for some browsers. This interface also allows you to request a call-back without additional client software. </p> <h1><span id="How_do_I_turn_off_the_display_of_others.27_video.3F"></span><span class="mw-headline" id="How_do_I_turn_off_the_display_of_others'_video?">How do I turn off the display of others' video?</span></h1> <p>Are you asking because you are running a mobile client.? </p> <ul><li>On the iOS client, tap the circle at the upper left corner of the left-most video thumbnail.</li> <li>On the Android client, pick one of the participants who is not sending video and use the two-finger 'zoom' gesture to expand that source to full-screen.</li> <li>On the Web "Meeting Center" client, use the icons that appear in the video window when you move the pointer into the main video window.</li></ul> <p>It's not clear that minimizing the thumbnails either in iOS or in the Web client reduces the network usage, which is probably what you wanted to do otherwise you would have simply covered your screen. </p> <h1><span id="Do_we_need_a_meeting_.22Host.22.3F"></span><span class="mw-headline" id="Do_we_need_a_meeting_"Host"?">Do we need a meeting "Host"?</span></h1> <p>Not necessarily. The Host has the following additional capabilities that can be desirable: </p> <ol><li>Mute (or unmute<sup>[1]</sup>) any participant (see <a href="/2006/tools/wiki/WebExBestPractices#Noise_Control" title="WebExBestPractices">Noise Control</a>).</li> <li>Initiate a dial-out to another participant (see <a class="mw-selflink-fragment" href="#How_do_I_get_a_callback_if_I_can.27t_run_a_WebEx_client.3F">How do I get a callback</a>).</li> <li>Lock the meeting so no one else can join ("Restrict Access" under the "Meeting" menu).</li> <li>Expel (kick) a participant from a call (see <a class="mw-selflink-fragment" href="#How_can_a_host_hangup_on_someone_unknown.2Fundesirable_who_joined_the_WebEx_meeting.3F_.28like_a_non_member_of_the_group.29.">Hangup on someone unknown</a>).</li></ol> <p>The meeting "Host" is the most recent meeting participant who has entered the Host key (e.g. using the "Reclaim Host Role" option under the "Participant" menu) in a WebEx client that supports the Host role. The Host key may be published for anyone in the Group to use or may be kept more private, at the discretion of the Team Contact. </p><p>[1] Unmuting another participant without their consent is not recommended due to privacy considerations. </p> <h1><span id="Is_the_closed_captioning_worth_it.3F"></span><span class="mw-headline" id="Is_the_closed_captioning_worth_it?">Is the closed captioning worth it?</span></h1> <p>we don't know. No one tried it yet. </p> <h1><span id="How_can_one_schedule_a_WebEx_meeting.3F"></span><span class="mw-headline" id="How_can_one_schedule_a_WebEx_meeting?">How can one schedule a WebEx meeting?</span></h1> <p>W3C Team can <a rel="nofollow" class="external text" href="https://www.w3.org/Team/wiki/WebEx">schedule WebEx meetings</a> (requires a MIT certificate). </p><p>Non-Team (or others without MIT certificates) should follow the instructions in <a rel="nofollow" class="external text" href="https://www.w3.org/Guide/1998/08/TeleconferenceHowTo.htm">Setting up a Teleconference</a>. </p> <h1><span id="How_can_a_host_hangup_on_someone_unknown.2Fundesirable_who_joined_the_WebEx_meeting.3F_.28like_a_non_member_of_the_group.29."></span><span class="mw-headline" id="How_can_a_host_hangup_on_someone_unknown/undesirable_who_joined_the_WebEx_meeting?_(like_a_non_member_of_the_group).">How can a host hangup on someone unknown/undesirable who joined the WebEx meeting? (like a non member of the group).</span></h1> <p>The <a class="mw-selflink-fragment" href="#Do_we_need_a_meeting_.22Host.22.3F">Host</a> first selects (highlights) the meeting participant in the Participants list then uses the "Expel" option under the "Participant" menu. </p> <h1><span id="Can_the_entry.2Fexit_tones_be_turned_off_when_they_get_annoying.3F"></span><span class="mw-headline" id="Can_the_entry/exit_tones_be_turned_off_when_they_get_annoying?">Can the entry/exit tones be turned off when they get annoying?</span></h1> <p>Yes, the meeting Host can do this if they can run the Cisco WebEx Meeting Client: </p> <ol><li>Open the Meeting Center client</li> <li>(if necessary) Reclaim Host Role from the Participant menu</li> <li>Unselect "Entry and Exit Tone" from the Participant menu</li></ol> <p>If "Entry and Exit Tone" is greyed out on your menu, you are not identified as the Host. </p><p>Note that turning off these tones will complicate the task of noticing when <a href="#How_can_a_host_hangup_on_someone_unknown.2Fundesirable_who_joined_the_WebEx_meeting.3F_.28like_a_non_member_of_the_group.29.">someone new joins the call</a>. </p> <h1><span id="Where_can_I_open_and_track_issues_with_MIT_WebEx.3F"></span><span class="mw-headline" id="Where_can_I_open_and_track_issues_with_MIT_WebEx?">Where can I open and track issues with MIT WebEx?</span></h1> <p>You may open and track WebEx design/enhancement issues in a <a rel="nofollow" class="external text" href="https://github.com/w3c/webex/issues">W3C GitHub WebEx repo</a> </p><p>Problems with specific calls may be reported to the <a rel="nofollow" class="external text" href="mailto:servicedesk@mit.edu">MIT Helpdesk</a>. Include the WebEx meeting number, date and time, and specific description of the incident in your report. The sooner you report a problem, the better the chance that it can be diagnosed. </p><p>If the problem was that one set of users could not hear another set of users it may help in finding a pattern if you are able to identify how each set has connected to the call (WebRTC, one of the Cisco Apps, or phone dial-in/out). </p><p><br /> <br /> </p> <hr /> <p>Contributors: PLH, Vivien, Ralph </p>    </div> <div class="printfooter" data-nosnippet="">Retrieved from "<a dir="ltr" href="https://www.w3.org/2006/tools/wiki/index.php?title=WebExFAQ&oldid=504">https://www.w3.org/2006/tools/wiki/index.php?title=WebExFAQ&oldid=504</a>"</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/2006/tools/wiki/Special:Categories" title="Special:Categories">Category</a>: <ul><li><a href="/2006/tools/wiki/Category:WebEx/edit?redlink=1" class="new" title="Category:WebEx (page does not exist)">WebEx</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" role="contentinfo" > <ul id="footer-info"> <li id="footer-info-lastmod"> This page was last edited on 31 October 2019, at 19:56.</li> </ul> <ul id="footer-places"> <li id="footer-places-privacy"><a href="/2006/tools/wiki/W3C_Tools_Support_Wiki:Privacy_policy">Privacy policy</a></li> <li id="footer-places-about"><a href="/2006/tools/wiki/W3C_Tools_Support_Wiki:About">About W3C Tools Support Wiki</a></li> <li id="footer-places-disclaimers"><a href="/2006/tools/wiki/W3C_Tools_Support_Wiki:General_disclaimer">Disclaimers</a></li> </ul> <ul id="footer-icons" class="noprint"> <li id="footer-poweredbyico"><a href="https://www.mediawiki.org/"><img src="/2006/tools/wiki/resources/assets/poweredby_mediawiki_88x31.png" alt="Powered by MediaWiki" srcset="/2006/tools/wiki/resources/assets/poweredby_mediawiki_132x47.png 1.5x, /2006/tools/wiki/resources/assets/poweredby_mediawiki_176x62.png 2x" width="88" height="31" loading="lazy"></a></li> </ul> </footer> </div> </div> </div> <div class="vector-settings" id="p-dock-bottom"> <ul> <li> <button class="cdx-button cdx-button--icon-only vector-limited-width-toggle" id=""><span class="vector-icon mw-ui-icon-fullScreen mw-ui-icon-wikimedia-fullScreen"></span> <span>Toggle limited content width</span> </button> </li> </ul> </div> <script>(RLQ=window.RLQ||[]).push(function(){mw.config.set({"wgBackendResponseTime":71,"wgPageParseReport":{"limitreport":{"cputime":"0.008","walltime":"0.017","ppvisitednodes":{"value":68,"limit":1000000},"postexpandincludesize":{"value":0,"limit":2097152},"templateargumentsize":{"value":0,"limit":2097152},"expansiondepth":{"value":2,"limit":100},"expensivefunctioncount":{"value":0,"limit":100},"unstrip-depth":{"value":0,"limit":20},"unstrip-size":{"value":0,"limit":5000000},"timingprofile":["100.00% 0.000 1 -total"]},"cachereport":{"timestamp":"20241127074027","ttl":86400,"transientcontent":false}}});});</script> </body> </html>